Reviews of Sytner Nottingham BMW. (Car Dealer) in Nottingham (Nottinghamshire).

Sytner Nottingham BMW

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327 Comments

Car dealer

BMW dealer

Lenton Ln., Nottingham NG7 2AX, United Kingdom

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Information of Sytner Nottingham BMW, Car dealer in Nottingham (Nottinghamshire)

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Reviews of Sytner Nottingham BMW

a. b.

Been to Sytner today, the sales man was Stephen in used cars, although I’d love an M3 my wife would divorce me if I got one so I decided to have a look at the M340i Stephen showed me round and offered me a test drive. Absolutely no pushy sales tactics at all (I’ve been some places where they are too pushy) Really great customer care and knowledge of the car, thank you. Once I’ve been to Mercedes I will then make my decision.

G. W.

Booked in to Sytner for 30000 service for my BMW420i. Very easy to book the service. Very impressive explanation of what they needed to do to the car when I arrived and an accurate estimate on how long it would take given. Coffee provided in a comfortable waiting area. Updated on how the service was progressing regularly. Careful summary of what they had done given when the car was ready. Car returned having been washed. The service provided was excellent. A very good experience.

R. E.

Excellent service, Had my X3 in for a software recall update, and was welcomed by the front of house team who swiftly took my details and informed the service department I had arrived. Josh the service advisor was very polite and dealt with me in a very professional manner. Mid afternoon he contacted me to brief me on progress and an estimated time my car would be ready to collect. On collection he completed all the admin quickly for me and showed me back to where my car was located in the customer parking area, all in all another great experience from Sytner Nottingham.

M. P.

Great customer service! although I had turned up a little early, the service team jumped into action whilst I relaxed in the lounge with free coffee. I had booked for a free recall, but a free inspection and video was included and was very informative. Although my BMW is 16 years old and has 190 thousand miles on the clock, the inspection passed without a hitch.... A smooth and enjoyable experience...

L. S.

Absolutely fantastic service as always! Reported a fault with my 5 series on which Simon had managed to schedule the vehicle in the very next day. I was looked after by Josh who did a great job in keeping me updated and even managed to get my car valeted inside and out once the fault was fixed. Very happy with the level of service received, and look forward to returning the car in September for its MOT and service. Thank you.

J. E.

A bit of a wait to get in for service work due to lack of appropriate courtesy cars (5 door, large enough for baby seat behind driver). However kept updated at all times, showed integrity when issues arose, very honest. Shows a trustworthy business. James Young is a credit to yourselves, very approachable, open and honest.

G. R.

I’ve been visiting this dealership for many years for different reasons and with different cars. My most recent visit relates to a new car order which has suffered an extended delay (supply chain issues). I still need a car for the next 6-9 months so found something of interest via the excellent approved used app, settled on price over the phone and collected 2 days later Huge thank you to Jessica and Matt for getting the job done quickly and efficiently as well as Chloe and Ross for seamless collection experience. This dealership is always busy and for good reason. I’ve always received excellent sales and service experience, premium representation of a premium brand

G. C.

Lauren was outstanding from start to finish. Her knowledge of the vehicles, first class customer service and transparency throughout the deal made things really simple and enjoyable. Lauren had our best interests at heart and from the moment we stepped foot in the dealership to the moment we picked the car up, nothing was too much trouble. I would highly recommend Lauren and her team if you are thinking of purchasing a vehicle from Sytner Nottingham. Thank you very much!

S. W.

Lauren has been incredibly responsive, helpful and friendly throughout the experience of buying our new car. We're delighted with both the car and the level of service received from Lauren and we would definitely purchase from her again. Many thanks Lauren!

J. T.

Annual service and MOT. Excellent service from start to finish,. Rebecca, fully explained what was needed doing to my car with a estimate of my forthcoming bill. More work was needed than anticipated, this was, again was fully explained in full. The accompanying video from the mechanic was brilliant, put me at ease with the process and what was required. With a larger bill that I budgeted for a 0% finance option is available, spread over 6 months is really helpful if finance is tight. Going to MINI dealership for repairs etc is obviously more expensive than the usual garage, but with the care, communication and quality of work is second to none.

N.

I recently picked up my new BMW X5 50i Vermillion Edition and I was very impressed with the service throughout from placing the initial order right through to collecting the vehicle. I dealt with both Martin and then later Jessica predominately by email and phone. They were both very helpful and the service levels within the showroom (when I eventually made it) was excellent.

K. M.

My car’s just had it’s first service at Sytner Nottingham (also bought the car here) and the service is fantastic! Communication was excellent and staff are friendly and helpful. Nick Black rang me the day before to check my car in and to greet me on the day/hand my car back. Merle Schmid was my vehicle technician and she sent a very informative video to me letting me know how my car was looking. My car was also returned to me lovey and clean. Would highly recommend

G. J.

We picked up our ‘new car’ on Thurs 7/4/22. We were really impressed with the customer service we received on the day from Andrea. He was extremely helpful, very professional, pleasant and courteous in all matters, we would give him 10/10.

A. W.

We originally ordered a new BMW, but due to the supply issues affecting all new cars we had to change our plans and look at a used one. Having found a suitable car at Sytner Nottingham Matt and Raza were very helpful in answering our questions and changing our order. We would be doing a 200 mile round trip so didn’t want a wasted journey, but the car was exactly as described and were very happy with the car and service we received from the dealer.

A. K.

Legendary customer service from Sytner BMW Nottingham. I have purchased over 15 vehicles from this dealership and my most recent car is no different. Special mention to Mark Oxspring and Phil Bailey who always go above and beyond to ensure 100% customer satisfaction. I would not hesitate to recommend this dealership to anybody wanting to purchase a BMW.

L. S.

Sytner had my car in on Tuesday 25th January 22 for brakes. Steve who collected my car was Genuinely kind and friendly and efficient. When he took my car he noted that the windscreen wipers needed replacing and he actioned this. The service team were very efficient in completing the work on my car - and the wonderful valet that was carried out too. Very professional - its one of the reasons I've had three BMW's over 14 years.

M. T.

I have been attending Sytner BMW for around 10 years now. I have never had any issues with the level of service I have received. I have just taken my vehicle in again for it's MOT and serivce. I appreciate that the main dealers are not the cheapest, but I do feel the level of service given and care to my vehicle warrants it. There are plenty of helpful members of staff, and Martyn who has worked in service and at Sytner for a number of years is a credit to the garage. Thank you once again.

C. T.

I had my mot and a check over the other week, car was picked up and also dropped off as part of my motability deal. I was informed every step of the way and car was returned after everything was done. Would recommend them completely. I felt completely at ease with the whole process. Thank you Sytner

S. G.

Booked a waiting service. Car booked in swiftly and BMW service rep was extremely helpful to find me a great desk to work from. Car was ready within the allotted time, after being washed and vacuumed. A great job and excellent service.

A. H.

Was originally dealing with a different bmw dealer in London, called them and wanted to purchase the x5 and trade my m6 in but hey seemed way to pushy and wanted me to pay a £1000 deposit over the phone before I even see the car. So I called Sytner Nottingham and found a car, Annabelle was dealing with me and I was extremely impressed with her service. She made the deal hassle free and quick. I will definitely be in contact with her at the end of the year to find me a new car and also would definitely recommend people to her. Thanks!

C. P.

I would like to thank the staff at Sytner BMW Nottingham for their kind and friendly service. In particular a special thanks to Trevor Bailey for his professionalism and easy demeanour on helping me in my purchase of a BMW 840. He showed great kindness and patience throughout the whole experience!!! Trevor is both a credit and an asset to the company. Thanks so much to all of you.

W. A. L.

Very easy experience dealt with Martin Lam who was very professional throughout the experience. Also met Ben on the day that I picked up the car also very professional. The car was ready within 24 hours for me to pick up and was in immaculate condition throughout. Would recommend this company for your next car.

J. N.

My mini service was carried out efficiently, the only issue I had was I reported to the mini reception as I expected it was there that I would be received but after about 10 minutes of hanging around and several staff seeing me but not engaging I was eventually directed to the BMW reception next door where all vehicle servicing is booked in. I would suggest better signage is required to ensure visitors and customers are directed to the correct reception for all vehicles. After getting to the right place all the staff were engaging and friendly

S. W.

Dealt with Scott at Nottingham Sytner, he listened to what I wanted and my budget and worked with me to get me a car I wanted. I am extremely happy with the service I received from Scott and the car he helped me pick and get it transported over to the dealership. I would recommend Nottingham Sytner, I have dealt with different dealerships and they aren't a patch on the service here.

I. W.

16.5.2022. Nottingham. Took my BMW 5 series in for a recall. Upon my arrival, the meet and greet was s great start , all the process thereafter , simply excellent . Great knowledgeable staff , efficient . To top it all , upon collecting my car it had been washed and valeted, something I did not expect . I was very impressed with the process and the excellent service. Thank you to all . Ian Wilson

C. P.

The buying process was straightforward and unpressured. There was the opportunity for a good test drive. On agreeing to purchase, all imperfections with the (used) car were rectified without having to negotiate, and the car was presented to a very high standard on delivery. This is the second time I've purchased a used car from Sytner and would highly recommend them, as you're guaranteed a quality vehicle.

J. M.

Really friendly staff. John was very efficient getting us booked in for our service. Nice guy. Service was finished earlier than expected and keys were handed over with a smile. Highly recommended.

R. P.

My car was worked on by Mark, he was very friendly, helpful and dealt with everything i needed great. Appreciate the effort, would definitely recommend.

A. K.

Very friendly staff. Was able to get a good deal. HH who looked after me was very responsive and ready to help throughout the purchase process based on my requirements and even after sale he is happy to answer any queries I have. I cannot thank enough based on the quality of service I received.

H. P.

I had an urgent problem with my rear brakes and had to drive into Sytner this week . Becky was on hand to take control of the situation and arranged an immediate assessment. . My car was not safe to drive and as always the customer service from Becky was outstanding I have been coming to Sytner in Nottingham for 8 years now for the aftercare , my Mini Cooper is old now but the customer care remains the same ,simply outstanding . My thanks to Keira for organising the repairs on the car she is efficient , professional and very customer focused . Just waiting for an improved mini battery and I will be returning to Sytner in the near future for my electric mini . Many thanks to Becky and her Team

S. M.

Excellent service from first contact and throughout the process of purchasing the vehicle. Friendly, helpful and professional and I would make the journey again from central Scotland to Nottingham to buy a car from Sytner.

K. H.

Good all round experience with this branch of Sytners when taking my car in for service, end of warranty check, first MOT and re-call. All work to be carried out and what was carried out fully explained by service personnel. Only criticism I have is the text/video message sent after vehicle check carried out is not very clear with service engineers speaking too quickly.

L. S.

Absolutely fantastic service as always. Had a issue with my charging port flap not opening on my vehicle a call made to Simon had the vehicle booked in the very next day. The issue was resolved that same day followed by a vehicle health check and Valet.

M. G.

Car went in for service and I asked for the headlight washer jet to be replaced. I'd already asked for this job to be done last time it was in months ago, but apparently they couldn't be bothered to do it last time because they were trying to upsell me on thousands of pounds of other work. This time, the washer jet was replaced but the cap was left off. I can only assume the washer jet cap is a different item on the BMW parts list, and silly me for not specifying that I also wanted the cap replacing. The person who dealt with my service was unavailable, so her colleague promised she would call me. She didn't. I called a couple of times and couldn't get hold of her. Customer service called for feedback and I explained the situation. Again I was promised a call. Still waiting a week later. This is an incredibly minor problem, but one that's resulted in me being completely ignored now as a customer who has reported a problem. I was going to leave it... but then you emailed me and asked for feedback.

K. W.

Just purchased an M4, really helpful people, gave me what I needed for her, sorry to see her go but really enjoying the M4 , thank you to Mark Oxspring.

P. T.

Booked on-line, received confirmation and reminders. Very busy on day of service but all was ready. Friendly and professional service advisor. Pre MOT (free) plus brake fluid change and MOT. All fine, kept informed at every stage...2 hours

R. T.

All service,mot and recall was dealt with courteously and efficiently. Car was washed and ready on collection . Left it on site for 2 days. A binding noise from the front offside wheel was noticed on the journey home but thought it may have been from the oxidisation on the disc. However this noise continued over the next 150 miles particularly when turning sharplyor round traffic islands .Customer services contacted me for a review and I reported the issue and was promised a call from a service adviser . I’m still waiting !! The issue seems to have resolved itself although I wished to report it to service so it was recorded. Consequently I cannot give a 5* review.

