Reviews of WLMG Fiat and Abarth Authorised Repairer. (Car Dealer) in Reading (Berkshire).

WLMG Fiat and Abarth Authorised Repairer

259 Reviews

160 Comments

Car dealer

Vehicle Repair

Rose Kiln Ln, Reading RG2 0JZ

Description

Information of WLMG Fiat and Abarth Authorised Repairer, Car dealer in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Reviews of WLMG Fiat and Abarth Authorised Repairer

D. M.

Myself and my wife were in search of a car which was within our budget and a car we felt would be suitable for us both. We were looked after by salesman Nigel who gave us information on the car we were interested in and went through its features which we needed to know. We asked for a test drive which Nigel was happy for us to do. The test drive went very well which is when we decided to buy the car that morning The service from Nigel was great when we had any questions on finance options. The next weekend we collected the car and filled out forms and any paperwork that we needed which Nigel went through with us thoroughly making sure we were happy with everything. Overall a good experience as hes very helpful and approachable for anything that we required from him.

R. G.

Amazing service. No rush, genuinely interested in cars, sales, in showing you the cars, and in discussing different models. I'd give 6 stars if I could.

R. Z.

Brilliant customer service from Jazz when we purchased our new car

j. S.

I bought two new cars from them Adrian, Sammy and Jodie were very pleasant to deal with and I'll be buying more from them. Dejan Subotic

L. G.

Friendly and not over pushy sales staff. Test drives was easy to arrange and hassle free. Car delivered on time ..Thanks

D. B.

Great place to go for quality cars. Friendly staff who are always willing to help. Fantastic offers on new cars.

A. K.

Wonderful personal sales service

K. B.

Thank you Jazz Hulait for your friendly and excellent service. Much appreciated.

A. J.

Yeah. Love a Jeep. Obviously lovely customer service too, a pleasure doing business with them today.

C. B.

Bought a Giulietta in 2016. Three services done. Never had problems.

C. M.

Brilliant service! Very friendly and helpful and would certainly recommend.

M. F.

I bought my car at WLMG, with James Strachan (Jim). It was the best car purchase experience that I have ever had. I received a very professional and yet at the same time very kind and very polite assistance from Jim who gave me the advice that I needed. That way, I was able to choose the most suitable deal, one that fitted my needs and budget. Thank you Jim and WLMG.

S. D.

Thanks Daniel you have done a great service. You are professional and friendly. All the team were there to help. Thanks

c. e.

Had a blown turbo on my alfa which they fixed under warranty however about 60 miles later it blew again it took them more than a month to fix and return my car.

M. C.

Excellent given the complications of a Covid-19 scenario. Good waiting space and fast, efficient and friendly service.

a.

Quick service and staff are very friendly and really good at their job

N. P.

Very friendly staff and really helpful, not your usual follow you around and apply you with lots of but**s*it great selection of second hand motors, been warned though parking can be a little tricky

D. S.

Very welcoming staff. Sadly didn't have the used model I was looking for.

M. P.

Only bought a couple of Chrysler parts but good service and friendly staff

H. L.

Got what i needed though suspect that i over payed as same item available on ebay and amazon at a fraction of the cost.

G. S.

Came in looking at the new Jeep Compass. Staff seemed very Knowledgeable and not at all pushy

S. D.

Very helpful customer service lady went through all the details of the service. And made me a cup of tea to boot!

P. O.

Everything you would expect from a Professional Dealership. Attention to detail and customer focused ensured my purchase of a Used Jeep ran as I'd hoped. In particular, namely Jim Strachan what a credit to WLMG, knowledgeable, pro active, attentive and most importantly ensuring every question I asked or query I made was handled promptly and efficiency. Excellent customer service all round.

J. C.

Not easy to find or park. Staff are pleasant enough just make sure you give feedback.

F. F.

Daniel Osuhor Thank you for your excellent service, was very friendly and helpful. Thank you for your help.

V.

We had a good look, and the employees were very responsive to our requests.

c. b.

Very polite and helpful and not pushy

R. F.

Nice place to find your next car...

D. S.

Very pleased and completely satisfied with the salesman and sales manager.

E. L.

I love my mito, great service, lots of options and offers

J. S.

Amy was very helpful and knowledgeable.

M. S.

Why won't they give me a Stelvio for free?

P. P.

Nearly £400 for a major service. At least they cleared the jeep

E. D.

I was recommended Wlmg by a family friend. Amazing service thanks to Daniel & Nigel. Thank you very much for my new car, I love it!

M. P.

Fav dealership.....awkward access road.

e. d.

