Reviews of Hendy Jaguar Southampton. (Car Dealer) in Southampton (Hampshire).

Hendy Jaguar Southampton

310 Reviews

199 Comments

Car dealer

Jaguar dealer

Wide Ln, Southampton SO18 2JD, United Kingdom

Description

Information of Hendy Jaguar Southampton, Car dealer in Southampton (Hampshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Hendy Jaguar Southampton

Popular times

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Reviews of Hendy Jaguar Southampton

R. P.

I needed assistance with a system warning light on my 2008, Jaguar XF. I dropped into Hendy Jaguar and was greeted by a young Scottish lady, who took my details and even offered me refreshments...my apologies for not getting your name. I was then helped by Amy, who liased with the service team and in under 5 minutes I was given the full diagnosis of the problem... which thankfully didn't affect my driving, as I have a wedding to go to in Northumberland. Great service and a wonderful advert for a great company.

D. A.

Attentive and helpful staff from the reception desk ladies through to the sales staff. My wife and I were offered drinks on arrival and the customer area is clean and modern. Obviously their aim is to make you feel comfortable and relaxed so that you'll be more likely to buy a car, and it works! We walked in without a booking and were able to look around a particular used car which the salesman brought down to us from a storage area and we were even able take it for a short test drive. Subsequently I returned for a longer test drive, which was easy to arrange and at no point did I feel pressured to buy, although perhaps my silly grin showed no pressure was required!

R. C.

Fantastic service from the team at Hendy Jaguar Land Rover Southampton! Colleen, Harry, Ben and the manager Danny made us feel important and made the purchase a really nice experience

J. P.

I was so impressed with the greeting I received as I arrived at the drive in service reception. Paul greeted me like an old friend as he met me with a very cheery "Hello Jim" Absolutely brilliant. Paul then found out that my locking wheel nut was missing and proceeded to search the car for me. He was also joined by Alan who works at service reception. In the mean time Gaby was passing and stopped by to have a quick chat with me. All in all the three persons I had dealings with had courtesy, respect and service excellence. I was very impressed. On top of all that when I received the bill it was only about half of what I expected to have to pay. I can not fault that. Well done JLR Southampton Your greet and service reception personnel were fantastic..

T. N.

Just had my Jaguar XKR serviced and MOT carried out , dropped off in the morning and advised that I would be sent a video update by lunchtime this was received. I was also called by Brian as advised in the morning and told the car was ready for collection & pleased to find all work was finished and vehicle had passed the MOT. After collecting my vehicle I then received a very polite email from Alice checking that I was happy with the service I received. Thanks again for the professional & prompt service I received from all at Hendy.

C. A.

Was pleased with the customer care received, especially after the announcement of going into the second lockdown. Made me aware of guidelines to follow and forms to complete prior to arrival at the service centre. Whilst awaiting to collect my vehicle, was pleasing to have people ask if we were being seen to or if we needed anything with this also coming from an individual who looked as if he work within the service area and not just from the front of house staff. Pleasant all round experience and very highly recommended.

O. Y.

Very impressed with the service received when purchasing my new car! Peter was so helpful throughout the process and really went above and beyond for me. Thank you so much for all your help I can’t recommend you enough! This has been the easiest process I’ve ever had purchasing a car!

N. P.

The whole event from booking, to picking the car up was effortless. A pre-booked courtesy car was available, and waiting. A minor issue with a fault that occurred with my car after collecting it from its service was rectified efficiently. I was kept informed of all works as they were completed, and pricing was fairly competitive to that of independent garages, but the work was completed by the experts. All in all a pleasant experience.

L. B.

I dealt with Jordan, initially on the telephone and subsequently when inspecting and test driving the F Pace. The experience was excellent in every respect, all aspects of the purchase and part exchange of my vehicle were dealt with in a friendly and professional manner. I was never rushed or cajoled into making a decision and the workings of the car and warranty were fully explained. All in all a very pleasant and stress free experience.

S. O.

As per usual, the service levels were very high. I was also particularly impressed with the procedures put in place with regards to the current Covid situation. I received a call in advance of the service providing instructions for my arrival. I also felt very safe during the whole check-in and collection process.

D. A. C. B. U.

I got very good deal and purchased I-Pace Jaguar in March 2020. Mr Nick Green from sales team was very professional and helpful. In August 2020 I had to arrange to take the car for upgrades and some work, I was very well assisted by Customer Experience Manager Alice Seward. She provided me courtesy car and complementary check up. Thanks to Alice Seward and the team. I would recommend Inchcape Jaguar Southampton to my friends.

