Reviews of Dick Lovett MINI Bristol. (Car Dealer) in Bristol (Bristol).

Dick Lovett MINI Bristol

295 Reviews

150 Comments

Car dealer

MINI dealer

Used car dealer

Kingsheath, Cribbs Causeway, Bristol BS10 7TU

Description

Information of Dick Lovett MINI Bristol, Car dealer in Bristol (Bristol)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Dick Lovett MINI Bristol

Reviews of Dick Lovett MINI Bristol

R. B.

Fabulous service from start to finish from Harriet. There was obviously a delay from the ordering of my new Mini until delivery but I was always kept up to date with any changes and any questions I asked were answered swiftly. I am fully looking forward to a few years with my new car but would not hesitate to go back to Mini and Harriet in particular for my next purchase.

J. H.

Excellent service, very friendly staff

R. Q.

Great friendly staff very pleasant stay.

R. B.

Very professional and welcoming, excellent coffee too.

M. v. d. B.

Had a service carried out by Miles, great service and done in good time.

G. P.

Great purchase, and great service! Premium Mini brand care as expected

s. v.

The MINI Brand Manager Chris Rowland's is the kind of Manager that makes the difference between a good dealer and a great dealer, what an asset he must be to your business

n. W.

Had a great service carried out by miles the technician , excellent service

L. H.

My Mum purchase a car from Dick Lovett MINI Bristol and I have to say it was one of the most positive experiences she has had. The customer service was second to none from the moment she sent an enquiry via Facebook. Mum wanted a new car and she saw the 48 hour test drive and went for it! Like any offer we assumed that it would end in a hard sales push - but it was far from it. It really was about letting Mum experience the car and quite frankly the MINI sold itself. The buying process was great and they helped mhm understand all of her payment options! Yes she may have been able to pick up a car a bit cheaper elsewhere but it’s not always about price. The understood my Mum was older and was looking for her last new car purchase. Nothing was to much trouble and they made her feel very special. She pops back for a free wash and vac when she’s passing and her new MINI has also been back for a free health check and to check the tyre tread. On behalf of Mum I cannot recommend this dealership enough. They really provided a superior service compared to what you assume a car dealership will be! Thanks Dick Lovett!!!

G. M.

Always A+ service - Matt has stand out customer service

J. H.

Nice coffee and biscuits, pleasant staff, good service

J.

Couldn't speak more highly of the service I received from Michael Gill of the Mini Bristol branch. I got immediate details of the car, a very fast valuation of my own and a personal video of vehicle. Being a car enthusiast runs in my family, I've searched for 6 months for the perfect deal for my second car, I'd already been in contact with 5 garages post lock-down easing off. I was prepared to travel to get my dream car after all I live in Sunderland. Lock-down did bring complications however, I did want to go down to see the car, then utilize their delivery service but this wasn't possible. Mike went above and beyond meeting me half-way on a Sunday. Most of the documents were signed digitally and the whole process was a breeze. The service I received was outstanding. Really friendly relaxed atmosphere from the start and a very positive hassle-free experience. I was a little weary of travelling to see another car after one I drove 2.5 hours for was a huge disappointment. Mike saw to this by scrupulously going over the vehicle and sending images of what little imperfections the car had. All of the images had comparisons to a pen tip for reference this really gave me confidence that the travel was worth it and that the car was in beautiful condition. We met up half-way and swapped cars (I was part-exchanging). Once again this was a quick and easy process the documents took 2 minutes to sign. We spent more time talking about the new MINI Cooper electric in all honesty. Mike is one of those people who truly love their job and it was a great experience. I'm now the very proud owner a MINI Clubman S Exclusive. This has been one of the easiest decisions I've ever made and the first month with my car has been the best! Thank you MINI Bristol & Mike, for everything! (and MINI Nottingham for letting us use their car park)

H. J.

Customer service is their number 1 priority. I work in Newport but ALWAYS take my car here.

F.

Fast and friendly service/spare parts. Good team!

N. F.

As always, cannot fault their customer service, it's always outstanding, friendly and very professional.

B. C.

Jake from service department, amazing customer service and was really helpful.

N. B.

All your car needs from a mini to a Bentley or mclaren

T. F.

Back for a service, got a bit of discount on my breaks

G. E.

New mini, now done 800 miles. Two problems dealt with by Joe so quickly. This week I went in with a non- working reversing camera. Joe said “ok we will book it in”. THEN he obviously thought about as he was taking details. He quickly briefed a colleague, we went outside, problem solved in seconds. THE BOOT was not closed tightly. All now OK. Well done Joe Rogers. Saved lots of stress and time. Attention to customers is SO important for company success.

