Reviews of Holden Renault. (Car Dealer) in Norwich (Norfolk).

Holden Renault

247 Reviews

172 Comments

Car dealer

Car dealer

22 Heigham St, Norwich NR2 4TF, United Kingdom

Description

Information of Holden Renault, Car dealer in Norwich (Norfolk)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Holden Renault

Popular times

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Reviews of Holden Renault

C. N.

Loving my new Zoe😀. Thanks to Ian for your patience whilst I decided whether to take a leap into the e-car world. Once I sorted out the EV charger and educated myself on the pros and cons, the time felt right to step into the e-car market. The perfect colour for me was available and with some bonus discounts and excellent customer service, I am very happy. Thank you Holden Renault for great customer service and not being too pushy and letting the customer make the decision at their pace. I would highly recommend you.

J. W.

My experience of purchasing my first Hybrid car from Holden Renault was excellent due to the knowledge and care taken by Ian Turner, he answered my many questions (and I mean many) in full. He walked me through the whole process and kept me fully informed until my car was received. When I collected the car he took the time to go through all the functionality, he was very reassuring to someone who was quite nervous about going from a manual gearbox to an automatic. Highly recommended.

S. A.

Excellent service from Holden Renault Norwich. Scott Pearson very helpful on the phone - quickly gave me full details of the car I was interested in and arranged appointment for a test drive and also at the showroom. Speedy and smooth transaction - delighted with the purchase and also with the after-sales service. Highly recommended.

Y. B.

Recently bought a new Clio. We dealt with Ian Turner who was brilliant. Not pushy, just really helpful and efficient. Love the car and have been very impressed with Holdens overall. Excellent interest free finance agreement too.

F. B.

We walked into the showroom on Saturday and spoke to Jake B. He was great and showing us what we wanted felt at ease talking to him. Once we decided on buying our Duster he didn't try to unnecessarily sell us extras. He told us about a couple of things but we didn't feel pressured. Long story short we looked at Duster, test drove Duster and had Duster home all in 48hrs! Thank you Jake and Holden. Would definitely recommend

M. L.

I arranged with Scott Pearson of Norwich for a test drive in a Dacia Duster. Scott was very easy to talk to, and made me feel under no pressure to buy the car. He explained the car instruments to me and I felt I could ask simple questions with being made to feel foolish. The whole experience was first class, from the first meeting with Scott, test driving the car and then buying the car. The car is everything that I was led to believe. Thank you Scott for being efficient and very professional and making the buying of a car very easy and enjoyable experience. If I could award more than five stars then I certainly would.

C. C.

Diagnosed fault promptly and efficiently. Quoted full repairs and bill came to slightly less. Kept me updated as to progress but still resolved quickly. While likely standard practice for you, made it feel individual and personal to me and much beloved little car!

S. J.

We've bought 4 new cars from Holden Renault in Norwich over the past 10 years and never once been disappointed. Just bought a new Captur Hybrid......LOVE IT!! Notwithstanding the quality of the cars its as much to do with the quality of the staff. Ana, Scott and most recently Jake have been professional, courteous and always willing to do that little bit extra without having to be asked. Jake will know exactly what I mean It's a rare commodity these days but something that will bring us back again when we consider our next car purchase.

L. B.

I had a great experience here yesterday, I was given a warm welcome when I arrived and offered a coffee. Ian was able to see me within a couple of minutes when he talked me through my options in a relaxed manner without any of the pushy stuff we all hate! He had all the time in the world for me and offered a test drive there and then- a first for me in a dealership, normally you have to beg and feel like an inconvenience. We will be returning soon to do the deal. Excellent service.

G. P.

We have had 3 cars all through Renault and I can’t recommend them enough. Jake Jenner has been especially helpful during all 3 of the processes. Excellent service/dealership.