T. W.

I’ve been using Sytner Nottingham now for several years and have been really pleased with the two approved cars I’ve purchased through them. Servicing have great customer service and I want to thank James in particular for his polite, friendly and approachable manner.

P. D.

I'll be honest - my recent interactions with Sytner BMW Nottingham have not been the most hassle free. However I'm still willing to give them the benefit of the doubt and a 4/5 rating because I think the miscommunications were due to a central booking authority and not this dealership. What I found really impressive was how far they went to put things right. On my 2nd attempt to get my X5 in for its MOT I was told that there would be a 5hr wait before the car was ready to collect, despite me having booked a "while you wait" service. John Latham overheard my conversation with his colleague in which I was voicing my frustration and went above and beyond by offering me his car for the day so that I didn't have to wait around for 5 hours. It was unbelievably kind and generous. Such demonstrations of customer service really do have the ability to wipe the slate clean and instantly make amends for any previous issues. I was very grateful.

A. W.

First time buying a car remotely, and Sytner Nottingham have been great to work with. Daniel & the sales managers we're always courteous and helpful, and the actual buying process was smooth and to the timescales they advised. Thank you again.

S. R.

Good service compared to some main dealers. Car looked after, serviced, washed and vac in the time they quoted as I waited. All the staff fairly helpful, Victoria did a sterling job with the coffees.

D. G.

I dropped my car off in the morning at Syner BMW Nottingham for an MOT, I was met by very friendly personel who made me welcome. I was kept updated once the MOT was completed and collected the car later that day with the same friendly environment. Excellent service and staff. Thank you

A. R.

Purchased a BMW IX from a complete gentleman called George Postlethwaite. His customer service and the experience that he gave us a smooth and of an exceptional standard. In the past I’ve purchased such vehicles and been put off coming back to Sytner however George has restored my faith in using Sytner BMW Nottingham . Picked up my car today. Great experience

N. G.

Really impressed from my first conversation till the latest. Scott arrived at my house with my new car at 6.30 pm( expected at 5.00pm) but he knew I needed the car that evening Outstanding service throughout Many thanks Nigel

D. P.

Purchased a car last month and I’m over the moon with it. The sales team were amazing and were a massive help for me. I can’t fault anything. 10/10. Thanks very much Sytner Nottingham.

D. R.

** Scott Shaw ** - 5* Service, Polite, Friendly, Attention to Detail & Communication Was 10 out of 10. Purchased one of my dream cars with Scott BMW M3 & Cannot Thank Him Enough. Ask For Him If You Are Going To Buy A BMW from Sytner Nottingham, He Wont Dissapoint.

A. W.

Visited BMW Sytner mini to deliver my Wife’s Mini clubman for some maintenance work. I have to say from start to finish, Sytner feels like a premium offering, where the greeting (first impression) was on point, and everything else thereafter was fantastic. Amazing customer service. The main reason for such positive feedback was Louise Taylor, who I first met to book the car in. Louise has exemplary customer service skills, and made me feel really valued, which can be a rareity nowadays with customer service standards. Louise kept in touch throughout the time our car was in Sytner, and kept in touch with text updates also. I found her a pleasure to deal with and she made everything so simple with such a warm manner. If my parents were ever in a Sytner, I would hope that they would be sat in front of Louise. I was so impressed, that we are now looking at purchasing a new car from Sytner, and again, Louise referred me to Jaz who was also brilliant. I am sure as a business, you would want to see this reactive behaviour for a streamline service from service to sales. In terms of my two visited, from the first greeting, to the offer of a coffee, to the service Louise provided, everything was absolutely on point from a customer service point of view. I know BMW is a premium brand, and to a certain extent, you would expect exemplary customer service, but I’ve had much lesser experiences at other rival premium brands. Also recognising that the staff are admirably working from the workplace during the pandemic, where the option of working from home is not an option, thank you! Thanks Louise, you were amazing! On the back of my experience, I’ve now just bought a car from Sytner Nottingham. We dealt with Annabelle Davis, who was amazing from start to finish. Annabelle made us feel welcomed and valued, and myself and my wife were extremely impressed with the way we were welcomed and treated throughout our visit. One of the reasons we purchased was due to the attentive, welcoming, and professional manner in which Annabelle dealt with us. As mentioned before on my initial review (I am editing now as we have recently purchased a vehicle and Google will not allow a fresh review after my initial review after a service of my wife’s Mini) the reason I chose Sytner BMW was down to the quality service received when my Mini was booked in for works. However, I was not disappointed when coming back to purchase, Thankyou Annabelle, we were blown away by your customer centric manner, expertise, friendliness, and simple customer service qualities. Quite simply, exemplar qualities and exactly how I would want to be dealt with when purchasing a prestige vehicle .Thanks Annabelle.

S. S.

Fabulous service from Mark and the team. I have just taken delivery of my new car and I love it! seamless and will be back again. Thanks

J. S.

Just bought our new car, Ben was really helpful and ensured we knew all the features of the car. Happy with our purchase, would recommend Nottingham Sytner.

S. I.

Great service from Martin in the service department. Kept me updated throughout the day while my car was in having repairs. Excellent work, keep it up!

C. H.

I find BMW Sytner Nottingham very false talk the talk but don’t walk the walk. I’ve had 6 BMWs and the past 2 I thought I’d go to main dealer what a mistake that was. They never do what they say they are going to do. Mess you about false information lack of communication internally to each other. Wasn’t happy with the service I had with past vehicles and present.

Q. S.

Kiera was helpful and answered all my questions ( which were many) regarding the recall and MOT. The customer service was fantastic and I will definitely return when needed

d. t.

Top notch service, all done in record time while I waited, was able to work with ease and waited on better than in some restaurants. Lot of thought and craft gone into how they do business, and it shows!

A. K.

Lovely selection of cars some real beauty’s in there also there’s a bus stop near by which is good and some electric scooter you can ride to get you around if needed

M. B.

Price was exactly as per the booking online. Reminders for the appointment and I was well looked after during my wait. I was taken through the report and everything explained giving me confidence my vehicle is in very good order throughout. Still enjoying the BMW experience!

A. W.

Fantastic experience purchasing a used BMW M2. Everything went smoothly big thanks to Thomas Carr for looking after us so well. Definitely coming back for next car.

I. A.

The staff here, from Stephen the salesman to Alex the handover specialist were excellent throughout. They helped me to get the best deal possible and made me feel valued as a customer, which my more local BMW dealership did not. Thanks for your help and I would gladly deal with Sytner Nottingham again.

K. W.

Bought my first brand new BMW from here. Ordered in June 21 but due to worldwide shortage of micro chips it didn’t arrive until November. Dealt with Lauren in new car sales. She was absolutely brilliant. Very pleased with the overall deal and the car is brilliant - as you would expect from BMW. Lauren kept me informed throughout and took great care at the handover. I would definitely recommend

s. d.

Brought My M4 in for a diagnostic last Wednesday as the oxygen sensor is not working, they keep the car overnight. I bring the car home, only to find they have damaged my drivers side front wheel. I rang them Friday, promised a phone call back - no one got back to me, Phoned Saturday - No one got back to me, Rang Monday and finally somebody got back to me and was asked to go and See him today. I show then the damage on the wheel and tyre and its a definite no from these guys, without a proper investigation. As you can imagine i was not happy I received a call after emailing my complaint Will, who sent this to the customer service manage who has agreed as a measure of good will to repair the damage. I am not bothered about them accepting liability, i am more than happy for this to be good will. I must say, they have redeemed themselves, as earlier this was a one star review. The measure of any good company is how they look after customers. Although the start was poor, the outcome was excellent and have to say a well done to the team.

j.

Great customer service. Fast, efficient work and kept informed throughout. Special thanks to Nick Brown.

M. P.

What a great experience of buying a car from here. I have to say they just get everything done perfectly, what’s more is I can have a guaranteed car from Nottingham Sytner BMW. Madeleine Reed, I would recommend her for her attitude and patience! If you have no idea of how to buy a ideal car, go finding her like what I did, you’ll be satisfied with that!

S.

Great service from Sydney Nottingham when buying our new car. We were happy with the purchase price, and pleased with the generous part exchange on our old car. Thomas Carr was our salesman, and he was refreshingly just a normal polite person rather than a stereotypical slick pushy salesman.

P. W.

Brilliant experience from initial enquiry to vehicle delivery. Becky the salesperson was very professional, knowledgeable, enthusiastic and had a great attention to detail with brilliant customer service. Nigel, the delivery driver was equally as impressive. I will definitely use Sytner, Nottingham in the future.

C. R.

Recently purchased a BMWX3 from Sytner Nottingham and happy to share my experiences which were from my initial enquiry , From the person who answered my initial enquiry through to the sales personnel, nothing was too much trouble, I particularly commend Steven Barradell who went the extra mile and delivered my car personally . This is the second car I have purchased from Sytner . Well done a truly customer focused Company . A good company lives because of its clients / customers A quality company lives for its clients/customers “Sytner” in my experience is a quality company George Roberts

A. M.

Helpful staff that listen, investigation work and oil service done with lots of feedback, free "valet" the best wash my black car has had with zero watermarks. Not exactly what it went in for, but reflects the care the dealership showed in general.

T. A.

From initial enquiry to handover Malek Karim in sales was amazing in making us feel valued as customers. Malek was patient in helping decide which was best model and then finding the right car. There was never any pressure and made the experience very enjoyable. His service was exceptional and second to none. Always accommodated our convenience in busy work schedule. Thank you very much Malek.

H. A.

Took my BMW in for its first service this week. The experience was effortless and informative throughout. Olivia talked me through what works were being undertaken and sent me a vehicle health check video detailing some key points to keep an eye on. Another great experience at Sytner Nottingham. Thank you Olivia.

A. B.

Recently took my car back for its first service after 2 years. Appoinment system worked well. Quite hard to park (dealerships have so many cars!). Nice lounge. The reception guy was really professional and the car was ready slightly before the forecast time. The cost was a bit less than that quoted when I made the booking. Very happy with the service from Sytner - I will definitely go back next year.

T. M.

I enjoyed a professional and friendly service from sales executive Annabelle Davis and this was backed up by Chloe the BMW technical expert . I dealt with this dealership previously and would recommend to anyone seeking a BMW . Keep up the good work. Tim Marshall.

P.

Brought in for service and a fault with interior lighting Service completed on time and lighting issue resolved free of charge even though out of warranty. No issues since - very happy.

D. S.

Very fast and professional response to my initial online enquiry. We were able to agree a deal for a new car and the trade in of my car in a few days, despite the fact that I live in Surrey. Arrangements were made for me to test drive a similar car at my local dealer. When I decided to proceed, the team in Nottingham arranged for a handover of the car at my local Sytner dealership. I was extremely satisfied with the support that I was given and I am delighted with my new car. My thanks to both Annabelle and Mej.

M. M.

Great service only down side, I didn't even get offered a coffee, After spending £800 on a service. Apart from that Simon looked after me really well. Better than Statstone 😃

A. H.

Excellent customer service, really impressed with the quality of service. Offered coffee upon arrival, a real nice touch. Special mention to Keira and Raz who really looked after me, they were truly amazing. 👍🏾

A.

I recently went in to have my car MOT and serviced and can only thank Martyn Burrows for the amazing service. Martyn was incredibly informative and I certainly left Sytner knowing more about cars than I did going in. Thanks again!

S. B.

Brake fluid service on an 2019 X5. Super efficient; done whilst I waited.

f.

Came in for warranty work with a brilliant service advisor John. Super friendly, professional, and knowledgeable. While I was at the dealership I spoke to Scott Shaw about potentially changing my vehicle. Scott showed me the stock and found me an immaculate 240i... I was sold! Phil Bailey and Scott walked me through my options and made the experience smooth and easy! I collected the car on the Friday where Alex Butler ran me through the vehicle and sent me on my way! Alex explained he got Paul, the valeter, to give one extra look over the car and it looked unbelievable! Alex really put the icing on the cake as I picked up my dream car. I was very happy with the service and can't recommend it enough!!

T. W.

Glad to be back as a BMW customer and as always, Sytner Nottingham did the brand proud. Very welcoming from start to finish, great service and a great car!

A. w.

Extremly helpfull liased with keira and Will both amazing ensured my service and parts were carried out efficiently and quickly also cleaned my car for me very happy. Just did not recieve my service paperwork. Will deffintly use again thanks guys.

