Reviews of Starling Bank. (Bank) in London (London).

Starling Bank

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Bank

Bank

3rd floor, 2 Finsbury Ave, London EC2M 2PP, United Kingdom

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Information of Starling Bank, Bank in London (London)

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Reviews of Starling Bank

D. C.

Wow! I decided to change banks and opened an account with Starling. I completed the simple process of requesting a switch. The whole process took 5 days and all my stop orders and direct debits were transferred seamlessly. The communication throughout was excellent. The app is simple to use, with very useful information and features to help manage your account. Simply brilliant!

D. S.

I am happy about my choice to set up an account with Starling Bank. The whole transfer process was very easy, they literally did everything for me. I never had any incoming payments missing. Also, I absolutely love the feature which is showing any outgoing money or income going/coming in the nearest future. Therefore, I can make sure that the funds on my account are sufficient for my upcoming bills. Great bank.

J. D.

So glad we moved to Starling Bank. Absolutely seamless transition from our old banks. We had our cards within a few days and everything was moved across within a week. Delighted with the services provided. Currently on holiday and so happy to not be charged for using our card anywhere ( purchases and cash withdrawals). Love the app and all its functions. Simple to use and easy to access . Can't praise the bank highly enough. So happy with our choice. Thank you!

S. S.

Like a breath of fresh air banking with Starling. They tell you in time to help you avoid charges. A perfect account for travelling, no foreign exchange charges and a good exchange rate. On top of all this, they pay you interest every month, even when you are only using it as a current account. The best move I have made with my banking

B. “. f.

This is my new bank of choice now. I love everything about it. The app is easy to use, they answer the phones very quickly and are a pleasure to be with. All my deposits and withdrawals are done at my local post office around the corner from me. Cheques are deposited by taking a clear picture of it with the app. Try them, you won't be disappointed.

p. l.

I wanted a no nonsense bank account that I could access wherever in the world I might be! The bank offer fee free withdrawal from cash machine in the local currency. The machine operator may charge a handling fee, but you get the days bank rate for exchange purposes. You can also use the card as a Mastercard charge card. Any deposit or withdrawal is confirmed immediately in the app so you know what is happening in your account instantly! I can honestly say I think Starling Bank is brilliant!

A. U.

Starling Bank's app helps me better organize my finances because it clearly shows my spending history. This enables me both to plan for future spending, as well as to know areas in which I need to cut my spending. Overall, the app and banking services are great, and I would definitely recommend Starling Bank!

D. G.

Really happy with my new Starling account. The app on both Android and iOS is easy to use and allows me to manage my finances in an easy way. So far the things that I have enjoyed most: Savings pots The ability to select a payment and split it with others, sending an easy link to pay.

A. L.

Been a customer for 4 months and so far the experience has been great, can think of no negatives! They are efficient, reliable and they communicate clearly, the app is so simple and convenient in giving you a view of your money and expenses, and works well without glitches for payments and transfers. Happy with my choice to trust them :)

P. H.

I have trouble describing my old bank ShatWest without swearing. Starling has been great, current account switch was easy, opening the account was easy, they have great functions on the app. I’ve contacted the bank a couple of times by email and I’ve had a timely personal response, and they have always been very helpful. My old bank used to just pass me round from pillar to post. Also starling bank let me buy crypto which a lot of other U.K. banks are trying to stop you from doing.

d. r.

Joined Starling a couple of months ago and I've got to say, it was absolutely the right decision. I'm loving the app and how easy it is to navigate and manage my money in ways my previous banking app didn't. I would definitely recommend anyone thinking of changing to Starling to do it!

M. W.

I used the switch process over to Starling, and the communication received throughout the process was great. Using the app is simple intuitive and really a great experience, and being able to do those things you'd usually need a branch for over your phone such as creating a joint account for example is so easy and such a great reason to switch to a bank like Starling.

E. L.

So far, I've been very satisfied with my business banking experience at Starling. There are some features that are a big improvement on my previous bank such as notifications when invoices are paid and cheque deposits. And the search facility has been very useful whilst learning to navigate the app. The app itself is quick and intuitive to use and easy to switch between accounts. It was also simple to open a new personal account. Overall, the ease of using a Starling account has been a big relief and I feel much more in touch with my accountancy.

R. S.

What a breath of fresh air! I have banked with various banks I various countries, and always ended up having a negative experience after empty promises were made. I eventually got tired of needed a minimum balance in my business account in order to avoid ridiculous bank charges AND a monthly fee, so I switched to Starling. I'm so glad I did. No charges, no minimum balance, no needless paperwork, no hassle. The app is intuitive and helpful, as well as easy to use and (it looks) secure. If you have a small business and don't need to network with your bank manager, then I strongly suggest switching to Starling. You get a bank card for the business, and the app is great. You also don't need various savings account to set money aside, as you can do so in the app while all the money technically stays in one account. I've been at Starling a few months now, and so far it's been a pleasant experience, which is more than I can say for most other banks.

S. R.

Really impressed with Starling Bank and the service. Love how easy it is to set up and manage an account. Love being able to manage money easily using the app and online banking. Really like the features such as Saving Spaces, categorising spending, Kids/teens account. Makes the mainstream banks look like dinosaurs. I would like to see customisable spending categories. If they can be done for Business accounts, why not personal accounts?? Also think the cost for kids/teens accounts should be lower/free. Appreciate these users will not be putting lots of money away, but surely it's a good way to attract future customers?

W. L. J.

The bank account I use every day is one I opened in the 1960s, though the name of the bank has changed a few times since then. Now, though, that cheques and cash are getting less and less and we're into contactless payments for everything, I worry about the times when the bank's IT system goes belly up and my life grinds to a halt. For me, my Starling account just keeps a pot of money for me as a backup for the next time this happens. For that reason, apart from putting money into it for rainy days, my Starling account gets little day to day use. That said, though, I'm impressed and very pleased with how it works for me.

G. B.

Starling bank is quick and easy to set up and very easy too use . Many things to help your day to day banking go smoothly. Won't go back to old banking ways. Very happy so far.

G. P.

Nice mobile-banking services. Fairly easy to setup, had a bit of a hiccup while setting up, but was fixed by calling the customer-care-center! Vastly superior to other similar mobile-banking services due to the presence of ( non-automated) human-customer-care-center. Will recommend it to others!

R. C.

Starling Business Account. I moved to a Starling account as there are no associated charges for my business. The process was quick, really simple with plenty of guidance available. I am very happy with the Bank and my interactions.

N. M.

I use Starling Bank for my business. It is easy to use the app, and it is fast service. I can use it from my phone app, very efficient and fast, receiving money and sending money out in a minute. I recommend it.

P. W.

Absolute breath of fresh air compared to my previous High Street bank, the app has everything you need for daily and future banking, the customer service team is brilliant at responding and resolving issues. I can see why they are the most recommended bank.

