Reviews of FOX Service Centre. (Bicycle Store) in Newport (Gwent).

FOX Service Centre

41 Reviews

39 Comments

Bicycle store

Bicycle repair shop

2 RBF Business Centre, Pontymister Industrial Estate, Risca, Newport NP11 6NP, United Kingdom

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Description Map Open Hours Reviews Contact Photos

Description

Information of FOX Service Centre, Bicycle store in Newport (Gwent)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of FOX Service Centre

Sunday

Closed

Monday

9am–5:30pm

Tuesday

9am–5:30pm

Wednesday

9am–5:30pm

Thursday

9am–5:30pm

Friday

9am–2:30pm

Saturday

Closed

Popular times

Sunday

9
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11
12
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15
16
17

Monday

9
10
11
12
13
14
15
16
17

Tuesday

9
10
11
12
13
14
15
16
17

Wednesday

9
10
11
12
13
14
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17

Thursday

9
10
11
12
13
14

Reviews of FOX Service Centre

The greatest service on the PLANET!!! A small oil leak on my sons Fox 36’s approx 16 months old. Bike shop didn’t want to help unless I paid for a service. Went straight to Fox direct and a quick email said sure we’ll take a look. I was expecting the usual excuses about how I wouldn’t be covered by the warrant but nothing at all. I was nearby their place on Monday so dropped them in. Wednesday I get an email saying delivery company had collected them from Fox and just got home (Thursday) and they’ve been delivered. Well packaged and note say they’ve had a rebuild with new seals etc. Unbelievable service 10/10

n. p.

As always very helpful with excellent customer service. They are always full of knowledge and always happy to help with any queries or problems you may have. Work shop is top class very clean and well equipped. Workmanship is second to none. Would definitely recoment there service centre alongside there after sales department.

M. M.

Excellent service and very professional. Not only were they extremely friendly and helpful, but also kept me up to date with all work being done on my fork and shocks. Instead of forcing me to spend more money, they would give me different options, with advantages and risks to each option. I'm definitely going back.

G. C.

Super professional team that dropped what they were doing to take a quick look at my forks at the front desk. They confirmed a warranty issue and posted the forks back to me really quickly. Without them I couldn't have taken my bike on holiday so I'm super grateful. Many thanks - the forks feel amazing.

J. R.

I am writing to leave an account of the incredibly positive experience I just had at silverfish fox service centre. My fox coil had snapped over the weekend and I went in person to ask for some advice. I was greeted by a very pleasant lady who then passed me onto Adrian. Adrian was very helpful and advised me that a different shock would be more suitable for my weight and riding style. They took back the busted shock and replaced it with a brand new one, all under warranty and within 20 minutes of me being there. Excellent service and a very pleasant staff. Highly recommended technical advice. Couldn't have asked for a better outcome. Kind regards Jamie Richards

R. P.

Really good service. Turned around my shock and forks in less than 24 hours.

J. A.

These guys were great from response time through to delivery and communication along the way. I wrote to them on the weekend and Monday morning I received a response that really put me at ease. They’re experts! Recently moved to London from Dubai and during the shift, the moving company placed too much weight on my bike which made the shock fail. One email explaining the year, make, and model and I was on my way to a repair. Three days later, the replacement shock arrived at my doorstep fully ready to be swapped with the failed one. Sure, there’s a price involved, but I never felt it was unfair or unreasonable.

b. p.

Absolutely great - they rescued my weekend's riding after I managed to send my forks to the wrong place, and were great throughout. Fantastic customer service - really can't praise them highly enough. Forks and shock working brilliantly. Thanks Guys!

S. S.

Awesome service! I was looking to upgrade my Fox36 for more travel and damping performance and came into contact with Tayah Williams here at Silverfish (FoxUk) Tayah knew exactly what I needed, supplied me thr right part numbers and saw me through the purchase process. I cant wait to bottom out the 170mm Fork too and be forced to accept that it actually my garbage riding that needed an upgrade and not the Fork! But hey, who doesnt love new Fox parts? Thanks Tayah...

A. E.

A fantastic service from the team. They inspected, fixed and sent back my warranty item in a very efficient and timely manner. Cant recommend them enough! Thanks team! Enjoy them trails

D. B.

My new bike (Giant Trance) was very disappointing as the forks (Fox) were harsh and bumpy out of the box. I tried various things incl. changing sag and rebound, plus a lowers service but no improvement. Bike shop dismissed my concerns and just said “the suspension will bed in over time”. I was annoyed at this and ended up leaving the bike in the garage for nearly 8 months. Eventually I did a bit of research on the net – then called Silverfish and had a great chat with George who asked me about the fork and explained what might be wrong. I sent it to them and to my relief they found that a defective seal in the air damper was trapping air in 1 section and not releasing it. They disassembled both dampers and rebuilt them to make sure everything was right. As my bike was under 12 months old, everything was done under warranty incl. the delivery cost. Now I have the bike I should have had in the beginning, the fork is “buttery” smooth and it dampens out the small bumps like fireroad etc. Every part of my contact with Silverfish has been 10/10. George listened to me patiently when I first called with my problem, and Emily has been great on the emails to keep me updated, she is always cheerful and a joy to deal with. The lesson after all this – don’t assume your new bike has no faults – and it seems that most bike shops have v. little knowledge of suspension issues. And if you want your shock serviced or tuned to your preference – Silverfish is the way to go!!😄😄

A. G.

Great customer service! Very prompt turnaround! I contacted Fox Service Centre to buy 1 tiny O-ring for bushing of shock mount. Emily sent 3 on post right away and I got them on the very next day!... for free!! :-) Also spoke to Tim (one of Silverfish/Fox's suspension gurus) during their attendance in Tweedlove Bike Festival in Peebles, very helpful and knowledgeable, learned from him few tips about suspension set-up. Top class customer service! Will certainly do business again with Silverfish-Fox for my bike needs! Very highly recommended!

J. M.

Such a great company to deal with. I always had great experiences with Mojo and now they have morphed into Silverfish (also an excellent company) things are no different. I needed a part that wasn’t listed online. I posted on the companies Facebook page over Christmas- not expecting a reply until the new year. Instead I had an almost immediate response saying that they will look into my request when back in the office. The part I needed wasn’t available aftermarket yet but they went out of their way to find the park in their workshop (parts bin?) for me. This gets me back out on the bike and for less than buying new (if it was even available). Brilliant service!

J. t. L.

Got some warranty work done on set of 32's - hassle free, quick, friendly on the phone and well packaged on the return. Very Happy with the service in all respects - Nice one.

J. C.

Absolutely brilliant service! Helpful and friendly team managed to find me a spare Float R valve (even though they are no longer on sale!), ship and deliver within 24hours... couldn't ask for a better service, nor a more friendly and helpful team!

S. T.

Great customer service that were really helpful. Could of just charged me for the part however, took the time to see if it was under warranty or not. Saving me some vital cash in the process. Great stuff.

R. W.

Great service, fast, helpful and the staff have great knowledge of all Fox related products. Tom Wheeler has always been my point of contact and you could not ask for more. Cheers guys.