Really helpful and excellent service

C. D.

Very friendly nice cars

P. L.

Staff always happy to help

J. N.

Great dealership shame about no stock... Great Service and stock now becoming available.

A. T.

Very good place . Staff very friendly

p. m.

Lots of show room to look around

m. p.

Good service most of the time

L. r.

Very helpful service guy

A. L.

Excellent customer service

D. M.

I previously left a negative 1-Star review of WLMG Reading regarding the quality of service, and in total fairness want to provide a positive update . It is true that I have had growing irritation with WLMG Reading concerning responsiveness of communication, keeping me informed, and accuracy of advice for some time, and this resulted in me recently walking away to a competitive service provider, and leaving a negative public review on Trustpilot. In fairness to WLMG this was picked up and I was contacted within 2-hours, with the intent of trying to retain my custom. There was a bit to work through, but I have been able to escalate my grievances to Director level, and today my WLMG issues have been settled to my full satisfaction. Did WLMG ‘drop the ball’….. yes. Ultimately has WLMG stepped up to the plate and put things right when given the chance… yes! I can ask no more, and trust we will now be able to move a trusted Customer / Service Provide relationship forward beyond its previous 13-years’ I’m happy to say ‘thank you’ to the WLMG Senior Director and new Reading Site Manager involved for demonstrating the integrity to put things right when needed.

A. H.

Went very well thank you

K. K.

A+

D.

Nice

j. c.

Excellent service

D. M.

Great dealer

R. G.

Great service,

D. A.

(Translated) Alas (Original) Vae

L. M.

B.

L. W.

J. W.

We had dealings with both the service team and the sales team which were excellent. Kevin and Michelle and the mechanics were fab on the service team, had my car for a while trying everything they could possibly do to fix a really obscure problem with it and keeping us updated at every stage, unfortunately (not through lack of trying) it wasnt to be and we decided to look at our options to get another car. Want to thank them for looking after us, lovely team! We decided to get a car through WLMG sales team and Daniel was fab too, very helpful and knowledgable and a lovely chap, all went smoothly and quickly and everyone did everything they could to get us back on the road. Cannot fault the service we received and VERY happy with our Jeep

A. Y.

D. M.

S. P.

F. F.

I. D.

C. P.

E. Z.

N. S.

H. F.

B. H.

D. L.

I’ve just purchased my first Jeep and couldn’t recommend WLMG Reading highly enough, in particular Jim Strachan. He’s made the whole process very easy and simple and other than the test drive everything was done either online or over the phone. Very professional and always helpful, I would definitely deal with Jim and WLMG again.

m. z.

What a thoroughly pleasant experience I have had purchasing my new FIAT 500 hybrid lounge, my first ever brand new car, at your Reading Dealership! Especial credit and thanks to Sales Executive Liam and his colleague Daniel in the Reading branch, who were amazingly polite and patient with the many questions I had, regarding the car I was looking to purchase. As my last car was sixteen years old, there was much to inform me about, regarding a new car’s features!!! When Liam was busy behind the scenes, Daniel readily took the time to answer further questions and suggested that I try sitting in one of the cars and familiarise myself with the controls. Having explained to Liam earlier that I battle with claustrophobia, he was thoughtful enough to demonstrate that the car I was considering was easily opened from the inside, even when locked. My particular dilemma was that the new cars do not come in the bright colours that the older cars do. After much brainstorming, these amazing gentlemen were able to identify a new car in a bright colour with a light interior – exactly what I wanted. It would simply need to be collected from another location…. Before my test drive, I was given advise on how to return to the showroom, since it can be tricky to reach, if you pass it. I was made to feel at ease and no pressure was placed on me whatsoever to purchase the car that I had enquired about. Likewise, the products and services available, related to the purchase were explained thoroughly, but it was accepted when I declined the offers. As someone who can easily feel pressured to do things I do not wish to do, this is a HUGE compliment. I did sign up to their three-year service plan, due to feeling so comfortable and therefore confident that I will receive good service, when required. I was over the moon to receive a video via email of my car once it had arrived at the Reading Branch. On collecting my car, it was rather nice that Daniel remembered my name from my first visit, as did Liam. Liam explained everything thoroughly and patiently and went over all the features of my car again with me, including stuff that might seem obvious to many people (but not to me), such as how to open the boot, bonnet, petrol tank etc. Not a sign that he found me to be ignorant of all things car related! The customer service that I experienced was high. My husband, who accompanied me both times to the centre, has purchased several cars over the years and describes this as the best ‘handover’ he has ever experienced. When it was time for me to leave, Liam and Daniel were there with my husband to wave me off and wish me much enjoyment driving my lovely new car. Liam and Daniel are a credit to WLMG and I hope that this is acknowledged by the company. I shall be telling anyone who cares to listen about this lovely experience and would not hesitate recommending family & friends to consider using your Dealership for their next vehicle purchase. Blessings, from a very happy Customer.

