Reviews of Wollaston BMW. (Car Dealer) in Northampton (Northamptonshire).

Wollaston BMW

928 Reviews

364 Comments

Car dealer

BMW dealer

Bedford Rd, Northampton NN1 5SZ, United Kingdom

Description

Information of Wollaston BMW, Car dealer in Northampton (Northamptonshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Wollaston BMW

Popular times

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Reviews of Wollaston BMW

E. A.

I think most of us are not big fans of cars sales men! I must say my experience with this dealership was absolutely fantastic! Roger helped me through out the part exchange and they went beyond to ensure I am happy with my purchase. I also used the workshop service to paint the car wheels and I am very happy with the result! I would use their services again when I am in the market.

B. P.

I purchased a 320d tourer from Wollaston BMW and from initial contact, right through to picking up the vehicle, I was extremely impressed. Dan was extremely attentive and nothing was too much trouble, even going above and beyond to move vehicles around the forecourt to take pictures which allowed me to compare the different colours side by side. I was kept informed throughout and there was never any pressure to buy which can often be the case in the world of car sales. Dan is an asset to the company and throughout the experience, gave a really professional, friendly and easy going vibe. I would certainly recommend Wollaston BMW and will look to go there again when I come round to replacing my vehicle.

M. C.

I would love to say a big thank you to all the men and women at BMW Wollaston who have helped me over the past few days. I recently picked up a new (to me) 2017 BMW R1200 RS and had nothing but the most pleasurable experience ever. I walked into the dealership for the first time and caught eyes with a gentleman named Garry, I proceeded to ask about a bike that I’d seen online but fortunately had been sold. This was fortunate because it enabled me to look around a bit more and see what they had there and just as I was leaving spotted the RS. Garry was more than happy to help me with all the questions I had to ask, and went the extra mile with making a lovely brew for me and my mum. My overall experience when I left the shop that day was absolutely brilliant and as someone who works in a very customer facing job himself, understood how much leaving a review like this can help out. I had an issue with the battery and the bike starting so called the place up and before I even arrived that day, they had a loan bike arranged and ready for me to use but due to insurance reasons and my age I couldn’t use..but this was no issue! Garry and Stephen (the service manager I believe he was) were straight onto going the extra mile and replacing the battery completely there and then which I was more than thankful for. I would like to personally thank everyone at BMW Wollaston who helped me and gave me the upmost respectful experience I’d ever had at a dealership before, and to say thank you to Garry for being so helpful and confident in helping me purchase my first ever BMW motorbike. I could not recommend this place more if you are looking for a dealership who’s reputation speaks for itself as soon as you walk through the door. Thank you BMW Wollaston!!!

L. R.

Excellent service. Even from nearly 150 miles away, the salesman couldn’t do enough to help and assist with our queries and decision on the purchase. Having made the trip to collect the car, all the staff were very welcoming and really engaged with our young family, which enabled us to get all the paperwork done. The endless supply of drinks and chocolate also helped! We would really love to have a BMW dealership nearer us with this level of customer service.

A. S.

Perhaps the best customer service experience that I've ever encountered! Let me start by saying I've been a KTM rider since my teens, so to move over to BMW was a big jump! I wasn't keen on the new KTM 1290, so I thought I'd pop in to look for a used GSA1200. I met a sales rep in there called Brendan, who was highly knowledgeable and suggested I take a GSA1250 out for a test ride, to see what I thought. After the first five minutes, I knew this was the bike for me! Brendan was patient with me, as I had to get permission from the boss (the Mrs!) And sell my KTM first. I appreciated this, as having spent a number of years in sales myself, I learned to avoid pushy sales people. Brendan sent me over some options and worked with me on the numbers, to ensure it was affordable for me. Once we had found the model, Brendan and the team worked incredibly quickly in the background for me to collect the bike on my chosen day, with a fantastic hand over process. Once I had purchased the bike, Brendan helped me to decide on the black panniers and back box, before introducing me to Mark, who has then gone above and beyond to help me to get these fitted, around my busy schedule. 10/10 for every aspect of this experience so far, and a massive thank you to Brendan and Mark for making this experience first class!

A. S.

Top customer service from Dan, can't recommend him enough. Responsive, attentive, honest and clearly ahead of the service received at pretty much any other official BMW (having been in contact with at least other 5 branches). Full of useful advice regardless of winning the business.

D. L.

Phoned for a viewing and test drive and was treated with great phone service matched by brilliant service the next day. Daniel Curtis made the process very easy and understanding to purchase and part exchange my car. Couldn't recommend more. More than happy with this service.

g. s.

I've had the pleasure of dealing with Steve and Stuart on many occasions and have to commend you for your attention to detail. Nothing is ever too much trouble and worth the ride out, just for a decent cup of coffee.

A. C.

Excellent from start to finish. Purchased a used non BMW from Dan at Wollaston, despite buying a Fiat and not a BMW, we were treated as though we were buying a top of the range BMW! Patient, non pushy sales team, who couldn't do enough to answer our every question, and went above and beyond in sending through information that we asked for, multiple test drives arranged without a problem by Dan, he even went the extra mile and personally buffed out a minor paint defect before we picked up the car. If I could leave 6 stars I would!

C. K.

I recently purchased a new car for my wife where I was looked after by Mark French who I must say did a fantastic job. We looked at the same vehicle from a few dealers but ended up working with Mark because He did a lovely walkaround video of the vehicle which my wife loved, this was something the other dealers didn't do. Mark was super efficient with communication not at all pushy and understood our needs perfectly. Mark also took the time to deliver the vehicle personally which I thought was a nice touch. Thanks again Chris and Rachael

S. B.

Went with my sister looking to test drive and possibly purchase a Mini. The whole experience was fantastic from start to finish. Abbie dealt with us in a really friendly and professional manner. She was very understanding too which is exactly what my sister needed. She ended up buying a Mini! And I enjoyed the coffee!

B. M.

I would like to say a huge thanks to Jim Turney of Wollaston BMW for all the help and support as part of the extremely pleasurable experience with buying my dream M2 Competition. Jim was incredibly supportive and transparent throughout the entire process, I couldn’t be happier! Highly recommend, I will be returning to Wollaston for the foreseeable future to take care of my car.

R. 2.

Brilliant. Service and sales are great. It is the people that work there that makes it a pleasant experience. Very easy to arrange a test ride and you can go out for more than 15 minutes, unlike the competition. If you are unsure whether a BMW motorcycle is right for you, this is the place to go and have a look. Oh, and free coffee too 😊

A. L.

Wonderful experience at this branch. I was helped by Simon and he has been first class from the start to finish. He demonstrated helpfulness, showed an excellent understanding of products and more importantly, being able to explain and advising on the best finance options for me as someone who is new to financing. Highly recommend this branch. Thanks again Simon and Mike for your help.

J. B.

I recent bought a new BMW M135i from this dealership. Richard Rhodes who I dealt with throughout the transaction - which also involved trade in of my previous car - was a pleasure to deal with and made the whole transaction easy and hassle free from initial contact to collecting the new car. His colleague Oliver Chow was also very helpful in explaining the technology and setting up my phone and connections. I would not hesitate to use Wollaston BMW again in the future - thanks very much

E. N.

I have now had my BMW for a week and I am so glad I decided to go with Wollaston BMW. All of the staff are very welcoming and helpful. I was offered drinks every time and felt very welcome. I was served by Mark French and I must say he was a legend throughout the whole experience. His customer service was outstanding and very reassuring. He called when he said he would with updates and everything I asked to be done was done. The amount of questions I had would make anyone go insane but he answered every single one without making me feel like a burden. He was just a nice guy in general and not just another car salesman. If you are looking to purchase a BMW I highly recommend asking for Mark.

E. D.

We purchased a 3 series from this branch and we couldn’t be happier with the service Dan provided us. He was very helpful, thorough and had a great sense of humour. Thank you Dan. Hope you enjoyed your donuts :)

V.

Great customer experience. Demos Joannou is very knowledgeable, made the buying process very smooth and went the extra mile with everything. The handover was great as well. I was so impressed that it made me take into account have the service done here as well. I really recommend it.

S. L.

Very professional company with a great setup. On arrival you will be greeted politely and with a smile. You can enjoy a lovely cup of coffee in the luxury waiting area while waiting to be delivered with. Staff are all very polite and ready to help with any enquiries. Prices for work on your car are not cheap but it is a main dealership and you must expect to pay more.

M. d. B.

I’ve always been really happy with the service division compared to Sytner Leicester so was prepared to make the effort to travel. However on selling my BMW I was told the last service was not logged online although the service book was stamped. This then caused problems. So I was very disappointed. It was never worth the travel in the end. Pleased I didn’t buy my M2 Competition from you after this .

M. I.

I bought my first car from here last month and I am pleased with the quality of the car but more importantly the customer service from Dan. He was excellent and helpful throughout the whole process, regularly called me to update me on the vehicle and even picked me up from the train station which was 30 minutes away. I would definitely recommend buying a vehicle from here.

J.

After deciding I wanted to swap my car for a bmw, I eventually spoke to Roger and wish I'd done so sooner. He was extremely helpful and accommodating and held the car whilst I made the 40 minute trip to the garage. On arrival, everyone made me feel welcome and I've never been offer so many cups of tea. Roger showed me the car and whilst looking it felt like a mate showing off his new car the way he spoke about it. After a quick test drive, there was no pushy sale and Roger was so laid back whilst completing the paperwork. The sales team continued with their endless offers off tea over over the next hour. Over the next week, Roger got everything finalised that handover was not only smooth but extremely quick. If I ever need another car, I'll be back to see the guys at Wollaston

I. T.

Excellent BMW dealership- both for sales and service. Just bought a used BMW from them and was very impressed with the the process. Dan is a great guy and makes you feel a valued customer 10/10. Would always recommend this dealership 👍

s. F.

If you are looking to sell a used BMW, I wouldn't hesitate to suggest that you contact Darren at Wollaston BMW. He was professional and honest, giving me a good price for the car and even provided a lift back home. I cant recommend these guys highly enough.

S. R.

Took my car in for a recall. Service off Emily and Dan was fantastic from start to finish. Very polite and professional and made the effort to talk to my young daughter. Can’t fault them at all.

E. F.

Just bought a new car from BMW Wollaston and dealt with Dan Curtis, he was brilliant. Couldn't be more helpful and a genuinely nice guy, i have dealt with a fair few sales guys in my diary and he was so helpful. Thank you so much was all a breeze.

L.

Just like the rest of the world there are human beings working here and like human beings they make mistakes and forget things. My 4 year old mini was recently in for its service and MOT. Mistake for me was i didn't check the price upfront, make sure you check the price. I reported an issue that i reported last year about white fluff/mold looking stuff on the inside of my soft top roof and could they look at it again and clean it with the complimentary wash and vacuum. This was completely forgotten and is still on the inside of my roof. The complementary wash and vac was also pretty bad, when i got home i noticed there were soap marks all over the car including the windows. When it was first driven to me it looked great on first impression, but it was a very poor cleaning. When i bought my car 4 years ago the sales staff were very nice, and the staff now were also fine.

R. A.

If you want a fair and down to earth conversation about a new or used BMW go and speak with Dan Curtis! Patiently helped me choose a used model 330e didn't push and gave me a great deal. Total gent 👏

I. A.

Picked up a new X1 from Woolaston BMW on Feb 17th, my third car from the dealership. Paul Jones who I bought my previous cars through was a pleasure to deal with as usual. Oliver Chown who did the handover went out of his way to make sure I understood the controls/tech in the new car in conjunction with the BMW app. Great service from start to finish.

J. R.

Great service from Stuart Tried two motorcycles on trade plates. Purchased an RT. Wide choice on site, second purchase from Wollaston. Very happy with service department.

A. W.

Visited today to test drive a BMW 5 series with Dan Curtis. Excellent experience considering we were doing this with a 2 year old and 7 month old. Dan made the experience very smoothe and we were able to achieve what we planned to. Highly recommend.

D. B.

Came into this dealership with a MINI JCW wanting some interior and exterior extras - Jack Chambers was the man looking after me and helped me choose different packages and answered any queries that I had and resolved them quickly and professionally (10 or so emails back and forth). Couldn’t rate him, and the experience highly enough - the parts team behind the desk were also friendly and approachable.

C. H.

Stopped to have a look at the new R18. Excellent coffee and muffin here. Lovely service. Some fantastic bikes and a great showroom.

D. H.

Absolutely exemplary service as ever from the whole Wollaston BMW Team. As a result of a puncture (Run Flat Tyres) & having to travel that day from Higham Ferrers to Scotland. The Team here were nothing more than diamonds. From a phone call at 8am, having the car transported to Wollaston Motors to new tyre fitted by 10.05am. Points of contact were, Dan & Keeley so please accept my personal thanks for your service.

C. W.

Best BMW garage in 30 years of buying them !!!!! OK.. simple problem ended up costing a lot. But halts off to them for spotting something lelthall on the Car.q Special THANKS to Taylor, The young lady on service reception. VELRY professional and just absolutely lovely , helpful an1d informative the whole day THANKS Poppet 11/10 all round for this BMW Garage 😀 👍 😎 😉 👌 😊 😀 👍

J. W.

Massive shout out to Roger Greenwood, went for a test drive with Roger on 4th May. Firstly customer service 10/10 don’t see that a lot, secondly very happy person always willing to for further to help, with whatever question you have.

D. B.

High quality, friendly and professional service , as you would expect . I dealt with Mr Dan Curtis and would happily do so again, I can highly recommend Wollaston BMW - 5 Stars! 2 Years later, I did indeed buy another car through Wollaston BMW. Went the extra mile to 'import' from their sister site in Oxford and generally went above and beyond to ensure I was happy with my new car. 5 - Star well deserved!

C. W.

Excellent service, turned up a day early for scheduled work and they were still able to accommodate.

P. L.

Brake pad service carried out. Told that discs would also need to be replaced which I queried. Spoke to technician in the workshop, re-measured and it was clear that need for new discs was borderline. Good to get an honest assessment but if I hadn't queried this there would have been an extra £300 to pay for very little gain. Just over 2 hours wait for job completion. Car cleaned inside, and outside washed exceptionally well.

A. F.

I just bought a 435d from Wollaston BMW Northampton. Grant Drage was very helpful throughout the whole process explaining different financing options very well. He also sent a detailed video of the car before i picked it up. On the day of the pick up, Grant ensured the whole process went as quickly and smoothly as possible. It was a great experience. I highly recommended this dealership and Grant

m. i.

Demos Joannou is a fantastic salesman, he is the best! He makes the process really smooth. He goes above and beyond for his Client’s and delivers great service. I will highly recommended anyone to go and see him to have a stress-free process. Thank you.

L. D.

Collected my mini yesterday, Andrew was great from start to finish, he answered all my questions and set everything up for me with my phone connected. Handover was very nice in the separate bay too with a lovely bow on the car made it very special. Very pleased with the service I received. Thanks to Kevin too for your help.

I. S.

Went down with a view to buy a new bike, Russ the salesman was friendly but not pushy. Went down with a couple of ideas of what I was looking for, he helped me find exactly what I needed. Needless to say I now own a BMW.

