Reviews of Stephen James Woolwich BMW. (Car Dealer) in London (London).

Stephen James Woolwich BMW

532 Reviews

238 Comments

Car dealer

BMW dealer

Duke of Wellington Ave, Royal Arsenal, London SE18 6SR, United Kingdom

Description

Information of Stephen James Woolwich BMW, Car dealer in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Stephen James Woolwich BMW

Popular times

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Reviews of Stephen James Woolwich BMW

S. H.

I usually go to the Stephen James dealership in Ruxley and have always been pleased with the service there, but the Woolwich branch was outstanding. Little extras like the receptionist standing up and greeting me at the door by name (I assume having checked my number plate as I was parking) make such a great first impression. Truly impressed.

J. O.

I’ve visited this branch several times over the last couple of years, with my 1 series and 4 series, and was always well received by a knowledgeable, transparent and affable group of staff. Charlie Power in particular, who has always gone above and beyond my expectations with his professionalism and integrity - if my gratitude could be extended to him it would be much appreciated.

A. M.

I did my BMW service at Stephen James Woolwich last week and I had a very good experience. Paul Dawes, the Service Team Manager went above and beyond to ensure all matters were addressed timely and in the most pleasant way possible. He even managed to get me a generous discount on the new tyre which I was very happy about:) Thank you for a great experience!

A. M.

My favourite BMW Service. From start to finish. Greeted by nice young lady at the Reception and all around staff very polite and helpful. On my two previous last visits Mr Niran took care of my car. Very friendly, professional, if there were any slight delays would contact me straight away to keep me up to date and offering a variety of options to choose from so it is convenient for me. Same I can say about mechanics doing work on a car - professional, sending videos with no delays explaing and showing what kind of work and why has to be done. Overall great experience. Highly recommended. Keep at it!

V. P.

Got my car here back in august. I rate the manager (Andy? is his name I think) who helped me with my delivery date and was generally really good. He basically kept his word e.g. called back when promised etc during the sales-delivery process.

J. F.

A fantastic dealership with very helpful staff. I purchased a car through Marcus and he was professional and extremely helpful throughout the whole process. Extremely knowledgeable and friendly and pickup of the car was very flexible. Overall a great experience.

M. C.

Great experience purchasing a 1 series here from Kacper. Everyone in the building is polite, friendly and makes you feel at ease. Altogether it was an efficient and straightforward process; I wouldn’t hesitate to purchase from them again in the future.

S. D.

Would like to thank Paul and the rest of the staff at Stephen James BMW Woolwich. They were extremely helpful and efficient when dealing with my motabilty vehicle. Being disabled means my car is crucial to my everyday life. They were absolutely amazing. Thank-you all of you

S. T.

Annual Service, MOT and a long outstanding repair carried out. Excellent service. Special thanks to Paul Dawes for his professional attitude. He was exemplary polite and helpful. Strongly recommended.

m. c.

After a not so good first experience the leader Paul came through with some professional customer care to which I felt very satisfied as a first time BMW client.

K. P.

Great service at the BMW Showroom big thanks to Charlie pal and the team quick efficient and got my car looked and fix in no time will recommend my friends to this showroom and thank Saab to make me feel welcome true credit to BMW ❤️

P. R.

Went 19 Feb to collect my motability mini outstanding service 10 out of 10 to Lee madden

V. C.

Peter the salesman was very helpful and very good at his job , the Woolwich branch very professional and everyone was very nice, and Paul in the service department was most helpful, would highly recommend.

R. K.

It's been a while since I've had a neutral to positive experience at a main BMW dealer so I didn't get my hopes up for this visit. Car was booked in for a diagnosis, faults were identified the same day, repaired the next day and vehicle was back with me 48 hours later. It was the textbook service that should be standard. Thanks to 'Dave' for looking after me in a timely and professional fashion.

S. H.

I had a great experience here when I took my car in for servicing. Reliable, honest service. I was assisted by Charlie Power who was very informative and gave me the best advice on what was required. Will definitely be returning.

S. B.

Pete is helpful, pleasant and knowledgeable. Great service. Amazing car!

J. M.

About 18 months ago my workplace moved and I started to use Stephen James in Woolwich. My experience there has been really first class. They are both courteous and helpful. Paul Dawes, the service manager, is particularly good. I had a problem with my 5 series that another branch couldn't resolve. They diagnosed it straightaway and fixed it within 24 hours. I now take my car there for servicing and warranty issues, and despite the pandemic their service has remained consistent. When I look to change my car later this year I will go back to them for this too. I couldn't recommend them more.

S. E.

Excellent experience at Stephen James Woolwich for buying an approved used X3. The sales executive i dealt with was Lee Madden who setup a test drive and showed excellent knowledge of all the car features and specs. The negotiation process was stress free as Lee was able to offer me many options across all Stephen James dealerships. Lee was able to go above and beyond by bringing cars from Bromley and Enfield for me to look at. I definitely felt the customer's interest were at heart - all the paperwork was explained clearly and the after sale care has been top notch. Highly recommend.