J. A. W. C. S.

Since changing over to Starling business from Barclays there are some features that I really like and one that frustrates me: 1) Easy to split expenses into categories, giving a good overview of the allocation of funds to each type of expense including percentages. 2) No charge for electronic bank transfers from customers. This was a key motivator to moving to Starling business as I receive a lot of small bank transfers from customers every day. 3) Card locking/unlocking at the flick of a switch on the app. 4) Pin reminder on the app in case the pin is forgotten The only frustration I have had with this business account is that despite my business name being registered as the name of the account, customers must enter my full name instead of the business name when making online payment. This caused initial confusion and requires extra information to be given to hundreds of customers because of this rule. Please change this Starling so that customers can pay using the business name instead of my personal name. I have still given this service 5 stars despite this as everything else has been excellent and easy.

E. F.

Starling Bank App User So far, Starling Banking has been a great bank to use. The app seems to work seamlessly and is user friendly. The user receives info on all transactions with a categorized breakdown, has a spare change saving function and allows easy payments to other family, friends and services. Apple Pay works really well with the iPhone. A card is issued however I rarely use it as it’s easier and safer to use my device. Starlings security and safety features all seem to work well so I feel my money is in safe hands. I would recommend Starling to all

G. B.

So far I am very pleased with the way you keep me informed. I can also quickly review my spending. Keep up the good work. I have had to change banks several times over the years, this bank is a breath of fresh air. k

S. G.

Starling Bank is the most user friendly Bank I've used. The app is super easy to use and is quite 'fun'. You get notified of every penny spent when it's spent. I love Starling Bank

K. L.

After being told by two traditional banks (I'm an existing customer of both) that it would take a month to open a business account as a sole trader, I opened a new business account with Starling. The process was so smooth and easy, even with ID checks. 3 hours later the account was open. Easy to deal with, a real pleasure

r. g.

This bank does exactly what it says. No annoying new product ads or sales pitches like other banks Customer service are prompt, helpful and non patronising. No branch? No problem! No queues! No tellers talking down to you! No rush to get next customer served! No discussing your information in public! No problem when you bank with Starling!

A. J.

Set up a Starling account mostly as a savings account but have found the money tracking and features of the app to be amazing and now using it more and more as my main spending account. Can't fault it at all, high street banks could learn a lot from Starling!

E. O.

Starling is super easy to set up amazingly easy to use & notifications of all transactions gives lot of confidence in control of money in accounts.Starling even send immediate notifications about partners transactions for joint account. Useful!

C. M.

I cannot fault my Starling current account and didn't hesitate in giving 5 stars. Of particular use to me is the ability to attach a note or photo of a receipt (or both) to every transaction.

A. F.

Excellent service from Starling Bank - moving across from HSBC was a breeze, app and offering is great so far, especially teen accounts that were a nightmare with HSBC - although they do cost £2 per child. Only missing thing is they do not offer credit cards which are still required when renting cars...

K. M.

Best bank ever! Great service. Queries and issues sorted promptly. Love the app where you can have shared spaces rather than separate and accounts. Highly recommend.

T. H.

Easy to setup, easy to use. you feel like you have a good amount of control of your account(s) and card via the app. The extra 'top-up' savings options are great too.

A. W.

This bank has been excellent , the process of joining the bank was so easy. The app is amazing and logical to use. Its got the spaces to save for various items and round up , as every penny saved helps. The transfer of money is so easy. I recommend highly.

R. M.

No problems so far! Have been using the App for everyday banking for a few months now and no issues encountered. Seems very straightforward and easy to use and the whole account management process is very easy. Well done, so far!

M. H. C. C.

Can't fault it so far, the App is so much better than most banking Apps who have had to play catch up. Its clean, simple, logical and I would recommend it, especially in terms of setting up the account which was super easy.

I. B.

Starling were recommended by our accountant - and we are extremely pleased with the service and ease of use of the app. We use the basic offering and find the Spaces facility really useful for setting aside money towards tax and accountancy fees every time we receive payment for an invoice. Highly recommended.

M.

Been with Starling for almost a year now. It's simple and effortless banking. The app is better than any other bank's because everything works. It's not messy or cluttered. Well done Starling 👌

J. M.

This is what all banking should be like! At last a bank that really has its customers interests and needs at the centre of its operations. Everything is simple and fast. Keeping tabs on things either through phone or desktop is easy. I don't know why I didn't switch before. I now have both personal and business banking with Starling.

S. P.

They really assist you when you need them. I got help from them when mistakenly I had turned on auto payment. The pending payment was refunded back to my account from the seller after talking to them! They are straight about what to whom to contact.. Do just that your money will be safe..always open 24 hrs to chat or call..such a good customer services. P.S in case you run out of money they provide Overdraft without much hassle

H. P.

Starling proving to be simple and extremely efficient as always. I have a business account and took me less than a few seconds to open a personal account. The benefit, travel FX and less or fairer costs for spending abroad as well as interest on credit balance which is much more than what most conventional banking accounts offer. Keep up the brilliant work Starling!

S. D.

Best thing I did when I chose Starling Bank when I had to switch from Tesco Current Account. The Euro account used in conjunction with the sterling account is especially useful when travelling abroad as it gives an excellent exchange rate and can setup Euro direct debits.

G. J.

Top class bank and services - happy to see Starling appear more and more in the media, because it deserves it. Near total control over your card - you can lock it instantly, or prevent it from being used at an ATM, block gambling purchases, block online payments, increase your contactless limit to whatever you like; its phenomenal. You can also round up purchases and put the change to a safe place. I also get a text every time any activity happens with my account. If you're with one of the bigger banks and are thinking about switching - go for it! Starling won't disappoint you.

A. W.

So I applied for my account on a night out after seeing an advert out and about Quite possibly the most painless account opening I've ever experienced and I work for a bank. Got a message a few hours later saying my accounts open 0 issues and savings spaces have helped me save £50 in roundups alone Would highly recommend

K. K.

Fastest and Easiest way of Banking in UK. Faster processing than High street banks. I am happy to be part of Starling. I have recommended for my friends also.

P. B.

Simple and easy transfer from my old bank, together with all my existing list of payee details and direct debits. All this done with speed and efficiency. Using Starling online banking is so easy and helpful features and great cusstomer service! Wish I’d known about them earlier.

B. B.

Very easy to set up, all done through the App. MAde several contacts with them through the process on live chat and phone and always got someone who could help. The switch from my old bank went as planned and so far everything is working well. Pleased I made the decision to move to Starling. Happy to recommend Starling.

A. R.

Super easy to use, and peace of mind knowing how money is managed. No more separate spreadsheets trying to keep track. Thanks for a great bank and app!

D. L.

Have only recently moved my banking to Starling. So far I have been very happy. The only thing is that you can only withdrawer money from a Post Office ATM. Not a major problem though. They did manage to recover a payment for me quite quickly when I was cheated by a retailer. And I do love that I can attach invoices, emails etc to a transaction, meaning that I have everything I need in 1 place.

