Reviews of Lookers Dacia Newcastle. (Car Dealer) in Newcastle upon Tyne (Tyne and Wear).

Lookers Dacia Newcastle

233 Reviews

185 Comments

Car dealer

Car dealer

6 Benfield Rd, Newcastle upon Tyne NE6 5XA, United Kingdom

Description

Information of Lookers Dacia Newcastle, Car dealer in Newcastle upon Tyne (Tyne and Wear)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Lookers Dacia Newcastle

Popular times

Reviews of Lookers Dacia Newcastle

E. J.

After getting my car evaluated at multiple garages to sell it, I sold here due to getting the best evaluation. Dave was a great help and the process was very quick and easy. I would 100% recommend this garage if you want to sell your car!

L. S.

Marc has been extremely helpful and professional whilst helping us find our new car. From our initial phone call enquiry through to completion he has delivered excellent customer service, offered friendly advice and answered all our questions. We would highly recommend this dealership to others and will look forward to doing business with Marc in the future when looking for our next car

L. H.

Recently bought a car from this garage. Excellent service from start to finish from Shea, very helpful and easy to deal with. With this being my first ever car I was slightly nervous for the test. He made everything easier. Cheers again, Shea!

E. A.

Richard legged salesman was a very good help inhelping us buy our new car lovely person to speak to give us all information that was needed

C. L.

Brandon was a fantastic representative of Lookers Dacia Newcastle, he was pleasant, and had a great knowledge to answer all the questions a first time buyer was. He puts you at ease and explains things in such a manner that you're given all the detail needed. Brandon managed my expectations well with delivery dates, and what extras to take with the car based on my budget. Overall, a truly positive experience, thank you Brandon

C. C.

Marc Armstrong was fantastic during the entire process of buying our car. He was very friendly and helpful, without being pushy. He made the whole process easy, even sorting out little extras like tax prior to our arrival. We'll definitely be using lookers again in the future.

F. K.

Would definitely recommend these guys. Michael was super helpful and a great salesperson 👍

R. S.

Overall experience was absolutely fantastic. Got the pleasure to sit down with 2 of the greatest, Anthony and Paul and left with a outstanding car as well as the finest complementary coffee. Couldn't recommend these 2 enough. Thank you

H. B.

Great service, very helpful. Richard made buying a car very easy!

J. B.

Just bought an Audi A5 from here, had an excellent experience when purchasing my new car! Marc Armstrong was the sales assistant helping me out through the process of my purchase and will be recommending new customer here because of that reason! I will be back in the future 👍🏼

D. W.

Wonderful customer service from Anthony. The whole process was smooth from start to finish. From someone who has never bought a car through a dealership before, I couldn’t have asked for a better experience. Would highly recommend!

J. B.

Just bought an Audi A5 from here, had an excellent experience when purchasing my new car! Marc Armstrong was the sales assistant helping me out through the process of my purchase and will be recommending new customer here because of that reason! I will be back in the future 👍🏼

K. H.

Excellent service from buying to delivery of the car. We bought our last car from here and returned because of the fab service. Richard kept us up dated throughout the whole process and it was very stress free! Thank you!

C. A.

I have dealt with Lookers for my last 2 cars, both dusters and have always received excellent service from sales to car collection and servicing. I must give much deserved high praise to Sarah Gauthier at the Benfield Road branch for her help in resolving an issue found with my car during its latest service. My thanks to all the staff at the Benfield Road branch.

N. W.

Fantastic experience from start to finish. Thank you Tayler for making this process easy and stress free answering all questions I had and keeping me up to date with all updates along the way until I received the car! Brilliant service 👏

S. H.

Fantastic service. Shea Harbinson was great. Not at all pushy. Had lots of time to answer questions and take cars out to test drive. I never once felt pressured and feel I had all the information needed.

r. c.

I have just collected a Captur automatic, after an excellent experience with this company. Everyone I met was friendly and helpful. But what made this really enjoyable was dealing with Richard Leggett. Richie's personal qualities are outstanding. Every step was explained with total clarity - and patience! He made the whole experience easy and pleasant... and Benfield Road is lucky to have him.

c. h.