R. B.

Ana was first class throughout our time dealing with Holden. The were no pushy sales tactics, everything was done on our terms. We already knew which make and model of car we wanted, but weren't entirely sure of which spec to go for. The different specs were explained properly so we were able to make an informed decision. Whilst waiting for our car to be built and shipped, we were called weekly by Ana, giving us a detailed update on its progress. Handover was smooth, the car being ready to collect at the agreed time. I would have no problems recommending Ana and the Holden team. Kind regards Richard Billington-Howes

P. C.

Professional service from sales person Ian Turner and Holden Renault, Norwich throughout - from making multiple cars available for no-pressure, unaccompanied test drives through discussion of needs and negotiation of purchase. Met price expectations. Regular update calls to advise manufacturing stage and delivery two weeks ahead of initial estimate. Car had full charge on collection and sales person provided a 'get you going' handover. Recommended.

C. R.

Excellent product knowledge and superb customer service. My car's first Service was carried out on time and was very thorough. No improvement necessary in my opinion.

d. c.

Have been with renault now for about 12 years and had a few cars with them, they offer excellent customer service and after sales is second to none. I would not go any where else. The staff are all friendly and always ready to help. From private to motability there standards are high and they slwsys treat you with respect and kindness. The vehicles are amazing I have not had trouble with any of mine. They offer full mot and service.

E. M.

After a recent bad experience buying a used car I was very apprehensive about trying again but from the moment I arrived at Renault Holden I felt at ease. Ian looked after me from the moment I arrived, nothing was too much trouble and he made buying a new car a pleasurable experience just as it should be, great after sales too. I am very happy with my new car and couldn't recommend this dealership more.

d. o.

We have been using Holden Renault for may years and have always been 110% happy with everything that has been done. Matthew Buttle is always polite and friendly and always notifies us of any problems or when the vehicle is ready for collection.

L. L.

Top customer service as always, coffee always on the go and the relaxed but professional approach from the whole team really puts you at ease! Probably why I'm still a customer here even though I no longer live in Norfolk! Ian T was a great help and always kept in contact when he said he would ensuring a smooth handover! Thanks guys 😊

A. S.

Excellent service made sale and purchase of new car easy. Scott went out of his way to make the process as smooth as possible. It was as I expected from Holden Renault in Norwich

J. G.

The service at Holden Renault was brilliant from start to finish. Jake Jenner made every effort to make sure my new Clio met all my needs. He was knowledgeable, efficient and made the whole process a total pleasure. I would recommend purchasing a vehicle to anybody, from this excellent dealership.

M. O.

Ian Turner sold me my first ever new car!! Couldn’t be happy with the service I received and would highly recommend! Felt at ease through the whole process can’t thank him enough!

j. c.

Excellent. I knew that Ian Turner was keeping a close eye on the delivery of a new Renault once we'd agreed the purchase. He kept me informed about all the important details, did the paper work efficiently, and made sure he was available when I came to collect my new car.

L. B.

Best experience with our Kadjar. Team so lovely and helpful. Absolutely no problems. Couldn't recommend more

B. W.

I would recommend the service given at Holden. Ian was helpful and friendly all the way through the process of getting my new car. He made sure I was getting the best deal available and kept me upto date at every stage. I have used Holden renault a few times and evrytime the service as been excellent.

n. p.

I have had a very very good experience from start to finish. My Salesman Ian Turner went above and beyond to make my experience of purchasing a new car very smooth and hassle and worry free. Ian kept me up to date with every single part of the process.Any questions I had were answered either there and then or within the hour. Very very helpful and it seemed that nothing was too much for him. On collection everything about the vehicle was explained and any questions answered.would definitely buy from Ian again.

J. C.

Purchased a new Clio. Jake Breame was extremely helpful throughout the whole process, kept me informed of progress with the car's arrival and made sales follow up phone call. Highly recommend Holden Renault.

P. P.

Jake was exceptionally helpful with our recent purchase of a used Clio. We live 110 miles away and Jake took a deposit and held the car, and sent us a detailed video of the car so we could see as much as possible before we made the 2 hour journey to see it. When we decided to complete the purchase Jake was very thorough and made sure everything was in order for when we collected the car. A great experience and wouldn't hesitate to recommend Jake and Holden Renault. Thanks again Jake!

