Reviews of Thurlow Nunn. (Car Dealer) in Norwich (Norfolk).

Thurlow Nunn

547 Reviews

288 Comments

Car dealer

Car dealer

591 Hall Rd, Norwich NR4 6AJ, United Kingdom

Description

Information of Thurlow Nunn, Car dealer in Norwich (Norfolk)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Thurlow Nunn

Popular times

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Reviews of Thurlow Nunn

M. C.

I always receive amazing service and the quality of the work is never in question from this branch. I’ve had several vehicles from them and I always choose to bring it in to this location for any services or work as they go above and beyond. This time I received a digital report and workshop video for my recent service which was fantastic.

I. M.

The vehicle was collected on time for its annual service and returned, after have a much needed wash, by a pleasant gentleman who was polite and friendly. It was also given a health check, which is very informative, and an MOT which it easily passed. The price was competitive and staff were helpful with a gentle telephone call reminder the day before. A very easy well organised and delivered experience

T. T.

I would have happily given 5 stars as I was treated so very well. Abby was faultless with her customer care of me. A long day but car was MOT'd, Serviced, cleaned and small repairs completed in the one day. Although an automatic courtesy car had been booked for me unfortunately there wasn't one on the day which caused me to reorganise my schedule. That is the reason for the missing star.

J. L.

Used both the Norwich branch and Wisbech branch and found their customer service excellent. Would definitely recommend purchasing a vehicle from them. Their after sales service has been faultless.

K. W.

Served by a very pleasant and professional young man, 18 and going places. However Thurlow Nunn lose a star for trying to add extras at a cost to my service, this is very annoying and as my husband is in the business i knew i didnt need brake fluid, please just service my car when i ask for a service.

D. B.

Very pleased with the standard of service received. Very impressed with the video health check on the vehicle. Staff very helpful and efficient.

W. M.

Popped into the Hall Rd Norwich branch this morning as had an issue with the dipped beam on the car & was concerned with safety etc. All I can say is in all my years of driving since 1986 I have never experienced such gold plated indeed platinum plated customer service. Friendly, welcoming, polite, professional I could go on & the issue with the car was sorted in a warp factor nine speed which was fab as I have to drive back to w Herts tonight. Sending my best wishes to you all & many thanks for your care & attention to detail.

J. H.

Great, friendly and efficient service. They completed a complimentary vehicle health check too so as to give me peace of mind on the road. All staff were very helpful and friendly!

M. K.

Danni at reception couldn't have been more helpful, she kept me informed about my car at every step of the way, always very friendly. My car was sorted within a day of taking it in. I am very happy with the service I received.

K. S.

Really pleased with TN services. They collected, serviced, mot'd and repaired my car in one day, returning it back when completed. Kept in contact with me by phone to inform me of status and what needed doing. All in all good customer service and care. Thank you.

H. B.

I dropped by last minute to view a vehicle and the customer service was brilliant. The sales person i dealt with was Dylan Suwali and cannot recommend him enough. He did a sterling job looking after me and my wife throughout the while process of purchasing the car. The vehicle was used and had some very minor marks which were all put right before receiving the vehicle. I traded in my old vehicle and the whole process was seemless and process were competitive. I've bought a few cars in my time (13 to be exact) and the customer service I received on this purchase has been the best I've ever had. Personal Videos were sent to me of the body work being done where there were a few marks and I was kept informed throughout the whole process. During the purchase I did notice the rear lights seemed to have slight condensation in them. Dylan arranged to have it investigated during the preparation stage and later confirmed that the rear lights had suffered with some water ingress. A new set of rear lights were put on order by Dylan and the team and I was reassured throughout the whole process. Unfortunately the rear lights didn't arrive by the time I came to collect the vehicle but I was made aware of this before hand by another personal video and phone call to discuss my options. I could have chose to leave the car with them until the lights came in but I was happy to continue to with the purchase and was promised the service team would contact me in a few days to book the car back in to have the lights done. Sure enough I received my phone call and the car is booked in for the lights to be replaced. All in all a fantastic service and so far I am completely chuffed with my purchase. Thanks Dylan for your professionalism and dedication.

A. G.

Car was booked in for MOT first job at 8 am. They rang day before to remind me. On arriving they were extremely efficient and job was done in just over an hour and that included checking tracking and air con refresh which was not on original speck but I asked if they could do it when I arrived. They even let me sit in reception with my elderly dog.

C. W.

This company are second to none. I have been using this company at the Hall Road site in Norwich for the past 11 years and have always received excellent service. The staff on Reception and in the workshops are always polite and helpful and services and repairs are always carried out to a high standard. I would recommend Thurlow Nunn to anyone. My thanks go to all.

W. C.

Thorough service carried out and cleaned the car after. Polite and friendly staff and free coffee.

D. B.

Brilliant service from this dealership kept updated throughout, video sent via the technician who was clear to understand booking in was an easy task with no long waiting or terrible music. Van was done on time and they called to let me know instead of me chasing them up. Very happy with the service received and will definitely recommend to others and use again for all our needs Service team very polite,

F. C.

Great service, helpful staff, Vehicle Health Check email a very useful addition to a great experience.