W. W.

I Purchased my new (to me) car from the team at Wollaston BMW a couple of weeks ago. Dan Curtis from the sales team was a delight to deal with - he made the whole purchasing process simple and easy, despite me purchasing from a distance. He went the extra mile to put the right deal for me together and make the whole BMW buying experience brilliant. The car was immaculately presented and exactly as described too. Thanks to Dan and the team for doing a top job!

T. C.

Purchased an M2 through Dan end of last year and had a great experience. Had nothing but great service and constant updates when purchasing, and even better customer service after whenever I had questions or query’s. Top bloke.

W. A.

Had the best experience with Wollaston. Roger in used sales was absoloutely brilliant from start to finish. Cannot recommend enough!

D. S.

Having never purchased a new bike before it was safe to say I really didn’t know what I wanted! My current bike was a GS 1200 which I love dearly but I was intrigued by the RT1250 as I do lots of mileage, I was given a 24 hour test ride to really experience the bike although it was fantastic it quickly made me realise I wasn’t ready to leave the GS, Brendan made the process as simple as it could be even when working from home due to an injury. I settled on a 1250 GSA and the service from Wollaston is simply above and beyond what you’d expect. Today I have been back for my first service Joanna in service was fantastic I met Brendan for the first time and to be recognised by the bike he’s sold and remember my name is simply a credit to his customer service. Thank you Wollaston BMW

S. T.

Have been here on a number of different occasions and been less than impressed with their sales team. However my last experience was worth making the effort to write a review. Mark French - what a great experience. Mark picked us up as we were having a look round and straight away was friendly and helpful. Not something I can say I had experienced before. Mark was quick to show us round and talk through our requirements. Follow up and contact were great afterwards. I will definitely be dealing with Mark again.

N. P.

I wanted to update my NAV. Pete who helped with the query advised my options and got someone to help with the tech side of things. This is the second time i've contacted BMW wollaston. They reply or call back when promised. help as much as they can, including going the extra mile.

S. P.

Extremely satisfied with my purchase from Wollaston BMW Northampton & a big thank you for Grant Drage for his excellent customer service, support & deal for the M140i which i picked up recently. Within the current circumstance with COVID-19, all measures of PPE/Safety were taken & considering the circumstance, the whole customer experience through digitally taking care of paperwork to the collection of the vehicle was second to none. Will definitely be coming back in the future for other BMW purchases from Wollaston BMW & specifically with Grant (Best Car Salesman & OEM sales care to date i have ever experienced, once again thank you!!!)

M. S.

Thank you Grant Drage for helping me find my 320d xDrive and for being super easy and relaxed to deal with. Grant found the car I had been looking for and managed to bring it over from another dealer with no hassle at all. I enquired on the Thursday afternoon and drove away on the Saturday morning in the car. It's by no means the most expensive BMW ever sold so the fact that Grant kept it inside for me so that it didn't get dirty overnight, and sent me a nice video of it once he'd got it inside, meant a lot. Thank you for looking after Karla and I, and thank you for the lunch too. There are enough toys on the car to keep me busy for a while!

S. A.

Just bought a new BMW X1, lovely car, Nicole Rowland did our sale and have to say for a young girl she was a great sales person. Nicole saved the sale as had a few problems initially, very helpful, new all about the car as to working all the new equipment on it and very patient with two older people who are not techno savvy. I suffer with tinnitus and cars are a big problem for me regarding road noise and gear box noise, she was very understanding and made sure everything was OK for me before purchase. If you are thinking of a new BMW seek out Nicole a great asset to Wollaston Northampton

I. B.

Had a meeting with Adam, he was absolutely dreadful was rude from the get go, showed no interest and no insight into the car we were interested in and has completely put me off BMW, having said that after lodging a complaint I have had a great response from Wollaston and Robert in particular so I have increased my rating.

e. d.

I made contact last week and Dan Curtis from the sales team called me back early to deal with my enquiry. Within a few hours he has given me a good deal on my part exchange and I had a new car! He sent me a video of the car to make sure I was happy and arranged a test drive. Dan popped in on his day off so I could do the test drive before i took the car home later in the week. The route was good and the car was excellent. The handover process was seamless and quick with all the information I needed. Dan was very professional, informative and is very down to earth! I can’t thank him enough and would highly recommend him as well as the dealership

P. K.

Looked after very well at Wollaston BMW. Great service with special thanks to Dan Curtis for making my purchase run so smoothly. Loving the car.

R. N.

Amazing place, staff are amazing, more like the entrance to a posh hotel. WiFi avaliable if you have to wait. Service is top notch. Beware if your vehicle is remapped as they might accidently demapp it for you 😭

C. N.

I have visited Wollaston BMW for various services since posting the below review over three years ago. The result is always the same...I leave highly satisfied. Today I was in for the car's first major service. Every part of the process from booking the service, reception, waiting, status updates and checking out at the end is always a joy and today was no exception. Every person I came in contact with (Sapphire, Finn and Emily) was obviously trained in extraordinary customer care. They were all patient, respectful, efficient and very pleasant. Finn (the technician who performed the work) to the time to personally talk me through one of the issues I had mentioned at reception. He genuinely cared about understanding any issues I was having and resolving them in one visit. I couldn't be happier with the entire Service Department at Wollaston BMW. I know BMW can be a bit more expensive than a local garage, but the treatment I receive and my confidence in receiving genuine BMW spares and services performed factory-trained technicians who genuinely care about what they do makes Wollaston BMW Service a very high value that's well worth the money. I just purchased a 630d. I love the car and I am highly impressed by the way the staff treated me. I spec-ordered the car so it has been several weeks since I first walked into the Wollaston Centre. My "Product Specialist" was Richard Rhodes who has the patience of a saint. He answered dozens (maybe hundreds) of questions and priced several different configurations for me, all with great competence and a smile. I suspect there were at least 100 emails between us since I met him in April. I purchased my last two BWMs at other centres. Wollaston is a little further from my home and work, but it's worth the extra time to get this level of customer service.

A. P.

I purchased my car today from Wollaston BMW and had the pleasure of working with Dan! He made the whole process from the initial telephone conversation through to waving goodbye from the show room an absolute dream. He sorted everything out for me to ensure I was fully happy and comfortable with my purchase. We went on a lovely test drive and was very supportive, kept checking in with me throughout the whole purchasing process and I cannot fault him one bit! I can only ask that my many thanks are conveyed to Dan and wish him all the best moving forward. Thank you Daniel for your amazing service, it was a pleasure meeting you!

J. C.

Found car on web without seeing it and was looked after by car salesman Dan Curtis from start to picking up the car Dan has been very helpful and went out of his way to reassure us and make sure everything went smoothly through what are trying times THANKS ONCE AGAIN DAN FOR EVERYTHING would highly recommend this dealer and WILL be dealing with them again (was well worth the 300 mile journey)

K. M.

We had a very pleasant experience at Wollaston Motors. We test drove a 3 and 5 series BMW Touring, Dan Curtis was lovely, very happy for us to test drive the cars, with no pressure to purchase. Dan even gave us helpful advice about purchasing a car from another BMW dealer when he didn't have the car with the spec we wanted in stock. We will be taking our new BMW to Wollaston for servicing and would definitely go back there and talk to Dan again when looking to trade this car in. Thank you Dan - you were really helpful and the best Car Salesman I have come across.

J. M.

I was lucky enough to buy my first car from Wollaston BMW last week and I have to say, this an excellent experience from start to finish. I initially sent an inquiry email in the evening of the 17th May relating to an offer on a 640d Gran Coupe. The following morning, I had a call from Simon Richardson detailing more of the offers Wollaston had on the 6 series. I arranged a visit on the 22nd where Simon detailed the car to me. We explored the suitability of the car and both decided it wasn't suitable for my activities with group cycling and kayaks! Simon suggested a trip to see a car that would meet all of my needs and without hesitation, took me to see an X5 - the rest is history and a week later, I was driving away in the car. This is a real reflection on his ability to match my needs and budget to what was in stock. I hope this will be the start of a long relationship with Wollaston.

r. b.

First class highly recommend Gary in sales dealt with my purchase of my R1250 Gs very professionally brilliant service thank you

A. C.

Would thoroughly recommend. Ask for Dan Curtis. He’s friendly and knows his stuff and made buying a car as easy as I reckon it could be. Sorry Audi but I’m a Beemer convert now!

L. W.

I just wanted to say a big thank you to the team at Wollaston BMW. From the first phone call to the handover the team work together. Dan Curtis handled my purchase of a used BMW. He went above and beyond in every way for me to ensure I was buying the correct car for me. Since the purchase nearly two weeks ago the attention to the little details from Dan has been fantastic. Thank you to you all. I would highly recommend using Wollaston BMW (and ask for Dan!)

A. W.

Took the car in for a service last week. Polite, helpful and efficient and returned on time with a full clean inside and out. Kept fully informed on all items found and sourced and fitted a new tyre after spotting a damaged one. Can't ask for more than that. A happy customer.

I. J.

Just completed my purchase of an approved used BMW from Wollaston. From my initial enquiry to driving off in the car was a seamless experience. I live a considerable distance away from the garage, and so within a couple of hours of my enquiry a professional video tour of the car was sent by Grant in the sales team. From then on, Grant was on hand to answer any questions and even helped me to sync up the My BMW app to the car before picking up the car. Grant was fantastic throughout and I'm a 100% satisfied customer. I would definitely recommend Wollaston and would definitely use again in the future. Very happy with the overall experience indeed.

G. W.

Owen was brilliant, new bike financed and delivered in two days. Cheers buddy!

A. B.

Recently purchased my first bmw.A special thanks to Russ who sorted out a demo ride and David who did the sale of the gs1250 I purchased. A enjoyable buying experience and will be back in the future.

O.

Excellent service from Grant Drage at Wollaston BMW, always felt very well looked after and treated like an important customer. Grant offered an extended test drive on an M car that I was particularly interested in whereas most dealers would only let you up and down the road. He accommodated me on late notice as the showroom was due to close. He was always prompt with any queries I had about the vehicle and was more than honest and pleasant in every aspect. The car itself was highly prepped to a showroom standard unlike other dealers. For such reasons, I’d be recommending friends and family to Wollaston BMW, especially Grant in the nearby future. Thanks again

N. D.

Great service as always from Wollaston BMW. Had a fault with my NSR indicator light. Got the car in quickly and the problem was diagnosed. Sorted under warranty, gave the car a lovely clean, very friendly and welcoming staff. Thank you.

A. J.

Excellent customer service upon my arrival and throughout. BMW service made sure I wouldn't forget my appointment, phone call reminder and txt message evening before.Complimentary wash and hoover.Well deserved 5 stars.

C. N.

What an amazing experience from Dan and team. Can't wait to pick my new car up in a few days.

S. D.

Great service, bike returned to me fully washed and cleaned. Friendly staff. Lose one star because you need to buy a proper espresso machine and employ a barista and get back to having an authentic biker coffee shop. It would make waiting for your bike service so much more fun, and you'd make loads of money because you'd attract non bikers too if you did it well.

B.

Took my car in for a recall job to be done and the service was phenomenal. Honestly couldn't fault BMW Wollaston even if I tried. They did the job perfectly, and reported some small issues I already knew about on their complimentary health check (which includes a video of the health check items on your car pointed out). The car came back cleaner than it's been for a while and the whole process was super easy and smooth. Thanks!

M. T.

Many thanks to Mark and his team at the body shop. My Z4 went for repairs after a small accident, my car came back like new!! Highly recommend these guys, great customer service and top class repairs.

E. M.

I just took delivery of my new car… I cannot thank Richard Rhodes enough. 4 years ago Richard managed my lease and he did it again this time. It was fast, informative and the service delivered to a very high standard. Thank you BMW, amazing personalised experience and I hope to see Richard again at the end of this lease!

F.

I was welcomed at the door and directed where I needed to go by very helpful and friendly staff. When I made my way to the motorcycle area of the dealership I was greeted by Mark at parts and he assisted me in choosing a new helmet. I came away with the perfect one and was very pleased to say the least. Mark was very helpful friendly and happy to answer any questions I had about the gear.

B. J.

I recently purchased a used BMW from Wollaston. I dealt with Dan from sales who was extremely helpful and listened to my requirements for replacement car. He was not like your stereotypical salesperson and was easier to deal and talk with, probably one of the most down to earth salespeople I have ever dealt with, if only more took his style and attitude. Also helpful was Jason from the finance department who was able to help us in regards funding our new purchase. All in all a very pleasant experience for a purchase I wasnt planning. I would highly recommend you speak with Dan if your ever in the showroom looking for a new vehicle.

G. S.

I had the pleasure of dealing with Grant Drage who was extremely professional and informative from the very first call right through to car delivery. No pressure to buy the vehicle, provided honest and transparent feedback, and patiently answered question after question to give me the confidence to make an informed decision to buy the vehicle. Jim Turney and Roger Greenwood stepped in whenever needed to make it an enjoyable and stress-free buying experience. They are a rare example in this industry, of seamless teamwork and putting the customer first! Above all, the car is flawless!

M. H.

Second car from this dealership. Had an issue with the spec ordered. They couldn't do enough to help resolve the issue to ensure I was a happy customer. That's what sets them apart and why I won't go any where else. Thanks to Adam Jepson and Robert Day for great customer and after sales service. Highly recommended.

S. S.

Want to give a big thanks to Grant who provided the most pleasant and efficient experience in our purchase this week. Nothing was too much trouble, everything promised was delivered quickly and communications second to none. It's not easy doing any kind of Business in the current climate but Grant made this painless.

S. S.

Great service from Daniel Curtis who handled the exchange of my old 330d for an almost new 440i. Great car of course, but the whole process was very well handled, very easy and a pleasant experience. Thank you.

S. P.

Stopped off at my local BMW garage after spotting a 218M sport convertible I liked the look of. The service I received was very personal and without doubt the most impressive after looking at other dealerships there was no comparison. The quality of the vehicle was what I was looking for and I couldn’t have asked for more support choosing the right car for me. No hard sell, jim was personable friendly, professional and knowledgeable and Jason was passionate about his products and very patient and happy to explain all options available to me. I cannot recommend them enough the whole process was 5 star.

S. M.

Fantastic service from start to finish! Adam Marks in Sales really went the extra mile, picking me up and dropping me off so I could pick my new car up and didn’t have to miss a day of work. Nothing was too much trouble, and he kept me up to date regularly once the car had been ordered. Adam and his manager Christian were helpful, knowledgeable, and in no way pushy like some salesman can be. They gave me a great deal on a car I'm really happy with. The customer experience was great, and I will definitely be getting my next car from Wollaston BMW.

T. A. C.

I recently made my dream come true with Wollaston BMW Northampton having a high contribution on making it possible. Many thanks especially to Dan Curtis who made my experience unforgettable since we have been in touch over the phone for the first time. The whole process of getting my F10 was very straight forward thanks to him. I definitely recommend Wollaston BMW Northampton if you are looking for an overwhelming customer experience.

P. B.

Simon Richardson was great to deal with. He provided an excellent service. My Approved Used BMW is in an immaculate condition. I would definitely use this dealership again, having had bad experience with Berry BMW Chiswick.

P. E.

Staff are always polite and helpful, service here is above and beyond. Videos sent to your phone to show advisories after a service are a great idea. Even has a cafe if you need somewhere to wait while work is being done.

A. S.

Bought a car back in December with Simon. Great service from start to finish and would highly recommend this dealer to anybody. Without a doubt the best experience I’ve had with a showroom and Simon did his utmost to explain everything and provide outstanding customer service.

