Reviews of Berkeley Vale Motors Hyundai. (Car Dealer) in Bristol (Bristol).

Berkeley Vale Motors Hyundai

236 Reviews

150 Comments

Car dealer

Car dealer

Thornbury Rd, Alveston, Thornbury BS35 2LR, United Kingdom

Description

Information of Berkeley Vale Motors Hyundai, Car dealer in Bristol (Bristol)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Berkeley Vale Motors Hyundai

Popular times

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Friday

Reviews of Berkeley Vale Motors Hyundai

M. D.

It was easy to book my service and MOT. I left my car the might before, there is a place to drop keys off and picked my car up the following day. The staff are always friendly and explain work they have carried out. I felt confident and informed.

J.

Bought my car from here 4 years ago and have always had a pleasant experience. Took my car for a service and MOT this week. Happy for quick and friendly service. Lady I dealt with on the desk was very helpful and treated me like a friend instead of just a customer. Very much appreciated! Thank you.

M.

I went to look at a Hyundai Bayon with my wife, with a view to leasing once again on the Motability scheme. Having had 4 previous cars from other dealers, that had all been very good to excellent, my standards were set high. We were looked after by Angelo and the whole experience was excellent. A test drive was immediately arranged and the negotiations upon our return were first class. Angelo was knowledgeable and helpful and I ordered a Bayon to the exact specifications that I was seeking. A really first class, established dealer - and the coffees were excellent too! I have a long wait for the car, but sadly that is the norm in post Covid times

J. H.

Very helpful lady (Gill) on reception upon collecting my car following a service and MOT test. The test results indicated I needed to check the wear on front tyres in 6 months time. She offered a lot of very good advice with regards the performance/wear, road noise and petrol economy from the various manufactures of tyres available for my car.

O. T.

An amazing experience at Berkeley Vale Motors with Alex from the Sales Team. I went in a few weeks ago to enquire about swapping my car for a new one, and Alex took the time to cover all the details and was very thorough - and today I picked up that new car! Alex has been so helpful and I had such a great experience, whilst feeling like nothing was too much trouble and I could ask any questions I had! I’ve been having my car serviced here for the last 2 years and the Servicing Team are also lovely. Thank you so much - would highly recommend BVM to anyone!

D. P.

Really friendly helpful staff that keep you informed about the work being done, so that there are no surprises when it comes to payment. Courtesy car provided and all work was carried out as stated. Overall very professional, even supplying cups of tea when required.

A. W.

I found this Hyundai Dealer to be extremely professional and efficient. This is the first UK dealer I have used since returning to the UK after 39+ years in the USA. Very impressed with the quality of service.

S. W.

Top friendly & respectful service, always helping the customer & giving best advice. Truly recommend.

D. C.

Post lockdown I rang to arrange a test drive of a new Hyundai Kona. Salesman Tom was helpful and knowledgeable. Safe Covid procedures were followed throughout and I liked the relaxed helpful attitude of the staff. I didn't feel at all 'pressured' to commit. All in all, a very pleasant post-lockdown experience.

A. K.

My car was fitted in for the usual MOT and servicing. There was a huge backlog of work for the garage but they fitted me in within a reasonable time frame. They also fixed a nagging problem with the rear seat. Great service.

g. t.

Sales team are great. Unfortunately the service team are not. We collected our car. It had oily finger marks everywhere on the interior, they had obviously got in with oily boots as the carpets were thick with oil, outside there were more oily finger marks. Oh and a clean is part of the service, which they obviously forgot.

A. H.

All staff were extremely friendly and welcoming into the showroom. I wasn't made to feel like just another customer through the door. Nigel Gravelle was fantastic from start to finish of the transaction. Was very welcoming and easy to talk to. I didn't feel rushed or pushed into a decision. The hand over of my VW and the collection of my i20N was faultless. Thank you Berkeley Vale. Top Draw!

B. T.

My car was collected, given a full service and returned after being washed. Excellent service.

M. D.

Friendly and helpful. The advice they give is relevant and useful. Tom in sales has provided excellent service

D.

Went in to have a look around. Nigel approached us with a friendly face. He gave me and my wife invaluable informative advice and if I decide to buy a Hyundai, I will certainly go to see Nigel. Our conversation is much appreciated, thank you

J. D.

have dealt with nigel vowles for years, purchasing atleast 11 hyundai cars since 2006, we are not a driving school......... excellent friendly service, like dealing with a family member. the service department and other after sales are also exactly the same, namely John / Brian and the service reception staff.