I. “. C.

Amazing customer service, superb app and speedy switch. I moved my accounts over to Starling slowly, setting up my own account to start with so I could trial it. Had the account setup and a card within 48 hrs!! Have used the card with no issue at all, I even forgot my login details and the security feature for getting back into your account is amazing. Although it says it can take up to an hour it is more often than not faster. The roundup feature is brilliant as it helps to save that little bit of cash that you wouldn't notice on every little transaction. I have now moved my Joint account over to Starling using the SWITCH service and what Starling refer to as a "Full" switch and I was told of 1 standing order they couldn't move, however they told me who it was so I was able to set it back up, everything else moved over with no problem. I enjoy the fact that you can live chat with customer service from within the app so you don't even need to phone them if you want to check on something. Not having had any problems this seems like a great feature as I hate listening to annoying hold music. I had my doubts however there is a reason they have been awarded Best Bank at the British Bank Awards in 2018, 2019, 2020 and now in 2021. Everything I have seen I completely agree with the award

S. P.

Good features better than other high street banks also when you travel abroad you get very good competitive rates of exchange when you pull out the local currency against pound 💷 used it in Bulgaria and quite satisfied.

K. E.

I switched to Starling Bank because I was fed up with the poor technology used by my previous old fashioned high street bank. I am delighted with the service and facilities offered by Starling Bank and I am very happy I switched. I have now been with Starling Bank for 6 months and I think they are excellent.

D. B.

Starling Bank is one of the new online banks and they are incredibly helpful and so much better than a lot of high street banks. I've got no qualms about giving them a 5 star review because anytime you need to contact them you can call them or else use the chat option in the app.

C. L.

I was going to transfer my Current Account to Starling -- it is so easy to access my account on my phone! But twice now when trying to pay the rent and make a large payment for a new rented flat, I have been BLOCKED & had to wait 2 hours or more for the payment to go through (depending on how many people are before me in the queue). Payments require a human being to visually REVIEW them, and this holds everything up! I will NOT transfer my account now.

M. O.

I absolutely love Starling Bank. It is an absolutely brilliant and easy banking method. The app is great. Helps me to monitor and view where I've been spending mostly. The notifications are real time and prompt. Awesome!

A. M. (.

I love this bank account. It’s easy to see how and where your money is being spent. I feel safe in the knowledge that should my account ever be comprised I would know via a notification that money had gone from my account. I like being able to block my card should I ever lose it. I have just signed up for the kite card for my 12 year old and can see what he’s spending and when, i can also lock his card should the need arise. Don’t really like the £2 a month fee for the kite card but on balance feel it’s worth the money. Haven’t had to use customer service as I’ve had no problems as yet.

M. S. R.

Outstanding! Starling Bank has really helped me manage my money better and safer. When I had to talk with customer service they where quick and resolved the issue and enquiry swiftly. Would definitely recommend!

R. E.

After using a high street bank for over 30 years, and receiving less than acceptable responses to requests. Starling is a breath of fresh air to the banking world. The APP is simple but extremely effective, the customer care is second to none. And excellent fuss free way to bank.

J. M.

Best banking decision I have ever made. They are so far ahead of their competition both in technology and customer service. The monitory world is changing at speed and they are leaders in this change , assisting and reassuring their customers every step of the way. Thank you!

P. J.

It is early days for us with our new business account ,but so far the service has been excellent and is mddtig iur expectations.As an SME the one problem we have is the failure to allow our professiknal accountants direct access to our account so that it can be integrated with the HMRC approved SAGE accounting package. This has caused some inefficency in our operation. Hopefully this will be overcome shortly.

C. P.

I made two Starling bank accounts at start. One for British Pounds and other for mine euro savings. Then I was victim of scam on my old bank. I did ask for full switch in Starling. Whole process was smooth without any hassle. Again only one problem was on old bank. I did ask for assistance on my Starling app and they did really extra mile for me. I still can't believe that I spend nearly 15 year's on my old bank with zero customer service. What a shame. If you still not on Starling, stop thinking GO FOR IT!!!!!.

W.

So far so good! Switched to Starling from a main stream bank who really aren't interested in "the little people". The switching process was completed without fault or issue and I have had nothing but easy banking with Starling...I always recommend you guys now! Keep up the good work!

J. M.

Fantastic app but if you need to speak to someone the online chat facility isn't always the easiest way to resolve an issue. Sadly, Starling will loose my business account because of the poor customer service.

A. E.

Yup a definite 5 stars here for Starling. Its so easy to use, they helped with application which only took a few days and the self identification process was easy - we had one glitch - but we emailed helpdesk and they helped us (!), then the App works seamlessly on 2 phones and also the PCS. All in all a brilliant way of banking for small businesses. Conventional banking systems better look out !

R. M.

I have using starling for about 4 months It's amazing so simple to use whether online or card. Even opening of account was so easy if all documents are are available.Hoping to have a long-term relationship with Starling.

r. w.

Excellent service ; far superior to my olde High Street Bank which has lost its personal touch Swift with lodgements and payments Easy to manage features Even a small amount of interest on small accounts Intend to explore savings/ investment possibilities Would and have highly recommend(ed)

T. C.

As a very new member all is going well As a senior person I still like to keep my monthly statements on paper & now I’ve conquered that I am perfectly happy with the account. I particularly liked photographing a cheque & it was magically delivered into my account. Another big plus is their connection with The Post Office, this wasn’t an option with my last bank. I haven’t explored all their options yet, but I’m a happy bird 🦅 flying the Starling Flag. THANKYOU

V. A.

After opening a Business Account on a friend's recommendation I heard Anne Boden's interview with Steven Bartlett. Incredible! Blown away by our similar outlooks on business and doing 'the right thing' in different industries. I just had to be a part of the revolution. Her staff are so efficient and helpful. I look forward to a fortuitous relationship with my new bank.

G. L. (.

Great bank. Simple to use and customer service available at the click of a button. Far easier to use than most traditional banks. User experience of the app is great and easy To download statements etc when required. Will not be returning to main stream banking again

L. l.

I love this bank. The app as is so simple to use, its extremely secure and for book keeping purposes its great as you can take pictures of the expenses receipts and load them up on to the app. Highly recommend using starling bank

a. b.

Starling is a British online bank state of the art technology and security, brilliant eco credentials awesome all round banking. The app is amazingly simple to use, great notifications, you can even pay cheques in online no more visits to unfriendly counter clerks or machines on high street hooray. Application process super straight forward, quick approval, cool card colour. I simply love everything about starling it is even owned by a woman. Also plant a tree for every account opened and referred.

C. K.

Hi there, I totally love using my Starling online account it’s so easy to use and when I have needed to speak to a customer they have been so polite and helpful I would recommend this account to anyone keep up the terrific service

M. A. H.

Absolutely amazing services by a customer service person called Ben all their staffs are very respectful and hardworking. They even listen to your requests that customers put forward for their personal interest like religious reasons.

J. R.

First class banking experience, I just wish I'd switched to Starling earlier!

A. M.

A seamless experience. Great services and support. Very clear, smooth and accessible app, very easy to setup and use.

A. E.

Yup a definite 5 stars here for Starling. Its so easy to use, they helped with application which only took a few days and the self identification process was easy - we had one glitch - but we emailed helpdesk and they helped us (!), then …

H. N.

Personal banking at its finest. Good costumer service.

V. A.

After opening a Business Account on a friend's recommendation I heard Anne Boden's interview with Steven Bartlett. Incredible! Blown away by our similar outlooks on business and doing 'the right thing' in different industries. I just had to …

S. R.

Excellent mobile banking. Easy to use, well organised.

