Reviews of Mercedes-Benz of Plymouth. (Car Dealer) in Plymouth (Devon).

Mercedes-Benz of Plymouth

360 Reviews

206 Comments

Car dealer

Mercedes-Benz dealer

Tavistock Rd, Plymouth PL6 8BB, United Kingdom

Description

Information of Mercedes-Benz of Plymouth, Car dealer in Plymouth (Devon)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Mercedes-Benz of Plymouth

Popular times

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Reviews of Mercedes-Benz of Plymouth

K. D.

This was my first online car purchase and my first Mercedes. While things didn't go entirely as I would of hoped, all of my issues and concerns were sorted by my salesman Gavin Osborne who has been excellent throughout the whole process. Gavin's communication has been first class and kept me up to date at all times, with progress whilst awaiting delivery. Up to this point Gavin has been exceptional and I honestly would have NO hesitation recommending Gavin or returning to him for my next vehicle. Thanks Gavin for all your assistance !!

R. W.

Jacob from Plymouth branch outstanding customer service. Jacob presented very professional throughout all visits. We never once feel under pressure from purchasing a new car from Mercedes. We were made very at ease with Jacob and confident. We vouch that we would never use Mercedes again due to bad experience through customer service from previous members of staff. But thankfully, Jacob made our experience worthwhile. He is a credit to the company.

B. M.

Alex from MB Plymouth was amazing. He assisted us from start to finish with an extremely friendly, professional and personable service. He answered all our queries and came back to us promptly with any further questions we had. He also did a live video call from the showroom to show us our car as we lived too far away to visit. It was a bit unnerving buying our car before actually seeing it in person, but Alex made us feel totally relaxed throughout the process. I can highly recommend him and MB Plymouth if you are buying a new Mercedes

J. B.

Met with a beaming smile from the reception staff who greeted me by name. Customer Service absolutely first class. Took the time to go through any problems & all were resolved. Thank-you.

D. O.

The customer service and quality of workmanship cannot be denied. There is a level of quality that comes with a Mercedes Benz that is undeniable. It shows in the vehicles, the service, the showrooms and the staff. Mercedes Benz are simply exceptional at everything they do.

E. H.

Excellent interaction with sales at MB Plymouth. Dayle Campbell was my sales contact and he was excellent, well mannered, knowledgeable and hit exactly the right pitch. I only went to try a CLS but ended up buying it.

L. R.

Gavin at Plymouth was fantastic from our first visit to buying the car and driving away. He’s been in touch since to check everything is ok and we couldn’t have had a better experience.

A. L.

I've been looking for a practical and spacious car, and added bonus if it's good handling with enough power. I had a long chat with Matt and explained my requirements and within their stock I believe I've just found the right match. After test driving the GLB 35 AMG at Mercedes-Benz of Plymouth there is plenty to love about this sub-compact SUV, the rest is history and now I'm a proud owner of this verhicle. The AMG enhanced M260 engine and tuned suspension plus the extremely practical interior strikes the good balance for whoever needs to cater their family and wants something fun to drive when alone. The whole process is seamless, Matt and the team at Mercedes-Benz of Plymouth provides excellent service, the prep of the car is top notch, and their coffee is great! I highly recommend their service and would be happy to go back to them if I decide in future to go with one of their v8's.

D. D.

Very professional service from Caitlin and other staff we dealt with. Always answered any of my enquiries in a timely manor. Especially liked Caitlins personal video tour of my car, this went a long way to making me want to buy the car. My only issue with mercedes is how difficult it is to park every time we visit.

K. H.

Great service from Alex Collins in the sales department when we came to test the smart for four but due to change in circumstances at the moment won’t be proceeding with the purchase at the moment but would highly recommend him many thanks

S. M.

Always a great experience, replaced an external courtesy door light under warranty. Great staff, great service.

L. B.

Admittedly, there was a longer wait than expected for our car but that wasn't down to Mercedes; good old microchip shortage!!. Gavin kept us updated throughout the process and, when the time came, presented us with a personal video of our new car in the showroom awaiting our arrival for the handover. The handover was nice and quick but informative and friendly at the same time. A lovely, fun drive home; we're extremely happy with our new car and very pleased with the service from Mercedes.

C.