I. W.

Good service (haha). Get it?

J. M.

Excellent service all round.

H. G.

Excellent service, had all parts needed.

S. L.

I’ve just ordered my new ’Cooper S Sport’ and would like to thank Julie for the wonderful way she copes with me :). This is the third Mini I have had the pleasure of ordering and I really don’t know where I’d be without her. She always keeps me in the loop with regard to what’s going on. Extremely professional yet friendly, she always has a smile and makes me feel that nothing is ever too much trouble when I’m bombarding her with questions (oh and do I bombard). Thank you Julie for making a daunting process easy every time - really excited at the thought of my new car.

a. m.

Work done on time at the quoted price with a car wash as well.

C. W.

Great service from Anni Cadby

K. B.

Great Service from Harriet!

M. S.

Fantastic service, great team!

B. R.

Altogether a good experience by everyone involved with me. Thanks for a good deal.

G. M.

Always A+ service - Matt has stand out customer service

R. J. R.

All very smooth. Product was as expected

n. b.

It took a while to send the item but arrived:)

O. A.

Waited 3 hours for MoT test

D. L.

Good selection of cars

J. W.

I had the pleasure of meeting Julie Flood when I was considering buying a new Mini. I wasn't sure that this was the car for me, but Julie helped me make my choice with her expert knowledge and advice and the result is a Mini which I absolutely love.

b. m.

Good covid controls, friendly staff.

M. C. m.

Good place for minis

J. Á.

Great service, really pleased!

J. P.

Great service

T. S.

Great service

B. G.

Great service

T. C.

Fantastic service

A. C.

Great team Great service 👏

R. S. H.

perfect product many thanks

p. s.

Very helpful

M. M.

Matilda and Ellie provided a really friendly, professional, and straightforward service when I was buying a used Clubman this week. The process was made as easy as possible, and they provided lots of honest and detailed information, which helped me to make a decision to travel across the country to view and buy the car (even though I have another MINI dealership literally across the road from me).

t. c.

Very good

B. S.

Nice and friendly staff

W. B.

Superb quick service

L. J.

Great Friendly Staff

D. V.

Helpfull and efficient

N. H.

A. C.

D. B.

P. S.

A. S.

J. R.

Took my car for a winter check, but as annual service was due in a few weeks, they did that as well. Great communication before my appointment and very good covid restrictions, information on which was via a quick video, so i knew what to expect on arrival. Personal service with named member of staff, who welcomed me and kept me updated of work being carried out as well as information via text and even a live video link from service technician to see areas areas of car being checked. Overall an excellent service, and not as expensive as one might expect from a main dealership, very competitive.

B. D.

Excellent service, friendly and professional staff. I recently took my partner's Mini in for service due to the Engine Management Light coming on. I was given an upfront estimate of cost and although it turned out to be a more lengthy problem, the original cost estimate was honoured and the ongoing communication and assistance was second to none...thanks to all the staff at Mini for their help

E. D.

Very pleased with my new mini and the Customer Service experience I received from Ben Ferris-Pulsford. From ordering to collection, nothing was too much trouble for him, keeping me fully informed along the way. Collection day went smooth and professional even on a rainy day! Many thanks Ben for selling me the mini- great service 👍😀.

J. B.

I collected my Mini Countryman today, and am thrilled with it! Excellent Customer Service and a great location.

C.

I'm really impressed with Mini Bristol. Motorbility customers don't always get good customer service but Julie Flood has been brilliant! Very personable and professional, with a real appreciation of how to support disabled customers. Excellent!

S. F.

Recently purchased a Cooper Hatch from Bristol Mini with the help of Lee Cardwell. A fantastic Sales Exec who genuinely listened to my requirements and provided honest, friendly advice. The purchasing process was very efficient and I couldn't have asked for a better car and overall experience. Thank you Lee, you legend!

J. F.

Great service from Matteo for our used car purchase - answered all our questions promptly and fully; all work carried out on the car as requested; and delivered personally! A very smooth process mostly from a distance; very pleased with the car and the service from him.

E. P.

Had my car repaired here, cannot fault the customer service I received from Gemma Lawry in the service dept. She went above and beyond to help me and kept me well informed at each stage. Thank you so much. One very happy customer :)

B. F.

Recently purchased a used 5door hatch from Bristol Mini. I received exceptional customer service all the through the sales process from the initial inquiry all the way to the handover. Despite not being able to come into the showroom and test drive the vehicle due to thorough Covid restriction. I received a very personal and professional experience from Harriet's CITNOW presentation. James was also very helpful. Very happy with my Mini!

