Reviews of One Call Claims. (Attorney) in Doncaster (South Yorkshire).

One Call Claims

776 Reviews

332 Comments

Attorney

Legal services

1 Carolina Ct, Doncaster DN4 5RA, United Kingdom

Description

Information of One Call Claims, Attorney in Doncaster (South Yorkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of One Call Claims

Popular times

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Reviews of One Call Claims

M. H.

NM1 (sorry didn’t get her proper name) was an absolute pleasure to deal with. Kind, caring and conscientious dealing with our claim…obviously working very hard! My only feedback is I think she deserves a pay rise/promotion! Lovely to have the humanistic, empathetic voice and ear at the end of the phone. Thank you!

L. A.

Maxine five stars very helpful dealt with my claim. Great. Only downside NOT Maxine's fault I waited one hour forty to get through to someone and music kept repeating same 7 bars. Crazy

G. S.

This review is based solely on my experience at the claims reporting stage as at this moment time I have no experience on how One Call Insurance will actually perform in terms of repair timescales, quality and communication. The call handler dealing with my claim (SL1) was polite, helpful and explanative. The information she required was easily obtainable and she gave an easy to understand rundown of the process up to the point of handover to the claims engineers involvement. Overall a pleasantly handled claims call. Thank you SL1.

L. T.

Today I spoke with a lady (JL 1) regarding a car insurance claim. She was very helpful, and explained the process to me. She made a stressful task for me, very easy. Gwen T.

S. D.

Accident 16/9/22; initial call to OC 17/9/22, spoke to Jessica; was told validation team would ring back a few days later. 23/9/22 I rang again & spoke to Adam who TOTALLY reassured me my claim was still ongoing in spite if a text & voicemail saying otherwise. 26/9/22: I've just spoken to Leon who checked hither & thither & confirmed my claim could proceed & outlined what would happen next. From a scary accident to today, all 3 of these wonderful people have been polite, informative, reassuring & professional. Thus far all my fears have been allayed & One Call have been incredible. I look forward to them guiding me through the claims process. Thank you OC!

C.

My first damage claim in over 10 years. Feeling really annoying as the driver who hit my car left a telephone number that does not exist. Spoke to Maxine in the One Call claim team, she was friendly, calm and assure. Took down all the details and walked me through the claim procedures. She told me there was no access to pay as it's not my fault once all have been checked out while I waited. The car will be picked up and I will be given a hire car whilst the car is being repair. What a service, thank you Maxine. I am so glad that I have bought the policy with One Call.

S. F.

Theft of catalytic converter has now been repaired. Initial contacts via website confusing and inefficient phone call with someone who didn’t seem to do anything- ‘booked’ car collection didn’t happen. However things improved and the car is due for return on Monday, I hope!

J. S.

Very helpful staff member in relation to my accident claim. Prompt completion of the details of the accident. Forwarding of the form that required my completion and signature; along with other relevant information in relation to my claim.

R. &. C. M.

LA2 was very helpful and answered all my questions and made the whole process rather stress free as being not very tech savvy I tend to struggle on a computer. Well done

A. H.

Very helpfully team, especially Natasha (NW1). Really helped to understand what we had to do after a car accident. Thanks for the help.

M. I.

Excellent service from Claim handler OW3. Call back service also worked to save a long wait on the phone.

K. G.

Cj2 Courtney was very helpful & knowledgeable regarding my claim. Very friendly & polite & a joy to speak to.

m. b.

Spoke to Josh he was very helpful and explained everything. Curtsey car delivered within 2 days.

d. k.

LA9, Liam was extremely polite, helpful and professional when handling my call. Excellent customer care skills and a credit to your company.

l. H.

Assistant Leighann (LA2) was fantastic changed time of delivery of my car to suit me

K. S.

I have no issue with individual who dealt with my enquiries, he was efficient helpful and polite. Although I do have issue to response to emails and the difficulty in navigating to the right department. This needs to be examined.

T. E.

Spoke to Ebony who was very friendly and helpful. Arranged collection of our vehicle and sorted hire vehicle. Went through all necessary details. Thank you

W. R.

I spoke with a lady named NM1 (Nicola), they were very helpful and informative, providing a quick response to get the claim sorted asap, a excellent service from an excellent representative

S. 0.

After informing One Call Claims of my initial claim the lady identified as CJ2 was very polite and helpful,and so far everything is good.

S. C.

I spoke to Daniel DD5 who was very helpful & efficient very good service. Thank you.

T. B.

I felt that the process was very lengthy and that I was repeating information that I'd already given. The customer representative was patient but lacked some basic knowledge. I doubted the information I was given because of his inadequate knowledge..

C. A.

I had to contact one call to make a claim for an accident I’d recently had, and I was not looking forward to having this conversation at all. I was fortunate enough to speak with NC7 and he put me at ease right from the start. He was polite, courteous and very helpful. Excellent customer service skills! Thank you

P. L.

Sadly, far too long a wait for my call to be answered. The assistant was polite but the line was really bad and the assistant said there was no possibility to call me back.

l. t.

Extremely polite,helpful and professional , dealt with my incident in a very thorough manner which put me completely at ease.

G. W.

Dealt with a lady called Maxine who was very helpful and made the process super simple and clear.

P. L.

Great service once connected but I had to wait 32 minutes in a call queue.

D. B.

Dealt with Maxine to report a claim and she was very helpful in guiding me through the proces

T. U.

Had my first accident since 12 years of driving and Maxine was calm, collected and friendly to speak to in an uncertain and anxious time. Thank you Maxine for everything!

N. B.

great service -- simple questions - great team LT1 and OW3 fantastic!

M. I.

I received a very polite and efficient service when discussing my claim with agent ER6 well done.

S. P.

Called up about a claim and was dealt with swiftly and smoothly. I think she was MH9 👌

A. S.

Excellent service, everything went smoothly. I am very happy with the process. Thank you

g. p.

NM1 was excellent in her communication with me and made the process very easy

m. h.

very helpful =and considerate from a lady named Nicola took me through all the details than k you!

a. 0.

This service is very good. After having an accident dealing with the claim can be more onerous than the accident it's self but although it took ages the claims handler was very nice and did a professional job

K. J.

I spoke with a customer service representative Louisa: LH4 and can honestly say that she was a credit to one call claims. Courteous, thorough and very professional. She dealt with the claim quickly and explained everything to me.

s. o.

I contacted One Call Insurance today with a enquiry regarding a Claim which I had made. I used the chat line and spoke to Jordan B who was very professional and friendly and who referred me to Paige C who completed my enquiry ..Both of the service team were quick to respond making this experience stress free. I am a very satisfied customer and highly recommend One Call to anyone looking for value and good customer service.

