Reviews of Grosvenor Motor Company BMW Specialist. (Car Dealer) in Reading (Berkshire).

Grosvenor Motor Company BMW Specialist

360 Reviews

292 Comments

Car dealer

BMW dealer

10 Richfield Ave, Reading RG1 8EQ, United Kingdom

Description

Information of Grosvenor Motor Company BMW Specialist, Car dealer in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Grosvenor Motor Company BMW Specialist

Popular times

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Reviews of Grosvenor Motor Company BMW Specialist

A. S.

Have used Grosvenor before for an MOT in the past..quick efficient service! This time..phoned up Monday for an MOT and Brake fluid service, helpful and curteous gentleman at reception booked it all in for Wednesday! Car was well looked after and a complimentary wash and vac included! Had another small request a day later which was dealt with promptly by the really helpful and knowledgeable girl that works there! I should have got their names but they know who they are..thanks once again. Definitely will be using Grosvenor again!

a. m.

This was my first trip outside the dealer environment for 10+ years. And it was very good. Initial communication was excellent, speedy and informative. My first major service post-warranty. A courtesy car came as standard and all was ready when I dropped off mine. Price was agreed beforehand and didn't change. Early on I was sent a video of the underside inspection, covering tyres, brakes, exhaust and so on. Car was finished and ready for collection in the early afternoon with an advisory on some bushes. Cost was competitive and I shall return in due course. Particular mention for Georgina who presents a helpful, pleasant approach on behalf of the workshop and answered my slightly technical questions both before and afterwards.

J. A.

My BMW m3 had engine management light on and after few minutes engine went into limp mode. Called Grosvenor Reading who were very helpful. Tried to accommodate me next day and even supplied me with courtesy car. After working on my car for couple of days fixed my car for free. And valeted my car. What a service from these brilliant guys. I would like to thank everyone at Grosvenor for looking after my car. I will be using them in the future. Many thanks Justin and Grosvenor team.

D. B.

Excellent service, kept me informed of any parts/work that would cost more than estimated, a courtesy car to ensure I could carry on with my day and finished off with a clean car too! Very knowledgeable and great customer service!

r. s.

E46 m3 smg software updated I travelled two hours to Grosvenor to have software flash/ update to the smg gearbox and dme on my e46 m3, first time I have used them.When I made enquires and booked in for the work they were very friendly polite and knowledgeable. My car was ready within a few hours of me arriving and on the drive home my car performed exactly as I was told. I am very happy with the company and the work carried out. I will use Grosvenor for all my bmw needs in the future and the four hour round trip will be worth it. Thanks again

K. J.

Fantastic service, first time here for me, will be my only place to go from now on, and the courtesy car is a great bonus as could still go to work while they done my mot and sorted my led light indicator. The reception staff were very friendly and professional.

T. T.

Superb service, I called on behalf of one of our customers who lives locally to Grosvenor, and they were able to fit him in same day for a diagnostic, clear his faults and wish him happy motoring. I'd definitely recommend them and wouldn't hesitate in using them again in the future. Five stars and a big thank you.

S. N.

👌👌👌👌👌 I meet few car Garages in Reading. Everyone was promising high class service , even Used car dealer. I wasnt happy from services until i went to grosvenor . Helpful with any issue, car check and service on High level 👌👌👌👌👌

S. P.

Grosvenor BMW had my BMW M2 in to replace a diff input seal. Got the car in within days, did a super job and were excellent to deal with, a very happy customer!

A. K.

Just want to say a massive thank you to Barry and the team at Grosvenor for all the help and work they did on the BMW. The car has not run so well in the 4 months we have had our BMW, would highly recommend them and we will definitely be going to them again.

M. K.

I would recommend this garage to everyone! Polite staff, honest, always happy to offer advice and work very quickly. Very happy customer who will definitely be returning in the future.

P. L.

I brought my car here for a full service. They called me afterwards to say that the bolt that holds the oil may have been sheared at my previous service. They would look to see if it can still hold if mot I would have to fork out almost 1k. Thankfully that was not the case and the bolt held in place. That shows honesty. The service they did was also fantastic. The customer service is second to none. Thank you.

B. B.

The staff at Grosvenor are knowledgeable and genuinely interested in BMWs which makes every visit a worthwhile one. I can trust them with my car because I know the experience and care with which they work on cars, my pride and joy will be returned to me better than I left it in the morning. The staff are happy to discuss any issues and quick to advice on any possible failures/issues to look out for in the future. As long as I have a BMW, I’ll be taking it to Grosvenor.

S. S.

Excellent customer care , so helpful with advice ,honest , and efficient often able to have a courtesy cars. Upfront and clear about any additional costs. Trust them to do a brilliant job, every time, wouldn’t take my cars anywhere else.

T. L. K. U.

Took my father in law's car here after he'd spent over £500 on it at another garage to then be told to scrap it. The team where super helpful booked in and diagnosed the issue within the hour car fixed within 2 days and now running like a dream. We will definitely be back.

F. G.

Took my 1-series BMW in for digital speedo activation. This highly recommended upgrade was done efficiently and at very short notice. What is more, Barry then spent 20 minutes answering all my detailed questions about how to get the best out of the climate control system, the driving information displays and the inner workings of the satnav. Fantastic service, thanks Justin and Barry!

D. B.

A great professional service, they managed to diagnose and complete a large amount of work on my car in an impressively short amount of time. Everything was clear and upfront. 5 stars!!

I. M.

Twice now this company has saved me £2K each time, by making sure I avoid going to other main dealerships. First by resolving a common steering lock fault, where the steering wheel just locks itself and stares at you as you wonder what you did wrong.....and 2nd by fixing a common main head unit/idrive fault where it is on a ludicrous restart loop, that Apparently is so commong they see it many times a week. If these faults are so common, BMW need to get it sorted, but also, why can't other places offer the reassurance beforehand that they can fix the problem? Nothing common about the service here. First class!

A. L.

Great place. I love the fact they send you a video explaining what they've found. I appreciated the courtesy car as I'm not that local to them.

Y. N.

Impeccable service from start to finish. They were prompt and polite during booking and were more than happy to give me quotes with and without my own parts. A health check video sent to you whilst your vehicle is on the ramp shows you the level of care and transparency they work with. This is a gem of a garage, when it comes to any work on a BMW, you really do not need to look any further. They even vacuumed and washed my car!

t.

Just returned to Grosvenor BMW for a service after a 3 year absence due to new BMW after previous 8 years of excellent service. On my return I found that all the members of the team Pete, Justin & Barry were not only fully prepared with all C-19 procedures but more than helpful with up to date suggestions and helpful hints regards my car. Just as friendly and professional as I remember and a prompt competitively priced service with nothing too much trouble. Nice to be back.

L. D.

Fantastic, required service book records and stamps for a privately bought car and it was done without a hassle. Sent in the post and recieved back in just one week. Also got a lovely covering letter and some A4 paper over the stamps so they didnt smudge, bleed or blot! Extremely thoughtful and helpful, thank you (especially Georgina).

I. M.

I had an appointment yesterday at BMW Specialist Grosvenor Motor Company to repair a worn steering rack, on my F30 BMW, as well as replacing my rear disc brakes and pads, with handbrake adjustment. I received the most professional, courteous and expeditious service by the Team. The work carried out was demonstrated to me via video clip, and was carried out to my complete satisfaction. I will definitely be returning to Grosvenor with further servicing and any other required repairs, rather than going to a main dealer. Thank you!

A. L.

Established and knowledgeable Motor Company. Tidy workshop , good location, sound advice and solutions to meet your current/preventive car requirements. Returning 2yr 'M' customer.

G. M.

I had an issue with the steering wheel on my F30. The service at the garage was exceptional and my fault was sorted out straight away. Barry and George were more than helpful and Barry kept me updated throughout the process. I received a great video by the technician working on my car detailing the parts that needed replacing. A big thank you to the team, keep up the good work!

Y. A.

I came here last month when I had issues with my E93 convertible. The convertible motor was not working and therefore the roof was not retracting. The friendly staff here diagnosed the issue and offered me the solution; a brand new motor from BMW costing £1,400. When I explained that was out of my budget, the staff offered me a cheaper solution. £600 or so pounds later, I had a refurbished motor fitted with the peace of mind of 12 months warranty. The work was carried out the same day and my car was looking clean and vacuumed, ready for the sunshine! I would highly recommend this garage for all work on BMWs and I will definitely be coming again. Thanks guys!

