Reviews of Dick Lovett BMW Swindon. (Car Dealer) in Swindon (Wiltshire).

Dick Lovett BMW Swindon

386 Reviews

229 Comments

Car dealer

BMW dealer

Rushey Park, Wootton Bassett Rd, Swindon SN5 8WG, United Kingdom

Description

Information of Dick Lovett BMW Swindon, Car dealer in Swindon (Wiltshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Dick Lovett BMW Swindon

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Reviews of Dick Lovett BMW Swindon

A. D.

I would like to say thank you to Megan and Gareth for heping my daughter today. She was working away and had low oil warning display in her car. Gareth advised her to come in as it wasn't safe for her to travel home. All this was resolved in 30 minutes from my phone call. Thanks both from a relieved parent

P. C.

My car went in for a safety recall, not only was the work carried out professionally and free of charge. They even cleaned my car including wheels and tyres. Well surprised and impressed. Thank you Gareth and your team.

S. W.

I had my car serviced today and it was hassle free. Kieran looked after me and ensured I was kept up to date. Will certainly be coming back.

J. S.

Took my car in for a service and to have a minor fault fixed. I waited whilst the work was done. I was offered coffee at regular intervals while I sat at a work station. Particularly impressed with the Covid restrictions in place. Was also impressed that they fixed the minor fault free of charge. Everybody I came into contact with was very customer focused.

V. P.

Wholeheartedly thankful for the outstanding service received by Denise McGarrie for my recent EV BMW order. Denise is extremely patient, knowledgeable and attentive; a true consummate professional. Without a shadow of a doubt, I'd describe the overall experience as WORLD CLASS - from initial consultation to taking home delivery of my vehicle. Please do not hesitate to get in touch, I'd definitely recommend Denise and her team! Kind regards, Vik

A. J.

Have done all my business with Jack Ellis, he was recommended to me and we've had several cars processed through him. Excellent to deal with and makes it an easy and enjoyable experience.

F. M.

We received good polite service from start to finish. They don’t have a pressurised approach which was appreciated. I would not hesitate to buy my next car from them!

H. C.

After finding a issue with my M2 competition, I booked in with BMW Swindon to resolve the issue. I dealt with Tom, who was super helpful and kept me updated with my car along the way and answered any questions I had. I normally avoid main dealers, after a previous bad experience elsewhere however BMW Swindon couldn’t have been better. These will be the guys I see for any future servicing or work the car may need even though they are over a hour away! Thanks again!

R. g.

Really good company for all your motoring needs. I must say Tom Sigee looked after me in a professional yet personable manner, great service, great smile and the diamond standard of what a service advisor should be.

S. H.

A great service again from Tom Maskell during routine maintenance. Very helpful advice with some small parts I was looking for and arranging for these fitted at the same time.

E. S.

I couldn't recommend a company more, David Seal once again finding me the perfect car and giving a fair price for the settlement of my existing agreement. Fantastic communication on all parts, from the updates on the cars build to even arranging for the collection in time for my birthday. Fantastic service, and to be able to make a handover feel special especially during these difficult times makes a huge difference. Huge thanks to all the team @ BMW Swindon as well as the ever fantastic David Seal for his help from start to finish!

K. T.

Popped in for some parts and to arrange a for some work. Was seen quickly and managed to get one minor job done on the spot.

D. M.

Popped in to ask a technical question about my M3 and Tom Sigee was very knowledgeable. Great customer service!

R. S.

Great service for recall work to be done. Gave a complimentary wash and health check.

J. H.

My car was recalled. Initially I found the number provided for the contact centre frustrating as I was passed from department to department, giving my details three times after each time being guaranteed that my details had been updated on the system but they failed to do so. However my car was dropped off this morning At the Swindon branch to check the recall issue, I was pleasantly surprised with the service from a young man named “Kieran” . within half hour of dropping my vehicle , He explained in detail why the vehicle had been recalled and kept up to date with the progress of my vehicle. Having worked in The car service industry myself and understanding what a customer expects, I am so impressed with the customer service that i received and also praise must go to the workshop for their great work too. Well done guys

A. M.

Thank you to Vonda for a very professional and friendly car service last week. I was kept well up to date on progress, car was ready on time and quirky personal requests such as "please don't wash the car" were remembered :-) Also have to say that BMW have very professional Covid arrangements for drop off and pickup.

C. H.

The Staff are very friendly and helpful my experience with them has been Excellent they go the extra mile Thank you

A. K.

Negotiated a long distance deal with Hannah Bremner, very friendly and professional and even agreed to pick me up from the railway station. 5 stars.