This is now the 3rd car I have bought from Gavin, every time we have needed a car, he has always managed of find us a perfect example, with great spec and his attention to what the customer needs are second to none.. he is about selling the right car for the customer every time - he has made every experience of buying a car an enjoyable one.. go see Gavin today for your next car, a true asset to the company...

P. W.

Gavin has been excellent... bought our Mercedes S65 Final Edition to transport our VIPs and couldn't be happier!

m.

Sales executive Matt did a great job for us and we are really pleased with our new car.

E. M.

Welcomed on arrival and served quickly and efficiently by a very nice lady who I had not met on previous visits. All staff very considerate and job completed on time as advised. Well done everyone.

J. h.

First class service from start to. Finish couldn’t have been more helpful , thank you

L. S.

What a garage first class service from the minute you walk in the door greeted by the lovely Tracy then Alex the sales man was brilliant and nothing was to much trouble he knows his stuff and a great funny guy so pleased we came to the garage keep up the great service guys we will definitely be back after this one 👌👌

T. T.

Liam was anything you could ask for in a nice, friendly salesman. First class service from him who could answer all my questions and got me the deal i was after, couldn't recommend enough

M. A.

I have recently purchased a new Mercedes gla the service I received was first class from the start of the process to the delivery date nothing was to much trouble for the sales team.

J. P.

The motor car was looked after very well, with air bags corrected after a call back. The staff of course are always very pleasant and on top line.

W. D.

Excellent service, communication and ease of purchase and delivery. Todd and Kyle at Plymouth Mercedes made the whole process first class

I. S.

A polite and friendly welcome. The work was undertaken professionally and the was completed on time. Thanks again.

P. E.

Great service from Gavin, everything was sorted very quickly. Nothing was too much trouble, absolutely loving my new car.

B. G.

My car was collected for its annual service and everything worked very smoothly as it always does with Mercedes Plymouth.

S. K.

We were very pleased with the overall experience in Mercedes Benz of Plymouth. Been dealing with Ryan and Gavin whom both were very professional and experience. We felt no pressure to buy and been given all the time we needed to make up our mind. Test drive were offered and once again we had all the time we needed. Gavin was happy to answer all the questions we had about the car and finance and we also had a good laugh too over a cappa. Process of getting our new car was smooth and fast. Gavin kept us updated throughout. Collection day was made special too with our car covered and nice welcoming letter by the side of it and myself and my boy uncovered our car together. Gavin also took our first family photo for us with our new car. And finally I was given the keys and been explained the controls of our first Mercedes Benz. I’ll see you soon Gavin for the coffee ☕️ 👍

G. H.

After experiencing problems with the battery on my Mercedes C class, I referred the matter to my Mercedes main dealer. They solved the problem which was a failed battery cell together with a faulty sensor governing the charging rate. As a consequence of the problems I had experienced the manager was very generous and cleared all the costs involved, and I am pleased to say my car is now working well. Excellent service from Mercedes.

I. C.

I love my new car. I had many questions and Jacob was very helpfull, thanks to him everything went smooth.

D. C.

I give it a five star rating because of the experience and the TalkThru and the videos they sent me of the vehicle And I would highly recommend dealing with Mercedes Plymouth anybody looking for a Mercedes mr Matthew Smale is your man to speak to👌

M. H.

Excellent service, I needed the car quickly, so they organised the MOT there and then......brilliant staff

s. g.

Great company to deal with when on the search for our new Mercedes although in the end we reluctantly purchased through another Mercedes dealership(down to vehicle available), nothing was to much trouble and a special mention to Jack Bunyan who was excellent and professional with all his help and advice. I will not hesitate to contact them when we are in the market for a upgrade in the future. Keep up the good work guys regards Stefan.

A. F.

Service from Jack and Ryan was excellent. They both went above and beyond to ensure I understood everything and that I got the best deals and such. The car was in excellent condition. Can’t fault their service. They regularly check in to see how the car is and if I am happy with it.

j. w.

Excellence service from Gavin, how he managed to get the car down to the Plymouth Showroom so quickly for me to test drive was amazing. Explained every part of the process clearly which made it easy to understand. Car was in immaculate condition when I picked it up as well. Very happy.