C. P.

I made two Starling bank accounts at start. One for British Pounds and other for mine euro savings. Then I was victim of scam on my old bank. I did ask for full switch in Starling. Whole process was smooth without any hassle. Again only one …

J. H.

I use Starling for personal and business banking, everything about Starling is user friendly with an easy to use app makes it so much easier and more efficient than my old bank. I have and will recommend them to anyone.

N. H.

Absolutely brilliant app. No issues at all, loving using Starling. It's ethical, easy and efficient. Favourite bit... being able to sort spends into categories eg groceries or charity donations

C. M.

I joined Starling earlier this year because my fiancé and I wanted to set up a joint account to manage our finances. We weren't sure whether to go with Starling or Monzo, but we sided with Starling because it has a better web-based offering, plus it has been rated the UK's best bank for the past few years. Creating the joint account was quick and easy and using the app has also been very easy to this point. We received our physical cards within a day or two of signing up, and we could use Apple Pay immediately.

D. S.

Very efficient banking made very simple, notifications at every stage so I know instantly what's happening in my account, definitely recommend!

A. W.

A generally great bank from customer experience point of view. Needs standalone desktop access to merit 5 stars!

M. A.

generally very good. responsive customer service and easy to use app. They would have a higher rating however a couple of things: 1. The online version is not as good as the app, and business users do not want to do everything on the app - so please improve the online experience. 2. You can't pay your suppliers etc using an IBAN number. This seems to be an oversight but is a large oversight!! Please fix.

w.

excellent service, you spend then 2 secs later starling messages you to tell you about your transaction, perfect. Also used Euro account which saves a fortune rather than uk credit card and then letting them use their arbitary exchange rate..... well done Starling one happy user

R. W.

Extremely easy to use app, great customer services. All you could ever want from a bank! I highly recommend!

M. F.

This bank is Great But one feature they don't have which bothers me is you/I cannot add funds directly from my main bank (HSBC) I need to withdraw cash from ATM then go to post office ask them to add otherwise it's salary directly into starling which I don't want to do Please add that feature direct bank to bank transfer on the App.

M. D.

I find it really helpful to be able to put money into different 'pockets' and leave it there until needed. I like having the control at my fingertips. The Starling banking structure is really good. After a bit of a scary start, when I thought that I was losing control if my finances, - which I wasn't, - I am now very happy with how this bank operates.

E.

Fantastic so far. Can verify payments through the app. Instant spend notifications. Very good foreign exchange rate. Configured with my smartwatch and money comes off instantly at a very good rate. Hopefully they will allow own card design soon.

M. B.

Very easy to set up, I moved to Sterling as they are ethical and don't invest in companies damaging companies. They also pay tax which is nice as opposed to hiding in one of the islands.

H. D.

Excellent Bank, Easy to navigate, "Spaces" tab allows ease of compartmentalizing funds for necessities and stops overspending. "Spending" tab allows you to keep a monthly track of your outgoings and itemizes your payments. Clear and concise format. Easy to transfer in and out of account to other banks . Easy to set up, change pins, order cards etc.. Highly recommend !!!

C. H.

I moved to Starling 3 months ago from a high street bank I had been with for 30 years. My experience so far with Starling has been very good I find their App is years ahead of my previous banks and I am able to do everything I need to do and more within the phone App.

W. M.

All is good and great but so far I found two problems - integration with Xero is not pulling all account details and cheques are a real nightmare! most of the time they're rejected despite a clear photo is submitted and no additional information is provided. Other than that, is what you should be expecting from any other bank.

M. M. M.

I tried many digital banks no one accepted me I don't know why but starling accepted me and so starling has my loyalty always from that day i have brought many customers to starling Its easy ui, notification, simple format makes it super easy to use. The customer support team is also very good at their job Starling is the one and only service i highly recommend to people in europe and UK

C. D.

Really enjoying the ease of how to bank in the modern world with the Starling Sole Trader account. Absolutely wonderful app and also browser. The business toolkit is also excellent and I would recommend to anyone who is running a business to switch to Starling

S. P.

Starling Bank is brilliant and a breath of fresh air in banking world. App based which never crashes on Payday at the end of the month! Yorkshire bank app and website was inaccessible most paydays! This app helps you in so many ways and has a lot of services to offer. I would definitely recommend it to businesses

M. A. H.

Absolutely amazing services by a customer service person called Ben all their staffs are very respectful and hardworking. They even listen to your requests that customers put forward for their personal interest like religious reasons.

V. C.

I was at first at bit wary as they’re only online. But it was so easy, they transferred all my direct debits over. The app is great, so easy to navigate.Whenever I’ve had to ring them, they’re so helpful and what’s great is that you don’t have to wait in a queue, you’re given a choice to press an option if you’d like a call back and they always ring quite quickly. Even though I’m new to them, I’d highly recommend.

M. K.

I am very happy with the bank services overall. I was very disappointed tho when my check hasn't been accepted and I had to ask my elderly customer - struggling to write - to write the check again just because she didn't put the whole name of business on. I had a business account in different bank previously and never had such an issue.

A. S.

I’m short, I believe that this bank is the best challenger bank in the UK at this current time. I think it is because of its amazing modern app, saving time on finances each month, helping manage your money better, offering what other high street banks cannot. For an in-depth review, the app itself is really easy to use. I have heard that it isn’t that intuitive, however, I believe differently, download the app, follow the instructions, account set up is very fast and then simply explore. It takes 10 minutes to do. The only improvements I can think of, repeated places to find things. For example, I can find my banking details in at least 4 places. I also find, I’ve just seen something, and later that day I will try to find it again, and I seem to get lost again. The payments system is great, instant transactions make it really good. You can see your transactions, even if they’re pending. Unlike most high street banks. Managing finances has never been easier. The total amount spent in a day and in a month is really useful, instead of counting every transaction, I can see exactly what I’ve spent without having to do anything. The security of the app is great. I personally like how the app locks itself after a couple minutes of not being used whilst you’re still on it. Another, is when you swap apps, sometimes it will lock you out, just in case someone takes your phone when they shouldn’t or some other reason. I personally don’t have children, but they have a teen account which is great, I was considering using Starling Bank when I was 17, but never got around to it. They also support a children’s card now. Which is great, I am going to make one for my nephews and nieces just so they can experience how money works and teach them money management on days out. It will help me track it to make sure they’re not over spending and I can control their card at anytime. Speaking of controlling cards, having the ability to freeze your card instantly is so helpful, it’s so fast to do too. Where for my HSBC account, it takes maybe a couple minutes to log into the app, then navigate to the card, then freeze it. There is another feature, if your card gets blocked due to fraud or other reasons, if you know it was you, you can quickly unblock the card by the press of a button. Unlike having to call your high street banks, answering excessive security questions, and then finally, getting it unblocked. I don’t need to type any more, these are just some of my favourite features and I highly recommend this bank to anyone looking for an alternative to high street banks. Thank you for reading this! I hope you choose Starling Bank.

G. B.

Been using Starling now for over a year for our business account and I must say they have nailed it. The app is great, easy to navigate and plenty of features. No issues to report.