J. M.

A totally 5* service when purchasing our most recent vehicle. We received exceptional service from Ed Le Coyte who managed every aspect of our purchase with ease and professionalism.

E. C.

Found Divk Lovett an easy place to deal with, Alex Herbert was very helpful and not pushy like some salespeople can be. Car was a fair price is we are happy.

S. E.

Best customer service I have received from a car dealership in my 25 years of driving, would highly recommend

R. S.

Very good experience. Overall very pleased with the service team. They did my mot last year and recently had issues with wheel balancing which they fixed spot on. I took it for a spin on the motorway and felt i am driving a new car. Thanks guys :-)

A. W.

Can’t believe how easy and smooth the whole process has been! We struggled to find the car we wanted as we were fussy on spec and colour! We visited BMW Dick Lovett Swindon and had the pleasure of meeting Mark Stonham, he found us our perfect car within a matter of days! He was friendly, professional and made our experience! He kept us in the loop every step of the way - I would recommend him highly as if it wasn’t for him we probably wouldn’t of purchased a car from BMW as no one seemed to be able to find us our perfect car! Picking up our new car that was prepped, looking perfect and was even arranged for us to drive out of the display room! We were so well looked after - His Service was Absolutely second to none! Thank you Mark Would recommend anyone looking to buy a BMW to visit Dick Lovett BMW Swindon! It’s been an absolute pleasure!

E. S.

If only there were more than 5 Stars!! Massive thank you to the team @ BMW for making my dreams come true. An extra special thank you to Mr David Seal for making arrangements for my car to be polished to perfection and placed in the display room ready for me to drive out in style! It really made the whole experience perfect I wish I had more photos. The whole process from start to finish was streamlined with no issues or bumps along the way. I felt fully taken care of and comforted that I was in safe hands. The Reception team are always so welcoming and helpful with any questions and always make you feel comfortable. I highly advise anyone that comes to Dick Lovett BMW; business or pleasure to have a Cappuccino, they are divine.

J. W.

Brilliant, excellent customer service Thanks Tom seigeee for taking great care of us A*

B. E.

Service Team are a credit to the Garage. Friendly, efficient and easy to chat to. Fixed an engine bolt problem for free during a recent service.

M.

I just bought my 3 Series from here. I am really happy with the service that I received from both Joey Lloyd, my sales advisor & Richard Macklin (the finance man). No pressure at all from these people. Joey happily let me take a couple models out for a drive so it could really help me make up my mind and when I eventually decided, did his best to get the car to me on time! (Sorry you couldn't be there for the hand over Joey) This being my first PCP ever, Richard took his time to explain the details of my agreement and really made me feel comfortable and at ease. No tricks, no surprises, no hard sales tactics from either of them. I am happy with my purchase so far and would happily recommend this company to anyone. Thanks again to you both!

T.

Went back to this dealership today because the service department has always been really good and treated us very well. We met with Conor Webley, who was friendly, professional and courteous. He knew what he was talking about, answered all our questions and even went above and beyond to help us out; we were very impressed and are looking forward to the delivery of the vehicle.

G. A.

Second car in 1 year for my wife here at BMW Swindon. William and the retail Manager Gareth have been nothing less than exceptional in our car buying experience. Nothing ever is to much trouble and go the extra mile to make a customer happy.,so if you looking to buy a BMW look no further........ .. Now looking forward to collect our new car

R. M.

Great service this afternoon from Craig Applegate at Dick Lovett in Swindon. Nice long test drive, talked me through all the features of the car I was interested in, and then helped me get a deal that I was happy with. Didn't feel I was being pushed or rushed into making a decision, was more than happy to shake Craig's hand as we agreed the price. Oh, and the coffee's not bad either! Thanks again Craig!

L. B.

My husband bought a BMW 2 series gran tourer from Dick Lovett BMW Swindon last weekend. Starting the journey back home the engine warning light came on. After contacting BMW Assistant he took the car straight back to the dealer. Everyone who dealt with the problem were great, lending my husband a car to return home in and use whilst the fault was identified and fixed. They called back when they promised to and kept us informed of the progress, finally delivering the car to us in Norfolk on a trailer. We could not have asked for better service and when something goes wrong you need to know that the aftersales service is going to be good. We would highly recommend this dealership and are very happy with our new purchase.

C. B.

Just bought a new second hand B M W 730. It seemed to be very unsteady, so I phoned Dick Lovett in Swindon and they advised me the car needed a free up date and that they would do a health check on the car. I delivered the car and was kept up to date 4 times by Tom. I collected the very clean car the next day with a full report with the up grade completed and no charge. Excellent service, what a pleasant experience.

x.

