Reviews of Bristol Street Motors Renault Derby. (Car Dealer) in Derby (Derbyshire).

Bristol Street Motors Renault Derby

302 Reviews

231 Comments

Car dealer

Car dealer

Sir Frank Whittle Rd, Derby DE21 4RX, United Kingdom

Description

Information of Bristol Street Motors Renault Derby, Car dealer in Derby (Derbyshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Bristol Street Motors Renault Derby

Popular times

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Reviews of Bristol Street Motors Renault Derby

L. A.

I recently purchased a vehicle from the Bristol Street Motors Renault Dealership, the salesperson I dealt with Scott Burton was informative and extremely helpful and I felt I was dealt with as an individual rather than a 'punter'. Nothing seemed to be too much trouble for him. I didn't feel too pressured during the process which was refreshing I would also like to say that the other colleagues in the showroom were also very helpful. 1 week in and I am loving my purchase. Thanks Scott for a great service.

L. I.

Anna, Scott and Chris were absolutely amazing with my new car purchase. Nothing was too much trouble and they didn't stop until I found the perfect car. They truly are THE best car sales people I have ever encountered. They were so welcoming and the service they gave was second to none. Never once did I feel like I was in a car sales showroom. They made drinks, entertained my children all while trying to do the best they could for me when buying a new car. I will recommend Bristole Street Motors Renault to everyone. I'll also never go to anywhere else for a new car.

S. P.

I picked my new Clio up on Thursday 22/09/22. We dealt with Scott Burton who we found very friendly and helpful. Scott gave us a courtesy call a few days later to check if everything was OK and that we were happy with the car adding that if I needed any further assistance to give him a call. He also kept us updated on the unfortunate delays in delivery but in the end it was well worth it. We have always been very well looked after at Bristol Street Renault with the present car being our 5th purchase. Thanks very much Scott and the rest of the team.

C. K.

I’ve now purchased my second Clio with Bristol Street Derby. They have been incredibly accommodating throughout the process. Jan was particularly understanding with my infrequent communication due to my profession I sometimes find it difficult to reply within office hours. Jan was especially helpful with the part exchange process and couldn’t have been more helpful with any questions or queries I had despite how minor they may have been. His communication was consistent throughout and he couldn’t have done anything more to make my experience as their customer more welcoming! Thanks once again!

M. J.

Great communication throughout. Very friendly helpful and knowledgeable. Had to wait for my car but got a monthly update. Collected the car and had a great handover, everything explained well and a follow up phone call a couple of days later to check I was ok with everything.

T. B.

Today I picked up my third Clio through Bristol Street Renault Derby and been a loyal customer for many years. This time ive chosen a Hybrid. I ordered it back in February so its been a long time coming. Original date of June came and went through no fault of their own. I have dealt with Jan from start to finish. He kept me informed along the way. Always polite and friendly and answered my questions along the way. Thanks Jan and Chris. Tracy

R. L.

Just helped my mum purchase a car. The service by Scott from start to finish was outstanding. Nothing was too much trouble, he was patient at explaining everything to my mum and at no point was he pushy. A great experience all round.

H. E.

Anna and her team are amazing! I wouldn’t go anywhere else to buy my cars. Anna especially, goes above and beyond and makes the entire experience personalised and fun from start to finish. Her knowledge of cars is un matched and her customer service is second to none! My father travelled over 100 miles to also buy a car from Anna after having a bad experience at Renault Chester. He was not disappointed. Thank you Anna for the amazing service. If anyone is looking for a new car, I highly recommend Anna at Renault Bristol Street Motors Derby.

J. B.

Very pleasurable experience, made to feel very welcome, comfortable and refreshments provided if required. The initial booking and administrative procedure was expertly dealt with by your Nicola BELL, who is extremely efficient. My vehicle's service was commenced very soon after arrival and the informative video was beneficial as usual. The vehicle was returned to me in a thoroughly clean condition, no complaints whatsoever.

A. C.

An excellent team, very friendly and happy to help with all my enquiries. I now have a new car on order and i couldn't be happier. Please feel free to take your time while car shopping, and ask the dealers the silly and stupid questions (there's no such thing as a stupid question, only stupid answers). During my visit i asked to look at the engine bay and get a feel for where everything is... so glad i did as the wiper fluid reservoir was in a different place than I'd seen before (it's a good idea, but i wouldn't have known without asking or reading the manual). Happy car shopping!

S. k.

After going to motorpoint and being thoroughly disappointed with the service, knowledge and poor attitude, Bristol street motors was a huge breath of fresh air. Went well above expectations with service and attentiveness to customers needs with fantastic knowledge of all products. Staff are all super friendly and we're happy to be competitive against other dealerships to get the perfect car at the right price. want to give a shout out to luke and Ashley for all the help and support throughout out my experience with Bristol street. If I ever do need to change my car I will definitely be back. Highly recommend to anyone looking for a new car. Thank you guys, super super dealership.

b. s.

