Reviews of Lookers Stoke-On-Trent MINI. (Car Dealer) in Stoke-on-Trent (Staffordshire).

Lookers Stoke-On-Trent MINI

417 Reviews

191 Comments

Car dealer

MINI dealer

Car dealer

Used car dealer

Radial Park, Bede Rd, Stoke-on-Trent ST4 4GU

Description

Information of Lookers Stoke-On-Trent MINI, Car dealer in Stoke-on-Trent (Staffordshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Lookers Stoke-On-Trent MINI

Reviews of Lookers Stoke-On-Trent MINI

M. B.

Purchased a JCW Countryman from here this week - James, our salesman, was wonderful. The best car salesman we have come across - very polite and friendly, but not pushy at all. Wasn't trying to sell us loads of extras etc, although we did purchase a 3 year extended warranty. Gave us plenty of time to test drive, and we visited the car a second time and brought our dogs to test if they both fit in the boot comfortably. The only downside is that on collection the car was still quite dirty. We had been told it had been valeted before collection, but there is still dirt on the back of seats, the sills haven't been wiped down and there was spiderwebs in the boot to name a few. Not James fault, but a big shame having spent so much money on a car. EDIT: Andy from Sales called me back within an hour of posting this review and offered to re-valet the car for me free of charge! I now couldn't fault Lookers Mini and would recommend to anyone. Thanks Andy!

K. P.

AbsoluteTOP class service from Marc Dovey at this dealership! His attention to detail was outstanding and he listened to my needs and delivered a great deal. He made the whole process easy and stress free. I am so pleased with my purchase.

J. S.

Collected my new Countryman this afternoon and I LOVE it!!! Service from enquiry to delivery has been first class - thank you especially to Andrew Cresswell for keeping me well informed throughout - Customer Service at it's best!!

H. D.

Excellent service yesterday. So impressed! Sadly I had discovered someone had hit my car and drove off leaving scratches and scuffs on my mini. I popped in to knights after work and they sorted my car out for me in the bodyshop straight away. Scratches/scuffs repaired with a very short wait. Receptionist was fab and bodyshop chap was lovely. Thank you for a pleasant experience. Much appreciated.

G. D.

I waited for my vehicle to have its service and was able to see the mechanics at work, was confused why the bmw mechanics checked tyre depth and made sure the pressures were correct on the car they were doing but the guy doing the mini service only checked the tyre depth!also didn't see him check around the suspension inside the wheel arches as was done on the bmw next to the mini!otherwise after using this centre before still happy to return in the future.

S. P.

Not being able to speak to the service team directly is not acceptable to me, I had to wait for a call back twice and in between this time Mini assist could not advise us what to do, in the past I have spoken with Jordon in the service dept at Knights Stoke who I have found to be excellent with product knowledge and advice, why I have to speak to a call centre in Glasgow I do not know, not impressed at all, let me speak to the service team direct. Stuart Pointon,

s.

Excellent ,outstanding customer service from Mark McNeil in sales. After recently purchasing our new mini from Mark, we could not have been happier with the attention to detail and professional attitude we received throughout the sale. We would highly recommend Stoke Mini for any future purchases. Thanks once again for everything.........

d. l.

Like to say a massive thankyou to Andy Cresswell for a fantastic service from start to finish , would honestly say this has been the best experience we have had in all the years we have brought cars , would highly recommend Andy x

C. w.

Amazing service, attention to detail excellent, Marc Dovey looked after me from start to finish. Marc said he was new to the dealership but he was so through and looked like he had been in the job for ever. Would definitely recommend Mini stoke to all my friends and family.

S. B.

I have just collected my new MiNi and I couldn't be happier. Jack went above and beyond to find me the perfect car. His kindness and understanding in these difficult Covid times made the whole experience a pleasure. Thank you Jack

R. S.

I tried leaving a review just for my farther. I do not know if this will work. I would like to thanks the sales guy Ben for looking after my dad. I live in London and he is in Yorkshire.... Thanks Ben great service. Nice touch also by delivering the car yourself to him.

J. B.

Jordan Eldergill is a stand out employee of yours at the front desk to your servicing team, he has great work ethic, smart, friendly, professional, modern, leads by example, cares and a joy to deal with each & every time. I not only wish him the very best but also to the entire team throughout and the dealership. Thank you for many years of continued excellent & valued service.

d. o.

The service i received from Andy Cresswell is 1st class I cant reccomend him highly enough. He went over and beyond service to make sure I was totally pleased with everything 😀

M. B. (.

Everyone was helpful and considerate. Having travelled a fair distance (in freezing conditions) I was very pleased that a hot drink was available, thank you. Atrocious background music in the showroom though, sorry.

A. H.

Excellent service from Tina, nothing was too much trouble. We had lots of questions or requests for viewing mini's, each was answered or made available either immediately or within 24 hours, we never felt any pressure to purchase. The service from Tina and her friendly in depth advice gave us confidence in purchasing. All staff were friendly and yes we love our mini so huge thank you

K. E.

An excellent 5 star service from Knights Mini Stoke with Jack Casewell, offering excellent advice and getting me sorted with a perfect new car. Normally hate car shopping but he made it simple from start to finish. Would highly recommend.

M. B.

Without a doubt THE best place to get your Mini serviced and m.o.t'd. I looked around the so called Specialist garages as my car is now 5 yrs old and out of warranty but going to Mini turned out to be the best price by far and the customer service was excellent at Stoke. I will definately return to the Stoke branch, all pricing is clear and accurate you know what your getting before you get it 10 out of 10 Stoke Mini Stoke well done.

