Reviews of Inchcape Land Rover Derby. (Car Dealer) in Derby (Derbyshire).

Inchcape Land Rover Derby

664 Reviews

129 Comments

Car dealer

Land Rover dealer

20 Chequers Rd, West Meadows Industrial Estate, Derby DE21 6EL, United Kingdom

Description

Information of Inchcape Land Rover Derby, Car dealer in Derby (Derbyshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Inchcape Land Rover Derby

Popular times

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Reviews of Inchcape Land Rover Derby

E. W.

I cannot fault the service that was provided to me when I recently purchased a Jaguar E-PACE from Inchcape Derby. Firstly I was greeted by a very friendly lady on the reception desk who made me feel most welcome. She then went and got Charlotte (sales exec) who assisted me with the purchase of my car. Charlotte was very informative and thorough, her communication with myself both in the sales room and also via email was impeccable. On the day of collection I was delayed for multiple reasons and frantic that I wasn’t going to arrive in time. Charlotte and her business manager (Blake) kindly stayed behind to ensure that I was able to collect the car despite the show room having formally closed. I cannot thank them enough for going above and beyond that day! I would certainly recommend the service that Inchcape Jaguar Derby provide, if I could give more than 5 stars then I would!!!! Thank you!

S. N.

Recently purchased a used F-Pace from the dealership. Very warm friendly welcome, even the dog got a fuss. My sales exec Craig was great, friendly, honest and we came to a good deal. A few days later picked the car up and was treated to a lovely experience and a great run down of all the f-pace features. Would recommend the dealership and definitely the f-pace.

C. B.

As always, I received exceptional service from all of the team at Land Rover Derby. I was looked after by Craig and Luke F, who were absolutely brilliant from helping to source the perfect Evoque, to a thorough handover experience. Deborah on reception, as always was incredibly warm and welcoming which makes every visit even more enjoyable! Highly recommend. Thank you so much to the team!

D. F. L.

Another fantastic service delivered by Luke, Blake and Bradley at Inchcape Derby. This is the 9th car bought with them in the last 10 years. Never had a bad service or deal. Bradley is relatively new to the company but has proved to be another great asset to the team! From specification selection, price/finance to delivery day, communication was faultless. While choosing the car specifications the team has made relevant suggestions that improved the car looks and performance without impacting on the final price. This is rare! And this is only one of the reasons I keep coming back. Their post-sale service is second to none! They go above and beyond to make sure you are well looked after if any issues arise (which is very rare). This gives me peace of mind that whatever comes, it will be addressed without fuss or delays. I can't recommend Inchcape Derby and in particular Luke, Blake and Bradley enough. Keep up the fantastic work guys and thank you once again for another amazing car!

l. g.

I had one of my best experience today in my time with land rover over the past years, this dealership is very easy to contact and also you can find them on other websites making it easy to find your dream car. I wanna say a massive thank you to Jack Birch for all his help picking my car and give me all the information I need and going the extra mile to make get my car even more special, I’ll definitely recommend you to visit jack to help you find your car

D. F.

Excellent service, better than previous experiences with JLR Inchcape (although they themselves were ok) and better than the dealer we use for my wife’s car (Porsche) where up until recently we have had faultless personal service. Holly was excellent and happy to chat and answer questions. She’s A real credit to Inchcape and a great ambassador for the dealership. The Dealership itself was really clean and smart, no clutter and no hazards. Protection for C19 was in abundance and staff were noticeably wearing masks when leaving desks. My vehicle was serviced in really quick time and without any dramas. Drop off and pick up is seamless - to the point it makes me smile how perfect and professional the procedure is whilst still giving the personal touch. Thank you for a great experience. I’ll be back!!

m. k.

Craig Peacock was helpful and supportive and listened to me and advised appropriately. He was not pushy and gave me time to think without any 'salesman' chat. Debra on reception is so welcoming and always remembered my name it made my visits so nice and I was always made to feel special. Excellent service all round

T. S.

My Range Rover Evoque was booked in to have the battery replaced. Everything went very smoothly the work was carried out and my courtesy car was provided as arranged. The member of staff that received the car that day was polite and efficient. I would have awarded 5 stars except there was a 10-15 minute delay when collecting my vehicle. This was due to the number of customers being dealt with by my representative meaning I had a longer wait than was ideal.

V. H.

The staff explained clearly about the collection from our house and service / MOT of the car. They were prompt with collection and return. There was a problem with the service plan paperwork but Jasmine? sorted the whole thing out without us having to do anything. Really efficient and easy to talk to. Video of MOT and service interesting. Very happy with the whole arrangement. 10/10 👍

R. B.

Never bought a car online before, especially not without viewing it in person first! But we needed a new car quickly, so we went for it. We are so glad that we did! The customer service has been absolutely brilliant, they’ve been completely understanding to our needs, very helpful and extremely efficient in handling everything. As soon as I made an enquiry I was sent a very detailed, personalised video of the car from one of the salesmen. From there, they made the rest of the process so easy & simple, once I’d paid the deposit i booked a delivery date and within two days the car was here. Highly recommend this garage! Can’t fault a thing!

P. C.

I wanted to put pen to paper as it were to recognise the good service given to me today at Inchcape Derby. From the friendly reception received to the effectiveness of being booked in and given a car, I cannot fault the service given to me by all at Inchcape. The technician who looked after the car also went above and beyond in finding all the challenges with the car as opposed to stopping at the first fault he found. That's something that doesn't happen often, in my experience. I look forward to many years of having my cars looked after by this company. Hats off to you all!

K. K.

Recently purchased my first ever Jaguar. The service was professional from the reception staff to the sales team. Charlotte Brough made the whole experience smooth and easy. Charlotte also went through all of the controls of my new vehicle to ensure I was familiar. First class service.