K. J.

Harriet helped me find my perfect car. I recently bought a Mini Coopers Sport which I am very Happy with in time for Summer. Harriet was very efficient and very welcoming when I called with my enquire of finding a car. Customer service was 100% Thank you 😀

C. D.

I had my car mot’d by Mini last week which included a free health check. I received a video from Kyle the technician to show me any areas which needed attention and explained this clearly so I understood what needed doing. I found this very helpful and informative as you don’t always get this type of service from other garages! Brilliant service, will definitely be back again!

K. H.

Over the moon with my Mini I collected today, received amazing service from Ben Ferris-Pulsford who looked after me wonderfully from test drive to collection: friendly, helpful and professional. Super happy customer!

E. S.

Jacob is a fantastic advisor and helped me out with everything I needed. Professional manner and very polite, clearly explained what I wanted to know and answered my many queries without problem. 10/10 customer service!

R. H.

Just bought a Mini Countryman picnic bench via their eBay shop. Quick delivery and helpful staff. Even emailed me the dealership fitting instructions! Very happy customer!

K. T.

The whole process from start to finish was so well managed (in difficult COVID circumstances) by a real sales professional - thank you Harriet Jones - it was a pleasure buying our first Mini from you. We are so pleased with our new car - which looks lovely and drives like a dream.

D. W.

Ordered R57 carbon scoop for my mini convertible.. not only was it £20 cheaper than any other main dealer via eBay it was sent quick & very well packed... super happy with dealer experience 😊👍

T. H.

Just bought a set of Mats for my Mini convertible. Great service, very competitive price plus staff were very helpful. Would definitely use again. Thank you

L. T.

Bought my car over a year ago now, had great customer service and no issues with the car. I didn’t find the car I wanted initially but they kept in contact with me until they found the right one for me, would definitely recommend!

H. P.

Always made welcome staff very attentive. I know my car is in safe hands. Refreshment on hand if you choose to wait for service, mot etc. And complimentary car wash when works carried out. Also video of your service so you get to see your car from all angles including underneath with a commentary by the mechanic.

R. P.

Excellent service provided which is pleasing to see for a main dealer. Matt gave excellent communication throughout, from the date the booking was made, all the way through to collection. Will definitely use again.

I. N.

Great service!! Was looking for a new mini and couldn’t find the right one, they helped me out a lot to make sure the had the one I wanted.

H. C.

Tom the Technician serviced my car. He was very thorough and professional. The C It Now video explained what needed doing and it was done promptly and without any fuss.

P. M.

I recently purchased a new mini that Miles (a mini technician)recommended. Mike (mini sales) helped me with the purchase. I have had the car for a short time and it is fabulous. Excellent recommendation and support with purchase- thank-you!

A. W. N.

Purchased a Mini bike. Needed to check it would fit in the small boot. Dan was very friendly and helpful. Despatched quickly and arrived safely. The bike is awesome

S. (.

Great service as alway, very friendly and my car came back clean and fixed. Asked Miles one of there technicians some questions when passing him in the car park as he was working on my car, he is a very knowledgeable technician.

A. J.

Ordered some mud flaps for my Mini via ebay. Excellent service from Dan. Arrived very quickly, a pleasure to do business with.

S. A.

Excellent service and very professional, Tom Anderson recommended the perfect car for me and my wife. Couldn’t be happier!

P. H.

Very helpful friendly staff. Everything was explained properly. I will definitely recommend this Mini show room to anyone. And I will be going back there when my next car is due.

e. b.

I would like to thank Paul Newbury who works in the Parts department at Cribbs Bristol for being so helpful when i was ordering my parts for my BMW 330d I'm sure i would of got the wrong parts, it was a breath of fresh air to find some one so knowledgeable, thank you for all your help Paul . Mr Michael Hurst.

A. E.

Tom Storkey an excellent salesman! Takes into account what you actually want and dont wont and doesnt force anything you dont want. Timely service and kept up to date throughout the buying process. Handled all pevious documents for part exchange and made entire process from start to finish and absolute breeze

A. N.

No wait, friendly staff, car ready on time.

J. P.

Having popped in on a whim, I was not expecting the level of service I received. Fantastic in every way. I couldn't not recommend the Dick Lovett MINI Bristol sales team enough! second to none!

L. A.

On the recommendation of my Daughter, I visited Dick Lovett Bristol when trying to decide if I should change my car or not. I dealt with a new salesman who was excellent - he went through the whole process step by step and I have now just collected my shiny new Mini Countryman. I didn't feel pressured into the deal and all the team in Bristol were lovely people and very knowledgeable. On collection I was showed everything about the car and I was very confident about driving away despite it being a completely new make & model from my previous car. I can't recommend them highly enough.