A. I.

Many thanks to the Stephen James Woolwich personnel who take good care of my car and sort out my ad blue sistem failure free of charge even if my warranty just expired couple of months .

m. t.

Thanks for all... Thank you to Reception pepole... Thank you Panayiotis Theodorou 5 star for your customer service, all the staff are very professional and friendly . Good service 👍 👌 👏

T. N.

Had to make multiple visits due to various manufacturing faults on my new 3 series. Was excellent service throughout - especially from Paul the Service Team Manager. Was updated frequently on the progress of the diagnostics and repairs, even got a video of the diagnostics from the technician (very cool!). Would highly recommend!

R. R.

Great experience. Just want you need in these crazy times. Went in for a tyre repair. All the necessary safety precautions in place (social distancing, masks, sanitizers, clear two-way marking). Jack was fantastic right from the time we got there. Very clear and concise in what was going to happen. Dropped the car in the morning, received a call later in the afternoon on the status, followed by a call again the next day confirming approval for the tyre replacement and collection in the evening, 24 hours turn-around...what a seamless experience!

M. P.

Personally have made multiple visits to this branch, feels as if its home due to the service, always been amazed on how they are able to resolve my issue no matter what. During this pandemic had to get my vehicle repaired, as safe as possible Danny from bodyshop made everything go as plan as he said and got my car back for me quicker then expected! Big thanks to the service department, especially Raja & Micky who can easily notice a fault and provide a solution from a mile away. Excellent service regardless of the situation we are facing, keep it up team!’👍🏽

A. K. T.

Exceptional customer service, everyone is equally friendly and are ready to help, at any time. Have been at this branch for few years now and everytime it's the same, brilliant approach, towards everything, from the car service to general assistance. Highly recommend this place 10/10.

M. A.

When I called to book my BMW in for an MOT I got through to Merete at the desk. I was taken back by how genuinely lovely she was. I don't have the vocabulary to describe it but I felt compelled to leave this review because of her. I asked if I could drop the car off early as I had an ear operation and she became more concerned about me than the car and just said 'of course' in regards to the car. The next day when I went to drop the car Merete happened to be the person at the desk. I knew this because of her American accent. I was not expecting her to remember who I was as she probably deals with so many customers. She greeted me, asked if she could help me. I said I was dropping my car off for an MOT. She asked when it was booked for I said tomorrow but I was dropping it early and she remembered me and the conversation about the ear operation continued. It made me feel like she cared and that meant a lot. I've not always had good experiences with Stephen James Enfield and I've wrote about this. So it's only fair I write about how awesome Merete was and is. We need more Meretes in this world. I would also like to mention Jack Groves in servicing who looked after me. He was also very nice to me and I know that sounds cheesy and not like a big deal but it makes the biggest difference in customer experience when people are just nice to you. Dave who had helped us with my wife's mini also needs a mention. He's always awesome to us and Megan Saunders was ever so lovely and helpful too. Generally though all of the staff at Woolwich are lovely and I've always had a pleasant experience whenever I've had to visit. So well done Woolwich!

B. t. T.

Used 2 different bmw dealerships before, wasn't happy with them. Started using this branch and haven't had any problems since. The service department is spot on, upfront and honest and will try to help where they can. 5 stars all day long!!!

J. E. H.

Just purchased car and they were very knowledgeable and helpful

L. D.

Very nice and friendly team. Upon arrival you have your temperature checked and asked to sanitise your hands, social distancing measures are clearly in place. Everyone I met was very friendly & more importantly helpful, making an effort in particular with my children. The gentleman I first met was keen to have my car serviced & collected according to my timeframe. I don’t know everyone’s name however David & his manager in particular were great.. Customer experience & service from beginning to end is top quality, they went above & beyond.

C. H.

Took my car in for remote not working fearing the worst. Charles the service advisor changed batteries so all good. Can't thank him enough really first class service a credit to his employers.

S. N.

Big thanks to Rebecca Reed for assisting me today in a really efficient and warm manner. Thankfully i was referred to BMW woolwich, in which i have been looked after very well on a few occasions this year. I want to thank Mr Fig, his expertise of BMW shined today as he assisted me in approximately 20 seconds with a technical issue today, Paul D for his greeting smile always, Charlie and the rest of the team. The branch cries efficiency and the standards of BMW i have experienced for many years. It is worth noting that the team are working during a lockdown in fine style always accommodating and a hub of excellence. I thank the team for providing a great customer experience for me despite a difficult climate to be customer facing and attempting to provide a essential service in a challenging time for all.

N. C.

Had a very warm welcome from the staff. Servicing was very smooth. Jack especially was amazing with his customer service skills. He was very attentive. Would definetly recommend this branch to anyone.