M. G.

Very professional setup. Had to wait to see/ test drive car due shutdown. All handled very well. P/x of old car was reasonable. Didnt get a personalised guide to all the equipment on the car, again due shutdown. But was given access to numerous you.tube videos to explain it all. Team were receptive to me asking questions. All in all, a positive experience.

R. M.

The service was carried out very effectively and efficiently. No work was necessary, the car was cleaned inside and out and was picked up and returned to my house on the same day. The cost (£600) seemed high but I suppose you get what you pay for.

G. J.

Recently bought an XF, despite the COVID restrictions had a really good experience. The salesman (JH) was really on top with his product knowledge and honest. Delivered what he said he would and the sale was then very easy. The car was well presented and the handover informative. Great car great team, five stars from me. Thank you .

J. H.

My Jaguar IPace was in the workshop for a software update. Whilst I am happy with the professional services of the technicians and my car was nice and clean on collection, I am a little frustrated by the administrative side of things. A day before the appointment, I received a courtesy call to remind me of the service and ensure I was happy with the COVID procedures. I asked how long the update would take and was assured it would not take long and that they could find me somewhere to wait. On arrival for the appointment At 0925 I was informed that, despite a completely empty showroom and service area, I could not wait at all and that the update was likely to take all day. Annoyed, I had to call my wife to pick me up from 12 miles away and then return me later in the day to collect. What was particularly frustrating was that the car was ready 30 minutes after I got home at around 1100! When I returned to the dealership for collection, there was a family waiting for their car in the main showroom! Incidentally, Snows BMW in Portsmouth allow a few customers to wait while work is done on their cars. Surely this should be possible if the showroom/service area is empty.

r. L.

Handover very efficient but very much more a process than an experience. All very grey with cafeteria tables & chairs, whilst the bright lights of the showroom with all the new cars to entice (and the coffee bar) lay beyond, hidden by a wall. Big positive was on collection when, having queried the action taken, the manager and a technician afforded me the time to provide me with an explanation and to ensure that I was content; excellent, well done.

E. B.

We’ve visited many a dealer whilst researching the correct car and eventually settled on one from Inchcape Soton. Thoroughly lovely staff members. They’ve been polite, helpful and offered the level of customer service fitting the brand. There have been a few problems since we took delivery (second hand brought in from another branch) yet all been resolved quickly and easily. Thank you RA2 and your colleagues.

N. S.

Always pleased with the personal welcome and made to feel a valued customer. I enjoy driving my XJ and the back up of having a professional Jaguar dealership with some excellent staff makes the whole experience enjoyable when I need to use the dealership. Gaby in service reception and Paul who now works in the meet and greet area are excellent professionals.

S. R.

Took my XE for a scheduled service. As always the standard was first class and the staff were excellent. Great communication. Courtesy car no problem. Very efficient. No complaints at all. Special thanks to Gabi for her friendly and professional manner.

G. K.

Excellent service. Staff always deal with you promptly when walking in off the street. When appointments are booked, they are always on time and ready to deal with you. Provided a great service when purchasing my car and were transparent about everything involved and all the optional extras (car extras and insurance extras).

h.

Bought my car from Land Rover and James the sales guy was brilliant managed to get my car in 2 days and went beyond expectations when we arrived spent time with us after and the whole experience was 5star. Had a few teething problems with the car and it had to be sent back 2 times and that’s wen the service dropped the courtesy car given was unsuitable even after being reserved a car they gave it to someone else that morning and was left with a Jaguar XF that was way too big for me to drive so dropped a star for that. All good until they get the money and then your not as important.

D. B.

Speak to Martha sale's she is so good at her job with no pressure thank you Martha x Mr and mrs bell

k. l.

I have recently purchased a Jaguar XF R Sports 2.2i Diesel Automatic 2015 and took it into Inchcape Jaguar for a minor Service and thorough health check today 24/07/20. I would like to thank Brian Brook-Jackson for looking after me so well today and also to the whole Jaguar team at Inchcape Jaguar for such a great experience for me it made me feel so special and privileged to own such a prestigious car as a Jaguar and I enjoyed the whole experience of bringing my car in for a Service at your top quality service department and facility. Great day and experience for me and my car look forward to seeing you all at my next service in 16,000 miles Many Thanks to you all and Many Thanks Jaguar as I am now driving my dream car 👏👏👏👏🐆👍🏻

G. C.

Just an MoT and Service, but once again Inchcape impressed - this time with the changes in place to cope with Covid-19 issues. I felt safe at all times; I noted that every effort was being made to keep contact to a minimum, with meeting areas cleaned/disinfected and screens in place. Unfortunately I still had to pay, but suitable arrangements had been made so I didn’t need to worry about forgetting my card’s PIN (from little use of that code over recent months). Only snag was waiting for the disinfectant on the desk to dry enough to sign the paperwork. And plenty of shielding plastic in car when I got to drive off home. Good effort Inchcape!