S. M.

Had to personally liaise with the service manager, who's manner and professionalism were exemplary. Great team, thanks for all your help and honest advice

E. B.

Fantastic Mini experience every step of the way, from first visit to my wife picking up her car, Paolo made the purchase easy, enjoyable, and special.

R. G.

Great dealership to deal with I’ve had 4 minis from them now always very helpful and professional.

A. C.

So pleased with the service i received as always from the mini team especially during these difficult times, i felt safe with the covid systems that were in place and my car was serviced and returned to me in no time at all. Thanks MINI Bristol !

S. P.

Excellent in all area's, from the coffee n biscuits, courtesy car, and not least customer service.

S. R.

Fantastic service, very informative helped me purchase my perfect mini

L. B.

Outstanding service recieved from Mini especially the service advisor Kelly Butler. She was lovely and so helpful! Couldnt ask for more. Thank you :)

C. M.

MINI booked in for its annual service & MOT - fantastic Covid19 provisions, staff were great and also very competitive pricing - Great work MINI Bristol, keep it up

m. s.

Happy got the part I needed straight away

G. M.

The service reception staff were efficient and knowledgeable about all aspects of the Mini. I was dealt with promptly and kept updated of progress on my vehicle repair. Special thanks to Chris Martin for taking the time to offer good guidance and clear explanations. Thank you all at Dick Lovett, I,ll be back next time my Mini needs attention.

W. C.

Excellent customer services, very helpful, explained everything to me in a simple and understandable manner. Would fully recommend to any MINI owner.

A. D. S. -. B.

Very knowledgeable service department. Fitted us in at short notice which is sometimes essential to keep our instruction cars driving.

B. V.

Great service with a smile and free coffee! Always tempted to spend more money though! Wonderful merchandise to look at!

a. s.

Hi Dan, Thank you for your help with mirror caps! New ones fitted like a glove. Great service guys!

C.

Ordered some genuine BMW parts from these guys via eBay - good prices, arrived quickly and everything was spot on.

D. L.

Helpful staff and nice showroom, but not the best selection of used minis.

R. B.

Friendly staff lovely showroom made me feel very welcome.

C. B.

Good place for Mot and services, and great for Mini parts, the service reception is very helpful and keep you updated with what is going on, with service you have a video email to you. I will be going back

C. W.

Really good cars and service technicians. Definitely a good job place to work at

P. B.

My girlfriend and I came in recently looking for a used mini. Although Mini Bristol didn't have exactly what we were looking for, Hannah was great and spent lots of time with us going through what they did have and allowing us to test drive. Great team there and I can't recommend them enough!

S. G.

Excellent service from a quality company. Was helped by Joseph Rogers a very knowledgeable and competent advisor. Thanks Joe!

J. C.

A very tidy laid out main dealer. I used the parts department and was impressed by their efficiency.

m. b.

Mike was excellent and crafted a really good deal. Very pleased with the car. keep up the good work!

A. R.

Many thanks to Dan, Carla and the team for going the extra mile to help me out when their system was down. It was very much appreciated.

A. C.

Had issue with my mini which my insurance said was fine spoke to mini and they helped get my car sorted as was unsafe to drive. Thanks mini

A. J.

Picked up my new MINI Convertible and it's amazing. Thank you to Paolo who was brilliant and shows such enthusiasm for the brand. This is not my first MINI and over the years the team have been fantastic in sales and service.

P. W.

Efficient and good coffee whilst waiting

c. B.

Tom! Best sales chap in ages! authentic, human and smiley! happy to buy a car there... He's ace, and Tim the business manager for a suit is great at his job..thanks both!

A. R.

I cannot recommend Harriet enough. She was so quick at responding to my emails, even when I changed my mind a million times, nothing was too much for her and she absolutely made sure all my questions were answered. I felt completely comfortable with Harriet which is rare as a female purchasing a vehicle, at least in my experience! Harriet even took the time to sit in the car with me after purchase and talk me through every single setting, even pairing my phone to the car! If you're looking for someone to make you feel completely at ease and not silly for asking silly questions, I definitely recommend you ask for Harriet :) also my mini is absolutely beautiful and completely spotless!

d.

The service department were very helpful cant thank then enough

M. H.

Very good good service staff very helpful car came back clean

M. H.

The process of buying a mini was superb from the info given , the process to purchase the car , great sales people and overall fantastic service.