Customer service heres is fantastic! Took my mini here for probably 7 or 8 services before I upgraded it for a different car. The staff treat you with the upmost respect and will go above and beyond the ensure you are a happy customer. Highly recommend Dick Lovett mini

c.

Would recommend, recently purchased my second car from here (1 year old 5 series estate). I came back because i had a good experience first time around and this time was excellent again. John Walden in particular was really helpful, pro-active and seemed focused on getting the right deal for me (Not always a given with car sales!). Thanks John!

O. W.

What a difference great customer service makes! I am very impressed with Swindon dealership, and Craig Applegate in particular. His professionalism and attention to detail take the stress out of the whole process of buying a car. When nothing is too much trouble, customers will want to come back time and time again. Thank you and well done!

P. D.

Always good service from these guys. I don’t always use Swindon as the Hungerford service department is close to work and convenient. However, on the occasions I’ve used the Swindon branch, the service is great.

B. T.

I drove up from Cornwall to collect my car, 5star treatment all the way, Craig Applegate and his colleague John were fantastic from start to finish. Nothing was too much trouble. I am absolutely over the moon with my car, I would highly recommend this team to anyone, they really look after you. 😊

M. B.

Polite staff who look after you. Showroom has been set out for covid and there is space to work whilst waiting. Good Wi-Fi too.

S. B.

Just bought a 4 series coupe from BMW Swindon. Craig was my sales advisor and he was top notch. Communication from the moment I walked in and enquired about a new car to the moment I drove out the showroom. A real gent and a really helpful guy. Was a pleasure. Thanks Craig.!!

P. B.

This was the first time I used BMW Swindon to carry out work on my X4, which I recently purchased second hand from another dealership. And after 10 years of excellent service with Mercedes I was a bit nervous about what to expect. What a really pleasant experience it turned out to be. From Ashley and Matt in service and parts, who helped organise everything, to Keiran in service who looked after me on the day and Lee, the technician, who carried out the long and complex retrofit of a reversing camera, everything was as good as you could possibly have hoped for. The icing on the cake was a great job by the valeting team. Great first experience and I'm confidently looking forward to a long and happy relationship in the future. Many thanks to everyone involved.

J. M.

Seems organised and staff helpful. My first visit here.

K. P.

Great experience at this dealership. They say that people buy from people and there was no better person for this than John Walden. Totally made the whole process so much easier and nothing was too much trouble from the initial engagement all the way through to the handover of the car. Communication was outstanding. From the initial enquiry John demonstrated a high level of patience and great use of technology to ensure that we felt comfortable with the prospective purchase. Would definitely return here to purchase another vehicle from him. In our opinion John has gone above and beyond the usual level of customer service to make us feel comfortable and ensure repeat custom with him. We consider John to be a massive asset to this dealership.

H. G.

Outstanding Customer Service. I previously had another make of German car and changed to a BMW because the customer service was pretty suspect at Audi. The BMW team at Swindon are exceptional. They recently delivered a new car to me and collected the old. I left some documents in my old vehicle and they went out of their way to get them back to me. Always answer the phone, respond quickly and efficiently - great cars and an extremely professional and helpful team.

G. L.

Great service experience as always. Tom Maskell always goes above and beyond to help.

B. L.

What amazing service! My spare car key (not even BMW - Mini!) was stolen from my home. I reported this immediately to MINI, who were shut due to the CV-19. BMW called me, organised a convenient time for me to come in, wiped the spare key - all with no contact, and respecting the 2 metre distance. I was served by Ashley Chapman, who just made the whole thing as smooth as possible & was absolutely super. I was even given a huge discount, due to being a key worker in these unprecedented times. If only there were more than 5 stars..... Well done, and Thankyou!

M. Y.

I visited the dealership and was warmly welcomed by the reception staff who referred me to Conor one of the sales executives. I was unsure about what car I was interested in, Conor was very patient and understanding with me und helped narrow down my choices. Although I decided not to purchase a vehicle on this occasion I will definitely return to this branch in the future given the top customer service I have received.

A. W.

I bought my 5 series from Damon about 6 months ago (apologies for the delay!) however had been speaking to Damon for a few months before. He is very patient and helpful and was happy to go out of his way to stay late to complete the deal. Great service!

S. G.

Received great customer service from John Walden of Dick Lovett on each of the 3 separate occasions my wife and I visited. We felt John went the extra mile to ensure we had a great deal when we purchased our X1. He was friendly informative and extremely helpful which made our purchase decision easier.We had previously visited several other car franchises before settling on the X1 . The whole customer service experience was exceptional.

