Reviews of Marshall Toyota Bristol South. (Car Dealer) in Bristol (Somerset).

Marshall Toyota Bristol South

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384 Comments

Car dealer

Toyota dealer

832 Bath Rd, Brislington, Bristol BS4 5LQ, United Kingdom

Description

Information of Marshall Toyota Bristol South, Car dealer in Bristol (Somerset)

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Reviews of Marshall Toyota Bristol South

T. W.

Spoke to Marcus, did a great job of finding not only my car which is an import, but the right parts for it. Really pleasant and helpful, very knowledgeable too. Definitely five stars!

S.

We were on holiday in England (from The Netherlands) when our Toyota Auris gave a message that there was a problem with the cooling of the hybrid battery. We rang late in the afternoon and they immediately made time the next morning for us. Everybody was very friendly and the professional mechanic fixed the problem within 10 minutes. Very happy with the excellent service.

B. K.

Car service can be prepaid on a monthly scheme so takes the sting out of paying a lump sum. Video of visual check so I know what they are talking about. Very efficient service and pleasant staff and waiting room.

P. H.

(Updated 26/07/22) Coming to the end of my contract for Toyota CH-R and was contacted by Paul, who booked me in for a meeting with Emma over at Toyota Bristol South. Emma provided me some much needed advice on the options that were open to me and over all made me feel valued as a Toyota customer. Thanks again to you both for providing an outstanding customer service.

a. h.

Had a great expirience with Sharaz, made the expirience non pushy and had a real good attitude to him while also being very clued up on vehicles. True credit to the dealership!

A. R.

Was seen by Sharaz who provided a relaxed and friendly experience, as well as a very high level of professionalism. Couldn't recommend better.

P. D.

Great service, loan car provided while servicing, and they washed and cleaned my car, very good, will use them again.

J. M.

Thank you Motorline Toyota for an exceptional level of service today! Having attended another Toyota dealership in Bristol we were sadly disappointed with the service from a great name. But Motorline is truely different! We met with the Motorbility Team this Saturday morning and had a great experience on a test drive. Back into the dealership we were able to review mpg data from our test drive... 48.9 mpg impressive and 60% electric. An hour later we were the proud owners of NEW Rav4!!! Can't wait for August delivery date. So a big thanks to Motorline Toyota Bristol Motorbility Team, knowledable, helpful and struck the right level of service and was so patient with both of us. THANK YOU.

T. T.

Marcus was so helpful as we had lost the key to our locking wheel nuts. He put new wheel nuts on and was so pleasant and nothing was too much trouble. Thank you.

C. Y.

Wanted a boot liner for my Toyota so rang up and spoke to a chap called Marcus, very helpful and friendly. Popped in the next day and he advised me the best one to get (which wasn’t the most expensive) and let me try it out…couldn’t do enough for me - great customer service and attitude. Will certainly go back if I need anything else.

A. C.

Visited the parts department for a new battery for my key fob and had excellent service from Marcus and Grant. Very prompt and professional in every way.

S. G.

I visited on 5th May for a battery replacement on my Yaris key. Marcus was incredibly friendly and helpful. Minimum wait and cost. One happy customer! Thank you Marcus!

M. R.

Saw Marcus in parts. Really helpful and proffesional. Nice guy to deal with. Marcus got me sorted quickly and effectively. Thanks.

T. M.

Ethan gave us a 5 star service and I would thoroughly recommend dealing with him - we will definitely return in the future

D. S.

Grant John's in bristol south served me well , highly rated services unfortunately delivery times were later than expected, but can't fault the service at the reception.

R. C.

very good service, both for buying cars and maintenance. Never forced me to change parts my car didn't need. Very trustworthy.

M. W.

Quick, efficient and friendly. Marcus was a great help in getting the needed part by 9am the next day.

M. R.

I called the parts department to discuss my broken car key. Marcus was exceptionally patient with my descriptions of the fault. He was helpful in locating a key that had been ordered for me ages ago. If the customer service I’ve received is indicative of the service my car will get on the day, I’m happy to be a loyal customer.

N. W.

Visited dealership today with the intention of ordering a new car with expected delivery date of August (fully expected delay from previous visits). Greeted warmly by Ian who we’d been dealing with before. Great customer service working around our budget and choices of vehicles. After lots of playing with figures and choices and drinking very pleasant coffee, I signed for a higher grade of vehicle (still in budget) with earlier availability. Absolutely no pressure selling, everything was our choice at our pace. Roll on delivery.

A. R.

Marcus in the parts department was one of the most helpful and understanding people I’ve ever had the pleasure of dealing with. My needs, when I came to pick up a part, were very specific due to some medical issues I have been having and he was extremely understanding and helpful and devised a plan to make sure that I could arrive and pick up the part safely without any concerns from my health. He made sure that I was comfortable and felt safe and was flexible and understanding when my plans had to change. From the outset he was very clear about my options for purchasing the part and was very understanding about the reasons why I wanted to buy it. He even helped me to understand some considerations that I had not thought of so that I could be absolutely certain buying this part was the right move for me. He was very helpful in my decision in buying it and because of his excellent customer service skills I decided to go with his quote even though it ended up being slightly more expensive than some other places. In the last 20 years I have had many dealings with different car dealerships and garages, having owned six different cars I’ve never had anybody be so understanding of my personal circumstances and willing to adjust their way of working to suit my needs. Marcus is a credit to the profession and anybody lucky enough to come across him should rest assured they’re in good hands.

N. P.

Bought my new Yaris Cross from Toyota. I was dealt with by Ethan who was very professional and patient with me and didn’t pressure me into anything which I appreciate. Car was delivered last week, everything went smoothly and paperwork was done very quickly. There was about a 5 month wait for the car but this is out of Toyotas hands with the current semi-conductor shortage and other global issues. Will not hesitate to to use them again.

M. U.

My partner and I were a bit all over the place with buying our first vehicle with finance and all that, but honestly the guys at Motorline Bristol South made everything as easy as possible and the deal went through super smoothly. We were really well looked after and had updates every so often especially by Ian and Toby, not to mention they’re lovely people to talk to. We couldn’t have asked for a better team to buy our new hybrid with. We’re very pleased with everything, from deciding what to buy to closing the deal and driving away with our new Corolla - which by the way is insanely good. 10/10 :)

Z. A.

Recently purchased a car from Toyota after previously having a awful experience with a used car garage. As soon we walked in we were welcomed by Jon who took us through all of our options and made us feel very relaxed. Extremely happy with the car and service we received! Thank you Jon.

S. P.

Excellent dealership. So good that we bring both our Toyotas back from London to get them serviced there! We'd like to give special praise to Shelby (Service), Marcus (Parts), Ian (Sales) and Julie (Reception) for their continuing helpfulness and efficiency.

S. V.

***UPDATE*** I’ve left a few 1 star reviews but I have to say the way they’ve resolved the complaint is impeccable. These guys are serious about maintaining a sound customer experience and for that I can’t fault them. Showed absolute empathy and though it was inconvenient, the fact they’ve listened and addressed the root cause is just brilliant. Thank you Motorline! Got a customer again. Been a week since I posted a 1 star review. Was asked to contact the region manager who to be fair came back to acknowledge my cause of complaint quickly. But since then nothing. Very disappointed

J. S.

I was invited to attend a Toyota VIP event and ended ordering a brand new car!! Ian was extremely welcoming and not the at all pushy. He answered all my questions and that of my husband's. Very informative and knowledgeable. A very satisfactory experience. 🙂

M. A.

Came in for a part for my wheel in hurry this morning nice and quick, Lovely chap there Marcus your a star..

P. C.

The process of trading in my C-hr for a newer model could not have gone better from my initial phone call to check that the car I was interested in was still available, to making an appointment, having a test drive and then discussing my options. Ethan was extremely helpful as were all the staff when I called with a query. I will have no hesitation in using this dealership again. Thank you.

J. L.

5***** & 10/10 - purchased used 2017 C-HR from Motorline Bristol South - sales guy listened to what I wanted and perfectly matched the right car for me - very pleased with my purchase. A mention must go to Chris the general manager who has gone above and beyond with customer service - to get the car in perfect condition and required paperwork to me .... thank you to Chris and his team (Dean was great too) ... I would 100% recommend and wouldn't hesitate going back to them for my next car purchase :)

A. R.

105 stars for Mr Ian Pitt. Ease of purchase, being kept kept informed and delivery of car handled impeccable. I change car yearly and have done for decades, you are the best salesman I’ve experienced. Thank you so much.

H. I.

First time buying a new car. Ian was particularly helpful, ensuring the deal was tailored to my preferences. He was very friendly and approachable, would definitely recommend.

J. G.

I was helped by Marcus from the Parts department at toyota Bristol south and he pretty much went above and beyond to give me good service, also very friendly and helpful. He even helped carry the battery I had bought to my car for me! Very pleased with the experience. Thanks Marcus!

K. S.

I phoned Toyota today looking for a few wheel studs for my daughter Yaris Marcus was very helpful and new what I needed without needing every detail under the sun ! And they were on the counter with in 10 seconds of arriving 👍

P. W.

I found myself in quite a pickle, having lost my locking wheel nut key. After spending ages trying to find the right one, I phoned this dealership. I spoke to Marcus, who was extremely helpful. I went to see him and he was brilliant. Identified the key needed and sold me one from his personal kit so that I didn't have to wait for delivery. Top man. 👍👍

C. O.

Thanks to Marcus in Parts yesterday for showing me how to open my key fob to change the battery. I had previously been told over the phone that my model was "difficult" and I would need someone to do it for me. Marcus was extremely friendly and welcoming and treated me with respect. It wasn't at all difficult.

D. K.

Would like to say a huge thank you to Marcus in Parts today. Cannot express how grateful we are. You really put Mum's mind at ease after she lost her wing mirror. Brilliant same day service to replace the casing and glass. Pleasure to deal with. Hope you enjoyed the cake!

C. B.

Marcus was super helpful and responsive - came back with a full quote for what I needed within 5 minutes of my initial call. Good service from this team!

C. P.

The secretary Taylor Chenoweth is the highlight of my annually visits. I hope she stays with you guys forever. It's always a pleasure coming in when she's there!

D. D. B. R.

Superb service from kind a friendly staff. Prompt and efficient. Whst more can I say besides thank you Kayliegh!

J. H.

Thank you to Scott, Shelby and Marcus, all of the staff have been very helpful In different occasions, the service team were willing to help over the phone when I couldn’t find the flat battery for the car (found in an unusual place!) But they were very patient and pleasant. The other time I called to discuss air-conditioning parts and Marcus was very informative. I have also used motor line for my MOT they came and collected the car and dropped it off when completed. Thank you guys top work!

J. W.

I had visited this garage because i had lost my engine oil cap and possibly the only place in Bristol to stock the correct part, Marcus (in the auto parts team) was of extreme help in giving advice for cleaning up the engine oil. I would highly recommend this garage

K. M.

I bought a used car from this Branch last week and Ian was fantastic throughout! Very thorough and great communication from start to finish. Extremely high standard of customer service. I wouldn't hesitate to recommend Ian to friends and family. When Ian was out of the office Chris helped and he was great too. Very happy with my experience.