J. G.

I switched to Starling for my small business in May. I am so glad I did. This has been a great experience. The process on my iPad and iPhone is seamless, Payments arrive promptly, Statement options very accessible, I can do everything on the fly and this saves a huge amount of my time. Thanks to Starling I don't waste time or money. Extremely important for a tiny independent company working flat out. Im looking forward to expanding Spaces etc in the future.

M. E.

I have only been using Starling for a few days being in the process of moving my current account from. So far very impressed with the level of service and attention to detail. Better than any bank I have previously had contact with!

J. S.

Love how you can create a spending a plan with Starling. It has helped me a lot with my finances. Really making believe I was "just with the wrong bank" before. A few times my account balance has been wrong with £75 extra money in my home space that was then removed and a couple of days later and it being overdrawn in my home space with no money being said to be taken out. Not much but a few pounds that would add up to a lot over time. The feel good factor of the spaces and the sense of having my money under control means I am comfortable looking at it and checking it when these glitches occur. I have only been with them a month so am monitoring it and will move if the glitches continue. I hope they don't!

R. C.

Great bank with excellent mobile app. Opened a business and personal account with them 9 months ago. Everything works great. Have never had to contact customer services and can manage everything from my phone.

J. G.

Lots to like about Starling but I wish they had a batch/group payments system instead of having to do each payment individually. If they had this functionality, I'd move my other business account over and recommend them to more clients.

J. R.

Had account for about 6 months now and it’s fantastic. I first thought that the alerts you get for every transaction was starting to get annoying but we lost a card without knowing and someone started to spend on it. Got an alert and knew it wasn’t us, opened app and locked cards straightaway and got an alert a few minutes later that another transaction had been declined. Messaged Starling and they great. It was passed to there fraud team and a new card sent out straight away and our case resolved within a few days.

V. P.

Great banking. Easy to use. It’s my account for international trips and it’s so easy to use. Highly recommend

L. W.

I’m self employed but have more than one business. Starling has made my banking effortless. I can’t fault them. So happy I switched from a similar banking app who were charging me.

S. C. (. P. W.

Love this bank, literally my only problem with them is that you cant round up on ALL of your saving spaces, as currently you can only choose to round up on 1 saving space account. but other than that teeny tiny thing, everything is easy and plain and simple to use!

Z. L.

Please be careful with this App Banking. And please be very careful with those 5 stars - could be misleading. It is very convenient it’ll it works, fast, simple and efficient. But if you got a question or issue you might be on your very own. Tell you a real experience: if you got a real question or issue you will NOT any any real service. You would not be able to call through, and you will not be chat with a helpful person. For past few days I opened an US dollar businesses account but my client cannot pay me with ICH routing - they just need to know the Swift/BIC code, and I tried many approaches over many days just can’t get through to a useful person to get it. A”Daniel” in the chat told me twice Starling Bank USD account doesn’t have IBAN or Swift number. How untrue could it be. Until today finally I figured it out myself by trying a test payment to this account, and found it’s a bank registered in Jamaica, having a New York Address shown in its Account Details. Starling even charges 5 pounds a month for this. That’s going to be what you get from this sort of App Banking. Be prepared mentally and know what you are expecting on wo you got an issue. I believe Starling does have real person to massage this google review page.

W. H.

I don't understand how anyone can give Starling one star. Excellent app, super friendly customer service staff, fast notifications, easy cheque procedures, easy banking procedures, etc. Anyway, online banking beats the High Street banks in many ways?

J. B.

Excellent App, simple to use. Like the "spaces" feature, very good for money management. Payments and transfers are quick and efficient. Pity they don't have accounts that pay interest?

S. R.

I love this bank... no wonder why they are UKs number one app bank. I’ve never had any bad experience from them. It does exactly what it’s supposed to, with no delays in the app notifications. They even have a money saving scheme within the app, and also an over draft service which is all controlled from the app. Their rivals are no competition!

M. P.

For a long time I was looking for an online bank that not only gave me some interest, but fitted my needs, allowing me instant access to my money and easy control of my account, I’m over the moon that a friend suggested Starling, well done team your doing a great job Regards one very happy customer Mark

D. L.

Very easy to setup and use. I have had no issues since I’ve joined them. 100% recommend this bank to any beginners❤️👌🏽

J. B. (.

Really been enjoying using this bank for about 6 months now. We use a joint account to keep all our bills etc in once place. Being about to see when direct debits come out and what our spending trends are on screen without having to scroll through a bunch of transactions is great.

T. N.

Moved to Starling recently and have not been disappointed. The transfer of my account went very smoothly. Using the Starling App enables smooth, simple transactions and, given the trying time we currently are living through, enables me to do transactions from my phone and also using the local Post Office

H. J.

I would have given you over 5stars but why I gave four was that, starling has won best mobile bank three times consecutively but yet, banks accept only Monzo statement to open normal account. Why not Starling? Otherwise, you guys are doing good.

D. D.

Moved to Starling bank a few months back. Seem less switch from old account. Always helpful. Alerts for every action on your account. So far so good

J. G.

Excellent service and choice of options for your bank account, very few charges and easy to use app. Highly recommended.

T. F.

Very good bank. I'm using STERLING as my business bank account no problem so for I'm new costumer only few months but what I can see is very high protection and good communication Thank you STERLING team 🙂 ⭐⭐⭐⭐⭐

E. S.

Really easy to set up and monitor constantly with tons of personalised choices for my business. I have even helped my daughter set her own current account with this amazing bank.

G. M.

Just recently moved to Starling. Primary reason was for instant notifications of activity on your account, and "heads up" notifications day before anything due to leave account. All spending can be allocated to a category of your choice, enabling monthly review of where money goes. Plenty other cool features also. In the three months I've been with Starling it's received very regular security updates via app store. So ensure your auto updates are on or regulary review you updates to ensure this happens It's the future of banking

A. F.

Starling banking for me is very convenient and easy. I could.use it.in more countries with ease💖💞💕❤🧡

A. D.

An amazing online bank. You can clearly see you money, what goes in what goes out, reminders of upcoming bills due and when, you can set yourself up little pockets of money to help save, you can name your pot, EG ( holiday) ( car) etc I can’t recommend this bank enough, breath of fresh air, from your high street banks

R. P.

I have used this account to try it out for the past couple of months and it has worked flawlessly. I have yet to find a problem unlike another popular account I tried which gave constant problems. The starling app works well on several devices and I hope to continue to use it.

D. M.

Great app and highly reliable service. Would like to see ability to track notifications via the app and also a ledger style interface so we can track balance more clearly.

C. B.

Excellent On-Line Bank for your Business Start-up and Entrepreneurs! Highly recommended. Very easy to setup and a high quality brand. You will not regret in opening an account with Starling Bank. This is one of the better on-line banks here in the UK.

J. T.

I switched to Starling primarilyfor ethical reasons and also because of the quality of reviews I'd read about their online banking. So far I have not been disappointed.

H. K.

Not been with Starling for long, but everything was smooth and easy. We particularly like the Euro account, as it is handy when we go away. Love that there is no high street branches (they are tedious in the day and age) If anyone is wondering what an online bank is like, it is absolutely great! We would recommend it to anyone! Thanks Starling!