M. S.

I brought the car in to investigate driving noise. The guys immediately identified a leaking suspension arm. Unfortunately, I had to replace it using BMW Extended Warranty at dealership, and without going into details, the contrast in the attitude and quality of workmanship couldn't be more pronounced. Everyone I met at BMW Grosvenor is super-passionate about BMWs and making sure that their customers are happy with their Ultimate Driving Machines. The guys went above and beyond, further than one could expect and definitely much further than the official dealership did. Barry, the service advisor, Mitch, the senior technician, and Peter, the owner and director, all genuinely wanted to help and address my concerns. Peter even took me for a drive and personally demonstrated where the issues were; Barry went on a drive with me to make sure he personally understands what issues I'm concerned about; Mitch changed the wheels on my car to some wheels from their own cars to exclude the noise coming from the wheels. And as a pleasant surprise, the guys only charged me for the actual work they've done. Genuine huge thanks to you guys! You've got a new loyal customer.

T. W.

We've used Grosvenor for the last 10 years, always helpful and honest, easy access to courtesy cars, no complaints.

A. M.

Always had an amazing experience with this garage. I used to drive an old bimmer: a 20 year old 320i. I just wanted to keep it on the road without spending more than its value on maintenance. I mainly wanted anything that has to do with safety sorted. Grosvenor provided me with an excellent service over the years doing everything within reason and within budget. These guys actually have some parts better than the original ones and they guarantee them longer than BMW guarantee theirs (including some for life). Some of the part they developed fix engineering errors made by the original manufacturer. I am thinking about the parts in some of the newer engines as when the original part fails, it destroys the engine beyond repair. Sadly I sold my old bimmer but they helped me to keep it safe on the road. It looked shabby (like inspector Columbo car) but it never let me down. I now drive a recent 5 Series Hybrid. Uncommon model but they have no issues with that. I took it today for a break oil change. Done within a few hours and the car was even valeted. They changed a couple of settings in the dashboard so battery charge is now presented better. To talk hard figures: - Price for brake oil change: £49 paid at Grosvernor. - Price for brake oil change as quoted by BMW: £98 without the smile. In the financial equation, I also include the fact that if I want to keep the resale value of my car, I need to make sure its maintenance book is stamped regularly by reputable and recognized houses.

L. C.

Had an message on car saying take to BMW immediately, I rang them up and told them about the message. Josh told me to take the car into the garage ASAP and they will look at the car and try to rectify the problem on the same day! Well! Amazing customer service and ture to their word, taken car in at 9am, phone call @11am with the problem and fixed the problem the very same day. (Manifold replacement & crank pulley repair) The mechanic even comes and has a chat with you, super friendly and customer service is the best one could ask for. What more can I say! Well done team, I will definitely be using this garage again.

M. C.

Thanks to all the team. Car fixed (water leak, electrical issues and sunroof problems) Part of the fix was giving me the option or disabling the phone or buy a new part for £900, don’t think many companies would of mentioned the disabling option. All sorted in one day, washed and hovered and ready for holiday on Saturday!! Thanks guys. Mark

R. H.

I had a steering issue with my car. My local garage recommended an expensive solution. But gros were very knowledgeable and had a good idea on what to change for a fix for less than half the price. The car was on the ramps, inspected and then fixed in less than a day. Very pleased with the service and I'll be sure to use them again

m. a.

Having recently booked my BMW into Sytner for a minor service costing £350, I decided to contact Grosvenor who were recommended. Asked for the same service which was £160 which considering it's just a oil change BMW must be laughing all the way to the bank . Decided to cancel Sytner & book my car in, excellent job plus also had the bushes replaced which has transformed the cars ride quality & road holding. As someone who has had BMW's for over 20 years Grosvenor will be my future company for all my cars needs. Great work using genuine BMW parts at a reasonable price.

T. A.

I have owned many BMW's over the years and always used franchised dealers for servicing etc. However, on this occasion I decided to use Grosvenor to fix my BMW 320d AC issues. Not only where the staff extremely polite, friendly and professional, they found the fault and informed me in a timely manner and carried out the repairs the same day. When I dropped my car off, they informed me of the work they will carry out (in easy to understand technical details) and when I picked up the car, I was given a detailed description of the inspection and work carried out. The costs to replace my AC compressor unit was very fair and I would say from experience very competitively priced, so I was more than happy. I will definitely come back to Grosvenor in future and I would highly recommend them for any discerning BMW owner.

S. P.

Friendly welcoming staff, excellent knowledge and impeccable work, this company really knows what they are talking about, saved me a fortune on main dealer prices. Highly recommend. Even washed my car, thanks Grosvenor Motor company 👍

B. c. g.

I am very happy to take my car to Grosvenor. Great team and a very fair price. Definitely I found a garage where I can take my car without any problems.

C. H.

Had a problem with my footwell module Grosvenor motors sorted me out a reconditioned one for half the cost of a main dealership. Also I needed a new key for my BMW they sorted on out again much cheaper than a main dealership. When I collected the car they had cleaned inside out out. I will be visiting again great service by everyone they feel like you are using a main dealership but at a much lower cost.

M. T.

Booked my 1 series in for the Apple Car Play Activation, and couldn't be more impressed by the end to end set up. Firstly, Justin and the team were extremely accomodating and punctual in replying to my endless questions, and getting booked in was a breeze over email. The end product was also everything I had hoped for, super impressed allround and the upgrade brings a new lease of life to my car.

C. E.

Used them twice now. Very professional and honest if you ask them for a honest opinion on your car they will tell you. Not like a lot of places they don’t find jobs to do on your car just to make the extra money. I’ve just had my m3 serviced and when they have finished you get a video of when it is on the ramp and they do a full check and talk you through it as they are checking it. Staff can’t do enough for you. Top class

M. R.

Brilliant service from Grosvenor on my X5 today. Good value for money and a quick service, unlike the main dealer that took forever to get back to me with a price for a basic everyday service, then looked at me doing some kind of service finance scheme, that was not an option for me!!! And they double booked me, so I had to change the service date, main dealer needs to improve, all loose more customers... Great thanks Grosvenor

L. D.

Friendly, knowledgeable, honest. Pretty much everything you could want in a garage. Does non BMW too.

J. B.

Visited Grosvenor Motor Company today after finding them online last week and where do I start! What an amazing experience and fantastic service. I visited to get a second key coded for my BMW 135i, and after a long early morning drive I got there and the staff were superb, the premises is incredible and the customer waiting room is just outstanding. When they were finished I saw my car being parked outside the door ready for me and it had been fully valeted outside and in! I was lost for words... to visit to have a new key coded and to drive off in a fresh and clean car was just so great. I love my cars and take care of them, and to have a company show such attention to detail is a really amazing thing, I am so impressed. I’ll definitely 100% be back again! Thank you so much. Jordan.

V. R.

Love BMW Grosvenor! I've been taking my now 10-yr old 3 series for its MoT, annual services, etc. to Grosvenor since I moved to Reading around 6 yrs ago. I've been so impressed with the quality of their service, friendly and efficient work, good advice and fair pricing that I wouldn't dream of going anywhere else. My father-in-law came all the way from Yorkshire to have an issue with his 1 series fixed and now says he'll coincide all future MoT/ service requirements with family visits ...

f. s.

Thank you Grosvenor to fix my bmw 1 series after i was thinking to destroy it.. Good costumer services specially Mr Bary 👍

K. H.

Very knowledgable and helpful front desk and great, professional and honest service. They even told me the car doesn’t require the brake service I had also asked for, I’m sure many garages would have just taken the money - cannot fault these guys. Oh and to top it off, the car was cleaned :)

J. A.

Hadn't been to Grosvenor up until last week as I've always taking my BMW's to main dealers. But the service I received on Friday was great, friendly staff, my car was cleaned (which I didn't expect) and the service cost me half price of main dealer. I'll defiantly be coming back for my next service. Thank you!

Y. H.

I had my BMW 520d M Sport in for a major service, brake fluid, wipers and MOT today, all done with no issues for £485. They even sent me a personalised video of the car on advisories in the future but nothing of major concern, which was a nice touch. Everything done and the car was ready, washed and vacuumed by 3pm. The courtesy car offered was very handy to continue with your day, and considering BMW Cooper Reading wanted £660 for the same service, I will be using Grosvenor from now on excellent service.

