Reviews of Richer Sounds, York. (Appliance Store) in York (North Yorkshire).

Richer Sounds, York

142 Reviews

106 Comments

Appliance store

Audio visual equipment supplier

12 St Sampson's Sq, York YO1 8RN, United Kingdom

Description

Information of Richer Sounds, York, Appliance store in York (North Yorkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Richer Sounds, York

Reviews of Richer Sounds, York

M. K.

Insanely good customer service. Special mention for Gavin who assisted in getting my new TV to the car. Went above and beyond 👍 The guys here are fantastic and were happy to answer my many questions I had.

A. M.

Me and my dad went in to the York shop and we were greeted by Kevin who was really patient with us and was very informative and helped us find exactly what we were looking for. We couldn't have asked for better service as the staff were very friendly and incredibly helpful. We can't thank Kevin enough for his time and guidance.

N.

Fantastic team - a credit to the high street. Our TV died on a Friday night, did a quick bit of research online and popped in to see them in town (on my bike - with the kids). We don't need an epic TV... mostly CBeebies at the mo. They listened to what I was after, didn't try and upsell me unnecessarily and within a few minutes it was all sorted. Collection was easy - popped back later that day with the car and they wheeled the telly to.the edge of the footstreets area and helped load it. Absolute high street shop brilliance. Dylan and his team are superb. Better than online price and got it same day.

D. P.

Went into the store when in York on a few days break, I needed some corded headphones for my hi-fi at home , and those that I tried were not sounding good and having just retired i am now spending more time in my music room In store Gavln knew just what I needed for my much loved hi-fi and after trying out the Austrian Audio Hi-X15 phones they sounded so good so now very happy using them daily a big thank you to Gavin for his help

P. J.

Absolutely faultless customer service, very professional, answered all my tedious questions. Friendly and great atmosphere inside. I dealt with a manager think he was called Gavin? Also Arronn a store assistant. Thanks very much guys, would definitely use this store again. Genuine 5 stars!

A. I.

Amazing customer service from Aaron in the York store. Expert advice on helping us decide between a Sonos roam and JBL. Personal, helpful and a very kind team!

D. B.

Recently purchased Sennheiser Ambeo Soundbar and Rel Subwoofer from Richer Sounds in York…the quality of help and advice was absolutely First Class…Dylan and his staff are to be highly praised for the way everything from a demonstration of the equipment through to final delivery was carried out. In this day and age it is very pleasing to have experienced such a Professional Service…Well Done !!! Dereck.

R. “. B.

Extraordinary customer service and excellent prices - one of the very best high street businesses and deserve to succeed. Highly recommended! (BTW, just in case you’re wondering, I have absolutely NO CONNECTION with anyone in the business!)

L. P.

Bought several things from Richer Sounds since moving to York. We had one in Leeds but I never visited it, I imagine it's just as good. It's small inside but it's always worth asking and speaking to the team as they keep more in stock then they display. The team are really polite, friendly and remember a face. They give good advice, and you can tell they want to sell you something that fits your needs as opposed to what costs the most. Class leading warranty and price matching make it a no brainer to support this high street chain with well trained and knowledgeable staff.

d. o.

Purchased a naim muso 2nd gen. Wonderful experience in store, by, Kevin. Initially, muso wonderful, now 3 months later, very disappointed, playing my cds through digital input, and slowly getting more distorted, for the cost, should be much better. Very disappointed.

P. M.

Exceptional service from Kevin. We went in the day before looking for an entry level vinyl turntable and received exceptional advice. Kevin was extremely patient and listened attentively to our needs before making a range of recommendations. This morning, we returned to listen to a variety of combinations that he set up especially for us and made our final decision based on what we heard. Kevin is clearly very knowledgeable and we felt confidence in the advice he gave. We would recommend anybody in need of guidance to shop in Richer Sounds.