A. J.

My son found a Jaguar XE P300 on the Inchcape Southampton website. We were travelling a long way so needed to know about the car. I rang and spoke to Shaun Baldwin, he gave an exact description of the condition of the car, he took the time to send me a video of it, inside and out. He organised everything to be in place when we arrived at the showroom. The whole experience was great, he made my sons purchase of his first Jaguar a very special one. Thank you.

e. b.

I visited Inchcape Jaguar in Southampton on the 24th January having previously book a service & M.O.T. A complete front and rear brake pads and discs was carried out due to an advisory from my previous service. The staff was very polite and professional they took care of my car as well as my comfort. As special thank you goes out to Helena whom kept me up to date with not only the progress of my car but also with beverages and snacks. Helena also recommended the White Swan a pub/restaurant nearby where I thoroughly enjoyed an afternoon lunch. My visit was absolutely perfect. Thank you.

S. R.

Just had my 3-year old XKR serviced & MOT tested at H A Fox. I was very happy with their service. Booking it in was easy, including arranging a loan car for the day. They sent reminders by phone call & text. The reception staff were friendly & courteous, with coffee provided. The car servicing was thorough, including a first class inside & outside valeting, and they explained items which needed to be attended to in future. The service & MOT cost was very reasonable & mostly covered by a service contract which I'd previously bought from them. I am happy to recommend H A Fox, Southampton.

N. D.

Took delivery of my approved used XF six weeks ago. Very pleased with the car and a good price. Handover was lacklustre keep me waiting at the Station for 30 mins for a prearranged lift, had agreed in advance to pay £4000 in cash but on arrival sales manger insisted that I accompany the salesman to the bank to pay the money in as their safe was full!!. A further wait as they were unable to tax the car online . Delayed by nearly two hours in total. Ive have raised two minor issues which despite repeated chasing have not been resolved. Also not interested in arranging some warranty work in respect of defects that I would of expected picked up on the multipoint used car inspection and told me to contact my local branch of HA Fox. Adrian in sales whilst always pleasant ,polite and makes continual promises but is not prepared to offer real any assistance now he has his sale. Have had better service from car supermarkets so well below the expected standard of a prestige brand main dealer. Further to my original review Inchcape did contact me. Car subsequently been in to have all minor faults successfully attended to and customer service throughout was second to none. Had this level of service been there from day one then it would been five stars.

I. J.

First Class Took my XKR in today for a major service. First class service from the minute I arrived. They let me work from a pod office in the showroom while the car was being looked after and a very nice lady kept me topped up with tea and biscuits. Ill definitely be taking the car back when its next due. Ian J.

A. S.

Exceptional service from s first class dealer. Booked the car for service and received a phone call for confirmation. Very friendly, professional and most important thing HONEST. Car was ready in timely manner. Extremely satisfy and highly recommend.

S. D. (. W.

Buying a car in this COVID-19 world can be a nervous experience but from the first contact Shaun Baldwin could not have been more reassuring. He explained everything clearly and made sure the whole process was as smooth as possible, with almost everything done electronically/remotely before I went to pick up the car. And what a car, a superb salsa red F-Type. Smiles all round. Thanks Shaun.

S. B.

First class service after my Jaguar XF had the dreaded 'restricted performance' sign in red appearing on the dashboard. The diagnosis was spot on accurate and my car was ready in under 1 hour. I was very impressed by this outstanding level of service.

K. C.

Having been sold from your call centre a service and MOT after contacting them for details on sat nav update. I arrived and was greeted by a good team and shown to the loan car, which unfortunately had not been brought round. I liked the video and agreed to all the upsales because of the discount I was offered, On returning I found the sat nav had not been updated and if I wanted it done it was chargeable, not what the call centre told me! Also the invoice was £200 more expensive than agreed, although it was corrected, it left a very bad taste

J. D.

Excellent showroom with friendly staff.

