Reviews of Dack Service Centre Coventry. (Auto Repair Shop) in Coventry (West Midlands).

Dack Service Centre Coventry

165 Reviews

115 Comments

Auto repair shop

Car repair and maintenance service

245 Torrington Ave, Coventry CV4 9HN, United Kingdom

Description

Information of Dack Service Centre Coventry, Auto repair shop in Coventry (West Midlands)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Dack Service Centre Coventry

Popular times

Sunday

Monday

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Thursday

Reviews of Dack Service Centre Coventry

R. M.

I brought my car for a major service and an MOT. There were some misunderstandings at the beginning which were solved amicably. The team performed an excellent and professional job. When I brought my car for the service, it was okay, but after the service it was running so well. It was as if it was a new car. The team is passionate about their job and they ensure that you leave the place smiling. I am so happy with the job they performed on my car. The Dack Team are a cut above the rest. Well done team. Bravo! keep it up. I will recommend anyone who wants a service, repair, anything to do with your car to go to Dack Motors.

S. S. S.

Full service

h. g.

Brilliant service from a friendly bunch

K. L.

Excellent fast friendly service

M. T.

Great service as usual

K. G.

Great reliable service

R. P.

Brill Service

I. F.

Fair prices and services

I. S.

Very professional service

V. Ž.

Professionals, I highly recommend

D. N.

Excellent service

G. M.

First time of using this company, but everything was first class, from Shirley on reception, through Steve as a Land Rover specialist to the communications and the work done. I will definitely use again.

I. M. (.

Service

D.

Good advise given

D. N.

Excellent service

T. C.

Cool whips

M. V. p.

Very good

G. R.

Had a full service and health check done on my suzuki as well as new front brakes. Staff were welcoming and friendly, very happy with the service.

S. H.

Was very happy with service.Was offered a courtesy car or a collection and delivery as part of the service.Lovely atmosphere on arrival.Found the price very reasonable.Will definetly recommend to family and friends and will be back myself.Have booked my MOT in with a waiting time.

N. B.

The team at Dack Motors, Torrington Avenue, are professional and cheerful and always a safe bet when you're looking for a high quality service.

S. B.

First time I have used Dack as this is my first German car (Mercedes-Benz ML 350). I was looking for an independent garage that will do a good job and one that I feel I could use in the future. I found the service to be very professionally and thorough and the guy on the service desk was excellent. Price for Service A and a health check very reasonable and competitive. Will definitely use them again next year. Thanks Simon

D. J.

I have no hesitation in recommending Dack Motors. Great service, open and honest pricing

P. T.

Dack provided a great service much cheaper than the main dealership. I have used them many times now and am always satisfied with the work the carry out.

O. (.

Service was really good and quick They kept me updated with all the information in regards to my vehicle and gave me options rather than problems. Would absolutely recommend them and have done in the past.

M. M.

Went in for a MOT and the service was brilliant. Booked online, quick and friendly drop off and did what it said on the tin. I am now booking my services for all my cars and any mechanical work through them . Significantly better on prices and a service with a smile. What else could you want.

D. G.

I have used Dack motors in Coventry for several years for servicing and repair of my mini countryman. The service is always very good with clear explanation of work and pricing . They use the official BMW system to keep the service record up to date and the collection and return service is a real help as we have only one car in my household. They are more expensive than some car service businesses, but I recommend them.

D. F.

I have a Landrover discovery 4 with a suspension fault. Dack Motor Group, quickly identified the fault, ( The compressor was giving up the ghost ! ) this was something other garages I visited found hard to identify. So, after a vehicle heath check, they quickly booked the vehicle in for repairs , kept me informed at all times and the cost was very reasonable. Top service, great communication, I would 100% recommend using Dack Motor Group.

N. J.

Spark plug change. Also collected and dropped off my vehicle. Great service

M. H.

Had a A service to my Mercedes E class All info and service done well Many thanks to the new team

P. F.

Excellent service, were able to do full diagnostics where 2 previous garages failed. Checked vehicle with full health check and were able to carry out repairs that needed doing. Would highly recommend and will certainly use them again.