E. W.

I highly recommended Toyota Bristol South, the customer service they offer is amazing. Me & my partner recently purchased two Toyota Yaris and the sales person that handled the transaction was AARON. He’s one of the best salesman I ever came across! He’s very polite, patient and always happy to assist with all our queries, there was never a dull moment during the service he offered 😊😊.

R. F.

Excellent service from Marcus in the parts department. Makes such a change in this day and age to have someone who actually understands the products. Too many parts departments are staffed by 'children' with no experience or even interest in the products they are selling. No one gains from that sort of short sited HR policy.

M. H.

Ian was very thorough and helpful when we visited to have a test drive and discuss the possible purchase of a car. Friendly and professional service.

M. L.

Who would have thought that buying a nearly new Toyota from a location nearly 200 miles away from my home would have been such a great experience. I saw the vehicle I wanted and within 4 days its on the driveway! Thank you Pasha for handling my purchase and part exchange in such a friendly but experienced and professional way. The customer experience was excellent with everything being handled over the phone and via email, exactly as agreed. I would not hesitate to repeat the process again with this company and would especially recommend seeking out Pasha to handle your purchase. He kept me in the communications loop at every stage of the process and dealt immediately with my queries and concerns. Thanks again Pasha.

R. R.

Massive improvement in Customer Service since my last visit. I was served by Marcus. He presented good manners and knowledge of spares to my RAV 4. 5 Stars. Thanks

H. L.

Recently visited Toyota and saw Ethan, who was very helpful in helping me find the right car for me! Everything explained well and I feel very pleased with my new purchase!

M. S.

Ian looked after us with the purchase of our new car. Very knowledgeable and fully explained all aspects of the car. Good service and looking forward to picking up the new car.

J. “.

I had a MOT booked here and was told a 2 hour wait which was perfectly fine, when called to tell me my car was ready for collection I made my way back to the dealership, waited 10 minutes standing at the desk with Toyota employees walking past me not asking why I was stood there, I took a seat to wait another 20 minutes, still Toyota employees/salesmen walking past not even a care in the world why I was sat there, 2-3 lady’s on phone behind a glass panel just sat watching me not being attended to. Garage work was done to a high standard also quickly and efficiently, inside was a shambles no one front of house to deal with customers as they arrive through the door. Was told on the phone prior to my MOT that i could benefit by upgrading my car which I was keen to speak to someone but like I said above completely ignored so will take my next upgrade to a company that actually acknowledge I’m in the building.

U. Q.

Ethan was really nice and helped me and my husband find the perfect car. He also had a really amazing signature which in itself was a highlight. Honestly it could not have gone better and I will make sure to tell family and friends about the warm reception in this building.

T. S.

I purchased a new car from Toyota South Bristol and I found everything to be excellent. Staff were fantastic from start to finish, especially our salesman Ethan who went above and beyond for us. Ten out of ten for service, and the staff for making the process enjoyable.

J. W.

Great customer service 10/10 from Marcus very helpful and polite and really helped with my issues. Went above and beyond. Thank you so much.

M. S.

I called Motorline to try and track down some spare parts for a 1990s import Toyota campervan. I was anticipating difficulty but it couldn’t have been easier! I spoke to Marcus who was friendly and extremely helpful. He rapidly identified what I needed and the parts were available to collect within a couple of days. Great service, thanks Marcus.

M. P.

Used Motorline to get some parts for an unsual Toyota/Lexus build, Marcus was hugely helpful, not only finding all the part numbers I needed, but getting them on next day delivery for 8am. Fantastic service and will definitely come back for future requirements.

B. M.

Visited Toyota South this weekend, we have always seen the same sales executive 'Ian' he always makes us feel so comfortable and explains everything to us in simple terms. This is now the second car we have purchased from the help and support of Ian. Would highly recommend this branch, from the moment you get there to when you leave, everybody is very helpful and put you at ease. We shall see you soon to collect our new car :)

M. P.

I just got my car repaired with them. Brilliant service, well worth the extra 15% price compared to other cheap garages. Very polite staff, well organized and well informed. They kept me updated every step of the process, I could always reach Shelby (my "point-of-contact") on the phone in less than a minute, ... I could honestly not expect better. Very well done!

D. W.

A big thank you to Aaron who steered me through my part exchange and purchase in a friendly and professional way. He kept me fully informed of progress and explained the additional products clearly. He went well out of his way to help me, nothing was too much trouble. All the staff I came across were polite and friendly, a very good car purchase experience. Thanks. Adrienne Whitty

V. I.

My experience with Marcus was excellent. He's such a kind and patient man, gave me enough time to explain my challenge and issues that brought me to Toyota. He's excellent in service delivery and wish to meet him again the next time I visit Bristol Toyota South. Motorline Toyota Bristol South is a place to visit, if you're a Toyota lover. Toyota, SIMPLY THE BEST 👑👍😀

T. t.

Saw Ethan about a month or so ago he was very polite, genuine and patient with me as I couldn’t make up my mind. He was not pushy explained all my options and gave me a great deal. Thanks Ethan

D. A.

WOW - What a brilliant experience at Toyota Bristol South today - Claire, you are a real star! I was so anxious about finding the right car at the right price, and with the best possible part exchange on my existing car. You bent over backwards to get everything sorted, efficiently and effectively, and you were nothing short of brilliant. (Particularly at managing your boss to get me every ounce of best deal!) I am so happy with my (almost brand new) Hybrid Rav 4, and never believed the process could be so easy, (especially after my very much less-than-satisfactory experience of the Cheltenham Toyota dealership the day before).

M. T.

We recently purchased a Toyota C-HR through Motorline Bristol (South). The buyer process was very easy especially given the current restrictions. The staff all adhered to social distancing and made us feel very welcome. We were allowed to test drive the vehicle without being pressured into a purchase. At the point we were ready to commit, the options made available to us were clear and concise. Collection and handover of said vehicle was equally hassle free. We are delighted with our purchase and also would recommend the service plan as it has allowed us to warranty the vehicle for up to 10 years. We would not hesitate to recommend Motorline South. Thank you to Oliver King, our Sales Executive.

S. W.

Went in to ask about a faulty part we had bought - we saw Marcus from the parts department and he was patient and incredibly helpful and went above and beyond our expectations to help us solve our issue! Much appreciated 😊

S. A.

Good morning Marcus, thank You for everything you was very helpful and I appreciate it.☺️

g. p.

Wow excellent service, Ian is very knowledgeable which allowed me to make an constructive choice, which was the choice for me. There was no sale pressure which have normally put me off. I'm so looking forward to receiving my new car thanks to lan. He is asset to Toyota. Roll on November.

F. K.

Very helpful & knowledgeable team — Explain me about engine oil as my first Prius service. Thanks Marcus 👍👍👍 highly recommended

S. C.

Marcus was very helpful today sorted my keys out promptly & efficiently. Great customer service

S. C.

I lost the locking wheel nut key for my alloy wheels. I contacted Motorline Toyota Bristol south to source a replacement. They asked me to bring my car in to see what they could do. Marcus assisted in identifying the key I required. He was instantly able to identify the exact key just by looking at one of the locking nuts! He was even kind enough to help me take off the wheel I needed to replace. Without going into specifics, I had questions about a long standing issue with my car. I’ve spoken to other mechanics in the past, but they haven’t been able to help me. He was incredibly knowledgable and knew precisely what the issue was and suggested what part I required. Marcus was attentive, knowledgable, friendly and incredibly helpful. Thank you for your help mate! Much appreciated!

T. B. (.

Needed a car in a fairly short time window and even though the car I went to look at had sold, the team sourced an alternative from another branch within my price range and had it brought down quickly. A year warranty for extra peace of mine and breakdown assistance was also very nice to have and would happily recommend Motorline Bristol South.

L. W.

So pleased with the service I received from Pasha. He kept me informed every step of the way to getting my new car. When I can to collect it he helped me set up the multi media system and ensured I was happy before I drove away 5 star service right down to the fab little box my keys came in

C. J.

Marcus in the Parts department was extremely helpful from start to finish. Thank you for the great service.

M. H.

Very accommodating after an initial mix-up in bookings between Bristol garages. Marcus was extremely efficient at establishing where the error had occurred and making room in the timetable to fit the new part. I am appreciative of them being so flexible.

R. W.

Bought a new battery for my car and Marcus at the parts desk was extremely helpful, answering my questions about fitting and helping me out with the price too! Would go back if I had any further queries

R. J.

Having lost the ‘key’ for my locking wheel nuts I went to Toyota in the hope that they had a master key. Marcus came to my rescue again, removing all locking wheel nuts for me until a replacement was received enabling me to have a puncture repaired. This is the second time Marcus has provided me with exemplary customer service. Cath Johansen

L. K.

Many thanks to Marcus for his excellent customer Service in getting a part in quickly and efficiently for me to collect same day! Also speaking directly to a person without going through several telephone options, is music to my ears. Wanted something , spoke to Marcus who knows the business, paid and wrote a review in a few minutes. This is what people want.

l. s.

As usual, great service and excellent staff. Thank you.

R. A.

Thanks to the wonderful assistance from both Marcus and Julie in helping me to buy a new oil cap for my Corolla. After searching everywhere around Bedminster for the right part, I was eventually told to visit the Toyota Bristol South and you were both so helpful, cheers!

d. u.

Super service at Toyota Bristol South, served by Marcus James, really helpfull, taking time to take us through our options, the products and suitability. Really appreciated Marcus going the extra mile making us feel valued and listened to. Thank you!

K. K.

I went here this morning and Marcus was so amazing, so patient. Thank you Marcus for helping me out Absolutely recommend to pop in here.

C. M.

First time purchasing a car here, loved how efficient the service; staff are very friendly especially Ethan Ramcey. Love to be a another customer in the near future.

l. h.

I visited Toyota south today as my number plate needed to be replaced.I went to the part's department, and was met by a very happy and helpful gentleman called Marcus, who made my plate. I highly recommend Toyota south as their staff are always helpful and polite. I have been a Toyota south customer for 15 year's and highly recommend them

A. O.

Customer service really makes a business! Had a wonderful experience with Claire from the service department, I get anxious booking things over the phone, but she made the whole process of booking my car in easy, and was very amusing on the phone too! Would 100% recommend her to friends and family.

M. P.

I visited Toyota on Bath Road Brislington, with my wife, to purchase a new Aygo. We cannot fault the service we received from the salesman, Henry. He was very approachable, friendly, not at all pushy and very knowledgeable considering he had only recently started working there. He helped my wife to choose the right car for her and was a pleasure to deal with from the initial contact until the day of the handover. She is very pleased with her new car.

N. F. (.

If and when you want to purchase a new/secondhand car, go to Toyota first. The people down there are so friendly and there look after you from time you arrive to time you leave. You get hot drinks with biscuits (sorry no chocolate biscuits). So if you worry about buying new/secondhand, don't worry no more. Buy in confidence today!!!

R. M.

Mark and Marcus both unbelievably helpful and accommodating to get the part I needed for my Yaris ordered in within 24 hours. The Yaris I am borrowing is being sold but would definitely buy another one just so I can deal with these guys again :-)

h. w.

Came in today to Toyota Bristol South and made to feel welcomed and relaxed as usual. Like all the team sales member Ian was excellent and sweetly led me through my sale and purchase of a new Yaris. Happy man. Hogg

j. b.