M. B.

Great service - I had a waiting appointment, took a little longer than planned, but I’d gone out for a walk, so no real issue Nice clean car when I drove away

D. W.

From the minute we entered the Sytner showroom, to the day we drove away our new BMW, the overall standards of customer service and courtesies portrayed by all Sytner staff was exemplary. We were always made to feel that our custom was important, irrespective of the nature of our enquiries. Even the most basic of questions were handled professionally and quickly. For our first experinece of Sytner, and especially the warm and enthusiastic welcome provided by Carl Grogan, we would have no hesitation in returning. We will look forward to our next visit with relish.

P. A.

First time I've used Sytner Nottingham BMW. Very impressed with the service I received from Carl Grogan & Becky Warde. Nothing was too much trouble. Set up the BMW App for me. Went through the vehicle set up and made made sure everything was satisfactory before I left.

S. W.

Absolutely excellent sales service Stephen is by far one of the most politest and friendliest car sales person I have ever encountered will definitely be going back when I need another new car

R. S.

Amazing buying experience...bought my 5 series from Sytner, dealt with Hamzah the sales agent, he was very helpful from start to finish, fantastic service from all the team, I'm very happy with my car.

c. b.

I found the support and service to be outstanding. Carl was really patient with me, whilst we negotiated the deal for a brand new car and kept me informed of the delivery progress as the car was still being built before being shipped over. I didn’t get any if the hard sell that other organisations still use (I’m looking at you Arnold Clarke) and the deal seems to be really fair. I am very happy with the purchase and the whole process

M. T.

Overall my experience was a good one, but as I have reported to your team who called following my 2 visits, I do think a couple of changes could be made to make your customers feel valued. After my first visit, and within 20 miles of leaving the garage, my coolant light illuminated and after a call with the service team I was asked to the return the vehicle at my convenience for them to re-check, as the engineer confirmed he had checked/topped it up. I returned to the garage a few days later and a pressure test was performed on the system, no leak or error was found, but during my visit and while I waited for over an hour for this check to take place, no manager came out to see me - even though I received confirmation the issue had been reported to them. Also when booking a service, customers are left to guess which one to select which impacts on the charge to be paid and the time taken, especially for those customers who select to wait in the showroom while their car is being attended to. However I was informed when I arrived, that in fact a customer can pop in anytime with their car and their key can be scanned which would provide a correct quotation - you really ought to advertise this service.

L. S.

Really well looked after whilst my car was being serviced. Was kept up to date with what was happening and the promised timescale was met.

A. G.

Took my Mini to get serviced. They were a bit slow but the made my waiting comfortable. Lots of exposed cars to check and help decide

J. T.

Friendly and helpful sales staff from initial enquiry through to the purchase of my car. Excellent communication.

m. m.

I was looked after very well before my apointment for my mini service, and looked after well during the time i spent at Sytners nottingham. The young lady in Mini service reception was excellent.

D. C.

Thank you Stephen Barradell for your extraordinary help and service whilst buying my Jaguar. Helped and assisted me every step of the way, oh, and I love the car!

J. B.

I brought my car in to have some work done yesterday and I couldn't be happier with the service that I received. I dealt with Olivia Gatter from start to finish. I got regular updates on my cars progress and she answered any questions I had! Olivia was really friendly and helpful and is definitely a credit to the company. Would highly recommend!!

s. h.

Brought an x3 through Trevor Bailey who was super easy to deal with, thank you for your help! .. Excellent customer service and vehicle was fairly priced, after service second to non. Very happy with Sytner Nottingham and would recommend

P.

I have brought 4 cars from Sytner Nottingham and my recent experience has been amazing! I would highly recommend buying a car from them and using Mat and Ryan in sales they went a above and beyond any other car garage would go will keep buying my card from here won’t go anywhere else.

B. G.

Very professional from start to finish I have not had any problems. Staff keeps you in the loop as to what is happening with your car. Very clean surroundings hot drinks are available. And my car got washed. Thank you.

R. F.

Took our BMW in for its first service today, what a fantastic experience from being welcomed and recognised at the entrance to the showroom, through to the whole service experience with Olivia Gatter. Nothing was too much trouble, I can't rate her highly enough! She is a real credit to Sytner BMW Nottingham! Many thanks Olivia!

A. P.

Update: Nov 2021: Second visit to BMW In Nottingham and we were taken care of by Olivia. Nothing was straight forward with issues with the car however Olivia made the most stressful experience more straightforward. Was always open and honest and we couldn’t thank her enough. First time taking a car to a dealership for servicing work, very pleased as to how straightforward and simple Rina made our experience, was in and out the same day. Will definitely be returning and hoping she takes care of us again! Thank you for such a positive experience.

M. U.

Fantastic service as always . So good in fact that I’ve ordered another new car.

I. M.

Conducted my business entirely by telephone and internet. Found all whom I dealt with at Sytner Nottingham to be wholly engaged in meeting my needs and responsive when I had additional questions. Buying a vehicle without examining it in person requires the buyer to place his or her trust in the vendor. This I did and Sytner delivered exactly as agreed. Buying remotely gave me access to cars outside my locale and saved me a considerable amount of time and energy.

K. S.

Great personal service from staff at Nottingham. The Leicester service people involved in initial booking in were rubbish as usual, I wish they wouldn’t get involved!

M. C.

I have only the highest possible praise for Thomas Carr in respect of my dealings with him in my purchase of a Jaguar XK Portfolio convertible, as he went above and beyond the call of duty in answering my many questions and providing me with specific photos to evidence the questions I was asking, so that I had a really good understanding of the condition of the vehicle before I travelled over 160 miles to view the car and which I then bought on the spot. If only all car dealers could be as helpful and friendly as Tom has been, then the world of buying cars would be a much better place.

m. b.

My Motability car was having a service and there were a few other things that I wanted the garage to check for me. I was able to have a courtesy car for the day to get us home which was really helpful as well. The staff were very helpful and while we were waiting to collect our car,we were offered a drink which was greatfully received as it was such a hot day. I'm sure when it's time to change my Motability car, we will be coming back here to choose our next one as the service we have received has been excellent.

P. H.

Raza was extremely helpful and after some initial delays in contacting him he arranged a visit to see the car and we purchased it without hesitation after agreeing a deal with him. He subsequently (unsuccesfully but not through any fault of his) helped us try to tax the vehicle, taking us to the Post Office himself and explaining what was required. He has promised to help us again with this once we have all the documentation we require for our exisiting personbal plate and the doumentation from DWP we rquire due to my wife's disability. We are very pleased with the car, the service and the experience of purchasing our 9th BMW, the last three being from your company.

C. H.

Thought I would give it a few months before reviewing. I bought a BMW M135i from this garage. I can not of had a better experience when buying this car. Stephen Barradell is a credit to the company and I think other employees should look up to him as he couldn't of been anymore helpful. The car he sold me has had 0 problems but if it did, I would feel more than comfortable to speak to him about it. Not sure if I would of bought the car if it wasn't for him but Im very glad I did. Thank you Stephen and the BMW team involved.

M. D.

Fantastic service as always from Kiera at Mini. Could not ask for someone more helpful or in tune with a mini driver mentality. Thanks so much.

A. G.

Very helpful and friendly, only bought parts but was treated just as if I were spending 50k 👍

a. b.

After posting a negative review of my recent experience I can now say my faith has been restored by the service manager at Nottingham I would like to thank Will for quickly contacting me and sorting the matter out. Thank you to Will and Sytner A Birch

J. C.

Bought a used car from the Sytner Select, Stephen was very helpful and not at all a pushy salesmen. Their warranty gives good piece of mind and the checks they do before handing over the car are very comprehensive. I would highly recommend them if you are looking for a used car (not just BMWs). I would certainly use them again.

J. B.

Today I took my car to Sytner Nottingham for a service and I could not have been more delighted with the care I had whilst being looked after by John and Olivia. I was able to sit and work in a private booth all COVID safe and given a drink whilst I waited the less than 2 hours for the work to be completed. Thank you!

S. T.

Couldn't be happier with the service received on every occasion. Every visit is planned around my schedule, always ensuring that I am happy with the hours and asked what time should they call to avoid any interruption to my day. A couple of recent checks was booked and dealt with by Keira, thank you for making me feel a valued customer!

t. w.

Great service and told how your car is getting( service etc) throughout.

J. W.

Very professional and welcoming experience every time I go, and what shocks me the most every visit is how reasonable the pricing is when I go for servicing or parts. There really is no point finding an independent when the customer service and pricing is what it is at Sytner, so just keep the car with those who will know it best. Ive been a BMW owner for 4 years and two cars now and always used Sytner Nottingham for work and never been disappointed. My most recent visit this week was no different thanks to Kevin in parts for sourcing and doing a great price on an MP exhaust for my car and Jake in sales for organising the installation. Not sure on name but the well spoken (manageress?) lady on front desk is always really friendly and helpful too.

W.

Reasonable selection of BMW cars 🚗 but compared to other dealerships locally in the network the approved used cars seem expensive.

I. D.

Excellent service throughout. The sales person that looked after me has made the purchasing process easy. I would thoroughly recommend them

j. m.

At the weekend I completed the purchase of a BMW 530i m sport approved used car at Sytner Nottingham. I would like to give sales executive David McCullough a special mention, David guided me through the process step by step with the upmost curtesy and professionalism. This made our buying experience very pleasurable. When we collected the car it was in immaculate order and would not hesitate to recommend Sytner, David and the team to anyone in the market to purchase a BMW. Thank you David and all the Sytner team Kind regards John McGovern

S. B.

Recently went here to purchase a BMW M4, couldn't be happier. Paul & Beth where both amazing to deal with. They went the extra mile to make everything happen seamlessly & the entire process of purchasing the car an absolute breeze. Would without a doubt recommend Synter Nottingham for anyone looking to purchase from BMW group.

E. R.

I have worked with Bobby Pal a few times and he always gives me a great customer experience. Bobby worked with Nick Drewett this time and both gave a very high level of service. I'd recommend them both.

H. C.

After initially, not the smoothest start to our purchase leaving us feeling the need to leave a negative review. I have to say the service we have since received from Sytner has been above & beyond. We are delighted to have purchased our new vehicle. Many thanks for resolving this and taking the time to deal with us with the up most professionalism.

J. L.

To say I wasn't the easiest customer is an understatement! After having to change the dates of my service, due to work twice Simon never faltered with his help and customer service. Even going as far as being able to leave my car overnight, again due to me being dragged away for work. The communication and help was top notch!!

D. L.

Kept informed at every stage - v pleased with the new car, thanks Andrea!

A. M.

The service I received from Carl Grogan was excellent. From arranging my test drive , ordering my new car and collecting my new BMW 530d the experience was 1st class.

D. W.

Fantastic team, very welcoming. Love the new car purchase 😃

H. Y.

Bought my new X5 from here. I was not too pleased with the paint work, but Jamaal and manager Mej went out their way to sort this out. The car is mint and the service received from these two Gents was impeccable. Would highly recommend BMW Sytner Nottingham. Thank you Jamaal and Mej for your awesome service.

Z. A.

Amazing experience by staff member Keira Heath as always. Always has good customer relationship and goes the extra mile to ensure the customer has the best experience. Would not go anywhere else and rest be assured you are in good hands when Keira looks after you. Zad Bhatti 10/12/21 - one of the reasons why I keep loyal and keep returning back to sytner bmw Nottingham is because of the customer service by the service department. My used approved car had some issues and Keira was quickly on the case to get it resolved for me and ensured I was still able to be on the road with a courtesy car. Having someone like Keira working with bmw is probably what most dealerships look for in an employee. She is very positive and is always customer focused. The customer is her number 1 focus and for this alone I will always be using sytner BMW Nottingham. If anyone has any issues, Keira is the best person to speak to. She will always look after you :) Sytner you should be proud of having an employee like her :)

K. A.

Spoke to Stratstone BMW Derby first hand - they were not helpful at all - did not like their attitude as they were very arrogant and unprofessional. I then decided to contact BMW Nottingham as they were the next closest branch to me - spoke to a gentlemen called Brad. Level of professionalism was amazing - very thorough with the information gave me everything I needed for the vehicle I’m purchasing. Re - assured me if there are any problems to get in touch with him. He’s a credit to BMW - will always go to him directly from now on.

I. S.

Having bought my last 4 bmw's from Sytner why would I go anywhere else. With the show room closed do to the Pandemic it was so easy to purchase my car with the very knowledgeable help of Jessica Richardson. Everything done online all completed within 10 days and the car wasn't even in the country. Loving the car and knowing should I need them, for whatever reason they will be there to help, advise etc. Keep up the good service.