S. J.

I couldn't be happier with the service I received from the used car team at Wollaston. Grant was the unfortunate one that took my initial call and coped with the gibberish as I just couldn't get my thoughts/words out. I had a very specific car in mind, IF a 5 series was the right choice over a 3 series. He helped with arranging a quick test drive and tried to get the car secured from their sister dealership. Unfortunately the car ended up being sold by the dealership it was sat with and the hunt ensued to find a car that ticked all the boxes. A couple of days later Grant called, another dealership group had agreed to trade a car with them and the deal was done. Grant's efforts didn't stop there. He knew that the car was a replacement for one that had been written off and the hire car had to go back. He and the guys at the prep centre pulled out all the stops to turn the car around and have it ready for me as soon as possible. When I picked it up the car was immaculate and every I wanted. Grant did an amazing job of sourcing the car and getting it all ready in a mega tight timeframe and Jase was really supportive with getting the right deal for me and making the paperwork as painless as possible. The whole experience of dealing with Wollaston, during what was an immensely stressful time for me and my family, was fantastic. Absolute stars, every one of them.

C. M.

Just acquired a 5 series Touring last week from Wollaston. This is mine and our families 11th car we have got through Wollaston BMW I think this speaks volumes of their customer care and value. 10 of the cars have been dealt with by Roger Greenwood a great person to deal with in every way. Throughout all interactions the team have been excellent non more than during my latest car purchase which was picked up during the current climate. Totally professional handover with all distancing protocols adhered to. 10/10 in every way. Highly recommended 19,

A. B.

In these challenging times we were unable to go out and see the car we chose from the website. Simon Richardson, the sales specialist who dealt with us was superb, sent a video of the car, answered all the questions and arranged delivery of the X2 which arrived today in absolutely immaculate condition. excellent service, courteous and knowledgeable, wouldn't hesitate to recommend them.

D. M.

We arranged a test drive of a used Mercedes through Paul Jones at Wollaston. We were travelling a long distance to view the car. Paul’s communication prior to the viewing was amazing. He answered emails and phone callls really quickly. He responded to emails within minutes sometimes and often out of hours. He was so pleasant, helpful and friendly to deal with. The car was all ready and beautifully presented on our arrival. Sadly, we didn’t buy the car as my wife didn’t like the colour! Despite this Paul remained as friendly and hospitable as ever and indeed everyone at the dealership was extremely friendly. I would have no hesitation whatsoever in buying a car from Wollaston BMW, they are a credit to the industry.

V. B.

I recently bought a used BMW from Wollaston. I was taken care of by Dan Curtis, who led me through the process in a very professional manner. Throughout my experience with Dan, I always felt he was looking after me and not trying to sell me something I didn’t want.

K. P.

Bought a 2 series. Had a few glitches with the car (before we collected) but the dealership bent over backwards to get things sorted as smoothly as possible. The deal was done remotely due to covid but the showroom is covid safe when we collected. Got an excellent deal on the car we bought and very happy with their ethic and a very good customer experience.

N. R.

Very happy with my recent purchase from Wollaston BMW last week, The staff were very friendly, mark French dealt with the sale and made the experience very nice and seamless. Loving life with my new BMW 320i and I’m sure to be visiting again soon to sort out my partners BMW, thank you all once again.

T. K.

Great service, especially the helmet exchange discount, ordered a new helmet got a call saying it was in stock. Arrived, tested the lid for fit, professional staff. Great range of clothing and bikes. Was offered a test ride. Highly recommended.

V. L.

No new electric vehicles in the showroom... A bit disappointing...

T. K.

Tom at used cars is amazing. Always a great guy to speak to. Went in purely just looking at a car to replace my 307. Ended up falling in love with a 2019 118I M Sport. Took me for a test drive, shown me round the car and paperwork and about 3 days later, I left with the car. Truly great experience for my first time buying such a car. Bodyshop (especially Mark) are just as good. Always keep me informed with news and updates and always ensure my car is up to standards when complete. Service department needs a little more people skills. I always get the impression I’m one of them customers they see walking in and want to avoid. Told me there was a fault with the alarm like I thought; then told me the LED didn’t work also (it did). turns out there was no such fault and it was just the positioning of the sensors and my misjudgment. They also told me the car didn’t need it’s first service, only for a matter of weeks to pass before the car ran out of engine oil and I had to buy some more. The Idrive system even said it didn’t need a service for another 2000 miles.. where’s the oil gone? Also requested 2 call backs to save me going in, never happened. The actual technicians are great and the videos they do when doing the health checks etc are great. Reception staff now know me by face / name / car and know I’m normally there for bodyshop... not sure if it’s good or not but hey ho.

K. G.

With a helpful assistance of Grant Drage I have just become a proud owner of 1 series. Car is fantastic but it’s Grant that I cannot rate enough! What a lovely, warm person, fantastic salesman - knowledgeable, responsive, understanding and patient to listen and answer every question regardless to how silly it might be. When I was collecting my new car he came in early to meet my busy schedule, he had everything prepared so it literately took minutes before I was ready to depart. Once again thank you for you help Grant!

S. M.

I would just like to commend the Bodyshop for their faultless service they provided when I had a prang in my Mini. The car was collected and returned to me - Ashley ensured he kept the social distancing protocols at all times. Both the courtesy car, and mine when returned, were cleansed by Ashley and he dealt with me in a very professional manner. Mark kept me updated through the whole process, assisting me with the claim where necessary. A pleasure to deal with, the car looks as good as new, and I would highly recommend the Wollaston Bodyshop to anyone. Thank you.

T. S.

I had the pleasure of purchasing a 4 series with Wollaston BMW back in April. Grant made the whole experience a positive one; he was very helpful with answering any questions I had, and he was patient when it came to picking the right payment option to suit me. He had very good knowledge of the cars, and he was easy to contact, keeping me well informed right up until the day I collected the car. I received a very professional service and I’m delighted with the car. I’d happily buy from your dealership again in the future. Thank you.

P. C.

I must admit it's mainly the parts dept I use however the atmosphere and service is great. As with most organisations it's the people that make the business. The staff here are 'on point'.

D. G.

Great service by Grant.very pleased with my purchase and after sales.worth the 180 mile round trip to buy this car.

S. H.

Wollaston BMW provided exceptional customer service when I recently bought a used car from them. The salesperson Dan Curtis was polite, friendly and had exceptional product knowledge, which made the purchase an absolute pleasure. Highly recommended.

J. R.

I had an excellent service from Tony Soto at this dealership. I was about to leave after a quick browsing when Tony approached us asking if anyone had asked if we were looking for anything in particular. He provided a fully professional experience from the very start to finish and made me feel like an extremely valued customer. I’m only 18 and often this means that salespeople don’t take you too seriously but Tony was superb and I couldn’t have asked for a better service! He was polite, relaxing, respectful and had a great sense of humour. A true gentleman and great person. My mum and dad also said that this was the best service they had ever received when buying a car. BMW are lucky to have Tony working for them as the service he provides makes the brand stand out from the other competitors and he has hooked me on buying from BMW at Wollaston for the rest of my life. I will definitely be coming back here for my next car. Thanks Tony and Wollaston BMW.

J. C.

Not only a fantastic Garage, our sales man Mr Drage was exceptional from the initial enquiry to Handover, done exactly what we asked of him and went beyond the call of duty. We have purchased many premium cars from different Garages. This by far was our best experience by a country mile and it continued with the after sales, we phoned up with multiple questions and nothing was to much hassle. The car was a used car but was handed over like new and we had a full detailed demonstration before we left that filled us full of confidence. Whilst you see plenty of negative reviews, if you buy through Mr Drage at this garage you will certainly be impressed and a very happy customer. Mr and Mrs J Colson

M. A.

Our first BMW developed a fault and this was our first dealing with a BMW dealership, in this case Wollaston. Never made a claim on a new car warranty, so was quite concerned. Joanna at Wollaston made it so easy and sent our car for repair at no cost to us. We had made no appointment but they booked us straight in. Drinks always available and we even got a free breakfast. The waiting area and facilities are very pleasant. If our first experience with Wollaston is their norm, they will have a loyal costumer for many years to come.

S. A.

I recently went to purchase a approved 440i or 435d gran coupe, and was served by Tom who was probably one of the best sales people I have met in a very very long time, honestly could not fault the service received any way, his professionalism throughout finding cars I liked and keeping me updated with new arrivals as I am really picky with cars was the best. Knew all the knowledge about the technology and packs I was after and defiantly went above and beyond throughout every step, very informative not only just of the cars but then services and packs available too! An experience never to forget, sets the standards of how car sales should be done!

M. B.

Phoned BMW Woolaston on the off chance they would have a Bluetooth communication system for my motorbike helmet on the shelf. They did and arranged for me to come in later the same day. Had a great welcome, explained what I needed, the accessories sales guy was brilliant, without a quibble took my new helmet and fitted the device completely, arranged for a coffee while I waited. Set it all up and linked it all to my tft on the bike and my phone. New exactly what he was doing, top bloke. Matched the online Europe price quoted too. Fantastic service.👌👍👍

C. H.

Enquired over a bmw 335d m sport. And within minutes spoke to a sales man called grant. Who listened to my needs and i was straight to the point what i wanted and within a few days of hard graft from grant he got me an amazing deal and never pressured me. I must admit this was my 8th bmw and all from different dealerships all over the country and this place blew them all out of the water. Everything from start to finish was stress free even the hand over. Defo coming back for another bmw and defo deal with grant. 10/10 just doesnt do him justice as he went above and beyond and a top bloke

J. H.

Recently completed the purchase of a 6 month old 4 series GC, and the customer service lived up to expectation of a premium brand. Roger was excellent throughout, and couldn't more more helpful. The car needed to be returned for a couple of niggles after 2 weeks, yet this was evidently no problem and were happy to ensure all aspects were perfected for me. This should be a given, but where so many businesses in this day and age, deem it as hassle or make you feel uncomfortable about challenging a quality of service; this is not the case with Wollaston. Buying into a brand is the case here.

D. “. B.

Motorbike service required. Called me the day before to confirm it was still ok, loan bike provided for the whole day, Great service by the team, video inspection done and sent to me. Service done, bike cleaned and a follow up call the next day to confirm everything was ok.

S. I.

I have been a customer of Wollaston BMW for around 7 years, I've purchased 4 cars in that time for both myself and my wife. Recently dealt with Max and Grant on an X3 which was smooth and trouble free. Service staff are always friendly and polite and any issue I've ever had has been dealt with, without issue. Highly recommend and look forward to upgrading in the future.

M. D.

Fantastic service, can not fault this dealer one bit. Grant Drage our salesman listened to what we wanted, found my wife a suitable selection of cars then, worked hid backside off to get us a deal that suited our budget. Nothing was too much for him despite us going backwards and forward. In the end he found us a great car and put together a fantastic deal. No pressured sales tactics, just a really nice personable guy who listens to what his customers want and delivers exactly that. Going one step further, due to the current crisis with Corona, he even went to great lengths to deliver the car to our home address just in case the dealership was forced to close so we would not be left without a car!!! Outstanding!!! The customer experience from Grant was second to none and I will definitely be getting my next car from him and i recommend you to give him a shout if your looking to change yours.

M. B.

First time owning a BMW, previously owned Mercedes, will definitely not be going back. Purchased a used BMW 3 series tourer and couldn’t be happier. Dealt with Paul Jones throughout who has been superb. The car looked immaculate when I picked it up and Paul has completely resolved an after sales issue with complete ease. I’ll definitely be sticking with the BMW brand from now on and because of the customer care Paul has demonstrated I will be buying from BMW Wollaston. Thoroughly reccomended.

M. M.

Fantastic service from start to finish. Couldn't do enough to help, a lift to the train station and phone calls to update on how the car was doing and when it would be ready. Services advisors were friendly and happy to help answer any questions. The dealer also observed my request to not wash the car, I couldn't be happier. I travel past two other BMW dealers to use Wollaston and I will be back again soon!

S.

Hope to start your Monday off well with a Thank you to Kelly Masters and the collection driver Danny. Hope you show your manager this review. You dealt with our BMW “recall” so efficiently and the problem was sorted quickly and with no hassle. After so much poor service and false promises by another BMW garage I am SO glad I contacted Wollaston. They answer the phone quickly too!!!!! Kelly in the Service department was informative and clearly explained the recall problems. She used her initiative and listened to situation for collection and the preference to leave job till both recalls could be done at same time. The car was collected and returned from where i work as promised. All work done. Just to say thanks To you for the “personal” touch and communicating with me on this. Such a vast difference to the previous experience at Milton Keynes?????? I wonder how long it will be till I even hear from them for the recall at all? I intend to let BMW Uk know how simple and well managed you made the problem seem with regular contact and updates. Well done Kelly

S. J.

Went to get a diagnosis done on my care and for a recall, but I got new problems. Had I not shown it then, they wouldn't have checked it at all.

C. A.

I recently bought a car from Wollaston. It was the greatest experience I have had to date in purchasing a car. The service was professional and absolutely efficient. The after care was brilliant as well. Many thanks to Simon Richardson who looked after me and found the perfect car for my family and I. Well done Wollaston.

J. S.

Only given 3 stars due to having to wait an hour to get my car back after I had been told it was ready an hour before to collect. Then to add insult to injury at 7 o'clock 45 mins after showroom had closed, I was asked if I was waiting on my car. Was this because my car was only in for a recall?

A. A.

I decided to upgrade my car and spoke with Grant Drage at Wollaston. I told him exactly what I was looking for, but didn’t have anything new in stock that matched. After a couple of days, Grant sent me a video of a car, which met and exceeded my requirements but better priced. I agreed to buy that day. The transaction went very smoothly and Grant was very attentive and helpful throughout. This is the second BMW I have had from Wollaston. The service is great. To be honest, it is always a very pleasant experience when you walk in. I highly recommend Wollaston Northampton. Thanks again for everything Grant!

B. N.

I recently took my 1 Series in to Wollaston BMW for some Smart Repair on my rear bumper. The service I received from Simon & Mark from the Bodyshop was fantastic! My car was booked in promptly & the work was completed quickly. I am delighted with the results, it looks like new! Thank you so much

m. t.

Great experience in Wollaston having bought several approved used BMWs before from different dealers over the years. Grant Drage sorted everything out and helped me organise road tax. He had all the documents ready and the entire experience was super fast. Car was in an amazing condition and we are very happy.

S. J.

I came here for a car last week. I was treated very well by Paul Jones. He was very polite and made me feel very comfortable. He helped me through the whole process which helped me make my mind up very quickly about buying a car from him. Even when he wasn't at work he was keeping me up to date of where we was and what was happening with my car. He kept me worry free and made it so easy. The finance manager Jason was very helpful also and rang me up to help me sort out some details for my finance. They went to all ends to help me get the car I wanted and i am grateful to them both. They made my experience here a great one and got me the great car I have always wanted. In terms of the dealership, it is a clean and tidy place. I was offered hot drinks on arrival and during my stay. I was offered a chocolate bar also, and I felt valued. Thanks again.