C. g.

More than happy with the customer service and warranty work carried out on my M4. Dave (stow) in service went above and beyond making sure i was kept upto date on my car's progress and making sure everything was as convenient for me as possible. I couldn't ask for more!

K. G.

I've just completed a PX of my X3 for an X5. It all worked out perfectly and proved a really good customer experience. Craig Applegate supported me through the exchange and he was a pleasure to do business with. He was helpful and informative throughout and came in on his day off to complete the deal! Many thanks Craig.

o. W.

What a difference good customer service makes! Having recently visited a number of various dealerships in Oxfordshire and Wiltshire, I can confidently say that Dick Lovett - and Craig Applegate in particular - deserve to be praised for their attention to detail, their level of engagement and genuine desire to provide the best customer experience they can. I look forward to collecting my new car very soon!

C. C.

Had a misunderstanding and a slight issue with my car, dealt with professionally and with care and attention. Could have been very different but tgey made sure I was a happy returning customer

A. D.

Have recently bought a new 3 series from here and have to say that the team here have been fantastic. Mr Mahammad Azad has looked after me throughout the process and has gone the extra mile to get the best deal for me. Even after the sale they have been prompt in answering any questions that i have had and have honoured their word throughout. WIll always be coming here in the future! A fine example of professionalism and quality service! Highly recommend!

I. W.

Excellent, professional and friendly service from Craig Applegate. Spent some time looking at all the options to meet my requirements, with no pressure or sales push. Happy with the deal to PX my 335d Touring for an approved used M140i. Recommended dealership if you are looking for a BMW.

M. B.

I collected my BMW 2 Series today from Dick Lovett, Swindon and I'm really pleased with it. I've had BMW's for a number of years and find them safe and reliable - my top two priorities. I have dealt with BMW Swindon over this time and always find the staff polite and obliging. With my new purchase, I initially dealt with Will Hargreaves who couldn't have been more helpful and patient while I was making the decision to purchase and looking at other options. I later went back for a test drive and as Will wasn't available, I was very ably dealt with by Azad Ali. Thank you so much Azad for your professionalism and courteousness. You were able to answer all my questions and reassure me. I'm very happy to have dealt with BMW Swindon as I feel that every detail has been taken care of and I was able to drive away very satisfied. Excellent service! Thank you!

S. “. l. L.

Bought our mini here good team except for the garage repair had contaminated fuel to visits told repaired not, took to a local guy sorted in one visit.

M. W.

I purchased my very first BMW from here today and it was an amazing experience. I got everything that I wanted and more and the staff there are amazing! Particularly Conor Webley! Thank you so much for making my dreams come true Conor 😁I would highly recommend this dealership, friendly welcoming and a 5 star service!

B.

I always feel well looked after when dropping my car off for servicing. Staff are always helpful, polite and informed. the waiting area has plenty to keep you occupied and hydrated with coffee, water and soft drinks. The only issue is the traffic when dropping my car off, Swindon is a nightmare, but not Dick Lovett's fault!

P. L.

Easy professional service from start to finish of my new BMW X5 50D Id recommend anyone looking to purchase a car from BMW Swindon to ask for Craig Applegate as he made the experience what it was and could not of asked anymore from him. Credit to the company! A+++++++

T. H. B.

I have purchased 2 BMWs over the past 18 months from James Burns. Always been treated fantastically well be both James and the wider team and this has added to the ownership experience and why I continue to return to the dealership. Servicing and general questions regarding the vehicles have always been dealt with quickly and professionally. I highly recommend the dealership if your looking for a BMW and ask for James Burns.

J. S.

Nice,helpful people with the knowledge, keen to advise if needed 👍🏻

H. (.

My first BMW buying experience and one I was very happy with. Craig Applegate was very helpful in ensuring the car I bought was perfect and met my expectations. Highly recommended.

Y.

I visited the dealership to get new private number plates made for my partners car as a surprise. The Parts Department were very helpful. They have a fantastic shop display of various gifts, accessories and car care products, which exceeds any other dealership I have visoted over the years. I was served by Chris, who understood my requirements exactly and was genuinely interested in what I was trying to do. My partner was over the moon with her new dealership branded private plate!! (Once I found where the car was parked!!) Outstanding service as expected.

S. C.

Lovely atmosphere with superb coffee! Was helped with my purchase with a very knowledgeable and efficient customer service person. Very helpful and kept me very well informed on progress if my car. Can't recommend them enough. Very satisfied.

A.