S. A.

Cool cars, 2 years ago you could get a good deals but now they seem to push PCP rather than HP. When you get to end of the PCP deal they are not interested in buying your car or offer a very poor px value, even when the stock a similar car for a at least £2-£3k more... Service department is brilliant, but don't buy brakes or tyres as you can get them a lot cheaper elsewhere...

G. W.

After having five MINIs of various forms, I had a call from Scott at Knights and within a few days I was driving around in my sixth MINI, a MINI Cooper S Convertible 25th Celebration Special. Really pleased with the offer they gave me as I was certain I was going to keep my fully loaded 5 door Cooper S for many years. There was absolutely no hard sell and as usual with Knights, a simple transaction was done. Thanks again Scott and all at Knights , Stoke

M. H.

Really good. Fast purchase for what we wanted.

K. A.

Fantastic experience from knights for my 4th MINI. Nothing too much trouble, car was earlier than I thought. Dealt with Andy Waterhouse who was so helpful. If you want to be looked after and buy a MINI then this is the place to go

S. S.

I have recently brought a new Mini Countryman Cooper from Knights Mini. Really pleased with the car. I sold my previous car to Knights and was given a good price for my vehicle. I would recommend them to friends 👍

P. T.

I'm a very fussy individual, who needs quite a bit if support with purchasing a car. I like gadgets but not the fuss that goes with learning to use them, I prefer someone who just shows me! Emma was soo lovely and accommodating, perfectly patient. Thank you for your help and I will definitely enjoy my mini.

L. W.

Andy was fantastic, i have been a customer to Mini now for nearly 21 years now so i am familiar with the whole set up anyway.

L. Y.

Andy Cresswell was brilliant! thank you so much!

D. F.

Went in today to view a mini, Tom the sales manager was very helpful and made the whole car buying experience a lot easier

D. P.

Had excellent speedy service from Tina Turner. This is second car we have bought through Tina and all sorted from choosing and finding car to picking them up with no issues. Will be buying through Knights and Tina again when looking at changing cars.

G. S.

Great experience trading in my old car and buying a new mini. Jack gave great customer service and a warm welcome from start to finish. Car is fab too!!

B. M.

I have filled this in before I have had the vehicle. It is not due until mid/late September. The sales man (James Ashworth) was very professional and made the purchase a pleasure.

N. S.

Mandy bastable is an asset to knights BMW stoke she is warm friendly pleasant with a great and extraordinary sense of humour she is truly a peoples person and my personal coffee barista ! Knights BMW stoke would never be the same without her !

J. L.

Jordan is a great ambassador for your business. Friendly, courteous and efficient. Makes the whole process of booking in / dropping off/ collection stress free. Thank you.

J. R.

Bought a new car from Knights today. Great customer service by Reegan. He sorted me out an absolute beast of car and he's a top lad aswell.

A. B.

It was a great experience. The fastest service I have had there. Booked in at 8.am and back home just turned 11am. And that was for a major service and mot.

D. D.

Knights always make the ownership of a mini a pleasurable experience. Sales and Service staff treat everyone with total respect and superb customer service. I would like to personally thank Andy and James in sales and Taylor in service.. well done

R. e.

Excellent service from James. I would recommend this dealer to everyone. Friendly and open.

J. S.

Amazing deals - amazing customer service! Made getting a mini a dream come true! Andy Waterhouse was my advisor and he really understood what I wanted! Would highly recommended!

J. R.

Andy Cresswell 10/10 customer service and professional guidance

D.

Excellent service by Andy Waterhouse in the sales team. I did not feel pressured with my purchase. I would highly recommend and will definitely be returning to deal with Andy again in the future.

C. M.

Fantastic service by Emma Cureton in sales buying my new MINI John Cooper Works. Very, very happy thank you.

J. M.

Exceptional service, very helpful & friendly. Emma, Jordan & their peers could not do enough for me. I felt extremely valued. Thank you for being so helpful & patient with me. You all made my day.

D. b.

Jordan Eldergill delivered outstanding customer experience, did everything he had promised to do and kept me up to with constant communication.

J. N.

Excellent service from Reegan, he ensured the purchase of our new mini went without a hitch. Thank you for a faultless service and very happy to recommend Reegan and Knights

R. M.

The gentleman on the service desk - Lee - I think was incredibly helpful, a credit to your organisation

P. K.

Staff friendly, showroom and customer waiting area excellent. Coffee not to bad either.

F. R.

I recently bought a 2nd hand Mini from this dealership, and would like to say a big thank you to Andy Cresswell, who took the time to answer all my many questions about the car, and was very patient when I was trying to decide whether or not to go ahead with the purchase. It was a relief for me not to feel pressured into having to make a rushed decision. I really appreciated all Andy’s advice, and his helpful and friendly attitude made the whole car-buying process much more enjoyable and less stressful for me. Thanks Andy! :-)

D. B.

Super friendly staff that are not pushy at all. Always available to answer any question, even the ones that you feel at stupid. As for prices it seems quite reasonable and if you have a look round you can often come across a bargain.

A. D.

Nicely designed and presented, lots of choice, BMW next door so easy to trade up 😊 sales team are helpful and friendly, but then they would be, wouldn't they😊

J. H.

Good experience with service completed in good time. Covid precautions in place and easy to comply as well marked out areas.

