Reviews of UTP Group. (Bank) in Reading (Berkshire).

UTP Group

218 Reviews

72 Comments

Bank

Financial institution

Payment terminal

E-commerce service

EFTPOS equipment supplier

Equipment supplier

Reading Bridge House, George St, Reading RG1 8LS

Description

Information of UTP Group, Bank in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of UTP Group

Reviews of UTP Group

J. K.

I changed over to UTP Merchant Services over 12 months ago. Julie who set me up made the process flawless and so easy. I had a slight problem at the beginning with the machine but this was resolved immediately. Receiving the funds the same day has really helped my cash flow. Thank You UTP for such a great service. I would highly recommend this company.

A. Q.

UTP really helpful, our local rep Charlotte beat every rate we’ve been quoted and helped with PCI within minutes of asking her. Really happy with the service

M. S.

Hannah came and saved the business money , time and hassle . She is always available on the phone or to pop in if we need help with the card machine . Highly recommended The riverside cafe - Tenbury wells

B. H.

Very pleased with service provided by Hannah who arranged the smooth transition from our previous card machine provider. Very professional and efficient. Many thanks The Bewdley Cobbler

n. b.

Really happy with UTP, Machine works, friendly rep and Charlotte helped me with my PCI Compliance when needed.

J. P.

Excellent customer service - any issue is always resolved quickly however big or small. Thank you.

J. B.

Easy to set up, saved over £2000 a year in transaction fees. Always on hand when we need help & advice.

K. D.

Fantastic company to work with. Every member of staff have been very courteous and explaining everything so that it is easy to understand.

B. K.

Charlotte has always been available to help us and acted quickly when we changed the ownership 🙏🏼

S. A.

Join Utp through mick he’s help me loads I’m happy with the service would recommend

p. d.

Very good customer service and Mike was fantastic really easy to deal with 👍

I. I. 3.

We have been using this company for our card processing for nearly a year now. When Julie came to us and said that she could half the fees we were paying to our old company we were very sceptical but thought we were ready for a change so we took the plunge and signed up. I can only say that our monthly fees are indeed less than half what they were and another big plus is that the money is in our bank account the next day where we were waiting three to four days with our old providers. The after service is fantastic, Julie and the office support team have solved the one issue we have had very quickly and efficiently, nothing is too much trouble for them. I would highly recommend UTP without hesitation to anyone who needs the services of a card processing company.

A. F.

Helpful at all stages of the process. Would recommend!

H. M.

Very happy with the service from this company. Their processing time is 70% same day, which is a million miles away from where we were with our previous provider worldpay which were taking, in some cases, up to 4 days to clear! Would highly recommend.

L. G.

Fantastic, quick and always reliable 👍🏻

T. W.

So far the experience has been excellent with UTP. Laura is the sales team is proactive and friendly, their pricing is very competitive and their website is informative. We aren't actually using the product for our ecommerce yet as we are in the validation stage. I will update the review once we have been trading for a few months.

S. B.

Good experience, all requests completed as requested. Thank you

i. f.

Customer contact representative could not have been more helpful. He was extremely patient and after several attempts managed to get us back up and running. Very professional and a credit to your company.

J. W.

Excellent customer service by Hayley Morgan, very efficient and dealt with my enquiry very fast! Could not of asked for a more helpful and courteous person to deal with our account. Top notch service and always ready to help when I have problems.

D. P.

BRILL SERVICE AS ALWAYS, THANKS AGAIN

J. F.

So far so good, Laura on the direct sales team has been very helpful and answered all my questions in a timely manner. From a product perspective, the pricing appears to be very competitive so looking forward to getting up and running.

J. H.

We changed to UTP at one of our sites Julie and the team delivered everything they committed to. We have since rolled the service out to the rest of our businesses again with great backup and assistance. would recommend to anyone considering reviewing their card terminal agreements.

S. S. (.

Best in the market, for price and service

S. W.

It is early days but UTP and Laura have been very good. The contract is great and Sooooooo much better than bloody "FIRST DIRECT" that have been ripping me off for years. So happy days now.