J. W.

Another amazing service from WLMG Reading. Kevin Lockwood-Goose was excellent and I simply can not fault him or the service they provide. Having excellent service like this is always reassuring that you and your car will be looked after so well after your purchase. I would also like to thank their mechanic Zac who is the perfect mechanic to be looking after your car and with his extended knowledge of car detailing you can't go wrong. Thanks!

T. B.

I purchased a vehicle from the Rose Kiln Lane branch, Reading. The sales person James (Jim) was very helpful and went over and above to help me to get a suitable vehicle that met my needs. I was able to pick it up the next day. He was polite, patient, attentive and efficient. He made sure he explained things every step of the way. Jim is very knowledgeable about the vehicles and was able to answer all of my questions throughout the process. He's a credit to the team at Reading. Jim made the process a enjoyable experience. It was a pleasure to have him help me to find and drive away a nice new car.

P. M.

Recent visit for some brake work and a service, completed on time and to a great standard. The car was cleaned too. The staff were helpful, knowledgable and friendly. Will definitely use again.

C. W.

I bought a car from Jazz at this dealership yesterday and he was unlike a lot of car sales people. He explained everything very clearly and was quick to reply by email with any queries, which really put me at ease. He was friendly and trustworthy, a pleasure to do business with. I would definitely recommend Jazz 👍🏻

P. S.

What a satisfying experience, knowledgeable and very friendly team. Liam and the rest made sure the detail was taken care of and we had a fantastic experience purchasing a Fiat 500

G. T.

Great service. Mr. Daniel did an extra mile when I purchased my Suzuki and I got the finance not without his additional efforts.

D. M.

Great service from WLMG once more. Previously had brought a Fiat from them and now moved on to a Alfa Romeo from them too. Amazing service from Daniel Osuhor, he was incredibly helpful with the process and was very approachable with questions/queries. I felt very looked after, look forward to enjoying the car! Highly recommend him and WLMG

K. C.

Amazing service from WLMG from start to finish. Fully informed about the vehicle, which was ready within a few days. Special mention to Liam - he is exceptional, all of our questions and queries were answered, he really knows his stuff! Would not hesitate to recommend - thank you!

A. S.

I am very happy with the service I received from James Strachan from WLMG Limited who sold me an Alfa Romeo Giulietta in mint condition. I received all the paperwork I should have and he even drove my new car to my address and took my car away as agreed. He offered a professional friendly service and I would recommend him to anyone wishing to buy a used car from the company.

c. d. s.

Got a great deal on a new Jeep Compass Limited we purchased online using Click & Collect. A fabulous buying experience, plenty of communication, Jim was fantastic and made our purchase very easy. Would have no trouble recommending WLMG, 10/10 guys.

J. R.

I recently had a recall notification come through for my Jeep GC 2011, so I called up my local Jeep dealer and was politely informed that my vehicle had missed about 4 recalls with the previous owner. Kevin and his team informed me that they would do those for me at the same time, brilliant. It seems the vehicle had never had a proper check done and had any faults simply cleared. They called me straight away when the underlying issues presented themselves and it turned out that the DP filter was way overdue a replacement. All the old issues and problems that had been just cleared came back and threw the car into limp mode. The team at WLMG were brilliant and worked around the clock to fix the issue and clear the limp mode, which anybody who owns a Jeep will tell you is no small feat. My Jeep was given back to me in better than before condition and is now an absolute joy to drive, the price of the work was much less than I would have imagined and I now have peace of mind in knowing that real brand backed professionals have given it the all clear. I would highly recommend these guys if you love your car and want to keep it running smoothly. Will definitely be taking my Jeep back to them for its service, peace of mind is priceless. Thanks again Kevin and team, absolutely fantastic service. Regards J. Rushworth

M. S.

Wonderful people, love their car brands, think outside the box to help deliver what the customer is looking for with their new car purchase. This was my experience with buying my Jeep Renegade this month. I must give a special mention to Aly Stone who looked after me exceptionally well. Very professional service.

C. W.

Excellent service by Liam. Very helpful answering all the questions I needed and made the process really simple. I arrived looking to buy used and left with a brand new car, so I think he did brilliantly!