H. I.

Excellent customer service. A long distance deal which turned out to be very efficient. Sales and handover by Car Sales Executive called Malek was super easy and hassle free. Would highly recommend his service and the Sytner Nottingham BMW dealership.

Y. M.

I would like to send a Massive Thank you to Evian Moukodi at Sytner for is knowledge, patience and professionalism. And yes I did order a car.

R. L.

Bought my first car from there last week. I received exceptional service at the dealership, especially from Annabelle D, Sophie M and Beth U. They were so helpful and explained everything to me throughly making the whole process so easy and simple. Thank you!

L. T.

Louise was great, very professional and provided excellent customer service, I will highly recommend.

A. M.

Professional, attentive and good communication throughout. Can’t fault Sytner in the three years since owning my New Mini.

A. B.

The best experience I’ve had with any dealer. Yesterday I dealt with Max, and honestly I’ve never been so satisfied. Communication was excellent throughout the transaction. The professionalism was outstanding. Great team of people. Very pleasant experience. I have a main dealer BMW close to where I live, & I’ll never go back there again. Even though Sytner is nearly a 2 hour drive, I’ll be coming back here again and again in future. Absolutely worth it. Thank you Max & Phil for such brilliant service yesterday. I look forward to dealing with you again.

N. R.

Had my car for a recall and they provided such good service

J. A.

Ordered a new 4 series convertible and Lauren was excellent throughout the whole process, finding the right car, staying in touch and putting together a great deal. Highly recommend.

B. B.

Used this sytner dealership for the first time when I took my car in for annual servicing. Customer service from Keira Heath was very professional. She was quick to find quotes and very helpful with all queries. Will be returning and hoping she and the rest of them team takes care of me again. Thank you for such a positive experience.

i. c.

As you can all appreciate having car problems can be very stressful. Recently had some ad blue failure issues with my BMW 5 Series. I booked it in with BMW Sytner but was in two minds weather to take it here due to bad customer service is the past. However I had no choice as the wait for other BMW garages was to long. I decided to give it a chance. The advisor I was dealing was Nick Black very polite, professional and helpful gentlemen kept me updated all the way and put me as ease and went above and beyond for me. Really appreciated everything he did for me i will defiantly be back to sytner nottingham thank you yo Nick black top man. Kind regards Mr chana

S. V.

Spend thousands on a car not a problem when it comes to service price challenge they claim to escalate and promise to call back!! Its been 3 phone calls and still waiting for a call back from 3 people? All sorted now Will from branch called me back and was very helpful. He is still going to pass my complaint on to customer services

A. L.

Picked up my long awaited car yesterday, I must say, it was worth the wait

E. M.

My car was booked in for a recall and had a courtersy health check and I was send a video to show me the condition of the car and give any advisories which is a good thing. The customer service is world class and were easy to deal with throughout the process. Keira was very polite and helpful. Would highly recommend.#qualityservice.

G. O.

I want to highlight Annabelle Davis as a result of our recent experience. We were really surprised to find out that Annabelle is an apprentice because her level of knowledge across the BMW portfolio (and, actually, a few other marques we talked about) was very impressive. She also went out of her way to ensure a newly delivered car had been prepared and to arrange a test drive for us when she was on leave. Over a period of a few days, her communications were excellent and her guidance and interactions were very professional and helpful. She is an asset to the company.

D. C. B. P.

Best place for service. Very quick, friendly & trust worthy

A. C.

Had my BMW 1 series serviced today, absolute first class service. I did the wait in show room option and as I needed extra work doing to my car I borrowed an amazing Mini Cooper S to travel to work briefly from the branch. Sytner BMW Nottingham is very Covid-19 compliant, I work for NHS Test & Trace, it made me feel very safe working from there today. Can’t thank Rebecca Storer and Rina Bakrania enough for their constant help and updates today. They both are a credit to BMW Sytner. I will be back again when I need help with my car. Thanks all, highly recommended

O. M.

Excellent service at Sytner Nottingham BMW used sales when purchasing my 420d from Jack Brown.

K. H.

Have been buying my BMW's from Sytner for a number of years. I've built up a good understand Carl Grogan who always looks after me.

B. S.

I bought my mercedes from here and would like to mention the two people that dealt with my purchase were ADAM LEITHEAD & SOPHIE MANN. I wish to thank them both for their professional way they made my purchase smooth and very easy, They were very polite on the phone and nothing was too much trouble for them, any questions were swiftly answered and even contacted me after I had driven my car away. So ADAM & SOPHIE I thank you both very much you are a credit to the company.

M. V.

Fantastic service from Annabelle. I have bought many cars over the years and I have never been treated as well as I was at this garage. I would recommend them to anyone.

R. H.

Easy to book (via the app), quick check in and kept informed of progress.

A. T.

My husband Mike purchased our Audi A4 Allroad through Sytner Nottingham BMW last month. From start to finish the service he received from Paul Spencer was excellent. Nothing was too much trouble for Paul and we would thoroughly recommend buying through this dealership.

K. K.

JAMES YOUNG ...... All I can say is james is a great employee and has the right attributes that any employer would want. If I owned my own business I would want 50 of the same James I have been served by. Kept me updated from start to finish, polite and professional, nothing was to much stress for him, he did everything I asked. James might be the reason I return back to BMW after all I have been through with a poor / very poor sales experience ( just goes to show who should be paid the extra money in the business). Thanks James - Daniel (BMW 5 SERIES).. Many thanks to STEVE BOULTON also who is the man behind the scenes, even stopped to ask me if my car is ok!

M. M.

Sytner Nottingham provided a great service. I couldn’t be happier.

R. W.

Typical upmarket motor retailer with a superior product. Bringing back memories! I had on of these.🥰

J. R.

My car went into the body shop for a bumper repair. Staff were brilliant throughout, collecting my car and providing a great courtesy car. The repair was completed quickly and to a very high standard. Staff on handover were very efficient and polite. Would recommend them. Much better service here than at the three other BMW dealerships I've used.

K. R.

Ask for Bradley Smart at Nottingham so patient and found me my perfect car. Sings well too :) A very happy kim. And Neil Roberts

M. E.

The staff of sytner Queens drive Nottingham are very friendly and helpful

W. G.

We collected our BMW 435i from Sytner BMW Nottingham on Friday. The whole experience from first interaction to driving away was first class. Our salesman Raz and sales manager Mej when out of their way to make the experience special for us. Delivering outstanding service at the moment is hard so I would like to commend all the team as we felt very safe as well and receiving a personable visit. The car was prepared immaculately and we are over the moon with our purchase. I would recommend anyone to Sytner BMW Nottingham who is looking at a car. Thank you once again as it was truly special. Keep up the good work.

W. D.

I had a great first time experience with Sytner Nottingham BMW, my service advisor Rina was nothing short of Amazing! Even with the current government guidelines in place, i was made to feel well at home in the dealership and in good faith that my car would be taken care of unequivocally. Rina made a point of asking if i had any specific requirements with my vehicle whilst it was in the care of Sytner Nottingham BMW, and the handover/collection process was seamless on both ends, the contact whilst away from the dealership was concise yet informative, and the complementary health check was great peace of mind. Although during this pandemic, they’re not able to clean customers cars, Rina made a lovely gesture by giving me a free BMW key ring, a lovely touch i thought. As this is now my local dealership, and i received such a great level of service i will be returning for any future works/maintenance required on my vehicle, and maybe even a new vehicle when the time comes to replace my beloved BMW. An excellent first time experience today here at Sytner Nottingham BMW.

P. H.

Good customer service even during Covid. Have arranged appointments for me in a timely manner before service intervals are overdue. Give a good explanation of the work required and completed and charge a fair price even compared to independent specialist garages.

R. W.

Looking at an approved used vehicle we were looked after by Ryan and Tom - they were a joy to deal with, nothing too much trouble and no pressure. A very positive experience - thank you.

J. B.

Fantastic customer service. I booked my car in for an MOT & inspection and the service department were easy to deal with throughout the process. Will was very polite and helpful. Would highly recommend.

S. H.

Everything went perfectly from the time i booked the appointment, to the when i collected my car at the end, very professional, smart and friendly

L. G.

Bought my third car this year from Sytner Nottingham and again service was excellent, as was the car. Jake managed the process seamlessly. I have recommended Jake and Sytner to friends. Bought my wife’s 2 series from Alex Constable and the service was simply excellent. Alex was straight forward to deal with, bent over backwards to accommodate our requirements and ensured the car was spotless. Thank you.

A. M. P.

Incredible customer service and brilliant job done in the body shop, my car looks great!! Special mention to Tyrell who’s customer focus is brilliant and he’s great at his job! Definitely recommend this body shop. The whole team looks like they enjoy what they’re doing and if I get any more scratches on my car I’ll be back there!!

D. A. B.

Beautiful showroom with lots of cars on display. This was the 5th BMW dealership I had dealt with since my car died in June 2020. I am NHS GP front line worker and most BMW garages were unfriendly and unhelpful at best. UNTIL I spoke to Adam Leithead. He was helpful, kind, informative and knowledgable. His skills sold me a beautiful convertible car that he is personally delivering to me today! If anyone wants a BMW or Mini, I thoroughly recommend Adam and BMW Sytner

M. H.

I would just like to say thank you to Victoria is on the main reception desk at Sytner Lenton Lane Nottingham very very polite lady always willing to answer questions offer you plenty of drinks and a good service she is one of the most politest people I’ve ever met thank you Mick

S. B.

Had great service from the sales team at Sytner Nottingham. Thank you to David Parks for keeping us updated and looking after us so well. You are not always made to feel special when you buy a new car and you should be. Sytner Nottingham staff that interacted with us were all friendly, smartly dressed, helpful and polite. Overall a great experience. Thank you

M. D.

Wow what can I say but again great service and pleasant employees. From my initial enquiry with Daniel Taylor everything was extremely efficient, very friendly and professional. Daniel is credit to Sytner and delivered a 1st class service, this gentleman kept me well informed throughout and followed up with emails and telephone calls to ensure I was happy. I will definitely place any future business with Daniel and Sytner again with such a tremendous service.

D. S.

Arranged to go and have a look at a used M140i recently and dealt with Jack Brown who presented the car excellently and had obviously gone to some trouble in getting it ready for viewing inside. Car looked stunning and he suggested I take it for up to an hour to get a good feel of it. Wasn't too sure about the auto aspect so he put me in a similar manual and suggested I try that. I take time to commit to such purchases so didn't deal on the day but will certainly return when ready and hope Jack is still around then ! A very professional and non pressurised experience.

M. N.

Had my recall done through a lovely young lady called Keira, she helped me through the whole process & made my experience very simple & easy. I was kept up to date & even got a video of the recall work. Very pleased with my experience. Thank you Keira

S. F.

Great service, pleasant staff and a credit to BMW. Previously attempted the same at soper Lincoln and the experience was absolute night and day! From the moment we walked in the staff were professional and given the current Covid restrictions were welcoming and knowledgeable. Restoring some faith in the brand! Well done.

S. H.

Excellent service from Dave Park at Sytner Nottingham. Dave was extremely helpful, very professional. Dave even followed up a few days later to check everything was still okay with the car. I cannot thank him enough for an easy and pleasurable purchase. I am very happy and would definitely purchase from him again. Thank you Dave.

R. G.

I spent a very interesting and informative hour or so with Myron, who could not have been more helpful in talking me through how the optional extras / packs inter-relate on a 5 Series, showing me the colours on real cars and getting me a leasing quote from BMW Finance. I have been a happy Sytner Nottingham customer since 1997 and it is great to see the baton of good customer service being passed on to the next generation.

G. P.

Just purchased a m135i from this company, from start to finish was perfect, I was dealing with Ashley wilkes who was a pleasure to deal with not pushy at all the car was a good price also the car was a surprise for my wife and l asked Ashley if he could spring the surprise if we called in to pretend to look at a car for my son and he did it perfectly, he really made it a special day!! And the car was presented like brand new, Would highly recommend this company,many thanks especially Ashley.Gary pyecroft.

J. T.

I have been a Sytner customer for over 20 years and have always had great service from the smartly dressed sales, service and reception staff who are always polite and helpful. My latest visit has been excellent as usual and thank you Bradley Smart for your help in guiding me through the many details of buying my new car. It’s always a joy to buy a new vehicle and a great experience doing it with the staff at Sytner. Many thanks.

