Reviews of United Trust Bank. (Bank) in London (London).

United Trust Bank

33 Reviews

21 Comments

Bank

1 Ropemaker St, London EC2Y 9AW, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of United Trust Bank, Bank in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

Map

Open hours of United Trust Bank

Sunday

Closed

Monday

9am–5pm

Tuesday

9am–5pm

Wednesday

9am–5pm

Thursday

9am–5pm

Friday

9am–5pm

Saturday

Closed

Popular times

Sunday

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Monday

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Tuesday

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Wednesday

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Thursday

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Reviews of United Trust Bank

S. G.

I took out a three year bond for my partner who had Alzheimer’s disease. I had LPOA. On the 24th July, last year, 2021, he died. On the 9th August , I confirmed by letter, that he had died and enclosed a copy of his Death Certificate. I received no acknowledgment and, despite my request, the Death Certificate was not returned. On the 30th December 2021, I forwarded them the “Grant of Probate Certificate” instructing them to transfer the Bond into my name. Heard NOTHING! On the 25th January, I rang and spoke to “Jack”. He stated UTB had not received the Certificate. I then sent off another Certificate that day, registered post. AGAIN NOTHING. Have rung this morning and spoke to “Amy”. She had to search to find out that they had received the Certificate on the 26th. “Why has no one contacted me”? She could not give a reason and I said I wished to raise a complaint. She said a Manager would ring me back straightaway. 1.5 hours later NOTHING. AFTER THE LOSS OF YOUR PARTNER, YOU WOULD HOPE THAT THEY WOULD DEAL WITH THIS MATTER SENSITIVELY, WITH COMPASSION. Disgusting behaviour. If I do not receive a phone call before close of business today, I will be contacting the media concerning this Bank’s ethics. I would add that all the other Banks I have had to deal with, responded immediately and any monies due were deposited in my Bank forthwith. UPDATE: The Bank have spoken with me twice today and all my concerns resolved. I am confident that I will have no further negative issues with them. UPDATE:

M. C.

great customer service and impressed with the savings rate versus high-street banks. New account opened within 5 minutes. Would recommend.

G. L.

Louisa and Stevie have both been amazing, it was pretty stressful with delays from the surveyor but they made it a lot easier to keep the keep the client calm etc. We managed to get the application completed in 20 days with a full valuation and just 2 days after receipt of the valuation report!! Great work :)

j. e.

I had a very urgent big bridge that needed to complete by Friday 17th December. From start to finish UTB were great, they understood why we had to go so quick and did more than they should have to get this complete a day early too. Massive thanks to Dawn & Sukdev at UTB for going over and above, i wish all my cases came to you. Also thanks to Kira at the beginning for turning the terms round so quick. Massive thanks again xxxxxx

l. e.

Just completed a £500,000 bridging loan with UTB and it couldn't have gone better, James O'Boyle was superb and Owen Bentley helped us out also, pleasure to do business with

D. L.

Good interest rates for fixed deposits and very helpful customer service in sorting out my online banking.

P. S.

Good to deal with. Helped us to secure short term bridging finance against the equity in our house to enable us to purchase and renovate another house which we wished to move into in the future. A smooth and easy transaction. Would definitely use again and recommend to anyone looking for short term bridging finance.