D. K.

Excellent, professional service. Very knowledgeable staff and they went above and beyond to help me find the perfect car in my price range.

C. B.

No issue with the service, MOT and Health Check (and work carried out as part of that check), communication from the staff was good - disappointed that the service light on the dashboard wasn’t switched off after service completed as they didn’t have the right reader to make this happen. I paid and was informed a manager would call to discuss a solution but as suspected this hasn’t happened. Update - I have now been contacted by Thurlow Nunn and have been put in contact with someone to turn off the service light so in the light fairness I though I should update my review with a positive outcome - Thank you

A. G.

Car servicing made easy! The car was collected from my home and delivered back without me having to lift a finger. Great service and great staff.

J. Y.

Staff were very friendly and kind which made the experience of having my car serviced easier. Time frames were kept and the service on the car was excellent

A. s.

Van was serviced as required and was informed as to any changes required and as always staff on the service desk very friendly and professional

C. S.

Always a pleasure getting work done at Vauxhall. Never had any issues with anything I’ve had done.

A. A.

Excellent service. Car was collected early in the morning. I was contacted around lunchtime to say I needed new windscreen wipers to get it through the MOT and did I wish them to replace them and it would cost £39.99. I said yes of course. The car was then returned to me having been valeted at around 4-30pm. Couldn't have provided a better service.

A. B.

Went to order a looking wheel nut key for our Mokka. No hassle, all done within 5 minutes and key arrived in post 2 days later. Excellent service

H. G.

I have always been welcomed at Thurlow nunn and put at ease I have been with them over ten year's I am unable to take my car in to have a service but they come and pick it up and bring it back a few hours later the drivers that do this are very polite to It only leaves me to say Thank you Thurlow Nunn for all you do see you next year

k. k.

Absolutely fantastic place clean and tidy, very friendly and knowledgeable staff . Especially Lorraine Gibbs. She was amazing!

M. E.

Brilliant! I couldn't see how too change the rear wiper blade on my Astra Ultimate, so the parts man promptly asked a technician to assist. All sorted, thankyou😊

S. G.

Always fantastic service- have been using Thurlow Nunn for coming on 10 years (yikes) and I have to say that the quality of qork and customer service is some of the best that I have ever experienced! Would highly recommend!

A. C.

Very happy with service staff very friendly and helpful the lady I see was very helpful and nice to speak to i had her from start to finish she was very good at her job I felt very comfortable in her hands she explained everything easy to understand and see you on my next service thanks again alan

J. S.

Booked my car in for a service with Thurlow Nunn, very simple and easy Staff were also very friendly Will be a returning customer 😀

S. W.

Very thorough job done on my car and to a high standard. I'm one very happy customer

C. R.

Had my car serviced 19/07/21. Excellent customer care. I was initially told that they would need my car all day however the service was done within 3 hours. They also cleaned my car for me too. Highly recommend.

j. B.

I gave five stars because of my latest dealing with Thurlow Nunn, a BIG Thank You for helping me out, You know who you are Once again Thank You

T. C.

I called for a service and was booked in withing 5 days. The customer service was great and friendly. My service was dealt with quickly and I got a full health check of my vehicle and a video link sent to me so I could see anything wrong. I also got a year of rac recovery for free which was a nice added bonus

G. P.

Welcoming place to visit and was well looked after. Better customer service than other places I have visited in the past. And at a reasonable price

A. S.

I would highly recommend Thurlow Nunn to any potential customer. From booking in my vehicle to diagnostic of any problems, to repair and collecting said vehicle the service received was second to none. Having had previous very bad service from another Vauxhall dealership I was obviously concerned, but the staff were all very helpful and the customer service was fantastic and should be commended. Alan

S. B.

Thurlow Nunn Norwich are wonderful. Fab staff who are just so helpful. She barber xxx

I. B.

At Norwich South Branch I had an Interum Service and MOT (also got brake fluid changed for extra money) booked via "Secret Service" The whole experience was very good except for one issue. When I rang to make the appointment, I was told that I would receive a complimentary wash and vacuum and also this was confirmed by Lorraine when I checked the car in. Therefore I was disappointed to find that this had not been done when I went to collect the car. When I went to pay and asked the Man about it at the "Service Desk" and I pointed out that two Employees had confirmed I would receive the complimentary wash and vacuum, he replied "They must have been mistaken, we don't offer that on THAT level of service" He said he would bring it up with his Manager. I haven't received any communication/ apology to that effect ( as yet) UPDATE : I have received an update and they have apologised for the error. As it's a way to travel back for a wash and vac, they will be sending me a coupon I can use within a year for an Air con clean.

B. H.

We/I have been a customer with Vauxhall Norwich for 50 years plus and have always had extremely good customer service from all the teams. There has been no reason to change the dealership I deal with from buying new vehicles to annul services, I have always had excellent service from all their staff. My recent service yesterday was met with the same care and attention to detail as I have always had from the Norwich team. Many thanks for your reliability.