L. G.

Excellent service, I was thoroughly impressed with the professionalism and help I received from Emma. I would highly recommend Knights Mini.

S. W.

Covid safety applies. Waited for the vehicle and received it exactly at the time promised. Thanks.

B. W.

Very good service and friendly staff!

s. w.

Bought a nearly new hand mini. Service was great. Nothing was too much trouble for Mark.

W. S.

A big thank you to Mark form the part's department for all his help and advice he just couldn't do enough for me thanks a lot Mark regards Mr Sutton

G. S.

Excellent service from Andrew from initial visit to collection of vehicle

K. R.

Brillaint team and always helpful helped me get my car as fast as possible and did everything they can for me amazing service

K. T.

Andrew Cresswell has been very helpful since the day we visited the showroom. We were made to feel very welcomed, all queries answered. We are very happy that we decided to go to the Stoke branch. Thank you, Andy. We are loving our new car!

A. T.

I must say this was the first garage did not feel pressurised. Excellent service & know product - what more can I say

S. S.

All ok honoured a five year service plan which was purchased by previous owner

J. C.

Amazing experience from start to finish, over the moon with my new Mini

A. W.

Managed to squeeze the car in for an MOT next day and service while I waited was superb...good coffee too!!

W. H.

Just popped in for a browse, a reasonable sized showroom with a fair selection of models, new and used, available.

P. T.

Did a good job on my i3 friendly helpful staff

R. C.

A fantastic experience (as always!) when purchasing my new Mini with Lookers! The staff here are welcoming, friendly and will do whatever they can to accommodate your needs and ensure your purchase goes smoothly. I have worked with Andy, Emma, and most recently, Craig, who have all been fantastic throughout the purchasing process of my last three vehicles. They do not pressure you to buy, but simply provide the information you need to make an informed purchase, answering any queries with knowledge and experience. My most recent Mini arrived over a month before it was scheduled to be ready, which made me very pleased and excited to pick it up! Craig was fantastic throughout the process, keeping in touch to advise of the vehicle’s progress and answering my (many, and often daft!) questions. I had made a last-minute change to the deal in the final week before the car arrived and Craig gave me great support through this, demonstrating great knowledge and a can-do mentality. His patience when assisting me with the car’s setup was endless too! When the car arrived, it was cloaked and then slowly revealed, which is something I had not experienced before! A lovely touch to make your new purchase special! I would definitely recommend Lookers MINI if you are looking for a new Mini. Their service is top-notch. I wouldn’t consider anywhere else!

J. S.

Superb staff, superb vehicles, superb dealership. Nothing is too much for them.

A. C.

A more thorough run through of the new car controls would have been useful.

m. g.

Fantastic service by Emma. Would highly recommend Knights

D. H.

The service and staff at Knights MINI are second to none, especially Ronnie who couldn't of done more for us. We have been looking for a mini for a while now and Ronnie was an absolute star. She was lovely on the phone, very knowledgeable about the car we where looking at and she produced a personalised video of the car, which no one else had done. Ronnie is a credit to Knights mini and I cant recommend them and especially her enough. Thanks Dan

L. R.

Really nice staff. Did talk down to me very easy to deal with

M. T.

Kate was very helpful in the servicing department. Cannot fault Knights MINI.

F. K.

Very Friendly and helpful service - thank you

j. d.

Excellent service received from jack Casewell thank you very much

c. p.

They repaired my car expertly. Recommended.

r.

If you want to pay top dollar on your next Mini then head here.

V. D.

Was dissapointed that couldnt view stock without viewing on line and making appointment

C. D.

Friendly staff. Not as expensive as I thought for a service

a. r.

Gary Loftus,top bloke 5*****

B.

Got a bargain great customer service.

J. G.

Emma was both professional and personable during my buying process. She looked after me very well - showing her caring side whilst also being knowledgable about the products. I have no hesitation in giving her a glowing review. Well done Emma, keep up the good work!

d. u.

Great place friendly staff

I. H.

Very professional and courteous service

K. M.

Excellent service as usual from Dan at mini service

p. b.

Very very helpful very knowledgeable

L. H.

Very professional

A. W.

Lovely staff always helpful

S. V.

Fantastic polite helpful staff ...

A. H.

Great service

M. B.

Very helpful staff

J. E.

Great service

j. s.

We have recently purchased our 1st mini from James, he made the whole process very easy, the best buying experience we have ever had, and we always use main dealers, it was quick and easy no hard sell. We love our electric MINI thank you.

S. V. M.

Good service

N. D.

Parking a nightmare.

K. E.

Lovely staff

E. 7.

Great quality of 🚗

K. C. (.

S. E.

l. t.

H. P.

V. K.

R. C.

G. T.

Great experience, Emma dealt with my order, always kept me informed of the order status, can’t fault it, very clean and friendly, plus a free coffee every visit

L. W.

A. D.

I've been well looked after by James and all the rest of the team at Mini. Even though it took a while for my car to arrive (part of the national shortages with new cars), they have kept me up to date along the way. Everyone I have dealt with has been helpful and professional and I feel like I'm in really good hands.

G. C.

A great overall experience. Emma handled our trade in and sale very professionally and we had total confidence in the transaction with the dealership. The car was delivered in pristine condition and we could not have been happier with the service from Knights, thank you!