We bought a 1year old 530e and would highly recommend Dick Lovett Swindon. The customer service was exceptional and Mark Stonham was great. Definitely buy from DL Swindon again

U. O.

From start to finish, pampered! This was my second service after buying a 3 series BMW with Luke Day (excellent sales staff). I phoned and was welcomed by Dick Lovetts very welcoming reception staff to booked us in. Shortly after I received a initial text, telling me about my service/MOT date and time. Then, the day before the service, I received another text reminding me of the service appointment (very practical). Interestingly (and very useful too), I also received a short video link by email telling me about the disruptions I may expect at the service area when arriving - telling me about the refurbishment works going on, and equally practical, where to park and where to meet the service staff - due to this, I had absolutely no delays at all on arrival. (Great start) Once the car was handed over to the 'very polite' team of service staff, within an hour or so I recieved another email with a video link of my car in the workshop with the mechanic, showing some rudimentary checks carried out during the free road safety check. Several hours later I received a call to let me know the car was ready to pickup. Not only was I in and out without any disruptions, they also cleaned my car inside and out at no extra charge. FABULOUS! From the moment I purchased my car, to date I've received nothing but genuine courtasy and professionalism. 6 STARS as far as I'm concerned. At those who feel they had a poor time, no ones perfect and things sometimes go wrong - but no one can knock these guys for providing excellent customer service. I also purchased the 5 years service plan with my car (@ £500 I think) and thats a fantastic deal considering I never have to worry about expensive service costs and its with BMW (£100 a year and this includes breakdown and recovery). BMW simply take my car, service it and sort it with minimal disruption and I don't have to hand a penny over for 60,000 miles or 5 years. I'll definately be buying that again. Many thanks Dick Lovett - one very happy customer. Wayne Davies

G. c.

Dealt with Craig, who was very helpful, friendly and flexible with us having a newborn along for the ride on our test drive. Would recommend his service to anyone!

J. H.

I found Dick Lovett Swindon to be outstanding at customer service, especially Craig Applegate he allowed us to take as much time as we liked to look round the car we were looking at. On the collection day of the car he was brilliant got me straight in 20 mins before appointment, got paperwork signed always explaining everything available to us. Made sure the car was immaculate for pick up. Will always look at doing business with BMW Swindon allowed me to buy my dream car.

J. b.

Just picked up my new car and have to say I have had fabulous service from Craig all along the way. Going above and beyond to help me with the car and show me all the new features on my new car. Very enthusiastic and very helpful.

S. W.

Fantastic service, the salesman Connor, was so helpful,.Must admit that was the first stop. Never got any further, I bought one of your lovely cars.The help from Conner, made the sale. See you on Tuesday Conner. Kind Regards Steve and Sylvia.

d. b.

'Excellent Service' I contacted BMW Swindon to enquire about exchanging my X3 for a different model. Craig Applegate was extremely helpful finding me a very good alternative BMW 320 Salon. Very happy with service provided.

E. F. (.

I went in with my mum and dad today to pick out a mobility car for my mum. This was her first time picking a mobility car and we saw Connor Webley, he helped so much, gave all the right info and helped explain it. Was very friendly asked if we wanted any drinks and you could have a laugh with him which made it more relaxed. I even brought my young daughter and he helped when shes needed a feed and needed water to heat her bottle and was patient even when she cried, I didn't expect that.We personalised the car which he showed us on his laptop and managed to help my mum purchase her new car. We are very please, thank you for a brilliant experience.

T. H.

had 3 BMW's now in the last 7 years, the last 2 I bought from Dick Lovett Swindon. Guys in the service dept are excellent, never a case of we can fit you in on, more when would you like it done, car is always valeted and even get a lift to work or they come and collect the car from work. Brilliant customer service, a friend has just bought a used 3 series from them based on my experience.

J. E.

Never had a complaint. I've had three cars so far and always been very satisfied. This includes sales, after sales and servicing. I've always found the service to be very professional and obliging. In fact in a recent experience with another brand's dealer the difference in customer support was staggering. I'm looking forward to my next opportunity to buy.

T. S.

Visited BMW yesterday and was greated by a lovely young man Conor Webley 😇👨‍💼 we were interested in a car 🚗 & found Conor to be very knowledgeable, 🚘 polite, NOT pushy and yet very helpful & friendly young man. Conor took us on a test drive and yes we ordered the car 👌👏 THANKYOU Conor for all your help in choosing the right car for us & your patience with us. A good latte & biscuits 🍪 lovely touch. Many thanks.