P. W.

I have been dealing with Mercedes Plymouth for some years now and all the staff are polite, friendly and professional. You don’t just buy a great quality car but a great personal service. I was happy to hear Gavin Osborne had returned to the branch and yet again ordered a new car and the great service and support he provides was there again. I can not recommend him highly enough including the staff he works with. Thanks Gav, can’t wait for the new car. Paul whiteley.

H. P.

As a fussy customer who needed good lumbar support, Ryan went above and beyond to make sure my needs were met in the car I chose. He had extremely good customer service, fantastic communication from start to finish and I can't thank him enough!

O. F.

Gavin Osborne has provided excellent support, guidance and help for my husband and I. He is a true professional and takes the time to get the best solution for our needs. He is thorough and extremely kind and has made our dealings with Mercedes pleasurable and safe. I am disabled and have needed additional help. With Gavin, nothing is too much. He makes sure that we are well looked after and that all our personal and Mercedes needs are dealt with quickly and efficiently. When we get our next Mercedes we will definitely be asking Gavins advice.

A. T.

I had the pleasure of dealing with Todd Hamilton whilst getting my CLA. Todd was always on hand to answer any of my questions. Start to finish the whole process was extremely swift and stress free. Brilliant service.

D. L.

Managed to book in quite quickly, Good efficient service, received confirmation of booking. Pleasant staff.

N. C.

I have just agreed a deal with Gavin and Ryan for a CLA45s. With me being quite far away we did a live video call so I could see the car inside and out and ask any questions. I was also informed on anything being done to prepare the car ready for collection. Communication with Gavin so far has been great and would highly recommend dealing with him and Mercedes Plymouth. Will be sad to see my car go but also very much looking forward to getting my new one, thanks for everything so far!

M. S.

Mercedes of Plymouth offered me a premium service from start to finish. The service manager Ollie was polite, professional and very efficient. I arrived late but was acxomodated almost immediately and ensured i was catered for whilst the wprk was done. Following service A on the vehicle the car is driving like a dream. A definite 5 stat experiemce and i would not hesitate to use them again.

H. P.

When buying a car the service is excellent.

G. C.

Gavin the salesman was fantastic and was very helpful. Car was prepped to a high standard. Will definitely be going back to gavin for my next Mercedes . Howard C43

A. K.

I went in to look at a part exchange upgrade from an A35 to an A45. Though I decided against it in the end (personal decision) I found ‘Kyle’ to be extremely helpful in giving me insight and information about the car and how the process would be handled. Thanks again, Angus

T. L.

Itwas a refreshing change when I first met with Jack & Ryan, who were nothing short of welcoming and supportive from the outset. I would like to thank them and the entire Mercedes team for restoring my faith in car dealerships again. From the moment I entered the showroom, to the subsequent weeks after I drove my GLC off the forecourt, I have been treated with integrity, professionalism, transparency and great customer care, like nothing I had received prior. I appreciate I'm not a 'high-roller' and I haven't purchased the newest / most expensive model from your dealership. Nonetheless I was never made to feel like a second hand customer...in fact quite the opposite, I was made to feel valued and respected. I have visited the dealership twice since my purchase, purely for advice on how to use the new tech on my GLC and on both occasions the service continues to be flawless and responsive Therefore please pass on my thanks to your team, but particularly Jack and Ryan, their efforts have made this experience one to remember - I will be a loyal customer for many years to come.

S. C.

I bought a 2nd hand vehicle and i can honestly say i felt so welcomed from the first enquiry. Ryan S was excellent with the handling of myself and made me feel comfortable throughout the process as he helped me whittle it down to the perfect car.

K. W.

Gavin Osborne has been so helpful with getting me not only a good deals but amazing car. The support you get is great and I know if I had any issues I am confident a call to Gavin would be all I need to do.

D. L.

Excellent & friendly service. And they park your car for you in tricky parking spaces

S. E.

I have been requested to review my experience. Not sure which car this refers too. 1st Experience E class engine management fault. Phoned Mercedes a couple of times to be told the service dept would phone back, they didn't. Found the one line booking and booked it in. Had a call back and was able to sort out other recall issues on E class and A class. Car went in and fault was solved with a DPF pressure sensor replacement. Drove Home and stopped for fuel, on restart EML came back on. Phoned Mercedes who again did not phone back. Eventually phoned through to an embarrassed service manager. Took the car back, the fault was corrected and the EML is now off and been OK for a week. Fingers crossed. 2nd Experience A Class engine management recall/update, no problems and slick experience.