My partner and I were after a car after she had passed her driving test. We were on a budget and informed Richard (Leggett) of what that budget was. He was really helpful in being able to find us a suitable car within the budget range and gave us all of the information we needed to proceed with the sale. Would definitely recommend:-)

N. H.

Had brilliant customer service from Shea Harbinson. Shea knew exactly what he was talking about and made the process of part exchanging my car in for a new car stress-free whilst providing exceptional customer service. It was a no pressure environment where I could comfortably make a well-informed decision. Would absolutely come back to this garage again for a future car.

D. E.

Great experience buying a brand new Dacia sandero from lookers ncle. Waited 5 months but it was well worth the wait. Nothings too much trouble and got a good p/X to boot. A very special mention for Brandon he did everything he promised he would do and give excellent customer service.

L. M.

Always great service from the sales to the service depot and everyone behind the scenes. This is the third car I've bought from Dacia, Richard Leggett getting things organised for the third time also. He makes it easy, knows my needs and always delivers. Thanks again!

C. C.

Delighted to collect my new Duster from Lookers! Excellent service & communication from Marc throughout the sale! Definitely recommend Dacia for quality & value, & this dealership for friendly & professional customer service.

b. g.

Brilliant service, Mark Armstrong kept us up to date from ordering to car arriving. Car arrived 4 months earlier than initially anticipated. Outstanding dealership.

J. C.

Got my new car today, Richard Leggett dealt with me the whole time and was brilliant. Instant responses to any questions and dealt with me as quick as possible. Would recommend for anyone looking for their new car.

G. L.

Continue with the free valet as part of the service. I think after spending £300 on an MOT and service it’s the least that can be done. I was offered by the lovely customer service team but would involve me not being able to use my car again for a day.

T. H.

Great customer service from Shea he made the whole process easy and did everything he said he would on time. This is my second car in a row from this garage as I like the service and of course love my new car.

r. d.

Overall good experience buying my new car from lookers Dacia. Very strait forward and simple coming from someone who’s new to buying a car. Marc was happy to help and overall provided a nice easy experience for me. 👍🏻

C. J.

Service from Marc Armstrong at lookers Dacia Newcastle has been excellent. From our first visit to order our new motobility car until our collection of it today he has constantly kept us up to date as to how our order was progressing. He also gets top marks from Scot as he assured him his favourite radio stations were all available.Thanks Marc for an excellent service. Chris Johnson

Y. P.

Fantastic experience buying my car with Lookers. Marc was a a great help and explained the process very clearly. Would very much recommend this dealership.

M. W.

Recently purchased on Friday a Nissan Qashqai, the service which we received from Richard Leggett was excellent. Kept informed all away through to collection of the vehicle. No pressure given by Richard during the process and look forward to dealing with him in the future. Thanks for everything Richard.

J. B.

By total accident Lookers had the exact edition of the Trafic van that I had set my heart on and Richard Leggett from the sales team went out of his way to make that dream come true. No heavy sales pitch, just a fair price on the trade-in and some appreciated extras thrown in. When you have experienced good service and are happy with your deal I feel it only fair to acknowledge it.

P. B.

Bought our first electric car from this garage. Excellent service from Marc Armstrong which made the purchase easy. Definitely five star service!

r. c.

This is my review Richard Leggett has been a fantastic help to us buying our new car . I would recommend him and the company whom he works for to any of my friends. Thank you do very much Robert Coulson...

V. b.

Picked up new Renault Arkana today from Benfield store. Was all sorted and organised by Marc Armstrong, nothing was a hassle and he kept me informed on the status of my car on a regular basis. After initially having quite a long wait for the car (due to covid and what not) I only waited 3 months in total, which was a lovely surprise. This is my third car from Lookers Benfield and I would recommend them to anyone.

M. R.

Brandon was an amazing help, made me feel welcomed and made sure all my needs were met while asking enquires. Would recommend to anyone who is thinking of getting a car!

I. M.

Great experience buying my new car. Kept up to date regularly by Richard Legget. Smooth transaction at all stages.