M. L.

I spent a whole afternoon in the listening room with Kevin. Nothing was too much trouble as we sampled CD, playe5s, amplifiers, turntables, speakers and streamers etc. Having selected out ideal system, we then explored the impact of upgraded optical connections, along with premium speaker cables. Our budget was £3k and we ended up spending £4.5k. This was not due to pressure or up-selling, but a result of making informed choices based upon our listening experience. Kevin is a legend both in the store and in terms of the after-sales help and advice he has given me by email, and on the phone. So, I spent more than I intended but the listening experience is superb and I consider that I got good value. Well done Kevin. i

W. i. t. T. F.

Great bunch of staff here. Very knowledgeable and after sales is perfect. Not many independent companies like this that actually care, so I always send friends and family here. A bigger selection of power subwoofers would be good.

S. H.

Fantastic experience from start to finish. My thanks to Kevin for his help, patience and advice. With careful guidance over time Kevin has helped us choose and purchase the system that best suits our needs. It was great to be able to visit the store and get the advice I needed without feeling pressured. I can't now imagine buying Audio or TV anywhere else again!

p. c.

Bought a Samsung smart TV from this company. Lovely people, always polite and helpful. Had a slight problem with TV where it wouldn't tune to my correct region. Richer sounds put me in touch with Samsung direct. They tuned the TV correctly and solved the problem. Big , big thanks to richer sounds. Long may you trade. 👍😊👍😊👍

S. A.

Great service from Dylan and his team yet again. Excellent honest advice and they take the time to understand what you need and don’t try and sell you anything you don’t need or want. Special thanks to James, Kevin, Joe, Arron and Tom who have all helped me with various purchases recently, it’s always a great team effort! Definitely recommend.

D. C.

Just had a great demo session with Kevin at Richer Sounds York. He was very knowledgeable and had a great rapport making it feel very individual to us. He provided the CD player and Amplifier and speakers we had asked to listen to but also provided some other options which we had not considered having asked us several questions to get a real feel for what we were looking for. We ended up going for Kevin’s recommendations but we felt under absolutely no pressure whatsoever and we made our choice having listened to several of our own music selections and deciding this was the best system for us. I would have no hesitation is recommending Richer Sounds and specifically Kevin as nothing was too much trouble and it made the experience a pleasant one and made sure we got the best system for us. Looking forward to hearing our music again on a great system.

d. v.

Fantastic service from start to finish, supplied great advise without high pressure selling, they have a great selection of equipment to choose from and staff are very knowledgeable, Kevin set us up a demo of our chosen system and was genuinely interested in us being happy with our purchase. Would recommend to anyone.

W. L.

Great experience at Richer Sounds York branch. Jenny was very helpful when I was purchasing my new TV and Paul went above and beyond by wheeling it to my car which was parked a good 5 minute walk away. Highly recommended, TV is great and 6 year warranty is an added bonus.

G. C.

Having a personal and knowlegeable store assistant to help me with choosing the best home cinema at an appointment time of my choice, and in a dedicated room, was excellent service. I especially like that all mornings are for appointments only so that assistants have the time to discuss customer requirements in sufficient detail.

A. P.

Went in needing a new amp and speakers. Kevin took us through the whole process, allowing us time to listen to number of options and all with the budget in mind. Excellent tailored service that took account of what we wanted and didn't force something on us. Excellent

C. V. D.

Fantastic service from everyone at Richer Sounds. In particular, a special mention should go out to Kevin who helped me purchase my first hifi system. He was patient, and willing to explain any questions I had. His customer service is a testament to everyone at richer sounds. Definitely would not hesitate in recommending this place to anyone needing audio or tv equipment. Thank you!

A. C.

Fantastic service from Kevin instore. Went in Saturday afternoon to look for a TV, AV amp, Speakers etc and after a chat with Kevin he selected a system to meet my requirements and explained how to put it together. Kevin then called the following week to check it had gone together and was working fine then gave advice on how to improve my set up. A credit to the company.

S. S.

I called to reserve an item. When I arrived at the shop some hours later, Arron who I spoke to on the phone knew my name, what I had ordered and had everything ready and waiting. When he saw that I am disabled he very kindly carried my purchase to my car for me. It's a long time since I received service like this. All this and great prices. Many thanks.