L. S.

Amazing customer service from all of the staff at BMW Sytner Nottingham. The receptionists’ are always so polite, welcoming and courteous. I cannnot fault the service guys as they are brilliant and always go above and beyond, especially John whom is a credit both to BMW and the customers. David from the sales team is another credit to BMW and assisted with both of my vehicle purchases making the whole process very easy and enjoyable. I will most definitely be recommending this dealership to family members for their future purchases. Thank you to the dealership staff for brilliant service!

M. A.

Just had my car serviced from Sytner Nottingham. Was looked after by a lady named Keira. Brilliant service all round. Highly recommended

E. B.

I can not recommend this place highly enough, especially Lewis. I bought my 2 series from another car retailer Car Shop and I regret not purchasing it from Sytner without a doubt. I had issues with my car making a noise when turning it to the left, the warranty I received was pathetic and they kept fobbing me off telling me they couldn’t hear a noise until I was out of my warranty. Eventually, I decided to bring my car to Sytner and got Lewis as a service advisor - he was absolutely amazing. It turns out the shock absorber had been replaced on my car by the car shop and not refitted properly, Lewis identified the issue and got it fixed promptly and I received excellent customer service and I haven’t had an issue since. Also, he noticed an issue with my mechanics in my window. Lewis called BMW as he said the part shouldn’t have failed on a car as young as mine and managed to bring my bill down by getting BMW to pay for the part. He also informed me my car had a 5 year service plan on it which I was not aware of or told by the car shop when I bought it and such I got my car serviced for free at the same time which was an excellent plus I was not expecting! Especially after they told me the car shop don’t seem to have carried out the service work they informed me they had when I purchased the car. The work carried out here and the customer service really was excellent and I regret not buying my car from here in the first place, but I am glad I have come here to rectify the problem and will not be taking my car anywhere else in the future!

G. A.

Great service this morning - called in without an appointment due to a warning light - slotted me in and resolved the issue, and also washed the car for me. Well done again Sytner 👍

H. W.

From beginning to end what a fabulous experience. My enquiry was replied to straight away and within an hour I was contacted by Ashley. The dealership is pristine with high emphasis on customer service. Ashley was amazing and wanted to make sure that the car I was interested in was right for me. I traded in my very old car and was given a very fair price for him. I highly recommend Ashley and his colleagues at Sytner BMW Nottingham.

T. d.

Excellent service from Martin at the service department as always. Very professional and friendly and he makes sure that everything from start to end is at the highest level possible. Even got a call a few days after to make sure the car was fine. Its people like Martin that give BMW a high after sales service reputation. Many thanks

D. P.

A first rate experience all round. I can't speak highly enough of the service they provided.

B. H.

I've always found this place great, however on my most recent visit to the body shop it lessend my opinion of Nottingham Sytner. The chap who served me needs a lesson in customer service. He looked me up and down and came across disinterested and rude. Im sure if they had the job it would of been tip top however i refuse to deal with any business that cant provide a decent level of customer service from the outset. I left due to this and took the car to Derby Stratstone who were much more interested and managed to sort my problem out and I'm booked into to have the job done there. You've now lost a customer.

S. B.

Had a problem with locking wheel nuts on my wife's car... Needed to resolve it quickly and this was achieved same day, by a first class customer service. Initially with support from Jill in the call Centre to Carl Chaplin in the parts department... 10/10 Thank you Sytner BMW Nottingham.

C. S.

After purchasing my X1, I would like to share my 5 * review I experienced with Paul Spencer at BMW, Sytner-Nottingham. Excellent customer service, I would highly recommend Paul, very professional and nothing was too much trouble.

I. P.

Great service and support. Emma Thomson was fantastic right from arranging the demo to delivering the final car. Also a call out to Mick the delivery driver who was very friendly, professional and knowledgeable. A first class service and very positive experience from start to finish. Thank You.

J. O.

I visited the Lenton Lane BMW dealership this morning with a view to cementing my up coming company car choices. I could not have been more impressed with the service I received firstly from the receptionist and then from Emma Thomson. Emma was very professional, knowledgable about the car I was interested in and incredibly helpful with the queries I had. She went out of her way to make sure that the service I received was superb. She is a credit to Sytner BMW Nottingham. It was an altogether pleasing experience and one which, if I am honest, I wasn’t expecting. Following my visit to Sytner, I visited another premium car dealership and I walked out due to the unpleasant nature of how I was greeted and the fact that they would not show me any of their cars! This alone has crossed that particular vehicle option off my list and I am now almost certain I will go for the X3 PHEV M Sport.

T. F.

Many thanks to Phil, Martin and the rest of the team at Sytner Nottingham for their hospitality when we went to pick up our new X1. In spite of BMW finance making us jump through more hoops than a performing dolphin, and ultimately turning our first experience of buying a brand new BMW into a gruelling marathon, the team at Sytner showed a level of patience, professionalism, courtesy and attention to detail that was second-to-none. Had it not been for the way we were treated by the Sales Team, I would have cancelled and walked away, but their genuine concern and tenacity in negotiating on our behalf managed to ensure that we left with our car and a smile on our faces. Can't rate them highly enough. I feel very reassured that we decided to buy our new car from them, and look forward to returning in the future when it's time to retire our other aging car!

N. A.

My first experience of BMW and I received excellent service from friendly staff. Made the purchasing process nice and smooth. Very happy 4 series owner! Couple of post purchase issues all quickly resolved with no fuss - thanks Jason!

M. J.

Not having much confidence in main dealers Sytner Nottingham have excelled in both their sales and service department. Dealt with Nick Drewitt on Sunday who was pleasant, offered a test drive and is currently trying to help source my wife a car. His no pressure approach wins my business any day and fully confident we will do something. My car is in for some warranty work and again been impressed by the updates and level of service.

D. C.

Friendly and helpful staff always very helpful.was quick great service.

M. B.

I had a recall on my BMW recently. I took my car in and received a very warm welcome. Left my car with them for the day and picked it up, expecting them to have just fixed the fault. However, I was delighted to see that they'd given my car a full valet, and they also did a safety check on my car, which they sent me a video link for. Fantastic service.

P. F.

Highly competent technicians - found a fault two other mini dealers had been unable to track down. Super friendly staff too - big thank you to Louise for being extremely helpful.

R. V.

Recieved delivery of my new car this morning from the guys at Sytner Notts. They have done a fantastic job on the car, the customer service was fantastic. I would highly recommend this dealership for you new car you wont be dissapointed.

G. B.

Popped over to Sytner Nottingham to have a quick look at car I had seen on their website. After viewing the car and realising it wasn't the car for me I asked a member of staff who was outside if they had anymore stock, another car was swiftly brought out of storage for me to view and was everything I was looking for. After talking to the staff member I was told he was the sales manager and he couldn't have been more helpful, not in the slightest bit pushy and after a chat he offered a deal I couldn't refuse. I was then introduced to Raz who finalised my purchase and a week later I picked up my M140i. Massive thank you to Paul and Raz for making my car purchase such a nice experience.

A. A.

I am so pleased with the service I got from Sytner Nottingham when buying my car. The Sales Executive, Raz, was fantastic and was really helpful and professional - certainly one of the top salesperson in the industry. A big thank you to the whole team.

J. V.

Recently purchased a car from Bobby at Sytner Nottingham and it was a pleasure to deal with these guys, no nonsense, straight to the point, wanted to get me in the car and let me get a feel for it straight away. The figures worked out and they turned the car around within a week for me! Definitely worth the extra travel for me from Derby to deal with Sytner Nottingham. Cheers!

J. W.

Excellent service at a great price. The staff are very helpful and I felt safe from a COVID point of view.

J. J.

I have recently purchases an approved used M135i from Sytner Nottingham. I was very impressed with the service provided, the patience of the salesman and the overall buying experience - unlike other garages I wasn't pressured into buying the car. Overall, very happy with the car and service. I also buy parts regularly from here and would like to say the parts team are always very good too.

M. A.

Friendly staff everything done on time overall pleasant experience

G. S.

Great service and fantastic experience with Sytners.

G. H.

Refreshing...honest...was a pleasure doing business with them...We love our new ride

R. K.

I have been using this dealership for around 5 years and have never felt like I was being ripped off once. My local garage often seemed to create work and virtually every MOT done would mean some work needed doing on my car. This dealership is different and obviously has a good management team running it.

J. H.

I recently purchased a new BMW 3 Series from Sytner Nottingham. Bradley Smart was the sales executive and done a fine job helping me find the right vehicle at the right price. Service delivery can be mixed with sales staff in the automotive industry however my experience was 10/10. His ability to build gauge interest, build rapport with the customer, tailor the requirement to suite, apply the right balance of pressure and technical knowledge; and most importantly, maintain integrity throughout the negotiation. Thoroughly enjoyed the experience. Keep it up team!

S. M.

A generally enjoyable experience in buying an i3. Sytner's online valuation via their website for my existing Audi Q3 - which the salesman agreed was in excellent condition, and which got me into the dealership in the first place, mystified the staff, and was apparently £2000 more than they were prepared to allow. There was also pressure to take the highly priced GAP insurance and the paint treatment in common with all car sales businesses. Otherwise, the staff were friendly and attentive, offering an extended test drive in the vehicle, of which we took advantage. We are very pleased with the new vehicle.

T. W.

I'm very pleased with my experience of Sytner Nottingham - the car was well prepared, in excellent condition and competitively priced. Also, unlike many other dealerships I spoke to, Sytner was willing to have a reasonable conversation about the value of my part exchange in an effort to get a deal done. All of the people I had contact with - from sales through to handover - were friendly, professional and helpful and there were no hard sales tactics (e.g. to over-push extras such as Gap Insurance). I'd definitely consider Sytner Nottingham for my next BMW and it was worth making the trip down from Manchester to do business - many thanks.

g. b.

I’ve had the best customer experience from the Bodyshop Team at Sytner BMW Nottingham. Two incidents both dealt with professionally and first class repairs. Wheel diamond cut - amazing back to new and even replaced a faulty valve. Bonnet and grill - fantastic paint repair back to OEM spec with a replacement grill fitted. The team went above and beyond and timescales were absolutely perfect. I’ve recommended a few people who are due to get work done and I’d recommended them to you also. Darren the Bodyshop Manager is the kind of person who looks after the team and your repair start to finish. The front desk team were brilliant in keeping me updated - they go the extra mile!! Great work and thanks guys - Gary

P. D.

Visited synter today Bradley Smart was exceptional, really looked after our interests and focused on the best deal for us .Alex went the extra mile with Bobby to get the deal we could afford and really listened to our needs.Cant thank them enough really excited to get the delivery of the cars we really wanted.I would really recommend them and the customer experience was exceptional 😆

K. E.

Disappointed I have had to request for car documents after delivery and also my refund for deposit made, even after agreement with the dealer that the monies will be refunded on day of delivery. Unbelievable that this happens to be an acceptable process. Disappointed to say the least.

s. s.

Have to say what brilliant service I had from Bradley, he listened to what I wanted with my new car, colour, interior etc and sourced this. The collection of my car was excellent, he went through everything with me regard what my car does. He is exceptional and such a nice guy, he is a credit to sytner, Nottingham. He is the one I will certainly be recommending to my mates to buy a car from without a doubt.

G. S.

Very good on my last visit here. Service department did a good job and the reception team were very welcoming to myself and my daughter, also making a great cuppa!

T. A. S. N.

This is the first BMW that I have had and so far everything has been just as I had hoped. The receptionists answer the phone, the sales team is helpful and the finance team were excellent. I have had other premium German cars before but the service from Sytner BMW exceeds all of them.

p. b.

Excellent customer service from my initial phone call through the process of finding and resolving the problem and collecting the car. A big thanks to Simon for sorting things with the manufacturer regards picking up the costs of the repairs. This dealership is not my closest but they now have a new loyal customer.

M. I.

Good experience, they’re not the cheapest of course, but provide a professional service

A. M.

I got my first hand controlled car in February from Sytner Nottingham BMW. It is a beautiful 318i touring and the process in getting it was seamless. Ben Goslin made the whole thing a joy to go through, and could not have been more helpful. Because of my experience my next car is going to be a BMW and it WILL be from Sytner in Nottingham. A professional outfit from top to bottom, 6 stars!