D.

Customer service is excellent and far better than every other dealership I have used. Honest, trustworthy and reliable. I cannot speak highly enough of the sales and aftercare team at Berkeley Vale. In my experience Land Rover and Mercedes have a lot to learn from this company about how to look after customers.

S. H.

i don't actually know as my wife took the car as i was working from home, but everything seems good at moment i drove to Birmingham on Friday night all was good. Steve H

M.

Great service, my car is always ready on time and the work carried out professionally. The staff are very knowledgeable and never any hidden extras. Great value car's as well.

C. M.

Updates and recalls completed bar one that they didn't have the part for. Kept in touch about when my car would be ready for collection. Good service as usual.

J. H.

Visited recently looking for a nearly new i10, Gianni was fantastic and super professional. Despite not having quite what I wanted he had some awesome alternatives and talked me into trying the new i10 neo. Now I have one sitting on my drive in the beautiful slate blue.

B. T.

I gave a 'feel good' feedback last year and I was equally pleased this year especially as I was loaned a brand new i10 to journey me home and back later, my car was also washed and shiny and ready to take home.

K. A.

Stopped in for a test drive that was all booked beforehand. The sales person was very polite, informative of the car that I was to test drive. Walked me through the car basics and off I went for the test drive.when I got back, a thankyou, any questions, no hard sell and good. A good experience.

D. S.

Looked after very well indeed . The car was collected from my home and towed in as the clutch had gone completely . Repair carried out on the day booked in , with the knowledge in advance as to the cost involved .

r. b.

I went in with my car today to book a service, the staff had a lot of patience and was very honest, the lady at the service reception didn't really knew that much about mecanics when i asked her if the water pump is driven by the timing belt or drive belt she didn't knew BUT She went in the back to ask and she told me that they replace it only If it goes bad although she didn't answered with one of the two options i gave her i knew already from the answer she came with that it's driven by the drive belt and i really apreciated her effort and honesty , she saved me from spending money on a new water pump . The only thing that i didn't really like it's that they said they will put in a thinner oil than the car used before ( most of the time) they reccomended 5w-30 instead of 10w-40 ( the car was on 5w-30 only once or twice in the past and in the rest of the time in 10w-40) and this is good and bad but more bad 5w- more lubrication when you start the car in cold weather , 30 means thinner oil that gets too thin from mentaining high speed for a long time and loses some of it's lubrication properties and as You can see it's a sports car 😂 . And for those who are confused about the oil codes: (5w-20= grandma//// 15w-50= nurbering& drag strip) * So far i'm happy with the experience and i'll come with an update to this rewiev after the service and if i see that all the work has been done and corectly done without the car shaking like mad from being one or two teeth out of timing i would definetly recomend this service ( I booked in a full service + timing belt and drive belts+MOT) they have a very good price on the full service too, almost forgot to mention. (Edit: 3 weeks later i had my full service+MOT + timing belt and drive belts they had it for only one day and a quarter and they already called me to pick it up, they also gave me 1 year free break down cover , they also solved the sqeek from the power steering which i mentioned after the quotation and since is December they made my MOT for 13 months instead of 12 They also gave me a page with a full report about the car and they charged me 10£ less than they quoted me 😂 BUT i had a bad experience with them : when i started the car there was a noise coming from under the bonnet, a grinding/ plastic flickering noise, i shut down the car, told them , they got it back in the service, 10 min later they came back and said ,, we're sorry IT was a piece of card board creating the noise" problem solved, bad experience gone 😁 , they did a good job and i'm happy! Would i recomend them? YES - any time of the day and any day of the year 10* out of 5☺️

K. M.

Safety was a priority at the branch, and yet I was still made to feel as welcome and as appreciated as always. The staff are all super, especially the fabulous ladies on the service desk. They are always so cheery and welcoming.

S. P.

Service and recall carried out efficiently while waiting in comfortable seating area. Reception staff very helpful.

G. W.

Always keeps one in touch with vehicle delivery. Very happy to use them in the future

E. T.

Amazing service! Quick and easy and very professional. Tom who helped me was absolutely amazing and so patient and was on form when communicating prior to the sale! Thank you for making that experience fantastic! Would 100000% recommend.

K. C.

As always they are welcoming when you enter the showroom, you book your car in plus any problems you may have and leave the car with them ready to pick up when finished.

G. R.

Felt very safe during covid restrictions. Gill came out into the car park to take my keys etc and hand over the loan car, so I didn't have to go inside the building at all. This was very important to me as I am 70+ and have been staying at home during lockdown.