R. A.

Easy to use and very accessible with physical banking of currency via a post office. Also the ability to budget without taking hours a month to track spend and discretionary spend.

S. S.

I’m very happy with Starling. One disadvantage is I am unable to buy and sell cryptocurrency. Therefore, I have had to keep one of your competitors accounts open.

T. T.

Easy to use for small businesses. The review process is hit and miss depending on your business profile. But for most straightforward businesses, it is easy.

m. t.

I love the simplicity and great rates while travelling with my Starling App. Starling is a brilliant banking app!

J. D.

I only recently moved to Starling Bank and I have to say I have been very impressed so far. Their technology is superb and it actually works very easily. I have also had to use their support service on a couple of occasions and the service has been outstanding in comparison to many other banks/organisations.

K. H.

Best bank by far! Business account simple and easy to open. App is so easy to use. I cannot recommend higher.

j. o.

Loving my new bank! Constant record and notification of spending and upcoming bills. Spaces for saving and I get paid interest! Who could want for more

J. S.

Great banking app very easy to use i find it better than my old bank TSB

c. b.

Only started to use this bank recently and I’m really impressed with it I can find everything I need really easy on the app and I get notifications for every payment so I can easily keep track

J. O.

The best bank I've used. Easy to open an account, great app, never need to go to a bank and queue up ever again!

j. b.

Starling is the bank to join. It is very efficient and you can see everything on their gear app. I just hope they can continue as they do now

R. S.

Brilliant, Helpful Bank, I use my Card overseas with no charges, so glad I found this gem

B. D.

Excellent banking app even though it's a online bank I felt confident enough to transfer my other bank accounts into this one app. Absolutely recommend

G. S.

Excellent mobile-first bank. Costs are low. App is very well designed. Great experience overall.

Y. S.

Starling Bank prides itself on being Britain's best bank and changing banking for good! I am absolutely Delighted to say that these statements are so true to who they are and what they do for the people. As a business owner in uncertain times, Starling Bank stepped forward to ensure that businesses with scope to grow are given the opportunity to grow! Smart online system with great customer support. 10/10 Extremely delighted to be a customer and look forward to working closely and moving forward with Starling.

J. E. G.

Excellent service,easy to use app even for a technophobe like me,all the protections of a high street bank but without the hassles getting to YOUR money.a well earned 5 Stars from me,a very happy Starling.

f. h.

Since joining late last year,not really had a problem,a small time to adjust to the app (my age)but now easy fast and very uptodate

J. B.

I never thought banking could be so easy, well thought out and working for me! Brilliant - very pleased. I recommend you try it.

R. B.

Excellent so far, so much better than high street banks and becoming just a force Great App/online platform Very happy customer so far

I. S. S.

I have been so impressed with starling bank I have had no time to open another bank account.Conveninence is priceless and i have had no issue with banking with starling.

R. F. S.

I've been with Barclays for 43yrs. There is no customer service with high Street banks anymore, they are a complete waste of your time. Switch to Starling, may as well. So far really impressed, I opened an account, paid cash in at a post office, got cash out via ATM, bought stuff on the debit card, set up direct debits quicker than it took barclays to send me a new password for online banking. Wish I done it years ago.

S. R.

Starting bank is a grate,I had very bad experience of other general banks,I was opened bank with Halifax,after they send card and pin they send later they closed my account, it's a very terrible, what ever starling bank grate,you can watch out daily your spending, I it's my opinion it's a grate online banking option.

R. K.

Problem free account opening in under 10 minutes. Trouble free ever since and far more informative than my legacy bank ever was!

D. B.

This new bank is brilliant, having banked for years with the tired old high street clearing banks, with their patronising attitudes, and each one with their word perfect terms and conditions, they might as well all trade under the same name, however Starling is different, individual, and now probably the best bank in the UK.

P.

It was very easy to open a sole trader bank account (you need to open a personal account first). The ID checks and verification was not difficult. I love the spaces feature where you can save money in different "folders". This will be very helpful when I have to reserve earnings to pay the taxman instead of being shocked by the tax bill at the end of the year. Overall I am very pleased. The debit cards that came in the post were very stylish, and yes that matters, too , because it indicates that the company is very forward looking and do their market research well which I take to mean they listen. Having said that, as I'm a new customer I haven't had the experience yet of needing to talk to their customer support. But honestly I was on the phone for hours for my current high street bank, so at worst it will be the same at this point.

T. K.

Astonishingly efficient banking. The traditional high street bank is doomed. New Starling business account opened in 3 days. No monthly charges. Lloyds quoted me 12 weeks and monthly charges.

J. D.

Quite the best bank that I have used. Improvements keep coming. Some more are needed : 1 Accept cheques from foreign banks. 2 Desktop app does not work with euro accounts. 3 Cannot switch between accounts on desktop app. 4 Cannot create new categories for labelling spending.

t.

I have been with this bank for about 6 months now. The customer service is brilliant. All the staff have been fantastic . Any issues ( not with them ) have been resolved speedily. I would highly recommend them. The app is easy to use and works well. Keep it up 👍❤️

V. D.

I have been with Starling for over 2-years now and in that time I have had nothing but great and reliable service from them and would highly recommend them to anyone. I recently set up a joint account with my GF and it was such a breeze to carry out and it has come in very handy since moving in together to our new apartment.

M. G.

Really informative and easy to use app with a green thinking bank. Decided to switch away from Lloyd's after many years and haven't heard a peep out of them. Looking forward to a more positive banking experience!

A. A.

Can't complain about the every day business banking account - Easy to open & straight forward to use - Been picture perfect for the last 2 years - Easy & practical to use - THEN SUDDENLY OUT OF THE BLUE - Sorry we are closing your account (AFTER 2 YEARS OF TRADING) REASON: Because we don't allow motor trade accounts Hundreds of thousands of pounds transactions going in & out every month for the last 2yrs & very very frequently asked security questions "REASON" for the transactions & same reply always "purchase of vehicle" So they knew my business transactions And its only been brought to their attention RECENTLY what my business is???? & I've got 2 months before my account gets closed I've asked for a satisfactory answer how its been 2 years I've slipped the net & if its not my fault you've overlooked it - why am I getting penalised for your mistake & the only reply I get back is Sorry we've made our decision & we are closing your account Not asking for sympathy but have had covid hit me hard (hospitalised for apprx 8 weeks inc 3 weeks on the ventilator earlier this year & now long covid recovery is hard & slow) Never had any banking issues with Starling in the 2 years Not nice to be left in this state

W. G.

So far so good. Communications are quick, took around 8 hours to open a new personal account and instant for a business one. Awaiting cards to arrive and then be switching from Lloyds

P.

Easy application process, quickly set up my account, able to move money into it immediate, although no card yet allows me to link to Apple Pay meaning i can spend from account with an hour of applying. Really great initial experience.

A. W.

Only been with them a few months and no problems at all. Quick and easy to open an account.

S. P.

I have been a Starling current account user for some time now, the mobile app is outstanding, the whole set up seems flawless from my own experience. Now in the process of switching another of my current accounts to Starling, what’s not to like !!