S. S.

I have bought a new Mini from Andy Cresswell at Knights Mini. The service I have received from Andy is amazing! He's taken me through the process with such attentiveness, care and thought and has made buying my mini the most loveliest experience! I 100% recommend Andy Cresswell at Knights Mini.

L. D.

Recieved great service from Ronnie at Knights Mini, Stoke-on-Trent. Very welcoming upon arriving. We were kept up to date throughout, it was a really stress free process. Would highly recommend this branch. Thank you!

H. p.

I have recently purchased a mini countryman from Knights Mini Stoke and was dealt with by a lady called Emma - what can i say? Very helpful, knowledgeable and professional, Emma went out of her way to ensure that everything was seamless from point of agreeing the purchase to handing over the key - Definitely recommend Knights Mini and especially Emma if you want a first class service from start to finish - THANKYOU :)

D. W.

Andy Cresswell was fantastic throughout ! Been driving over 36 years so purchased quite a few cars. This was the most enjoyable purchase for both myself and my husband; from initial enquiry and reserving; arranging a test drive a few days later en-route from Scotland to Kent; processing the finance for husband back in Scotland; showing me all the car’s features; negotiating the final deal; collecting it 4 days later with bonnet stripes & repaired alloy wheel Wow! It also helps that I love, love, love my new Countryman. My first mini and don’t think it will be my last if this experience is anything to go by. Andy kindly helped me empty my car and set up my mobile before running through the sat nav, controls etc again with me as was px’ing an automatic VW so very different! With a full tank of fuel I was ready to continue on my next 200 miles home….despite the horrendous heavy rain I had a big smile on my face 😁 Car is a great choice for what I am after just now and we would not hesitate to recommend your dealership for really great customer service. Thank you Andy. Keep up the excellent work.

P. P.

Brilliant service, great product and Ronnie was fantastic. Just picked up my brand new car today and I couldn’t be more delighted. I would recommend Knights without hesitation.

D. W.

Great customer service, passionate staff not pressured into anything. Well done to Andy and his team. Thank you Emma for restoring my faith in minis. Fantastic buying experience 👍👍👍

s. j.

After having a shock that the engine on my mini had died, no blame on our part and Mini wasn't taking any responsibility, we were devastated, it only went in for a service. The experience put us right off getting another Mini...but realised that the only way to get anything for it was to get another from them. Jordan did a good job, handled the situation professionally and did what he could for us regarding part exchange. We saw a Mini we liked and were served by beautiful Ronnle ( weroniqua ) who was a pleasure to deal with. We arrived a couple of times to ask questions and she always made herself available and on purchase she talked me thru all the workings of the car. We would like to thank these 2 people for restoring our faith in Mini after being very let down by the engine of our very well looked after convertible.

D. M.

I was really impressed with Ronnie. Although there were unforeseen delays with the car I ordered, she managed to help me to secure a used vehicle instead which I am thrilled with. She is a superstar.

S. H.

First experience dealing with Mini, certainly will come back again! Ronnie has been professional and extremely helpful from start to finish! Thank you so much x

J. S.

From our initial enquiry about a used Mini Countryman we found Andy the salesman helpful & very engaging with a no pressure approach, he gave us an honest answer to any questions we asked, Andy kept in touch all through the purchasing process, excellent service!!

M. R.

Very helpful dealership nothing is to much trouble. The staff got me sorted from ordering my new car straight through to the delivery day. Plus any questions in between Emma & James were exceptionally helpful throughout the whole process. I'd recommend this Mini dealership very pleased 👍.

A. J.

Excellent service from Jordan Eldergill again, easy to book in , health check video from Technician was reassuring and the service was completed in the times that were estimated. All the work carried out was agreed and explained throughly by Jordan . Many thanks

S. A.

Had the pleasure of been involved in purchasing a new Mini with one of my Staff Tracey. After previously owning a Mini she was contacted by Emma Cureton one of the sales Executives she was so helpful and made the whole experience in buying a car from her so pleasantly, with no hard sales and everything was explained to us about the different purchasing methods. We can highly recommend Emma and the team at Mini Stoke, it was a great experience from when we started the process to when we collected the vehicle, nothing was to much trouble for Emma. Thank you so much. Tracey loves the car

T. D.

Another great service from knights mini,,James the car sales man was amazing very helpful and real friendly,,This is my 3rd mini from knights ,And will be returning,,,My new mini is amazing im so happy,,Thank you, ,,xxTracey,Devey

C. S.

Have just picked up my new MINI. The total experience from start to finish was fantastic and Emma at Knights Stoke was so helpful at every stage of the purchase. Thank you Emma 😊

l. k.

Emma was super helpful and gave very clear information and was very easy to contact when I had questions, even after purchasing my vehicle she was still very helpful.

J. E.

Nothing was too much trouble for Emma. Explained everything about the car. Nice person to deal with. Also thankyou to John sorting the finance out late on a Sunday afternoon.

L. H.

Great service from Emma, arranging to pick up the car was easy and we were made welcome from the moment we stepped through the door. Handover was flawless. Would not hesitate to recommend this dealership if you are thinking of buying a Mini. Thank you.

R. O.

Excellent service by the sales staff at Knights, Stoke-on-Trent, buying our new Mini. Ronnie and Andy were extremely helpful and explained everything very clearly. Very pleased with the deal we got as well. Highly recommended.

G. G.

I received exceptional service from the initial booking made by Leanne to Jordon who dealt with me at the dealership. I can’t recommend them enough. Thank you .

