Reviews of Mercedes-Benz of Bristol. (Car Dealer) in Bristol (Gloucestershire).

Mercedes-Benz of Bristol

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Car dealer

Mercedes-Benz dealer

Cribbs Causeway, Lysander Rd, Westbury on Trym, Bristol BS10 7UB, United Kingdom

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Information of Mercedes-Benz of Bristol, Car dealer in Bristol (Gloucestershire)

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Reviews of Mercedes-Benz of Bristol

T. A.

Throughout the whole process of buying our new car we were well looked after by Mercedes of Bristol. John LP was friendly, informative and helpful, answering all my queries about the car and making everything clear. We are very pleased with our new A180 and excited to unveil it at the garage on the day we picked it up! It's been a joy to drive my first Merc!

N. P.

My first service with Mercedes Bristol and what an easy, efficient and pleasant experience. Drop off was a breeze with a loaner car awaiting my arrival. Quick paperwork and discussion over issues & what to expect and I was out the door in less than 30 minutes…this included a leisurely latte too. Patrice kept me updated as to the progress throughout the day & cleared additional work before continuing. Very professional and congenial. A great experience! Thank you Patrice & Mercedes’ Bristol.

P. H.

Everyone I encountered at MB Bristol was very courteous, friendly and helpful. John, the salesman who dealt with my enquiry was very knowledgeable and efficient. A test drive was arranged with minimal fuss and while we were out in the car John obtained a trade-in price for our BMW. There was no pressure at all to make a sale and once we decided to purchase after a second test drive all the admin and documentation was completed very quickly. A very positive experience.

J. W.

The most efficient and professional garage I've ever been to. Most garages( even if you've booked in) are like 'What's your name mate? Dunno, I can't see you booked in here mate, Stick your car in the yard I'll see if someone can look at it sometime' Here, I arrive - there's a bay to drive straight into, they already know my name, know what needs doing and take my key and its done! unbelievable efficiency. Really polite staff, just a very professional outfit. A credit to the Mercedes Benz brand.

W. B.

I recently purchased a Mercedes-Benz A class from MB Bristol. Seeing as this was my first car, it was a daunting experience but I felt at ease with thanks to Serge. He was very informative and was not pushing for a sale whatsoever. He kept me informed throughout the process, offering multiple options available to me. I will throughly recommend this dealership, especially Serge. The team should feel very grateful to be working with such an asset. Thank you, Will

I. J.

This was my first return here following the purchase of the car last year when the whole experience was very pleasing. On this occasion, however, I was less than happy with the poor attitude of the reception staff on entering the building. The impression was one of being ignored, initially, and then "processed" without a greeting, a smile or some enthusiasm. The gentleman that handled my collection of the car, after servicing, was excellent and must therefore be commended for a completely different attitude, one the reception staff could do well to emulate.

S. T.

Andrew was very helpful and informative regarding my new car purchase. He helped me to find my dream car and was very efficient from start to finish. Thanks for the amazing service I received from Andrew and the team at Mercedes-Benz. Thoroughly recommend and I will definitely be returning!

M. A.

We were concerned when we arrived and the drive through reception said we weren’t on the list and did not have a booking. Gladly that was resolved when we got in and we had the use of a Smart electric for the day. Our service was great and the MOT carried out. Sadly they did not wash the car that we had got use to elsewhere.

C. S.

Had to take my car for a 2nd recall recently. They let me use an office space so I could carry on working and offered me free drinks. Great hospitality and they cleaned the car as well to make up for the inconvenience. Only missed 5 stars because they can't provide a courtesy car with hand controls. It wouldn't cost them that much to buy a set of Lynx hand controls that just bolt in, but hey. 1st recall they agreed to collect and return the car while I worked at home so they proved their commitment to providing a good service.

P. B.

I had to sell my Mercedes C200 Convertible due to the current financial climate and rising fuel costs. Craig Carpenter (Mercedes Benz Buyer) put me instantly as ease and gave me reassuring advice and guidance on all my options. Exemplary customer service and Craig made everything so simple. Top class.

D. C.

Staff are excellent, especially those greeting you. My car was in for its MOT, sorted and out in the time specified. I have booked my service at the same location in Cribbs Bristol because of their helpful attitude and service standards

S. B.

Excellent service from start to finish. From little details like remembering our names and things we told them, to making me feel so special when collecting my new (to me) car. Little things that get forgotten by most big dealers. Special mention to John (JLP) who probably made the difference in buying from them and going elsewhere. Thank you, one happy lady

K. B.

On several occasions I’ve found the sales staff here to be so rude and pushy - and I’m talking over several years. Instead of buying from here, I most recently bought from Weston-Super-Mare and happened to mention my experience at Bristol, which I believe is something they hear all too often. Having said that, the service side of the Bristol branch is brilliant. They’re consistently efficient, and all too keen to help. Such a shame the sales teams let this site down.

M. J.

Welcoming, friendly and professional. They understood my requirements and sourced a car nationally for me which was a good deal and just what I was looking for. They were fair in their negotiations and did not engage in 'hard-selling' in my experience.

R. L.

At this years MOT my car was diagnosed with sub frame corrosion. I contacted MB Bristol and they checked it, sent the results to MB UK and work to replace it was authorised there and then. It's a known fault, they footed the bill. First class. The car was booked in for two days and the work was carried out. Excellent outcome, very good service. But, as a 30 year MB driver - and this may just be a sign of the times - every time I've ever had work done at MB the car was cleaned before being handed back. This time is wasn't. Just a little thing but that's what I've come to expect at MB. Perhaps you only get a clean car returned if you get your card out?

R. G.

I met very professional people at the Bristol Mercedes showroom. I couldn't imagine a better, professional service. Quickly, specifically, all arranged in two days. My wife is more than happy to have this car.

C. C. T.

I was always looked after well by Mercedes Bristol. From sales to service everyone was courteous and honest. All servicing was booked online and when dropping my car off the service agent looked after me. Well done!

F. B.

I was made welcome and given plenty of coffee during my car’s service, the car was clean when returned to me and I have no complaints about the mechanical servicing. However there remains a number of outstanding problems. 1. When I bought the car three years ago I asked whether the satnav had been updated and was assured it had however it obviously wasn’t and although I complained at each service it was only this last service that I was told the update would cost me £106, which I paid but I wasn’t happy. 2. I asked for a quote for some bodywork and two weeks have gone by and I’ve not heard anything. 3. I asked for an email of the car’s service history and have yet to receive it. 4. My Mercedes me was disconnected by Mercedes two weeks before my service and I asked for it to be reconnected at the car’s service and whilst I have sent two emails chasing it I’ve not heard anything. I have been going to Sytner for my car servicing for 6 years and I’m disappointed!! I may well go somewhere else when I change my car.

A. D.

We dealt with Andrew in new car sales. He was excellent - nothing was too much trouble. We also dealt with Craig in used sales again excellent. Would highly recommend this dealership.

G. L.

Massive thanks to Molly Ashman for her brilliant customer service and excellent knowledge. I bought an S63 coupe from Molly and her knowledge of the car and of AMG's generally was brilliant. The end to end service was great, and I drove the car away within 24 hours of making an enquiry. Fantastic service all around, many thanks Molly and looking forward to coming back soon! Gurpaal

J. C.

Sold my GLS 63 AMG quickly and for a respectable price to Craig Carpenter of Sytner Mercedes Bristol, after several months of attempting to sell it through Autotrader, FineCarCo and several other well known sites. Craig was efficient, and managed the entire process for me with ease, including paying off the finance that remained on the car. I would thoroughly recommend anyone to use their excellent service.

R. B.

I found all the staff at Mercedes-Benz Bristol extremely helpful. They couldn't do enough for me and made the whole process of purchasing a used-approved vehicle go really smooth from start to finish.

d. h.

From start to finish the team were exceptional. Very professional, knowledgeable of the cars and fully attentive to our needs. Daniel and Graham were a credit to the Mercedes brand.

S. T.

Alex and the team were superb and could not have been more helpful. An issue with the back office team resulting in the collection of my car being delayed by 3 days later than promised which was disappointing but understandable given the reasoning.

M. P.

We recently purchased the car(ML) from MB of Bristol with the help of Sahil Rais and Ben. The car was brought over from their other branch. Sahil took care of everything, very informative and communication made buying process very easy. Like to thank Sahil & Ben and front row staff (good team). They are credit to the MB of Bristol. After a week I had to take the car back to Bristol. Car developed a major fault in the engine. Service dept kept the car for 11 weeks because they could not get hold of the parts. But by now we lost the feeling and interest in the car. We negotiated for different car (GLC) cost us more money. This car also has issues. DAB turner was missing which they fixed. Front driver seat is patched up with some liquid which melted in this heat we had, alloy wheels are different shades colours on two sides. After sales is not good at all. There were lot of frustration moments.

p. s.

Service was excellent, Omid gave me great service a really nice guy. I have had A couple of cars from the group in the past and I have always had excellent service from them.

M. P.

I’m okay with service , but I was charged for windscreen wash which I filled up before i left work so it didn’t need any .Also there’s a mark in the leather seat looks like a crease in the leather , Young lady took photos of mark in seat still waiting for a reply .

C. H.

The best Mercedes dealership our business has ever dealt with. A very big thank you to Alex and Graham.

D. K.

Wow. What can I say. They certainly turned that around. From what was a 1 star review, there are now not enough stars to truly tell you how happy I am. They went above and beyond to get me in the car of my dreams all within 6 days. There was a minor hiccup along the way but they were not to blame!! Now to name some names. Simon King.....a pleasure, lovely bloke and happy to help. Daniel Hopkins.......now that's a manager you should have in all your showrooms and finally....Charlotte Hines, what an absolute Diamond in the rough, let's just hope she is there when I buy my next car. Thankyou Mercedes....I truly do have the car of my dreams!!!

R. H.

Big up Molly, couldn't have been more helpful in advising with my choice of car, kept me informed of progress with my order. All round excellent job Molly

N. E.

Great dealership friendly team very helpful Just what you won't seen to very quickly best service we have received from a main dealer great coffee to

J. H.

Not sure of the last name of the people i spoke with but Adam and Dave were absolutely incredible. I had driven from Switzerland and during my trip i had warnings on my E-class display about checking oil. I had the car serviced by Mercedes Benz Schweiz only 4 months ago so assumed they checked everything. In addition the car had hardly been driven. I was kind of worried if my vehicle had a an oil leak or something, and the last thing i wanted was to be have my car towed all the way back to Switzerland. I did not have an appointment and to be fair they were very busy on the day. Despite this, they were able to help me on the fly, given how busy they were... I even think the employee was on lunch and he came out to inspect everything. I must say, the knowledge that Adam had was very impressive. He really took the time to explain everything and in such detail. I was extremely happy with the service I received, having spoken to 4 Mercedes Benz dealers over the last couple of months this site was by far the best! These two guys are a credit to Mercedes Benz, please pass on my appreciation.

L.

Always dreamed of owning an AMG.. And thanks to Ben Taylor and Simon King this was made possible. Once ordered i was well looked after and kept up to date pretty much every week. The car was delivered bang on time and all went super smooth. The car was in absolute pucker condition when i picked it up as the pictures shown. i still have the same smile on my face since picking the car up 3 days ago. They say money can't buy happiness well those people are wrong. because owning this little pocket rocket AMG is absolutely phenomenal and a massive head turner. if you every need any sort of car at Mercedes Benz Bristol make sure when you go to the desk Ask for Ben And Simon and you'll be well looked after. On another note the rest of the staff were spot on and excellent.

A. S.

I sold my smart for four back to Mercedes. Craig carpenter dealt with the buying back process. He asked me to forward everything needed to buy back the car and pay my finance off to be sent to him so on the day it was a quick transaction. Craig was very friendly and helpful and even got us a cup of tea. I thought I would be asked many questions why I was selling back to them but Craig never asked and was very professional throughout. Genuine nice guy doing his job well.

J. H.

Recently sold my MB A35 to Mercedes Bristol through the help of Craig Carpenter. Craig was excellent from the get go and made the process so easy and straight forward for me. Craig was always available and more than happy to help answer any questions and queries I had. Emails etc. were all answered immediately. All the agreements to pay my finance off and pay the equity was extremely efficient and was carried out very professionally by Craig who was polite throughout the whole process. Very happy with my experience.

R. G.

Our ForFour Smart car was booked in for it's 3rd annual service & MOT. Car was dropped off, we were attended to without any delay, and all staff that we dealt with were polite and courteous. And I was phoned when my car was ready for collection in a very prompt and timely manner. Excellent service, no complaints whatsoever.

