Reviews of Snows BMW Isle of Wight. (Car Dealer) in Newport (Isle of Wight).

Snows BMW Isle of Wight

179 Reviews

139 Comments

Car dealer

BMW dealer

Forest Rd, Newport PO30 5QJ, United Kingdom

Description

Information of Snows BMW Isle of Wight, Car dealer in Newport (Isle of Wight)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Snows BMW Isle of Wight

Popular times

Sunday

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Reviews of Snows BMW Isle of Wight

c. b.

Purchasing a car from Snows was an easy process. The car was advertised on Auto trader and a phone call with the salesman Craig Spence at Snows resulted in me having a bespoke video show round of the car including various points I had asked about. I have never purchased a car without seeing and driving it but I had confidence in the fact that it was coming from a main dealer with a full years warranty. Craig was professional and courteous throughout and even got the car delivered to my home free of charge. I am very pleased with the car but was disappointed with the presentation . I understand that it had been driven and therefore would have had some dirt but the inside had obviouslyhad some spray cleaner applied and everything was slippery. This meant that I had to clean it before my first drive.... slightly disappointing but overall a good experience.

N. B.

Fantastic dealership! After sales service (particularly Vicky and Steve) was second to none. All work carried out perfectly and car was picked up and dropped back to the mainland. What great service in these difficult times. 👍

J. M.

First class service and could not have wished to have dealt with a better representative of Snows than Craig. He kept us fully updated at all stages of our purchase and afterwards. Highly recommend them

J. A.

No problems with the service itself, but there was 2 other things that were disappointing. 1. Having had dealings with Snows Forest Road, for over 20 years, to be told I would not only have to pay for the use of a courtesy car also having to pay for collection & return option. 2. Secondly when I phoned at 3pm I was told that the car was just about to be cleaned and that I would be told when it was ready. I heard nothing for 1and a half hours so at 4.30pm my son dropped me off to collect the car. After paying for the service the receptionist brought the car around and apologised that due to a problem they had not been able to clean the car. Gone are the days when you felt important in dealing with Snows.

I. M.

We asked Snows to look at a fiddly electrical problem that was draining the battery badly. In London the earliest we could get this looked at was mid December !...we happened to be on the IOW for a couple of days. They sorted the problem and were extremely helpful on pointing out a few other bits needing to be done at some All round their team was an example of what really good service should be - well done.

N. R.

Excellent service from first enquiry to my eventual purchase 👏. Phillip Clarke the sales executive who dealt with me was very professional, helpful and a genuinely nice guy. Although I travelled nearly 200 miles to purchase my car it all went seamlessly and I would highly recommend this dealership for future purchases and special thanks to Phil Clarke. Regards Neil Ritbergeris

M. K.

Very impressed. Bigger than I originally thought. Also they hire electric cars. Top not waiting area with drinks and TV and nice comfortable seating. Great staff who went the extra mile for me and again the macanic who fixed my car was very helpful and also man on reception delt with difficult customer brilliantly. I didn't buy my car from this dealership and was my first time however was still treated above and beyond. Thank you Snows for the work on My car

M. C.

Being in Edinburgh and the car on the Isle of Wight I thought might pose a problem but it was not the case. Delighted with the car. Phil Clarke was superb. A great experience. Thanks you.

W. M.

Great service, Sam Spicer looked after me from initial viewing to delivery of my pre-owned BMW Z4. He was very professional and went the extra mile to ensure that the car was perfect prior to me picking it up.

J. D.

I recently visited the dealership to test drive a m135i, received great service from Sam he was professional from the moment I made the enquiry. Unfortunately the time was not right to purchase at the moment, but I will definitely return to snows when it is!

A. C.

This is the third car my family have purchased through Sam at snows and the service has always been personal and first class. Have recommended to friends on and off the Isle of Wight

j. a.

really easy service to use, had my vehicle MOT last week and was served by Vicky, she is a huge asset to your business.

M. M.

My wife and I visited Snows a few weeks ago to view and ultimately purchase our new car. The whole experience from initial contact to finally receiving the car at home was completely painfree. Absolutely nothing was a problem for Fleur, although she was a little forceful when it came to making us drink the hot chocolate. But to be fair she was right it is delicious! Even after the car was delivered and I discovered a very minor defect it was rectified professionally and with no inconvenience to us at all. I would recommend Snows to anyone, the only problem is the cost of the ferry to get onto the island but with a bit of preplanning you could probably get a much better deal than I did.

