Reviews of Western Mazda. (Car Dealer) in Edinburgh (East Lothian).

Western Mazda

304 Reviews

137 Comments

Car dealer

Mazda dealer

Edinburgh's Luxury Car Village, 1 Skene Pl, Edinburgh EH28 8TJ, United Kingdom

Description

Information of Western Mazda, Car dealer in Edinburgh (East Lothian)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Western Mazda

Popular times

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Reviews of Western Mazda

B. H.

Very friendly and helpful staff, excellent customer facilities with free coffee and biscuits, comfortable chairs if you have to wait for for your car to be serviced or checked over. Great place to come and browse for your next car.

K. P.

Walked in this morning to replace batteries in my keys. Welcomed by a friendly and professional staff. All toke less than 5 minutes. Before I sorted my keys out in Edinburgh branch I was in Hamilton branch.. terrible place. When I walked in, sales guys looked at me like I was homeless. No "hiya", no "how are you?", no "how can I help?". Felt there like an intruder.Approached a receptionist who said she cannot do anything for me because their tech guy is away and will be back in 30mintues or so. Hamilton branch should learn from Edinburgh how to treat a customer. Edinburgh branch highly recommended! 😊

c. y.

Great service very friendly atmosphere thanks very much to David from mobility 10,+

P. H.

Glen Pringle sold me this stunning 2 litre MX-5 RF recently, and I love it - it goes! After I got it home, I noticed some minor scratches to the wing, but David Clark organised to have it repaired and lent me a brand new 1.5 litre soft-top in the meantime, which was different but also pure fun to drive. I’ve got the RF back now and the repair is perfect. Thank you both for looking after me and congratulations to Western Mazda for top-notch customer service. I’ll be back.

R. M.

Fantastic service at Western Mazda from Gareth .Highly recommend him and the team I am very grateful for all the help to get me my lovely car 🚗 …

C. B.

Fantastic experience when purchasing my new car. Could not have gone any better. Thank you David :)

M.

We would like to thank Stephen Hutchison for the work and effort he did for us to receive our new Mazda CX-5. He was very friendly and accommodating. Our car had been valeted to a high standard. All the paperwork was ready and we had no delays. We love our new car. Thank you so much to everyone involved. Great company. We would certainly use them again.

M. N.

I have been a customer at Western Mazda for the last 12 years and I can't recommend them highly enough. The cars are fantastic and the service received is incomparable. I want to say thanks to Stephen Hutchison who I have dealt almost exclusively the entire time, and also Scott MacDonald who I picked up my CX30 from this week. Everything always goes so smoothly, and leaves you with nothing to worry about. Thanks everyone.

C. C.

Fantastic service very helpful and friendly service. Excellent range of cars with great prices. Scott is a very knowledgeable salesman and very helpful and happy to explain all options. The showroom has plenty of room to move around and is is wheelchair friendly. Excellent place to visit and David is very nice and helpful. Great new range of cars Good to see new electric models being added to the ramge

Z. T.

Recently bought a used car from here. I live 200 miles from the dealer but have to say that Stephen was excellent at providing information and content about the vehicle I was interested in. Communication was great, service excellent and very accommodating with the management of timelines for preparation and pickup of vehicle. Everything explained fully and no pressure at all. The fact I traveled 3 hours to deal with this branch/brand of all the ones I was in contact with says a lot about the service I received from Mazda and in particular Western/Stephen! Thank you!

F. M.

Was only in for a look as not in a position to buy for another 2 weeks but wanted to get some ideas. No pushy salesmen tactics just very knowledgeable, friendly and helpful staff.

B. D.

Excellent service start to finish from David R. Absolutely loving our CX-30! Due to issues out with the dealership, our mats unfortunately didn't arrive in time for us picking up the car however David went the extra mile and personally delivered them as soon as they arrived. Thank you so much for your amazing customer service David.

C.

Went in curious about what Mazda could offer, but dealt with David R, lovely guy, helped me see a little bit clearer on what I wanted leaving me pleasantly surprised. Great Salesman, next car I will be buying will be a 3 from David, Im sure the whole deal will go great.