C. K.

I recently sold my car to MB of Bristol, and Craig Carpenters service was excellent. I would definitely recommend him he was extremely helpful and always available if needed for any help/questions I had. The process was very smooth and quick. Thanks again to Craig and MB!

S. G.

Recently bought a new car, a change from my usual make. I could not fault the staff especially Richard Bentham the sales guy. Everything ran like clockwork, part exchanged my old car and gave me a great price. Would highly recommend and will definitely be returning.

H. E.

16/05/2022 - had an A service and MOT done at the same time. All went smoothly and Paul Garland looked after me and the car perfectly. Dropped off at 08:15 and had the car back by 16:30 - all good.

G. B.

I recently traded in my CLA for an A class. I found Andrew Evans very helpful during the whole process. He responded to emails when on leave, and sorted an issue with the car quickly. He was also very personable and easy to deal with.

D. W.

Great service overall. Easy booking in, easy handover and pick up. Only complaint is the car wasn't washed very well and was covered in water marks/residue.

R. E.

Bought my new car here, every member of staff were brilliant, big shout out to Jo, this lady made the whole purchase experience so easy, and nothing was to much trouble for her. 10 out of 10 for excellent service.

S. S.

Just sold my Smart car back to Mercedes in Bristol. Craig Carpenter was very helpful, he made all the arrangements quickly and efficiently and was really good at keeping me informed.

d. g.

Parts department have been very helpful sourcing parts and giving me information regarding my modern day classic w124. Staff are always very friendly and Chris in parts has been very helpful.

L. A.

I am giving the highest 5* for Mercedes Benz of Bristol. Simran Kaur and Craig Carpenter provided me an exceptional and extremely professional service. Thanks for everything.

C. G.

Excellent service and staff very friendly and professional and very smartly dressed. A real credit to the company. Thank you for the super valet and car wash too.

S. W.

Purchased my C Class coupe from Mercedes-Benz of Bristol on 24 Jan 24 Jan 2019. I travelled to Bristol after spotting the car I was interested in on their website. Zac Strange from sales dealt with me throughout. Polite, friendly and very helpful, which made the purchase of the car a lot easier for me. Also, thank you to the receptionists and other staff present. I was always greeted professionally and offered a coffee. Altogether a pleasant experience. I shall probably return with the car when it's service is due. Many thanks

S. P.

It was clear in my mind what I was looking for, having a conversation with Daniel he understood the car I was looking for. Great service and listened to all that was needed by me Thank you

E. W.

Very expensive - work required not actually complete. Car cleaned but not to a great standard. Communication/updates were good.

P. S.

I had my Mercedes V Class serviced at the Bristol dealership. The service was completed on time and I was kept informed of the condition of my car via a video link. An issue was found and the parts have been ordered and will be replaced under warranty. The car was washed and vacuumed before being returned to me. Great service.

G. R.

Sold our MB GLC to MB Bristol via the extremely helpful, professional and responsive Craig Carpenter. Craig made us a very fair offer within 24 hours of advertising the car and he was extremely helpful throughout the process, which he made very simple for us. All our calls and emails were responded to immediately, and all our questions were answered completely to our satisfaction. He made all the arrangements to pay off our finance, pay our equity and for collection of the car. He was very patient and polite, despite us being nervous sellers! Thanks to Craig, our experience with MB Bristol was first class.

A. K.

I recently sold my car to Mercedes Benz of Bristol. The whole transaction was professionally dealt with by Craig Carpenter who valued my car over the phone and completed all the paperwork via email. When I took the car into the dealership Craig inspected the car and dealt with the transaction in super quick time i.e. paying off the finance and depositing the remainder into my bank account. I would highly recommend Craig and the service he and Mercedes provide

L. M.

I’ve always had great service from the team at Mercedes-Benz Cribbs Causeway. Whether changing a key battery or a full service. I’ve never felt that I’ve been ‘stung’ for work not needed as some garages may do. My last service and MOT were trouble free and no additional costs. Very friendly and helpful. Im on my 4th car from Mercedes-Benz Cribbs Causeway and I’m a happy customer.

D. F.

Purchased a new A class recently from Mercedes -Benz of Bristol. I found the process very straightforward and received excellent service from the salesman Luke. The handover of the car was also excellent from Chris and was detailed and received good instructions on the various systems and he set up my phone for me. Overall very pleased with the whole process. The garage is well placed near the motorway so easy to get to if you are travelling from outside the area.

G. C.

When you choose Mercedes-Benz you expect the same high class service from the dealership as you do the vehicle, Cribbs Causeway didn't disappoint, we went looking for two identical vehicles (for business) they had to be same spec, colour, age etc. John Leak-Parsons was exceptional, a fantastic service and even on collecting the cars, one minor scratch to a passenger window that he picked up on and was booked in for a replacement at no extra cost to us. We bought both vehicles on finance and John introduced us to Andre, they even bought our current vehicle off us at a competitive price - what a team! Thank you both, highly reccomend.

K. G.

I recently purchased a new car from Mercedes-Benz Bristol. From start to finish they made the whole process effortless & the customer service from there sales member Sahil was 💯, he was absolutely brilliant nothing was too much effort for him. He definitely made my purchasing experience memorable. I would recommend him without a doubt & even now when I have a query about my vehicle he is still willing to help & makes the time to dealing with me. Great customer service goes along way & never unnoticed. Well done Sahil… I will be sending future customers your way without a doubt.

a. m.

my mercedes had to go for a re call .called mercedes bristol spoke to mrs king very helpfull lady car was picked up job done and back the same day WELL DONE MERCEDES BRISTOL and all the team THANKS very very good

N. E.

My AMG was in for a service and following a 10 mile test drive by the dealership, it has been returned with a loud rattle (almost a banging sound) in the middle of the dashboard. It was not there before the service and is making the car irritating to the point of being un-drivable. Because there is no way of proving this is not a coincidence, I was told I am going to be charged £!74 for the first 1 hour to investigate the rattle. I did find the handover staff were really good to deal with, top marks for them, communication throughout was very good, but disappointed by the overall experience due to the car issues. Surely a test drive would have picked this up if it had been there from the start. Drop off and pick up was well handled and courtesy car was clean and of high quality.

M. D.

Excellent service from start to finish - better than most Mercedes dealers I have experienced.

J. D.

From the beginning we had fantastic customer service & the attention to detail was first class. Our sales executive John James was second to none & his after care service has equally been as brilliant.

S. S.

This was second time buying my car from Mercedes Benz Bristol. First time I bought my S class the service was very good but this time I bought EQC for my wife and the service was superb. The service I received from Ian Taviner was superb from the start to the end. 5 Star service. The car was delivered to my home address and I was told I'll have car at 9am but the car arrived 10 minutes earlier and I received phone call from the driver in advance about 30 minutes before by the driver. The driver Mathew who delivered my car was real gentle man. He gave us all the information we needed. He was very pleasant. During whole process Ian was brilliant, kept me updated throughout. I'll definitely highly recommend Mercedes Benz Bristol. Just to add I live in Oxfordshire and whole process was done on phone and by email. I didn't drive to Bristol and car was delivered to my home address. Ian and Mathew big thanks to both of you.

C. B.

During a recent visit for a service and MOT I as always found the showroom spotlessly clean and everyone I met was warm, friendly and professional. The work was quickly and efficiently done and my car returned to me gleaming inside and out. It was also interesting to have a full electric courtesy car to try out. All in all very impressed.

C. B.

Great service from the team today, loan car supplied, change over took less than 20 minutes. Vehicle recall and warranty job completed in five hours. Thanks.

J. P.

Recently sold my GLE through Craig Carpenter at Sytner, Craig was great throughout, appraised my car quickly, offered a very good price and was professional throughout the process with excellent communication and payment transaction. Would highly recommend.

H. S.

Credit to Andrew Evans excellent customer service, bought my car here. All communications are very professional and honest. The car was exactly as described to details. Very happy with purchase and customer service. Recommend them to anyone.

M. D.

I am writing to praise two individuals in this dealership and I do not normally write reviews. In fact, I asked for both the names of the two individuals to intentionally write a review. Mr Omid Namazi (breakdown department) and Mrs Molly (sales person). Omid was an absolute delight and a gentleman with an exceptional customer facing attitude (no exaggeration at all). His respect towards me was extraordinary and patiently dealing with my queries over and over. In fact, every time I go to the dealership for any issues I ask for Omid first and if he is not around I ask other guys to deal with issues. If you happen to go there do the same and ask for Omid you will see what i mean. Molly was very gentle and polite when i decided to purchase my vehicle. Not pushy and very respectful and honest. I like that when purchasing products as opposed to be pushed around and essentially con you when selling. Well done Molly. Keep it up.

A.

E220 Coupe Hyacinth Red. Pro Overall experience was good. Communication was on point with Luke & Chris. Cons Bonnet had far too many (big) stone chip missed by prep team, were spotted on collection day although touch up was done but not adequate due to lack of time. Usually rigorous inspection by Sytner Mercedes should have fixed this prior to collection don’t know what happened there thus 3 star otherwise it’s 5 on 5 no doubt.

A. C.

What outstanding service I received with my car from start to finish kept me informed every step. Big thanks to Craig who was great true to his word rang when he said he would nothing was to much. This is why I've been using Mercedes Bristol for so long as they always go that bit more. Thank you

P. P.

Unintentionally we turned up a month early, they simply shrugged it off and added us to their workload including making sure we had our car back ASAP.

T. R.

Friendly service and very Professional.. Highly recommended for a great deal on a New or used car purchase

A. D.

We cannot fault this dealership or our salesman Richard. Everything was dealt with in a professional and friendly manner. We can highly recommend.

S. Y.

I have found this dealership to be excellent during my recent new car purchase. In particular, the sales consultant who assisted me throughout the process was a pleasure to deal with - professional, personable, enthusiastic and knowledgeable. Highly recommended.

A. F.

Recently did a part exchange of my vehicle for an approved used Mercedes and was delighted with the whole process. Excellent service from sales executive Molly Ashman who was helpful from the beginning all the way to the handover (and beyond). She found the vehicle that was right for me and explained everything that I needed to know. Would definitely recommend Mercedes Benz of Bristol and Molly Ashman

J. H.

Very friendly and most helpful staff but whole experience slightly marred by lack of newspapers in lounge and not able to complete my Car service and Air conditioning re-gas due to gas machine "us"!. For that reason I now have to re-present 2 weeks later to complete the gas pressure. No recommendation for "compensation" offered.

s. B.

Very nice staff always there to greet you when picking up the car after a service and mot

D. W.

Excellent customer service throughout the purchase of an approved used car.... let's see how the post sales aftercare and service goes in the future. Hopefully it will continue to be a quality customer focused experience

J. N.

Took my car in for the 3rd service and it’s MOT, on a Monday morning- thought nothing of it got into hire car which was a decent car seen as mine is an AMG. Then to my surprise I had a phone call earlier than anticipated and I thought my car was done and I could come and collect - but oh no 🙉 news no one wants to hear, that a Mercedes driver had reversed another car into mine. Patrice who was so apologetic on the phone but as this car is my baby and bright yellow, I wondered how someone could accidentally hit it. Patrice asked me if I would like to look at the damage before they sent it off to be fixed. I of course said yes, Patrice was ready with all the info I need when I got there. I was mortified at the damage someone had done to my car. Patrice told me that this would be fixed whilst I was away on holiday and it would be ready when I got back. I asked how it was being fixed and he said it was agreed by his manager that it would be filled and colour matched. I was not happy with this as the damage was to the rear bumper and it was in pristine condition when I bought it into Mercedes, I told him I wanted to speak to the manager as I wanted it fixed properly and to Mercedes standard and he said it would be. The manager had left for the day so I asked Patrice to speak to him and I wanted a new number plus new parts of everything else that was broken. The following day Patrice phoned me and said that this would all happen. Patrice kept me informed of what what happening whilst I was on holiday. I had a email the day before I came home to say my car was ready. I thought great I get my car back all new and repaired. On the morning I was back from holiday I called Patrice and thanked him for sorting everything to my satisfaction and told him I would be in to pick it up at lunchtime. Dutifully up I went, signed in the hire car and got my keys before checking my car. Again I was disappointed in Mercedes as a broken part had been put back on my car so I rejected the repair; one wonders how many people just take their cars and not notice. Not me, I again was not a happy customer 😡 Patrice again had to apologise to me and signed the hire car back out to me and said that he would get it fixed. He would personally take the car and collect it from whoever fixes them. He would ensure that then next time he calls me it would be fixed correctly. Mercedes had my car 12 days for a service and MOT. The attitude and helpful and caring way of Patrice did help the situation for me but believe me I was so cross that my car had been hit in the first place let alone was just going to be filled in and not replaced, then to find they still bodged it up. My faith in the Mercedes service team (Patrice) is still in tact. But my faith in the manager who just wanted a quick cheap fix and the staff who repair the damaged caused is seriously in question. Mercedes say they treat customers as family well I am not impressed. Believe me a a loyal Mercedes customer my patience has seriously been questioned. The 5* is for the way Patrice handled the situation not for Mercedes in general. Jane Nicholls A35 AMG JN19 AMG

M. O.

Amazing experience, sales and reception staff so helpful especially Harvey Bernard, although because of the lack of engine management chips it took months and months for delivery he constantly kept me updated. As soon as you walk into Sytner's the first impression is how smart and clean the showroom is and how polite everyone is. 10 out of 10 for the whole experience

R. C.

Just recently purchased my new car and couldn’t be more satisfied not only with the amazing service but how easy / stress free the process has been. Chris (Sales) has been fab and delivered exactly what I was looking for. The team at Bristol provided me with everything I needed and any queries were answered thoroughly. I Will definitely be back to purchase my next with Mercedes Bristol - Thank you, Rhiannah.