Brilliant service from start to finish from The team at Bristol street renault derby, in particular Chris and Scott. Reserved the car from another branch on Tuesday, picked it up on Thursday and part exchanged my old car for a very competitive price. Car was immaculate upon collection, they even had it covered up in the showroom for an unveiling upon my arrival. Top class service would recommend anyone to come here when looking for a new or used car.

T. W.

From start to finish of my journey on buying a new car. Tony helped me with my purchase and made sure I was happy with the car I was going to buy. He kept me updated on a regular basis. I would highly recommend them.

K. M.

There was no queue to hand over the keys. The gentleman was polite , professional but friendly. Informed of the process and what time to expect to collect my car after its first MOT

J. M.

I am very happy with the car Renault zoe and i had a great experience buying it. Daniel from Bristol street motors Derby helped me a lot and he sent me a video of the car explaining what type of car it was and how it worked i would definitely recommend buying from him.

M. D.

Scott was brilliant, we always have a good experience with Renault Derby, but Scott went above and beyond to ensure we had all the information we needed and came prepared. Really happy with my new car, thank you.

M. P.

Had a lovely experience with my first ever dealership car viewing here with Tony and it was a great experience for a nervous viewer, he really was more of an advisor than a salesman and while I didn't get my car from them (no 5 star simply because I can't comment on the service after buying a car), I wouldn't hesitate to call them up again in the future, very welcoming staff, really understanding and patient with me

E. G.

Another great car purchase from Bristol Street , this time my car shipped from another dealer but the service , willing to help and to above and beyond with contact is just what a customer needs and wants, Chris S , Scott B and Matt highly recommend if your looking for a new or used car Il definitely be back for a 3 rd purchase when time is right

S. N.

Daniel McLaughlin was amazing, very friendly and helped me out massively with the finance/admin side of things also. I was kept updated throughout on the progress of my vehicle which was very kind of him

a. b.

Scotts’s customer care has been outstanding from spotting us looking around to handing the car over to our son. Thank you to Scott and the team!

M. G.

Simply the best experience with a dealer in all my years. A dealership that knows that just being helpful and informative whislt not forcing sales actually works. Special credit where it's due from the start to finish service from Antony Deller, this guy really could devise a course on how to treat customers, superb indeed. Thank you

D. W.

Great experience from start to finish. Customer service was definitely 5 star, good communication and smooth hand over telling me everything I needed to know about my new car. Thank you!

m. k.

Just got home with our 3rd brand new vehicle in 7 years, (Captur) and really love it, Scott Burton ( sales exec) was professional, courteous not at all pushy, and really knew what he was talking about, couldn’t do enough for us, but took the time to make sure we got what we wanted/needed. Can’t recommend highly enough!

C. F.

Best service from Emma and Tony! Absolutely in love with my new car and can’t wait to do business with you again! Thank you so much

I. T.

Very positive experience and delighted with our new vehicle. Anna was very friendly, knowledgeable and amicable throughout the experience.

O. L.

Very helpful, friendly and knowledgeable service department, with special thanks to Mike Townend.

J. F.

Great service again while collecting our 5th new car from them. Just collected our 6th new car.

J. P.

Excellent service. Complimentary refreshments while waiting. The car wash seemed pointless. It didn't look much different when it went in!

B. V.

Jan at Renault was absolutely amazing, had issues with other car places in the past and he did everything and more to help me choose a car that is right for me. The customer service was unreal. He was very caring to my situation in getting the right car for me as I had no luck before. Even when I didn’t understand a few things he was more than happy to keep explaining it and answering any questions I had. Will 100% be going back there in future. Would highly recommend going there as it is fantastic. Also Scott and Chris were very helpful too!

F. J.

good sales person who listened to our issue and handled it professionally- despite his age , he was knowledgeable.

E. F.

I have bought cars from the team here before and they have always gone above and beyond without making you feel pressured. The reason for the review now is because I found myself in Derby the other day on a business trip and was having an issue with the apps on my phone for the EV chargers in and around derby (I wouldn't of made it home on the remaining charge) I popped in as I knew the dealership had some chargers and the dealership manager Chris sorted out with a quick charge which was enough for me to get home safe again. I can 100% recommend the team here for buying a new or used vehicle and for the excellent after care they offer.

J. K.

Took my car in on multiple occasions for different reasons and every time I have refunded excellent service and a more than fair price. All the staff are lovely and very friendly. I should highly recommend.

K. J.

Downsized my Skoda Superb for a Renault Estate. Scott was helpful from the initial phonecall, to the test drive to purchasing the car. Made everything a much easier process and helped to get the price near our budget. He was good with my young son - apple juice on supply and colouring!

r. h.

Good customer service. After sales could be improved but overall a good car dealer and service centre

C. E.

Good service generally with staff working hard to keep me happy.

C. E.

Never bought a car online before and was always cautious but I was pleasantly surprised, fantastic car at a completive price and friendly professional service, really happy with dealership and the overall experience. Thank you.

A. G.

Would recommend. Found exactly the car we were looking for. Good price with good trade in. Better deal than anywhere else.