J. O.

Amy was absolutely amazing. She helped direct me to the garage when I got a little lost. My car required a full service and an MOT, but time was tight as I needed my car to get back home and collect kids so Amy organised for my car to be collected from my home the following week in order to carry out the full service at no extra cost. The MOT was done the day I arrived late. This is impeccable customer service and a service I highly recommend. A massive thanks to Fiat and Amy for being so wonderful. I am one very satisfied customer 👍👍👌

J. N.

By far the best service I have ever received. I paid £170 for a brilliant service and MOT, they were very thorough and quite possibly saved my life. The day prior I had new tyres and track rod end installed by F1 Auto Centres. Alfa Romeo discovered they had put the wrong nut on far too small, thank god they did because the track rod was effectively not attached and would have most definitely resulted an accident. In addition to the service and MOT they gave me a complimentary Valet, and a very good one also, the car looked showroom ready. They were even kind enough to pick me up from the Train Station. £170 is not bad for saving your life, a very inclusive service with a main dealer stamp, MOT and a professional Valet. Thanks

D. F.

Absolutely first class service. The sales operative went above and beyond my expectations and couldn't have been more helpful. Absolutely love the car we bought. I'd have no reservations about recommending WLMG to anyone thinking of buying a car.

B.

Liam was brilliant from start to finish. Very pleased with the service received and would recommend. Thanks again Liam!

J. T.

I had the pleasure of dealing with Jazz Hulait at WLMG Fiat Reading. He was exceptional in the service he provided!! I cannot recommend him highly enough for his personal touch, knowledge and non-pushy approach. A real credit to the company!!!

M. F.

Dealt with Liam, easy and quick purchase. Everything done professionally. Would deal with again. Thanks.

L. A.

Proud owner of the Abarth 595 Scorpioneoro as of yesterday (15 June 2021). I had my previous Abarth serviced here after Aldershot closed down and the closest Fiat garage to me delivered poor service. Customer facing and telephone service at Fiat Reading is to a high standard. I purchased my new car yesterday based on the service I had received previously. I'm not sure how Liam did it but he managed to turn my car around in a very short time. Good communication (which is key for me) meant I felt fully informed through the whole process. Thank you Liam! What else can I say? Its a limited edition with gold wheels, chequered roof and I blooming love it!

M. H.

Customer service at Reading WLMG remains excellent. Jim was a pleasure to deal with on my newly purchased car making the whole process quick, smooth and within a friendly professional manner, Thank you.

K. L.

I came to WLMG Reading branch to find my new Fiat 500. Jazz was so helpful and made sure that communication was constant and if I wasn't happy something was changed. I am thrilled with my new car, the efficiency and how friendly Jazz was. :)

D. S.

Purchased my Fiat from here and collected today! Thanks to Jazz (salesman) I had a really positive experience and everything went smoothly. Communication before pickup was great! Did not feel as though I was being rushed at any point, from viewing to collection was treated as a valued customer. Thank you Jazz and WLMG!

M. P.

WLMG provided an excellent service in my purchase of a car. It provided me with all necesary information that allowed me to make the choice that met my finances and circumstances. The after sales service was equally impecable!! James Strachan was the best possibe sales advisor I could ever have!! Thank you WLMG and thank you James!!

T. B.

Excellent, recently purchased an ex-demonstrator Alfa Romeo Stelvio vehicle from Reading alfa. Found Daniel Osuhor (sales executive) very helpful and genuinely understood my needs and concerns. Being in sales myself it was a good buying experience. Finance was sorted easily and collection was smooth and all went to plan. Love the car and feel it reflects the fair market value.

T. J.

Mohammed was friendly and helpful from the very first time we met him. He wasn’t pushy which encouraged us to come back again! We bought a very nice car and have been happy with the whole process.

D. B.

I have had an excellent service from the folk at WLMG service desk for fault finding work carried out on my Jeep GC. I had numerous issues after using a different franchise in Swindon and the people at WLMG were absolutely fantastic at sorting the issues, technical support and generally very helpful and informative. I have had Audi's and Mercedes vehicles in the past but none of there service departments matched the service I have had at WLMG, especially, Kevin, Jack and Michelle, thanks guys 10/10.