J. R.

Very good service wilth one call great work will be staying with yhem

A. D.

Spoke to Adam (AW3) as I’d omitted adding my husbands details to enable him to drive my hire car, if needed. He sorted it all for me in minutes. Very impressed. Anne, Mansfield

D. C.

Professional and couteous service. Its so refreshing to deal with an call agent that makes you feel that they genuinley want to help you, and that you are not an inconvenience to them. My issue was dealt with promptly, courteously and in a very friendly manner. It does not appear possible to leave a review by text message, but I would like to particularly thank agent CN2. Thank you. Dawn.

j. p.

Talking to Maxine about the claim was excellent, but the filling of the forms on the computer was a nightmare

L. R.

Will admit that after several calls made to one call I was becoming increasingly annoyed that I was still no further forward 5 days after reporting accidents, hence the 3 stars. However spoke with LA2 today and she did more in that one phone call then had been done in 5 days. So 5* for Leanne, thank you.

J. M.

I contacted one call to make a claim for the first time so I wasn't looking forward to it, but I was put at ease as soon as I spoke to the gentleman dealing with my claim, he was polite and took his time to explain everything to me, very good service.

M. S.

Lovely staff, and very helpful. Thank you very much for your support.

L. H.

Had a call today from SF4 who quickly delt with organising the repair of my car and sorting a hire car for whilst the work is being done. Everything was explained clearly to me and I couldn't fault the service. Thank you

s. c.

My call was answered quickly and the motor claim handled quickly and efficiently. The call representative was friendly, polite and easy to understand, she put me at ease and gave me time to answer her questions in a timeframe to suit my needs and gave clear and concise information as to how my claim would proceed. I would recommend this company to others

P. R.

After a recent accident, one call claims have helped me every step of the way. My most recent call was with operator CF7 whom was more than helpful and reassured me during every step of my claim.

M. L.

I Dealt with a customer service operator LA2. She went beyond any normal service operator I have dealt with in this times. Companies cannot keep on saying services maybe down due to Covid 19. She fully understood my position and helped as much as she could. Excellent service. Well done for being so caring and understanding

T. D.

I spoke to Sophie, an advisor at One Call claims, who talked me through the claims procedure in a calm professional manner. I wish that all claims personnel were as good as Sophie, she is friendly, knowledgeable, funny, understanding and empathic. She is a credit to the Company and should be used as an example to other. Well done Sophie.

C. M.

I found it very easy to have my question answered very quickly. I have insured my car with One Call for several years and find the service professional and reasonably priced. I like the fact I have all my documents available on line and can deal with any business online or call and speak to someone if I prefer. A good quality service all round

J. L.

Spoke to two lovely people about my claim today . A lovely lady called Natalie who was clear and sincere and talked me through every stage of the process . She put me at ease and dealt with it professionally. Also a nice young man called Jordan who dealt with the repairs team very thoroughly and explained it clearly and in a professional manner . Thank you both so much . Julie

D. R.

JB3 was very helpful. I have to say that i spent 30 mins on the live chat previously, and i still did not get my issues sorted out. 3 mins with JB3 on the phone and everything was made clear, and my queries were dealt with in a very professional manner.

S. D.

Very swift, dealt with case workers on chat as well via telephone. DB4 was very efficient contacting the repairs to check progress. Certainly will recommend One Call

N. G.

Excellent service from JL1 made me feel better about the claim

J. T. L.

The man who helped me today made me feel so much better. He was very helpful and pointed me in the right direction.

M. B.

The lady i spoke to la2 went above and beyond my expectations to rectify the problem i am having with motor repair network network i would give them 10 stars… also spoke to jb3 today who tried his hardest to rectify the the problem for me and has got it refered to the manager of the repair network was very helpful and understanding of my situation

K. J. (.

My advisor (code LA2) was super friendly and helpful, perfect service and receives a very solid 5/7 from me. OneCall have been great so far. Only had to make one claim but no issues with it at all.

M. O.

The operator EH7 was very helpful and efficient. The main point of contact was to forensically examine all the details I had entered in an online form! To add insult to injury, this information is then regurgitated electronically - with many field left unpopulated - so you can enjoy the experience of telling it a THIRD time. There must be a better way. SMH

M. B.

LA2 was helpful and reassured me that the reason I couldn't get through on the phone, or Live Chat, this morning was because their whole system was down. I could see that was the case later on by looking at Twitter etc. First time I have tried getting in contact since taking out the policy so it was a bit of a worry but all ok in the end. LA2 transferred me through to the right person, this bit did take a very long time but I guess they're busy.

B. J.

AR4 was very helpful. polite and courteous when helping me with my claim.after someone has hit and failed to stop after damaging my car. helped put me at ease and answered all.my queries with patience and understanding PC1 was equally as helpful

F. C.

Cannot say a bad word about AW3 (Alan) in terms of professionalism and going the extra yard, I cannot say the same about the Reading workshop and the lack of contact etc, very disappointing. Todays contact was with James (JB3), very good, answered quickly, we shared information and cements the good opinion I have of the One Call office.

C. M.

I am very satisfying we'd the service provider 100% Well done 👍✅

S. W.

ER6 has been most helpful in dealing with my claim and repair of my own car. They have been swift and easy to deal with making my claim as easy as possible. Thank you

C. N.

Very easy to deal with and good professional work attitude from DF2. She then progressed my claim to ER6 who is the department of repairs and rentals who dealt with me quickly and efficiently an all round good company to deal with

P. G.

Very patient...EH7...was succinct, clear and explained processes clearly. Understood my situation and was kind and helpful...chat lines, queues and online application forms do no suit my lack of computer skills...but that is the way of the world, still there is no substitute for a good listening ear and excellant advice. She did what she said she would do with humour and kindness. Thank you very much.

E. G.

Operator MT2 dealt with my initial enquiry about making a claim. They were extremely polite and helpful. They dealt with my enquiry in a professional manner and quickly. Operator DF2 then continued to deal with my claim, again very helpful and professional. Excellent service.

K. M.

I was involved in an accident and the driver that hit me drover away. I was shook up and Alex Tew understood this and was very professional and patient with me. What made it even easier is that he knows the area so he understood how the accident happened. Great service from the gentleman and my sincere thanks. I was then passed to the repair team and the service was just as good. I cannot fault this company. Five stars isnt enough.

b. t. b.

