Reviews of CarShop Bristol. (Car Dealer) in Bristol (Gloucestershire).

CarShop Bristol

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343 Comments

Car dealer

Used car dealer

Bolingbroke Wy., Filton, Bristol BS34 6FE, United Kingdom

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Information of CarShop Bristol, Car dealer in Bristol (Gloucestershire)

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Reviews of CarShop Bristol

O. C.

CarShop made things easy for us. We were looked after by Jason and Shina. They were friendly and helpful, and got us through the car industry jargon. We got to part exchange our old car, and drive away in the new one that same afternoon. They gave us the purchase options, helped us understand the extras, let us choose which ones to keep, no hard selling, and gave us time alone in-store to chat things through. Would happily recommend.

C. L.

I went to the CarShop in Bristol at the end of November and was greeted at the door shown to a seat for a short wait for a salesman. Mark W was great, we had a chat, he found out what I was after and had a few cars brought round for me to see. I tested the BMW pictured and purchased it on PCP a week later. Both Mark and his boss Aldi C who took me through the financials were fantastic. Polite, non pushy, clear and patient. My experience with the CarShop was 5 stars and I'm very satisfied with the whole service, love my 'new' wheels

H. S.

Wasn’t planning on buying a new car but mine broke down so that day I went in to take a look. Was greeted by someone who took us to the short bald chap who was very funny and helpful. The pro’s to this place is the staff. They were great. The process is long and drawn out though. Was there 4 hours on the Sunday and another 3 on the Monday when I collected the car. It was painful. When I collected the car it had no mats, a brief wash outside, smothered in a silicone shine inside covering the thick dust and was running on fumes. I was assured it would be cleaned and had fuel. The car itself is immaculate for a previously owned one. However after less than two weeks it has a fault with the coolant. Luckily i bought warranty and will be fixed but can’t get a courtesy car for over a month!! Overall it’s not a bad company, just expect to be there for hours and drive away on fumes 😬

N. D.

Fantastic experience buying my new car! From the minute I walked in to the site I was greeted with a warm welcome. Sitting down at the PC with Jason was really helpful as we looked through the cars and picked one for me to test drive, he made me feel at ease and answered all of my questions. His manager Alex came over to introduce himself when we walked past the desk too, which made me feel they were grateful for my purchase. My business manager Shina was so knowledgeable, and I felt well informed when opting for a warranty and GAP - better safe than sorry!! Lastly, my handover rep Leona helped me tax my car and took me through all of my documents, with a final cheery wave out of the door. I'll recommend Carshop to all of my friends and family and to anyone reading this, what a refreshing visit to a car dealership!! Also thanks to Tan who gave me a call to check all was good with the car a couple of days later - I'm loving it!

c. m.

From start to finish it was easy and i was well looked after. Always available when I remembered a certain question and very friendly. They made sure i was both happy with everything and understood everything i was reading. Mark and Jacob were both excellent, also a woman in the collection desk (can’t remember her name, sorry) was very patient and helpful. The follow up aftercare call was top notch. Thanks.

E. M.

Really happy with the service from CarShop Bristol! The process was really easy and enjoyable and I had a wide range of really good quality cars to choose from. Drove away in a beautiful Audi A1 - in great condition. In particular, a massive thanks to Alex and Sitil who made the process seamless! And a special thanks to Alex who personally cleaned the car for me as the valet team had gone for the day!!! Would highly recommend getting your next car from CarShop!

M. P. F.

I’m in the process of getting my driving license done and decided to have a look at the cars that they had in car shop Bristol. Surprisingly, everybody in there was nice on arrival and I was assessed by Melvin, what a nice person!! He talked to me about all the different possibilities of different cars and products that the company had to offer. Even if I ended not buying a car as my idea was just to look at them, I appreciate that Melvin took the time and effort of spending a good hour helping me, definitely will be going to car shop Bristol when I get my license done!! Well done team!

A.

Alex and Mitchell were super helpful and very informative. Their professionalism was executed very well. We felt as if we were listened to throughout the entire process. And the best part besides the excellent customer service was that they did not force any add ons which is something we were concerned about before coming in to collect our new car. I would very highly recommend coming here for your next car.

K. Z.

I had an amazing experience with Mitch, Jacob and Sophie who made me feel very at ease picking my first car and we’re extremely helpful and friendly. It made the experience of buying a car a very memorable and special day and I am so thankful for their help and patience!

G. B.

Today I Finally chose and collected my new car. My experience with CarShop was exemplary. It took a while to find the car I wanted and the manner and patience to which I was dealt with was of a professional and courteous attitude. From the first ‘Good afternoon’ to the keys in my hand was first class. My main point of contact was Daniel, whom was excellent start to finish. Tony, finance chap, we got on like old school mates and Leyla (I think, apologies if incorrect) who did the handover, all knew exactly what they were doing.

s. j.

Kyle was the first person we met in here! What a great sales man! He explained everything to us in a great way. After all we realised that he was only 3 months in his job but I should say he should be a great asset to your institution! Shina was a great person too! Explained all the finance in a special way. Thank you

d.

Had a brilliant experience buying my car today. The salesman Joshua was very helpful and went above and beyond to meet my needs. He was polite and welcoming, and knowledgeable about the car and products on offer. Would 100% recommend. Thanks

B. H.

Melvyn was great with talking me through and trying to find me the car I wanted and everything was thoroughly quick. Tony ran through everything as quickly as possible and it can take a bit of time as the system was down but other than that everything was good. Sophie was very quick with going through insurance and collecting the car at the end.

M. K.

This is the third car we have purchased from carshop and we are very happy to be returning, loyal customers here. So much time and effort was put into helping us find our dream car and our salesman mark woodman was incredible. After we dealt with him a year ago we knew we were again going to receive such a wonderful and positive experience. The services offered along with the warranty and other items are exceptional value for money. Alex Collins is brilliant and explained everything with the finance so clearly and the whole process was handled professionally and smoothly. The part exchange was such a good price on my car and came away extremely very happy. Thank you car shop bristol.

R. o. s. X.

Amazing experience at CarShop. My first time buying a car through finance , Andras and Jake where very helpful, answered all my questions and made it very easy. Then T and kian made sure my car was ready, taxed it and had insurance so I could drive it away without any hassle. Highly recommend CarShop to anyone

L. C.

Great experience, super-efficient right from reserving the car online to having it delivered to a closer showroom for inspection. When we went in to view the car we were looked after by Kyle who made us feel really welcome, very knowledgeable and friendly, taking us through the car details and what checks had been done on it etc, at no time did we feel we were being pressured into buying 'additional services' or that this was a sales pitch, simply informative. We bought the car and had it delivered by Kyle in less than 48 hours. Now that's what I call a good service. Would definitely use Carshop again and in particular recommend Kyle.

T. h.

Had the absolute pleasure of being met by Tan on arrival. Pointed in the right direction and allowed to browse at our own pace. Found a car but not quite right - Tan took the time to sit and work out what we wanted and needed then found us the car we were looking for, no pressure no pushy sales tactic- just a Great service. On return to collect the car again it was a brilliant atmosphere, Tan sorted out our part ex with no trouble at all.

A. G.

We’ve had a great experience today with Andras who not only amazed us with his extensive knowledge and professionalism but showed extreme kindness and patience and nothing was too much for him. We are very happy with our new car, thank you. Highly recommended.

C. E.

So, due to personal circumstances I had to change my car for a third time. Who do I go and see ? Jason, the little bald man with a very interesting beard. He was surprised but happy to see me return. I told him what I was looking for, he heard my needs and found me a perfect car. And was again entertaining throughout the process The paperwork was done efficiently and everything was explained, ensuring I knew what I was signing. If you need a new car, go see the little bald man

W. S.

Very happy with our experience at CarShop. We only intended to look around initially, but Melvin made it all very straightforward, and found us a number of cars to look at, so we were able to buy what we were looking for quicker than we'd anticipated. We appreciated that we were helped, but that it wasn't high pressure sales. We'd not bought using PCP before, but that was explained clearly to us by both Melvin, and Joshua when we collected the car a few days later, after it was transferred from elsewhere. I think the only thing I'd improve is knowing beforehand how long the collection process would take - 2 hours for us, as the car wasn't taxed, and needed to be taxed at a post office rather than online due to the previous owner buying through Motability.

M. P.

Absolutely fantastic service from the moment I walked in. Everything was explained clearly and there was no pressure to buy extras. All extras were explained and it was made clear it was a choice. I saw Ben, Sitil and Leona they were all genuine and made the whole experience relaxed. Will definitely use CarShop again in the future.

C. G.

Could not fault!! Absolutely amazing service over the weekend from Andras, Sitil and Sophie. From start to finish we were taken care of and looked after. I explained the problems I had with my previous car and that I didn’t really understand some of the car lingo each of them took their time to walk me through everything and not once was I made to feel like I didn’t belong. Fantastic team in store and a brilliant atmosphere. There was no rush or disrespect. Will be happy to return when I next need a car. Thank you so so so much to these guys you were all fantastic! The world needs more of you 💕💕

M. W.

Had a fantastic experience buying my new car with the whole team from Bristol. From Jason at the start who was very patient when I changed my mind several times on the vehicle and Tony who was amazingly understanding with my situation and was on the other end of the phone through the process with constant communication answering all of my questions. Leona who sorted all the tax, insurance etc before taking the car was brilliant. She was helpful, friendly and smiley! I also recieved a lovely call from Connor a couple of days later checking everything was ok and that I was still happy with the car. Overall a lovely experience with all the team and would highly recommend!

G. B.

I have always bought new cars from main dealers after an awful second hand car experience many years ago. However, I wish I'd known about CarShop sooner. From the moment I pulled into the car park and was greeted by colourful marketing and a very cheerful front of house host, the process has been amazing. The sales process was as smooth as the test drive. Really competitive price for the car and gave me exactly what I wanted for my part ex. Big shout out to Tanveer (Sales Exec), Shina (Business Manager) and Leona (Collections) who have made this driver very happy!

P. G.

Ben and Shina is the one who helped us getting us the best car we ever had in our lifetime. They were professional, kind and approachable towards us. Unequivocally, I would recommend them to anyone who in needs of a new car. Thank you Ben and Shina for your genuine help today. Best Wishes!

C. D.

Me and my partner have had a pleasant experience. We walked in with limited information about what we would like in a vehicle. Alex Chivers was extremely helpful and conscientious in helping us finding the perfect vehicle to suit our needs. We have been happy with our purchase today. Thank you!

A. M.

Bought a Kia Rio recently and dealt with Harrison, lovely guy. Don't get much enjoyment from car shopping but the experience was great, Harrison and the team did a great job helping to find the car that was right for us and we'd happily return in the future and recommend to anyone looking for car.

L. H.

I have to say my experience in this CarShop was much better than I expected. The young chap Harrison that I spoke to was not pushy at all and he was very helpful. I wasn't 100% sure if it's the right time to buy a new car, but after my pleasant visit I think I am going to go pop in again and go for it.

j. b.

Came for my second car from Carshop in Bristol and don’t ever walk away disappointed. My partner also purchased a car a year ago from the same garage. Great customer service throughout the purchase of any car and always happy to take time to explain the process in as much detail as you need. 100% would come back for another car for myself and my partner.

A. a. l. c. a. l.

This was my second car purchase from CarShop Bristol and I would definitely return. I bought a Mokka X and the whole experience was brilliant. Staff very friendly and welcoming. Huge thanks to the salesman Mark who was friendly and patient. I was then with a business manager Tony. Well what a funny guy he made the experience very enjoyable. Explained everything really thoroughly and completed all my paperwork in a very organised fashion even after his shift had finished for the day. Great place and great people. Love my new car. Emma.

J. F.

This was our first appointment of our 4 years service and MOT agreement which was made with CarShop Bristol where we bought it. But the work was done at Manchester branch which is near us, It was a very pleasant experience. We were told it would take about 4 hours so, after a free coffee, we went to the nearest town, Ashton - 2 stops on the tram - and enjoyed a walk around and some shopping. When we got back, the car and MOT were ready. We had a bit of a teach-in about some items we didn't understand on the Sat-Nav which was free and very helpful. Altogether, it was a very pleasant experience. We were surprised because we had been concerned that the mechanics have to be experts on so many different manufacturers. Well done CarShop.