T. W.

Visited BMW showroom today & Conor Webley offered us a coffee etc and asked what it was we were looking for & could he help! Well bless that man he customised a BMW on his lap top with our choice of colours, seating, sound system etc & fantastic 👍 he was very very helpful with a lot of knowledge even thou we kept changing our minds he was patient with us and said he’s there to help us get it right & that he done so. Thank you 😊

M. S.

EXEMPLARY CUSTOMER SERVICE THAT COULD NOT BE BETTERED IN ANY WAY. I just wanted to say a very big thank you to the wonderful guys down at dick Lovett bmw Swindon, It was really enjoyable talking to the service guys there this morning, they are as obsessed with M cars as me, and they drive them themselves too, so they really do know everything about these cars, it is comforting to know that your pride and joy is being looked after by highly skilled professionals, I would 'nt take my car anywhere else, there is no one better. Every time I get in my car after having work done at dick Lovett it feels like a brand new car. It gets thoroughly cleaned inside and out as part of the service, and your made to feel special from the moment you walk in the building, nothing is too much trouble. Owning an M car is unlike owning any other car. They really do make the world feel like such a small place. Thanks guys

W. B.

My partner and I have been using DL for some years, excellent customer service, big shout out to Tom in service 👍

M. B.

Was looked after by Tom Sigee, very helpful and professional

P. B.

Arrived and immediately greeted with a friendly smile from the receptionist. Also salesman David is excellent. In all we both had a lovely time there.

A. H.

Whilst I drive an old BMW I drop it to Dick Lovett as they’ve always given good service. Thanks to reception and the Service Manager in particular in getting the Beemer through its MOT at short notice.

S.

David Seal is our Car Sales Executive of the year. Thank you so much for always going above and beyond.

s. h.

Picked up our beautiful BMW 118i M Sport Shadow Edition @ Swindon yesterday.. Professional service from start to finish!! Damon 5 Stars is not enough, thanks for all your help with everything....

V. B.

Fantastic showroom. All staff are fab, Luke Day is an excellent salesman! Customer service from him was excellent! We love Dick Lovett!

S. G.

Very dubious at the moment purchased a BMW m4 competition brand new it has a fault an intermittent knocking noise possibly coming from rear differential could be wrong l took the car in as soon as l noticed it but guess what it didn't make the noise on demand so the technician guy said to bring it in when first service is due they seem blazay l would of thought a rotational clonking sound would be investigated immediately then I'm told there is no availability of courtesy vehicle so l have to drive the car against my will as it is needed for commuting to and from so I'm basically driving a vehicle which has a problem so I'm disappointed at present l was told to get the service done at about 1200 miles and no later than 1800 miles on the phone today l was told it should be done by 1200 miles it has at present 1234 miles and the idrive states its overrun by 10 miles l would of expected that when buying a £70,000 car that you would get service to match it ain't pocket money being spent Update service team have pulled the rabbit out of the hat and isolated the issue and I'm happy with their conclusion l must apologise for being quick to doubt their expertise

C. C.

We’ve just taken delivery of a 320D GT Sport Auto from Dick Lovett BMW Swindon. We had been looking around for a couple of months for a 3 Series Touring or Mercedes C Class Estate. Our home is in Llanelli South Wales and we had visited two BMW and a Mercedes main dealer closer to home but received no follow up from any of them despite seeing cars go on sale that we could have been interested in. While on holiday in the Cotswolds we went to Swindon and visited Dick Lovett’s to view an advertised 3 Series Touring which on arrival had been sold. The salesman (Peter Marks) took our details and as promised followed up our meeting with a couple of calls that resulted in a trip to Swindon to make our purchase. We were very surprised that the GT, which is longer than the Touring and it has considerably more passenger and luggage area space The whole buying experience was friendly, professional and pressure free and well worth the long drive to Swindon.

R. C.

My experience was a pleasant one ( service & mot ) & found the staff very helpful .

T. T.

It's an okay dealership but it has the same failings as the rest of the car dealerships in Swindon. Servicing isn't to bad. I'm stuck using Bmw dealers and kwit fit due to having a lease car. If it was my own car I wouldn't go near either of them.

M. S.

A great 5 star service from start to finish during the purchase of our X1. Craig was a legend and couldn't do enough for us. Thoroughly recommend!

E. O.

Was greeted by Craig Applegate today when I went into bmw. Real friendly and great service! Highly recommend if you’re looking at getting a new car Thank you for sorting me out on my new car

D. H.

Had a couple of issues with the wife's car. Nothing major, probably a little trivial to be honest. Didn't know which department could help me. Luckily reception pointed me in the right direction. Not only did staff talk me through how to fix the issues, they went out of their way to find the exact model and demonstrate. Thank you guys.

H. L.

Hands down the best car buying experience I’ve had so far. If you’re looking for a car please make sure you see Craig Applegate 10/10. Absolutely chuffed with my M2.