I spoke with a lovely lady today reference ED2 who has exceptional customer service skills within seconds of the call I was made to feel comfortable and at ease. She made the entire process easy and straightforward whilst being very relatable and nice to talk to I dare to say I even enjoyed our conversation. Would highly recommend the top service.

C. P.

service was very polite professional waiting time was minimal i got straight through to the department i wanted ER6 was very polite friendly and reassuring through out the call all my questions were answered in a professional manner. would i use this service in the future yes thank you ER6

G. G.

Staff were polite, no problem. Procedure was so long winded having to go to several depts and repeating details. Told to go to breakdowns for windscreen, only to be told that was the wrong dept and they would pass me on. First time listening to recorded music only to be cut off and had to start the process all over again

D. S.

LA9 was fantastic. Even delivers not so good news in a very empathetic manner. Well met Liam, was my pleasure.

E. C.

FL2 my call handler was quick, efficient and gave me the reassurance that the job in hand was being dealt with quickly. All the stress of an accident taken out of my hands after a phone call

K. S.

This is the first claim I have ever had to make in 12 years and I was very worried and apprehensive. The call handler DF2 was brilliant! She was very patient and explained everything to me in a very professional manner (without sounding like she was reading from a script). It really put my mind at ease and I am confident that my car will be fixed and back to normal in no time with minimal stress & disruption to my life. I would absolutely recommend OneCall!

m. h.

Phoned up about my claim and JB3 was extremely helpful and passed me to the correct department where my request was dealt wiith straight away ! Well done

D. H.

I have to say that despite the bad start, One Call have been outstanding in their service to me, the start wasn't great as per my review below but they have more than made up for the poor start with regular calls and helpful assistance, I will definitely recommend them to anyone in future. Now Happy! :-) Well it's not going well for me, after being hit whilst parked, One Call were almost reluctant to chase the third party that hit me despite me locating the car and getting a witness. I managed to track the third party down and get him to admit it but all off my own back. They said my car would be collected by a lorry at 7.56pm, it arrived at 10.30 pm meaning i didn't get home till midnight. Now after no one called me to arrange my courtesy car and now I am being told it will take up to 48 hours for my courtesy car, well what is the point of that? I lose 2 days pay for not working despite having courtesy car included in my insurance?? Not happy at all :-(

H. M.

i received prompt and informed response to my enquiry. The staff member's tone and approachability made me feel at ease and gave me reassurance that I was taking the correct steps. Thankyou for the service.

A.

I have this morning spoken to two representatives from one call insurance .( JW8 +L82) and have to say both were very helpful and got my issue sorted in super quick time . Very happy with the service received.

G. C.

Thank you for your prompt action and sympathetic and professional handling of my claim. AR4 patiently took my details, thank you so much. However, I haven't been able to get in touch with AXA who although should be open say they are 'closed'? One star for them!

b. d.

Excellent service, very kind and quick.

B. F. L.

JA5 and RB1 were both really really helpful and patient to help me with my claim, and they properly solved it in a quick way. I’m glad to deal with them and with this company! Highly recommended!

D. A.

I have just spoken to 3 different people regarding a claim after a car accident. All three were extremely helpful and polite. They explained everything to me and were very understanding. There were issues with the phone system which meant I was cut off but managed to get through again fine. I spoke to BA6, Beth I believe, AK7 Adam and SW2 Sophie. Fantastic service that I cannot fault.

K. Q.

Was chasing an outstanding matter and getting nowhere, then made a call and spoke to Leanne, (LA2) who sorted it straight away. She was polite, courteous and very professional in her approach. Shame that more call centres don't have a Leanne. That's how it should be done.

M. W.

haven’t been the quickest to sort out things with my car after i crashed but don’t think that’s directly their fault, everyone i have spoken to though has been very helpful and kind ( CM1 and PC1 )

B. K.

Excellent service from SF4, very efficient thank you..one call have been brilliant after my accident.

j. p.

I had a small accident when I pulled out in front of a taxi. No one was hurt but the fact that I had to deal with it was a pain. I called Onecalls claims department, they were very calming and delt with the claim very quickly. I didn't have any reason to be anxious.👍

P. H. (.

The call handler (SW2 ), put me at ease and was very professional in the way she handled the call. Excellent service. Just one criticism, the music play whilst on hold is awful. Repetitive and loud. One could be driven mad listening to it :-)

e.

The person I spoke with - ER6 - was engaging and helpful. Everything was explained well and arrangements made to my satisfaction.

S. A.

After a day and a half of trying to get some help , we finally got through to a guy called James(JB3) , He was really helpful . The stars are for him only

A. M.

User RP1 was professional yet friendly, a perfect mix and took me through the claims procedure efficiently and politely. An excellent experience so far in my claim so zero co.plaints from me!

D. L.

CP2 was very professional and excellent to deal with as an advisor. But the car hire part of the business is a shambles. dont have a crash from mid day Friday to Monday morning or you will be walking

P. P.

Making a report of an accident is always stressful but speaking to operator NR4 today was so great. She was patient, understanding listened without interruption and provided clear information on how the company would provide support. Thank you so much a great service.

S. H.

Great service, handled my claim well and was easy to sort out! CP2 was brilliant and professional. She was on the ball with everything. Thank you! :)

d. p.

Great service and Maxine was very helpful

A. H.

Fantastic customer service. Everyone was so good and understanding while sorting out my mum's claim after she had a road traffic accident. Special thanks to Laura(LP1), Lucy, Lucille and Sophie (SA2). All three ladies are stars and truly an asset to the company.

A. R.

When it comes to One Call Claims it really is down to whom you speak to when you have a problem. Whilst some let you down operator JB3 is one to help you even when your problem is not within the area of One Call Claims that he works in. More Staff like him please One Call!

K. S.

I dealt with customer services advisor OS3. He was really professional, friendly and helpful. I think he deserves an upgraded laptop because his current laptop was working so poorly that it took several calls over a couple of days for him to get all the information he needed. He was very apologetic about this!

S. F.

I spoke to a lady to register an accident that i had just had.She was very knowledgeable and very patient...even though she was giving me some bad news( i had'nt alerted you to my speeding tickets...my fault entirely but not malicious) i was still impressed.Thanks Stephen Ford

C. G.

great service very helpful and polite.

T. H.

Took me three calls to the claims line before I got any help. First call she just said I had to use the web portal. Second call advised me to use the web portal. When I said it was giving me errors was asked to try again. On third call - JA5 answered and was extremely helpful. Didn't even mention the portal and registered my claim easily. 5 stars for JA5.

m. u.