P. J.

Grosvenor are a great trustworthy company looking after my BMW 525i Twice now, they have quoted a price which I accepted but on collection of the car, the bill was much lower ...... they did not have to tell me about the lower price as I accepted the first quote .... but they did. That's what I call good honest service and why I will always take my BMW to Grosvenor. They have a great hospitality area if waiting, with tea and coffee a big TV with living room comfort. This is NOT a fake review, I am a real person who anyone can talk to. Pete J, BMW 525i sport

J. G.

I just used Grosvenor to get a full service and a ZF gearbox service. The car was turned around in less than a day and drives much better than it did before - I was hesitant on doing the gearbox but it's really made all the difference! They're very friendly and easy to get to. My only minor niggle is it would have been nice if they covered insurance costs on the courtesy cars (standard at the dealers and other premium garages) considering I spent over a grand with them!

R. K.

Simply amazing.. I’ve just had my BMW I8 in with these guys. I first took it to BMW Sytner in Maidenhead, for a diagnostics for a error message. After being charged for 1 hour I was told BMW needed to set it up for a feather diagnostics with a specialist team for £200 a hour plus Vat (due to it being a high voltage car) just to see what the issue was. I took the car back and went to Grosvenor, they took in the car and gave me a courtesy car.. by the end of they day they had diagnosed the issue and given me a price on the fix and said they could have it ready the next day for me. They charged me just over £300 for everything.. can’t express how impressed I am..

S. W.

My 3 series developed a "whine" and I was amazed that the main agent I bought it from (£28000) and then had it serviced at wanted a £99 diagnostic fee to look at the car! Grosvenor kindly looked at the problem and took it out on a test drive at no charge .They were just so helpful and affable that it's hardly likely that I will go back to the main agent in future! The clean and orderly large workshop is fully equipped but most important was the positive attitude of all the people I met there. 2 years later I've continued using Grosvenor for work on both a BMW and Mini copper and I continue to be very impressed. Affable and happy to explain work and prices. Sadly cars cost money to run, but I've always felt charges reasonable and the service level high. Highly recommended

M. F.

I bought my BMW last year and have used Grovesnor for every service and any additional works that needed doing. They are an excellent company and have recommended them to friends. The service they provide is absolutely brilliant and always keep you informed throughout the day of the progress of your car. Even the little videos they send are great. They are very reasonably priced and will be going back to them for every service that I need.

D. D.

Like many I try to preserve my service history through main dealerships, but any other work is always carried out by Grosvenor. The speed at which they can get your car in and the relative cost of repair never fails to amaze me. The best independent BMW garage I have dealt with.

C. R.

I had some problems with my Mini Cooper and was really expecting the worst. I called the garage and was promptly booked in and supplied with a free courtesy car for the day. They were very honest throughout and kept me updated. When the inspection was complete they sent me a really helpful video made by the mechanic under my car! All my worries were put to ease and it turned out to be a simple, cheap job. They advised me on parts that are showing wear but showed good integrity by advising me not to replace these parts for at least another 6 months. I found everyone very helpful and honest, they definitely look after you and dont try to take advantage unlike some garages. Can 100% recommend! Thanks guys :)

C. F.

I've been very pleasantly surprised by Grosvenor BMW. Having previously had the car serviced at the main dealer i decided to go else where after Coopers refused to fix the car under warranty. Instead I took the car to Grosvenor who fixed it for a hundred pounds less, within a few days of my original email. They even cleaned it and provided me with a video of the under car with useful information about tyre and brake wear. I will certainly be using Grosvenor for all my future repairs and services !

S. D.

Justin and the team at Grosvenor bent over backwards to help us. Displaying great knowledge and experience. No hesitation in recommending A+

B. C.

Once again Grosvenor Motor Company come up trumps. I had an MOT just before lockdown, they replaced the clutch in my Partner’s Mini Countryman in two days. Their honesty and integrity is above and beyond. I recommend all BMW owners to go here!!

G. S.

If I could rate 10 stars, I would. First class company when it comes to customer service, car knowledge and problem diagnostics. Been taking my car to Grosvenor for a couple of years and they’ve always been able to get to the root cause of any problems my car may have had. Each time my car’s been returned, I was very pleased with the work completed and most importantly, I could drive with the confidence that there wasn’t anything badly done. Justin and his team is highly recommendable. Thanks again.

A. S.

Just to say what excellent service you provided today. Grosvenor staff are attentive, knowledgeable providing a prompt turnaround with great communication at all stages. Plus I was returned a cleaned car! Would highly recommend your services. Thank you so much.

A. G.

I have been using Grosvenor to look after my two vehicles for many years now and the standard of customer service and workmanship there is first rate. I wouldn't take my cars anywhere else. The team are always courteous and knowledgeable, providing valuable advice and the work done is always done to a very high standard at a very reasonable price. Unlike the franchised dealers, the staff who serve you actually know what they are talking about and they won't try and do any work unless its actually required. In my experience customer service is generally poor in the UK, but Grosvenor is the exception. Thanks guys!

B. W.

This team at Grosvenor offer great customer service not only for the cars (you can tell they are passionate about them) but also for you as the customer. Nothing is too much trouble and they take the time to explain what they are doing and took time to show me a part that had been replaced. Honesty is everything and very much appreciated. Pete, his knowledge of the cars is amazing he offered very sound advice to me as a new BMW owner and his passion to offer the very best is contagious amongst his team. Barry and Justin take the time to explain everything including what costs are involved and keep in regular contact by phone. I wouldn't hesitate taking your car to this garage, you won't be disappointed, just wish other businesses offered this kind of value and customer service. Thank you to Pete and his team.

P. B.

Excellent support with no prospect of gain for Grosvenor! I live near Middlesbrough and needed advice about potential issues with changing from runflat to non-runflat tyres on my BMW M135i. Grosvenor responded to my web enquiry promptly and affirmed the advice on its web site that a move to non-runflat should not be an issue. It also advised preferences on premium (Michelin) and mid-range (Toyo) tyre selection. The chap advising me is Barry who even responded to a follow up e-mail during the evening well outside opening hours! If you need support for a BMW and live near enough to use the company, at least give them a call as their response to me was excellent.

L. S.

I have been taking my car to Grosvenor Motor company for over 8 years. I always receive excellent customer services. The staff are faultless, they're all professional and specialists within BMW. I can always rely on a quick but quality service. The car always comes back cleaned inside and out. I pick these guys over the main dealers every time.

J. M.

I am extremely pleased with the quality of service I received at Grosvenor. My BMW's mechanical problem was solved (clutch and flywheel) repaired, all within 24hours of my initial contact. Free courtesy car was an extra bonus Highly recommended

J. K. C. A.

As a local car audio business we try to keep good relationships with all local specialists of car manufacturers who can give us advice and service as and when we need it and these guys are in that shortlist! We do a lot of BMW’s for In Car Entertainment upgrades (in particular audio upgrades which can be seen on our website! :) ) and occasionally we need a software update or programming done on the car to finish our installation off and after trying a few mobile guys and other companies with diagnostic tools we found the best solution was to take our customers cars here. They always manage to adapt and overcome and give us the results we need to make our final result exactly what we wanted for our customers. Perfect service everytime!

A. W.

Extremely impressed from start to finish. Exceptional customer service, from which other companies could learn a lot. Barry was my telephone contact and was extremely helpful. He returned my call within 15 minutes as promised with a competitive price and could look at my car straight away. On arrival, Pete was really reassuring and professional. A courtesy car was offered (their standard customer service - fantastic!). My car was fixed the same day and on picking it up, it had been washed and polished - unexpected but very much appreciated and just the sort of touches that make a company stand out. Immense thanks to Pete, Barry and all the team. I won't take my car anywhere else now! Highly recommended.

m. t.

I have a 2004 BMW Z4 2.2 which has been suffering from an intermittent fault. My local garage hasn't been able to get to the bottom of it, so a friend recommended that I go to Grosvenor . When I took the car down to them and explained what was going on with the car, the guy behind the desk said "yep, we know what that will be!" and sure enough later that day I had the car back, problem solved and its been good as gold since. Very happy with the prompt service and their knowledge.

N. G.

An honest & quality service - probably all you need to know about a garage really. That they go the extra mile to help and advise is a bonus. Couple that with keeping you well informed whilst your car is in for work and I don't know why you'd risk going anywhere else. The only choice for me if you have a BMW - and as they use approved parts too, a great option if you're moving away from main dealer servicing (which, given their pricing, who doesn't want to stop using a BMW dealer?!?). Grosvenor have looked after my BMW for over 6 years now - always reliable, trustworthy and complete work to the time and budgets agreed upfront. Honestly wouldn't hesitate to recommend them to anyone - and have done, several times with all who I passed their details on to coming away happy too.