M. R. H.

They really can't do enough for you at Inchcape Derby. I'm always made to feel like a VIP customer, no matter what my visit is for. The receptionist Debbie always makes my day with her 'can do' 'above and beyond' approach. Bob in Service as well, always strives to make my visit so pleasant with his manner and willingness to move mountains for me. Exemplary service all round! A***

J. B.

I had bad experiences with Hunters Derby a number of years ago but wow Inchcape Derby is just so professional. I have just collected my Defender after a 9 month wait and it is everything I expected and thanks in particular to Jason in Sales who is an example of why I now find Inchcape Land Rover Derby a great dealership. Your help is much appreciated Jason and a fabulous car well worth the wait.

T. T.

The service I received was amazing by both the lady (Jasmine - I think?) in the showroom and Ben who serviced the car and got me back up and running with Apple Carplay. The whole process was very easy and swift, I was very pleased with the whole process. I've had awful experiences with Stafford Landrover in the past so will definitely be travelling a little further to be looked after by this incredible team. Thank you very much

n. R.

Thank you so much Charlotte for your care and support in making our experience absolutely seamless from start to finish. You kept us updated all the way through and the process of selling and buying a new car was easy and efficient.

D. B.

First time buying a Landrover product having previously only brought German cars and have been very impressed, especially with the experience received at Inchcape Land Rover Derby. Would highly recommend the dealership and in particular, both Blake Roan and Jason Bacon, who, in this testing time made the process as smooth as possible, straight talking, no pressure. I had a few issue regarding delivery dates etc, but Jason (and Blake) have gone out of their way to make things right, would highly recommend the dealership when looking to buy a JLR product. 5 stars!

M. P.

This was my first visit to Inchcape- I live in Aston on Trent so this is my nearest dealer. I bought my 8th Land Rover (a Velar) from Stratstones, Nottingham in March 21. I was very impressed by the friendly lady who greeted me and by the layout and cleanliness of the reception area. Richard Hastings dealt with my problem in a very pleasant friendly and efficient way and he really seemed to care about getting the problem fixed asap. He arranged for the noise to be fixed and made sure the Velar was cleaned when I came to pick it up. Couldn't be better! Other staff checked if I needed anything in the short time i was sitting waiting, as they walked by. Superb customer service and I'll certainly be bringing the Velar to you for its first service.

T. H.

Would highly recommend this dealership and in particular Jason Bacon. Being in the trade I've dealt with countless sales staff and Jason is the kind that you actually enjoy working with. Straight shooter, no BS, always responsive beyond working hours and gets things done. We ended up buying two vehicles from him as it was a breeze compared to looking elsewhere. We had small warranty issues that are to be expected on used, this is normally where the sales team go silent, however Jason was the opposite, helped to get things resolved quickly and even loaned us his own LR vehicle for the day.

R. S.

THE BEST SERVICE FROM START TO FINISH! We had a gentle men called Jason bacon who helped my husband find his dream car. He was outstanding from start to finish, the communication, the reveal everything was superb. He wasn’t pushy just listened to our needs and what we wanted. Our Range Rover sport has exceeded our expectations. Also the lovely lady cath on reception is such a joy. From serving us lattes to just being super helpful and making us laugh. Both assets to the team. If you need a car head to land rover derby and Jason is your man. Rachel & chris

S. S.

Customer service from Bradley and all the team has been brilliant. Bradley has an extensive knowledge of the vehicles and I felt confident in his recommendations. Will definitely be back to Land Rover Derby in the future.

D. C.

We have recently changed our Evoque for a Landrover Discovery Sport. We were dealt with by Jack Birch. I can honestly say that at my age (80) i don't think that i have been dealt with so well in all my dealings, Jack was extremely helpful and full of wise suggestions. If and when we need to change cars again I will actively seek out Jack, by which time he will probably have been promoted. Thank You Jack.

N. C.

Called in to sort a new battery for my smart key and couldn’t have had a better experience. The team were polite, efficient and couldn’t do enough to help. A real credit to LR.

S. R.

Was apprehensive about buying a Land Rover due to some peoples concerns about customer service. Had 3 conversations with Derby Inchcape Landrover and it’s the best customer service I’ve ever had from a car dealership. So friendly and professional.

W. B.

I've used landrover Derby for some time over the last 10 years and found them to be unprofessional and not very helpful at all.... Wow, how things have changed there. Starting with the lovely Deborah on reception, Holly Barnes and the new manager Martin Peate What a refreshing change all very very helpful and went above and beyond . Awesome change and 5 star all the way

D. C.

Well what can I say, this experience with Land Rover Derby has been the easiest and best car purchase I have ever done. The whole team deserves the up most commendation, particularly Clive, Damian & Simon need a particular mention. Clive made this journey most enjoyable, it was so easy to communicate and visit. This all collimated in a wonderful Land Rover handover experience where we got to drive a Range Rover off road to experience what the car can do, it is safe to say that these car can do everything and more that they say. The team at Solihull make the day amazing and one to remember. This all leads to the handover of a most wonderful Range Rover Sport SVR. Thanks again to Clive and the team.

L. D.

We are so surprised that all personnel here are so accomodating and easy to talk to. From reception- nice lady came to offer us drinks which you don't get offered somewhete else to their servicing dept. We are dealing with Bob from servicing department and we could not fault the guy. He knows so much about his work and what is more important is that he is so passionate about it. If somebody is passionate about their job that means they care for their customers which means you can trust leaving your car with them.

P. B.

I called in at Derby land rover today for some information on how to start an old land rover I was met by a nice lady called Deborah I told her about my problem and she said come with me and she said would you like a coffee I yes thank you then she said can you sit down there and I will get someone to help you, after about 5 minutes a yong man came out of an office and said can I help you so I told the problem and he showed me a picture and I said yes its that one and he told me how to start it I said that's brilliant thanks very much the yong man's name is Harvey.