S. T.

I managed to commit to buy a car on a Thursday and collect on a Saturday without even having to step through the door of the BMW garage. This was all made possible by receiving a fantastic service from Grant Drage. Grant provided a top service and was extremely patient whilst I was bombarding him with questions etc. Grant always responded when he said he would and cancelled last minute holiday to ensure he could hand the vehicle over to me personally. All of which he didn't have to do. An asset to BMW and credit to Grant for delivering the top service.

D. S.

I recently ordered my new BMW 320 GT MSport through Wollaston BMW. As this was a company car I had a couple of garages recommended to contact for assistance with choosing a car. Initially, I went to the 'local' BMW garage (as it was convenient) to find that I was given brochures and completely left alone by the corporate manager to 'have a look'. I felt like I wasn't a valued customer or future customer. I was then put in contact to Ross Kilroy from Wollaston who was genuinely so happy to help. We spoke on the phone a couple of times and he sent me through some drawn up specs via email. We then agreed a day to come and test drive a very similar model. Ross was so very helpful throughout the process and a really nice chap. When I ordered the car through my fleet team, I had advised of my positive experience with Ross and negative with the other dealership. Fortunately the order was placed through Ross. An initial lead time of 14 weeks was advised as per guidelines but a 9 week build was actually allocated which was amazing! A few weeks later I got a call to advise some really good news that the car was going to come even earlier giving a 7 week build from start to finish, Ross was even kind enough to let me pick the car up earlier due to my temp car costing me so much in fuel! On the day of pick up, Ross advised me that the car hadn't actually come in until late the night before but was adamant that he wanted to make sure I had it that morning and the technicians produced a record turnaround meaning I was able to drive away that morning still. I cannot describe how happy I am with the service I received and I will certainly be recommending Ross and the team to anybody looking for a new car. Thank you!

A. L.

These guys made my dream come true! I've been after my Harley for years and thanks to these lovely people I finally have one. Very friendly and helpful at Wollaston BMW Motorrad, great bunch of people. Thank you to everyone that made this possible and thanks to Alex for being the first one to respond and point me in the right direction and a special thanks to Russell, you've made me a very happy man 😁

J. C.

I just want to write a quick review to say how impressed I was with the service I received from Simon in the Wollaston BMW Body Shop whilst my vehicle was currently in for repair. From the start to finish the process ran very smoothly and Simon was always pleasant and very helpful with any questions that I had. I was given a courtesy car and the work they carried out on my vehicle was of excellent standard. I would definitely recommend Wollaston BMW Body Shop to carry out any accident/repair work.

N. T.

I recently put my car in for a service at BMW Wollaston Northampton and I am so impressed. Thanks to the “nothing is too much attitude” of the sales and service team at Wollaston I was able to get my car serviced at the last minute, for which I was grateful as they were very busy. This last minute appointment did not mean a compromise on the quality of service I received. My car came back to me spotlessly clean and the price was very reasonable and competitive. I don’t usually write reviews but Wollaston were so helpful and thorough - I am so impressed. I will definitely be returning to Wollaston in the future as I am yet to find a garage to beat the quality of customer service I received on my visit.

K. H.

Purchased a approved used BMW 435i back in January without actually being able to see the car first hand as I was on holiday abroad at the time. Transaction was super smooth and was kept in constant communication with Grant and his team. Little to no delay with me pestering them with questions prior pickup to which they were happy to answer in a timely fashion. given circumstances with the early warnings of covid19, was stuck in isolation upon landing back in uk and advised bmw of situation who were more than happy to arrange and deliver the car to my house rather than physical collection which shows how much dedication Grant provides to ensuring the customer is happy end to end. I would have no problem dealing with Wollaston in the future and hope to keep in touch and see them soon to express my regards once its safe

A. M.

I had to phone Wollaston to get some prices of some parts for my BMW. I must say the guys in the parts department (Flora & Rhys) were brilliant. I felt that they really went out of their way to help me. A lot of main dealers have a bad reputation for customer service but these guys were ace. Would definitely recommend using them. Well done guys and thank you :)

M. P.

Found the car on the BMW website. Contacted Wollaston BMW. I was contacted by Grant Drage, who even went to the trouble to send me a personalised video review of the car. Grant made the whole process of buying the car a very pleasant and stress free experience. On collecting the car, everything was carried out in a covid safe manner. I would have no hesitation in recommending Grant to any of my friends or family. Thanks again Grant, and the wife loves the car 😀👍

P. C.

Great experience as usual, despite being the first busy day of new registrations. Good customer service from Liam, while collecting a bike.

P. R.

Once again, FANTASTIC service from the team - particularly Garry. These guys know their CCs and BHPs - and are all bike enthusiasts. A really welcoming and nice showroom, with an abundance of bikes to drool over. Many thanks Team BMW.

T. A.

My experience on my visits to BMW Wollaston was first class!! I was dealing with Grant Drage who assisted me throughout my purchase of a beautiful BMW M335i Convertible. Grant made sure all my questions and queries were answered and gave me complete peace of mind and confidence in my purchase. The subsequent follow up calls and aftercare service from him have also been very impressive and welcomed which shows he cares about his customers during the sale and post sale. If you are thinking of visiting Wollaston BMW I would certainly have to recommend asking for Grant to help you through the process. His Knowledge, patience and professionalism are a credit to the company. Many thanks again Grant!

D. H.

I just wanted to post a quick review to say how impressed I am with Wollaston BMW and particularly Simon Richardson who dealt with our purchase. This is my first experience of BMW and I can see why it has such a solid reputation. We had driven from Lincolnshire to view a specific car and it’s just worth saying here that it’s worth phoning ahead if you are after a specific vehicle as we nearly lost the car we wanted! They will mark the car on the system to show someone is interested so it can’t be sold in the meantime but no obligation to purchase if you decide you don’t want it (will remember that for next time). Simon was very professional and friendly and we didn’t feel hurried or pressured in the slightest. We went on a proper test drive and took it onto the nearby duel carriage way. Although it was a very busy Saturday with a sale weekend on he gave us his full attention all the time, including two very nice cups of tea (in proper cups!). There was real friendly feel to the dealership with plenty of banter with the other staff and customers. Simon also rescheduled, on very short notice, collection of the car to three days ahead of the agreed time which helped us out no end. Big thank you to Simon and the rest of the team, we will definitely be coming back when the car is due for a change. All the best Dave and Claire

C. B.

I've been a Wollaston customer for 17 years, and I've always had good service. My last experience of buying a used car in January 2018 left me feeling happy that I went back to them. The whole process was very smooth; Grant Drage was especially good, finding me the right car, and taking care of all the paperwork in transferring my reg. We discussed what I wanted, and Grant found it for me. The car was in another dealership but it was brought over to Northampton so I could test-drive. I even got a good price for my old car (better than webuyanycar).

M. S.

Purchased my vehicle here last month and cannot say one negative thing! From the moment I saw the car I wanted on the website to this day Simon Richardson was and is a huge help! Being from London it was difficult for me to see the car before I purchased it, understanding this Simon sent me videos and pictures of the car showing me every inch of it. Simon kept in touch regularly to keep me updated on the progress of my purchase and when I finally did manage to go up to Northampton to pick the car up he looked after us and made sure everything ran smoothly. Simon still contacts me to make sure everything is fine and running as it should. Amazing customer service! A huge thank you to everyone at Wollaston BMW and a special thank you to Simon Richardson! A very happy customer! :)

T. T.

Recently bought a used approved 330e. Very happy with purchase. Adam Marks was very polite, efficient and responsive. Resolved any issues swiftly. Would highly recommend.

s. s.

Roger provided excellent service when i bought my car from Wollaston BMW Northampton. I have been a BMW driver for many years and dealt with various dealerships during this time, Wollaston in my view are the best by far and would certainly consider going back to them. Well done Roger and thank you!

C. H.

First car I have ever bought without seeing it! Great service from Grant Drage from first contact to picking up my car. I approached Wollaston as they had a car on the BMW used car site that was in prep but sounded like what I was looking for. Grant went out of his way to help including sending me a video of the seats to show they tilted as I needed and some pictures of the car in prep. Grant followed up with me when he said he would and covered all the points needed. Car was in prep for a week which wasn't a problem and when I picked the car up it looked great. Handover took 35 minutes and 5 of those was me looking at the bikes :) The car itself is in great condition and for perspective, this was a £14000 vehicle. Amazing service at that price and significantly better that I experienced spending 4 times as much previously on another brand. Thanks Grant. Great Job Wollaston!

A. W.

Recently purchased a used BMW. Dealt with by Dan who was very professional, polite and did not feel rushed or pressurised. Car in excellent condition, beautifully valeted. Would use them again.

I. V.

Fourth bike purchased from Wollaston BMW, (three GS's and an RnineT), great service, lots of friendly help and support from Marc Lacey and Alex Wright as usual. Love the bike....

J. T.

Recently bought a new 2 series active from this dealership through Simon Richardson. Fantastic customer service levels and a beautiful car. I walked in very sceptical about what I would be offered (thought a new car would be way out of my price range - let alone a new BMW). Simon was helpful and thorough without being pushy. I got an amazing deal and am so so pleased with my car! The dreary morning commute is now an absolute pleasure. Am so pleased that I entered the dealership last month! Highly recommended! I am a stickler for good customer service and I can not fault this dealership at all - they were fantastic from start to finish.

J. S.

Its great to see good old fashioned customer service at its best. I would recommend Wollaston BMW to anyone. From first contact to driving away they really made the effort to make me feel welcome and important. Well done!!! A special thank you to Mark and Nicola. You turned a stressful event into a nice easy friendly experience. When its time for a new car I will definitely be coming here. Thanks again.

J. H.

Nice staff put up with my inability to make up my mind and helped ease the process of buying a car. I have had previous cars from them and I have received good service and intend in using them again ... I have been a few times brought several vehicles I must say all the staff are very knowledgeable which helps. They have gone above and beyond to make the process quick and easy dispite my fussiness . Paul Jones and Jason bell are great members of staff thank you guys job well done again :)

R. B.

BMW the best company and service. Their work is amazing 💯 %professional people. Roger thank you. I love the cars. ( Peter)

S. J.

Just had my new R1250r delivered by Wollaston BMW Motorrad, absolutely top guys, the team never fail to give absolutely top service, in sales and bike servicing etc. 👍

c. q.

I had a fantastic experience with this dealership and in particular with Grant Drage. The customer service Grant provided was exceptional! I purchased a second hand BMW 1 series and Grant treated me like I was buying a top of the range brand new car, which was so refreshing compared to an experience I had at another dealership. Grant was able to find me the perfect car and I got a great deal. If you need a car go and see this lovely guy!

M. B.

My welcome was friendly and warm, I was greeted by a salesman called George who offered me and my partner a coffee straight away. We sat down and he asked me what he could do for me. I explained that I came into Wollaston with the intention of test driving a car to order one through my company car scheme, he explained that my company allowance was generous enough to warrant a personal purchase, meaning one day I could own the car and swap it every 3 to 4 years, so I decided to listen up. Well 45 minutes later he had me test driven and signed up! I cannot fault his service because he was so quick and efficient. I emailed him one evening at 9:20pm to ask whether or not my car had parking sensors (it did) and he replied in minutes. I would strongly recommend him and will definitely be back for my next car!

T. A.

I’ve been coming to Wollaston BMW for over 10 years, this isn’t my local main dealer, but I’ve always received excellent customer service and so choose to drive 15 odd miles to them. Whether my car needs some sort of service or I’m on the hunt for my next BMW - this is where I come. Tony Soto in sales is exceptional for me and the person I’m most comfortable in dealing with. Always open and honest about what I do or don’t need and I can get in touch with Tony any time of the year and his after sales care is outstanding and reassuring. He recently helped my sister with purchasing her 1 series and again answered all her questions, concerns and understanding of products. I would recommend Wollaston to anyone and to ask for Tony if considering a new or used BMW. Thanks again for all your help. Best wishes T x

C. J.

Had an engine management light issue with my 5 series which another dealer could not quite pinpoint, didn't feel confident taking it back there, so rang Wollaston and they said they would investigate the problem. Rang BMW assist and arranged for my car to be taken down to Wollaston on the Friday. Monday afternoon had a call from Kelly who informed me my car was ready to go. The car is running beautifully without any issues, great communication and excellent service overhaul !!

m. s.

I had the pleasure of purchasing my BMW 1 series from Simon Richardson at Wollaston BMW. From start to finish I had unbelievable service. From sharing a great video of the car to making sure I had all the information i needed before driving away. This is not the first BMW dealer I have dealt with but it is certainly been the best by far. Happy to recommend to anyone looking for a great BMW dealer.

S. A.

I have just picked up my BMW 320 Sports automatic diesel with red leather finish and I have to say it was an amazing experience. It was the easiest, smoothest car purchase I have done so far. This is my fourth car and my first BMW. Paul Jones at Wollaston was absolutely brilliant in matching me with this car and he was so transparent, honest and attentive to my needs. I will definitely recommend their services. This baby flies like a bird and I am enjoying her so much. Thank you Wollaston BMW Team!

S. R.

Just purchased my 4th car from Wollaston BMW and the service I received was 5 STAR yet again! I've always dealt with Tony Soto and he always goes above and beyond to help me find the right car to fit my needs and budget. Jason Bell sorted my finance and couldn't have been more helpful or professional. I would recommend Wollaston BMW to anyone looking for great service and in particular Tony and Jason as they really go the extra mile. Honestly can't rate them highly enough and will no doubt purchase my 5th car from them in the future! Thank you - I love my new car!

S.

I usually avoid dealing with a dealership at all costs but I found a car I liked online and decided to get in touch and prepare myself for the pressure selling and constant following which I’ve experienced before. I was put in contact with Dan Curtis first on the phone who was straight to the point no messing about and seemed a sound guy! I travelled the hour and half journey and ended up walking out with the car I wanted. The level of customer service and customer needs was unbelievable from start to finish no pressure a fair deal and can honestly say it was down to Dan just being upfront and straight up. Even picked me up from the train station when I picked my car up, in contact after on the phone to answer questions once I’ve left which to me went that extra mile! Thanks Dan and BMW, great dealership here by a country mile.

C. M.

Recently collected my 4 series on 18th July and dealt with Dan Curtis. Throughout, the process was made easy and Dan was on hand continually to provide support/ questions I may have had. Coming from a Mercedes I knew what I expected in terms of customer service and happy to say BMW have delivered. Pre/After sales thus far have been very impressive, delighted with my purchase.

B. G.

I just picked up an approved used BMW from Wollaston. I dealt with Simon Richardson and I found him an absolute pleasure to deal with from start to finish. I bought the car over the phone and Simon did a great job making sure I was satisfied with my decision by sending me a video and addressing all my questions. Simon is a gentlemen and his very transparent and authentic approach was refreshing and made the process a pleasure. Thank you Simon

J. C.

Great service, really helpful when I broke down. When the day comes to get a bigger bike I will come back!

K. G.

My wife and I recently bought a new BMW 520i from George Welsford at Wollaston BMW and we both agree he could not have been more friendly, helpful and indeed patient with us. A week after we took the vehicle I emailed him to query a couple of minor things and he came to our house, satisfied my queries and presented us with a very nice car care kit which was totally unexpected. This is a guy who exceeds expectations. Thank you George..