B. R.

The purchase of a new car can be a difficult process, there are increased difficulties at the moment due to covid, & other production problems leading to lengthy delivery times. Ian kept us fully informed of progress, & indeed was able to arrange a colour change to the order during production. Ian maintained regular contact during the delivery period. We have a lengthy history with Holden Renault, & we expect this to continue.

P. S.

The service is very good, also Jake who dealt with the sale was very helpful and knowledgable. This is the second time I have purchased a car from Holden in Norwich, and would certainly recommend to a friend.

S. C.

Excellent service from Jake Breame and the team at Holden Renault. the process was made easy with minimal stress and Jake was reassuring in his dealings with me. I am now the proud owner of a Kadjar and no regrets.

D. R.

I recently bought a used car from Holden Renault for the first time and being based 130 miles away dealt with them remotely. From the first contact through to the aftersales, the experience has been excellent, I dealt with Scott in sales and he made the buying process a great experience from start to finish despite it being done virtually. Home delivery was arranged and was prompt efficient and professional following all the relevant Covid guidance, and despite the car picking up a chipped windscreen while being delivered, the whole team have kept in contact to help resolve as quickly and simply as possible. Thanks for a really positive experience, and I'm loving the new car!

L. L.

I've had a Renault vehicle for many years and have always had it serviced at Holden in Norwich. They are brilliant. Customer service is excellent and they go out of their way to be helpful , nothing is a problem, they keep you informed of the vehicle progress and inform you of any issues that may require attention during the service . Many thanks for their help

S. H.

I was served by Jake Breame, he was very welcoming when I first arrived at Holden, he helped with any questions I had and kept me informed of any changes when purchasing my new car.

A. P.

Great service. Ian really kept me up date on when my car would be ready, and did everything he could to make it a truly simple and seamless process.

A. B.

Bought my new car from Ana Ribeiro and couldn't be happier. From start to finish she was courteous and helpful. Many thanks.

M. H.

Few cars on the road today bring a smile to the lips in the way a Renault Twizy does, so what better way to bring a little fun to my seventieth birthday than one of these eco-friendly all-electric runabouts. There's a long lead time these days so I ordered well in advance. Throughout the months of anticipation, sales executive Ian Turner kept me posted on every aspect of its progress from factory to final delivery. But Ian didn't stop there; the day before my birthday he personally delivered the Twizy to my home so that it would be ready and waiting for the celebrations the next morning. Service doesn't come any better than this, and is increasingly rare in the world of today. Fortunately there are a few oases left such Holden Renault where traditional values such as courtesy, consideration and concern can flourish, as they have here in Norwich under the family-owned group for nearly 100 years. Here's to the next century!

S. M.

Purchased our car from here because the sales person was not pushy at all compared to other places. Ana explained everything and made us feel at ease

P. H.

I have been a regular customer for many years with Holden Renault in Norwich. I have had my Renault car regularly serviced by them and other work. I have to say they offer a first class service. They are efficient and trustworthy and do a great job. They are polite and helpful.

L. H.

Recently bought a Renault zoe and couldn't be more pleased. Nice people really easy to do business with, thanks especially to jake. Would recommend Holdens.

P. J.

Just bought a new Renault Zoe from Ian at Holden. Good service just the right level of interaction, kept me informed regarding delivery, etcWould recommemd

S. G.

Thanks Ian for the professional and friendly service throughout the purchase. Would very much recommend to others seeking to change their car

M. B.

Jake and the rest of the staff at Norwich holden were really helpful and knowledgeable about what they were selling, picked up my new car on Monday and I'm very happy with it, thanks Jake

V. R.

I am very happy with my experience buying my car from Holden and would certainly search there again if I need another car

L. H.

Brillient service throughout Jake Breame is an amazing salesman and i will be recommending him for anyone looking for a new car in the future.

C. H.

I've had a Renault Kadjar for the last 4 years or so, and have always had it serviced at Holden in Norwich. They are brilliant. Customer service is excellent and they go out of their way to be helpful. I've just spoken to the service manager to say how great the team are, which is a rare compliment from me. Well done Holden!