I found them to be very polite, helpful and professional. My claim was dealt with promptly and efficiently. I give credit to "BA1" for excellent service.

S. J.

Excellent service by Sophie (SA2). I've had my car repaired and returned quickly and efficiently. The whole experience has been very easy and everyone who has spoken to me has been really helpful and friendly.

R. P.

PC1 : You need to be patient. Very patient. There's a lot of questions to answer. Be prepared to be on the phone for well over 1 hour. The first part of the process was registering my claim. The claims registration person I spoke to was very nice and friendly - but there were a lot of questions, numbers from your V5 document, your NI number, driving license number etc etc - you'll need them all to hand. THEN, you get passed to the Insurance company. You may be on-hold for several minutes, as I was. Your insurance company, One Call Insurance - in my case, then cross checked all my claim details then asked a few more specific questions about the incident. Then they talked me through how my claim would be progressed. Now, for me, it's just down to the garage quote - then I must pass the quote on or close the claim. P.S. If you breakdown, like me, you must log a claim immediately - next time I will do it while I wait for the breakdown recovery people!

H. L.

Today I spoke to JM9 about the last part of my insurance claim. He was very helpful even goggling the V5 form to make sure I fill it out properly .i would recommend One Call Claims as they have been helpful and friendly through out tis experiance

P. G.

Was great to be able to talk to someone in person. Spoke to Alex who was very easy to talk too. Hopefully the work on my car gets do in a few days. 🙂

K. M.

I recently had reason to contact One Call Insurance - Claims Line after a minor collision in a Shopping Centre Car park. Tia (TR4) was most helpful and supportive in processing my accident claim and forwarding me onto the relevant insurance broker. The only negative I can mention, in this event, was the automatic multiple choice questioning, which kept popping back up again, even after I had already completed the first part of the claim and was waiting to be put through to the insurance broker. Thank you Tia & Lucy

L. B.

Fantastic service quick responses ! Very satisfied so far Our car was damaged in an accident being repaired 2 days after with courtesy car That’s what service is all about Thank you

T. H.

I have been with One Call for 2 years now & have no complaints. Any queries are always helped with efficiently. The staff are always professional & helpful.

P. S.

Jordan - user JM9 was very professional and took time to explain the whole claims process leaving me reassured as to what is likely to happen.

S. B.

Spoke with Claim Handler AR4 today, explained the procedure very thoroughly and efficiently. Call centre handled my call very quickly. I was speaking to AR4 in less than 3 minutes.

p. h.

Phoned to make a claim for my vehicle. MO1 handled the call & he was very good, easy to talk to & knowledgeable, he has only been working there 1 month, & he was pleasant & curtious. Thank you Michael for your help.

R. S.

INFORMATIVE, ON ALL ASPECTS HELPFUL FROM AW3 YOU ARE ABLE TO SPEAK TO THEM DIRECTLY AND QUICKLY, WOULD RECOMMEND

C. D.

After a sequence of nightmare events we informed our Insurance of a motorway collision resulting in our car being thoroughly bashed and unable to drive the long drive home. CP2 was calm and methodical taking care of business in a professional manner.

D. B.

Spoke with Tom, Maxine MH9, and Fraser FL2, all of whom are were courteous and friendly, very helpful, thank you one and all.

K. S.

Answered in a reasonable time,by cj2, very friendly and polite young lady who found the details I wanted and referred me for a callback to another area. Called back by ak7 who was the first person with some real details about the state of my claim. Friendly discussion and booking in the car for repair done. peace of mind at last

V. C.

Ebony was brilliant. So helpful. Very happy with customers service as always from one call.

M. B.

I contacted One Call Insurance following an accident while on holiday. JA5 was my initial contact, she was helpful, talked me through the procedure and made the whole process less difficult than I was anticipating

S. C.

Ellie, EH2, dealt with my claim. She was kind, considerate, friendly and patient and made the whole experience much less stressful than anticipated. Thank you.

R. L.

I found the process of getting to speak to a claims advisor difficult. This was in part due to the complexity of the website, no doubt made more difficult by COVID complications. Once I got to speak directly to an advisor, identified as PC1, I found the process to be straightforward. PC1 was professional, understanding and as helpful as she could be in the circumstances. I am still only part way through this journey and hope the rest of the process will be uncomplicated.

J. A.

LA9, What a guy. Completely patient and clear as day. Very on point with customer care. Super friendly, professional and very very helpful and geunine.

M. C.

CJ2 good professional service caring & compassionate

M. G.

Following a minor bump I opened a claim via the website that was very easy. I had a follow up call from DF2 and also CP9. Both were very friendly, knowledgeable and progressed my claim efficiently.

M. W.

RQ1 Was a great help in dealing with my claim. They were polite and helpful. We sorted out the claim quickly and I would happily recommend them.

K. J.

Dealt with very quickly and very professionally. Answered all questions I asked with ease. Clearly knew his job. Most insurance companies after an accident pass you from pillar to post, this wasn’t like that. I would definitely recommend this company even if I had to pay a bit more because they have dealt with me superbly ! Thank you !! Adam AK7 you were lovely to deal with thank you

G. P.

Friendly and professional - a good combination, and the call to notify of a minor incident couldn't have been better to be honest with advisors NR4 and DF2 very good, knowledgeable, friendly and courteous throughout.

J. P.

Excellent service, both companies have been great. Been with one call for years wouldn't change, had a accident recently staff where very responsive and within 48 hours my car was collected, hire car delivered. Both companies have communicated with me throughout can't thank them enough, for all there support. Cheers guys

K. H.

After an appalling customer service experience, I eventually got through to JM9 who was very professional and helpful, he apologised for his colleagues not looking into my claim and swiftly helped and sorted it out, I’m very pleased i got through to someone who actually went above and beyond to do his job.

K. M.

I have had to lodge my first claim with One Call Insurance and spoke with 2 agents Chris & Jessica, who were both extremely helpful, professional, pleasant and efficient whilst taking the details. I have no hesitation in recommending this company and am glad when I was researching for an insurance company, that I selected One Call Insurance, they are Top Notch!!

C. H.

My advisor SG9 was efficient, polite and pleasant. However, after she passed me to my insurer, every single question the insurer asked had already been answered by me.I am sure this is not SG9s fault, but it would surely not be difficult these days for my answers to have been instantly sent to my insurer so that my time was not wasted by having to answer again.

N. R.

Very happy, are professional and efficient AMA

K. R. M.

Good customer service, thank you JU3

J. M.

Quick response to a query I had by LA2. Very short wait for my call to be answered and a quick professional response to my query so I couod get my claim resolved. Will definitely consider using one call again when my renewal is due.