P. A.

Just purchased used car. Ian Taviner was very knowledgeable and helpful. All specifications were as advertised, and process was efficient. Post purchase follow up was excellent. First class customer service all round. Many Thanks

R. S.

Always a pleasure to visit Mercedes Bristol. Sales executive Jon James looked after us splendidly while part exchanging existing CLA for C Class estate. The whole transaction was conducted in a pressure free and professional atmosphere. Any questions were answered in a friendly, succinct and straight forward manner and we would like to thank Jon for the way in which we were able to negotiate the deal. We remain loyal Mercedes customers.

L. W.

The sale team were very helpful especially Molly who I communicate with and help me with the choice of car she was very helpful and polite and happy she made me feel at ease from the first phone call to the delivery of my new car,also thanks to Luke who step in when Molly was on leave .

J. D.

Great service and communications. Pleased with car and good price for trade in with no haggling. John took as much time as was needed although this was only a small car purchase. We will be back.

C. J.

We were dealt with promptly on our arrival in a Covid campliant manner. We were telephoned to say that the car was ready for collection well within the estimated time frame. We collected the car in a Covid compliant manner and the work carried out was explained to us on our arrival back at the garage. The lady that dealt with us was very professional, polite and friendly, as were other staff members in the garage. The car had been washed externally and all work requested in addition to the service, had been carried out. We were very satisfied with the garage.

A. H.

Great service as usual, kept up to date throughout the day. The only downside was the car was dirtier when I picked it up than when I took it in, I would have expected it to be cleaned especially by a Mercedes main dealer, Hence the 4 stars.

J. H.

My first visit to this dealership with my car, and from the start everything was efficiently dealt with. Due to current circumstances the car was treated with anti bac and covers fitted to steering wheel and seat. My hire car was ready and waiting and the hand over was quick me easy! I was kept up to date with how things were progressing with videos etc, and when the car would be ready for collection. Picking my car up was also efficiently done and was fully washed and cleaned inside! Would not hesitate to recommend Syntner MB of Bristol to anyone.

H. S.

I bought my first Mercedes on Friday and I have got to say, the whole process was seamless from start to finish! Molly was very helpful, attentive and efficient from initial enquiry all the way through to handover. The car I wanted was up at another branch but she got this delivered to Bristol for me and this was all done in the space of a week. Very happy with the service I received at Mercedes Bristol - thank you!

G. K. E.

Easy to get to, just of the M5, Always clean and well organised. Always get a nice coffee if you need to wait. I handed a Money clip back that I found in the last loan car, it had £80 cash and CC's did it get back to the rightful owner?

J. H.

My last service and MOT,everything went well from start to finish the service was excellent thanks to Patrice who looked after me extremely well James Hillier.

D. S.

I left my car for service and MOT and took a taxi to the Cribbs Causway shopping centre.I was contacted by your service dept when the car was ready and attempted to get a taxi back to the garage.Despite phoning a number of taxi companies and waiting at the taxi rank it was not possible.I phoned the service dept and they sent a car to pick me up which I thought was good service.The whole experience of dealing with your organisation was very good.

C. B.

I have just bought a two year old Mercedes GLC, unfortunately it was not from the dealership, I had a couple of questions and thought I would pop in and ask for some help, well I must say the service I received from Haley was absolutely amazing, nothing was to much trouble, she took the time register my car to the Mercedes Me app, then came outside to my car to demonstrate some of the amazing features the car has, her knowledge of the car is incredibly. The welcome I received was wonderful thank you so much.

D. K.

Booked our car in for a service to be told the car could be collected by a Mercedes employee, if that would help. It certainly did, Omid collected the car and was so kind and considerate, it made my day so much easier. I can't thank him enough for his thoughtfulness and genuine aim to be 'all part of the service'. It makes me think that sometimes it is just the little details that make all the difference. Many thanks.

S. W.

Very efficient service experience with good video showing any work that may or not have needed doing .

s. k.

Richard Bentham was a Great Salesman… Very polite and efficient.. he deserves a promotion or payrise or even a bonus! :))

S. E.

Thought the extra charge for waste disposal of oil/brake fluid on top of service charge excessive and a clearer picture of the items checked should be fully explained as the majority of the cost is labour ..

J. G.

From my first visit to enquire about buying a new car , through to options and test drives , the service was courteous, efficient and smooth. The process to part exchange was seamless and I walked in with the old car and out with the new in just over an hour. I would recommend MB Bristol to anyone.

J. S.

Great service, Ania and Martyn were excellent in handling the repair of my vehicle in the body shop after damage in an ancident. They kept me updated, liaised with the other drivers insurance company to ensure any adjustments were approved and the work om my car is top notch. Would highly recommend and use again!

P. R.

Andrew Evans, great service he has resolved the small issues I had without any fuss. Great chap

n. T.

Absolutely thrilled with my new car. The team at Bristol we’re so nice, the service was amazing. Matthew was extremely helpful and made the process so easy for us. If you are considering getting a Mercedes I would highly recommend this team, very professional! Thanks!

H.

I managed to speak to Rachel at Sytner contact centre who was brilliant and did all she could . MB Bristol squeezed me in last minute for a replacement tyre while I waited. I was greeted warmly (my 8 month old puppy may have helped this) and dealt with efficiently. Thank you to all involved.

G. M.

I cannot fault the service you provided for me last week. The booking in process was very efficient, thank you to everyone but especially to Jake who's customer service skills were excellent. He explained everything to me in a professional manner - well done. The curtesy car you provided was excellent and I enjoyed driving it. Again thank you to everyone.

K. K.

Best Customer service ever!!! Ian Taviner was our Sales advisor and he answered all our questions and made an amazing job. Kirill was brilliant as well, he is the one who helped us with the financing.(trust me we are not easy to satisfy!) These two deserve a promotion! Well done!!!

P. B.

I have had several vehicles from this company and the service is always excellent.

I. I.

As always, the customer service was professional, and the car service was swift and efficient. The conversation about upgrading was as easy as ever, and John was very courteous, polite and professional.

T. J.

Brilliant experience from reception to departure. Very impressed Taylor was the perfect ambassador for the company

L. W.

Andrew was very helpful and responsive in our purchase. Would thoroughly recommend. Great service from start to finish and made our car purchase a brilliant and enjoyable experience! Thank you so much to the whole team.

C. B.

This is the 3rd car I have bought from Mercedes-Benz / John Leake-Parsons and on all 3 occasions the experience was fantastic. All avenues explored and helped me make my final decision to buy a GLC. Fantastic experience and a fantastic salesman with no pressure just helpful advice. Would recommend John to anyone for an unforgettable and helpful buying experience.. Keep up the good work.

J. R.

Thank you Dan for supporting us through motor mobility you kept us up to date throughout the whole process keeping in regular contact being honest and respectful remaining professional Mercedes are lucky to have you on there team

A. D.

Recently used to sell my used Mercedes Benz and went really well. Craig and the team made it really easy, no haggling, and exactly the same quality of service I'd expect when buying a car from them.

K. E.

I found the Sytner Mercedes - Benz dealership in Bristol to be excellent in all areas, from the meet and greet at the servicing dept.and contact regarding the planned servicing of our vehicle, all the way through to purchasing a second vehicle with the Sales Consultant Ian Taviner. Very professional from all employees at this dealership. Will be returning for future Servicing and probable purchasing.

A. A.

I purchased an e class coupe in Feb 2019. The sale process was simple and easy. I purchased the car on the day I saw it in person. I wasn't very happy that I had to wait there for almost 8 hours for the car to be ready to be picked up, however James Fisher the sales executive did all he could on the day to keep me informed and the communication was great while I was waiting On the day. The communication was very poor by the sales executive regarding my concerns after I had purchased the car. I had to chase him up majority of the times. I had a few issues as the the front bumper was not installed properly and few other minor things. On the day of purchase the manager incharge Tahir Basharat gave me his car to visit the local area which was very kind of him. He also gave me his personal email address and told me if I have any issues then to contact him. I must say he never replied to a single email of mine or called me back. He didn't keep his word at all. Finally to resolve all my issues Daniel Hopkins the sales manager got in touch with me and got everything sorted for me. I was given a loan car and my car was delivered back to me from Bristol to London. There were times when I was left with no communication but since Daniel reassured me that he will get everything sorted he kept his word and delivered. I'm giving 5 stars just for the excellent service Daniel provided and kept me informed as it was him which helped me to restore my trust in the mercedes brand. Thank you

l. l.

Popped into the service department without a booking. Taylor had diagnosed the issue, rectified and allowed me to continue my journey within 15 minutes. Excellent service all round and would highly recommend.

v. m.

Popped into the showroom to discuss some options. From start to finish every single staff member were very professional and friendly. A special mention to Romy Philips who provided exceptional service. Just like the brand itself classy service.

H. L.

The car we purchased is excellent and the team at MB Bristol were pleasant and professional to deal with. However having spent a large amount of money I am left frustrated that after more than 3 weeks from the purchase I have still not received mats for the car in spite of a reminder to the dealership.

W. A.

Car was Serviced, MOT'd and Valeted by my Dealer for the twelfth year. Upon collection a small blemish was noticed on the bonnet probably caused during the final polishing of the car. Mercedes-Benz of Bristol immediately under took to have the car brought back to its normal pristine standard. I will definitely continue to use the services of this excellent Mercedes Dealer.

R. M.

First experience of Mercedes Bristol as bought my car from Mercedes Tonbridge, only an MOT this time but will be going back, prompt service very informative and kept me updated throughout my visit. Loved the lounge - good coffee and a relaxed atmosphere and view of you car being completed.

A. M.

Great and quality service. Thanks Mercedes-Benz team.

A. H.

The staff are professional and courteous. It was a pleasant experience and the showroom were following all covid safety protocols. It was easy to make an appointment to view and test drive the car. Saffron was helpful and informative. She is very busy so not all queries had timely responses. I did end up buying from them knowing I will have peace of mind in terms of quality of product and service.

M. W.

I had a number of recurring problems with my hybrid C-class estate, so I was not in the best of moods when I delivered the car for service and repair. However, I was given reassuring attention by Taylor, who did all he could to guarantee that these problems would be sorted. He was helpful, courteous and efficient. I’m pleased to say that the car is now fine!

c. d.

good servicing and they handed the car over earlier then i expected but service advisor`s are not really keen to get in contact with me and inform about the process, they have told me that front windshield wipers need to be changed after they parked the car outside and during handover time. if i knew earlier i would have asked them to change it but had no time at the moment and left. Generally good service experience.

L. S.

We had a fantastic experience at Mercedes-Benz, Bristol. Our sales person Daniel Young was great, friendly, knowledgeable and listened to our needs without pushing us in a direction we weren't interested in like some other garages we had visited recently. This resulted in us feeling happy and comfortable to coincider purchasing. The price and part ex price for our car were realistic and fair so we went for it. Daniel then delivered the car to us. We absolutely love the car and will definitely head back to Daniel when we are ready to change our car next time round.

S. W.

My recent after sales experience matched the previous excellent customer care I received from the sales department. Booking my car in for a service couldn't have been simpler thanks to a very efficient booking in process where the car is dropped off in to a well marked service reception area with no need to hunt for a parking space. Just a case of handing the keys to a technician before being escorted a few paces to the service department. The service receptionist acknowledged me straight away and joined me a few minutes later to confirm the servicing requirements. The service receptionist was very professional and when I asked about a folding roof feature, the service manager was only too pleased to assist. He took time to understand my question and followed up with an e mail and phone call after contacting Mercedes as promised. Overall, I was very impressed with the dealership and especially with the service receptionist and manager who were very customer focussed.