M. S.

Jake Breame provided a thorough and professional service from start to finish. He was courteous, he listened to what I told him and not only noted it but remembered. Good service has kept me coming back to Holden over the years and Jake has continued that in providing me with a good deal on my first PHEV. Good job thanks.

A. P.

Thank you Jake for your help and guidance. The second car you have helped me buy.Drove my new Duster home today and loved it. Totally trust your help and advice. Brilliant service in these difficult times. Thank you so much. Kind regards Ann

N. D.

Booked my car in for an Mot two weeks in advance, had a text message to say it was booked in for 0900. When I arrived at 0845 they had it booked in for 1600 just about the last slot of the day. I had to get a taxi home which cost me £17.00 as they don't pickup or drop off unless you are going into the city centre, as I told them I can walk into the city centre. As I have a little electric car made by Renault I didn't want to entrust it to any other company. I will be considering my options for next year.

S. S.

Outstanding customer service. I would highly recommend Holden Renault to anyone looking to purchase a new vehicle. The staff are friendly and helpful and make the process of purchasing a new car as pleasant as possible!

P. G.

After a bad experience at a different Renault dealership our experience with Holden was a refreshing change. The car was returned when they said it would be, they did what they said they would and the bill was what they said it would be. They even went the extra mile to make sure the previous garage had done the correct service. If you need to use a Renault dealer I would recommend these guys.

A. W.

Just taken delivery of my second new car from Holden Renault Norwich. Thanks Scott for your friendly and knowledgeable service! The whole process was very smooth and efficient.

k.

Fantastic place to buy a car! Honest prices, great service and after sales.

J. K.

Friendly helpful and quick with everything they do. Been using their service for few years and don't think i will ever switch to another. They make sure the customer is happy. I definitely feel looked after. Thank you!

J. R.

Myself and my family have been buying and having cars serviced at Holden’s for years...always receiving top class service. Great staff, and we were in recently for a service, and were very impressed with their COVID procedures that they have in place.

R. W.

My car was repaired quickly and efficiently.

J. C.

Our first time dealing with Holden's and first electric vehicle (Renault Zoe Iconic 135}. In both respects they have far exceeded our expectations. Our sales executive Ian was very helpful and informative and put together a great deal for us. I left feeling that I was a valued customer and would have no hesitation in recommending Ian or Holden's .

L. W.

Excellent service from start to finish from Jake - very knowledgable and got me the car of I really wanted!!! Thanks 😊

A. W.

Jake very helpful with the purchase of a new Clio and on collection day went the extra mile to help.

t. j.

I've bought a few cars through Holdens as has other members of the family. Always get great service both before and after purchase. Would always recommend the guys at Holdens

J. M.

Always excellent service, great customer service, very knowledgeable. Have bought from before, will buy again. Best Renault dealer in the country.

K. R.

Excellent, efficient service with issue resolved.

J. W.

Great value and service throughout the process. Very accommodating and clearly had spent time and effort making the site COVID secure. Highly recommend

R. T.

Had my Renault Megane Dynamique coupe here recently for repair. I’m very happy with the car and the service I received off Matt, glyn and Rosie was amazing! Very friendly and helpful from start to finish. They also arranged a lovely hire car for me to use while mine was with them for the repairs. Also on offer is the payment assist, this allows you to split the bill over four months into four affordable payments with no interest to pay either! Absolutely brilliant! You get A1 Service here for affordable prices. I will certainly be sticking with these guys for servicing and mot and have signed up on a mot and servicing plan with them. Very happy indeed and would strongly recommend. 😊

P. H. t.

Had a problem with sticky mirror. Dropped car off and picked it up later. Mirror now works and car is clean and sanitizer. The bloke on reception was very helpful.

T. P.

A great service at fair prices. The staff are very knowledgeable and friendly. A comfortable waiting area if needed but also close enough to the city to take a wander while work is being completed. Highly recommended.

D. M.

The staff at the Holden Renault garage Norwich are absolutely wonderful. The are so helpful caring friendly and thoughtful. Nothing is ever too much trouble for them and they try to help you with whatever problem you have. Even if they can't sort it out straight away. Thank you for all your help it's so much appreciated.

M. B.

Brought car in for repair professional technicians were on hand, made me feel at ease and repair was completed soon after.