J. A.

My first experience here. The BMW main dealer quoted £6000 and fixed my issue here for £100. Unbelievable!! Thank you so much. Professional & Honest!!

T. S.

I've been going for 3 years now, without complaint. I was so pleased they were happy to look after my modified BMW! They're a great bunch - they really seem to care about your car and doing a good job looking after it - I'm always using their great courtesy car service, too!

R. G.

Grosvenor have been looking after my E46 for over 3 years now. Even with an old car that isn't worth a great deal, they treat it knowing it's someones pride and joy. There have been situations when they could easily have charged more for work but they always try to find the best solution. Car is always immaculate when it's returned and it's easy to tell they're passionate about their work and value their customers. BMW dealerships take note! Honesty, value for money and quality of service go a long way for returning custom.

T. M.

Grosvenor BMW carried out a MOT on my car and recommend a new tyre be fitted due to uneven wear pattern then suggested I have a 4 wheel alignment check by Elite Wheels, which I did & it confirmed there suspicion that is was out of alignment. Elite Wheels corrected same. Many thanks Grosvenor & Elite Wheels .

B. S.

The best BMW/ Mini garage in the area - so much more competent than franchised dealers and fair prices; My Mini had blocked washer jets - franchised dealers wanted £110 just to inspect car. Grosvenor fixed kinked washer hose for £20. Even got a perfect car wash, So relax when car with Grosvenor! Just had Mini Union Jack rear LED lights retrofitted - needed new wiring connector and coding - all no problem to Grosvenor. Looks great, admired by everyone who sees it. Can't stop checking lights when locking/ unlocking car!

J. K.

Arriving later than I booked in for, I was still met with a friendly smile and assurance that all was okay to have my car re-coded. I found all the staff to be professional and very helpful. I gave the list of what I wanted to be changed and then the work started. A couple of hours later everything was done and working perfectly, including a clean car at the end of it ! Would rate Grosvenor very highly and would not hesitate to use them again.

j. h.

What a fantastic find - these guys are truly amazing. Not only are they hundreds of pounds cheaper than the main dealer they are honest too, again not exactly like a main dealer! My BMW X6 had work done by a well known remapping garage in Basingstoke that almost completely wrecked my car but thanks to these guys within a couple hours of doing a health check they knew exactly what was wrong, they gave me an honest price and had it running better than it ever did within less than 24hrs. Thank you Grosvenor !

M. O.

Where do I start, I've had my 4 Series 430D in there at least 3 times and everytime I visit I get great service and professionalism. They have carried out a full remap of my car which has made the overall drive of the car 10x better. The drive home put a smile on my face as the difference was night and day! They have also carried out various coding on my car giving me digital speed readout between the clocks, beeps when i lock/unlock the car, auto start/stop override (this is a must!!) plus lots of other cool features that the BMW dealership wanted hundreds of £££ for. Can't recommend this team enough! I will be back again!

S. S.

Many thanks to Georgina, Barry M and all the staff that looked after my 1 series yesterday! Didn’t expect it to be washed and hovered when I got it back so thank you for going that extra mile. Very much recommended and I won’t be going anywhere else! Thank you

N. P.

I used Grosevenor for the first time to work on my Z3M last week. I can't rate the professionalism of the Grosvenor team and the quality of their work high enough. Whilst my car was with Grosvenor, they kept me updated throughout and made some very useful recommendations for future preventative maintenance, but at no point did they try to get me to book the car back in for additional work. In fact, they even gave me some advice on bits that I could do myself . After this first visit, I can safely say that I will not be going back to a main dealer again, Grosvenor will now be my default choice for any work on a BMW.

K. a. N. B. H. a. M.

My husband and I live in the South of France, and Grosvenor were recommended to us as being a garage that could be trusted to put a new clutch in our Mini Cooper S Convertible, where French garages had declined to do the work. My husband, Jim drove from the South of France to Reading, and Ashley did the job in a day, along with a few other things we had asked for. A loan car was provided, and the service was fabulous. Very well presented and professional family run firm, and we would not hesitate to drive to them again from France. Top people, doing a top job. They even sent a video through by Whatsapp to show what work had been carried out. Thanks Georgie, you were great in organising everything so it went smoothly. We would not hesitate to recommend this company, these guys really know what they are doing. Jim and Nikki Dordogne. France

L. W.

Grosvenor is without doubt the best garage I have ever visited. I have no hesitation in recommending them, their knowledge of BMWs is outstanding. Always helpful and courteous, I always leave happy. They have done some very complex work on my 745 E65, including valve stem seals, and have always treated my car with care, offered helpful advice and kept me updated throughout. If I could give them more than 5 stars I would :)

M.

First time user of Grosvenor on my E46 M3/CS. Excellent service and good value for money. I appreciated their advice on future work I may need on the car. Having a courtesy car for the day was also a great benefit. Will definitely use them again.

a. r.

Impressed - Bought a 5 series from a reseller and wanted a vehicle check. Cannot remember how many times I've pestered them over the phone but the staff were very polite and helpful each time. They checked my car, reported issues to me immediately, parts sourced and work completed same day without any delays. Open and honest pricing; couldn't ask for more. Well done.

j. h.

I've been taking my 1-series BMW to Grosvenor for 2 years now. The service is fantastic. The quality of workmanship is very high. I trust the team here to keep me on the road, my vehicle in good working condition and safe, and in a fair and transparent way. The ability to reserve a courtesy car is very important to me, and the fact that I get my car back clean and sparkling is just a plus! If you drive a BMW this is THE place to have it serviced.

E. R. G.

This was my first time and I can say I was super pleased with the experience I had . Amazing job they did for my car today! Thank you guy’s you’re the best . When I went to take my car home I found the car clean and shinny like new. Thank you , super happy xxxx

r. p.

I took my car to Grosvenor Motor Company for the first time a few months ago and was impressed with the level of professionalism and the first class service provided. I had a full service completed and the team advised me fairly on what actually needed replacing and charged me less than actually quoted. I would and have already recommended Grosvenor Motor company to friends and colleagues. Thanks GMC team !

S. L.

Had several things done on my car from these guys and would highly recommend them. My knowledge of BMW's is minimal but Pete and Justin spend time educating me about my car so I can actually understand the work they have carried out instead of just presenting me with the keys and the bill.Their knowledge is second to none, they don't replace things unnecessarily, they don't take a patronising tone with you and they provide a personal quality service which makes you feel proud to own a BMW. The free courtesy car service also allows you to drop and pick your car up with minimum fuss,nice touch. Keep up the good work guys!

S. V.

I have only gone their once and I have to say that my experience was a bit mixed. It looks like they have to up skill their knowledge on resolving issues around BMW idrive units. I had a recent issue with my NBT idrive unit (2016 F10) rebooting every few seconds and I took it to them. They did the diagnosis (think I got charged around £100 or so for the diagnosis) and told me that the head unit needs replacement and quoted me around £1400-1500. I took my car back and was searching for quotes for this (as I didn't want to spend this much amount) and an independent BMW retrofit specialist I found in internet just laughed off hearing me that the head unit needs replacement for this issue. He repaired the issue for around £150 and additionally coded to add bluetooth audio and some other extra features (mine was not the professional edition so did not have bluetooth audio). He even came to my house for repairing this (travelling cost extra). But to be honest, this may not be a normal case with all the mobile specialists - may be I was just lucky that this guy was very knowledgeable around BMW programming and looking at reviews of him, it seems even the main dealers sometimes call him. Having said this,there are lots of positives also about Grosvenor - location is good and quite close to town centre,good customer service, seems to be a group of decent guys who are honest and knowledgeable overall and have a good relationship with customers. And I will still be going there for routine servicing and other jobs.

P. “.

Took mine and the missus bmw there for our yearly services. Very helpful knowledgeable people, very in to their BMW’s! Willing to go the extra mile unlike the main dealers who just want you in and out as quick as. Very happy with the service provided and will be back there for my mot soon :).

J. B.

Could not recommend Grosvenor Motors enough, they carried out some work for me on my car, the work was carried out on behalf of my warranty company and the guys were great about it, the work was done quickly and professionally and they even cleaned my car after. I will 100% use them now for any future work on my BMW.

