Reviews of Beadles Volkswagen Romford. (Car Dealer) in Romford (London).

Beadles Volkswagen Romford

996 Reviews

178 Comments

Car dealer

Car dealer

Colchester Rd, Harold Hill, Romford RM3 0GU, United Kingdom

Description

Information of Beadles Volkswagen Romford, Car dealer in Romford (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Beadles Volkswagen Romford

Popular times

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Reviews of Beadles Volkswagen Romford

S. S.

Excellent service from service department as always, highly recommend to anyone. Got a smart video showing service being done and car was nice and clean !! Shame some people take the time to leave a 2 star review over a free car wash after everything that’s happening in the world at the moment (See below) !! Thank you Beadles !!

D. B.

Brilliant experience from start to finish. Ryan was fantastic and kept me informed every step of the way. Initially fitted me in at short notice after some other VW dealers local to me were giving me a waiting list of 2-3 months. Couldn't diagnose the issue at first, very kindly did not charge. Took it back in when the same issue happened, Ryan got me booked in immediately the next day. Thankfully the error codes came up that time and they were brilliant in keeping me fully informed of the issue & possible causes, costs of repair etc. The repair was carried out and car is now running true again ! They even let me keep the car there for a few extra days as I was away and unable to pick it up; this allowed them to get a couple extra test drives to be 100% as well as giving it a wash. Brilliant customer service from start to finish, even when the issue was not obvious initially. Highly recommend Beadles VW, top class.

O. R.

Beadles Vw Romford are a lovely bunch! The reception staff are very welcoming and polite . The Servicing team are also amazing especially Ryan who has always been a star. Great customer experience

Z. Z.

Great vehicles in store. Customer service was impeccable.

M. B.

Excellent seamless vehicle collection, really helped with setting up the vehicle and app with me. Thank you Justin and Gary for a relaxed and efficient new car purchase.

A. C.

When I rang about my concerns about my handbrake, from call reception to technical liaison, I was made to feel that the customer care was genuine. The car was booked in at short notice and dealt with expediently. Communication was excellent.

P. M.

Very good arrived early to book car in, took a seat in the waiting area shown tea & coffee to help my self while I waited was told car breaks would take an hour half to complete. I was called over to pay balance outstanding for new front break, car was given a full health check cleaned and parked ready. Over all experience was very good service well done.

K. R.

The service we received from our recent MOT was exceptional. Definitely recommend here for future. The communication and service we received was outstanding..

R. P.

Almost walked away as a grey haired sales person looked us up and down as if we didn't belong, needs to get into the real world. In the end glad we stayed, Amad is a smashing person and couldn't have been more helpful. Of course they are trying to sell you a car, but it didn't feel to hard of a sell. Reception staff really friendly and helpful. Highly recommend their hot chocolate, but they need more cups 😉

H. J.

Had the absolute best experience with Gary, he was extremely helpful in giving me as much information and support needed to make a well informed decision before buying my first car. Would highly recommend, his services was exceptional, he made sure I was comfortable and aware of all my options before choosing the finance plan that was best suited for me. Could not have asked for a better service. Honestly even my dad was impressed with how well he’s dealt with me especially because of the amount of questions and queries I had for him even after purchasing my car. Currently my dad is in the process of buying his next car with Gary himself purely based on how well Gary is at ensuring you’re offered the best deal.

M. B.

Great customer engagement, kept me fully updated during my service and were very pleasant to deal with

R. U.

Great customer service at the dealership, was made to feel welcome and comfortable, with hot beverages on offer.

J. F.

Had a waiting appointment, minor service, took 2 hours, suited me perfectly as had somewhere to sit with my laptop and get on with my work. It was as early so would have probably been busier later. Friendly staff

R.

Took my vehicle in for a service, spoke to Ryan who was very helpful and professional from start to finish. Gave me a call when my car was ready and received a video from the technician telling me what needs working on. On top of that got a free wash at the end! Great service will definitly be coming back.

P. E.

Good service I was told they would call me when the parts were in true to their word they called me one day later

M. A.

Told me to come early to drop my car so it could be done . Which I did but still waited 3 hours for my car and was told after that break fluid change needed to be done when I got my car . I don't understand why they just don't tell me when they where servicing my car . Ps I have only had the car 8 months so I don't understand why it needs changing as I bought the car from same place and they would have done these checks.