O. P.

I bought a Dacia Duster from Lookers and they were very helpful. The salesman (Richard L) was very informative and not at all pushy, explaining all of the pro's and cons and helping us to find the deal that suited me. Overall I am very happy with how I was treated, all the cups of coffee and kind attitude from the staff at Lookers Dacia Newcastle. The car arrived and it was all a very easy process. Thank you very much.

I.

Great experience, fantastic customer service. Came away with a dream car I didn’t think was possible would like to give a very special thank you to Paul and Anthony.

M. G.

Richard Leggett delt with us picking up our new car tonight. He was very friendly and helpful couldn’t do enough for us showing us all the controls etc and said don’t hesitate to get in touch with us at any time should they need arise The whole showroom staff were lovely Definitely recommend

M. H.

I dealt with Richard Leggett at the Newcastle lookers branch and the service I received was 10/10. He kept me updated with my car order every few weeks and nothing was an issue for him. He has been professional throughout

S. W.

The time is approaching for to hand my car back and upgrade. I had been looking at Dacia’s for a little while online and was prepared for a long wait to get one. Called down this afternoon to Lookers Benfield and was introduced to Tayler! He was extremely helpful, welcoming, professional and not pushy at all! He showed me a couple of options, offered me a test drive etc then spoke me through the spec and finance. Very excited to be getting my new car in the summer!! Will definitely be reccomending Lookers Benfield, and Tayler to friends and family ☺️

K. G.

Great service today by Marc Armstrong. From start to finish everything explained clear. I'm very happy with new car

C. M.

Fantastic customer service from all at Renault/Dacia at Benfield road, special thanks to Marc Armstrong for his time and updates throughout our new car deal. They are a credit to your business.

a. B.

Richard Leggett has been fantastic over the past 9 years that we have had Dacia’s he contacts us when special deals are coming up and now picking our new 2020 dacia step way in Dessert orange gorgeous colour and a massive thank you to Rich for outstanding service keeping us informed via email all the way through 100 stars if possible

d. j.

The staff are helpful polite and very knowledgeable .We spoke to Terry who was great .Ordered my wife's new car which we will not get until probably late October or later .It's my wife's Xmas present a brand new Dacia Stepway Prestige all singing all dancing 😄😄😄

s. a.

Thank you so much to Steve and the team at Dacia Newcastle. My car broke down and i was left stranded. Steve sent a driver over to collect me from silverlink, brought me back to the branch and gave me his own car to use for the day while my car was repaired. Amie then arranged for my car to come back to me that same day. I cant thank you all enough.

S. S.

Excellent service from this dealership. Marc A was very helpful and we’re so pleased with our new car.

B. M.

Shea Harbinson had great customer service, was really helpful with looking for my 1st car. Would highly recommend him

N. B. W.

A huge thank you to Marc for the smooth purchase of my new Clio. He was very professional and helpful. Can’t recommend enough .

E. A.

Richard legged salesman was a very good help inhelping us buy our new car lovely person to speak to give us all information that was needed

A. G.

Brilliant customer service from Shea Harbinson. Very happy with the trade in on my Dacia Duster and the purchase of my new Renault Captur.

D. A.

Very happy with the service I received Taylor was a lovely man and give plenty of help and advise and would recommend him maybe back as my husband has eye on a car thank you

J. A.

Fantastic service again from the team at dacia from greeting to sales it was a fantastic experience. Would highly reccomend the team to all my friends and family. Thank you all again will definitely be back for my next car in a few years

H. B.

Great service, very helpful. Richard made buying a car very easy!

D. K.

Recommend these guys if you're ready to go out and buy a car. Friendly and professional staff, Even Gordie who greeted in the car park who showed us into the showroom. During our time with salesmen Gordie came to see if we wanted anything to drink.

N. C.

Richard Leggett who dealt with my purchase from first ordering back in August, to collection of my Stepway Prestige yesterday, has been excellent. He kept me informed with the progress of the car from start to finish and was professional, friendly and informative. I cannot commend him highly enough.