E. M.

excellent service provided by Melvin! I am so happy with how he helped me with part exchanging my car and getting into a new one! he even made me a lovely coffee whilst I waited! highly recommended 👌

B. C.

Perfect car! I did change my mind upon recommendation. Thank you for a lovely buying experience today. Melvin and Jamie could not do enough for us. Also great service from Manager Aldi. Thank you for the tea!

E. C.

When I went to the car shop I was looked after by Andras and Jacob, I was welcomed and reassured! They made sure I understood everything and gave me the best options out of everything! Overall, very helpful and very kind! I would 100% recommend to anyone!!

O. R.

Justin did a great job from start to finish. He was friendly and chatty and worked well with our budget. He found exactly what we were looking for and we drove away the same day. Would recommend.

J. C.

Had a great experience at the car shop. We were there to get my daughter her second car. The staff we spoke to were Harrison and Alex and they were very helpful throughout the whole process. They answered any questions I had and my daughter got exactly what she wanted, thank you. Would recommend!

A. B.

Just back from getting my first finance car ever and to say I’m super impressed is an understatement! I felt super welcomed by Melvin as soon as I walked through the door, he was super helpful, informative and just fab! Really put my first experience at ease, a funny guy that knows his stuff. I had my nan with me, he was making jokes with her and even got her a little hot choccy. Amazing man! He took me out on a test drive and made sure I was super comfortable before making such an important purchase. Once I had chosen my car I was taken over to Sitil to do all the boring admin, it was such a long process however she made it a much easier, less boring process by being super lovely, informative and funny. It was a relaxed, but professional environment. I didn’t feel pressured into anything and felt they loved their role. I would 100% recommend car shop to anyone wanting to purchase a car, lovely team☺️ 10/10 from me!

B. C.

Tierney & Sophie thank you so much for helping us buy our car. You both made the experience smooth and made us feel like nothing was too much to ask. You’re both doing a great job, keep it up!

W. D.

Justin gave excellent customer service, we were well looked after, kept up to date with each process. Lots of information given and options offered. Fun, experience buying our car….worth coming from Caerphilly

a. r.

Dealt with the little bald fellow and he was really brilliant. He was really nice and explained things very well to us. He had a good sense of humour too and we found him very easy to talk too. Thank you 😃

N. K.

Great service start to finish I purchased a car from your Bristol branch. The staff were helpful and polite. I have been to many similar businesses and it is fair to say salesmen were pushy at best or completely unhelpful. Not the case at Carshop (Bristol).

D. T.

Jason was very friendly and honest. Made the process easy and I am very happy with my new Car! The only thing he missed was a cup of tea for my partner.

E. M.

Carshop is a very well thought out premise with a very smooth sales process. I dealt with Kyle and he was a fantastic assistant to me. He is very professional and nothing at all was too much trouble! They bring the cars into a showroom so you get to have a proper look (despite any weather conditions) and the whole process is so smooth. I would 10/10 recommend Carshop and Kyle!

L. B.

We were greeted nicely at the entrance then guided to our desk and shown our advisor Melvin. Melvin was a kind, professional who knew how to do his job. He was friendly, well presented and easily approachable. The experience was fairly straightforward and they have a wide variety of cars.

L. E.

Had an excellent experience in the Bristol branch. Staff member Shina had bags of patience with me, and was clearly knowledgeable. Took time to talk me through everything, and wasn't rushed. Would recommend.

H. C.

Outstanding place to buy a car, staff make it so easy and we’re so reassuring, I have no knowledge of cars and was in a rush to find a new one and Harrison was so helpful he did all the work for me and made it so easy. Nothing was too much for him, he went above and beyond and made the experience great. At the last part of the car deal Alexander was my finance manager and made everything so month and again reasurring and had no problem explaining things to me that I didn’t understand, overall the best experience and will be continuing to go to this store for years to come Thankyou!

A. B.

Very happy with the service we received from CarShop Bristol today. A special thanks to Melvin, Keiran and Justin for their professionalism and for making the experience a seamless one. Great doing business with you.

M. S.

Justin was a great help. Good knowledge of the process and couldn't help us enough. This excellent service allowed a smooth transition with the purchase of our new car

R. T.

Kyle was extremely pleasant and helpful, listened to my requirements and didn’t pressure me into coming away from some options I had seen prior to visiting the shop. He clearly explained the options of GardX and advance plus MOT and Service cover. Business manager Alex then took over for the explanations of the warranties and breakdown cover, again he was very polite and friendly and even gave a little extra deal on my part exchange which was very much appreciated. All in all a very good experience. And I’d certainly recommend bristol car shop and in particular Kyle and Alex.

C. M.

Had the most amazing experience purchasing our new car. Alexander Collins Business Manager helped us every single step of the way through the finance paperwork. If you need a car then you really need to try Carshop. Speak to Alex, you can't go wrong.

b. g.

Thanks to the team at Car Shop for helping me purchase my A5. Sitil the business manager was super helpful and Dan for finding me the car. Sophie in the handover department made sure the car was ready and sparkling clean when I collected it. It was the smoothest car purchase I've ever made and I'm so happy with my new car. Thanks everyone!

S. T.

Dealt with Jason the little bald fella. Was excellent really friendly. Not pushy at all made the process really simply. If you’re looking to buy a car just ask for the little bald fella

Y. W.

Came into car shop and found a car I love, not expecting to drive away with one the same day. They were super helpful! A couple months later I was experiencing squealing brakes, booked in for a diagnostic and they told me the brake pads needed a clean a re grease. Told me it would be a 2 hour appointment and I was there 7 hours! A day later they were still squealing, me just thinking it won’t work straight away so waited a couple more days. Rang up and they want it in for a final diagnostic. At this point I’ve already spent 2 days at car shop, I work full time and live an hour away and nobody can pick me up do to work. I’ve asked to be given a courtesy car till the problem if fully sorted but they are refusing! I told them if they can’t get me a courtesy car I will be going somewhere else and sending them the bill but no they are saying the don’t pay for anything outside carshop. Now I’m stuck with what to do!! Everyone at carshop is so friendly but just feel like this is never ending!

T. C.

The staff were all welcoming and informative. The staff member who took us through car details and test drive was polite and knowledgeable. He also went and checked out if Carshop could better our quote forfinance. We then sat with Jacob to go through the finance. He was polite, helpful and explained finance papers in a way we understood. Very knowledgeable.

L. J.

Jordan and Alex were super helpful and kind , very attentive and could answer any question we had. Would highly recommend this company to anyone looking for a new car! ( Theo and Amelia)

R. L.

Andras recently helped me purchase my new car. He made my experience very easy and was extremely knowledgable with any questions I had. Would definitely buy from Carshop again. 5* customer service, thank you team.

a. b.

had amazing service from day one, everyone along the way has been brilliant and really helpful! I've dealt with Conor Rashid, Tim Nott and Leona Kelly. all lovely people and made buying a new car really easy!

H. D.

Used Carshop in Bristol for the first time & it was overall a good experience. Jordan Thomas was our first point of contact and very helpful & extremely knowledgeable about Mini’s sharing my husbands enthusiasm for them. We had a pleasant test drive and got to have a good inspection of the car. The Finance section dragged on a bit with Tony who was charming in explaining everything but there were a lot of sections to go through and forms to sign etc. We had a 100 mile drive home and husband is very happy with his new mini.

M. T.

Came in today, happy with our experience with Harrison. Only 7 weeks in and couldn’t of asked for anything else from him. Unfortunately we didn’t buy today but will definitely be coming back to Harrison when the time is right.

N. C.

Bought a few cars in the past. This experience was one of the best. Aldi, Jamie and Melvin were attentive and informative, providing concise answers to Mt many questions. Now a proud owner on my first German car 😁

G. R.

Brilliant service from start to finish. I dealt with little Willy, little bald fella and Novak. They were all really helpful and kept me informed about the car transfer from another store. Would definitely recommend coming here, really friendly people and willing to go beyond to find the car you want. Ask Novak for a tea he makes a good brew. Thank you all :)

A. C.

Exceptional service from Harrison, a natural salesperson, made the experience really great for the whole family. Its rare to find such fantastic customer service like this and so I'd like to say a very big thank you! Would totally recommend Carshop Bristol.

D. C.

Thank you so much for the great help from Andras, Shina and Alex. They all give me a really good experience for buying my first car in UK. I am appreciated with Carshop providing such a good service for me!

k. j.

Very friendly, approachable and genuine team here. The business manager Kieran went above and beyond to help me secure the car I wanted! Thank you very much and I would highly recommend the team here.

D. R.

Have to say we had a lovely experience buying a car from carshop. We never felt under any pressure to buy any ‘extras’ which, like every car dealer, they tried to sell. The whole team were welcoming, understanding of our needs, and as helpful and polite as they could possibly be. I can’t comment on the after sales service as I’ve not had any problems with the car so far. I would recommend visiting these guys, especially Tan who organised the test drive and the sale and then Jacob who organised the other end. The collections procedure was very simple too.

D. C.

I’ve always bought from Mercedes or bmw directly with new cars but since someone torched our merc b class a the weekend. I’ve been looking for a nearly new quality motor. Alex and Justin have been very helpful with my test drive of a BMW and I can see that there maybe other alternatives to meet my requirements soon. Delighted to see the offerings with quality motors in my home city in Bristol. Thank you Justin I’ll be back.

M. P.

Jason helped me pick a car today and I could not be happier. 100% recommend! Amazing costumer service. Thank you so much Jason!!

p. b.

Jason is such a nice, patient, kind bold headed man. The best salesman in the shop. We are back for our 3rd car within the family in 5 days.

A. A.

Reiss was amazing and very kind-helpful He picked my partner and son from the station and allowed my partner to test drive her chosen car. He also took his time to explain how the sat nav and radio worked. I will definitely recommend him and his company to anyone who is looking for a used or new car x

D. C.

purchased my car from car shop… i purchased my car from car shop bristol and it was a great experience. forgetting my driving licence did make it a bit slower however they were very professional and understanding. sitil made the final closure of the sale very efficient and explained everything thoroughly with no questions left unasked. my car had to come back to the workshop for some work and was advised it would be a morning appointment and that i could wait as i would not be able to get transport to and from the store. however the day before i received a call informing me the car would need to stay until late afternoon, i spoke with jenna in customer services and she offered to come and collect the car and return it back to me when the work was done for the inconvenience. valet also gave the car a lovely clean.

R. R.

Sophie was really helpful taking us through the process Jason was very quick with the valuation of our trade in Thanks to the team for their help, I didn’t expect to drive away in a new car quite so easily

E. F.

Brilliant from start to finish!! Our sales chap was Reiss he was extremely knowledgeable efficient and friendly....NOT PUSHY!! Deal was done within an hour and good price for my p/x

c. d.

Relaxed atmosphere and attentive friendly people that helped with the purchase. A big thank you to Andreas, Shina, Alex and Leona. Highly recommend buying you car from car shop.

G. W.

Having bought my last car unseen over the Internet 7 years ago the Carshop at Bristol was jawdropping to say the least, it's massive, brilliantly laid out, and a really nice environment. I had reserved a particular car by phone and driven 1 and a half hours to see it. We walked through the entrance and were promptly greeted by Ben, who then looked after us impeccably for the next 2 hours. We were invited to sit and relax with a cuppa, whilst Ben pulled up the car on the screen and went through the features. He was friendly, easy to talk with, and had a lot of good advice, without being in any way pushy. We then went through to the car which was ready and waiting. It was exactly as described on the Internet and it looked fantastic! We were given time on our own to look around it, so no pressure, and then we went for a test drive. We both drove the car for a good amount of time, and it performed perfectly. The whole experience was abit of a revelation. Would I visit Carshop again? Yes. Would I recommend Carshop? Yes. And, finally, Thank you Ben for your assistance and patience, and for putting up with our driving.

K.