M. L.

I was very happy with the whole experience given from booking my car for MOT and service right through to the execution. All very efficiently executed and on line with current pandemic guidelines. The staff were polite, helpful and efficient, the path of travel clear and concise. Not long after dropping my car off I was sent the video by the garage of the check being carried out. In these current times the experience was reassuring.

D. W.

Great service, my only comment is the system doesn’t seem to work properly when approving recommended work. Apparently even though you submit your approval it takes a while to get through to the technician, by the time this happens he has started on another job and your car goes back in the queue. Steve looked after me and was friendly, happy and professional. Well done guys.

A. B.

Always a great service and friendly staff. The check in and check out process during this time of covid lockdown was easy and quick. The communication of the servicing of my car was brilliant, I love the videos we get. I went to pick my car up end of the day and got caught in traffic. The staff called up and waited until I arrived. Of course the VW cars are awesome too!!! Very happy with them.

J. R.

The colleagues were bright and friendly. We had a phone call when the car was ready for collection. The invoice was explained in clear and easy to understand terms. Every thing had been done to make the place as safe as possible due to the covid outbreak.

D. I.

Great friendly garage service - feels like family run than some large corporate dealership. To my surprise they even gave me a small discount! Cheers Steve.

j. m.

Excellent customer service, as always. Car collected from home with appropriate social distancing measures observed. Video received promptly, detailing work needed and able to approve online. Once done, paid over the phone and car returned, cleaned inside and out, by 3.30pm. Highly recommend using the collect from home service.

Y. S.

Took my car in to Beadles VW in Romford for some work. The people were friendly and professional. The work was done within the time frame promised and was reasonably priced. Highly recommended. Thanks.

C. S.

Good customer service. Very organised regarding the virus. Everyone wore masks and people who weren’t wearing them were told to wear them unless they were medically exempt. Great special awareness. Overall a very good experience. I’ve never had problems with VW and I’ve been with them for 6 years.

S. L.

Great customer service (as usual). Polite and efficient staff, will continue to use them for servicing my VW.

C.

I booked an Inspection for my car which had issues that my local mechanic couldn't resolve. Excellent service from Ryan, genuinely polite and informative. My car was inspected/examined by Ray who was very attentive to my concerns and clearly very knowledgeable. Ray seemed like such an VW enthusiast it was a pleasure talking to him. My car was also washed and checked over and they helped identify and fix my issue. They definitely exceeded my expectations, I highly recommend and will be back!

A. R.

Fantastic service, brilliant staff. Was doing service while you wait on my Touareg, I was given a desk and access to WiFi so I could do my work in the meantime. Sue Who works in the technical team was really helpful. Would highly recommend.

d. b.

Excellent service would recommend to all my friends and family

T. L.

The service engineer Ryan was brilliant. He kept me informed throughout the whole process and I am extremely grateful. He knew how stressful my day was and his compassion and care changed my mood entirely. He’s a real credit to VW. Additionally, the welcome received by Shane every time I visit is second to none. His smile entices a warm welcome and his willingness to help never falters. The dream team!

M. A. C.

I got the full wheel alignment done. While booking for this job I was told that free health check and wash & vacuum will be done. I got some more work done which was advised. When went to pick the car I noticed the mats were not washed and boot was not vacuumed either. I asked the staff and he said neither we wash the mats nor vacuum the boot and I was thinking like what did you do. He said that’s all we do. I spent £450.00 on all the work. I believe they need to be very open and specific what wash and vacuum mean while booking customers. The work they done on my car that was very good.

S. M.

Very welcoming and friendly staff. Dropped the car for a fault. They found the problem but was unable to offer a fix due to issues with parent VW company, not Beadles. Staff were very knowledgeable and I was able to get all the information needed for the fix later in the future and the car is driving fine without any issues. My car was washed and cleaned at the time of delivery. Will definitely recommend Beadles for service and repairs. Thank you..

M. B.

Great showroom, great staff and great service. Just had my car serviced there and the guys in the service team were brilliant, particularly Steve who was super helpful. The car was even washed and cleaned inside which was a nice touch. Thanks.