F. K.

Would definitely recommend these guys. Michael was super helpful and a great salesperson 👍

G. D.

I've recently purchased my new car with Lookers, the whole experience has been fantastic. Shea Harbinson has been looking after the sale and his service has been brilliant, he's so helpful and nothing was too much trouble for him. All the staff in the showroom are friendly and welcoming, I definitely feel like a valued customer and wouldn't hesitate to recommend the team. I'll definitely be back in the future. Thank you!

S. R.

Fantastic experience having my car repaired by the service team, well looked after great communication and value for money.

G. L.

I was very satisfied with Taylor and the service he provided me with I could not have asked for more everything was made so easy for me excellent sales person

R. T.

Excellent service from Marc Armstrong. Pleasant, friendly and efficient. Promote this man and give him a big pay rise

M.

Can’t express enough how well Tayler provided excellent customer service from start to finish.He was professional , friendly and approachable throughout many thanks

M. S.

Just want to say a huge Thank you to the dealership particularly Marc Armstrong, Cars is perfect, as described (Porsche Macan GTS), Smooth transaction, Did everything as promised.5 stars!!!

T. P. a. S.

Terry Fleming is the sales executive i dealt withand he made the whole process easy and stress free. Also great communication.

M. C.

Marc Armstrong was so helpful & professional ..... would definitely recommend.! Such a smooth transition. Thank you....

K. P.

I called to enquire on a used vehicle and was kept well informed from moment of enquiry to getting all the information I needed to make my decision no hassle and no pressure is the reason I will return time and time again thank you Marc and the team.

E. C.

Excellent service from Richard Leggett. Everything explained clearly, friendly and helpful. I definitely recommend.

S. T.

I had a very good and professional experience with salesman Marc Armstrong buying my new Renault and will be back when i renew my car.

L. G.

So happy with the service from Shea Harbinson, friendly, very helpful and a pleasure to deal with. Would 100percent recommend Shea and Dacia Newcastle :)

J. M.

Service was brilliant from start to finish. Shea sorted everything for me and was in constant contact with me. Would definitely rexommend

K. D.

Great service from Lookers. This is the second car I’ve bought from here and would highly recommend

P. F.

The service from Terry Fleming was fantastic from start to finish he kept me informed every step of the way

G. L.

The best place to buy a new or used Dacia or Renault really great sales team

C. L.

Very professional and helpful.The sales executive Richard Leggett was great, everything explained very clearly👍

l. m.

Thankyou marc for been so helpful with the purchase of my new car.would not hessitate to recomend.thankyou!

a. d.

Bought car from Richard Leggett. Perfect service. Great car and value for money

N. G.

Very smooth process. Richard was very helpful and explained everything. Quick process as well.

F. B.

Trade in of our Dustermfor a Step way handled professionally and helpfully by Richard. Will definitely be back.!!

P. C.

Have had a good experience, buying my new car Salesman Richard Leggett is friendly and professional

A. R.

Just bought a new car at lookers renault from marc fabulous service from a totally genuine loveley guy would reccomend to everybody

L. D.

Bought my first car recently with Dacia and fully expected the hard sell. Tayler (the salesman) wasn't like that, he was very friendly and patiently answered my (many) questions and emails and didn't rush me into a decision. Very happy with my car, hope the aftersales service is as good.

p. w.

Great garage, very helpful salesperson, good if your looking for a new car.

I. B.

Fantastic customer service. Very knowledgeable & more than willing to help with all aspects.

K. T.

Excellent sales service from Marc Armstrong with a professional approach to all enquiries with prompt replies at all times.

N. J.

Easy and chilled out, thanks Brandon for getting us sorted so quickly!

l. b.

Dealt with a salesman called Tayler Mathews, very helpful person and got the right car for me.

I. D.

Treated with curtsey and explained everything fully and deserves 5 stars Brandon was amazing

A. S.

Michael Hunton sales executive give us outstanding service being extremely helpful and courteous.

B. M.

Sales executive Richard Legget was clear and helpful and answered my questions satisfactorily.

J. B.

I visited the Dacia dealer yesterday for a test drive of the Stepway and Anthony was extremely nice and made sure I was at ease as soon as I walked in until the moment that I left. I can’t thank him enough for all the time and effort he put in trying to get me the best deal on the car that I wanted. Thank you!

i. a.