C. S.

We talked to Nick in Jaguar Sales and then came in to see him, we where after a New Blue. E Pace Dynamic R SE Automatic with a light interior oyster, Nick found one, the only one available. Nicke saw the best price we where quoted, and matched it but gave a few incentives and was politer and more helpful, his Knowledge and product knowledge was great He was Polite and friendly, helpful, there was a mix up on the gearbox I wanted an Automatic they quoted for a Manual, but Nick honoured the price for the right Gearbox, and gave a bit more Discount. I would definitely recommend this dealership and ask for Nick in Jaguar in sales Let’s hope the collection day on the 9th September, will be a great experience to Clive & Karen

D. W.

The new site in Wide Lane is a vast improvement on the previous premises for Inchcape. The vehicles are easy parking in good sized bays now. The customer area inside is comfortable and practical for working in. Staff are welcoming, helpful and friendly. Collection of own vehicle on a Saturday, following a service was a bit disappointing as no offer of a coffee during an hour wait was offered. Maybe the 1pm closing time given was a reason to get everything tidy ready for close ? However the overall impression of new Inchcape is good and would be practical for own future use.

g. b.

Paul B the service manager was first class and very helpful. Fitting a new battery on my XF. The technician that did my service check video walk through did a good job too. Parts department were also efficient and helpful. All in all a really good experience at H.A. Fox Southampton - would recommend them.

G. C.

I cannot over-state the professionalism of the Service Centre at Inchscape Southampton. I was given detailed estimate of Service costs before I booked the car in, and I opted for the 'Service Lane' option that allows one to get Service carried out whilst one waits. I was kept apprised throughout - and even better, Inchscape have a great system where they video their Engineer's appraisal during the initial 'Health Check'. The video is immediately sent to Customer by email - so bring your Laptop :-) - - and the video shows in close up all the elements the Engineer is checking, and allows the Engineer to show the Customer any issues / areas of concern he has flagged whilst carrying out the Health Check. Better yet, the video shows good resolution close up images of the parts the Engineer is checking - and gives a really good overview of 'what is where' and how the component parts interact to keep the car moving :-) Great for those of us who are a bit vague about which bit is where and what the various bits do. Customer Service interface is beyond faultless - - it is absolutely excellent. Once the Engineer had completed the Health Check, the Workshop Manager came out to the Customer Lounge to explain what issues they had identified [ fortunately very few ] - and gave me an estimate of cost [ again, very reasonably costed ]. Tom Hurley - Service Advisor - kept me updated whilst the work was being carried out, and gave me the clear sense that Jaguar Inchscape believed my time was as valuable as their own. I cannot recommend this Jaguar outlet more highly - I am absolutely set on continuing to entrust care of my car to Inchscape at Southampton. And I should add, my Jaguar is an older lady, not high value - and I was treated as if I was there to buy a top of the range new car. 10 out of 10 - Thank you so much Inchscape.

T. B.

Was good The now over a year old set up of walk in sit down for coffee we will be with you is of course NOT operating in this COVID time. It is weird just being there waiting as there is no service reception desk to wait for in the new build - a bit lonely....

r. r.

This was by far the best car buying experience I have experienced in over 40 years. It has never been something that I enjoy! This time I was thoroughly impressed by my overall experience of H.A. Fox Jaguar and especially by Graham Drew, the Sales Executive who dealt with me in a friendly and helpful way. I was never pushed, prodded or manipulated. The car was delivered exactly on the date I asked for. I would certainly recommend H.A. Fox to anyone seeking to buy a Jaguar.

W. D.

Everything was very good the only issue was the cleaning of the car, it was a very poor standard streaky windows and areas inside that were still dusty. This was much the same as when I collected the car the standard of the valet was terrible to say I had just bought a car that had only 12000 miles on the clock, i have had better valets at my local drive in car wash

P. H.

Excellent on site liaison only minor point is the show room calls often took too long to be answered if at all. I suspect it is the bottle neck of the Covid levels of staff but this needs to be managed to reduce frustration. A pleasant experience.

M. L.

Booking in for service and MOT fine, plus provision of courtesy car. Additional work requested led to an incorrect quote which was queried and only corrected at the second attempt. I had to ask for the service book to be signed and stamped as this had been overlooked. Car returned very clean inside and out.

P. W.

Very happy with the social distancing and sanitisation at Inchcape during my recent visits. Very happy with Peter Crampton-Bardon and his knowledge of the vehicle (E-pace). Have to say, I was a little disappointed when picking up my new car which I paid almost £31K for, that had a virtually empty fuel tank and no floor mats. Hence only 4 stars. By comparison, my previous car was a Volvo and it had a full set of Volvo car mats and a full tank of fuel when I collected it.

G. C.

Once again you made me feel welcome and valued. I liked the new buildings, the service access process and the customer seating arrangements. Excellent customer service, from both technical and front desk team. No hassle while checking out the new models (I would change my XFR, but I like it soooo much!). I’ll be back.