R. D.

The best service I have ever had buying anything! Responsive, helpful and on time. Thank you so much!!

D. C.

First time using this dealership and like most people I don’t like leaving reviews for people or places that have done what I expect to the standard I expect… Visited the dealership two weeks prior to get the feel of the place and the people. Very warm welcome by reception (I unfortunately can not remember her name) who pointed me in the right direction and also offered me a drink. I was then spoken to by Harvey in service who understood what I was asking for, went through the service which I required, explained what would be done and the price. I then had to call the dealership to book the service due to their covid procedures…no problem. This morning I turned up, was met by Gary who was very welcoming took my key and ushered me to the waiting area. They went through again what I’d asked to be done, I signed it off and went into derby for the day. I received a short health check video from Andrew who explained everything very clearly. I later returned to the dealership earlier than I thought, again offered a drink, sat in the waiting area until the service was finished. Harvey went through everything that was done, precise, professional, gave me all the paperwork and the invoice which for what had been done I thought was very reasonable.

D. W.

Inchape Land Rover Derby have been amazing, considering these strange times, they arranged test drive and several show room visits. At no time did my wife and I feel under any pressure and but felt we were in safe hands. Having now taken delivery of our new Range Rover Velar, we are thrilled. Thank you Charlotte you were fabulous.

T. D.

Excellent service. I personally dealt with Nishaan Taak and he was spot on, always on hand to deal with any issues or queries I had and went through the whole process step by step to make sure I was happy with the vehicle. Very knowledgeable in his area of expertise. Top bloke, top service!

D. C. G.

Great buying experience, friendly and welcoming staff. Very nice facilities. Would definitely recommend.

J. A.

I recently purchased an approved used Range Rover from Land Rover Derby and have been delighted with the service and quality of the vehicle. Having previous purchased vehicles from other garages in the past I have to say I noticed a marked improvement in both the quality of vehicle but also the care and after care. I was lucky enough to deal with Jason at Inchcape Derby and from the outset I was impressed. Jason is not a 'pushy salesman', something I dread when car shopping and invariably gets my back up, from the outset he understood my needs, was able to offer me a range of options, sat and explained them to me and was kind enough to go over them several times with me whilst i 'thrashed out' the best options for me. His communication has been brilliant and every step of the way he kept me informed what was happening with the vehicle I was purchasing. Emails were normally replied to within an hour or so which I thought was a very good time frame. Also if I needed to call for anything Jason was always happy to answer any questions I had and offer any support required. What I thought was an outstanding one step beyond was that knowing we wanted to go away to Cornwall in the new car Jason arranged to come in on his Saturday off so he could complete the car handover with me. Since my purchase I have continued to be delighted with the car and the service I received, so much so we have returned to purchase a second car, again from Jason, I am more than confident that all of his colleagues are equally proficient but for us we'll always be happy to deal with Jason in the future, Many thanks to all.

P. D.

We purchased our Discovery 5 back in September 21, the whole buying experience was hassle free mainly down to Jason Bacon. Nothing was too much trouble his communication and attention to detail were second to none. You are an asset to Inchcape Derby Land Rover. Thanks again Paul &Julie Dean

J. M.

Excellent experience. This is my first time to take my car to Inchcape and I was so impressed on how efficient the whole process was. The staff were very professional and friendly, It took me a while to get an appointment but was well worth the wait when I did.

S. K.

just used hunters landrover derby for the first time to service my vehicle WOW what a service we received from booking the vehicle in on the phone to dropping it of and then collecting it i used to use another dealer in chesterfield but after a quite few bad experience i had to try somewhere else i wish i had done it years ago Harvey the service advisor was very professional and knew what he was talking about not just scripted got a phone call earlier then expected to say it was ready even when collecting the vehicle a very nice lady on the front desk wanted to get me and my wife a drink the showroom and service area was the best i have ever seen at any dealers LANDROVER UK should use this dealer as a example for other dealers to try to achieve this level of service will be back for service and purchase my next vehicle

D. F.

Excellent service, better than previous experiences with JLR Inchcape (although they themselves were ok) and better than the dealer we use for my wife’s car (Porsche) where up until recently we have had faultless personal service. Holly …

K. B.

Warranty and MOT work. Service from Elliott and Kirsten was 5 star plus- nothing was too much

C. D.

Amazing experience from Luke, Blake, Jason and team at the dealership. Could not fault the service and attention I received from placing the order to handover. Highly recommend!

P. G.

Fantastic service from Derby Land Rover especially Jason. Very attentive and nothing was too much trouble. Would recommend them as they go that extra mile to help. It was a pleasure buying a car from them

v. s.

Craig dealt with my order He was absolutely fantastic From start to finish He made my car buying experience the best ever. Thank you so much He has made your company stand out so much so that we are going to buy our other car next year from you.Thank you again

D. K.

Just wanted to say thank you to Jason Bacon at Inchcape Derby who was responsive, knowledgeable and great to deal with. I put an enquiry through the website for a used Jaguar XF on a Sunday evening. Jason contacted me on Monday morning; drove the car over to me on Tuesday morning so that I could view and drive the car. I live an hour away from the dealership so this was really helpful and in my view, “above and beyond”. I then picked the car up on the following Saturday (the earliest I could do) and have loved the car in the 16 days since. Inchcape you have a star in Jason.