O. H.

Great experience with Thurlow Nunn from start to finish. Throughout the process Kirsty was great. Very attentive, helpful and honest. The car was recently MOT'd, serviced and wipers changed and in excellent condition for its usage. I was sent several videos clearly showing the condition the car throughout (before and after it had been prepared with buffing etc). They happily delivered to South London, 170 miles away, which arrived by 11am, and on the day I was even sent another video of the car. The finance checks and order forms were processed really quickly, which meant the car could have been on my drive just 2-3 days from first enquiry. It only took longer because I needed it delivered on a particular day. Really happy 👍

C. W.

I received Excellent service from the receptionist and a full report of the vehicle Health Check on my car by the technician at the Norwich South dealership, and a very polite call to inform that my vehicle was ready for collection. Excellent service throughout,

d. c.

They are very friendly and great service talk you through what need to be done by a video to show what needs doing

s. w.

Spot on service, brilliant people work there. Really helpful. but but I’ve used them for a good few years now not sure on being able to put names on here but Adam in sales is brilliant, so helpful and a genuine top bloke, any questions he’ll be there too help you as much as he can.

R. M.

New vehicle software recall. No unnecessary waiting, received a video of underside of car and safety report. Treated with courtesy and respect from initial phone call to end result. As always, very pleased 😊

N. C.

Mixed feelings tbh. Had an appointment to test drive a car which was changed at the very last minute (10 mins before) owing to another customer apparently being an hour late..not my problem but suddenly became mine. Anyway, agreed new time so no big issue until I was still waiting for another 20 past this time.. Tbf, the staff were all very busy and the receptionist deserves a big pay increase for the way she managed customers. That all said and done, the sales team did eventually see me and were very helpful and apologetic. The overall experience wasnt too bad and I'd still go back. Was just annoying to have to rearrange my other appointments. Perhaps this place would benefit from employing more staff to support?

A. M.

Excellent service mot on time and service reception made you feel very welcome

R. H.

Great service (literally!) the free collection and delivery option is really handy. Video link of the actual service is a great touch too-Highly recommend.

M. F.

I had a larger repair done last week. Lorraine the service advisor goes well beyond the needed. Really friendly, kept me up to date and managed to save me £200 pounds. Andy the other service advisor also super friendly and really professional. Totally happy with everything and car now runs like a dream. Well done!

V. J. G.

Lovely, knowledgeable sales staff. Very friendly and super helpful. Left very happy with a nice secondhand Astra.

L. c.

Booked car in for service on 18/02/2021. Jade was very polite and helpful. Norwich is my local Thurlow Nunn garage and would recommend this garage to family and friends. I Will see you again in June for my MOT which Lorraine was very helpful in sorting out a while you wait appointment.

S. H.

Was really happy with the service here. I spoke to a really friendly member of staff over the phone to book my MOT and also had lovely service in branch from Lorraine this morning. I needed my car back as early as possible, so I could collect children from school and was extremely grateful that this was accommodated. Thank you very much to the team.

S. T.

Needed a bit of electrical work, new handbrake button and 2 new tyres and a software update. Also had a general health check. Quick, efficient and knowledgeable service. Communication was excellent.

Y. T.

From booking my service and MOT to collecting my car the customer service I received was excellent

T. B.

James and the team were great. Listened to my request, and gave a thorough explanation and delivered it with great professionalism. Friendly upon drop off and collection, I look forward to my next visit.

J. H.

These guy's serviced my car & the customer service was brilliant. You hear some horror stories involving main dealers, but the people at Thurlow Nunn were brilliant & I would definitely use them again.

M. H.

Brilliant help and support from Thurlow Nunn in Norwich. My car was picked up and returned to me after its service. Everyone I dealt with was cheerful, polite and efficient.

T.

Always greeted by lovely staff at Hall Road. They are friendly and helpful and accommodating. They fitted my husbands new personalised number plates for free as it was his 60th birthday and it was a special gift! Always grateful.

V. O.

I received an excellent customer service and my vehicle was well taken care of. The pick and drop off service is brilliant; a time-saver and stressfree.

T. C.

Very quick response to getting a safety check carried out on my car

M. C.

Excellent services as expected. Highly recommended the Norwich South dealership.

k. s.

As usual the quality of service and workmanship was of a high standard. We have had both cars serviced and M.O T . Work required was carried out same day with no fuss. Spot on !

A. M.

Gail Mendham would like to thank all of the Thurlow Nunn team at Hall Road, Norwich - especially Gary Taylor and Chris Ward. They were hugely efficient and helpful in purchasing my vehicle during the COVID-19 Pandemic. Nothing was too much trouble and I am very grateful for their kindness, care and attention to detail. They get a 5 star rating from me. Thank you for everything.

S. H.

Can't beat a truly customer comes first experience, Wished I had discovered them first!

M. T.

Once again another excellent service from TN. Jade on reception was excellent from arrival to collection and kept me informed of the progress made on my vehicle.

N. S.

Trying to order a spare key for my Astra, went there with all documents, and photocopies were taken. Called back after 10 days of no news, apparently the documents were left on someone's desk and forgotten. Received another call to confirm the quote was OK and been asked to settle the £155 on the phone. I won't give my card details to a random person, so I have to go back to their office. After servicing the car there for 5 years, I am disappointed.

J. H.

Excellent service, cheerful professional and fully explained each aspect of the service on my vehicle, valeted it too and was ready before the expected time.