C. N.

I would fully recommend Wollaston BMW. I needed to obtain a couple of unusual parts. Adam who works in the parts department went above and beyond any dealer parts experience I have had in the past. Adam is very professional, customer focused and always kept me up to date until the parts arrived. Thank you so much Adam I really appreciate everything you have done for me. Fantastic service from Wollaston BMW parts department 👍

G. B.

Great service, available to answer questions and good choice. Was sent an in depth video of car before had.

A. B.

Went to view a bike at the showroom and was greater by Stuart, he informed me the bike was off site, but could go and get it to view. I was sat down, had a coffee while I waited, and was fully shown around the bike when it arrived. The day after I put a deposit down, and collected it two days later. Stuart kept me informed by email (my preferred choice of contact), and was prompt with any replies. Couldn’t have asked for more, and my FIRST bike, is epic! Highly recommended.

S. E.

We brought A beautiful brand new BMW recently sold to us by Paul Jones. He did an amazing job finding us the best deal, He was very efficient and helped us with any questions we had. He is Happy, Chatty, friendly and helpful. We are so happy that we dealt with him. This is the man you need to deal with, for the best price and general experience of buying your new Car! 😉

A. H.

Purchased BMW few months back from here and it’s been a great experience with the help from salesman Mark F. Since purchasing the car I’ve had no issues with the car and always checked up on by Mark. Had a small service issue but Mark was quick on the case and had it all resolved no issues. Would really recommend buying a car from here and definitely asking for Mark to assist you. Will be returning for my next car!

C. G.

Excellent service from Adam Marks and the team at BMW Wollaston today. Having an extended test drive on an M Sport 3 series paid dividends all round. Just ordered our new car and cannot wait to pick it up. Thanks guys 👍

M. T.

Max and Peter have single handedly managed to keep two challenging customers happy for nearly two decades! My wife is like a kid in a sweet shop with BMW cars, so I always dread the time when she says she wants to visit Wollaston! However, Max and Peter are just great. I never feel pressured to make a decision. I am really pleased with the X5 I've just bought and the model upgrade is significantly improved to the old model. Thanks Wollaston team for continuing to make us so welcome and trust me.......we will be back!

S. A.

Made buying a car very easy and pleasurable. Simon was extremely helpful and obliging. His after sales service has continued months after buying the car - an email or phone call and he's only too happy to respond and help with any query. I genuinely feel like a valued customer and would thoroughly recommend this dealership.

v. f.

Visited whilst on ride out. One of friendliest bunch people seen in a long while in bmw mottorrad well done would recommend and they do choccy too! .

I. E.

I recently purchased a used X3 from Simon Richardson at this dealership. Customer service from Simon was first class. Kept me updated with how the deal was progressing and couldn’t do enough to ensure I was happy with the deal. On the day of pickup, everything was very well organised and his manner and knowledge was superb with a personal touch. The double act with Paul and the fun approach, is a masterclass in how to sell cars and look after customers. It was a pleasure and actually a laugh to do business throughout the entire purchase. Dealership it’s self is smart and modern. I would not hesitate to do business with Wollaston BMW and Simon again. This dealership is 125miles away for me but makes my local dealers operation look Micky mouse in all areas. I would go as far to say that this dealership should be a centre of excellence for BMW UK. Aftercare is also first class with one small issue resolved without hassle.

T. C.

Special thanks to Grant Drage who has been ultra-helpful since we enquired about a used 3 Series Touring. The video he sent us showed the car in detail and, after a 3 hour trip up to Northampton today to pick it up, the car was exactly as he had described it (i.e. spotless inside and out). Handover was efficient, friendly and professional, and the journey home went in a flash. Very impressed with the service.

L. R.

I have recently purchased a preregistered BMW 520i M Sport. My wife and I just went to see a second hand 4 series for taking me and my golf clubs to the Northampton shire county golf club. My wife did not like the color - so with the professional assistance of Dan Curtis exercising social distancing and no test drive. We were sitting in the car Dan was inside the building looking out of the window and speaking to us on the mobile phones. We decided to take Dan's Advice and phenomenal offer for my 15 year old BMW 525 D saloon in Oriental Blue as part of a part exchange against the BMW 520i M Sport. The help Dan has given us after the sale has left us with a nice warm feeling of total satisfaction the this company. Thank you Dan

J. E.

Recently purchased my 2nd BMW, this time I used Wollaston BMW and from start to finish it was a brilliant experience. Before travelling to view the car I had a couple of tricky questions, Grant's knowledge was great and he went over and above to answer all of my queries making sure I wouldn't be disappointed when I viewed the car. There were a couple of things that needed doing before the car could be released, this was done within a matter of days and I was notified throughout the process. On collection of the car Grant was away so the handover was done by Roger, again I cant speak highly enough of both Grant and Roger it was a very smooth professional process and I would highly recommend them and BMW Wollaston.

P. S.

I have dealt with Roger Greenwood buying a 330i recently and the service was excellent. The service department are also excellent as they look after my older 335dX. A specially mention to Paul and Matt in parts for always looking after me too. Thanks to Jimmy in service, excellent as always.

D. S. (. D. S.

I’d recommend you book ahead online or call if you want to view or drive a car. I’ve walked out of this dealer twice because the sales staff ignore you, and it’s happened to my friend too so I’m confident it wasn’t just because of the way I dressed ( not that should matter ) When I booked online I received good service and a test drive with no hassle although it snowed and killed my time in the car, no fault of there’s! Rear wheel drive BMW’s aren’t the best in snow. Follow up was detailed and not pushy but I ended up buying from another franchise in Milton Keynes as the deal was better. How many customers do they loose because of the lack of coming forward to see if a customer needs assistance !

L. T.

Second time using this branch After my first time was faultless the guys at Wollaston really know how to look after you and make you feel valued. Mark French went above and beyond to secure me a 320D M sport 2019 the process was smooth and not pressured Mark was quick to respond to any queries I had and secured the vehicle for me within a week thanks Mark top man. I recently went back to get my 1st service. Keeley Jowers what a star! Straight away Keeley had paperwork ready and a courtesy car outside for me to use whilst the service was being done.The car was originally booked in to be finished at 17:30 I asked if they could get it done sooner as I had time constraints and Keeley worked wonders and the car was complete at 12:30 I cant thank the team at Wollaston enough top class service from Keeley Jowers Thank you.

W. K.

Always a pleasure dealing with the guys at Wollaston BMW, again they came up trumps with changing my wife's car last month and found us the perfect fit! this is the 4th car my family have purchased from Wollaston and probably not the last - well done Simon for this one and Tony for the previous 3 - these guys are great with customer service and also with getting the job done.... we will be back to see if you can help on my car later this year !

C. W.

Just purchased a BMW 520 from Wollaston Mtrs excellent service from Grant Drage - kept me up to date with everything that was happening through the whole process. The car is everything Grant said it was and more - very happy. I have no hesitations in recommending Wollaston Mtrs and Grant. Keep up the good work.

M. “. I.

I purchased a used 5 series from Wollaston BMW and really happy with the process from start to finish. Grant Drage was a brilliant sales guy to deal with, really helpful from start, and made it an enjoyable experience buying the car. I would highly recommend anyone looking into purchasing a BMW to give these guys a call, one of the best BMW dealerships around!

J.

Good product here, they are BMW cars obviously. But staff turnover is huge, customer service very average all things considered, but considering the high-value product they are selling the service is particularly poor. Ordered car which turned up very late, staff very unsympathetic, received very little compensation. Such a shame. I waited 20 years to be able to afford my first new BMW, and when the experience came, it was so much less than that which i expected. SECOND REVIEW: Having had a bad experience previously with sales, I took the car in for its first service not expecting too much, but service was outstanding. I was offered lunch and coffee, customer service advisor Tayla did a brilliant job of making sure everything ran smoothly, service was very quick and polite, really professional. Couldn't fault any of the experience. Thank you.

A. B.

Just got a fantastic deal with my new car from Wollaston Mini. Andrew on mini sales worked very hard to get me the best deal. Sale was painless and friendly. Got more than I expected with the car. Being a driving instructor my pupils love the mini and it looks brilliant. This is my third mini from Wollaston and it won't be the last.

R. D.

Bought a car from here yesterday, fantastic experience with Simon Richardson. Was immediately offered tea or coffee before being taken to view and test drive the car, Simon was really easy to get along with straight away and really knowledgable. When I said I'd like to buy and pick up on the same day he made sure the car would be ready to pick up in just a couple of hours, and when sorting out a finance agreement he was thorough and ensured I was fully clued in. Simon helped me every step of the way to get the right car for me and I can't thank him enough - great experience all round.

D. B.

Absolutely brilliant, both Richard and Oliver were excellent.

P. C.

I have been a customer for some while and recently took possession of a used X3 xline. Thanks to Grant Drage and Peter White for some good advice and excellent service. Good to see a business valuing existing customers as much as new ones. Its a rarity these days!

P. L.

Recently bought a nearly new 320d M Sport. I saw the car online before it had been prepared and Simon went and took a video of it so i could see. Prem closed the deal and I have to say they were honest, professional, helpful and made the whole experience extremely smooth. Really happy with my purchase.

N. C.

Throughout the whole process of choosing a new car George had been totally helpful, professional and prompt with communication and information. He listened to my requirements and offered choices and options. This attention to detail helped me choose BMW and Wollaston over other brands and dealerships. I am totally loving my new car and wouldn’t hesitate to recommend George and Wollaston to others.

O. D.

I went in to Wollaston BMW a week ago as I had seen a car online. I was introduced to Paul Jones and the initial communication was very good. I was very impressed with Paul. His customer service is brilliant & he builds a really good rapport. Buying the car was am important commitment for me and Paul made the whole experience easy & smooth. He's a credit to BMW.

M. C.

I've used Wollaston since my first BMW 2 years ago for servicing and more recently for some warranty work and have always found the service to be excellent (would buy from them if it wasn't a company car) - will be recommending my wife does later this year. What stands out is the commitment across the board to resolve issues with rattles in the cabin. A huge thank you is needed to the technicians who worked on my car and Kelly who managed the cases/bookings and kept me up to date over the few weeks the car was in and out. I think most thanks goes to all for understanding that although I felt I was being picky they were issues which needed to be resolved and how it was said many times they will not stop until I am satisfied the issues are gone! Fantastic service, would recommend very highly!

G. K.

BMW Wollaston was recommended by my brother due to excellent service he had from Tony Soto & Jason.Tony provided us with very professional service fully explaining how all gadgets work on the car .Superb gentleman full of knowledge and advice .After sales service was outstanding Tony called to see how we were getting on and if we had any questions .We will not hesitate to use Wollaston BMW again or recommend . Tony deserves well above and beyond 5 * for the great service

R. G.

Service experience was great. Kirsty Hill really helped out with the booking, as a car was needed for the day. Also Jasmine Smith was great, informed me of the progress and I didn’t have to chase for a update. Made sure car was cleaned and helped with the swapping cars over on collection, in the rain! Thanks for the help!

A. L.

I was very pleased with the team at Wollaston , i highly recommend their services ! Grant Drage was absolutely brilliant ,very helpful, always open and trust worthy ,working like a proffesional ,understanding what i was looking for and finding me the best deal. He is AWESOME ! He made my dream come true when i part- exchanged my car and got the best price for it ( i couldn't believe it , i received 3k more than another dealers). I bought two cars from Wollaston and i have never considered another dealer.I am enjoying so much my BMW x1 !! A very pleasant,smooth and proffesional process ! 100% Happy !Thank you so much Wollaston BMW Team!

S. F.

If you want to buy a used BMW, all you have to do is ask for Simon..... After dealing with many dealers around the country he was by far the most honest, hard working and genuine of them all. The whole process was seamless and communication was amazing. When I first enquired, Simon sent me additional photos and information about the car and gave me an honest representation of the faults of the car. From the initial enquiry to the aftercare once purchased, it has been a pleasure to deal with Simon and I am willing to make the 2 hour journey to the Wollaston branch anytime.

D. p.

Purchased a Non Franchise used car from Roger Greenwood and from initial enquiry to collection & after Roger & the team have been accomodating & always helpful. 100% will be in touch for out next car

C. M.

Hi Simon. I just wanted to thank you for the delivery of our new car. We found the whole experience from the moment we walked into your show room to taking delivery an absolute pleasure. You were very patient with us and you very quickly realised we needed your help and advice. The knowledge of you have of your products and services is exemplary and We thank you for helping us in a very professional way with our purchase. We are delighted with our car and would happily recommend you and your dealership. Once again many thanks. Beth & Colin Morley

G. N.

The whole recall thing for the 3 series (E9x models) is getting a bit ridiculous... I had mine booked early July for the end of August. Called them a few days before to confirm my appointment and they said they have the parts. Took the car to them in the morning (8 am) only to find out that they still don't have any parts - they even claimed to have tried to contact me the day before which is not true. I was offered to be rebooked & contacted when the parts arrive. Still haven't heard anything!!! Update: After my review - literally the next morning they did manage to contact me (wonder how they couldn't before in the first place) and said my car is booked for...now & asked me if I can drop it with them immediately. Luckily I was late shift at work so just drove to BMW. They promised my car will be ready for collection today. Now waiting - will update you later! Update 2: My car was sorted in 3 hours - both recalls done. Fantastic service. They even washed my E92. Saying that...the bitter taste is still here. Can't believe it took them 4 months & I'm pretty sure they acted because of my review.

T. S.

I recently purchased a BMW 430d xdrive Coupe from Simon Richardson at Wollaston BMW Northampton. I found the exact model I had been looking for & after emailing a query to Wollaston and then discussing my requirements with Simon I found the model I had been looking in the colour I was after at a really good price, I also recevied a good trade in value for my Honda CRV. The level of customer service from Simon during my visits to the dealership along with the courtesy call to ensure I was happy with my new BMW was excellent all round. Simon arranged for the car to be available on the day agreed for the test drive & gave me plenty of time to discuss the car & features before taking it out for a test drive. It was a pleasure to do business with Simon, I never felt the purchasing process was rushed in any way & he was more than happy to answer any number of queries I had during the buying process. He was extremely professional and friendly and made both myself and my wife feel very comfortable any at ease & ensured that the test drive and purchasing process went very smoothly. On the day of the pickup the car was waiting in the showroom and everything was in order to allow a smooth completion of the purchase and transfer of ownership paperwork. Simon was very well organised & we found him to be very customer focused & keen to make sure that I was totally happy with my new purchase. I also noticed whilst waiting in the customer waiting area that the staff at the dealership were both friendly and courteous to their customers & dealership has a smart modern layout to match. He mentioned that my new BMW would bring a big smile to my face each day I drive it... (he was right it's a great car and I am very happy with my new BMW purchase). I will almost certainly be looking get in touch with Simon again when looking for my next BMW from Wollaston Northampton.

M. M.

I rang up about 3 weeks ago looking for a F31 330d and dealt with Paul Jones. Paul is genuinely passionate about sales and going the extra mile. He is also one of nature's true gentleman and a very pleasant honest guy to del with. I had the unfortunate experience of talking with Park Lane London who were not interested and truly awful to deal with. Having just returned today with a great spec car I'm a very happy customer and can recommend this dealership, Paul and Jason who also went the extra mile today thanks to you both.

K. P.

Another Fantastic level of service!!! I purchased an X4 from GRANT DRAGE earlier in the year and was SO impressed with his levels of service he provided I have just purchased an ex-demo X2. Grant took the time to ensure the vehicle was ‘as new’ when I collected the car..... an asset to Wollaston BMW

R. H.

Whole experience was swift and easy. I personally dealt with Mark French who communicated superbly throughout and was flexible to my requests . He made the whole process run like clockwork. Would recommend this dealership to anyone.