D.

Small dealership friendly staff. Mind your head if you go to the loo. Ouch

K. G.

I don't give 5 stars lightly, but I feel it is justified in the case of Snows. I've not had any previous experience with them, so having found the car I was looking for at a good price on the internet, I gave them a call. Sam was my contact who was very professional and courteous and even made a video especially for me of the car as I live a long way away and couldn't go and see it. He returned my calls when he said he would and quickly arranged free delivery of my car, which then arrived newly serviced & MOT'd. The only complaint I did have was a slight oil leak on the sump bolt, I got this fixed and Snows were very apologetic and paid for it to be put right in a timely manner. The car also cam with a three month warranty. Next time I buy a car on the internet, if I see it is from Snows, I'll be confident that I'll be dealt with well, which is always a worry when buying things over the internet involving lots of money with someone you don't know.

J. R.

I started the quest for a Mini locally to me in south east London in February. I answered the pop-up from Carwow and local dealer was not interested despite his dealership taking part. I took our Fiesta along for valuation and never heard from them - staggering. I was met with disinterest and lies: nearly new cars advertised on their websites were I was told "sold with 3 buyers chasing". On closer questioning they were demonstrators not available until June anyway and this was in February. Calling Snows and speaking with Phillip Clarke was like talking with a grown-up at last and a huge relief: honest, straightforward, no bluffing and offering a discount. New Mini arrived today in south east London from Isle of Wight: great result would recommend highly. Thank you Snows.

C. M.

I enjoyed excellent service at Snows BMW on the Isle of Wight. Phillip expertly guided me through the purchase of my X1 and he provided an excellent and friendly service throughout.

L. B.

Excellent customer service. Bought during lockdown so no physical viewing of car prior to purchase. Sophie was very patient and considerate of our needs as we were facing a few challenges. All resolved. Ow and we are the proud owners of our brand new mini which we love. Many thanks. Would highly recommend

A. F.

I called ahead to check they had the right part for my car. It was a really friendly, interested man who was interested in helping. I took the car in 15 minutes later and sorted out my minor fault on a key fob. Really helpful Recommend.

J. P.

The best experience of buying a car. Sophie was professional, responsive and knowledgable. Competent without being pushy. I'd highly recommend. Their drop off service to Oxfordshire was seamless, as getting to IoW mid week would have been a bit tricky. Robert dropped off the car, answered all our questions and made the whole process hassle-free.

K. M.

Dealership was clean and all staff were very friendly. Sophie was a delight, usually very quick with responding to communication. After looking at the car even advised things to visit nearby as had not been to the Isle of Wright in years. 9/10.

D. D. B.

Great service, good staff, well looked after during my recent service.

S. W.

I dealt with Sophie and Sam at Snows BMW and had such a fantastic service! Traded in my e46 BMW for a 435d and wow what a car! All the paperwork and information from walk around video to delivery was simple. The driver Mike I think it was, drove all the way from Isle of Wight to Coventry and filled the tank up when he was here. Such a great team and would be a pleasure to deal with in the future as nothing is too much trouble. Please see that Sophie, Sam and Mike are acknowledged!

S. C.

Snows staff are always welcoming & friendly. If there's a problem they solve it. They kept me informed about my car & I also had a video from them. It was the mechanic under my car explaining what did or in my case didn't need doing. Great work Snows 👍🏻

C. v. G.

Purchasing a car online from this dealership was straightforward and smooth. Craig was very helpful and friendly on the phone/email to check things and provide me with information. What disappointed me a bit was the attention to detail that wasn't as expected; the car wasn't cleaned on delivery (it had bird poo on the roof), the fuel tank was empty, you misspelled my name on the v5c form and you sent me a bunch of docs to sign without really explaining me what they are. Thanks for fixing some of these after the fact, overall had a good experience and I'm really enjoying the car!! :)

T. S.

I bought my new Fiat Sport from Snows, just under 2 weeks ago. Zoe and John gave me an amazing experience, lots of good advice (and banter). Very friendly and helpful...even phoning me recently to check how I was getting on with car. Excellent after-care too. Thankyou guys..!!..