J. S.

I got caught in torrential rain while standing outside of this shop so I went inside to ask if they knew anywhere nearby that I could buy an umbrella and they said 'Right here!' and they gave me a brand new umbrella completely free of charge. Excellent staff and service provided whether you're a potential customer or not.

M.

Bought a Smart TV from Richersounds York this week. Dealt with by the manager Dylan who was very knowledgeable and helpful. I am not particularly IT savvy but he took plenty of time to explain things in a way that even a technophobe like me could understand. He even carried the boxed up TV through the streets of York to my car. Brilliant! I am very pleased with my purchase, and have contacted Dylan a couple of times since with queries which he resolved immediately. A couple of years ago I bought a Humax box from them and had very good customer service and am pleased that the excellent level of service has continued.

J. P.

Visited here yesterday to look at soundbars. The sales assistant Paul couldn't have been more helpful. He showed me all the options and explained the difference between the different products available. Despite the fact I didn't buy anything, he was still happy to show me products. I will definitely be back to upgrade my surround sound with them!

J. M.

Not 2 bad a service & decent bloke & very helpfull

M. H.

One of the better shops for customer service when things go wrong, in this case a firmware update problem, which is now resolved. They went the extra mile by paying my car park charge, while I had to wait for an upload, and gave me a free ethernet cable which should prevent a repeat of the problem. If only all shops were as good as richer sounds!

A. L.

I can honestly say that my experience at Richer Sounds York was the best customer service/experience I have ever had in my life (that includes when I have visited the Asia and the USA) I was looking to invest in a home cinema/ AV system and was very intimidated by the choice and wide range, however from day one I was introduced to Kevin (who needs a special mention) as nothing was too much hassle or effort for him. Kevin was very patient explaining the different features and put me at ease with no time pressures and explained technical terms in simple language bringing the features to life for me and enabling me to understand what was important to me. Kevin set up various systems so I could listen to them as a lot of the decision making process is personal preference. The set up process takes some time and effort but Kevin did not mind changing through the conponents even though the shop was busy to make sure I got the right product, even when I had made up my mind he showed me one more system and this was to help me put my mind at rest that I had picked the right system. He wasn't trying to up sell me as it was the same price! I had a modest budget and Kevin was respectful of that and didn't talk down to me because of that or see me as less important. Whilst I was in the shop I also experienced other customers having the same level of service whether it was with a small piece of cable and blu ray player or a high end system the store seemed to make everyone feel appreciated which is very rare in retail at present. The after sales service has been excellent also with Kevin even phoning me to ask how everything was and solving problems such as why I wasn't getting certain sound which Kevin spent hours on to find out I was using a DVD and not a blu Ray (unfortunately he can't solve my errors). I can not recommend Richer Sounds York enough and would suggest that when searching for a TV, sound system or any related products that you do not settle for the service of any other company and experience the "Kevin Richer sound experience" Richer sounds also price match and do not have a internet price bias so you really do not have an excuse not to use Richer sounds. Once again thank you so much Kevin I am looking forward to hours of enjoyment with my new purchase.

C. S.

Absolutely first class service. Recently I went to another Richer Sounds but to be honest did not have a great experience. Without dwelling on it too much I got the impression that I was not really wanted in the shop. Half way through asking for advice the salesman left me and went to another couple who wanted a TV and just left me stood there. This went on for some time until I complained and then he sent someone else to me. He also did not seem like he was interested. I asked how the the other couple took precedence over me and I was told that I had been there too long. I had been in the shop for 1 1/2 hours but I explained that I would be making a purchase but did not want to buy the wrong item - I wanted to be happy with my purchase. When I left I actually apologised for taking so long. It wasn't until I got in my car that I thought to myself - what am I doing apologising - he should have apologised for the their service (or rather lack of) Anyway. I then went to Richer Sounds (York) and was met by Joe. Within minutes the experience was totally different. He listened to what I was looking for then took me to the demo room to show me some speakers, amps etc. Everything that he did was above and beyond what I expected and the service was impeccable. Full credit to him. There were so many different things that he did that I would be writing for an hour to list them all but needless to say I am very happy. It was just all the little things that he did that amounted to an overall great experience. His friendly manner coupled with his great knowledge and eagerness to make sure the customer left with exactly what they wanted was fantastic. Even when I had got home he was still on the other end of the phone giving 'set up advice' and sourcing manuals etc Well done Richer Sounds (York) - you are now my go to shop for my audio and visual requirements.

m. s.