T. H.

Craig Applegate, This guy doesn’t just bring the showroom alive but also the BMW brand. He has as much as enthusiasm as an M2 been driven round the Nurburgring by Ken block. He behaves exactly how you should deliver such a exciting product. A real attribute to Dick Lovett BMW swindon.

l. b.

Amazing customer service, always happy to help in any way they can

C. J.

100% happy with these guys , both the sales team we’ve dealt with ( James was terrific ) and the follow up servicing team , very professional , very courteous , keep up this standard of customer care and we’ll be back 😀

s. p.

Great experience. Car booked in for airbag recall. Car was checked and they did a free wash and valet, including dressing the tyres.

N. A.

Amazing experience.. Contactless car drop off and than detailed health checkup..

M. S.

Fantastic experience from start to finish. Craig Applegate looked after me really well and worked hard to find the best car and deal for me.

D. B.

Dealt with Tom in Service, and excellent as couldnt help enough and made a warranty recall no hassle at all. Top Job

B. L.

Was there due to work. But everyone seemed very professional. looked to have an amazing variety of bmws

a. p.

Great fast customer service, the atmosphere is really nice. The the cars are ever so nicely, even saw one of the guys hand polished them at the end of the day.

l. l.

Had a recall on my car, couldn't have asked for a better experience, so friendly and treated like royalty, if only other places were like this. Highly recommend

J. B.

Expensive, but pay for what you get

S. F.

I went here for a motability car, the salesman was very helpful in explaining how to go about this as it's my first time of doing so.. Never feel rushed or pressured. Needless to say I now have one on order 😊

T. L.

Went to show room to have a look to buy new BMW X3. Thanks Duncan for very professional service.

G. S.

Just bought a new 1 series Shadow edition from this dealer. Thanks to Will Hargreaves who did a excellent job and made the experience enjoyable. Thanks

T. D.

Absolutely brilliant service by the bmw ream and staff as they fought to get this over the line and was superb all the way through. Special mention to azad who was great with updating me and fantastic service.

M. W.

Well Never had so much help from a dealership Craig Applegate the sales man went above and beyond we will return again when the time is right thanks for all your help see you soon

D. F.

Picked up new 5 series yesterday. Brilliant customer service from Joey L made everything very easy. Car fantastic 😁

T. M.

I unfortunately had a hit and run car accident at the traffic lights this morning. The receptionist was amazing and very supportive at a traumatic time. Thank you so much for all your kindness and support x

O. G.

Professional and friendly service from a great BMW franchise. Highly recommend.

M.

I recently bought a 5 series from John Walden, great experience and he gave me a very fair price on my old 4 series. Thank you

J. B.

Needs some serious improvements in customer service. Issue dealt with by service manager but shocking it had to be escalated in the first place..it needs more than cars that sell themselves. A little respect and courtesy wouldn't go a miss

D. J.

Excellent customer service! Ask for Craig Applegate, an absolute gent, friendly, professional and pressure free - will find you exactly what you are looking for.

A. W.

Great service, car collected and brought back, cleaned and vacuumed too!

J. C.

I have been having BMW cars for some years now. Excellent service from Tom every time.

a. 0.

Good team, take their time to discuss the cars and match the right product for your needed. Coffee and biscuits on tap as well.

P. L.

Conor was very knowledgable when I came in to look at the M2. Very friendly. Approached me straight away. Very professional, would highly recommend

S. Y.

Very nice dealership and surroundings. Expensive for servicing but expected from a main dealer and did come with the use of a courtesy car which was handy!

M. T.

Very pleased with the service I received. They kept me informed of how the service on my car was going and even washed it afterwards. Hassle free service.

D. B.

Good customer service. Really friendly 👍

O. K.

I only dropped in for a trivial issue when I was stressed out by Swindon traffic. Couldn't have found a more friendly and helpful bunch of people.

A. W.

Bought a car of Azad, great experience and a lovely chap. Would highly recommend a trip to dicklovett Swindon

G. J.

Always great service. Been going for years. Professional and accommodating. So much better than others we’ve been to.

P. G.

I lost the oil cap from my engine and these guys helped me out past closing time, really lovely service.

C. K.

Never had a bad experience here, fair prices and good standard of service. Tom was super helpful the last time I was in.

S. H.

Conor Webley was fantastic gave us good information and helped us get our choice right an asset to the company will highly recommend

B. G.

Thank you to Will & Richard for a 1st class service and brilliant customer experience, definitely would recommend this team :)

C. S.

Efficient, honest and surprisingly well-priced for a BMW main dealer. They're now my go-to place for servicing.

C. N.

Always get a good service here, they've been looking after my car for 4 years.