D. T.

Excellent service by kind and smiling people, car was on time

K. N.

If I could 6 stars I would! Todd and Will at Plymouth have been absolutely amazing. They’ve gone above and beyond and couldn’t done more for me if they tried. Top class customer service. Absolutely loving my GLC which was delivered just over a couple of weeks ago. Todd is asset to the company. Thank you so much for everything.

m. L.

Our 5 stars go to Gavin Osborne of Plymouth Mercedes, always gave up top class service with the 2 A Class’s that were sold to us. We need more sales executives like Gav, keep up the excellent service and 100% recommend.

P. W. H.

Extremely helpful from start to finish when my car went in for a service . Booking straight forward . Pick up and delivery of vehicle efficient and so friendly and helpful I also needed my lease extended and this was carried out with ease . Absolutely received top notch service . Thank you!

S. B.

Jack was great to deal with straight from the initial enquiry! Unfortunately due to personal circumstances a deal couldn’t be made but would definitely revisit in the future when looking for another new Mercedes!

K. C.

Under Unfortunate circumstances I was in a rush to get a used car. I rang the dealership in hope they could find me a B class in my price range. Ryan was amazing and worked really hard, backwards and forwards with emails and phone calls to secure the right car for us. After viewing the car I was a little nervous about them getting the car to standard with slightly more wear and tear I would of liked.I was reassured it would be a set standard on collection. I fully put my faith in Mercedes and picked up the car today and it well and truly looked amazing and they definitely did as they said they would. Also when the car took more time than first calculated to be ready for collection Mercedes provided us a hire car to drive, which I’m truly grateful for being a mum and NHS worker being able cart my kids around and get to work is so important. Christian was also amazing throughout and at handover. Really satisfied with our purchase and will definitely return for servicing and cars in the future I will also recommend to everyone. If I could improved any part of this process it would of been communication after sale. Keeping me up to date with Collection date (as the car took 3 weeks and 5 days to be ready due to parts). Also mecrcedes Plymouth should definitely get funding for a collection bay .. Audi had this and it really was a special touch compared. Overall though Mercedes Plymouth you really did deliver !!!! Thank you all involved

C. R.

Excellent customer service as usual. Thank you especially to Gavin for his updates which were very much appreciated. Always a pleasure to visit this MB showroom!

R. E.

Great customer service, efficient friendly staff

s. w.

Swift transaction all good, tnx

J. L.

Plymouth Branch Care, High Quality level of Service Thanks

D. A.

Team is magic- my car is like new now- amazing service and so supportive nice people! Never met so proffesional team before. Mercedes is the best!

B. C.

Awesome experience and Mr Liam Howard is professional.

T. L.

Gavin Osborne was brilliant and a credit to Mercedes’ uk thank you

C. B.

Gavin and ryan went above and beyond. Excellent service. Attention to detail.

S. W.

I have recently changed my car with this dealership after a pleasant and unexpected call enquiring into whether I had thought about changing my A class (which I hadn't )as it was only just over a year old. Callum sent me over some details, a short video of a similar car to what they were offering and within a week I was driving away in a new car with an upgraded spec to what I had been originally offered at no extra cost! The transaction was very seamless and one of the easiest part exchanges I have done. Nothing was too much trouble and I'm pretty sure that I will be purchasing my 4th car from them when the time is right.

E. R.

Bought a used Mercedes CLS350d from this dealership. Excellent pre and post sales experience. Callum Pridmore the sales person, whom, I have only dealt with via phone and email, gave an exemplary customer service experience. He instilled confidence in the car and the dealership. So much so, my company bought the vehicle for £35k, without a test drive and based on video, pictures, email and telecom. We are based in Birmingham. We will buy from this dealership again. I have recommended to several friends and family already,

A. M.

Bought an A class with my Partner, very good service from Jack and Jake! Even though we had to wait ages for our V5 to come back!!! Sorry😕... but absolutely lovely guys, let us test drive and really helped us find the car for us!