Fantastic 5 star customer service from Harrison Gay at the Bristol store. Answered all of our questions, spent a lot of time with us offering us lots of different options. Unfortunately the car we selected wasn't for us in the end, (no fault of Harrison's or the carshop - fussy partner!! 😂) but will definitely keep in touch for when the right car becomes available and will be delighted to deal with Harrison again.

E. P.

I recently bought a car from Carshop Bristol and everyone was such a big help and made it a really easy and pleasant experience. Just want to say thank you to Alex, Tan, grace and iustin/kian in handover for helping me come to my decision and the aftersales advice. Would recommend to anyone

S. U.

Picked up my new car today from Carshop Bristol and had an amazing experience from start to finish. Massive Thankyou to Justin, Tim, Jacob and Sophie! Nothing was too much for them, this is my second purchase and I will be coming back in future!

G. W.

Looked after by Jason the little bald fella. Found me the perfect car. Very happy. Not pushy really friendly and helpful

R. M.

Pleasurable experience from start to finish - very slick and professional operation. Light and airy showroom - great vehicle viewing area and a coffee.. what more could you ask for?

R.

We had a great experience at CarShop Bristol. Sophie was really patient, professional and knowledgable when we bought our new car. Thanks Sophie!

P. C.

We were greeted by Sophie Jones, who looked after us exceptionally, very informative and knowledgeable about a vast array of options we looked at and gave us plenty of space to explore as well, definitely one of the best car shopping experiences.

R. P.

Tan has been absolutely amazing! He looked after me very well and was very patient. I would highly recommend Tan to everyone. Such a great buying experience!

J. S.

I visited your store today and I find it necessary to raise this with you as I am simply outstanded with the services provided by your team at the Bristol Filton branch today. I was greeted by a lovely lady who talked me through the whole process once dropping my car off, everything was completed to an even higher standard than what I expected and I loved the touch of the video sent of the mot & service taken place on my vehicle. Everything and everyone I spoke with was so polite and my car is immaculate. Even all telephone correspondence with your store was second to none. I was greeted as “Miss England”... everything was 5 star service. Nothing was any trouble I even called last week to re arrange my timing of arrival slightly and your team made everything very smooth. Especially in these uncertain times I think it is very easy to be on edge and customers are always quick to point out faults rather than praise, but honestly from a new customer (purchased my car from you at the end of last year) I certainly will be staying with you guys ongoing and please personally thank each of your staff worked on/with my car today as I am over the moon. I wish you all good health and a happy week and I look forward to returning. Kindest Regards Jade

B. A.

I have just been speaking with Tan who is a very pleasant and charming gentleman. He has been very helpful and not at all pushy. I would not object to doing business with him again

R. L.

Gosh - reading reviews - Great on-line value but I bet knock you down. I've had fancy BMW cars but now everything going up, got to go into a cheaper car - but nothing grabs my eye. Do you just turn up or make an appointment. Thank-you for coming back to me - Problem - I owe £4000 more than my car is worth, can this be put into the new PCP - in a lower priced car.

L. S.

Sitil today at Car Shop, Filton, Bristol was just amazing. Very good at all explanations of paperwork, very clear and was able to answer all my questions. She personally showed me around my vehicle and agreed a couple of things needed redoing so drove it back to the Valet department. A member of the team drove to the post office (Connor) to tax my vehicle for me (had previously been registered as disabled) and then handed me to Kian to go through the V5C process and insurance, he was equally helpful. Would recommend Car Shop, Filton, Bristol.

f. t.

Bought a car which was failing since week 1, was in for repairs few times and finally return it as it kept failing. Team was very helpful on the process, took longer than expected unfortunately but overall good customer service experience. Thanks to the team and T for the help!

R. M.

Great experience on buying a second-hand car! Great selection of cars and super helpful staff. Thank you Joshua and Jordan for the help buying the right car for me.

L. M.

Great experience at Carshop Bristol. I came to look around and never once felt pressured into anything. Special shout out to Shina, who was extremely helpful and knowledgeable.

H. M.

I went to this showroom today with the intention of just browsing,and have ended up buying a car. Our sales advisor Will was fantastic from start to finish,was very informative,honest and polite and not pushy. Our Finance Advisor Keiran was thorough and very knowledgeable explaining every step and what options we had.Would definately recommend this place to anyone.

J. J.

Buying the car was easy and painless. Dan was great at chatting with me about the car that I ended up buying and I never felt pressured or rushed into a decision. However, the post-buying experience has left a lot to be desired. Firstly, the spare key, service book and SD card for the navigation system were to be sent to me in the post along with a wiper blade that needed replacing. The items came after about 2 weeks (without the wiper blade), which was longer than expected, if not much of an issue. I asked about the wiper blade and they said I would have to buy my own and send them the receipt. The next issue came 8 days after buying when the tyre pressure warning light came on. I took it to a garage and there was a rim leak due to a poor fit on the tyre. Whilst this wasn’t necessarily Carshop’s fault, all-in-all it took over a month to resolve the issue, with 3 ignored emails. This was after they emailed me to say it needed to be booked in and I replied that day saying I could bring it in the next day - I eventually had to ring to get it booked in as I was starting a new job the next week. The day of the repair came and, having asked for the car back at 4:30 as I had work that evening, I arrived at 4:30 to be told the valet on the outside was being finished and would be another 5 minutes. I asked them not to valet the inside as I needed to leave ASAP. They proceeded to finish the valet anyway which took another 20 minutes and the customer service rep who was dealing with my case continued taking and making calls to other people after I told him I needed the car back - I understand things need to be done but I had made it very clear I was in a bit of a rush at this point. I eventually got the car back at 5:10 and just about made it to work in time. Overall, the people are very nice to speak to and deal with, and I am - eventually - very happy with my car. But the organisation and attention to detail has severely lacked since I bought the car. UPDATE I called nearly a month ago to try and book a service as part of my pre-paid plan due in September. Was told I would receive a call back but never did. Called again 09/10 and got exactly the same response (despite explaining that hadn’t worked last time) and I would hear by 11/10. Now 16/10, still nothing. If anyone from Carshop sees this I’d be grateful for some help.

T. n.

I had an excellent experience with Carshop Service centre yesterday, I had an issue on the car and they sorted it very quickly. Many Thanks to the after sales team and the Service centre. To name a few Rebecca Carter Greg Jones Alex stayings Jenna Radziminska

A. S.

Came in and walked away with a fantastic Mercedes within a couple of hours. Great customer service from Jason, would thoroughly recommend this place to anyone looking for a trustworthy second hand car sales shop.

J. S.

I brought a car from carshop just over 2 months ago and from start to finish, the staff were professional,friendly, approachable. Make sure you do your homework first before you go to carshop. If you go into carshop first thing in the morning, you should driveway with your vehicle later that day.Everyone that help me along with my vehicle deserves good carma. I shall return to carshop so they can mot my vehicle.

H. T.

I’m someone who is from overseas, I find buying a car with Carshop was one of the best experience. The salesman Jason was awesome and thanks so much for all your help since I have already been to the uk for five days only..

C. S.

Great experience at the Bristol Carshop. Justin and Tony looked after me was great and very helpful, they both explained everything clearly. Would recommend.

R. L.

Didn’t get the car we had planned due to a query with the service history. Dealt with Harrison Gay who was extremely patient and very helpful regardless of us not taking the car.

D. J.

I bought a nice Kia Sportage from Bristol carshop on Friday, the team working there were brilliant they were all very professional and very friendly, I would definitely use them again .

M. N.

Just brought our second car from this garage, nice quick experience again and Sophie was very helpful and informative. We will be back if we need anymore cars in the future.

C. A.

Justin at carshop Bristol has been amazing, helpful, honest and very understanding throughout our purchasing of our new car. Highly recommended and will point anybody towards Justin at the carshop. thankyou

E. B.

Excellent!! Wonderful morning at car shop in Bristol, full of smiles & giggles. Reiss was brilliant, very approachable, helpful & brightened our day :)

r. r.

I have wonderful experience with carshop and I got my Nissan Qashqai , the car sales person Dan is very good and have a lot of patience in showing each and every car and giving time to decide , and Manager Toney is also good explaining all the policies and warranty covers for the car

M. T.

We purchased are car from here, we just want to say thank you to Jason for being a very helpful sale's person, he does not pressure you into doing something you don't want, he is a genuine and helpful! Happy motoring!

M. R.

I can say the service and mot guy was great very helpful. Glad I bought the warranty for the car with the service and mot plan

m. F.

JUSTIN AT CARSHOP WAS EXCELLENT. Great personality and very professional in his approach to buying and trading in our previous much loved car...

M. C.

Jason was really helpful with answering any questions we had and made us feel relaxed and at ease with buying our first car!

T. T.

Excellent service. Friendly and helpful. Really made buying a new car very easy.

J. B.

Sophie was so helpful when purchasing a new car, she was knowledgeable and told us everything we needed to know.

B. C.

Had the pleasure of dealing with Reiss. His customer service skills were excellent and I appreciated his non pushy sales approach. Great work Reiss

G. S. G.

Big thanks to Carshop with My car purchaze. Dan booked me in & woody sorted The deal. Thank you to pete and His moustache too!

M. S.

We did buy our car from here, but found them to be awfully pushy. Still waiting for some of the contractually promised extras several months after the purchase has been completed, which is very annoying indeed.

M. H.

Brilliant staff and real good price for my car to bye one of there s yes I takes a bit time but you drive away that day not wait 4 days like I did for my old car well recommend thank you carshop you show how it should be done

M. G.

Excellent service from Jason at carshop Bristol, thanks for the easy going sales approach and the dog treats for Sophie (she was suitably impressed)

Á. P.

For a long time I was looking for the best car for me, which was finally found for me by Andras Lazar, a costumer consultant of Bristol Carshop. András informed me in detail about all the financing options and so I could see and choose the one that suits me best. This was followed by online conversations and paperwork. After 3 days I was happy to pick up my new car at the Bristol office. I recommend András Lázár to everyone.

M. B.

AMAZING SERVICE! From the minute we walked into the door at CarShop the service we received was so friendly and extremely professional. We were shown to a desk and shortly joined by Matt who was just delightful, chatty and so friendly. He talked me through the great optional extras and gave me lots of advice about them. I knew which car I was coming to look at so was shortly taken to the showroom. I was able spend as much time as I wanted inspecting the car, which was exactly like the photos, unlike all the other cars I’d looked at in other garages! We then met Tony Booth who was extremely experienced and knowledgeable with the financial side of my purchase. He ran through all the optional extras, explaining each one in detail with lots of advice about them. At no point did we feel rushed or pressured during our time here though. The whole purchase was so smooth and professional from start to finish and I cannot recommend CarShop highly enough. My son who was with me will also be returning to purchase his next car as he was as equally impressed with the service we received here.

E. J.

I had an amazing experience at car shop. I was greeted by Ethan who showed me the cars I was interested in and was really patient with me as I’ve never had this experience before. Alexander Collins and Leona Kelly were also very kind and explained everything clearly and made the whole experience very easy. I was not waiting around at all and was seen straight away. Thank you so much, very happy customer and will recommend to friends :)

R. J.

Great service, Justin was very accommodating and he and the team were willing to have a reasonable deal regarding the part ex change of my old car

S. C.

Simply amazing ! Highly recommended ! Casper and Aldi where so professional and helpful 5 stars for them .top notch service 5 star service , However i gave it 4 stars instead of 5 because of the air conditioning . There's no Odour removal system and the place smells slightly of B.O When its busy . Just a issue for upper management to look into . Thertha .that no issues

R. B.

What a great team at Carshop Bristol, especially the customer service team. We bought a car in February and had a few issues but these were quickly resolved by Ash. He was quick in responding and kept at updated. The team at Bristol went above and beyond our expectations and were very professional and pleasant to deal with at all times.

N. R.

We have just bought a car from the Car Shop in Bristol. The experience has been really amazing from the moment we entered till the handover. I would especially like to thank Mr. Justin Martin for taking us through the various options available, answering our many queries patiently and helping us out every step of the way. The whole process was seamless.