L. P.

One call insurance I have been with for a few years now, and always found them, excellnant in value, and response. If I have any fault to report, when I want to leave a review on their website for service from a individual person, when you click on the link, it states it does not exist. I have yet to find out if this affects the Promised £40 discount on next quote.

S. L.

Richard (RD1) did a great job collectign all the necessary information for my motor claim. We managed to complete the claim fast and efficiently.

R. D.

The customer services man I spoke to could not have been more friendly and helpful He identified himself as JB3

D. T.

Thank you LM4 excellent service

J. L.

TH7 Tom Excellent quality of service. Any quires i had he had an answer. Very informative and he will go through the policy so you understand clearly. Ask for Tom Great guy

M. S.

I have just completed a Live Chat with PC1 Which was dealt with very efficiently & quickly in a friendly & professional manner.

G. F.

Just got off the phone to an operative (LA2) who couldn’t have handled the call any better. Immediately seemed to sympathise and was empathetic to my problem throughout. Excellent service and I hope the lady gets the recognition she deserves. Well done!

M. S.

After a severe accident with a lorry rear ending my car I must admit I was confused about how to proceed following the accident. I found the service given to me was great. The informtion given to me was clear to understand and the gentlman I spoke to was nice. This has made things easy to do and taken much of the worries I had away. 5 star service.

K. B.

The agent (JA5) was extremely helpful and thorough when I registered my claim. Very professional and approachable. A positive experience.

C. S.

After having my first but luckily small accident JM9 answered any questions I had taking things forward and this definitely calmed and reassured me Live chat with Tammy and Drew were also helpful 🙂

M. M.

Was put through to a colleague, ref: TE2 and they were amazing- couldn't have been more polite or helpful, a real credit to the company. Also, although my claim isnt finalised yet I am very happy with the work one call claims have done so far and would definitely recommend:)

W. H.

I was very Pleased with the service I received from your member of staff in the claims dept JH3. However I did find your system not very customer friendly. I only needed to notifiy you of a minor accident but spent almost 3 hrs navigating my way around your recorded messages and then Live chat to try and complete what should have been a simple transaction. There are only categories for making a claim or queries re ongoing claims which eventually I discovered were also for notifications only. This could be easily simplifiedwith a clearer message.

J. “. K. k.

Paige was great ,helpful and hopefully will resolve my issue with my tools claim that I've been waiting for for nearly a year . If she dose then 5 out of 5

P. d. J.

Our claim was responded today and handled without any delays and the agent was polite, knowledgeable and professional. Thank you, great job! .

G. G.

I called to discuss my existing claim and the advisor was very helpful and polite. That was just what I needed as it was proving difficult in this pandemic to obtain quotes and I didnt want it to effect my claim. Thank you

C. M.

JX2 dealt with my query in a very prompt and professional manner. Everything was explained and sorted quickly , keep up the great work.

S.

Very please speaking to Louis (LU3) for handling my claim yesterday. Hopefully all going smoothly to get my car replacement and repairs. Thank you and have a nice day. Excellent Service A+++

K. J.

Very polite and informative, straite to the point. Just the service i required, it put me at ease.

D. W.

CN2 was very clear, and handled the questions I had about my ongoing claim. Very satisfied with the service.

R. H.

Although every operator I dealt with was excellent, the principle that a spurious claim against me could result in me having to pay an additional £70+ before the claim was eventually dropped is one I feel uncomfortable with.

E. O.

ED2 was amazing. She interacted in an empathetic and professional manner. Kept me at ease with the process. I'm glad it was her I got to speak with.

p. E.

AR4 has been really sympathetic but professional in dealing with my claim, which l is completely alien to me. Thank you, PHIL

j. b.

Following a lengthy wait to be answered, SN6 provided very good customer service with regards to my claim, details were requested and good information was provided in response. A closing summary was provided, with clear details of the next steps in the process and what to expect.

A. M.

One call Louise helped me (after security questions) in a calm manner after the motorway pile up to understand what would happen, she arranged recovery truck and time of arrival. The Recovery driver was on time and distracted me from stress of the crash. Myself and the car was dropped off at home. The next morning Richard RDI rang me to ask questions during the process he answer any questions I had. At the end he explained the different outcomes regarding my car. The same AK7 legal /repair engineer called me to arrange drop off of loan car and pick of my damage car. He explained the process of the repair with the contact day with progress of repair finish. He reminded me to remove all items from the car. Desipte this motorway pile up of several cars and vans. After stress of this I'm glad to say One call insurance representatives where calm, professional and friendly people who helped me through the process. I'd recommend them to family and friends

g. n.

EH7 dealt with my claim, everything was so easy and straightforward, really lovely person and a pleasure to speak with A* service

n. b.

Amazing service, I got slightly confused as I’ve never claimed and BA1 was very helpful and explained the process, very happy with how accommodating the service has been and how easily it’s been made to claim

M. P.

Just reported a small claim I need to make and service was excellent.. AR2(Adam), you did a great job in initially handling the claim and then passed me on to others.. SA2 (Sophie). The same for you.. Excellent service. Thank you all..

C. J.

Happy with the service I have received to date from One Call Claims. Thanks to JH4, JB3, for helping to reduce my stress level!

K. B.

RD1 was super helpful. Completely understood how I felt and was also kind and sympathetic. He treated me very well and I didn’t feel Judged. He was very professional and couldn’t have been more helpful.

U. P. A. M.

During this time of pandemic it was great to be able to receive professional customer service with no delay in speed from Operator LV4 working from home, on what can be a stressful time when making a claim, the information was clear & put my mind at rest, great to have this company in your armoury for potential insurance needs

P. 8.

Made my accident, subsequent claim and entire stressful experience as smooth, stress free and easy as possible considering what I had been through. I would highly recommend, Staff are professional, polite and helpful. Claim dealt with within 48 hours to completeion. Cannot fault them at all.

F. F.

JM9 was very helpful, and efficient any questions I had he answered with no problems I have rang twice now and both advisor were most helpful

S. A.

I spoke with Baron (BA1 regarding my non-fault claim and he was very helpful, professional, friendly and understanding. Very good customer service...many thanks Baron!!

C. K.

CN2 was so helpful- the customer service from this company is always amazing thank you

T. G.

So each call I've made to one call has been very helpful LA2 AW3 have both been very pleasant and friendly and are doing their best while there are problems on line.. Toni Guildford...😊

j. w.

