Reviews of Marshall Maidstone Audi. (Auto Repair Shop) in Maidstone (Kent).

Marshall Maidstone Audi

621 Reviews

297 Comments

Auto repair shop

Audi dealer

Chatham Rd, Maidstone ME14 3AA, United Kingdom

Description

Information of Marshall Maidstone Audi, Auto repair shop in Maidstone (Kent)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Marshall Maidstone Audi

Popular times

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Reviews of Marshall Maidstone Audi

A. B.

Car went in for first service, we arranged to drop it off the night before as was more convenient for us and collected it the next afternoon. Service was great, car was valeted beautifully on collection. The staff are always attentive without being intrusive and we took the opportunity to look at new cars. Rude not too!!

P. N.

My car went in for a service today and the customer service was outstanding. Jess Curry was extremely helpful and made the whole process seamless and smooth. She even helped when I asked about a new car they had in the showroom. I will be back. Paul N

i. l.

Excellent customer service from Nick Sandhu - he was very informative and helpful, and wasn't pushy in the slightest. I felt that he went over and above to answer all of the questions that I had and to make sure that I felt comfortable with any decision that I made. I will recommend Nick to anyone who is looking to purchase an Audi.

i. e.

I have had the pleasure of dealing with Marissa the Business Development Manager. She has gone over and above to assist us with our enquiry. Its a shame Marissa was not there a few months ago.

C. E.

Picked up lovely new Audi A4 estate s line, was a quality car to drive. Great service from sales rep.

S. P.

Loved the time spent at Audi, my sales rep was quite quick to respond and very straight forward about what needs to be done. I do hope the experience stays this way as I have had a fair share of dealership changing what was said in the terms halfway through the contract period

J.

Great dealership me and my friend went in to take some pictures and ended up getting offered drinks, highly suggest this places!!

M. H.

I made an initial enquiry which was handled politely and efficiently . I chose a different brand in the end though I have to say Audi certainly catered for my needs.

O. J.

I have purchased several cars from Matthew Crotty and so have my parents, he is a brilliant, personable, genuine and honest person. I will only deal with him and highly recommend him.

P. L.

I bought A6 recently from them. I would like to officially appreciate the service provided by the professional agent Mohammed Miah. Also I greatly appreciate the manager Robbie Wilson. I highly recommend them.

D. M.

This was almost a very different review following 4 failed attempts with different teams and people to resolve my issues at this branch this week. However a chance visit in person today and excellent service from Ben Lempriere has saved the day. Thank you Ben! You have restored my faith and future custom with your branch due to your very helpful, swift and sensible support which has resolved the problem. Thanks also to your friendly colleague alongside who provided chat and coffee.

d. l.

Sam axhija is a top sales man's. He has looked after me for many years and I will only deal with him when buying my audi's from there.

D. C.

I picked up a new 20 plate Q2 black edition today. Nick the salesman was amazing, he went above and beyond, Definitely recommend and now wont go anywhere else.

L. R.

My first experience with Audi today. Great service from Matthew Richardson throughout & helped me with a few questions I had. Will go back for future work

J. C. (. A. G.

Good dealership, responds quickly to enquiries , efficient and friendly service

T. H.

Good service by Alex and Nick in sales

R. S.

Great pre-sales process, with considered focus on aligning features and benefits to the customers needs. After-sales support from senior management is exceptional, and they are thoughtful of their follow-up to customer concerns. All in all definitely recommended.

R. T.

Excellent service - not pushy, always offered a drink, always engaged with customers, great laugh, understood my requirement for a quick transaction, assisted setting the sound system & phone connectivity. EXTREMLY happy with the car!!

L. F.

I Just want to say a massive thankyou to Harry Fuller, I have been absolutely thrilled with the service I have received whilst making the purchase of my A1. Purchasing a vehicle in the current situation and at distance was always going to be a nerve wrecking time for me but Harry simply put me at ease and kept me fully updated every step of the way! Would honestly not hesitate to make another purchase in the future. Thank you so much, literally 5* service, nothing was ever too much trouble. All the best Harry and thank you for making my first experience with Maidstone Audi an absolute pleasure!

A. G.

I bought an ex demo Audi Q3 from the Maidstone dealership. My 1st impression of the dealership when I walked in was, WOW.....this looks very expensive, however I was met by a salesman Damon Richardson who quickly put me at my ease, he was very polite and not at all pushy. He listened to all my requirements and quickly located the car I was interested in and allowed me to take a test drive of the Q3 which I found via the motor line website. After answering all my questions about the Q3 we negotiated a part exchange deal which was amicable for both parties. The whole process from test drive to delivery of my Q3 was painless, and I was in my Q3 within 3 days. I had a minor problem within 6 weeks of ownership which was swiftly taken care of by the dealership. I am very happy with my new purchase and would recommend this dealership without reservation.

M. C.

Excellent Audi dealership, very pleasant staff and excellent selection of stock on display both inside and outside of showroom.

V. D.

I changed my car from my A3 to Q2. I have used Audi maidstone in the past. Nice atmosphere and on this occasion social distancing guideline maintained throughout. From start to finish Matthew Crotty - salesman was patient and not pushy like most sales rep. He answered all my questions and explained things in detail ( car tech stuff usually overwhelms me and goes over my head) but on this occasion I understood 😀. I thoroughly love my New Q2. Overall, professional and excellent car dealership - I would definitely recommend!!

J. S. G. w. a. M.

Its alright but it can be a challenge to use warranty cover. The inspection asked for thousands of pounds worth of repairs even though the repairs were already completed in the beginning of the year

S.

From start to finish all staff that I met at Motorline Maidstone Audi were welcoming, professional and friendly. The atmosphere was chilled and relaxed....all whilst following Social distancing guidelines. My courtesy car was ready for me, paperwork sorted quickly and efficiently. All work completed as planned. A big thankyou to Ben Lempriere - he dealt with my appointment. I didnt feel rushed, everything was explained to me in a way I understood ( I am not a car techno by any means). I had previously had a VERY bad experience at a different Audi dealership - I feel, thanks to Ben and his Colleagues, I am on the way to having my faith in Audi restored 🙂

T. B.

Couldn't be happier. Every member of staff was very polite & helpful. They also knew exactly what they were doing, no going round countless colleagues to get an answer. Sam was the gentleman dealing with my purchase. He was very professional, polite and nothing was to much trouble. Unlike other car dealerships you always felt you were getting what you wanted & not being pressurised into take options you did not want. This is the third car I've financed through Audi Maidstone & I've never had any kind of problem. I would so like to say thanks again Sam, your patience was admirable.

