Reviews of Lookers BMW Stoke-On-Trent. (Car Dealer) in Stoke-on-Trent (Staffordshire).

Lookers BMW Stoke-On-Trent

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371 Comments

Car dealer

BMW dealer

Radial Park, Bede Rd, Stoke-on-Trent ST4 4GU, United Kingdom

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Information of Lookers BMW Stoke-On-Trent, Car dealer in Stoke-on-Trent (Staffordshire)

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Reviews of Lookers BMW Stoke-On-Trent

M. o.

I would like to thank Mark Graham for the exceptional service I received. Mark always greeted me very pleasant and polite (which means alot to me). Mark also talked me through everything and was very patient whilst I debated what car model and colour I wanted. After purchasing Mark kept me updated on any delays up until the day I collected my new BMW.. Big thank you to Mark Graham.

S. S.

Well what experience, I went to look for a new car on Sunday and came away with an approved used 2 series gran coupe! I would like to thank Dan Price for his customer service and quick turn around on the vehicle! I would highly recommend Knights BMW.

A. L.

Fantastic experience from the first call to just a few weeks from having my car delivered. Highly recommend Knights BMW and as mine was a company purchase, I had the absolute pleasure of dealing with Frances Turner. Frances is a consummate professional and really does look after you from initial enquiry through to the handover. Just brilliant Customer Service 5* from me.

C. W.

I recently bought an approved used 5 series, my customer experience was 5 star from the initial contact, test drive, and buying the car. No pressure sales and a stunning car. Rebecca dealt with me throughout my experience and she demonstrated great customer service, and professionalism.

K. C.

Great Sales Experience - Jack Casewell Recently collected my new 3 series from Knights. Before collecting it I'd never even set foot in the showroom! However, excellent service by Jack and Dan Hunter made this an easy, hassle free experience. Slick, honest, communicative and customer focused. Things every dealership should aspire to but most manage to get wrong. A credit to the marque!

T. R.

Brilliant experience yet again from whole team. Met by Becky Moreton, she sat us down in private area and took the time to discuss exactly what was right for us. Explained everything fully and was and real pleasure to deal with. Whilst waiting on delivery she was in constant contact with updates on the vehicle for delivery. Nothing was too much trouble. After sales was fantastic, with any questions we had were answered by her straight away. We have been a customer with BMW for many years and will continue to be. Thanks Becky and the team for a great experience.

F. B.

Thank you so much to Becky for her excellent customer service. She was professional, friendly and very proactive. I am very pleased with my new X3!

S. B.

Just to say my wife and I were very happy with the car we bought from BMW North Staffs. We really love our new car ! Our sales advisor was Becky and she was excellent throughout. Communication was easy. All questions were answered before purchase. All issues were dealt with. The prices are obviously competitive as we came from London to pick up the car and the selection they have in the showroom was far more than the BMW showrooms I saw in London. I would give my highest recommendation to Becky (as I had seen in other reviews) and advise any potential buyer to go to her. We went to A LOT of showrooms/ dealerships before coming and we are very glad that we used this branch. We will come back here when we purchase our next car. Personally I like dealing with people who are efficient, honest and get to the point which is what we found here. In other dealerships salespeople were interested in boasting about how many cars they sold last week or trying to get to a sale without being able to answer straightforward questions about the car which we had found off putting.

G.

We recently snapped up a compact performance car from Knights BMW, Stoke. Although this was a used car, the buying experience was still top notch. Richard Dixon was instrumental in arranging a test drive for us on-the-spot. His enthusiasm, friendliness and business-like manner was backed up with efficient administration and prompt email exchanges to get the formalities organised. The car was prepared nicely and collecting it a few days later was akin to that for a new car. So, many thanks are due to Richard and the staff at Knights. Also, the showroom is great and the coffee is good.

C. P.

Brilliant experience after just wandering in to view the selection of cars! Spent quite some time in the relaxed environment which is all part of the overall high quality service offered. All questions were answered and explained appropriately. My first BMW X2 is amazing, although we were quite apprehensive to switching to auto, Richard reassured us and was very honest about the transition. Fully adapted within a few days and so much easier to drive. Thanks Richard!

D. B.

Had an extremely positive experience. I ordered my car late last year and picked it up earlier this week. While I was waiting for it to be manufactured, I was well informed of the progress. Mark was excellent throughout the entire process of purchasing my car. He was more than happy to help with any questions that I had, both before I had received the car and afterwards as well. I would fully recommend visiting if you are looking for a brilliant car and want to make a purchase in a helpful and comfortable environment

P. B.

I travelled up to bmw feeling very upset and stressed with the issue I had with my BMW X1. I have already paid out to a 3rd party garage for the issue. However when I arrived I can not stress enough how exceptional the service was. I took the name of the two employees Sean Essex and Sam Potts, they made me feel welcomed and at ease from the minute I arrived. I have had the issue for over 6 weeks and I have been going back and forth with a 3rd party dealer. Would you believe it my issue was resolved in 40 minutes. Honest I can not thank the two gents enough for there exceptional service. Finally Because of these two employees I now have faith in BMW and I will now stay loyal to the brand! Thanks again Gents

N. K.

We bought an used X1 from Knights BMW. Having dealt with a numerous BMW Dealers, I found Jack Bourne from the used car department to be really friendly and helpful. He handled my initial inquiry and answered all queries promptly. He advised us about all available products, guided us through the process and has been extremely patient with all our queries. He kept us updated at every step. Would highly recommend Jack and Martin - experts and knowledgeable representatives. We are really pleased with our purchase and would surely return to Jack to buy another car.

a. a.

I just bought a BMW car from Knights . Jack Casewell was of great help in making this entire purchase smooth. He is very pleasant friendly and full of knowledge regarding the aspects of the car and deals. He cleary and patiently explained to me different aspects of the deal and I felt really reassured and made the buying expereince really great!!. Thank you Jack , you are wonderful.

A. G.

I recently visited knights BMW and dealt with Dan Price. I was coming to the end of my PCP on my old car and was looking for an upgrade. Dan talked me through the whole process. He was informative, honest and made me feel at ease with the whole process. I couldn’t recommend going to Dan more. He definitely made the process for me so easy and quick. Thank you so much Dan, definitely the best sales rep I’ve dealt with.

R. K.

We recently purchased a used BMW from Knights BMW in Stoke on Trent. We received excellent service from Dan Price. He guided us through the purchase process in a relaxed manner. Despite an initial problem with the car, he arranged to meet with us to remedy the situation. We are now very pleased with our purchase.

J. W.

Recently bought a 118i from Knights Staffordshire, and was helped throughout the process by Sales Executives Becky & Jason. They were both fantastic and provided excellent customer service. Anything the car needed they sorted and got everything turned around and the car on my drive really efficiently! They both made the entire car buying experience nice and easy and were quick answering any questions or queries !!

S. V.

Got recovered to Knights after a pot hole puntcure on the M6. Nothing was too much trouble, The two young ladies on Service Department were an absolute credit to the business. The Creamy Choc from the coffee machine was pretty awesome too. Keep up the great work guys!

D. P.

Fantastic service from Richard Dixon again (my partner had great service from him too when she brought her car from him just over a year ago). The whole process was super simple from start to finish, with all of the details covered quickly and efficiently. I'm really happy with the car and won't hesitate to come back to see Richard again when it's time for a new car.

M. C.

Great dealership full of professional and friendly experts. We were looked after by Jason, who managed the whole process, even contacting us on his day off to make sure things were running smoothly. On the day of collection all the questions we had were answered attentively and quickly. Everyone was fantastic with my 4 year old daughter, helping to keep her entertained! Special thanks to Becky who also helped when there was some issues with paperwork that needed to be sorted.

H. L. A.

Excellent customer service….. the sales advisor Dan Price was extremely knowledgable and patient with my requests helping to find the perfect car. Would highly recommend.

W. C.

Brilliant service at Stoke BMW Lookers Josh Mann was very thorough and detailed with all information whilst going through the process and keeping us informed and up-to date. No pushy sales techniques and was honest and helpful. All complete within 5 days from test drive, service & MOT & a few scuffs. Really happy and would return again.

h. D.

I took my car in after having a recall letter from bmw. I fully expected a hard sell trying to sell me stuff I didn't want or need. After being in sales myself after 15 years I was very happy to say I had none of the sales patter no bother or pressure at all. The service was friendly and efficient and made me feel at ease. Needless to say when I'm ready to upgrade I will definitely be giving them a visit. Thank you for looking after my car 🚗

S. F.

Taylor was lovely and welcoming. She ensured I had a lift home as I was with my newborn baby, I thought that offer was so lovely and made me feel she had really gone above the mile (is that the phrase?). She rang to let me know the car was all finished and could be collected. She was great. I was also very grateful for the clean condition you left my car in. Thank you

P. C.

I visited knights North Staffs as I had seen a 320d M Sport saloon in their approved used section. Dealing with the sales exec Dan Price was straight to the point, honest open and transparent. The deal was good and therefore done! On collecting the car disappointingly the car had some minor issues that had not been picked up on the multipoint check, Dan appeared to be as disappointed as I was and passed the feedback on immediately. That said nothing was to much trouble and despite the Christmas holidays the minor faults were rectified swiftly and efficiently. Super after sales experience, great staff and above all ‘what a car’ well done Knights BMW and thank you Dan for your support, patience and friendship.

a. s.

Picked up my new BMW x3 today, ordered back in September and dealt with courteously and professionally by Mark Graham. The wait was well worth it with mark going the extra mile with nice touches such as myself unveiling my car followed by a great explanation of all things technical! Very professional from start to finish which made me feel like BMW appreciated my custom! Top job mark, much appreciated. Ps The drive home was mint!!

J. C.

Jordan was very polite and knowledgeable even though he was on the service desk and not a mechanic. He was cheerful and took the time to explain everything well. I really enjoyed my experience at this branch. Took my car for a recall and replaced a brake light. Only cost £19. They also identified an issue even though the car wasn't there to be checked over.

Y. T.

I was looking at getting a new used car and called Knights to gather some information. I spoke with Jack Bourne who from the beginning was extremely approachable, polite and professional who really put me at ease and assisted me with all of the information I needed. I gave him a list of what I wanted from the vehicle and he found me the perfect vehicle which he arranged a test drive for the next day. Unfortunately, the vehicle I test drove then sold but Jack again went above and beyond to obtain a vehicle exactly the same (but higher spec!) and travelled to get it for me. I’m very pleased with my purchase but even more impressed with the level of arrived provided by Jack who clearly is a real asset to Knights.

I. S.

Just Picked up my new I4 from Knights BMW Stoke, Richard Dixon sales Executive sorted everything out for me and is an absolute Star !! I am delighted with the car it is stunning !! Thank you Very Much Richard. Regards Ian

S. R.

Excellent service and communication . A very smooth car buying experience . Delighted with my new car. Josh is one of the most polite and respectful car dealers I have ever met. I will be recommending friends and family to visit Lookers, Stoke On Trent as I found the sales team to be extremely professional and didn't feel at all pressurised into buying my car.

D. D.

I would like to thank Dan Price, Used Car Sales Exec, for his assistance in purchasing my latest car. Dan was very professional, and informative , Thank you for the excellent video presentation prior to my test drive. Dan kept me up to date with the progress prior to collection, collected Saturday Morning all went smoothly, great service.

V. W.

We purchased a 7 series from Jason at Knights BMW Stoke recently. We got a fantastic deal and the whole experience from initial contact, to the test drive and then placing a deposit and collecting the car was a very easy process. Jason was very accommodating and even came in on his day off to deliver the car to me - that’s dedication! Please ask for Jason when you are considering your next approved used BMW. 5 stars! Dino & Victoria

r. o.

Great dealership. Very friendly, professional sales advisers. Special mention to Jack Bourne who was by far the best car sales adviser I've dealt with over the years. He was patient, knowledgeable, communicated in a very clear and concise manner, never felt pressured to complete the deal and gave us what we felt was a great and fair deal. As a consequence, we agreed on a deal there and then - which is a first for me. Made spending a lot of money a very pleasurable experience. A credit to BMW brand.

K. S.

Recently purchased a BMW 118i and Becky was outstanding with her customer service. We would not hesitate to go back when we change our next car. Excellent communicator and good honest advice.

M. J.

I had my car a couple of days ago and so far I am really pleased. Rich Dixon was excellent throughout, he made everything easy and was extremely professional. I have already told friends and family to get over to knights and go see him.

N. H.

Drove away in a beautiful BMW 2 Series 😍 Thank you so much to lovely Daniel Price who helped from start to finish. This purchase meant a lot to me and the guys here made the sale and experience smooth and easy. In love with it!

T. B.

Brilliant from Start to finish. I had a major issue with my car and although it took 4 weeks to repair I was kept updated by Sean Bessex in their customer service department at every stage. Very informative and always willing to help out at every opportunity. My car also had an accident repair booked in at the same time that it was on site and the two different departments were accommodating to each other in order to complete both jobs seamlessly. I am a first time BMW owner and cannot fault the service that I received compared to other brands that I have owned in the past. Highly recommended

L. C.

Mark Graham went above and beyond to ensure my customer experience was second to none. So much so that I travelled down from Manchester and was picked up at the station. He took the time to talk me through the automatic vehicle, the first I have owned, to ensure I was confident before I drove my new BMW off the forecourt. Thank you for a fantastic experience.