Marc was very friendly and helpful and kept us informed all the time

K. H.

Video report a waste of time when i am sitting in the showroom. Long delay from car leaving workshop to being told 'job done'

G. C.

As always great service, no issues from start to finish.

F. R.

Very good service with everything explained. A good buying experience

G. y.

The online booking website was terrible ! Very amateur very built by a 12 year old ! The phone booking was good but took ages to get it completed! But the visit on the day was good ! Although I was sure I would get it vacuumed snd washed ! I also only got a photocopy of the mot !

n. t.

This was our first time using this garage and it was excellent from start to finish. During these strange times the process was made simple by the sales department, especially Connor. We will be back to try the service department and hopefully their customer service will be as good😀

L. W.

Very happy with the service received here. Never felt pressured and the team are incredibly friendly. Writing this review as I had some after sales enquires and they were just as attentive. Great customer service, can’t fault them.

L. A.

Having had a recent unpleasant experience with a dealership my dad was very dubious about going somewhere new. Im so glad we did. Nothing was too much bother for any of the staff we encountered. In particular dad was very impressed with Brandon, his enthusiasm, good manners and great knowledge made him feel at ease. Dad asked me to pass on his thanks as he does not use the internet

B. W.

Really helpful staff and smooth process - thank you Marc Armstrong.

C. W.

Great service. Friendly helpful staff.

D. B.

All my experiences with you have been good, from buying the car a couple of years ago to it latest "lockdown" service. Having the car picked up and delivered back eased my worries as I'm still shielding. Keep it up! and thanks.

K. J.

Sales experience was very good would recommend to anyone.

A. P.

Been a long term customer of this dealership and minor service issue came up, Service Manager got straight back to me with proactive positive solution, front of house staff cant be more halpful, Service as it should be

k. g.

The staff were very helpful and polite 10 out10

J. M. L.

Thanks Brandon for all your help, buying my car.

P. M.

sERVICE REP WAS 100% AS ALWAYS..... BEST IN THE NORTH EAST

S. F.

Brilliant staff really helpful, in reception l was there today.

J. H.

Great place happy with the new car and amazing service from Marc definitely recommended

C. H.

Fab customer service and professional / friendly staff - thanks so much to the service department for dealing with my requests in an experienced / professional manner. Loving my car and thanks for the thorough clean too 👍

R. H.

Great experience all round . Lad I dealt with was easy to deal with , I never felt pressured to buy.. just given informative information about the car . Would definitely recommend!!

K. K.

All satisfactory very helpful thank you Marc

K. S.

Warm friendly welcome is what you get when you visit Lookers Benfield Road the guy I seen was Richard and he was brilliant he got me the best price on my car which I was trading in he explained the option plans which were available to me if I wish to take them he went through all paper work and explained everything I felt at ease and relaxed which was nice it's a big thing buying a new car everyone was nice and easy to talk to I would recommend any looking for new car to give these guys a chance and I'm sure you won't be disappointed I wasn't they're so helpful . On the day I went to pick my car up everything went really smooth Richard was great and it was nice to meet his manager Neil to have a word with I just like to say to all of the staff thank you for a pleasant experience in purchasing a car from you

c. a.

Great service from Conor helped us to change our car he was friendly and polite could have not done anymore to help great garage this is the first time using this garage have used lookers before but will be back in the future thanks again conor

K. R.

I was a little wary with all the new guidelines regarding the pandemic, but I had nothing to fear, I was greeted at the door and walked through the garage round to service, where we met Josh, everything was explained about what would happen for my cars mot/service etc, I had also booked a courtesy car for the day, everything was done to the highest standard and I was impressed with my video explaining what work needed doing, in my opinion, Well done to Dacia and Renault staff.

A. S.

Taylor Matthews top man and great service

I. L.

The staff are helpful and the card on site are varied, the coffee was amazing... would recommend a visit.

C.

Absolutely brilliant service! Couldn't do enough to help. Wouldn't hesitate to recommend them to anyone looking for a car.

M. B. (. b.

Excellent customer service, got my car here on finance nearly a year ago, and can't fault the service, had a few niggles through the year took car back and they have dealt with it straight away. Highly recommend

m. y.