J. A.

I recently purchased an approved used Range Rover from Land Rover Derby and have been delighted with the service and quality of the vehicle. Having previous purchased vehicles from other garages in the past I have to say I noticed a marked …

J. P.

I have collected my velar today. Thanks to Charlotte, it’s long wait but she helpful throughout this process and best customer service

J. B.

Very happy with my recent experience with buying a car from Inchcape Derby, mainly due to the excellent service I received from Charlotte Brough who helped make the process completely seamless from start to finish. She was helpful, friendly and polite and a pleasure to deal with as were the front desk staff. Car sales staff often have a reputation for being "pushy" but Charlotte's professional and honest approach was quite refreshing. Her insider knowledge of the 'E' pace was also very useful Thank you Charlotte and team.

P. G.

Fantastic service from Derby Land Rover especially Jason. Very attentive and nothing was too much trouble. Would recommend them as they go that extra mile to help. It was a pleasure buying a car from them

A. H.

After seeing the vehicle on Carguru's we contacted Inchcape Derby to get some other details & we did receive a prompt response. We decided, after speaking to Charlotte, to come to Derby to view the Range Rover Sport (we live about 90 miles away, so we hoped it was as good as portrayed). Once there, we were shown the vehicle and were left alone for quite some time to look it over inside & out, engine bay etc.. This was a welcome change from someone on your back, giving you the hard sell. We then took it out for a test drive but the traffic was horrendous so couldn't take it up to speed though that's no-one's fault. Upon our return we pointed out a few faults, air-con not working, a few blemishes on the bodywork, etc. However, they promised to put all those faults right and have a tow-bar fitted. Returned one week later to collect car & all faults corrected, tow-bar fitted. Luke the Sales Manager, wasn't happy with one stone chip on the bonnet & wanted to have the whole bonnet repainted. I declined his offer and, instead, asked for a set of mudflaps to be sent for me to fit, which he has promised to do. So, all in all, a satisfactory deal. Brian & Amanda Hewitt

G. H.

I picked my new Range Rover Evoque up today, I have to say I love it. A massive THANK YOU to Bradley Stansfield for all his help in finding the car I wanted. He managed to locate it from another dealership and get it delivered to Derby for me to test drive and approve. There was No hard sales pitch just very honest and professional. He kept me up to date all through the process, even after hours! which helped as I work long shifts and not always available in the day. I couldn’t ask for a better service. Thank you so much

D. S.

Excellent service from start to finish & went above & beyond to carry out repairs on a Saturday so I could have the van back

P. W.

The service was excellent, best ever. I arrived at the agreed time, was quickly met and driving license taken and quickly returned. I left my vehicle, got in the courtesy vehicle and away I went. On return very similar transfer. My car that was returned was valeted and looked brilliant. If we can do it like this always I'd be delighted. Excellent job!

E. C.

Super friendly team, efficient. My only feedback is why do we pay for a courtesy car when servicing etc is so pricy. I understand the wait for a vehicle. I would also understand the option to pay to reduce insurance etc. But for £20 when paying so much already (which I do begrudgingly as the service and attention to details is great) I don’t understand why. Other dealerships don’t charge for courtesy cars when a paid service etc is being completed. Other than that amazing work! Have gone to these guys for couple years now and nothing is too much x

R. C.

Just purchased a new car from Blake at Inchcape Land Rover and couldn’t be happier. I contacted a few other garages prior to this one, including other Land Rover dealerships, and they were nowhere near as helpful. Blake was friendly and helpful from the first contact and found me my dream car. Blake guided me through the entire process, keeping in regular contact and I received faultless customer service. I would not hesitate to purchase a car from Blake again.

D. B.

Our vehicle was packed up, serviced and dropped off, efficiently and as on previous occasions. Only a minor niggle in that a ‘start the engine, low battery warning’ continues to appear when we switch the engine off. We were assured by two sets of your techies/mechanics when we first reported this that it was not a problem, the vehicle would not let us down and that it would be fixed with a software update when it was serviced. THis is not the case. We still get the warning…. and we continue to ignore it. Cheers, Dave and Gill Brown.

C. D.

Amazing experience from Luke, Blake, Jason and team at the dealership. Could not fault the service and attention I received from placing the order to handover. Highly recommend!

B. G.

Excellent & efficient customer service! A very well organised service department, quick drop off and collection with a friendly greeting. I recently bought an approved used Land Rover from Inchcape Derby, took it in for a minor problem and they replaced the non-warranty part as a gesture of good will, as I'd only owned the vehicle a few weeks...thanks!

m. r.

Very impressive building, receptionist was very polite, helpful and a Landrover owner as I later found out (TD300 I believe) Tia who dealt with us was very professional and wished she could have spent more time with us but was very busy. Shame about no refreshments on site after an hour drive to come to you. I have applied for a job at Inchcape in Coventry so having experienced the product from a customer perspective would be great now to do so from an employee role.

N.

We spoke with multiple dealerships to secure the best PCP deal on a new Range Rover. Louise at Derby was by far the most professional and friendly sales person we spoke and she was able to present the best deal in the UK. We visited in person on Saturday and the experience was even better than we could possibly have expected. Thank you

S. L.

I recently purchased my Range Rover velar from Jaguar land rover in Derby. I was looked after by the lovely Harriett and I have to say the service was impeccable. I had been to 3 other land rover sites before deciding to purchase from derby and I chose this site due to the service I received and the willingness to help was just great. The site is by far the largest so there is a lot more stock to look at to make sure that your car is perfect as you can see different things on different cars. I think I would now drive that little bit further always for the service I received. Thanks once again. Stef

J. C.

Good communication and helpful salesman. Provided all information needed which resulted in purchasing a 2nd hand discovery sport from them. However incorrect details on auto trader, push to pay on finance when it was clearly pointed out we wanted to pay in full upfront, not being able to match VW’s offer of 2 years warranty and MOT and not pointing out that prices are reviewed every Monday which can and did lead to price increase, is why I will only give them 4 stars. However really pleased with car and had a very lovely gentleman called Roger delivered the car to my home.

