Reviews of Watford Audi. (Car Dealer) in Watford (Hertfordshire).

Watford Audi

0 Reviews

267 Comments

Car dealer

Audi dealer

Otterspool Way, Bushey, Watford WD25 8HL, United Kingdom

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Information of Watford Audi, Car dealer in Watford (Hertfordshire)

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Reviews of Watford Audi

J. P.

Just purchased a new Audi from here about a month ago and the customer service we received from the sales team (Amit) and the sales manager was remarkable. We felt really comfortable and not pressurised to mark a purchase They were patient as we initially went in for a used and approved car, but the offers we got for new was too good to let go. We didn't even have an appointment and we got seen to extremely quickly, we were offered Tea, coffee, test drive, went through the spec we wanted on the day and vehicle delivery date, the communication, everything was spot on, we even received updates out of working hours which was fantastic, so we knew what was happening each step of the way. Would definitely recommend visiting them if your after an Audi.

S. H.

Had an MOT done while I waited. Staff very polite and gave me a coffee. Waiting area was very nice and large. Plenty of space to park my car when I arrived. Overall a nice relaxing experience.

T. B.

Today I had the most remarkable experience with sales executive Richard White. Richard managed to obtain a new Audi for me when at least 5 other Audi dealerships didn't bother to try. He made the effort for me by going the extra mile and scoured his car network. Give him a pay rise I say. TG

M. M.

Audi Watford where fantastic in terms of servicing . I booked an 8am waiting appointment The reception staff where very polite and helpful. They have coffee on tap which was great at 8am. And good Wi-Fi to . All round a great experience and would highly recommend them.

D. S.

An absolutely fabulous experience from start to finish. Vito was so helpful and patient, running through everything in great detail. The service I received was absolutely exceptional and I would certainly return again.

S. S.

Impeccable service from Jags and Ozzy. I would definitely recommend visiting Watford Audi over other branches as the customer service has not been as good as this elsewhere. Made buying my car a lovely experience!! Also a great range of cars in the showroom.

N. H.

I was extremely well looked after by Enaam at Watford Audi and the experience was seamless from beginning to end. He went out of his way to ensure I got the car I wanted and was available to answer any questions I had throughout the process.

G. C.

Adrian in their service department has turned my view of Watford Audi. He has been diligent and thoughtful in communicating with me. I have also found that the receptionist at the centre is engaging and communicates really well. Looking forward to continue my relationship with Watford Audi.

D. P.

Went to collect our new car yesterday and the whole experience from start to finish has been an absolute dream. There are no typical 'car salesman' vibes, Kevin was great and made the whole process very easy and enjoyable. Would not hesitate to recommend.

K. K.

All praises to Adrian . He is very friendly . understanding customer expectations and delivering the service catered to individual customer needs is an art and Adrian has mastered it. Adrian has made the experience with my car servicing so easy and convenient , I feel like a family to Watford Audi ,wanting to use your services more ,wanting to be commited to Watford Audi and Audi in general. Have to mention about the friendly , welcoming and helpful team at the Reception as well. Thank you Adrian and your team at Watford Audi , Keep the good work going !!!

j. N.

Sanjeev Kumar is probably one of the best car salesman I have come across. He identified the exact car I wanted very quickly and done everything in his power to get the deal I wanted. Exactly 3 days later i am picking up my stunning new car all thanks to his efficiency and dedication to get this over the line. A special mention goes to Parminder Bhachu who in Sanj’s absence was absolutely great too. His customer service is outstanding. I would recommend if looking for a car at Watford Audi you go to these two gentleman.

T. M.

I recently had my Audi A1 serviced at Watford Audi and was hugely impressed at the professionalism and efficiency of the work. My Service Advisor Abbey, was a very welcoming and friendly lady who ensured I felt comfortable while waiting for my car. I can highly recommend this dealership for a service.

O. Q.

I've been frequenting Audi Watford for a number of years. The customer experience has always been professional and courteous. The dealer showroom area is bright, airy and clean. The parts department is particularly helpful - I am always in and out quickly. I'm on my second Audi now and would highly recommend this dealer.

V. H. (. A.

I was very well looked after recently at Watford Audi by Ozzy and Adrian. It’s always a pleasure to see Adrian, he made sure everything went smoothly and returned my car fully cleaned inside and out! A nice touch. Thank you ☺️

B. G.

Just bought a car with Abbas in what was one of his first sales in the job. Great service thanks, very attentive and courteous. Hope you have many more.

A. P.

Very friendly, very professional. Audi cam was great. And plus lots of big main dealer garages get bad rep but they are honestly amazing.

N. c.

Have recently purchased an Audi A1 from Watford Audi , from beginning to end I experienced excellent professional service from the team especially Enaam who was super efficient and listened to what my needs were and secured an excellent deal for me , thank you very much will definitely recommend my friends to come here and to see Enaam !

D.

I recently bought my Audi S1 from Watford Audi. A great car and great service from the Sales exec, Enaam - very professional and personable !

P. M.

Very impressed with the care taken both with my car and indeed looking after me throughout my visit to Audi Watford. Very friendly and professional, a special mention to Adrian Drekov in Service, very helpful, great advise & great attitude! Thank you

S. S.

Enaam El Hussain is the most professional salesman to this day. I called him 2 days before I picked up my car and he was very quick in arranging everything!!! I’m so pleased with his service and he was very friendly!!!

C. G.

Excellent service but Watford. is a long way from South London where we live and apparently no other Audi garage is able to re-gas the air conditioning on a 2018 A8. Audi need to get this sorted. Full marks to Watford Audi whose staff were delightful and efficient.

S. S.

Brilliant service from Watford Audi yesterday for my MOT. All the staff were polite, professional and helpful. The showroom was closed off due to Covid but everywhere was extremely clean. I had a waiting appointment, and I was offered coffee throughout. Very impressed with Watford Audi, I’d have no problem recommending them to others.

S. D.

Had a overall good experience purchasing my car, was not quite 100% due to the trims being damaged however we finally came to an agreement on the car. At one stage I was prepared to walk away if it was not down to the 2 hours I already spent on site! They sure do make collecting your car a long process and one I wished they could make easier. I dealt with Phil Aslett, who was very professional throughout. If it was not for him I would of left the car. Thanks Phil.

L. W.

Great service. Friendly and professional. No stress. Thanks to Adrian for explaining everything and taking the time to make sure I understood my options. Really good to receive the video from Callum the technician showing him going over my car and making checks.

A. S.

Not too impressed. Was initially badgered to make an appointment. Afterwards I didn't receive a confirmation email so I had to ring to check. When I brought the car in they couldn't find the booking. Afterwards when I asked a question the advice was given in an offhand way and it didn't solve the problem. I found another employee who was more helpful and sorted out the issue. Car was washed but passenger window was hard to look through due to dried water. Not the best service experience.