A. I.

I've been perfectly happy with UTP. First and foremost the deal is good. But just as important everyone is friendly and helpful, in particular Laura and George. What a relief to escape the anonymous dispassionate monolith knows as W*rldP*y

M. E.

I’ve been with UTP for 6 months of a 12 month contract which is what I wanted, all good so far would recommend, I have had some bad experiences with other providers, these are top at the moment 👌🏼

G. C.

Having used UTP for a while now, the best thing as with any business is knowing a member of staff who's able to assist you with whatever questions or queries as and when needed. Laura from UTP is reliable, professional and well recommended.

L. P.

just signed up through Laura..she made life easy. A relief to get away from WorldPay who had just upped prices by 30%.. in effect, after WorldPay's hike my prices should be 50% less with UTP. Tom :)

G. H.

Always easy to work with and very efficient. I have three accounts with them and never had any problems. Can always beat competitors on price

J. S.

5 stars so far but have only just joined. As of this moment I have been very impressed from Lewis the sales guy to Josh who helped me to set it up

V.

Thus far, service has been great. I was just issued my merchant ID number, and UTP have been very helpful, particularly Laura.

B. S.

amazing professional service helpful

J. B.

Hannah was really professional and understanding when she came into our store - The Bridal Boutique of Worcester. Everything was explained well and our questions answered. We are delighted at the package that we have and Hannah's aftercare service is excellent. We have received our first monthly invoice and the charges are spot-on. Fully recommend UTP, therefore FIVE STARS.

Z.

I've been with UTP for 6 months, excellent service provided so far no issues.

H. W.

I can only speak as I have found so far, which is early days. Everyone has made everything very straightforward. It is nice to speak to polite and helpful human beings for once.

r. c.

The experience was Very Nice, Polite And Couldn't Of Been More Helpful it was that good that i had ordered my till rolls before i knew it.

M. A.

As card machine agreements go this has been a relative smooth experience and Jason has been true to his word all along.

P. B.

Have had a fantastic experience with this company and will definately use them for other businesses

F. N.

Thank You Millicent Griffin for sorting out my PDQ. Brilliant customer service. :) Frank Nutt.

M. L.

Customer Services are always polite and sort everything quickly and efficiently.

J. A.

Excellent Customer service, big thanks to Hayley for resolving our day to day queries.

M. S.

A very helpful service that solved the problem in a friendly and straight forward manner.

S. A.

Great service, excellent customer support and special thanks to Laura ;)

P. T.

Huge Thankyou to UTP for setting up the card machine. We’ve never had one before and the representative was very informative. We went with the UTP pro where we have our products on there and a back office with reports. Really happy with the service and Helpdesk are always available to help. W Gardens

M. H.

Great service provided, no issues here.

D. G.

Excellent proactive service. Always very helpful

S. R.

Excellent service so far and good communications

M. L.

Very friendly, efficient and always answer the phone directly - unlike some others!

N. S.

All good. Thanks

S. B.

Excellent service,very friendly and extremely helpful

d. m.

Great service and competitive rates

A.

Easy to use, Good customer service

R. K.

Great service good communication

A. R.

Prompt and efficient service providers.

e. s.

Michael Taylor at UTP provided a first class service, providing clear and accurate prices at exceptionally competitive rates and supported us through the process and even installed our machines. Highly recommend

A. M.

Quick to respond, happy with the service

V. L.

Good customer service!

N. E.

Very pleasant and helpful

e. c.

Excellent

B. S.

E. D.

N. T.

M. p.

C. M.

E. A.

O. T.

In our 17 years in business we have used a few services all have troubles, hell we all have mistakes every now and again. It’s how you handle them that sets you apart. UTP has always handled the problems swiftly and efficiently. This means a lot in the day to day running of a business. Service you can count on.

S. K.

V. P.

N. I.

Thankyou to UTP and Barclaycard for saving me £100 a month on my card services. The representative was really helpful and the switch went really smoothly. Helpdesk supported me with the Install and I can’t recommend enough. Mo Islam Attercliffe Car Company

G. O. F.

Just signed up to UTP merchant services through a contact with Hannah Sparks. She was very helpful and made the process of changing card service providers easy.

K. L.

We reorganised our business model and the company did not execute our instruction. This lead to problems in collecting money. LauraWood took the time to ensure everything was sorted dour for us.Excellent service.

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