Very helpful advice from your la3 representative and a very professional service received from all the contacts in my claim including JV4 Would definitely recommend to others Well done one call

D. A.

Had a query about raising a cheque - spoke to Leanne (LA2) who was very friendly and dealt with the matter quickly and efficiently. Didn't have to wait too long in the queue either. Thanks Leanne.

J. R.

I found the service was very good and quick I was kept informed right through the process of my car repair from collection to return I received a call from AK7 advisor who was very helpful and polite and gave me all the information I needed thanks

b. h.

brilliant service no problems at all

a. m.

Ba1 was great helped resolve my issues with underwriters many thanks Alison morris-cattell

M. A.

I spoke with a lovely guy called Alex who was very helpful as this was my very first accident and hadn't a clue . He went above and beyond in helping me with my claim. Very professional.

S. N.

JX2 was extremely professional, helpful, knowledgeable and so polite it was a pleasure to chat with her.

D. W.

Brilliant customer service and sorted my problem straight away, very friendly and polite the representative was BA1 Arron. Highly recommended service.

G. R.

Apart from a fairly lengthy phone wait for a response, I was impressed by the service and was reassured by your adviser. She was competent and sympathetic and answered my questions fully thereby allaying my concerns. Thank you. I forgot to give your person's ID details - this is HM6

M. W.

I had a car accident with an HGV Polish driver and vehicle. I phoned them directly after accident as I didn't have my policy number. I had to wait ages on phone, press 1, press 2 etc. Then I did the online form at home as holding on to get through again was too long. After spending more than two hours filling in form and then being directed to a Live Chat, I had to repeat what I'd put on form, then passed to someone else to chat with. Finally, I was given another telephone number to ring which was actually the Insurance company I was insured with and yes, I had to repeat it all again! To say I was frustrated is an understatement. Moral of story, if you are hit by foreign vehicle, they can't help you. I've no idea whether I'll get my excess back eventually or not. No damage to HGV either. 😒

J. C.

Called today to discuss my claim. Great help and information from AW3. Many thanks

S. H.

Had an accident this morning so had to call my insurer. Josh OW3 at OneCall handled the processing of my claim. Even though he sounded rather poorly on the phone (was it really "just a cough" Josh?) he was very professional and hopefully the way in which the claim is settled over the next few weeks will be equally professional.

l. g.

LI7 was so helpful, understanding a d considerate when I called to report my accident yesterday. She made what could have been a horrible experience a comprehensive and easy one. Thank you

c. q.

Spoke with One call chat line, about an existing Claim, Jessica was very good on reply , and gave me all the information I required for the time being. Good service all round, and very quick.

P.

My case was handled by RB1 and AT04 ,I received great service ,really pleasant and helpful people.

B. P.

I rang because I couldn't reverse the hire car off my sloping drive as i never driven this type of vehicle before and no information was provided. A copy of car's handbook would have been useful. EA provided the information I needed to engage reverse.

R. D.

Information was requested courteously and professionally by your agent SA2. Questions were asked sensitively bearing in mind I was still shaken and sore from the incident.

S. M.

I was told that I would get a higher category car than my 2 litre Renault Megane convertible and they gave me a 1200cc Vauxhall Corsa

R. C.

Friendly and very helpful staff. The renewal quote I had still went up, although still cheaper than other quotes I had. HR5.

B. V.

Rose was very helpfull great comunication couldnt of asked any more of her she sorted out my claim and she was so understanding and made things less stressfull thank you Rose

E. W.

My call was dealt with calmly and swiftly by BA1, who made sure I received the correct documents and organised the next steps immediately.

N. D.

Prompt support from the beginning. AB3 was very helpful and talked us through and explained the whole process.

M. L.

JB3 was absolutely brilliant had a bit of a mess around with a 3rd party company and he sorted it there and then brilliant service thanks again mate

N. F.

CP2 (My claims handler) dealt with my claim in a courteous, efficient and professional manner. This was a complex case and my questions were all answered.

G. W.

LA2 was very helpful as I had a major issue with my cars DVLA registration. I was given all of the required information to help resolve my problem. Thank you

D. M.

Excellent service explained clearly claim and collection procedure LA2

K. H.

I reported the accident online via their app. They contacted me the next day and AT4 went through the claim with me and was very informative.

Y. O.

CG2 was incredible on a very emotional call. Thank you so much for your kindness and making it so easy. This is why I have insurance .

J. T.

I had a bump in my car, called One Call and spoke to AR 6. The process was simple straightforward and professional. Thankyou!

a. p.

Recieved follow up call today to check up about the claim very helpful thank you WE1 .

s. h.

I spoke to we1 who was more than helpful and explained everything really well will definitely stay with them thankyou

P. M.

I was being dealt with by JA5 who was really professional and helpful after I was hit by another driver yesterday, I would highly recommend One Call Insurance.

n. e.

The advisor SW2 was excellent, very clear and helped me through the claims process after someone drove into my stationary vehicle.

P. C.

BA1 was excellent in handling my query and has given me lots of confidence re a bogus claim well done thanknyou

S. U.

My missus was involved in a car crash and the people I spoke with (OS3 and EG1) were very professional, supportive and helpful. The claim was submitted very quickly.

C. A.

I have always had good service especially from JB3 who has gone the extra mile to help and keep me informed of my ongoing claim.

M. C.

Dealt with CF9 and DP2 both were professional helpful and knowledgable made the process a positive experience

G. V.

LA2 Very polite and helpful and went out of her way to give me the information that i requested. I would marry her tomorrow x

d. j. l.

I find it a very cheap company ive been with them 3 years now hope I will be with them more easy to get hold of bonus. And fm1 fantastic job cheers

B. P.

After some initial difficulties mainly due to the covid crisis I was put through to Micheal MO1 he was very professional,courteous and helpful and made the whole process seem very simple for me. Thankyou very much.

J. L.

OW3 handling my call was helpful, friendly and efficient. Explained everything well and is a credit to the company

S. G.

My call was handled quickly and efficiently by JB3. Thank you Josh

J. K.

James (JB3) was very helpful

B. S.

Excellent experience dealing with multiple agents on the chat facility. OS3, JS2, AM6 and BI3 are a credit your organisation

t. s.

Spoke with claim handler RD1 today and he was very professional although he did say that he would be putting me through to the recommended body shop in Reading but alas the next person on the line was another call handler who said it would be CBS in Chester and to await a call from them to arrange repair so will reserve judgement until I receive that call.

J. C.

Excellent work from JA5 in dealing with my issue. Incredibly helpful and explained all perfectly well. Thank you very much for your help.

S. W.

The service given by Lk1 was very professional and polite at all times, she answered all my questions.