G. R.

Had an interim service on my XF which was collected from my home. It was returned within four hours. No problems apparently. Car had been nicely cleaned and the collection guy very polite. No complaints.

G. C.

I booked in for annual service. Given a time to drop off and then to collect. Got a telephone call when ready, and paid over to the phone. Everything ran smoothly and efficiently - it always has done from my experience.

W. Q.

Excellent friendly service, very helpful and not just after your money ! I would definitely recommend buying a car from here, or servicing etc. From my personal experience they are the best Jaguar main dealer on the South Coast! Thank you to all involved with my car. Wayne.

P. B.

Upon walking into the beautiful new premises at Jaguar Southampton, to driving away with my new F Type, I was treated with the utmost respect and very much enjoyed my customer experience. I was given the option of immediately test driving the F Type of interest and James.H kept me informed regularly of the process involved to get the car ready for collection over the two week period. I would highly recommend purchasing a car from Inchcape Southampton and look forward to continuing this relationship.

D. L.

Drive straight in to service area. Car is parked for you. Service reception then confirms what is being done. Kept informed by text the progress of service and when car was ready to be collected. Car ready as promised. Paid then left. Can't fault the service in any way. Thank you.

D. A.

Gabby has excellent Customer skills as does the car reception team, Paul and colleagues. The bright new show room is more informal than previously and they have made an effort to relax and look after their customers

D. H.

Service and MOT My car was picked up from home as I had opted for as I did not require a loan car although I was offered the option . The car was delivered back after a very thorough service the MOT was carried out with no problems The whole event was carried out at a very high standard

G. P.

The first Jaguar I have ever owned is an I Pace and the experience has been enhanced by sales executive Peter Crampton-Barden. A few minor issues were dealt with immediately including a software download which resulted in an extended range from a charge. The latest glitch was the car going in to a "sleep" mode which prevented the use of the In Control app and the use of preconditioning the car before use. Unsure how to fix it, I drove in to Inchcape and informed Peter of my problem. He explained the way to reset the software but came out to the car with me and completed the restart. Great service. Thanks Pete

G. S.

Just spent a peaceful time taking delivery of new F Pace, easy people to deal with, give you plenty of time with no pressure. Make you feel welcome unlike some dealers closer to London, worth the effort to drive to south coast. recommend these people.

S. D.

We received excellent service from Mark at Inchcape with the purchase of our new F-Pace. The information and guidance provided was excellent yet at the same time hassle-free. We are very happy with the new car and look forward to driving it in the future.

B. C.

Prompt and courteous attention prior to the service, during and after. Was kept fully informed and advised by Paul, Sukhu and Dave Carter. All very pleasant to deal with as was the lady who welcomed me and kept me amply supplied with coffee.

S. G.

I rang for assistance in setting up In Control in my newly acquired second hand Jaguar and was most efficiently connected to Graham Maton who couldn't have been more helpful. I had tried my local dealer who weren't interested in assisting and as the car was originally supplied by HA Fox I thought I'd give them a try. Can't praise you enough! Thank you so much for your help Graham - I wouldn't hesitate in recommending you for an excellent customer service award!

K. P.

We came to Inchcape jaguar after being spectacularly let down by another jaguar dealer in Sussex. After the initial call to find out there stock list we drove from Sussex to Southampton and were met by George who checked our requirements and guided us towards the models we discussed. At this point he withdrew so we didn't feel pressurised saying if you find one you would like to look closer at he'd be inside and would we like a cuppa. We found a couple and George got us the keys and ran through all the functions and features. As the cars were in the middle of the group we popped back the following day to have a test drive. George met us again check that we were happy to take a test drive and accompanied us all the time making sure we understood all the functions. He'd even retained our chosen seating positions. Upon return to the showroom cups of tea appeared courtesy of Thelma on reception. As we'd taken the time to pick out the cars to our requirements we sat down to talk deals. We were pleasantly surprised with the trade in deals much higher than other dealers offered. We purchased two xe's with lower mileage at a lower price than others we'd seen. Picking up a week later was as much a pleasure and a surprise to be presented with a hamper of pimms. We've taken both cars back to see the staff and to have unforeseen problems rectified quickly and nothing is too much trouble. But as we say if you treat people as humans not as serfs you get proper customer care and this is shown throughout the process of dealing with inchcape jaguar Southampton.

N. M.

After considerable amount of research of JLR dealerships in the south of England, I found that the best deal on the car that I was looking for and the best service by some margin was provided by Inchcape Jaguar Southampton, specifically by Martha Armitage, one of the Inchcape Jaguar sales team. Bright, well informed and knowledgeable, she frequently went the extra mile to answer my questions, provide solutions and make the purchase of my new F-Pace a straightforward and enjoyable experience. As a sales person she is excellent, and sets a fine example to others.