A. B.

Group 1 Audi Watford are a professional and proficient Audi Dealership from whom I have bought and serviced my Audi cars and in whom I've had confidence, for over 18 years. Their considerations, sharing, quality and support are second to none. Thank you.

s. r.

recently my wife was really screwed over by Audi Rescue (which i think is part of the AA), had to wait 48 hours for a courtesy car because the gear box malfunction (on a 6 month old car) they claimed was a RTA despite the car not hitting anything or any damage. Putting that to one side I have to say Watford have been great and in particular Donia who could no doubt hear the frustration in my voice and tone of e mails and helped expedite everything, she was fantastic! as for Europcar in Park Royal (who sent a smoke stinking car) and not even close to a `like for like` and Audi rescue (AA I believe) , you have a long way to go when working with Audi

J. R.

Fantastic service as expected from Audi. I received a detailed video explaining the issues with my car in simple terms, and my service advisor (Adrian) was faultless in terms of communication. Wouldn’t hesitate to recommend.

A. W.

Fast and efficient service with help in understanding servicing options to get best value. The new unattended car drop mechanism works very effectively.

R. B.

Promt and professional service. Bouth my car 2 years ago from this branch and still believe they are a great dealership. Customer service always on point and have always been helpful with any issue or queries.

j. d.

Audi Watford mechanics etc go above and beyond to ensure your car is roadworthy, cleaned and washed before returned to you!!! Exceptional service.

C. M.

Helpful but all yhe vehicles including used, are beyond my price range :-( very limited stock of used A1's

N. Q.

Booked my car in at Audi for an MOT. They did a free health check and advised I needed a haldex oil change and also brake fluid change. Adrian was amazing and talked me through everything. Dropping my car off was easy had to book it in through a screen and they then have these little lockers for you to deposit the key. Amazing!!!

J. K.

Great experience with using Watford Audi for my vehicle issue, was kept in the loop throughout my vehicles repair with regular updates, the customer service from Abbey was exactly what you expect from Audi as a brand very professional, and great technical knowledge from Dave who was working on my vehicle who explained everything that was done. Would recommend highly

R. K.

Had my MOT carried out. Very easy to book and drop my car in. Received regular updates and a professional service from start to finish.

P. V.

Service was good once car was booked and on collection. However when I had called to book I had asked about getting help wit my Audi app and was told no one was available to help and was promised someone would call me back. This did not happen.

S. A.

Very good service and members of staff who were all helpful to get the car I wanted in a quick time and completed a service check in a professional manner

V. M.

Watford Audi have always given such excellent service, right from purchasing my car to my services. Any time I have had a problem, they have promptly and easily dealt with it. I hope to stay with them for my next car!

H. M.

Brilliant 5* service received as always from Watford Audi and very clean. This is the car dealership that is local to me and words cannot express how very impressed I always am with all of the Service Advisors I have deal with (Abbey, Adrian, Donia, Lauren etc). I cannot remember all the names but all are always polite, friendly, welcoming, very helpful and professional providing outstanding quality service / customer care to myself. Lovely people all are and best service advisors by far I have had on all my visits. I have been using Watford Audi now for 5 years, who carry out my MOT and Service on my vehicle every year and I've had no problems, whatsoever. The staff (Abbey etc) always look after me very well, hence why I always go there for maintenance and nowhere else as I place my full trust in them. I was served by Abbey in March for my MOT and Service and from updating me on a regular basis to always providing the best professional service and being over efficient - I cannot be more grateful to her nor complain. I always walk out feeling over satisfied with the service I receive. Huge credit and what a great asset she is. I will always continue to use Watford Audi, even for new Audi vehicles I look to purchase / upgrade in the future from my existing one and will highly recommend to others. Adrian was very professional as always, and excellent yesterday and all throughout the whole process in updating myself with the vehicle having been in the dealership for a week. This was due to a twisted fuel filter pipe making the vehicle drive in limbo mode with engine management light constantly flashing. With Adrian's great assistance and expertise, problem was successfully diagnosed, part ordered from Germany and vehicle checked thoroughly beforehand by Adrian before returning back to me all cleaned / washed and thoroughly repaired driven away like brand new with no further faults whatsoever. Credit to Adrian for this. Keep up the good work people, Abbey et al! You’re doing a fantastic, professional job which you're all good at and in my opinion, are all simply the best! Cannot praise you guys more enough to express my gratitude!

M. B.

Great service from Adrian, my Audi was booked in for a routine service. Unfortunately a fault was identified that meant my car had to be kept overnight. Adrian updated me and reassured me that parts were on order to complete the required repairs. He also arranged for my car to be dropped off to me the next day given the change of plans. I was really impressed by Adrian’s service, he went out of his way to respond to and resolve the issues as a result of an unexpected issue identified during the service. Thank you and well done 👍

I. B.

Now that we are coming out of lockdown the showroom is busy but I feel, as a returning customer that communication has dropped off. As they are selling cars due to a pent up demand there appears to be an attitude that they don't need to try with clients. That may come back to haunt them in quieter times as clients will move to other showrooms where staff give better service. They are forgetting the lessons of the recent very tough times. That said I have previously found them to be quite good.

P. R.

I was concerned about getting my car serviced during a pandemic but have to say Watford Audi went above and beyond to help. There was contact before the appointment, an easy check in system and the car was returned having been thoroughly checked, washed and cleaned. Can’t praise the staff at Watford Audi enough.

A. R.

Outstanding service as always even in these awkward times. Can never fault Watford Audi, Abbie my service advisor was polite friendly and super efficient, was able to have my service carried out whilst I waited, was provided with coffee an the WiFi so I could carry on working in the mean time, my car came back clean inside and out as always great technicians great admin great valeters

S. S.

Excellent customer care, handled with knowledgeable, friendly staff. Open all the way about what needed to be done for my car service and the options for any extras. very reassured by the experience overall. I will go back again

M. E.

I purchased my Audi from the Watford branch and had a fantastic experience! Danny Tipper was amazing throughout. He went above and beyond to source my Audi in time for my 21st Birthday! I would totally recommend Danny and his team! The only downside to my experience was the poor customer service I received on several occasions when calling into the branch. However, when speaking with the sales team there was nothing but excellent service!!!!

C. M.

Impressed!. Have such a good drop of system with the keys which is easy to use. Staff are lovely especially the Front Admin staff, car was given a good service the lady explained their findings thoroughly. Overall happy with the service and my car is happy.

M. M.

The Staff exemplifies the great customer services provided by Audi Watford. He listened to what was required and went above and beyond to ensure I left very happy. The Audi Watford staff have such a welcoming attitude and it ievidenced in the way I was treated. I am a very happy customer.

C. D.

Had a great experience at Audi Watford, cannot fault the guys at all, Donia and her colleague were great! Even found me a desk to work at while I was waiting for my car to be serviced! Fantastic service!