A. K.

Reliable trustworthy service from Charlie power 👊🏻. Someone you can trust unlike some places. Top service from Stephen James wollwich

M. M.

Great staff easily accessible and always sort out any query I have had from servicing to sales.

S. M.

Excellent place, friendly staff, specially Marcus ... He is a legend. Warning! If you go this place and you speak to Marcus then you will be driving out a BMW

M. D.

Stephen James Woolwich Service deserves golden five stars. They saved the day for me. I recently bought a used BMW X1 from a well known dealer who I had high regard for (not anymore) On my home drive, I realised that the navigation or the display dint work. The entire CID (Computer) was given to me completely dead. How should I feel ? So here comes the rescue. When I took the vehicle to Stephen James, they investigated and found out that the entire CID head unit had failed. A new one cost £2000. To add to this the key head unit also failed. But luckily when Stephen James called BMW, BMW extended their 'Good will warranty' to replace the unit free of charge. I only had to pay for the service. Much grateful to the entire team at Stephen James Woolwich for saving the day for me and helping me to start my BMW journey on a beautiful note.

D. M.

From start to finish SJ Woolwich were excellent with the purchase of my new car and the repair of my existing X2. From the sales team through to the service department for both cars was very good. I don't usually write reviews but after reading some of the poor ones on here I thought it only fair. Will be back.

J. d.

Great welcome, quick service and very nice waiting area. Obviously not cheap, but prices are from BMW, so as far as this dealership is concerned, I'll come back again! Lovely experience and everyone stayed professional at me even when I rescheduled my appointment several times (Sorry !) If you need to go see a BMW dealership, I highly recommend this one.

A. A.

Turn up in Stephen James Woolwich, apart from rainy day everything was great. Needed to undo my wheel lock bolts ( all 4 of them), because I didn't have my original socket and replace it with the new set of 4 wheel lock bolts, which had the socket with a pack( I brought new set with me, ordered online previously from online bmw shop) so I could replace my missing socket. I didn't have a appointment with them and someone from parts people sad they quite busy, but when explained my situation, they took my keys and car was done in about 20min and main thing it was FREE OF CHARGE. They said just have a lovely weekend:) lovely place, people, highly recommend to see Stephen James Woolwich!

j. p.

Absolutely fantastic place and customer service ! I took my 2002 BMW e46 for a recall on air bags and from the moment I have walked in, everyone was so friendly and welcomed me with open hands offering me a hot drinks. Lovely lady called Claire Hunt who looked after me and my car, went through the paper work with me and shortly after that I got provided with an exciting hire 2 series for the time while mine was being sorted. The next day when I came to pick my car up I was so surprised how well they have treated me. Answered all my questions regarding my car , have done a mechanical video check and even washed and waxed my car as there was not a single water mark. I HIGHLY RECOMMEND THIS PLACE AND WILL DEFINITELY BE BACK THERE !!!

S. Z.

Had a drive train error message come one so went to my local garage and they couldn't find anything. So didn't have a choice but to come to Stephen James Woolwich. Booked it in Brought the car to them they did say £198 for diagnosis and left the car with them They got back to me later that day saying fuel pump is the issue and would cost £560 to fix it and they also did a free health check and told me what esle needs to be changed (which was very helpful). Paul dawes was the person that called me back saying they will try and get BMW to cover the full cost and said wait till the next morning. BMW got back saying they'd cover 50% of the cost of parts and labour. So it was a no brainer at that moment to get it sorted by Stephen James. So few days later once the parts arrived car fixed and paid for I'm happy to be driving my ultimate machine again. Special thanks Paul and the rest of the team.

b.

Bought a type 2 charger cable for my car. Friendly service.

M. A.

Went in for a recall on my 520D, very fast and efficient service. Claire was excellent and explained all the process to me with an exact ETA. I was worried with all the negative reviews but think people are just miserable and look to take it out on a brilliant dealership. Will recommend Stephen James to anyone looking for a quick and speedy service with great customer service assistance. 5* all the way!

M. O.

Purchased a Mini from this dealership. Friendly and patient staff! Would really recommend Stephen James Woolwich. The showroom was stocked with a good range of cars so if you are unsure of what car to purchase visit the dealership!

D. S.

The dealership was fantastic and I had a very good experience dealing directly with Zulfy. He went out his way to answer all my questions and the dealership offered the best deals by far. He made sure I knew how to use all the features before I left with my new M4 and even allowed me to take it for a weekend test drive. There was an issue with the car I ordered but it was rectified swiftly and in line with what I’d expect from BMW. I will be back again for sure.