B. E.

I purchased a pre-owned Jaguar XE Portfolio from Inchcape. Not only am I over the moon with the car, it being all I wanted and more! The service received at Inchcape was a good full experience. Service was both personal and professional. No 'hard sell', answered all questions about Tech spec as well as being informative. Also not pre-judged if you are not wearing the 'right clothing' as you are at a lot of prestige car sales dealerships. A good experience that I have already recommended to friends and colleagues.

J. R.

Absolutely brilliant service. James Hitchiner was a great help and always on hand. Wasn’t the easiest dealing with the finance company but he helped so much. Thank you again!!

L. D.

Excellent service from the moment I dropped off the car, I was kept informed via text on the progress of my car and on collection it was ready and had been cleaned, not only had they fixed the problem that it was in for but they had also did an update that was the subject of a recall without me mentioning it.

M. H.

I recently purchased used jaguar. The experience was great from beginning to end. A special mention to James Hitchener who handled every stage of the process with a nice balance of professionalism, honesty and pragmatism. Good job all round.

I. B.

Went in to book a MOT, it took 3 different people, looked at the cars in the show room - nice, the I started looking closely and was shocked, poor shut lines on a couple of the cars, swirl marks in the painted finish, rusted brake disk's. To me I would expect much more from such a dealer in a new showroom with such cars,

S. S.

Great cars and really helpful staff. Got an excellent deal on a nearly new Jaguar XE and the follow up service is brilliant - all very professional. Recommend.

P. H.

I was dealt with very clearly and in a warm and welcoming manner by Robert Adams,the sales executive at HA Fox Southampton. All my questions were answered comprehensively and Robert has taken pains to follow up with after sales service in resolving outstanding issues. I am happy so far.

N. S.

Great facility. Howard was very good. The whole experience was very efficient. The car having its own presentation room w is a nice touch.

S. H.

Rob has been polite, courteous at all times and made every effort to ensure the delivery of the XF was a pleasurable one. No query has been too small and have been promptly dealt with. Am looking forward now to enjoying the driving experience of another Jaguar.

L. H.

The service here is incredible! These people put my car right after a manufacturer fault developed and another provider had failed . I can't speak highly enough of this place. Thank you

J. W.

Came in for an aircon recharge and health check. Very good service, very professional, great staff and facilities and will visit again. With the wi-fi and coffee I was able to keep myself occupied.

R. Q.

Purchased an XJ L & from start to finish it was a PERFECT experience. Special mention to James Hitchiner who provided excellent customer care/service. pre-sale video clip of the XJ was professionally done by James. On the day of collecting the XJ, the handover process carried by James & Barry Palmer was very thorough. Took a while but was well worth it as they explained all aspects of the sale. Did I mention the XJ is FANTASTIC :)

A. W.

Fabulous experience. Felt really special, Tom couldn't do enough for us as we viewed and then bought a lovely P400 F-Type. It was a long drive from Lichfield to Southampton, but worth it.

M. D.

Very impressed with the customer service; staff are very friendly and helpful. You always receive a warm welcome whenever you visit. I cannot thank enough the help Graham Drew has given me over the years.

M. M.

Apart from the damage to my bank account, I was very satisfied with your service from the collection and delivery of my XF to the detailed information from Alan Spray and Adam Wise in connection with the service progress and advisory items. Michael Morley

A. G.

Bought a new Jaguar car from HA FOX in Southampton. The staff from receptionist to sales executives is friendly and professional offering smooth and trouble-free service. Highly recommend.

C. A.

Efficient friendly staff. Great service. B Service carried out. Car returned in showroom condition. Very pleased indeed. Thank you.

R. L.

Excellent, professional and friendly service. Kept fully informed at all times. Would not hesitate to recommend taking your Jaguar to Inchcape Southampton.

J. B.

My car was booked in for one day, it turned out there was a problem downloading the updated modifications and the car was in for four days. The downloads were eventually completed.

a. c.

Excellent experience. James Hitchener was very professional and ensured a smooth purchase. He provided videos with information for me which secured the purchase.

S. R.

Very professional friendly dealership. Extremely knowledgeable in all aspects and very efficient. The purchase on the XE was very quick and seamless.