H. M.

Jack Casewell @ knights has been great throughout the process of ordering my new car - love the car!! And despite the insane waiting time, Jack was brilliant keeping me updated and making the best out of long lead time… great service from Jack during what is a difficult for the motoring industry. Highly recommend him and Knights.

M. C.

We don't live anywhere near Stoke-on-Trent and only happened upon this dealership by accident, but I'm so glad that we did. Jack Bourne showed amazing persistence to get us the car we wanted. There were various setbacks due to external factors beyond their control but Jack (and Toby) never gave up and our lovely new car was delivered last Friday. Really nice, professional, and efficient person to deal with and I'd be straight on the phone to Jack when I wanted another BMW. I've also recommended him to other members of my family.

A. H.

We recently purchased a used BMW from Lookers BMW Stoke on Trent. This is the third time we have returned to use this particular dealership and each time we have been looked after by Jason Soden, one of the sales team. The service we received was second to none and nothing was too much trouble. Obviously I like to drive BMW, but there many other places to purchase from but I will always return to Jason as there is no replacement for excellent customer service and after sales support. Next time we are ready for a new vehicle I will be returning to this dealership.

H. L.

We have had excellent customer service at Lookers BMW Stoke. This is our first car purchase from this dealership, and so far( we should be collecting our new car next week) have been delighted. We explained to Demi Kelly that we had had a most unfortunate experience at another dealership which had left us wondering if we should look at a different manufacturer, and she has restored our confidence by keeping us informed and dealing with this purchase expertly and considerately.

R. P.

My hubby and I have just purchased our third BMW from Knights and are delighted with the service we received. We dealt with Richard Dixon and he was first class, made the process so easy and really straight forward and we would highly recommend.

d. l.

Fantastic customer service, polite and efficient. Dan Price was extremely helpful. Nothing was too much trouble. Thanks for the great experience.

I. O.

From my first contact with Lookers BMW Dan Price was very polite, helpful and knowledgeable. This was the same all the way up to the final hand over of the car. First class service which I would recomend to any one. keep up the good work Dan. Best wishes Ivan.

C. D.

Collected my car today from Jack Casewell, great experience! Everything ran through smooth even though there was a small delay with the car I was kept well informed throughout. Delighted with the car! Overall lovely experience, couldn’t have been better.

P. C. &. C.

Received a phone call inviting me to a car event. I was very happy to be greeted by a lovely sales person named Demi. She was friendly and helpful and got me a great deal on a fabulous car. Bye bye BMW 1series. Hello BMW 2series. The whole experience was friendly and professional. Thanks Guys

M.

I love the service and experience I get from Knights North Staffordshire. It enhances the car ownership experience. Thank you to all the team, especially the amazing Jordan on the service desk and Richard Dixon in sales. Richard has looked after us for years and is a fantastic person to deal with. Also the reception team are brilliantly friendly.

T. M.

Jason S was superb in making the purchase of my BMW smooth and seamless. With a cool professional approach, he was on hand to help and advise without ever pressuring what is a considerable purchasing decision! Highly recommended.

A. S.

Huge thank you to Dean Hughes who helped us with the processing of our new car! Very professional and would highly recommend to anyone. He even checked a few days after to see if everything went smoothly. Many thanks, Sarah Sia

T. F.

Just bought my third car from Jason Soden at Knights North Staffs. Professional, patient, knowledgeable and engaging, I feel confident buying a car from him. Would highly recommend talking to Jason, Richie and Martin, all super advocates for BMW.

g. c.

I would like to say a big thank you to Rebecca Moreton, her professional and polite manner made myself and my partner feel welcome during the purchase of our approved used 2 series. From the moment we walked in she was welcoming and able to answer all questions, during the sale she was in constant contact which is greatly appreciated. Even the after sale service has been fantastic. If anyone is looking for a stunning car and exceptional service, look no further!

A. M.

One of the best customer service. I bought BMW X5 and I was amazed how professional and helpful Richard Dixon in sales was. He assisted me throughout the process and found me wonderful deal. I would definitely recommend Knights BMW North.

J. E.

Excellent and friendly service. Frances kept us constantly updated from the point of order to the delivery of vehicle. Enquiries and emails were answered promptly and she took the time to go through all the controls of the new car. Very happy with the X3. Thank you.

D. S.

Bought a BMW from Lookers Stoke through Dan Price. All of the interactions with Dan, from enquiry to purchase, have been very pleasant. Dan has all through been very helpful with regard to any concerns / queries and has looked to getting the same answered / resolved speedily. I am happy to recommend Dan to all potential buyers.

M. S.

Jack Casewell dealt with my order in a very professional and efficient way. I never felt pressured even once during the whole process. He took the time to explain everything and gave his honest advice when sought. A five star star experience start to finish!

S. C.

Called into Lookers just over a week ago and spoke to Becky Moreton who was fantastic; she promised the car would be ready for collection after a few small issues were sorted which were done to the highest standard. Whilst waiting to collect she kept me updated on its' progress ; I collected the car on Saturday and the entire process was stress-free from start to finish. many thanks Becky.

J. D.

Excellent experience of purchasing an approved used 2 Series sport coupe. From the initial enquiry through to collection Richard Dixon has been a pleasure to do business with. Always available for any questions, efficient with paperwork and provided a comprehensive handover. Highly recommended.

P. B.

Excellent booking-in process. I was fully updated throughout the process. Received an informative video of the car. Jordan Eldergill, the service advisor was top drawer! Leanne was also very efficient. Top marks to Knights BMW!

P. M.

You brace yourself going into a car dealership. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people like Adam Melville who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Knights BMW Stoke.

R.

Jack Casewell was absolutely fantastic in his ability to make a deal work for everyone! Jack returned calls, followed up with information requested and sought the best deal for my part exchange. If you are looking for a new BMW anywhere in the country, Looker in Stoke-On-Trent will make it happen in a fair, transparent and friendly way.

R. G.

The whole process of buying my new BMW was brilliant from start to finish was exceptional. Jack Bourne went out of his way to explain everything, made us feel welcome and his communication throughout the process was exceptional. This is our 7th BMW from Knights and the kind of interest Jack showed us is the reason why we keep coming back. Outstanding customer service and thanks for an excellent experience.

P. M.

Got a great deal on my car from Jack Casewell at Knights North Staffs. An excellent and professional service from Jack, Dan and the team, all the way through from initial enquiry to delivery. A very friendly environment and I'm really happy with my car. Recommended.

L. H.

Picked up my car last week and Jack Bourne was amazing throughout the process. Kept me updated with everything and even checked a few days after that I was happy with the car and if I needed anything else. Ask for Jack if you go in he will definitely look after you!

M. P.

I highly recommend Knights BMW in Stoke, and also Jason Soden. I recently purchased a X6 and it was by far the best experience I have ever had purchasing a car. Nothing was too much trouble for Jason and he was professional but personable at all times - he really took away all the hassle. I'm not ready to change the car yet but when I am, Jason will be the first person we contact.

A. H.

It was so easy to book a test drive online. The car was ready the next day and it was a very good test drive of the new IX3. Jack helped me with different options and gave me information. Offered me a great deal too.

N. G.

Brilliant dealership. Jack Bourne was a pleasure to deal with. He was extremely polite and professional. Jack was efficient and kept me updated throughout the process regularly. The whole buying experience from start to finish was the best I have had.

S. R.

I recently purchased a used BMW 7 series from Knights in Stoke on Trent. I had the pleasure of dealing with Dean Hughes who I would like to thank for his great customer service. Not only was Dean professional, polite and transparent throughout the whole process, he went out of his way to help me with any concerns, information I needed on the car and the purchase process. Overall the support was exceptional, which made it a great experience. Thank you Dean.

S. A.

Thanks to Richard Leeder for all his help with my recent purchase. He was friendly, professional and did everything in his power to ensure that the process was as quick, painless and tailored as he could. He also paired me up with the perfect car for my current needs. Thank you.

P. L.

Thank you Rich Dixon for managing the purchase of my latest car from knights. My partner recommended I should deal with yourself when the time came and you didnt let me down from start to finish. Excellent customer service throughout. Nice one !

M. N.

I bought my car from Jason Sodon at Knights BMW. He has been really helpful from the beginning. I have bothered him so many times via email and phone, he always came back with answers, did not get fed up for once. I did not even see the car in person before buying, but everything was in order when I got there. Thank you Jason and Stoke BMW.

P. S.

My wife and I just purchased a BMW X1 from Looker BMW at Stoke, we would like to take this opportunity to thank Dan Price a very Polite and Professional young man who dealt with us. The purchase was done quickly and smoothly with absolute transparency. This young man is a credit to the team at Lookers.

P. C.

Having bought many new cars over the years I rate Jason Soden highly amongst the sales personnel I have dealt with. The purchase was completed in less than 24 hours, inter communication was quick and he started work early to suit my needs in collecting the car. Well done to him!

R. L.

Bought an i3’s and had Jack Bourne as my sales person. I can honestly say I have never had such a smooth and pleasant experience in buying a new car. Jack was absolutely excellent and was as good as his word on all occasions - just what a customer would like and expect. The car was also above expectation (my second i3) and PDI’d perfectly, All in all, I would buy without hesitation from Jack again without a second thought. Thank you so much Jack.

p. b.

Having been dealing with this dealership for over the past twelve years I was unable to have any contact with my dealership. I went on to the B M W website and got the local area code number to ring , and I expected to be answered by my dealership. I was surprised that I had been directed to a service division in Glasgow. I understand that the service centre was dealing with this dealership but I did not expect to speak to some one that was not at my local site when ringing a local number . king regards Paul Bostock.

R. M.

Very pleased with the service and attention given unstintingly by Jack Bourne - before during and after I collected my car. It's my first BMW and he went to a great deal of trouble to explain everything and make the process easy and rewarding. Many thanks Jack

A. W.

Fantastic service from Jack, picked up my car today and he even came in on his day off to do the handover! He was very knowledgeable and helpful and the M140i is immaculate and just what I was looking for at a great price. Would definitely recommend Knights BMW

B. D.

Brilliant service from David Carter when buying a 135i. Kept us informed throughout and explained the whole process, kept the whole experience simple and enjoyable. Thanks to Jason for sorting the iPhone app Overall would buy from Knights again

j. s.

my wife bought her BMW X1 from Knights pre Xmas and is delighted with both the car and the service recieved It was on display in the shroom and looked stunning. The sales representative Richard Dixon was professional, friendly and explained the features and benefits of the car making it an easy decision to buy. Its more than probable we will visit Knights again and buy another car from Richard as we tend to change slighty more often than the average car buyer Well done

J. T.

John Hulse was superb throughout. Sent a video & quote over very promptly. Nick was also around to help with any questions when John was with customers. John also came in on his day off to hand the car over which was very kind. Couldn’t recommend enough - thank you.

F. M.

Bought an approved used Mercedes from Lookers in Stoke on Trent. Excellent service from start to finish, a massive thank you to John Hulse for making the whole process very easy. Dealt with all my questions and was highly professional throughout.

J. D.

Had a great customer experience from Jack Bourne. After taking over my purchase late on he made sure everything was sorted and my pick up went to plan. He’s also followed up since the purchase to ensure everything is as expected.

V. C.

Richard Dixon did a great job helping us find the car and prepare the car. It made our trip from London worth it when collecting the car! It was a smooth procedure and Richard was informative and welcoming. Thank you!

D. C.

After using a local BMW dealer to myself and not being happy with the customer service I went looking for the ideal car and found it at Lookers BMW Stoke. I emailed an enquiry on night and had a call back from Daniel Price the next day, super friendly and egar to help with my enquiries. Daniel sent me all the information I asked for and a video of the car. When I travelled over to see the car Daniel was super friendly and supportive in the process of buying and I felt at ease. Thank you again Dan it was a great experience of your fantastic customer service.

S. N.

I brought a car from BMW knights in Stoke. Customer service was excellent. I couldn’t recommend Jack Casewell enough. He was professional and friendly throughout my journey. Love the car. Thankyou again!!! Sunny.

S. B.

Very positive experience with no complaints at all . I have already recommended the dealership to my BMW owning friends . Arranging and paying for my taxi was very much appreciated thank you . I was served by Sean Bessex who was great definitely 10 / 10 and a credit to the company .

S. F.

Knights have made this purchase very straight forward and very pleasant. Once we'd chosen what we wanted everything progressed without delay. Jack Casewell was a big help and made us feel like valued clients.

N. W.

On the day of collection the presentation of the vehicle was what I would expect from a back street garage ie looked like my grandson had washed the car, along with a number of Marks / scratches I cannot recall seeing when initially viewed. This is not what I expected from a main BMW dealership when purchasing a 2 year old car and paying a premium for the reassurance and quality you expect from a main dealership. This resulted in my refusal to accept the vehicle until the issues are rectified,resulting in rearranging of insurance etc on my audi which I had cancelled on the day of collection. I've purchased numerous cars over many years from main dealerships and none franchised and this is definitely the worst experience so far. I now question whether the mechanically checks were completed satisfactory if at all. At this time, I certainly Since the review the sales manager and sales (Becky, who provided great communication throughout) have definitely tried their best to please. The hand over of the vehicle was 100% better than the original day of collection. My rating is not a reflection of any individual but as an organisation as a whole. After purchasing from audi a few years ago this transaction does not feel as though you are dealing with a likewise premium brand dealership even though at this time, I love the vehicle.