P. R.

Just a minor problem, needing a replacement security nut for my van wheels, but the service was excellent. I was seen to immediately at the desk, and an engineer came out to the van right away to check the problem, which he did thoroughly. I then got the new part in a day or two.

X. M.

Our Twingo started misfiring during our Holiday visit to Norfolk. The staff was very friendly and competent and repaired our car to our full satisfaction in the span of one day although we didn't have an appointment. They really saved our holiday and our journey back to Vienna! Many thanks!

D. S.

Generally good. Staff are always helpful and you are dealt with relatively swiftly. Only let down is the size of car park, very difficult to park and have room to move baby seats about etc. In my view they should have drop of points with some space around them for families.

M. A.

I had a problem with the radio with reception dropping out. Three trips in total to have traced the problem down to a faulty cable to my dashcam. Worked fine in my other car but not with the Dacia. Changed the cable and reception is now holding. Very happy 😊. And very puzzled as to how the cable caused such a problem.

J. T.

The service at Holden is exceptional when you purchase your car - as you would expect. More importantly, the after sales service is also exceptional. I highly recommend Holden Renault to everybody who, like me, finds customer service important.

P.

Very friendly, organised and very clean.staff excellent.

J. C.

Always very helpful and easy to deal with especially Jake Jenner the salesman.

k. t.

Went to get my service and MOT done Friday and was very pleased with the Covid 19 precautions in place. Work completed ahead of time,10 out of 10 guys.

A. R.

Service and mot visit. All social distancing and sanitiser regulations in place. Still have a friendly and efficient service including a cup of tea or 2 as we waited.

A. M.

Looking to purchase my 5th Renault from Holdens and even in these current difficult times they have been professional and as helpful as ever.

L. E.

Great service as always from Holden Renault. Wouldnt take my car anywhere else.

C. k.

I visited Holden in the search for a used car for my wife. We ended up buying a 2005 Clio which seems to be a lovely car. We also bought a 2008 Laguna for the simple reason that we needed a more economical family car. Tom the sales man bent over backwards and couldn't do enough for us. I fully recommend Holden, however I haven't picked up the vehicles yet and haven't had the pleasure in dealing with the aftersales team.

B. L.

Went to here to visit the commercial vehicles they had a nice display of transit sized vans at the front was seen promptly by and efficient well educated Renault wise gentleman unfortunately didn't have anything that match my criteria but no the complaints at all

C. B.

Holden were a great help with fixing my car, I would usually use a independent garage but who knows Renaults better that Renault. They maybe a bit more expensive than other garages but you pay for the service and quality.

R. S.

The servicing and sales departments are great. Very reliable and trustworthy.

S. M.

For over 20 years we have been using Holden for both cars and vans. Always helpful, professional and friendly.

E. T.

Nice and helpful salesperson. Able to take a test drive out to the bypass there and then. No hard sell. Positive experience. Would have liked a cup of tea

s. b.

This place is extremely friendly and welcoming and efficient, coffee on hand while you wait.

S. S.

Excellent place to bring my vehicle. Very Covid secure and the staff are incredibly friendly

C. M.

Found a drip from under the engine..took it to Holden the immediately checked my car and all was fine... excellent help from Matt

R. H.

Went here for my first service and mot Norwich. Reception team very friendly and helpful. Parking can be a problem unless you book in early.

A. S.

Bought my clip from Holden in Sept 2016, excellent service from start to finish. Will be heading back in a few days hopefully to buy a Kadjar!

W. C.

Good deals on new and second hand cars but not so good for service and parts. Nearly always takes two visits to get the parts I need, very frustrating!

N. H.

They have fantastic customer service they go above and beyond what you would expect from a dealership would highly recommend anyone to Renault for not only there fantastic cars but there customer service thank you for everything Renault

B. H.

Sorted our car out after a breakdown and even squeezed in a MOT for us. A bit expensive but the quality of the service was excellent

e. m.

Fantastic Service, friendly and professional staff. Would definitely recommend!!