L. S.

Purchased a fiat 500 from here, viewed it on Saturday then collected following Saturday through the week had great communication with the salesman (JAZZ) he made everything so easy and straight forward, and even after taking ownership Jazz then rang the next day to make sure all was well, a great guy and would definitely buy from this dealership again due to him!!! 100% happy with the car

P. M.

A brilliant and welcoming experience buying my new Alfa Romeo from WLMG at Reading - Jim Strachan made the experience all the more worth while and made it essentially effortless for myself. Even with Covid ect. I felt very safe and everything was constantly cleaned, sanitised etc. I would highly recommend WLMG & Jim to anyone. I'll certainly be coming back in the future! A Stunning Alfa is sitting in my driveway awaiting to be driven! Very very happy! Many thanks for everything, Phil Morrell

B. M.

Bought an Alfa Romeo Stelvio from WLMG in March and received excellent service from Daniel. Honest, friendly and reliable sales with no pressure. Great experience and what a car this is! Had a minor fault today, rang WLMG and Kevin booked me in immediately. Car fixed in 10 minutes and returned sanitised and washed. Pleased to see Daniel again when I arrived! Both Kevin and Daniel are an asset to WLMG and highly recommend them. In my experience Audi and BMW could learn a thing or two from these guys!

n. r.

Thank you so much for a perfect and helpful service! Liam S made everything so easy, super professional and incredibly helpful. Defo 5 stars. Thanks again! Nicky

R. L.

This was my first experience dealing directly with a dealer and the team at WLMG Reading made it incredibly easy. From my first phone call they were very accommodating, and Daniel went above and beyond to ensure I got what I wanted. The process was quick and simple, I couldn't be happier with my new Suzuki Ignis.

A. S.

I have had 5 Alfa’s, and experienced a number of different service providers, however none have been as professional as the service provided by WLMF today. Sophie on the service desk provided excellent service today, giving me a full update on the car following it’s service. I particularly liked how your service book is handed back to you fully stamped with your key, many times from other providers it’s left Unstamped in the car and you have to return in to get actioned. I decided to book in for a service after experiencing great service from Liam on the sales team, I was exploring the options as my current finance deal was coming to an end and we went through what my options were, without any pressure to make a decision. The location is also well placed, as it is only a short walk into reading town centre, after dropping the car off in the morning I had a 20min walk to the train station and was off to carry out my working day as normal. Great customer service from the whole team!

P. C.

Liam was very helpful in arranging test drives and understanding options.

E. L.

I recently took my suzuki vitara in for a service. WLMG in Reading are not my usual garage as my main dealer in Basingstoke has now closed, because of this I was a little apprehensive. However, the WLMG service team put my mind at rest by explaining the process and detailing the set price. The whole experience was top notch. They even made a video as part of the service and cleaned the car inside and out. Fabulous. I will definitely go there again and would highly recommend them. Thank you Suzuki Reading.

S. J.

The team always provide a friendly communicative service and are flexible to customers' drop off and pickup times. They have dealt with the Covid-19 issue in their dealership fantastically well, with all staff being really vigilant and making sure customers are aware of how they are managing it before coming in. I really would recommend them to anyone. Kevin in particular was great - an asset to the business.

S. “. L.

Had to give my car in for a software update. The staff were awesome, especially Holly,John and Jack. Holly made sure I had all the information and regularly updated me by phone. I have trained staff in the motor vehicle industry here and abroad as that is my profession, have to say Holly would be a super star. Absolutely brilliant. I felt valued as a customer Will use Reading branch again in the future. The best people, congratulations to you for providing such an amazing customer service.

H. S.

Kevin and the Service Team really go above and beyond; just as lockdown started, Kevin came to my rescue to help get my car MOT'd before they closed, whilst I was having to self-isolate prior to the birth of my first child. He personally collected and delivered my car, and kept me informed throughout. Excellent service, and I'd happily recommend.

J. M.

Fiat Engine Repair - I've used WLMG Reading for many years and was impressed with new Service Manager Kevin and his colleague Jason. Both were attentive to requests and easy to contact and deal with on the phone. Very pleasant in person too! Thanks & keep up the great work.

S. D.

Great level of service, and the contact person on the day, Josh Preston, was very helpful. I recently bought an Alfa Romeo, and plan to use this branch for future service needs.

D. C.

Excellent service from here. Deal, quickly made and car was ready for collection in 3 days. One of which was a bank holiday. Excellent selection of vehicles both new and second hand.

D. M.

Absolutely the best, professional and thorough service. Wlmg have always gone out of their way to be helpful and accomodating. And when you walk into the dealership you're treated like a valued client rather than a number. Happily come here despite the considerable distance compared to my local Jeep dealer which is run by a bunch of cowboys. Thank you WLMG!! 😊

n. w.

Called these guys after my car had to be recovered and got it delivered to their premises in Reading. Spoke with Jack in their service department who was brilliant, not only did they fix my jeep on the same day they also carried out a necessary service Squeezing this into a busy schedule. Service above and beyond. thank you Jack.