M. E.

Very professional and highly knowledgable, personal level of service provided by Callum at Mercedes Plymouth, starting from my initial enquiry right through to picking up my new EQA earlier than expected ! I would highly recommend both Mercedes (Plymouth) and the Mercedes EQA for delivering the high quality you would expect.

P. M.

First class service you would expect from this dealership. Every aspect from initial reminder through to the service and curtesy car was faultless. Many thanks to the whole team at MB.

P. W.

My service station is in Bridgend South Wales but i had a reason to have something checked when i was on holiday. I must say what a difference in service, plymouth is 100% better. Everything done with no problems great service and staff. Even had a video sent of what they had done, brilliant. Bridgend has got a lot to learn.

T. S.

I have thoroughly enjoyed my three years with my A class saloon .The help and assistance I’ve had from MERC BENZ PLYMOUTH was nothing short of excellent especially from Gavin.lm now looking forward to my new GLA which should arrive in few short weeks,again with some great help from Gavin and Ryan and there team at MERCEDES BENZ SOUTHWEST PLYMOUTH

V. F.

Disappointed with service. Reception unfriendly. "Job" took an hour longer than advised. Was given misinformation regarding work carried out. Just hope the "job" was satisfactorily completed. How can I tell?!

P. W.

Simple and straightforward to deal with. The process is transparent.

l. C.

Excellent customer experience from first enquiry to driving away.

M. L.

I decided to buy a Mercedes back in 2018 and have since upgraded my car and the service has always been good. I’ve had a few issues with my mercs including the fuel cap randomly opening, a few issues with the tech/ satnav and most recently with the soft top roof. All have been fixed under warranty which has been great, although my recent experience (hence the four stars and not five) was tarnished by a slight hiccup in the dealership when I turned up only to be turned away, and I also had to drop my car off 4 times until it was finally fixed (due to parts not turning up). However, despite this mishap I must say the service, particularly from Jennifer Woods, was amazing - she went above and beyond to ensure my vehicle was fully functioning, always pleasant and in communication with me and also sorted out another car-related matter for me - which I really appreciated - she restored my faith in mercs if I’m honest as I was close to leaving. The cars/ manufacturer seem to have a few premature faults that the manufacturer should hopefully take on board (one of them being the quality of their upholstery), but essentially this isn’t Mercedes south west’s fault and Jennifer dealt with it very well so despite the mishap, I can’t fault the dealership.

J. S.

Excellent customer service, really appreciate all the hard work Gavin and Matt went through for me. I also would like to thank them for the advice they provided me with. Two really great guys, unlike most car salesmen!

A. M.

Came in today with my 12 year old car for a minor aesthetic part to be replaced. I was 45 minutes late, stressed, and also needing to be looked after immediately so I could be on my way; not my normal behaviour or expectations! But I was treated as if I was a customer that had just bought a brand new high-end car with them, despite having an old shed, being late, AND needing to be prioritised. Truly excellent and appreciated. I will happily come here when I'm ready to buy another Mercedes.

B. H.

Extremely impressed with the customer service from beginning to end.

T. A. N.

Gavin has helped to make the remote transaction smooth and we really like the car that is delivered today. Many thanks!

S. H.

Gavin Osborne was brilliant looking after my mum, she brought a car that was just what she wanted and she didn’t feel pressured to buy. Would highly recommend him.

k. b.

Absolutely delighted with the service at Mercedes Plymouth. The staff were lovely, courteous and very helpful! They delivered the car out to me to test drive and nothing was too much trouble and the grand unveiling was a lovely touch! Rod who was my point of contact ensured all the paperwork was above board for me and even filled the car with fuel so I was 'good to go' as he put it. The only minor niggle is that you rarely get a response when phoning the main switchboard but they are always prompt at returning calls. Over all it was a great service and love my new car! I would happily recommend Mercedes Plymouth to anyone!

C. M.

Great Staff Good Service Highly Recommend

M. H.

As always excellent service. Friendly staff, and not as expensive as you may think. The satnav update for my 2011 e class was actually cheaper (£99) than the 3rd party sites I visited that averaged around £150.