K. S.

Gary Tommy Shane Are extremely helpful Kerry at the receptionist extremely patient Dealt with vw in feb 2020 and in jan2021 Not your typical car sales attitude. Everything is done with a personal touch.

L. C.

Popped in after someone had driven into my car nearby. Lady and gentleman from the service team came and looked straight away without being a client. Excellent service so will go back for a routine service when due. It pays to give good friendly service .

M. B.

Exelent service. I love the automated drop off system and the complimentary video health check. They even took the time to wash and hoover the car after.

P. C.

In the two years since I bought a new car here the quality of the servicing department has dramatically improved. Great communication from the service advisers and work carried out promptly , car returned properly cleaned. I had a problem before a long journey and by phoning ahead they squeezed me in and sorted out the problem. Recommended.

J. M.

Very rushed experience. Car was in and out in time, but had a very cold greeting from Lisa, no smile etc., and being told to hurry as she had 'another customer already waiting' leads me to want to take my car elsewhere. I asked her to take a look at a few concerns I had with the car, but she didn't seem to comprehend what I was asking (poor technical knowledge?), and seemed baffled why I hadn't mentioned them at time of booking.

S. K.

The service provided was excellent all round. Deborah Giles was very attentive and helpful. she made sure that she took care of all of our needs and i will highly recommend her to all my friends and colleagues.

D. D.

What a fantastic customer service. Ryan Wyatt genuinely went above and beyond to keep me updated regularly with progress, so that I was comfortable with what was being done and there were no surprises when I came to collect. The technician, Martin, was always happy to answer any questions I had and explain why parts needed replacing as he worked through my very complex and time consuming repair. My car was returned having been thoroughly looked after. I couldnt reccomed the service department at Beadles VW Romford highly enough.

T. C.

Went in earlier this year to purchase a T-Roc, met Sarah-Jane Holland and honestly the whole process was a breeze! Lockdown did delay the delivery of the car but that was completely out of there control! I will definitely be going back when in a few years when we are looking for a new car, and I'll be asking for Sarah!

K. L.

My VW Golf was booked in to have a part replaced as it kept getting an error code. I have been a customer for many years and would like to say I hope Sue never leaves as she is fantastic at her job and has known me for as long as I have been a customer.

B. K.

very professional but friendly service from all staff. worth going here for peace of mind as you can always go back if theres an issue,and they are knowledgeable about your specific vehicle

M. G.

No hassle, Work done professionally & seen by Ryan who was fantastic.

R. S.

Having been left disappointed by the so called prestige BMW dealer next door I popped in to the VW dealership to have a look at what was available. I had no pre booked appointment yet the service I received from front desk to salesperson was brilliant. Anthony was really knowledgeable about the vehicles and offered great advice. Many thanks.

T. K.

I especially appreciated the video detailing the work done. That was a nice touch. The staff on site were also very helpful and polite. They didn't offer tea or biscuits for some reason! 😅 Not that this bothered me. I also like that there was sufficient parking. I've always found this to be a problem when visiting showrooms.

J. H.

Great service from Sarah. Couldn't do enough to help with the purchase of my new car. Would recommend her to anyone interested in a new car themselves.

A. P.

Service was fine, car had scratches on the front nearside. Reported to service department , no response for over 10days, rang them was told they are checking the cameras. Not happy at all.

C. E.

My Tiguan display indicated an engine management fault 72 hours before I was due to undertake a journey of several hundred miles. I contacted Wayne Franklin (Service Advisor) who immediately understood my predicament. He promptly arranged a diagnostic check, which revealed a malfunction of one of the Glow Plugs. I left the vehicle at the dealership with a promise of full rectification by mid-morning the following day. Wayne telephoned me at 10 am the following morning with the news that the vehicle was "ready to go". Superb attentive service. Thank you and well done.

A. M.

I came along on a Saturday afternoon, without an appointment, to check out a second hand car I'd seen on the website. I couldn't find the car (was on the roof) so had to wait an hour to see a salesperson. Quite comfortable to wait, plenty of free drinks. Never really got the impression that he wanted to sell me the car. If I wanted a test drive I'd have to leave a refundable deposit and come back in 4 days when the car had been tarted up and serviced.