P. M.

Extremely helpful, without being pushy. A special thanks to Brad Smart, who took his time with our questions, and even went way back in the system to find information on previous BMW models that we requested. From start to finish, a pleasure to deal with. Very happy

N. S.

Prompt and friendly service, fitted in with my needs and timings. Car is amazing (my first BMW) and very happy. Refreshments are poor compared to Jaguar and Mercedes. Chip in windscreen which really should have been fixed (car is only a few months old) before selling and also one of the user manuals is missing and cannot be found/replaced

N. C. c.

The staff are friendly, they make you feel like you are the only customer in the building and they arent judgemental, so I was happy to buy my new car from them. I brought my last car from Stephan, but hes sadly left.

C. W.

My 1st Visit to Sytner BMW, but not my 1st BMW, I have purchased 3 BMW”s & 2 Minis from other BMW Dealerships over the years. I have to say though that this has been my best experience so far, from the first telephone call from Stephen Barradell after my initial contact for more information on a 440i M Sport on the website.He was very informative on the details of the car and offered to send me a personal video of the car as I am 80 miles away from Nottingham. This was a great added touch to see the car before travelling and something that was a 1st from any Dealership I have dealt with in the past. The Video had the desired effect and the following week I was on my way to Nottingham to see the car and meet Stephen in person, the moment I arrived I was treated to a great Dealership experience from all the staff I came into contact with, a test drive was offered and taken , loved the Car and after some wheeling and dealing on both sides a deal was done. I am delighted with the Car & the professional/ relaxed manor of Stephen and Sytner BMW that they will be my first call when I’m ready to change cars again . Congratulations Staff & Sytner BMW your customer service has been a great experience.

M. K.

Car only went in for an MOT but as usual the service was well beyond what could be expected. Had a 3 series courtesy car for the day and when I collected my car it had been cleaned inside and out to a very high standard. The two problems I'd highlighted with the car had been looked at and fully explained on collection. Then finally when I got home there was a text linking to a video done by the technician explaining the condition of the car. I've been a loyal customer for quite a few years now, this is the reason why. Thanks.

K. D.

Excellent and punctual - well looked after.

T. H.

Great service from start to finish when recently purchasing a BMW from here - and Paul Spencer was brilliant and couldn't be more helpful - fantastic customer care and even took the time to ask how the car was a couple of days after so would definitely recommend.

A. N.

Great service and persistence from Scott and the service debt as well as technicians on fault finding a dodgy sounding horn. Small details but has made my ownership experience great. Will not hesitate to buy another car from these guys!

L. U.

"CUSTOMER SERVICE AT ITS BEST" Great experience, from the moment SYTNER contacted me to book my car in for a service to the time I collected it when it was completed the whole process was effortless on my part. Every member of staff was professional, polite and knowledgeable and kept me updated of the progress at all times. A special thank you to Lewis PORTER for all your help on this visit and previous occasions. Nothing is too much trouble for them; they go out of their way to ensure you are satisfied. Would not hesitate to recommend and looking forward to dealing with them again

C.

Great experience from the offset with the team at Sytner BMW. Enjoyed an easy and smooth process to getting my approved used car - Special thanks to Malek for this on the sales team, would defiantly recommend.

T. K.

Best customer service I have ever had from BMW. From 1st call when I spoke to Jonathan who advised on what the history and background of the XD3 I was interested in was. Then great service from Ashley who even gave me his personal mobile if needed any out of hours assistance. Then Phil the retail manager topped it off with impartial advice to finance the deal agreed. If you want to buy a BMW then I would strongly recommend these guys. Even the receptionists went the extra mile to aid me in the sales and pick up service. Keep up the sublime work BMW Nottingham.

M. H.

Excellent service as always and truly delighted with my new car. Bobby Pal treated me very well and worked hard to get a car and deal that I couldn't really turn down. He provided great customer service. I'm extremely pleased! Happy to recommend.

F.

Everything about this dealership is great; sales, quality of cars, service department, customer care. However, how Greg the business manager is still employed there is beyond me: rude, poor manners, extremely nice when you want to buy a car but starts acting like a child when you reject a finance deal he puts together, slamming his laptop shut and storming off etc... then several minutes later acts all nice again expecting you to part with your money as if nothing had happened. Great place to buy a car from aslong as you get a different business manager. Avoid Greg.

J. O.

What can I say, impeccable car delivered and sold to me by a friendly and personable sales executive. Max went above and beyond to bring a huge smile to my face when selling, preparing and delivering my new M140i to me. His attention to detail made the experience not only pleasurable for me, but the videos he created also allowed my friends and family over the globe to enjoy the experience too. Not to mention the fact he prioritized the delivery of my car over an important appointment with his wife!! Cheers Max, and Sytner Nottingham for hiring the ideal salesman.

J. I.

Collected my used Audi TTS from BMW Sytner yesterday and I am delighted with it! Many thanks to all involved, with special thanks to Adrian Leithead, who from first telephone contact was very helpful and professional making the whole process enjoyable. BMW Sytner are far ahead from most Audi Dealerships I've experienced!

T. A.

Bought a used M240i from here and my overall experience was excellent- ran into a few issues with the car unfortunately but the team sorted out everything promptly and customer service particularly from Aaron was the best, am enjoying my new BMW now and would gladly buy a car from Sytner Nottingham again.

E. D.

Very good personal service, work, estimates, progress update and hand-back.

N. K.

Four sales persons in the parts department one on the phone one on a pc the other two talking waited for what seamed to be for ages finally the gentleman on the PC asked if he could help I was collecting a pre paid pre ordered part again a long wait until I finally received my part not good enough Sytner

S. W.

I cannot praise Ben Goslin enough as a salesman. He treated me as a person and not as the next sale. He wanted to work with me in order to get the "right car" for me for the budget that I had. He was cheery, helpful and knowledgeable and always on hand at all times in order to answer my questions. (and there were many of them). The whole experience was "easy and hassle free", nothing was too much trouble for Ben. He was there every step of the way to ensure that all paperwork and delivery went as smoothly as possible. Ben has a bright future at Sytner and should be classed as a "prime asset" of the business

O. D.

A very enjoyable experience buying a used BMW, no pressure what so ever which I really liked. I hate pushy car sales people and won't buy a car from someone like that. Jake was brilliant went above and beyond to get me a deal which worked within my budget and also gave me time to think things over, kept in touch every step of the way. Also Phil who sorted out the finance side was great too. I will definitely be using Sytner BMW Nottingham again.

J. G.

The reception staff are always friendly and helpful. The service, help and support from the car sales assistant, Bradley and finance assistant Simon who dealt with me when purchasing my fantastic new BMW Z4, was outstanding and excellent.

S. C.

Excellent service. I was pleased with the way I wasn't being given the hard sell. It was the 3rd place I had visited and by far the best. The professionalism shown here was second to none. Never once did I feel that the salesman (Matt) was more interested in his commission than my satisfaction. An absolute pleasure and I how to deal with them again. The only reason I didn't give 5 stars is because they didn't give me the car for free. 😀

k.

I have been using the Nottingham branch of Sytner BMW for years to service my car. Martyn, on the service desk, has always accommodated and provided an excellent service to ensure my car is in perfect working order and condition all at a reasonable price. Trust has never been an issue when working with him. When it was time to finding a new car, Martyn put me in contact with Jake on the sales team. Jake was brilliant to work with. He was able to take what I needed in a car and find one for me that ticked all the boxes. Will not hesitate in working with him again when the next replacement is due. Would recommend them both without hesitation.

J. M.

I popped into the showroom on Sunday morning and spoke with Jason one of the salesmen and enquired about sourcing a 1 series coupe with quite a few specifications. After a cup of tea he had found me the perfect vehicle. The whole process took about 30 minutes and on Wednesday i drove off in a beautifull car. All the staff were friendly and welcoming. I definitely would reccomend Sytner to anyone looking for a used or new car. Many thanks to you all. John

J. M.

I recently visited Sytner Nottingham for an MoT and service. Very polite and friendly staff. The health check they carried out was comprehensive and included video of the main features of the check The car was ready when they said it would be and it was a pleasant place to wait. I would have given them 5 stars but the cost of a service always seems to be rather high.

v. w.

Absolutely thrilled with my car! The staff are so friendly and helpful. Thank you to Adam who kept me informed every step of the way and went out of his way to make everything just perfect :) Would highly recommend.

N. N.

I’ve dealt with Martin (in service) on numerous occasions and each time he has provided me with extremely efficient service. His mannerisms are impeccable and he is always happy to help. He is by far the best service advisor in Sytner Nottingham.

C. W.

very friendly, professional and informed - very enjoyable purchasing experience - thanks especially to Trevor Bailey for his outstanding support in the sale

S. R.

Excellent service provided by Simon Luciw. I got my car booked and looked after on the day expected with no delays. MOT test performed and results explained with detailed advisories. I've asked for my car to be returned within a specified time. They acknowledged my request and managed to handle my car back accordingly. I really recommend BMW sytner.

r. t.

I walked in with a Mazda and walked out with a BMW. Max and Laurie did a great job understanding my situation and needs. the whole process was so easy that I felt comfortable paying a deposit without even seeing the car I bought. Great job guys.

M. C.

Very professional and pleasurable experience with Sales Executive Martin Lam. We had an appointment booked at the showroom but, as we entered, there is such a huge difference between BMW and the competitors we visited to test drive similar 7 seat vehicles to the BMW 219D sport. To conclude our decision over our purchase, the BMW wasn't necessarily our preference over spec and general drive; actually, our decision was made from a comfortable feeling that if we had any issues, we had a reliable, altruistic point of contact in which we could place total trust. Now, we love the car and look forward to staying with BMW for a long time. Thank you all for taking care of us, keeping us up to date on the progress of the vehicle and the consultative non-pushy professional sales approach. Matt and Melissa Collins

M. M.

Now before I start this review people need to understand both human error happens and mechanical error happens. Any company, any time, any place. For me it’s how said company/business responds to issues in the bad times that shows their true colours. Sytner in this respect have been absolutely incredible. Took my M135i (no manufacturers warranty on it) in for an oil change and filter and the car came out with quite a severe issue, won’t divulge too much on that. John (huge thanks mate) sorted me out a fantastic courtesy car for the time being whilst the car was kept for diagnosis (brand new, new shape 3 series). Sytner took minimal time to make a decision about what was happening. They have replaced my entire engine block, internals, turbo and ancillaries at what I would assume to be a retail cost of £10,000-£15,000. Two year parts and labour warranty on all parts replaced as well for peace of mind. Whilst this was all happening, they have gone above and beyond to diagnose further issues for me that had nothing to do with themselves in the slightest and do this free of charge. They have even said if the problem resurfaces, they’ll happily get me straight back in and sort me out another courtesy car. Also want to get me back in in a couple of weeks just to double check everything for peace of mind. Plenty of calls (almost daily) and updates from John along the way which I really appreciated. Love being kept in the loop on things. All the staff are polite, helpful and very attentive. Some beautiful cars to have a look around whilst you wait if you so wish or a lovely waiting area with comfy seating, tv and magazines. Don’t know if anybody will read this from sytner Nottingham but please thank all the staff that have worked tirelessly to get my car sorted, John and also the technicians carrying out the engine swap etc especially. I can’t rate you guys highly enough. I will be 100% happy to stick with BMWs into the future and without doubt will keep them serviced with sytner. You can get an oil change anywhere but if anything happens to go wrong would you get this level of service anywhere else? Definitely not. See you soon sytner and thank you very much, it’s been a pleasure.

A. M.

It is always a professional, comfortable and well organised experience.

S. B.

I don't normally leave reviews, but wanted to call out Maxwell Nicklin from Sytner Select in Nottingham. As it was a car through the Select side of the business and not a BMW, it wasn't out on display. Max came to reception to meet me and within a few minutes I knew I was in good hands. For someone who changes their car every year I am used to the process but with Max it was very easy! He brought the car round to show me, gave me some time to look over it then he took me a drive in it. We came back and did a deal! (A good deal!) Max was never too pushy and knew his stuff, even when we had a bit of an issue with some of the paperwork Max took ownership to resolve and his aftercare was also great. Would definately recommend Max and Sytner Select and will probably be back there again at some point!

T. M.

Just bought a second hand car, deal done over the phone and email and car was delivered to my door and part exhange picked up at the same time. Really helpful, happy to try their best to get me a fair deal and kept me updated throughout.