L. H.

Looking for a new car and found it at Knights of Stoke, arranged a viewing and test drive through Dan Price. Really nice guy, who i found honest, true full and very helpful and our purchase so easy. Thanks Dan.

S. B.

Purchased numerous vehicles from Richard Dixon in the past years. Nothing is too much trouble, always calls you back and answers emails promptly. Richard is a massive asset to Knights BMW where his standards only get higher. Wouldn’t want to deal with any other person and loving my latest vehicle. Thanks Richard your a super star .

J. R.

Purchased a used 5 series at the weekend. The service received from Daniel Price was second to none. I would highly recommend this garage for anyone looking for a quality car. Ask for Daniel Price!

S.

Excellent service on my BMW at Knights South Staffordshire, not Knights North Staffordshire as the title suggests ( Google wont let me change it)?Knights South Staffs Dealership is immaculate, very pleasant waiting area with free drinks. Staff courteous and attentive. The one and only issue was no courtesy vehicles available, so I had no choice but to wait for the car to be serviced. Apart from this I recommend the dealership for servicing. 👍

S. C.

Great experience from choosing the right car to the test drive and then the purchase. Dean Hughes was excellent from answering any questions and emails promptly and making the experience an easy and enjoyable one. Thanks Dean!

A. G.

Excellent customer service from start to finish. Jack Bourne was the end of a phone or email to help the process from start to finish. Will have no hesitation travelling from Liverpool back to stoke when I upgrade again in the future.

M. S.

Mark Graham was excellent in all respects I am new to BMW having purchased 6 new Audis as my main day to day cars in the past I deal frequently with Porsche and Landrover dealerships I run a 911 and Old school defender and have found Mark to be in the top few percent of sales execs i have purchased from . I will be back again and I hope your service area keeps up the very high standard mark has set

G. H.

We liased with Jordan Eldergill from service from booking the appointment to collecting the vehicle. Jordan kept us informed re time scales, what was going to be done to the vehicle and when he would contact us. Process was uncomplicated and ran as Jordan had explained. On collection we were informed of issues unrelated to work being carried out which was very thorough and helpful . Excellent service as always.

S. T.

Have purchased a car recently through Jack Casewell. He was absolutely first class, full of BMW knowledge and his customer service was also first class. Ive been around many car show rooms over the years and come across some arrogant, belittling sales people. It was refreshing to go to BMW and deal with Jack who did NOT have an arrogant way about him, lovely bloke!

B. H.

Jack Casewell at Lookers BMW was very professional & friendly when dealing with us as customers. He even had the patients of a Saint as when helping us choose the right car for us, he also had to deal with our 3 children. Because of his customer service and attention to detail we will definitely be back! Jack you are a credit to the business - Thankyou!

B. R.

Review for salesman Jason Soden. Not for the branch (separate review) Jason Soden. We recently bought a used vehicle from Lookers BMW, Stoke. We were fortunate to deal with Jason (with some assistance from the lovely Beccy). It’s obviously a basic necessity for any salesman to be likeable and amenable. Although this can be faked (“if you can fake sincerity, you’ve got it made”!) Jason is quite clearly a ‘people’ kinda guy. He demonstrates a huge level of pride in his work and went the extra mile to ensure we had the information we needed to make our decision. With an eye for detail and benefitting from valeting in his career history, he will do his level best to ensure the vehicle is handed over in the best possible condition. If something is just not possible, he seems to be just as disappointed as the customer. It’s possible that, as customers go, we were a tad demanding but he rose to the challenge with good humour, honesty and genuine warmth of character. Most sales staff - in any industry - treat the purchaser/customer completely differently once they’ve had your money, or the deal is done. It was very clear Jason does not have this view. His extraordinary level of customer service continued after the sales was completed. We would buy through Jason again. We would note that, when we did have problems (and we did!), these - not incidental issues - rested with internal processes and errors made in admin. Jason’s frustrations seemed to match ours and he made himself available in his best attempts to resolve the issues.

B. K.

I visited Knights North Staffordshire recently and was very impressed with the thoroughness that Jack Bourne displayed when considering the needs of our next car. Jack was consultative with his approach took time to listen and able to deliver the the right solution for us. I would recommend Knights and Jack.

B.

I am not the easiest customer to deal with, I'm indecisive, difficult, and at times wonder whether I have a fully functioning brain. Rebecca Moreton was tenacious, patient, and stuck with us when most dealers would have given up for fear I was wasting their time. We one hundred percent got the best deal (and I checked countrywide); well worth a visit, their coffee is good too!

P. R.

A huge thank you to Jack Bourne for all his help with the purchase of my new BMW . Very professional and nothing was too much trouble . The whole process from first visit to picking up the car was second to none . This is my second BMW from knights and Jack and the team are most helpful .

T. W.

John Hulse, absolute star. I travelled over 2hrs to.collect my car. John was so helpful from start to finish, answered all my questions and got everything signed and ready, so when I collected it was really quick and easy. I found John really honest and helpful. Throughly recommended

P. K.

Becky has been so helpful throughout the whole process, from the moment we walked through the showroom to the time we collected the car . Always returned calls and kept us updated all along . Cannot praise service enough. Thank you very much Becky.

J. H.

Initially facing c.10 month lead time on a new vehicle, Jack Bourne managed to get me into a nearly identical vehicle within 6 weeks of placing order. Can't fault the service or attentiveness at any stage of the process.

A. P.

Excellent dealership, wonderful service people. Jason who served us was lovely, welcoming and accommodating. Loved buying my new car from here!

C.

Massive thank you to Richard Dixon and Knights BMW. Great showroom and a stress free experience from start to finish. Definitely worth the journey down and will be looking to use again in the future.

D. P.

I recently bought a used 3 series from Knights and the salesman was Dean Hughes. Dean was an expert and the none pressure sell and that suits me fine. It worked very well even that I live 80+ miles away with the car being delivered by transpoter. The car looks great and dives equally well. Well done to every one.

D. K.

Amazing speedy faultless service from Demi Kelly. From enquiry to delivery everything has been so simple and easy. Would highly recommend BMW Stoke very professional from start to finish.

N. C.

We’ve purchased an approved used X3 from Jason Soden & couldn’t be happier with the service provided by him. We wouldn’t hesitate to recommend Lookers BMW Stoke based on the exemplary service that we’ve received!

K. B.

It would be wrong of me not to share my experience therefore I would like to express my sincere thanks & appreciation to Jack Bourne @ Knights BMW, Stoke, from the outset through to handover of my new car, Jack was outstanding, always answered calls and returned my calls if he wasn't available. If anyone is looking for a coccineous car salesman at this dealership, they should immediately ask for Jack Bourne on arrival.

R. M.

I bought a new X1 for my wife's 40th and Jack Bourne assisted us all the way from sending a personalised video tour of the vehicle, discussions about the features of the vehicle, picking us up at the station and helping to get the car ready with my personalised number plate on. We needed to make changes to the paperwork as we couldn't get the part exchange vehicle in as planned and it was all dealt without any fuss. The surprise element of the number plate was maintained until my wife was asked to do the unveiling of the vehicle and she was absolutely delighted! Jack took several photos and videos and it really made our day! Thanks Jack!

E. P.

On an unplanned visit to the dealership, Becky was really helpful in answering all of our questions about the I3. Becky also swiftly arranged for us to have a 45 minute test drive. Nothing was too much trouble for Becky and I would highly recommend that you ask for Becky when looking at purchasing your next bmw.

L. S.

Had a fabulous experience buying our X3........ Jack Bourne we were thrilled with your service from start to finish. Thank you, we love our new car, its amazing.

s. w.

Today I went to bmw knights for a quote on a new car. I was introduced to Jack Born, he was very patient showing all the options needed for the car build, there was no pressure and answered all are concerns, that is why I give a 5 star service i would definitely recomend him and the company to all.

D. S.

Special thank you to Mark Graham for an excellent experience from start to finish! Constantly keeping us informed and updated throughout and pleased to have driven away in our new car today!

P. R.

I can thoroughly recommend Lookers BMW at Stoke. From making the first phone-call enquiry, to driving away in my new car, Jack Casewell has been a pleasure to communicate with. He is thoroughly customer focused, always attentive and always willing to explain things so that the customer feels content. Keep up the good work Jack and your team.

K. B.

Having purchased my last 5 cars from volkswagen and slowly starting to have issues I thought I would give bmw a look. And I can honestly best decision I have made the staff are all friendly especially Dan price and Martin Turnbull. Thank you for finding me the right car and keeping me updated and also the fast turn around

M. A.

Jack Bourne has found my perfect car and listened to what I actually needed. Refreshingly there is no hard sell and I’m super pleased his patience and help. BMW service is always with a smile but Jack has excelled and I highly recommend Knights BMW Stoke and ask for Jack.

M. K.

Great to chat to Jack Bourne about car options and to get a really thorough and comprehensive evaluation of what could work for us. A really professional, knowledgeable and super helpful individual. Thanks for your time.

A. D.

I have this week purchased a quality used BMW 330i from Knights BMW Stoke.Despite there being one or two hiccups during the process the levels of Customer Service I received from sales executive Becky Moreton were second to none.Nothing was too much trouble and she kept me informed of all developments in real time and all delivered with a cheery smile 😃 I would highly recommend that anyone looking to buy a quality used BMW would be to seek Becky out and leave the rest to her,the car buying experience will be hugely rewarding and hopefully like myself she will move heaven and earth to put you in the car that you desire!! Thank you Becky Moreton Top class Service!!👍 Kindest Regards Andy Dimond “#Becky Moreton

J. T.

EDIT Having picked up the car now; just wanted to call out Jack Bourne again for his help and attention to detail in helping me get my new BMW. Very happy with the service and things have clearly changed here for the better. Cheers Team! Things have changed a lot here and for the better. Have been dealing with Jack Bourne on a recent upgrade, the garage is miles apart from where it was, and where it is now and the team were really helpful in understanding my needs, presented more than a few options back. Would recommend.

T. C.

An absolute pleasure to buy a car through this dealership, made very easy by all the help from Jack Bourne, was a pleasure to deal with from the first phone call until collecting the car, top man and top service throughout!

Y. W.

Thanks to Mark Graham for all the help and advice on my new purchase. All the updates on the car as we have gone along have been really helpful. Look forward to driving my new x5. Five star purchase

l. b.

Excellent hassle free buying experience with friendly staff across the site. Our Salesman Jack Casewell also provided a great service.

S. B.

Easy, relaxed and stress free experience. Looked after by Becky from start to finish, good communication and great sense of humour. Thanks again

F. A.

Dan price was our sales man and he did a great job and was very helpful and kept to his promises and the car was the way he said it would be brilliant job great service!

K. W.

Purchased a new vehicle Wednesday, registered and processed Thursday for delivery Friday Richard in sales was very efficient and made this remote purchase a swift and painless experience Ideal for Customers wishing to purchase remotely and nationwide with Delivery option available Recommended

J. S.

I had no clue what I wanted - yet Demi knew exactly what I needed. Literally just ask for Demi as soon as you walk in and she'll give you all the help you ever needed. Cannot sing her praises enough! Thanks Demi and BMW Team!

S. C.

I have been purchasing cars from the Stoke BMW for years the staff are as friendly, knowledgeable and give the best service as they ever have, look after them they are the only reason to walk in a showroom now. Thanks

C. W. (.

Was there for recall work on my 18 year old car, yet felt as well treated as someone who had come in to buy the latest high spec car.

A. R.

Excellent assistance from Richard Leeder; erudite, courteous, prompt and showed huge enthusiasm for the BMW brand and cars.

C. P.

Jack has made our experience a pleasure and has been very helpful. Every BMW dealership needs a ‘Jack’ he is fantastic 😀

D.

Today I had the opportunity to test drive the new BMW 320d from Knights Stoke. I was greeted by salesman Toby who is a great guy, he handed over the keys for the test drive and took me to the car with the product genius who took the time to go through all of the control and new tech in the car, and lets just say for somebody coming from a 2014 BMW 520d, these cars have come a long way since the last generation. The Looks: The car has an edgy look to it, not just a facelift, its a whole new model, with angular harsh lines that gives the car a menacing look, you sure know what's coming in your rear view mirror when you see those distinct angel eye day time running lights. The Drive: Very smooth with a huge quality upgrade from previous generations including thicker glass for increased sound deadening. When you enter the cabin you are greeted with lovely quilted leather seats, and a substantially bolstered leather wrapped steering wheel which on this model had paddle shifters for those exciting A roads of Snowdonia! Which brings me onto the gearbox, 8 speed silky smooth with no hesitation between gears, pull the paddle and its in the next gear before you could think about it. The suspension is firm to allow for that engaging sporty ride as you would expect as a natural characteristic from the M Sport models, however soaks up all those nasty pot holes and broken tarmac beautifully. In summary Knights BMW have provided excellent customer service and all in all set me up in a fantastic car for the day which has the looks and performance, what more could you need?! Dino

M. R.

I have had an outstanding experience with Jason Soden at Lookers BMW from the initial viewing of my new car to preparation (which they went the extra mile) to collection. Preparation was really thorough to the point I have a real piece of mind and confidence that my car is as good as it can be and I have the reassurance of the BMW approved scheme. If you are looking for a BMW with an approved used back up and outstanding customer experience contact Jason Soden at BMW North Staffs..... You will not be disappointed.