J. K.

Had a very pleasant time dealing with Inchcape, our sales advisor Rod looked after us very well over the few weeks that we were sorting out our new car. The aftercare service has been fantastic, with the minor problems that we have had been sorted out quickly and without any bureaucracy. Definitely would recommend!

A. S.

Very helpful staff, I went for a diagnostic on my car and the staff told me there has been a recall on this car for the same part I was having problem with. Was booked in for free repair and got the car back same day. Amazing :)

C. A.

I have to say I had a pretty intricate problem about the MyVW app and registration. While the VW customer care number wasn't super helpful, Debbie and a few others at Beadles VW went out of there way to help especially on a Saturday. Definitely would recommend customer service-wise.

f. t.

Service ok and waiting area ok. However 1) far too expensive; 2) don't give any extra for free-who cares about free video!; 3) car wash was not done properly, 4) could not be bothered to make a photocopy of the service book 1 page to complete it -no £18 for the book; 5) coffee .machine did not even work: at £246 a service this is not good value. I am unlikely to return .

T. D.

Fantastic experience, My previous experience 2 years ago was not that great but they have a new Management team and it showed..! friendly atmosphere. Amanda in Sales and Wayne in service were excellent to deal with and I love my New Golf :-)

A. c.

Staff very friendly, quick service, totally recomand this place. I would give 6 stars but unfortunately only 5 available ;)

a.

I was greated by the vw representative. Everything regarding my service was explained to me. I was able to complete some work whilst waiting for my car to be completed. They provided free Wi-Fi with a decent speed which was great. Free tea and coffee was also a bonus. My car was completed on time and returned to me having being washed and vacuumed. Great service with very friendly staff

N. B.

Ryan has a fantastic customer service skills! He went out of his way to accommodate my needs. Really appreciate his service and will always try to get him.

E. L.

My car was booked in for a major service. As requested my car was collected and delivered back to my home. I was up dated on the progress of the service and the outcome of the MOT. All members of staff were very polite and helpful

m. a.

Wayne in the service department has been excellent yet again. Always quick to answer questions and assist me with any works needing to be carried out on my vehicle. I highly recommend using Wayne @ VW Romford for your servicing and repairs. Thanks again Wayne!

M. W.

Excellent service. Collected car, informed me promptly of findings. Sent video. Followed up with phone call and delivered car back quickly and much cleaner than it started

P. L.

Inchcape Volkswagen at Romford have always looked after me with professionalism and kindness and as a result, I am prepared to drive 25 miles out of my way so that they are who help me with my car. I cannot speak highly enough of the Service Reception Manager, Steve Nichols who when I first visited the Romford branch, found solutions to my problems and who treated me with respect and kindness which I appreciated and as a result, relieved the stress that I felt. He knows me by name and makes a point of saying hello to me every time I enter the branch which makes me feel like the valued customer I know I am. 😊

M. M.

Brilliant Services, from a brilliant team. Anton and his team should be proud of the way they represented the company, best VW branch I have been to, and I went to a few to shop around.... and I'm IN LOVE with my new POLO.

A. W.

Had my 2006 golf in for annual service and Mot -Always polite , friendly service and a professional job without trying to catch you for extras ! I was also treated by all staff I came in contact with friendly respect even though I have an old car

D.

Best place I have ever been to buy a car, Debbie was extremely helpful and very professional. She got me an amazing finance deal on my new car and really helped me out. I went to look at the car Saturday and I drove it away 2 days later. Extremely fast and excellent service. Thank you very much Debbie.

A. J.

Never had a problem with the communications from Romford VW. My service advisor whether it be Sue, Wayne or Ryan have been courteous and actually seem to take a genuine interest.

H. B.

yesterday brought a golf GTD from here. the staff were very nice polite and helpful especially Amanda Furze. helped me chose the right car and has great technical knowledge about the car. been with these guys over 4 years and never had a problem once. thanks Mohammed S

M. W.

We bought our new Golf R from Inchcape Romford Volkswagen a year ago and it was due for its first free oil change, which I took back to Romford. I chose to stay in the VW centre whilst the service took place, where there was free tea/coffee to help myself to. The service was completed in under 2 hours and included a free health check inspection as well as a courtesy car wash and hoover. My service advisor, Wayne Franklin, was attentive from first arrival to when I left, advising me when the oil change had been completed as well as when the car was being washed. Wayne was also happy to answer any questions I asked. As part of the service, the service engineer, Kevin Franklin, sent a video of the health check to me once completed there and then. I cannot fault Inchcape Romford Volkswagen for their attention to detail and the service level was outstanding. I would highly recommend them.