S. W.

From booking the appointment to you receiving me at the service point very pleased with every thing

C. S.

Always get my Smart service and mot here. Easy and professional.

G. T.

Sahil was an absolute delight from the minute I walked in 😁 He really listened to my needs, wasn’t too “salesy” he knew what my quality of standard was and helped me swap my AUDI A5 over to a MERC AMG 😁🙏🏼 Sahil over all is a lovely person and would recommend you to request him ! Bravo Sahil

A. O.

What a fabulous experience. We couldn’t have found our dream car without the expertise and patience of John parsons. We had no clue what we were looking for and went over a lot of vehicles. Nothing was to much trouble and was always very quick responding to our questions. Very smooth handover to collect our new car an it’s everything John promised us it would be. One thing I will say that let the car down was they have used silver screws to put the number plates on which I noticed straight away and will now be looking to replace the number plates myself. This is no reflection on John but to Mercedes themselves.

P. J.

I recently changed my car and the service provided by this dealership is exceptional this is my 4 car from them. Jon James the salesman is very helpful and goes above and beyond to make it a hassle free transaction, definitely a 5 star service. Thank you. Paul John's.

J. H.

On a last minute punt, I contacted Mercedes of Bristol to arrange a test drive after being hugely let down by my local dealership in Plymouth. On arrival after a 2 hour drive, it was great to be helped by Jo and the other members of the team. The hand over for the test drive was seamless and Jo couldn't have been more helpful with her approach. We have decided not to get the particular car we test drove but should we be looking for another Mercedes in the future, we will bypass Plymouth all together and head straight to Bristol.

C. C. (.

Aug/2019 Been having my car serviced here from new. I’ve always found the experience to be totally professional, excellent workmanship & courteous staff throughout. They informed me that my car was due an ECU update (always a good reason to use a main dealer) & Nick from the workshop was able to answer a technical query fully. The car was finished when promised, washed & vacuumed to a very high standard.

R. H.

Very profesional dealership. Matthew my sales assistant ensured i had a step by step video taking me through all the controls of my new car. I was very impressed how easy he made it buying a new car. I would recommend Matthew and the Bristol dealership to all. Thank you.

z.

I recently purchased a Mercedes E-Class from Mercedez-Benz of Bristol and the entire process could not have been better! I was kept informed throughout by John and James who explained everything clearly and went above and beyond to make sure that this experience was perfect! Great car, great price, great customer service! Cannot recommend enough! Even with the ongoing Covid-19 pandemic, John and James assured me that everything would be smooth and without any issues. The car collection was friendly and adhered to all social distancing requirements. John welcomed me and my family at the dealership and took the time to go over all of the components in the car with me to make sure that I was absolutely satisfied with my purchase. He also called me during the drive back home and the following day just to check that everything is ok. I will certainly consider Mercedes-Benz of Bristol in the future because of these two gentlemen! 10/10 service!

K. g.

100% happy with the service provided, very welcoming and helpful ! Good Morning, just wanted to leave another review following work needed on my vehicle, I have been dealing with a guy called Andy G who works within the service dept... He has been very helpful and has kept me informed with vehicle status during the time my vehicle has been with them, he has been very clear and friendly thoughout and would 100% recommend Mercedes as they are an amazing company with an amazing team and the aftercare is the best by far!! Thanks again!!!

A. S.

Serge was extremely helpful, patient and went there extra mile to ensure I was happy with the car. My experience at Mercedes Benz of bristol was brilliant and I would recommend.

M. W.

Excellent service from start to finish. I am so pleased with my new car. The salesman Christopher Bryan listened to what I wanted and was able to find me the perfect car.

K. S.

We were looked after by Lottie at Mercedes Bristol, she was so helpful and friendly. Unlike some places we visited she wasn't at all pushy and really helped us get the car that was right for our needs. Thanks Charlotte for a brilliant service!

P. W.

I wrote the review below a few months ago following the excellent service I received from Mercedes-Benz Bristol after picking up my new car. At that time I couldn’t comment on the service from the Service Department, however, recently a warning light for the left dipped beam came on and needed looking at. When I booked my car in unfortunately there were no while you wait slots available or courtesy cars for the week I was available so I booked my car in for a whole day and arranged a lift to take me to and from the dealership. At late notice I lost my lift so when I arrived I asked Craig who looked after me from the Service Department if there was a chance to have a quick look at my car and whether it could be determined if the warning light was a quick fix, but if not I would need to re-think how I get home and back when my car was ready. While Craig was checking if my car could be looked at quicker than planned I was talking to Ben Taylor who is an absolute Star and always a pleasure to chat to. Craig returned to say my car could be looked at fairly quickly, but would be an hour before being able to run diagnostics on the car. While an hour was fine, Ben without hesitation was more than happy to offer me a set of wheels to save me having to wait at all. As it turned out I had the car Ben kindly loaned me for less than two hours and only did 8 miles in it as the Service Department managed to look at my car very quickly and fixed the issue in rapid time. The point being is the overall experience from Mercedes-Benz Bristol, the treatment I received from Craig in the Service Department and Ben in Sales, was really excellent and beyond my expectations when walked into the dealership, I truly appreciate being looked after the way I was – many thanks, exceptional service. I picked up my new Mercedes last Thursday, my second in eight months, both experiences have been superb. Right from the off through Jules to Sam Rogers I cannot speak highly enough of the service I have received. With my second purchase Sam once again was outstanding, really brilliant, however, due to his leave the arrival and handover was left in the capable hands of Ben Taylor, who I have to say has been a pleasure to deal with in Sam's absence. Ben has kept me informed of the arrival of my new car almost daily, the handover itself was excellent and he has been in touch a couple of times since to make sure all is well with the car - which it is, a truly exceptional car. While waiting for my new car to arrive I purchased a couple of accessories and indeed the service I received from Jack in the Parts Department was also extremely good. I cannot speak highly enough of Sytner Bristol so far. I've yet to use the service department, but I'm sure it will deliver the same high levels of service. Many thanks.

k. R.

Amazing dealership highly recommended. I work in London and live in Bedford and ended up buying a car from Bristol. Richard Bentham did an amazing job and delivered my new car to my door step on Friday evening at 6 pm and drove back to Bristol. These guys sure know how to look after customers and exceed expectations. Peter Hales spent over an hour looking at the best options with me and advised professionally what my best options would be. Outstanding service, customer care and attitude. Highly recommend!

A. W.

Ben, Ian and the team were great when I came to trade in my Tiguan for a Mercedes. Everything ran smoothly and the process was so easy. Love the car thanks guys 👍

J. S.

I've taken my Mercedes GLA to Sytner, Bristol for the last few years and would definitely recommend them During the current Pandemic Sytner have ensured the safety of their staff and customers has been their number one priority. I've had my car serviced and MOT'd twice by them during this period and the excellent levels of customer service and efficiency haven't been affected at all

P. H.

Great showroom experience. Daniel was polite, friendly and very knowledgeable. Covid rules were strictly followed and we felt safe at all times. My beautiful new car was delivered on time and is an absolute joy to drive.

J. P.

Excellent service. Romy was very efficient and we were impressed with her ability to answer all our questions. Although we decided to purchase the vehicle outright, James was also helpful in explaining the available ways of financing a purchase and various insurances.

L. T.

Recently collected my new Mercedes from John James and I cannot recommend him enough. Sought out the perfect car and deal for me making the experience pleasurable, hassle free and was professional from start to finish. Even with the covid restrictions John still made sure that I received the full Mercedes-Benz experience. If you are visiting MB Bristol make sure you ask for John James as you won't be disappointed.

B. T.

I have been a Lexus customer for many years now and it took a lot of persuading to consider other manufacturers; however, visiting MB Bristol and discussing the brand in detail with John James had me swayed immediately. Absolute pleasure to deal with and extremely knowledgable about the brand. For as long as John is a salesman there I wouldn't hesitate to return in the future. I really appreciate all the hard work and effort from him to get me my perfect Mercedes, thank you John!

ر. ا.

Even though the finance house was slow paying out it was still a fabulous experience I would like to thank Graham and John for there hard work

G. W.

Friendly, welcoming and informed staff - thanks Alex Smith. Long delay receiving my new A class but I appreciate this was due to world shortages. I was kept up to date with development at all times though. Thanks

S. S.

I came to get my car serviced here following a recommendation (I have had bad experiences from other dealers around the country) and the service was leagues above the rest. I as able to leave my car and take a courtesy car to visit friends locally (I'm not from Bristol). From the initial handover to the call at the end, they kept me informed of each step. When they called to say my tyres needed changing they gave me options for replacements but also gave options from other garages which was very good of them. Overall a really good level of customer service, so much so I had my other Mercedes serviced by them and they kept up the great level of service again.

D. C.

Contacted this dealership for a GLA test drive and was impressed throughout the process. Unlike other car dealers in the area, they allowed me to try the car for a sensible amount of time. Salesman Dan Young was friendly and professional throughout and I would have no issue with buying a car from this Mercedes dealer.

H. G.

Buying a used vehicle is never easy, but buying from a main dealer certainly give you piece of mind! I travelled up to Bristol with my wife to pick up her almost new Black GLC43 - Speaking with the sales executives for almost 2 weeks over the phone, we secured the deal and decided to take a trip from London and collect. Unfortunately to everyone’s surprise there was a slight scratch which was not spotted prior to our arrival. Chris Rittey had the vehicle inspected straight away by the valet team who attempted to polish It out, but no joy. Connor Gwilliam then took over the situation and would not let us take the car until it was completely satisfactory to Mercedes Benz and us as the customer. We cannot thank Chris & Connor enough for their outstanding customer service to getting this resolved and look forward to doing more business with you in the future. Mr Gharial.

A. S.

I've had my Mercedes serviced at Mercedes-Benz of Bristol for the last 4 years and I'm continually impressed by their service ethic and over-delivery. Feel well looked-after. Thank you!

P. D.

I had excellent service when buying my new car. Natasha and her colleagues were very professional, polite and accommodating. All details of the sale were explained clearly and I felt valued as a customer. I would certainly recommend this dealer.

T. H.

After nearly 12 years of owning various C and E classes part ex`d my C43 for a E450 and given the difficulties of changing vehicles during the pandemic the process was well managed and we knew where we were at any time. It`s always a pleasure to spend some time there either looking, buying or waiting for a service job and without exception all the guys and girls are pleasant, helpful and knowledgeable. Lets hope the all the staff can return in as short a time as possible. My sales contact this time was Ian Taviner who looked after us from the start of the process to the end and we have a car to be proud of. From previous experience we know the car is going to be looked after by people that care and we cannot rate the dealership high enough.

p. s.

Recently my car from John James who was an absolute delight, guided me through the whole process and very transparent alongside just being a good salesman. Will be back again in a couple of years to get a new one😌 xxx

A. j.

Excellent care and profational service from JLP

M. O.

The plan was to go to IKEA that day, but we came here to "browse" the cars and got a deal we couldn't ignore! Very professional and lovely staff - Daniel Young, I'm pleased with my purchase.

B. B.

Despite the fact that there is another Mercedes Benz dealership much closer to where I live, this one is the one that I always use. Their customer service is exceptional! Always going the extra mile and all the little details are taken care of. You can see that everyone is happy to help you, friendly and professional. I will definitely keep using this dealership and my next car will be purchased from them for sure. Highly recommended.

I. O.

Very slick. In a welcome contrast my previous visit, I cannot fault the service and attention received. All my questions and concerns were addressed and the car was returned in immaculate condition. If only there was somewhere a little warmer to wait in winter months of Covid!

A. C.

I'll be honest in that I don't normally leave reviews but actually the way all of the people at Mercedes, Bristol helped my buy my latest car, warranted a mention. Couldn't fault any of the service received from any members of the dealership and would happily recommend to friends. The car sold itself but the people at Mercedes Bristol certainly made the process simple and efficient - and when you travel over 200 miles to buy a car that makes a difference!

A. P.

A few little snags 2 sort but overall being looked after well. I am confident these will be resolved in the coming month. (This my choice) Enjoying the Mercedes experience long may it continue.

E. W.

Was told about Mercedes of Bristol by a friend and thought, why not? lets see what it is like. Having had several poor experiences with other brands and dealerships i was hesitant. How wrong i was to be. 100% the easiest and most hassle free purchase of a car i have ever had. Start to Finish Natasha looked after me, dealing with the questions i threw at her with ease and nothing was too much trouble.very professional which adds to the reassurance. Very quick response and always keeping me up to date with timescales. In the future do i need to go anywhere else for a car? i don't think so! the most professional outfit i have had the experience of dealing with. So thank you very much. Only place i will recommend for friends and family now without doubt.