K. W.

Not much to say, really, they seem to have done an honest job of the car servicing I visited for. Calum was polite and professional throughout, I had many questions as a first time Mazda owner, and he patiently helped with them all.

M. B.

Buying a lovely CX-30 from Western Mazda was made easy and pleasant by Scott MacDonald (even keeping me straight on the slightly byzantine transfer of a personal plate from my old car to the Mazda). Nothing was too much trouble for him, and the whole experience was quick and professional.

J. K.

Excellent service from David Robbie pity can,t give six stars we travelled 250 miles from Chester to do a deal not rushed on the test drive paperwork sorted in no time hassle free pressure free everybody well at ease if Carling or in this case Mc Ewan,s did car sales this would be it maybe be car sales dealers should really come North of the Border to see how it,s really done thank you David your attention and service was 2nd to none

L. L.

Outstanding service from Craig at Western Mazda. I purchased a used Merc GLC, whilst not one of their franchise cars, Craig was still very knowlegable, friendly and helpful. There was no pushy or pressured sales, just honest helpful advice. Nothing was too much, he went out of his way to make sure I was happy. I would without doubt reccomend Craig and Western Mazda to anyone. Thanks Craig and team!

S. K.

Great environment, knowledgable team, personable, friendly. As a woman, it can be daunting asking about cars :-) but I never once felt out of place during my time engaging with Western Mazda.

K. L.

Buying a new car from Scott was quick painless and easy. Went the extra mile as we're in Glasgow and dealership in Edinburgh. Will definitely be using the dealer for servicing despite the extra miles

T. S.

Really great people at the desk. If you have a Mazda, this is the only place to go.

N. L.

Really fantastic service from Mazda. We dealt with Lee at the New Bridge branch and he really looked after us from start to finish. Having always shopped with Mercedes or BMW this is the first time I have deviated away from these brands and I feel I haven't compromised on quality or service. Really impressed and I love me new CX-30 😁 …

c.

A reasonably priced garage to get your Mazda serviced, always friendly and helpful and go the extra mile to rectify any problems. I’ve been using their collect and deliver service which has turned out to be excellent , they collect your car when they say they will and endeavour to get it back to you that day .

H. h.

Efficient, Professional approach from the Staff who delivered what they promised, when they said they would. Counter Staff were informative and approachable and are an asset to the Forefront of their Fleet. Will return car here, going forward with no hesitation and gladly recommend.

m. c.

Excellent service from Western Mazda. Have recently had my Mazda 6 serviced and some repair work done under warranty. Was offered a courtesy car and the service staff were incredibly helpful and knowledgeable. Car was washed and cleaned on both occasions as well as sanitised with a sticker left on the door window to confirm. It's the small things that matter and Western Mazda do them well.

R. E.

We have purchased 2 Mazdas over the past year. They have the best standards and service. Always a very pleasant experience, Mike Robertson has been really amazing, very helpful and positive and makes you feel like a very valued customer.

M. R.

Friendly and professional service from Scott, new car prepared and ready on time, and helped with setting up phone pairing.

J. t.

Friendly and fuss free, comfortable socially distanced couches dotted around the showroom giving you somewhere to work whilst you wait for the service to be done. The bill was exactly what the estimate was, no loading up or hidden extras.All of the staff were very helpful. I would definitely use them again.

S. C.

Fantastic service from start to finish, Lee Elvin was a pleasure to deal with, personable, friendly and knowledgeable - the whole experience was excellent, absolutely would recommend!

P. W.

I have been a customer of Western Mazda for 3 years and have been very impressed by the "service" side of the business. And therefore had no hesitation in choosing them to supply my new CX5. There is a lot of 'paper work' to get through in a modern car purchase - but Scott was a pleasure to deal with from start to finish and made the whole process as slick as possible. Many Thanks PW

R. M.

Like many people I have purchased a good few cars over the years, however I cannot recall as good an experience than I received throughout the process from Mike Robertson. From my first visit to the showroom where Mike had set up a rest drive for me to the final visit to hand over the old car and take away a new Mazda CX30, Mike continued to deliver a first class service. I would recommend anyone looking for a new or used car to visit Western Mazda, you are sure to receive a first class experience from all involved.