A. H.

Fantastic customer service, will definitely be using again.

T. K.

Went in today as looking at new company car. Even though the person I dealt with wasn't for corporate sales he was really helpful.

d. m.

Great facilities and helpful staff.I cannot comment on costs as work carried out under warranty

t. e.

Quality service. Very clean, given the current global crisis. Very informative.

J. P.

Great customer service from james, very professional and look forward to my next visit.

B. D.

Great service received by Craig Applegate! Would recommend visiting Dick Lovett swindon.

j. s.

Great after service very impressed, it’s not a 5 star because of a couple of small reason but overall very happy.

S. G.

Had a look around with my dad. Great environment with great cars.

T. E.

Conor was a great sales guy. Very informitive. Great experience. Will be back

f.

Excellent service freindly staff - great cars.

A. B.

Fantastic cars with a great sales service. Never pushy and always willing to help

H. T.

Fantastic dealership, great staff, every department is always polite and knowledgeable

M. W.

Great Customer Service and Care. Will use again.

R. B.

Always look after you especially luke day

J. B.

Good experience for servicing and mot's on my bmw

R. B.

Beautiful clean place..car stock great, staff very attentive...

C. H.

Brilliant service, reception staff are always very pleasant and go above and beyond to help.

A. R.

Great selection of car's, very friendly and professional service

K. T.

Very good selection of Minis to view & staff very helpful.

M. C.

Helpful when enquiringly about a BMW 2 series Gran Tourer and no hard sell.

J. A.

Very impressed with the service from the sales department and reception team

C. J.

They are nice but anything and everything is done at a snails pace!

J. B.

Very organised and polite staff with this covid going on

V. M.

Awesome dealership, great service

A. K.

Nothing is ever too much trouble for the staff in the service department. They are a credit to BMW

W. G.

Great garage - good service and helpful folk.

C. J.

Fab service here, Very thorough, very friendly, highly recommended 😊

C. S.

Fantastic service and great products thank you for all your help luke

L. J.

It's a car dealership in Swindon bit like the rest but they sell bmws.

S. S.

Great people, very friendly and professional, will use again.

A. P.

Not bad service as expected but customer service could be quicker

i. h.

Excellent service.

m. m.

Great service and showroom.

F. W.

Excellent service lovely staff everything runs really smoothly

E. P.

Fantastic service everybody so helpful problem fixed in no time

J. L.

Always good service with polite and efficient staff in comfortable environment.

L. C.

Helpful staff. Cannot do enough for their customers.

O. T. B.

It's got what you will want to see in a BMW show room. And its bigger than it looks.

A. T.

Most helpful bunch of people they help u with all ur needs

g. k.

Purchase experience was very good.

v. b.

Service provided today was very good.

J. E.

Very helpful, friendly and not at all arrogant staff.

S. S.

Quick drop off, saves time

W. S.

Very good service and helpful staff,thanks

J. H.

Very friendly service, nice coffee too

I. T.

Good service. Very posh, probably expensive.

E. D.

Great speedy service and a comfortable wait.

I. D.

Absolutely brilliant staff is always polite

A. C.

Efficient and very welcoming.

J. G.

Expensive but wouldn't drive anything else.

S. C.

Great place and very pleasant stafy

S. B.

Best customer service ! Quick and correct

D. C.

Very helpful, informative with new technology

J. R.

Very helpful, sorted a difficult fault.

L. T.

Very friendly and helpful staff.

P. W.

Made to feel like I was the only customer ...thank you

N. W.

Excellent service and lovely people

L. T.

Very friendly and helpful staff.

S. P.

Great dealership but expensive.

M. P.

Great service from hayley and team

c. r.

Great service as always

D. M.

Great place always helpfull

T. C.

Very friendly and helpful.

w. a.

Great 👍😀

s. a.

Always a pleasure

G. B.

5 star

M. H.

Nice staff and friendly service

S. s.

Nice show room

C. M.

Very good services.

G. S.

Good customer service

P. M.

Delivery driver friendly

A. J.

Beautiful BMW Convertable

D. L.

Excellent Service

L. A.

Great custumer care

S. B.

Hungerford is better

S. A.

He loves it

T. S.

Fantastic experience

D. R.

Lovely showroom

f. e.

Great thanks

l. p.

Excellent service

J. T.

Friendly service

K. J. M.

Friendly service

N. B.

Friendly staff

N.

Very helpful

T. R.

Friendly & professional

S. S.

Nice place

l. b.

Very helpful

S. T.

j. m.

W. R.

C. J.

J. O.

A. t.

N. S. E.

K. A. R.

S. Z.

A. C.

T. K.

C. W.

Contact

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