M. H.

First class car buying experience. Relaxed no pressure approach to selling and made the whole process simple and stress free. Huge thank you to Ashwini :-)

S. P.

Update:- Following my original review below, I have changed the rating from 1 star to 4 stars. Kevin from WLMG reached out to me to make things right and I was pleasantly surprised by how helpful and accommodating he was. He made this recent experience a complete turnaround from the previous and although this new rating is based on one person's actions... I can only hope that the next time (yes, I am willing to return) the standard of service remains the same and that all members of staff follow suit. Original review:- Writing this review after 1 year of dealing with them as had the cherry on top today when I checked my service book to see that after having my service with them last year they havent stamped or signed my service book - another headache for me now! Last year I dealt with issues that were to do with pricing - they would quote me one price and when it came to paying, it would be another.. this happened with the service charge (FYI I was correct) and then again when I needed a replacement battery - luckily I kept the voice mail which had the guy quoting the price over the phone!! They rang me for a follow up and was told they wanted to make up for the mistakes and said I would get a call back with either a future discount on sevices or a free MOT - needless to say i didnt get a call back... I left it at that as knew I wouldn't return... and now when my service is coming up this year I find out another error on their part! - to be honest i should of checked the book myself... learnt my lesson!

N. E.

Thank you to Liam for helping me with the purchase of my Fiat 500X I am Fiat loyal, I love them, from my much loved 2 seater Barchetta to my two much loved 500 convertibles I went into WLMG to discuss potential vehicles as my children are now taller than me, Liam was polite, engaged and listened to my requirements, budget and preferences and I was able to secure a vehicle in budget, very important, but also that still has a little character, his manager Nick was also exceptionally helpful I wasn’t pressured to take on any extras but informed about what was available and able to decide in my own time, the delivery date was as planned and I was shown all the new features since having my last 500X So thank you Liam, sorry it’s taken a couple of weeks, but massively appreciate your help, updates and, at times, guiding me through the processes ☺️

I. S.

Very friendly and helpful people. I needed two Chrysler keys programmed and the price was so much better than the one Chrysler had quoted me a few years ago. On top of that, they valeted my car inside and out, which was an unexpected bonus, along with doing a vehicle inspection that highlighted a few things needing attention. Recommended.

M. Z.

Had amazing experience at WLMG Reading after being let down by Palmers Fiat&Abarth. The customer service provided by Daniel was so brilliant that it seemed unreal at times, since i was not used to this kind of treatment by the sales person. From the first moment I stepped into the salon until receiving my car, Daniel was on the case updating throughout the process and helped me get the car i initially wanted. The car collection was as well beautifully organised with personal welcome as a very nice touch. I couldn't recommend Daniel enough. Even after sales followed up with me, which is definitely not the experience i had with another dealer mentioned earlier with my previous fiat. I will definitely be recommending WLMG and will be coming back.

R. h.

Great purchasing experience. Fantastic service by Liam Spragg and his team . Thanks guys ! 🦂

R. W.

Overall a quick and helpful service from all the team at WLMG Reading. Kevin and Jason were able to book the car in quickly, and Zach carried out a comprehensive and efficient diagnostic, taking the time to explain what he had found and to demonstrate that the car was running well. A great service.

S. G.

Brilliant customer service - although I bought my new Fiat 500x elsewhere I needed a software update, I went to WLMG Garage and felt very welcome by a lovely gentleman called Kevin Lockwood-Goose after sale Manager, very knowledgeable and efficient. Kevin took me under his wing and told me the car has to stay overnight and gave me a courtesy car. Next morning my car was ready and shining, had been cleaned in and out Would definitely recommend to my friends, great customer service. Thank you to Kevin. Silvio & Joy Gentile _______________

J. H.

Noel was a pleasure to do business with, very helpful, friendly, happy and knowledgeable. Willing to negotiate, with no hard pressure sale. And when they cleaned the car prior to delivery they really cleaned it, absolutely spotless including under the bonnet, all the channels etc. Thank you.

K. F.

I just bought my Alpha Romeo Mito from WLMG Reading. The customer service team was absolutely amazing. Dan took me through all the different options that could fit my needs and my budget. I got the best car I could afford and it was so easy. Thank you Dan, Thank you WLMG Reading for the amazing experience

A. M.

I had very specific requirements for the car I wanted which had to be of a certain spec in terms of colour, wheels and options. After being let down by another local Alfa dealer, I decided to try WLMG. Paul and Mo were great, nothing was too much trouble, they constantly kept in touch with me and the customer service was superb. In the end I got the exact car I wanted at a great price. Thanks guys and keep up the good work.