S. H.

I recently bought my first BMW from George Welsford at Wollaston. It was a brilliant, stress free process from start to finish. No hard sell, great customer service. George kept in regular contact during the long wait for the car to be built and responded very promptly to any questions i had. Although Wollaston isn't my nearest dealer, it was their customer service from the get go that secured my business.

J. K.

BMW Wollaston is a great BMW site, i would thoroughly recommend using Grant Drage as your contact. Grant supported my son first with a car to which he expressed what a pleasure it was dealing with Grant to get him his ideal car within his budget. From My sons experience, i fully support his views, Grant managed to pull off a deal for a car i thought would be well over budget. I had full confidence with Grant due to his honesty, efficiency and great communication skills so much that i purchased the car without even seeing it. Grant had answered all my questions and concerns immediately, sending me all the info i required to which i was over the moon with the deal i struck. He communication skills was second to none, to which i am now driving the best car i have ever owned within for a great price with the deal taking less than 24 hours. I am thoroughly grateful to Grant and would highly recommend his your first port off call, he will give his upmost to get you the best car possible within your budget, work ethic is great and provides ultimate customer satisfaction.

M. H.

I have had both good and bad experiences with this dealership. The most recent (on a safety recall) was excellent because I was dealt with quickly and sent a short safety video check up on my car which I felt was a great value add - but the previous visits, both for issues with the car covered by my warranty were misdiagnosed and the wrong thing fixed, this was ultimately diagnosed by a local garage. (Edited from an initial one star review which I didn't realise I had given!)

P. S.

A big Thank You to Sapphire at the service desk. I know that BMW Northampton/Wollaston Motors was very busy this morning. In hindsight, it was inevitable that services and MOTs would run late. Well done for expediting all that was required to get my BMW i3 tyre repaired, so that it could pass the MOT. You mastered service professionalism and people management. All to meet my schedule. Thank you

C. H.

Brought our third car from Wollaston BMW and the experience has always been nice and relaxed. The guys are friendly and don't push you into something that you don't want or need and work with you to find out ultimately what you require which is important for me the customer. Dealt with Roger Greenwood this time around and he went the extra yard to ensure a great experience. Top effort guys and will be back in the summer to get another one from you. Thank you

T.

Wonderful customer service experience, very welcoming and the coffee is pretty good too! If you're buying gear, Mark was one of the most helpful people I've come across and really got me sorted out just right.

J. L.

Purchased a vehicle from BMW Wollaston last week, excellent and professional service from the initial enquiry to the final purchase of the car that went way beyond my expectations. Looked after by Grant, who not only delivered my vechicle to my home address at my convenience over 50 miles away but also went the extra mile to help me collect my documents for my old car (who I was selling to another company) & with his colleague ensured I got to work on time as well. He didn't have to do this but he did & I was very grateful.

G. M.

We’ve had a brand-new X1 from Richard and an approved-used 3-Series Tourer from Simon, plus their routine servicing etc, over the last 2-years and Wollaston-BMW have been great...genuinely Highly Recommended!!! The only reason for not giving you a 5* rating though, may sound petty, but it really niggled... Just under a year after buying the 3-Series, it went in for a major routine service and MOT - which it passed...despite having a badly ‘delaminated’ Wollaston-BMW rear number-plate! When we asked them for a replacement, they refused!...I’m sorry, but that’s just penny-pinching guys - especially as it’s advertising your company!

M. M.

Had my K1300gt serviced here a few days ago. Fantastic service. Bike want running right when I rode it in and they were able to get to the bottom of it swiftly. Many thanks to Jack, Joanna and the technicians.

C. W.

Just purchased a BMW 520 from Grant Drage - the car is everything that Grant said it would be. I was kept up to date with the whole process- very pleased with the car and service. I have no hesitation in recommending both Grant and Wollaston BMW

M. M.

Fantastic service from Prem when I bought my 330d xdrive, the car drives extremely smooth and fast. Had a slight squeak from the brakes and got it booked in to have them checked. Davindar the service rep was looking after me and also gave a fantastic level of service, I drove away with a loan vehicle and received a call to say they have changed the brakes free of charge and my car is ready to collect. I have always used Wollaston Motors even when I had my previous BMW, they are great and really do go the extra mile to look after you. Thank you.

S. H.

Highly recommend these guys, I live 4 hours away but nothing available in my local area, called these guys as they had the car I wanted, couldn’t view car had to trust they were being honest and they were 100%, the car was actually above what I expected. Grant the sales man I dealt with was very efficient and handled everything over the phone with ease, he even stayed after hours to help me out with collection which shows these guys will go above and beyond. Will definitely buy from these guys again next time. Once again can’t recommend enough just bought our second car from these guys this time new, the service was fantastic and a special thanks again to Grant he always makes it a enjoyable experience and his honesty inspires so much trust, would give another review but google won’t let me. Thanks again guys.

G. B.

Wollaston were excellent in dealing with my initial inquiry and purchase of my approved used BMW. Simon Richardson was fantastic and really went the extra mile in terms of customer service. I'd highly recommend this dealership to anyone looking to purchase a BMW with confidence and peace of mind.

C. H.

After 3 days of looking at cars and dealing with salesman who only looked after themselves we met a man at this garage called Simon Richardson who just knows what customer service is all about. I have never met a guy who goes above and beyond his job to make sure his customers leave with no worries and a stress free purchase. Simon even came in on his day off to make sure we left the garage with the car, with my cherished plate on it and by the agreed time as we had to drive back to Scotland after we got the car. Simon even phoned us at 10pm to check we had arrived home safely as he had heard there was a lot of snow on the road home...How many dealerships can say that they have staff that do that?? I have never met someone as dedicated to a brand, enthusiastic about his job and as genuinely caring about his customers as this guy is. 10/10 Simon and as discussed Heather is looking for a BMW Cabriolet so I'm hoping we get to deal with you again soon.

M. M. (. I. L.

Top bikes, obviously, but incredible service too! Both sales & parts bend over backwards to be as helpful as possible. Nothing is ever too much trouble, and everything with a genuine warm smile. Highly professional people with a great attitude.

S. B.

Excellent, and easy purchase of my BMWS1000R from initial contact with Robert Gregory to sales and after sales contact with Owen Reed, A Big Thank You to BMW Motorrad Wollaston Regards, Steve Brooks

V. P.

My wife recently purchased a used car from Simon Richardson at BMW Wollaston. I have to congratulate Simon Richardson for his exemplary handling of the purchase enquiry, from the initial phone call, to placing the deposit on the day. Simon drove me personally to the BMW compound to show me the car, and answered any questions I had, professionally and diligently. Simon applied no pressure whatsoever in concluding the deal, and was an absolute delight to deal with. Very rarely can I say that it was such a pleasure to deal with a pleasant young man in purchasing a vehicle, and I would say the purchase was as hassle free as one could have wished for - no pushy salesman talk whatsoever. Simon is to be complimented on his professionalism and I can honestly say I will be recommending friends and family to him, if they decide to purchase a new or used BMW.

s. p.

Fantastic service from start to finish. Dan Curtis went above and beyond and couldn't do enough to help us. We are very very pleased with our new Bremer 3 series. Thanks Dan you are a star and an asset to Wollaston BMW. Cheers

A. T.

I would like to thank Grant fro sorting out an amazing deal for me in my BMW X5, he was amazing throughout the whole process even answering calls and messages outside of normal business hours. The service I received was amazing

P. P.

A massive thank you to Grant Drage for helping me find a great car. I had never bought a car before and he made the entire process easy and painless. The service he provided was beyond my expectations and he made it so simple, explained everything clearly and helped me find a car that would suit my needs perfectly. Thank you!

B. D.

Recently bought a 4 series from here as well as my dad buying one at the same time, amazing service and contact with Mark French who got us both an amazing deal on the cars and was friendly and greatly helpful throughout. Despite me pestering him for minor things he always took the time to help me out, would definitely reccomend. My car was slightly delayed through no fault of their own but Mark and his management team made it up to me by surprising me with the fitment of an M performance spoiler free of charge which was greatly appreciated! Customer service is top notch, Thankyou Mark!

C. R.

I cannot recommend BMW Northampton enough. I was helped by Grant to buy my BMW, the service I received was more than I could have asked for, he helped me get the best vehicle and a very reasonable deal. A very happy customer who will continue to buy from this dealership.

B. C.

I bought an X1 blind on the phone as I was going on a cruise. The car was 100% as described, I cannot emphasise enough the excellent service from Mark French at Wollaston, fantastic, he did everything I could ask, and more, culminating in him delivering the car to Shropshire just before Xmas. All this with a smile, a fantastic dealership and outstanding salesman, thanks Mark.

I. S.

I recently purchased a 118d M Sport from here and the whole experience was absolutely fantastic. I dealt with Paul Jones who was superb; friendly, very informative and knowledgable and more than happy to answer any queries or questions I had. Without doubt the best dealership I have ever purchased a car from. I’ll be back in a few years!

A. F.

I came to BMW as a young lad eager to look at deals and quotes to set out driving my first ‘nice car’ so to speak. At the time is was a mix up between VW , Audi , Mercedes and BMW. Once sat down and explained that someone will be with me shortly I came across Simon. Straight away the profesionalism from BMW and Simon himself stood out a mile. Simon knew exactly what I was looking for , he was quick and efficient at getting all the motors within my budget. Not only did Simon know about his vehicles and what would best suite me he also took the time out to evaluate me on a personal level with my life situations and explained what he thought would match me to a tee. The service was Fantastic , Quick , Clear , Efficient but mostly Simon gave me that down to earth personal approach that really made me feel at ease when purchasing my ‘BIG’ first car. Could not of asked for a better experience. 3 Weeks in I came to Wollaston after the Purchase with a few queries , and I’m not joking as soon as I was told to sit down at simons desk , to my surprise he had already done everything I’d asked for as was handing me back the keys. This is a bit of a meaty review but i can’t express how amazed I was with the service, Simon/Wollaston looked after me with incredible care , and look forward to the future with BMW. TOP GARAGE , TOP LAD , most important TOP WHIP 👍🏼

P. M.

I have just travelled 200 plus miles from Newcastle to pick up a used car from these guys. The whole transaction was easy, smooth and honest from the start which is even more important over such a distance. Paul Jones was great to deal with. Love the car!

A. L.

My local BMW dealer was shut so I tried Wollaston BMW Motorrad for a mail order part I needed. I spoke with Mark who was incredibly helpful. I ordered it on the Monday and was with me via first class post on the Wednesday. Incredible service for ordering parts through mail order. Thank you.

j. w.

Excellent service!! after taking my partners car to a local garage and being left further in the dark I decided to bite the bullet and take the car to a main dealer. i was looked after by a chap called Carl, he explained all the costs etc with me and i was surprised at how honest he was with costs and how they would need to do tests on the car to get the car back to where it should be. The car is now running perfectly thanks to the engineers and I will be returning in the future. Thank you

R. P.

Bought a used car from Wollaston and the service throughout was excellent. Simon Richardson was especially good and did everything to find the right car for me without making me feel under any undue pressure to buy. Very good communication throughout the process.. He has also has kept in touch afterwards to make sure everything is ok which is great.

S. R.

Absolutely wonderful. Took my BMW for a window change and a some bodywork job and the experience was nice . Mark, the bodyshop manager was great and felt like the honest type, and the staff that I've spoken or dealt with were all professional. Very pleased with BMW Northampton.

W. J.

I have just purchased a new 540i. I have been dealing with wollaston motors for the last 10 years and have always received good and attentive service. On this last purchase I dealt with George Welsford who was very knowledgeable and a pleasure to deal with keeping me updated at all times. Even when the handover of the vehicle was slightly delayed at the dealership, through no fault of his own, he took the time out to talk to us personally and explain which was appreciated.

E. B.

We bought a 120d xDrive in July and are very pleased with it. The car looks amazing in sunset orange metallic and is a lot of fun to drive. Grant Drage was a brilliant salesman who knew the car so could actually answer our questions. He took the time to find out our needs as a family with young children and was professional from beginning to end. He made the experience of buying a new car pretty easy and always contacted us when he said he would. He is a credit to you and I have recommended him to our friends and family.

J. J.

I visited Wollaston BMW yesterday to test drive a car and bought it half an hour later. The sales man I dealt with was Simon and the service was beyond amazing! I was even lucky enough to drive away with my new car 2 hours later. Definitely recommend this garage! :)

B. T.

One of the main reasons for coming back to Wollaston each time for my new BMW is the level of support, help and advice I always get along the way. The experience has always been excellent and leaving me knowing I have got what I want at the best deal. Even this time giving Denis Kudasev a special challenge he and his team rose to it as usual. I would highly recommend them and Denis for your next BMW,... Carry on!

C. Y.

We've just taken delivery of a new 4 Series from Wollastons and we can highly recommend both to anyone looking for a new car. This is the second vehicle we've had from them and on both occasions we've had the great pleasure of dealing with Denis Kudasev; we are extremely grateful to Denis for his friendly guidance and patience, which we found invaluable in helping us to decide which specification most suited our needs. Superb customer service and a great place to buy a car!

M. R.

Seriously TOP LEVEL CUSTOMER SERVICE ! With my previous experiences with other BMW dealers not great I have to say Wollaston was SPOT ON! They listened to my concerns but also returning calls when promised even when I asked for people who were not in the building they called back as promised the next day. So Keely on the customer service desk and Kirsty the service manager second in charge many thanks and to the other girls that dealt with me on the desk also and called me back when they said they would - sorry ladies I don't know all your names. I was told that you were working hard on support of your customers so from me - THAT SHOWS - WELL DONE TO YOU ALL !

c. G.

I have leased 4 cars from Wollaston (one of which we bought). Such is my family’s satisfaction with the service received that we do not shop around (I know this may seem naïve but I’m a very satisfied driver). The genuine warmth, professionalism, humility and sheer (car) knowledge of the Wollaston Team (e.g. Jason, Dan) means there is only one car dealership for my family. All people should get their cars from here, don’t waste your time with another dealer.

E. G.

Would just like to personally thank Grant Drage for his excellent customer service and helping me buy a dream car! I had no idea of what I could afford with my budget when I walked in and he found me a beautiful second hand 1 series. I was PXing my old car in order to finance this new one and he was so patient and helpful through everything that went on throughout the transition. He also explained everything to me so that I understood the process and tailored the information to what I would need to know rather than giving me spiel.