G. H.

Excellent communication from start to finish. Sales executive, Dan Price, has been very helpful throughout, sending updates on delivery, videos etc. My son is extremely pleased with his new BMW. Thankyou.

H. G.

Great service, and excellent communication, Dan Price has been informative and answered all my questions. I couldn't recommend him or BMW Stoke enough. Thank you for all your help and support!

U. E.

Recently purchased an new car ref. Jack Bourne (BMW 118i). Great service and really appreciated the none high pressure sales you tend to see in a lot of main dealers. The hour long test drive was also very useful. Will be returning to this dealers for ongoing servicing.

L. W.

Mark Graham was fantastic from start to finish when buying my 118i M sport. Everything was explained clearly and we’re catered to my requests. Will definitely be coming back in the future! Recommend to all!

a. w.

Richard made the experience of getting a new car enjoyable and stress free! He understood my work commitments and worked around me and we completed most things over email which was amazing! He was lovely, made me a latte, helped me connect my phone to the car and made sure I had enough fuel for my long journey back home - what more could you want. Thanks Richard!☺️

s. m.

I was looking to buy my first BMW and was introduced to Dean by a friend of mine. Dean was a pleasure to do business with, he was very informative and helpful in helping me choose the right car for me . Very happy customer and I will be back to buy another car in a couple of years

J. A.

Love it when you are treated as a person with dignity and respect. Mark Corcoran in the Parts Department gave me excellent customer service yesterday. He was honest and upfront and ordered my part to be delivered for me to collect the next day. Will definitely be returning with repeat business. Would also like to thank Mark’s boss, Chris. He was a gentleman when I went to pick up my part and gave me advice about a few other issues for free! What a lovely crew I’m the Parts Department at Knights!! Thank you 😃

J. A.

Obviously it's a challenging time when buying a new vehicle at the moment due to the 'chip' delays, but, we couldn't have been happier with the service and support we received via Knights and in particular, our sales guy, Jack Casewell. Nothing was too much trouble. We were kept updated and informed throughout our 7 month wait and when we did eventually pick up the car, we were thrilled with our purchase. Jack took a lot of care to ensure we were 100% happy with the car when we collected it. Plus, we even returned to the dealership after a week of driving the car for a little training session, so that we can fully utilise and appreciate the vehicle. We would not hesitate in recommending Jack and the BMW team.

M. I.

Frances Turner - Business Development Manager This is the second Alphabet contract that Frances has managed for me and again her personal service has been excellent, especially under the very difficult current circumstances of delayed order due to component issues with BMW (NOT THE DEALERSHIP). This also included the complexity of extending and renegotiating the existing contract of my previous alphabet BMW. Frances kept me updated at every step and will always respond effectively and efficiently. I would have no hesitation in recommending her for any business looking for a company/fleet vehicle acquisition.

D. K.

Just had my third vehicle from Knights . Lovely new Gran Coupe and X3 for the Mrs . Excellent service from Jack Bourne throughout . He was patient on what was a longish day sorting out the details of three vehicle swaps and two new orders. Very helpful and Knights is still our dealership of choice Nick B

P. D.

Have used Knights since 2012 for servicing my previous 2 330d M sport touring cars and always found them to be highly efficient. Was disappointed that last two service visits did not include loan car being available or usual cleaning of vehicle - but hopefully that has now been reinstated as Covid eases. Have decided to trade in my wife’s Discovery for an X3. Placed order with Jack Bourne who dealt with us very well, arranging car for test drive and specifying the new vehicle. Looking forward to delivery in March.

C. J.

Dean Hughes was lovely, very good communication all the way through the process constantly keeping me in the loop. Felt like he went the extra mile, collected me from the station as I travelled in from London, also gave us refreshments for the long drive back and filled the petrol tank! Came in on his day off too, think her deserves something nice from the company! Thanks Dean, Charlene James (first time buyer)

P. T.

Recently purchased myself a company car, couldn’t be happier with the service. Even during my busy work schedule, every bit of communication was managed to fit in with my availability, the staff went out of there way to respond to any enquiries I had in a quick and friendly manner, and made my purchase easy and stress free. Couldn’t be happier with the motor, Fantastic piece of kit. Will absolutely be returning when I decide to upgrade!

A. B.

Not one to leave reviews that often, but a special thank you goes to Jack Bourne for your help today! Answered some questions for me about a car I purchased from another dealer as Stoke BMW didn’t have what I was looking for at the time. Would happily return and look to purchase from Stoke BMW next time, as there’s a friendly face and easygoing people, such as Jack there- keep up the good work!

L. H.

From enquiry to purchase, can’t fault anything. Dan Price was great, friendly, professional, answered all questions quickly and made my purchase so easy. No pressure to buy, test drive soon sorted. Can’t recommend Knights and Dan Price highly enough.

P. H.

Jack Bourne from Knights is such a personable young man and certainly encourages you to engage and trust his advice. Jack's knowledge and understanding of our needs led to us successfully purchasing two vehicles. His attention to detail and thoroughness throughout the process was impeccable. We will certainly be contacting Jack again for future upgrades. A superb experience.

D. B.

Brought my Z4 from here, through Dan Price. Great experience. Dan was very welcoming and friendly. I would certainly recommend Dan and BMW for your next car purchase. Thank you

K. L.

Fantastic service once again from Knights North Staffordshire, from my initial phone call with Jason Sodon through to visiting the showroom and being looked after by Martin Turnbull I cannot fault them on anything. I returned two days later to pickup my new vehicle and drop off my part exchange, again a quick and efficient process that left me feeling positive. This is my second vehicle from this dealership and I will be returning in the future, I would highly recommend to anyone.

J. C.

I had the pleasure of dealing with Jack Bourne from Knights BMW Stoke. He managed to find me the best deal on a 3 series and made the whole process so simple. Would highly recommend using Knights BMW Stoke and especially Mr Jack Bourne.

B. J.

I recently took delivery of my new M135i from Knights BMW, receiving great customer service from the start to the end from Jack Casewell. Over the moon with my new car and the experience I’ve had, being my second car I’ve had from Jack!

R. D.

I decided to purchase a new car during perhaps the worst time to procure a new one due to material and labour shortages etc. The group at Stoke were in incredibly accommodating, non- pushy, respectful, organised and easily contactable. My car was delayed (through no fault of their own) however they ensured that I was kept up to date and even provided me with a vehicle to use in the mean time (and not just a 1.O Yaris either). I had a fully positive experience with zero complaints and would recommend to anyone to go there.

R. A.

I had my most recent service and MOT done at North staffs and the level of communication and expertise from both Sam and Leanne were second to none. Well worth going to main dealer for the unrivalled knowledge of your vehicle and the piece of mind that comes with it. 5 star, wont consider anywhere else for future maintenance.

P.

Professional service from Dan Price from start to finish. Looked after us through out the process. Explaining everything properly allowing us to make informed decisions. Very happy with my new BMW

T. B.

Dave Carter from BMW is an asset to the company! Very helpful and informative making it easy to make a decision. Pleased with my choice and excited to pick up my keys 🔑

D. T.

Really happy with the service provided by all the staff from start to finish. Would highly recommend. Thank you again

M. G.

Richard has been helpful and friendly through out the process. I’m very happy with my new car and will certainly return to Rich in a couple of years when looking at the next one.

E. W.

I would fully recommend the service at Knights of Stoke on Trent, the salesman who dealt with me was Jack Bourne. He was very proficient, patient and helpful in explaining the technical details of the BMW I3 that I purchased and Jack made the whole process exceptional from start to finish. Thank you Jack

S. A.

After being a customer of Knights BMW for many years, I expected great service again. THIS recent encounter left MUCH to be desired: 1. My 640d service and MOT was due December 2021. As if by magic, I received an e-mail offering 20 percent off same if booked on line. I selected my requirements and tried to book on line. The on-line service did not work, and I had to telephone to make the booking. I mentioned my experiences on-line, and your agent said he could extend the discount, and said he had made a note. 2. I arrived on 3 December, and was given different (higher) prices when I checked in. I explained the history, and the agent seemed to know nothing about it. I told him there had been problems with my screen washer system going back to its new installation in December 2020. 3. I waited in-store for my car. When it was ready, the agent explained the works completed. He said that BMW had considered a complimentary replacement of the screen washer unit replaced 11 months ago, but instead, it had been "blown through" to clear it. he said it had passed the MOT. 4. I paid and left for home. I had only got a mile from the dealership, and tested my screen washers. ZERO water went onto the screen. In the poor weather of the day, I had been sent home in a dangerous car. 5. When I got home, I wrote a letter to the dealer principal (Mr Crolla) explaining some the events. He told me he would investigate. 6. Service Manager Leanne telephoned, and we arranged for me to return to the dealership on 7 December. During the work to clean out my washer bottle, a locking wheel nut was broken. Leanne said that whoever had fitted this last had over-tightened it. When I got home, I checked my records. Knights BMW had last removed that wheel, and I replied to Mr Crolla. 7. I was agreed I would return to the dealership a third time (meaning another 50-mile trip for me) for the wheel nuts to be replaced (13 December 2021). 8. The nuts were replaced. As the keys were handed back to me, I was told of a bump on the NSF tyre, which should be replaced. It was not there when we MOT'd the car, I was told. I'm not so sure. I have had some AMAZING experiences at Knights BMW from when I first bought my car there with just 22 miles on the clock. This time has been a frustrating and time-consuming experience from start to finish. It is hard to recommend Knights BMW at the moment in these circumstances.

A. B.

I recently experienced excellent Customer Service from the Service Department. Leanne handled the Service booking in a very professional and friendly manner, keeping me up-to-date on drop-off/pick-up times. The work was carried out by Dan who provided me with a report of the completed work and was happy to explain any questions I had. Really happy with the overall experiance and will certainly be returning in the future. A++ Thanks guys!

L. H.

Chose to have my first BMW from Knights. Such amazing service. Becky Morton took such good care of me. Thank you so much!

P. B.

Great service from Dean Hughes at Knights BMW Nortth Staffs. Dean helped me get the car I wanted at the right price with a helpful trade-in for my old car as well!

M. W.

Here today to pick up my new car.very happy with the car and amazing service provided by jack bourne.will definitely use again and strongly recommend to friends and family.many thanks Jack,hope to see you again in the future.

M. T.

Only returners about a small scratch on the bumper which they sorted out straight away . Lauren dealt with the service and repair originally, and very helpful,polite and professional.

A. M.

This is the 3rd car i have purchased in the last couple of years from Knights through Toby Mayer, service and support has been excellent, in a world now where everything is possible over the web, service and people are the largest differentiator, excellent service and would highly recommend to anyone! Thank you!

P. R.

Purchased a new 340d for my wife from mark graham at this dealership and i must say the level of service from the first call to hand over was exceptional, i would highly recommend this dealership to anyone and i will be back even from newcastle upon tyne!!

P. G.

Recently I did a deal on contract hire for a new BMW 530D MSport x drive with tech pack. I searched the market for competitive deals, after some to and froe negotiations with Frances Turner, Business Development Manager, at the dealership I settled on by far the best deal I could find in the Market. Throughout the negotiation process, Frances remained professional, friendly and helpful in delivering the terms and concluding the deal. The dealership performed exactly as agreed and expected. This was a good experience. It is second new 530D MSport I have acquired through Frances Turner at this dealership and i am sure it won't be the last.

N. L.

Many thanks to David for the smooth transition for buying my new car. Highly recommend Knights as the team have been very professional.

K. W.

Amazing place . The custom service is amazing. The car reveal was such a surprise. Jack was amazing and couldnt help us enough. Ready to answer every question and ensure we were happy before driving away. Would definitely recommend.

N. E.

Just purchased my new car from Richard Dixon , he made it very simple from start to finish and went the extra mile to ensure he arranged everything as he went on leave when my car was due to be delivered I got what he promised, can’t recommend him highly enough Thanks Richard you are a credit to yourself and Knights BMW

s. t.

Jack Bourne was the expert salesman! On meeting him I gsave a criteria to what I wanted and within the first session we were sorted. Not only that but he had my car ready for delivery in less than two weeks ! Superb 5🌟 experience

D. C.

Posting an update! Received our new iX3 on Saturday. Extremely happy with the car and the brilliant service we received from Knights. Specially, thanks to Jack Bourne for all his help.

X. G. l.

Very impressive the way you handle our queries tons of question, and you responded very patiently, you are and Fantastic Sales officer Jason Soden, we need staff like you in our organisation too. Knights group are lucky to have some like you. Good luck in coming future. Kindest regards Zulfiqar Ali Malik XL Groups

D. G.

Super car and perfect sales experience. Have to say Mark Graham was very thorough and professional. Will buy again

f. p.