T. R.

I'd like to thank the whole Inchcape Derby team for the excellent service that I received on my Evoque on Friday. I bought my Evoque in for a service and MOT and I was really pleased to have a Jag XE courtesy car. I had my car serviced for free with the 5 year service plan and the Sat Nav was updated & the car was valeted & beautifully presented on return. We bought the car new from Hunters/Inchcape 4 years ago and it has been perfectly reliable and a joy to own. My wife bought a Land Rover from you at the same time & it has also been perfect. The entire sales and service experience from Inchcape & Land Rover has been first class throughout. We had the opportunity to safely look around your showroom and it was nice to meet with Debbie on reception again. I am looking to renew my car soon and based on my experience I will be returning to you. Please pass on my thanks to all the team. Keep up the good work in these difficult times.

M. R.

Great customer service from Jason, was well looked after and am very happy. I'm loving my wheels and very grateful for the service given. Keep up the great customer service 👍

A. C.

Jasmine was very professional and ensured all my issues were resolved.

M.

Visited the new Land Rover dealership recently which is so much better than the previous one. Was greeted by Harriet who is new to Land Rover. Myself and my wife were so happy with the customer service we received from her, it made the decision to purchase a car that so much easier. We required a quick turn around which she was able to deliver on, keeping us informed and updated all along the process. Would highly recommend if you are thinking of purchasing a car from Land Rover Derby to ask for Harriet when you get there.

D. S.

Fantastic service by Land Rover Derby. I normally deal with Lincoln Land Rover but unfortunately on this occasion there customer service for calling you back is zero. Louise Ganley dealt with everything within two days. I would highly recommend her to others, she pulled out all the stops and delivered. Thank you so much.

K. B.

Warranty and MOT work. Service from Elliott and Kirsten was 5 star plus- nothing was too much

m. l.

From booking in a service, to having my Jaguar fault investigated, the service here has been more than what you would expect from a main dealer. I have been looked after and made to feel a part of the Jaguar family and wouldnt hesitate to bring my car back here for any work. The guys here at Derby have done everything to ensure I was looked after properly. If your considering a service or new car, I would highly recommend the team here. Thank you.

M. D.

I have recently purchased a car from Land Rover, Range Rover Dealership, in Derby. I dealt with Tea Simpson throughout the sales transaction. Tea presented as, professional, competent and extremely diligent in her work. She showed dedication in ensuring that I was happy with my new car. Nothing appeared to have been too much trouble for Tea. I wish her well in her Sales career. Thank you for my lovely car reveal video too!

P. M.

I phoned to order a rear wiper blade for my Range Rover. Quick service and helpful

P. W.

Visual health check completed too late in the day which meant that work could not be completed during the booked day. It appears that genuine Land Rover front discs/pads last only 9 months or 12,000 miles of normal road use before needing a service intervention at customer cost. Quality not what it once was.

I. H.

I am more than pleased with my experience at Derby Land Rover. I have a Honda CRV booked in for a MOT. I was greeted with a smile and booked in and asked if I wanted the car cleaning after the MOT (Free). I wasn’t approached by sales staff trying to sell me a vehicle Later I was informed by a very friendly chatty member of staff (Bob) it had passed. I thought Bob was a credit to the company. I was very impressed.🙂

J. C.

Really pleased with Tea and Darren's support and help in sorting my new car. Didn't go to plan due to issues at JLR but they helped me find a solution and I'm chuffed with the new car. Hand over was really efficient and easy. Tea was always trying to help and find a solution. Thank you!

L. S.

Update required on email confirmation of bookings as the instructions upon arrival were not correct. Need clearer guidance on this and as to how to use the 'drive through'.

D. B.

We purchased a new Evoque and had Blake Roan to handle our purchase. He provided excellent advice as to the specification of the new car and a prompt response to any queries. He had set up the car well and the handover was also excellent. Thoroughly good service all round.

S. W.

Recently had the pleasure of being looked after by Harriet when purchasing a car from Land Rover Derby. We met with Harriet on several occasions before completing the purchase. I have to say we were thoroughly looked after in every aspect from the buying process, right through to collection of the vehicle. Harriet communicated with us after collection too, just to make sure all was ok and that we were happy with our purchase. There were a couple of small issues with the car which Harriet made sure were sorted immediately without any hassle. We were made to feel very valued customers and absolutely nothing was too much trouble for her. We would definitely recommend Harriet to anyone seeking to buy a car from here. Thank you Harriet for your top class service.

C. B.

Louise Ganley provided an excellent customer service from the moment we entered Inch Cape, Derby. She was knowledgeable on the cars and quickly identified the areas in which we needed assistance. She took great care and helped us to specify our dream Range Rover; nothing was too much hassle. She made the experience an enjoyable one from start to finish. We would not hesitate to return.

A. C.

Really good service from Louise Straightforward to deal with and very polite and courteous. Very pleased all round with the deal they offered me, car itself (Discovery Sport) and service I received. The only thing stopping me giving 5 stars is that there were a few docs which were not handed over in collecting but these were email over the next day otherwise all good. 👍

A. L.

This Inchcape service centre was very well organised in relation to COVID regulations and the executives were all very friendly and explained everything clearly. I am impressed that work was finished well before the time anticipated :) Getting the complimentary car wash was like cherry on the cake!

t. 5.

As it was my first time buying a used car from Jaguar it was a very pleasant experience. Louise who helped us was excellent and would give her 5 stars because every thing went smoothly. as I live near Doncaster I will be using the Jaguar services there and I hope the after sales service will just be as good. Thank You Louise

j. g.

Vehicle was booked in for full service on the 5th August, wanted Vehicle for 2 days because Cam belt needed changing. Received call to say Vehicle is ready to collect but we haven't done cambelt we haven't got any in stock ... so why book it in for 2 days ?? Front grill on Vehicle damaged while there ..waiting to hear about that .