S. K.

Staff were caring and inviting. My issue was diagnosed and fixed promptly with a full description of the fix. I was extremely impressed with this high level of service at a very reasonable price. Grosvenor were recommended to me and I will definitely be recommending them on - great job - thank you.

D. D.

Really glad I found Grosvenor BMW, the staff are all at the top of their game and all advice and help given was second none - definately knocks spots of BMW main dealers! Get yourself booked in, you won't be disappointed. See you again Grosvenor..Great work!

F. M.

I have been using Grosvenor Motors for many years and trust Pete, Justin and the whole team completely. My 745i is now 12 years old, but thanks to Grosvenor, just keeps driving beautifully. These guys really know their stuff regards BMW engineering and Pete even forgives the fact that mine is not diesel!!! Sometimes they have to deliver bad news (re cost of replacement parts etc) but it is always accurate and Pete and Justin don't do BS............... they just get the job done better and cheaper than BMW. Great value and great customer service that I never hesitate to recommend to friends and colleagues. I know that Grosvenor live and die by their reputation and customer loyalty..................works for me! Keep up the great work Grosvenor. I travel all the way from Ealing to use you and it's always worth the trip.

A. M.

Great service and very open to questions and advise. Will be back for my service. Update - had my car MOT and Stage 1 remapped and again the service and knowledge of the staff is excellent. The stage 1 remap makes my M235i so much smoother.

L. R.

Took my car to Grosvenor last week to have the ABS light diagnosed and fixed after a very sad very bad Customer Experience at the 'South's largest BMW dealer' well it was more customer 'don't care'.......... the experience and 'customer care' at Grosvenor is First Class, from booking the car in to leaving it and being informed all along the way what was going on, I am really impressed and have no hesitation in giving good feedback, I will definitely return. A breath of fresh air that I and my car were important to them a vast difference to the total apathy, arrogance and total disregard for me and my vehicle at the people on Drake Island!! - it actually took 4 emails for the 'Customer Care Manager' to even acknowledge or respond to me.. Finally I must ring and find out the products that the Grosvenor valet uses...... the shine is as good as when I do it! Congratulations Pete great team, great service.

C. W.

I’ve been using Grosvenor now for over 7 years, still getting the same excellent service, and very impressed with how they’ve kept their customers safe during the pandemic. Not many small businesses have made the investment the team at Grosvenor have to keeping us safe. Good job team!

J. G.

I first visited Grosvenor 5 years ago to seek advice after hitting a scaffold pole on the motorway in my E46 M3. They showed genuine concern and got the car straight on a ramp to inspect it for damage. I was deeply impressed with the respect and professionalism they showed me on that occasion, a refreshing change from the faceless service departments at the main dealers, and since then I've returned to Grosvenor for every service on my M3 and on my wife's various BMW Minis. Grosvenor are a family run business who take pride in what they do. They have a clean and well-equipped workshop, friendly staff, experienced technicians and with their close ties to the very best suspension and tyre shop and bodywork repair shop in the area they offer an exemplary end-to-end service to their customers. Here you have a rare mix of honesty, value for money and quality service. In the rare case that Grosvenor are more expensive than BMW there is always good reason for it - a main dealer may miss out on replacing a fuel filter or save time by not removing a wheel to inspect the brakes. Grosvenor will never scrimp on what is really needed meaning you drive away in a safer and more reliable vehicle

T. M.

Superb service from a very helpful bunch ! Have had my cars looked after by Grosvenor for nearly 5 years and they always impress. Their attention to detail is extremely reassuring and the quality of their work second to none. I wholeheartedly recommend them !

R. N.

Love this place! All staff a pleasure to deal with. The garage is clean and tidy. You can tell they take pride in what they do. Georgina is very helpful and always quick to reply to any questions.

B. C.

Awesome service from Grosvenor this week. Honestly they could not be more helpful and welcoming. They deal in honesty and integrity. If you have a BMW and live near Reading take your car there.

M. S.

.Had my X3 recovered to them on a Monday for a damaged turbo and was told I could expect it back on the Friday, however I received a phone call on Tuesday to say the car was ready. I was told exactly what work would be done and the total cost before I left the reception, the fact I was able to pay over the phone and then collect my car after they had closed was a real bonus. This is the first time I have used this company but it will certainly not be the last. First rate service.

P. D.

I have been taking my beloved X5 to Grosvenor ever since I brought it and would never consider going anywhere else. The team are ace! Pete and Justin really know their stuff and don't treat me like a silly woman (even though sometimes to be frank I have no idea what they are talking about!). Recently my " baby" became very poorly and it was touch and go whether it would need to go to the scrapyard in the sky! But NO, Pete and his team rebuilt her keeping me supplied with suitable courtesy cars along the way (several camping trips were scheduled). My X5 is now better than ever! They never stiff you on price - if it don't need fixing they wont fix it and have done various bits and pieces over the years for nothing. The team are fantastic! My husband takes his car there (both my current one and my previous one), my sister in law takes her car there as do several colleagues after my raving on about them. One colleague even said he is seriously considering buying a BMW just so he can use Grosvenor! Top Notch Garage!!!!! If I could give 10 stars I would

R. M.

Absolutely great service, good price and friendly team. Definitely Will use them again. Thanks Grosvenor

A. D. B.

Always a fantastic and trustworthy experience! Hard to find these days.

A. B.

The only choice for every BMW owner. Those guys know everything and are able to carry out any job on your BMW no matter how small. Fantastic Customer Service full of good advices and professionalism. Cheap and very reliable. Don't think about it just book your service.

C. W.

I have my car MOT'd and serviced every year at Grosvenor Motors. I have always been very happy with their workmanship

M. K.

Great service. From my initial phone call to turning up and getting the work done. Gave very good advice, looked to keep my costs down and did the job in a timely manner. Really friendly team there and it's obvious they like to look after their customers. I'll definitely use them again

P. M.

Knowledgeable, helpful and excellent garage. They've done work on two of our cars and we're extremely happy with the results. Their prices are a lot better than the main dealers as well...

A. M.

Serviced two of my BMW cars there. Always honest prices. Good work and if something will go wrong they will fix it for you. If you're a BMW owner that's the place to get your car sorted. Highly recommended.

M. K.

Had MOT done on my corsa, from booking to getting car back took less than 24 hours, didn't try to fleece me, fair with advisories, and even washed and hoovered my car for me after. Excellent service and will be returning in future A+++++

C. M.

This is the 4th time we have used this garage, excellent service, and must say really do know what they are talking about. We had transmission issues with 2 of our BMW 7 Series and they got the problem sorted on both occasions. Had 2 cars Serviced and must say very competitively priced and Great service Thanks Reliance Car Hire Services Ltd

S. M.

Only have been in twice or thrice. But very welcoming service and excellent timely advice. I double check everything I am told and this one too was no different for me. Very reassuring to hear someone say it like it is and politely too. I have cancelled two appointments with them so far because I have had a difficult pregnancy(Including today as I am getting my Braxton hicks. But, they were understanding and nice about it. After my not so satisfactory 3 years with Coopers I am glad I found them and now sticking with these guys. Feel very satisfied with them so far. Very glad to have found them.

D. T.

I have been using Grosvenor garage for a few years now, have found all the staff are helpfu,l knowledgeable, and enthusiastic about all things BMW and more. I can't recommend their services enough, weather a planned visit, or pop in out of the blue with a car issue, I have found that they always manage find time to explain things and help, my 3 series may be getting old, but always feel it's in good hands, weather it's in for service, MOT or repair.

A. S.

I have used this wonderful place twice, each time, travelling over 150 miles in each direction. Great friendly company, were very helpful on phone/email discussing my requirements before I made each appointment, on arrival, were very professional, very knowledgeable, and had my car ready in the time scale they had quoted. Will certainly use them again. My thanks to all the Team!

P. P.

Have been using GMC for years and would highly recommend them (they were recommended to me by several people) - consistently better customer service, quality of work and prices than the BMW dealerships. Unlike a certain BMW dealership I could mention, they are never patronising and will always take your concerns seriously and spend the time answering your questions - however silly/basic they may be. They have dealt with some smaller issues (like a top up of oil) free of charge, on the basis that you are a regular customer - I have never come across this anywhere else. They will never push you into having work done unnecessarily and will give you advice based on your available budget. They are also appreciative of your sense of time / urgency and will try and minimise any inconvenience to you as far as is possible. Finally, ALL of the team provide professional customer service and you can tell that they all have a genuine interest in providing the best service they can (including Trigger the delightful dog!).