Jordan in service and Chris in parts was fantastic start to finish ,Sam in the workshop was also very helpful top team and thank you for looking after my car

D. P.

The client facing representative in the service area at Knights Stoke, Taylor Baugh, was extremely helpful and made the whole process easy and friendly and is a credit to the franchise.

J. M.

I never purchased my BMW from Knights. I wish I had. The service I have received has been absolutely first class. The communications before, during and after has been brilliant. Refreshingly, the service team has been very honest about good/bad points even though the vehicle is still under BMW warranty. I really value upfront honesty and not just be told everything is ok, when in fact, nobody really knows! Great service. Absolutely recommend to anyone looking for great quality service. Will be buying my next car from Knights.

A. S.

Great dealership, great people. Dealt with Dean who kept me communicated and updated throughout buying my BMW. Thanks Dean!

J. G.

Just purchased our third car from Richard Dixon at Knights BWM, as always he was very helpful and professional and we are overjoyed with our new iX3.

R. Y.

Fab service. Kept us updated at every stage. Explained everything fully. Mark Graham was outstanding as was Dan Hunter.

w. e.

Went to Knights Stoke at the end of January to see what I could do about swapping my existing Beemer for another…dealt with Richard Dixon on numerous occasions and all I can say is what a guy..top bloke…my old X3 for a 320 M Sport Touring..couldn’t be happier…Richard was extremely helpful and made the transition a joy..Sir I Salute You 👍👍👍👍👍…Wayne Evans.

J. L.

Picked up my new car today, a 118i M Sport Shadow Edition, hassle free and have had such a fantastic experience from start to finish and all thanks to the excellent customer service from Becky Moreton who has really gone above and beyond, answering all my silly questions and keeping me updated, from my initial interest through to going for a test drive and guiding me through the entire process. Buying a car is often stressful, but not this time. Thank you.

E. G.

Purchase of a used car. The 3-year-old BMW 4 Series. I rate the customer service as very good. Full professionalism and care for the entire process to be the least stressful. In my case, it was all about time. The purchase was spontaneous, I worked on a delegation in the south of England. Becky selling used cars, I highly recommend, she did her best to make it as good as possible and on time. I felt friendly and professionally treated throughout the entire purchase process. Everything is simple and clear when the Knights take care of you. The car itself meets all my expectations in excess. I define the value for money as "it couldn't be better". I researched the model for about a year, in their showroom I found what I wanted. I give 5 stars because they deserve it. I would highly recommend. Thank You Becky! Matthew and his 435 GranCoupe.

K. B.

Great service provided by Dan- really transparent and informative. Made the buying process easy and Dan was very patient and helpful throughout. Happy Customer

A. S.

I was pleased with the service I had. Dan was attentive and knowledgeable, explained the process of part exchange and we were able to reach a mutually agreeable price. He then communicated via email, quickly and efficiently. Grateful that the staff were prepared to stay later than closing time to enable me to place the deposit on the car.

M.

I would like to give John hurst of lookers stoke a big thank you..from going in and looking round to end of sale..brilliant..felt no pressure into buying a car..kept me informed all the way through..explained everythingso i could understand.highly recommend Cheers John

S. P.

The best service I’ve had with any Bmw dealership I dealt with Jack Bourne A great chap really knowledgeable just a great experience did me a fantastic deal very happy with my new four series

M. D.

Outstanding and flawless service. I just took delivery of my third BMW in six years from this dealership. They are very loyal to their customers and deliver amazing deals on amazing cars. My salesperson Mark Graham deserves 10/10 as from the first day I spoke with him to the hand over, he was a pleasure to do business with. They make the whole experience so easy. I will be back.

M. C.

Excellent from start to finish. Mark worked a miracle and got a car to my spec delivered within 2 weeks.

F. D. (.

Richard Leeders was great to deal with and really helped me secure a brilliant package for my new 3 Series! Thanks Rich!!

v. S.

Thanks to Becky Moreton, the purchase of our BMW X5 has definitely been worth the wait. From the minute we walked into the showroom, we were treated as equals and offered a tea. The amount of work that Becky has invested into making sure this vehicle met our expectations, goes over and above what anyone has done for us before. This is a great garage, with an incredibly professional team, exceeding any garage I have dealt with in 35 years. Thank you again, we will be back in the future.

L. H.

Wanted to part exchange my 3 door golf for a 5 door 1 series. Saw the car on auto trader so went to have a look. When I went down the car was in the work shop so Becky kindly took a video of the car for me once it was out. Becky sorted me a finance quote before I went for a test drive and matched it to exactly what I wanted. They’re all extremely helpful and friendly! I had a few problems myself with my log book so had to rearrange the collection with Becky who was so understanding and rearranged multiple times for me. Becky never once pressured me into buying the car, I went back to test drive it twice and again never felt pressured into anything at all, unlike some other garages I have been to. Highly recommend this dealership, especially Becky! :)

T. B. B.

I couldn’t have been happier with the service received. I came in a little unsure what car to go for but a few ideas in mind. Jack spent a lot of time running through the different models and specs I was interested in and I couldn’t be any happier with the car I choice and drove away in. He was friendly, patient and very clearly explained all the options available. I am in no doubt I will be returning in the future. Thanks again from one of many happy customers I’m sure.

S. M.

I bought my BMW 1 series a month from this dealership. The salesperson Jack Bourne was very professional and courteous to deal with. I would recommend this dealership to anyone who is looking for a new car.

M. F.

Purchased a BMW X3 from David Carter who was first class We arranged to see a car which as it happened as not for us but then spotted an alternative in your showroom which we purchased. On the day David was helpful and accommodating even pulling the car out of a tight showroom for test drive Offered us all the usual gap/service & credit options but was not pushy as all we wanted was a cash deal The part exchange you offered us was on the money and one of the most competitive hence you got the deal. Will contact Dave as and when we are looking for another car Thanks Mark & Sharon

T. D.

Was helped by Mr Jack Bourne. He is excellent and very professional Provided great help with explaining about vehicles and all their features. Took out time to make sure all queries were answered.

J. N.

Had a fantastic experience buying a used approved bmw here. Becky was amazing. Nothing was ever too much trouble. Despite living in Manchester I would come back here and ask to deal with her again. Thanks!

n. b.

All of the staff are very helpful and polite, this is not my first time at this BMW and the gentleman who is DEAN he was very helpful and tuck me through the layout of the MY BMW THANK YOU DEAN

A. D.

I had the good fortune to deal with Becky when buying a nearly new car. She made the buying process, which can be quite a stressful time, very easy and straightforward. She kept me fully informed during the intervening period until I picked the car up. This, along with some welcome banter, made the whole thing very straightforward. I can't recommend Becky enough. If you want a painless experience when buying a used/nearly new car, go talk with her. She won't do you wrong.

F. M.

Top Quality !..Car passed its MOT, Beautifull waiting area, Leather seats, complimentary drinks, Spotlessly clean, Staff were just wonderfull and welcoming!

S. H.

Have just ordered my second car from Knights, as always a pleasure to deal with. In particular, Jack Casewell who has worked hard and been extremely patient with me given that I gave him numerous options and configurations. Jack ensured I got the right deal for my new X3 M40D including the upcoming model updates, can't wait for delivery. In fact both sides of this site are excellent, my Wife just switched her 1 series for a new Cooper S which was collected this week. Clearly a business based on customer focus. Won't buy a BMW from anywhere else.

G. M.

Thank you Rebecca Moreton for your excellent customer service. We couldn't expected better and stress free purchase of our BMW I3, thank you again .

J. E.

This company is outstanding we had a big issue with a car and Tony the head of business made sure that we where happy and the end result and that we can without hesitation high recommend nights bmw stoke they went above and beyond recommend to family and friends bmw is a very lucky company to have Tony head of business working for them and the wife is very happy now great customer service if a it was possible I would give this company a 10 star review thanks for everything . Thanks James and family 👏👏👏

s. p.

I have bought several cars from Knights now and their service and customer friendly staff are truly their greatest asset. Just recently had my car serviced there and just had to commend Jordan and the team for their looking after me during my visit, their hard work and friendliness. I live in Derby but chose to travel to Stoke as the dealer this way is awful. Thanks Jordan and thanks team, you guys are so key to why I stick with BMW.

B. H.

Great experience dealing with Dan Price. Very easy to deal with and got deal done quick without fuss

B. J.

Josh the sales representative was excellent every step of the way brilliant service from start to finish.

M. H.

Worth the visit from Doncaster. Sales person Dean was attentive and helpful and the purchase process was simple with no fuss at all. Would seriously consider same dealership for next car despite distance from my home.

I. G.

I would just like to pass on my thanks to Dan Price for an excellent customer experience we received whilst buying a used car, he is a really pleasant guy , straightforward, honest and was a pleasure to deal with.

S. B.

We were extremely well looked after by John Hulse and were very happy with the service we received. Thankyou!

P. G.

Purchased a new BMW i3 at a fantastic price through Daniel Price, we got a decent px price on our existing car and it was delivered 240 miles to us in Rye in East Sussex without issue. An excellent buying experience and Daniel kept us fully up to date throughout the entire process. Would definitely recommend both Daniel Price and Knights BMW.

N. S.

Jack Bourne was excellent at communicating and more importantly keeping to the promises made. Refreshing to deal with Knights considering my recent experience with some BMW dealers!

D. T.

Came to just look at a car and ended up being sold a car by fantastic sales lady Becky Moreton thank you for not being a pushy sales rep

J. B.

I dealt with a service advisor at site called Daniel Thorley and he was brilliant. Explained absolutely everything to me in detail and ensured I only had the checks needed done. Friendly, polite and great customer service for someone like myself who doesn’t know much about cars, it helped make me feel re-assured and valued. Top class service !!

L. D.

Recently purchased a car from here , could not be happier with the service I received! I enquired online and received a phone call within 10 minutes from Jason Soden. From that moment Jason was proactive, professional and could not do enough for me. Highly recommend using this dealership and Jason, despite the travel distance as I am not local.

C. C.

I recently purchased a 1 series from Daniel Price, The whole process was easy and very professional. The car is great, thanks Daniel !!

A. S.

The service staff were helpful and informative and I was seen to quickly. I was helped by a lady called Ronnie who made the process easy and gave me all of the payment options in a clear and concise manner. I was offered a drink while waiting for my tyre to be changed and shown to my car after we had finished. Lovely to deal with all around.

L. W.

We would 100% recommend Dan Price he has been brilliant 👏 we absolutely love our new family car and customer service been brilliant big thank you from myself and Martin

J. P.

Richard has been very helpful in ensuring I made the right decision for my first BMW. Kept me updated regularly got me my new car sorted in a few days. Any queries have been answered and Rich is very knowledgeable about their products. Look forward to my next purchase .

J. H.

Just collected my new Mini Cooper S Sport today. This is the second new car I have bought through this dealership. Andy Cresswell, with his expert knowledge, helped me build the spec I wanted in the most cost effective way. The early arrival was the icing on the cake. Andy kept me informed regularly throughout the whole process and this dealership have definitely mastered the art of taking the stress out of buying a new car. My husband is currently waiting on delivery of his new car from the BMW side of this dealership, we cannot highly recommend them highly enough.

j. b.

Communication on the booking was poor. After not being able to get a courtesy car then booking a taxi home. When I was called to pick up the ca, I was the offered a taxi. No mention when booking or when I drop the car off. Also not sure why you could not have washed the car as this would have been outside.

H. W.

Jack Bourne from the North Stafford BMW was extremely helpfully polite and efficient if I could of registered 6 stars then I would have done that

F. D.

I bought my car from Richard Dixon at Knights BMW who was very helpful, professional and covered everything for me. I was very happy when I picked up my car 🚗 and Richard had everything in order for me. I have recommended him to other people since and would definitely come back to him myself.

L. C.

I have been to Knights on many occasions and Jordan is fantastic. He is always so helpful and keeps me updated. He was great on my last service appointment and would highly recommend Knights BMW service department because of Jordan. He is an asset to the company.

R. B.

Many thanks to Jordon and Chris Lawton and the service team who excelled in looking after me today. They did a fantastic visual health check within hours of an unexpected drop off to them over the weekend. Well done Knights North! When a colleague picks up her new 1 series, ordered from you soon - she admired the back up given when needed. Thanks again.

t. r.

Recently purchased a car from here. Jack greeted us and he was very professional yet friendly and welcoming. He made us feel totally relaxed and so we felt comfortable in looking around with no pressure. We soon found a car I loved and he talked us through all of the features etc. He made sure the car was all ready and waiting for us to collect with a lovely touch of a sign in the window of car with my name on it. After service has also been great with Jack dropping us an email t see we are getting on with the car ok and if there is anything else he can help with. This was the best experience i have had in purchasing a car and we will definitely contact jack if we are ever looking for a car in the future. Thank you Jack i love my new purchase :-)

D. H.

Highly recommended for customer service. Recently ordered a new BMW and everything went smoothly. Dean explained everything in detail and was very attentive. Compared to other dealerships Knights are by far the best.