S. H.

Service at its best! These guys are all over Covid and social distancing, they are clearly in this for the long game and invested heavily in precautionary measures and applied some common sense too which means their ability to deliver a first class service isn’t compromised. We spoke to Charlotte on the phone and outlined our requirements on day one, went to have a look at the car on day two and here we are on day three with the perfect car sat on driveway. A very slick and professional service in a very impressive environment where you are looked after from start to finish like VIPs, thank you to Charlotte and whole team there for their attention, kindness and professionalism in these difficult and uncertain times.

S. F.

Excellent experience when purchasing a Discovery Sport and a Range Rover Sport. This is mainly down to having Clive Walshaw who listened to what we wanted and made sure we were kept informed all the way through the experience. He is a credit to you and both myself and wife can’t talk highly enough of him.

L. P.

Craig was extremely helpful throughout the process. Very informative regarding the car itself and its functions, helping me set it up as I wanted it. He was very good regarding the finance options, and the aftersales services options. It is a shame the dealership isn't closer to me, otherwise I would have given them my service business also.

C. B.

I've bought many cars over the years, from supermarkets, independent garages, and other dealerships, but without any doubt this has been the best experience I've ever had. From the moment I stepped through the door, to driving off in my new purchase, I felt valued. Like they really cared I made the right choice for me, little things make big differences..... and it matters. Their prices are comparable to other dealers, but the choice and experience is far in advance. I would highly recommend this dealership and experience to anyone.

H. W.

I had a great experience buying a Range Rover today. I had some expectations to be met with collection and Louise was wonderful. She went above and beyond to fit me in. The whole team were welcoming and on hand to answer any questions! It was a 6 hr trip but worth it for the service ! Thank you

T. A.

I bought a car from Derby Inchcape Land Rover recently. I experienced excellent service from Purchase to Delivery of the vehicle. Charlotte Brough was the Sales executive, she was courteous, supportive, and helpful. I am grateful for her help. I am encouraged to buy my next car from Inchcape Derby and through Charlotte. by BS

S. G.

Had an orange light on dash board. From first call to the garage, it was all made so easy. Dropping the car in the new service bay is a dream and getting a clean car back (just like new) is fab. The guys (Adam in service, and David G in sales ) were so welcoming again. Thanks all for your support. S

E. H.

Very efficient service, special mention to Holly in service, Gary and Michael in the meet and greet!

M. I.

I was very pleased with the service from Nishaan Taak. He brought the car into the showroom for me to view it and answered any questions I had. The paperwork was all completed efficiently online. He even gave me a Land Rover cap and two keyrings! I would be happy to recommend Inchcape to friends.

J. H.

Charlotte, I want to thank you for your exemplary service throughout our car buying experience. You have made it very simple at every stage and actually made it a pleasure to purchase a vehicle. Your first hand knowledge of the car is excellent and you have been able to relate all of the features to how they will benefit us personally, rather than just their technical aspects. Whilst there was an unforeseen glitch, again you handled this well and it was clear that you wanted to ensure we had a great experience. Thankyou for your support throughout- the smile on Sarah’s face as she drove out of the garage showed how pleased she is to own her first jag- I’m sure we will be back to you again for our next!

C.

After numerous calls and emails to Rob and Dominic at Stratstone Land Rover Nottingham, where we had been promised several follow-ups, prices and information we had requested, we felt a little deflated with our experience after hearing nothing back, even after repeatedly chasing. My husband and I therefore started to seek prices from Mercedes for our new car. Given we already have a Range Rover and feel loyal to the brand, we thought we would try another dealership before giving up. Although we’re from Nottingham, we figured we would visit Land Rover Inchcape Derby and see if there service levels were any different and I’m pleased to say, we couldn’t have been any more impressed. We can’t speak highly enough of Louise Ganley, who kindly accommodated us with an appointment, between existing bookings, and ultimately helped us to source the exact car we wanted (and some more!) Louise made our buying experience super easy, she was attentive, friendly, knowledgeable and very thorough. Our faith in Land Rover was restored! Thanks so much to the brilliant team at Land Rover Inchcape Derby, we love our new car and cant recommend visiting this dealership! We can also personally highly recommend Louise!

C. M.

After four years of both a personal and commercial relationship I still have no desire to shop anywhere else for our vehicles. Communication throughout the sales process both in terms of updates and answering any queries has been very prompt, without the need for me to follow up. Though we have only just taken delivery of our first Land Rover, I expect after sales care will be just as good as Jaguar. Both Kim Stuteley and Luke Frost have been a real pleasure to deal with. Carl Morris - Director - William Morris Surveys Limited

W. F.

We recently purchased a new car from here and we could not have been happier with the service we received. We were given a warm welcome at reception every time we visited and Louise Ganley, the sales person who looked after us, did a fantastic job showing different models, arranging test drives and helping us decide what was the best car for us. She worked really hard to find the right deal and nothing was too much trouble. We would definitely recommend this dealership

L. H.

Great experience with Land Rover Derby, very helpful and got me the deal I wanted. Blake was a great sales assistant and thank him very much for getting the deal I wanted. Thanks again team, it was a pleasure!

S. P.

Greeted and helped by courteous and efficient staff. Major service on Evoque completed very quickly. Impressed when I received a video of the work done. Courtesy car (a Discovery) a joy to drive. Felt very safe with Covid-19 precautions in place. Overall excellent experience.

S. M.

Just took delivery of my wife’s new Evoque at Derby dealership. Mike and Luke ensured we felt safe throughout the process, and were a pleasure to deal with. Very much appreciated their professionalism and knowledge, and the deal we were offered. Thanks.

S. P.

Just got my Jaguar F-Pace from here and service was excellent. Dealt with Clive Walshaw who was really helpful and could not have done more. Highly recommend.