Fantastic demo session of loudspeakers x 4. Total patience from staff. Can't thank Kevin enough. Superb demo room. The sort of customer service I respond to, other institutions could learn from them.

R. T.

Purchased a Sonos Arc over the phone a couple of weeks ago, think the chap was called Gavin 😬... Fantastic service and product! 👌 Will be back if I can afford the sub to go with the Arc!

D. B.

Recently bought an Av receiver, speakers and new TV fro Richersounds in York. Kevin was very helpful and knowledgeable. I spent nearly a morning listening to systems being demo'd before ordering. At that demo, there was a problem with one of the Denon receivers. As a result I ordered a Pioneer. However, in the subsequent weeks I asked if we could have another go with the Denon, Kevin duly obliged and got it going under my required configuration for another demo. As a result I changed my order to the Denon. I'm really happy with my purchase, and Kevin was very professional helpful and supportive throughout.

C. W.

I had previously purchased a Humax PVR from Richer Sounds. I was served by store manager, Dylan and found the whole process fantastic from start to finish. So when the time came to build my first real home cinema I knew where to go! I did a little research, chose my equipment and called the store. I spoke to an extremely helpful Chris and all the items were reserved and no payment taken until I was ready to pick it all up. In the meantime, James from RS did a free site survey just to check everything I had ordered was going to work in my chosen room. My set-up required some electrical work to be carried out. James advised on this and booked an electrician for me. He also advised on choosing a different Amp (Sony STRDN-1050) that would work better with my chosen speakers (Q Acoustics 2000i) and recommended speaker cables and lengths. This site visit was invaluable. I booked James to help with the install and to optimize my system. Within two weeks of my initial phone call, two electricians along with James (who brought all my equipment from the store) arrived and the work began. Just after lunch everything was complete! The work that James and the electricians carried out was excellent. I don't have ANY exposed cables going to my projector (Ben Q w1070+) or any of the speakers. The rear speakers were attached to the wall and appear to 'float' beautifully. The overall experience far surpassed anything I was expecting. The staff I dealt with - Gavin, Chris and James were fantastic. The electrical and cabling work was swiftly arranged and expertly carried out with zero fuss. In short, I have an amazing Home Cinema system that looks even better than I ever thought it would. I also have the piece of mind of great value five year supercare and the option to phone or call into the shop for advice and help whenever I need it. I cannot recommend Richer Sounds enough.

R. D.

We'd like to say a HUGE thank you to Kevin for helping us find the perfect soundbar this weekend. He absolutely went above and beyond, and guided us in the right direction without being at all pushy. His knowledge was amazing and he was extremely approachable. As a woman, I was also really impressed that Kevin didn't direct the whole conversation towards my husband (which so often happens when shopping for tvs, cars, etc.!) and I felt really included in the discussion. Kevin helpfully let us know when we could park outside the store later that day to pick up the soundbar, and even brought the boxes out to the car! Thank you so much again - we're looking forward to lots of future movie nights!

S. S.

Thank you I called and spoke with the assistant manager of the store I'm sorry I cant remember your name. I was looking for advice on a dvd blue ray player within my budget. I had first class honest advice from this gentleman but the main thing was he could deliver this up to me in the highlands of scotland ( I'm from the northeast of england) I want to say 1st class to this lad deserves a huge pat on the back and I will be back in touch for a sound bar Thank you richer sounds york

D. P.

This is, first and foremost, a store for audiophiles. You wont find second rate equipment anywhere in the store, but the prices will reflect that. However, there are exceptions to the rule. Sony's excellent true wireless noise cancelling earbuds are much cheaper than prices on multiple online and physical retailers (the only cheaper offer was at CEX, and that's secondhand!). What you will find is top class headphones, speakers, TVs and record players. Can very much reccomend to people interested in high class audio equipment.