M. I.

Had a recall done on my car. Excellent service by Lauren and found it easy to drop off and pick up my car. They even washed it for me!

B. E.

My Audi 3 which is 6 years old had a yellow warning light showing a fault on the emission system. I booked it into Watford Audi despite having to wait 6 weeks for an appointment. After examination of the vehicle it was diagnosed that a new turbo was required. After getting over the shock of the price quoted, I instructed Audi to proceed with the repairs. I was kept advised at all times by the Service Representative, Adrian who was friendly and helpful. After collecting the vehicle following repair , the yellow warning reappeared so I had to return the vehicle to the garage . Adrian arranged for a technician to investigate and it was found that a plug had not been properly connected. Despite this issue in general I was satisfied with service provided

G. G.

Just had a 3 yearly service on my Audi which was done while I waited. Due to Covid restrictions it was necessary to maintain social distancing but the system worked ok. A free coffee is always welcome. As expected it took around 2 hrs and the car was vacuumed and washed at the end. As I have a service plan I only had to pay for a brake fluid change, the price of which was agreed before the service. All in all I found the experience at Watford Audi as good as ever and will continue to use them in the future.

L. A.

Great customer service, punctual, reliable and Adrian was was so lovely and kind. Thank you so much.

C. M.

A great dealership, service staff are excellent, Simon has put together a top team. Adrian sorted everything for my cars service visit. Refreshing that service, even during difficult times is such a high priority. Thanks @WatfordAudi Charlie

R. B.

Phenomenal service from Jags and his team. Tom was superb at keeping us informed along the purchase process and was very attentive when we collected our new car. Top Job!

F. B.

Excellent experience. I was told 2 hours and that exactly what it took. Dropped the car off at 11 and waited at the showroom. 1 o’clock and the car was ready to go. The staff at the reception were great. Definitely 10 out of 10.

N. A.

Fantastic service here at Audi Watford. They deserve 10* My car went in for warranty work and I wasn't too happy with a few things. Elliot the GM was made aware of my situation and completely personalised the whole experience. Dona was also very polite in her way speaking and her general delivery of customer service. I can hardly recognise my car as Elliot and a team of paint specialists took lead and restored it back to almost its original condition in terms of paint. They both went above and beyond and just the time spent with explaining everything to me was more than I expected. Would reccomend Audi Watford 100% Thank you for restoring my faith back in Audi.

l.

I was given such a lovely warm welcome from Adrian who took my car for servicing. He sent a little video of my car to keep me informed and overall I felt I was being treated like a VIP customer with his honesty and his kindness. This is so lovely especially as things are very difficult at this moment in time. I really cannot fault Audi Watford and I have been with them for a good few years now especially Adrian. What a credit to the company he is and thank you.

D. Y.

Excellent and quick service, as always. Adrian went above and beyond to keep me updated throughout the process. Thank you!

G. B.

Very simple check in with no human contact if that’s what you want. Abbie assisted me and was very efficient. The service was done in 4 hours and the car was ready and nice and clean. All in all a swift and pleasant experience.

T. E.

I found my visit to Watford Audi to be pleasant, I was offered coffee and allowed to wait comfortably in their television room. When the servicing on my car was complete, I found it had been cleaned meticulously and was again a pleasure to drive

A. C.

After an initial discussion with the company, I can honestly say they made every effort to resolve the issue I had! Went the extra mile in supporting me by collecting & bringing back my car, washing & hoovering it was an added extra that I didn’t expect but appreciated! I’m happy that I purchased the car from them after the recent support & will continue to use them in the future.

K. S.

Great service from Adrian. Car service was serviced quickly. Adrian informed me on what was done and to look out for like the tread levels on the tyres. My car was nice and clean outside and inside.

A. S.

Had my MOT and oil changed recently. They identified some warranty issues which were taken care of promptly. Dealt with Abbey throughout who was superb.

D. L.

Helpful and honest, dealt with Adrian who was a pleasure to deal with. 10/10

y. “. p.

Easy check in Phoned few hrs before car would be ready for collection Quick and simple collection process All staff were friendly and helpful

I. Y.

Abbey chandler went above and beyond to phone us back to tell us our car was insured for our tyres. Polite and well mannered it’s hard to find people like that nowadays . James Morgan has sent us a video describing how dangerous our rear left tyre was it had 7 bulges that could cause a blow out , we thank James for being a great technician and keeping our family safe , We booked this in straight away because of our family’s safety. Very happy customer Ian yuill

P. R.

The service helper was a charming and helpful young woman. I was surprised none of the public facing staff were wearing masks. The car was nice and clean when returned. However the radio setting had been changed and i nearly drove into another car while trying correct it. The service people forgot to tick the items done in the service record so we had to go back to get it.

M. T.

I recently picked up an Audi Q2 for my mother and brother under the motorbility scheme. Ozzy the person at the dealership was really supportive, he took the time to reassure my mum of the car and size and kept me posted of the ordering, arrival and registration. He was patient in showing us how everything worked in the car and was friendly all round. Reay impressed with him and the whe experience. Would definitely recommend Ozzy and the Watford dealership. Thanks

B.

Pricey for a first service and what is involved, when you look at the itemised bill. However, the quality of service was acceptable, albeit I had to chase Watford Audi regarding collection as they failed to call me. The upside was I challenged the cost when I dropped the car off early 'am' and Lauren reduced the bill by just a little over 16%. As they say...Every little helps!

A. S.

Posting this review specifically because of Adrian at Watford Audi. From the word go, Adrian was professional and attentive and ensured all my questions were answered. He kept me posted on the progress of the service and MOT and talked me through the work at the end. Clear to see he takes customer service seriously which makes a big difference and will mean I go back again.

R. M.

I am happy with Audi sales. Was served by Phillip Aslett .Very professional . I always felt comfortable and he was attentive and respectful . I would recommend Audi as how you are served is making lot of difference. Thanks Phillip.

J. G.

Polite, but slow. Cars are all fenced off in the showroom, so not a great experience at the moment.

A. H.

Want to say massive thank you to Ozzy and Jags for excellent customer service in selling me my A5. Car is in top condition and they both went out of their way to turn things around in tight deadlines!!

k.

I was able to book in quickly and efficiently. I received good service at all times. I was shocked at the price of component required, but it was necessary to have it.

K. W.

I was able to book my service online with plenty of availability. On the day the process was really easy and they’ve put Covid secure measure in place. Adrian was my service advisor and he was great; as this was my first service he explained everything to me and was really helpful.

T. H.

Second to none customer service from Vito Ciottariello at Watford Audi. Vito went above and beyond to explore all options available for me for my new Audi. Not to mention staying past closing hours until I have all the information needed. I have peace of mind I will receive great standard of customer standard right up and past receiving my vehicle in March. Highly recommended to anyone look for their next car!