A. H.

Had arranged test drives for 2 vehicles.Salesman Scott was welcoming.Explained controls etc and allowed us to drive off on our own which was better.This allowed us to choose our routes and properly test both vehicles.On return Scott understood that we were looking at a number of vehicles and there was no pushy hard sell but a good understanding of our situation.This was very much appreciated.

I. N. I.

Great service at Western Mazda, bought my first car here! David was really helpful and accommodating. Would highly recommend!

R. M.

Took my Mazda 6 in while it was still under warranty for a known issue with the wheels (surface bubbling and peeling ).The man I spoke to (Stewart)was very helpful and pleasant and he told me they would be in touch and didn't think there would be any problem.He said the wheels were on order and it might take a while.After about 6-8 I weeks I used the "contact us"facility to enquire whether there was any news on my warranty claim to be phoned 15minutes later by what I can only describe as a very"abrasive"woman who told me my claim had been rejected and that they had phoned and left a message.As I have both an answering machine in the house and mobile voicemail I doubt this very much.i asked to speak to someone else to be told she was the only one there!4.30pm???She said the claim had been turned down because of something about the service history(full service history) would certainly put you off buying a car from them if this is how they treat people. I would like to thank manager Phil Hare who looked into my case and cleared up the misunderstanding regarding the warranty,my wheels have been refurbished and are now how they should be.Also many thanks to Micheal who arranged for the work to be done and gave such excellent service 5 star service from both.

F. W.

Purchased my Mazda here - the guys went the extra mile to make us feel valued and get us the car we were after. Very happy with our new car! Thanks for the great service.

A. H.

All round excellent experience. Sales Executive (Lee) was empathetic, understanding and a credit to Western Mazda. The Mazda 6 is superb.

V. S.

After a few issues at the start I cannot recommend Western Mazda highly enough. Initially buying the car was a very pleasant experience, Lee couldn't have been more efficient and helpful and the issues I encountered with service were sorted out quickly and rectified with excellent service. Thank you to all the team, I'll definitely return again

W. S.

Outstanding service received I have bought a used Mazda CX-5 about a year and a half ago from a Toyota dealer in Bournemouth and have been informed by Mazda about several safety recalls. Living in Aberdeen now, and having had horrendous "service" from Arnold Clark in the past on a Volvo S-60, I did not trust my local dealership and therefore called Western Mazda Edinburgh to have the safety recalls done and spend a nice weekend with my family in Edinburgh. Also asked for a courtesy car, which was given to me in top-notch condition. Arrived around 7:45AM, despite them officially only opening at 08:00AM was greeted friendly by a true gentleman, offered some coffee and cookies whilst he got started and then withing 5 minutes was serviced. IF AT ALL - the only slight comment I would made is that the gentleman informed me the the courtesy car had a GBP 12.50 service fee for insurance on it - which - I cannot recall when booking the car in. However, understandable to pay something for insurance. Got the courtesy car and picked up wife and baby from the hotel to take them to the zoo. Was also informed the car would be ready at 4:00PM and that they would call me, but also that they would close at 04:30PM. Was called at around 4:00PM - already on the way back to Western Mazda - when putting some fuel in the courtesy car and when arriving there, the car was ready - all safety recalls dealt with, nicely washed AND vacuumed - what a treat! On top of it - they had closed the job and did not charge me anything for the courtesy vehicle, which I found REALLY generous and nice. Driving away with my Mazda CX-5 - I immediately noticed that several functions performed much better. It was driving smoother, the i-stop kicked in more often (which before was a bit of a mystery when it came and what it did not) and was overall VERY happy. Have to say - that with an experience like this, I am seriously thinking to have the car next serviced there - and not at a local garage - as I was so pleasantly surprised with their friendliness on the phone when booking, their call-backs, the experience with the gentleman at the location, and above all their work. Well done Western Mazda Team! I can only HIGHLY recommend you!

P. H.

Great Service and love my Mazda

D. F.

Annual service completed on time with no fuss. Emailed me a video of the safety inspection of the underneath of the car. Well recommended.