T. F.

Planning to get an Alfa Giulia once my current finance deal runs out, and took my daughters to show them what's it like. A member of staff came to see us after a while, he was friendly and kind, but missed the opportunity to build the relationship to make me want to come back again when the time is right. Based on my previous visits I feel an upward trend but Alfa needs better dealership experience to match their cars and to start selling in numbers they hoped. Bottom line is, a dealership needs to give me a good reason to buy from them, rather than getting the best deal from online brokers.

L. H.

Everyone was extremely friendly and helpful, I was helped by Ashwini personally. Great service and the car was in amazing condition. Would highly recommend!!

G. R.

The Short Version - A previously troubled dealership with poor customer service, that's rapidly on the turnaround and I would be happy to recommend. The Long Version - I previously posted a 1 Star-review of WLMG Reading, The sales team were poor, childish and unable to communicate. The Aftersales/Service Team was appalling with zero communication, lies and continual excuses for poor service. Staff turnover was very high. HOWEVER, as of a few months ago things appear to be quickly on the mend and i believe they are reaching a stable, usable and honest service. Kevin (Aftersales Manager) has only been there a few months but is making a positive impact on the dealership. I will upgrade my review to 5 Stars if my next visit is as positive as my last.

C. R.

The seller was very nice the first time I met him, later when discussing finance, he got very defensive and not very friendly anymore when I was asking for some offers available for the same car but other specifications. He did not have lots of knowledge about the car I was interested to but he managed to get the answers to my questions asking to a colleague. At the end I decided to get another car from another brand. Definitively, if he would had been more accommodative and nicely pushy, I would have bought the Jeep.

M. P.

The team were absolutely amazing especially Jazz and the manager! Jazz’s knowledge of the product was outstanding and helped me pick the perfect car for me! Thank you for the amazing service ⭐️⭐️⭐️⭐️⭐️

B. S.

Just had my third service here, always excellent customer service from Kevin and the team at Wlmg Abarth Reading. The staff are very welcoming and the servicing is always carried out to a high standard. Would highly recommend.

c. l.

Very good customer service and have an amazing staff that where able to sort out any problems or questions I had and would always keep me updated Cheers for the help and for the lovely new car.

D. R.

Result: The outstanding aftersales issue was resolved by Kevin and faith restored. Update: it is a pity that the lack of action on aftersales has changed my original opinion! Original Post: Really felt welcome, thanks to Aaron, he was outstanding, patient and most helpful. A refreshing experience!

M. R.

At the end of October 2020 I purchased a Suzuki Swift from WLMG. Upon arriving at the appointed time Alejandro Stone attended to me and arranged a test drive. Paperwork was completed and the car was delivered to my house later that week. Despite Covid and social distancing I was very pleased with the whole experience and would not hesitate to recommend WLMG. Thanks Alejandro.

A. J.

Alejandro was brilliant at sorting out a deal for a new Jeep Renegade Night Eagle. Much better than other Jeep dealerships i'd tried.

B. B.

Excellent service , staff very receptive and willing to please. All dealers should be to this standard. Superb dealership, many thanks.

J. D.

Just a quick review of my recent purchase of an Arbarth 595 from WLMG Reading, this turned out to be a very enjoyable experience mainly in part to the assistance given to us by the sales person Jazz Hulait.From the outset Jazz was helpful, knowledgeable and made sure the entire purchasing process went smoothly from beginning to end.The thing that is clear is that Jazz is a Car Guy and by this what I mean is that he has a clear passion for cars and is obviously very enthusiastic and informative about the the product he is selling.Always happy to answer any questions and constantly keeping us informed of delivery and pick up times, transactions and all the other things that all came together to enable us to drive away in our new car.Cannot thank him enough for the way the deal was done.Great Job.Thanks to all at WLMG Reading Gary and Gina

J. T.

Easiest way to buy a car, call these guys and they'll get the job done, simple as that. Sorted from top to bottom. Liam, you're a star and made my daughter soooo happy.

V. G.

Went there twice to buy parts for my old Fiat Punto and they were very helpful indeed. For the right part, for a fair price and within the desired time schedule.

N. S.

We were assisted by Noel when we were looking at an Alfa Romeo.He was extremely helpful, very knowledgeable and nothing was to much trouble. Unfortunately through no fault of his, we have not pursued the purchase - a big asset to Alfa Romeo!

R. R.

Just purchased a Fiat 500X for my daughter. Liam looked after us very well and found the perfect car along with a good price. Liam always kept us updated throughout the purchasing process. I would highly recommend WLMG Fiat and Liam if you are looking for a new Fiat.