R. W.

Excellent service, 100% efficiency. Polite, pleasant customer service, highly recommend

M. S.

Went to Renault for a new part, fast service and nice staff slightly overpriced but what do you expect for buying named goods! Highly recommended!

E. H.

Renault and Dacia main dealer are the best.

E. W.

Pretty good..2.45 hour wait for mot to be done but overall good service

J. A.

Very helpful. Staff are pleasant and helpful. Was served tea and coffee while waiting fornthe appointment. Can't fault them

M. F.

Very good service and very helpful and got the car I wanted

D. H.

Bought my wife an ecosport car, sales man very helpful wasn't pushing me to buy as a lot of salesman are.

c. s.

Bought new Renault capture service really good from time of ordering to delivery. Would highly recommend .

J. A.

Excellent service, honest quotes and fantastic value' Stick with your dealer!

j. d.

Perfect thank you

F.

Light bulb went suddenly and they had me in the next day even though it was Xmas and sorted it with zero fuss. Friendly reception staff as well

H. x.

Got my clio from here and it's amazing and jake was fab

B. s. A.

Scott was lovely, no hard sell, got a good deal.

D. L.

Excellent customer service in all areas

A. R.

Top service from cheerful staff and the car returned nicely valeted.

p. r.

Great staff helpful as always a friendly place to deal with.

J. S.

Absolutely excellent customer service. Really friendly and helpful.

K. B.

Bought my Dacia car here bargain lots of extras

C. R.

1st class customer service and post-visit advice where necessary. Worth the extra expense, thankyou Holden

S. S.

Very helpful Staff.Had a service done today Staff very helpful Thank you

T. A.

Really great service found me a really good deal on a new Captur

A. B.

EXCELLENT SERVICE. CUSTOMER ALWAYS COMES FIRST WITH RENAULT HEIGHAM STREET.

s. e.

Helpful but not pushy, good deal on old car

A. M.

Always a warm welcome and very helpful staff. Coffee is ace

J. L.

Great, swift service. Highly recommended!

D. W.

Such a lovely friendly atmosphere and the staff are really helpful

D. P.

Very helpful and pleasant staff. Great service.

K. P.

Very polite staff and nice coffees

s.

Both sales and service very accomodating excellent service.

s. e.

The staff are always very friendly and helpful

F. B.

Very good service, pleasant and courteous staff.

B. E.

Everything 100percent thank you very much

J. &. D. S.

Thanks for All your help Ana you are amazing.

S. H.

First class service and friendly staff!

A. S.

Very efficient and friendly. Highly recommended

T. B.

Very helpful and friendly dealership

B. P.

Great place to have car serviced

I. F.

Always great service here.

d. r.

Friendly and very helpful staff

A. M.

Cant beat it for service and the staff are so friendly

K. J.

Very good

D. Y.

Really helpful - ask for Jake

C. S.

Excellent service all round

D. P.

Friendly staff who are very helpful

C. S.

Renault van and car. Parts and sales.

L. A.

Fabulous customer service

H. W.

Always willing to help.

K. K.

Receptionist very helpful!

G. M.

Nice service

K. H.

Great customer service

G. M.

Top notch!

R. R.

Very helpful staff

C. W.

Verry helpful staff

A. B.

Excellent services

E. R.

Superb new cars!!!

s. m.

Ok

D. G.

Great service

G. D. D.

Superb service.

N. F.

Expensive

T. R.

Excellent service

a. b.

Very helpful

P. N.

The handover was very efficient with the appropriate health and safety measures in place. The only thing that I would ask is that during the handover process the customer is asked if there are any specific issues with the vehicle that need addressing. The collection was also fine, the vehicle was part valeted which was appreciated and the vehicle was also left protected internally with various coverings.

R. B.

Polite and courteous service.

E. B.

Ian was really friendly and helped me buy the car I wanted. He offered to help me go through buttons on the car and kept me up to date all the way through the process. Fantastic service from Ian. Highly recommend!!

M. C.

H. P.

C. S.

F. H.

J. B.

I. B.

L. W.

K. S.

W. N.

D. S.

A. D.

N. W.

C. W.

S. S.

L. C.

M. L.

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