Spoke to a chap called Marcus this morning from the parts department who was really helpful and honest, If I need any advice going forward will definitely be speaking to him directly.

D. R.

Marcus James was incredibly helpful and exemplary in the understanding and rapport he established with us when we sought to order some touch-up paint for my wife’s Yaris. His patience with a non-technical and questioning customer was excellent and a credit to the company.

A. M.

What can I say, professionalism at its best, had a parts enquiry which another Toyota dealer couldn't resolve. spoke to Marcus in parts, Really helpful, pleasant guy solved my querie instantly, would definately Recommend!!!

J. J.

Excellent service from excellent staff! I was assisted by Aaron on buying a car. Aaron was very accomodating and i feel like that i was not rushed on choosing my next car. Aaron takes time to explain to me the features of the car i want. Would highly recommend.

M. A.

Whent into parts department for parts and served by Marcus, he is very helpful and polite. He advised me on all the necessary parts I needed. I had a nice experience. Thank you Marcus 👍

S. T.

Excellent and efficient service when purchasing my new car from Toyota Bristol South. Sharaz made the whole experience go a lot more smoothly then I had imagined it would be and was a pleasure to deal with.

H. T.

I dealt with Marcus James from the Parts department relating to the replacement of the repeater on the driver side mirror. Marcus was extremely helpful in handling my queries on the availability of the parts and the repeater was replaced in a very timely and efficient manner. I am very satisfied with the service provided by Marcus.

C. B.

Pasha was very helpful and friendly. I was very grateful that he drove my new car to my home as it was difficult for me to pick the car up. His service was very professional and it was a real pleasure to buy a car from Toyota. Thank you

M. T.

Excellent service. Mark Found the part I needed quickly. Shared a drawing for me to check. And then ordered quickly. Delivery as expected, even though Marcus tried to get it quicker for me. Really great service.

M. A.

Always a pleasure dealing with these people, professional, knowledgeable and treat you like one of the family. No matter if it is a query on a 70 plate, or a touch up paint stick, you are made to feel like the most important person in their world at that moment in time. Claire is an absolute gem, always prepared to go that little bit extra to ensure your experience is perfect. If I could give more than 5 stars, I would.

M. F.

Marcus was very helpful and sorted out the parts that was needed can't recommend him enough as the customer can now have her car back quicker than expected

V. H.

We have just bought our 4th new car from this dealership. Ian was very helpful throughout the whole purchasing process whilst being in lockdown and abiding by all the rules. Ian kept us informed at all times and delivered the car to our home .

L. W.

I have now purchased 2 brand new cars from Ian here & I've never been in a position to buy brand new cars before in my life but we get such a good deal, friendly & great service that we keep coming back. It's always a pleasure to go there & we come away with what we wanted

J. H.

Just bought our new car from here, great experience from start to finish. Always greeted and treated extremely well by Ian and Babs, gave us time and help without pressure when making our decisions on exactly what we wanted. They were the same when we had queries while waiting for our car. When the car arrived Ian took time to make sure we were completely happy. Great service! Definitely recommend them.

S. 8.

Had to book my car in for a service the other week, I dealt with a lady named Shelby she was very helpful and made me feel at ease. No problems and everything went smoothly. She is a credit to Toyota Motorline SouthBristol. I will recommend to my family and Friends. Great!

T. S.

My partner and I were shopping for a new car two months ago. We were promptly dealt with at the showroom by Aaron who was attentive, friendly and patient. We left feeling like we had a car and finance option that suited our budget and lifestyle. We've been enjoying the Toyota Aygo for two months now and are very happy with it.

E. S.

Marcus has been EXTREMELY helpful. Most impressed, offered me coffee, told me all about halogen bulbs and night driving, and also told me about air filters. All questions I'd asked. Really kind and helpful. A pleasure, to have the problem I came with sorted, so efficiently and delightfully. Thank you from me and my lovely Corolla.

P. C.

Outstanding friendliness and professionalism as always but it's the details that make the difference; clear signposting of the Covid precautions, remembering I need an automatic courtesy car and parking that car somewhere easy to drive away from. All makes the experience more pleasant and validates my 100% Toyota brand loyalty.

M. C.

I'm really more than 8 years with Toyota and I can't say Thank you enough for the excellent service and staff. This is really Toyota experience. Thank you to Oliver King for his knowledge, guidance and professionalism. My Toyota Aygo is absolutely amazing. Highly recommended.

r. l.

Perfect visit today. 5 stars totally deserved. Ably assisted by Mark then passed to the service manager, Paul, who kindly agreed to programme a new key for me (ordered in advance) despite me not having booked an appointment. Friendly & pleasant staff who went out of their way to help. If only all dealers were as customer caring...

M. I.

Awesome and fantastic customer service I received today from Marcus (Toyota Bristol South). Treated me with respect and he is very professional. Thanks again and good luck Marcus. I visited again on the 01.05.2019 Toyota Brislington (south). I purchased service parts for my vehicle, guess what, the service is outstanding and Marcus you are a legend. I am thanking you again. Good luck

A. G.

Spoke to Claire in service on the phone today, who would of thought that a talented young sales lady was also so helpful and knowledgeable after moving into service too! Will 100% recommend to anyone! Now I know where the flux copasitor is!!!

S. B.

Excellent experience at Motorline. Aaron couldn’t have been more helpful. He arranged a test drive for my elderly mother at very short notice and answered all our questions. Fully recommend.

J. J.

Today I got chance to talk to Marcus James regarding the service book and parts. I would say without any hesitation that I am impressed by very minute amount of people customer services and Mr Marcus is one of them. People like Marcus James are the key for big firms to promote their products with rich customer services and customer satisfactions. I run the customer services trainings all over the UK and I would say that I leant something from Mr Marcus today. Thank you so much Marcus and Toyota team should be proud to have staff like you. Best, Ali

H. M.

I picked up my new Aygo xclusiv on Thursday. Pasha Cherepkov the sales executive gave me exclusive service to go with my new car. Firstly he is passionate about working for Toyota and believes in the product he,s selling. There was no pressure at any point,which to me is extremely important! I just wish as I'm sure we all do that I had that kind of service with everything else that I had to do. Thankyou Pasha

D. C.

Marcus in service was incredibly helpful and sold us their spare locking wheel-nut key instead of us having to wait for a replacement to be ordered. Quick, friendly service.

N. M.

We had a great experience buying a Yaris with my mum. Oliver King was amazing, nothing was to much trouble and throughout the process we didn't feel rushed. Within 2 weeks we drove the car away with every question answered, brilliant! :)

C. R.

Just a few hi cups due covid-19 ,but excellent customer service received from Aaron & Chris ,the other staff members where also very helpful .@the Brislington Toyota Garage . Aaron was extremely helpful and went out of his way to keep us well informed during the purchase of the new vehicle.

g. b.

Great service all round especially from Ian the salesman who sold us a great car nothing was to much trouble. Fantastic coffee too. good dealership to deal with and plenty of choice. Ian made everything easy and always answered our questions he's a great asset to your team and would highly recommend him to friends and family.

E. S.

Just wanted to say thanks to Marcus for the help in sourcing a tyre. Very polite and gave me some great advice. Another great bit of service for the team here.

S. B.

Purchased a new Hilux Invincible X from Dan in Commercial Sales. Excellent service throughout and he was extremely professional at all times. Very thorough handover on collection with clear and concise paperwork.

P. T.

Just want to say what a wonderful service I have had from Toyota Bristol South. Just purchased a new Aygo from them today!! The whole process was dealt with a chap called ALEX. Fabulous, non pushy, communicative, friendly chap. Don't put reviews on very often but just felt that Alex needs to be highlighted as a good sales advisor for Toyota

A. M.

Marcus has been a Great help and reliable for me to collect parts I needed in good time. Very friendly polite guy

A. H.

Dealt with Marcus (Parts department). In a modern world fast becoming impersonal Marcus' customer service was refreshing and spot-on. Professional, friendly and spent time with me to help me make the correct choice. He seemed as though he couldn't do enough for me, which in today's fast-paced society is becoming a rarity.

G.

Great experience dealing with Sharaz he was really friendly and helpful with all our questions. Great professional overall.

D. L.

Excellent experience at Motorline Toyota South today. Marcus helped me replace all my wiper-blades, beating a competitors price and including a free screen-wash top up, he even fitted them for free! Thanks Marcus! A very helpful visit!

N. B.

Fantastic service from Marcus in the parts department, very friendly and helpful advice. I went to Toyota South Bristol to buy a particular part, but when I told Marcus the symptoms of the problem (a leak near the hatchback opening) he suggested I needed to get a different part. He was right - the part he specified was just what was needed, and fixed the issue straight away. Thanks Marcus from a very happy customer!

L. S.

Friendly and helpful service from Marcus when trying to source a replacement indicator lens.

S. C.

Excellent service from Motorline over the last week helping with a purchase. Nothing was too much for the team they sorted out a loan car whilst we waiting for our desired car to arrive, drive away 3 day insurance, MOT, valet and helped us to sort out all the paperwork for financing. They even helped us when I got confused with how to drive our new car as not used to automatics and despite the rain stood out on it to show us under the hood so we could accustom ourselves to the new engine etc. Particular thanks go to Jody who found us the car and instigated and completed the purchase in such a smooth way (fantastic customer service and patient style) and Dean who helped talk us through the finance. Thank you. We will be back!

e.

I received an excellent service from Marcus today. Thanks very much. I hope to see you the next time I have an issue with my car.

S. H.

Telephoned and went in to Toyota South and spoke to Marcus what fabulous service we got from him after spending 8 hours on the M4 last Friday all our lights on the car came on and the car started to overheat he suggested that we came in to see him and he came out and had a look at the tank said it only needed a tiny top up and he found some and topped it up for us. Put my husbands mind at rest as we are making the journey back to Cambridge tomorrow. THANK YOU MARCUS

C. P.

Both me and my husband were very impressed with the sales service we recently received from Pasha when buying our new car. He was very helpful, informative and showed integrity in his approach and manner. We would certainly recommend him to any of our friends. Many thanks.

F. H.

Excellent service from all involved. It was my first car purchase in 40 years and Pasha and all involved (Jodi, Dean, Claire) helped us through the process and made us feel very comfortable and confident in our purchase. And we are very pleased with the car.

K. J.

Spent 3 hours, originally went to look at a used car and ended up buying a new car. Aaron (Sales Exec) took us through all the details, carefully explaining everything and getting a good deal. Aiste (Receptionist) sat with our son, chatting and looking after him while we were busy, thanks Aiste. A pleasant experience while spending a fortune!

S. B.

I spoke to Claire about getting a service sorted and she couldn’t be more helpful. I’m not very organised but she was polite, professional and super helpful. Got it all sorted with ease in the end!

C. S.

Contacted Toyota Bristol South and spoke to a very friendly and helpful young man called Aaron Baber. My enquiry was potentially exploring the most economical way of purchasing an additional car for my family without busting my budget. He came up with a very viable proposition, was not pushy and was constructive in finding a plan which would suit my needs. I left it a couple of days, agonised over whether to go ahead or not, then asked Aaron to find some headroom in the financial offer which he explored and came back with an acceptable offer. My experience with Aaron and Toyota was positive and I would recommend them to anyone in the same position as myself if you are looking for a competitive deal. Thank you Aaron.