K. S.

Excellent service all round, extremely happy with the care and attention I received when deciding on my new car, all questions answered thoroughly and couldn’t fault the experience

S. B.

I visited Mercedes benz of Cribbs causeway Bristol back last year to look at ordering my brand new C-Class cabriolet ready for this years new registration plate. I dealt with a guy called Daniel Young I have to say he was very thorough in all avenues with regards to describing all areas of my vehicle. I wanted to make quite a few changes to the vehicle and Daniel made this happen for me, so when I came to collecting my car it was an absolute amazing surprise to find that all the changes made were perfect which made my vehicle Unique and even more special, so I'd like to say a massive thank you again to Daniel for all his help in every way possible has I'm quite particular in what I wanted. I without a doubt will return back to Daniel at Mercedes in the future. Thanks Shelley Fitzgerald

C. H.

I have required work on my Mercedes twice in the last few weeks and have been frustrated and very annoyed on both occasion. My case does not concern the people at Cribbs (Craig, Sophie, Taylor and Ben (?)) who were excellent but your booking system and the disconnect between Swindon (useless) and the showroom. On both occasions, the 'on line' booking system/Swindon let me down badly. Whatever the merits of that system, they are hugely outweighed by the inefficiency and incompetence it creates. I will not go into detail now but happy if you wish me to later. Cliff Hilliker

S. F.

John James handled the 'Surprise' of this purchase with extreme professionalism & creativity. John went above and beyond to ensure this purchase was effortless and a positive experience. Through this initial experience, we then went back to John to purchase a second vehicle within the same week!! This is a renewed experience form Mercedes from a previous poor service. Would highly recommend John.

J. T.

Very prompt efficient customer service when organising my two year service. Unfortunately, upon returning home from the service, I discovered I had lost some functionality in my car’s MBUX system and therefore needed to book the car in for a second time, for which I will incur taxi costs for trips there and back.

m. w.

After using Mercedes Benz of Bristol for many years it's time to thank them for all their hard work. I have bought several cars from here and always had the workshop service my vehicles. The service is always second to none and level of work carried out better than the competition. During my recent visit I was looked after by Lizzy and Sadie whose customer service was excellent! The 'Drive In' team were brilliant as always and attentive to my every need (turning up with young children and car seats). Don't hesitate to use Mercedes Benz of Bristol, they're superb.

M. C.

I bought a Mercedes A class, the car is 5 star brilliant. I had to negotiate for some time with the sales staff in order to get the best deal I could, which was a bit of a ball ache but worth it in the end! My sales team member was Kim who was bloody brilliant! If she didn't know something she would go away and find out! She was kind and attentative. She is a good customer servant.

D. J.

After a truly dreadful experience in Mercedes-Benz Cardiff I came to MB-Bristol a little anxious of what lay in store. However I need not have worried. The whole experience was outstanding from start to finish. Joe personally took the time to explain everything thoroughly. We started with how the various different purchase options worked allowing me to make the right decision to suit my needs. Joe then searched for several different vehicles with different specifications to make sure I had exactly what I wanted and within my budget. I really got the impression that Joe loves cars and the Mercedes brand. This passion clearly showed when he found the car I eventually purchased. He seemed genuinely excited when it came in on budget. Once the deal was done Joe passed me over to Adam who talked me through the purchase in more detail. Adam was very quick to reply to my barrage of emails asking many questions about the car and insurance details etc. On the day of pick up everybody in MB-Bristol were polite and courteous, a million miles away from my experience in MB-Cardiff. Adam took the time to talk me through the paper work one more time and then walked me through the features on the car from start to finish. He made sure I didn't leave without being shown everything. All in all I cannot fault the service Mercedes-Benz of Bristol provided. Big thanks to Joe and Adam for walking me through the purchase from start to finish. I will certainly be returning to MB of Bristol for my next Mercedes.

J. T.

I'm quite late in writing a review about the service provided by this excellent dealership. The service I received was great. The first time I've written such a review but I had such a great experience I thought the team deserved some appreciation! Kate Lewis couldn't have been more helpful. I highly recommend this dealership. Thanks for everything.

A. B.

I am impressed by all staff interactions since purchasing my B Class last year. If I have a criticism it is on two counts:- 1. Cost of servicing is astronomical compared to non franchised garages and this variance just cannot be justified. 2. Having paid the extortionate labour costs I was disappointed that the car wasn’t valeted, which has been my experience with all other premium brands. Nonetheless, the B Class is a world class experience and equal to or better then most of the other premium brand cars I’ve driven over the years.

R. D.

First time I’ve purchased a car ‘online’ & without being able to check over it first (due to regional COVID restrictions). I decided to put my full trust in the word ‘approved’ & have not been disappointed. My ‘stunning’ A200 AMG Saloon arrived at my home address as if it had come straight from the factory -let lone a showroom, it was that immaculate! Also very pleased with the guys at Sytner - Bristol (Jon James, Andre etc) for making the purchase process a breeze. Excellent customer service!

L. A.

Bought my first Mercedes and was lucky enough to get Richard Bentham as my sales exec. He was very informative, completly relaxed and answered all our queries and dealt with our curve balls with friendliness and professionalism. He is sorting a minor issue for me too. Super happy. Thank you. Xxx

R. A.

Based on the experience we had a good one in general. They had the car for 3 days (which I knew in advance) and as well as the 1st first service and a new grill being fitted, they agreed to replace a couple of other items on warranty (Brill!) We asked well in advance for a loan car and was impressed to get the requested GLC300 (Brill!) which we liked a lot, far far better than the 220 loan we had before. In terms of value though I think £300+ is expensive for an oil and filter change, and didnt get the valet that I was told we get at each Mercedes service :-( which helps justify the cost. I paid £500 for the new grille and had to realign the bumper to factory fit gaps myself as it was way out when I received it back, so that was annoying... but the staff are pleasant and am pleased overall. I love my AMG and wouldnt change it for the world...

N. T.

Honest, open and not pushy. Explained everything about the car in plain english. I was heartened by the warning of a hidden increase in road fund licence on the vehicle i was interested in, which was given early on and unprompted. Managed covid restrictions extremly well and had adapted their methods of work so there was no reduced service of care to the customer or potential customer.

F. M. U.

In the last 10 years, I have purchased two Mercedes Benz cars from Mercedes-Benz of Bristol and have enjoyed the out of this World Services. Their Staff are professional and know their business well. This gives one peace of mind knowing your getting value for your money. The atmosphere is welcoming and staff treat you with all respect. They are courteous and very helpful. One always looks forward coming back to them. Bravo and Keep up this high stardard. 👍👏👏

S. M.

I must say the customer service l received was great and Tyler was outstanding with his communication skills and kept me up to date with the servicing of my car. I would definitely recommend. Saeed Mohamed

C. O.

Everyone has a dream, a purpose. My purpose on that day was to go and purchase a Mercedes GLE which I saw and liked on your website. I entered the showroom and a lovely lady Kimberley Blake approached me with a wonderful smile giving me that confidence I needed. She explained all the details of purchasing the SUV I liked, being patient, understanding and supportive. I have been introduced to Simon King who helped me with the finance giving me the best advice and support. I felt like a queen. Everything was done in a very professional manner providing not only knowledge but also that connection with the customer needs. That was the most wonderful experience I've had and I am proud of meeting these two persons who helped me to make my dream come true. Well done Mercedes! Well done Kimberley and Simon!

N. f.

Great experience, the advisor was really helpful in arranging my service and even got a car wash as part of the service. No complaints at the moment.

T. C.

Excellent service! Buying a new car could not be easier with Mercedes Benz of Bristol. Superb service, quick and efficient. Made the whole process a joy. From test driving vehicles to the trade in, management of obtaining a vehicle and handover it was excellent. If you need good sales service speak to Romy.

A. W.

I recently purchased a car from the sales executive Romy Phillips. From the start, I found her very approachable, efficient and accommodating. There was never any pressure on me to buy, it was instead more that she wanted to satisfy my needs and was genuinely interested in me getting the car that I wanted. The ones I was shown first were not suitable but the same day, she rang to tell me she found exactly what I needed. She delivered it the next day so I could look at it and it was a done deal. There have been many follow up situations regarding ongoing questions with my new car and I've always found her obliging, charming and genuinely happy to answer my questions showing no impatience with my continuous requests. I feel very lucky to have such a sales executive.

Y. G.

With all of the delays with new car purchases, I welcomed the regular updates from Daniel on the status. The personsl video messages were a nice touch.

C. H.

Great Service. (Cribbs Causeway) Molly was extremely helpful and made the process of buying a new vehicle very enjoyable.

M. H.

Great customer service. Limited only by the fact covid stops us from having a proper long hand over when picking up a vehicle. But a good video sent to email to cover basics.

D. V.

Great service and customer care. My husband and I bought a used Mercedes two weeks ago and it was made so much easier by the two staff that we were dealing with . Simon Thomas and Simon King .They did all they possibly could for us . Thank you , we love the car and it is getting a lot of attention. This is the second time we have used this excellent franchise and we certainly would again. Many thanks , Wayne and Dawn .

A. E.

Great service. Matthew was brilliant. Arranged an SLC test drive for us at really short notice whilst was also fully ensuring Covid protection. Very professional. In the end he didn't find me the right car to buy - didn't have the special edition that I was seeking - but despite that he was willing to help me understand the one that I bought elsewhere. We'll be bringing both our MBs back to Sytner Bristol, I have no doubt. And when we're ready to replace the other one, I'll know which salesman to ask for.

L. B.

Our personal experience was top notch. Great service from booking the test drive to arranging all the documents and finally getting the car. Definitely the best dealership in our experience and we've been to 5 other locations/brands apart from MB Bristol in the last 3 weeks. Still excited about our C-class estate as if we only received it today, smooth ride and dream to drive - loving it. We dealt with Roy Humphry, who has been for us whenever we had any questions, very very attentive and we can't recommend enough this guy. Best prices, great customer service and after sales service, would return again. Let's hope that annual servicing/mot is as good as well

D. A.

Nothing exciting on the forecourt today. Previously owned a new mercedes and after sales very poor.

D. K.

Customer service not consistent. Had to wait at least 30-45 min to pick up car. Much better service, dealt with a young lady called Stephanie who was excellent. Wouldn't give them 5 stars just yet but Stephanie definitely increases their rating to 4 from 3.

A. L.

Had an issue with vacuum pipe rubbing. Since my review they have offered to pay 75% of cost as good will which is great. Dealt with Greg on the customer support team and he was very helpful and quick to respond to this matter. My faith has been restored 😬

N. M.

Serge was very helpful through the entire process of buying my car, and selling the old one. I could not have been in safer hands!

C. R.

Always very professional, the communication has always been excellent, the staff are very polite, helpful, the staff come across as very experienced with the Mercedes disciplines and I am always made very welcome at the showrooms.

M. B.

As expected amazing service very friendly customer service and they always keep me updated on the status of my car will always keep coming back thank you for a amazing level of care for my pride and joy.

J. W.

Service staff excellent, can't fault them, speed, information, service level all are great

N. B.

Excellent service from Taylor very good customer service went out of his way to make my visit less stressful 😀

B. F.

Fantastic Service from Romy Phillips @ The Mercedes Benz of Bristol branch, Really professional from start to finish, Outstanding Customer service. Romy was just an all round pleasure to deal with, very knowledgeable and accommodating. Would 100% deal with both Romy & Mercedes Benz Bristol again.

c. m.

Despite the restrictions John made sure i had all the info i needed and the car was ready and spotless. He followed up the next day to make sure everything was OK and is always available for questions. Very good customer service!

B. C.

We picked up our approved used V Class from Mercedes-Benz of Bristol on the weekend and would like to say how great the experience was. Richard dealt with us very well and sat through two demonstrations in the car with screaming babies (twins!) without complaint. We're so happy with the car which will make a real difference to us - thank you!

T. M.

The Synter shop in Patchway Bristol offered lots of choices. The salesman was professional, genuine and patient with good attitude to customer.

F. L.

I had a wonderful experience buying my Mercedes car . Specially with Romy philips, she was very professional ,decent and helpful. She was really a good guide for my choice.

C. B.

MB Bristol look after both my cars due the the excellence of the service department and after sales team. They are AMG specialists and very knowledgeable, especially Greg Maddox. I actually have to drive past a MB Garage in order to get to MB Bristol (2 hour round trip) but i believe the service and care is worth the extra travel time. The only complaints i have that are very small are; Sometimes the initial greeting/welcome to the centre can be underwhelming, and the quality of snacks and beverages on offer could be improved. But pleasantries aside the work is very good and i will continue to use their services.