J. L.

I have been sending my cars there for years! A great service, Kev the branch manager was very helpful and provided a fantastic service when I had issues with my Range Rover. I don't hesitate in recommending them to friends.

A. T.

Had my car MOTD I asked them to diagnose a noise that the car had just developed recently. They diagnosed it at no extra cost. Very happy with their servicemen

p. e.

Quality service at affordable prices, very pleasent staff

M. C.

I've been using DACK for many years and have always found them really excellent. I know it has now changed hands but it still seems excellent with very professional personnel. They are always very courteous and helpful.

h. m.

Had a great experience at Dacks. Would highly recommended them. Great services.

L. U.

Hired a Luton van for three days. Ten minutes to get the van having been told what information they need, from the lovely Anna, with just the right balance of professional care and friendly banter.the van was clean and ready to go. No issues on the trip drop off was just as easy Anna asked if there was any problems to look at so they could check before it went out again which I thought was reassuring. Great service would be first choice again if I needed to hire again in the area.

J. B.

I had my Audi TT serviced at the Coventry site, very pleased with all aspects. The wonderful Amie was as helpful, smiley, polite and welcoming as she always has been to me. She is an absolute asset to this branch. I will be back for the MOT to be carried out in September. Kind regards from Josie Brennan

M. C.

From booking vehicle in to collection, timescales adhered too and kept informed throughout. Very good service levels with friendly faces and all work done to a high standard. Will use again without question. Dealership quality without the premium to pay.

R. D.

DAK did a first class job, at almost half the price of the main dealer. Plus my Audi record has been updated. Excellent value and service. Will feginitely use agsin. R. DARGIE 07/12/2021

S. D.

Great service from the team had my BMW Mini MOT'D yesterday prompt and courteous as always. They will always get my business when I need a professional garage to work on my cars. Don't be put off by the recent name change its the same team! Thanks again

A. V.

We booked the car for an issue check after the warning light appeared in the dashboard of our Golf V SE car. The service was brilliant, we got the courtesy car (Toyota Aygo 2017 model), which is based on a rental type policy (perfectly fine for us, because we got a very good replacement car) and the next day we got the full report (it was ready in the same day, but we could not make it in time). The explanations where in detail and made simple so that non-technical people like us will understand it. The Staff is professional and patient with the client. We then re-booked to fix one of the issues found (btw they are the first service to find real faults in our car) and again the car was ready in no time and as an extra service (a very pleasant surprise) they washed and cleaned the car 😊. We are very pleased with Dack Motor Group, we highly recommend it and we will bring our business to it from now on.

J. G.

Brilliant service. Quick, professional and friendly. Highly recommended.

R. W.

Carried out the work, really quick, decent price. No fuss.

T. O.

Good value, happy to pick up and drop back car. Local and easy to deal with. Have used them for a number of years. Happy to recommend them.

L. L.

Dack Garage have been great, I booked my service with them which they carried out and provided me with a loan car, whilst doing this they were able to identify and fix another problem on my car. Sean was upfront and honest throughout and my car is great after the repairs! I would definitely recommend them and have already done so! I will definitely use Dack Garage again 😊

T.

Great staff. Very experienced mechanics. Great service. I did the clutch and flywheel some time ago with them. Price was great comparing other places and I'm very happy with repair on my 5 series. Since then it is my top 3 garages where I will go for any repairs servic and mot. Much recommended garage.

S. J.

Took my car in for a service which was done promptly and efficiently. I would have given five stars except there was no complimentary clean as advertised on their website! A little disappointed.

D. M.

Absolutely brilliant service, I would say the best garage I have ever used from the point of view of service, speed, helpfulness and friendliness. They have a quality service and at good prices. If your looking for dealer quality without the dealer price tag then Dack is the only place I would go! I was so amazed at their service that I haven't stopped talking about them. Go find out for yourself!