C. P.

Needed to source a spare part for my Toyota. Marcus was incredibly helpful and diligent in tracing the part number and is a credit to the team. Many thanks for your help.

s. 2.

I called in, on the off chance, to try to get some information about my aged Toyota car and the fitting a spare part myself. Marcus, from 'spares' solved my problem and even printed out a diagram for me to work from. He also checked that the spare part that I had bought, from elsewhere, was correct. The total cost - nil. 5 stars for Marcus.

P. g.

Got my car done few days ago and I was sorted by Kayleigh rimell her customer service was awesome!!!very genuine person and kind..

B. H.

Today I went down to Toyota south for a wingmirror indicator lens. I met Marcus who was the lovely man behind the parts department, he helped me get the exact part I needed. He was super helpful and friendly. Definitely go back there again. High praise to Marcus!!

s. h.

Thank you Marcus for your very positive "can do" attitude when I called in to order a part for my Auris. I have since had a phone call to tell me the part has arrived and is now booked in to be fitted tomorrow morning. You are very deserving of the 5 Star rating I have given you.

S. W.

Ordered a new wheel through the parts department, it arrived next morning 😁 amazing. Thanks to Marcus 5*.

C. J.

Best customer service ever. I called in for 2 brake lights from the parts dept and explained how difficult it was to fit them. Marcus took my keys and fitted the lights for me there and then. My local branch is Bristol North but the customer service in their parts dept is nowhere near as as good. I'll be using Bristol South every time from now on. Thank you

D. G.

Hugely impressed with the quality of service from Motorline, particularly Toby. His honesty made the whole thing a brilliant experience and put us at ease. It's rare to deal with such a genuine and accommodating person when it comes to buying a car. Exceptional from start to finish, we'd have no hesitation in going back in future.

G. F.

Visited the parts department today was attended to by Marcus, what can I say, even though I only wanted a very small obscure part. the most excellent service, the man knows his stuff, was extremely helpful and nothing was to much bother. many thanks Marcus.

M. H.

We received an excellent service from Motorline; our sales person Pasha kindly picked us up from the nearest station, and took us on a test drive. We were offered tea or coffee at our arrival at the sales room and were talked through all the finances and available insurance offers. We were not under any pressure and felt able to ask for clarification where necessary. On the day of hand over we were again collected at the station and then, once the paperwork was finalised, shown all the workings of our newly purchased vehicle. The paperwork was straight forward and sent to us via email and we were all set and ready to enjoy our purchase. Thank you Pasha.

C. M.

Marcus who works in the parts department always finds the right service parts for us and is a very helpful and polite gentleman. Helped us out on many occasions. Our company only use Toyota as they are so reliable, their warranty is excellent and you will probably not ever have to use it.

K. P.

Ordered parts Wednesday and collected Thursday. Marcus in the spares dept. was knowledgeable with a good sense of humour that made the parting with money a little easier. An asset to any firm!

R. “. S.

I cannot safe enough good things about this branch and the team. I visited the branch on 3 separate occasions and EVERY time, they made me feel like a valued and respected customer - and all I wanted were 2 small spare parts. In relation to parts, speak to Marcus - tell him Ricardo sent you! He went out of his way to find me the parts I needed and was even willing to sacrifice his own time to ensure I got the right parts and he help me fit them too. He even told me areas in which I could save a lot of money by doing certain things myself. Again, go and see Marcus and tell him I sent you. You won't be disappointed. PS: The hot drinks are 'on point' too! :-D

B. T.

I've been dealing with Toyota for a number of years and always been happy with the service. Marcus in parts has always gone out of his way to make sure we get looked after. Keep up the good work!

2. C. R.

During my visit to the South Bristol Toyota Dealership I had a great Customer Service experience from Marcus. I was only in for a minor issue so wasn't sure if i'd get any real help or service and am pleased to say that wasn't the case and he was most helpful. I will tell any of my Toyota owning friends (or any looking for a Toyota) to go to that Branch and ask for him if they need any help with anything.

R. H.

I had a brief encounter with a young lady named Shelby when phoning the Bristol south based motorline earlier this month. She was able to sort my problem out in a very professional manor and was able to resolve any additional enquiries which I had within efficient timescales. Credit to your team @ motorline.

H. L.

Marcus was brilliant. He offered to fix some trim that I had knocked loose and not only did he do this willingly, with a big smile but also there and then, no fuss, very speedy and didn’t charge me. 😎.

S. A.

Had to collect parts for my MR2, Marcus in the parts department was very helpful and attentive. He was very quick and effective and dealt with my inquiry efficiently. Will defo recommend and be back again.

J. A. I.

Spoke with Marcus over the phone this morning - his advice and knowledge saved me from going ahead with work from another garage that could have potentially ruined my 24 year old Rav-4. After speaking with him I've decided to book in with Bristol South for next Wednesday. That's all you need to know about these guys, top service. If you have a Toyota (Especially a "Classic" like mine) go to Toyota to get it sorted!

G. W.

Just want to say Marcus served me today and have to say he was very polite, very helpful and made you feel at ease, his customer service skills were excellent. I give him 5 stars.

h. b.

I met with Ian yesterday. Really helpful, explained everything simply and clearly - answered all my questions. Really great service

H. T.

Excellent service by Pasha Cherepkov, who took a lot of time and trouble to introduce me to a car that was so much more modern and complicated than my previous Toyota. He explained everything and persuaded me to have confidence in driving and parking the vehicle.

B. D.

Excellent service. Marcus Found the part I needed quickly. Shared the image of the part with me to check. And then ordered quickly. Delivery as expected, Really great service.

M. &. D. K.

Ordered a part on Thursday, ready to collect first thing on Friday. Excellent and friendly service from Marcus in the parts department.

B. G.

Came to the centre and asked to speak to Marcus (parts dept). Have to say he is extremely knowledgable , efficient , polite and helpful. Provided sound practical advise. I will be back again when I require any parts etc. Hope he will be there for many years to come. An asset to your centre and TOYOTA!! Thanks Marcus

Z. A.

Marcus has been really helpful today, very friendly and knowledgeable! We have been bringing our car to Toyota Bristol South for years and are always happy with the service

L. B.

Marcus was really helpful on the telephone and clearly gave a balanced view on the different tyre options available through Bristol Toyota South. I regularly use Toyota Bristol South, you are always very well looked after as a customer.

K. B.

Visited the parts department today, spoke to Marcus about getting a bed liner for my truck. He was friendly, professional and very helpful. The parts were sourced and ordered in 10 minutes, a good experience all around.

M. J.

I visited Toyota on the Bath Road today for the first time to purchase parts for my new Toyota Prius. Marcus was extremely welcoming and ensured the whole experience was pleasant. The staff were very helpful and I will definitely be returning. Hospitality was great. Thanks

J. S.

Fantastic test drive with Claire today. She was professional but most of all very friendly and personable, not pushy as I experience sometimes in car dealerships. She was very knowledgeable about the car and answered all my questions. All round great experience.

C. S.

Picked up my new C-HR today and couldn't be happier. Pasha has been very helpful throughout the process and was able to fit everything around my busy schedule. I also received a great talk through of all the car features before driving away and he even helped me connect my phone up! I would also like to mention the girls who greeted us on arrival. They are always so friendly and offer drinks with a smile. Overall great experience.

M. M. M.

Marcus he was so helpful and friendly

S. H.

When I arrived to collect some paint for a small repair, my 1 year old was asleep in the car- I couldn’t leave her alone, and was fretting about waking her for a 5 minute chore- in stepped a wonderful man called John Morse, who explained he has a small daughter, and totally understood the difficulties in running errands with a little one in tow- despite clearly being on his break, he stood and watched over my sleeping little one while I went in to collect the paint- what a lovely thing to have done. Such great service!

M. M.

As usual, very pleasant experience visiting and Ian was very good throughout our new car ordering.

R. S.

Recently had a test drive booked in a CHR and on the day was looked after by sales executive Aaron Baber . The customer service from Aaron was great and he answered all our questions and provided all the information we could want.

H. B.

Amazing service couldn't do enough for me! Lovely staff better service then the likes of Mercedes! Would recommend to anyone! Ian in sales was very helpful lovely man! Walked away with a car I can trust!

P. H.

I was checking my wife’s IQ and noticed that the wiper blades were in a dangerous condition. So I rang the parts department and spoke to Marcus who was extremely helpful, advising me that if I drove over the next morning he would have them ready for me. I did that and met Marcus who had the parts and advised me how to fit them. Couldn’t ask for better service and I now know who to speak to when I need anything.

R. A.

Had a query about my son's car and spoke to a really helpful person named Shelby on the phone. She was able to answer my query and questions promptly and in a professional manner. One extremely happy customer 👍🏼

S. K.

Thank you to Pasha who helped with our finance purchase. He was extremely helpful and patient and very genuine with his advice. Five star experience here! Highly recommend their services! :)

J. S.

Needed a price to fix my 15 year old Yaris. Marcus was extremely helpful researching the cost/explaining the work involved. Over the years I’ve found some other franchise dealerships less interested in customers with older cars who are not back every 3 years to buy new, but this has never been the case with Toyota Bristol South. Many thanks Marcus for your commendable customer service.

P. C.

Marcus was very helpful on the phone. Sourced my part from Loughborough and ready for me to collect the next day. He could have not been more helpful. A real ambassador for your garage. Thanks

D. M.

Big shout out to Aaron Baber on the Toyota Bristol South sales team. I have a natural aversion to "salesman" but Aaron breaks the mould. He was honest, personable, interested without being overbearing and (most important of all) was not pushy. As soon as I smoke out a pushy salesman the deal is always lost and Aaron judged his pitches perfectly and recognised when I was saying yes, and when I wasn't interested. But that's not all, in addition to being a good sales person Aaron has also gone above and beyond. First he was prepared to stay late to help me take custody of the car at short notice. Then he had the presence of mind to check my old car before it was scrapped and retrieved some parking permits that I would have got in to trouble for losing and finally has offered to drop those permits round at my house - what a legend!!

A. O.

My experience at Toyota was very pleasant. Claire was so welcoming and patient with me, and she really knew her stuff! Normally I feel pressured when I visit places like this, but Claire was the complete opposite, incredibly professional and friendly. I’ll be recommending my friends ask for her directly in future.

O. J.

10/10 service, was greeted with a warm and welcome conversation by their host Taylor Chenoweth, she was friendly, informative and helped connect me efficiently to the relevant people and help all with a smile on her face.

C. V.

All staff were efficient & polite . Was very impressed with The sales partsperson Marcus who was very helpful/knowledgeable /efficient & had a charming bubbly personality .fab to deal with sorting part required.Asset to company . Was impressed with service . Surprisingly car was returned clean inside&out . Was even unexpectely presented with a safety check . What a good idea. Would definitely rate/buy another Toyota .

M. R.

Good friendly service. Was made very welcome. Thanks to Ian Pitt in sales who made my car purchase a pleasure.

J. R.

Great service from the parts department, Marcus has gone above and beyond on every visit when trying to source parts for a limited edition Celica. Highly recommend this dealer for great customer service and fantastic knowledge, especially on older models which are no longer in production. Thanks again!