J. V.

Having narrowed down my search for our chosen used car to 5 vehicles at various dealers across the country, we found that the same vehicle was not only cheaper at Bristol Street Motors Derby, but it was the newest and had the least mileage. We travelled from Hampshire to buy the car and in the telephone conversations leading up to our collection of the car, the staff were always polite, friendly and efficient. The collection day itself was seamless, well prepared, thorough and we are very pleased with our purchase.

L. M.

Amazing service and attention to detail! We were really impressed with Bristol Street Motors, Renault Derby. We will definitely be using them again in future and will recommend to friends and family. They were extremely helpful and gave us great advice. They have the right approach to selling cars, helpful, friendly and knowledgeable. Excellent service from start to finish when buying our new car. Thank you especially to Chris and Scott :-)

J. G.

Excellent Sales team. First class service throughout from initial interest through to delivery. Gave clear information. Always personable, friendly and very approachable. They talked me through everything on my new car. I highly recommend them and will buy from them again.

M. m.

Service desk staff were great and prepared for our visit. The car was service and finished early, ready for us ahead of time, great service.

i. h.

Hayley has been amazing being a motobilty customer as really put us as ease big thank you to all the staff at Renault Ingrid & destiny

C. H.

Huge thank you to the lady who deals with Zoe’s. Our Nissan ENV-200 van was down to 2% charge whilst we are 140 miles from home due to a blocked charger and Nissan chargers being broken. She helped us get enough charge to go to the next rapid and told us the best way to go. She was a real life saver and couldn’t do enough for us. Especially great full as doing work for Adaptive Martial Arts CIC a non for profit.

S. C.

Always friendly and helpfull any problems after purchasing car always on the ball to sort it

W. P.

Excellent service which comes as a complete package, from changing a wiper blade through to MOT, service and vehicle purchase. Staff are friendly, knowledgeable and helpful with any query you may have, taking time to ensure you are happy with each process. Your car also gets a free clean following any visit for repair, service or MOT. What more can you ask for?

C. H.

Scott was really helpful and friendly! Nothing was too much trouble. The whole team have always been Brill 👍🏻

A. C.

All very quick, professional and easy. Picked up a courtesy car too, again easy to do. Very friendly staff, no problems.

I. D.

I recently purchased a Renault Kadjar and then due to personal reasons decided I wanted a different model. I contacted Chris Shaw at Renault Derby who proceeded to assist with all details of the exchange in a fair and very reasonable manner. Brilliant service, thoroughly recommend this dealership.

M. M.

Friendly and competent service reception. Clear communication of condition or vehicle and work required.

A. F.

Where do I start, the staff at Renault Derby have been fantastic, we got off to a rocky start but as time went on they found the solution to my problem, and fixed a lot of issues. I’ve had one point of contact throughout who has kept me informed about everything they have had to test. Once the underlying problem was diagnosed the best course of action to fix it. The team at Renault have been amazing and supplied me with a curtesy vehicle for the duration of my visit to keep me mobile. 10/10 and well worth the 5 stars ⭐️

J. D.

Really pleased with my new car, very friendly car dealership….thanks Scott, nothing has been too much trouble for you to sort. Would definitely recommend and deal with again!

C. E.

Excellent service. They kept me informed as the technician working on my car sent me a video. My car look great as it had been cleaned inside and out

H.

Very helpful staff, nothing is too much trouble for them, lots of great cars to look at and buy.

Z. J.

Super service, nothing short of a magic trick. Anna literally pulled out an Arkana out of her hat!!!! from enquiry to delivery was 6 days !!!! yes u read it right 6 Days. Renault might have just acquired a shining star in Renault Derby(Bristol street motors) in the form of Anna Smart. Brilliant Brilliant and just Brilliant. Extremely satisfied and happy and will be more than happy to recommend to anyone I know.

A. G.

Hayley and the team were great all the way through the process. Dispelling the pre-conception of car salesman! Our two dogs loved their new car, here they are, all ready for their first trip!

A.

I have very recently bought a one year old used Renault on PCP finance from Bristol Street Motors Renault and would like to highlight my decent experience with them. From start to finish, I have dealt with Andrei Petrov who has treated me fairly and respectfully when I have been looking to purchase a car. He was knowledgeable in the specifics of vehicle that I was looking for and offered a variety of options that would have been applicable to me. He was also honest and direct in the way that he conducted business which I fully appreciated. I never felt rushed or pressured into a decision, Andrei offered the options and then provided his expert advice which helped me in coming up with a decision on what I wanted. He is most certainly a credit to this company.

P. N.

We made an appointment with a view to purchase a new car,Anna was very helpful and professional and catered to our needs perfectly. Felt very safe with covid measures in place ,we felt the whole experience went smoothly and efficiently,we can't wait to receive our new car.

M. B.

What great customer service. I recently purchased a used Golf GTI from Tyrena who went the extra mile. Kept me up to date on the progress as she sourced the vehicle from another Bristol St Dealership in Carlisle. Within a week it was in Derby had its rigorous safety inspection, valeted and handed over in a professional manner. I wouldn't hesitate to recommend Tyrena and her team at Bristol Street Renault Derby.