A. B.

As soon as you walk in someone greets you with a friendly smile. The staff are all so lovely and helpful! Will helped me find my ideal car and made me feel at ease and relaxed although I've not done this by myself before. Tim helped take me through the process of buying it. Its been such a positive experience. I now own my dream car and couldn't be happier!

N.

I bought a car last week from the dealership and I’m just amazed with everything. I walked in, greeted by Connor who told me anything there is to know about the car I was interested in. He guided me through the initial process and was very kind and understanding. Whenever I had any issues he had the answers for me. I was then put through to the financial department where Alex then took over. He was very helpful and the process was as smooth as it could ever be. Both members of staff who dealt with me were friendly, understanding, upbeat and helpful. I walked in and approximately after about 3 hours I walked out with a new car.

P. M.

It was great experience and very easy and user friendly buying a car on carshop.. they helped me find my dream car... Justin Martin, Mitch , Leona Kelly and Alex Collins were very helpful and friendly.. It was awesome customer service..

5. #.

Will was excellent and spent time to show us all the car options, wasn’t pushy and felt really comfortable buying the car that we wanted. We drove it away same day and are really pleased with the overall service 😀

R. M.

I would definitely recommend Carshop if you’re looking to buy a car. Jordan was amazing in helping me find my first car and talking me through the process. I explained my budget and what features I would like and we found a car that ticked every box! I didn’t feel rushed or pushed into making any decisions and I couldn’t be more grateful to Jordan, Joe and Sitil who were extremely helpful and made my experience so much easier than I was expecting. Thank you for everything!

S. H.

We went to CarShop, Bristol to replace our daughter’s car. Reiss was very helpful from the moment we walked through the door. He listened to what we wanted and showed us a range of cars within our budget. Buying a car was a very easy and pleasant experience. Thank you, Reiss.

D. S.

Waited from 8.15 until 4pm for replacement discs and pads should have been around hour and a half. All the staff very pleasant and polite. But as it took so long I had to rearrange 2 pm appointments

S. H.

Wonderful service and knowledge of the staff. I walked in with the need for help to find the right car for me, Ben greeted me and was incredible from start of the process until I left. His knowledge of the cars, assisting with every question (which I had alot) to help me find exactly what I wanted and needed. There is no pressure, very relaxed and customer focus to ensure I was comfortable through every step of the purchase, Ben was fantastic. I was kept informed as my car was delivered from another depot. The peace of mind driving off knowing there is lots of after care support ready, hopefully won't need it, all explained by Kieran in lots of helpful detail offers lots of comfort. Thank you Ben, Kieran and the whole of the car shop team. I am a very happy customer, certainly will be recommending to anyone looking to change their vehicle.

B. L.

Fantastic from the moment I set foot into the Carshop at Bristol. At no point was I pressured into buying and everything was explained to me at every stage, from the initial greeting from Tam to the business manager Kieran and lastly on collecting my car with Abigail. Thoroughly recommend

S. V.

Top service today when sorting a new (67 plate) car for me. Ben and Kieran impeccable throughout. Coming from a customer service background I am strict with service and demand a lot and these guys exceed that. Would recommend to anyone.

E. 9.

The team there are lovely very patient and understanding just all-round well mannered and not rude, would definitely go back there again. They do that’s best for you and give you proper advice. Amazing staff

F. B.

Really positive experience from Will in sales and BM Kieran not pushy friendly and great customer service. Would recommend to anyone. Branch clean tidy with good facilities. Both Will and Kieran took time and were patient and engaging. Great job guys!

D. S.

I never felt under any pressure in all the times I was there. All the staff were really friendly and helpful. I was impressed by their service and follow up. Actually looking forward to returning, ,and not just for the tea.

K. B.

Was a new driver looking for first car. Spoke to Jason, really nice guy helping find a car I like and would suit me

M. C.

Very pleasant shopping experience. Andras was very helpful and not pushy at all. The buying process was very smooth and Leona was very nice with the final details!

I. L.

I needed to replace my wife’s elderly Peugeot so had a look at the CarShop website. I found a couple of vehicles I liked the look of and we’re in my price range so headed over CarShop as soon as they opened. We were met at the door by Tanvere Ahmed, he couldn’t have been more helpful. After going through the sales process and agreeing figures we were introduced to the Business Manager- Sitil Gokpinar, she was super efficient. All in all first rate service and I will certainly be going back when I need to change again. Highly recommended.

H. B.

Sitil & Andras both were very intentive, welcoming and were lovely to deal with. Everything was discussed thorough and no question was too much, both of them really made the whole experience with CarShop a pleasure. Thank you so much!

S. K.

Just taken delivery of my new Nissan X trail. The process was so easy from start to finish and the Click and Collect service honestly made life soo much easier! Thankyou to Matt, Steve, Tan, Jordan, Ben, Mitch, Josh and Rebecca for your help! Your all an asset. And thankyou R joe for helping with the delivery!

P. A. H.

Visited Carshop, Justin dealt with me was absolutely fantastic. Went above and beyond. Found me the perfect car. Not pushy at all. Would definitely recommend. Absolute pleasant experience at carshop bristol.

M. W.

Went into carshop Bristol and very impressed the set up is superb, the customer service is second to none was looked after throughout the whole buying experience and everyone is willing to help, fantastic selection of cars , big Thankyou to Aldi Kieran n Tony, would recommend to anyone.

Z. S.

Aldi, Sitil and Kian were all absolutely incredible and are a credit to Carshop Bristol. The cars condition was underwhelming but Im hoping to get this sorted with a third party company assisted by Aldi at carshop. Thanks, buyer: Travis Nash

J. S.

When into Carshop Bristol to look for a car for my partner. Had all options explained throughly and now looking for myself to. Dealt with keiran the business manager and highly recommend.

N. G.

I would like to thank all the personnel of carshop bristol who were involved in all my process of buying a new car, they were amazing explaining everything and all the process from the start until it was done was really quick. I recommend carshop if you're looking for another car I will certainly go back to them when the time comes, for now I'm really happy with my new car 😁😁😁

T.

Very good customer service at Carshop Bristol. Both Andras and Tim have been very helpful. Thanks for my new car

V. A.

Brilliant service from start to finish from Will… he found exactly the car I was looking for, was knowledgeable and really friendly and professional

k. e.

My girlfriend recently bought a car from here and the service was amazing. Big thank you to Tan, Alex and iustin in handover for making the process smooth.

r. h.

Absolutely amazing service from andraas and sital the business manager. Both worked hard to ensure I was well looked after! Even my daughter was treated by andraas with a jam doughnut! Can't thank them enough, driving home with a new car and very happy about it 😉

g. g.

The sale man was Reiss Lamorte. He was very professional and knew alot about the car. He was able to answer all my questions and provided a great service and will happily shop at CarShop again

O. S.

Justin (Tintin) was fantastic, very knowledgeable and willing to find out answers he didn't immediately know. Very personable and all round great service! Thanks!

S. g.

Would like to say a big thank you to Kieran.you help us out some much last night with the finances and getting us the best dill with the new car.you made me fill so at ease with with paper work and explaining everything to me would definitely recommend Friends and family to you

r. m.

Hi,i bought a car a couple of weeks ago,i was really impressed by Harrison,the salesman who met me,non patronizing,helpful,well spoken,knowledgeable great experience thank-you Sandy

M. C.

Fantastic service by a great team, Credit goes to Harrison, Alexander and Iustin for our 2nd purchase this month, it was another smooth and relaxed transaction from sales to finance to the hand over.

S. M.

Jordan has been great with us today, spent time to go through everything with us and made sure we were 100% happy with our new car and did a great deal for us and not pushy at all like some saleman can be!

a. s.

Excellent service and very friendly staff especially Alex Collins and Sitil Gokpinar who were very helpful and efficient in helping us buy our car. Would highly recommend

L. S.

Great customer service at CarShop Bristol. Connor, Alex and Justin were very helpful. Would recommend.

J. G.

Customer service as always was brilliant, waiting time was bad and wasn’t kept informed. The valeting was appalling, next time I come back for my service/MOT I will clean myself! Valeting was the major let down.

a. t.

I went into the store as I was thinking of changing my car, I spoke to Mitchell and joe they were really helpful in talking me through some options and will be back to buy a car soon!

S. Y. L.

Had a great experience at the Carshop. The manager “little bald fellow” was wonderfully helpful and keep the experience smooth and entertaining.

L. G.

Jason and Sitil were fantastic with helping with the purchase of my new car at the Bristol, Filton store! Highly recommended!

L. R.

Excellent for used car shopping. A vast space of various makes/models to suit your needs. Anyone is welcome to look around before making a purchase.

M. D.

Came to look at cars for the first time and was really impressed by the customer service we received from Tan, he was knowledgeable and listened carefully to our needs.

K. G.

Absolutely amazing experience from CarShop Bristol. Not often you get to take a car home the same day and still receive A* service. Nothing was too much. Cannot recommend enough and Reiss was brilliant. He put us at ease, explained everything fully and was amazing with the kids

T. D.

Excellent customer service from Steve & Joe. I've used car shop a few times in the past and would highly recommend.

s. f.

Thank you so much to the service team, Alex Corey and tierney for helping me sort my mot out same day! Amazing customer service.

L. B.

Very pleased with justin. excellent service and found the perfect car. very helpful. very kind for the elder people.

A. O.

Very friendly staff, will explain products available but not pushy, has been a pleasant experience and would buy from again. Thank you for a good experience Conor and Tim!

M. K.

4 stars not 5 just because of time from arrival to driving away but sales staff excellent

J. B.

Tam and leaona went above and beyond helping us to get our new car today. Great service.

m. w.

Very large site all staff very good at customer service. Many thanks to Ben who looked after us so well as well as Justin too

k. s. s.

Excellent customer service received today from Mr Justin at car shop Bristol . Looked through different makes and models Finally liked one. Thanks Justin

M. N.

Great experience today, love the car. Thank you Alex, Sitil, Sophie and Kian (sorry if not spelt correctly) for making today easy and enjoyable :)

J. W.

My wife and I purchased a car here yesterday after deciding to part ex our 7 year old car-shop car. We reserved a vehicle that we had seen online, paid the £99 fee to secure, and as we had paid this the car was moved from another location to Bristol. The process was seamless as before and despite being busy (weekend purchase), all the staff were obliging, polite and helpful in keeping things moving. Initial feelings on the car are very good and sure it will replicate our first in providing years of happy motoring.

L. v.

Thank you, Andras, for a brilliant car shopping experience. I'm very happy with my Leon - you were absolutely on point in recommending it (I like it much more than the 1 series I initially had in mind). You were also super friendly and helpful throughout the process, I couldn't be more pleased.

M. G.

First visit to the newish CarShop Bristol. Easy to get to with ample parking. Friendly greeting at the door as we entered and we were soon sat down with Conor who gently asked us what kind/type/size of car we were looking for. We soon narrowed down our choices and within minutes we were off on a test drive ! We discussed finance options with Conor on our return and found him knowledgeable and attententive to our queries. Altogether a first class car buying experience.

C. J.

Good service by Sophie, she helped me choose the right vehicle meeting all the items I wanted in a car

J. C.

Great customer service, Tim and Tanveer were great at explaining the process as this was my first time financing a car, they made the process easy to understand and offered great help. Want to thank you both for the great experience. Definitely will recommend to friends and family and will return when I want my next car. Great service guys

S. J.

Just bought my BMW 340i from here. Staff were very helpful and couldn’t do enough to help us with the purchase and test drive.

K. H.

We came in to look for a car today and from the start Melvin looked after us. He was really professional and really helped us to find the car we were looking for. He didn’t rush us or push us in to anything he spent a lot of time with us making sure everything was right for us. I really recommend Melvin he is a great car sales man and a top guy he was also great with my little 4 year old and made buying a car a really easy experience.

p. H.

Great experience with Jamie regarding looking for the perfect car for my niece. He eventually found that ticked all the boxes

K. G.

Our business manger Keiran Sage was absolutely amazing! Was really helpful and answered all of our questions and concerns. The process was super quick. We had an amazing experience.