C. H.

Can not recommend BMW enough. Jack Casewell and Dan Hunter in particular - these guys went above and beyond for us. Very happy, thank you guys!

L. S.

Purchasing a vehicle from Richard Dixon was a very pleasant experience, I would definitely use again, highly recommended.

M. F.

Knights was excellent through the whole process from enquiry, test drive, and finally picking up the car. Becky Moreton the sales executive for my purchase was professional and continually kept me up to date with progress and made my pick quick and simple. I would not go anywhere but Knights for BMW

C. W.

I dealt with a delightful young fellow Jason, it was a Monday which tends to be gloomy for all but he brightened my day up with his sheer professionalism and cheery smile. The deal was great but the buying experience was even better! Cannot wait for my current ownership to end so I can go back for my next car. Thank you Jason and all at Knights, I salute you

M. T.

David Carter looked after us. He was professional, friendly and helpful. 5 stars.

L. P.

Brilliant service every time we've been into Knights. The staff, especially Chris Rhodes is more than happy to go above and beyond, nothing is too much trouble and he always has a smile when we arrive ☺️... Jordan on service reception again nothing too much trouble, very keen to help where he can and we've never had any problems when taking our cars in and collecting when they've needed a service.

i. K.

New car purchase (collected March) handled well. Follow up to correct a minor build issue took several weeks of phone calls before resolution and good will compensation which was readily offered not completed until mid July. Eventually got there but after some frustration. Very pleased with the car.

K. C.

Superb service from beginning to end - would highly recommend both the staff and dealership.

G.

I have recently taken delivery of my new car and bought it from Richard Dixon , the service I received from him from start to finish was outstanding. I would highly recommend Richard to anyone. Also to make this happen was Leanne from the service department who kept me informed every step of the way nothing was too much trouble for her . Chloe & Colin both dropped my car off in a well presented condition and were both a Pleasure to deal with. Thanks to Tony Crolla for also looking after me , your team is a credit to you .

S. C.

Outstanding service provided by Becky Moreton of Knights BMW North Staffordshire. I enquired about a used BMW and within 24 hours I was collecting the vehicle, fully valeted and ready to drive home. Follow-up service was also exceptional - Becky answered and resolved a query of mine within 30 minutes the very next day. Buying a car can be stressful & time consuming but Becky ensured this wasn’t the case due to her attention to detail and desire to provide an excellent service. Superb buying experience, thanks to Becky and all the team.

M. R.

This was my last visit before changing cars, they have for the last 5 years been absolutely brilliant. From the moment you walk in to leaving they are so helpful and you made feel an individual. This visit I have an issue with carbon build up so the service manager came out explained everything to me and what they needed to do. I shall miss bringing my car here as loved it.

S. T.

We have recently bought a used BMW from Knights which we have been looking for the model we bought for over a year. We were lucky to deal with Becky Moreton. Becky has excellent customer service skills and managed to get us a deal on the car we wanted which was even better. Becky goes above and beyond her job role and nothing is too much trouble for her. We did have a couple of issues which Becky got sorted for us in a timely manner. It's a shame some of the other departments who were responsible for the issues within Knights BMW don't have the same attitude as Becky ensuring that customer service is key! Still give my review as 5 stars based on the service we received from Becky. Thank you Becky

N. S.

Just bought a 2019 435d Gran Coupe from Becky Moreton at Knights BMW Stoke. The whole experience was brilliant. Clear, concise communication, coupled with a great sense of humour. Becky is a real professional, without being a typical sales person. Becky is so hard working, dealing with 20 customers at once, but always made me feel like I was the only one. She even arranged a special little treat for me and my wife in the form of some wine. Graciously accepted, of course. 😁 I can highly recommend Becky, and will definitely get in touch when I’m ready to change my car next time. Thanks Becky Nick X

R. L.

Brilliant experience at BMW. Jack Bourne was very helpful, answered all my questions and queries that I had, a genuinely lovely guy. Brilliant customer service, an asset to the business.

b. a.

The two people ie Richard and Martin that were dealing with my sale, did a very good job and they were all the time very sociable

A. R.

Just picked up my 4 Series Gran Coupe from Knights and have to say the experience from first contact to driving away in my new wheels was 5 stars all the way. This is a 'proper' dealership with people that know the cars and take the time to get to know their customers. No hard sell, spoken to with respect and a healthy dose of humour that made it a pleasure and a genuinely enjoyable experience which is what you want when you are buying these cars. Special mention for Rich who didn't fall off his chair during my first phone call with him and for making the buying process simple, hassle free and a bit of fun. Even in these strange times we had a great experience here with Rich and also all the other staff members we encountered. Overall, a really professional, friendly and helpful dealership, chalk and cheese compared to another BMW main dealer we had tried. Wouldn't hesitate to use Knights again. Thanks all. Andy

s. s.

Tom, the sales person, was attentive and kept me fully informed throughout the purchase process. He was helpful with confirming the correct options on the car and provided a video of the car whilst it was being prepared for sale. As a result of an error in his belief that the keyless entry could be turned off in this model/year, he corrected his response after double checking and offered adding a full tank of fuel as a courtesy. Also the price of the car as advertised when I enquired was honoured after the price was increased by £200 when the post-prep pictures were posted. The car was delivered by the courier who performed an informative handover. The car itself is fantastic, as expected from a BMW dealership.

E. M. J.

First class experience dealing with the North staffs Franchise, from start to finish they acted in a professional manner and were extremely helpful. Becky was a joy to deal with, on hand immediately with a personalised video and easily contactable to answer any queries. The financial process went through without a hitch and nothing was too much trouble. The vehicle was ready for collection last Sunday and the staff who dealt with me on the day were friendly and approachable. The BMW 520d in cognito grey with the cognac seats met my expectations and is a joy to drive. Highly recommend this franchise and in particular Sales Executive Becky Moreton. *** Mr Phil Jones - South Wales***

S. A.

Brilliant experience at BMW. Jack Bourne was very helpful, answered all my questions and queries that I had, a genuinely lovely guy. Brilliant customer service.

J. W.

Good selection of vehicles and a price range to suit most BMW customers. However, only four stars as I did spend quite some time viewing the used cars and no sales staff came over to speak to me. Of course, I could have asked and it is true to say many people prefer it that way... O really a good experience.

R. B.

The people on the desks were great. They gave a warm welcome and explained what they were going to do with my vehicle whilst I waited. I had to take my 5 year old son along with me who is obsessed with cars and was drawn to the models on display in the merchandise cabinet. He was over the moon when they gave him a model car as a gift to take home and it left a lasting impression for me as the first time using the dealership. Well done!

E. N.

My husband received absolutely superb service from Becky from start to finish and I am now the proud owner of a gorgeous BMW X1. Thankyou so much Becky for making the whole process pain free especially when you are in Stoke and we are in South Wales! Absolutely superb service

R. D.

The young lady who looked after me was very professional and most helpful whilst I was waiting for my car to be serviced.

M. B.

Very relaxed environment to buy a new car. Staff were very helpful, no pressure at all. Informative and welcoming. My first experience buying a BMW

R. C.

Great service from both Dan and Jordan in service. Dealt with them on a few occasions and both of them were professional and kept me updated. Would not hesitate to recommend them to friends or family. Keep up the good work guys!!

j. m.

Jack bourne is a credit to Lookers, brilliant, when i next change my car i will be ringing him.

A. A.

Thanks Jack Casewell and Dan Hunter for ensuring a smooth purchase of my chosen vehicle. Great professionals.

T. R.

Really helpful support from Jack, very professional and friendly and gave us lots of useful information about purchase options.

N. W.

Just a bit frustrated that my car has been to you 6 times with rear suspension issues at a cost of over £2500, it is more the inconvenience rather than the money so have decided to now part with the car

D. P.

Went to Knights BMW Stoke today with a wiper mechanism issue. Reported to the Service team last Friday and a service consultant ordered a part and asked me to visit today (Wednesday) to have it fitted and that due to the simplicity of the job no booing was required. On arrival today there was some confusion as the Service consultant I had been speaking to had taken holiday today and on examination the incorrect part had been ordered. I was then looked after by a Service Technician Sam Potts who was brilliant. He quickly identified the problem and whilst the correct part (a securing bolt) was not held in stock, he managed to find a compatible bolt and fixed the problem. I brought my X4 from Knights Stoke 5 years ago and have always used them for servicing, repairs and bodywork due to their high level of customer service, exemplified today by Sam Potts. Would recommend Knights and Sam to anyone.

J. N.

Third purchase from this dealer and as always the service was second to none

R. T.

David Carter looked after us perfectly. We ended up buying two cars. Brilliant service.

M. T.

Jordan who I dealt with was very helpful and knowledgeable about what my car needed.

J. B.

Great Customer Service! Would highly recommend. Thank you Marco Graham.

t. m.

Recently bought a used M2 and dealt with Becky who made the purchase a breeze. Any questions I had on the initial enquiry were answered quickly and I was kept updated throughout the whole purchase of the car. Any small rectifications with the car (me being very picky!) were sorted with no questions asked and on collection the car was perfect. Can't recommend Becky and the dealership enough!

J. H.

Thanks to Richard Dixon for the professional help and advice that he gave which enabled us to upgrade 2 of our family cars in one visit.

S. M.

Very pleased with my EV purchase from Knights. Dan and Martin went out of their way to address all our questions and facilitate the process. Would readily recommend Knights!

R. S.

Becky Moreton from sales was a delight to work with, professional, knowledgeable on the brand and kept me updated throughout. I will certainly be contacting her again in the future for any BMW enquiries.

R. D.

Mark Graham answered any questions about my BMW X1 Xline . The change over from my old Motability car to my new BMW was excellent. I felt like the lord of the manor, car draped with the BMW cover, my name on the stand next to my NEW BMW X1 this is something I have never encountered. What a way to receive a new car. Keep it up lookers/Knights. Mark’s overall delivery and explanations of the vehicles controls and computer systems. The offer of any concerns that I may encounter after taking delivery were most reassuring. Nothing ever seemed to be a problem. Mark had covered every eventuality making my wife and I feel very calm & relaxed. I would recommend lookers/Knights and Mark Graham of Stoke-on-Trent ST4 area to any customer. Keep up the good work and especially the Handover delivery. Fantastic service.

M. R.

This was my last visit before changing cars, they have for the last 5 years been absolutely brilliant. From the moment you walk in to leaving they are so helpful and you made feel an individual. …

M. D.

Outstanding and flawless service. I just took delivery of my third BMW in six years from this dealership. They are very loyal to their customers and deliver amazing deals on amazing cars. My …

G. W.

Just bought a second car, great service again thanks Dan

K. G.

Although I was looking for a company car, Jack Bourne was very helpful and attentive and much appreciated his positive attitude.

A. A.

Becky was leading the purchase. She was amazing; Examples, calling back on the day promised, no hard sell of products, gave me time to think about options she offered.. an honest two way relationship. I would happily drive from London to buy from you again.

R. L.

Brilliant experience at BMW. Jack Bourne was very helpful, answered all my questions and queries that I had, a genuinely lovely guy. Brilliant customer service, an asset to the business.

w. e.

Went to Knights Stoke at the end of January to see what I could do about swapping my existing Beemer for another…dealt with Richard Dixon on numerous occasions and all I can say is what a guy..top bloke…my old X3 for a 320 M Sport …

A. M.

Jack Bourne was absolutely brilliant, knew the spec like it was the back of his hand. Really helpful when it comes to finding exactly what you're after!

F. D.

I bought my car from Richard Dixon at Knights BMW who was very helpful, professional and covered everything for me. I was very happy when I picked up my car 🚗 and Richard had everything in order for me. I have recommended him to other people since and would definitely come back to him myself.

J. E.

This company is outstanding we had a big issue with a car and Tony the head of business made sure that we where happy and the end result and that we can without hesitation high recommend nights bmw stoke they went above and beyond …

N. S.

Daniel thorley my service advisor at knights BMW stoke is and has always been the BEST service advisor i have ever had the pleasure of dealing with we need to clone him because he is a rare and precious commodity in this day and age ! Daniel has ALWAYS treated me with respect and courtesey and has always been friendly and most helpfull since ive known hin from 2012 he has truly lovely qualities and most definitely is an assett to BMW and i wish him my very best ! Also i would like to mention leam and ronnie who have also been excellent service advisors at Knights BMW stoke and i have to mention my salesman james at MINI Knighrs stoke for being my best salesman ever but the STAR of the show is Daniel for giving me a truly personal servce over the years which is why i gave him a well deserved award for outsrandung customer service !

L. M.

Yer Dan really looked after me great deal thanks again

R. A.

Absolutely spot on, the service you expect but don’t always get. Jack Bourne looked after everything for me, made the whole process go smoothly and any questions asked were welcomed.

S. S.

Excellent Customer Service from the Team @ Knights North Staffs. Leanne and Jordan arranged a courtesy car which was ready to go swiftly in a COV-19 safe manner. Jordan kept me up to date with all the tasks being carried out on the car. Excellent attention to detail from technician Sam Potts who went above and beyond to discuss the procedures and repairs carried out on the vehicle.

J. L.

The costs quoted on the safety survey should include labour cost, it isn’t worth anything without the complete picture.