B. F.

It was so nice to be surprised. Both, by the product on offer and the service provided. We did not plan to by a new Mini. But a disastrous experience in a Volkswagen showroom and welcoming we got from Stephen James in Woolwich made us change our mind. Having test driven a Countryman we stayed on for a few hours, discussed the deal with one of the salesman in minute detail. It was not a hard sale as the car was superb. But the way we were handled by Nick hugely contributed to making the final decision. He was both courteous and knowledgeable. No question was too simple or too difficult for him to answer. We felt looked after and very tactfully encouraged. Andreas explained the finance details and at the end of the day we were ready to become owners of the new car. Everything was triple checked by Nick to make sure there were no nasty surprises. Before we left, we were given the date for delivery and a firm hand shake. It felt really good. The car arrived earlier than expected. In the meantime we talked go Nick regarding a few outstanding issues. They were merely in our minds. Every phone call was returned. Every query dealt with. This was not a five star experience. More like ten. With the service like that and the fabulous product - the Countryman is a joy to drive - it feels like a beginning of a long term relationship. Thank you everyone at Woolwich showroom (Jordan as well) for making it so special. Alina and Bogdan

A. N.

I’ve had my bmw fixed here 3 times now, never had a problem, work was done very quickly and professionally, All the staff are friendly, the free video health check is a good addition too.

D. B.

My experience was fantastic! From start to finish I found Lee Madden and James Goodwin attentive to my specification. Lee had managed to work very quickly on a car which I had missed to another buyer, then with it coming back to the market - It took no longer than three days turnaround. I was able to have my consultation/view/test drive etc the new car. With exchange of cars on the third day and me driving away... no fuss. Execution and delivery was spot on.

J. A.

Had my car serviced here a couple of times or MOT'd. The work has always been carried out to a good standard and I like the summary videos they send to the customer. The carwash service is also a nice touch, albeit the customer is clearly paying for this service and my less expensive garage back home provides the same service. However, general service prices appear to be prohibitive for a car that's not brand new anymore, and hence one assumes that such kind of work is not really what Stephen James is after and the focus is more on selling cars. The latest quote for an investigation of noise coming from engine compartment was £198 per hour for an initial investigation (excluding any work carried out). This seems extortionate to me, and confirms my impression that the service price level is rather high. The dealer could not provide a quote for a general service my car currently asks for. This is not my understanding of 'BMW value service' for older Beamers as advertised on the website. Booking appointments for the last few jobs has been difficult. Last year I had no response to my message through the online booking form and had to go to the dealership to arrange the appointment. This year, email messages to the service department have not been replied to and I as the customer had to chase. Not what I would expect from a dealer intending to deliver a '5 star service'. Once I emailed a specific person however I got a quick reply, so the attitude towards customer service seems to be hit and miss. I will therefore continue take my car back to my local garage back in Germany. It's a bit of a hassle, but at least things they get things done for a good price and booking appointments is no hassle. Plus, the coffee machines produce actual coffee, which they rarely do at Stephen James!

D. F.

I have purchased a used approved car from this dealership. I must say that the experience was absolutely fabulous from start to finish. I dealt with Konrad from the sales department. Not only he was professional but he was totally opposite to your typical car sales man! I had a terrible experience at Mercedes before and Konrad ensured that I get the best deal and he actually listened to my requirements... I love my new car and I will be coming back to Konrad in few years time!

n.

Really impressed with Stephen James. Their new location, while a little out the way for me compared to Blackheath, is easy enough to get to from Woolwich station / main roads and the brand new showroom looks great. I took my car in for a service in the morning and got a video assessment sent to my email address a couple of hours later. Very clear explanations and colour coded assessment of the work that was needed. I went away on holiday and it needed to stay at the showroom for a few extra days which wasn’t a problem at all. When I came to collect the car I was 5 minutes late past closing but Derek who was the last person at the showroom and running a little late himself gave up another 15 minutes of his time to make sure I could get my car and it wasn’t a wasted trip. Great service and friendly people. Cannot recommend enough.

K. B.

Purchased a 5 Series from SJ BMW. Must say never experienced such hospitality and satisfaction dealing with the sales team at this dealership. Especially working with Zulfi who got me best deal compared to all the dealers I previously contacted across the country. He was approachable and contactable at all times. Highly recommended.

E. J.

What a great experience... I called this dealer because they are local to me. I met Konrad from the sales department, he was very kind and understanding. He is an asset to your company. I am so happy with my little 2 series coupe! Thank you so much Konrad! I would definitely recommend this dealer, ignore poor reviews!x

E. W.

Amazing Service received from BMW, Woolwich, in particular from Dave Figg and his Engineer Jamie. Dave made sure I was fully appraised throughout the repair of my car and answered all my (sometimes silly) questions. Class A service. Would definitely recommend this garage.

R. P.

Staff are always very courteous and the showroom is well stocked with a good range of cars. Special mention for Ashley the financial controller, who sorted out some very good deals on brand new 2 series M Sport and 3 series GT Xdrive, for my wife and I. Always a pleasure to deal with this lady. Very honest and conscientious of generating affordable deals.

