Reviews of Chaplane Accident Repair Centre Ltd. (Auto Repair Shop) in Colchester (Essex).

Chaplane Accident Repair Centre Ltd

98 Reviews

10 Comments

Auto repair shop

Auto body shop

45 Brunel Way, Highwoods, Colchester CO4 9QX, United Kingdom

Description

Information of Chaplane Accident Repair Centre Ltd, Auto repair shop in Colchester (Essex)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Chaplane Accident Repair Centre Ltd

Popular times

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Reviews of Chaplane Accident Repair Centre Ltd

S. L.

Stone chips to the bonnet requiring a whole re-spray for a professional finish (rather than touch up which is what the previous owner had done!) - you wouldn't even know! Told to allow 4-5 working days and had the car back after 2, can't fault their service. Kept informed, super professional. Only thing that could have been an issue was the max 75 miles per day courtesy car, so just make sure any planned trips are taken into account. Didn't end up being a problem as I had my car back in time :) Would definitely recommend/use again

M. L.

Great job, you would never know my car had been in a collision! Professional and friendly staff, brilliant communication throughout the process and the work was completed faster than expected. I would highly recommend Chaplane for repairs.

A. B.

Had my Catalytic converter stolen. Chaplane were very quick to pick my car up and although it took three months to get back (not their fault) they kept me updated regularly. I have my car back now and it is running beautifully. Would recommend them.

R. W.

An excellent and friendly service from start to finish to repair body damage to my jeep. They also liaised with my insurance company so that it was seamless operation. I hope I don't have a need to use Chaplains again but if I do l would have no hesitation doing so.

S. G.

I had my car repaired here as part of Volvo Insurance and the guys did a great job and kept me advised of progress daily. They are truly a great company focused on service and looking after customers. I can highly recommend them without hesitation!

W. R.

I was unfortunately involved in a collision in my brand new Nissan 370z. It involved a large articulated lorry coming into contact with my car multiple times causing devastating damages to my new car. I was worried that this could have written my car off. Chaplane was the recommended repair shop by my insurance company, and was happy to go proceed with them following their good reviews on multiple platforms. They took on a big project with this repair. It involved sourcing a large number of rare or no longer manufactured parts, repairing a rare car for which they likely hadn't worked on before. I was given a very nice 20 plate courtesy car, one that I had to keep for many months due to the long lead times sourcing the parts from Nissan, most of which likely had to be shipped from Japan or the Far East. I was kept up-to-date with progress on the car, which although slow at first because of the lack of parts, progressed quickly considering the complexity of the repairs. Communications via email and phone were really good and I could always get a hold of someone to ask questions, thank you to Caroline and Paul. The text message updates were perhaps a bit brief and obscure as I wasn't familiar with the industry terminology and process, ETA updates would have probably been better - although I do not find too much fault in this thanks to what came later. Towards the end I was given a final ETA on when the car would be ready about a week prior, which was met. The quality of the repairs was stunning, hard to imagine that I am looking at the same car. I did raise a few (very minor) issues soon after picking up the car. Lloyd was straight on the case and was very quick in rectifying any problems, amazing service. One of the problems was a nail in the brand new replacement tyres. Chaplane didn't even stutter when they offered to have this repaired at no cost to me, everything was sorted in the matter of a day. It felt like they really had my interests at heart. Many thanks to everyone that worked on my car and dealt with my enquiries during the months that my car was in your shop. I am very thankful that I am able to enjoy the 370z again. I hope I never have to use Chaplane again, but if I do I would know that I will be in safe hands.

N. H.

Chaplane were very efficient, they kept us informed at every stage, and there had to be NO input from us at any point. Excellent service and work carried out.

T. W.

I had some damage to my car following an incident and I was recommended Chaplane by Underwoods. Extremely happy with the service I received. I dropped by and was seen very quickly and given honest and direct feedback as to what they believed was necessary work for the car. They fitted me in whilst I was there and showed me the repairs they had carried out to make sure I was happy before I left. Very friendly, efficient and professional service and one I would highly recommend.

l. b.

I have just had my VW Polo in at chaplane for a repair. The car looked like new after they had finished with it. From day one they were great, they ran me through the whole process and sorted everything out. I was regularly kept up to date and received frequent messages and a phone call to tell me when my car would be ready for collection. I was provided with a courtesy car so I could still get to and from work. The repair was excellent and I could not even see where the work had taken place. I would definitely use chaplane again, especially as they are a VW Approved Body Repairer.

P. W.

I needed some assistance with my car following a small knock whilst reversing that displaced the rear number plate lights. Chaplane Accident Repair Centre could not have been more helpful and professional in immediately fixing the issue for me. I could not have asked for a more friendly and helpful approach to dealing with my issue and getting my car safely back on the road. Great service and fully recommended. Would be more than happy to use them again in the future.

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