S. P.

Unfortunately, after 27 years super reliable service, the family Carina II estate indicators failed. After considering for some time now, that it may have to be replaced, I wondered if the relay that controls them might still be available. Contacted Marcus in the parts department at Toyota Bristol South and he helped in finding out if it was. Great news, it was and next day it was fitted on the car, working again. This service was second to none and Marcus also suggested to me if needed in the future to contact him with any further requirements. Great to deal with someone who was actually interested with my request, now and for the future. What a testament to the staff and the Toyota product.

M. P.

Perfect service. I picked up a used car from Aaron, such great service and would highly recommend, even with the covid restrictions the whole purchase was very easy and made clear:)

K. G.

I visited Motorline last week and saw the exact Toyota Aygo with all features that was required. Spoke to Oliver and agreed the price and part exchange. All paperwork and compliance information was sent by email. Excellent Service and perfect turn around by Oliver who then delivered my Aygo to my work address. All finalised within a week. Thank you Oliver.

S. W.

Marcus is great person and he was really helpful I really like him he have lovely customer service I am always love to come and see Marcus his wandafull man he needs 100 🌟

J.

I had a recent visit for my service and mot on my vehicle, firstly covid measures were fantastic, felt totally safe walking In there, spoke with Scott who I felt at total ease with, the explanation of my service paperwork and vehicle health check was second too none, would definitely recommend Scott and Bristol-south to anyone

H. L.

Really great service from Ian Pitt! As a first time buyer, I was initially a little anxious about buying a car but Ian was very patient, knowledgeable and professional and took great care of me and answered all my questions. Great service and would recommend to anyone looking to buy a Toyota in this area.

s. y.

Thank you to Marcus who promptly found a part for us in our car radio that had been annoying us for ages! He quickly arranged for it to be delivered and we can collect when we want. Thanks again Marcus very helpful indeed

E. K.

Visited the Sales and After sales dept, after being asked to come in for a review. Booked the time but we asked to come in earlier as our schedule changed. A few coffees later and we had signed up for a change of car, something we had been thinking about, but not possibly now. Still we had a pleasant test drive, not that we needed convincing, and lots of laughter and getting the figures right and we are now looking forward to picking up our new Prius in a few weeks time. Many thanks to all the great people in the office, you really make the difference. Have been coming here for the last 10 years and always had excellent service. Many thanks.

T. R. A. C.

Great team at Bristol Toyota South. ....So I have been a fan of Toyota for a while and in the past owner of two Toyota Celica GT4s on different occasions. Having sold them I missed the roar power. I had some time away from Toyota but decided to return and made a visit to the Toyota Bristol South team, recently. Having thought for a while I decided it was time to upgrade existing vehicle to Toyota GT86 Pro. A car worth waiting for! Was a little disappointed there were no GT86 Pros Orange Editions available. Although GT4 had some real power, think the GT86 pro is a good balance. I was welcomed by Alex Ridge and his colleagues and I think apart from issues in communication with insurance team (away from dealership) more or less from start to finish - the service and customer care was awesome. Alex did what was needed to ensure I got the right deal and provided reassurance where I had some initial concerns. Feels nice to get back into a Toyota! Otherwise only other thing was there were no bouquet of flowers with the car and no full tank of fuel! Awesome team and top service from end to end. Thanks Alex. If I decide to sell/ part exchange in future I know where to go.

d. l.

From start to finish found dealing with ollie at toyota very pleasant. He went above and beyond to make sure we were happy with our car. Even stood outside in the rain as we test drove the new Rav4 hybrid at home Very proffesional young man.

B. S.

Needed to order red touch up paint for stone chips, Marcus from parts was incredible and even remembered over 15 years ago when i previously used to order fog lights from him. truly amazing. needs a promotion. Brett

T. J.

I recently picked up my new JBL Aygo from Toyota Brislington. This is now my 3rd Aygo and I love them. I think this is my best so far. The service is second to none and a special thank you to Ian Pitt. Ian has helped with me with my last two cars and really looks after me as a customer. Nothing is too much trouble for him, he certainly goes the extra mile, his customer service is second to none. Thank you Ian and Motorline - Tracy J

E. J.

Brilliant customer service provided by Marcus James with regard to finding prices for parts. There was absolutely no pressure with regard to a sale. Everything was explained to me very well and these guys know their Toyotas! I couldn’t thank him enough for all his help getting my car back up and running! Thank you Marcus!

P. C.

Their phone line was down but Marcus James got back to my email enquiry really fast and I was able to book my car in anyway. He was really helpful, great service as always from Toyota.

E. S.

I phoned Toyota Bristol today and spoke to a lovely young girl in the service department named Claire. I’d got myself confused but Claire was so helpful and patient she made the whole process easy.

A. D.

Had my Toyota vehicle serviced today. Car was collected and returned to my home by Barry. Saves having to drive your own car to the garage and then have to while away the time while the vehicle is attended to. This allowed me to have a productive day. They even washed the car too before it was returned. My car is over 7 years old and they still make me feel like a valued customer. Excellent customer service!

C. N.

Great service, Ian was super helpful throughout the whole process and made it that much easier for me when buying my first "Real Car".

J. H.

I was extremely happy with the staff at Toyota who sold me a lovely Auris yesterday. Ian was really helpful showing me the car. The lady on reception was lovely also and made drinks for my mum and I. It wasn’t a problem that I had my newborn baby with me. Everyone was very accommodating.

A. k.

I saw Marcus in the parts department. He was very courteous and extremely knowledgeable. Very happy with the service received. I'll be back for more parts no doubt! Thank you.

J. R.

First class service from Marcus today. We arrived without appointment fresh from the M4 where we had had a problem. Got us sorted in no time. Very relieved and grateful.

C. P.

Hi myself and my wife came into trade in our car for another new one and we were seen by pasha and throughout our journey he gave us great service makeing sure we tested the car before we changed it. He would chat to us every couple of days to keep us updated. We would recommend Toyota Bristol south and would like to thank pasha for all the help he gave us and the rest of the team thanks Chris and cilla

H. W.

From the initial phone call where the receptionist is always pleasant, to the staff - I met with Marcus, I was made to feel at ease. I had had a traumatic morning sorting out my car after it was broken into. I needed a new glass for a window. You are always offered refreshments when you go there. I have had txt messages/phone calls keeping me up to date. I would have no hesitation in recommending Toyota Bristol South.

H. B.

I spoke to Marcus this morning concerning my car as I needed a colour code for my paint as it needs doing from being hit. He was really helpful & courteous also very polite. Cheers Marcus a true gent x

K. R.

I had my car in for a service and a health check up before a long car journey. I was welcomed by a friendly host called Jade and dealt with Scott for my service. He was very professional and clear about what work was required and cost. No hidden surprises and felt very comfortable. 100% would recommend Toyota to family and friends and will definitely use again for further work.

J. C.

So Helpful. Rang up as I needed to replace broken seatbelt assembly. Marcus in parts was so friendly and advised there would be a delay...... undoubtedly due to the age of my everso reliable Yaris. It was an absolute pleasure to do business with him. Employ more like Marcus

M. H.

We have purchased 4 new cars from here over the past 12 years and we have always had excellent service.

j. s.

Ian was very friendly and professional. He's always been very helpful from the first day and our first purchase.

r. s.

Very friendly sales personnel. Back for a test drive on Sun

S. J.

Excellent experience at this dealership. Dan in Business Sales was brilliant and very patient with me. Explained everything to me in simple terms which was wonderful as my first Hybrid car. Would highly recommend Motorline if you are looking for a car.

B. M.

Professional and friendly, great service from all staff. Dealt with Pasha mainly and he was lovely. Very well set up to still run during Covid-19

D. C.

Having not been experienced in buying relatively new cars Claire's support and personality made it as painless as it can be when parting with large amounts of cash. She was as helpful and friendly as we could have wished for and reassured us throughout the whole process. Hopefully we won't need to buy a new car in the near future but if we did I hope we get another Claire.

H. M.

Excellent service as always from Toyota South Bristol, changed my old Yaris (126000 miles and never let me down) for a newer Hybrid Yaris, sales rep Ian was very helpful and reassuring. Would recommend.

C. C.

Nice friendly staff Marcus in parts had my belt ready to be collected I ordered yesterday he said can do a service pack including oil for me when service is due which is dead handy as I prefer to use genuine Toyota parts especially their oil definitely recommend 👍🏻

m. w.

Has a recall on our GT86 today and had Paul the motor Tech dealing with out car from Monday until today. Was very pleased with his service and listening to any questions I had. The dealership was a delight to deal with. Just waiting for a manual Surpa then will be using this dealership again

M. T.

I saw Marcus in the service and spares department on 13th November 2018, because I needed to order a spare part for my Toyota Rav 4. I found him extremely helpful and he gave me alternative suggestions to my problem. I will certainly ask for Marcus again if I need any more spares. He is a knowledgeable and friendly member of staff.

R. H.

Thank you Marcus put my mind at rest when he topped up my car and just had a quick look to make sure everything looked good after getting g stuck on M4 when they closed it on Friday thank you lovely bloke very helpful

J. T.

I would like to take the time to thank Marcus in the parts department for being the most helpful and friendly service professional I have every experience while visiting the U.K !! He is definetly an asset to your Toyota dealership and if I lived in this country I would purchased a car from your location just based on his service alone..!! Please take the time to thank him for me again and for also representing your dealership with such fine customer service..!! Sincerely, Judy Turk (Florida, USA)

J. M.

I recently purchased a nearly new Toyota C-HR hybrid from Motorline Toyota Bristol South. Ollie King was my initial and ongoing point of contact (which unfortunately had be online due to the COVID lockdown). His confident and professional handling of my initial enquiries were immediately reassuring and it was especially helpful to be sent a video “walkthrough” of the car I was interested in buying. I would have no hesitation in recommending Ollie and Toyota Bristol South for the excellent customer service I received which resulted in a very efficient purchasing experience. Thanks Ollie, a 5 star service!

A. O.

Had a really help full guy in the parts department went way above the normal standards you get with main dealerships and new his stuff sent me an e mail to confirm part numbers then got me next day delivery very impressed thank you Marcus. 6 ⭐️ If I could

D. W.

I have now had 2 cars from Motorline Bristol South. The aftercare I had the first time was one of the main reasons I came back. This time, Pasha was brilliant and helped me choose my new car (which I love). He went through all the little features on the vehicle and was non pushy, professional and friendly. All the staff are great and they serve fab coffee! Thank you, especially Pasha. I love my new Toyota!

T. H.

Fantastic service buying a new Corolla. Ian Pitt was professional, friendly, and not pushy at all, which is much appreciated with a big purchase. Love the car, absolutely brilliant.

C. O.

Bought a second hand Ford from this Toyota garage and was promised a replacement rear shelf. Emailed them for 2 months asking for it, only to be told it hadn't arrived. Fed up waiting, don't be taken in by salesman promises. For some reason my review doesn't appear in motor lines reviews...... Could it be because they didn't like it?

J. P.

Very quick and polite help from Paul Semple just now. He checked my broken wing mirror, brought out the replacement parts and I was driving away - all fixed - within half an hour, start to finish. Many thanks!

D. K.

Phoned to find out if they had a rear windscreen wiper for my Toyota Auris. Dealt with Marcus who was very helpful and polite. He fitted it for me when I visited later and I was very pleased with the service he provided.