L. M.

James Ashworth has been very helpful from the start of me ordering my new car to the end of receiving it. Couldn’t of asked for anything more and great costumer service.

A. M.

Emma was really helpful and very knowledgeable when we recently purchased our used mini. She made the whole process quick and smooth. Thanks to to Ronnie for completing the handover. We're really enjoying our new car.

B. H.

On inspection at collection of the car I noticed that it probably wasn't as polished as I thought it would be. However, I washed it the next day and it came up brilliant. There were a couple of blemishes, which would probably have been seen if it was polished properly. I've informed the dealer and will be taking it in as soon as my schedule allows. The salesperson, Emma, has been extremely helpful and can't really fault her. On the whole, though, I was very pleased with the service. You must be doing something right as its the 2nd car I've bought from this dealer

P. C.

Great experience from start to finish. Super helpful and attentive staff (especially Ronnie). Will definitely come back to purchase from here again. Highly recommended

L. J.

Emma is a credit to your team. Friendly, helpful, made me feel at ease and listened to what I wanted in a car and at what price. I went to Audi before I came to Knights and no one even made eye contact, Emma let me browse at first then we had a great chat about what I was in the market for, no pressure and excellent service. she was the reason I decided to go for the mini and trade in my audi. Thank you Emma! UPDATE- just picked up my brand new MINI convertible, the service from Emma and the Knights team was brilliant and I’m looking forward to putting the top down when the sun starts shining!

P. H.

I have just taken delivery of my fourth Knights (Lookers) mini and as always excellent service from sales including Ronnie and Andy. My car was delivered promptly and I was given a thorough run through of the new facilities available on my new model. Highly recommended many thanks.

h. p.

What a brilliant car buying experience from start to finish…. Emma was our sales person extremely professional and knowledgable about the cars and payment options available, she helped us choose the best deal for us and kept us informed at every stage. She even went the extra mile and added a personal touch with a birthday card for me on the day of collection THANK YOU

J. S.

Purchased a mini a few weeks ago from Andy Cresswell. Such excellent customer service, from sending a video of the car for us to look at before going to the Garage to arranging a test drive. He kept us up to date with what was happening with the car, what was being done to it for its checks etc. Went to collect it and everything was ready for us. He’s contacted us to check that everything is ok and that we are happy with the car. Would definitely recommend Andy to anyone buying a car from Knights Mini Stoke.

M. R.

I would have no problem recommending mini to any of my friends, family or students that I teach to drive. Very pleasant buying experience mostly down to Ronni & the rest of the team !

N. M.

A very professional smooth process in buying my new mini - many thanks Emma for your help! Highly recommend :-)

J. H.

Just collected my new Mini Cooper S Sport on Tuesday. This is the second new car I have bought through this dealership. Andy Cresswell, with his expert knowledge, helped me build the spec I wanted in the most cost effective way. The early arrival was the icing on the cake. Andy kept me informed regularly throughout the whole process and this dealership have definitely mastered the art of taking the stress out of buying a new car. My husband is currently waiting on delivery of his new car from the BMW side of this dealership, we cannot highly recommend them highly enough.

K. D.

I fetched my lovely Mini Classic today and I am really pleased with it. Ronnie was extremely helpful, pleasant and professional throughout. Thank you very much. 🙂

J. G.

We were dealt with by Emma Cureton who was excellent. Not sure if she’s a manager. Bizarrely that week I had received a survey from Mazda asking my opinion of women in the car sales market. Based on our experience with Emma I would be more than happy to deal with a woman selling me a car again.

G. P.

Having been saving up to purchase a Mini for over two years, I was really hoping my buying experience would be as exciting and smooth as I had anticipated. Knights did not disappoint and I’m really happy with my lovely car. The whole process was easy and straightforward, especially the pick up as we had signed all paperwork beforehand via email due to COVID restrictions. The car was well presented, with a full years MOT. Andy was very professional and informative about insurance options available to us. James was really fantastic throughout. I was so impressed that he responded to my initial inquiry at 5pm on a Friday and immediately offered a video call to see the car. He answered any questions I had promptly and knowledgeably, and even put some petrol in the car prior to us picking it up. The vehicle handover was quick and efficient. He was a real pleasure to deal with throughout and I wouldn’t hesitate to recommend him and Knights to anyone else looking for a Mini.

I. C.

Excellent customer service from the sales staff, particularly Andy Cresswell who was helpful through the whole process, kept us up-to-date with our purchase regularly. This is my third MINI from Knights (I've also bought two BMWs from them in the past), the whole buying experience is enjoyable and with no stress.