M. S.

Customer service was really good, just disappointed that I didn't get the van washed or vaced.

E. M.

Brilliant service and good value for money. Very friendly staff, especially Emma, Mike and Nicola. Will definitely bring my car back for my next MOT, and would recommend family and friends to do so aswell!

T. D.

Staff were friendly and helpful and took note of the things we wanted looked at on the car. Advice was provided re future work that will need completing. Everything went really smoothly.

J. G.

My wife and I have now bought three cars through Bristol Street Motors (Renault/Dacia) Derby. Every experience has been great, and seemingly better than the last. A big thank you to Stella who walked me through my recent purchase of a Renault Clio Iconic. What is otherwise a pretty complex procedure, Stella simplified every step, comforting any concerns I had. As a repeat buyer, I strongly feel they valued me as a previous customer, and felt they looked after me and sorted me out with a great deal. The dealership is extremely well presented & clean through-out. I wasn't immediately greeted by a sales person (which I like) when I entered. Everything felt organic and I wasn't pressured into anything, or thrown any of the typical sales lines. There wasn't any psychological influence or shady sales tactics, just straight to the point with a great member of staff. I'd recommend to anyone looking for great a great car at a great price.

M. B.

All good. Prompt good service aLl,explained well

J. E.

I have just picked up my new Captur e-tech this week from Renault Derby and I love it! The whole process has been effortless and I could not or would not have done it without the help of Chris Shaw. He has been so helpful and informative throughout and I could not have asked for more. Thank you so much Chris - I am loving the swap to an e-tech.

A. K.

Best customer service I have ever experienced. The company were superbly helpful and provided the best competitive quote. Please ask for Andrei, if you are looking to buy a car - he was patient, helpful and meticulous. Highly recommended.

T. S.

Really good place with such knowledgeable staff. Nothing is too much trouble. They spent a long time answering all our questions. Chris Shaw was amazing. I would 100% recommend this place. We have been for years and never been disappointed.

p. g.

Michael from the Service department was amazing,the issue I had with my Captur was identified immediately & resolved with minimum fuss,brilliant service & very professional.

L. F.

Ordered a new Sandero Stepway from Dacia, Derby and picked it up today. Fantastic service from the dealership with a big shout out to Anna who made the process so easy trouble free. What a great assett she is to this dealership.

K. W.

After a stressful time with my beloved Megane breaking down just after Christmas I decided it was time for a New car! Tony Deller was fantastic and found me the perfect replacement and sorted everything so I could collect as soon as possible. Brilliant customer care from Chris, Scott and Tony Thank you so much I love my Mew Megane!😊Tha k you Renault Derby !

p. a.

Me and the boss the lovely Mrs A have two Capturs never have I had any issues apart from 01.09.20 . I had booked our 67 plate Captur in for first mot with the Renault service plan 8 am on the 1st sept Got there to be told no booking was made from the call centre which was changed from the 31st aug which they later informed me they don’t work bank holidays no problem got an email to be booked for the 2nd sept so I rung up and said I can’t make it then so arranged the 1st sept 8am . Obviously I was not happy to be told the booking was not changed from the 2nd to the 1st . All I can say is the service team who i see first all the time at the front of house Micheal and Collette were absolutely fantastic I had the car mot and service done in 2 and a half hours. The customer service was outstanding so once again thank you Micheal and Collette and the team at Renault Derby for a fantastic experience

N. B.

Very happy with the service that I received from STELLA FELLOWS at Renault Derby. First ever brand new car purchased and this lady took myself and my wife through the process with the minimum of fuss and the maximum of professionalism and care. Stella explained all of the features, the payments and warranty with no fuss and within less than an hour, we were on our way. She was kind enough to make a fuss of the occasion and really made us feel that we could rely on her help with anything we needed. I would encourage everyone to use Renault Derby (and Stella) as their choice of dealer, and I have recommended her personally to several friends who are also looking to purchase a new vehicle. Her drive (no pun intended) to make you feel special really shines through, and she is an absolute professional in her work. Top marks to a real credit to the brand and Renault Derby itself. Couldn't be happier with the car itself, and the amazing service that we received. Thanks Stella.

R. R.

It took more time to wait than I thought would be but I am happy that the issue has been solved and the repair cost has been covered under the warranty policy with no hassle or additional costs.

N.

First if all the young chap at reception was very friendly and efficient Work done on my car was perfect Car returned washed and vacuum inside . and done with care . First class

L. B.

Staff are very efficient and knowledgeable and pleased too helps you would recommend!

C. B.

I became a amputee 15 months ago and realised very early on that owning my own car would change everything and make life a lot easier, Chris Shaw dealt with my application and was very knowledgeable regarding any thing Motorbility. This made dealing with Renault a smooth and enjoyable experience. On the day i collected my new adapted Renault Captur, Chris and the team made me feel so special and i left Renault Derby with the biggest smile on my face knowing they had exceded my expectations and more. I would definately recommend Bristol Street Motors Renault as their customer seevice and aftercare are second to none. 'Bravo BSM'

D. K.

As always excellent service from Michael Townend in the service department. Always greeted with a smile 😃 and a true care for the customer. Looking forward to seeing the team for my MOT next year.