J. S.

Really easy, 3rd Audi I had to try but they got me booked in for MOT straight away, and the guy I spoke to was able to answer everything needed. No issues at all, and super helpful staff. They cleaned my car too which I thought was a lovely touch when everyone else seems to be having cut backs!

T. L.

Excellent service. Adrian the service advisor was extremely helpful. From start to finish the experience was very professional. Would definitely use Watford Audi again

M. A.

I was pleasantly surprised that my annual service included a free MOT. This was due to previously having a Timing Belt fitted. Back on the road.

A. H.

You got a 5* reveiw as the service, advice and communication provided by your Lauren Wadeson was exceptional. Very professional and 5*.

m. g.

Very happy to know that Audi are there to put my mind at rest. So happy with my car and the service they provide.

Y. S.

In in the middle of purchasing a used car - Couple of minor teething issues swiftly rectified by the sales team - Look forward to updating this post once I've received my car! This dealership like many others is observing new government guidelines: Book an appointment before you go and expect to see social distancing measures in place.

M. S.

Can't recommend this garage highly enough; Danny's and Amit's customer service was exceptional. Patient, detailed, not at all pushy and although busy you felt you were the only customer in the shop. Compared to other garages in the locality streets ahead, hence I and my son bought cars - will definitely return in the future and recommend to friends. Prices of cars very competitive

G. T.

Lady behind the desk assured me someone would phone me on Monday. Have waited 8 days now for a return call. Obviously don't want my custom

s. p.

My experience was mixed. My Audi service advisor Adrian D was brilliant. Along with recoding my spare key, he and Lloyd sorted my 12v charger fuse. Adrian gave me clear advice on the 2 year service plan and what I get for my money. I did take the 2 year service plan, shame the 10% off Christmas offer expired. Further, Adrian called me back when the recoded key did not trigger the folding of my car's wing mirrors when locking the car. Over the phone he explained how to get the option working and sorted it. Fabulous chap. Facilities manager - please while you fix your main entrance door put proper markers ( floor signs/cones/tapes or signs ) to let customet know which door to use. Also, as your main entrance is shut, there are no clear visual direction or instruction on which desk to go to first. As one enters the building you see the service section with staff sitting on their desks behind covid secure screens but actually one needs to go to reception first ( hidden from side door ) and then recptionist tells you where to go i.e. individual functions (sales or service or parts). I'm a first time customer and had no clue where your temporary entrance is or which desk to go. I asked a fellow customer where to go first i.e.where the reception was after being ignored by service desk. You are lucky to have staff like Adrian who make customers feel welcome. Please take this as constructive feedback. Tnx.

K. R. B.

Car service Abbey Chandler was excellent, professional, and polite what a great service Audi Watford. Thank you all. I just had a MOT and brake fluid change at Watford Audi. The service was managed by service team Abbey Chandler who was Excellent from start to finish, and car was washed nice touch. Thank you Abbey Chandler. 😊

K. N.

As usual - great customer service by Donia at Watford Audi. My car is always looked after and my Audi always comes back clean and running as smooth as ever. Thank you for taking care of my SQ5

V. K.

Great personal service from Adrian at Watford Audi service department. Courtesy , punctual , helpful. Will take back after service program finishes. Thanks

C. D. S.

Johnross Jordan at Watford Audi is professional, honest, courteous, prompt and a great communicator. Great experience at this dealership, was even given a comfortable place to have coffee and work while my car was being serviced. Completely hassle-free. Thank you Johnross for your effort with me

s. g.

Cannot fault the service from Watford Audi but they don’t insist on face coverings being worn inside the dealership, when I was there i saw many people with no face covering just wandering around. Mark was very good in looking after me and keeping me informed.

A. P.

Excellent service at every stage of the process with extremely competitive pricing not usually expected from a main dealer.

T. D.

Efficient service whilst I waited; smooth check in and the car valeted - highly recommended

A. H.

Spent over £1000 for a service - had a2 hour round trip to get there (despite having Audi garage locally - weren’t able to have it done there) they had the car for 4 days - all acceptable as decent job was done but for that price and with all inconvenience in mind very disappointed they didn’t clean it !

T. A.

After having the worst experience with at least 3 other dealership, I am happy to say that both Watford Audi and Amersham Audi have provided a service which puts other dealerships to shame. Audi...please hire people that provide high levels of customer service and expertise that should be a pre-requisite for the brand, and not people who cut corners and short change the customer. I totally appreciate that each franchise is independently owned, but this is just terrible from a customer experience if you are not going to provide some level of quality control. Abbey Chandler at Watford Audi and the team have been great. Mike at Amersham Audi and the team have been great. Please do congratulate them on the level of customer service. If customers are reading this, avoid West London Audi, Avoid Oxford Audi and Avoid Walton Audi. The staff are an absolute joke and the teams are compelled to lie to customers after making mistakes and lack basic skills and product knowledge which one would expect from such a high marque brand. Be warned!

T. A.

It was a decent service . However i would have liked booking team to tell me that it would need a day for my car to be serviced so that I could arrange my diary better. As it turned out I lost my whole day just waiting around Audi showroom as I lives not close.

S. G.

Really professional and great service all round, was helped by a lady called Abbey who was really helpful

D. H.

Jags, Danny and the team were great to deal with. The negotiation was fair on the part-exchange of my old vehicle and I left with the car that I have wanted for a few years now. This was a stunning Audi dealership, with some of the most desirable models in a spectacular showroom.

M. B.

Many thanks to Adrian Drekov, top guy! 5 stars for him. I’m still disappointed about This Audi branch, stuff improvements @front desk, they need more people like Drekov.

M. C.

The service here is amazing. Back after 1yr for my car service and the staff are amazing. I got a little review video of my car few hrs after I left which was a great personal touch. Highly recommend Audi Watford !

P. K.

I had excellent customer service from Adrian throughout my experience of dealing with Watford Audi yesterday. Very pleased with the work done and they left my car looking brand new :)

N. M.

The work and especially service part of the experience is quite good. But the front desk, reception and interaction between people who receive the customers and manage delivery is extremely poor. They don’t really care to provide any service at all in this aspect - feel sad for such a good name Audi has otherwise. And also on the work aspects as mentioned, the quality is excellent. I hope the front desk part doesn’t overshadow the experience for the future customers. The entire three starts are for the quality of the work (averaged by the lack of points from the above team at the front desk)

S.

Would like to thank Lauren ( service advisor) and Sandy ( parts) for the wonderful customer service and advice given to me today on my A1.

J. G.

Watford Audi continue to deliver first class service in every department from Reception to Service. I do not hesitate to recommend them.