M. T.

Amazing customer service from Adam and the rest of the team at Thurlow Nunn!!! We felt in safe hands when purchasing our car. Adam was very knowledgeable and we didnt feel rushed at any point into making a decision. Thanks guys!!!

J. S.

Lovely friendly staff and very helpful sale assistants. We are looking forward to picking up my new car.

D. P.

Owen, was most helpful, good service and MOT will be back

A. F.

Booked in car for 3 year service. Serviced AND washed in time quoted Plus FULL RAC cover for year. Very impressed!...

N. W.

My car was in with Thurlow Nunn for it's fourth year service and I wanted to keep up with the main dealer service stamps. On making the appointment over the phone, I was surprised that I couldn't get it in for over a week, so be sure to plan ahead for any MOTs that's for sure. Unlike other garages I've had experiences with over the years, they contacted me when the work had been done without having to chase them for updates. The work was a bit more expensive than a local garage but the service was worth it. The reception area is very welcoming and there is a small seating area whilst waiting, complete with a TV to stay occupied somewhat. Conversations with the staff show they are very knowledgeable and don't come across as pushy sales people. Access to the premises is easy off of Hall Road, the only criticism would be that parking is rather tight because of the sheer amount of vehicles there. Well recommended dealership, good service, friendly staff. I have no hesitation using them again.

S. P.

Had my car in for a MOT and service on Monday, fantastic customer service and very friendly staff, felt safe ,especially the young woman who looked after me, sorry I for got your name, Thankyou 🤗

W. D.

A fantastic showroom/workshop with friendly and efficient staff. I would not take my car anywhere else.

A. W.

I would recommend Thurlow Nunn to anyone who wants to buy a new/used car and wants to feel relaxed and not pressured and have a good sales experience. I purchased a Grandland X yesterday and couldn’t have been happier with my service from Kirsty. I originally was looking at the Grossland X but the back space for my children wasn’t big enough (because of the bulky car seats we have for our young children). I was allowed to bring in one of the car seats and test them in the cars which was nice because it’s all about you and they show that in there customer service. I had a test drive that same day of the Grandland X and I’m so pleased I went for this model it’s so roomy and lots and lots of space. Jason (one of the managers) introduced himself and had a chat with us which was nice and he done us an awesome deal so thank you 👍🏻. Can’t wait to get my new car thanks to Kirsty and Jason.

J.

Lovely staff, always helpful and friendly

J. W.

My car was recalled for some work. From start to finish the service was efficient and friendly and was done when convenient to me. Very happy.

A. D.

Great service, friendliest people and flexibility in fixing my Opel Astra (Netherlands) in such a short notice. I had a problem with the extended cooling tank. Also price for replacing it with a new tank was reasonably with just over an hudred Pounds. I even got an touristic advice to visit Wymondham. It was lovely. Thanks for that as well!

E. C.

We part exchanged our existing car for a new one at this Vauxhall dealership. We were looked after wonderfully by staff member Dixie who was incredibly friendly and helpful in helping us choose the right car. Dixie explained everything from financial options to car features clearly and he gave us plenty of space and time to consider our options before making a final decision. We were able to test drive the car we wanted more the once and Dixie was more than happy to assist us at all times and answers all ours questions. Dixie didn’t pressure us at all and he was very relaxed and professional throughout. We would definitely recommend going here.

R. V.

It's always a pleasure dealing with the staff at Hall Road as they are very polite, friendly and provide Exceptional Customer Service. My car was booked in by Des to have two bulbs replaced today. To save me waiting all day, as it was likely to be just bulbs Des checked to see if i could be prioritised as a "while you wait" customer, so I could be free in 1 hour. The bulbs were promptly replaced, but unfortunately the lift that my car was on stuck in the elevated position and could not be lowered. The lift company could not fix it until Monday, so I was potentially stranded, car not moving! Des immediately sorted a courtesy car to get me on my way, confirming the bulbs would be replaced free of charge (given my inconvenience) and apologised profusely. I have owned other brands and experienced varying degrees of Customer Service over 30 years, but I have to say that I am completely blown away by Vauxhall and the Exceptional Customer Service provided by Des, Danni and everyone at Hall Road. As a very happy Vauxhall Customer for the last 6 years I would have no hesitation in recommending them.

M. W.

Just wanted to say about the great service I received at your Thurlow Nunn branch in Norwich from Kirsty. I went in last Saturday to look at a second hand car. She was polite, courteous and made the process so simple. I didn't feel pressured at all during the sale and she was very patient while I was totting up the sums! Although I didn't get what I wanted for my old Corsa on trade-in and sold it privately for more, I still went ahead and bought the car. I picked it up today and love it to pieces. Thank you especially to Kirsty and the rest team for everything. BTW, your tea in the waiting area is lovely!

J. B.

Very good service did all and more. And very helpful, friendly advice from Jade Pask at the desk.

R. C.

Excellent customer service from start to finish

M. F.

Booked car in for MOT, left car with them and went out taking pictures, got back, car done! Got some good pictures, so a Great result...Fast and efficient as normal!