I. P.

What a wonderful dealership this is!! I've been to some pretty awful places in my time, but Motorline Bristol South is fantastic!! They have the best Sales team I have ever dealt with (special mention to Ian & Olly & Alex, lovely chaps) enjoyed their wit & humour. I've promised myself that when I win the lottery I will buy all the cars in the showroom..... whoop, whoop!!!!!!!!!

M. J.

I received great service from Marcus. The whole ordering and pick up of my spares was done seamlessly. Thanks

J. L.

Bought a car from Motorline. Staff very professional and supportive from review to delivery. Toyota deals on new cars are very competitive and their car range excellent

E. J.

So impressed with the service received today from Marcus. Friendly, professional and informative, I couldn't be happier. Thank you Marcus!

G. D.

Service @ Bristol South - I've had my car about 6mts and it was due a service. Received a text asking me to arrange it and called back to book. Very polite gentleman on the phone booked all the arrangements and sent a text confirming the details. Went today to have the service. Greeted by Bex who was also very polite and booking/checking in was very smooth. I popped across the road to get some breakfast, it was around 8am) and was offered coffee when I returned to the showroom. Comfortable waiting area with BBC on a large screen TV in the waiting area, with the volume at an acceptable level. Offered further refreshments while I waited. Bex kept me informed of the progress when I returned and let me know when if was finished and getting washed. When it was all finished she went through the paperwork with me. All in all a very satisfactory visit. I was on my way home by about 9:30am My only negative and this is only because I have a deaf son who also has a Toyota on a service plan at the location is that it would be nice to have the subtitles on the TV for clients with hearing impairment (but maybe this is done on request?)

D. B.

I have purchased cars from Toyota Motorline for over 10 years, in my experience the Bristol South dealership has been the most pleasant to deal with, whether for purchasing new cars or having my car's serviced/mot'd or other work carried out. Very professional, efficient and communicative. My most recent dealing with Ian Pitt restored my faith in sale people , he listened to what we wanted and delivered in days. What more can you ask for.

O. G.

Managed to get a circuit breaker so my little Toyota Sera has heating again! Cheers Marcus, you've saved me from freezing this winter :)

s. b.

recently bought a new car. Ian helped me through the whole procedure. hesold me exactly what i said i wanted. very personable and supportive. thank you Ian. marcus did some work on the car. he was most helpful and polite and did a good job. Thankyou Marcus

c. f. n.

Marcus is was lovely ....good place to treat your car.

R. T.

Prompt friendly service from Marcus at Motorline, was able to order the parts I needed for following morning. Also outlined costs for getting my headlight adjusters, power steering and air con serviced.

S. B.

Great service from Motorline for my manufacturers recall today. I was offered a convenient time and date with all work carried out swiftly with a courtesy wash. Nick G the Service Advisor was a friendly chap to deal with

M. E.

Thank you Oliver King at Motorline Toyota Bristol South. Knowledgeable, considerate and professional. Smooth transaction and a good deal on our Toyota approved used car. Thanks again.

J. G.

We had professional, friendly help and advice from Pasha. He took the time to understand what we were looking for, ensured we were looked after, knew the car we selected to test drive and gave us the right amount of space to consider the options. He did not pressure us, but also showed he was keen to help us find a good car. It was a pleasure to agree a deal with him. When there was a hiccup on the day I had arranged to collect my new car, Pasha went the extra mile ( an extra many miles :-)) to bring my car to me the next day, even though it was his day off! Thank you, Pasha. The team at the show room work together to ensure customers are looked after and everyone smiles!

S. E.

Marcus at the parts department provides brilliant service! Very helpful and understanding one of the best dealership parts department I've had the pleasure of dealing with.

G. L.

Saw Marcus today who helped me with my order of my lock and wheel nuts, went above and beyond to help, even offering to show me how to remove my tyres and fit my lock and wheel nuts! Credit to the store! Thank you again Marcus for your help

B. B.

I would highly recommend Motorline South West. Aaron was friendly, knowledgable and professional and couldn’t do enough to make sure the the transaction went smoothly. I’m thrilled with my Aygo and wouldn’t hesitate to use their services again.

R. H.

Visited a few months back and on that time I left disappointed, guese they just had a bad day. Visited today for a recall on my Yaris and I was very impressed. Provided a nearly new courtesy car in great condition, kept me updated and even washed my car! The staff are all very friendly and welcoming. Would highly recommend and use again.

I. Q.

Awesome man Markus He helped me to save my money while giving me a big discount on Toyota Avensis parts. Moreover he reserved item for me for one day with my name on it. I would love to be attended by only this guy. Billion bundles of thanks Markus in Parts Department Brislington Branch.

C. S.

I have now had two cars from Toyota south Bristol. This time around I swapped in my car for a newer model. Pasha helped me from start to finish, he was very helpful and made sure everything went through really quickly and smoothly. Everything was ready for me when I arrived and getting my new car was really simple and stress free!!! Toyota south are always so friendly and helpful! I recommend them, especially Pasha! Thankyou

A. Q.

Awesome man Paul. He helped me to save my money while giving me a big discount on Toyota Avensis parts. Moreover he reserved item for me for one day with my name on it. I would love to be attended by only this guy. Billion bundles of thanks Paul in Parts Department Brislington Branch.

a. b.

Spoke to Aaron in sales he was very helpful and very pleasant gave me alot of information I will definitely be coming in soon. Thankyou Aaron for your help absolutely over the moon see you soon.

J. S.

Absolutely excellent service, as usual. We bought our Aygo here years ago and even though we have moved, we still have our car serviced and mot'd here. The customer service is outstanding, I would recommend buying and maintaining your car here.

E. B.

Excellent help & service from all staff dealt with,.today. That included, Marcus, Scott & the receptionist on duty at the time. Recently, I would also commend Claire & Alex for their excellent help. Thanks again. Ernie.

C. L.

I called Toyota regarding a puncture and Marcus was incredibly helpful and friendly. Got my tyre sorted quick smart and I’d definitely recommend the service.

S. C.

Thanks to Scott, Marcus and Barry who sorted a niggle with a troublesome bonnet catch (replaced). When you drive a Land Cruiser you hardly visit the dealer because it rarely ever needs attention. Nice to know that when you do they're honest, knowledgeable, and great to deal with.

S. R.

Needed coolant for my old Toyota Granvia. Marcus was very helpful in providing the specific type needed after going away and consulting the technicians and also came back with more information than required. Marcus was polite and courteous as well as the other staff member who greeted me upon arrival and thanked me on departure (Sorry didn't get your name , the young woman with long blonde hair) . I was only buying coolant but could have quite easily bought a new Toyota from them!! Great service.

c. j.

Needed a new rear wiper blade rang Toyota spoke to a helpful guy called Marcus who told me I could pop in that afternoon and when I got there he even fitted it for free. Very happy with the speedy friendly service Thank you Marcus

J.

Recently had two new tyres that needed fitting at very short notice and the whole experience was brilliant. My car was in and out with the new tyres very quick and the staff member I dealt with, Paul Semple, was very friendly and very helpful throughout. Would definitely recommend.

s. a.

Off to collect a new Hybrid pack for my wife's Prius this afternoon. The service and advice from Marcus has been second to none. Having owned a LandCruiser and still having a Mk1a MR2, Toyota's just build the best cars. Just wish I'd invested in a few old 90's Supra's and 70's Celica's!

S. M.

Great customer service and very competitive price. Marcus in Spares was very helpful in sourcing the parts I needed to be up and running again.

T. S.

The overall appearance and experience is very good. The only reason I haven't given 5 stars is due to a sales man mucking us about. He told us to turn up on a day to have our new car looked over. We turned up and he hadn't even booked us in. Very disappointing.

l. b.

I had a great experience with Pasha at Toyota Bristol South. He was very good helping my daughter get her car and has just done the same for me. Pasha was very professional and gave great customer service. I love my new Toyota Aygo. I would recommend anyone to purchase a car with Toyota.

C. S.

I today purchased parts for my Toyota Yaris. Marcus dealt with my enquiry with courtesy and efficiency and ordered the brake parts for delivery and collection later in the day. I very much appreciate the customer care received.

M. S.

Great service! Popped in today and spoke to Marcus James, a parts advisor. I wanted some parts for my old pick up and he was friendly and very helpful, a credit to your company!!!! thanks Sid

C. B.

Needed some parts for Toyota Aygo and Marcus sorted them out for me really quickly. Great service and even Mark took back some parts I did not use. Very happy customer 😊😊

G. P.

I recently bought a Toyota Aygo and the customer service I received from Pasha was excellent. His knowledge and personal attention to all our questions was outstanding. I am really happy with my new car . Thank you Pasha.

M.

This review is for yesterday's (06/11/19) visit to Toyota. It somehow deleted a previous one I submitted - but left the previous reply from Toyota. I hope it doesn't reflect the recognition I gave to Shelby. Took my car here for an MOT and Service. Fantastic customer service from Shelby Darbon. I also loved the fact that my car also received a free health check and a complimentary clean inside and out. They really look after you - and your car. Will definitely go there again. Fantastic all round service!

A. A.

Excellent customer care from Claire. Not just a sales pitch. Very happy with the vehicle and overall Toyota experience. Also swift response and and excellent advice from Marcus regarding spares. Impressed.

L. H.

Extremely pleased with the service provided by Motorline Toyota Bristol South. Sharaz Akram was very helpful and reliable. Thanks very much indeed.

M. O.

Popped in to ask advice about a trim on my C-HR that was loose, their member of staff Marcus removed it, cleaned the panel and trim and re-attached it all for me there and then. Now that's what I call service. Thank you.

C. H.

I had the necessity to call the pRts department and spoke to a gentleman called Marcus who was very helpful, polite and gave very good advice. I recommend if your having issues with your Toyota and need parts advice to as for Marcus he was marvelous.

C. B.

Frendly staff, good services

C.

After an exhaustive search for a car I finally went to Motorline in Brislington and met two of the warmest Sales representatives. I was blown away by their professionalism and job knowledge. Alex G. an Claire have made it so easy for me to part with my money. Thank you both for your genuine support and for transforming me into another happy Toyota owner!

K.

You just couldn't ask for better service. I had dealings with kasha in service trying to track down service history .I was then directed to Marcus in parts who was very helpful ordering me a service book .Kasha then let me know that she had spoken to Marcus and my replacement service book was on its way. Absolutely perfect customer service highly recommended

S. B.

Spoke to one of your staff today about a service I want to get, Shelby was ever so helpful and I was really pleased with the friendly advise and help. Thank you for great customer support.

L. J.

Booked a test drive of the C-HR hybrid. Reception on arrival was a bit disorganised, staff did not have my booking details, so had to hang around while they made test drive arrangements. I wasn't asked to be seated (no offer of coffee), just standing in showroom while staff carried out licence checks. The assistant on the test drive was pleasant enough and he did offer to transfer a car from Cardiff to Bristol if I saw one that I liked there, which was good. All in not a bad experience, but not as polished service as I have had in the past Lexus dealers.

A. K.

I met with Marcus who was fantastic , he was able to quickly help me identify the part I wanted, ordered it and gave me extra details about my vehicle that were extremely helpful, truly first class service and would highly recommend.