Everything was done for me just had to turn up

s. d.

Great service. Very friendly and helpful staff and after care is excellent. Would highly recommend

A. J.

The staff are so friendly and helpful especially Kurt and callum who have been helping with our purchase they don't pressurise you into buying the care packages but do describe the pros and cons in great detail so you can make an informed choice

S. P.

Quick online booking . E mail verification of time and sate. Video of service . Very fmgoid service. In and out quicker than expected

r. c.

Very professional, pleasant and knowledgeable by Sarah at reception

T. P.

Feel like a valued customer when in Benfield Road Newcastle

V. D.

Always taken no more than 3 and a half hours to finish a service, the staff are accepting of customers who might have forgotten their face masks during these covid times and have always been curtious for years prior

D. R.

Felt very comfortable, didn't feel pressured. Very helpful and knowledgeable staff.

S. T.

Couldn’t fault this garage in anyway the service was second to none. Would highly recommend.

K. B.

Good service. Staff pleasant and helpful. Good job done and car cleaned inside and out. Thanks again.

A. H.

As always I found my visit to Lookers to my complete satisfaction.

G. W.

Thanks so much! Great experience and will most definitely recommend 👍👍👍

K. L.

Under the rules of Covid it was a pleasant and safe experience thank you.

P. T.

Andrew was very helpful,knowledgeable and curious.

b. y.

Totally satisfied, especially in support staff answering my queries on some technical functions

C. T.

Amazing service from start to finish. Big shout out to Brandon & Conor!

L. B.

Excellent service, friendly and welcoming. Comfortable waiting area.

P. W.

Great car company to buy from,lookers dacia are excellent. The new car that I bought was presented really nice thanks to Callum Twìzell.

R. C. C.

The sale Executive person Carl very helpful and polite, he explained every detail so well many thanks for everything Carl

M. S.

Absolutely excellent service from the staff from the moment I walked in. Could not be better.

M. W.

Fabulous service, professional as always. Many thanks

E. L.

Very friendly and professional service.

P. J.

Friendly and helpful advice.professional service throughout.salesperson Carl Ormand a credit to your company.

D. C.

Staff were very helpful and polite..... unfortunately the Dacia is not suitable but the twingo looks plausible.

S. W.

Full service and mot done on my 2014 megane £255 customer service was good

p. g.

Great place for car sales very good staff will go back

A. B.

Excellent service

D. S.

Very professional as always. Staff very friendly.

P. W.

Excellent, car serviced, in and out within an hour and a half

R. K.

Always readily received. Organised and pleasant to deal with.

D. B.

Long wait for delivery

B. E.

Very good service all round

D. S.

Alright dealer with the normal facilities and services. Nice and friendly enough.

t. b.

Very positive I will b going back for my third Duster

R. C.

MOT'd and even valeted ....first class and pleasant service

S. L.

Car went for service. Returned with scratches.... Trying to have it sorted 😰

S. T.

Good service and pleasant helpful staff.

M. T.

Burying a new car hear lovely staff

E. M.

Brilliant service no problems

M. D.

Great staff very friendly

R. C.

Good efficient service from pleasant staff.

C. C.

Very nice staff extremely helpful

C. f.

Went for a look around came away with a new car 😂

D. B.

Very helpful staff.

M. W.

Great staff who are really helpful

C. R.

Great Service.

D. A.

Very professional...top service

A. B.

Great service.

L. M.

very helpful staff

S. A.

Great service

g. s.

Excellent service

G. M.

Excellent service

T. F.

Great service

A. P.

Excellent

G. m.

Dacia, great brand

E. E.

Excellent service from Dacia Newcastle, especially Shea Harbinson. We were kept informed of the progress of our new car from initial enquiry through to receipt. All staff were polite and very helpful and the new car is fantastic. Thank you.

A. M.

Wheels got damage in car wash. Replaced wheels.

D. H.

Great experience buying a car. Marc the salesman was excellent

J. E. S. V.

(Translated) Very friendly people, very professional. (Original) Gente muy amable, muy profesionales.

K. D.

S. R.

J. G.

D. L.

W. S.

D. B.

P. A.

K. F.

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