M. s. K.

Lovely and kindly and friendly staff and understanding and took time to listen and help so would keep go to Thurlow Nunn and also you can have a laugh and joke and then aways take the time to listen to you and to sort the problem as soon as then can and great service

N. H.

So I was after a specific car. Insignia estate vx line. Found one at this dealership. Now normally car sales people have a bit of a bad rep - pushy and annoying - so I was apprehensive dealing with someone over the phone. Lucky for me I got a chap called Matt Crosby - Matt made the transaction so easy answering all my questions and anything he didn't know he emailed the answer later that day. There was no hard sales pitch and he was down to earth. I pretty much purchased the car over the phone based solely on his approach. I took my little lad with me to make the final deal and the team there made him feel so welcome from the lady who brought him a hot chocolate and gave him the thumbs up to try out the cars in the showroom to Matt who took the time to speak to him as an individual. In short buying a car is a majorly stressful life event. That said when i need another one I'll hunt Matt down. Professional, courteous and hugely approachable. Thanks guys for going the extra mile - appreciated massively.

j. d.

I would recommend this dealership to anyone. Efficient, polite and so helpful with everything. Marlo helped me with the whole process of getting my car a couple months ago and more recently repairing bodywork; he's a true asset to the place, nothing was too much trouble. They really do look after you as a customer here. Thank you Marlo and Thurlow Nunn

L. P.

Very efficient and friendly service. Very happy with my new car! Kirsty was very helpful when I picked the car up, showing me all of the controls, very impressed. I have since had a problem, called network q assist, had a few issues to start with but RAC came out when they could, they advised to take the car back to the dealer because of the fault codes. I contacted Thurlow Nunn, my problem is not quite solved just yet, but, in the interim, I have been so well looked after by Peter and his colleagues, they have gone above and beyond to make this whole scenario a lot easier for me!! I cannot thank you enough, hopefully, in the next few days I’ll have a fully functional car with no engine light!!!

G. B.

Good vauxhall dealer and great service dealer. Very good and polite staff willing to help with any problems. Would recommend to anyone who owns a vauxhall.

M. A.

Reference to my dealings with Thurlow Nunn Vauxhall. Firstly what a great selection of cars. The service we received from Kyle Talbot, was fantastic. He was honest polite and very helpful. He took us through all the details without pressure. We WILL recommend Vauxhall and Kyle again. Excellent!

D. M.

Had issues with squeaking brakes - rang them up and due to work commitments - they picked my car up and Des was in communication with every detail. Cant praise there customer service, detail and communication enough - will always use them - Des your a star and an asset to Thurlow Nunn

L. R.

We have just taken delivery of a car and have found the customer service 1st class. We dealt with Marlo right from looking at the cars to purchasing one, nothing was too much trouble for him, even to the point of delivering it personally. We would recommend this business to anyone.

J. E.

Cannot fault the brilliant service provided by Matt here. A genuine guy who'll go well over and beyond to make sure you leave a happy customer! If you're looking to purchase a car then I would definitely be recommending Matt at Thurlow Nunn to you!

J. S.

Excellent company, very helpful and polite staff. 100% recommended.

p. s.

I recently purchased a vehicle from Thurlow Nunn Hall Road, I dealt with Marlo who was a patient salesman who didn't try to rush or influence my decision and helped me make a great choice. The car was at a different dealership and was shipped to Hall Road for collection which was completed as agreed at the time of sale. The car was as described, and I am pleased with the choice. The car was presented nicely on collection.

D. K.

Great service! Had my car collected from my house this morning for MOT anf service, job done and it was delivered back to me in the afternoon. Sqeeky clean as well :) Everyone I spoke to over the phone and the driver who collected the car were very nice and helpful Thank you!

T. H.

I am so pleased with the genuine warm and friendly salesman Marlo Haynes and his team at Thurlow Nunn they went all out to help organise lots of details for my car. I love my Vauxhall Corsa It was the second car I was shown and not only a lovely looking car but ultra comfortable and so smooth to drive. I want to Thank all the team for an Awesome experience you made things so easy for me and I would definitely return for another purchase.

Y. O.

Car service carried out with no fuss. Courtesy car available if required. Called to confirm car ready. Great service.

R. T.

Popped in to look at changing my car for a Corsa. Met a sesman called Dixie, who came outside to meet us in the rain. I explained that I fancied a Corsa like my wife's but was unsure which car to buy. He showed me a 2016 Corsa limited edition in white, it looked brand new. He got the keys and the car had done just over 4000 miles it was immaculate. He worked out the valuation of my car and actually showed us the print out of the valuation which is really unusual but he said they were totally transparent and I was impressed. Dixie then worked out the finance and managed to get it to the same monthly payment I was already paying, which sealed the deal. The whole experience was really enjoyable, he is a lovely guy and really attentive. I picked the car up and was blown away by how clean it was. Dixie talked me through all the different buttons and settings which made the drive home really enjoyable. We had been offered a test drive but my wife has the exact same car in a different colour so I knew what it was like to drive. I can highly recommend the staff at Thurlow Ninn South, they were professional, helpful and even during my purchase a lovely lady brought us a hot drink from the machine. Thank you Dixie for all your help, I really appreciate everything you did for me and I will be recommending you to a my friends. Bob :)

O. G.

Took my car into thurlow nunn this morning for an outstanding recall. First time I've visited the dealership and found it very welcoming and very friendly staff. Car was in and done very efficiently. Lovely waiting area and enjoyed nice chocolate while I waited. I dealt with des cook. Very friendly and very professional. 5 star service *****

E. B.

I would highly recommend Thurlow Nunn Norwich as the service was excellent. Carl was very helpful and patient during the purchase of my new van. Wasnt at all pushy and allowed me time to think about my purchase. All the staff were friendly and welcoming. 5*

D. B.

I was very pleased with there service, very kind people, always let you know what was going on with the out come of it all, i would recommend them to my family and friends, thankyou all so much.