A. A.

Becky was leading the purchase. She was amazing; Examples, calling back on the day promised, no hard sell of products, gave me time to think about options she offered.. an honest two way relationship. I would happily drive from London to buy from you again.

s. s.

So been to knights at stoke today to pick up my new BMW 1 Series ! Been a customer for many years at this branch and yet again the whole experience has been seamless ! From start to finish Huge thanks to Daniel Price, Ant and the guy who supported in signing the final docs Erm also an old sale exec Jason who even though I didn’t deal with this time welcoming as ever So thanks again Great doing business with you Special thanks to Daniel Price

R. L.

Excellent service from all at knights during my recent purchase. Special mention for Becky who took care of everything for me and made the whole experience a stress free one..

a. w.

Love the new car, Dan was great and the car was prepared fantastically!

A. C.

Just want to say thanks to the customer service team at bmw knights stoke. My car was booked in really quick and very happy with the communication and quality of customer care. Well done

S. B.

I never have anything but excellent customer service from Knights in Stoke and my recent experience was as good as all the previous ones. I was kept informed of the progress whilst my car was in and the service I enjoy is one of the main reasons why I buy a BMW. I wouldnt go anywhere else for my next car.

R. W.

Great dealership all work done to top standard and really nice staff

R. L.

Unfortunately my sales rep was hospitalised during the sales process and I had to chase several times for a collection date. A simple handover process would have been an easy thing to do. I also was promised a call back twice and not received anything. However, I spoke with Becky (Rebecca) who stepped in and sorted things out for me. If she hadn’t done that, I would’ve probably walked away from your dealership permanently and gone to Sytner or another BMW dealer.

C. G.

I have just taken delivery of an X2. The sales person, Richard Dixon was knowledgeable and went the extra mile to ensure he shared accurate information about what buying a hybrid model would mean to us and how it worked/its efficency. Every effort was made to support my trade in when it developed a cracked windscreen to ensure the least amount of cost and inconveniece to me. The paperwork was done online meaning everything was in order and collection of the vechicle went without a hitch. We even had an expert talk through the unfamiliar technology which gave us greater confidence to make our own changes within the cars responsive driving, navigation and audio systems.

N. (. C.

Dan Price was excellent, he answered our questions in a prompt and timely manner and was very professional, we felt reassured we were in safe hands. Despite the 3 hour drive we will be back because of our experience under his guidance.

T. J.

My sales exec. was Becky Moreton. It was a delight to deal with her. She answered all my questions quickly and accurately, she organised my visit well and allowed me to look and drive the car with no undue pressure. She was able to find me a deal that fitted my needs and valued the car sensibly. All in all it was a pleasure to buy my BMW and I would happily refer to Lookers for other people to contact. Thank you!

C. C.

My experience of visiting Knights BMW and the phone calls / communication from the Service team and other staff has been outstanding. The staff involved in the booking of the recall were very polite, professional and efficient and did a very good job of explaining the Service Plan which I am currently considering. Staff Member - Janine stood out for patience, knowledge and helpfulness during our call. On visiting the Dealership my experience continued to be excellent. I bumped into a technician on the car park and he was very helpful in answering some technical questions about DPFs and such that I wanted answered as I am new to ownership of my car. Even though he wasn’t in a customer facing role he was polite, friendly and ensured I had all the answers to my questions. Don’t know his name. When I entered and was seated by the staff Member the excellent service continued. The staff member was called Ronnie and she is in my experience exceptional when it comes to customer service staff! Courteousness embodied, highly socially skilled, exceptionally attentive, professional and charming also. I felt welcomed, that my concerns were listened to and addressed and that I was highly valued as a customer. Social skill aside, Ronnie appeared to know Knights BMW’s processes and procedures inside and out and could even explain the detail of the procedures that my car was undergoing and I was not expecting that. Very impressive. Even when I was told that one of my alloy wheels had been refurbished (by a prior owner and without my knowledge) and Knights could not consider replacing it under BMWs ‘good will gesture’, it was explained exactly why and how it can be ascertained that it had been refurbished and all BMWs and Knights reasonings and policies surrounding this and in such a way that I could take the information with good grace. (And I, like most people hate not getting what they want!). If you think my response is lengthy it’s because I’m a Careers Adviser of 15 years experience with a background of sales and customer service roles and I focus on people’s roles and how they perform them. My experience of Knights’ customer service peaked with Ronnie and I will certainly be using Knights for my future service and maintenance needs if this service continues. Thanks. Chris

J. W.

My partner and I have bought 2 cars from Knights in the past 4 years, really easy to do business with and the staff are always really helpful and friendly! Highly recommend Knights!

M. B.

Excellent service from the start. Jack Bourne looked after me and was very clear, knowledgeable and helpful throughout the entire process! Would highly recommend.

P. C.

I picked up my new BMW today and wanted to give some great feedback. At first I thought it may have been difficult picking up my new car during the pandemic alongside the important COVID restrictions but i was put well at ease with the personal calls and videos sent across to me prior to collection. On arrival, the showroom was well signed for customer safety and the staff polite and very informative. I noticed all the staff at Knights addering to social distance and wearing PPE. I felt very welcome and valued. Once i had gone through the basics with Toby the sales manager, confirming the online paperwork completed, he passed me across to Conner who helped explain how all the buttons worked and took me through the new features of the 3 series. This is my fourth BMW and in my opinion the best! Thanks you to everybody at Knights for a great customer experience. I would highly recommend to others. Regards, Paul,

H. J.

Fantastic experience at Knights BMW Stoke, from being greeted in reception, browsing the models in the showroom to chatting with the salesperson over a latte! ….In the market for a BMW? Contact Knights Stoke.

A. M.

Truly excellent service - I cannot recommend this dealer highly enough. I bought a car from Alex - a really friendly young salesman. He wasn't pushy, was helpful and wanted to make sure everything went well and I was satisfied with the car and throughout the purchase process. He called a few days later to check how I was getting on and all was well. I thought that would be the end for a while... However, some horrible person ran a key down the entire length of the car on the passenger side - not something you want to see on your 5 month old car when you've just had it 2 weeks! Well, I took it back to Knights and went directly to Alex to ask for some help, advice and to see potential costs of repair. He came out, had a look and no sooner was that done I was sat down with a coffee whilst they took it into the body shop for a repair. I wasn't even charged for the fix! These guys go above and beyond the call of duty to make sure you're satisfied and I would definitely recommend you take a look at them when considering buying a BMW. Thanks guys! (if you're reading this) and if Alex's manager reads this - he's an absolute star - a true asset to you!

D. E.

I’ve used knights BMW for years and never had a bad experience a pleasure to deal with with fantastic customer service

P. F.

Got a series 3 last weekend and dealt with Richard. Very professional and knowledgable and everything went through smoothly.

A. M.

I wish to commend and thank Daniel Thorley for his professionalism and determination to resolve my issue with Knights earlier today. I was annoyed and frustrated after reporting a fault with my BMW over the phone, which had not been rectified. A costly new BMW battery was fitted before any diagnostics were conducted. Ultimately, the battery was not causing the fault - the problem was a faulty sensor! The four stars and commendation are personally aimed towards Daniel and NOT Knights BMW. Communication and dissemination of information between your departments seem to be lacking. Had the fault with my car been correctly diagnosed upfront, I would not have needed to pay for a new battery to be fitted. Must do better, Knights BMW. Your service/repairs are expensive and I expected more - I would award you NO STARS, i'm afraid.

K. T.

I had the pleasure of buying a 4 Series Gran Coupe from these guys recently and I have to say they made it far too easy!! I knew exactly the make and model I was looking for which I found online. All of the finance was completed over the phone, I arranged a test drive, said yes and collected the car two days later. Super easy process from start to finish with a really organised but no fuss approach to social distancing - it was important but they didn’t make a drama out of it. Shout out to Richard Dixon who is a really friendly, totally non-pushy salesman. Top guy who greeted me by my first name when I collected the car even though I’d only met him once - small thing I know, but it made the experience personal. Really friendly, efficient and knew his stuff... 10/10. I wouldn’t hesitate to buy from these guys again and would highly recommend them for your next purchase.

Z.

Staff at the service department are friendly; I had a great experience with a gentleman called Jordan. Unfortunately it takes multiple phone calls just to get through to them or even book your car in! The responsiveness of this BMW branch isn’t the greatest. My car was in warranty with tyre pressure warning lights - it spent over 3 hours with BMW who said the solution was to change the alloys back to original to fix this. This didn’t make sense to me so I took to a local tyre garage who diagnosed and replaced the leaky air valves in 15 mins. Nice friendly staff but not the most reliable.

K. J.

BECKY MORETON! What a superstar she is! Do you want come work for me!? She was so amazing, she was patient with me even when I was being a pain, her communication was second to none and made this whole process a dream! She was definitely not your typical sales person, felt like I was dealing with my mate the who time, we certainly had a laugh. Cannot recommend this dealership enough and if you are after a used car Becky is your lady! 🙂 Thank you for enabling me to have my dream car! Xx

T. C.

As a key worker, I booked my car in for a service and was given a date promptly! Upon arriving all essential procedures were put in place and I felt comfortable and tended to safely and professionally. Safe distances were always kept, the showroom and waiting area has been adjusted to deal with the social distancing in place, staff were all keeping to the regulations and wearing PPE where necessary. The service itself was fast and processed efficiently! Would recommend to any key workers who need a service and people feeling apprehensive at these times.

P. C.

Very impressed with the level of customer care I received. The staff were professional, kept me well informed of my cars progress, helpful and polite. Thank you to Christian, Sharon and the team at Knights Stoke Bodyshop.

m. h.

my dad Leigh just bought a car from Dan Price - really good service

P. R.

Everything was done very professional this is my 2nd New vehicle from knights bmw and hopefully many more ahead.

s. F.

I recently bought a BMW M340 from Knights. Excellent help and professionalism from salesperson Becky Moreton. I would thoroughly recommend to anyone looking for a new or used BMW.

A. R.

Cracking service from all, especially Jason in sales who made the while process an absolute doddle. Love my new 430d

r. m.

We had a great experience at Knights having our car repaired. The help and support that Jordan gave was outstanding and we will definitely be returning here to buy a new car our have ours serviced

A. G.

Can not fault the service this dealership provides. I have been using Knights BMW in Stoke for several years for various BMW’s I have owned and have never been let down by them. Two of their managers in particular, Chris and Sam are amazing. Chris even managed to sort a beautiful M4 to use for mine and my wife’s wedding this weekend just gone. I highly recommend Knights BMW. Thank you again.

Y. G.

Great service from Mark Graham on my new BMW, definitely recommend to anyone!!

J. C.

Great personal service from Mark Graham on my new 1 series, would highly recommend

j. b.

Amazing help from Dean Hughes, very straightforward process when picking up my vehicle, thank you!

J. A.

Fantastic service from the service department! Sam Potts (technician) proactive from the beginning, communication great which prevented me damaging my car and all round excellent service. Communication from service department excellent throughout! Thank you!

Z. M.

Excellent service from 1st call to completion of sale. Mark Graham was excellent to deal with and I loved the personalised video that was sent. Been a pleasure buying my first vehicle from a BMW show room. *****

J. P.

Dealing with Toby and Charlie has been a pleasure. It was a pleasant journey from ordering our new car to the day of handover. Never felt the pressure on signing the dotted line, if anything they both relieved us the pressure of searching for our next new vehicle. The covid-measures in placed at the dealership was outstanding. We felt so safe during the entire visit and walked around the dealership with confidence.

S. S.

Experience on initial enquiry and on day of purchase were excellent. There was a bit of a hiccup having the car ready when expected due to higher than normal demand on the workshop. My only critique is that they didn't entirely meet their set communication expectations during the delay - for example they would say they would call back in 10 mins and then it would be a number of hours later. However they did a very good job in making up for the delay, and definitely went the extra mile. Would buy from here again.

J. E.

Rich Leeder was absolutely amazing clear communication throughout the whole process

p. d.

Dan the salesman at the stoke branch was excellent, he explained what vehicles were in stock that met my requirements and was really informative with the specs etc. Enjoyed the time spent viewing the cars and didn’t feel pressured in anyway. Great service.

R.

Very disappointed that no curtesy car was available due to Covid, but what I don't understand I was offered a deep sanitizer for my car @X price, so why the dealership could not provide a car then sanitize after is questionable. Also I was told the tyre pressure light was on with the tyres needing air following the vehicle check, I then requested this to be done, due to not be carried out following the check???? surely I should not be required to ask to be carried out. I also found that 1 of the service staff not to the standard I would expect very disappointed.

S. K.

Excellent service from this garage, many thanks especially to Jack Bourne who made the purchase seamless.

P. R.

Took the car in for service and MOT and the customer service received was excellent. The lady dealing with me was considerate and made conversation with me. Got a lift home and back to the show room and both times the lads made conversation. Finally on collection i was escorted back to the car. Brilliant people to deal with (and they didn't ask for a review!).

N. B.

Thank you, once again to Toby Mayer; for making me decide this was the right thing to do… he’s like having an account manager. Recommend. Recommend. Recommend. See you next time Toby and team.