G. H.

My daughter wanted to upgrade her Citroen C3 and saw the advertising outside of Plymouth Mercedes, at Derriford, of the new Smart 4 door saloon. I took her in for a look around and she was introduced to the Smart range by a young salesman, who offered to take her on a test drive. She asked me, her Dad, for my opinion, and as an owner of my 3rd Mercedes from this dealership, what else could I say. She chose the colour and other details which would suit her and the vehicle needed to be order from stock. They gave her a date when she would be able to collect the car. On the day, I went with her and her young son, we were greeted by a young saleswoman. We could see that there was a vehicle in the front of the showroom which had been draped with a Mercedes shroud and cordoned off with red rope and chrome pillars. They were very excited as the shroud was removed to reveal her new car. We were given coffee and cakes before the car was driven just out of the showroom. With everything explained to her my daughter took charge of her new car and took us for a drive around the quiet roads nearby before launching out on to the busy Saturday morning traffic and home. It was a lovely experience for her with her first ever new car. She was treated very professionally, as I was, by all the staff she had dealings with at this branch of Mercedes.

N. S.

Exemplary experience at MB Plymouth with my latest car purchase. I was looked after by Jake. It is hard to imagine what else he could have done to make the process any more pleasurable. I know we have a right to expect this from MB, but in my experience (in other MB dealerships) on occasion they fall short. Certainly not this time.

P. C.

Great service Great Value Easy to do business

C. B.

Always very friendly and helpful pleasure doing business with and a free cash wash and vacuum Chris Beer

O. N.

Very friendly and helpful staff.

R. D.

A typically high class Mercedes experience, with excellent personalised customer service from Gavin Osborne Would you 100% recommend!

S. C.

Delighted with the service from Ross, Jas and all of the team I have dealt with at Mercedes Plymouth. They made the whole buying experience easy and enjoyable.

J. C.

I have a smart car for our business and when it was not very well Mercedes Plymouth went out of their way to help get the car back on the road. The gorgeous ladies on reception are always there to greet with a wonderful smile. Overall I have a positive experience with Mercedes and woudl not hesitate to recommend :)

K. M. (. a. Y.

I really cannot complain about the customer service here BUT I really should not have had to sample it 6 times in a year for a brand new car. Totally unreliable electrics. Annual service today and another electronic issue to sort but they did not have time to do the latter so it has to go back!

J. S.

Just purchased a Smart 4-2 . dealt with Shelby and Christian. Very professional, not pushy at all. Excellent experience. READ !!! I thought long and hard before putting this comment...Before you purchase a Mercedes or Smart find out how the Stop Start system works. Mine lucky if it has worked 10% of the time and the company justify this with poor excuses about full battery charge..."Its New" ASK THE QUESTION. 4th Smart still love them...

D. P.

We have recently bought a car from Mercedes Benz Plymouth after having a bad experience with a car from another garage. They were absolutely brilliant. They were very professional but really friendly and helpful. They lent us a top of the range car for our daughters wedding as ours wasn't available. Stuart and Nick were the people who primarily dealt with us and they were great. We cannot praise the service we had here enough. We will definitely be using this garage in the future for all our motoring needs!! Thank you Kath and Rod Pethick

D. B.

Excellent service. I have been in the motor industry for many years and the service from Jack was very professional

K. M.

A little difficult for parking, greeted as soon as you enter the showroom and offered tea or coffee which i think is a nice touch. Extremely pleasant staff and absolutely no high pressure selling. I will definately return here in the near future to make a purchase.

H. R.

Car delivered to my house avoiding the need for me to make a lengthy journey. Excellent service throughout, all staff extremely helpful.

M. F.

Great Service, very helpful, on time delivery. All exactly as promised.

a. s.

Good service helpful staff

J. W.

Matt a good salesman nice chap very helpful needs more support from above

T.