J. B.

I approached Mercedes Benz Bristol during the COVID-19 pandemic as I needed to arrange a replacement vehicle due to my other vehicle being handed back on lease. This is the first time I have ever dealt with a Mercedes dealership and I was genuinely impressed. Given the circumstances and the low staff levels they still managed to be communicative and helpful remotely. They quickly responded to my enquiry and did a personal video of the vehicle and answered any questions I had. I was happy with the vehicle so placed a deposit and had the intention of viewing after lock down eased. It became apparent this would not have been anytime soon and I needed my vehicle. I placed my trust in Mercedes bristol and agreed to buy the car without viewing if they could deliver to my home (otherside of the country). They agreed and did not disappoint, unlike other garages/brands their attention to detail and transparency was great. They gave a further detailed video showing everything the car came with and how to operate. The car for its year and mileage was generally immaculate aside from normal wear and tear. There were a couple of issues that I discovered and pointed out after delivery and the dealer was quick to resolve with me. Overall I would thoroughly recommend Mercedes Benz Bristol, particularly the used car sales and would like to give a massive thank you to Dan H. This is my first time buying a Mercedes and it certainly now won't be the last.

N. D.

You get what you pay for. Twice now I have had my Mercedes serviced by Sytner. Significantly better service than from a number of competitors. Further, tyre prices are highly competitive. Thanks very much

B. P.

Well looked after. Really interesting video sent to me of the underside of the car. Pointing out tyres brakes etc excellent. Work completed on time.thank you

T. B.

Brilliant service. Most of the jobs needed on my car were free of charge. They're a bit slow offering coffee while yer waiting - in the Coffee Lounge!

T. W.

Very welcoming, very helpful, great to deal with. Thank you Daniel Young for all your assistance in our buying another Mercedes car

A. B.

Excellent experience with Mercedes-Benz of Bristol. Bought an A-Class and from the moment I entered the building I was treated like a highly valued customer. Joe and Harvey in particular looked after me very well, offering excellent support throughout the whole purchase process. Would highly recommend!

M. H.

I have just collected my E63S Edition 1 and have been delighted with the service from start to finish. Simon has been excellent. Not only has he answered a thousand questions but he also arranged for my car to be wrapped and the tracker fitted all before I arrived for the grand unveiling. If you are looking for a new car I can not recommend them highly enough

A. P.

Very pleasant and welcoming staff. Nice clean and comfortable waiting areas. However, very slow service (MOT and Service >3 hours waiting despite being booked in)

D. H.

Modern friendly MB dealer, easy to get to and very professional. Very good service in these difficult times, will be back to 5 stars when car wash is restored at least for the exterior of the car.

V. L.

I was approached by Mercedes after my car went in for an MOT/Service, it was also due for a change which I hadn't given much thought about. I was called by James initially to start discussion and guided him about what I was thinking. Over the next few days Luke worked hard to find me what I was lucking for and guided me throughout my budget so I could be realistic about what I could afford. I drove away from Mercedes with a new A class, it is stunning and feels like luxury, Luke and Tahir pulled it together quickly, questions were never a problem, I was well guided and not at all under any pressure. I have always being impressed with the sales and service team at Mercedes and I would highly recommend the team at Cribbs Causeway. Due to covid this has all being done remotely apart from picking the car up! Well done Luke, Tahir and James I will highly recommend!

m. l.

Visited Mercedes today as my partner was looking.. After reading through the comments our expectations were low!.. I always review honestly and we could not fault this dealership. We were very short of time and the sales executive was very polite and attentive doing as much as he could with the time we had he offered another appointment when we had more time. the blonde receptionist was extremely pleasant and bubbly offered Tea/Coffee.

S. A.

I'd like to thank Dee and Tahir for helping me buying my new car they made the entire process incredibly simple and gave me a great price. They are very knowledgeable when it comes to the cars and really professional thanks guys really happy, I'm delighted with my new car. Mercedes-Benz of Bristol offer a very professional service and a high standard of customer care. Mo...

K. P.

I purchased a new CLA. Andrew Evans was very informative and helpful. Overall, a very positive experience.

L. M.

Friendly but not pushy. Paul took the time to understand what I wanted from my car. Gave good value on my part exchange. My 4th car from Bristol Mercedes which kind of speaks for itself. I have always had superb service and I would't hesitate in recommending them.

C. H.

Throughout the purchasing period for the car, the service and attention from your representatives, Mr. Ian Taviner and Mr. S King has been highly efficient, helpful and pleasant which was very much welcomed by myself.

B. B.

Bought my car from here brand new. I find them to be courteous and helpful. I'm wondering if the management has changed since these negative reviews? I bought my car from here in 2013. Been back here for all the services - have even had additional extras thrown in for free. Whenever I have had queries they have always been dealt with swiftly. My back windscreen was vandalised and they sent a pick up truck out in the middle of the night to get it and store it for me as I only had my driveway and the rain was coming in. No charge!! I always get a fabulous courtesy car when mine is there for a service and mine always comes back spotless. I cant fault them at all tbh.

E. K.

Felt like there was too much emphasis/ focus on promoting the finance deals when I had made it quite clear that I was paying cash. Small items missing from the car between test drive and collection. These were supplied from the dealership but a bit disappointed that they were nowhere to be found on collection day and no one had any idea where they were.

D. C.

The process in the sales department was great. Matthew is a very likable guy and not your typical car salesman. Loving our new A250e. Thank you Matthew

R. J.

Excellent customer service from the parts department in Mercedes Bristol - really helpful over the phone answering all of my questions, quick to respond to enquiries and parts delivered quickly. Cardiff is my closest branch but their customer service is awful. Will always go to Bristol! Thanks

A. M.

Excellent service; compliments to salesman and sales manager.

V. L.

Superior customer service! Recently dropped my Mercedes GLA into Mercedes-Benz of Bristol for its first service. Immediately directed to the main showroom to go through the details and was asked what my plans were for while the car was being serviced. Offered a courtesy lift over to the Mall at Cribbs Causeway, provided with a hot meal and drinks voucher for John Lewis and when the car was ready I was collected from the original drop off point and taken back to the dealership. Regular progress updates throughout so I knew exactly how long I had to enjoy some retail therapy and a bite to eat. Cannot fault the customer service on the after sales side here.

R. W.

From the moment we arrived to view cars on the forecourt we knew that we would be leaving with a big smile and of course with a new Mercedes. The staff are all very professional and helpful without being too pushy. Ammo was simply brilliant in the way that he did not waste a second getting our attention and making us feel special. His advice was unbiased as he led us through the choices of cars available, and directed us professionally to making the right choice. We got a brilliant deal on our new Mercedes, shaving around 30% off the original otr price. We've dealt with them over the phone twice in the last week or so and have been very satisfied with their after sales service. We would definitely consider buying our next car through Sytner and would recommend them to friends and family. Thank you for a really special customer experience; we're giving you 5 stars because your customer service is second to none.

C. P.

Considering the circumstances with COVID 19 my purchase of a Mercedes was painless and efficient. Jon James in the Bristol Branch was very helpful. Ideally I would have wanted a test drive but due to the restrictions this was not possible, but Jon explained all the functions of the car to me very clearly. I am very pleased with the car and would definitely recommend Bristol Branch and Jon himself.

M. R.

Really enjoyed purchasing a car from Mercedes in Cribbs Causeway. Love the car and certainly made the right decision to get a GLE. The Mercedes projection out of the wing mirrors is worth the price alone. Good service from Jon James who dealt with the process well and efficiently.

S. T.

Couldn't be happier! Excellent customer service from David Bowden, he couldn't of helped us anymore than he has, any questions we've had he was there at the end of the phone waiting to answer them! We had to wait for our new car to be delivered which meant I would of been without a car, so David sorted me a loan car (very nice too) until mine arrived! Lovely place, everyone was polite and helpful! Thank you Mercedes-Benz Bristol!

J. G.

My C63 has been in for servicing and an engine fault. Each time I've been given a courtesy car, even at short notice. Greg and his technicians really know the C63 well and no doubt other Mercedes. I trust them implicitly with my car and highly recommend this dealer. Customer service has been great leaving me no doubt that my next car will be another Mercedes AMG.

L. M.

A huge thank you to Andre Mankowski and Daniel Young for all their help in sourcing my new car at such short notice. Its always a pleasure dealing with Sytner, Andre and Daniel

L. C.

To date I've had great service from the dealership whether it's dealing with the receptionists both in the sales and service department to the sales on the floor or the service professionals. When I've had to take my car in I always get it back sooner than expected. I find the service to be friendly, professional and efficient. No complaints from me here!

K. D.

From entering the showroom we were made to feel welcome and treated like important visitors. Amo, the salesman, took time to help us decide on a suitable car and arranged for us to test drive a demonstrator. He located a vehicle which he thought we would like, explained clearly the finance options and arranged a test drive. When we collected the car, he took time to explain the controls - especially the new display in the CLA. The purchase was the second for us from MB Bristol and we have been very happy with our experience.

H. M.

With the Covid19 restrictions in place the quality of the experience was as good as it could be, for this frontline NHS staff member. Whilst sitting on the wall outside of the showroom the staff provided me with coffee and juice, kept me apprised of progress and made the experience less difficult and stressful than it could have been. However, my original booking in at Peasedown was a farce. I turned up for the service, and it was closed down. If it had not been for the man who washes the cars I would not have been able to access the appointment in Bristol. I was told I had been sent a letter. I never received it. However, the service I eventually received was good, thank you.

R. S.

This time I was served by amazing staff, kind and professional. They handed over our car cleaned and good as new. Great service!

D. w.

Collected my new 67 plate on the 1st September and I must stress the service was excellent. Car was in the showroom covered up, I must say this was a lovely touch! This is my 3rd Mercedes from Bristol and the service has always been excellent. Thank you for another great buying experience!!!!

K. O. S.

I'd like to thank Zac and James for helping me buy my new C-Class, they made the entire thing incredibly simple and gave me a great price. I'm delighted with my new car. Mercedes-Benz of Bristol offer a very professional service and a high standard of customer care.

C. P.

Thank you so much Ian and James for great service at Bristol! This was my first car purchase experience for 9 years...it was just right and so delighted with my GLE. So refreshing not to have a pushy sales pitch with Gap insurance and Star guard dominating the proceedings. So I bought both! My previous experience elsewhere (not Bristol )was that the car was almost secondary to these add on products! Big switch off for me. Ian has shown excellent care and attention to my needs and made the whole purchase very pleasant and positive. Also the gentleman in Parts and Accessories gave great personal service by bringing out parts and making it all so easy! Thank you Bristol team including the workshop guys who prepared the car! Colin Pattinson.

M. 4.

Buying a new car could not be easier with Mercedes Benz of Bristol. Superb service, quick and efficient. Made the whole process a joy. From test driving vehicles to the trade in, management of obtaining a vehicle and handover it was excellent. I would never buy a Merc anywhere else. If you need good sales service speak to Ben.

A. H.

I Bought a used Mercedes from Bristol a few weeks ago. On the test drive the salesman stated that the car had not been prepared for sale so I was seeing it "before prep". I commented that the interior was a bit untidy and was assured that this would be cleaned before pickup. I decided to purchase the vehicle. On pickup it was plainly obvious that not much attention to detail had been spared over the cleaning of the interior, there was still marks and stains present from the test drive. I did complain at the time and an apology was offered , along with an offer of a full valet at my convenience. Its just a real shame that this was not picked up before the car was collected by me and has left me with the impression that if you are a cash buyer then you really are not important as a customer.

R. S.

Organised and efficient, friendly too. Loan car belonged to one of thier employees so may not have been subjected to the thoroughness of cleaning that I have seen in some place but the overall experience was very good.

N. J.

Hi, Just to say a big thank you to Mercedes-Benz of Bristol regarding my recent purchase of a brand new Mercedes AMG 43GLE 4Matic car. My wife and I would like to give particular praise to our sales representative Marc Cliff who was excellent from start to finish providing friendly, knowledgeable and helpful service throughout. Marc gave us regular updates on the progress of our order and reacted swiftly to any queries we had regarding the purchase as well as conducting a very smooth handover transaction when we traded in our existing vehicle and picked up our new one. I can honestly say that this was undoubtedly the best car buying experience I have ever received and will definitely be using this dealership again for any future purchases. Best Regards, Neil

j. f.