K. U.

Not had any bad experience yet good customer service polite staff and very helpful

R. L.

My partner has recently purchased a new BMW from this dealership. The sales exec that we dealt with was Konrad. He ensured that we actually bought the right car rather than sell us anything that was on display! Then he made sure we get the best deal. Overall the whole experience was great, the best part though was the collection day. Konrad emailed my wife shortly after leaving the dealership asking her what her favourite song of all time was. At that point we didn't think anything of it... Then on collection day the car came down a lift with my wife's favourite song playing in the background! What a nice touch! I highly recommend this dealership and ask for Konrad!

S. A.

I have recently ordered a new car from this dealership, from start to finish I must say that the service I received from Lucy was exceptional. During my time at the dealership I also had the pleasure in meeting Jim O'Donnell (head of business) who took time to ensure that all my needs were being met. I am a repeat customer at this dealership and will remain so, their attention to detail, courteous manner and professionalism are second to none. I cannot recommend this dealership highly enough.

M. O.

Got me a keyfob batterie here for les than £10 satisfied

A.

Fresh showroom/office, location is easy to access. Staff is professional and attentive. No upselling.. I booked my MOT and added a few extra (to be honest slightly random) services but ended up paying less as some of them were not necessary based on the inspection. Very nice surprise - not the kind you usually get elsewhere.

S. W.

Very attentive and courteous staff. Very pleasant experience. I only went as my vehicle was recalled but when they returned the vehicle it had been washed and hoovered and I was provided with a detailed list of general checks they had made to ensure my car safe on the road.

s.

Had a very good experience with Jordan from Mini. Excellent customer service,helpful and accommodating personality.Not a typical pushy car salesman and pleasant to deal with. I ended up not buying the Country Man but has referred him to my friends and family if they ever want to have their hand on a nice Mini!

B.

Big shout out to Paul and especially Sohail for their work! Quick to diagnose all the issues with a car I’ve just bought, as well as giving detailed explanations for each fault. Thanks guys!

G. C.

As per usual the professionalism and relaxed but business like atmosphere at Stephen James is why I think I will return, the staff keep you updated in a timely manner which is appreciated. Well done to Stephen James Blackheath.

i. z.

Excellent service. Following the covid sop .temperature check and hand sanitizer .on time finished the job and wash and dry .got clean car back.

H. C. Y.

Big thanks to Zulfy, the best sale executive I ever seen, he is very knowledgeable and professional, he had given all the honest and useful information to us, very patient and helped us to find our dream car and gave us a smooth and wonderful experience! I will definitely come back for my next one. Thank you very much.

S. P.

Excellent level of services and care at Stephen James BMW Woolwich. Had the pleasure of getting my new car from these guys and was all handled by Zulfy Al-Aza. Zulfy was attentive and worked to our specifications brilliantly. He found us, what we believe to be the perfect car. There was no pressure or forced opinion. He advised us on the best deal available He dealt with part exchange of my car seamlessly and the entire process was a painless as could be. Zulfy went the extra mile to ensure we got what we wanted. He kept me updated regularly on the progress of the car and made us feel at ease with the the whole process from start to finish. My overall experience at Stephen James BMW Woolwich was 10/10, 5 star! Thanks to Zulfy and Marcus for the the excellent service and countless cups of tea.

C. M.

Always fantastic service here. The team look after you and your car well. My most recent experience with Niran was fantastic. Would highly recommend

P. M.

I'm pleased I bought my Mini Coupe S at Stephen James. It's over 6 years old and all is well with it, but if I do have a small problem which I did recently when a certain symbol came up the dash which i didn't understand, they checked it out for me and no charge, this has happened more than once.

M. C.

Brand new showroom with all the used cars indoor. Got my 3 series from Konrad. He was very easy to deal with. He got me a best deal on final price. Nice guy and nice dealership.

F. R.

We purchased our used approved car from this dealership.We dealt with Zulfy and from start to finish our experience was excellent.At the beginning the car with the specifications We were looking for was not available but Zulfy in couple of weeks managed to find us a car which was exactly what we were looking for.Awesome Job!We love the car and we will be back in future.Thank you very much Zulfy! Well done!

R. W.

My experience was amazing. Devon Eubanks done a great job with finding me a car in a week and having the paper work sorted within this time. Nothing better than a speedy service! I would highly recommend him.

M. K.

From start to finish I had a wonderful experience. Alex King made the whole journey an enjoyable one. I previously dealt with the BMW in Bromley and I won’t be going back there again. Alex and his manager actually listened and didn’t try and get a quick deal. They catered to mine and my family’s needs, as my 3 year old said upon leaving “I’m impressed”. Go down to the showroom and experience it for your selves. Don’t listen to all the bad reviews. As I was so tempted to listen and avoid the showroom all together!. The only thing I would say that they needed was biscuits!.