S. M.

Received first class service from Wollaston BMW. In particular Simon Richardson was very professional in his work and dealing with us. Fully explaining the process and keeping us informed at all times. Many Thanks

T. S.

I have purchased many cars in my time. I have had to endure the nonsense and high pressure sales talk, which frankly ruins the whole experience. Well not at Wollaston Northampton with the latest purchase that we have made. My wife and I went their having travelled from Leicester, yes there were closer dealers, but most mainstream dealers make me edgy within 10 minutes of being there. I made a call, enquiring about a particular car that we wanted (BMW X3). We were put through to Simon Richardson. I told him we were on our way and gave him an estimated time of arrival. Upon arrival we were greeted by the friendly front receptionist who guided us to Simon who was waiting for us, ensuring that he was free for our appointment as arranged. Drinks offered by the receptionist and by Simon. We requested a test drive and our demands were immediately met. We loved the car. The test drive was a delightful experience. Simon subtly sat in the rear, leaving my wife and I to enjoy the test drive. Simon took us to some great roads upon my request. Okay it was going well. This was a lot of money we were spending, we had pushed the boat out. I almost got carried away and went further. Simon showed me other variables, higher costing vehicles, but interestingly did not pressure us into committing beyond our requirements. We were cash buyers and as such were never once pressurised into a finance deal. He had listened and gave us exactly what we wanted, so rare. We left a deposit and had excellent communications from him to the point of collection, which enabled us to have a superb overall experience on the day. We are absolutely delighted with our purchase. The car itself feels special. Do not hesitate to use Wollaston BMW. Ask for Simon Richardson by name and I am 100% sure that your experience will be as pleasurable as ours, thanks Simon.

A. P.

Recently bought an approved bmw X1 over the phone sight unseen given that I live 70 miles away ! I dealt with Grant Drage from start to finish who was courteous & professional & even arranged for me to be picked up from the train station. The car description I was given over the phone & video I was sent were accurate. The service was what you would/should expect from BMW a premier brand.

M. J.

I love this branch. The customer service is second to none. I recently bought an X5 and George Welsford in sales was amazing. He didn't complain once about the fact I rang him daily to check on delivery. Would highly recommend George and the team at Wollaston.

B. C.

Not too sure where to start, had exceptional service from Simon Richardson from the very beginning. Provided refreshments throughout the time spent there, so pleased with the vehicle I ended up purchasing! I will definitely be recommending friends to go visit Simon if they are looking to get themselves into an ultimate driving machine!

M. R.

I wrote a review last year regarding Mark French helping us choose the right BMW for us. We went again to upgrade recently and he immediately recognised us and wanted to help. Mark is a great asset to your team making our experience enjoyable and stress free - Darren Russell.

A. B.

Bought a new car from Grant Drage at the beginning of May. Returned my calls promptly and did everything that I asked of him. A true gentleman and a credit to Wollaston BMW. Afterservice has also been excellent and I wouldn't hesitate in recommending Grant to anyone looking to purchase a BMW.

D. W.

I bought a pre-owned motorbike from Wollaston BMW in October. They took my old bike in part exchange at a very fair price. I hadn't intended to change but the deal that Liam was able to offer was too tempting! I am really pleased with my purchase a would recommend Liam and this dealership.

L. K.

First class service from start to finish, cant recommend enough! Am literally smiling from ear to ear and have been since purchase! Grant Drage really listened to everything I wanted, he was really, really helpful and was happy to answer all of my questions, hes got a great sense of humour too which helped me feel at ease, it was a pleasure and I'll definitely be coming back to Grant again in the future! Thanks!

K. Z.

We purchased our car few weeks ago from Wollaston Northampton! Mark French is the seller you should ask for as he makes the procedure absolutely stress free, he gets all the questions answered, overall very pleasant experience. Highly recommend him!

J. P.

First class customer service from Simon Richardson at Wollaston BMW. A friendly, relaxed and unpressurised buying experience, certainly one of the best dealerships I have dealt with in many years of buying cars. I was kept regularly updated through the whole process and my approved used 340i was prepped immaculately for pickup. Having travelled from London to purchase the vehicle, a special thanks to Simon for picking me up from the station and arranging to do the handover personally on his day off. Thankyou!

J. S.

Fantastic service from Grant at Wollaston BMW, he was extremely helpful with the purchase of our BMW X3 from Wollaston BMW. He made a video of the car because we were unable to travel to view it because of COVID, also his description was very accurate. When we collected the car the hand over was also very smooth. We are very pleased with our new car, thanks again Grant for your help.

B. L.

This place is simply the best place to go for all your biking needs. I dare anyone to say otherwise. The team will bend over backwards. They are the best. I’m on my 4th bike from this dealership and it will be the only one I ever go to! Thank you @team Motorrad Northants.

J. M.

Exceptional customer service from Dan at the Northampton branch from start to finish. Real personal touch and understanding my personal circumstances. I will be going back when it's upgrade time.

r. k.

i have now brought 3 cars from this dealer, i highly recommend this dealer. They totally understand what your looking for and wanting out of the a car from BMW to find the perfect one for you within your right budget. Always open, honest and trust worthy and have always striked good deals and been rewarded for being a loyal customer. Have never considered another dealer, would highly recommend Grant Drage as a your dealer, when i was only in my car 9 months and didn't think id be ablate get out of it for a hefty fee, i had found a unreal deal which he beat to get me in the car of my dreams, always a pleasant experience and highly recommend.

S. W.

As always Wollastons have been amazing. We always have brilliant service from everyone we speak to. Bob for the initial contact, Andy Payne for making it happen and Andrew Woodhouse for doing the boring paper bit today. The handover was perfect, the sun shone and we drove away very happy. Can’t stop smiling and looking at my wonderful new MINI convertible. I love it!!

S. M.

Thank you Tony Soto for another brilliant deal. Picked up my new car today and I am delighted. Wollaston BMW always give an excellent experience and Tony is a true gentleman. Thank you again, a very happy customer.

M. C.

I have met Simon Richardson few months back and all I can say he is number one at Wollaston he always as rest of the staff makes me and my family lime at home. Well done Simon and Wollaston. Keep up the outstanding service.

R. D.

Great service and delivered car from Dan Curtis. Amazing car and easy process. Thanks so much will definitely return!

c. t.

BMW is the only place to visit for first class service, professionalism & second to none financial & sales advice. Max & Peter have been exceptional & after nearly 20 years of custom they still deliver the magic of BMW with a smile, fantastic sense of humour & sophistication. The BMW team are ......a seamless ‘customer experience’ engine from sales, to service to accident support.......simply exceptional. Thanks more recently to Dan ‘the man’!

i. w.

Got a very good deal on a 630dgt which i think is stunning value for money! All dealt with over the internet by Paul Jones who was efficient , friendly and on the day made the collection process very enjoyable. My experience is that this dealership values your business rather than some nearer home who seem to think you are lucky to be able to buy a car from them.

C. T.

I found the car that I wanted on the Used Aproved BMW site and contacted the dealership. I dealth with Grant throughout the purchase process and he was a pleasure to deal with, being straight forward, honest and efficient. If you are looking for a BMW I would happily recommend Grant Drage at Wollsaton.

C. O.

After purchasing my BMW from a non BMW dealer ( yes - regrettably) I am relying on this dealer to rectify some faults that Motorstore Ltd has reneged on. To date my experience with the service staff and technicians have been satisfactory. The test will be to see if, on collection of my vehicle, all faults have been repaired within reasonable cost. Update to follow. 02/10/17 Received my vehicle back on the 29th after 1 week at BMW, and £3300 later, only to find that the one main fault notification "drive train error" still comes on. I am hoping to return the vehicle on Tuesday for further investgation.

e. s.

Brought a system 7 crash helmet,thanks for the brilliant advice Mark,well wort the ride from gt yarmouth.As always brilliant after sale help.Thanks Eddie

P. R.

Great dealership. Friendly and very helpful staff. Hourly workshop rate is a bit on the steep side though (hence only 4 stars).

J. V.

I and my partner went over to have a look at BMWs as we can get them on my works car scheme. The sales team were more than happy to help us even though we were not buying. They happily answered any questions I had and let us look around the cars. More than happy to visit again

C. J.

We recently had an appointment with George Welsford to look at and test drive a new 3 series. George was very helpful, knew everything about the product and made us feel welcome. We ended up putting in an order for a new 3 series and we came away very happy with the excellent customer service.

P. G.

I recently purchased my new BMW from Wollaston sold to us by Prem Dawett . He was absolutely amazing. Very professional, friendly, and helpful. From the first contact to driving away, Prem Dawett really made us feel welcome and comfortable. I would recommend Wollaston BMW to anyone.

D. P.

So pleased with picking my bike up it was absolutely spotless . There customer service it absolutely outstanding thank you very much to Joanna

w. m.

I have owned BMW's for years, ive always used BMW in MK with no problems but the difference in service level is polls apart. My car was taken in for repair yesterday and i have been fully kept in the loop before and during the repair and everything was so extremely well organised and staff very friendly. I dealt with Mark in the body shop mainly and also Nicola, both very informative and professional- i wouldn't hesitate in recommending them and i feel my M3 is in safe hands here

M. S.

Been a Wollaston customer for over five years and would definitely recommend this dealership. We have just recently got a beautiful 4 series coupe with the help of Simon Richardson who has been so helpful we can’t thank him enough.

j.

Great Experience from start to finish, I dealt with Simon Richardson and he couldn't have been more helpful or informative. Even before i arrived Simon had done a great job and sent me a video answering any questions i had raised. Simon - ill be giving you a call when I'm ready to upgrade! Thanks Again! J

c. r.

I walked into Wollastons Saturday 27th with my friend to see the i3. We had just visited Guy Salmon Range Rover & jaguar as I was thinking of changing my car after realising I had clocked 65,000 miles - however I was discussing with my friend how it would be lovely to walk into a show room not be pounced on or totally ignored by sales staff and be offered a test drive without feeling you were wasting peoples time which was how we felt from the previous garages we visited. Anyway we were approached by Simon Richardson who was offered his assistance we test drove the i3 and was shown the X5 and again given a test drive even though I said it would be 2 months away -I was very impressed by the profession manor in which we were treated but also friendly without any pressure in fact he gave us so much time and offered such a good deal I do wonder if I would have bought any car. I subsequently ordered and picked up my new car to which I can say I am very impressed with and wouldn't hesitate to recommend friends and family to Simon -so well done Simon who also answered my calls on week ends and out of hours.. c D Rodney..

I. S.

Recently bought a car here from Simon Richardson and I can't fault the experience. He seemed like a knowledgeable, honest and reasonable guy who clearly explained all the options available to me without pushing me in any direction. I came away happy with a great car thanks to Simon

B. M.

Great sales service from Jim Turney, no hard sell just informative helpful and patient whilst also keeping all promises made. I had a fair deal on both trade in and the car I purchased. The car was handed over to a high standard with everything explained and reception staff helpful too.

I. D.

Just like to say a big thanks to Simon Richardson at Wollaston BMW Northampton for all his help in sorting me out my new car. To be fair I had already decided what car I was going for but Simon made it all so easy for me on the day. I had looked at a few cars at a number of BMW dealerships but the prices at Wollaston BMW Northampton were very competitive. Wollaston BMW Northampton were even kind enough to give my good lady wife a very nice bunch of flowers on the day so again a very big thanks to Simon & everybody at Wollaston BMW Northampton. Lastly all I would say if you are looking for a fair deal on a BMW in the future it just might be worth giving Simon a call at Wollaston BMW Northmapton.

J. W.

If you are in the market for a new BMW then go and visit George Welsford at Wollaston Northampton. We recently bought a new car from George and the whole experience was excellent from start to finish. George made the buying of the car fun and exciting and we came away having had a great time and a great deal. Following our purchase, George was super professional at answering all our questions and always got back to us quickly with an answer......this has been the best experience we've had when ever buying a car.

W. P.

Always like BMW cars and will always go to Wollston BMW before I go anywhere else if change my cars. They provide me first class service and pay attention to details. Recently I visited Wollston BMW and spoken to Paul Jones as I needed a new car. He listened to what I needed and gave me the options that all benefit my requirements. He’s friendly and very patient. I felt I was well looked after by his professional service and very happy with my purchase in the end. Thank you Paul and Wollston BMW!

t. s.

Right from my initial enquiry Jim Turney was enthusiastic about the car, on arrival for our test drive had everything ready, even though we got there about half hour earlier than we had thought. Jim talked us through the car, came with us for a decent drive so we really had a feel for what were buying and picking up the car a week later again he had a relaxed but efficient and professional manner. This was our 19th approved used BMW and was up there as one of best experiences. Plan to use Jim and Wollaston again even though they are not our local dealership. Tony and Sarah

A. M.

I just wanted to share of our recent sale experience at this dealership. Grant Drange was superb. No pushy hard sell excellent commutations and nothing was to much trouble. If you buying an approved used only speak to Grant

D. W.

Really good bike dealership. Friendly and knowledgeable staff. Let me test ride a couple of bikes with no pressure which was great!

R. A.

Absolutely spot on! Awesome team at the Motorrad section. Top service, friendly staff who promptly sorted out my bike and went the extra mile and picked up/dropped it off extremely quickly. Special thanks to Jack and Paul for being so helpful and knowledgable. Won’t take my bike anywhere else now. Thank you. Highly recommend. A+++++++

T. S.

Delt with Simon, top guy! deal done just waiting on the delivery. The rest of the staff are polite and welcoming.

D. M.

On the 4th of September 2019 I took my car there for a service recall. Everything went fine, the staff was amazing and I was really happy with the whole experience. Fast forward 3 weeks and I got a low coolant level warning light. I opened up the hood and I saw the coolant cap was upside down next to the inlet and there were signs of semi-dried out blue liquid around the inlet. I phoned them and the reply was that they didn't work around the engine. The car was there for the whole day, they did 3 service recalls and they even send me a video of all around the car showing the thread condition of my tyres, the various bumps and scuffs, but no one actually opened the hood to check the coolant level and it was left open from my service 3 months ago. Anyway, knowing that there was no way to prove anything, I asked about the coolant, where I can get it, and if there is an alternative. The only option was to buy it from them in person (they couldn't send it out) and they couldn't offer an alternative. Being 1 hour away makes it impossible for me to go all the way there (with low coolant level) just to pickup a bottle. 3 stars from the 7 stars I wanted to give them 3 weeks ago.

I. A.

Picked up an approved used 330d from Wollaston BMW today. Point of contact was Paul Jones who made the whole process painless and was a pleasure to deal with. Car was prepared to a very high standard and has exceeded my expectations.

E. Z.

We have just bought a second BMW from Wollaston in Northampton and have pledged to go back again and again! On both occasions we bought our cars we were looked after by Denis Kudasev. Denis helped us to find just the right car for our needs and price range and despite all our deliberations, nothing was too much trouble for Denis. And what is more it is always refreshing to find someone knowledgeable about the car you are buying ..and wow - did Denis knows his cars! ...and the 1% he didn't know - he found out and came back to us with a smile. I can't recommend Wollaston and Denis highly enough - 6 stars ! Liz

D. C.

A visit to Wollaston Motors is always an enjoyable one! Great coffee and food as well! The staff in the bike dept. are always helpful and enthusiastic. Definitely an asset to the BMW marquee. Regards, David Charity

A. O.

Bought my new car from Wollaston bmw just over 3 weeks ago now and could not be happier, the car is incredibly clean for being an approved used and runs like a dream. I owe a big thankyou to Grant Drage for setting this all up for me and being so kind and helpful through the whole process, even with any little questions I’ve had in the time since I picked it up he is always more than happy to go out of his way and help, if you are looking for a new car I would highly reccomend having a word with him you won’t be disappoint. I will definetly be returning when the time comes for a new one again!

A. H.

Special thanks to Denis Kudasev for getting our car through properly spec'd during Covid 19. Great effort (very cool and understated) and much appreciated. Also Matt in spares who went the extra mile. Best regards Andy, Liz and Theo.