D. A.

Great customer service. Ben was extremely polite, helpful and accommodating from the moment I arrived. Was there for over five hours but staff regularly checked I was okay and that I didn't need anything. Unlimited tea, coffee and drinks whilst waiting and the working environment upstairs was ideal. Repair work was excellent and car was spotless when returned. Faultless service.

J. B.

Good to know the great and looking after my car

C. M.

Car left for oil change servicing. Loan car supplied. Everything handled efficiently and would use them again for future work. Location somewhat awkward, and easy to miss at a first visit.

K. H.

Excellent service again from Audi in Maidstone. Got a great deal for the car. Andre was my main contact and he was helpful and very professional throughout. When he wasn't there one of the days, Tom stepped in and upheld the excellent service I received. Would recommend the dealership to friends and I will be back again the next time I need a new car!

a. c.

Excellent service from the team - no pressurised selling, took as long as we wanted to. Highly recommend, particularly Faisal and Andy. Very happy with our new Audi - thank you!

P. M.

After a bit oh haggling i managed to get a reasonable price to service my RS3. Ben who looked after me was very helpful and attentive. Waited for my car while it was done in a very comfortable and quiet lounge area with tea and coffee on tap. Car all done , washed and cleaned. Good service all round. Same they got my name wrong on the follow up email!

M. J.

A credit to Matthew Richardson, he provided me with and excellent service. I am very impressed with speed at which my request was executed - what a star. I recently purchased an Audi and which was serviced by Maidstone Audi, however I needed a service book stamped, to keep a manual record of history. Matthew got my service booked stamped and the whole process took place using emails and post (as I am not local to Kent). Well done Matthew

K. P.

My car was collected and dropped back to me within the specified times by a very nice man. Ben was in contact with me throughout my cars service and MOT explaining everything that he had done and advising me of relevant information that I need to know, in a non technical way that I could understand, including sending me a video showing me what he was talking about. All in all the service I received was great.

S. B.

Met with Mo Miah to look at buying a new car, he was very helpful and friendly. Good facilities, very clean and easy to find.

G. F.

I would like to say what outstanding service I have received from the whole team at Maidstone Audi but especially from Harry Fuller who throughout the experience has made this truly amazing! I would also recommend anyone to come and purchase their next car from the team at Maidstone.

L. K.

First time new customer to Audi Maidstone & I have to say how really pleased I am with the whole team, right from the initial collection from my home, right through to the contact updates and the payment collection, (I am certain I owe you something as you set up a service plan, yet I still need to give you the DD details). I was very impressed with the vehicle clean and also with the car handling. It really does feel as if you have tweaked ao many things as to make it feel and handle so much better. Braking feels so much more positive and stronger after the brake fluid was changed. All in all so very pleased that I will be staying with you as long as the service plan is effective. Please ensure that you pass on my thanks to all your team from the meet & greet team to your first class mechanics. Compared to my previous Audi agent you are simply in another league, (Premier, I'd say). Yours sincerely Mr Lee Kerry

G. J.

Excellant friendly and really helpful staff

N. S.

Excellent experience. Some problem issues fixed free of charge in addition the my reason for my visit (new tyre). Many thanks to Ben for being so helpful. The customer lounge is comfortable, clean & quiet with a wide choice of teas so I could easily study whilst I waited.

J. S.

Order process was made very simple by Michael Crotty (sales exec), he kept me up to date throughout the 2 month wait for the car. On the day it arrived from at the dealers Michael contacted me to make arrangements for me to go down and prep the car myself prior to collection which I was extremely grateful for. Collection process and the part exchange process was made very simple and efficient by Michael and would 100% recommend him for any new Audi purchase.

m. h.

Great customer service, very knowledgable and friendly

L. C.

I brought my audi q5 from audi bexley and it was due a service and recall on some parts the treatment was terrible from the service department and even wanted me to pay for a hire car (so they have just lost a customer) so I decided to use maidstone spoke to a lady called jess curry and she was extremely helpful all the way with updates and the service from start to finish was excellent the bits was all done and was given a car straight away with no hassle with this I set up a service plan and had my car service same time and definitely be going back for next service and asking for jess curry In service department maidstone

H. S. B.

Excellent customer service is the reason why I am a returning customer. Many thanks in particular to Matt Richardson for his excellent communication and interpersonal skills. I cannot fault the quality of the work done to my car and I certainly agree that my expectations were exceeding following the last service/visit. Thank you!

K. H.

I purchased a Q2 from AUDI Maidstone and was looked after by Selim Axhija who went out of his way to take care of me and answer all my questions. Hopefully when it is time to change my car he will still be there and will look after me again. A big thank you.

D. D.

Fantastic place to visit! Customer Service is Brilliant. Took my used Audi ( bought from another garage ) to the old Aylesford Garage and have never had any problems. All the staff always go above an beyond. Cant do enough!! Decided to buy my new car from Maidstone Audi due to how great the customer service is, fantastic service all the way through. These people know how to look after their customers, nothing is ever too much trouble. Always come out extremely happy!

R. H.

I would like to thank the team at Audi Maidstone for their excellent service. First served on Friday morning as I was only passing through. The staff was extremely friendly and professional. Although my issue could not be dealt with completely that morning all possible efforts were made to ensure I could continue on my way!

S. C.

Amazing Service everything I have been - The whole team are really welcoming and go over and above at every opportunity! Huge thank you to Matt and Ryan in servicing ( both should get a pay rise for their outstanding customer service both are a real asset to Maidstone Audi ) also big thanks to Lee the technician the videos sent were great not to forget Kevin in parts! I genuinely would give more stars if it was possible! Thanks again guys for everything!

G. D.

Excellent service buying a new car - Malo and Ian could not have been more helpful and friendly, no pressure and enormous patience while I chose the right car for me. All questions answered knowledgeably and efficiently, communication of progress was perfect and the handover was quick, smooth and good fun. Thoroughly recommend a visit to the team at Maidstone Audi.

i. w.