D. B.

Excellent staff very polite nice and tidy and clean when you enter the show room hand sanitiser at the front door was quite handy and warm atmosphere and welcome ✅✅🤩👌

L. J. O.

Had a great experience with the sales staff member Dixie.. He was never pushy like most sales people and he showed us everything in detail so we understood it correctly and when we buy our new car it will be with him .. Cheers dixie

b. i.

Requested car to be ready by 1600hrs phone call received to say car ready for collection as requested. Many thanks

N. D.

Second to Nunn I have purchased my car from Thurlow Nunn and recently had the vehicle serviced and a fault was found. The problem was dealt with in a very in a very efficient and professional manner by all the departments concerned. I shall certainly be returning for my next car. Just purchased a new Mokka X (April 2017) and once again I have no complaints with the process. Rebecca dealt with us in a very competent and friendly manner. I have no hesitation in recommending Thurlow Nunn, Hall Road.

B. B.

Recently had a service done at Hall Road branch, was very pleased with the staff, being polite and efficient, also at a reasonable cost too

N. S.

I had a positive experience at this showroom, I purchased one of their used cars,which I absolutely love, it was a very pleasant and quick transaction. Thank you to Dixie for being so efficient with completing the sale.

G. T.

Thurlow Nunn and there sales staff have excelled themselves. I don't normally enjoy buying cars because sometimes in the past I have felt pressured but this was very different. The salesman I dealt with was very polite and knowledgeable, not at anytime did I feel pressured. I wasn't intending on buying a car just yet but changed my mind because of the way my enquiry was handled. Nothing was to much trouble. Thank you Thurlow Nunn I love my new car!

B. L.

Make an appointment to see them people about buying a second-hand car unfortunately the car wasn't for me but the service was pretty good the only thing I didn't like was having to sit through a stupid video trying to sell me paint protection. kind of spoilt things.

R.

Rebecca provided an excellent service from viewing the vehicle through to collection. Nothing was too much trouble and i would highly recommend Thurlow Nunn for its professionalism and customer focus both in sales and service.

R. C.

Friendly staff who phoned me the previous day to let me know when my car was due to go in for the MOT test. They kept me informed about my car while it was there and looked after all the customers in a very courteous way.

H. B.

The rattle has been eliminated thanks to the friendly staff at Thurlo Nunn Norwich South Service ! I received great quality customer service especially from My Service advisor Des Cook 10/10 for effort ! Lets not forget the technicians behind the scenes, Thank you!

M. G.

i have had excellent service from my local Vauxhall garage on Hall Road' Norwich but I really have to sing the praises of my Sales Advisor Kirsty Amis. Professional at all times but the procedure has been made so much more pleasant because of her warm, and often very patient demeanour towards me. Thank you Kirsty for such a smooth transition from my old astra to my NEW Astra!

J. F.

Searching for a used corsa on a new plate upgrading my old corsa, had all the help to find the right car for us and was looked after by dixie. VERY helpful and dealt with our purchase and part exchange in a very professional manner. THX

N. W.

Vauxhall dealer offering a range of facilities as part of a large Network Q Dealership. I purchase cars from this company and use them for servicing. Have been very good so far...

L. J. F.

Tom extremely efficient friendly and very knowledgeable (cappuccino not bad either)

N. L.

I received excellent service on purchasing my recent Vauxhall. The staff were very helpful and friendly. Couldn't ask for better service. Would recommend this Garage to anyone. Thank you

K. W.

Brilliant customer service from Adam, he went the extra mile finding me the car I wanted. Increadbly friendly and helpful service and would highly recommmend to others!

A. R.

Came into Thurlow nunn South last week to look at a van, the staff were very friendly and helpful. I spoke with Carl and he was very patient with me regarding all the questions and concerns I had about buying a nearly new van. He reassured me and made me feel alot more confident about the whole thing. I was so impressed with how fast and easy the process was! And I'm so happy with my new Van! I would recommend going to Thurlow nunn to anyone! And if you want a van it's a delight to meet Carl!

A. L.

Helping my mother in law (in her eighties) buy her first automatic. Matt was very personable, patient and helpful - and the service was excellent. Would definitely recommend both Thurlow and Matt Crosby.

G. M.

They are always reliable and have always finished work when they say they will and supplied a brilliant hire car as mine was in for a while with a burnt out clutch so found them really professional would definitely recommend them if needed

P. F.

Felt very comfortable talking with a sales representative with plenty of social distance observed.hand sanitizer and safety screens were all in place all in all a pleasant experience well done thurlow nunn

K. W.

Excellent customer service and very helpful Rebecca

M. T.

Just taken delivery of new Vivaro Limited. Really pleased with the van. Was looked after very well by Carl Needs, who I found to be helpful, patient and efficient. Would recommend as a good place to start when looking for your next van.