R. T.

Simon and the team were really helpful in the purchase of my new vehicle, after having a not so great experience with previous car dealerships I could really see the difference when working with these guys. From start to finish the process was clear and transparent, the staff were very friendly and no pressure was applied like other dealerships. I decided to purchase the vehicle during the festive season and Simon ensured I had my vehicle just in time for the New Year, not to mention having this delivered to me in the Midlands (UK Mainland) at no extra cost. Me and my Grandfather are happy with the service and car of our choice. Thank you for making it happen Simon!

B. N.

Had to take the new car in for some checks. Was booked in promptly and was told they could do it while we wait. During the wait a lovely lady called Shirley took exceptional care of Kevin and I, nothing was too much trouble. An asset to your company. Excellent service all round.

b. h.

collected on time by a polite young man and returned the same .

L. 8.

Fantastic experience with Snows for my MOT. Having moved back to the island after a few years away I didn't really know where was best to go for an MOT. Booked Snows via bookmygarage online for a great price. Pick up/collect for £25 seemed reasonable given the convenience it allows you i.e. not having to take a day off work etc. GREAT comms from the team before and throughout the MOT including a 2-min video from the engineer showing tread depth advisories etc. Also, car came back looking shiny and was hoovered throughout for no extra cost! This was a VERY nice touch and my car definitely needed it...super handy when you're always too busy to get round to it yourself! I will surely use Snows again for future MOTs and Services and recommend them to anyone reading this!

J. S.

Could easily give more stars if possible. Sophie and David went above and beyond and are a real credit to Snows - unrivaled customer service!! The whole experience was nothing but positive and I couldn't be happier with my new 1 Series. Would definitely recommend.

C. H.

It was a pleasure from start to finish - Craig is always totally knowledgeable about the kind of vehicle we would be interested in and our budget. We came straight in to see the car, we were kept informed of progress all the way through and the handover was painless. I can't recommend Snows Isle of Wight, and Craig in particular, highly enough.

c. I.

My car service, MOT and free safety check was conducted well by Snows. The safety check video was sent to me before I collected the car and covered all major aspects including views from underneath. The whole process from arranging a time, reception, courtesy car, the service and pickup was 5 star. Thanks.

A. H.

Very good team on the Island. Nothing is to much trouble. Vicki and her staffs Customer care is more than excellent 👌 if I have anther care I would not hasate to go to snows isle of wight 😊 Thank you for all your help in solving my problem.

T. B.

I don't often write reviews, but when I do, It's thoroughly deserved. i recently bought a Mini Cooper S - a computer on wheels! We met Sophie, the sales executive, on two occasions. The first was to discuss the purchase of the car, and the second on completion of the sale. Sophie could not have been more helpful. Friendly, but remaining professional at all times. All details re the purchase were thoroughly explained, and no pressure was applied to add any extras onto the purchase price. On the day of collection we followed Sophie in her car to a garage to fill up the Mini with fuel, pro bono, which was unexpected. Sophie is a real asset to the Snows Company, and given her friendly, helpful, patient and professional demeanour she's sure to progress upwards through the company.

D. H. M.

Dear Vicky - Just a short note to thank you for the excellent and most helpful service you gave me this morning when I brought my 5 series in for a service and MOT. You looked after me exceptionally well - coffee, taxi home and on completion you personally arranged for my car to be delivered to my front door! I cannot thank you enough and you cannot beat that for service, putting the customer first and thank you again. From a very satisfied customer, David

D. i.

Excellent level of service provided by Snows BMW. I like the confirmation reminder the day before and email update on progress including a video. Professional service from booking through to receiving the car back and satisfaction follow up. Wouldn’t hesitate the recommend.

R. L.

Very helpful and professional service. Was trying to buy car locally to me but struggled to get the right spec and then found this one and purchased blind including the part exchange on my previous car. Was all done by chats on the phone and exchanging respective photos and videos and they came over with the car to their outlet at Portsmouth and exchange was done there. Very easy, everyone very friendly and car (M240i convertible) is brilliant - very happy.