S. W.

Treated me with respect and talked to me not just my husband who is my Carer

M. J.

Recently purchased from this dealership and I have to say the service was brill! A big shout out to Stella for making the process a whole lot easier! She was always ready to explain everything and patiently answer all my 101 questions (first time buyer problems!). Thank you for all your help! Great customer service, will definitely recommend these guys if you are looking to buy a new car!

M. S.

I had been in the market for a new van for a few months, I made enquiries to three different dealerships, two of which took a long time to reply and when they did, they did not seem that interested. Then I recieved a prompt reply from Stella Fellows at Renault Derby, who took the time to discuss my needs in a new van, she then gave me various options and availability of the current stock, eventually helping me narrow down my choice to the perfect van for my needs, for which I put a deposit down. After that I was kept fully up to date when the van would be ready for collection, I had a few queries in the meantime and Stella was always very prompt in her reply and was able to answer all my queries. She understood this was quite a large purchase for me and never made me feel like just another customer. On the day of collection, I had an appointment made at my convenience, when I arrived Stella was waiting to greet me with all the paperwork and handover documents ready to go. So impressed was I with the service, I have recommended my colleague to enquire about their next vehicle at this Dealership. Fantastic!

P. C.

I was booked in for the Cars Second Service problem free until the day when we were in the very bad day of storms and floods our journet from home to the Garage is normally 20 to 25mins but I allowed 45mins, this turned out a bad estimate as we were stuck on the A38 for Half an Hour and then our normal road to the Garrage was flooded and we were sent to the other side of Derby, I text the Garrage to inform them of the problem and we arrived 30mins late but this was not a problem to them they had ajusted their programme for Servicing and did our Car as planned, we were looked after in the showroom with Tea and a chat with two employers at the Garrage and the time soon passed,I am very pleased with the service and the Valeting.

S. R.

Year 3 of service and MOT, always friendly service, take time to explain things and listen. The first main dealer that treats me like a human not expects me to know everything Kept me updated all day and treated my car as i do, withcare put me at ease Thank you so much x

A. D.

Not sure how to improve - I was late and was still accommodated, the service was quick and I was given a summary immediately after, I had some questions about the control panel and your technician went through the system with me - so lots done well and no negatice or otherwise comments

E. D.

Chris Shaw, at Bristol Street Motors, Renault Derby, was very knowledgeable and helpful with information relating to my enquiry relating to considering my purchasing a New Dacia Duster. I was able to take one for a test drive independently and he answered all my technical and practical questions, with professional knowledge, resulting with me ordering the car. I cannot wait now to take possession of my car.

L. H.

Excellent customer service throughout my experience. No suggestions for improvement !!!

i. n.

Nicola blew us away and definitely went the extra mile. We often visit prestige dealerships and the service and communication we received from Nicola far exceeded what we are used to. Nicola is a credit to your company

K. B.

Have been to see Chris Shaw regarding a new vehicle for myself and the family. Test drove a Renault Capture which was good to do. Am shopping around at present for a suitable vehicle, however must state whether we go with Renault or another brand of vehicle the customer service provided has been exemplary. Much appreciated and thank you to Chris!

P. S.

Last Sunday we picked up our brand new Arkana, hybrid, RS line in stunning flame red. The Sales Executive, Anna, and Sales Manager, Chris, at Renault Derby put together a fabulous deal and made it an enjoyable experience. We are absolutely delighted with the Arkana - it is exceeding our expectations in so many ways! It’s a distinctive looking car and a pleasure to drive. We highly recommend Anna, the Arkana and the dealership.

N. C.

I would Like to say Thankyou to Bristol Street Motors for the courtesy and excellent and prom attention I received when I recently purchased my one year old Renault Clio. The service received under the current lock down conditions was first class especially from Chris Shaw the representative I dealt with at the time of purchase and on the two or three occasion I have had to make contact for advice nothing seems to have too much trouble. A satisfied customer Thankyou . Neville Clarke

E. W.

Great customer service. Nothing too much trouble. Service and MOT all done in alloted time . Great knowledge and follow up service.

G. M. P. E. S.

Fantastic service, friendly staff. Definitely recommend.

R. T.

We have recently purchased a new Dacia Duster from Renault Derby. This is our Third Duster we've bought from Bristol Street motors. We would just like to say thank you to Chris Shaw for his Friendly and efficient service.Because of this it made the whole experience very straight forward.

P. R.

The Service I received was excellent and Mikes Attention to detail and his curtesy is wonderful. keep up the good work.