R. E.

Used the collect and deliver service for service and MOT. First class experience from start to finish.

A. B.

Lovely group of people who did all possible to ensure we had what we needed from our visit. We will be back for a test drive when the model arrives in the showroom.

F. F.

Car picked up serviced and mot done and returned after. Great as I am confined to home due to corona virus.

K. M.

Found my car on Auto Trader who directed me to Thurlow Nunn. Dealt with Kirsty who negotiated the sale with politeness and professionalism. Very happy to be taking away my new car today!

B. R.

We have recently purchased our Vauxhall Viva from Rebecca, we couldn't fault the service in any way. We are very happy with our new car and would highly recommend.

R.

Very good service from Matt, he was very friendly, helpful and informative. The workshop fixed up the body of the car really well. Thank you!

P. F.

Really quick and easy, staff really pleasant and happy to serve. Pleasure to use Thule Ninn at Hall rd Norwich 😁

A. R.

Brilliant customer service from Rebecca and her manager Gary; my new car is perfect and everything I asked for! Highly recommend after the customer service I received!!

G. F.

I visited this show room in desperate need of a new vehicle, and was approached by Marlo of whom was very helpful, knowledgeable and polite. I highly recommend giving them a look see if you're enquiring about a new vehicle and ask for Marlo while you're there!

P. G.

Very good well done to all staff

S. G.

Fantastic reception and service staff every time Couldnt fault you.

A. F.

Modern vauxhall dealership with friendly and helpful staff.

J. C.

Love the video overview after my service. Video and audio was good quality and easy to understand.

T. B.

Staff were very friendly and helpful with my enquiries about a Vauxhall Mokka. I was offered a test drive at short notice too. I would definitely recommend.

S. W.

Very impressed with the service received this year for my 4th year service and mot.

H. D.

Very thorough and great customer care team. Will be back for next service. Thanks

A. B.

Picked up my Vauxhall Mokka X today, very happy with the service I received from Rebecca and her manager Jason. Would highly recommend.

J. M.

Great service as always. Would definitely recommend. Very happy.

L. C.

Today i met Dess and jade so friendly and very helpful. Makes such a lovely experience when visiting Thurlow nunn Vauxhall in Norwich.

c. H.

Bought a Vauxhall Corsa from Rebecca, couldn't be happier with my new car! Excellent customer service provided, highly recommend.

M. F.

Customer service was excellent,very polite and really friendly and helpful !!

M. B.

Popped in for a service and a coffee great service all social distancing in place good value

M. G.

Not a bad service but kept me waiting for 15 minutes even though I had booked 2 days previous

D. M.

I bought a used Corsa from Thurlow Nunn and the salesman Dan helped me find the car that was right for me. They had a no pressure approach which i found very refreshing.

S. L.

Very friendly and helpful. Great dealership. Thank you.

M. B.

Went in for advice on an intermittent problem with my van. Staff very helpful.

T. W.

Very efficient and a great staff

C. H.

Car services and Mots are always going to cost more than we'd like 😢 at least you can get free wifi and hot drinks while you wait and a lift in to and back from city centre☺

M. T. C.

Staff extremely friendly and helpful couldn't do enough to find the right car.

M. D.

Excellent service from these guys! Danni really looked after me and gave me such a good price and even washed my car for me!!!

D. W.

Just purchased a new car for the wife, excellent service, pleased with the price received and paid, would recommend.

J. C.

All good, friendly, helpful Knowledgeable staff.

S. P.

Bought another corsair and no problems at all. Staff are very helpful and polite and that's all staff.

Q. B.

We recently purchased a Vauxhall Insignia from Rebecca and was very pleased with the service and our new car

m. c.

Staff here bent over backwards to find a car that suited our requirements extremely friendly and helpful.

B. P.

Very polite and professional service, would recommend it to friends and family who are looking for a car.

I. b.

Brilliant jib and kind staff, well done

G. A.

Superb advice and assistance when buying my insignia! Great service and deal, Highly recommend! Thank you!

B. D.

An absolute pleasure to encounter such a welcoming, forthright and informative car showroom.

D. H.

My only experience here is ordering parts. That is nice and easy as parts staff are friendly and helpful.

M. S.

Rebecca and her manager Gary were very friendly, polite and professional. Would definitely recommend.

M. C.

Great atmosphere and very friendly staff, one of the most professional dealers I have ever been in

J. D.

Super friendly service and really efficient times for work to be done.

T. L. B.

Excellent customer service. Covid safe practiced.

P. S.

Excellent service provided all the time from buying and selling cars to MOT, service etc.

J. H.

This is my first Vauxhall car - Very good Customer Service - Very helpful Rebecca, Thank you

T. S.

Good Experience, Very Happy with both Customer service and the car itself.

P. B.

Great customer service from Matt, friendly, no pushiness, it's been like dealing with a mate.

C. L.

The staff are very friendly and reliable offering a personal level of service to each individual and their needs

D.

Didn't have what I was looking for but really nice service from motorbility rep. Lovely girl.

K. C.

Popped in to get some parts, polite and efficient staff. Got what I needed. Only down side is the parking or lack of it.

e. c.