D. H.

I had an amber drivetrain warning light come on so disappointing that I had to wait 2 weeks for a booking during which time the car was parked up (I had to use my wife's car). I also emailed the dealership twice after making the booking with a query but had no reply. I had no means of dropping the car off and had to wait for it. I arrived at 8.50am but parts had to be ordered and the work wasn't finished until 4.30pm. I waited 7.5 hours in the dealership. The person who looked after me on the day was very good, but I have my doubts about bringing my car to the dealership in future.

L. B.

We are thrilled with our new purchase, Frances in particular was really helpful and kept us up to date throughout. Highly recommend.

M. R.

I took delivery of my newly purchased car today, and I am really pleased with it. It was from the used car section. I would like to say that everybody that I encountered was friendly and helpful, but I would especially like to mention Alex Cooper, who handled my purchase. Nothing was too much trouble for Alex, even taking the time to reply to my correspondence after hours in his own time. Simon Allen was also very good and helpful to me. These people are not only very good at their job, but friendly and helpful beyond what is expected. You need to keep hold of these people, they are the kind of people that will make customers reccomend Knights, and keep returning themselves.

S. S.

It was eveident that they could be better organised.Most of the paper work could have been done in preparatory phase and there was enough time.The controls of the car were not explained well and the rep was not aware of some,should have been fully aware.

M. B.

Visit to BMW Knights North Staffs for fast track service. We were served by Daniel Thorley who was helpful, polite and professional.The waiting time was also quite short so overall we would recommend Knights.

J. W.

Excellent Service from Mark Graham (Sales Team). Even though 'Covid' restricted personal contact, until handover, I was always kept updated via phone and e-mails etc. A very professional and well mannered attitude. All went very smoothly. Thank you very much.

M. R.

Excellent Service. Ben Shaw been very helpful. Also he covered up the car, made it more special. Thank you, highly recommend this BMW dealer.

n. r.

Excellent after sales service. Bought an approved used BMW from here and they stepped in to carry out work I highlighted at the end of warranty inspection when my local BMW dealers in Chesterfield refused. Kept me up to date, arranged for additional work to be carried out under warranty even though it had just expired, provided a very nice loan car and returned my car very clean. Thanks to Tony and Liam 10/10.

S. P.

Awesome experience, quick friendly service. Was a please to business with dean hughes. Thanks

P. M.

All the staff I came into contact with are very polite and courteous. I was offered coffee in the waiting area and was told I could help myself if I required more which was nice.

N. S.

Excellent service and kept me in touch with what was happening with my car. Would have liked the car washed as with any main dealer I’ve used in the past, I think it’s safe enough to do this now.

D. M.

Mark Graham helped me get my new m235i gran coupe. Mark worked incredibly hard to find me the right car and deal. I would highly recommend Mark to anybody looking to get a BMW.

J. A.

Would just like to say thanks to knights for looking after my car. Had fantastic service from start to finish and would highly recommend them with special thanks to Jordan. Very professional and great friendly treatment

G. W.

Just bought a second car, great service again thanks Dan

S. N.

So a BMW car dealership.... you buy a car and drive it away. Should not be more complicated than that. I would struggle to bother to rate and review more than 4 stars for a simple transaction even if the coffee is lovely. On this occasion, they absolutely deserve 5 stars. There was a niggle with the paint on the roof, other car dealers may have fobbed me off, Knights (Alex Cooper) took total and immediate ownership of the problem and got it through their paint shop and gave me a courtesy car for the duration. The paint finish was the highest standard and everything has been perfect since. Yes you could save a few quid by buying privately but the sales and after sales service of Knights really does stand out and is the value you receive.

R. L.

I don't often write reviews, however my experience with knights north deserved it. I called the office and was welcomed by Jason, who seemed different to all car dealers I had encountered before - see I have a real lack of faith of car dealers , mechanics etc because of previously poor experiences. Jason took me through the process with absolute ease , I felt at comfort throughout and this being my first car purchases through a main dealer I was walked (drove in the end ) through the process with simplicity with the feeling the best deal had been structerd for my benefit , not the dealership. I purchased a 3 series GT and got a great deal on my merc with the trade in. I was clearly advised through the legality and t and c and never thought I was being blindsided . Thank you knights north for all your help and I look forward to future relations. Highly recommend.

p. v.

I would like to thank Dan Price for the perfect service and fantastic experience from the first visit.

C. B.

I visited the dealer last week with a fault on my car. I was met at service reception by Kate. She was polite, helpful and genuinely wanted to find what the fault was. She arranged for one of the technicians to road test the vehicle with myself. Within a few minutes Luke one of the technicians came and we took the car out. He was polite and helpful and within a few minutes he had picked up on the fault. Today Kate has called me to book the car in later next week. I have to say that the customer experience from the aforementioned has been excellent. Well done and thank you very much.

J. T.

Picked up my new car this weekend, despite Covid the whole experience was great from start to finish. The whole team was warm and welcoming as well as the whole showroom feeling clean- with plenty of space between customers. Jon and Connar were brilliant helping to discuss my personal requirements for the car- safety, isofix, boot space etc. When I went to pick up the car, on my husbands request- it was decorated with a huge bow- which really put a smile on my face. They also spent a lot of time going through the cars operations- helping to set up the sat nav, phone, seats etc. Would highly recommend, great service and the car is fantastic too!

d. h.

First class customer service! Recently purchased from here and would highly recommend the Stoke branch to anyone. Richard Dixon was excellent, with great communication throughout via email and phone. Very helpful and knowledgeable about the vehicles. A great experience from start to finish. ****

V. S.

Highly recommend the amazing team at Knights BMW Stoke. Right from assisting with vehicle recommendations to securing and delivering the final perfect car for me. The staff were super helpful and went the extra mile from start to finish. I can’t thank them all enough. Loving my new ride. Thank you!

S. B.

Had a transmission fault on my 66 plate BMW 320 and phoned knights stoke, I needed the car looking at urgently due to going on holiday in it in less than a week. They fitted me in and were able to provide me with a courtesy car even at short notice. When I arrived to drop the car off I had two young children with me and was greeted by a lovely warm welcome from Lola on the service desk. She dealt with checking the car in quickly, handed the courtesy car over and offered to help with my car seats etc which made the whole thing so easy. She updated me about the situation with my car throughout the two days it was in and personally greeted me when I returned to collect my car which was Valeted and waiting for me on time as promised. Great service from Lola on behalf of Knights - impressed and not regretting swapping from Audi.

S. M.

Had a wonderful experience purchasing my new car. Jason (Soden) dealt the sale very professionally and made the whole process effortless from my side. They (BMW) were welcoming and provided a great sales Service, even accommodating the dog, test driving the boot space!! Let hope their excellent customer service continues for as long as I own the car!

J. P.

Fantastic service received from Jordon and the team. Thank you again for looking after me and my car. Great service. Would definitely recommend Knights BMW

D.

Message for Richard Dixon and all workshop staff in the back. This is my first BMW and what a great experience I have had. I dealt with Richard Dixon, who not only knew his stuff but gave excellent customer service from start to finish. On handing over the car to me, he had all the paper work ready, cold drinks due to it being boiling hot day and even some biscuits for my daughter. He explained everything to me on how the car works and really made me feel like a valued customer. I would highly recommended Knights BMW Stoke and will certainly be buying another car from Richard Dixon. He now has a customer for life in me. Great Job!!

W.

Rich and Antony were great from the start. A credit to the group. Both helpful, friendly and informative. Extremely pleased with the level of service received. Highly recommended.

A. B.

This was my first bmw on mobility , in the beginning it was a disaster the sales staff I felt with was useless never rang me back didn’t reply to my emails was left with no clue to what was happening so frustrating ,then as I was just about to cancel my order (if it had even been ordered at that time) Lauren sent me a video message introducing herself as my new point of contact! What a breath of fresh air is she on the ball! I messaged her the details of my concerns and it was all sorted within an hour with apologies of how I had been treated by her predecessor! Lauren’s knowledge and patience as she took me through the controls and equipment of the car was outstanding. I would recommend this garage if you are considering a mobility car as the customer service is second to none! Thank you Lauren

F. A.

Great dealership. Bought a car from here a few weeks ago, had to drive 2 hours to pick it up. Really helpful and friendly staff, Scott Cooke sorted us out with a great deal on the car. Any questions and issues we had were resolved straight away. Would definitely buy from here again. Thanks 👍

B. R.

Absolutely 1st class service provided by Knights. The previous vehicle which I purchased from another dealership was slowly making me fall out of love with driving. A chance phone call to Knights has really reignited my passion in driving and the BMW brand. The sales representatives I dealt with were Bernadette Sanders and Julianne Elson and the two ladies were brilliant and dealt with every query however small with professionalism and with the personal touch that you sometimes don’t get from a large firm. I am now the proud owner of a M140i Shadow Edition and it’s an absolute gem of a car!! I believe that I received a very good deal which included a part exchange of my previous car, it was thoroughly refreshing to actually feel that Knights were not trying to rip me off and we’re actually looking with my best interest at heart. The vehicle I was trying to get out of was in negative equity and I had a ceiling monthly cost which I wanted to spend, this was not a problem at all and the numbers were worked out and with the time for build/delivery enabled me to get a deal which I’ve not seen bettered for the vehicle I’m driving. I’m so happy with the service I’ve received from Knights and I WILL 100% stick with Knights as the whole experience is head and shoulders better than any other dealership I’ve purchased a new car from in the past. Thank you so much to Bernadette and Julianne.

V. W.

It was a very quick and easy process picking up my car today. Charlie was extremely helpful, professional and polite and it was a seamless transaction from start to finish. I am more than impressed with the exemplary service. 5 stars!

D. W. (.

Really friendly and helpful when looking at the new electric cars, business and personal. Top service! Thank you Jack Bourne for all the advice.

N. D.

Great service from start to finish, Dan Price has been great to deal with.

L. P.

I contacted Knight's when I noticed condensation in one of the rear light clusters. I contacted the service team and the car was in for its repair under warranty within 2 days. Excellent service throughout with a health check and computer update included, followed by a courtesy valet. Kate kept in touch with me throughout the two days the car repair was being processed. She was courteous and professional. The car had to be kept for one extra day due to ordering of parts. She kept me updated and was most apologetic for the unavoidable delay. I was contacted once the work was completed so I didn't have to wait around and waste time. I did not have to do any chasing up. I was offered a courtesy car if I had needed one, but the repair would have been completed at a later date because of demand. Impressed with the service, the work completed and the communication (thanks to Kate).

M. S.

Great experience from start to finish, we were looked after by Becky Moreton, who explained everything very clearly and just gave us fantastic service from start to finish, I really can’t fault this place.

T. M.

Excellent service from Karl and Jon to get me a great deal on my new M135i. They were good at listening to what I wanted and made it happen. This after Lauren sold me my last BMW before that too. Great work everyone and thanks.

K. G.

Although I was looking for a company car, Jack Bourne was very helpful and attentive and much appreciated his positive attitude.

N. G.

Had been looking for an M4 for around four weeks, John called me up with a car I couldn't refuse. I had a very small time frame to make it work, but I had complete confidence he could make it happen, and I wasn't disappointed. His communication was fantastic and from the minute I walked in to garage to collect the car I felt welcome and comfortable. There wasn't that awkwardness you sometimes get, I felt very at ease. The introduction to the vehicle went really well, everything was smooth and simple. All in all I had a great day picking up my new car, I would definitely recommend these guys, good service is hard to come by these days. Thanks for all the help.

D. C.

After suffering a mysterious , intermittent knocking noise for some time , i booked in for an investigation. Sean and the team, were most helpfull and were determined to sort the problem out. Which they duly did . Brilliant ! Many thanks

A. M.

Jack Bourne was absolutely brilliant, knew the spec like it was the back of his hand. Really helpful when it comes to finding exactly what you're after!

J. W.

The first call,to central booking the younge man kept relaying to a lady on the service team l felt was poor When arrive to leave my car for servicing the reception was exceptional in in his job.My loan car had not return and arranged a upgraded 8 series ,he was informative and efficient .great job

S. K.

Thank you Chris Loynton for friendly and professional service when buying my car last week. From initial meeting through to purchase, I was kept informed at every stage. This is the standard of service I have come to expect from Knights over the years and I definitely was not disappointed this time. Thanks again Knights and Chris, I'm delighted with my 220d M Sport convertible.

C. T.

Would be nice to know a better ETA when the vehicle will be ready for collection etc as I went back after 2 hours of dropping the car off and I was waiting for over an hour in the waiting area when my car was sitting outside in the car park , also it’s a disappointment not offering a complimentary wash , all other dealers offer one despite the COVID situation.

I. S.

This was the best car buying experience I have ever had. Jim Pickerill was superb as an pleasant, reasonable and above all honest sales representative. He gave me genuinely helpful advice that was essential in making the correct decision on a long term purchase. It was an entirely non pressured experience which I found so refreshing compared with other dealers. I didn't catch the names of the ladies at the reception desk, however they couldn't have been more helpful, and really put me at my ease. The whole transaction was done in one afternoon with minimal hassle and was a genuine pleasure. Thank you so much Jim and the team at Knights BMW Stoke. ***HIGHLY RECOMENDED***

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