G. P.

Recently purchased new Renault trafic van from BSM DERBY. Customer service from Andrei in sales was excellent Advised me on specs and I was kept informed throughout sale and handover was great. Van met all expexctations Thanks again to Andrei and the rest of the team

H. R.

I bought a Renault Captur from the Derby dealership 5 days ago. I'm generally nervous about buying new cars having kept my last one for over 10 years so find the whole thing stressful. It turned out to be a pleasant experience. The salesman Sean Rex -Byrd was courteous, calm and reassuring, and answered all questions in a professional manner. The after sales care from Sean was equally good and I felt able to contact him with minor queries once I'd bought the car home. The new car placed under wraps with a congratulations placard plus a bottle of wine gave a celebratory atmosphere to the whole event. So I recommend Renault Derby with no reservations.

L. C.

Was looking at buying a Clio. Laura was very friendly, informative and helpful, her and Vicky went out their way to help find an excellent deal for me. Even though I decided, in the end, the car wasn't for me, Laura reminded helpful and friendly in sorting getting my deposit back. Would definitely recommend her to anyone looking to buy!

s. c.

Absolutely amazing team, thank you so much.

a. l.

All the staff are so helpful and all extremely polite

W.

Excellent customer service, I can't praise both Jan and Chris enough. I definitely recommend this car dealership.

M. N.

Went in Tuesday, selected car, picked up Wednesday. Got a good deal on my part exchange. Salesman Richard Cooper was polite and helpful throughout

J. W.

The sales team at Bristol Street motors were brilliant they really took great attention to detail when finding the right car for our family. It was a pleasure to purchase, the family car is so important to get right and the sales team looked after us well, ensuring that attention to detail was explained, thanks Bristol Street motors and the sales representative Brian Furness for completing the deal, well pleased with our purchase😊

G. D.

Stella was so kind and efficient. I love my new car. An easy process and my car was ready and waiting for me as they said it would.

F. R.

Very helpful staff. Not pushy, enthusiastic and informed. Listened carefully to what we were asking. Overall a very good experience. Ww were able to book a test drive for the next day even though we arrived at the very end of a Sunday.

S. T.

Recently purchased our second Captur from Bristol Street Derby. The salesperson ( Stella) was very friendly but professional and certainly knew her product. As an older customer the new technology in place because of Covid was confusing but Stella also provided us with paper copies so we could take them away to look at. She also helped with our private plate transfer and made life much more comfortable for us. Stella is certainly an asset to the company and we wish her well in her career. Thank you Stella.

P. M.

I recently bought my second EV car from Bristol Street (Renault Zoe). This car has a leased battery and as such makes the buying procedure more complicated, also as a digital aware car it has many IT functions. The help I received during purchase was clear and concise. Thank you

L. G.

Just picked up my 5th Renault trafic from Bristol street Renault Derby, very pleased! Tyrena in commercials couldn't have been more helpful despite testing times for all the staff there. Will definitely not hesitate in using them again. Thanks again Pete Tye lea gardens

D. B.

I've had a great experience at Bristol Street motors Renault Derby. All the staff were very helpful, especially vikki, shuan and Chris.i purchased a new dacia duster, which I have received. The car came on time, was valeted and represented great value for money. I don't usually write a review, it seems some people only write a review based on a bad experience,hence this one. Thanks Renault Derby.

J. H.

Had 2 cars from this dealership now, fantastic service every step of the way. Would recommend

V. B.

Good professional service, I didn't feel pushed into making any decisions too quickly which was refreshing. The test drive they took me on was good, allowed me to test the vehicle in the way that I wanted. Really happy with the care, I would recommend buying from here.

K. P.

was very impressed with your choice of cars on your website, contacted the Derby site and spoke to Chris Shaw, he was very help full in my choice of vehicle, he came across as a very confident sales man, very pleased with the Ford focus S.T.line, I was updated by Mr Shaw by e mail and mobile phone on the delivery of the vehicle which was delivered by Mr Shaw.

L. J.

I dont usually write reviews but in this case i thought it a must. Purchased My New Renault Captur from Bristol Street Renault Derby and i have to say the whole experience was a complete joy and totally hastle free experience from start to finish. This was entirely due to the brilliant Renault sales team i had the pleasure of Dealing with. All were very friendly, very well informed, extremely polite and above all patient. Buying a new car has never been so easy. So Many thanks to Eric, stuart and a massive (and i mean massive!!) thank you to Vikki. Wow what a fantastic young lady, who kept me very well informed every step of the way. Oh.......and i Love my new car ❤❤

J. d. O.

Very happy with the service provided from Chris Shawn, being always honest and upfront with the whole process of our car purchase!

P. D.

I've always had prompt and courteous service from Bristol Street Derby and have bought my last 2 cars from them without any problems. I would definitely recommend them for sales and servicing.

A. G.

Thanks to Andre again. Having been a credit to his company with the service he gave me and my wife whilst buying our new Renault Captur, he then resolved the issue of a locking wheel nut in the same professional manner.

D. P.

The staff were excellent, the labour charge for having my car for 3 hours was £420, never again

D. r.

Excellent professional service from Stella , and Chris kept up to date on everything and nothing to much trouble for the Team . Highly recommended Thanks again .

E. H.

Took my work car here for repairs recently I was kept informed an upto date by the very friendly service staff on I progress etc very happy with the service

N. M.

Early days but have bought from this group before. Caring, actually listen and offer sound knowledge and advice. Not 'just about the sale' as so many sadly are. Great staff. Buying a new car!