Y. X.

This is the only branch where you can have car loan during my MOT service by the time being. I must say the service team is great, Derek (service manager) gives the best suggestion in terms of part changes. The only thing down one star is Stephen James service booking line is always busy and it's not easy to book a service. Not sure about sales part business.

R. H.

Purchased an approved used 320d m sport tourer from Zulfy. Straight talking, honest, no messing just how i like it. He has since followed up to see how i was finding the car and has committed to following up on some idiosychrosies i raised as i have not had a BMW before. So far so Very good.

R. D.

I am surprised when i read the bad reviews. I have always have good experience with them. i have been going to the Blackheath branch and now to Woolwich about 7 years now. If I fix something on the car they would normally wash it comps before handing me the car back. Except the new location, not on the high street or main road.

T.

I have recently purchased a BMW from Stephen James in Woolwich and I have to share what a fantastic service that the team provided especially Devon Eubanks. He was very knowledgeable and listened to what I wanted and then shared the vehicle that fitted my needs. Throughout the purchase process Devon kept me fully informed on the progress and was always available to answer any questions with in a friendly manner and with a smile. Would definitely recommend Devon and Stephen James BMW Woolwich. Thanks for a great service and a Fanta car.

A. A.

Was invited to stephen james woolwich during a sales event Was contacted and booked in for an appointment. Zulfy was my sales executive He gave me a lot of I formations and was very helpful. I bought a 320i Shadow Edition got a great deal and a factory order that arrived in 7 weeks to my spec . Zulfy and all the staff are amazing and I will recommend highly. Don't waste your time like I have before just go speak to bmw woolwich (zulfy)

T. B.

Very welcoming staff. They explain everything. There is seat to wait and to prepare drinks for yourself. Also the toilets are clean and available to use. Not completed quickly without any problem. I kept being informed about it.

K. M.

I've been dealing with Stephen James for many years at Blackheath and have purchased three BMW's this year alone. Their sales, service and parts team are excellent and in particular I must mention Robert Smirke in sales who is a role model to which other salesman should be judged by. I have had occasion to use their parts and service department recently and nothing is too much trouble. Having just bought an i8 from Robert, I wanted the best service and back up and Stephen James at Blackheath have provided it.

d. s.

I recently visited Stephen James in woolwich for a problem with my car. I was dealt with by Dave Figg in servicing and I have to say the man was absolutely fantastic. I normally don’t use large dealerships but after having dealt with Dave I have decided to bring my future business to this company. Once again a big thank you to Dave for making the whole experience so easy and hassle free, in my eyes this man is the yard stick as to how customer service should be measured. A real asset to the business . Mr Sandhu

P. B.

what a great site and great location!! the team at Stephen James Woolwich really know how to make you feel welcome. Nothing was too much trouble when buying the car and the service team are always on hand to help when I need it. Keep up the great work guys!!!

C. H.

I bought a second hand vehicle and was cared for by Zulfy in sales. The process was quick,easy and painless. Everything was explained sufficiently and with patience. I would recommend the garage and would buy a vehicle from them again in the future. A professional and relaxed Experiance.

c. s.

Needed a small part ( locking wheel nut) . The man came to my car in a suit went to the ground to check for the right one . checked my tyre s for me and only charged for the locking nut . Served by Ian from parts department . my cost 10 pounds good service priceless!!

o. d.

wonderful staff, very helpful and kind, excellent customer services. Thank you to Marcus White who helped us throughout and the lovely manager Andy..

I. H.

Fantastic service from the service team. Top of shelf!!!!!

B. M.

This is what I call good customer service loved my experience there, I only wish I could afford their prices, I'd be in there all time...

R. T.

I went to BMW Woolwich and met Paul in the sales department. He was really helpful and thoughtful. In the end I didn't buy a car but will be getting one from him when the time is right. Fantastic dealership and great salesman.

V. B.

Excellent service from my making the initial phone call to taking delivery today, some 3 months later. All along the way, my sales consultant (Louise Causon), has replied to my emails within minutes and likewise returned phone calls too. I wouldl certainly buy from here again and would recommend everyone else to do the same too.

G. S.

Had a tyre replaced - quick and easy service and reason able price! Would happily come back again.

A. G.

Zulfy at Stephen James BMW Woolwich got me an incredible deal on brand new M4. He went above and beyond to make sure everything was perfect. Can’t be happier with him or the service, the collection was a day I’ll never forget. Can’t recommend Zulfy highly enough! Thanks so for much for making this happen!

F.

I went to see a BMW1 Series Terry sales man was so professional and helpful, made us feel so welcome, even though I said we only wanted to look and test drive a car without buying. The manger was also very friendly and professional. No hard sales tactics. Momotaz

B. J.

As all ways service was great and friendly 10 out of 10

A. I.

Best place for my car to be serviced and looked after. I had video of my car and explanation what have been done to it send to me by email. 😍👍

G. s.

Excellent dealership. Everyone super helpful and friendly. Great customer service.