M. F.

Excellent service from One Call car insurance this morning Thank you Libby Lk1 for your patience and assistance

V. S.

MO7 was very professional and helpful. A most polite representative for the company

D. P.

Adam AK7 took my call, he was most helpful and resurred me throughout about what I was ringing about,, Thank you,, I will recommend to family and friends, I've been with yous before and we were more than happy ,, Adam defo now his job,, five star Adam thank you

V. R.

One Call (Call Handler: OW3) certainly lived up to their name. After just "One Call" everything was done and dusted to our satisfaction which, given the prevailing circumstances, was no mean feat. We were treated, throughout, with care, patience, understanding and respect. Thank you, One Call (Call Handler: OW3).

L. B.

Spoke to SA2 excellent service from start to finish, highly recommend using one call insurance, car repaired within a week of collection, one very happy customer

T. R.

Maxine was extremely helpful and polite

A. M.

Professional and friendly service experienced so far (LA9)

J. 2.

Operator LK1 was helpful , professional and VERYpatient, answering all my questions and checking I had all the info I needed

a. m.

Very helpful man called Josh, very professional helping me with the claiming process, very happy with the service.

K. M.

Staff member JX2 was very responsive and helpful on the online chat. Very clear advice and directed me to the right department.

S. M.

Very helpful and supportive,took the time to make sure everything was sorted .

D. S.

Great response from FL2 who answered all my questions and dealt professionally with my needs

K. a.

Brilliant service so far with my car claim thank you mp2 and Dfs2

L. A.

I had a incident where i had had the vehicle and poicy 24 hours and someone reversed into the front corner of the vehicle the lady on the phone LI7 was very helpful explaining everything and helping me put it all into perspective and then feeling relieved no hassles or preasure from the day she was very professional and had a careing nature a sympathetic ear as they say thank you very much

E. B.

I spoke to LA2 today regarding some information I had to send off I got through to the wrong team but she still give me the information I needed instead of putting me through all that waiting and HORRIBLE MUSIC and computer saying I'm in a CUE. THANK YOU FOR SAVING MY DAY LA2.

G. M.

excellent and very patient call handler LA2 - thank you for making the process simple and easy for me in what was a very trying situation. thanks once again

B. 8.

Excellent company to deal with, courtesy car at my door when due, I crashed that one then they rescued me from the roadside and replaced it the next day, then the replacement went into limp mode, again another car replaced at my door with no hassle just friendly staff, been a pleasure to deal with and payments were given without hassle, couldn’t reccomend any other accident management company in this way, all top guys working there couldn’t be more helpful, not on my doorstep either I’m in Durham there in Doncaster that’s all I can say is give them a call they are the best

r. h.

Excellent and empathetic service from one call. Really helpful and explained everything in easy way to understand. Supportive. OW3

R. S.

Joanne was very efficient, personable and professional. Shame you have to wait on hold so long to get to talk to someone though.

G. T.

The only reason it isn't 5 star is because some of the questions were repetitive for no reason that I could discern and the sound was a little bit flakey The operator was RQ1

S. C.

A advisor phoned me to keep me up-to-date with my claim very responsive to the point answered all my questions l am very happy man.JG6in

J. D.

Had a live chat with Luke (L19) and a telephone conversation with Adam (AK7) to discuss the preliminary aspects of a claim. Both were polite, informative and helpful.

N. S.

Chased up an ongoing repair claim and JB2 dealt with me clearly and helpfully.

C. H.

Really good service from NM1

a. s.

Was.involved in a car crash nobody hurt thank god. Rang insurance to sort out and a fabulous service.. took me through everything as in shock and emotions running all over the place

S. B.

My thanks to Jessica B (JX2) for her online help and the gentleman in file handling. Most helpful and reassuring.

Y. M.

SA2. Great service. Very helpful and professional. Would highly recommend support when involved in claim.

S. Y.

Brilliant service , JX2 calmed me down after my accident and helped me threw the entire process Faultless ! Many thanks Stuart young

R. B.

JJ5 was clear, understanding and efficient in the way he handled my call.

G. D.

Had a chat with Karen (DA1) with regard to car repair very charming and informative, planning to get car returned asap

R. P.

Extremely helpful and knowledgable. Sress free and straight forward claims procedure.

L. F.

However I was told I would be put through to my insurer following our conversation. This did not work as it should have and I had to call in again to LV.

S. R.

Very helpful response to my call. Explanation of how the repair costs had been arrived at and the loss amount. Also of what to do next in terms of claiming, returning courtesey car etc - thank you.

S. R.

Dan (DA1) was very helpful and professional. he dealt with my query effectively and courteously

T. D.

I have had to make a claim on my house insurance, i spoke via live chat to JJ5 excellent in explaining to me my course of action

C. H.

Very helpful and polite; also I was treated like a person not a commodity, quite straight forward process. A big thankyou to One Call operative AR2.

P. S.

I got hit by another car. The claim was handled in a quick yet thorough and professional manner. I can’t thank the agent enough for putting me at ease and explaining everything to me. Thanks again onecall

P. D.

CG2 was very good today sorting out my issue , great service.

T. S.

WHEN HAVING TO MAKE A CLAIM YOU ARE ALWAYS APPREHENSIVE WHAT INFORMATION IS REQUIRED.WITH ONECALL,THE PROCESS WAS MADE EASY BY THEIR PROFESSIONAL APPROACH.

J. F.

at4 was very good kept me calm and checked i was ok all the time. got things rolling . thank you

J. O.

KM1 was professional, courteous and very helpful. Excellent service, thank you.

P. B.

Explained in detail exactly what the next step to my claim was and swiftly arranged hire car whilst my van is in repair AK7 was very helpful and polite.

N. K.

LH4 and JK2 was very professional and to the point, Highly recommended for their service.

J. M.

Excellent service. Authoritative informed advice from a friendly individual.

M. S.

The questions that were asked were clear and relevant and the process was explained thoroughly to me. User name was DH3

K. L.

Very good company who dealt with my issue JR2 was very helpful What a guy

j. b.

SA2 - Great professional response and straightforward process without stress and worry. Very grateful for the service.

R. B.

They were very helpful and dealt with my claim professional ar4 and friendly .and patient.

M. M.

Jx2 was really helpful, and helped me with my claim. Very professional and through out the call.

L. K.

excellent customer service from operative NS8, Really clear and understanding

D. H.

LK1 was pleasant, efficient and helpful. Excellent service

L. T.

LK1 Was very knowledgeable, helpful and pleasant to talk to. Efficient service.