K. I.

I was really looked after by my personal Audi representative Sammy. I pre arranged to have a courtesy car for the day whilst my car was having its service which was great. There were a few things needed to be replace so Sammy called me to ask if I wanted to go ahead with them. She also called me to tell me what time to come and collect my car. I am very happy with the performance of my car since this service has been done on it. I will always use Audi Watford for my car in the future.

G. K.

The service is very prompt and helpful. They had clear communication from booking the appointment to dropping car and picking up.

R. K.

Good customer service. This is where I got my first ever beautiful Audi S3. (It got stolen a year later *cry*)

b. s.

Abby from services was amazing. Abby explain everything and offer a great customer service.

K. B.

Fantastic customer service. I booked a full service online and on arriving at the centre, everything was clearly signposted for social distancing. Andre took care of my service and was friendly and outlined what would be carried out. Lovely guy!

D. F.

Hi All Well as a real car enthusiast and having the perfectionist problem I worry about who goes near my cars. I took my new Audi s5 convertible in for the first service and was first met by the young lady who booked me in, she was was great. Ross serviced my car and was very calming, fantastic, clean professional and confident. My experience was great, well happy and well done to Audi as I’m very fussy. Many thanks I recommend this dealership always for new car and also servicing. 😀😀 Don Ford Ruislip

D. K.

Had my MOT done while I waited, at first I was optimistic about taking my car to a main dealer for an MOT, but when I was there I was greeted well, they expalined everything before hand, I was offered Tea and Coffee while I waited, I could see exactly how they were working on my vehicle through the glass viewing area, excellent customer service, MOT was done, fluids topped up, washers adjusted and they even washed and vacuumed my car, what more can you ask for, I will defiantly be going again for a service and I highly recommend them to all those who own an Audi, well worth the experience and good value for money. Great job to all the staff there. 5 star quality service.

J. B.

Lauren and Donya are fantastic ambassadors for the Audi Brand, grateful for their excellent communication and “can do” attitude.

E. O.

First time using Watford Audi overall the service can be improved. Being welcomed by reception and handing my car in was no problem. But then this is where the service could have been better. 1. I was told the Health Check would be 45mins. I gave them extra 15mins just incase. No one came to me till I gave a signal to the young lady that took in my car to ask for an update. that was when she said my car is ready. 2. After going through the check, I was advised that there is a problem with the battery and I would need to book it in again for checks. I said okay fine which dates are available. At this point she went to get the diary which was with another colleague and left me waiting for more than 5mins. I was already late for an appointment so decided to leave. while walking away I saw her sitting in a colleagues office having a chat and did not even bother to get up to say where the diary was or any update. i found that a very appalling service. UPDATED REVIEW Had my first service and MOT and the service given to me by Sammie Gurr was splendid, from welcoming me in the morning to handing my car over. Only feedback was I had to call to ask if my car was ready which feel I should have had a call from the service centre to notify me about this. Apart from this everything was excellent and the car was clean and vacuumed. will definitely be using Watford Audi and who knows my change my car with them when the time comes.

N. L.

Sammie, Anthony and Lee were amazing! I came to drop in my car and ended up chatting as even though the same is completed, we’re still remembered and made to feel like valued customers! Professional, friendly and helpful from drop off to pick up! These members of staff make me want to own an Audi over any other car! You don’t get aftercare like this in any other showroom I e ever been to!!!!

s. s.

Although we did not get the car back on the day it went in and we did not know that we would not until we called them at 4pm when we emphasised that the car was needed by 11am the next day the person dealing ensured that it was. Otherwise the service itself seems fine.

m. p.

Customer service was great. Its a shame my car wasnt returned back in the same condition it pwas picked up in. Now waiting for a call back to addrrss my issues. Not great considering the service guys didnt do their job to the high standards we would expect.

V. S.

I loved sending my car for an annual service and MOT at Watford Audi. One of the reasons I choose them over local garages despite twice as expensive is due to high customer service standards and quality of service. On both counts, I am disappointed this time. 1) I had specifically instructed in writing that they investigate an issue with my rear wiper jet but they ignored it completely. Also, I have a feeling that my car has more scratch damages after returning from the service Center. They also couldn’t return the car the same day and never mentioned anything about delays in scenario where car fails an MOT test. Poor SLA management and communication to the customer. More transparency is needed. 2) The customer service was not great either. Explaining my personal situation did not help as the person on the other end of the phone line sounded like a policy reader to me. Prefer a local garage going forward given the bad experience first time in years.

S. R.

I had an inspection service at audi Watford, they were professional and thorough and the work was carried out to the high standard you would expect The only negative were that the customer service advisor called me numerous times to ask whether I wanted this done that done If I had everything done the bill would have been huge. It did feel that they were trying to increase the bill.

K. S.

I was overwhelmed with the customer services provided, From start to finish! I am a very difficult fussy customer which I never like to admit however this dealership went over and beyond my expectations. I was passing on the M1 and not from the area at all, I was delighted by the warm welcome on reception by a professional and extremely helpful young lady called Emily. Her infectious smile made me instantly happy and I knew I was in good hands. The sales man John Day was more then happy to spend some time with me explaining the Models and options, he was a happy gentleman and very knowledgeable. I have a little understanding of cars but John defiantly knew the ins and outs in the smallest detail. Even though I live 2 hours away from this dealership I'm certainly glad I decided to take a chance of walking in, I have ordered myself an RS6 from Watford Audi regardless of the distance, I'm excited to be collecting my new Audi in a couple of months feeling rest assured I have the best dealership looking after me. Already I have received updates by John and he has responded very quickly to all my emails. I recommend Watford Audi to everyone, they are very professional, knowledgeable and I felt like I was a family member and not just a passer by. Mr & Mrs Senior

a. y.

My annual car service with audi watford is always very efficient and Mark offered an excellent service. professional and helpful, polit and efficient, very happy with services he offered. The whole process was fast. I wish everyone in Audi would been as efficient as this guy. Many thanks

M. C.

Had fault with my sunroof not closing on my A3 but it was still in warranty so they fixed it right. Wrong! A few weeks latter it played up again . You've guessed it .Out of warranty ! But to be fair they fixed it 2nd time around. No charge as they noted my complaint was in the warranty period. Very impressed with that. Staff very pleasant . Highly recommend .

J. S.

Amazing place, they Adrian is an amazing asset to the team. Got me out of trouble with one of my vehicles, always professional and amazing help. Definitely will return again

D. M.

Quite a few negative reviews on here from people. When you have a car and it goes wrong you can't just expect the dealership to drop everything and deal with it there and then. I accept they are a busy place so I always book in advance knowing it will take 2-3 weeks for a courtesy car. It's always been the way at any main dealer for any car i've had. I ordered my car new in Nov 14 and collected in March 15. The whole process was smooth and I was kept up to speed with the while process. Even collecting the car when the new plates came out was a big event. A little OTT but something interesting none the less. I will agree some of the service staff can be a bit abrupt but if you have an issue and speak to them in the correct manner things get sorted. Just taken the car in for it's first oil change and for some warranty work due to a rattle in the door. It took a bit of persevering with trying to demonstrate the fault but we got there and the car was serviced and the rattle fixed within just over a day. The lady whole looked after me on the service counter was also very good at keeping me up to speed with what was going on. No main dealer will keep everyone happy all of the time but i feel a lot of the negative reviews are from the modern day person who expects things to be done yesterday.

c. f.