I. C.

If I could give 6 stars I would!!! I’ve had my new MINI Cooper SD (5 dr) for almost a month now and I’m still smiling, not just about my car ( it’s so much fun !) but also about the outstanding customer service myself and my family experienced with Knights Mini Stoke. You know how it is when you go to purchase a car and you drive off, you say to yourself ‘’well that it…they’ve had my money, it’s the end of the ‘Customer Service side then’’… Well Jack at Knights MINI did away with that from the get go. Nothing was too much for him, and that’s from the first call I made and spoke with him. Things that stand out is his genuine nature and can do attitude. Communication wise I can’t fault him, he always called when he said he would. When I called in I received a call back promptly. I asked so many different things as I went through the ‘should I shouldn’t I’ stage and every time without fail he came back with the information. Most importantly Jack never once pressured me at all through the whole end to end process. He went above and beyond every time. An example is with one of my many calls before deciding to going to Stoke (I live in Mersyside) I asked Jake if he could take a photo of the inside of the MINI I was considering, within an hour he’d gone out to the MINI and put together an informative video walk around outside and inside the car, which he promptly sent me to me via a link in an email to view it, now that’s how you do customer service well ! Jack did all the leg work in the background so that on the day I went with my wife and daughters to see the MINI it was ready to be driven away if I decided I wanted it. When we arrived at Knights MINI we were greeted by staff with a warm greeting and smiling faces, we were offered a drink of our choice with some biscuits even before anyone was aware I was potentially there at that time to drive away one of their MINI’s. This was another nice touch/experience because it was clear that even if I was just in there to browse, I would still have been treated just the same as someone going in there to part with money, so well done Knights MINI for exceptional customer service. Even at this the final stage sat in the dealership with Jack I never felt the slighted pressure to buy the car. The Brach Manager; James came out to say hi, a big smiling Scotsman with a good sense of humour, it was nice to see him walking around laughing with his staff and customers. In the back of my head I knew he must have targets but his demeanour, Jack’s, and that of other staff at Knights didn’t give rise to anything other than a really pleasant working environment. It’s a month on and I still feel this is the best customer service experience I ever had when buying a car. Jack has called a couple of times now to check I’m happy with everything and to see if I need any further help with being a new owner. I will be driving to Stoke for Serving and everything else because they’ve earned my custom and loyalty. Thank you Jack, thank you James, and thank you to all the staff who made me and my family feel very welcome at Knights MINI Stoke.

D. R.

I went into Knights not sure of exactly what I wanted in my new car. I was greeted by Andrew Cresswell who was friendly and helpful, we sat & discussed the options I could have he explained everything so clearly. The outcome…my new car is on order he had even followed the sale up with calls & updates, really looking forward to my new MINI, thanks Andrew 👍

W. C.

Mr Andrew Cresswell was my chosen sales advisor and what an honour it was. Absolutely amazing lad, went through all the options that were available to me in a very casual relaxed manner. This is a pleasant change from other manufacturing showrooms where I feel pressured and looked down on because of my age. Over a lovely cup of coffee made by yours truly, Andy, (he'd make a cracking Barista) I decided that the new MINI JCW was going to be next noble steed. Like a little kid on Christmas Day I went to pick my new MINI up and there he was, like Santa, but not as fat and old, Andy was waiting to show me around my new car. I now have an amazing car to enjoy and the whole experience was a privilege because of Andy. Looking forward to my next trip down to Knights MINI.

E. C.

Fantastic service from sales here yet again at Knights Mini Stoke on Trent. This time our sales guy was Andy Cresswell - he’s a fantastic asset to Knight’s; pleasant, helpful and kept in touch at every stage.

S. W.

Fantastic service from the team at Knights MINI in Stoke today. I got myself in a pickle and needed help with my car. The team at Stoke talked me through everything over the phone and were extremely helpful and understanding. I have been using the dealership for years and I have always been happy with the staff, both in Sales and Service, but today they really went over and above to help me. If I could give them 10 Stars I would. Nothing is ever too much trouble for them. Thank you so much everyone!

p. m.

I never physically saw the car as I don't live locally, so I was sent a video of the car, which was in your showroom. I was told it had only 2 minor stone chips to the bonnet. However when i took delivery of the car it had a lot more chips and marks than i had been told. Also some damage to the front bumper had been repaired and painted. The screen is peppered with tiny chip from one side to the other. Its certainly had a tough few months since it was registered .And the passenger door and front N/S wheel were covered in overspray.It certainly hadn't been looked after as well as i had been led to believe. I do think now it was overpriced, a used car at list price. so i am disapointed overall. A small good will gesture should have been offered, seeing as i have had to clean the car, and touch up all the chips and slight marks myself.

a. d.

Would have liked to be updated on how the car was doing and dates for delivery as i had to ring and ask every few weeks after paying the deposit and ordering. I was never contacted although a few things changed over the weeks and i only found out because I rang

J. E.

Every time my family or I visit the MINI Showroom, the team are always so welcoming. I would recommend them and MINI to anyone and have done several times. Keep up the good work all!

D. B.

I would personally prefer to book my car in for any work directly with MINI Stoke instead of your call centre in Glasgow. I booked my car in for a service and MOT in March but when I arrived at the dealership there was no mention of the MOT on the job card. Luckily everything was done on the same day. The staff and work carried out at Stoke is very good.

J. M.

From my first email enquiring about my car Emma responded quickly and professionally. Emma kept me informed and up to speed with the Mini. As it had just arrived at the garage and had not had its Checks or been Prep I had spoken to Andy on a few occasions and he was very friendly and professional too. The whole process of buying the Mini was very easy.Emma explained all the forms which were sign online. We did have a little wait when we arrived to collect the Mini. We didn't mind as these things happen and Emma wanted to make sure the Mini was Ready and Prepared for us to drive home..

M. B.

I have used the dealership for many years and once again the experience was excellent. Very friendly and professional staff. The car was booked in quickly and everything dealt with on the day. Customers and staff kept safe in these difficult times. All my questions were answered and the future of the car set in place. I have ordered some things from the parts department which I will collect this week. Thank you for all your help and looking after my car. Malcolm

D. D.

I have been very pleased with all aspects of my experience with Knights mini sales dept.

C. P.

Patient, friendly, efficient and knowledgeable. Patient as I couldn't buy my car the day I went there!