H. J.

I changed from Santander because during lockdown they told me I couldn't have a contactless card unless I closed my basic account and reapplied for a 123 account, which could take over a week. Within hours of applying to Starling I was accepted and had Google pay working with a virtual card on my phone and within 48 hours I had a new contactless card. Their service had been commendable and whenever I have needed anything I've contacted them in the chat service and had my issue resolved within a couple of days. They're the best bank I've ever dealt with. Also the function they have in their app to round up everything you spend to a separate space is fantastic at Christmastime! I highly recommend them!

C. P.

I’m really glad I changed to Starling Bank. I now find it much easier to track my spending and saving. The App is great. When I had a question I spoke to someone on chat and they helped resolve the issue immediately.

A. C.

We are a small and very active business and this means that we need to be efficient in all that we do. Starling Bank was our first option when we decided to switch the previous big-slow-and-indifferent-well-established bank. We never looked back and we were more than amazed that banking can be actually easy, secure and unobstructive. We have received great support for all our queries and more from Starling Bank. In essence they are more human and closer to the small business than the banks that have numerous branches. Alin@FinWood

L. s.

I use this as my main account and I have to say the customer service has always been too notch, fast and reliable

A. J.

Banking with Starling is so much better than any other bank, simple things like..... when you call their number, someone answers.......

M. C.

Made the switch from what was for years the top bank for customer service, and Starling haven't disappointed. Totally geared for online banking, so super simple to organise, switch, join and manage.

C. J.

Having been with RBS (OneAccount) for many years, decided to move across to a more modern online bank. Love the interface, ease of use, immediate updates on spending, and notice of upcoming payments. Really good compared to the slow and cumbersome OneAccount. All available through mobile phone. Excellent. A few of areas for improvement 1) Would be good to be able to define your own payment categories (so you can see what you spend your money on), rather than these being pre-defined. 2) Joint Account should have same functionality as personal account e.g. bill splitting in a restaurant. 3) Payments should not be refused if there is enough money in 'Spaces' to cover payment. A/C should just be shown as overdrawn.

M. B.

I have 2 app bank accounts one monzo the other starling. Starling is by far the best

m. f.

I saw the reviews and was concerned as I had a potential fraud to report (Amazon Transactions) . Tried the phone line but no answer after 10 mins. I gave the on line chat a go and got help within a couple of minutes, the person then kept online as we went through it all and I must admit she was very helpful. To be safe card cancelled (my choice) and new one being issued.

C. S.

Each time I've had queries I have found the team have resolved my questions or helped me solve a problem quickly and as clearly as possible. Also very helpful and polite.

C. C. (.

Really easy online application process, account set up that day and card arrived a couple of days later. App is easy to use with all the information you need available at your fingertips. Interest paid on balance.

W. R.

No complaints from me up to now, a simple online bank experience. The card took quite a while to arrive but I had the app so it wasn't to bad.

K. R.

Easy to set up, easy to make payments, love the confirmation received so you are always up to date

R. C.

I opened this account as a second account that will work with my watch- but I love the app, the functions, flexibility- I am planning to move after my next wage and bill run (so it has time to settle before the next run). I was pleasantly surprised!

J. P.

Great Bank gives you updates on every transaction so you know at all times where you are. Love it!!

B. B.

Easy to sign up and very quick card delivery. Everything explained well. App very easy to use. Excellent experience.

M. X.

Easy to use and very practical. It gives pretty much instant updates on everything you and allows you to see exactly what's in or out which is very useful. Love it.

J. R.

First class banking experience, I just wish I'd switched to Starling earlier!

J. G.

Phenomenal. I couldn't be a happier customer. I'm using them now for both of my businesses accounts, my personal and join account. They do absolutely everything right. I cannot fault them. Using the last of my Natwest account (now happily closing it!) is so archaic in comparison to Starling's. Starling's desktop app is beautiful and easy to use and that's not even their main focus. Their mobile app is, which of course is sublime. Don't hesitate to get an account.

J. G.

Having being with RBS since 2004 I recently took the bank swap to the co-operative Bank, what a mistake. Found out afterwards they the co-op don't have business account support by app, and it can't be integrated into accounting software. After a little research opted for starling bank, applied on Sunday morning, by the evening I'd got a personal account, business account up and running, also integrated into Freeagent seamlessly. With the bonus that it's immediate updates so I don't need to wait for bank feeds overnight. I get notifications immediately if any transaction in or out. By the Wednesday I'd received my bank card, which was impressive as it was also a bank holiday on the Monday Absolutely first rate. Thanks starling bank.

J. W. C. K.

Excellent Bank for foreigners coming into the UK. Highly recommended and very satisfied for their service and efficiency.

F.

Left my high street bank after getting a Starling account. Doubt i will go back to a physical branch again. So far i have been very impressed. Opening the account was very quick and hassle free and the convenience of doing this from home was great. My card arrived within 2 days and was easy to activate from the app and also set my own pin without having to go to a cash point was so convenient too. Many great features to the account and i would definitely recommend this bank.

M. L.

i found it hard at first making sence of how to use the app, but there's always help to talk you through it. what a great team thank you 😊 🙏

S. H.

I moved to Starling after N26 left the UK and wish I joined Starling earlier. Everything is so clean and the app interface is user-friendly. I do feel like I know everything that is going on with my finances. Makes managing personal and investing funds between spaces very convenient.

K. C.

Account opening was much easier than other banks. We applied for a Government backed Recovery Loan Scheme loan, were declined, but never given a reason for the decision.

S. D.

One of the bestest and trusted online bank in the UK. So proud to be a account holder of Starling Bank. Thank you Starting

M. S.

Really easy to set up with all the facilities I needed, so far has been a good experience.

S. G.

I think this is a great banking service and seems to be technologically much more advanced than the traditional big names in banking in terms of transaction simplicity, message updates, aap features, options and user interface. However, i have a regular transaction issue and the customer service has no idea of what to do. Their backhand team has taken over a week now and yet no update. When I read some reviews from some other customers as well, i am seeing random but regular issues like account access, money transfer issues, etc. So while this seems to be a very good app, i am no longer inclined to consider it in the same league as a traditional bank in terms of service and trusting with my money. Update: I had followed up with team starling for 4-5 times now in about 7-8 days. After continuous pestering, the issue was solved in one of the chat sessions i was having with the customer care. I believe the problem was with a security alert or a small configuration change that had to be done by the backend technical person, but it just took them a long time to have someone look at it in the first place and hence the delay. Update: been a user for just under 3 years now. Overall happy with the simplicity with service. Upgrading review from 3 to 4 stars.

A. M.

A seamless experience. Great services and support. Very clear, smooth and accessible app, very easy to setup and use.

K. s.

I've never felt the need to leave a review on either a bank account or an app before. But I have been so happy since I got Starling. It's so simple and easy to use. I love the different pots of money you can save separately. Every time I have ever got in touch with their customer services they've been brilliant. Best bank account I've had. Love the non fees when paying abroad too. I've managed to get one of my friends to get an account with them too 😊

J. E.

I recently moved to Starling and I've been impressed with their banking app. It proactively lets me know when bills have been paid or money has gone out, as well as displaying a useful pie chart of spend during the month.