K. M.

Our experience at Richer Sounds was fantastic from start to finish. Joe was professional, knowledgeable and incredibly helpful. We ended up with exactly what we wanted. Joe's expertise shone through-thank you for your help!

V. F.

We made a call to the store to enquire about a sound bar we call into the store the next day and spoke to Paul. He gave us a demonstration on a Cambridge sound bar and Subwoofer. We purchased this and Paul took it to the car park which was 5/10 mins away. How ever I set it up later that day and the Sub would not pair with the sound bar. I contacted Cambridge on the help line number and left a message. I sent an email to Cambridge but got no contact from anybody. I called Cambridge the next day and emailed again still no contact from them. So approx 1530/1600 hrs I contacted Richar Sounds and spoke to Paul . He acted quickly and called me back to confirm they would send a replacement unit out and collect the old one. As it was late in the afternoon of Wednesday I was pleasantly surprised that the new unit arrived at approx 10am the next morning. I plugged the new one in and all is well. That's what customer service is all about. Cambridge Audio should be ashamed of there service. We have purchased three televisions a 5.1 system and this sound bar from Richarsounds and we will continue to buy in the future. Well done Paul.

p. k.

Met Dylan today,he really couldn't be any better at what he does! I'm now the proud owner of a new turntable,pre amp and cables! He even earthed the new cables for me,without asking! I will be visiting again when I need an upgrade! Top marks guys! Keep it up!

j.

The guys in Richer Sounds all really know their stuff! Not only that but the excellent service is conducted in a friendly manner and the prices are always really competitive. I've been in so many times and asked so many difficult/awkward questions but they have never let me down. Won't be going anywhere else for Hi-Fi / AV gear.

C. B.

Great customer service, everyone we met was happy and helpful- apologies guys I forget names too quickly! We got an amazing deal on a 49" 4k tv which staff transported to our van through the city to the car park, paid for our parking too ! If you want while your shopping they offer free drinks, ice lollys and good advice

J. A.

We bought our 75" Philips TV a few days ago from RIcher Sounds York, and we could not be happier. A few phone conversations with Dylan to try and narrow down the selection of TV units, followed by a phone order in which we sorted out finance, delivery and installation in under 30' (actual phone time less than 10'). On delivery day, the two-men team arrived in the middle of the three-hour slot, and put it in our preferred room (observing social distancing). Then, a few hours later, James Taylor (without a Quartet this time) and Kevin installed and set it up while meticulously following our indications for set height and placement. All in all, a perfect experience. We have bought most of our AV equipment from Richer Sounds York. Due to the pandemic, I am very much missing the one-to-one experience I used to get in the shop: hours listening to different combinations of speakers and mini Hi-Fis with Matt, or trying wireless headphones on, choosing satellite and centre speakers, finding the slimmest possible AV receiver... really looking forward to their re-opening soon.

j. b.

Not pushy even if no immediate sale is likely. Go in and talk to the staff. They always sell me what I want not what they want to get rid of!

M. W.

I have been buying from Richer Sounds since the 80s ,I have never been disappointed , quality staff ,with great knowledge of the product they sell

L. C.

A brill experience purchasing our new hi fi separates. Easy, no fuss or trouble in the demonstration which was put together by Kevin. Helpful, kind and a real gem of a bloke. He really knows his hi fi and what sounds best to budget. Thanks for all your help. As swarzenegger said " I'll be back"!!!!!

I. C.

Amazing prices and they always price match the competition. It's also refreshing to go into a store that has very switched on staff who know their stuff when it comes to AV. There's no reason why you would shop anywhere but here for any of your AV needs!