Truly memorable experience! I bought a car from Louise Kidger on 20th of December 2018 from the Plymouth Branch. She was very professional in her approach and it was a breath of fresh air to be dealt with a non pushy sales person. Thank you Louise! The handover was finalised by Shelby, who again was a pleasure to do business with. I would not hesitate in recommending the Plymouth branch and will definitely be using their services again in the future. Mercedes Plymouth, thank you very much for going the extra mile. I am happy owner of the only one AMG S63 with Carbon Ceramic Brakes in London :)

J. P.

Mercedes Benz Plymouth were so helpful and easy to deal with when buying my A Class CDI Sport. I enquired online and Chris Baines got back to me quickly with a personalised video of the car itself so I could get a better idea of how it looked rather than the photos. I booked a test drive and was greeted by Chris when I got to the showroom. He was very informative about the vehicle and knew it inside and out. We sorted a deposit and picked it up 3 days later. The handover was smooth and the car was even under a sheet on arrival and unveiled in the showroom for me to drive straight out. Really looking forward to going back already to pick up the next one! A huge thanks to Christian Baines who was helpful throughout.

A. S.

After hunting for an SLK for several weeks as a gift for my father, I decided to try the main Mercedes Benz dealer in Plymouth. I had avoided them at first because I assumed there would be a “main dealer price premium”. After walking in and being greeted by Louise, I sat down to a nice free cup of coffee and a cake. Judging by the luxury look of the dealership and the lovely service I was already thinking that the car price was going to be a lot higher than the other dealers and private sellers I’d already seen. To cut a long story short, it wasn’t! I found an extremely high specification 2013 SLK for the same price it would have been elsewhere - but with the added bonus of it being an authorised Mercedes used car. This means it has full Mercedes main dealer service history; is in immaculate condition throughout; has 12 months Mercedes warranty; has had a full health check; comes with 12 months roadside assistance; etc etc etc. No other dealer was offering anywhere near this but still demanded the same or very close to the same price. I paid a deposit and waited for final preparation. On returning to pick up the car, my mother, father and I were greeted, again, by Loiuse. The car was inside the showroom, hidden under a Mercedes cover, with a sign next to it greeting my mother and father, by name. What an amazing experience. Mercedes Benz made my dad feel like he was a king. He was so overwhelmed. This wasn't special treatment just for us. This is how they do it at a Plymouth Mercedes Benz. What an amazing service. I’ve purchased Porsches, BMWs and others but have never experienced such a great team. Special thanks to Louise.

R. G.

Really good service in June from salesman Stuart - engaged and considerate of my needs (rare attributes in car sales personnel!) Feeling very confident and happy and about my new SLK deal - can't wait for delivery in September :-)

T. T.

The staff are fantastic and friendly. Full of great knowledge and details for the car we were looking at. I cannot recommend them enough.

D. S.

Friendly first class service:

A. M.

The car I wanted with a flawless handover

c. b.

First time at Mercedes main dealer, needed my wheel nuts removed (didn't have the locking nut removal tool) very good service, all done in the time it took for me to drink a coffee and best of all NO CHARGE . Thanks .

B. B.

Spot on, found the car I wanted, got a good part exchange for my car ,picked the car up two days later ,presented well by Callum the salesman

J. C.

The company went above and beyond to meet my needs in the purchase of a smart car Excellent customer service From start to finish Thank you so much Jasmine

W. T.

Ist class service as always

A. C.

Good selection of cars staff are nice let me taste driver for the weekend to try the car loaded up. What you find is when you own a Mercedes your 'll ready there unlike driving something else

W. L.

Always find first impressions count. Too many staff . How much is this going to cost me .

J. T.

Efficient and swift service

M. S.

Excellent purchasing experience. Friendly, knowledgeable staff

R. B.

Very good experience when purchasing new car from all involved at Mercedes Plymouth Branch.

T. D.

Had the car serviced. Great staff communication from all involved. Always friendly thanks 😊

E. T.

Great annual service at Mercedes Plymouth today. Guy and Louis really helpful and approachable throughout.

P. T.

Great service, helpful and pleasant staff, work completed on time, even cleaned the car inside and out afterwards.

N. M.

Staff curtious and friendly

A. T.

I am withdrawing my review as I thought this was an inhouse survey, rather than a public google review. I will talk to the business directly

V. W.

The staff are happy to help and my car has always been in good hands with this dealership

J. L.

Bought my new Smart car from here. Staff were amazing and made me feel very special.

W.

Great service from Louise. Tested a lovely car and looking to buy one next month when it comes available

R. G.

Very good service. Highly recommend. Jake Brown very good professional, he will look after you.

P. J.

Good, helpful reception staff. Excellent support during servicing of car.