D. A.

I have had a BMW for the past 7 years not only did I upgrade in 2015 I have upgraded again in 2018, excellent customer service on both the Sales and Service side, I can recommend Paul Registe on Sales I stated what I wanted and Paul delivered - Thank you BMW Woolwich ;-)

M.

An overall good service, staff were polite and friendly while doing my M.O.T. However after getting my M.O.T done they told me everything was fine and I had passed it when there was actually something that needed attention with my car. I am a bit disappointed that they did not go through it with me and tell me it was there.

M. H.

Amazing site, really fantastic customer service. They have more than 50 used cars on Display, which is situated on the second floor (mezzanine). coffee tastes great.

C. L.

Very helpful and flexible. Fitted me in at no notice and carried out a 10 min job for free. All the staff I encountered were friendly and polite.

c. s.

Great service as per usual!!!

E. L.

Nice service, Friendly member of staff. After repair or done service for you car, member of staff sending video with your car all repairs. One issue-small car parking.

R. C.

After reading all good & bad reviews, I have understood a little bit. It seems like you should only go to bmw if you have a lot of money to spend, otherwise don't embarrass yourself, also the csa's probbably already know who the big spenders are, that's why they don't care😂

A. S.

Swift, helpful and knowledgeable staff. Thanks.

S. D.

Bought my first car from a dealership yesterday. Paul was absolutely fantastic and professional and made the experience one to remember. Thanks Paul, you're a star

K. “.

Very good service, super transparent and to the point. Quick and efficient.

B. A.

Marcus and Andy has been so marvelous. My experience at Stephen James Woolwich was amazing. Thank you so much guys. Abi

a. t.

Good customer service and nice BMW cars

R. K.

Excellent service! Many thanks to all the staff who helped me to fix my car on the same day after breakdown! All the best!

C. B.

What a wonderful service. Had my MINI Clubman serviced here and they could not be more helpful . Thank you all for making me feel so welcome and relaxed during my visit.

I. N.

Great and Timely Service 👍

A. C.

I"ve been several times at BMW - Blackheath and I am very satisfied with the service thare.Derek , from the service department , is always very kind and helpful . The people from the parts are very good to . Thank You

R. W.

great service friendly staff and very very beautiful young ladies hey what's not to like about this place I could have stayed all day oh and my car got sorted:).

I. K.

Customer service was mediocre and not enough staff willing to help in simple queries. Kept me waiting 1 hour to view a car.

Y. C.

Friendly staff, quick delivery of parts (even during COVID!), will purchase from them again!

D. D.

Very good service after all spending 💰😊🤣

G. B.

Good, clean facilities but the parking is quite limited. Staff are friendly but i guess they have to be because they want to sell you a premium vehicle!

k.

My car had a service here, just was a little upset when told they will keep the car for two days, but when tracked the car was sitting where I left it for a whole day.

A. B.

Purchased a new Clubman from the dealership and found the whole process to be excellent. The sales team were very helpful.

A. I.

Very good Lee the sales executive, explain everything about the car I'm looking forhe is very professional xx

N. M.

I just got my m5 competition yesterday . The service is great. Special gratitude for the sales department :)

E.

Very well looked after and told me on the situation on my vehicle, very nice and clean environment, nice friendly staff Emz

A. A. E.

A pleasant, smooth and faultless experience purchasing my first Mini. Will definitely be back in the future!

S. D.

They try their best to accommodate you even on their busy days and best of all so love how they can drop/pick you up to and from the station. Little things matter most!!

T. E.

I highly recommend this dealership. Zulfy was very help and made the process very easy for a novice like me.

A. K.

Staff were friendly and helpful. Konrad was especially great and easy to talk to. Would definitely recommend!

M. W.

Very good service! I have be taken care of by Charlie and he was amazing

a. f.

Staff who delt with my query was very good at her job, and made me feel like I was a member of her family, good service.

B. L.

Zulfy was a great guy really helpful and the service especially when I walked into the dealership was excellent!!

I. I. R.

Great customer service. Always use for my BMW.

H. X.

Lovely Narin looked after me. Service excellent, and collection earlier than expected.

O. M.

If interested in purchasing a Mini or BMW I highly recommend Jordan Clarke as an advisor to have.

J. A.

Excellent dedicated team, had to get few keys made and did a great job as usual.

J. F.

Love my car and a year after purchasing they continue to really look after their customers.

V. V.

Great service , quickly identified the problem with my BMW 3 series and rectified it free of charge! Thanks guys

S. G.

reception was good i must admit...i was happy to wait a bit as it was a bit busy on the morning..happy to recommend

A. B.

Excellent sales.. convinced us to buy a 3 series over a 1 lol vid nice touch .. #Zulfy 👊🏿

N. A.

Good customer service. Helped me source a part for my car

K. M.

Always professional and friendly. Faster service on car than usual.