G. B.

Ronnie was really good, helpful, polite would recommend bmw mini to friends and family a big thumbs up

G. T.

There needs to be 10 stars for these guys !!! I’ve dealt with 7 other various main dealers in the past 2 years , purchasing vehicles for my company and personally , and they have been a nightmare compared to Knights Mini .Ive had outstanding service from start to finish . Andrew Cresswell has always been available and extremely helpful (when he says “ I will get back to you” .he does. ) ..I cannot recommend them enough.. :-)

G. C.

I would have purchased the Mini Cooper S, but the P/X amount offered for my car was an absolute joke - my car - Oct 29. 2017. Ford Fiesta. White. Titanium. 140ps. Cost £20,650. 17" Alloys. 5 Dr. Moon Roof £850. Reversing Camera. plus, every other extra possible, more than the Cooper, My car has only done 6,646 miles and unmarked. It is a superb car. The last 2 years, I have only used it for shopping twice a week, because I have to look after my wife 24/7 who is very ill. The first offer was £8200 then £9000. I think, that they think, it is a standard Fiesta. They obviously do not have a clue, regarding valuation of my car.

H. C.

Once again James made our transaction of purchasing our new mini easy and no stress free. Thank you

C. C.

First class service, competitively priced, really looked after

J. D.

The sales team were very knowledgeable about the models I was looking at . They took the time to find out what was important for me before making recommendations. I was impressed that I was made to feel so welcome at a time when they wouldn't have known whether I was going to buy or not. There was no pressure or hard sell

M. C.

First contact was Andy who arranged for me to view the vehicle as I had asked him if this was a physical car to view it was so I came to view it and purchased it and the was dealt with the process by James who along with Andy who were excellent and very easy to deal with. I did not get a service pack as I live in Blackburn and will sort that out in the new year .Mini Stoke excellent work .

S. W.

Excellent service from both Ronnie and the finance team while purchasing my car today. This is my fourth vehicle from there and the service has always been excellent.

I. H.

This Dealership is Head and shoulders above any MINI dealership I have visited or bought from. Immaculately presented Cars, Showroom and very attentive staff. Drove all the way from Cornwall to find this kind of service and very pleased I did. Very pleasant sales person and manager, and delighted with the car. If google gave 10 stars they would be worth it. Well done Knights Mini. Very Refreshing to receive good old fashioned service.

L. H.

Fantastic customer service from Andy Cresswell. Andy has kept us in the loop weekly on the delivery of our new car, and exceeded expectations!!!

M. H.

We bought our previous Mini from James Ashworth and were very pleased it was him that approached us as we viewed the demonstration vehicles towards our interest in changing to a newer Mini. It is very refreshing to find a car sales person who is interested, knowledgeable, communicative, responsive, pleasant, professional but not over familiar. We were, as before, extremely impressed with James' knowledge of the models, specifications and his empathy for our needs. He had remember we would not be interested in a Service Plan as we had previously told him we like to "pay as we go" for such things. Communication throughout the purchase was excellent and the handover was well planned and executed. Many car sales people could take a few tips from James.

J. B.

Great service and communication from start to finish. It’s a hard time to buy / sell a car due to Covid but from the initial live video call the dealer provided excellent customer service. All paperwork sorted with ease and all questions answered promptly. There was a small crack in the windscreen that wasn’t picked up on until I was driving home, Andy the sales manager sorted this without any hassle. 5 starts for Andy Waterhouse and James Ashworth. I would recommend.

S. R.

Excellent customer service from Ronnie when purchasing my new car, call backs when agreed and nothing too much trouble . Also huge thanks to John and James with the collection

T. M.

Excellent service throughout. James was very helpful! Thanks again for the great service!

H. D.

The booking process was really poor. It took me 4 long phone calls. I gave the same information about the car more than once. I then received another call asking me questions I’d already answered and to be told my car would be in Friday not Thursday as I had booked and made arrangements for. I wasn’t asked if this was ok and wasn’t offered any apology. After using your garages before I’m really surprised and disappointed at the poor customer service.

A. P.

By far the best car buying experience ever... There was no hard sell and the salesman Scott was fantastic, he catered for everything we required .. First class service

F. J.

I would like to give full credit to the Parts and Service Team for the way they handled with my complaint (which emanated from some confused communication). Their response and solution to my problem was swift and decisive which involved one of their technicians driving 12 miles to my home to sort it out on the drive. The Service Manager could not be any more apologetic and the issue was corrected free of charge and completely to my satisfaction. We all make mistakes at times and my faith in the dealership has been restored and hence the posting of this plaudit to Knights of Stoke.

M. A.

Ronnie made the whole process so easy and stress free and I got a great deal on my mini. She really went out of her way to find me the perfect car based on the criteria I gave her. Couldn’t recommend enough!!!

A. M.

Good customers service from Marc Dovey at Mini from start to finish. I have bought three mini's from Knights over the years and and never had a problem with the service from start to finish. From the first moment I walked in Marc let me test drive his car immediately and recommended me the best options for purchasing it. The transaction was dealt with efficiently and I got emails frequently from Mini informing me at what point the car was being manufactured. Collection and handover was a quick and speedy process and four days after I collected the car, my son managed to get his school bag entangled in the boot causing it to get stuck. I took it to mini and they sorted it out immediately. Would recommend highly.

C. B.

The salesman Ben was excellent. Had a good knowledge of the brand. Still did not see the invisible people who value the cars they remained in their office. It would be nice for them to appear and introduce themselves it would make the experience even more enjoyable. However we did order a JCW MINI from Ben.