G. C.

Having just completed a purchase of a new Nissan Juke via distance selling, using the company's website and through telephone conversations and emails with Senior Sales Consultant 'Dougie Mcrae', both my wife and I couldn't be happier with the service we've recieved. Thank you Dougie and the whole team at Western Nissan Edinburgh for making the process seamless and very easy. We highly recommend Western Nissan Edinburgh, our 5 star rating is very well deserved. George & Jayne.

D. D.

I took my RX-8 in for a safety recall. I found the customer service to be excellent, they gave the car a full health check and washed the body and hoovered the carpets. Very good

O. “. A.

In for a Mazda recall, thought they wouldn't be nice since it's an old car and I don't use them for servicing bit they were extremely nice and professional. Even got offered coffee twice.

I. F.

Very prompt service. Very polite staff and everything seems to have been done well

S. M.

Our experience of buying our new CX30 was excellent. As always. Thank you David.

N. N.

A fantastic buying experience. Not once, but twice. I'll go back for my next car, too.

S. S.

Very well looked after by Mark, chauffeured to the tram stop and then picked up and taken back to the garage. He even brought us cold bottles of water and juice for my grandaughter. Would recommend to friends and family. Thank you Mark😁 …

s. j.

Looking to get a Mazda 6 GT sport Nav+. Was able to have a look at a 6 in the showroom but was unable to test drive one. Great car but looking at other options as I am able to test drive those.

S. L.

I had a great exerience dealing with Liam Forrester at Western Mazda. He was very knowledgable, genuine and not too pushy when closing the sale. I absolutely love my new mx5 and look forward to dealing with them again in the future.

K. O.

Guys here know their stuff, my 2009 Mazda 6 was given me a headache with loads of mechanical issues. Western Mazda came through with an excellent service when I needed it. Highly recommended

G. F.

Very pleased with the welcome and attention given to me today by Liam at the Mazda garage. No pressure and very helpful. Arranged a test drive on the spot for me without any obligation. Also very knowledgable.

T. B.

We buy all are cars from here. They treat you very well and most of all , do there best to help.

J. W.

Whilst holidaying in Scotland had problem with flashing stop start button took car to Western Mazda Edinburgh received first class service diagnoised the problem cleaned my car and reassured me all is well with my car. Would like to say a massive Thank you xxx

a.

Very good experience when you purchase a car. Specially Glen Pringle and Mike Robertson are on the very best of customer service. Highly recommended

A. M.

Great service but parking could be an issue at times

A. R.

Excellent service from Joe who picked and dropped off the car, and Michael from the service department who explained what was going on with the car.

A. K.

Very helpful and efficient service by Mike Robertson. Once again It was a pleasure ordering our new car.

R. J.

Mr Mike Robertson whom deals with motability side of care sale.what an asset he is too you're sales team.he understood my wifes condition and made her feel relaxed and knew what she was buying and went that step further in letting her see what kind of car she was getting.Also as we couldn't pick up the car on day specified i called him too let him know that wife had been taken into hospital.he called myself back on 26/4/2019 as my wife was released from hospital on 25/4/2019.And she called to say she was released from hospital and can pick car up on 30/4/2019.What excellent man he really is.In our conversation he asked how my wife was this type of service blew me and my wife away.Also youre staff whom also answer the phone as soon as you phone are excellent.I thank you're self and the service we recieved you have put the fun back into wife in her experience in buying a new car.Thank you.

A. B.

Always great customer service....whether dropping car off for service or even buying a car.... never any pressure sales tactics from either salesmen or service advisors which is really appreciated...

D. T.

Went there to sell my Mazda. Met with a professional sales manager who delivered price as promised.

M. S.

Bought my 3rd Mazda from Western here in November, Sales staff great going above and beyond to get me the car I wanted and a deal to suite me.

S. P.

Vip event very relaxed and informative good customer service

J. G.

Good dealership, no pressure selling, and they know there product

T. S.

Sales experience was great - very helpful. After sales took some chasing for an issue, but seems like it is going to be resolved for me.

M. S.

Service department - friendly staff and keen to offer their services. Unreasonably high labour cost.