A. S.

A truly a personal service from start to finish. Highly delighted and made me feel special. Peter was a true professional. I would recommend them and I would purchase from them again. Thank you

C. B.

As always the services provided by H. A. Fox Jaguar Southampton are second to none, and I have absolutely no issues with the quality of their work, and the friendliness, efficiency and professionalism of all the staff, from the Reception staff to the mechanics/engineers. However, although my Premium Luxury Jaguar XF Sport is the best Jaguar I have ever owned in terms of driving experience, I have deeply regretted having been persuaded, at the time of purchase, to buy the diesel engine version, instead of the 3 Litre V6 petrol engine I had originally sought. While I can agree that the diesel engine is more economical, fuel economy is the only advantage over the 3 Litre V6 petrol engine as far as I can see, and not other so called advantages I was confronted with, by the then car salesperson: Jonathan Foreshaw. I am also concerned that, because of the current adverse reporting with regard to the poisonous emissions from diesel engines, and the very likely financial penalties diesel engined car owners will be confronted with, these reports/arguments will be used as an excuse to reduce the resale value of my Jaguar. So, if/when I replace my current Jaguar, it will be with a petrol powered model. Yours most sincerely, Christopher Davey Best.

I. W.

It's a Jaguar salesroom and I love Jaguar cars. What more is there to say!

J. H.

Not the Jaguar service I expected. Not only did I wait for over an hour for collection, as the fault was not corrected, had to return the next day for collection. Not the same service as Wadham Kenning when I worked there. Jean Harding

R. c.

the experience at Ha fox in Southampton was a good one, Adrian in sales knew what he was talking about and told me everything I needed to know about my new jaguar, I highly recommend them, I will certainly return when I need my next car.

I. W.

Visited inchcape to to return my 1 week old jaguar with a problem. Very good service, nice coffee and pleasant staff just hope the mechanics are as good and can fix the problem.

l. h.

I had a very good experience with Shaun he made us feel very welcome and made the whole experience easy to deal with he is a credit to your company thank you

C. H.

A very courteous and helpful service team, happy to assist, knowledgeable and easy to deal with. A definite recommended dealership for all your Jaguar needs!

P. M.

Car serviced today - car cleaned perfectly and very friendly staff. Def revisit for fixed cost servicing.

B. M.

Top hose t piece for jagusr xtype would prefer a serving hatch for parts seems on sat in showroom telling a young receptionist what you want and her relaying message

C. A.

The service is and always has been exceptional. Always a pleasure to take the car there.

d. b.

Service & MOT completed as scheduled. Collect & deliver service used. Excellent service overall - kept up to date with progress during day.

P. C.

Great service through. Very professional and respectful staff, Thankyou all again for a relaxed experience during this difficult covid time.

K. L.

We visited today, not really sure what we were after. Adrian Hart was really really helpful, gave us a good over view of the models and some excellent hints and tips with what to look for.

S. G.

Reputation with exceptional customer service persuaded us to purchase our xe sean was very patient and professional from the Griggs family

k. s.

It's always pleasure to visit Jag showroom.Excellent consumer service .Got one more appointment next week looking forward to see the new one.

r. p.

kept well informed of nature of the problem once identified and the procedure to rectify. Excellent service so well done to all involved.

R. B.

The Salesman Howard Hood was very helpful from the first day we went to view the Jaguar and then throughout the whole process of the purchase of our F Pace.

P. R.

First class service great loan car and the young lady who looked after me was excellent, I think her name was Louisa.

E. R.

Excellent service james our sales advisor was extremely helpful and managed the who sales process for us very well indeed

S. S.

Excellent service and reliability from H A Fox again last week with particular thanks to Paul Riddett for keeping me informed and welcoming me with a friendly smile- a rare thing these days!

J. K.

Prompt and precise service, pleasant and courteous staff, detailed information and video was excellent use of media.

D. P.

Very professional, nice sales staff, service department not so professional that cost you a star.

G. M.

Car collected, serviced, delivered back. Video of car provided by technician. Excellent customer service

H. Q.

Collection and delivery of car excellent. Repair and replacements of parts was first class.

S. B.

Very impressed with the customer service, and were happy to pick and drop off my car at work

c. b.

I give five stars to please. Never been there but Google thought I had. Don't want inch Cape to feel sad

I. L.

Amazing service. I've been to quite a few garages in my time and Inchape Jaguar are among the best.

D. S.

From entering to leaving Inchcape Southampton the service was second to none. Thomas Michel was excellent.

M. N.

Thank You for looking after my car and me. Very lovely place You got there. Hope my new Jag will be from You.

G. A.

Part ordered, arrived next day. Fitted on site. Very quick and obliging service.

P. R.

Excellent from start to finish. Good communications during the service with findings/ remedials fully discussed and agreed.

s. a.

Alan Spray and his team gave exemplary service. Couldn't wish for more. Top job all round!