Only used the parts department a couple of times and they've sorted me out.. going to go there a few times more before I try my luck on a discount! 🤣

F. S.

Excellent service. The team collected, returned my car and carried out a fully service and MOT. Matt, my contact, went out of his way to inform, help and advise me regarding my car. The team were on time, efficient and very helpful. I would highly recommend Maidstone Audi based on my experience.

S. M.

Nice people and nice cars, very nice inside showroom...however the staff are a little lax and you need to poke them to get stuff done. They are not as prepared as they make out. This may be a one off but be warned! Nice place tho. Be wary where this place is as its literally just off a roundabout off of a motorway and I nearly missed it!

J. F.

Despite us turning up on a whim and them being in a middle of a promotional event they made every effort to accommodate us and help us out.

T. P.

edit: I have updated my review from 1 star to 3. The initial level of service was a 1 star. The remedy to all my issues were 5 star service - but really it should have been that way in the first place so I think 3 stars are fair. Thanks for sorting it out in the end. original: Very bad experience. Work I was told would take one day took from Saturday morning until the following Thursday! and then with a new issue. I had my car in for a service and also to fix a couple of issues. The car went in on Saturday for its appointment. No one bothered to call me. I had to call them on Monday to get an update and finally got a quote through near the end of the day. I confirmed some work and was told it would be done next day (Tuesday). End of Tuesday comes and I get a call to say there was an issue with the parts and it will now be the next day (Wednesday) End of Wednesday comes and I'm told the part only just arrived and so the work wont be complete until tomorrow (Thursday) Mid day on Thursday I get a call finally to say its done. After collecting my car I realised they had created a new issue with the door handle so had to take it back and wait about half an hour for them to resolve it. I finally have it back - not much off a week after I took it in. In all that time they haven't bothered to even give it a hover and clean (as promised on their website).... What exactly is it I'm paying a premium for going to Audi? Not speed, not service. Save money, and time and probably get a better service and go anywhere else. It turned out there was extra issues with oil being over filled and the doors not closing nicely.

r. s.

Hi , I found the experience very good, although I did have to wait around for a while but that gave me the chance to have a look at the new vehicles . Young Ryan was extremely helpful with explaining some of the electrics in the car. Thanks for the service I received .. R C Stevens.. PS. Can you give me a price for replacing the discs and pads please??.

S. K.

Its 5 stars for Elliot Crosby who turned around the sale with little pressure and provided information when needed. Disappointing with his "Branch Manager" who did the Customer Needs part. After a warm welcome he went through various options for alloy wheel cover, gap insurance etc. When I didn't take him up on these he lost interest and didn't even bother returning. Sounds like I'm a bit of a snowflake (I'm really not) but you would expect a bit better. Note that I purchased a VW that cost about 1/4 of the price of our Q5 and the Branch Manager came out, had a friendly chat, thanked me for the business and escorted me to the new car. Don't let this put you off though - it's a great place to buy a car from !

K. W.

Very pleased with the outcome of my visit on Saturday 23rd June where I purchased a Used Audi A1. Sam, salesman at Audi shared all his knowledge on the Audi which made my decision an easy but successful decision. Picked the car up Tuesday 26th so very quick turn around and I can say I’m very happy with the purchase! Thanks again Sam!

5. m.

Excellent service from start to finish. Tom, who we dealt with from start to finish, I cannot recommend highly enough for your next car purchase. Informative and knowledgeable and goes that extra mile to ensure your requirements are met plus keeps you updated regularly during the entire process. Not much more you can ask for.

w.

Best experience ever buying a car. The salesman, Mohammed, was fantastic. Polite, friendly and explained everything. There was never any pressure to make a decision. All the staff at Audi Maidstone were friendly and the service was second to none. I change my car every 3 years and I will always be going back to these guys. I've waited 30 years to get an Audi and they made it a fantastic experience. Thank you Mo and everyone at Inchcape Audi Maidstone.

D. B.

Great experience with Audi Sam A (the gentleman)he was amazing if we could we will give him a ten stars,very professional,very friendly also very up to date with all details. He did make us feel very important and very look after . In regards car no words amazing so far

P. W.

What would you expect from Audi, I was looked after by Rob from the outset and was pleased with the way my order was processed from start to collection. Audi use a great on line tool to let you see where you car is, this keeps you involved and updated so they do not need to be bothered with your questions. I'll drive the extra distance to deal with them as the one closer to me, was not as good.

W. S.

We test drove a couple of cars with Ben Warner at the weekend. Ben was a really nice guy and made us feel at ease. We felt we could ask him anything even if it seemed like a silly question.

C. M.

staff friendly . But pushy in what they want to do my car. when i requested when booked that i am in a rush and only wanted ecd recall update done i was told about 40 minutes to do job . i was then called a few days later and had to repetedly say that i did not want health check or cleaning of my car as i need to be as quick as posible as i had appointment and work . upon ariving at maidstone adui ,even though the was a note on paperwork i still had to explain again i was in a rush , and yet i was there almost 2 hours and they still did the health check and hoovered car . which in turn left me missing a very urgent appointment and also late getting to my work , which my boss was not happy with me . i lost pay because of the fact the audi staff did not do as was requested by the customer.

R. B.

Very impressed with the service. My vehicle was so clean and felt different to drive that at one stage I thought i had collected the wrong car. Well Done will definitely recommend and use you again.

C. D.

Because I was satisfied with the customer service from Sam (used car sales) when I purchased my Q3 I decided to also return for the 1st service and MOT The reception desk girls were tied up in telephone calls but made eye contact with and smiled to acknowledge me and not ignore me standing there waiting which I appriciated. I was asked to take a seat and that Ben would be looking after me for the duration. Ben was with me introducing himself within minutes and looked very smart. He explained what was going to happen over the next 3 approx hours . After a walk around the car and key hand over I was offered free drinks and he also showed me a quieter chill out zone as I had telephone calls to make . Unfortunately there was a delay with the DVLA. It was explained fully to me why there was a hold up and many apologies for being kept waiting which was also appriciated. Unfortunately I was then kept waiting for a further 2 hours making my stay 5 hours. Ben came to me a number of times to say sorry for the further delays. It seemed to be issues on the front court were apparent of which had been reported to a senior member of the branch. After four hours was informed by Ben that he had asked a member of the newly instated cleansing team company to complete the courtesy car wash and interior hoover so that I could continue on my merry way with what was left of the afternoon . Ben then discovered they had not cleaned the car which then took me into my 5 hour delay. This was annoying for me as I had a good forty minute drive home ahead of me. Ben handed the keys back full of apologies and informed the manager of the cleaning company was in the branch investigating what went wrong. Oh dear ! On the whole I give Ben 100% great customer service. I couldn't fault his manner and professional attitude. Things happen of which we have no control ! Sadly the car cleaners added insult to injury and in my view Audi would be better of having their own car washerso kept in house . I say this because all of the Audi staff were very nice and clearly proud of there customer service standards, but not so with the contracted cleaners. I'm sure the situation won't happen again and I will return to this garage showroom for next year's MOT and service purely on the basis of Ben and his genuinely nice attitude. Would of been 5 stars but sadly the missing star is purely down to the cleaning team.

a. 8.