P. H.

I posted last month to say how good the service is at Bristol Street Motors Renault Dacia Derby. My wife and I have just picked up our 3rd new car in a space of 3 years, thankyou to Stewart Charlton who as looked after us each time. Very professional and a wealth of knowledge on the brand. Looking for a new car I can definitely recommend Bristol Street Motors Derby............... Thankyou ounce again Paul and Amanda Howard.

P. “. M.

Hello Bristol Street Motors and a special hello to Stella. Just bought a car from Bristol street motors derby and met sales lady , Stella Fellows, we hapily concluded the deal rapidly with no problems. It was so easy to make a purchase (which involved a lot of money for me) Stella was so knowledgable and helpful it was a pleasure. I really was so impressed that I felt it only fair to say a big Thank You to Stella and of course to the team at Bristol Street Motors Derby. Stella you are a "Star"!!!!!! Peter Mcalindon Mickleover Derby.

D. G.

Lovely staff. Honest and straight forward. Great service. Would recommend them. If i need a new car in the future i will definitely look here again

L. C.

I came here for a service & mot, I dealt with Emma the service manager and she was amazing, she explained everything clearly and took the time to make sure I understood exactly what was wrong with my car. I will definitely be coming back to Renault in the future!

A. B.

Great service. Thank you

C. M.

Very friendly staff, didn't pressurise me , but more expensive than anywhere else I've looked.

D. D.

Excellent sales team, they work hard with you to reach an amicable competitively priced deal that works for you the customer so long as you clear wish to achieve a deal before leaving the premises. Thanks.

N. H.

A1 service. The salesman knew exactly what we wanted to know. The paperwork completed with no hassle. Would recommend to any car buyer to use Bristol Street Motors and I would definitely buy from them again

M. D.

Top class service throughout with stella in sales. We traveled from Twickenham to collect our new clio .we were collected from the station and the hand over professional and friendly .we would recommend renault derby .stella and the general manager top marks to you both..

J. G.

Just traded in my Clio for a Captur, Sean was amazing throughout the entire process, his friendly and approachable attitude made all the difference when buying my new car. Thanks both Chris and Sean for the bottle of wine!

J. C.

Had some issues with my vehicle after purchase, dealt with Michael Townend, Top bloke went above and beyond. Will be using again.

R. L.

Service was courteous and timely. I was provided with seating in a waiting area and given coffee,

K. M.

Great selection of cars, great advice and staff all helpful. They helped us to get right car. Would highly recommend.

D. B.

I Bought my Renault Captur from here bearing in mind that I live In Essex nothing was too much trouble,they delivered my car for free as well,I dealt with Anna smart who kept in touch and informed me about everything to do with buying this car.If she wasn’t available she always called back,I can’t fault her or the company and in these strange times when we are buying online more than ever you won’t go wrong using them,Ask for Anna Smart.

E. J.

Nice people And Trish is great and deserves a pay rise.

C. J. P.

Been using this for my Dacia cars for years. Have closer dacia garages near home, but these have always been a good sales and afterservice.

K. B.

Over the past 3 years I have had excellent service from the staff. However, whilst the staff are excellent the waiting area for customers is absolutely damned freezing in winter. Wear thermals.

D. W.

We were treated with great consideration by Andrei and Chris. It was a pleasure doing business with them and would recommend this branch to anyone. Thank you, lads x

M. G.

Excellent service. Very happy with all advice given and products received. Will definitely be back.

M. W.

Good customer services...would be nice to get a car washed when having a service.

M. C.

Just want to say had my Renault van in for service today and what excellent job thanks Emma highly recommend Renault derby thanks stephen Connolly

R. J.

Brilliant car, great people, nice place. Recommended

L. W.

I'm so very happy with my Renault clio purchase I've always gone to Vauxhall in ilkeston and not experienced the great customer service skills that I received from Renault Bristol street motors ...andre was great and so very helpful showing me around my new car and I'm over the moon with it...he explained all about its features and gave me a excellent test drive so I no I'm making the right decision...I couldn't be happier thanks andre I was going to spend silly amount on bmw but so happy i went Renault first as I'm completely satisfied.

C. D.

Did everything that was needed in the the time they said it would take. Waiting area could do with a bit of protection from the opening doors.

B. R.

I called in at Bristol Street Motors Renault Derby today to test-drive the new Captur, which was so nice that I placed an order for one!

K. S.

Really friendly and efficient. Kept me up to date about everything happening.

S. C.

Buying a new car from here excellent, the people are very helpful and friendly

D. M.

Excellent service and helpful advice

A. A.

Emma has created a dream team, it’s actually a pleasure to visit them. Thank you

S. A.

I would like to thank Nicola Bell and Michael for their extraordinary service which I would recommend Renault derby to anyone.

R. L.

Booked online. Excellent service especially from Michael on the service desk. Will definitely return.