A. S.

I had a great experience at the CarShop choosing and purchasing my car. I was welcomed by Reynolds. He is very professional and informed. He helped me choose my car and walked me through all of my options. I felt I had all the information I needed to make the right decision to purchase the car. Then I met with Shina the business manager to complete all the paperwork to complete the purchase of the car. He was very helpful with speeding up the process to help me collect the car the next day. He was punctual with keeping me updated via phone and email. Overall, He is very professional and informative. Finally, my visit ended with meeting Paul to complete the final stage before driving off with the new car. He is very friendly and helpful. The CarShop made my experience of buying my first car very pleasant and easy.

T. C.

Buying a car has never been so easy. Excellent service and extremely accommodating staff. I did a part exchange and Keiran (business manager) made the whole experience as simple and satisfying as possible. I have left with a great car and an overall fantastic experience. 10/10 would recommend to others!

m. w.

Considering I had reserved the car I wanted, paid (£50) to have it transferred to this branch, had a pre-arranged appointment, already provided details of the part ex and was a cash buyer, it still took 4.5 hours from walking in, to driving off with the car!! This includes an hour of hard selling of their advantage plans, MOT Plan, Service Plan, GAP insurance Plan, 1, 2 or 3 three-year warranties and probably some others I have forgotten, none of which I wanted and were all declined, much to the salesman’s disgust. You have to see a different person for each part of the buying process and each one I waited for at least 30mins to see and there was even a 30-minute wait just to bring the car out when I thought all was done. I left exhausted, hungry, with a splitting headache and it was now so late all the night time road closures on my journey had started and added another hour on to my long journey home with my evening plans now ruined. I would understand if they were busy, but this did not seem the case. I will say that everyone I spoke to in the process was very nice and professional. The car itself seems very good and was good value. There are little things missing that I would not expect buying a car through a dealership, no car mats, lighter missing, no car manual, no puncture repair kit, alloy badge missing. All of which I will be sorting, but just frustrating. You don’t even get nice folder to put all the bits of paperwork in. There is a problem with the boot, which they have offered to get fixed and they will be arranging at a local garage due to the distance they are away from me. I have yet to be contacted, however if this is sorted quickly, I will increase my rating by 1 star. Would I use again? Only if they had a specific car I was after as they did this time. Just make sure to not make any other plans that day and take some lunch with you!

S. M.

Excellent service. Having been disappointed elsewhere I felt that the service given by Conor was outstanding and not too pushy. He found me a perfect car that was within my budget. Tony was very thoroughly with his process also. I couldn’t fault anyone and was made to feel welcome by all members of staff ensuring that I was happy, had a drink and was being dealt with. Would definitely use CarShop Bristol again

L. B.

We went out to browse a car at Carshop Bristol and ended up purchasing one because of the experience. Will and Jason were brilliant and answered all of our questions. Couldn’t recommend them enough. When we went to pick up our car, Keiran was amazing and gave us all the information we needed and more. The experience as a whole was brilliant and if you are looking for a car we would 100% recommend Car Shop.

M. B.

Great experience, Lovin the Audi TT! Me and my mate have both bought cars from CarShop Bristol now and they sure don't dissapoint . The experience was stress free and enjoyable. Big thanks to Carl who was very helpful throughout the whole process and was very understanding of the situation I was in and what i wanted to purchase. Also thanks to keiran for helping me fill in the deets. Covid measures 10/10. Thanks guys

A. W.

Excellent customer service from Dan, Melvin, Anthony and Leona since the start of our car hunt at Carshop Bristol. They were very pleasant and welcoming from the very beginning until the end. This made us comfortable and confident in proceeding with our decision to purchase our first car from Carshop Bristol. Highly recommended !!! All the best :) :) :)

L. S.

Very professional, polite and welcoming! Unfortunately was understaffed but the staff here did an amazing job checking in while we waited! Big mention to Leona Kelly who was so polite and bubbly!

W. A.

Walked in having seen a car on online & Stephen completely sorted it for me, had a good test drive & let me view the car on my terms. Very helpful when answering questions and generally just a great experience. Finished the deal with Aldi (also very helpful and friendly) and was able to drive the car away - everything I wanted.

P. D. D.

Jason and Tony made the process of getting our new car so easy and relaxing. We are really happy with our decision and this is all because they made us feel very comfortable while choosing the car. Thanks a lot guys! :)

T. J.

Very good and friendly at dealing with my car as it needed repair under the warranty. Good access and easy to get to

N. H.

Carshop Bristol was amazing, the whole team, the system everything about them as a whole is great. At first I dealt with Adrian, he helped in regards of finding the perfect car, with explaining the whole thing easily, detailed and keeping myself and my partner informed with everything happening stage by stage. Secondly I also want to say Shina, he was great, he helped with all paperwork, explaining the whole agreement and financial help with the costs and also helping setting up other plus sides with the purchase of my car. Every detail there was with paperwork and forms, was explaining very well and not rushed even though it was busy, Shina took his time in detailed explained detailed. Lastly, Leona helped with the last few steps in regards of tax, showing us the best way to start up and set up, also explaining the vehicle history and previous issues with the car, also getting the car ready and ready to drive out of the dealership. All 3 of these people were great and helpful and have made a customer for life from myself, also every one else we spoke to that worked there was great and friendly with anything we needed. Carshop Bristol has a customer for life now for me, my partner and my family going forwards. I can not thank them enough with getting the car I wanted and needed. Thank you to them all.

J. F.

Love my new Mercedes A class from Carshop Bristol. Every stage of the process was well managed and over the moon I could take my car the same day! My Business manager keiran and he oversaw my deal. He was very friendly and knowledgeable and even helped me with an issue I was to scared to bring up when he called me a few days later to see how I was getting on. Overall I would recommend to everyone.

R. K.

I have recently purchased Suzuki Vitara from Carshop, Bristol and the experience has been fantastic.Thanks to Steven,Joe and Keiran for very nice experience from bringing the vehicle from Norwich to Bristol and keeping me updated with status updates, test drive and finally we loved the vehicle as it was described in the online portal and we immediately purchased it next day.We had to wait very long time on weekends as generally they get very busy but they keep you updated on the time and they explain you all details and are in transparent in their pricing and keep us informed all things we need to collect during vehicle handover. Thanks for the wonderful service and keep it going !!

K. G.

Had a fantastic experience overall. Firstly with Paige showing us the car we were interested in and getting us a test drive (we're not local to Bristol so she was very helpful in giving us a route!) Then we came back and sat with the business manager Alex who was very friendly and thorough and explained everything well including the extras and helping us to understand the changes in costs. Overall, the service we experienced was higher quality than we have experienced before with other dealers and we left very satisfied by CarShop. Thank you!

L. P.

I bought a car from Tony Booth, he was very friendly, honest, explained everything about the car, checked it over for me, he also went through insurance's with me and discussed options. I declined he wasn't pushy just gave me my options. The car was lovely and clean, the staff where all happy and friendly, and I had a coffee. Great time in carshop.Lisa Psarelis

M. H.

Second time we've part-ex'd and bought cars here. Much easier way of buying and selling a car. Thanks Melvin for looking after us. Edited to add; I wrote the above review when I was there, as I honestly thought the process was nearly done. I didn't expect it to take over 3.5hrs - I had reserved the car I wanted, was part-exing mine and paying cash for the remainder. Now it's a week later, and I'm still waiting for a call back on an issue I've raised, I'll be full and frank below. Whilst Melvin & Anthony were both nice chaps & this isn't a reflection on them but moreover the whole CarShop experience. The car I'd reserved wasn't prepped and ready, was dirty inside and the fuel tank was on zero when I test drove it. I was assured there would be fuel when I drove it away & I wouldn't be sent away on fumes, but I was. So driving my new car away had the shine took off it that I had to anxiously limp to the nearest garage. I would've gone back in but it was 7pm at this point and I have a one month old newborn I had to get back to. The valet was a rush job, my Husband had to re-do it. No floor mats, which I'm waiting for the call back on (I first chased this 6 days ago). Overall, not impressed this time around.

c. a.

Very very good service, especially from Leona Kelly. She got lovely voice and was very detailed in her service. Tim Nott, the business manager was extremely helpful in explaining every details in our purchase.

K. M.

After much messing around by another garage Carshop and especially Rebecca whom I shared numerous emails with were above and beyond patient! Managed to get the MOT and service done in time for me. Picked up a sparkling car that’s good for another year! Thank you so much for all your help!

B. B.

Reiss was great today! We went into Carshop with no expectations other than to see what our options were, but we are actually driving away with a car in budget and that meet all our needs and wants. The process was quite, explained well and in detail! One happy customer

A. B.

Really lovely experience from start to finish, Alex and Sitil were professional and courteous throughout, no one here is pushy and you are made to feel very welcome. Every member of staff I came into contact with couldn't have been more helpful. Mad that you can just walk in and drive out, it's like Argos for cars :)

S. W.

All round good experience at the CarShop in Bristol. Great customer service, in particular to Conor who was able to provide extra information and was willing to help to go above and beyond.

H. R.

I bought a car at Carshop in Filton, Bristol yesterday and found the process straightforward and the staff really helpful, friendly and patient. I dealt with Mark Woodman when looking at the cars on offer in my price range, he came out on the test drive and sorted out the deal that was right for me. I never felt under any pressure from him to buy a car, he was knowledgeable, answered all my questions and took the time to make sure I was happy with the car and the deal. Must also mention Leona who sorted out tax and insurance. She made the paperwork easy. She was friendly, knowledgeable and efficient. I have no hesitation in recommending people take a look at what Carshop Bristol have to offer.

M. D.

I use carshop,because there process is simple Jordan help with my car selection, Sital sold me my car and then Justin helped me tax the vehicle. Thank you guys another happy purchase for me.

M. M.

Really impressed! We were met on arrival and seen very quickly. Jason was great, used our names and knew exactly what it was we were there to see (such a relief after a 2.5hour drive!) The car was ready for us and it was refreshing to be able to take the car for a test drive on our own, without the salesperson coming with us. No-one was pushy and they were all a pleasure to deal with. Alex the business manager and Paul who dealt with the collection also need a mention for being wonderful! Now for the argument over who’s going to drive the new car back!!!!!

K. g.

We have been dealing with Mitchel who is such a great guy. No awful pushy sales pitch, really personable. Ask for him if you come in

J. M.

I went into The Carshop at Patchway Bristol on Sunday 15th May. I was assisted by Ben who gave us excellent information on various vehicles. He was very helpful and patient so 10 out 10 for his service.

L. D.

Phoned up Alex Dring regarding a Mercedes we were looking at on the Wednesday, by the Thursday everything was finalised and I had the car by Friday. Very very good customer service. Friendly polite and very knowledgeable. The best customer service I’ve received in a long time, the car itself was immaculate! Clean and exactly as photos. Thanks to Alex who sorted everything for me and made this transaction so so smooth. Places need more salesmen like Alex. Thanks CarShop

N. J.

An excellent, enjoyable experience all round, and the opposite of a hard sell. András and Shiba, the two salesmen I dealt with, were unfailingly helpful, friendly and informative, and András kept in touch with me by text throughout the buying process, answering any questions I had. A colleague of theirs even indulged my request to take a final photo of me beside my (much-loved) old car, before I traded it in! And I'm very happy with my new one. I'd highly recommend.

S. S.

Justin was a great help selecting the right cars for us and working with us to get the price right. Walked away happy.....

R.

I was dealt with by Paul Sutherland during the buying process and he was fabulous. Went into detail on what needed completing- left no stone unturned. Brilliant staff- felt confident with buying and leaving my old car in his hands. Would recommend to others wanting a smooth transaction

A. C.

Had help from Tim Nott to purchase our Audi. Great service from Tim and would definitely use car shop again after this experience with him

S. H.

Exceptional service received today at The CarShop, thank you R Joe and Shina for all your help, would highly recommend. Thank you for my new car!

f. F.