S. T.

hello BMW mini fans I have r56 2007 Cooper S which when holding button unlocks puts your windows down and sunroof on tilt and unlocks the hatch that's all it does on the remote key fob😕 so I was looking at and wondering if there was a way to do other stuff I found a website called Carly and other apps plug and play that does windows and sunroof ect but doesn't work on gen 2 r56 or older BMW minis only newer BMW 😒 I had this done pressing and holding the lock button on the key fob does windows and sunroof up all the way. 2. Panic mode – if the trunk release button is held on the key remote for 5 seconds, the vehicle alarm will be activated attracting attention. 3 .visuals and acoustics can be activated so when the vehicle is locked/unlocked the indicators will flash and an audible chirp is heard (single chirp for the lock, double chirp for unlock). **for free they made passenger window one touch up as I didn't have this option from the factory *you can choose what options you want to do* Thanks for your great work on my car have a happy mini day 👍🤗 Steven😊

R. W.

Took car in to have a new key programmed. The work took longer than expected due to some unforseen circumstances with the programming. They were very apologetic about the situation that was rectified before the end of the day. The car was totally spotless inside and out. Highly recommended.

D. G.

It was my first time at Grosvenor's and a friend recommended me to use their services. From the word go it was very clear what needs to be done to the car and I was assured anything that doesn't need changing they will not change it. I was given a courtesy car as well without any hassle which was a bonus. Overall a pleasant experience. Thank you Justin

R. P.

Couldn't be more pleased with the level of service that was provided. I found the staff to be friendly, professional and helpful. Glad to have finally found a company that I can trust and would recommend them to anyone, especially those who are particular about who they let work on their car.

A. A.

Best garage in Reading! Ended up here thanks to a friend's recommendation and was very impressed. They went above and beyond to fix the car, even dealing with the insurance company on my behalf, so really, really happy with their service.

j. s.

Excellent in every possible aspect. Had steering wheel lock sign issue few months ago and they have fixed it for £96.00. Every other place that I inquired had advised replacement of steering wheel column and quoted around £1500.00. Also excellent customer service.

C. E.

Great customer service and outstanding personalities. Happy with the service I received and my car came back looking clean and shiny. Thank you so much. Would highly recommend the services provided!

C. W.

Having struggled with BMW franchise dealers and "supposed" experts on my achingly annoying steering lock fault I can only say I have the highest admiration for this company. Not only have they saved me thousands in clearing this issue but as a previous reviewer stated they do not charge the earth. Quite frankly the service from BMW themselves is scandalous on this issue and I urge anyone reading this to contact Grosvenor. Its a clear design flaw across the range on slightly older BMW's and of course BMW wash their hands if you have not been squeaky clean on services being carried out at a franchise. A sensor on the steering rack, which is a sealed unit!!!, needs (in BMW's words!) the whole steering column changed over at a pocket crunching £2000 ....... for a sensor!!!. These very kind ladies and gentlemen sorted it and fitted a new motor to my drivers window which I supplied for .....£119 inc vat. A bit of a difference!! The personel there are helpful, friendly and technically spot one - these guys know their stuff. I cannot speak highly enough of them. Thank you Grosvenor

J. D.

Really nice guys. Serviced my bike and did a comprehensive walk around video which was sent to me during the day. Bunch of interesting projects on the go in the workshop as well.

R. A.

Just had a service at Grosvenor. Returned lovely and clean, with a very good conversation about what the vehicle needs and how best to deal with it. Really appreciate the honesty and great advice. Thanks to the guys at Grosvenor.

J.

One of the best trustable garages I have been, Good Mechanics job done swiftly with a reasonable explanation. being a such reputable garage, the customer service doesn't match the car service they provide from a customer point of view I would expect more good customer service a cheerful one ( even a fake one will do) not that do it or don't do it attitude - prolly they were having bad day ...

R. M.

Brilliant service. I have a 330 estate my first bmw so don't realy know a lot about it. Had an airbag warning light issue. Fast efficient service from them, and issue fixed. I will be a return customer.

B. J.

Very good. Very transparent and will talk you through everything, even send you a video which I found very helpful - no pushy upsell just discussion on the best way forward. Very knowledgeable and looks like quality work. Great customer service, willing to go the extra mile to deliver for you. Used them 3 times now for major/minor work and would definitely recommend.

A. S. M.

Excellent service standards, second to none really. In fact businesses can learn a lot from them. Had a Steering Wheel Lock issue so visited them all the way from Leicester. The issue is sorted and hopefully it will stay that way. Its a shame that they are such a distance from us so cant use them for routine maintenance and service.

W. x.

Precise, professional, polite. I was welcomed by the receptionist and a hire car sorted for me to use for a day whilst my BMW was in for an MOT. This was completed and the chap gave me some feedback - will certainly be adopting this garage for future work in the Reading area!

T. A.

Had a new key coded, great. Thank you. They have a problem with dashcams and will unplug them, not sure what they were trying to hide apart from the fact that whoever looked at my car tuned the radio in to Radio 1 and listened to it. Fine, do what you feel you need to do. Poor music and DJ choice is not a crime in and of itself. HOWEVER, upon getting back into my vehicle I noticed that not only was the dashcam left unplugged but the tiny micro SD card had also been removed and discarded in the cup holder, this was unnecessary and meant that I could have lost my card and my dashcam would not have recorded any accident footage had I not noticed that it had been tampered with. If you are going to unplug my dashcam, PLUG IT BACK IN! it makes me wonder what else you don't do that's common courtesy to most people, such as flushing the toilet. Think about it. The reason that I have a dashcam is because a couple of years ago I was involved in a collision with someone who was driving without due care and attention, the car was written off and I escaped with bruises from the seatbelts. It could have been so much worse. I did not have a dash cam, and as a result I had only my recollection of events that happened so quickly, and no video evidence for the insurance company which made it harder to prove liability. Dashcams help prove liability and convict the idiots on the road. Attached is a photo of my former Mini Cooper that I walked away from. You did not have to unplug the dashcam AND the SD card and then leave it that way! Think about this next time you so carelessly disconnect someone's dashcam!

A. W.

Excellent service all round - i have 3 independent garages near me, but i would rather travel the 30 odd miles to Grosvenor every time! All the staff are friendly and professional and Justin is an absolute star. Keep it up guys and thank you

J. F.

Took my Alpina B5 in to have an issue with the fuel level sensors fixed and mp3 activated on the iDrive. They were unable to get the mp3 to take even though the code had been deployed so didn't charge for it even though it may have activated after a nights shutdown. I did have to take it back for a second attempt. Despite it taking the best part of a day due to all the software updates needed I still only got charged the standard charge for the coding. Excellent service from Justin and the team and exactly why I use specialists such as these rather than main dealers who I would not trust with my car! Highly recommend.

A. A.

One word: Trustworthy. A few more words: honest, attention to detail, transparent (they show you your perished parts and explain the problem thoroughly, and if you wish to, they let you watch the technicians doing the work while explaining), their workshop is behind a glass wall and you're invited in for a tour if you want. Last but not least, madly passionate. I bring them my 535d from Guildford (100mile round trip!) for all work and my mother's X1 from North London, because I trust them.

N. T.

At last a garage you can trust. I have been taking my cars (BMW, Mercedes and Land Rover) to the guys for a few years now and they have always been great. I trust them to do a good job and the right job not rip you off

S. C.

After a bad experience with Cooper's, I have been very pleased with the welcome, the service and efficiency of the whole team. The ease of booking and friendliness of the staff have been appreciable. Speed of booking and completion of work undertaken were also a plus. Please, carry on like this!

J. G.

Great company that provide personal service and focus on getting you back on the road not emptying your pockets. I have been taking my BMW Touring to Cooper Reading for the last few years believing that the best service for my 2007 BMW was a Franchised dealer where I assumed I just had to live with the poor level of service, excessive costs and lack of care and attention. It turns out I was wrong! After a particularly bad experience with Cooper, the next time my service was due I did a google search for BMW service in Reading and found Grosvenor in Richfield avenue where things couldn't be more different than what I had experienced at Cooper.. Not only do they offer a free courtesy car they also take a very personal interest in delivering great customer service and (shock horror) they only replace what actually needs to be replaced! They use genuine BMW parts so the costs are roughly the same as a dealer but their labour costs are lower and comparing bills side by side they take less time to do the same jobs as the dealer does. The most recent example of how they treat their customers is when my left daylight running bulb stopped working and showed an error on the OBC. Having seen the youtube video on replacing the bulb I decided that I didn't want to have to take the light cluster out myself and didnt wantr to trust Halfords. So I called Grosvenor who said they could fit me in 30 minutes later. They took the bulb out to confirm the P/N and then when they put it back in again it started working. Rather than trying to sell me a bulb I didnt need or charge for the time it took to take the bulb out and put it back, they said the bulb just needed reseating, gave me the keys back and wished me a good weekend. Fantastic service from a great garage, who have made owning a BMW that little bit more pleasurable, especially when something goes wrong.