I had the most brilliant experience at Watford Audi, the centre was well equipped and the general feel was very welcoming. However the outstanding element of my experience was the service, care and attention from Patryk Fetter. He ensured that my needs were met and that I was 100% happy with my purchase. He provided put so much time and effort in to giving us an all round fantastic experience and we couldn't be any happier with the whole process.

S. P.

I was really impressed with the support and help I received from Kevin Hutchinson. He took time and consideration into searching for the type of car I was interested in and provided great advice on the best options for me. The customer service provided by Kevin was excellent. I have visited multiple Audi centers and have constantly been disappointed with the forcefulness and lack of care for their customers. I would highly recommend Watford Audi as all staff have been friendly throughout my experience and would especially recommend Kevin as a salesman as he went out of his way to help me.

D. D.

I didn't end up purchasing a car in the end as I decided on a different model to look for. However, the saleswoman Lucy was lovely. I felt really reassured to buy there and she went out of her way to try and find the best deal to suit my situation. Super chatty and honest too. Can't fault the customer treatment.

D. G.

We bought an Audi A6 Avant from Watford Audi. Upon our arrival we were greeted by the lovely and friendly reception staff. They directed us to their sales team and we were taken care of by Lee Carby who was really helpful and managed to get us the best deal possible which suited our criteria. Not long ago our car was due for a service and thanks to Adrian Drekov we got our car booked and all our questions were answered. In conclusion we’ve had a great experience at Watford Audi and the staff gave us a good impression. If you are looking to find a great deal on used or new Audi, Watford Audi is the place for you!

N. K.

I called in last minute to get the car checked as I was planning a road trip and I thought there may be an issue with the brakes. Abbey was understanding and got me booked in quickly and provided me with fantastic service and experience. Whilst there I also made an enquiry about a new car as my lease is coming to an end and Stinder was incredibly helpful answering my questions and suggesting the possible options I have. All in all - great service and highly recommended. Thank guys.

A. V.

I recently had my car serviced at Watford Audi and after the service my car came back in top condition. As soon I as walked into the dealership the receptionists were very warm and welcoming. They offered me a warm drink and light reading material while I was waiting to been seen. Within 5 minutes I was seen by a young lady who gave off a great energy and an overall positive vibe. Overall Watford Audi provided excellent customer service and I would highly recommend this dealership!

N.

Car went on for second year service...all done quite quickly....staff courteous but had 2 issues: 1. Car was not washed and valeted so had to wait 15 minutes at pick up following payment 2. Wanted help with MMI and phone but only 1 Sales person knew about it...he was not in and nobody else could help...surely someone else must know about this...perhaps more training on MMI system for other members of sales team so are not dependent on 1 person. Otherwise all good

M. T.

Impressed with service from initial contact to after sales!! I am very careful with my Audi and always anxious when I leave it for repairs/service. But from previous experience, this is now the only place I trust. They are careful and provide an outstanding service. Thanks guys!!!

I. E.

One of the best customer service experiences we've ever had in a car dealership. Our sales rep Masi was truly exceptional. He made the whole experience of purchasing a vehicle (our daughter's first car!) a very pleasurable one with great advice, guidance and no "hard-selling" that you get from other car dealerships which puts you off! Couldn't be happier!

S. K.

Excellent service and support. Dealt with my service needs in timely manner. I liked Watford audi COVID measures to support safety of customers and staff.

C. E.

Great customer experience! They keep you informed on the progress of your car service, no surprises on the price and friendly staff! 5 stars. Other Audi dealerships should take note from this best in class team!

R. C.

Visiting Watford Audi is always a pleasant experience. The atmosphere is warm and welcoming, and attention to detail is above and beyond my expectation. I would, particularly, like to mention Ilias Panagiotopoulos, who welcomed me yesterday when I brought my car in for service. His attention was both friendly and extremely professional, constantly ensuring that I was happy with the service that was being provided. Thank you very much

J. H.

Excellent service, great customer care . Much faster service than last time. After all you just want to drop your car off . You don’t want to sit and have a coffee for 20mins. This time very quick drop off and collection . Very informative during the day . Service with a smile- Donia was fantastic, great smile, knows how to keep customers happy . 5* service !

Z. J.

I collected my new Audi A1 today from Watford Audi today and the whole experience has been brilliant! This is my second visit to Watford Audi after a family member purchased an Audi A6 Estate - the team have been faultless throughout. Chris Nicholson has been absolutely fantastic! He is an asset to Audi and has made the whole experience seamless. Throughout, Chris has gone above and beyond to help me; I cannot fault him or Watford Audi in any way. From day one, Chris has been patient, helpful and genuine and I can honestly say the same about the whole team at Watford Audi. I have never felt so at ease purchasing a car; Chris and the team at Watford Audi really do put the customer first and they provide a first class service every time. The Sales Manager Steven Friend gave us a fantastic deal and was extremely friendly and helpful. I will be recommending Watford Audi to all my friends, family and colleagues - without doubt, Watford Audi are the best dealership I have ever used. Thank you for making it such a great experience!

H. H.

Watford Audi, have show that they see car ownership from the customer perspective. Really pleased with their willingness and capability to work with Audi on warrantee issues. I am a very happy customer.

M. B.

I needed some work to be carried out on my A4 wing mirror heater and Watford Audi did this for me in a most professional manner, it was also carried out under warranty. The icing on the cake was they cleaned the car inside and out as well, which was great as the car was filthy.

K. J.

My mother-in-law collected her Audi A6 Estate yesterday from Chris Nicholson. Firstly, what a fantastic sales executive he is. He went over and above to accommodate us. We had two test drives and he even ensured that our dog was happy getting into the boot. He was not pushy and made the process run smoothly. The general sales manager Steven Friend gave us a fantastic deal. We have now ordered a new Audi A1 for our nephew. Thank you for all your help

a. p.

I felt the service advisor (Ilias) was excellent throughout the whole journey. Although I paid a lot more due to the amount of works required on my car, Ilias explained the issues very well and conducted himself very professionally. A real credit to the team at Watford Audi

D. B.

Great service at Audi - staff were super friendly, helpful, professional and extremely patient with me. Would definitely recommend!

S. O.

I have had a magnificent experience with Audi Watford while buying my new Q3. in particular, Kevin Hutchinson was extremely friendly and approachable. He kept me up to date throughout the transaction. When I placed my order on the first day, he stayed till late and explained every detail of the deal with patience. Happy to deal with Audi in the future.