G. F.

We've never stepped foot in a mini showroom before but it's a car we've always wanted. We met salesman James Wade who provided an excellent service and we came away convinced our next purchase will be a mini.

N. A.

I've sold my Mini now, but the last 3 years these guys were outstanding 100%, such a stark contrast to Bath. Would not hesitate to return if I ever had another Mini.

D. G.

Fab experience salesman Sam Lenthall really helpful 😁

E. H.

The salesman was very helpful and gave me all the information I needed

D. C.

Ordered from Dan in parts. Can’t fault the service. Parts dispatched straight away and on my doorstep the next day.

R. T.

Tom Storkey, was an amazing salesman! I had a great experience buy my first Mini, and will definitely buy another from Tom. Thank you so much

T. C.

Service Department were very helpful whilst recently fixing our Air Conditioning on our Mini under warranty. Great Communications throughout.

J. W.

Just collected our new Mini and just wanted to say how impressed we were. We especially want to thank Julie Flood who managed the whole process seamlessly via the telephone and email. It was lovely to finally meet Julie and the team at the showroom when we collected the car. One of the best car purchase experiences we have had. Well done!

J. M.

Very knowledgeable parts department- Spoke with Jonathan very good & knowledgeable & Helpful 5****

T. K.

Very happy with my order, love my Mini mug, using it every day! Thank you!

E. B.

I visited Mini Bristol today whilst my Audi was in for a service as I am looking to upgrade my car soon. Really impressed with the dealership, super friendly receptionist and Julie in sales was extremely helpful and a made my whole experience a pleasure, I would recommend a visit to Dick Lovett Mini Bristol to anyone who enjoys a first class customer experience.

J.

Laurie did a great job on my MOT will be taking it back to him for sure.

H. L.

My misses is very happy with her new mini, We felt well looked after by Joe through out the sale. He new every detail to help us make the choice right for us.

D. P.

Great service, rang yesterday for a new battery, and had it fitted today.

C. M.

MINI booked in for its annual service & MOT - fantastic Covid19 provisions, staff were great and also very competitive pricing - Great work MINI Bristol, keep it up

j. t.

Once again over the moon with the Mini Bristol team, covid restrictions well adhered to and the staff are always spot on .Wouldn't go anywhere else with my Mini

N. A.

Excellent advice and service from Joe at Dick Lovett Bristol! Very knowledgable and answered all of my questions. 5/5!

F. B.

Had a problem with the entertainment system in my mini. Miles the technician did a fantastic job getting it sorted in short time

S. A.

The Staff were very nice and very good and all very smartly dressed. The service was good today and didn't take long.

S. W.

Joe Rogers provided me with a great service, would recommend him to anyone!

V.

Great service. .taxi to.and from mall whilst car repaired

D. V.

Tom Storkey you were great and thank you once again. I love my JCW MINI

S. A.

Great customer service and time keeping.

K. B.

I'm a bit late to leave a review but I came in mid-November just gone and had such a fab experience. I came in thinking I would be looking at a Mini that's a few years old with my budget, but Tom (Storkey) found me a year old mini that hadn't had any owners and about 3k miles. I couldn't believe it! We took it out for a test drive and talked numbers etc and sealed the deal within 2 hours of my being there. Tom was super professional and really kind and friendly, put me right at ease. Best car salesman I've ever met and I hope he has a long and successful career! When my finance is up I'll be back to upgrade 100%. Thanks so much and sorry the review is so late! 👍🏼

T. C.

I’ve been looking to upgrade my car for a while and came to Mini Bristol to part-exchange my old Fiat. Hannah Barwood was fantastic at helping me through the process, finding the right car for me. I couldn't be happier with my new Cooper convertible - it’s my first Mini and will not be my last! Thank you Hannah and the whole team.

j. k.

Amazing service from Miles the technician, very helpful and he did an very thorough job!

U. D.

Easy to get to. Has parking for customers. Very friendly and helpful staff.

U. A. U.

Great customer service and customised attention.

A. D.

Excellent service by the dealership. We went in to get a ‘good deal’ on a new Mini Cooper after after making contact via emails. We’d like to say a big thankyou to Tom Anderson who was very professional, personable and provided a fantastic sales experience during the negotiations process. Suffice to say we’re now very looking forward to the delivery of our new Mini Cooper late March/early April 2019.

t. h.

I recently visited with my wife to look at a Countryman. We were getting on famously with one of your staff, Julie Flood, who was extremely helpful and knowledgeable. Ms Flood had raised our interest to buy level before tragedy struck. It was too wide to fit our [narrow] garage. As I said to her, It was a pleasure not doing business with you! Should we decide to downsize, with such good service, we will return.

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