K. B.

Have used for years on all the Mercs I’ve had. Completely trustworthy, great customer service and competitively priced. A great choice for main dealership workshop skills at sensible cost.

D. H.

The very best in service, bar none. What started out as a search for someone to fix an airbag fault led me, naturally, to an approved BMW garage. After a most unhelpful experience, I started the search for an independent specialist and found Dack Motor Group. Blown away by their epicness. Leo, Myles and the team were friendly, helpful and kept me informed every step of the way. My car was fixed, had a free health check & valet within 48hrs. By far, the very best experience I've ever had and my new go-to place for everything BMW related. Thank you!

J. I.

I regularly use Dack. Great service, reasonably priced.

D. B.

This is by far the best garage around, the guys at Dack understand the urgency of getting your car back on the road and keep you updated about everything that they are doing. The customer service is second to none and this will be the only place I will call on, no mater what the problem is they will treat every customer with the same urgency and respect! Well done to the whole team.

S. B.

Always get a great service here, the team are super friendly and really transparent about the work being done to your vehicle. They are always happy to explain in more detail about work being done and never push extra work. Will always return here for servicing and MOT and any other issues.

g. b.

Sorry it took me so long to write this review. Miles and Shaun were amazing they MOT'd my car for me and were very fair about the repairs that needed doing even giving me a discount YAY! Working round the corner they were amazing at getting my car done and ready for when I finished and they weren't too busy for a chat! Plus they washed my car for me which was very kind especially as it had been snowing :D I would definitely recommend you (and I already have to my colleagues - I believe a couple of them have already been in to you). Thank you for making sure my Naia is drivable for another year!

K. C.

Excellent service and value. I'm sure there will be cheaper out there (not by much though!) but I'd be surprised if there was a better service. Regular contact from Sean who gave honest advice and helped me sort out the best option to get back on the road ASAP without costing a fortune - I didn't feel like I'd been left in the dark or taken for a ride. I'll be back again and would have no problems recommending.

P. D.

Exceptional service from Myles and the team. Very friendly and welcoming. I had the special offer £10 MOT. Not only did I get my MOT for £10, the car also received a courtesy wash and vac and, as I work just around the corner, Myles even dropped the car back to me! Above and beyond what I expected. Very happy customer :-)

L. K.

Exceptional service from Sean and the team. Had a service previously with fantastic customer service and now they've also managed to get my car back on the road the same day it was brought to them having broken down. Honest and personal service and will continue to use them, would recommend to anyone.

C. S.

Let's be frank, modern-day Land Rovers are extremely complicated machines, that cost a lot of money to put right when they go wrong. You need a mixture of both competent genuine mechanics and the right software rather than the standard/universal which diagnoses little and this kind of software is generally found only at Main Dealers. Unfortunately, the aforementioned charge a fortune just to look at the vehicle, let alone diagnose and repair. So what options are there? Not a lot frankly.....until I found Dack Coventry. This very professional operation not only has access to Dealer level software, they are able to diagnose and repair at a fraction of the cost of their Main Dealer neighbours a mile up the A45. A friendly, efficient and helpful operation, with fully transparent pricing, nothing hidden, and a pleasant bunch of people who clearly take pride in their workmanship. Plus they clean your vehicle free of charge as well! Will I be using them again? You bet!! A great experience, keep it up.

N. H.

Got recovered here by the RAC after my alternator went on my C Max. I was due to commence a long drive to Cornwall that afternoon but that had to wait until the next day. Dack repaired the vehicle by 11.30 am and I was on the road by lunchtime. I was very well looked after and they repaired the vehicle very quickly. You can't be too happy paying £350 all in for it this close to Christmas but that's just bad luck. Dack's customer service was spot on and I highly recommend them.

S. M.

They have got a new loyal customer. Really pleased with booking and their professional service and price. The best garage I have used in Coventry for sure. Recommend to everyone

G.