D. S.

Very simple app, easy to use banking, the different spaces for money are a great idea but the best is the automatic round up & save is great, when you spend Starling automatically saves the difference into a spare space, contributing to saving for a rainy day

S. O.

I'm extremely happy with Starling Bank and the mobile app. Very easy to use and very informative. Spaces functionality is a nice touch, to be able put funds aside for the future.

J. L.

I have just opened a business account with Starling I was well impressed, very responsive in no time, efficient and simple process, and a big bonus is you can speak to the local operators. It can't be easier and simpler than this. Forget about these big boys high street banks like HSBC, Barclays etc. we have tried to open an account with the high street bank since April, until now still haven't managed to get hold of any one who can help. Thank you starling bank

H. N.

I have just opened a personal and business account with Starling Bank. I am slightly concerned reading reviews that a lot of accounts are frozen and funds are withheld. The set up was very easy and I didn’t have any issues. I am hoping that when the cards arrive that I will be able to activate them easily and transfer some money into the accounts without hassle. I am hoping my husband and I can transfer our accounts after never ending problems with high street banks. Fingers crossed it all goes well

C.

I have left my previous bank (First Direct) after 30 years and have been tremendously impressed - almost excited - by Starling Bank. The app on which you control your banking is fantastic. It’s intuitive, 100% user friendly and you are utterly in control. I love the real time notifications that come through for every transaction made. My only criticism is that Starling don’t issue cheques. I still use cheques about 6 times a year and I do hope they will address this gap.

R. J.

Early days but so far have been delighted with the quality of service provided by Starling. I would certainly, and have in fact, recommend them.

G. B.

How much information does this bank require. I've set up a limited company but not started trading yet. It's a new start up, no customers as yet so I can't supply invoices or signed contracts. Business plan is basic. I've waited over a week and no account set up yet. I will probably try Tide online banking as their set up seems a little easier. I don't want to borrow money, I just want to start trading. Not happy FINALLY got everything sorted out. Brand new account. Thinking about things they need to make sure I'm not money laundering or doing anything else illegal

D. A.

First of all, the process for opening a business account was quite long, but was successful. They have asked for a lot of proofs about my business, but I think they have the right to do it, as long as you don't have nothing to hide! The app platform is very nice and welcoming. I hope I will not have problems that will affect my business in the future.

P. G.

Superb for personal banking - if like me you like using great technology and rarely if ever go into a bank branch. So easy to open an individual account (although they make joint accounts needlessly difficult). I am in my 60s so probably not their target market but I am certainly a fan.

R. H.

Good app and support when needed. Doesn't have savings account or have ability to have overdraft on joint account which is frustrating.

J. H.

I have to say Starling make the whole experience different, from how you apply for an account, receive your different looking bank card to how you handle money. I’ve read some of the reviews about frozen accounts, but from what I can see it looks to be genuine fraud prevention which has to be a good thing. I’ve only had the account for a short while, originally to make use of the free usage abroad. Had to use customer services yesterday for the first time and was happy with the outcome. Time will tell if the issues with frozen accounts turn out to be genuine but my experience so far is excellent.

G. S.

Love starling, best bank. Don't usually do reviews but would highly recommend it to anyone. Easy to manage my account and the features are great

C. P.

Banking with Starling is so convenient. Everything is just straight forward. I can see my spending instantly, I can increase/decrease my overdraft whenever I like. I can lock my card if I misplace it. I can deposit cash at any Royal Mail Post Office. The app is super easy to us, and customer support is quick, friendly and efficient. There are so many great things about banking with Starling Bank, when compared to my traditional “bricks and mortar” Building Society, Starling wins hands down. I haven’t fully switched and make Starling my main Bank (but I use them the most) because I believe that it isn’t frugal to keep all my money in one bank.

W. I.

Love my Starling accounts! App so easy to navigate, real-time transaction notifications, fast and easy to transfer between my account, my husbands account and our joint account. Fast payments between other banks too so great when I want my son to withdraw cash for me on his way home - just transfer to his account and text him to tell him to stop off at a cashpoint (saves me the trouble of having to go out!). Couldn't be happier.

S. R.

Excellent mobile banking. Easy to use, well organised.

D. A.

I’ve switched all my banking needs fully to Starling and am so happy with the Starling service. I love the design of the app, the great customer service and the physical card design. Using the card abroad too is great. I’ve had no problems at all. The deposit service at any Post Office branch has also been super. If you’re looking for a modern bank then Starling is for you. I just hope that as it gets better and the word spreads they don’t change too much or lose their excellent customer service. I have faith though!

L. T.

The App is easy to use, with no issues connecting to my Quickbooks. The customer service line is quick to answer, and very helpful and professional to deal with.

M. Y.

AMAZING bank, been with them since August 2018 and never looked back. I love the instant transaction notifications on my phone and the warnings that money is coming out the next day. My girlfriend is also using Starling bank and she said she was warned on the morning that there was not enough money to pay a bill, she transferred the money needed and the bill was taken out immediately. Not had any problems with them so not tried customer services. The sign up was so easy, I have an account, so does the missus and we also have a joint account. We don't get charged fees on transactions abroad either. All round fantastic bank, 5/5 stars from me!

C. L. S.

After opening my personal account with Starling when they were a new and up and coming online bank, I immediately knew they were going places. Their sign up process is quick and easy and I was up and running in no time. A little while down the line, I realised there was no need to stay with my high street bank so I completed the switching service. Starling made this incredibly simple and easy. Their app is user friendly and easy to navigate. They’ve really thought about what banking is and having pending transactions to see means I’m never late for a payment. I would recommend them to anyone.

C. M.

I've been with Starling for quite a while now, and they've been better than any high street bank I've dealt with (I've had a few). Please, Starling, keep doing what you're doing and try not to change. Your customer service has been brilliant, your responses quick and I feel like a valued customer!

T. E.

When’s the credit card coming :) Great banking facility for international travelers.

S. R.

After N26 left the UK I scrambled to find a replacement bank. Thinking I wouldn't find anything comparable I first tried NatWest (disaster I'm afraid). After that failed attempt I am pleased to report that Starling is everything I hoped for. I'm quite happy I found them and would recommend Starling to anyone who needs a modern, no frills bank.

J. y.

Starling bank have been great the app is so easy to use and it was so easy to get a account online

D. D.

Absolutely fantastic. I switched over to starling last year, and since then, my wife has joined and we also have a joint account with then. Not once have we had any issues, and the few questions we've had, we're all answered promptly by customer services. Worth noting as well, is we have always got through to someone in a matter of minutes. Never have we been on long holds to get through. Never again will we consider traditional high Street banks, they simply can't touch the standard set by Starling!

R. R.

Since opening a starling account I have shut my other bank account down. I use it on a daily basis and it helps me keep an eye on my finances at a click of a button, the app is great and I have never had any issues with it. I have only queried something once via the chat option and everything was cleared up in 5 minutes so I had peace of mind. I would recommend using starling bank to anyone and I will look forward to any new features that they introduce. Thanks to the team a t startling your efforts are appreciated.

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