Thanks Craig for a smooth easy transaction! :-)

S. F.

Purchased a Used GLC premium plus . Fantastic help and guidance from John Leake Parsons Who found exactly the vehicle I wanted .Minor defects sorted and plate transfer completed ready for me to collect on the 30th . Time spent with me invaluable as the spec is near endless. I had need to call service today and Sarah there was excellent. They have my vote. I have worked in the trade/ insurance industry and dealt with many dealerships , by far the most friendly welcome received.

S. M.

I purchased my cla220 shooting brake just a few days ago and what a lovely experience. I had seen the car on the website and phoned to enquire about it and was put through to Tahir. He said the car had just come in and was waiting to be cleaned and prepped but was welcome to come and take a look so booked an appointment and within a cople of hours I was there to take a look and test drive. Tahir was very polite and informative and I didn't get the impression he wasn't taking me seriously like salesman at other deals have (I'm probably not your average Mercedes buyer/owner). I called the next day to say I would like to buy the car, paid my deposit and Tahir told me the car would be serviced and prepped within 3 days so excitedly went on the Saturday morning to get my new car. Again Tahir was informative and polite and made the whole experience one I won't forget. Any communication was easy and whoever I spoke to on the several phone calls I had was polite and efficient. Me and my partner are considering getting a second Mercedes early next year and this be be the first place I look. Top marks!!

t. m.

I purchased a used c63 from them a few weeks ago, which I now my second car that I have bought from this dealership and both times the whole process was very straight forward and stress free. Before buying the car I did the usually walk around and point out any defects that I wasn't too help with and asked for those bits to be sorted out before collection. Which of course they did. A couple days after collection I noticed a bit of paint chipped off the door handle and a piece a few inches below on the door which I had missed (being a white car it was quite hard to spot initially) but now I'd seen it, it just stood out So much everytime I went to open the door. So I rang them up and they said bring it back an we'll get it sorted for you. Once they could secure a courtesy car for me( it was a very nice one too I might add) the whole process was done in just 2 days and the car looked perfect. I could not be happier with the service I was given and I would definitely recommend them to anyone that is looking to buy a Mercedes.

P. B.

I recently purchased a car from Mercedes-Benz Bristol. Ben Taylor was the sales exec that managed the process and he was very helpful and efficient throughout. A very smooth experience from start to finish, all staff were as polite on collection day as they were when we were only prospecting, so a real genuine feel from the team at Mercedes-Benz Bristol and I would highly recommend to family and friends. Thanks Ben and look forward to seeing you again.

C. Q.

I've used Mercedes-Benz Bristol countless times from servicing, to repairs and ordering parts for my C63. They've always been extremely helpful and professional especially Greg from servicing and Rob from parts department. Would highly recommend this dealership and I will be continuing to use them in the future.

K. H.

95% better than the service I had from Jaguar, but they tend not to reply to your emails. Would also be better to have a email system that informs you when the person you mailed is not available.

N. B.

We had a good experience at Mercedes-Benz of Bristol. The sales executive that we dealt with, Ben Taylor, went above and beyond to find the right vehicle for us. He even came in to work on his day off as he wanted to do the hand-over of my wife's car personally, rather than leaving it to a colleague. I would definitely recommend based upon our experience so far.

L. O.

Very friendly and helpful, knowledgeable and supportive. Molly and Andrew both listened to what I wanted and needed. You can't fault good listeners !!

R. B.

Marc Cliff was extremely helpful, we felt completely at ease with him and he explained everything in great detail. We are very happy with the service we received at Mercedes and we are very happy with our new car.

L. B. B.

I have been buying and selling cars for many years and this was one of the best experiences I've had. Friendly service from all the staff and Harvey, in particular, was first class. I will certainly be back.

S. L.

Purchased my new car from Cribbs on Friday, excellent dealership and fantastic customer service. All staff were so helpful and friendly, Marc was a great help and pulled out all the stops to allow me to drive my new car away the same day. I would highly recommend Mercedes Benz at Cribbs Causeway.

P. M.

I can only speak for myself and I am sure those who have experienced bad service are correct in what they have written. I, however, have been going there for four years now and the service has been great. I always need a courtesy car and get one. If I have needed a lift they have provided it and any problems with car have been fixed; it even gets washed. So far, excellent service from them; just don't ask me about the Swindon equivalent as you can't give a minus star rating.

D. S.

Following an initial poor visit (see below) and Management then getting involved the experience after that was what I would expect for any customer at any time. Hence the 4 star overall rating. Thanks to Amanda, Joe and Mark, my follow up experience was a 5 star rating, allowing me to assess the car fully and make a very informed decision to meet my specific requirements. Based on this, the dealership is worth exploring and the brand worthy of being held in high esteem. Initial rating one star as minimum could give Having been in on the Monday to book a test drive for the Wednesday, after previous visits to identify model / type for potential purchase. Agreed a manual / petrol version. Arrived for my appointment 15 minutes early. Got to the appointment time , when informed sales staff out with another client. After another 10 minutes an alternative sales staff was presented and went through all previously discussed details. Then went off to get car for test drive. In meanwhile original staff returned and informed me car / everything was organised and left. 5 minutes later new staff came to tell me that there was only one car on site which was a automatic / diesel!!! Said drive would be similar or I could rearrange to come back again! Having now spent nearly an hour to be told this is unprofessional at the very least. Surely there is a booking system. Very shoddy and obviously not important enough for them as not spending £50k+. Never experienced this in 30+ years of buying cars. Take my custom elsewhere to a dealership that cares.

I. R.

I'm a trade plate driver after being told car was at wrong place the service from Gerry at the prep centre and then the amazing service from Hayley at the dealership was lovely and makes a fantastic change as made my day so much easier thx to you all

T. G.

I was in the market for a new car and having driven Mercedes for 7 years, had already decided on an upgrade. What I hadn't decided was how to go about getting one. After visiting MB in Cardiff with my partner and seeing a model that we liked, but finding the service apathetic at best, we popped into MB Bristol to see whether they had a similar model available. After 10 minutes or so of wandering around, Paul Duffy approached us with his friendly smile and asked if we needed help, or did we just want to have a look around. We told him what we might be looking for and with the right balance of proactiveness and laid back-ness, Paul led us through the process of sourcing the exact model we wanted and allowing us to test drive it, valuing my current Mercedes and investigating a finance deal that suited my needs and circumstances (meanwhile, the lovely receptionists kept us comfortable with coffee, biscuits and water!) At no point did I feel sold to or pressurised to buy a car and in fact, the entire process moved at my pace. Paul let the car sell itself and patiently answered all my questions, allowed us time to sit and talk amongst ourselves privately and yet when I was ready to buy, was on hand to complete the process efficiently. Four days later, I drove it away and I couldn't be happier. Buying a new car from Mercedes in Bristol was an extremely positive experience and one I'd recommend, not least because of the exceptional approach of Paul Duffy, who clearly understands people and how to adapt his approach to suit. I have already decided that my next car will be a Mercedes. What's different this time is that I know exactly how I will go about getting one - I will return to MB Bristol. I just hope they've managed to keep hold of Paul!

R. H.

Great service as always from MB. Bought an A class this month and would like to say thank you to Jon James for making it an easy and enjoyable experience. Courteous and highly professional service throughout.

R. J.

Big fleet of cars. Coffee and beverages. Nice service. 😁 I would like to add that I have ordered new Mercedes GLS 400D Even though I have to wait for new car to arrive quite a long time I am satisfied because Mercedes provided me with the courtesy car for this time. This is 3rd Mercedes I have bought. 😁

K. T.

Helpful staff and the sales person searched for the car I described and found the one I wanted and as a nervous driver and really don't like driving the area around garage the sales person took me to a quiet road for me to test drive and baught me back to garage and helped me threw the sales process and made a follow up call to check everything going ok great service

L.

When I was shopping around different places for a new car I was recommended to see Natasha and I can see why. She was so helpful, made quotes so simple to understand and was really great and knowledgeable on the test drive. Highly recommended and will definitely go back.

P. J.

Excellent service from Romy who really worked with me to help me find the right car and deal for me. She was not pushy, but listened to what I was looking for and helped me to get the car I was looking for.

K. B.

my experience at Mercedes Benz of Bristol was EXCELLENT , I told the sales executive CONNER DAVIS what i wanted and he had excellent knowledge of the car and told me everything i wanted to know , i placed the order for a GLB and he kept me informed through out the whole process till delivery, On delivery he showed me everything about the car and what does what , never had such an easy time in buying a car , I recommend MERCEDES BENZ of BRISTOL to every one

K. R.

Purchased Mercedes SLC from Mercedes Benz Patchway, the service I got from Daniel was second to none, brilliant service throughout from viewing the car and picking the car up. Daniel was very helpful talking me through the process. Would recommend this garage and Daniel. If I could put 6 stars I would.

S. T.

Excellent experience not only with sales but after care too. A small issue with the car I purchased was to be resolved free of charge and following a road accident the service I received from body shop was more than I could have hoped for and really helped with the stress of the situation. I strongly advise anyone in the market for their next car to deal with this garage.

A. O.

Just a note to thank all the staff at MB Cribbs Causeway for a helpful, polite and great service today. Michelle was very helpful to accommodate a service appointment at short notice, staff were attentive on arrival, service department were thorough to explain what work was being carried out, notification on findings from Paul the Engineer was prompt, as well as to notify me my car was ready for collection once works had completed, and a nice clean car- inside and out. On collection a pleasant and speedy transaction.

G. B.

After a recent search for my new car I finally found the right one at this dealership. Unfortunately I live in Aberdeenshire so it was a fair trek just to get there. The deal was completed over the phone and after flying to Bristol I was not disappointed, the car was as described and the staff at Bristol Mercedes were very friendly and attentive. My journey home was a pleasure ( CHILD WITH NEW TOY ). A special thanks to Paul Duffy for a seamless experience.

R. W.

Great team - always do a first class job and my car often emerges from the workshop floor shiny and clean after a complimentary wash! Plus they offer you drinks whilst you are waiting! Can’t argue with that!

A. J.

Took my car in on 2 occasions recently and the staff were very friendly and professional, they also kept to the safety guidelines regarding COVID-19, which made me feel safe. Will definitely take my car there in the future.

R. O.

Very friendly and efficient staff, my car was serviced and had a MOT and was ready before the estimated time and was cleaned inside and out, very happy.

A. H.

Great service with ability to work in a comfortable environment whilst they serviced my car! Took a little less time than quoted which was nice. Plenty of coffee and refreshments available. Highly recommended.

A. K.

During these times of Social distancing and vulnerability the attention and care we received from the Bristol Branch of Mercedes was exceptional. We would like to say a particular thankyou to John Parsons who ensured we not only got the car we were wanting but also at a fair price.

L. C.

Aaron helped with my car, was very useful and helped me get exactly what I wanted. Very chilled and told me all the benefits of every option which allowed me to make the right decision. Was fairly new to the team but wasn’t afraid to ask for advice from someone else rather than making an uneducated guess.

G. F.

Arrived for an MOT at appointed time and was told it would be 2 hours, which seemed excessive for just MOT. 2 hours later I was told my car was ready. When I checked the MOT docs I could see by the time and date stamp that the test had actually been done an hour before they told me it was ready. I wondered what was happening as I could not see my car in the workshop. It seems I wasted an hour of my time which was not appreciated.

k. r.

Andrew took the time and trouble to find the right car for me which met all and more of the features I was looking for. I hope that my future dealings with the branch for servicing etc will be as enjoyable

C. B.

Can't fault this dealership! From the moment I walked in I received excellent customer service from both the reception and sales staff. After a poor experience with Audi I was expecting the hard sell from another car salesman but it couldn't have been further from that. Special thank you to Sam Pepler who has gone above and beyond for me since buying my new car, an absolute credit to the company.

N. V.

All fine, good attentive service.

J. H.

Ian taviner was our sales rep. He was very professional and helpful. Gave us time and space to review the vehicle without being pushy. Would definitely request his assistance again the future.

C. B.

An enjoyable experience buying my c200 cabrio. John L-C was efficient and helpful. Everything simple and smooth. Thank You.

D. S.

Lack of information during the day. Had the car at 9.00am and still not finished at 4.30pm. Only A service and MOT.

J. H.

I had a great experience at the dealership recently whilst purchasing my A Class 250 AMG. Dee offered me great service and ensured I knew everything about my car and the finance deal on offer. Well done to Dee!

L. w.

If you want a smooth process and a polite and approachable person to deal with ask for Matthew Wright. Not pushy and found us the dream car we wanted to enjoy our retirement in. Thanks Matthew

M. F.

Best customers service you will ever get!!! Super professional staff

S. Q.

The service we received was quick and everything well explained. Staff friendly and part exchange and buying process was made simple. Nice after purchase call a few days later to check everything was ok. Would recommend this branch.

a. r.