T. L.

A recall on my car . Very quick. Only waited 30 minutes instead of the 1 hour they thought it would take.

D. F.

Sales staff over past few years, and 5 Mazda cars, have been excellent and extremely proficient. Service though leaves a lot to be desired, extremely hard to get someone to talk to, and despite giving all your info to a receptionist, once thru, you have to give it all again. Warranty is another whole ball game, don’t beleive what your told, as from past experience I have at a cost found out that they don’t follow through with this. No more sales from me I’m afraid !!

K. M.

Exellent servicewith Mike Robinson thankyou

A. M.

Great customer service even without purchase.

D. M.

Excellent, medium sized Mazda dealer with helpful staff. Showroom with new and used cars available.

D. C.

Excellent service at a fair price. Shuttle service to and from tram makes things easy for getting to and from the garage.

D. M.

Service team excellent. Car valeted whilst waiting. Thanks John and the rest of the team for your assistance.

r.

So far so good. Worked out what I hope is a decent deal on a Mazda 6.

H. S.

Great service all round

K. B.

Brilliant service and friendly hospitality, always willing to discuss your requirements and spend time with you, thanks Glen..

B. H.

First service excellent service very professional and friendly

B. R.

Pleasant aftersales staff and a quick efficient service and MOT carried out.

K. L.

Well presented, good quality cars. A world away from Arnold Clark........

R. J.

First class sales presentation and test drive.

R. J.

There were no courtesy cars available when I took my wife's car for service.

p. w.

Excellent service always, efficient, friendly and thorough

E. D.

Booking car in for a fault staff very very polite and helpful, can't do enough for you.

T. L.

Car was recalled due to an issue with the drivers airbag,went back to collect and the car had been all washed and hoovered 😁 thanx Mazda !! …

A. H.

Swift and simple purchase with good communication from Pete Brown

H. D.

My car is from there. They sell quality Mazda cars and provide excellent service.

N. J.

Friendly and informative staff. Clean showroom.

R. H.

Modern looking and staff were great. Only issue was lack of parking really.

A. D.

Efficient servicing and friendly team

B. F.

Friendly staff and very helpful.

I. G.

Great service - fast, efficient and a real attention to customer service.

C. W.

Relaxed atmosphere and free coffee whilst you wait.

J. M.

Asked for Gary the Salesman always excellent customer service

D. M.

Top class service. Love the work booths.

R. A.

Very good get Liam Forrester if you can very helpful

K. F.

Great experience buying a new car!

C. M. L.

Collecting car, as usual staff friendly, helpful and courteous.

B. D.

Welcoming, friendly, informative but not pushy or overpowering.

F. B.

Friendly efficient staff with good customer service.

P. J.

Excellent staff, knowledge and support.

A. R.

Service staff are always so nice and helpful.

D. W.

No issues, great service A1

A. M.

Recommended

G. C.

Car in for service. Plenty coffee if you wish to wait.

r. m.

will get a 5th once the work has been done

I.

Friendly, courteous and efficient dealership

H. M.

Very thorough car hand over

J. M.

Superb service and setup.

Z. S.

Great service in tough times

J. S.

Excellent deals good service.

A. A.

Great staff, very courteous

V. V.

Very good service always

H. T.

Very efficient and helpful staff

Ł. K.

Quick and efficient. Pleasant.

S. K.

Excellent customer service.

E. H.

Excellent service very helpful

R. P.

Great service as usual.

m. r.

Nice cars

A. N.

Very helpful staff.

A. E.

Fabulous customer service.

J. M.

Prompt efficient service.

J. S.

Experience was very good

M. J. M.

Happy with experience

R. P.

Do their job

I. R.

Great service.

T. W.

Fantastic

D. S.

Great

s. d.

Great service

B. C.

Excellent

K. H.

Efficient, courteous and professional service

d.

Fantastic service from Adrians. Although the car was delayed, the dealer sent monthly updates and communicated brilliantly throughout. Love our new car, couldn't be happier! Would definitely recommend!

R. M.

E. R.

A. M.

C. F.

J. Y.

B. S.

I. W.

B. G.

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