C. W.

I was very impressed by the service I received at Berkeley vale motors. I wouldn't hesitate to recommend them. I bought a nearly new Hyundai i20 in spotless condition and the staff were very helpful in making sure the car was sanitised after test drives. I felt quite safe through the whole process of test driving and buying.

L. S.

Excellent service, both on the phone and in the workshop. The nature of the work was explained fully, and it was all completed on time. The car was immaculate when I collected.

K. D.

From the moment of my initial enquiry I was dealt with in a friendly and professional manner with ready access to all the information I required. I was kept fully informed up to the date of delivery.

C. D.

Car was collected and returned as arranged. Was very relaxed knowing that the work would be carried out as required to a very good standard.

R. L.

Tom the motobility guy was absolutely Brilliant at Berkley motors Bristol , he even came in on his day off so he could hand over the car .

H. E.

I visited the showroom between Christmas and New Year. The salesman, Ben, who helped me was amazing. He took the time to listen to what I needed from the car, the budget I had to spend and gave me a great option which suited it all. All whilst he kept my 2 year old daughter entertained so I could concentrate on what he was saying. Great work and would highly recommend.

S. S.

The service was brilliant, my car was collected and delivered back to me, communication was great, and everyone was kind and friendly. Very impressed, thank you

T. F.

Excellent and Reliable Customer Service. I've recently got myself a second hand Hyundai i10 Blue from Berkeley Vale, and the car is in immaculate condition. Richard Ford was very helpful and supportive, also the staff were friendly and helpful. I do recommend Berkeley Vale to family and friends. Thank you Richard and the team!

M. T.

Outstanding all round service from Angela who's a really nice guy into the bargin! Love my new Kona hybrid, so much car for such a reasonable price and to top it off, just short of 50mpg straight out of the box! My husband is now also seriously considering getting a nearly new i10 to cover any severe winter weather for his 15 mile commute to work. Thank you Berkeley Vale, with an even bigger thank you to Angelo!

N. R.

Easy parking warm and friendly staff

D. B.

Had a good experience. Took my car for its annual service. Staff were very helpful. In fact I forgot and missed my appointment but staff were helpful and rescheduled my appointment. Car was serviced fast. So did not have to wait for too long. Cleaning of the car as not good though.

H. S.

I had the pleasure of buying my i30N at Berkeley Vale. The sales associate Harrison, gave me the best possible experience I could of imagined dealing with my car. He was courteous, friendly and knowledgeable of the products he was selling. Even after the sale had taken place he has still communicated with me regarding the car and the little bits I wanted perfected and had no issue arranging for them to be sorted for me. I personally live in Reading and would no doubt overlook Eden again solely for the brilliant customer service at Berkeley Vale. Easy 10/10.

m. p.

Very professional and well done. Tom was exceptional. All very polite and helpful.

C. S.

Recently purchased an Ioniq EV from here. Really competitive price, made to feel welcome without pressure to buy, rep was highly knowledgeable about the car and fully Covid aware at all times. Delighted with car!

R. H.

Due to current situations, while taking my car if for an MOT and service everything seemed safe yet accommodating and helpful. Best customer service in the area.

J. M.

Impeccable service, can't fault them, they serviced the car, lent me a hire car (I had to pay about £10 for the day as my own car insurance didn't cover me for fully comprehensive on other vehicles) and text me when mine was ready. They even washed and vacuum my car too which was a pleasant surprise.

S. B.

Really nice and friendly dealership. Stacey has shown me round the hyundai i10 2019 and 2020 model over the last few months. She was always very friendly and kept me updated when the new car model arrived for me to view. Test drive was easy going and just a really nice relaxed manner answering all my questions. I would highly recommend her.

T. W.

A great garage for anyone living in the North of Bristol or South Gloucestershire. I have taken my vehicles there for service and mot over a number of years. Friendly staff coupled with competitive pricing and a rural location have proved to be a winning formula. Would recommend.

K. Y.

Really easy process and the staff were very helpful and friendly. Highly recommend.

A. D.

Good supportive service. Prompt response when had to change service date. Always friendly at Berkeley Vale

A. O.

We met Tom who took us out for a test drive. A really good egg who made time for us and knew exactly what we were after in a car. This review is for him as opposed to the sales centre. I didn't see much of it beyond what I needed to see.

R. H.

Good service, helpful team.