A. S.

Great sales man

D. M.

Very good experience some great cars. Staff really friendly and professional.

R. D.

Very helpful staff, car immaculately presented, still hopeful of getting our dream car!

K. h.

Very polite and efficient service first class customer experiance

j.

Very helpful members of staff and attentive to my needs

S. F.

Because I was buying a new car Customer parking Safe environment Professional staff

P. T. (. B. F.

Very helpful and straightforward didn't feel like any extras were pushed and happy with car.

S. D.

At last hopefully my Merc is back all repaired good service from Plymouth Melissa very grateful

N. Q.

Very helpful polite and respectful even considering I was only there for parts

P. R.

Always the highest standards of customer service. Thank you

S. M.

Very comfortable waiting area , good coffee and cake , and excellent customer service .

I. R.

Would not need to keep going if bloody car stops breaking down

R. C.

If you want to be looked after ask for Will, definitely quality cars

D. R.

Just dropped off the the car for some work tomorrow. Not problems everyone very nice.

j. g.

Went in for a van part and was out 5 minutes later. Excellent.

P. S.

Very high class service, which you would expect from a company this big.

D. M.

Pleasant staff well thought out range of cars

w. l.

Great costumer service, very friendly

P. S.

Great customer service, above n beyond

T. J.

Friendly, helpful staff, good selection of cars

T. L.

Great staff, very friendly and helpful.

J. M.

Excellent service. Friendly staff. Coffee and cake 👍

A. L.

Excellent service, thought at £176 per hour labour charge, very expensive

J. A.

Great for spears, very helpful.

E. S.

Very good and they look after u well

A. G. U.

Great service, very helpful staff.

K. L.

Always a good experience very friendly and helpful

M. H.

Visited the jack rabbit next door.

T. R.

Fantastic staffs,outstanding service! Thank you

D. C.

Service from staff was great

G. J.

Really helpful and friendly receptionist and administrative staff.

K. A.

The service was completed with efficiency

M. A.

Excellent customer service and no hard sell

J. E.

Excellent service and very customer focused.

W. H.

An amazing place and lovely helpful staff x

S. W.

very good service.

L. T.

Amazing customer care. Amazing cars.

d. m.

Great deals you need to look .

G. S.

Nice friendly staff and good service

I. M. 4.

A very nice and friendly service

R. W.

Brilliant service. Love it!

D. C.

Only came to pick up my son Aaron

a. h.

Back to normal now it's open

K. H.

Excellent Very helpful

J. M.

Great service.

R. I.

Not much room to park at entrance.

F. I.

Very helpful, professional and courteous

M. C.

Great experience with friendly staff

P. S.

Excellent service

I. M.

Perfect place very very helpful.

R. J.

Excellent cars and service

D. N.

Good cars good service

S. C.

Very good

N. K.

Very courteous and professional

G. B.

Better service this time

p. A.

Great service &coffee

G. S.

Beautiful cars. Beautiful women.

L. F.

Brilliant customer care

J. P.

Efficient and timely.

D. H.

Looked after very well

P. S. o. f.

Great service

V. S.

The best

J. B.

Excellent service

J. V.

Great service

G. M.

Helpful staff.

B. W.

Good service

S. G.

Standard Mercedes garage.

J. L.

Brilliant

J. B.

What else is there to say its mercedes

K. G.

A+++

s. m.

Friendly staff

N. R.

Excellent place

A. K.

I was working there

A. C.

Never been

K. J.

We were made to feel at ease. Matt Smale very competently answered all our queries and questions.We would be very happy to deal with him again in the future.

L. B.

Absolutely amazing experience buying my new car from Mercedes in Exeter, Ellie and Sam really looked after me and guided me through the entire process. Thanks to them buying my car was so easy. I’d definitely recommend buying your car from this fantastic dealership!

C. M.

Had an excellent experience with Matt. He was friendly, helpful and informative and on hand whenever I needed him. Over the moon with the service and my new car.

M. Y.

Fantastic service as always, the team of Matt, Todd & Kyle were all brilliant. Nothing was too much trouble, a 1st class experience. Would definitely recommend

G. Y.

(Translated) Fantastic service! (Original) Fantastyczna obsługa!

Z. A.

T. F.

P. K.

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