Amazing customer service from Brian Lajwii at Maidstone Audi. This is the second time I have dealt with Mr Lajwii. He replies back to all my questions very quickly even on his day off. I have to say this is the best service I have ever had from any car dealer that I have ever dealt with. Will be using Maidstone Audi again in the future well worth the journey from Southend

S. B.

I was disappointed as I was promised a driver to and from work whilst my car was serviced. I arrived at 8.30am as required and was told that there were no drivers as they were all out. This is a big problem at this site which is located on a motorway junction with no method of walking off site to find public transport. I was informed that a taxi could be arranged and paid for one way but I would have to organise the return journey.

S. O.

They are very well organised with the cleaning, distancing and wearing masks. Very polite and efficient making timed appointments to drop of and then collect. Well done

N. C.

Ordered an accessory over the phone which was ordered and contacted me on the day expected that it was ready for collection

J. K.

Today we picked up a brand new gorgeous black 20 plate A4 saloon 35 TDI TECHNIC S-TRNC. The salesman, Yohannes Y, provided us with such a quality of customer service that we had no doubt that we came to the right place to purchase our first new car. It was the first time we purchased a car with peace of mind and confidence when purchasing a car. We experienced no frustration from beginning to end. Thanks again, Jatinder

P. D.

An excellent service from start to finish, from the receptionist to the Business Manager. Darren Rostron was the sales person I dealt with, who was very professional, friendly and he answered all questions with knowledge and enthusiasm. I had a great experience dealing with Audi Inchcape at Maidstone and would not hesitate to recommend.

l. d.

Good communication and service from Samantha at Audi Maidstone. very pleased to have dealt with her for our purchase of a new A3. a great experience might be back for another new Audi as a result of dealing with Samantha as better than other dealers we have recently spoken with for new cars sales.

B. H.

Andre and the Sales Team at Maidstone Audi were fantastic in helping my wife and I organise two new car purchases last week. Can't rate Andre highly enough. He is honest, he listens, he is patient, when the kids were restless he was completely understanding and constantly offered them drinks and biscuits (always a winner!) He really knows his products (both vehicles and finance) and is genuinely great with finding you a solution and being helpful/responsive. He never hard sells or is pushy - he is a top class modern, solution salesman who will find you the right car for your needs. Fully recommended and we wish Andre and the team there every success for the future.

J.

Reason for visit: Gearbox Service. Originally made a complaint on here and was rectified by Audi within 24 hours asking me to contact a manager via email based in the Maidstone branch. Manager was quick responding and got me booked in which was great. Took my car there this morning for a gearbox service (2010 Audi A6 2.0d S Line). I got given a 16 plate A6 Avant S Line 190bhp done 900 miles which was very nice to have for 4/5 hours whilst my car was being done. Service guy was very helpful and got me in and out in good time. Collection was just as good considering it was very busy, polite staff and welcomed as I walked in with a coffee 10/10 main dealer service. Only gripe I have is it was meant to be cleaned and it came back with alot of missed patches like the bumpers and half the roof wernt touched and on a dark grey car it stands out. Minor little thing but its annoying. Other than that the service and treatment was excellent from staff, just the cleaning part was a tad annoying. I would go back there for servicing, would pass on the clean and vac.

M. U.

My best ever experience at a car dealership. I can honestly say, in the run up to buying my car I spent a lot of time visiting car dealerships and to be honest have had some embarrassingly bad experiences with all of the major premium brands, including other Audi dealerships. Maidstone thankfully made up for this by providing great service, excellent product knowledge and a great team. Brian Hadlow was excellent and went out of his way to make sure I was comfortable and had all the information I needed. Nothing was too much and I am pleased to say that Brian and Maidstone Audi brought the pleasure back to buying a car. My only criticism is that it takes literally minutes for someone to answer the phone whenever I call. This needs some work but other than that minor criticism, excellent all round.

S. W.

Superb service, through and through. Even when visiting for a health check, Kieran who sold me my TT came over and chatted about the car and the new models about to be launched. Great guy, then Lisa in service was quite spectacular, kind, helpful and gave such fantastic customer service that I'd come back ever week !! Thanks Audi people you are legends.

V. “. M.

I required a couple of parts for my Audi, sent an email to the Canterbury Audi. Had the message from Audi to say it had been forwarded to the correct department, no reply at all after that. Not the first time this has happened either. Sent the email to Maidstone Audi instead, straight away the parts department were on to it. Costed up and ordered. Many thanks to Kevin.

N. W.

Excellent front of house as always and great hospitality but any service/repair/work at Maidstone Audi takes SOOOOO long!!! Time management and management of customer expectations is a big issues that needs addressing.

G. L.

I went there to get a specific part for my audi A3. Chris has got excellent customer service skills. He went extra miles to make sure i get the item i was looking for. Very Happy. 👍👍

S. F.

Wonderful service .Ben in the Service department was superb a credit to the company. The feeling of people going that extra mile to offer the best experience felt the norm. Keep up the great customer service.

M. M.

Just drop someone off ..staff all looked fed-up.

R. W.

Thank you to Kieran (part of sales team) for getting in contact with me . Iam happy you have acknowledged my frustration and I appreciate your kind gesture . On the positive side of Audi Maidstone out of all the dealers I contacted they made the most effort to stay in touch with me to ensure they found me the exact car I was looking for (SQ7) and "I add" at the best price . There was an excellent range of cars to test drive and I was given all the time I required to get to know the car and Kieran was extremely knowledgeable about the product . The buying process was actually really enjoyable , as it should be . Based on my conversation with Kieran today Iam confident that any other issues I might have will be rectified with satisfaction . The SQ7 by the way is amazing .