A. P.

Brought my new Fiat 500 in for its first service and the customer service I experienced from first contact to finish was like a five star hotel. Could not have been more accommodating or helpful. Puts Vospers, where I bought my car, to shame. Will definitely return to Fiat Reading.

R. P.

Receptions - Jack & Michelle had an excellent professional and friendly attitude which made you feel welcome plus the Jeep Technician did and excellent job of servicing my wife's Jeep Grand Cherokee.

D. Y.

Great purchase, Ashwini was very helpful & car was as she described it. Would highly recommend WLMG.

B. C.

Daniel and Nick did a great job finding the right spec used Fiat 500C, turning round the finance and making the experience easy and enjoyable. Recommended

G. M.

Hi guys at WLMG reading suzuki sorry for my late review 1st of all i have owned my suzuki vitara now for 4 weeks & am over the moon with the car the performance is surprisingly good for a 1.4 engine & great on fuel economy so well done on helping me choosing the right car for me. Now for the special mention for Daniel O the suzuki sales rep he really helped me through the purchasing process, & was not pushy he seems to understand that for some people this is the 2nd biggest purchase they may ever make, & at times its not easy, thanks Daniel you made the experience easy, i must also mention Nick F the sales manger he was very helpful as well & so this was a good experience & i love my new car. I believe that the suzuki franchise at WLMG is fairly new & they are still finding their feet so i must mention that sometimes i had trouble getting hold of Daniel or Nick but the other staff at the dealership would answer the phone & take a message & always got back to me promptly or the message was passed on & Nick or Daniel would call back this has not always happened at other dealerships i've dealt with in the past, keep up the good work WLMG thanks again very satisfied customer.

s. s.

Very impressed with the service at WLMG. Liam dealt with myself and catered to every need. He really went above and beyond.

R. N.

Alejandro looked after me very well and answered any questions with knowledge and enthusiasm when purchasing a Suzuki Ignis for my wife. A credit to WLMG.

M. M.

Matt & Lee couldn't have looked after us better in the purchasing of our first Alfa Romeo. From the initial arranging of the viewing over the phone we have been treated superbly throughout the whole buying process. They were informative, professional & friendly and made the experience a very pleasurable one. We are now looking forward being part of the Alfa Romeo world with our Mito.

S. H.

Popped in to speak to someone about a new Jeep Compass. Ian the sales person was super helpful and gave me plenty of information. Looking forward to the new model coming and test driving it.

J. R.

Fantastic service from friendly staff. Visited without an appointment and was looked after immediately. Fault diagnosed , car fixed and cleaned! All within an hour! Great service. Thank you!

T. F.

Bought a second hand car. The salesman Liam was very helpful and provided a great service. Kept in contact made sure we were happy with the car and answered all our questions.

M. J.

Daniel was extremely helpful and friendly. Thanks a lot 🙏

D. W.

Looking for a notability vehicle. Didn't have transport to go to dealership to do a test drive but Sal went over and beyond to assist. Result is I placed my order for a Jeep Compass

N. G.

Entrance to fiat was closed so walked around other side through jeep a little confusing more signage would be advantageous. Members of staff so far 5 star all very polite and Curtis and very helpful.

K. R.

Brilliant customer service. Felt very welcome by a lovely gentleman called Paul. He was very knowledgeable and answered all of my questions. Would definitely recommend to my friends, great customer service. Thank you to Paul.

G. D.

I own a Fiat Motorhome and recently bought parts from WMLG Reading i was very pleasantly and professionly served by Andy Geater after not such good experiences elswhere and will certainly be back

P. E.

Really excellent - great customer service. Ashwini was brilliant and super efficient!

J. W.

5 star customer service from JIM Strachan, a real pleasure to deal with, helpful, understanding and very knowledgeable. Thank you Jim

L. R.

I’ve recently visited wlmg, fantastic dealership with great service and a pleasure to have purchased a car from a family owned dealership. I’ve already recommended you!

M. H.

A dealer with a difficult access and difficult parking place for the customers. There was shortage of salesmen who could talk to you and give the details of the vehicles. Maybe will try another time when it’s not Saturday?

C. K.

Michelle in services always provides excellent customer service. She handles queries professionally and goes above and beyond to help.

H. C.

We bought a Suzuki from Jim S at WLMG this week. Honestly can't say enough good things - we rarely post online reviews, but Jim was courteous and helpful from the outset, explained the various options and deals we needed to understand without any pressure, was kind to our children, and found us the perfect car. We'd go back, and happy to recommend.

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