J. W.

We have received a very professional service from both David and Craig at Snows here on the Isle of Wight. We had been very indecisive about our next car as my partner is an avid car man! They assisted us with our decision and kept us fully updated of the status of our brand new car. We are delighted that we took delivery earlier than first stated.

G. H.

Excellent customer service as always - in particular Vicky, who always goes that extra mile to resolve any issue/problem you may have with your vehicle; ensuring the customer has the minimal disruption to their day. Today, my BMW 1 Series needed urgent attention with a fuel issue, due to the short notice, no courtesy cars were available so Vicky arranged a courtesy taxi home which allowed me to continue with my working day. The technicians identified the fault, replaced the part and my vehicle was ready for collection later that afternoon. Thanks to all staff involved, efficient & great teamwork during these difficult times - one very happy customer. :)

T. B.

As always an amazing customer experience met with polite and professional staff who can never do enough to make you feel welcome and looked after I would not think of taking my car anyway else first class as always.

C. W.

Very positive experience after a nightmare! Vicky Coker dealt with my nightmare in a very kind and compassionate way. Sophie Warden sorted out the purchase of my new mini, explaining everything and keeping me up to date with the process. She was a pleasure to deal with. Thank you ladies!!

E. K.

Outstanding customer Service Sophie Waldron ( one of the sales rep) is the star of this dealership . Sophie guided me throughout the buying process and ensured I kept informed every step of the way. The Dealership even managed to give me a far better finance package than the one quoted by a finance company and reducing my monthly payments considerably. After the purchase ,Sophie arranged for a ferry ticket for me and my car to be transported to Portsmouth free of charge and that’s what you call customer service . If you see a car you want to purchase there , please don’t hesitate to do business with Snows BMW Isle of Wright ,you are guaranteed a better deal with impeccable customer service.

T. H.

Great service. Fast efficient even though they had an issue with the parts. Took longer than anticipated but overall really good. Cleaned the car before pick up. Thanks again

a.

I have no problems with the service and MOT. All was efficient and convenient. The waiting area was clean and safe. I have dropped a star for the ‘free valet’ as I was left with windows that were more smeared than when I turned up. I get it seems a bit churlish to complain about something that was free but I had to go and get my car washed again due to how smeared the windows were.

J. O.

Everything is perfect! I'm very pleased! Thanks again!

M. W.

A friendly welcome on arrival my car was in to diagnose a fault that came up as a “Drivetrain service request “ Problem identified and car rebooked in to replace a sensor. Also received a health check video confirming the car was in excellent order. Great service thanks !

C. G.

I was almost tempted to go to another garage for the recent service but I'm glad I didn't. My car is running beautifully now and came back to me fully valeted. The mechanic was really good and very thorough. Well worth it.

R. B.

We saw an advert for a mini convertible located in Snows Portsmouth garage. We asked if it could be brought over to the Isle of Wight so we could test drive it. Snows could not have been more helpful, we spoke with them on the Thursday and car was here for us to see on the Saturday. We love the car and Snows did a great deal on our trade in. I was able to drive away in our mini on the Monday afternoon. All in all a great experience and done within the confines of the relevant COVID restrictions. Thank you to Sophie in Newport and also to Samantha in Portsmouth.

R. L.

I purchased a new car from Snows this week, as usual the process was smooth and enjoyable. Sophie in sales has a genuine passion and knowledge for the brand and was excellent throughout. A great experience.

P. L.

We’ve bought our last 4 cars from Snows BMW, Isle of Wight. We consider competitors, but ultimately Snows’ customer services takes us back there every time. The team are great, but a special mention to Craig who has looked after us over the years. In a busy world, you need to be able to count on a retailer both pre and post sales (and service). They’ve never let us down and we’ll keep going back.

N. G.

Sophie Waldron provided a fantastic service from start to finish. She kept us informed daily about our new car and was happy to answer our questions. The car is super, we are very pleased with it and highly recommend Snows BMW.

M. P.

My husband asked me to take car for mot in snows and i was very very pleased with the service they washed and dryed my car and even hoved it and even made me a coffee best place on island thank you fiat (snows)

S. H.

We recently purchased a Seat Ateca from Snows Isle of Wight. Jon guided us through the sale and was very professional. Due to COVID restrictions we weren’t able to travel so they sent us detailed videos of the car and then delivered it to us in Surrey. Paper work was very straight forward and easy to do over the emails. Overall competitive price and very good service.