P. L.

Amazing staff who are helpful, friendly and can't do enough for you, BUT the most important thing of all is that they know their stuff. If you're not sure make you want they can give you all the right information that will help you decide, therefore you feel far more confident that what you're buying is right. Can't say enough about them. you must give them a try before you go anywhere else

S. B.

As always with Richer Sounds freindly knowledgeable staff helping not pressurising customers. First time in the York one ,and would say it's top notch. Keep up the good work guys it's appreciated

B. C.

Extremely helpful and knowledgeable staff. Rather you leave better informed and have had a good experience, than force you into buying something unsuitable!

J. F.

Bough a speaker from here and the service was amazing. Kevin gave me a whole hour trying recommendations out, really knowledgable and friendly.

M. C.

A small shop but filled with lots of nice things at competitive prices. Staff are really helpful and if they don't have the exact thing you went in for will try and help you to get it or, in many cases, offer a better alternative.

D. L.

Nice clean shop, excellent service without being over techie, and sound advice. They also helped us by taking our purchase to our car!

H. “. M.

Big thanks to Matt for helping us buy my girlfriend's sister her 43" smart TV. Always a helpful shop with a good range or AV equipment.

A. S.

These guys are brilliant. I've got to the stage where I wouldn't bother shopping anywhere else in this category (including online). They know their stuff and are really helpful.

C. G.

Excellent store. Good prices and helpful staff. Always use them for my home cinema equipment.

M. B.

Really helpful chaps in there, some solid advice one which record player to buy. They are cheaper than online, so go support your highstreet!

B. H.

Great shop and staff. They offer to beat competitors prices and their warranty is unbeatable.

T. R.

Very good service and advice. Great range of products.

c. v.

Sells top quality HiFi systems friendly staff will help anyway they can to recommend a system to suit your needs the system i bought is perfect

T. W.

Great shop excellent one on one service and advice,and you can look listen and test anything in the shop brilliant, I wouldn't go anywhere else...

A. W.

Great selection of quality stock; friendly, helpful staff; and excellent service regarding faulty items etc.

M.

Many thanks to Kevin. Great impartial advice in choosing the right turntable at the right price.

A. R.

Just recently made a number of purchases from this store Service at the time was excellent as was the after care service.

m. s.

Great city centre shop with all the latest media equipment. Friendly and knowledgeable staff

T.

What a fantastic shop!! So glad I came here, very friendly and knowledgeable staff - will be back!

p. W.

Very happy with my visit staff very helpful to the point I purchased what I wanted and very pleased I did

A. W.

Why would you go anywhere else for Av or Hifi??? Great service, knowledge, price and an unbeatable guarantee.

D. R.

Good place to see and experience products. Could be bigger and easier to get to though

C. H.

Expert advice and service as always from Kevin and the team. Never fail to put the customer first.

H. R.

Always helpful and knowledgeable. Great business overall

S. W.

It was a real pleasure to speak with knowledgeable staff. We bought an LG.

F. B.

Excellent advice from helpful staff. Good products too for audio and tv.

S.

Excellent service and friendly helpful staff.Well pleased with CD player.

G. R.

Good service great prices even take goods to your car for you.

B. W.

Great service from Kevin Baker at Richer Sounds today

J. W.

Fantastic staff with good advice and not a hint of pushy salesmen.

M.

Fantastic deals, great prices, friendly and knowledgeable staff.

D. B.

Usual excellent service at Richer Sounds

N. K.

Excellent service- will only buy from these guys!

A. T. (.

A very good selection of monitor audio products.

S. M.

Good service and advice. Great price.

D. x.

Amazing prices and products with A++ service.

L. H.

The best place ever to buy a TV.

P. W.

Great prices and excellent service

L. L.

Helpfull staff , nice atmosphere

G. M.

Top shop.

L. R.

Always first choice for sound and vision.

M. R.

Good knowledge in store

M. B.

Very helpful staff.

L. B.

Not as cheap as I was expecting.

C. S.

Fantastic service.

J.

Super helpful staff

G. G.

They are the best

C. W.

Excellent shop

R. P.

Helpful staff.

I. B.

Very helpful demo, very knowledgeable staff

c. t.

s. f.

a. b.

s. f.

J. C.

m. d.

S. H.

E. O.

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