N. R.

I was having a bit of a bad day and could not get to Audi to pick my car up. A lovely young lady called Sammy called me and told me not to worry that she had got a driver and he would bring my car back for me. Excellent service really lovely people.

A. S.

All the latest models on display and all are unlocked. Very big as well however no one came over or welcomed us.

D. M.

I went to Audi Watford after spending 8 months and 5 visits trying to get my SatNav intermittent fault sorted at another Audi dealership. When I dropped my car off Abbey was very helpful and also sorted a lift for me, she updated me during the day asking if their master technician could take my car home to test the updates. She rang me the next day to say it was ready to collect. When I went to collect, Dave the Technician came to speak to me to explain what they had done. The issue with the SatNav appears to have been corrected but as it was an intermittent fault they asked for me to update them again next week to confirm everything still ok. This has restored my faith in Audi Thank you Dave and Abbey

B. O.

Excellent customer service, Adrian in particular was very genuine and well informed. The rest of the team I encountered were also very pleasant and courteous. Having done my research on the pricing before booking I was also really pleased with the value for money. Good job all round. Thanks

A. G.

Great service, quick and easy process as always!

N. C.

Everything was spot on. MOT carried out and courtesy car sorted in advance. Was happy with everything on the service side and the customer services was fab. My only issue (hense the deducted one star) is that the complimentary valet made my vehicle dangerous to drive. Sounds ridiculous, right? Well, my front windscreen was “cleaned” so badly that it was misted up soon after driving it away. This was even more noticeable and hazardous when I drove at night and the glare was more obvious. If it’s going to get cleaned, at least make sure it’s a good job otherwise don’t bother!

L. E.

Today I purchased my new Audi from the Watford dealership. A special thank you to Anthony for such a seamless service, his organisation and professionalism is inimitable. I was updated regularly about the progress of my car and felt completely comfortable during the whole process.

S. R. (.

Good quick service and alloy wheel refurb. It’s a shame that I forgot to tell them not to wash the car as it’s now full of swirls.

C. B.

Amazing service. Nothing like I have received in any other dealer. Adrian was amazing. Thanks

S. T.

Excellent customer service with very attentive and helpful staff.

K. G.

Can't thank Antony Read in your service department enough! My partner booked our car in for the engine light being on, I usually deal with the car stuff but due to being away on business it was left to her. From start to finish Antony made her feel relaxed and explaining things in a way she could understand (she's knows little about cars). Made the experience stress free for both of us.

t.

A massive thanks to Abbey Chandler who provided me with fantastic customer service from start to finish, she went above and beyond to make sure I left satisfied! absolutely cannot fault Audi in anyway for how they do business, also I would like to add a big thanks to Adrian Persjanow who took the work out on my car and provided me with a detailed AudiCam review of the work he carried out on my vehicle and the advisories he gave me! Thank you for great customer service Audi!

D. N.

Very helpful and friendly. Felt like a rewarded customer and to top it off Jason, who sold my mum her car nearly a year ago, saw my mum walk in, got up especially and welcomed her. That's real customer service.

J. R.

Just bought my new car from Watford Audi and the whole process was great, from the first initial call to Danny Tipper to me picking the car up and driving away was less than 48 hours. Really amazing service from Danny and the team, couldn’t be happier, and love the new car! Thanks!

S.

Wasn't smooth from the beginning, but they did get right everything eventually. Looks like no dealership is perfect,but when they trying to get thinks right helps to over all experience. Thanks to Amit and his Manager all sorted in the end.

U. K.

Pleasantly surprised! Had a major service for my A6 and was looked after by Daniela (and Scott Taylor) who were great. Travelled from East London as availability was good here but so worth it. Will definitely visit again for next service. P.s - really loved the touch with the water bottle for my drive home :-)

R. R.

Very helpful and very friendly staff. I usually dread going to car garages, but was made to feel at ease with no pressure at all.

M. S. (. L.

Great Service Dedicated Staff in sales & service not forgetting the experienced staff in the workshop at Audi Watford Highly recommend using them for purchase and service of your Audi I have beea loyal customer since 2009 when I purchased my First Audi RS4 Avant and now a proud owner of an Audi A3 Etron

O. I.

Thank you, Patryk Fetter, for the outstanding customer service. Our experience of shopping for the new car was the most enjoyable and stress free endeavor. We felt our case was handled with the most careful and professionalism taking into account our personal needs and circumstances. We are looking forward to drive our car home and stay as Audi loyal customers for the many years to come. Great Customer Service Experience...... Patryk, you and your manager made us so proud to be owns of an Audi car.

K. L.

I received the BEST customer service from Simi at Watford Audi and would recommend her to anyone. Everything went smoothly from start to finish. She helped me find the car I wanted and I’m over the moon. She went above and beyond to make sure I was happy with everything. I’m in love with my car and Audi Watford Simi is an absolute credit to your team.

R. S.

Extremely pleased with the new car I bought, thanks to the wonderful advice and guidance given to us by Lucy and Danny. 5 stars to them both for patiently taking us through the entire process. Would highly recommend Watford Audi and of course Lucy and Danny.

m. h.

Impeccable! Having almost given up on finding it at several other dealers, Jason showcased car sales as we would all wish it with style and manners. Polite, easy, highly informative, helpful and no pressure. I bought a new car which of course is a joy, and traded in, though a congenial, no-nonsense and thoroughly satisfying transaction. It's simply the winning formula, and it simply won. Thanks, Jason..... Malcolm Holdaway London W8

E. D.

In July Ahmed Haider in particular has made my experience at Audi Watford one to remember. He was Ever so kind and friendly – I felt like I knew him for a long time. He did everything he could to help me decide on a car based on what I told him. The Audi A1 was a present for my graduation and unfortunately It took longer than expected to pick it up because of issues from VWFS etc. however, Ahmed went out of his way to make me happy. Although he didn’t have to, he took my boyfriend and I on the day to the nearest station to avoid being late for work and kept me updated through texts on when It’s ready. His knowledge in every aspect of cars is out of this world and couldn’t of asked for a better person to assist me in purchasing this car. His professionalism has really impressed me and I’ve recommended him to a friend for future purchases. The one thing which really left a mark however, was when I came to pick up the car he had got me a bottle of champagne and a card for me as a graduation present. I was really overwhelmed by this gesture; no one has ever treated me like this as a customer. After nearly 2 months of traveling abroad with my new car, I’m still happy with it and the services I have been given (Europe road side assistance etc) Very impressed, thank you so much for everything Ahmed. Can’t wait for my upgrade!

J. T.

Excellent MOT and a cleaned car which it badly needed. The only let down is that this all took 2hrs while I waited. First hour was okay looking at all the new cars available in the show room, but the 2nd hour dragged.