G. P.

Just picked up my new VW Golf - Had a very pleasant experience with Sarah-Jane. She was very helpful and will look after you.

G. A.

Very impressed with the speed and quality of the service. I was kept updated throughout the day and the team used a series of very helpful programmes (online real time reports, detailed videos) which ensured everything was clear and I had the context I needed to make any relevant decisions. Big thank you to Wayne and the team.

N. F.

MOT was booked in for 7.45am as I needed my car back within 2 hours. Received a video report direct to my phone within one hour which was helpful and informative, then an email detailing all needs on my car, a checklist of things which can be done for me and the cost, and my car was ready well within those 2 hours and cleaned and vaccumed aswell. Staff all very knowledgable, friendly and welcoming, throughly smooth process and I will continue to use inchcape at Romford as I have done for the past 10 years.

M.

Very friendly and welcoming from start to finish. Thanks to billy who was very profecional and helpful looked after me and my GTI well I had my DSG Oil and filter change done superbly. One of the best VW dealers believe me. Thanks again and thanks to the team. -Mehdi

J. T.

Fantastic service here with attention to detail from Sales person Debbie. Constant communication throughout the car buying experience. I wouldn't hesitate to recommend this dealership to anyone thinking of purchasing a vehicle.

L. C.

This is my second car that I have bought from there and our Sales Assistand Sarah-Jane was amazing and so helpful and found me my perfect car!

s. b.

Rod was my sales person at Romford and did his upmost best to find me the perfect first car. I couldn’t of asked for a better service. Very professional.

D. S.

I was driven home after taking my vw to inchcape and given several email updates during the day so that I knew what stage the service was at and how. My car was doing it was ready for me to collect at the time promised and returned to me spotlessly clean inside and out ***** five star service thank you. DAVE

C. F. M.

Nice car but we request someone outisde to show us a car and nobody came , we wait 30 min outside .

S. S.

All the staff are extremely friendly and helpful

J. K.

Travelled from the Midlands to collect a new Touran, arrived early and Amanda went through the paperwork and the car. The whole experience from the first call about the car to collecting was excellent. Thanks again Amanda and Team.

K. S.

All went well. Got detailed report. Good drop off and collection

G. F.

Thought the new self check in service is a treat

S. P.

I have been a customer of this organisation for some 9 years and have always received excellent service. Staff are knowledgeable and helpful and nothing is too much trouble for them in customer care. Would strongly recommend.

G. O.

Very perfessional, friendly staff, the whole Experience was very pleasant. Many thanks

C. S.

Very smooth experience during the Covid crisis. Helpful staff and good communication. 5 stars 🌟

S. S.

Excellent service. Staff were polite, friendly and helpful as always. Would recommend.

P. M.

The service was great, the only reason for 4 stars is the receptionist was not particularly helpful or polite.

M. M.

Purchased my GTD from here and it was nothing but a positive experience. They offer collection for repairs/MOT/servicing which is a bonus.

E. A.

Excellent service. Like the ability to email a response re any additional work needed. Hassle free servicing, thank you!

R. S.

Perfect as always, Sue in Service is a pleasure to deal with as is James in Sales. Best Dealer in Romford and i have been to them all.

C. P.

Fab experience with Inchape VW Romford, staff are professional and respond quickly and efficiently. Very happy with our purchase and the service we received.

J. S.

Good service-Ryan was polite and helpful-Appreciated the health check and the video -Also the car clean.

M. r. K.

Impressive customer care & kind , humble , caring people who really looks after your worries about your car .

C. J.

Ben Winters the sales representative was very attentive and helpful in my purchase a of a new Golf GT DSG which arrived on time.

D. T.

Very helpful both Shayne and Ben, nice atmosphere and easy to find. Parking is an issue but once your inside it's all positive.

K. S.

Excellent service very good company to do business with. I have total confidence in their workmanship and amiable greet and meet!