J. P. J. P.

I have just purchased a Hyundai Santa Fe from Berkeley Vale Motors, Thornbury. I do not live local and purchased the car online and by phone and found the procedure hassle free. When I went to the Dealers to exchange my car, the sales staff where very helpful and friendly, the exchange was completed quickly and completed very efficiently. Thank you to all the staff at Berkeley Vale Motors for making it a hassle free and easy purchase procedure. Mr Martin Prickett

A. M.

Was needing an update on my AndroidAuto Day and time arranged and a replacement car supplied. When I collected my car, it had not been washed and vacuumed as they offered. This seemed to upset them more than me, so I let them do that for me while I had a latte from there coffee machine This is indicative of the standard of service you get from them. Top Mark's to all.

J. W.

What a wonderful experience buying a car is from Berekley Vale Motors. Angelo was attentive, honest, knowledgeable, yet not pushy and has a great sense of humour! I have never enjoyed buying a car before and usually can’t wait to leave the show room; however, it was a joy and we have found the perfect Hyundai for us. I would highly recommend visiting Angelo and the team when you are next looking for a car.

D. T.

I’ve always used Berkeley Vale (bought the car there new in 2011) and been very happy with the staff and service. Why would I go anywhere else? It’s only 4 miles away.

r. m.

Buying a car proved easy and less stressful than imagined and after a year the servicing arrangements were easy, other than they did not reset the service calendar necessitating a return visit - but we are all human!

E. d. V.

Excellent service. Thank you Gary, Tom and Gill for looking after me. Took my car in with a few issues and was dealt with profesionally, friendly and effeciently. I would highly recommend Berkeley Vale Motors Hyundai to anyone. i30N Owner

M. B.

I purchased car on finance and had 1st MOT . Good and fast service . Professional team very helpful. I feel in safe hands.

j. y.

Good service efficient. Friendly staff. Reliable

B. G.

Amazing service as usual

R. R.

Over the past 15 years I have bought 3 new cars from Berkeley Vale Motors, a Tucson Zenith and 2 iX35s. I was very happy with all 3 vehicles. I would have stayed with Hyundai except that when I was looking for a new car they did not produce a hybrid car to meet my specification. I went to another brand that did. After 6 years with 2 consecutive cars I wanted to stay with a hybrid but the manufacturer had stopped making a hybrid variant. I went back to Hyundai and researched the Ionic hybrid. I dealt most of the time discussing it with Aaron Smith. He was a most impressive sales executive. He was confident, well informed and actually listened to what I needed from a new car. He knew that cost was not a prime factor and that it would be a cash purchase. Never-the-less, he looked at several ways of producing a very good value for money quotation. I was pretty convinced this was the car for me. I have always found Hyundai to be leaders in value for money cars. I thought the valuation of my potential trade-in hybrid was a bit on the low side so I went back to the original regional dealership. They produced a much higher trade-in valuation and increased their loyal customer new car discount. It was too good an offer to pass over. When I told Aaron I was going with the other dealer for a non-hybrid, much higher specification and performance vehicle he admitted that he could not match the other quotation. He did say to keep Berkeley Vale in mind for my next car. I think it would be difficult to find another customer-oriented salesman as good as Aaron. As a former Managing Director I am aware of all the subtle tricks played by sales staff to secure a sale. Aaron did not try any of them. He was up front in his whole approach to advising on and selling me a new car. My 5-star assessment is specific to Aaron but I have been pleased in my dealings with other Berkeley Vale sales staff over the years. I cannot rate the service side of the business with such enthusiasm though. Based on my personal experience they are not up to the level of the sales staff. It was a minor element in coming to my final decision. I won’t apologise for this extended review. I believe in giving credit for a good performance at such a high level.

B. Q.

Our Hyundai ix35 in for its annual service plus new front brake pads. All done for £290. No fuss, no hassles, friendly and helpful staff (particular thanks to Gill). They even kept it for us whilst we were away in Australia! Highly recommended.

P. S.

Recently purchased a new Tuscon from BVM. Great friendly sales team who knew their products inside and out and came up with the right choice for our needs. Highly recommend - especially Angelo!

B. P.

Cant fault the service you get at Berkeley Vale, always pleasant and polite, nothing is too much trouble.

s. h.

It was lovely experience Tom the great every think went great thanks.

L. C.

I was kept well informed by a lovely team and the pricing was very competitive. Thank you.

A. C.

Timely pickup and drop. Service and essential MOT completed.