H. M.

Recently bought a new A3 which I am over the moon with. Sales Executive Rob Wilson was a super star he was very friendly and competent and everything ran smoothly. Even received VIP treatment when my car was ready to collect and a very thorough explanation of all controls. This is my second Audi and would recommend them to all friends and family. Mr Vance Gee

J. &. C. B.

Fantastic, helpful staff - Nick Sandhu was a pleasure to deal with and very helpful and patient. Picked up our new car yesterday and couldn't be happier with it. Would recommend anyone looking for a new car to visit Maidsone Audi.

R. C.

First time buying car from main dealer and what a delightful experience we had. Tom made the deal very easy and straight forward would definitely recommend to anyone who thinking of buying an Audi.

R. C.

Recently visited to have my car MOT'd and brake fluid change. Staff were very helpful and caring whilst waiting for this work to be done. Hot and cold drinks were freely available in comfortable surroundings. The car also had a free health check, but with rectification work still outstanding on the emissions pollution and my living 40 miles away (round trip) it's a pity this could not have been done on this visit.

E. B. B.

Maidstone Audi have great customer service. My experience was brilliant my dealer Sam Axhija he brought my car to me because I was unable to make it. Fantastic service would fully recommended.

D. D.

Fantastic place to visit! Customer Service is Brilliant. Took my used Audi ( bought from another garage ) to the old Aylesford Garage and …

A. P.

Excellent customer service as usual. Kept fully updated whilst waiting for my recent service by Ben Lempriere. Thank you.

S. W.

After an instance of poor customer service some time ago, the team went to lengths to make sure issues were resolved. Repair and service centre do a good job, and my last service was swift and problem free.

G. M.

I'm really pleased with the help from Michael in getting me my perfect car. I would recommend an Audi A1 to anybody and would like to thank Micheal for getting me the perfect car and a fantastic.

m. g.

Bought a brand new Audi S3 through Tom Jury and he was brilliant from initial purchase to collection. Tom made sure that I understood everything through the process and upon collection gave great attention to detail in handing over the car and making sure I understood all of the systems on it. He even gave me a wad of high street vouchers as thanks for my business! If you think about ordering a car from Maidstone Audi talk to Tom Jury.

K. S.

I have to say this garage has been first class in all aspects until we came to change the car and upgrade. I had a service recently where I asked the service person to ask a member of the sales team to check it over and give me a p/ex guide against a new A6 After sitting there for 3 hours I found out that they had been in a meeting for a long time and the service team chap would get them to look at the video they had taken for the service and get someone to call me. I'm still waiting for that call. I then called back and spoke to Tom, he said he would look at the video and call me back after our holidays. I called Audi again after a week of being home and Tom said he would pass our details to the person who's job was to deal with people like us who are upgrading. I am still waiting for this call. We have just purchased a 6 month old Volvo XC60

R. C.

Ben was so helpful! Really informative and really went the extra mile. Cannot thank him enough for restoring my faith in Audi after having a bad experience at a franchise branch. I’ll be making sure I go back to the Maidstone branch every time now! Thanks Ben

B. R.

I was booked in for an oil test and service, dealt with by a member of staff called ben from servicing. Was very helpful and couldn't offer enough! Kept me updated with all what was going on. I went with my partner and over all by all staff we was treated well and made to feel welcome.

J. R.

Just bought an Audi S3 from Maidstone, Inchcape Audi. And what a pleasant experience it was. The salesman (Reppal Vadhwana) was very professional and explained everything throughoully without making me feel pressured into buying the car. His friendly manner and knowledge was impeccable. The car itself has exceeded my expectations. I always thought it was a bit daunting walking into a dealership as the thought of being pressured of purchasing was their high priority. This was far from my experience. Because of the treatment received by Reppal I feel more confident in going into dealerships and purchasing directly from them. Happy Customer, Jag

S. m.

Had a great experience buying my first Audl at inchcape audi Maidstone. From reception to sales staff their attitude was excellent and i got great communication from michael crotty in new car sales. All round a great dealership which could only be improved by better parking facilities at the site.

P. H.

Very happy with my service of my A4 helped and coordinated by Ben. I was kept informed throughout including extra work needed - I particularly liked receiving the video from the machanic showing me the issues. Happy with the outcome and the car is working beautiful.

T. A. H.

I had a completely different experience at Maidstone Audi compared to the previous review. Their new dealership is not only state of the art & modern, but I found the staff to be very accomodating & welcoming as soon as I walked through the door. I found the sales process very smooth & efficient & am extremely happy with my new A5. Im looking forward to visiting them when my service comes up so I will have the opportunity to enjoy the comfortable surroundings & the warm welcome that I recieved when I first visited.

C. w.

This is a first class dealership with really good staff. My car is in safe hands and I know that I am being well looked after. Particular compliments to Matt and Emily in the service department.

A.

I had a DPF filter issue with my vehicle - a 5 year old A6 2.7, it was stuck in limp mode, and needed to be fixed fast. Having already taken the car into a local specialist, who failed to get the filter to 'regenerate' after several hours labour with diagnostics and road tests, I was worried about a huge bill from a main dealer. The staff at Maidstone Audi were helpful and accommodating and politely tolerant of my grumpy mood too! A service technician spoke directly with me and laid out exactly what they would do to remedy the fault. After a fixed £60 fee for diagnosis (which can often get an issue sorted anyway) and a replacement sensor the filter was regenerated and the car 100% again. I should add the specialist had advised a new DPF unit at £1500 plus and Maidstone Audi sorted it in double quick time for a little over £200! All the staff I spoke with were very professional but particularly Matt who went the extra mile for me.

T. M.

A really excellent experience dealing with Audi Maidstone and in particular Malo. he was extremely knowledgeable, friendly and absolutely no pressure on us. Many thanks for helping us and for the prompt follow ups etc.

B. K.

Fantastic customer service from everybody at Maidstone Audi. Had a pleasure of meeting Sam Axhija, he was very helpful, friendly and answered any queries we had . Would highly recommend this place to anyone who's looking to buy a car!!!

G. C.

My wife’s new A1 arrived this morning, thanks for the excellent service.

B. D.

I recently purchased an S7 from Audi Maidstone and I cannot thank Andre enough for the outstanding service and customer care I received. I have subsequently recommended friends to Andre as I know they will receive a first class service.