D. S.

Excellent all round. A faultless performance - I will certainly use H.A Fox for future work on my XJ6...

S. C.

Nice place. Looks very slick. Plenty of parking. I don't think everyone is up to speed with it in there though.

D. H.

I found them very helpful, and kept you well informed on the progress of your car

L. S.

Good communication. In an ideal world would have charged the car overnight

M. P.

Excellent staff - prompt and new location is an apple store for cars! Paul and Gabby are excellent!

D. D.

First class service, good value and they really go the extra mile to look after you and make you feel a valued customer.

B. B.

Enthusiastic support from Paul who co-ordinated my repair. Nothing seemed too much trouble

P. C.

Car serviced and MOT on a while you wait basis. Everything went smoothly

P. G.

Excellent Friendly Service, respected my requirements and looked after my car.

A. p.

Came in on a Sunday to have a look round. Lady on front desk very nice and helpful.

D. H.

Impressive video inspection but not good at fixing things first time as they don't have parts you will have to go back again

A. F.

Very prompt service - got to the point and delivered exactly what I wanted in a very quick turnaround

C. E.

Good service and great communication. I was kept informed throughout the service so there were no surprises.

K. H.

A great car buying experience. Helpful salesman and not pushy.

K. C.

Excellent service as usual . I have been a customer for over 30 years .

D. R.

Shaun has been a great help and made the purchase a pleasurable experience.

D.

Great Service from the Southampton Jaguar Dealer. Finish well before time stated.

D. T.

Good communication before, during and after the service, and good hospitality during my wait. Thank you.

T. T.

Smiley helpful staff makes this expensive car service a pleasant experience.

S. H.

Very interesting staff very helpful just need to get a car we want

K. G.

Move the second hand cars closer to the main building ie alongside the road in the car park then passing trafic can see more of them

R. A.

Everybody was polite and professional and a credit to your company. Regards Richard.

E. T.

Great service, very helpful sales team and of course, great products!

T. J.

Extremely friendly and relaxed. Made for a great experience.

M. H.

Fantastic facility, excellent staff. Great all round experience!

M. H.

Richard Knight was very knowledgable and provided a excellent service

G. K.

Expensive but no more so than other main dealers for service and MOT.

A. R.

I was given regular updates on the progress of the fault diagnosis and repair

S.

Excellent customer service, George and Howard were both was spot on.

S. B.

Thoroughly painless experience, great attention to detail, got exactly what I wanted

I. W.

Always helpful

A. W.

Really lovely people, always willing to help.

R. B.

Very good dealership with friendly helpful staff.

K.

As always good friendly service. No complaints.

G. F.

Great service as usual, fast, efficient and friendly.

I. V. D.

Nice cars Jaguar 😊🚙

M. F.

Helpful staff, convenient Saturday shop hours.

D. M.

Very impressed from start to finish could not be more helpful.

P. T.

Great service, very friendly staff - would highly recommend

R. P.

As usual l received fantastic support and help

W. P.

Excellent experience. Staff were first class.

A.

The service department was excellent as were the technicians

R. B.

great sales and service team. great cars

J. W.

Very impressive new premises and excellent service.

G. B.

Excellent sales man, very helpful and informative

P. d.

Very helpful people and a pleasure to deal with

N. M.

Great service, Graham is very good.

D. W.

Bought the car. Great experience

N. S.

Great friendly service ss it should be!

x.

Friendly helpful staff. Always a pleasure.

J. S.

Great team. Top customer care.

J. B.

Excellent service, thank you

J. G.

Great service and free coffee.

M. D.

25000 service, all completed satisfactorily

J. M.

Very helpful, great cars

G. D.

Informative and very helpful without being pushy

l. f.

Excellent service

P. B.

Very good customer service

S. B.

Awesome service

d. l.

Lovely cars but expensive

P. C.

Nice cars

L. C.

Professional and easy to deal with.

A. C.

well looked after as always

B. J.

Excellent frenly service

A. w.

Fantastic from start to finish

M. D.

Very helpful staff

N. B.

Absoloutley fabulous service

R. M.

Very helpful people

m. h.

everyone amazing thanks

K. S.

Top notch place 👍👍👍

K. N.

A place where dreams are made.

A. C.

Helpful staff

J. T.

Great service

D. w.

Very Polite.

K. S.

Excellent service

L. A.

Excellent

A. J.

MOT booked in.

L. H.

Fantastic experience

S. H. -. H.

Good service

F. B.

OK

K. B.

Great place

C. R.

Like the cars .

D. F.

Excellent thanks

M. M.

J. A.

L. S.

Contact

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