Went to car shop Bristol branch and was greeted by Dan who was very helpful and kind in showing me a good selection of cars. Afterwards, I was passed over to Aldi to organise the test drive and money side of it. I can’t fault Dan and Aldi for their service as they couldn’t do enough. Unfortunately, my experience was let down by the customer service side who dealt with part-ex and organising the car to be ready to leave. I ended up being there four and a half hours because of this. The car wasn’t put into a English v5 as this car was Northern Irish - meant I couldn’t tax it. I was also told the protective coating they put on the paint would be an additional two hours and it was already nearly 20:00. I emailed them the following day saying the passenger door window switch is soft to the touch and doesn’t open the window, I was then told they would need the car for the day just to diagnose it which I see as unnecessary. Overall, Dan and Aldi were brilliant but the customer service/hand over people were extremely unhelpful.

Z. M.

After some previous difficulties, Satil and Melissa were understanding and super quick at helping me out!

R. P.

Brilliant service from Kyle the new sales person a lovely friendly and efficient young man also Anthony and Aldi and the young lady that handed me my car keys very well informed will def go back again

K. W.

Connor, Alex and the team have been awesome, non pushy, and negotiate well. Fantastic team, spot on deal.

A. A.

Great service from Andras and Ellie. We walked away with a cool little Aygo. Very very happy.

K. S.

My second visit today at the Bristol branch and helped by the very helpful and patient Reiss in test driving/buying my new car. Can’t wait to pick up my new car 🙂

M. R.

Fantastic customer service, very professional staff. Many thanks to Andras and Jacob! See you again next time.

C. D.

Wonderful company, Mitch and Sitil were super friendly and made the experience easier and enjoyable. Would definitely recommend to friends and family.

T. J.

Andras was great today, professional and polite. Really nice guy who learned some tips from an old pro 😉

B. D.

Sophie did a good job of showing us around the car and helping with the purchase

c.

First time here at the carshop and I would recommend Jamie as he has been a great help with helping me find my first car

M. C.

My first time buy car in Bristol, whole carshop colleagues are nice, especially Andras, he is helpful and patience, knowledgeable to explain me the detail and questions, will highly recommend my friends to buy car in CarShop.

P. H.

Very friendly and helpful service from Matt Doughty and Alex Collins. We came in to look at a few vehicles, compared the ones in our shortlist and drove away in a new car. Gave us loads of time and space to make our decision, explained everything clearly. Highly recommended. Thank you!

N. G.

Amazing service. Very helpful and went over and above to sort the best deal, price and services possible. Highly recommended

h. f.

Have been dealing with Alex Collins the finance manager, he has been fantastic help and has made my purchase a very positive experience

C. C.

Carshop Bristol were wonderful at helping me buy my first car!! Ben went through all the options, explained everything thoroughly, gave great advice ! Then we moved on to finance. Aldi, what a guy! What a lovely gentleman. So informative, again explained everything in such thorough details. I know nothing about cars, but he made this process so incredibly easier. Helps he was ridiculously cute too. Thank you guys!! Charlotte

H. S.

I bought my car from CarShop last week. From my first enquiry to the time of sale, Conor was excellent. He really listened to our search criteria, proactively let us know about vehicles that matched the requirements - including the car I bought - and went above and beyond, coming to collect me and drive me to CarShop. We were shopping around with a number of different dealerships and Conor made CarShop stand out. Thanks for your excellent customer service Conor.

C. N.

I did a part exchange with the team in Bristol Filton store. The experience was absolutely flawless and exceptional from the entrance until the completion of the sale. I do really appreciate the effort on follow up call after the sale, which the team assured that everything was ok with the sale. Nice personal touch. Specially want to thank Andras who made the whole journey efficient.

L. H.

During the actual buying process I was very pleased with everything. However as soon as money had exchanged hands and I’d bought the car that’s when the service took a nose dive, which is a shame as I was really impressed to start with. I arrived to collect the car to then be told that they hadn’t changed the log book from stating it was a disability car (also wasn’t told this had previously been a car under the mobility scheme). I was told I could just pop to the post office and get the paperwork sorted. This wasn’t practical and I convinced them to send an employee to do it as this should have been done before hand. When I went to look at the car I noticed that there were dents and scratches that weren’t there when I had done a virtual viewing. They concluded it must have happened in transport to their store. The sales person didn’t seem too bothered and I had to push for them to fix it 2 weeks later I still hadn’t been contacted by their mobile repair team and I had to chase it up (which became a running theme) I also noticed that the shelf for the boot, which was shown in the virtual viewing was missing. I was told they couldn’t find it and would order a new one. I had to chase this up 3 times and drive out to personally collect it. I purchased the car in Feb, it’s now mid June and I’m still waiting for the log book. They have told be they have sent off for it 3 times, it’s taken several chase up emails to get a response and i still don’t have it, I’ve requested details for their complaints process due to their lack of correspondence and failure to provide any aftercare… yet again I’ve had to send follow up emails requesting a response, still waiting a reply

G. R.

Good first experience getting a car here. We dealt with Reiss at first, he gave us all the options that met our criteria. We went onto the pitch and chose our car. The vehicle was brought in for us to have a look and also go on a test drive. Very happy with the car. Reiss then introduced us to Alex, with whom we discussed the payment details . We all came to a happy agreement and it was fist pumps and elbows all round. Finally we met Shina to complete our agreement and now we are driving off to enjoy our new car. Thank you to the team at Car Shop Bristol, they were very patient with us , especially as we changed our mind on the car a bit last minute.

E. B.

Went into the car shop to look for a car with my partner. Excellent service from Keiran. Would recommend.

A. O.

Casper and Aldi gave excellent customer service redefining the definition of a ‘used car salesman’ by being the most helpful and giving me a great customer experience when buying my new car! Casper even stayed on after his shift to drive my new car back so I didn’t have to make a second trip to the store! Christmas bonus and drinks are well deserved for these two! thanks guys! Happy new year to everyone at the store!

N. T.

Not bad but the process is far to drawn out, I was there for over 3 hours another couple over 4 hours, way to long for something as simple as buying a car (especially as I was a cash buyer). I’d expect no more than an hour including test drive, the buying process needs an overhaul. CarShop states no admin but then try’s to layer on this advantage package for £99 which includes stuff you would expect anyway, such as document handover. If you have insurance it does 90% of what the advantage package offers. It’s a admin fee in disguise, get it waived.

J. S.

Very nice experience. Long time since I been ina car show room and my god things have changed. It's like argos Choose, Pay, Collect. Very nice staff. Unfortunately staff don't really know information about the individual cars like how long they been there. I would prefer a smaller independent dealer myself. But overall the experience was good. Immaculate premises.

h. m.

Lovely friendly team, lots of information and really helpful. Come away with an amazing new care and felt well looked after. Thx

S. F.

Good customer experience. They ask a lot of questions regarding your requirements and then suggest a few cars that you might be interested in, bringing them into the showroom for you to peruse. This is very different to walking around the yard looking at cars and their price stickers. Wasn’t for me but would suits someone less ‘interested’ in cars!

E. S.

I wanted to write this review as I feel I was looked after very well here at Carshop Bristol. The team were excellent & friendly which helped with my purchase of my New Car! To which I love……. Wanna thank in particular the lovely Andras along with Casper Alex Kieran Tan Jordan And not forgetting Ellie I recommend if thinking of buying a new car to give Carshop a bash…….. loving you guys

g. o.

Great experience, all staff were very helpful and everything was explained in simple terms. Thanks to Kieran for the finance.

L. K.

Jordan from the sales team was very friendly and o didn't feel pressured into doing anything on the day, we had a follow up conversation to discuss my options. Paul from the collecting department had brilliant customer service and made the final process very easy. Would definitely consider using carshop again

A. J.

Great service by Mitch and Tim. Helped with all the queries I had and explained things well.

c.

Was apprehensive that this would be another wheeler dealer market hall, but we could not have been more wrong! Will was extremely helpful during the entire process - I was looking for an upgrade from my current '09 Hyundai i10, and although there were no i20s/i30s, he managed to find me a gorgeous i10 Play with plenty of extra features and less than 20k miles on the clock. There was a tiny chip in the paint on the front bumper, but I was assured this would be touched up before I returned to collect. It was great to inspect the car inside rather than out on a rainy forecourt(!), and I was out for a test drive in no time. After that, the process of purchasing the car was so simple - again, Will was extremely helpful in getting the paperwork signed and setting us up for payment. Unfortunately, I didn't have time to drive the car away that day, but I was able to put down a deposit and have an appointment to return this Saturday to complete the full payment and pick up the car. I understand they have to sell certain products, but I never felt pressured to buy anything - they even threw in a free tank of petrol after I agreed to go ahead with their advanced cover! Could not recommend enough, and would definitely consider purchasing another car from here in the future

J. G.

Was looked after wonderfully by Jason. Helped narrow down what we were searching for whilst also given us all the time we needed to check out all cars in stock at our own pace. He was extremely helpful on the test drives out and explained all financial options so they were easy to follow.

T. W.

Dealt with Harrison, he was incredibly helpful and professional. We will definitely be back again for future cars!

s. f.

I bought a Honda CR-V back in December 2021, I had a couple of issues including a faulty master cylinder, parking sensors and a loss of power with a engine management light on. The master cylinder was replaced under warranty but took a while due to parts issues. The same with the parking sensors that are due to be replaced too. When the issue with the loss of power happened, the car shop technicians had a look but couldn’t confirm the loss of power so they sent it to Bristol Honda where they performed a software update to fix the issue. This was all covered under warranty and have also had two free valets. I couldn’t thank Ash, Paige, Cora and the service team for their excellent customer service. I would highly recommend Bristol carshop!!

P. W.

Mark was amazing, my mrs bought a great car! Great personality.

C. L.

Steven at Carshop Bristol was very helpful, great experience and made it easy to drive away the same day. Aldi also ran through all my options in great detail and made sure I had the best experience possible. A good, reliable business

K. L. C.

Reynalds was great going through the car and all the bits and pieces. Shina great at getting the finances all sorted. Paul was great at getting us through the last bits quickly so we could get on our way. Did take longer than expected but cannot fault the customer service.

H. L. W.

Very happy with recent purchase, good customer service from Tanveer Ahmed, Sitil Gokpinar and Amie. Very knowledgeable and exuded confidence and friendliness from all 3 members of staff. Would recommend to anyone.

K. S.

I am really pleased to buy from Carshop. Brilliant firm and brilliant people. Specially thanks to person working there ANDRAS. He was really helpful till end. He made sure I am happy with everything. He didn't force me to buy extra stuff. He welcomed me really well. Really good customer service If possible I would give him 1000 stars but for now 5 Star 👍👍. I would definitely suggest to buy from Carshop. Great car presentation and hope I will not have have any issues going forward. Even there are any issue than Carshop has their back to help you. Reasonable price. Thank you Carshop.

D. J.

So after looking at the reviews about carshop Bristol I was a a bit apprehensive as the negative feedback were about hard sales for warranty etc once you had purchased a car. My experience was quite painless. Tim Nott my business manager was quite professional and given my experience with the automotive industry he was very respectful. The warranties available along with the service packages look reasonable so this is something I will get back to them about. Once Tim finished his presentation of the options for this he pasted me on to his colleague Paul who finished the paperwork regarding my part exchange and sorted my driveway insurance with ease. I've given 5 stars 🌟 because to be fair if you purchase a car of any value then you want to look after it and it's a necessary evil to service your car not a luxury. Plus spending your hard earned money on a car is the second biggest purchase made in your life so why wouldn't you want to look after it. Thanks Paul , Tim

K. N.

Bought my car from Carshop Bristol a few months ago. Friendly staff and overall a positive experience. In particular, I want to say a big big thank you to Ash in customer service. The car needed to go in for some work to be done, shortly after I purchased it (which was agreed in the sale). During this time I was given a loan car. From the start, Ash was so efficient, understanding and informative. This was clear to see when things didn't go to plan (completely out of carshop's control). Ash was always quick to update me on the situation and would resolve any queries I had. Solutions were always provided as soon as possible, extending the loan car period so that I could still travel to work. Due to work I couldn't answer calls much, but Ash was always prompt with his emails and replies! The car was collected and Ash had kindly organised a full tank of fuel to be put in my car which was a lovely gesture. I cannot fault anything with the service Ash has provided for me.. he is a real asset to your team!!