C. H.

I had a problem with tyre pressure, rang dealer and they arranged to have my car in straight away - excellent, polite and efficient service from everyone I dealt with

R. P.

Dealt with Alex when buying my 3rd Mini, he was very helpful and attentive throughout my purchase. I felt that the staff and management were interested in doing the very best they could to make my experience a happy and relaxed one. I have dealt with several Mini dealers and this was one of the best I have come across. I would recommend them to anyone looking to buy a Mini.

A. R.

Jack Casewell was absolutely superb from initial enquiry to picking my car up. Nothing was too much trouble and took time to explain everything to me. He went 100% above and beyond. Jack even came in on his day off to hand over the car to me. 200% satisfied particularly with Jack. He is a credit to your organisation and destined for higher positions within bmw The service I receive from knights is the reason I came back as I previously purchased my old mini from yourselves Anne Robinson

T. S.

Love my MINI such a cult car, cant ever think of changing away from the brand! Always looked after by Knights and never disappointed!

R. S.

Professional service as always from Lookers Mini Stoke. This is the 3rd Mini I have had from the dealership, and on every occasion, from ordering through to handover, the team, and in this particular instance Craig Morgan, have been exceptional.

Z.

Andy has been amazing throughout the process, making everything so easy !!

L. M.

Good service record, have had my last 4 Minis from them and had all services done there. Currently have the hybrid, love it, will definitely go for the new electric one.

V. A.

James Ashworth was brilliant. So helpful and kept me informed throughout. Thank you!

B. L.

Recently went to knights in the search for an approved used mini. Andy Cresswell was amazing, his knowledge stopped me from buying something that didn’t meet my criteria by mistake and found me an even better car. I never knew how high their standards are for approved used cars and I cannot imagine buying from anywhere else but a main dealer.

A. O.

From my initial enquiry to the final vehicle hand over, the experience could not have been better. Mark provided us with the initial personalised video of our intended purchase and then answered every question promptly and comprehensively. The whole purchase experience was smooth from beginning to end and we were even handed a couple of coffees-to-go for our drive home. Well worth the journey up from Portsmouth, saving over £1500 on similar spec'd vehicles nearer home and giving us a great deal on our part-ex mini. Many thanks

J. R.

Andy Cresswell is a credit to your company well chuffed top salesman

A. B.

Fantastic service at Knights Mini - stoke. Jordan Eldergill was the service advisor on my visit and he was absolutely brilliant, he filled me with confidence and made sure that my visit to Mini ran smoothly , he kept me updated with the progress on my car, my Mini was in the workshop for it’s MOT, I also had a few issues with the Mini rectified whilst it was there. Jordan made several phone calls to myself during the time that my Mini was in the workshop, and made sure that I knew what was happening at all times, Jordan is a lovely guy and knows what he is talking about, I want to take this opportunity to thank him. I was asked if I had received a 5 star service and I can assure anyone that if you visit this dealership then you will receive the best service possible. I will be taking my Mini back to Knights - Stoke for it’s service next month, I look forward to my visit . Thank you Jordan! 😊

H. G.

Excellent service 1st time in ages enjoyed the process of buying a car. My wife purchased a Mini from Scott, he was professional, friendly and courteous at all times. Would recommend visiting this dealership to anyone interested in purchasing a mini.

C. L.

My experience of mini is currently tarnished due to not as yet having my car whilst waiting on my finance e to be released from Mini. This is nit satisfactory but it isn't a dealership issue and they have been very helpful as a dealership

A. L.

Having had franchise dealerships of my own before i retired, i understand having good processes, great customer service and a friendly manner is key to a great business. Its also very re-assuring to make the customer feel as relaxed and happy as possible throughout the process. The sales executive i dealt with (Ben Stazaker) demonstrated all of this exceptionally. Very knowledgeable, very friendly, very funny and made us feel like we knew him for years. Knights Mini should be very honoured to have a staff member like him.

E. B.

I am still searching for my new car, I was so impressed with the service ,especially Adam Hubbard, that Mini is top of my list for my new car. Thank you Chaps.

m. s.

I received fantastic customer service form this sales team. I was shown exactly how each model differs and didn't feel uncomfortable as the staff were not pushy just friendly. I had no issues on collection of my car and would highly recommend to others

B. B.

Massive thank you to Charlie Barber at Knights MINI for all of your help ordering my new MINI 5-door Hatch. Kept me up to date between order and delivery, couldn’t ask for more in terms of customer service. Thanks again!

j. b.

Fabulous garage,superb vehicles,excellent staff,easy location what more could I say !!! Well let's give it a go ,I have been looking to up grade my old 06 mini one which I have fully enjoyed, but with working with the older generations I need a five door car , so my checking the wed site out I found a country man all 4 , the fantastic sales advisor Scott from start to end dealt with the transaction ,and now I have my second mini wow it's fabulous ,fast ,comfortable,and better for the longer drives . After service has been great I was dreading in looking for another car ,but knights at stoke have not disappointed my self ,as they are a professional team and all work so well together ,so thank you all for the super service I have received!!!!!

N. P.

Bought my used Mini Cooper S from Andy Cresswell, and he was brilliant. Everything I noticed that was cosmetically wrong was fixed, he kept me updated, and upon pick up of the car everything was in order. Would definitely recommend if you want a good experience buying your car!

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