Mercedes-Benz company really do look after me & my cars I love them. they are my kinda good people. Bigup yes for real

K. W.

Well looked after, all questions answered, good advice given.

L. D.

Just rang to sort out a part for my truck that I've had issues with for weeks. Within 10minutes the part was ordered all thanks to the helpful staff in the parts centre. Great service

K. H.

Drove up to Mercedes in Bristol after seeing a used B-Class on there website. Once there we couldn’t find the car on the forecourt so proceeded inside, was greeted by reception asked if we’d like a drink and waited for about 5 mins. Dave came over to help us find the vehicle and talk us through it, unfortunately they had sold the car the night before. Dave handled this brilliantly and started looking at other cars for me. He was certain to find me something even better than the car than we missed out on, and did. However the car was in another dealership in Swindon, so we was ready to drive the hour to Swindon to view the vehicle when Dave offered to drive up there and get it for us... I must say I was a little shocked at this, it’s not every day that someone actually goes out of there way to personally help you, even if he did smell a sale, this was a first class approach to customer service. A couple of hours later Dave called to say he was back with the car, so we went back over after lunch to view, test drive, and ultimately purchase the vehicle. He talked us through every single aspect of the vehicle, the process, and everything with a real human element. Especially as my partner was a little nervous, we’re not you “average” Mercedes customers and Dave really helped settle her nerves. The following day, Dave called me once the payment had been received via BACS to collect our new car. Little did I know before hand that Dave changed his day off, to ensure he was in to complete the process, again first class, not only after the evening he had before. Dave if your read this again, thanks for everything. I will be a customer of Mercedes for a long time if the service continues like this. Top marks, highly highly recommend. Oh and thanks for the cup of mints 😂 the kids loved them.

K. G.

Not a lot to say except very professional, helpful and knowledgeable. I travelled over 100 miles to buy my car and I'm very pleased I did.

D. S.

I have used MB of Bristol for the past 8 years and have always been very satisfied with the standard of service but have occasionally been tempted to try a non franchised garage on the grounds of cost. Thank goodness I didn’t. I have just returned from holiday in Southern Spain where, late on a Friday afternoon the hood on my SLK failed in the semi closed position. I don’t speak Spanish and was desperate. I telephoned MB of Bristol explaining the problem and was immediately reassured when they informed me that as I had always had my car serviced with them I was covered by being a member of the Mercedes Club. Within 40 minutes 2 mechanics arrived from Marbella MB. They diagnosed the problem as a burst hydraulic pipe and recovered the car to Marbella. The necessary spare part was flown from Germany and the car repaired within a couple of days. The car was even returned fully valeted. Fantastic service from Bristol and MB Europe and I will definitely continue to have my car serviced at Bristol. It is well worth paying that little extra for complete peace of mind.

D. C.

I just completed a purchase with Mercedes of Bristol. It turned out to be not straight forward (my fault), but John and Mike were great to deal with, and made my first Mercedes experience a good one. I would recommend Mercedes of Bristol, and John in particular if you are looking to buy.

A. H.

We had a flat tyre and experienced the best, fastest and most friendliest service since a long time. The only negative thing to mention is that they don't have someone who is on service all night to take the cars in and even not a key-box as they have it in Germany. There you can drop off the key in a box (the key slids into a safe) and they can start working very early in the morning already on your car. But everything else: exceptionally friendly. Thanks again!

M. O.

Very positive experience apart from one sales person booking us in for a test drive, double booked us plus took the day off. Rest of team stepped in and were great and we bought a car.

L. H.

Exceptionally professional experience with Ms Marshall at the Cribs store. Friendly and did an amazing upsell ok the service plan. She is truly a credit to your organisation. I will of course be back.

P. A.

Excellent service as always and also getting a video from the mechanic showing me the tires and breaks springs was not expecting that. Very happy with the courtesy car as well.

J. G.

Was quoted a price in the phone. When I got their the price went up slightly. When I picked my car up the price had gone up again. Please check before and get a concrete price.

G. N.

Well looked after for my MOT and service on this visit. Paul was very efficient and an example of friendly service. Thank you.

A. R.

Excellent (virtual) service and communication. This is our 3rd Merc from MB of Bristol and it’s testament to the team that we keep going back - even though it’s not our closest Mercedes dealer.

R. T.

First class service, very efficient! Thank you.

k. s.

Excellent and professional service by the whole staff . I was well looked after by Used Car Sales Executive Mr Richard Bentham .Thank you . Kolio Shamburov

D. L.

A big thanks to Ben Taylor and the staff at Mercedes-Benz of Bristol for making my dream purchase come true, from the initial test drive to the final handover, it was all very professional and personable, I would certainly recommend any persons looking for a new or used Mercedes to speak to these guys first. Thanks once again, loving the car BTW!

D. M.

Bought my first Mercedes @ Mercedes of Bristol through a very nice young lady called Romy she was excellent and very helpful have been very impressed with the service so far. So thank you all @ Mercedes.

M. W.

We've been using this company since 2012 and they've always been excellent. Highly recommended. Fantastic service. 5☆

P. N.

Booking a Service and Safety recall check was easy and quick. The service times projected were excellent. Staff very polite and customer care was of the highest order. Thank You

D. E.

Very helpful didn't feel that you being forced to buy from them did have a problem with our car just out of the warranty but they did fix the car and also had a courtesy car for the time it was in garage

V. O.

Very helpful- James Fisher. Although we didn't buy the vehicle due to personal preferences, we found James to be helpful and down to earth. No airs and no looking down as can be found in some high end dealerships. Top man.

M. B.

Excellent customer service during my first visit, will definitely be returning for my next service and any additional work to my Mercedes.

F. K.

I am writing to thank you for the excellent treatment we received from Mercedes Benz Bristol, especially from Romy Philips and George Hadjukoumi , I visited Mercedes Benz a few times before I made my decision, Romy was always willing to help and was very professional, she also gave us a test drive, which helped me decide what car I wanted. Then the day arrived when I went to finally place an order, at this stage I knew exactly what I wanted, I wanted a used Automatic Black C class AMGline with a premium package. Romy handed us over to George, I explained exactly what I wanted and also explained this was my first time and this was all new to me, instantly he put me at ease, I felt comfortable he took his time explained everything from start to finish, there was no sales pressure at all, after listening to me carefully he went away, and came back with a car that exactly matched my criteria, to top it off, the car would be ready to be picked up less than a week. I was impressed with Georges honesty, integrity, and straightforward approach to selling a car, I felt like I was speaking to a friend rather than a salesman. I place an order, it felt good as I instantly knew I was dealing with a salesman that knew his products inside and out, and was backed by an organization I could trust. Throughout the sales process George was very patient, he addressed all questions and concerns in a professional, knowledgeable and non-carsalesman fashion. Throughout that week I was called George a few times, he was always willing to help and answer any questions I had. When the day arrived to pick my the car, George wasn’t in due to holiday, he handed everything over to Tahir, he was just as professional, he was patient and showed me all the features I needed to know, he also sat with me whilst I drove around the forecourt as I’ve never drove an automatic, he happily answered all my questions. George gave me courtesy call after a few days to see how I was getting on, which was a nice touch, Choosing the Mercedes C class was one of the best decision I’ve made. I highly recommended George and Romy, they’re both huge assets to your organization. I will be recommending the Bristol branch to my family and friends.

R. B.

It's like visiting family not a dealership I have bought several cars from Sytner Bristol and the service is second to none!! The latest project involved a bespoke conversion of my E Class. Dan in parts went the extra mile throughout the process. Thanks a million Dan!! Charles

D. C.

Fast and efficient service, thank you Mercedes Benz Bristol!

C. M.

Good service and communication throughout my visit.

w. w.

Amarjit & Tahir were both attentive and provided good service. Amarjit kept me informed of when my car would arrive and ensured it was delivered and presented to me in a professional manner. After hearing all the negative comments it worried me but that was not my experience and i can hope the after service lives up to expectations as a lot of money has changed hands! I guess my only gripe would be that it is quite difficult to get hold of a representative sometimes.

A. D. S.

I've been a few times now to this dealership with issues on my A-Class and each time has been pretty painless. I feared that the dealer would be uber expensive and in the long run it actually cost me more by avioding them for so long. I found the staff, right from the front deesk to be polite, curtious and exceptionally helpful. I had a problem with my ESP light and after going with another company to get it fixed was told I'd have to replace my entire steering column. Mercedes analysed the car for me for free, found the fault to be with the other garage's work who had installed the ESP sensor incorrectly, fitted a new one all for £70 labour. The sensor was worth around £500. The waiting area is very nice, I loved the coffee and free biscuits and the receptionist kept me informed the whole time and kept filling up my cup. All with a smile. I see that others have not been quite so lucky as me, but like I said, I've been several times and couldn't really fault them. Extra nice touches are the valet service for free and also charging by the half hour, so if you only need a bulb replacing, the sting isn't so bad.

J. G.

I arrived at the dealership went to reception where the women stated at me blank and waited until I spoke.... Then got around to them asking me what I'm there for which I told them my car is in for a service, she said take a seat and didn't ask my reg or name to check the progress of my car.... Sat there for nearly half hour and had to go back and ask reception again what was happening with my car? Which then someone stood next to reception and took my name and pointed me in he right direction, People even seen me sat in reception made eye contact and walked the opposite way and some even walked past me? I am really not happy with the service I have received today.

L. M.

Very efficient and good service. Managed to find the car I wanted and answered all of my questions. Would have got a 5 star is a service pack was offered within the price of the car.

A. D.

Being a repeat customer, Zac Strange was brilliant with sorting us out with our dream car which is perfect for us! Cannot recommend him enough, he was not only very professional but friendly, genuine and put you at ease during the process. We are looking forward to coming back again and dealing with Zac in the future.

a. h.

Usually first class but COVID appears to have had a major impact to service , not enough staff to cope with customers collecting cars at peak times but a lot of people loitering in the show room or clocking off at peak times , maybe multi skilled staff could add to the service

P. G.

I collected my GLA 45 AMG earlier today and I'm very impressed with the car and the service provided by Dave Bowden. Compared to other dealerships it was like a breath of fresh air, Dave listened to what I wanted and delivered. Many thanks for making the purchase process so easy.

A. K.

Harvey was a superb sales person. His knowledge and inter-personal skills were excellent and nothing was too much trouble. I have leased Range Rover Sports for the past 10 years, but given his attitude I will check out the Mercedes SUVs next time I change my vehicle. Dr Adrian Kiermasz

R. R.

Very good service offered from Aarron Graham in Mercedes-Benz Bristol branch. Thank you for all the advise and help you offered when I bought my Mercedes car. All the best.

t. b.

Very polite and helpful staff. They go the extra mile to resolve any issues. Salesman Daniel finds the car you want.

K. H.

Like always, the staff at Mercedes Bristol go the extra mile to make you feel welcome. Say make it happen to them, it’s like there on a mission. Very friendly very helpful without being pushy....well done Bristol Mercedes,

S. C.

First Class service from the Service Manager (James). The most polite, helpful and professional individual I have come across in 30 years. Resolved a difficult situation within for a customer within minutes of contact. Can not rate the service from him high enough.

D. U.

I am driving a new Mercedes GLC 250 from Bristol Mercedes Cribbs Causeway. I was highly impressed by the high level of customer service and support offered, especially by Emma Sutton. She was attentive at all times and made the somewhat complex financial and legal process involved in buying a new car far easier. I would highly recommend Emma and the team at the Bristol Mercedes dealership.

B. H.

Excellent service. Joe found me the PERFECT car, and Matt was very informative and helpful throughout the purchase. Felt very valued, and all staff had ‘Open all hours’ mentality. Can’t thank them enough!

L. W.

Purchased an ex demo recently. Fantastic service, nothing too much trouble. No rush or push to buy. Service from Ian and Lee second to none. After sales equally as good. Will definitely return when time to change. If you are thinking about buying an MB you couldn't do better than visiting this showroom.

I. P.

Outstanding service from start to finish. Love my new car. Travelled to Bristol because service was so bad at Cardiff. Will return to Bristol for all my future Mercedes needs. Thanks.

G.

Excellent attention from Daniel Hopkins and Daniel Young before, during and after taking delivery of my new car. Outstanding service, highly recommended.

M. M.

Top marks for excellent service! A special mention for my Service Advisor Paul Garland who handled my workshop visit in such an efficient and friendly manner.

I. S.

Ordered the car over the internet due to lockdown and Daniel was very helpful and they delivered the car in excellent condition with a good trade in for my older Mercedes. Good service and very helpful.

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