M. W.

Excellent all round - pleasant people to deal with - efficient and competent

T. D.

Being a regular customer at Inchcape Romford I had complete confidence in the purchase process of our two VW Golfs. Wayne who looks after my vehicle in service put me in touch with Antony in sales. Both were extremely courteous, …

K. S.

Excellent service very good company to do business with. I have total confidence in their workmanship and amiable greet and meet!

S. w.

Great service. Friendly staff. Car cleaned as well and ready at the time stated.

K. T.

Great service! Punctual and professional at this difficult time, well done

P. K.

Car is amazing so far , DEBBIE WAS ABSOLUTELY BRILLIANT thanks so much will defo come back for service in the future

S. S.

Staff was ok, though didnt try hard looked like he could not be bothered

S. N.

Fantastic service from Steve done everything on time.great communication and brilliant customer service

N. A.

Very good service but the coffee machine need to be change , similar as Cardiff vw showroom

J. E.

Rod was very straight forward and delivered a very good level of service with no fuss. I would recommend

T. S.

Recently purchased a new vehicle through the mobility scheme and the transaction from start to finish was amazing. We dealt with Sarah-Jane and she really went above and beyond answering all our queries and concerns (not with the car just general). She was able to source the car within 1 week of mobility approval knowing our situation which I really appreciated! On the day of collection she went through everything, setting up the app to the connection of the phone with the car etc. can’t recommend Sarah-Jane enough

A. B.

Sarah Jane was absolutely fantastic in dealing with my son’s motability. She made the whole process so smooth and effortless. Huge thank you to her as, a single parent and child with autism it was completely stress free. V happy.

J. G.

Just bought a used VW car from this showroom. Excellent service throughout the process. Good quality car at a fair price, all the administrative details sorted for me, tax, papers for the vehicle I part exchanged etc. I had one person dealing with my purchase throughout, Abdul. He was so friendly and courteous and informative. Made the whole process as easy as it could be. He deserves 5 stars of his own!! Thanks to all concerned. Highly recommend.

A. P.

Great dealership, always very friendly and professional. Service team in particular always provide helpful, impartial advice on vehicle assessments.

N. H.

Thank you Amad for helping me find my car and went above and beyond. I will definitely be seeing him on my next upgrade and have already recommended him to many friends and family.

A. N.

Highly recommend Sarah-Jane who was helpful, patient and professional. She helped me with my many questions and always got back to me straight away if she wasn’t at her desk and kept me well informed with the information I needed in relation to my car, simplifying all the technical stuff. Sarah also followed up after I collected the car to make sure I wasn’t having any issues and to make sure I understood everything with the app Thank you Sarah for making the experience a positive one and for making everything easy and straight forward.

M. A.

I called VW Group 1 Romford for a test drive. I was introduced to Joshua Wahinya who has demonstrated excellent customer services. For weeks I kept missing appointments. He could have said, I wasn’t serious but he made sure he followed up on me and was always pleasant and patient. He is very polite and his recommendations suited what I have been searching for. I recommend this dealer to anyone who is interested in VW cars.

A. f.

Group 1 VW Romford are my first place I go to buy a new VW car I have recently purchased two VW polo for my sister and daughter,the sales person was very helpful and not to pushy ( 10/10 Phil ) I have been using G1 VW romford for about 10 years now and I will definitely use them in the future.

D. P.

Reception staff friendly and attentive. Slightly disappointed that after two visits, requesting a member of staff from the mobility department, call my partner, regarding an update on a T-Roc order placed last year, as yet no one has called or contacted her.

T. L.

I had a brilliant service at VW Romford recommended a friend again to call and to speak to Sarah-Jane. This wonderful lady gave time to research exactly what I needed, I felt comfortable, listened to in terms of budget and all my needs. Sarah-Jane gave a first class service, kept me updated, got me excited with smiles all day when time to collect my car. What also made be thankful was her warm approach with my children who she greeted, included in the conversations made them feel as excited as I was on our new venture for us to have a new car to enjoy together. It was a memorable moment collecting the car and Sarah-Jane handing over the car to us with happiness for us. She was absolutely amazing and loved her service, sharing with her and a must to call to speak to her even if just to enquire she is very helpful and a lovely person to meet. Thanks VW Romford.

T.