R. B.

Fantastic Service - Very happy with our new car. We were looked after fantastically by Craig at Snows BMW. He guided us through the process of buying our X1, organising demo appointments and sourcing a car with the exact specification we were looking for, all with the Approved Used BMW service and confidence that inspires. The measures in place for the current Coronavirus situation are detailed and reassuring. No doubt we'll be back there again in a few years when it's time to find a new car again - Totally recommended.

M. H.

Purchased my BMW 2 series active tourer 200 miles from home from Snows of Isle of Wight; when my local dealer were not interested in helping me find my used car requirements . The staff at Snows were exceptional in their personal service The new car in tip- top condition

A. D.

Simon and the team were a breath of fresh air from previous dealings we have had with car dealerships, no pressure, extremely friendly and welcoming and again no pressure sales. Simon and the team arranged for our choice of car to be shipped over from the mainland and we are more than happy with the service, the car and Snows. Thank you Simon

P. C.

I was so impressed with the video the technician sent following my service. I have been sceptical in the past, ( not of Snows I hasten to add!), when told that work needs to be done as I’m not a mechanic/technician and don’t have a clue! Being able to see the video and aspects of my car that I would not normally see is both reassuring and helpful. I do hope that this feature of Snows aftercare continues beyond COVID please!

J. M.

Very good service, kind and professional staff. See you next year 🙂

R. K.

The staff at Snows, BMW, Isle Of Wight are excellent They are so friendly and helpful and made me feel so welcome They even had Neil take me home and collect me when the repair on my car was completed Snows are a credit to BMW, one of the best dealers I have visited Excellent! I forgot to mention Tom, Jade, Vicky and the nice friendly receptionist as you first meet when you enter Snows dealership All friendly caring people

D. p.

Positive friendly service from all staff involved.

M. R.

Very happy with service at snows. Guys fixed my intermittently working DLR and gave my 630 the once over and a fresh MOT. Nice loan car too. Thanks guy's. Will use again.

L. C.

Fuss-free as always. Very professional treatment from Service Reception (Vicky) and the loan Mini provided was clean & well presented.

A. R.

Recently purchased a Mini Clubman from Sophie at BMW ISLE OF WIGHT. Service was excellent throughout and would fully recommend her services. David the Manger was also excellent throughout.

N. K.

Excellent customer service and your Team is great here in IOW especially Vicky very thankful

B. C.

Took collection of new car. Very friendly, helpful and efficient service from all staff. Recommended.

B. K.

As usual I received excellent service. Even though I had got the checkin time for my 5 series brake service wrong Vicky managed to fit me in without fuss. Thanks Vicky. Bas Ketcher

A. F.

Very prompt and quick service. Sent video and given an update. All completed and done by lunchtime. Happy customer and friendly and professional staff.

A. P.

I would like to thanks snows mini for the great job they did on my daughter's mini, the car went in for a timing chain replacement and they kept us informed and updated. i was happy with the price which i would like to add was cheaper than a small independant garage. the staff at service reception were great and very cheerful. I will be definantly returning for any future work. snows mini deserves more than 5 stars. Thank you snows for everything

P. W.

Always found the staff and service great , really surprised they even price matched tyre price which was really good The sales team have always helpful and friendly and happy to answer any enquiries that I have had. Well done !

a. m.

All went well unless we had an issue. Sorted at last . Will buy again .

K. J.

Recall needed. Booked in super fast. Very grateful for the collection and delivery service. Staff are friendly and helpful 🙂

R. B.

Great dealership having just purchased my X1 from there. I would like to give a special mention to Sophie who was excellent and kept in touch throughout the buying process.

R. C.

Excellent service from David for arranging a test drive at short notice and Craig for the Sales side of the 3 series. Both couldn’t have done any better than they did.

M.

Excellent staff. Vicky on reception could not be more helpful. The best Bmw dealer on the south coast including the mainland wouldn’t go anywhere else for service or to buy a car

N. C.

Simple to book, kept 100% informed during the service and car immaculately valeted for collection.