T. C.

I dealt with Clive who took me in as a walk in and took the time to sit down and understand my requirements and what it was I was looking for. This was a surprise for my husbands birthday and he was continuously discreet. He answered my many questions on the weeks leading up to the surprise with great knowledge and patience with me, which I appreciated. Not only that when it came to my husbands surprise reveal he went above and beyond to make it special for him and it is something he will now never forget. Thank you again for everything you have done for us Clive- highly recommended!!

H. A.

Overpriced and inefficient. Yesterday I watched a salesman swap the price ticket on a second hand Range Rover from £23k+ to £26k +, then another repriced a different car by a smaller amount. No wonder second hand car salesmen get a bad name!

D. M.

Following a poor experience at another LR dealer, the service provided by Clive was excellent. Helpful, friendly, everything you want from a quality dealer.

L. S.

We contacted four dealers with the spec for the Evoque we were interested in buying and found Inchcape Derby to not only offer the best quote but just as important, an efficient and friendly service. We didn't feel pushed into making decisions faster than we wanted to and Mike Rawnsley took time to explain the benefits of each additional feature we were considering. Luke Frost (who we have purchased a car from before) also gave us his valuable input. The new facilities are amazingly calm, lovely 'coffee bar' and spacious and we will be sure to return to Inchcape Derby to service the car when required and also purchase any other one we may wish to buy in the future. Overall a great experience. HIGHLY RECOMMENDED.

R. R.

Outstanding customer experience. Dealing with Charlotte Brough, I found her persona extremely friendly, professional service and provided me with regular updates throughout the purchase process. Charlotte accompanied me on a 30 minute test drive and was extremely knowledgeable about my Jaguar XE, its functions, capability and was pleasing to talk to. Thank you Charlotte. However conscious Inchcape is not all about one person, we found the team welcoming, helpful and always had time to talk, which adds to the whole experience. The purchase was something I had not experienced, complete the paperwork and then into the handover / reveal suite, where my XE was covered in a colour matching cover which I was invited to remove whilst being videoed until leaving the premised. Thank you Inchcape Derby. Roy & Kate Rogers

D. W.

Recently had my car in for an MOT and a replacement part. Charlotte dealt with my vehicle from start to finish and was very professional throughout. Her communication was brilliant and she’s a credit to your company.

S. W.

Purchased a new Evoque from here; came in to look a week before Christmas. Was greeted by Louise who was very friendly, helpful and listened to everything I wanted specification wise. Louise managed to source 3 cars for me which matched my spec. Once we'd narrowed it down to the one I'd chosen the transaction was very smooth and Louise couldn't do enough to help throughout. My car was coming from another dealership and Louise kept me updated throughout the process. Would definitely recommend Louise and Jaguar Land Rover and will return in future when thinking about a newer model (not for a good few years yet!)

C. C.

Clive was extremely informative in helping me choose my new vehicle. Kept me well informed throughout the whole process making it seamless and stress free from beginning to pickup. A real asset to Inchcape. Thank you

G. T.

Lovely salesperson, very pleasant, efficient and knowledgeable about the car, even though she had only worked with your company for less than a week. We were cash buyers and needed a quick and straightforward purchase. We were spoken to by 3 different business managers. The first one was vey matter of fact and answered our queries. The second one contacted us about completing the sales invoice and paying. When collecting the car I was asked to see another business manager and sign paperwork. I was kept waiting over 15 minutes for this and then could not really understand why this was necessary and he could not give a satisfactory. response.

R. W.

Visited Inchcape Derby on Friday for a pre-booked inspection for an issue with Suspension. the service from start to finish was excellent and all carried out in a safe Covid 19 manner. i had forgot to also pre-book a service but this was not an issue and was also carried out by leaving car with them for another day, saving me from having to come down on another occasion. All the staff were very welcoming and the quality of service and attention i received was impressive. Special thanks to Adam Luckwell, After Sales Manager, who took ownership of sorting my vehicle out and getting it ready for collection within 24 hours, all fully cleaned and looking like new and driving superbly. An absolute great facility and would definitely recommend using them. First Class service

A. W.

Louise in sales worked out a cracking deal for me on the new Defender, very pleased with the overall experience of purchasing a car from Derby Land Rover during lockdown, I also had my new car collected from home for more accessories to be fitted thank you again Louise. I would definitely recommend Derby Land Rover Andrew

R. W.

A thoroughly painless experience. We felt like our host couldn't do enough for us and they were even happy to accommodate our dog at the showroom and on the test drive. We never felt like we were given the hard sell or pressurised into other products. They even collected me from the station on the collection day of the car. I would have no problem in recommending them to anyone. Thank you for a great experience!

c. b.

Amazing service by Harriet. Very happy with my Range Rover. At one point I was going to walk away due to no fault of Harriet that issue was out of her hands, and i trust she told the powers who be about the reasons but due to Harriet professional and understanding she managed to change my mind, offered another test drive, talked me through everything again and answered all my questions and beleive me I did ask a lot! lol but she remained professional throughout. Unfortunately after a few days I noticed a problem with the car, I contacted Harriet and she immediately responded and sorted out the issue, and has even contacted me afterwards to check the service I experienced was okay and that the problem was sorted out. Thank you Harriet 😊

L. H.

Picked up my new car today. I am absolutely thrilled, received a video of the car before committing and when collected today was even better in the flesh.! Louise Ganley sorted the car for me and she was super. She was patient, understanding and professional and found me the perfect vehicle without me feeling any pressure or on the receiving end of any hard sales drive. It was slightly different experience collecting under Covid restrictions but all the same I can’t fault Louise or the dealership!!