P. B.

Visited Sytner Nottingham for the second service on my 3 year old BMW 5 Series . Whilst I expected the usual professional service that they normally provide, on this occasion I found the whole process to be exemplary. First of all the reception relating to my appointment with regards to my service requirements. The Service desk was expecting me and I was introduced to Simon Sytners Service manager who took me through the process and advised me what should be carried out and at what the estimated costs would be. He made sure that my pre -paid service pack was maximised and that a full oil change was completed before the agreement ran out of time. I very much appreciated Simon,s personable but straightforward approach. He made feel that he wanted to serve me well . He did just that. Made sure that I was served with coffee and sitting in comfort in the waiting lounge area.. 5 star service plus,plus. Secondly Before visiting Sytner, I had considered changing cars and upgrading to the newer model . So, whilst I was waiting for my service to be carried out I decided to enquire and see what was available. Anthony Clarke came out to see me, listened to what I was thinking and understood my limits reference price expectations . It wasn't long before he came up with a car which met with my requirements exactly. There was some expected too - ing and fro - ing before we settled on a price which I was able to afford. During the time it took to agree the purchase I had several conversations with Anthony who helped me along the way and did his job in a friendly and professional manner throughout the process. Of course he was doing his job but he seemed to able to achieve my satisfaction genuinely and left me with no doubts about his sincerity to assist me properly. Another 5 star plus,plus rating. Sale completed, two good cups of coffee and my visit was complete.My old cars service was completed on time and a follow up from Simon was appreciated. During my visit ,another member of Sytners staff i,e Simon Leeson remembered me from when I purchased my first BMW some 15 years previously, recognised me and took the time to get up from his desk and asked after my heath etc.. he did;'t have to do that but he did underlines the type courtesy and professional the level of staff Sytner employ. Takes a lot of effort and skill to provide services to the levels I experienced. Well done to Directors and Staff !

e. b.

Called Sytner Nottingham in March this year regarding one of their Select used cars. Stephen B. looked after me from my first enquiry, sending me a video of the car and then arranging a visit and a test drive. Excellent service throughout thank you. Am very happy with the whole transaction, and my new car!

D. R.

Fantastic service from the team at sytners bmw nottingham once again , just bought my 6 th car ( in 18 years ) from these guys , fantastic service as always , many thanks to Mej Digva and all the team . Thoroughly recommend .

c. c.

Staff are very friendly and helpful from front door right through to end product 👍

y. D.

Very good customer service, friendly environment.

s. s.

Nice friendly welcome and looked after very well. 10 9ut 10.

L. A.

Helpful and friendly. Listened to what we wanted. We looked at a number of the cars they had and test drove the one we really liked. So we now have our dream car and it was all made so easy for us. Ashley ur amazing, thank you so much .

N. P.

First class service from Myron and the team during the purchase of my new car. The coronavirus lockdown obviously complicated the buying process but my order was successfully expedited once the BMW factory was open again and delivered in good time!

J. D.

Bought my latest BMW through Sytner Nottingham. Hassle-free process and their salesman Raz handled the sale professionally. They delivered the car to a Sytner branch closer to me (no charge) and the vehicle was exactly as described, at a fair price. Recommended!

s. a.

Just took delivery of a used Jeep from Synter Nottingham and I am very pleased with the car. My salesman Raza Mohammed was very polite and professional, and couldn’t have done more to help me with my purchase. Thank you so much. My car was delivered to me by NK Logistics, a very professional company going out of their way to keep customers happy with the delivery of their car. Thank you so much Nabeel and team.

M. S.

Thanks to Becky customer service, even with few issue with repair regarding recall, she has done most and beyond to help me get everything right, she is the perfect example of how to treat and speak to any customer and making sure everything is done accordingly.

M. I.

Great service, very helpful and extremely pleased with the new car!! Raz took care of my sale. Very professional at all times, followed through on all agreements, found me the exact car and spec I wanted and at a competitive price, and that’s through Sytner!

A. U.

Excellent service , although the audio in the technician's report was awful .

M. A.

Excellent BMW dealership. Superb service from Ashley Wilkes and Phil Bailey. Would definitely recommend and use again in the future. Couldn't be happier with my new 5 series.

C. T.

Very impressed with John @ BMW sytner Nottingham. Service alert came up on vehicle and thanks to John calling to confirm appointment the evening before booked service and double checking all detail revealed that in fact service wasn’t required saving me money and even offered a clean and valet free of charge . Impressed!

F. E. M.

We have used Sytner BMW in Nottingham for a number of years now. We are usually dealt with by Lewis Porter. Lewis is a very efficient, professional and helpful part of the Sytner team. We are always given a courtesy car of a standard similar to our own vehicle. We always receive a message before the booking day reminding us of our appointment, and Lewis always contacts us throughout the time that they have our car to inform us of the progress. I’m really impressed with Sytner BMW NOTTINGHAM and will be continuing to use them for a long time. Thank you Sytner, and thank you Lewis.

b. s.

Always a friendly welcome at reception. Very pleased and impressed by the excellent sales care provided by Marcin Rosa. He was very patient and answered all of our questions about the impressive X5’s technology and how to operate the vehicles systems. Nothing was too much trouble . Dr Brian and Mrs Eileen Swinscoe

M. S.

Had my car serviced and mot, no problems it all went smoothly, great communication with Leon who was very polite, helpful and clearly takes a pride in making sure his customers are happy. Other members of staff also great, happy to make drinks, a clean, friendly environment and fresh fruit available too. Very happy 😊

A. A.

Had to call in to arrange parts for a clients vehicle. Very smart and well presented company with a large selection of vehicles on display for those looking to purchase a new or used car. A little difficultly in finding the correct area for the parts department but after speaking to one of the team he soon pointed me in the right direction. The parts department organised the parts I required and sorted delivery for the next day.

S.

Fantastic customer service- called on the Monday and got the most perfect car on the Tuesday thanks to Stephen Barradell. Very thorough and efficient with all the work. I would definitely recommend anyone who is looking for a car contacts Stephen Barradell, I went via him/Nottingham Branch instead of my local purely because of the astounding customer service reputation. Thanks again Stephen B!

M. C.

A huge thank you to Jake and all the staff at BMW Nottingham. From my initial contact with Jake and the team, they were courteous, professional and extremely knowledgeable about the car I was interested in. Jake provided me with an accurate personal video of the car, answered each and every question regarding the car and its features. He went out of his way to support my purchase, and even answered the phone at 8pm, when I called to leave a message! In conclusion, a top team who know their stuff and made my purchase (and part-ex) as smooth as possible. In the words of Arnie….. ‘I will be back!’ Thanks again Jake.

A. H.

If I sat here a wrote that the purchase of my wife’s new car was easy, I’d telling you a completely made up review of the event. There where a good number of issues, some down to BMW some down to Styner. But the one constant and seemingly unbreakable unbelievably thing regarding the purchase from start to finish and beyond was a very young man named Jamaal Mirza. With the relentless fantastic customer service he gave I would of walked on day one. But without being pushy liberal with the truth, and just kept doing his best and believe me his best was better than most car sales people I’ve come across over the last few months. Styner you have a gem Jamaal just do what you do. It was an inspiration to meet you, and can only wish you the very best for the bright future you have. From the hart Andrew The five stars all now you.

G. P.

Good service, bought the car from them so took it for the service, would use again thanks.

s. r.

Not all BMW dealerships are the same. In my opinion Sytner NOTTINGHAM is one of the best. Outstanding staff from sales, finance to servicing and the body shop. I would recommend this dealership if you are looking for a new or nearly new BMW.

M. S.

5* service from Jake Greatorex @ BMW Sytner Nottingham. A competitive trade in deal and discounted new vehicle left me completely satisfied with the car, cost, service and retained my confidence in my local dealership. From start to finish he understood my requirements for the car, budget and personal situation. A very useful demonstration once in the vehicle of the IDrive system and electric elements. See you in the near future for hopefully another great deal! Cheers

L.

Bradley Smart was great as always with sorting out my new car to suit my family needs as well as personal requests for the car. Excellent salesman 🙌🏼

R. J.

Great customer service / First class experience. Big thanks to Jake for facilitating but also Stephen who managed my handover of my new 1-series. Friendly, professional and definitely one of the better experiences I've had

D. S.

Outstanding service, outstanding car! Enough said really!!

P. S.

Well pleased with my new BMW X2 well worth the wait . Outstanding experience from test drive to picking up car. from Carl Grogan he made me feel welcome at every visit ( can recommend the coffee) well done Carl .

J. V.

Jake in sales certainly went above and beyond his call of duty whilst my car was in for a service on Saturday. Jake assured me that after buying my vehicle he would maintain regular contact and always be a point of contact at Sytner Nottingham should I need any assistance. Well needless to say Jake is a man of his word! The day before my scheduled visit, Jake called to check I was booked in and what my plans were for the day while I waited. On arrival, I was greeted with a warm welcome and Jake had kindly arranged for his car to be available for me to use instead of walking into the Nottingham for lunch. After a few hours I got the call to say my car was complete from Simon in service. As I started my journey back to London in my pride and joy, the engine management light came on. Unknown to me, my coil pack was defective and needed replacement which could not be done on the day. Simon kindly offered a service loan car but Jake saw I was unhappy as the vehicle offered wasn’t to my liking but did the job and that’s all that was available at such short notice. Jake approached me and asked if I minded waiting 30 minutes or so while he looked for something that would make me smile and be comparable vehicle as I wasn’t best please with the news about my car... He came back with a beaming smile and said ‘I think this will be more to your liking Jayden’ and he wasn’t kidding. Jake managed to provide me with the same car and even with the M-Performance kit like mine. Needless to say I left feeling happy and valued as a customer of Sytner’s. Jake certainly made my experience that day unforgettable in terms of aftercare service. My family and I have always had BMW’s and we always will... I won’t buy from anywhere or anyone else. Jayden Virdee

G. B.

Great service and I need the excuse of the walk back into town to get some exercise :-)

A. W.

Recently purchased a second hand bmw 1 series from here. I live in Sheffield and the car was brought to me. Jake Greatorex contacted me after I’d made an enquiry and did all the work from there so when it came to collecting the car, most of the work was already done so it was only an hours job! I put off buying a new car as I find the experience can sometimes be pressured and you can be pushed into things which takes away the enjoyment, but with Jake I was never once made to feel uncomfortable and the whole process was so smooth. Will definitely use again!

J. R.

I was inquiring about a service done years ago on my BMW and spoke to Keira Heath she was instrumental in finding the missing service, she kept me updated at all times via email and phone calls, the service she provided was very professional and would highly recommend her and would definitely use Sytner Nottingham if I lived closer.

P. H.

I have purchased vehicles from many different BMW franchises but Sytner BMW Nottingham is by far the best experience I have had. The site is enormous so there is no shortage of stock. The front of house team are courteous, attentive and really helpful. I can’t speak for all of the sale people but I bought my vehicle from Max Nicklin who made the end to end process an absolute pleasure, from initial personal video of the vehicle, to collecting me from the car rental garage, signing the paperwork and handover. The 2 year old vehicle was really well prepared by the onsite team and looked like it just come off the production line. Not all BMW dealers are equal – for me Sytner BMW Nottingham set the standard.

s. s.

Car serviced - whole experience very efficient with no issues. Service advisor courteous and informative.

J. O.

Really helpful bunch of chaps , Eamon is very professional and I cant say enough about his attention to detail and his continued help be it with my own Alpina or a customers, he really is a true credit to the Sytner group . Thanks again guys .

G. B.

The whole experience was excellent ..the team (Stephen and Ish ) were not only extreamly very professional ..but very patient and understanding and the advice and support in finding the right car for me and my wife was second to non ...I would have no problem at all recommending Sytner Nottingham as a place to visit to purchase a BMW . Cheers guys ... Graham from Sheffield

M. M.

Miles Fawsitt sourced me a new m5 competition, very efficient, friendly and kept me well informed, handover was very good and followed up to make sure I was happy. Great service and I will buy from here again

P. J. O.

I received my new Merc E43 this afternoon at Sytner Notts. The entire process was dealt with in a professional manner by the assigned Sales Representative (Max Nicklin). Down the earth, thorough and very personable, he's a 'Top Bloke' who smiles when doing business. I also recognised that the Reception Staff were very attentive and caring during my visits. It was a pleasure entering the facility to be met by someone/ a team smiling and being professional. I didn't ask the reception staff their name's but thought it apt to mention them (collectively) during this post, especially the reception lead lady (she's switched on) This has been the best 'car purchasing' experinece over the past '10 years'. Good effort Sytner Notts. I'm Genuinally happy with the purchasing experience and your team members. 10/10.

D. W.

Would have been 5 stars had the courtesy car not been void of fuel and flashing fuel reserve. All the staff have been really helpful and friendly. Just the fuel let them down. I did get what I think was a proper apology when I told them later in the day.