C. K.

I was treated like a queen and hats off to Julian Sweeney who knew all the answers to my questions. I always feel at home at AUDI MAIDSTONE. Keep up the good work I know you are busy but the results are great. I will keep coming for more cars

R. B.

Great customer service, would highly recommend this branch. Jonathan Dring was most helpful as always and is an asset to Maidstone Audi. Jonathan always takes great care of my TTrs and I wouldn't take it anywhere else. Thanks, Jason

s. h.

The service I received at Maidstone Audi was excellent; Elliott Crosby in particular, the member of staff who dealt with my purchase, was exemplary in his conduct and helpful and understanding throughout.

S. L.

Always provide great service, had great experience when buying my first brand new car (AUDI A1) and recent had servicing, couldn't fault them. Staff are very polite and welcoming,

J. S.

As a first time buyer of an Audi I found Inchcape Maidstone excellent,the large showroom and friendly staff (Kieran) made for a very calm environment. Having spent Time researching my chosen car and the competition I found Inchcape Maidstone 2016 prices superb. During my one week wait for delivery I received two curtious phone calls to keep up to date. On collection I was made to feel like I was Audis only customer. Good old fashioned service I think this is called......thank you.

D. T.

New owner for Audi Maidstone was Inchcape now Motorline. Always been 5 * for me hope it continues the same. Can recommend Kieran if you need a person to help you. Nothing too much trouble and you can trust what he says.

J. R.

The service was fine, and I was informed clearly what extras were needed. My one complaint is that I was made to wait to pick up my car even though my contact told me I would need to come straight away if I needed it that evening!

M. C.

I was very impressed with the service I received from Maidstone Audi, my car was due for a service, it was collect from my door in the morning, and returned mid afternoon, together with a valet. Very very happy. Will return again.

J. C.

Came home with my Audi A1 last night and Im so in love with it. Cant thank Sam enough for finding the perfect car for me as Im very fussy! From going over in December to enquire to now owning an Audi, Sam was very patient and supportive in the whole process. So so pleased with my car and the service at inchcape!

L. A. M.

Brian was so helpful bought a car on our first visit

D. H.

5 stars for the sales person (Sam) who actually saved the reputation of your dealership - Sam should be valued as she has both feet in both camps (sure you will agree this is not easy) great sales person with the customer at the centre of her values. Brough 3 cars from this dealership and sure there will be a forth - think that says it all.

M. K.

Have been a few times now & had to wait around for quite a while,But yesterday was the best service ever Katie was very friendly no waiting around it was the quickest service I have had there before,All the staff are very pleasant there & very welcoming but Katie was very quick no waiting around thank you Katie for the great service I received yesterday Mrs Kelly

J. C.

Great Customer Service from Sam :) He deserves a cheeky raise in my opinion ☺️

C. G.

Over the moon with my new A1, every detail is down to perfection and exactly what I wanted. The whole experience was brilliant and the sales representative Elliott, who helped me from start to finish, is a credit to your centre. 100% would recommend this service to everybody.

L. S. S.

Incredible experience from start to finish. Picked up my car yesterday and couldn’t be happier, Malo was amazing and I know I’ll be coming back to Audi Maidstone for my next car. Thank you all :-)

M. &. M. B.

They were very helpfull and knowledgeable. Helped us choose the car that we wanted and to suit our needs. I would recommend them to every one. You always warmly welcome.

D. Z.

I get letter to take my audi for some computer update and my friend too So we took our cars to audi maidstone and after service he get nice gift from audi and apologies for time what he waste this day, i recivied only keys back and "all done for U", did i done somthing wrong or its normal how audi treating customers,they choosing who should get gift and apologies and who not? I know its nothing big,but i was filling bad in this situation.

D. P.

Very clean and efficient. Reception ladies were great. Service manager came to ask and confirmed what we needed doing. Overall a good experience.

A. P.

Customer service was very good. An issue with regards to the personalised registration ring linked to the wrong car was rectified quickly. Sam in sales & Ben in service know their stuff!

E. A.

Very good from start to finish thank you to Andre and the team. Made us feel welcome, answered every question and Andre came in late on his day off to do the vehicle hand over. Thank you Audi Maidstone

R. S.

Really good and helpful staff

k. k.

Sam Axhija was brilliant and professional young man he was very paitient and answered all the questions I had and provided me with first class service he made the all process very easy . Also Andre was very understanding and helpful and made sure I walk away a happy customer.

j. f.

Very organised and welcoming.

d. m. n.

From the outset of enquiring about the car our experience was both professional and friendly Mr Sam Axhija was the sales person who was conscientious and ensured that all our queries were addressed Overall excellent would definitely buy a car from Sam again Many thanks Una & Des

T. S.

The salesperson I dealt with (Tom Jury) explained all the different options I had available which really helped me choose my new car. I was made to feel like a valued customer.

A. D.

Phoned a couple of times to chase up some service details. Very helpful on both occasions, and the receptionist went out of her way to get the details I needed. Will recommend. Thank you

J. S.

Walked in and I had the pleasure of meeting Julian Sweeney, very professional approach straight to the point everything I needed to know was answered perfectly. Very warm welcome and comfortable environment recommed 100%.

J. R.

Brilliant service Michael taylor and sam axhija both went above and beyond in helping me purchase my car. Even when the finance company didnt release the funds they both went out of thier way to get it sorted asap so i could get the vehicle amazing service very polite and extremely helpful

G. M.

I'm really pleased with the help from Michael in getting me my perfect car. I would recommend an Audi A1 to anybody and would like to thank Micheal for getting me the perfect car and a fantastic.

T. D.

Audi Maidstone completed a service & MOT on my wife's A1 recently and we were very happy with the service from the whole team. I recommend any one with an Audi to take it to Maidstone for great service and value for money.

M. S.

Professional, friendly, patient. The salesman Darren Rostron, was a pleasure to do business with, would happily buy from him again. He actually listened to our needs.

J. S.

Overall experience was ok, but there was a couple of things that was not good, we was told that we had a nail in our back left tyre and that it was not repearable and we needed a new tyre which would cost us £178.15 so we said we would take it some where else to get it sorted, dartford tyres repaired the tyre after being told it was unrepearable for £18.00 , we also asked for the rear windscreen wiper to be changed which was not done, I was also told that we would get a free car cleaning kit which we did not get, so overall experience was not great.

c. e.