J. G.

Lovely women on reception Nicola, exceptional service, would definitely recommend to friends and family

T. D.

Great service from start to finish, really helpful staff, would definitely use them again.

A. S. (.

Very good sales team, very polite with a good sense humour.

l. k.

Very friendly and helpful sales team

A. G.

hi it is the first time I have anything to do with Bristol Street motors and the reason why I am saying this they leave all dirty foot marks in the car and mark all in the car i bring my car clean when I drop it off and I expect it to be in same condition when I get it back

N. P.

Thank you for a first class experience from the team in service department at Renault Derby.

S. R.

Many thanks to Richard Cooper for all his help and perserverance - couldn't do enough for us - a very genuine bloke.

I. F.

Very professional and friendly experience

R. W.

Service manager, Michael, went over and above the call of duty to source and fit a carpet clip that was lost/mislaid on a recent service

F. N.

Had amazing experience here the staff are wonderful had a problem with car 2 weeks after buying it so they replaced it

K. M.

Very good service well done Brian 10 out of 10

T. D.

MOT done again by Michael and his trust worthy team.. look no further for a friendly, honest service See you next year

B. L.

Good customer service and friendly staff.

R. H.

Best 👌 place I have found for buying or leasing a car

j. e.

Great choice of cars new and used Sean's a top bloke there very easy to speak too no hard sell and knowledgeable

S. P.

Lovely staff and very quick and easy.

P. T.

Collected new renault kadjar very pleased with car and the service provided by Stella 5 star rating

R. M.

Thanks very Andrei for excellent service. Very efficient and courteous throughout the whole process.

P. P.

Very good took the car in to have child locks up date only took them 20 minutes to do the job.

R. C.

Highly recomended dealership on my vehicle car purchase, excellent staff very helpful

M. W.

Felt respected and that my business was valued

R. F. d. G.

Superb customer service from Mr. James Barnaby regarding different options on Renault electric cars. Thanks so much!

D. R.

Great experience today when I took my car in for a service and MOT

M. H.

good from start to finish.

T. G.

Very friendly great customer service

M. S.

Excellent service and genuine help from Scott Burton

D. M.

We went to Renault and Anna who dealt with us was lovely and went beyond during these awful times cant recommend this place enough

C. B. S.

Fantastic service whilst our car was in for a service

R. M.

There good.

p. s.

Been using this branch for 10 years always good service.

P. W.

Friendly staff and good service. Covid measures very good.

E. I.

All safety measures put in place. Staff pleasant and very helpful.

J. P.

Good, friendly and efficient. Everything you could want when buying a car.

T. C.

Very professional service , good communication

D. H.

Car was collected & returned at times agreed.

a. h.

Annual service at Renault,always a good service and helpful staff

L. B.

Feedback good

D. M.

My 3rd car from here, excellent team!

B. c.

Sales staff weren't pushy and were very helpful

S. B.

Amazing staff and always eager to help.

M. J.

Very pleased with our service from Yan

M. S.

A good couple of hours choosing a new car.

M. E.

Always there to help everyone can't do enough for you

D. M.

Staff very friendly and helpful

E. R.

Renault staff very polite and happy to help

S. B.

Brilliant service from the staff

A. S.

Excellent customer service, Stewart was great.

J. L.

Very professional, helpful. Car was in for a service.

C. A.

Nice place. Jusr had to wait a long time.

M. J.

Excellent for used cars and servicing Value for money

P. W.

Very pleased with the service

J. G.

Fantastic service, highly recommended

P. B.

Friendly & Efficient Customer Service :)

P. W.

Good service, friendly and helpful staff.

R. W.

Very pleased with salesperson

L. I.

Friendly customer service and quality work

M. G.

Great service very helpful

R. D.

Every visit is a pleasure thanks to the staff

m. t.

Great service , thank you

M. W. 5.

Very good

e. a.

No comment

M. P.

Friendly courteous staff

M. S.

Great customer service

s. b.

fab staff

K. H.

Very helpful

M. N.

helpful staff in sales

C. S.

Good

R. J. (.

Great People, Great Service

L. L.

Great service

K. H.

Brilliant 👏

D. L.

👍👍👍

i. S.

Good staff

D. H.

Such a friendly ,atmosphere on entering Bristol Street motors, iDerrby,they were very pleasant ti deal with ,helped me find the car I was looking for .we were that impressed with the service we hot ,we brought two cars .would definitely recommend the Derby branch

m. b.

First time there for a service and i was impressed. The receptionist was very efficient upon handover of the key at 9am . I received an excellent detailed video from a Technician about the condition of the underside of the car. I also asked to pick the car up at 2pm , and at 2pm i got the call to say it was ready . Would really of liked to of given 5* , but dropped to 4 as they don't accept cash and at that point that's all i had on me . So i had to drive home again to pick up my card . Will know for next time .

S. E.

(Translated) Very good service, just need a deal. (Original) Atendimento muito bom, falta apenas uma negociação.

R. K.

(Translated) Very good service (Original) Très bon service

A. N.

j. l.

S. K.

L. H.

a. y.

L. F.

S. E.

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