J. W.

Having recently visited Inchcape Derby to purchase a new car, the experience was exceptional. The level of professionalism and friendliness was second to none, and I would like to pass on my sincere appreciation to Harriet Smith for her time and patience – Car Buying is not something I enjoy but she made me feel at ease, catered to my numerous quotation changes and all this with a happy and warming nature (I would suggest she maintained a smile throughout but with Covid restrictions it is somewhat difficult to see whilst wearing a mask). Based on my experience I would definitely recommend a visit if you are interested in a Jaguar, and to ask for Harriet personally.

J. F.

I have recently had first class customer service and hospitality at Inchcape Land Rover Derby. The sales staff, in particular Charlotte Brough, we very helpful, knowledgeable and completely in tune with my requirements for a new Land Rover. I was guided through the specification and purchase process very professionally and without any pressure. It has been a real pleasure to have bought my car from Inchcape and it has been a great and memorable experience.

H. C. K. F.

I absolutely love my new car! Clive helped me find my new car and made the process so easy. Very easy to contact if I thought of anymore questions. Highly recommend!

S.

I had an issue with the SIM connection in the car. Handover was done with Covid 19 in mind. I like the email with video file from the technician explaining the results of the diagnostic tests.

T. F.

Mark was very good and i'd give him 5 stars for service but overall I cant give 5 stars because the paperwork was to lengthy on the day, it took over an hour to collect my vehicle even though it was a booked appointment and no delivery service was offered even on request. (before corona). When I bought my wife's Discovery sport from land rover in Bedford we had the vehicle delivered to the house free of charge even though its a lot further away than my local forecourt.

R. N.

I would like to thank Darren and the team at Inchcape for an amazing service in buying our new LR Discovery. This is our third LR, but first that I have purchased from Inchcape, and I found the team to be very knowledgeable, efficient and it was a pleasure to deal with them throughout the whole process. I was impressed how they have dealt with Covid and the handover / collection was very impressive, bearing in mind, the restrictions imposed. I would definitely recommend their services.

M. H.

Not the best setup on arrival, needed signs with instructions on where to go as doors were locked. I had to ring up 2 days before to check if recall was still happening as it was a sit and wait, informed that I could not now wait so it was a good job that I called, I had asked for an update when ready as I needed to organize a lift, again I had to chase and was told that it had just been finished, I knew that it was ready significant time earlier as vehicle has a tracker!

R. B.

From buying my new Vogue from Derby through to the aftersales department, I have experienced nothing but excellent service and delivery. I brought my previous Range Rover from Nottingham and they were awful. If you want to purchase a Range Rover I would highly recommend Inchcape Derby.

V. H.

Back in November I started looking for a new car. I looked all all makes and all sizes of cars. I had a rough idea of what I wanted but I needed to find 'the one'. At Inchcape in Derby, Louise Ganley helped me narrow the search and finally in March I found 'the one'. However, then we had lockdown, Louise had the car transferred from another Inchcape dealership and there it sat until June. Louise was patient with me as I wasn't an easy customer. I have to say her professionalism and her friendly style suited me as a customer and I was pleased that it was Louise that completed the sale. I would recommend you visit the dealership if you are thinking of buying a new Land Rover for their great customer service.

M. M.

Great service throughout I purchased an F pace which is a great fit for me. I dealt with a lady called Harriet who was very knowledgeable, able to answer all my questions and kept up excellent levels of communication from start to finish. Highly recommended, thanks again!

U. S.

Great service provided by Land Rover Derby. Love Our New Defender . It was delivered on the date promised. Harriet Smith has been great through out the whole process.

N. S.

Since taking over our case Charlotte has kept us very well informed of progress and has been extremely helpful from start to finish with the handover instruction

D. D. P. P. R.

My initial experience didn’t start off very well and without going into war and peace I just wanted take a minute to say thank you to Adam Luckwell for taking ownership and putting thing right. If it wasn’t for his service this review would definitely have been a complaint. He’s a credit to the dealership as he salvaged my experience and turned around bad situation. Cheers Adam 👍🏽

R. B.

Magic Mike was brilliant! Our car came earlier than expected, which was brilliant. Mike talked us through the whole process from start to finish, helped us make our choices . Absolutely love our Discovery Sport thank you. I think our only negative comment was when we popped into the showroom for the first time back in January- the sales team were busy and we weren't acknowledged, which was a little annoying- it would have been great if someone had explained it would be preferable to book an appointment. We left at this point a little disgruntled, but then as we were really keen on a Discovery, I booked an appointment online, spoke to Mike on the phone and from this point, the service was great.

S. J.

Staff here really looked after me. After having bad service from another LR dealer, it was a breath of fresh air to be treated to the first class service provided by David Orme. I live 100+ miles away from the dealership so couldn't test drive until I collected the vehicle, David was very helpful in giving me all the information I needed, a personalized video of the car, specific details about it's history and some other non standard queries. I'd definitely recommend to anyone.

S.

Although I haven't personally visited Inchcape Land Rover Derby yet, I received an excellent service whilst purchasing my approved Jaguar XE. Charlotte was very helpful at every stage of the process from initial sales enquiry all the way through to my after sales enquiries. The car was delivered to me during the 2nd lockdown and was in excellent condition on arrival. Thank you Inchcape Derby and especially Charlotte.

J. R.

Having just taken delivery of my new car, I am absolutely delighted to report that the service I received from Harriet Smith was second to none. From my initial enquiry to Harriet about a Jaguar XF situated in York, to purchasing the car now relocated to Derby, Harriet was both efficient and extremely helpful. Constant updates and video presentations added to my appreciation of the process. I will certainly visit Inchcape Derby first when the time comes to change this car.

P. H.

Deborah the Host Reception Lady was brilliant. Came straight over, sorted an on the spot service booking and gave me a bottle of iced water. Well done - very impressed!

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