E. B.

Joanna in moyorcycle service deserves all 5 stars.

B.

Excellent service again from this dealership. Third car I’ve bought from here and can honestly say I wouldn’t purchase from anywhere else. The salesman really helped me out in finding the perfect car. Thanks again Wollaston 👍

A. J.

Excellent dealership. Handover easy and efficient Dan Curtis was professional and competent As a BMW customer for over 30 years I Strongly recommend Wollaston Dealership

K. S.

200 mile round trip to purchase what I was looking for. Dealt with Paul Jones who did everything as promised and turned it all around amazingly fast. Thank you, very pleased!

A. G.

What a fantastic bunch. I travelled for nearly 3 hours to deal with them and it was totally worth it. Thank you so much particularly to Roger and Grant who were highly professional and a credit to their company in all my dealings with them. 6 stars if I could. Andrew Grant

S. P.

Bought two cars from Wollaston BMW first car was for me which is a BMW 118d sport which is used as a work house. Car has been brilliant. So impressed with BMW and Wollaston decided to get my wife a BMW X6 3.0d m sport. Me and my wife love this car! What a machine 👍 We have always had Mercedes but have now been converted to BMW and will be going back to Wollaston for are next car. Bought both cars from Denis who was very helpful and knowledgeable. Many thanks Steve and Helen Pallett.

J. S.

I would like to thank Paul Jones at BMW Wollaston for the perfect experience of buying my new car. From start to finish Paul has been very friendly and professional and is a credit to your dealership. Thankyou

c. P.

ASK FOR GRANT DRAGE if you want to buy a BMW!!! had a fantastic experience with this dealership and in particular with Salesman Grant Drage. Having previously had a poor experience with another BMW Dealer the customer service Grant provided was exceptional and a breath of fresh air. I searched the internet and found similar cars a lot closer to where I live, but Grants ‘exceptional’ customer Service was the deciding factor. I truly believe you buy from a person if you trust them... and Grant is the man!!!! I purchased a pre-reg BMW X4 series and felt the experience was truly special!!! If you need a BMW car go to Wollaston BMW and ask for GRANT!!!!

S. S.

Bought a car from George Welsford at Wollaston BMW and received: quick & polite service! Excellent, always went the extra mile to ensure I was well informed and happy!

J. S.

Have been a customer here now for over 2 years having bought 4 bikes. All staff friendly, you get a good deal, sales manager very fair. Most important excellent ongoing support from service department. Thank you.

J. L.

5 star service there! Personalized care and attention from Mr Grant Drage who made sure I was able to get the car the family wanted. He was very patient and accommodating. Salute to you Mr Drage!

P. P.

It was a truly positive experience dealing with Wollaston BMW Northampton. Ed Boje is such a relaxed salesman, does not push you into something you do not need and although we were looking at completely different car to start with (which was wrong for us), Ed was really patient with us and given us space to realise that we were indeed looking at the wrong car!! Entire process was really casual and Ed was always there to help whenever we needed to clarify something. At the end he got us an AMAZING deal on M140i Shadow Edition and we love our car to bits :) Thank you BMW Wollaston Northampton & Ed for going with us through this journey, we will definitely be back :)

L. C.

I enquired about a 1 series on Wollastons website and immediately got speaking to Paul Jones. He was very helpful and actually listened to the situation i was in, and seemed like he cared and wanted to help. Everything was easy from start to finish and i couldn't be HAPPIER. I was stuck with a car i didn't like and somehow he managed to work out a deal where im back in a BMW. Great job. Great service, and a top bloke! Thank you!

O. I.

I recently got a car from WollastonBMW NORTHAMPTON Big shout out to “Simon Richardson” a great guy.. he was extremely helpful! He helped me get the right car, the right deal, and now I’m a happy guy cruising in my new car 👊🏾

S. P.

Great customer service received from Simon Richardson, from the time of enquiring all the way to purchasing the veichle. Found the best possible outcome for what I requested. Couldn’t be more satisfied with what I drove away with, without doubt glad I came to BMW. Thank you.

C. B.

Bought 2 cars here now and the service on the used sales side has always been very good. More of a pain dealing with the service side, particularly if you're not quite happy, they can be very dismissive and unwilling to do anything to help you without charging.

B. S.

Friendly and helpful staff, we went there to view a few cars to get an idea of the range that they offer, the staff were able to highlight the new features and explain the benefits of it. There are not that many cars kept on site, but it isn't the biggest site so there restrictions.

M. G.

Recently visited Wollaston BMW and received fantastic customer service from Bob Thompson. I was kept well informed and up to date with the progress of my new vehicle. Will certainly return. Thank you Bob...

H. A. H.

I would give Wollaston BMW and Tony Soto more than 5 stars if I could! I value customer service above everything else and I have never been disappointed - friendly, professional and reliable with lovely, easily accessible premises - what more could one want? I wouldn’t go anywhere else.

J. C.

Great customer service from Dan. Talked me through the whole process, he was extremely friendly and I am now a very happy BMW owner :)

E. C.

Just went to look at a bike, staff very polite, professional and informative 👍

J. H.

As dealers go, by far the best I've dealt with, I look forward to buying a new 1250 gsa in 3 years

P. W.

Our experience with the Bodyshop was second to none. Simon and Mark were brilliant and the quality of finish from the repair has to be seen to be believed. Amazing customer care!

J. H.

Great Service From Wollaston BMW. Keely kept me updated throughout repair process….Car Technicians located tricky fault on car and repaired well..Highly Recommended.

G. M.

Went for an oil and filter change , service is top notch. Refreshments and lounge area 👌

E. S.

I have been very impressed with the customer service at Wollaston BMW Northampton. I would like to add that in particular George Welsford has been great, he answered all my questions promptly and thoroughly and has been a pleasure to deal with. I will certainly be returning. Thanks!

M. E.

Outstanding from used sales in particular but also more broadly across the dealership. Very accommodating, always trying to help as well as be flexible. A very rare dealership which I value very highly and explains why I have bought around 10 cars from them in a fewer number of years!

S. O.

Visited BMW Northamptonshire to view a used car. Jim Turney was the product specialist I was in contact with. He was a pleasure to meet, very knowledgeable, made me feel at ease and was honest and upfront with any queries I had. BMW Northamptonshire generally has a really nice, relaxed and pleasant feel about the place. Recommend *****

m. d.

Recently bought new bike from Marc and team, service was excellent throughout. No sales pressure, helpful advice good people to know

J. A.

After finding a car online that i wanted i contacted Simon from this dealership who from the first minute made the process as easy as possible considering i lived 100 miles away. Very professional and very helpful and for the past month ive been loving driving my new car.

J. G.

I've ordered parts from these guys, they're extremely helpful, my bike is over 20 years old now and they can still get most parts with in 24 hours, would highly recommend 👍

P. J.

A sad occasion, we had to return our daughters mobility car as she sadly passed away, the staff at BMW were excellent, polite, understanding and professional. Also the people at Mobility (on telephone) were amazing too.

R. C.

My first time with this dealership and I am delighted. Best service I have ever received from a BMW dealer. I highly recommend. I am very fussy and the staff dealt with me perfectly. I will now be a regular customer.

D. R.

Mark French was a great help in the choosing of our new BMW. Very informative on the model variants and good fun with the negotiation. A credit to the BMW team at Wollaston, Would defiantly go again.

R. M.

I’ve always had great service here, whether it be buying a used car, a new car or getting your car serviced / repaired. Extremely organised and always friendly.

J. H.

Such amazing design of BMW and i8 is fantastic

J. P.

Great service from Jack and Joanna as always. Good price for my service and a 1250GS as a loan bike so very pleased. They even did a good job cleaning my bike and I am quite fussy. Jack is very knowledgeable, efficient and keeps you updated when required. Overall very happy and would recommend to others.

N. E.

Recently purchased a S1000RR from Wollaston can't recommend this dealership high enough. Looked after me from initial conversation about the bike I eventually purchased. Massive thank you to Gary Johnson who has been an absolute star from start to finish. Nothing is to much trouble for this guy really does go the extra mile for his customers. Thank you so much Gary for making my purchase such a pleasant experience I wouldn't hesitate in purchasing from you again in the future buddy. With the current climate/pandemic never even met Gary BUT everything that man promised me he did. Purchasing from a distance I'm in Nottinghamshire certainly was a concern. Even the bike delivery was bang on time. Anything I've not been sure about finance about the bike etc Gary has sorted promptly and professionally. Really has ticked every box for me 10/10. Thank you Wollaston BMW Motorrad for making my purchase such a pleasure.

J. H.

Had a good time there today. Nice bunch of lads, very friendly and welcoming. Nice cafe too. Good range of bikes. Happy with my new bike deal today. Many thanks.

E. E.

Grant was absolutely brilliant, and made the process of buying a car easy! We have been throughly pleased with our experience of Wollaston BMW.

A. F.

Just bought a brand new BMW bike on a great deal and received a fantastic service from start to finish. Special thanks to David, Garry, Alex and Jim to make it happen under challenging circumstances. 1st rate and highly recommended.

M. “. M. S.

Excellent service from Jim our BMW advisor. Went out of his way to help and ensure we made an informed purchase

M. S. B.

Simon Richardson you are the best! Thank you so much for your amazing customer service. 10/10

J. E.

This is the second car a have purchased from Grant Drage and I can say I wouldn't go anywhere else. I have found Grant extremely helpful, making each purchase seamless with the high standards in keeping with BMW's quality and care.

M. B.

Brought a used BMW 3 series touring. Dealt with Paul who was brilliant. Would definitely recommend and when I’m looking for my next BMW I’ll go there first

P. A.

My daughter bought a car from this dealership and I was very impressed with Mark French who was very efficient and friendly throughout the whole process. Thanks Mark 👌.

N. ?.

Staff friendly and some fantastic motorbikes on view

D. R.

I recently visited Wollaston BMW and brought a used M140i from Simon Richardson . Very friendly, efficient and knowledgeable and the car was immaculate when I arrived. Would recommend and use Wollaston again. Dan.

J. C.

Had a test ride today. Salesman was Russell... What a fantastic guy. Friendly, nothing was too much trouble and great service. I will definitely be buying soon and definitely from this dealer!!!

I. T.

Fantastic service from Mark via the Wollaston eBay store. Quick to respond every time and incredibly helpful, right through to unpacking the panniers and fitting them to an identical bike in the showroom to ensure correct fit and links to YouTube videos on how to code the locks. Good discount, free postage and arrived next working day. Highly recommended.

K. W.

Can't find fault with this dealership and it's people; many thanks for your customer care George

K. H.

Wollaston BMW is a pleasure to recovery cars into. Kelly masters on service desk is one in a million happy and easy person to deal with... keep up the good work.

R. U.

just purchased my 4th bike from Richard and the team! I had not dealt with Alex before but was amazed at how well he looked after me. He seemed interested in me and not just trying to sell me a bike. Helped out and went above and beyond. Absolute pleasure to do business with! 10/10

s. p.

Once you've been attended to, the service is great. It's the waiting to be seen that is not ideal. Waited 20 mins the first visit while 3 staff looked at me and ignored me. Clearly did not want to leave what they were doing. Even to say to wait until the person dealing with my case is free. Not a good impression at all.

P.

Lovely bunch of guys here who are very open and honest. Dennis was incredible and cut straight to the point. He truly was a breath of fresh air as a salesperson. Trustworthy, open, honest, friendly and funny. Treat yoself.

S. Q.

Didn't get my bike from these guys @ Wollaston Motorrad, but I've purchased other items from there Motorrad accessories shop, Mark the guy who works there is very knowledgeable & great to deal with 5☆☆☆☆☆ thank you

D. T.

Dealt with Amy Durbin in service department regarding X5, Very Helpful would highly recommend

A. “. H.

Great dealership! Always friendly and helpful!!

k. v.

A great experience at the dealership. Absolutely the best place to buy your car from. Simon Richardson was extremely helpful with every thing from the enquiry to the final purchase.

M. T.

Got my bike serviced here with a loan F750GS for the day. Simple, even with COVID precautions. Welcoming service and smiles. Full dealership level check-up. Very happy with chosing to take my ride here. Good job Jack & Mark(?).

I. B.

I could not be more impressed with Gary from Wollaston BMW motorrad. From point of sale to after sale support, he (and Jack) have been fantastic in dealing with my purchase of a 2016 S1000XR. I would 100% recommend them. Top man! 👍

o. l.

I have recently purchased a used BMW. The service provided by Garry Johnson has been absolutely fantastic! From start to finish everything has been so smooth! I would 100% recommend using this dealership and especially Garry's advice. He went above and beyond to provide the best customer satisfaction! I will visit next year for my service even though I have another dealership nearer to me! Customer forever! Thanks Garry. I also want to thank Jim who delivered my bike to my door! Top man! Team Wollaston really do deserve 5 stars

S. B.

Really good actually. Much better than Wolverhampton BMW, surprisingly

I. G.

A great dealer, friendly, knowledgeable, always up for the best deal, servicing and repairs without a hiccup and done at the right price too . Why would you go elsewhere ! Ian G

j. c.

Always great service from the sales and service side of Wollaston Motorrad.

H. B.

Booked in my first service on my R nine T. Wollaston BMW could not have done anything better, in my opinion. Slick, supportive customer service at every step, quick turnaround, no-fuss courtesy bike and all for a very reasonable price. Thank you.

J. W. 2.

Customer service from Gary and the team is on another level and deeply impressive. Thanks for looking after my number plate issues so efficiently and professionally.

J. S.

Highest praise for the service received at Wollaston Motorrad. Bought a Premium Used K1600 last summer - immaculately prepared. Parts/accessories sent out immediately by post when required. Recent warranty claim on System 7 carbon helmet dealt with courteously and efficiently by Mark Redwood. Helmet replaced with new, and comms transferred, all in a brief visit. Not local to me but well worth the trip, and the coffee's good. Thanks guys!

m. D.

My second BMW from wollaston and good customer service all round. The sales representative Krishan was amazing and didn't presurize me at. A very lovely and polite man. Will definitely recommend!👌

p. w.

Bought a nearly new BMW at Wollaston & traded in our old BMW. Thanks to Paul Jones helping us & making the process a lot smoother.

J. W.

First class service Roger (Greenwood) - I’ve just taken delivery of the finest car I’ve ever owned. Roger made the purchasing experience as painless as possible - enabling me to concentrate on the car! Thank you Roger

K. P.

Brilliant service nice cafe too . We have both got motorcycles from here , defo recommend

B. C.

Dan Curtis went above and beyond from start to finish, real gent! If you’re looking for a new car, don’t hesitate to contact Wollaston Northampton!

p. t.

Had a good experience with Tom Bailey buying a Z4. Tom was very attentive, knew his stuff and did all he promised and more. A pleasure to do business with.

A. W.

Absolute star service from Owen Reed @ Wollaston Mottorad. Cleary knows his bikes and nothing to big or small - wouldn’t hesitate buying another bike from him!

S. W.

Am impressed with the staff. Their kindness and understanding is brilliant. Their efficiency second to none. Would recommend them to anyone

D. H.

Excellent customer service and even better test ride on bmw gs1200. Awesome piece of equipment.

m. p.

Bought a car from the dealership and I was looked after by Simon Richardson who was excellent. He was knowledgeable, professional, open and honest. Thank you Simon.

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