S. H.

Very well handled and no hassle at all. Thanks and I will be renewing my policy on the strength of this service

M. A.

Great service from both OW3 and DH3 thanks

t.

Operative JM9 answered my queries in a professional manner and concisely gave me all of the information I needed on the position of my claim. Very helpful.

l. b.

Everyone I have spoken too regarding a recent accident has been most helpful and polite. I would recommend OneCall they deal with issues fast and are very professional.(LA2 )

M. G.

BA1 provided helpful advise and connected me to the correct person I needed to speak to.

S. P.

Very helpful. JU3

H. W.

I would like to thank LA2 for her help she was kind courteous and efficient I have been with One Call for quite a few years and would not change thank You

p.

excellent help from SW2 , made a very difficult time very easy adn made me feel as if there was nothing for me to worry about, superb thank you

N. C.

JJ5 excellent customer service, understanding and quick response and knowledge of query. Thank you

G. B.

The person that I talk to about my claim was excellent JD3

A. C.

Spoke with HM06 very professional and made me feel at ease, she was very understanding and explained everything I needed to do. Very happy with their services.

M. R.

Phoned to check on an ongoing claim. HC6 dealt with my call and answered every question/query I had. Very good service.

W. M.

The person I spoke to was very helpful in letting me no that the other persons insurance company had rang them to sort out my car and my clam very happy her code was HM6

l. f.

Very quick and professional response from the person I spoke to today (LI9). Very happy with the service provided thus far.

m. s.

The response and help I got from Jessica B on my existing claim was excellent and I await the response from the oil claims team.

T. B.

CN2 agent is excellent. Thank you Charlotte

j. p.

Very helpful staff who explained everything in detail.

Y. O.

Excellent service from JB3 who understood that my 3 children were shouting and it was difficult. Thank you abs merry Christmas

D. C.

I called today to make a claim and the girl on their customer claim services was most helpful. AT4

T. F.

Customer service from advisor CS2 was very professional and helpful in a time of need.

l. b.

L A 2 was fantastic and helpful. Thanks 🙏. Lxxx

D. G.

The lady that assisted my from Onecall insurance was very helpful and polite

C. Q.

Very helpful from the start to finish thanks to LA2 AT4 JX2 andBA1

A. H.

I had to speak to the claims line today and the service received was great. Helpful, friendly and empathetic.

D. M.

Great put me at ease and after my day a bit of a laugh made me very relaxed thanks and well done A4T

P. D.

ER6 was good fast and had everything done with no fuss

T. A.

AR6. Very polite and efficient service. Claim just stated but so far very happy.

V. P.

Question on claim answered quickly and concisely by operator (JB3)

M. H.

Spoke with call handler LA2 and her service handling my call was excellent. The call disconnected and she even called me back to save me waiting in the queue again. Thank you

a. c.

Had a claim dealt with professionally and efficiently, by the One Call representative (George).

j. p.

Rang to discuss a non fault claim. Spoke to Jessica on the phone and she was more than helpful, and explained everything clearly! Thank you! JX2

M. O.

I dealt with OS3 very professional and patient with a lot of detail to understand, he needs a promotion

C. M.

Spoke with Laura (LA2), very professional, helpful and made the call easy.

S. D.

Spoke to Jasmine (YE2) to report an accident and she was great, nice to speak to and very pleasant , took all the details no probs, Nice one. thanks Jasmine

J. S.

LA2 was so helpful when I was having difficulty completing an electronic form. Very relieved to have got it sorted!

A. K.

Returned a call from one call spoke to HR5 , who was very helpful polite and efficient with the information they had to give

g. c.

As long winded as the phone call felt - 1hr 33mins the person who was dealing with my call was extremely professional and very helpful. Thank you for all your efforts.

M. H.

Very good company and RJ6 providing excellent service and I'm very impressed with one call insurance been with them last 9years, excellent work.

L. S.

Many thanks to JX2 today, simple request but completed very efficiently and to my satisfaction.

t. p.

Pleasant experience. JJ5 was able to provide the information i needed in a prompt and clear way.

T. M.

Professional service, JX2 provided a very good and understandable solution to her client. With many thanks!

A. H.

MO1...Very professional service. The phone call does take time but that can't be helped. Overall very happy.

A. M.

Excellent. So helpful on the telephone put my mind at rest . I spoke ti LA2 and she was brilliant.

S. M.

LA2 EXCELLENT SERVICE. EXPLAINING EACH STEP AND VERY POLITE AND COURTESY. THANK YOU

a. s.

Jj5 was very friendly and helpful, seemed to know his business inside out.

A. D.

Well done Jordan and molly, nice one helping the old fellow with tecnophobe.

N. B.

Spoke to an extremely friendly helpful guy, reference HC6 very engaging and put my mind at ease, thank you.

S. T.

The person I spoke to, BA1, was very helpful and efficient

R. J.

Claim ongoing with third party insurers but ref FM1 had been polite, informative and helpful

E. L.

very efficient service from BA1, polite and professional, thanks !

N. J.

My issue was dealt with quickly and courteously from the on line chat to the actual claim process

P. E.

EF4 Thanks for professional manner of call handler I spoke with today. Very helpful.

M. D.

BA1 was Quick, efficient and polite. Very satisfied

D. 7.

CG2 was very helpful. thank you for such an easy process

J. W.

AS5 Hi I've never been in this situation but the lady Lauren I spoke to was lovely explained everything and put my mind at rest. Thankyou

K. D.

CM5 was very kind, understanding and helpful. She explained everything clearly

S. B.

DF2 handled my motor accident claim report efficiently and professionally. Thank you

c. p.

I've had nothing but good, courteous, professional service from One Call, especially SA2.

K. L.

JR2 was very helpful empathetic and kind during our conversation

T. M.

Very calm and helpful in difficult circumstances. LA9 - thank you.

I. S.

Spoke to NS 8 and she was very professional in dealing with my problem.

E. C.

Contacted by agent LV4. Quick and efficient but not easy to understand at times, tended to rush and gabble her words so I had to ask her to repeat a number of times.

D. P.

Very efficient and helpful service from OW3 in making my claim as straightforward as possible.

S. S.

In difficult times the claim handler was very professional and made me feel like the approach was personally dealt with. SN6.

M. M.

Good customer service (LC6). We’re very helpful when I had an accident.

S. G.

Very helpful in getting my claim started the representative I spoke to one the phone LI 7 was friendly and very thorough

P. S.

Very helpful. Advisor explained everything clearly. Friendly & easy to deal with. (PW4)

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