J. G.

I would like to confirm that my Sytner BMW Experience Was First Class ! A Big Thank You to Mr Carl Grogan and Mr Neil Barker who were my main Point of Contact in the Purchase of a New BMW. The Level Of Service Provided Surpassed all my other BMW franchise experiences both in the UK and from other International's Franchisees. I Look forward to using Sytner BMW again in the near future. Thank you again to all your hard working staff that made this A 5+ Star Experience.

d. h.

Having been a customer of Sytner Nottingham for some years now, it still remains a great experience visiting there and purchasing a new car. This time round I was looked after by Bobby Pal. Bobby is a great asset to the sytner brand. He is polite, friendly and knowledgeable. He helped explore different options with differ models until I finally landed on the right car. And what an awesome car! Thanks Bobby! Mr D. Hage.

A. D.

I have given my review of the service that I received from BMW Nottingham 5 stars for the following reasons. Having previously gone to another BMW dealer in Leicester due to poor service at BMW Nottingham, the first class service I received from Nick Drewitt at BMW Nottingham has restored my faith in customer service. Nick contacted me following me making an enquiry with "Whatcar." Nick was very pleasant and polite making every effort to assist me with my purchase. I informed Nick that I was looking for an SUV and informed him of the three vehicles that I was interested in. Nick did not pressurise me but offered me a test drive and his services whenever I was ready. I visited the two other dealers that sold similar SUV's that I was interested in buying but due to the poor service I received from the salespersons I decided to go to see Nick at BMW. Again Nick went above and beyond fitting in with my schedule and allowing me to complete test drive that included completing manoeuvres that demonstrated the features on the vehicle, something that others declined to do. Also following my purchase Nick has kept in touch asking me if there are any issues with my vehicle or if I needed help with any of the features. Thank you for the excellent service.

D. T.

Brought a sytner approved used car Seat Leon cupra. The whole process from start to finish was a pleasure. Customer service from salesman Stephen Barradell was impeccable a real car buying experience. Very knowledgeable, polite and kept us up to date all the way through the purchase. If I were to buy another car I would ask for him personally 5 star service. Thank you

D. S.

Very professional and fair to deal with. Bought my second car from them and would recommend them to anybody

S. M.

Recently picked up a new car from Sytner in Nottingham. The customer service and attention to detail was fantastic! Special mention to Bobby and Laurie for looking after us so well. Great experience all round - thank you!

C. B.

We have just picked up our New car form Nottingham , had a fantastic experience and we are loving the X5. Carl Grogan has sold us a few cars and he still remains with out doubt the go to guy , best salesman by far at the dealership, brilliant service, a big thank you from us...

G. H.

The salesman was very professional throughout my process at getting my new car. He showed me how to use various parts of the vehicle and enabled some for me through tuition. I was very impressed by the whole experience.

T. B.

Just went in for an MOT, service was fantastic as usual and they cleaned it too - highly recommended..

K. B.

Fabulous service from Rina Bakrania of Sytner Nottingham. Rina was professional yet personable and kept me up to date through out the day. Rina phoned me the following day to ensure I was happy with the work carried out. I am more than happy with the level of service I received. Thank you Rina.

M. r.

Firstly everyone is very pleasant and polite and they did get me in for a service at short notice so brownie points there. But everything else was not so good. It's the first time I've used sytner and my first impressions is it's like a huge industrial car parking lot cars are dumped everywhere and it's so big and impersonal it would be quite easy to get forgotten about I'm sure. Everything was so scatty, Firstly I was overcharged by almost £60 and the paper work was nowhere near right. Wrong registration date for my vehicle, Wrong vehicle health check, my car someone else's name and adrress and just looking at it now the video review doesn't match the data and figures for what the technician said in the video and what's put in the box's on the health sheet. I'm seriously worried if such things like this are wrong has my car had a proper service for my £500, I'll keep a open mind. Non of this has any bearing on the advisor he was very good it's the systems and the fact it's just too big and impersonal . Stratstones of chesterfield and soper of Lincoln do it much better although they are not without faults. I can honestly say most bmw dealerships have seriously dented my faith in the brand in one way or another .

R. R.

Fantastic customer service. Paul and Mark are a credit to Sytner and the main reason I continue to go back. I’d only ever want to deal with them now. Professional, efficient and personable. Great work.

C. G.

Superb customer service accompanied with expert product knowledge. Not cheap mind!!

M. A.

Bought a used X3 on the phone based on a video Jason sent me. When I went to pick the car it was exactly as he described it in the video with no surprises. The whole process went very smooth although a bit more help on how to retrofit a Sat Nav on the car would have made it absolute perfect. Thanks Jason for making my first experience with BMW a good one

B. W.

Brought my BMW in for airbag to be replaced. I received first class customer service from John and the team. I had a quiet, private booth to work in and there was a great range of drinks available.

M. J.

Great for business users, pricey though...ha, didn't know it was possible to charge that much, but if you want A1service delivery/ workmanship, it's where you need to go!!!

U. H.

Was a great help, fast service as always and are very reliable.

S. J.

very warm reception and cordial treatment

A. M.

Excellent service and a level of professionalism second to none. From my very first phone call to driving away in my new car sytner BMW nottingham have been excellent. If you live I derby and want a BMW........"AVOID stratstone derby".and travel the extra miles to Nottingham. You won't be disappointed;-). Thanks to Raza Mohammed at sytner.

I. Z.

To be continued.. Update 29/11/21 ..2 weeks later and I had to call once again this time they booked me in and rectified all previous mistakes..

D. T.

I purchased a 530i from Sytners Nottingham a few months ago, my first BMW after 20 years of Volvos and Jaguars. The service that I received from Sytners, and particularly Adam Leithead, was first rate. As a BMW convert I then returned last month with my wife for her to buy an X3. Adam dealt with us again and we could not have asked for a more professional, courteous and straight forward sales process. Thank you.

M. (. H. D.

I purchased a new x6 and had some small teething problems but with the excellent help from Adam the salesman and Lewis in the workshop department they were soon speedily rectified. I have also found all the staff very curtious and the girls at reception very friendly and always eager to make coffee etc without having to be asked . Only criticism Martyn in sales you never responded to my email regarding auto glym and valeting issues that were sorted by the above gentlemen. And James I will be bringing the new Harley down soon lol

B. B.

I had an amazing customer experience at Sytner Nottingham. Andrew fully understood my requirements, working really hard to find me exactly what I wanted and I am totally delighted with my new mini!

R. N.

New Mini Countryman - the third one we have brought from Styner Mini Nottingham. Excellent service, excellent car - oh did I mention the 'Sales Executive' - Majid Wahid. Professional, knowledgable, very efficient & makes parting with your money a pleasurable experience - just like the car itself. It doesn't get better than that! Well done.

e. c.

***UPDATED REVIEW*** After initial problems, David Park contacted me and has been brilliant. He has been very patient and understanding; his help has been invaluable, his knowledge of motability scheme has helped me to select the most suitable vehicle for my needs. Absolutely disgusting! My son and I visited the NAME yesterday looking to buy a new car...we were totally ignored. We returned today joined by my surrogate son. They boys wandered around together and they were not challenged as did I alone too. My surrogate son then walked around alone, as my son did the day before. The only difference is my son is white and my surrogate son is black. When he walked around in front of the sales office, the sales men stopped, stood up and one came out and spoke to him. We'd looked and tried many of the cars for over 40 mins. We complained to reception before we left and the ladies apologised, but not

r. r.

My wife and I recently purchased an X2 from Sytners Nottm. We dealt with David Park and we have to say that he was absolutely superb in getting us what we wanted. We had struggled with another make of car so decided to call in and look again at BMW. David very quickly looked at our spec and he was able to source a new build slot in a relatively quick delivery time. We have collected our X2 now and we are extremely delighted with our choice. We would have no hesitation in recommending Sytners and David Park especially. Well done

J. P.

I have been dealing with the Sytner group for more than 25 years, very rarely have they not fully matched my expectation. Recently purchased three vehicles both new and used for my business Excellent helpful staff

A. W.

Seamless experience from initial inquiry through to collection. Jake was great and even drove down to deliver the car to a nearby dealership as I couldn't get to Nottingham. Thanks team!

L. W.

Service and bodyshop departments went absolutely above and beyond to help me. Such an excellent service. Cannot recommend enough. Thank you to John L service advisor and John in the workshop for being wonderful. Much appreciated

A. P.

Batman and Robin, Han Solo and Chewbacca, Fish and Chips... Laurie Kavanagh and Robert ‘Bobby’ Pal. These are some of the greatest partnerships the world has ever known, and this was confirmed after collecting my new car from Sytner BMW Nottingham yesterday. A three year relationship with this company and these salesmen had led me to foolishly believe I had experienced the peak of customer service, but all records were smashed after my latest purchase. 3 words to describe this dynamic duo: Hard working Sincere Ground-Breaking Presentation wise, these two young men were incredibly well groomed. Sharp haircuts, smart suits and polished brogues reflected the impeccable standard of care I received whilst in the dealership. Their relationship struck me as a mentor/mentee dynamic similar to that of Mr Miyagi and Danielson. Both offered a wealth of product and financial knowledge, and rather than assume my level of familiarity with motoring (I only recently learnt how to operate the car radio), they carefully explained the relevant terminology and components that allowed me to make an informed decision on my purchase. I was upgrading to a bigger car and my inexperience and naivety in such matters would have had most other dealership salesmen circling me like lions around an injured gazelle, but not this dynamic duo. They showed genuine interest and enthusiasm into the type of car I wanted and spent time going through the different options available and what would suit my needs the most. In the end a 320D M Sport (I’m told the ‘D’ stands for ‘Deadly’) was deemed the most suitable motor to reflect my lifestyle. Bobby particularly sold me on the headlights, which like the car, have shone a beam of light into my life. Pun intended. With the bum flufferies concluded we proceeded forthwith to carve a deal. Being a cunning and tactile businessman I immediately engaged my negotiation mode, but I soon discovered that this was not needed. After discussions with the some of their knowledgeable and talented colleagues a price was agreed on and without going into details, let’s just say it blew me away. Laurie, Bobby and the entire team at Sytner Nottingham went above and beyond to create the perfect customer experience for me. I was so amazed by the deal I offered to sign in blood but was assured this was not necessary. All in all, it was the greatest flipping sales experience of my life (Sorry to curse). I could not recommend this dealership and these salesmen enough.

j. b.

Thanks to Keira for her great service and time with my car!

J. P.

Excellent (very efficient and friendly) service provided by Jake Greatorex (sales Executive). Never bought a car from Sytner before - would definitely recommend them to others.

C. E.

Purchased a Bmw X5 for almost 50k.Part of the deal was a full tank of fuel.On collection of the vehicle the tank was almost empty.Pointed this out but due to covid restrictions this had been missed.Agreed with Salesman to send a receipt for a tank of fuel & they would reimburse me.Sent many emails phoned still no refund.After Mej customer service manager was involved refund has just arrived.

S. M.

First class service from start to finish, max was a pleasure to deal with, even going that bit extra & collecting me from the airport!! Would highly recommend Sytner group, car is spot on!!! Big thanks to max & all the staff!! Regards Scott

R. D.

Collected my new car this week, from Paul Spencer, excellent customer service, nothing too much trouble, would highly recommend Paul & Sytner BMW

p. b.

A fantastic experience with the salesman Anthony Clarke of Sytner Nottingham -- and a credit to Sytner. He has the unique ability to crate and maintain an excellent working relationship without all the waffle associated with certain other German brands.

M. K.

When visiting the dealership ask for Mej Digva by name. Been dealing with this gentleman for 6 years now and he’s always delivered on his promises. His professionalism has been passed onto his team from the first enquiry until you collect the car. These guys seem more interested in providing you with the right product than just moving cars.True ///M purists and Alpina fanatics need to visit Sytner in Nottingham. Thanks for the nice X5 Guys

M. R.

Ive bought many nice cars. But bmw Sytner Nottingham! Is definitely the best service communication, After service,Ive had. Thank you once again. Oh thanks to jake.

L. K.

My experience at Sytner was very pleasant, particularly the way Mr Jason Sinclair dealt with my needs from the beginning til the end. He was thoroughly professional as well as he showed nice personal gesture.

N. J.

Bought a nearly new X3 M40D after looking around for some time - very happy with the deal & customer service by Sytner Nottingham from first visit/test drive/negotiation/collection & the car is stunning!

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