S. V.

Superb service. So professional and welcoming.

M. M.

Does what it says on on tin. Customer service could be better

T. C.

All your BMW needs under one roof. New and Old.

Y. Y. C.

Polite. Quick. Though difficult to phone through to repair booking as there's always a queue on the line

S. S.

Very good sevice, and my car was cleaned and hoovered.

M. S.

Very good customer service by Louise in BMW Stephen James in Woolwich very impressed and happy.

A. L. u.

Thanks Niran, nice guy, good service!

T. F.

Service department very helpful and knowledgeable

Y. N.

Guys there have been great at looking after me and my beloved bmw m4.

M. M.

Helpfull staff. Need to be accompanied upstairs to view the cars in stock.

R. O.

Excellent service ,only BMW

M. M.

A bit overpriced on 2nd hand compared with other BMW franchises but good service.

A. O.

Visited Stephen James Blackheath Mini this morning and was well looked after by Oliver. Thank you

A. J.

Excellent services!

m.

Lovely staff friendly and kind.

D. W.

Staff very efficient and quick to help

Y.

Somewhat cocky arrogant staff, but nice looking cars.

D. B.

Very good

A. D.

Chris has been very helpful and the service provided has been quick and professional. Thank you.

M. P.

Staff very helpful and have patience for customers

I. G. O.

They are brilliant

D. P.

Great service. Tended to my car quickly.

v. k.

Excellent service 👌 Thank you 😉

M. R.

Excellent service

J. W.

Excellent customer service and fair pricing

H.

Great customer service! clean and tidy place!

A. J.

They help me find exactly what I was looking for

D. R.

Great service from Jordan buying a new Mini.

C.

Great customer service I will be back in 3 years

K. P.

Very professional service a business you can trust.

J. V.

Polite and Informative, decent prices.

D. W.

Good customer service

V. P.

Great service, helpful and understanding staff A+++

K. M.

Great

H. o. T. E. C.

Just brilliant experience.

J. C.

Good service very helpful a bit of an awkward location.

G. O.

Ok, not up to usual main dealer standards.

D. D.

Spot on parts department great guys!! 😁

S. A.

Great service from Lee and welcoming staff

R. P.

They are very good but is little bit expensive

A. R.

Very friendly stafd and good service

D. “. H.

Great service, very helpful team.

A. W.

Good service, fixed the problem but expansive

S. •.

BMW showroom with brand new cars to purchase

H. S.

Friendly staff, rapid service

K. A.

Expensive but worth it

T. K.

Excellent service, friendly staff.

S. D.

Friendly staff 5star service provided

T. S.

Good service and friendly stuff!

T. 7.

Sells BMW cars. Nothing special.

G. W.

Good service nice coffee

A. J.

I had and I will buy M5

T. C.

Friendly staff and excellent service

F. E.

Top quality customer service.

g. o.

Great service from the team

M. B.

Straightforward good service.

D. S.

Very polite personel

M. P.

Premium cars and budget location!

S. P.

Great and efficient service.

J. G.

Amazing!

J. o.

Excellent customer service

A. C.

Helpful

L. M.

Had a recent positive experience in using SJB in purchasing a new Mini Cooper Seven. In particular, Oliver Edwards in Mini Sales was extremely helpful in all aspects of the purchase from; (1) negotiating discounts of the RRP to match the price of a competitor, (2) updating me on delivery times frequently and (3) sorting out issues at car delivery which included the incorrect wheels/tyres fitted and missing space saver wheel (Error with MINI rather than SJB). Would certainly come back to purchase another MINI/BMW and happy to recommend to fellow colleagues/friends.

S. J.

Good local dealer

K. B.

Efficient

A. M. W.

Good working environment

N. A.

Friendly quick service

A. K.

Qiuck and easy, problem solved!

K. S.

Highly efficient team

A. A.

Good service

J. A.

Very nice place

K.

Good service.

M. F.

Great people

m. j.

WHAT ELSE NEEDS TO BE SAID. .

S. B.

He customer service

L. Z.

Awesome store !

J. C.

Great Service

T. J.

Great service

f. w.

Good service

M. F.

Not satisfied

D. T.

Good service

N. B.

Good service

A. A.

A bit small

S. K.

Superb cars

Z. K.

(Translated) The joke is that they make a video of the retirement and send it to the client. I had a call back I didn't say why but I think it looked very superficial at that because they got 3 stars. (Original) Jok abban hogy videot csinalnak az atvizgalasrol meg elküldik az ugyfelnek. Nekem viszahivasom volt azt nem mondtak miert de szerintem ez nagyon feluletesen neztek at ez miatt kaptak 3 csillagot.

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