Wonderful service. Very happy. Kirsty Amis was incredibly helpful with all my inquiries 😊

A. B.

Very happy with my brand new Corsa. Kirsty was efficient and helpful

D. W.

The service staff are marvelous, I'm always greeted with a smile and treated with respect....plus the coffees free. :)

M. D.

Could not fault, exalent service.

M. B.

Excellent it was so good I bought a car great service

P. C.

Very good service

M. C.

Been using thurlow nunn for last 6 or 7 years and always been great service

R. M.

Danni the Receptionist Was very friendly and very helpful

R.

As usual a very friendly and effecient service.

I. H.

Excellent service.

c. s.

I picked up my vehicle from Rebecca today and i would highly recommend.

M. P.

Very nice very polite staff, no delays good coffee machine haha 10/10

D. A.

Very Safe environment and excellent service

j. v.

Had to take car for recall repairs very good service

A. C.

A very good experience. Kyle the Salesman was very friendly and very knowledgeable. Thank you

D. W.

Went there to collect a new car on a Dealer Transfer, everyone we dealt with were helpful.

R. G.

I am happy with my new Insignia, Kirsty was very helpful

j.

Polite and friendly staff

J. K.

Very good job

r.

Very helpful staff- kirsty. Answered all our questions and understood our needs.

S. H.

Great but there a bit of a step to get in the door but they are very helpful

m. c.

1st class service everytime we use this Thurlow Nunn facility

A. J.

Excellent customer service from Rebecca, friendly, approachable. Would definitely recommend.

m. f.

Great customer service and support throughout 👏

R. J.

Recently bought a Vauxhall Mokka from Rebecca, would highly recommend.

M. C.

Recently bought a Vauxhall Corsa and would highly recommend Rebecca

F. C.

Fantastic help with motability schemes very helpful friendly staff and service very welcoming

j. m. t.

Good service

J. d.

Great service and fair price

B. R.

The staff were great, very accommodating!

J.

Great place to buy a car ask for callum really good sales person

L. S.

A few hiccups along the way but dedication from certain members of staff have resumed in a big old five stars!

D. L.

Extremely helpful and accommodating. Rebecca answered all my questions in full and patiently.

S. W.

Great atmosphere and staff.

S. D.

Very helpful

M. E.

Adam was so nice and really helpful highly recommend x

A. K.

Works van repairs so dropped off and picked up when done so unable to comment fairly

K. H.

Quick, efficient and friendly service. Kirsty was great, thank you!

A. T.

Purchased a New Astra from Rebecca, would highly recommend!!!

S. J.

Not a great experience.pity as they can be a good shop.

B. M.

Very happy with our purchase, great customer service

D. G.

Service very good all the staff helpful and friendly

K. D.

Friendly, professional service. Easy access for everyone.

S. S.

A great experience, very friendly and efficient service. Thank you :)

J. C. C.

Good choice of cars and explanations about finance options. Price wasn't negotiable.

B. D.

Just having annual car service during lock down

R. S.

Excellent Service from Rebecca, everything made easy.

R. H.

Very professional great service and friendly.

P. G.

Good cars, 2.0 CDTI going, zafira going! What next?

J. W.

Very helpful and friendly sales team.

В. П.

Quick and reliable service!

P. B.

Good cars helpful staff

R. A.

Gives you very Good customer service

m. y.

All ways room for inprovment :)

S. M.

Very quick and professional thanks jade

n. s.

Got a good deal 😌

T. C.

Great service, friendly helpful staff.

N. S.

Great service very helpful staff recommend to anyone

A. T.

Polite staff (and a delicious chocolate drinks machine!)

G. B.

Definitely Nothing here I could afford.

H. G.

Great service from the team here!!

M. D.

Fun for all the family would go again

E. m.

Great experience and helpful staff

J. G.

Very good ☺️☺️☺️

V. B.

Excellent service and very helpful

T. H.

Vauxhall garage for all servicing needs

B. C.

Excellent service!

s.

Very good experience 5 stars

W. C.

What you'd expect from a main dealer

D.

Fast and reliable

M.

Great service

L. G.

Staff very helpful and polite

F. O.

Great staff very helpful

E. R.

Nice people great service

l. c.

Great friendly staff

C. K.

Very helpful

J. B.

Fantastic knowledge and service

S. T.

Friendly approachable dealers.

R. C.

A pleasure to deal with

I. A. H.

Very helpful.

E. G.

very good service

S. R.

Busy little garage.

V. V.

Wery friendly staff

A. T.

Great service

F. L.

Very helpful

C.

All OK this time

C. B.

Just another dealer

F. R.

Nice

P. W.

Helpful receptionist

S. N.

Friendly and helpful

P. B.

Excellent service

P. C.

Helpful people

P. W.

Helpful staff

P. C.

Vauxhall dealer.

S. C.

Brilliant service and Abby was very friendly and informative 👍

D. L.

Very professional and helpful

P. B.

First visit to this dealership to enquire about a new Vauxhall. Made to feel very welcome on arrival. Helped through the early stages of a potential purchase by Harry and Jake. Test drive went a long way to helping with the decision making. Lovely coffee also!

G. H.

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