M. K.

Top Class Service, I Dealt with A young Lady called Kasha who was very friendly and professional and who is a massive credit to your dealership. Nothing was too much trouble and was pro active instead of reactive which sets people apart in customer service. Makes spending money a little easier.

P. T.

Mr. Marcus was very helpful and full of surprises 😂😂😂.... very friendly staff .

S. C.

My boss Nick Brooker asked me to leave this review. Very good customer service received from Marcus who fitted mats in my Hilux. Friendly, helpful and professional

J. A.

We could not have received better service - our Sales Advisor Pasha was very helpful and made the purchase of our new car easy and straightforward. Thank you very much.

C. 0.

Marcus from parts department was very helpful and showing me how to put my wiper blades on

L.

I was very pleased with the entire experience. All the staff were welcoming and informative. My salesman Alex G was very helpful and made me feel comfortable about the process. I was made to feel valued and was very happy with the service I received.

M. C.

Just had my car serviced at Toyota and what a lovely experience, obviously covid is making everything hard so I had no expectations, but Scott really went the extra mile and he was professional polite and very knowledgeable highly recommend

m. b.

Marcus was really helpful. He did everything i asked straight away. He gave me good advise in terms of what i needed and what i didn't need. Ask fir him if you neec anything from toyota South.

H. J.

Marcus was very helpful and honest with my query. 5 star customer service for a very speedy response! :)

M. G.

I came in the other day with my mum as she was having problems with her radio and we got greated by Chanice biggs who came out and assessed the situation and got us the right person for the job. So happy with our visit brilliant customer service and got the problem sorted quickly :)

S. L.

Mystery missing fog lamp, To say a big thanks to Bex🧡and to Marcus 😊, for your help this morning. Both of you were very helpful and reassuring, I went home knowing all will be sorted at the end of next week.

C. H.

Some numpty had clipped my wing mirror - I’d only had the car 10 days and was distraught! The sales team had the mirror cover in stock for Paul Semple to help me clip in place later on in the day. Thanks to the whole team for their quick and gracious service.

R. H.

Aaron Barber at Motorline Toyota Bristol South recently helped me with a purchase and part exchange. He was really on the ball. Attentive but not pushy.

F. S.

My experience with Marcus from the parts department was excellent. He was extremely helpful. Thank you Marcus !

M. M.

I would like to thankyou Claire with a five star review. I just purchased a car, Claire helped me with such ease and professionalism that I really enjoyed the whole process. Her approach was very knowledgeable and efficient. Thankyou very much Claire

c. r.

I went and purchased my first car from the Motorline Toyota Garage yesterday I was so pleased with how amazing Ian Pitt was to us. I thank Ian Pitt for all his help and I feel like I purchased a really nice and reliable car especially it being my first car!

M. K.

Great customer care, the best main dealer I've had to use so far.

S.

Just wanted to to say what fantastic service we received from Ian Pitt, he really helped us choose the right car for us. I couldn’t recommend Toyota South highly enough and in particular Ian who was so helpful and a pleasure to deal with.

N. F.

Fantastic customer service from the sales person named Toby. Was impressed by his enthusiasm for the Toyota brand and his knowledge of the product he is selling. Lovely manners and polite. I would highly recommend this dealership to friends and family. Thank you Toby.

M. Y.

Came into pick up a part for my toyota avensis, staff were helpful specially Marcus who explained how to fit the part into my car and also gave me a taxi discount which was a nice surprise. Mo

D. S.

Excellent and courteous service received from Paul, Scott and all the after-sales team, thank you. Highly recommend and will not hesitate to use your services again in the future.

G. R.

I rang the spares department at Toyota Bristol South I was greeted by a very cheerful voice which made me feel at ease. I explained what part I required for my Toyota MR2 my name for the part was not the same as on the Toyota parts list but he described what was there it was what I was looking for.His name was Marcus he was so helpful a credit to Toyota Bristol.

C. C.

Marcus, in the Parts Dept was extremely helpful in sourcing and supplying a locking wheel nut key for my Yaris. Kept me 'up to date' with delivery of said item. Thanks for great service!

H.

From the moment we entered the store, Ian was at hand to answer all our questions. Ian's friendly approach made him a pleasure to deal with. Not only is he very knowledgable but outlines everything, with no hidden fees or catches along the way. He made the process of buying a new car turn from being daunting, to an exciting oppertunity for the whole family to look forward too. His added humour along the way was an extra bonus and made us all feel at ease. Ian offered to take us for a spin (he drove sensibly don't worry!) to see how the car handled and if we liked it. Refreshments and biscuits were available on both our visits (I may of helped myself to a few extra biscuits along the way!) We were all very impressed with Ian and would recommend him to anybody looking for a new toyota - can't go wrong with Toyota. Excellent cars with excellent service. What more could you ask for. We look forward to seeing you again soon, and driving away with our new car! Thanks Ian! James Family, P.S Is 6* possible?

M. M.

Marcus was so helpful to me I needed a part for my granddaughter’s car in Cornwall i need it for Monday he ordered it Friday and said i can pick it up tomorrow Saturday and it was there on time so thanks marcus

O. P.

Marcus was extremely helpful and servicing me and helping me out with my battery and he deserves more than five stars for giving me advice about separating the keys to avoid a costly replacement, a true asset to the dealership and the company

M. B.

All within 4 days I had visited the showroom, had a test drive, made a purchase and drove away in a new Aygo. No hard sales or pressure to buy. Staff very knowledgeable and Pacha was extremely swift in completing all the necessary documentation. The whole team are nice and friendly and certainly looked after us. Chanice makes a lovely coffee too!

P. P.

I was kindly surprised as Marcus helped me to install whipers on my car, friendly and professional service

C. H.

Marcus was extremely helpful looking for a spare part for our van.

T. J.

Excellent service given by Marcus in parts. He rang back when he said he would, he found the part and gave lots of useful advice about my car. Thank you

a. b.

Excellent service from Pasha, made the whole experience really easy and made me feel comfortable with what I was doing. Absolutely love the car. I am a returning customer anyway but will definitely be recommending Toyota and Pasha. Thanks for everything!

A. M.

Marcus at Toyota Bristol South changed my key battery really quickly and was really helpful!

S. B.

Ian looked after us brilliantly from start to finish. Never felt any pressure and provided all the information we needed. Brilliant buying experience, fully recommend.

J. P.

I have just purchased a new Toyota Yaris. Really happy with the excellent service,definitely worthy of 5 stars. The whole process from choosing the vehicle to collecting my new car has been second to none. Ian Pitt who guided me throughout was always very helpful, knowledgable and patiently answered all my questions. I would highly recommend this Motorline branch.

s. e.

Very efficient polite and helpful, answered every question with confidence. Highly recommended.

G. W.

Great experience picking up a "click and collect" used car from Aaron at Toyota Bristol south. Very covid safe and everything went smoothly and quickly.

J. P.

The whole experience with Claire Beynon at Toyota was brilliant from start to finish. Claire was a great saleswoman who made me feel valued and at ease, which was great as in a car sales room it can sometimes be intimidating. She explained everything thoroughly and was extremely helpful and I think other women would really appreciate Claire to help them with their sale. I collected my new Aygo on Saturday and I'm loving it ! Thank you Claire 😀

Y. D.

I took my daughters car in for a service recently and was looked after by Scott. Wanted to praise him for his excellent customer service and all his help. Thank you.

A. S.

This is my second Toyota Prius purchased at Bristol South. On this occasion the contact was Pasha and I must congratulate him on the excellent, friendly and professional manner in which he has guided us through the whole transaction. Thank you Pasha - a definite 5*'s for you. As to the vehicle. My previous vehicle was a dream. Over 80k miles of faultless, comfortable, stress free, economical motoring across the whole of the British road system. Never any need for the vehicle to go into the workshop for anything but regular servicing and a couple of recalls. All the service and reception staff have treated me with courtesy and very welcome cups of coffee and biscuits. I've always chosen to have service and MOT while I wait (an advantage of retirement) and my only gripe is the lack of a quality newspaper. I highly recommend this dealership and when this vehicle needs replacing I will definitely be looking for another Prius - maybe, by then, a fully electrical model provided it has a useable range.

J. S.

Very helpful spares man Marcus who helped us out with a couple of fuses which we're been struggling to source elsewhere. Couldn't have been more helpful and customer-focused.

g. c.

A big thank you to Marcus today for explaining how to use the paint stick,I have not used one before.He also found out about renewing my service plan for me.Carolyn Cooper.

R. S.

Marcus in parts was friendly and efficient, The price was the same as other online places just without delivery.

S. B.

So impressed with the service department. Marcus and Paul were so professional and gave great customer service. So refreshing to go to a garage and get this high a service. Thank you.

T. S.

Big thumbs up to Marcus in the parts department, who gave me great advise over the phone. And also when i collected the part was very helpful with information.

a. m.

I visited Toyota Bristol South branch and I was pleasantly greeted by a very polite and helpful young woman named Chanice. I was sat down with a gentleman who was also very polite called Marcus who was answering my question of what paint I needed for my car. Chanice offered me tea and toast and made sure I was well looked after so a big well done to Toyota for employing two of the finest people that makes visiting Brislington branch a pleasure.

S. P.

Brilliant dealership. At different times, we have bought five Toyotas from them and, although we moved to London four years ago, still bring our current cars back to Bristol for servicing. Service and Reception staff are very welcoming and efficient - special mention here of Scott and the two Julies - and during our recent purchase of an Auris Hybrid, Ian of Sales couldn't have been more helpful. As good as it gets!

B. C.

Excellent customer service! Claire from the sales team is very friendly and knowledgeable. Car was well presented and any issues were solved as promised.

F. S.

I just spoke to Marcus in the parts department at Toyota Bristol South in Brislington. This was in regards to some boot struts and gaitors i needed for my Toyota Celica. Marcus could not have been any more friendly, helpful, professional and knowledable on this subject. This man really knows his stuff and is a credit to Totoya.

T. M.

I have a workshop in Bristol. I was dealing with Marcus from the parts department. He was very helpful. Also, I got the what I ordered very quickly. Thank you.

M. T.

Having just bought a Toyota C-HR, I would like to thank MTB South for their professionalism and service to customer, especially dealing with Pascha Cherebkov - very good Customer Service.

G. N.

Ethan was an absolutely brilliant lad with a rockstar signature. 10/10 would buy a car again if Ethan is on site :)

I. B.

Spoke to Marcus regarding my Prius to get information about type of fuel tank fitted; very courteous and helpful; found all details on-line for me within a few minutes.

S. D.

Recently took my car in for a service and spoke to Scott. He was extremely helpful and very attentive, explaining everything that was going on in a clear and concise manner. Would definitely recommend to family and friends.

T. Z.

Claire Beynon made our enquiry and subsequent purchase of our Corolla Design Hybrid a very positive experience. The whole team were helpful without being pushy allowing my wife and me to make our decision in comfort with all information needed. Claire’s enthusiasm and thoughtfulness, along with thorough introduction to our new excellent car made our pick up day a pleasurable experience. Great car and great service!

C. G.

Great experience with Ian who went out of his way to help us buy an Agyo. Made the purchase simple. Thank you

A. A.

Marcus was the best man I ever ❤ met in my life please keep him there so he can serve 🙏 more customers like me by Mr Ali

P. T.

Bought a new Rav/4 hybrid this week. Ian Pitt was brilliant, would have given him 6 stars, but he is unfortunately a Liverpool fan. Keep up the good work Ian. Pat & Frank

F.