I spoke with Sean quite late in the week to book oil service and inspection on my BMW and he fitted me in on Saturday morning . If I ever buy a garage I am going to poach him from Dack, exceptional service and knowledge and nothing was too much trouble. A conscientious and polite guy.

S. P.

I got my car serviced from Dack Motor Group yesterday. Sean and team identified the issues immediately and fixed them in less than 2 hours. They were very friendly and kept me informed on the progress. Definitely recommended and I would visit them in future.

S. M.

After looking for days for a highly rated garage on the internet to sort out my car (AUDI A6 AVANT ) I stumbled onto this Dack motors group, and I'm very glad I did. The very pleasant and very knowledgeable front desk receptionist Amy and Helen , guided me through the work I was looking to do ( brake pads and discs all round) gave me a very competitive price including vat and labour * NOTE no hidden prices here !! And even sent text reminders of date time for booking, handy to have to get time off work during working day. Andy the owner is extremely pleasant to deal with and I know this sounds cliche but him and his staff go out of their way to make sure you are aware of everything that is goin to happen so again no nasty last minute surprises. They even go out of their way to do minor alterations if you ask...ie unblock a windscreen water jet ..and yet no "extra charges " . My car is only 5 yrs old yet I have now issues with getting ALL MY services done with DACK MOTOR GROUP COVENTRY and more importantly I have absolutely NO ISSUES IN RECOMMENDING THIS GARAGE to everyone that's willing to listen. Thanks for reading sorry for the long winded review by the way.

s. m.

Brilliant customer service by all the crew! Sean Orchard is the man!They are always helpful in any situation, by far the best garage in Coventry. They will always do there up most to keep you happy, free coffee and tea too!. Keep it up guys.

T. M.

Always great friendly sevice from Sean Orchard have done a few bits on my mk4 R32. Replacement of oem shocks n springs. Car always looked after and competitive pricing compared to dealer costs. Highly recommended

j. m.

Great people very friendly and super helpful. Did an MOT for me this time but will be my garage of choice from now on.

M. G.

Great service. Good communication. Honest. Good price for the work done and car came back cleaned - most surprised! Decent waiting area with coffee machine. Will use again.

m. h.

First time I have used them to service the car, a lot cheaper than a main dealer, but with all the benefits

L. M.

I would recommend them to anyone great service ! As a lady who doesn't know much about cars I felt well informed and taken care of. Nice friendly clean place good prices too. That's the place I will stick too for sure. Oh, and you get a free coffee too lol :)

K. W.

Had a new alternator fitted at Coventry, price was almost 50% cheaper than main dealer. 1st class service, well worth the good reviews, will use Dack again.

J.

Car booked in for MOT l was running slightly late due to heavy traffic road works but Dack waited for me. I was greeted pleasantly by Shirley who took my keys for the MOT. Whilst waiting l was asked if l would like a tea or coffee. Overall good experience at Dack.

B. O.

I Have used Autonection for MOTs, repairs and now service and have always done a good job to the highest quality . I Always recommend them to friends and family.

J. B.

Great garage very pleasant and helpful Done a great job and supportive throughout Thank you Jenny Brown

J. B.

Dack undertook a repair on the boot of my Freelander 2. They did so on short notice and provided an excellent service. That service was delivered below not only the estimated costs of a competitor, but below their own estimate.

D. N.

Very professional garage and Amie Jenkins was especially polite and helpful. Recommended.

S. P.

Been looking for a decent garage for a while in the Coventry area. Friendly staff, very good prices and they cleaned my car before returning. I would highly recommend this garage

J. H.

A remarkable experience. Rare these days to feel that a garage is on your side. Friendly helpful staff kept me fully informed throughout the first class, reasonably priced, and competent service. I will return.

H. A.

Always use these guys for my MOT, service is second to none, extremely punctual when picking up and dropping off my car, would highly recommend!!