A. H.

Harrison, Jacob & Justin were spot on, very professional and did everything well 💪 - Thanks for the car.

L. L.

Very good customer service, very clear and helpful when asked questions and a good atmosphere to be in. Justin was my guide and he was friendly and helpful, great overall experience.

T. C.

I bought my car from this branch this week. Andras did provide a very professional level of customer service. He dealt with my query promptly and supplied all necessary information I needed. The car needed additional valeting which was resolved before I drove the car away. I would be happy buying a car here again. I want to say a big thank you to everyone involved in making the purchase as smooth as it was.

J. M.

I had a great experience buying my new car with CarShop all thanks to Conor, he was very helpful and patient, he also went out his way to personally deliver my car. Will be highly recommending him to friends and family.

J. P.

The process is very easy. I had a rough idea of what I wanted so Paige went through the options available and took me on a test drive. Once I was happy Jason went through the valuation of my part exchange which took minutes and gave me a great price! Keiran went through the finance and was happy to swiftly move through the bits I understood and explain anything else. There was a minor hiccup when I came to collect, which Rebecca was very apologetic for and carshop compensated for this. Overall a great experience.

3. 3.

So I recently bought a lovely little mx5 from carshop Bristol. I did have a few issues with the business manager assigned to my account. Thankfully I spoke to the head of business Ross Tonks, he was very helpful and dealt with the issues very well. He has been in contact several times and really wanted to make sure I was happy. He made sure the business manager I was assigned was changed. The salesman I dealt with, Casper was a really nice guy and helped me find a car based on requirements I had mentioned to him. Finally, when signing the paperwork I dealt with a lovely lady named Sitil, she was very helpful and explained everything well.

G. P.

Finally able to pick up my Focus RS this evening. Big thanks to ALEX DRING for moving heaven and earth to get the car sorted after a few mechanical issues were found on inspection. Also thanks to Kieren and Shina who sorted payment and Sophie for signing the car over.

L. M.

Brilliant customer service,lots of info and help Thanks Reiss Lamorte for all your help

I. P.

Excellent service from Car Shop. Whole process from reserving the car, through being sent a bespoke video of it, through to delivery was very smooth. Keiran, Jordan, and Joe were all really helpful. Very happy with the car we ordered, just as described.

S. K.

Aldi Coverdale was our sales and finance manager and I had the most amazing experience he went through everything with me step by step until I fully understood the product I was purchasing. Everything went through very smoothly I was given very complimentary service by all members of staff from the test drive to the finance agreement and finally the drive home was a very pleasant and stress free experience. Would highly recommend CarShop Bristol. Well done Aldi Coverdale you are an asset to the company you work for.

F. M.

Very nice customer service and helpful staff. Recommended to everyone 👍

S. A.

Keiran was amazing at helping me source my new car, his customer service was above and beyond can’t recommend him enough 10/10 service

L. B.

Fantastic service from Andras helping me chose the car I wanted and getting it transferred from Nottingham. Requested late Sunday, I was amazed when Tuesday morning he messaged me to say it had arrived and was ready for me to view it! At every stage he was friendly, helped with every question and query I had and kept me informed of exactly what was happening. Kieren was equally great, staying late to process the sale so I could take the car, even though he had finished 30 min before and needed to be somewhere. Everyone at the branch was welcoming and helpful, a wonderful experience and I am looking forward to driving my new car! Thank you Andras, Kieren and the team 😁

E. P.

From Mark Hill: It was my second experience with car shop Bristol. Dylan assisted me to choose my car and gave me all my options before passing me over to Able who sorted out everything from finance to service plan and everything in between. Very knowledgeable and great guys. Will definitely be back and have already recommended you guys to others.

A. W.

10/10 Service from Tony B, my previous car was written off and whilst waiting for various companies to do paperwork, Tony kept me updating throughout each step. He really went the extra mile for me and I can’t thank him enough at what was a stressful time! Would not hesitate to buy from him again in the future. Thank you Tony!

d. h.

Excellent service from Reiss ,Alex and Leona just went to look at a car but came away with it on the same day without any hard sell from any staff . I had courtesy call today to check if everything was OK with car .

n. w.

Reiss Lamorte was really helpful, friendly and genuine. I find car buying really stressful and to feel someone on my side and not ripping me off helped a lot.

D. S.

Tan, Tim & Aldi (aka Lidl) were amazing today!!! Really pleasant people! Really helpful and customer service on point. Being a female buying a car in this day and age can be daunting but these guys made me feel so comfortable and soo honest! Thank you guys!!! 👏👏

A. G.

I just purchased car from Filton branch and the team was very helpful. Champions.

P. B.

The guys at CarShop were completely brilliant, from an initial call in the morning through helping me get the spec of car that I wanted to sorting out finance and completing the purchase by the end of the day! Dan and Alexander - thank you both for making it such a seamless and pleasant experience, can't wait to get the new car at the start of next week.

R. H.

Had a great experience today, Reiss Lamorte was very helpful and helped keep us occupied whilst waiting for the Buisness Manager - also went the extra mile by taking a trip to the post office to sort the tax for us

E. S.

Better late than never! Back in December I purchased a car from the CarShop in Bristol and could not fault the excellent customer service that was received, in particular Alan who helped me to hunt down the car I wanted most to then closing the sale with the Sitel who was really lovely to deal with. All in all they have a really welcoming team at the dealership and certainly shown they put their customers at the heart of what they do! Highly recommend CarShop Bristol.

r. g.

We bought a car. Very friendly and welcoming staff. Special thanks to Andras who did sell the car to us. He was very professional and answered all our questions. Thank you to Alex Collins too. He was very nice, helpful and professional. We recommend them.

F. J.

Kieran (The Business Manager) and his team were brilliant! So helpful and went through every detail required for the purchase of the car, HIGHLY recommend!

G. G.

Excellent service from start to finish. Communication was brilliant both with e-mails and over the phone. Once in the shop I got to deal with Andras who has been genuine and knowledgeable, explaining with patience every detail. Great service from Joe as well who took care of the transaction from the early stages. Would definetly recommend the place and surely will come back if I'll ever need it

D. W.

We dropped in "just to see what was there" and Alex quickly showed us 4 cars that fitted our needs within budget. While we waited to see our choice in the viewing area (inside in the dry,) Alex explained things and answered our questions clearly, and guided us through the process, even through a mask! He did suggest I might go to the top of my budget, but that has got me the car I wanted at good value for money.

K. L.

Had a fantastic experience at the Filton CarShop branch. Paige was really friendly, happy to answer all my questions and remained patient with me whilst I was deciding on whether or not to make the purchase. She also promised to find out whether my car had a spare key and if it did it would be posted to me which it was 2 days later - great!! The only downside of my experience was the finance run through with a different staff member took an extremely long time (2 and a half hours!!) when we were told it would only take 45 minutes. Just be cautious of the extra payments they will entice you to make (such as for GAP insurance and extended warranty) because I feel I was taken advantage of for being a young driver new to financing a car. It wasn't until after I had left that I realised these were not necessities I had to purchase and the way they were explained to me was not in a way that made it sound like they were optional. I understand this is part of the job but I would've appreciated some more transparency around this. However, overall a great experience and I would definitely purchase from CarShop again!

S. W.

Our first stop on our search for a car, the team at CarShop were professional and helpful from start to finish! They had a wealth of options to suit our needs and budget, the cars were well presented and Jason was incredibly helpful. He took the time to answer all our questions and talked us through the options that would suit us best. Sitil was fantastic and extremely knowledgable; she took us through the paperwork and made the process seamless. Paul too was helpful in getting us on the road. We are now proud owners of a car that suits our needs and will, hopefully, see us through many miles of commuting!

K. P.

We came back to car shop because of the great service we received when purchasing my partner's last two cars. Although this is my first experience buying a car with them. We were met by Rikki who was just amazing. He made the experience so easy and went above and beyond, keeping us informed at all points in the process, even covering my car up so I had to do the big reveal!!! A nice touch! Kieran and Paul finalised everything brilliantly and professionally and I was away! Such a great experience and I have already recommended you to people! Thank you again Rikki, Kieran and Paul for making it such a great experience.

A. C.

We received excellent service from the whole team at CarShop Bristol. The car we purchased is absolutely fantastic and the entire team looked after us so professionally from the very start of the purchase process right up to us taking delivery of the vehicle. Thank you all for the friendly and efficient service.

L. A.

We have contacted Andras from the Bristol Carshop when we were looking for a new car. He has been extremely helpful. The 2 cars we have booked to view were there 2 days after we have booked the cars to view on the web. He went the extra mile to show my husband all the extra features as well in the car. Even though we haven't made a purchase the service we received were great. Definetly would recommend this place to others when looking for a car.

L. B.

Took Foster daughter for car service...Great job done and advisory of work needed of work needed before MOT

P. P.

Alex Collins, looked after me from start to finish, Really professional Talked me through ever step of the whole process. Alex made sure I was comfortable with everything before I took the finance on . Brilliant

M. B.

Ellie Harrison and shina and the rest of the team have been fantastic highly recommend

K. K.

Had a great experience purchasing a car for my daughter. Great selection to choose from. Fabulous staff looking after us. Particularly Matthew Doughty and Paul Sutherland. They were incredibly helpful and knowledgeable throughout.

j. g.

great experience with Carshop. The business manager keiran was fantastic and would highly recommend.

A. G.

Great service from the team. Alex D. helped me through to get the right car and touched base on all the options. Booked the transfer of the car for me from Norwich. For all the finance jargon I had Aldebaran C. to help me through and explain everything in a way a normal human being would understand. Big shout out for both the guys, great customer service and care from them. I can only recommend carshop and the team, you will not be disappointed.

A. W.

Went there today with my friend to look at some cars didn’t know what we wanted and weren’t expecting to buy a car today, and we’re served by Ben, super professional and a really nice guy helped make the whole car buying experience a breeze, came out with a brand new car and a really good experience l, will definitely be recommending this place to friends and family as they made it so easy and we’re not pushy at all, really knew there stuff which was refreshing

S. H.

Had all documents processed by Alex Collins, brilliant service and so pleased with the car I got as a result of just popping in for a test drive. I feel like I could call anytime to ask for help with any questions, and overall felt in good hands through the process! Thank you!

S. M.

Justin and Chivs were really helpful. I was dealt with quickly and efficiently. Would definitely recommend

W. B.

Excellent service today Alex Collins was fab explained everything really well and would definitely buy a car from them again 😀

M. D.

We would love to thank Ben for talking us though and test driving our new car he was fantastic and very Friendly. Also Alex our sales manager was very helpful and we will buy from here again 😀

P. O.

Was greeted with a smile by Jason who was nothing but professional, and non-pushy, throughout. There was a slight appointment slot issue which caused initial annoyance but he without doubt turned it round - a credit to Car Shop

E. B.

Fantastic service today. From start to finish I was very impressed with Car Shop Bristol. Traded in our old car and walked away with our new car today. Tony Bioth and Paul Sutherland were both very helpful and professional.

b.

Very helpful to deal with! Great communication with Dan and Alex, did their utmost to make me feel comfortable with first car purchase. Also great communication with customer service agent Jade (even though I was a bit of a pain). Thanks guys!

T. F.

Good customer service brought the car down that I wanted to see no pressure and a fair valuation for my car

N. R.

Very happy with the helpful and friendly manner of Jordan..he went through very clearly about the process of buying the car..

T. M.

Andras Lazar was very helpful with us in finding the right car and in the administration. I am recommend for everyone to look for him because he will surely find the most suitable car with him! :)

M. C.

I have recently enquired about a car in the car shop filton Bristol. I had a lovely friendly gentleman called Connor who welcomed me to the branch and assisted me on looking for a car. Connor made every effort to make my visit and experience with the car shop amazing. Connor had so much patience with me as I had lots of questions to ask. Nothing was too much trouble for Connor, he looked after me from the beginning to the end and made my time with the car shop very worth while, thank you so much connor

T. S.

Dealt with Mark and Alex. Great service very friendly and proficient. Even recommended a good pub in the local area!