I am always impressed by the way I am always treated at Maidstone Audi. A particular thank you to both Ben Lempriere and Kevin Glanville for their excellent customer service. Clare Emmett

R. H.

Great customer service.

D. O.

Excellent customer service from Joseph Walsh. Joseph made buying the car a pleasure and we were very impressed by his attention to detail.

A. M.

Every one at Maidstone Audi did their very best to make me feel welcome. The customer service was amongst the best I have ever experienced.

M. C.

Great experience at AUDI MAIDSTONE, BEN in service was brilliant, very helpful, full of info and very professional... Car was in for service and was completed with no problems and they washed my car.. thank you Ben.

K. B.

Very friendly knowledgeable staff felt very welcome not pushy like some salesman great place to buy a car

A. B.

Excellent communication through out the process. Friendly and efficient collection and delivery service. Detailed explanation of works required and up front costing. Saves me time and effort every service.

c. k.

Good quality modern showroom with a wide variety of used cars displayed outside. Salesmen do not pressure you when looking around like certain other showrooms I shall not name.

S. G.

Very impressive service. Car collected on time. MOT video sent to me. Car returned on time and much cleaner than it had been for some while :)

J. M.

Everything you would expect from a mainline dealer

H. R.

Great car purchasing service from Sam.

J. W.

Would have been helpful and kind if the tyres had been rotated by your staff rather than me having to do it myself otherwise no concerns. Thank you.

A. G. U.

Very Very pleased with the service I received at Maidstone Audi,there was no charge for the remedial work done to my car even though it was out of warranty and my car was cleaned as well.Thankyou

V. C.

I had the pleasure of dealing with Chris New while purchasing my new Audi,fantastic service,found what I wanted by the close of business,friendly,knowledgeable & above all not pushy,would recommend Maidstone Audi to anybody,5 star service*****

w. m.

My partner and I recently bought a Q3 , it was a very friendly experience thanks to Darren Rostron he is amazing at his job I can't recommend him enough a fantastic man very helpful, Thank you Audi

J. M.

Came in for a MOT. Got free health check, courtesy car and my own car washed before handed back. Faultless sand friendly service.

O. S.

Excellent service. Thank you! Went in to top up my adblue and Ben offered me a chance to service my car instead of waiting for my appointment in March.

G. K.

This was my third purchase (and second TT) from Audi Maidstone in seven years...as always, a speedy, efficient and friendly service...what more can I say?!!! Thank you Mike, Jed and Malo...

S. M.

Nice and polite staff, good choice of cars for sale

S. C.

Amazing customer service, not pushy at all, very friendly and quick response when we noticed an issue on the car to get it fixed 👍

E. C.

Very good experience. Not a bad word to say. Helpful and very friendly staff. Purchased Audi here.

H. A.

Excellent service here. In the unlikely event of a wait there are endless shiny Audis to inspect. Which is a bonus.

R. L.

I'd rate this the best Audi dealership in the area, a first class service

M. B.

Great looking building and superior customer service, I would recommend and will continue to use their services for all my Audi needs.

T. A.

Ask for Yasmin in service, super helpful and a real pleasure to deal with at a main dealer. Thank you again cant wait to come back.

D. H.

If you love Audi and live in North Kent no better place to buy or get your Audi serviced - great service and very friendly staff .. good deals as well!

M. S.

Very positive. Everything was on time,car was clean inside and out and the staff were polite and informative. Cost was very reasonable MDS

M. G.

Quick, Efficient, they serviced my car and returned it to me before i anticipated, helpful staff on hand to assist from when you walk through the door.

A. P.

Excellent customer service as usual. Kept fully updated whilst waiting for my recent service by Ben Lempriere. Thank you.

P. N.

Quick service and good covid precautions. Staff a bit overwhelmed but the restrictions, but this is understandable.

S. M.

Fantastic salesman..wasn't at all pushy, unlike another dealership I'd been to..I would always use these and the original salesman I saw.

N. K.

Wonderful show room , friendly staff, lovely experience

O. T.

Excellent customer service, Beautiful seductive cars that makes you fall in love. 👍

d. C.

Bought a used TT from Audi Maidstone with Julian Sweeney, superb service from start to finish, I would thoroughly recommend.

M.

Very good service. Will, one of the service staff, was very helpful and friendly

J. G.

My daughter buys all her cars from here and has always had good service

D. C.

As always the service was excellent and Katie was particularly helpful in ensuring I was dealt with efficiently, she was particularly pleasant and helpful

M. J.

Excellent service, Ben was courteous, polite and efficient. Work carried out and completed on time all in all a very good experience

B. F.

Great service, work completed on time and for price quoted. Added bonus of good coffee, who could want for more!

S. R.

Lady who picked the car up was very polite, courteous and friendly, car was pristine when it was returned a few hours later, thank you

A. C.

Excellent - very efficient MOT and clear information. Additionally, I was given a lift to and from The Village for the duration of the MOT. Many thanks.

J. G.

Been having my car serviced here for a number of years now. Fantastic customer service.

T. B.

Very professional and excellent customer service from Ryan who went over and above for a warranty repair and service, many thanks.

S. M.

Very pleased with the service I received at Maidstone Audi..Thanks for providing the courtesy CAR..

S. O.

Great franchise, but hard to get a job there! Third time lucky maybe. One day.

L. M.

Recently took car in for a service and first MOT. Excellent customer service throughout from Ben.

W. M.

Left the inside of the boot of my car soaked and simply not interested until I explained that I'd stand and wait until someone was interested.

I. B.

Great customer service. Big choice of future car. Great location.

M. R.

Great place to get the car serviced. Good service with friendly staff and an area upstairs to work with free wi-fi

M. G.

Excellent and professional customer service from Matt and superb job by the service team (Ian) Highly recommend.

P. f. M. R.

Really good had the time to actually listen to the problem i had with my car didn't fix it on the down side ,but would recommend the whole Audi experience

D. A.

Very helpful and knowledgeable, and very happy with the service. a particular thanks to Ben who kept me up to date with progress

G. S.

!st appointment kept waiting for 40 mins, no test drive. 2nd appointment kept waiting over an hour! - very poor customer service.

P. L.

Excellent customer service, no pushy sales people and great deals.