B. R.

Nice staff was offered tea an coffee my car got recalled for a wire issue so they check my car pretty much done an mot on my car with video washed and cleaned inside the car very happy 😃 thank you

A. S.

Having recently had a safety recall on my BMW X5 for the front prop shaft i could not be happier with the service that the team provided - from the organisation and replacement of the part to the lifts to and from the dealership - the staff could not have been more courteous and efficient and the staff on the reception desks were exemplary - wishing the team well for the future

P. B.

Sophie at Snows was very friendly and helped us find out what we really wanted with no-fuss test drives. Thankyou Snows!

s. c.

Vicky Danni Sharon And the rest of the team are fantastic amazingly helpful Supportive and understanding You are a credit to your employers thank you for your help. Professional friendly Understanding. Will definitely continue to use Thank you 🙏

D. J. a. M. K.

I always forget to book the car in so it was. nice for a change that you called me. I appreciated that. My car wasn't washed this time but I forgive yoy

M. P.

Great service... prompt, friendly.. and many thanks for cleaning the car. A touch that is always appreciated.

P. O.

Great service. Took my m140i in for a full service. Was ready ahead of schedule. Recommended for any BMW owners.

K. M.

Thanks for all your help in getting my car back on the road in time for my ferry home, very quick turn around, 5 star service I can’t thank you enough Many thanks Kevin

M. S.

Very helpful and knowledgeable sales assistance from Phillip Clarke. Would not hesitate to recommend Snows, they go that extra mile.

R. A.

Prompt paperwork on time ready and waiting for me. Car ready when they said it would be , professional service .

W. P.

Good customer service although for the second time running they forgot to wash the roof of the car! - very strange.

J. K.

From the first call to remind me of the service due to the collection of my vehicle it was, as always, a first class, personal service...thank you :-)

M. C.

Extremely helpful, very professional, swiftly dealt with issue and got me back on the road!

D. M.

Very helpful and friendly service.

L. A.

Very helpful, very professional.

N. R.

Really helpful service Very helpful Wood recommend BMW to anybody Beth car ever You got to get one ❤l Love it

C. L.

Very helpful and professional. 5 star service & car was everything they promised.

R. P.

Went in for the smallest part (wheel bolt) treated like I had just bought a car. Very pleased. Thank you

J. P.

Very good - open, honest and straightforward

l. M.

Took a gran tourer out for the day as a test drive. Staff were incredibly polite and helpful, showroom is immaculate

p. j.

Always friendly and happy to help

S. M.

My car went in for a recall when it came out it had been cleaned inside and given a free health check .Friendly, helpfull and professional.

p. h.

I give them a lovely cooper they give me a lime green fiat 500 😂😂😂 , carnt wait to get mine back just hope no one see me in permits car 😂🤣🤣

R.

Craig was excellent and the new car purchase experience faultless

D. T.

Picked a car up there this morning very nice helpful staff.

d. d.

Excellent customer service, Could not ask for more

W. K.

Good clear advice, friendly and courteous staff, feels like the car is in good hands.

K. H.

A high standard of service in every aspect, which in my experience I could not fault.

D. K.

Excellent service, extremely clean and professional regarding Covid 19

T. R.

Extremely happy with customer care, outstanding care. Can recommend

V. M.

Excellent service, pleasure to do business with. Thanks Shai!!

J. B.

Very pleasant experience overall, great staff.

V. C.

Love working for Snows!!! Great people and an excellent company to work for.

R. J.

Top service no pressure good test drive from Craig and all staff very friendly thanks.

D. S.

Excellant, first class service. What more can you say.

D. D.

Positive place to work with lots of lovely people and great products.

B. H.

Always excellent customer service

T.

Excellent service, friendly staff and great coffee!

M. K.

very good

J. O. J.

Excellent service and very prompt.

L. F.

Excellent customer service

T. H.

Great service thank you

C. B.

Fantastic dealership and friendly staff!

L. H.

Great service as usual

L. M.

Excellent customer service.

B. F.

Service completed quickly.

D. E.

Excellent friendly service

r. p.

Very helpful staff

R. J.

excellent service

v. a.

Really nice

F. A.

Efficient service

S. L.

Friendly service.

T. S.

As efficient as usual

G. S.

Professional service

n. h.

M. R.

A. R.

M. B.

N.

D. K.

R. B.

S. S.

L. G.

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