M. R.

Dack Motor Group have looked after my BMW for a while. I am delighted by their service, it is always friendly, professional and great value. I needed a part for another vehicle and even though Dack didn't have it in stock Chloe located it for me locally. Highly recommended.

D. P.

Great service and no issues with the work carried out. I will definitely use Dack again.

I. D.

Very reliable. Service is decent value and the Covid secure measures are really good.

P. H.

Booked a service, MOT and Aircon check. After a failed MOT for wipers and brake fluid the repairs and services were carried out and the Aircon working again. Recepionistvwas ver efficient and knowledgeable and kept me fully informed on progress throughout the day. The total bill was very fair for the work carried out and I will certainly return for any future services and repairs. Very professional company.

I. J.

Very satisfied with my MOT check I recommend this company services

D. L.

Great service, saved me over £200! The team are really nice and friendly, no sucking of teeth and there are no problems without solutions. Thank you very much :)

R. P.

I am a girly-girl when it comes to cars. I wouldn't know a cam-staft from a drive-belt. However, I am not one that can be easily fooled. What Sean and his team did was show me in a video, sent to my email address what was actually wrong with my car. When you can see that Part A was attached to Part B and is no longer, you know that it needs fixing. Many thanks to Sean and his team for giving me peace of mind with the "health check" and servive they did on my little-farty-car.

M. F.

Amazing service, very helpful staff and reasonably priced! Got my car back clean and tidy! Thanks so much

B. N.

Brilliant service. Couldn't ask for anything better. Now I know about them I won't take my BMW anywhere else. Cheers Sean for your service!!

W. D.

Great Garage, well priced and very helpfull

L. S.

Fantastic service from Myles, he was very friendly and was able to book me in right away for my air conditioning service on my car, will definitely return for any issues with my car. Thank you Myles

V. N.

It is a good garage, good prices for labor and if you are not happy with them recommended parts, you can come with your parts. you need to pay attention of number of labor hours.

C. M.

Did my MoT very quickly, there's some refreshments in the fridge and a TV so waiting isn't too bad. The place could be spruced up a bit but overall it's good.

D. C.

First time using Dack Motor Group, found their service provision excellent, good communication and competitively priced.

R. B.

excellent job yet again :) was booked for an MOT but broke down day before. Was no issue repaired clutch problem and did MOT very next day. Shirley and Aime are fantastic and took care of everything.

J.

Always a great service at a good cost. Get the job done every time. Would always reccomend !

K. H.

Good value, good service.. Why I keep going back!

B. B.

Always great service

S.

Car Service is good Reception is appalling Calls must go to a 3rd party and no one ever returns your call

L. L.

Very professional and reasonable price. Very modern set up and COVID safe

c. t.

Helpful, friendly, trustworthy and deffo be back!

E. M.

Excellent service! I would highly recommend dack motor group. Efficient and friendly, thanks guys!

D. S.

Very good service and nice staff. Well done Dack Motors

F. P.

Communication is sometimes lacking, but professional knowledgeable staff and decent prices.

K. S.

Very helpful, good service and the video sent was fantastic. 10 out of 10 and a big thank you to Sean.

J. P.

Friendly, courteous service , totally professional and good value for money. The only garage / service centre I will use from now. I can highly recommend them.

P. W.

Fantastic service and genuinely helpful thanks for your help

S. M.

Great communication, reasonable prices and staff are very friendly. Will be returning.

P. M.

Excellent service levels, you never feel like you have been over charged

K. S.

MOT - very pleasant staff and efficient

H. S.

Done the job. Provide all key information. Good service and value

k. c.

great prices,nice friendly staff will use again.

D. E.

Very quick mot very friendly staff and good price

E. D.

Very helpful and professional. Thank you

D. H.

Cars In safe friendly hands

K. I.

I liked very much. Very good place.

s. b.

Best garage ever. Great customer service. Great value - can’t recommend this company enough as they really go all out to make sure everything is ok

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