C. L.

Tooky car in for its service today, only to find it was bo9ked in Swindon not Bristol, Cora was great, got it booked in and was really helpful about the service plan. Car came back gleaming and immaculate after valeting. Many thanks.

L. D.

Brought a car today from Carshop in Bristol. Highly recommend Jacob Brown who went that extra mile to help us!

J. Y.

I visited Car Shop a few times during my car search and was helped by Steve. He was lovely and very helpful. Although I didn't end up buying a car from them, Steve really helped me to work out what car I wanted as I was able to test drive a couple of cars that were on my shortlist. The only reason I didn't end up buying from them is that I found a very similar car that was a year newer and much closer to me (7 minute drive rather than at least 45 minutes). Thanks for all your help Steve! You were great :) Happy New Year everyone, and stay safe!

R. S.

I came in a couple weeks ago only looking for a couple of ideas for a new car, Dan was super helpful in finding something that would work for me around my preplanned finances. We were impressed with the COVID procedures in place. After finding the car, I was quickly arranged a test drive and I was happy with the car. Shina and Justin both worked to have the car ready to drive off that day, preparing me for the finance plan ahead and sorting all the paperwork there and then. Everyone was super helpful, polite and now I have a car I’m really happy with. Thanks guys!

K. H.

Purchased a car last week from this store. Amazing service dealt by dan, Alex and another salesman who I didn’t get his name, honestly so thankful for everything they did from helping me choose a car and helping me secure finance for it! Will always recommend you guys, you’re amazing at what you do!

K. w.

My first time at Car shop. They have been absolutely amazing, very welcoming, words can’t explain Definitely come back and use you guys again 😁😁🤩👍. Thank you Special thank you to Aldi for all your help

L. S.

Excellent service in every area. The customer consultant and the business manager were extremely helpful and determined to make the experience right for me. It was easy and unpressured.. I find the business side difficult, but the business manager was very patient, went at my pace and explained everything very clearly. I greatly appreciate the service I had.

A. G.

I appreciate their good will ... As I noticed a gear stick nob details were not clearly visible. But I didn't raise it at the point of sale. When raised the next day ... I was met with rhetoric 'company policy' ... I offered to pay but there was no change in stance until Anthony Booth intervened. The matter was resolved. Here's a lesson learnt ... Raise anything you need to at the point of sale.

B. W.

I visited this store on 7/11/21 and had incredible service from the moment we walked through the door. I would like to thank both Adrian (sales advisor) and Aldi (business manager) for their patience and professionalism and for staying WAY past store closing time to finish the nitty gritty details and to allow me to drive my new car home the same day. Service was 10/10 from the moment we walked through the door and I couldn’t recommend enough. Thank you :)

C. C.

Kyle was a really nice and friendly guy. He has be amazing with me today. Very professional Thanks you for the mats 😂.

R. F.

Great customer experience, offered choice of warm drink while waiting for business manager Tim who, ran through everything that would be beneficial to me in great detail. Handover staff Paul and Ele were great and joy to meet. Would highly recommend

V. S.

We bought an excellent car 3 weeks ago and was extremely impressed with the service I received from the staff at Carbase. Andras Lazar was extremely helpful, very polite and informative. I would have no hesitation looking for my next car at Carshop Bristol and would recommend them to anyone. They do not hard sell or put any pressure on you at all. We had a lovely day and found the car of our dreams. Thank you Andras and the team at Carshop!

d. s.

Bought a car a year ago I am happy with the vehicle but some of the services they sell you are a bit dubious and very difficult to get booked into, MOT4 life, you need to book it over three months in advance or you will miss out on getting an MOT on time, my advice don't bother

B. S.

We came into carshop on Sunday, we looked around the cars they had and spotted one we liked. We were greeted by Mark who was great, explained the process, brought the car in to the garage as it wasn't the best weather outside and then went out on a test drive with us. His customer service skills are an asset to your company. We ended up buying the car that day and sat with Sitil who was also great, very well experienced in her job and we left with a brilliant deal. I would recommend Carshop 👌 Thank you 😊

B. R.

My whole experience with carshop Bristol has been great. Ricky has helped me from day one. I explained that I struggled with a few things, paperwork, forgetfulness etc and he has been upstanding and helped as much as possible. Thank you Ricky you made the whole experience easy. Sitil helped me with all the finance bits of purchasing the car, she was very friendly and helpful, thanks heaps for going through everything a few times with me. Beth x

A. C.

Alex Collins helped us get our finance our new car and explained everything clearly for us as this was the first time getting a car on finance. Thank you!

i. c.

Nice friendly people, dealt with Jason who was a good sales man, Tim who was an excellent business manager, and was very thorough in explains very well all the costs. And shophie who was lovely and did the hand over.

J. S.

We had mark as sales man and was verry helpful, he explained everything to us and had the time to listen. Business manager Sitil, was very approachable and easy to talk to, she reassured us if we needed anything before finishing. Paul gave us all the documents that was needed at the end, he knew that we had Been waiting so he brought us tea and biscuits. Overall we were happy customers with the car and service. Thank you carshop!

P. T.

Staffs were very helpful providing plethora of car choices, especially Gareth’s customer service was outstanding, making us feel wanting to do business again 👌👌

G. H.

Great efficient service from business manager Keiran Sage and thank you Kyle for showing us around the car

C. P.

Buying a car from Carshop Bristol was a great experience. Rikki went above and beyond throughout the process, responding to my texts and emails even during his leave! Jason was fun and efficient making sure to fill in with the arrangements for me to view the vehicle. I found the personal video very helpful and reassuring before making the trip up to Bristol to complete the purchase. Tony completed the experience perfectly, with his personable and chatty approach, he made the laborious process of financing etc a smooth and painless exercise. The rest of the team we’re all smiling, welcoming and helpful too. I have also been contacted post purchase by Rikki and Jason to make sure that I’m happy with the car….I love it! The car was as advertised and pristinely presented. I highly recommend Carshop Bristol!

J. C.

Andras offered the best solution to find the car of my dreams. Lovely customer service, attention to details. My partner and I are really satisfied with this company, we look forward to come back in the future to buy a new car. Great selection of cars and undreds of options for you, excellent service

C. E.

After lots of nagging from my partner, he managed to persuade me that our car needed to go and we needed to upgrade. We went to Bristol Car Shop and was dealt with by a little bald man, who went by the name Jason. Jason completely agreed with my partner regarding needing a upgrade - strange that, what with him being a sales man. The upside is Jason asked what were my requirements, as well as my partner's need. By showing fab listening skills, he found us a new car.....A MERCEDES! I was concerned at first as I thought it would cost too much and the finance would be astronomical. Jason and his colleagues put a fantastic package together and finally I had no reason or excuse not to go for the car. Jason was that good!! Our experience has been amazing and the company ensured we felt safe and protected with regards to Covid. Even to the extent that Jason said he would love to shake our hands at the end of the sale, as he had enjoyed serving us, but was rightfully not allowed. To be honest, I feel my partner and Jason had started a little bromance. I would highly recommend Car Shop, Jason and his colleagues.

k. h.

Bought car from Daniel no hassle straight in test drive and no pressure

E. M.

Andras was very helpful with the purchase of my partners car, couldn’t ask for better service. 10/10 recommend for just how helpful and attentive Andras handled our questions and the follow up after purchasing. Thank you Andras

S. B.

Fab service. Dan found me a great car, really helpful and friendly. Alexander sorted me a good deal and Tim made the exchange process really quick and easy. Would recommend.

G.

Recently bought a car from the Bristol branch and I would just like to spot light one person in particular who went above and beyond, his name was Andras . I was issued Andras as a sales person to assist me with my purchase. And fair play nothing was to much of an ask. He kept me in the loop all throughout the festive period even beyond his working day, he went out of his way and got back to me on his day off!!! very polite and exceptional customer service skills He is a credit to the CarShop. I Would definitely recommend him to anyone looking for advice and help to purchase a car he will not let you down. Thank you Andras.

N. W.

Went into Carshop recently n found that Conor the guy that me helped me was really good. I would definetly recommend him.

D. W.

I had a brilliant experience at Carshop, I had done a lot of research prior so was able to choose the cars I wanted to view easily. There was a car at this branch and then a car at another branch. I was able to test drive the first car on the day and then the other one brought to the this branch. I was then contacted that the car had arrived within expected time, was then able to test drive. Paige was welcoming on arrival and brilliant at helping go through all the options available, setting up the test drive and explaining about all the extras. She was also able to talk to her manager about a price match and was able to give this to us. Then during the payment section, Aldi was great at going through everything and explaining things in enough depth without feeling pressured into any extras. All our questions were able to be answered. The overall experience was brilliant and Paige was really helpful throughout. I would recommend this as a great place to look for a car.

E. J.

Great selection of cars and good value. Melvin was excellent! Thank you

M. K.

Connor, Alex and Justin we’re great, smooth and painless experience.

J. K.

Came in to buy a blue Mercedes GLC and spoke to Steven and Adrian who were amazing. Their boss Joe who valued my car was really helpful explaining how it all worked. Steven showed me my payments and the great value extras I could have. I then dealt with Alex the business manager who got everything sorted for me and then Ele helped me take the car the same day, amazing service from start to finish, can’t fault them and would recommend to all

J. S.

Could not recommend CarShop Bristol enough, between me and my partner this is the 10th car since January we have bought with friends and family. Aldi, Matt and Joe were all amazing when it comes to everything. Bought my car back due to having a couple of issues with it and even though I originally got it in January they sorted the issues and swapped my car with no questioned asked. Amazing service from the three of them, Absolute dream team, could not have asked for anything more. Richard the big boss and all the bigger big bosses if you are reading this Aldi, Joe and Matt all need a pay rise, special shout out to Jacob too as he was there along the way with us, top notch sales man who also needs a pay rise, love him! Can’t wait to buy the next car from here, free coffee every visit too!! Everyone is so lovely, makes you feel welcome and nothing is too much to ask, brilliant branch and and amazing asset to the CarShop Family!!! P.s. Aldi is the best Finance Expert so make sure you ask for him!

A. E.

I was assisted by Alex. He has been very helpful and guided me all through the process. I would highly recommend. He has kept me up to date and took me for a drive test. He discussed all options available. Aziza

I. R.

amazing service! I came in at 5:30pm, I was shown some options by 5:45pm and then had the test drive by 6pm. Long story short after paperwork was done.. took the car away by 8pm (1 hour after they closed)! Massive thank you to Andras and Shina for finding exactly what i wanted at a great price and helped get the deal over the line on a timeframe i needed when not many dealerships could! Ask for them when you get there and thank me later.

H.

Free tea and coffee while you’re waiting. Staff are polite but service is really really slow. A lot of pressure to buy the extra insurance and products - if you come here make sure you allow 3 hours plus for your trip!

t. B.

.would like to give Jorden Thomas an appraisal, Gave us a lovely greeting, very honest, not pushy, Left you to make the decisions , left you to make your mind up. etc a really nice helpful person and very good at his job. Also Tony booth, the same very helpful, gave you his time so much he left work late. Very considerate etc a really nice polite person, honest and good at his job

L. B.

I came in store on Saturday looking for a new car after being to a few car shops. All of the staff from the outset were very helpful, polite and knowledgable. I ended up looking at a few different cars and found one that was right for me. The process was really simple and felt thorough. The whole experience was great and I would definitely buy from car shop again in the future. The main members of staff that stuck out were Alex, Kieron and Ellie who all helped us in the process.

J. R.

I had never gone through the process of PCP before and it had been a while since I last purchased a car. Dan at the car shop was super helpful and his knowledge on the whole process and subject couldn't have been questioned. He knew the answer to every query and was very clear on the whole process. He accommodated my every need and made sure I had all the information necessary to make a decision. I never actually got to meet Dan through the process due to Covid restrictions, which was a shame because he seemed like tip top bloke - I would have liked to have shook his hand otherwise. Thanks Dan for making my experience at the CarShop positive and stress free!!

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