R. T.

If you own an M division BMW then this is one of the best places you can take your pride and joy. They treat it like their own car and want to give it the best treatment to keep it running perfectly. I use this garage for all my M3 servicing and modifications. They are more than happy to fit BBKs, lowering kits, etc. and the work is always done to a very high standard. Staff are very knowledgable and have run a few M cars over the years, if you need any advice then they are happy to help.

J. C.

Totally recommend Grovesnor - I have used them a few times on different BMWs and always come away happy. They are happy to share their knowledge and are genuinely passionate about BMW. If you are thinking of trying them please do you will not be disappointed

J. D.

Regular customer for many years. Friendly staff. A large fleet of spare cars for me to borrow ensure that I can pick and chose my garage appointments rather than having appointments dictated to me. They also clean my car! :)

M. K.

Nicest people in this trade, far better than BMW dealer. They will take work which BMW will refuse to take. Very welcoming. Took my car for retrofit coding and helped me find a dealer for a missing part on a cheap price 3 times than dealer after they tested my CIC idrive upgrade. Spend time on my car and yet no bill. Very transparent. Will always use them.

D. D.

I recently visited this garage for my mot and I cannot recommend them enough! Fantastic service done in a short space of time with friendly faces with polite and helpful attitudes. Definitely be visiting again.

D. B.

After having nothing but problems with various main dealers I was delighted to discover Grosvenor. They've sorted me out on multiple occasions and always with honesty and in a friendly manner. I would and have recommended to friends and family. Thanks!

S. (. B.

This is not really car related but.... on the off chance I called in to ask if I could borrow some spanners for a job I was doing uncar related... the manager Pete was more than happy to help out....i was blown away by his kindness.. if only everyone was like him..😁

N. C.

Absolutely fantastic service, very quick turn around replacing the timing chain and associated parts on my wife’s mini. Kept me updated regularly, extremely efficient and friendly team

A. F.

I’m from Swindon and have heard good words about Grovesnor, I had my BMW ecu remapped which has made the car so responsive and even more comfortable to drive, they also done some extra coding for me (folding wing mirrors, digital Speedo etc) which I had other BMW specialists say that the coding couldn’t be done to my car. I’m very pleased and happy with the work the guys have done at Grovesnor, very professional and polite. I will be using them for everything related to my vehicle :-)

L. F.

An excellent service as always . Polite , on time and great value . I would not take my car anywhere else

T. T.

First class service! They got to the root of the problem on every visit and I've always driven away delighted with the experience. Also good honest advice from people who know their business, so my car is in tip top condition. I wouldn't go anywhere else. Thank you!

J. K.

I would like to say a massive thank you to Mitch and the whole team at Grsvenor Cars for sorting out my issue with my Z4 roof. You were professional in your approach, showed interest and gave assurance where others had failed. So pleased we made the journey from Nottingham on 2nd August, you were my last hope! Wish you were a little more local. Once again thank you! Julia Kenney

B. H.

Recently I had 3 bulbs go so took it in and got them sorted. A week later my headlight went on the other side, they didnt charge for labour when I came back to get it fixed. Fantastic customer service.

z. l.

Absolutely brilliant. Couldn't have done anymore for us. The customer service and professionalism of the guys was second to none. Thank you so much for sorting out our m3 touring, a car which most would have given up on but you have made her feel like new. Thank you again both front of house and the guys in the back for all your hard work.

M. T.

I would like to thank Grosvenor for the prompt efficient service, it was my first time there, courtesy car as well, my car came back immaculately clean, while waiting in reception as was very impressed by the friendly service, and noted the in depth knowledge of the young girl on the phone.

K. B.

This place is fantastic. They helped me out at super short notice with a jammed caliper on an x5. Saw me immediately, gave me courtesy car without even asking. Quality job, quality team thanks to everyone happy Christmas!

v. M.

Best garage for me nice and friendly people work happy to help all time and work fast my car have problem and grosvenor motor fixed it thanks

K. B.

Both Marie and Georgina have been extremely and pleasantly helpful in advising both myself and my business partner regarding our commercial vehicle needs. Would recommend highly to all without hesitation Dr Kiran Bhogal Kendrick View Dental Practice, Reading

K. M.

A company that genuinely cares about its customers and quality of service and quality of work. Excellent knowledge of BMW and happy to explain the issue. Very impressed on first visit and would highly recommend.

M. W.

Very professional service with great attention to detail in work completed.

J. C.

I am delighted with the work on my 3 series – the car handles so much better than it ever has in the 4 years I’ve owned it! I had tried several garages before to fix the alignemnt issues and had no success, but the team here took the time to figure out the problem and talked me through all the options I had. The advice you gave me and the time you took to explain things was greatly appreciated

I. B.

Thanks guys, you do a wonderful job and give great advice and it’s always a pleasure to have my vehicle maintenance done by you . See you next time 🙂

C. H.

A fantastic business. Excellent customer service throughout, from booking in, courtesy vehicle, the work done on the car itself and they even washed it for me! Can't recommend enough.

M. C.

Slick, professional and friendly service. Gave me a free courtesy car and even valeted my car (it needed it!). I am relatively new to the area, have found my new garage.

R. B.

A big thank you to all the staff at Grosvenor, for being so kind, compassionate and prompt in sorting out my car. Much appreciated.

J. M.

Fantastic garage always extremely helpful can't fault the work they have done on my car over the last few years. I would not no anywhere else.

N. O.

Highly professional service throughout. Well-informed and polite counter staff. Very smart premises. Explained thoroughly each issue with the vehicle. Repairs completed on schedule, even supplied a courtesy car.

M. W.

Brilliant garage, always helpful. Every time I have been they have taken the time to explain to me which is appreciated, I don’t feel rushed out of the door. Good value for money too!

M. H.

A conveniently located very welcome facility that is a second choice after the BMW main dealer but they’re not cheap and do provide a service, especially for the older models, that probably is not offered cheaply by the main dealer.

J. D.

Great service by friendly and knowledgeable staff. Very reasonable prices. Will definitely use again. Highly recommended.

C. C.

Been servicing my cars here for the last few years and I feel my cars have been well taken care of. They're knowledgable, professional, and friendly.

D.

I have used Grosvenor for some time and always found them to be helpful and knowledgable as well as being reasonable on price. I have an Alpina BMW and have been impressed with their knowledge of Alpinas and M cars.

A. B.

The team here sorted my car out in just under 2 hours - got all my extra features unlocked so I get messages, extended Bluetooth etc. Great customer service

M. D.

Great service, turned up and had my FRM repaired without booking an appointment, nice people too.

J. P.

Just to say what a great garage with staff that are knowledgeable providing a prompt turnaround with great communication, Grosvenor is definitely a garage that I would recommend. Thank you very much for all your help!

J. L.

Great service and cost far superior service compared to Bmw main dealer!

P. F.

First class service my car feels great with a new clutch fitted and suspension bushes handles as it should Barry on reception was very helpful and my car wash washed and leathered too as part of a great package Thank you to all the staff and the technician who worked on my car

C. W.

Awesome service from Grosvenor this week. Honestly they could not be more helpful and welcoming. They deal in honesty and integrity. Always come to Grosvenors to get that 10/10 service.

M. C.

My wife took the car to get a replacement key and she told me the service was lovely.....they even washed the car while they were doing the work....thank you very much.

D. H.

Great Service. Will be using again.

K. W.

Great service, friendly staff Nothing seemed to be a problem, even offered a courtesy car, for a few hours, I would highly recommend

D. B.

Hood motor replaced. Very pleased with the service provided. Would use the company for service etc, but traffic in Reading was so awful that is not feasible for regular use.

B. P.

Better than the dealership in every way. More knowledgeable, more honest and more informative. Cheaper obviously. Not your average back street garage, really nice place and people.