P. C.

can't fault the friendliness of staff and the efficient way they dealt with the service although it was only a pre-winter check

L. K.

All the staff were very helpful and welcoming. Good communication throughout and all in all a very good experience all round.

N. F.

Top Cars & Top service!

B. B.

Had to return car for recall remedial work. All done very efficiently.

H. A.

I have been here a few times for servicing, great customer service and hospitality.

M. D.

Loved the experience from start to finish. Very helpful, found a great deal that was just what we needed.

T. L.

Interesting place, would be nice if they had an area of second hand Audi"s to look at as well!

E.

Very busy on Saturdays!

G. T.

Attentive service from start to finish of buying new Audi,Excellent,thank you Sam

A. C.

ten stars from front desk to service advisor Mark they know what they are talking about.friendly,polite all in.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

K. N.

Excellent service all round, kept informed of job being done. Very happy. Recommended.

G. G.

Super staff . From the first greeting to receiving the keys to my new car . Sales man of the year !

j. t.

Excellent service, friendly polite staff, relaxing atmosphere

D. G.

Great customer service, facilities and wide range of vehicles

S. E.

Maidstone Audi provide excellent service and would thoroughly recommend!

K. J.

Great service with friendly staff who always kept us up to date with what was going on.

R. B.

Thank you Matt at service Reception Answered all my questions very pleased with service five stars to Matt What definite come back

M. F.

Very posh dealership, but you have to wonder how much of this was paid for by the elevated price of the cars vs. similar models

V. A.

All good. Friendly service. Helpful with pick up and drop off service.

J.

Freindly staff and good facilitys however time keeping is somthing to consider improving for an extra star.

M. C.

Brilliant service . Always helpful and professional.

B. C.

Had a poor communication breakdown with the sales team however was put right swiftly once I complained.

R. M.

Very knowledgeable salesmen, lovely cars on offer.

R. K.

Highly recommended, lovely people especially Sam, great service

O. s.

fantastic sales man. .genuinely helpful .will come to maidstone audi again.

A. M.

Very supportive especially Mat in the service department

J. C.

Amazing service as always !!! Thats another great reason to buy an Audi !!!

D. S.

Great customer service, very friendly. Would definitely recommend.

P. S.

Great customer service. Very friendly sales

S. L.

Excellent service and great range of cars

L. G.

Travelled all the way from London to buy here via Carwow. Thank you Maidstone Audi !!!

B. (.

Great customer service. Booked car in for service

P. C.

Again as usual customer service was exceptional, very professional

J. C.

Great place to take your car for service.

S. M.

Efficient service and a very nice waiting area, albeit a little pricey.

A. B.

Great service. Expensive but you are treated accordingly.

J. W.

Excellent customer service received from Ben in the service department.

G. S.

Everyone is always so professional, vet welcoming and friendly.

R. S.

Great customer service.couldnt of been more helpful.very pleased with the result

C. H.

Ben looked after me well. Nice bloke, good service.

P.

Highly Recommended Friendly staff, genuine care and attention. Fabulous and highly recommended * * * * *

V. C.

Great selection of food and especially German meats!

D.

Charged for work not done. Tried to get additional work authorised. Hmmmmmm.....

B. T.

I always get great service here.

J. O.

Lovely showroom & lovely staff. Very accomadating.

J. S.

What more can you say, its an AUDI garage - love the cars....

M. K.

Very little parking. Good service though so far.

K. H.

Always good service and well looked after.

c. t.

Smart premises, friendly staff, professional service, Good use of Internet.

S. W.

Great service, kept informed, friendly and efficient .

A. V.

Excellent service by Ben at the service department and the ladies at reception

E. J.

Very friendly and helpful staff.

C. B.

Excellent service,as always. Thank you

L. S.

Very covid secure procedures in place

S. G.

Great place fantastic cars and service

A. N.

Excellent. Was well attended to by Liz Cresswell

d. i.

Very good service ..Matt is exceptional

m. i.

Thanks to Matthew Richardson to solve the problem

J. D.

Deal with Ben in Service, Efficient, knowledgable and professional

J. A.

Really helpful team and lovely facilities

D. S.

Very good customer service,

M. H.

Better than East Kent Audi!

C. W.

Good Service, Quick Turnaround, Friendly Staff.

T. L.

Friendly very helpful and lovely showroom

H. L.

Staff very attentive and helpful.

C. P.

Professional Staff. Never had a problem.

L. G.

Travelled all the way from London to buy here via Carwow. Thank you Maidstone Audi !!!

J. H.

Great service as usual

J. C.

Amazing service as always !!! Thats another great reason to buy an Audi !!!

G. W.

Very good service

I. M. L.

Just perfect as usual

C. B.

Great service yet again...

W. A. M.

Love the building and customer service

K. J.

Staff are fantastic and very helpful

D. H.

Very liable and good communication

K.

Very friendly, professional staff!

A. H.

Fantastic service definitely recommend!

P. C.

Great service and very helpful

G. G.

The best Audi dealer around

J. H.

Great experience buying our car from Audi Maidstone - Sam was helpful, knowledgeable and efficient in taking us through the process. Answered all our questions and dealt seamlessly with our part ex. and we drove away happy a week later. The other members of the team that we dealt with (not sure on names) were all great too and looked after us well. Will definitely buy from them again.

J. H.

Great service as usual

C. B.

Great service yet again...

c.

Good customer service

S. O.

10 out of 10 for service. Thank you

c. w.

Not as good as Tonbridge branch.

G. W.

Very good service

c. s.

Very friendly and helpful

A. R.

Polite and efficient service

S. H.

Excellent Customer service ,

I. M. L.

Just perfect as usual

A. F. f. S. A.

Great customer service!

h. f.

Love dealing with Audi and the personal touch they give to their customers when it's an Mot or service.

D. G.

Reppal particularly was very helpful and friendly. Very pleased with my purchase so far.

A. S.

very friendly people

D. R.

Top place to buy an Audi

J. C.

Good but expensive!

E. G.

Decent little place

S. F.

Excellent service

G. W.

Helpfull

P. P.

Excellent service

W. E.

Ok another car dealer

P. G.

Excellent service

J. A.

Great service

m. P.

Pretty quick

N. K.

Kept waiting for ages

J. A.

Always great

E. A. E.

Efficient

D. H.

Great service

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