O. P.

They understand Hyundai's EVs! Ask for Angelo. Just ordered a 64kW Kona Premium SE. Very competitive lease rates.

M. R.

The staff are friendly and everyone is keen to help resolve any problems or customers concerns, it is a pleasure to be with all staff at Berkeley Vale Motors.

R. P.

always so welcoming and friendly always ready help

C. C.

Well impressed..had a lovely test drive..very busy up there..the young that helped me was brill..all my questions answered spot on..made me feel very relaxed ..and no pressure..

P. W.

i10 for my wife, great service as always.

C. K.

Just bought a new i20 and received great service. Angelo was really helpful, efficient and knowledgeable. I would highly recommend!

S. L.

Great staff and service

D. A.

I find Berkeley Vale motors to be excellent 1st class service 👏👌

D. M.

Service started as soon as I got there which saved me time waiting.People pleasant as ever.Shame I could not have a coffee!

M. G.

Easy to find, ample parking, friendly staff and comfortable waiting area. Customer service is top notch.

R. M.

Very good, very professional and would book again.

P. F.

Very professionally run .covid protection a high priority. Friendly staff .recommendid.

R. L.

Great service from Angelo, friendly and patient answering all my questions. The whole process couldn't have been made any easier :)

A. V.

Everything went smoothly and efficiently. Queries were dealt with swiftly.

J. H.

Still the best garage I've ever visited, staff that are proactive and knowledgeable about the cars. On my 3rd Hyundai now (Might be biased) but BVM is worth visiting.

P. M.

Superb dealership, they have always looked after us very well. Quality service.

J. T. M.

Excellent customer services, Angelo couldn't do any more to show us the different options available to meet our needs.

C. D.

Great car's very helpful staff especially if you are disabled.

J. D.

As always, Professional Service, excellent details and info.

B. W.

Good experience staff polite, good waiting area and car completed on time.

S. P.

Professional and courteous service.

D. P. L. a. D. C.

Very happy with the car I bought and the service I received

P. M.

Very safe environment with very friendly staff.

H. B.

Very helpful staff always made welcome and made to important tea coffee refreshments alway handful

a. m.

Very good agent very helpful staff great to do business with

W. L.

Great customer service great place for your next car

C. W.

They where very polite and friendly

K. w.

Polite welcome, on the ball,all good

J. M.

No problem to help you very good service.why go anywhere else

P. D.

Excellent team. Zero stress when buying a new car 🙂

I. M.

Great service from the staff and never felt pressured.

W. C.

Very friendly experience. Great customer service

C. R.

Friendly sales staff, not to pushey, let us look around at our leisure.

L. C.

Excellent service all round as usual.

M. W.

Excellent service, very welcoming and friendly

S. J.

As always perfect service, really friendly and reliable

s. s.

Excellent dealership with good customer service.

C. H.

Very professional, great service.

k. g.

Really smooth efficient system for the service

G. S.

Always a been a good place to go!

J. H.

Lovely car showroom - wide selection of used cars as well

D. J.

Good efficient service even in this time

D. B.

Good, fast, helpful and friendly. Couldn't be better

A. S.

Helpful. friendly and professional.

P. B.

They score high from today's visit I will see how they get on Thursday

l. b.

Very good ,there staff are very nice and helpful

C. J.

Great service from friendly staff.

o. e.

At least clean the cars after servicing

J. T.

Excellent customer service

P. S.

Good knowledgeable friendly and attentive service

T. B.

First class as usual

A. W.

But of a Wait, But Staff Very friendly

T. B.

Helpful staff on a freezing cold day!

E. S.

Clean car could do better.

m. e.

Friendly and efficient service.

I. S.

Hyundai main dealer - competent, polite and efficient

L. B.

First class from Tom. A credit to Hyundai.

N. H.

Helpful as always.

G. W.

Great got to bottom of problem straight away

P. F.

Excellent customer service

L. N.

Good personal service

P. C.

No pushy salesmen in here

m. v.

Customer service "first rate "!!

C. j.

Unfortunately closed when I went.

M. C.

Great people and service

R. S.

Very Good

K. W.

Lovely staff

s. b.

Friendly and professional dealership

D. A.

Excellent Service.

S. W.

Excellent service

D. L. D.

Great showroom

M. S.

Good sevice

M. H.

Extremely helpful.

a. b.

Amazing service

A. O.

Friendly and helpful

S. K.

Good service

L. T.

Brilliant

B. B.

Getting car sorted!

K. A.

Top service

R. F.

J. H.

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