I recently used Group 1 Romford for a Motability lease car. Sarah Jane was my POC & really is a credit to the business; Super helpful, friendly, professional & just knows the scheme inside out. I've had 6 cars through Motability all of which have required an adaptation & I can honestly say the service i received by her was the best I've experienced in over 20 yrs of motoring!

A. K.

This is my second time purchasing a vehicle and this time around it wasn't as smooth as the first. I got messed around with picking up my car when booked a time and upon collecting my vehicle, tyre pressures needed doing and also both set of keys battery needed replacing. Then I found a chip on the windscreen of the car after a week or so and then we agreed I would get the money reimbursed and haven't heard anything from them. Overall it was an average service and for the most part happy with the car

k. A.

Good place to buy a car. Friendly customer service

F. M.

Recently got a Polo with Ajay helping us out. Really great customer service and answered any questions we had along the way. Receptionists are lovely too! Would definitely recommend coming here to get a car!

c. m.

Great customer service from Sarah-Jane when purchasing my polo, she kept me updated with regular phone calls. Very helpful and friendly. Thank you

B. B.

Outstanding customer care, communication, help and guidance from Oneil at every step of the way for the PX of our vehicle and the purchase of a new car. His professional, dedicated approach was exemplary. Oneil is an enormous asset to VW and customers alike. It was the best experience we have ever had in purchasing a car.

S.

Today myself and my mother visited VW in Romford where we were greeted by lovely man called Gary. It was a pleasure to be served by him as from start to finish he provided us with fantastic customer service. We went on a test drive in a Polo and it was great. He was very informative and answered every query that we had. I would recommend this branch to family and friends based on his customer service alone. He is a true asset to your organisation and I hope that he can be rewarded in some way. Many thanks to him from Saf

G.

Book in for diagnostics, ended up knowing what I already know. The car was washed for me though which was a nice surprise. Ladies at the front desk where very helpful. Wayne then took over, he made me and my partner feel right at home. Sound guy, down to earth and great sense of humour. He is the reason for 3 stars instead of 1star.

O. S.

Ryan W at the service department is an absolute legend. Really went above and beyond to get my VW Golf R serviced. I gave him a list of issues. He was very professional! I would highly recommend you ask for him! Exceptional service!

K. D.

I find very great help from Sarah Holland she explained what ever we ask. I really appreciate someone like her when you buy new car. Very big thanks to VW and Sarah Holland specifically.

C. M.

I never got around to reviewing here so thought it's only fair I return and give the review they deserved. Deborah was very knowledgable and helpful when I was looking for a new vehicle and gave me all the time I wanted to get a feel for the VWs on display. Thank you!

C. R.

Would like to thank Steve Nichols for the excellent 5 star service. He was friendly, helpful and went above and beyond to help to with fixing my car. - Alison

F. K.

Always get my car serviced here and they have never let me down, each time I've received great customer service, and the staff are really nice. However, the prices of VW services have gone up quite significantly in recent months, although that's across all VW main dealers, nothing to do with just only the Romford branch.

S.

Excellent dealership, everything is so easy to do be it book a service, diagnostic, courteous staff. I used to book in at VW Loughton which is an absolute shambles. I'm so glad i found VW Romford, they don't have issues with appointments, booking is online, and Dropoff is automated. Keep up the good work, you are now my go to local VW dealership.

M. G.

I am very satisfied and happy

B. D.

Boarding the train very quickly

M. C. L.

Thank you 🙏🙏🙏🙏🙏

W. M.

L. B.

J. L.

P. B. M.

m. s.

F. C.

Very friendly place. I do get the odd weird look but I don’t let it affect me like most would. I just try to make “the weird lookers” feel comfortable in my presence. Overall I’ve had great experiences in this establishment. 😉👍🏾

W. A.

Picked up our new car through the Motability scheme today and had the absolute pleasure of dealing with Sarah Jane. From start to finish, she made us feel completely comfortable, really took the time to listen to what we needed, and kept us regularly updated throughout the whole process—something that really put our minds at ease. On the day of collection, Sarah Jane went above and beyond, taking the time to walk us through all the features and making sure we were confident and happy before driving away. Her attention to detail and personal touch made the whole experience smooth and enjoyable. If I could give 6 stars, I would. Could not recommend Sarah Jane enough!

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