I purchased a Plugin Prius almost a year ago and I was meant to write a review ages ago but forgot! I was shopping around for a Prius and made some offers via the Toyota used cars site. My local garage got back to me but they were priced a bit higher. I am based in London, Bristol is over 2 hours away but it was worth the trip with the family. The dealership is on the main road, don't miss the entrance as I did as it is a little misleading, had to turn around and come back. The dealership accepted my offer, got a few hundred off from what I recall, they also added a Toyota boot liner which was not in the car. It wasn't the original but fitted reasonably, required some cutting which I have not done yet. I had the kids with me, they enjoyed some drinks and biscuits whilst watching come cartoons in the kids area - nice. I dealt with Ian, he was friendly and answered the few questions I had. I knew I wanted the car and had already left a deposit. I took it for a test drive up and down the main road, everything was fine. The car was fine but took it for a service at my local dealer 2 months ago and had to get all of the read brake pads and discs changed as they were really low, only did under 2k miles but I noticed the difference. I put it down to not being used to Prius brakes. The experience was good and I highly recommend Motorline Bristol South - worth the trek from London. Bristol is a lovely place for a day out - and they have car parks with EV charging!

e. m.

Needed parts for my Toyota. Dealt with Marcus who was extremely professional, helpful and resolved my enquiry. Excellent level of service, can highly recommend using this Branch !

A. M.

My experience of the team at Toyota South Bristol can only be described as outstanding. My sixteen year old Nissan finally died and left me in a panic as I need my car to do my job. Pasha, Clare, John, Arran and Wesley all calmed me down and we finally got to a resolution. My beautiful silver Aygo. Even in my stressed state, my friend and I were treated very professionally. The positvity and commitment of this team to their customers and brand is awesome. I am one very happy and stress free customer. Highly recommend that you vist them .

I. P.

Called the parts department & spoke with Marcus who was more than helpful to assist me with my issue. Parts now ordered & awaiting delivery. Many thanks Marcus A*******

V. I.

Received first class help this morning from Marcus in spares dept. I didn't know the name of the part I needed but he spent time listening to me explain what it was! Brilliant

L. M.

I am writing this review on behalf of Mr Rodney Warren after purchasing a Yaris Icon car. Marcus and Gareth were very helpful to my dad and explained all the paperwork to his satisfaction.

T. H.

Spoke to Marcus in the parts department who was very helpful in sourcing and order an O-Ring for the MAF sensor on my Celica VVT-i. Even better it'll be available to be picked up quickly and at a very good price!

I. A. M. G.

Just got of the phone with Marcus and what a lovely helpful chap he is. Keep up the good work buddy and thank you to Toyota for looking after us taxi drivers. Always helpful

l. w.

Barry came to pick up and drop off my Yaris for its recall for the airbag. A really nice and friendly man. Explained what had been done. Always a pleasure to see him when he picks up either of my cars.

W. S.

This is the first Toyota I have purchased and I was very impressed with the service I received at the dealership. Aaron went the extra mile to make sure my purchase went smoothly.

A. J.

Marcus was really friendly and helped me out. Service was super quick too! Thank You so much :)

R. A.

Claire was fantastic. She was very patient & knowledgeable and answered all my questions. I would definitely recommend going to Motorline Toyota Bristol South if you are looking for a new car.

J. A.

Excellent service. I met with Paul from the workshop and he was very knowledgeable and helped me understand a lot of things about my car as well as carrying out an excellent repair service

A. S.

Many thanks to Ian Pitt at Bristol South for his very professional help & knowledge during my recent purchase of a Toyota C-HR. I have found Toyota vehicles very reliable over many years having purchased one Aygo, and two Yaris previously from Bristol South. Very pleased with my new car which was delivered on time at the date given to me.

p. r.

Cheerio! A very large selection of cars and a well-kept salon very friendly, friendly and very helpful staff. I would especially like to pay attention to Mr. Pasha, a great adviser, knowledge and experience, I congratulate such a colleague

b. S.

Marcus been very helpful, showed me how to fit the lights properly.

C. B.

Very helpful motability service from Ian, who took time and patience at a test drive. Ian was polite, knowledgeable and enthusiastic about Toyota, and provided very useful advice.

P. W.

Ian was excellent, very knowledgeable, no pressure sales, shown various vehicles, all round very good experience.

V. C.

Made to feel very welcome by all staff members including Ian who we ended up buying a car from due to the excellent service we recieved today. Would highly recommend going Ian if your looking to buy from this dealership

y. m. a.

i have been served by mr marcus james from parts department and i have received great customer service as well as lots of help with the parts i was looking for , many thanks and i hope you will serve my next visit to toyota south bristol

K. C.

As a woman I arrived with a certain amount of trepidation but Marcus in the Parts dept was extremely helpful, very polite & respectful. I won’t hesitate to return

D. C.

I phoned for a part and when I went to collect it I was seen by Marcus. He was very helpful and made me feel like a valued customer, which is quite rare these days! Thanks.

A. T.

Just picked up my new car from Toyota, Bristol South,my experience with the whole company has been one off excellents Toby,looked after me with great care and dignity,and could not ask for anything better,this young man is extremely excellent in his job, nothing to much trouble and a job well done.Thank you all off you for all your help and kindness that you all have shown me.Annie Taylor.

N. A.

Visit at Toyota south Marcus is very helpful 5star service 👍

G. M.

Just been seen by a lovely chap called Paul semple, found me a part for my wife's car and gave me some advice on issues she has with her aygo. Nice easy and pleasent experience which other garages need to aspire too. Top marks

M. R.

Had to drop by unexpectedly to resolve an issue with my chr. Marcus in service department was very helpful and friendly and fixed the issue in minutes.

C. K.

I received excellent Service when buying my new car this week. Efficient & no fuss by Aaron. Thank you.

K. W.

Came in with my partner for a service on his car, was greeted by a lovely receptionist called Chanice who was extremley welcoming and very helpful with any questions we had, made us a lovely coffee, smiliest receptionist i think ive ever met, what a credit to your business!

e. j.

Received first class help this morning from Alex in sales department. Alex was easy to talk to and no pressure sales. I felt welcome and relaxed. Brilliant job Alex!

L.

After completing an order for a hybrid yaris, I would like to express my gratitude to Motorline for their friendly, approachable and professional attitude, specifically to Claire B who was more than helpful and made the experience an enjoyable one

S. E.

Thanks to Ian, my experience of part exchanging my old car for a lovely new-to-me Aygo was pleasant and straight forward. I would recommend them to anyone looking to do something similar.

A. C.

Would like to thank Marcus James in parts who went above and beyond to sort us out, brilliant service!

S. L.

A 5 star experience choosing a car, we were made to feel at home, no pressure, just solid good advice and knowledge from the sales team, if you need sound advice ask for Ian Pitt , he made choosing the car a pleasure as it should be.

T. C.

Marcus was most helpful with advise when I phoned. I went to Toyota, having lost my locking wheel nut socket Marcus removed the nut & replaced it with one of my original wheel nuts. Thanks very much.

A. N.

I had reason to visit Toyota Bristol South at Bristol on Wednesday 6 March '19 concerning what I was expecting to me a major problem. I have been trying to help an elderly friend to resolve a problem with a damaged wheel on her Toyota Yaris causing it to be immobile. Unfortunately she has mislaid the locknut key. I was attended to by Marcus (didn't get his surname but I believe he is in the parts department. After explaining the problem Marcus was able to offer a couple of alternatives as a solution. He was extremely courteous, professional, straight talking and offered the best and safest solution to the problem. The service I received from this gentleman is something of a rarity these days and I would consider Marcus to be a credit to the company. Thanks to him "problem solved without fuss". Many thanks.

R. P.

Went in after a few parts and was seen right away, service was excellent and they had everything i was after. Marcus was extremely helpful and was able to answer all my questions.

m. b.

Had to collect some parts and ask for advice, Marcus in parts was very friendly and helpful and helped me with my query, left very happy.

M. B.

MY Daughter has j ust bought a car,Ben the sales rep. Was particulaly helpful taking us through all options options for the purchase. Any contact that I have had with Toyotahas always been smooth and courteous.

m. s.

Was on the phone today, speaking to Marcus with parts, he was very helpful. One of the best customer service calls I have ever had. Top bloke.

R. H.

Purchased a door jam light switch. It was available for collection on the promised day. Marcus was courteous and helpful and gave useful advice regarding fitting the switch.

P. S.

Great assistance from Marcus in the parts department. A friendly, professional and very helpful service in making sure I received the part I needed very promptly - many thanks!

K. S.

Spoke to Marcus today who was brilliant in helping me to identify the part I needed for my car. To me that's real customer service. Thanks very much

T. L.

2nd new car from toyota brislington but by far this time was without the best ,made me feel like I was buying the company ,😎. Pasha who dealt with us start to finish was absolutely amazing he explained everything in great detail and repeated if necessary, amazing experience if there were more stars I'd still give him the top ,THANK you so much pasha for all your help and support and patience,. Tony & Julie long

C. F.

The customer service was brilliant. I found this stressful but the help patience and knowledge given was excellent. Would definitely recommend a toyota and thankyou pasha.

M. S.

Just picked up my wife's new car today and would just like to say how professional Claire (Salesperson) was, there was no pressure and nothing was too much trouble, everything was exactly as promised, would highly recommend this dealership to anyone, just makes a nice change to deal with such a professional dealership & would definitely use them again.

P. M.

Just bought first car for son at Toyota Bristol South. Yet again outstanding service from Ian and team. My son is delighted and made to feel special on the day. We bought an Aygo X-Cite 2 and received exceptional service in the sourcing of car through to completion of pcp financing. As a family we are now proud owners of two Toyotas and counting!

C. S.

Had a nail in my tyre only to discover I had no locking wheel nut. Marcus sorted me out with a new locking wheel nut and a new tyre amazing fast as for a very reasonable price

J. R.

Marcus was a great help with the parts I need and on collection he fitted it for me. Great customer service

M. I.

Marcus was very helpful and did a great job in making sure that all our small problems were all solved. A great gentlemen. Thank you.

B. j.

Marcus in parts was amazing I would give him 6 stars if I could

B. W.

Excellent service from Marcus in Motorline Toyota parts department. Really knowledgeable and helpful, will definitely recommend.

J. P.

Amazing service. Toby catered to my every need and explained everything i needed to know. Really friendly as was everyone i met up there. very good coffee as well. Will recommend to everyone.

S. C.

Scott's an absolute legend thought my car was gonna cost an arm and a leg but he helped me keep costs down and really honest didn't try and rip me off like other garages have tried previously top bloke

J. N.

Needed parts for my FX import - luckily came across Marcus , knowledgable and v helpful - currently now liaising with infiniti europe, hope they'll be as efficient with their shipping ..!

R.

brilliant service , Shelby helped me book my car in for a service couldn’t be happier with it was my first visit to Toyota Bristol south and will deffo book again !

J. H.

Great Service received from Marcus at Toyota...Very Helpful when it came to sourcing parts for my older Toyota...Thanks

S. Y.

Aaron was professional and helpful salesman he listened to me my car is second hand I hope won't have problems thanks Aaron

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