S. A.

Absolutely brilliant experience, friendly and welcoming staff, excellent communication. Will definitely be returning. Keep up the great work!

K. P.

Friendly, helpful staff, who clearly know what their doing. Impressive workshop, reception and waiting area which includes free hot drinks and Sega games machines.

N. 5.

Many thanks to Justin, For helping me with my E39 M5, Incredible service

S. J.

Very good customer service – very helpful and friendly team, always give you the right advice! The best place to go to with your BMW car! Thank you!

S. R.

Very professional, no hassle at all. I even arranged a courtesy car on the day (without booking it in advanced) which was very pleasing. definitely recommend.

F. A.

Not often you choose your car based on who will service it and look after it for you. Not just Specialists but Enthusiasts. My fifth BMW - all with Grosvenor.

K. R.

The guys at Grosvenor have been looking after my 6 series for 4 years now, they are real pleasure to deal with, customer service is outstanding.

P. S.

Looked after my M5 just as i would, Fair prices and professionalism , great communication as well as providing a courtesy car

M.

Professional service, all aspects of servicing explained, and completed to a high standard. Love the video you provide of the technician showing the major aspects of the service and recommended repairs.

C. T.

Excellent service, helpful and know BMW's better than the main dealers I have used in the past. Would recommend any BMW owner without hesitation.

A. W.

Not just servicing cars but rear enthusiasts in the Marque which really shows through. Top notch experience as a first time customer.

h. b.

These guys are bmw soldiers.Really helped me with my problem with e90 and sorted it.Even gave me back the car fully cleaned.Will definately keep using them, as nowadays you see alot of cowboys around who claim to be bmw technicians.Their website has lots of information on common bmw problems and their solutions to fix these.

A. D.

Really efficient, organised, professional and got a tricky issue sorted more quickly and more cheaply than anyone else had quoted.

R. W.

Very fair and knowledgeable garage. Have looked after my cars for years now, both BMW and others

S. P.

Had a mechanical problem which took a bit of time to resolve but throughout they were very informative/helpful, in addition they came up with a very cost effective solution for one of the repairs.

J. G.

This company are great. They say what they'll do and do what they say. Their charges are fair and very competitive and they are very customer focused. Above all they are knowledgeable enthusiasts who enjoy what they are doing.

D. D. t. D.

Has a smg clutch done by Pete and the guys a while ago , Helped me out so much in a time I needed my car. Highly recommended

a. w.

Thank you Grosvenor for taking car of me and beloved G31. Highly recommended

J. A.

Honest place, great service

E. B.

Good on advice with my car. I serviced my BMW 3 series. Great customer service.

L. J.

The staff were knowledgeable and explained exactly what was needed. The service was efficient.

J. S. S.

I hate to think how we copped before Grosvenor came on the scene. Its like tasting Italian Olive Oil but you get the extra virgin in with the price. They should know.

S. C.

Really friendly and helpful staff, especially Justin. Felt like my car was in very safe hands.

c. e.

Is there a better car garage locally? I would doubt it! great service friendly staff will be back again. Thanks to Barry

A. C.

Friendly and efficient had a problem but was sorted out quickly and efficiently very happy with the service and curtsery car was a bonus

C. S.

I had my BMW 330D serviced by Grosvenor, Customer service was excellent! I highly recommend this company!!

N. S.

Excellent value for money, always good honest advice, friendly, enthusiastic about the brand what more can I say? Wouldn't hesitate to recommend them to anyone

R. W.

Excellent work and good value - fixed my steering lock "red" warning light and were most helpful.

H. J.

My kids love Barry! Car service was good too. Thanks very much!

P. B.

Very efficient, very friendly, very convenient. Can highly recommend. Thank you for such prompt service.

H. D.

Great service! Been here twice and would recommend for any BMW cars

T. W.

Excellent customer service from a great friendly team . Well looked after every visit : highly recommended. Thank you Grosvenor 🚙

T. H.

Great place to service my car. Fair prices and charged only what needs to be done.

R. P.

Good guys, talk you through things in real terms, unlike BMW franchises who are generally clueless.

T. A.

Experts in their field. Unlike the main dealer the person you talk to actually knows what they are talking about and can answer detailed mechanical questions.

J. H.

They sorted mine and my families BMWs no problem and at a great price.

S. G.

Trusted services of my brace of BMW’s. main dealer service for less money and with far more knowledge

j. a.

very efficient guys, only place i trust to take my bmw! anything they dont know about bmw's isnt worth knowing 5*****

R. S.

Good professional people who know their onions and wont rip you off. Courtesy car goes like stink too ! :-)

B. P.

Fantastic service provided, friendly and knowledgeable team, answered all of my queries. Will be deffinatly be back in the future.

D. G.

Very efficient and polite

R. E.

great garage. very helpful, super knowledgeable and honest. why go anywhere else?

M. H.

Spoke to Justin about a coding issue, he has offered me great advice and will go back there to get it re mapped when all fixed

S. M.

Fantastic service from this garage sorted my issues out straight away very professional!

R. T.

Great service from the team. Will defiantly use again over my local BMW dealer.

A. F.

Took my car for repairs and servicing. Very professional and trustworthy guys.

K. R.

Fantastic customer service looked after me well. Will be using them in the future always

H. M.

Always a good experience. Solid advice too. Thanks.

d.

Excellent Service and very friendly helpful staff. Highly recommended.

J. M.

Polite staff and good value for money

L. M.

Excellent customer service 1st class

M. G.

A specialist, independent BMW garage with a high level of customer service.

I. B.

Good job. Very I'm formative and helpful.

A. S.

Excellent service always. Pete and his team are really professional.

C. S.

Very polite and professional staff, also accommodated my needs without fuss.

s. p.

Alfie very helpfull lad.

L. D.

Fabulous customer service, very knowledable and great advice. Highly recommend their services. :)

C. B.

Professional service and workmanship as always.

S. G.

called up to ask fitting some retofits for bm and was very helpful

t. f.

Good service and reasonable price. Professional staff. Would recommend.

D. P.

The best BMW garage in the south of England. That good.

D. H.

Great service as always. Friendly knowledgable staff 👍🏻

K. L.

Great service. Honest. Competitive. Happy people...Happy customer. A*****

A. C.

Good service, dealt with issue quickly and efficiently. Would recommend.

P. W.

Supremely helpful staff and solid advice. Facilities look top rate.

P. H.

Friendly staff nice waiting room area upstairs with wifi

a. S. (.

Top quality service for your bmw. 100%

C. G.

Mini union Jack lights look amazing !!🤩

P. V.

Repair for Problem is still in progress but I got a very satisfied response. Thank you very much

S. W.

Great people, very helpful. Thoroughly recommend.

M. I.

Great service, very professional and friendly staff

t. d.

First class service and very impressive customer waiting room

A.

Really honest garage. Great service really recommend.

m. p.

Great service and friendly staff Highly recommended !!

J. C. I. A. &. M.

Excellent. Good guys, honest, well priced, flexible and fast.

N. B.

Superb Service and will be coming back again.

A. P.

Helpful, reliable, just brilliant garage.

L. J. D.

Great garage and very knowledgable staff.

P. R.

No bs. Just the right job at the right price.

D. M.

Very good service and at a great price

K. I.

Great guys who know there BMWS

P. B.

Extremely helpful friendly and professional service thank you

G. S.

Great team... Great service

K. S.

they know what BMW needs, very helpful

a. p.

First impressions were very good.

S. T.

professional service , friendly knowledgeable staff 10/10

L. I.

Excellent work and service as always. cheers

B. B.

Great service at great rates!

A. C.

Pleasure to deal with. Great guys.

V. Z.

Friendly & knowledgeable staff. Would recommend.

J. D. S.

friendly and professional service

W. H.

Excellent service.

J. P.

Great place.full stop.

S. A. M.

Good service all round.

D. T.

Simply the best! Nothing more to say!

R. H.

Excellent service

F. S.

Great service

L. A.

Very helpful as always

A. P.

Thank you team

J. S.

Excellent.

U.

Had an low oil warning on my BMW on the way to work, took my car here at lunch time and handed over the keys. Got a call very shortly after telling me it was done, and when I went to collect it I was told I didn't need to pay anything and it was done free of charge. Couldn't recommend more, there's a reason theres so many postive reviews here and amazing customer service. Thanks again and very much appreciated :)

N. C.

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H. N.

M. M.

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