N. B.

My experience at Watford Audi has been great. Right from the start, I have been well looked after by Waqar. He promptly responded to my emails/calls, arranged a test drive and explained the different finance options available to me. Having all the information well explained to me made the decision to move forward with the purchase very easy. I picked up my new Q7 last week. I will definitely be going back to Watford Audi for my next car purchase.

N. P.

Booked car for service and MOT.Some parts for service had to be ordered so left car with Watford Service Center over the weekend for parts to arrive and service completion.All carried out satisfactorily.Only complaint was when phoned the service Center for an update,couldn’t get through.Phoned reception to see if they could help.They informed me that they would email the service dept and somebody would phone back Which never happened.Towards the end of the day got a call that car was ready for collection.Wish somebody had bothered to inform me of the progress so I could plan the day.

A. P.

Great customer service. Highly recommended. Was dubious after last experience of buying a new car which was nearly 10 years ago and from a different dealership. Lee Carby at Audi watford explained everything fully but without being pushy and was easily contactable by phone and email. Set up appointment a few days before then went for a test drive and agreed a price. Delivered to my home address the next week as i didn't live close by, other option discussed was delivering it to my nearest Audi dealership. I intend to keep my car for the foreseeable future but if i did consider a new car again i would return here.

S. C.

Booked car in for warning lights Plug heater Eps And suspension light plus key didnt release Car inspected, report sent via email, i accept then have to wait longer for it to be fixed I get updates on issues that i didnt have before. Told car is now completed and i arrive to collect only to be told i still have warning lights on No i have the eps and suspension light, now plus i have the abs and handbreak lights on as well I am in on monday for further investigation, which i will wait for. This in my eyes should have been sorted in the first investigation I will not be very happy if i incure more costs due to a second investigation which was supposed to be done in the first one. Other than that i am happy with the service i have recieved Steve collins

J. M.

I had a horrible experience with the team at Audi Watford, I had quite a simple request that wasn't dealt with after two days. One of the receptionists was rude too which made my experience worse. I then spoke to a salesman there called Waqar who was able to deal with my enquiry within a few hours and completely changed my thoughts on this dealership. Waqar is amazing, I couldn't recommend him enough.

P. G. A.

Excellent service received by Hassan Baig. He really took the time to explain all my options and all the pros and cons of each, very polite. I had a very stress free experience when it came to buying my Audi A1 from the Watford franchise and unlike other Franchises, didn't feel pressurised to rush my decision. Would definitely recommend to any future buyers. Thank you again, Hassan! Very pleased with the service I received and very pleased with the car.

C. E.

Impeccable service as ever! Picked up my brand new S3 last week and was made to feel very much the VIP with the car undercover in its own private area. Hassan was extremely helpful and very informative when it came to picking the right car for my needs. Needless to say the car is a serious machine with exceptional build quality and toys, everything you would expect from Audi!

D. K.

As always, excellent service from Watford Audi. Attended to promptly, phone calls during the day to keep me updated, car ready to collect in the evening.

N. R.

5 star service for my MOT today, car returned cleaned inside and out and coffee and muffins available while you wait and a view into the workshop. Very quick turnaround from Antony Read and the rest of the service team, despite being very busy this morning and the MOT cost less than my original dealership quoted.

L. K.

Amazing experience with Watford Audi. Hassan Baig was extremely friendly and was willing to go above and beyond to ensure I got my new car as quickly as possible. On the day I came to pick up my car, I was unable to tax it due to the government website being unavailable. Hassan offered to drive the car to my home (30/40 minutes away) so that as soon as I was able to tax it, I had my car at home and didn’t have to travel back up to Watford/make another appointment. Nothing was too much trouble, would highly recommend.

L. V.

Had my car serviced and the whole experience was really easy and smooth! My car was picked up and dropped off without any issues. Thank you to the services department for being so friendly and looking after my car!

A. M.

Audi service was superb from start to finish. Communication was prompt and professional throughout, and any questions I had were answered fully.Can’t recommend highly enough - couldn't be happier with the quality of service and experience of dealing with Adrian!

F. J.

Nothing bad to say at all... Customer Service was of very high standard, Staff at Audi Watford are incredibly professional, in particular Jawad from Parts, Claire from bookings and Stephanie. Very happy customer

P. T.

Just bought my car (second hand A4 TDI) from Watford Audi from a sales advisor called Patryk. He was great, and my wife and I are very happy with the service we received (and the car!). He took the time to listen to what I was looking for and then over the next few days started to send me examples via e-mail to help me get a better idea of what different options I could get for my budget. He remained patient and friendly whilst I kept changing my mind. When he found a car I liked the the price and spec of, he took the time to make a video so that I didn't waste my time coming over if I didn't like it. Turns out that was the car we ended up buying. He guided me through the sales process in the right way and at the right speed - no pressure, but appropriate encouragement. Even after we bought the car he continued to check in with me to make sure that everything was ok and whether I had any questions. It's very personal service which you don't always expect from big dealerships. Very impressed, very pleased and would certainly buy a car from Watford Audi again (and definitely through Patryk).

B. D. 1.

A fantastic experience from start to finish. Anthony Argotis assisted us in choosing our Audi A3 S-Line. He was very friendly, passionate and very knowledgeable. He even gave both me and the wife a crash course in driving an automatic car. Top service from a top guy - highly recommend him. Very happy with our new Audi 👍🏾

R. T. (. t.

Nice car but very poor dealership. Pressure to purchase unnecessary add-ons. Pressure to complete deal to dealers timetable, which I agreed to, but then they didn't meet the deadline. Unable to view car prior to almost non-existent handover. No fuel in car at late handover. Damaged window, which they have agreed to replace but are doing nothing about resolving...... Following my posting of this review I was contacted by senior management at the dealership who did their best to resolve all my grievances and issues. It is often said that you don't know how good a company is until they have to deal with a problem and in that respect Watford Audi have done exceedingly well, it is just disappointing that all the problems were of their own making and could have been completely avoided.

P. B.

Friendly staff. Was sorted very quick.

J. M.

Spotted a car in autotrader and travelled down from Kettering to view/test drive. Gareth King met me and then proceeded to become a credit to the business. He patiently answered questions and kept everything at a nice pace. His attention to detail and professionalism should be admired. We had a good haggle over prices and reached agreement on the car. On collection of the vehicle again he dealt with utmost skill and aplomb and even after a drive from Birmingham (where I work) and then facing a drive back home to Kettering I felt completely relaxed and at ease in his company. I left and enjoyed my new car on the drive home and then the following evening I was pleasantly surprised to take a courtesy call from Gareth who was enquiring what I thought of the car. I only wish that I could deal more with people like Gareth on a more regular basis. He is a superstar.

D. B.

Great availability and custimer service on the day when I dropped my car of for a major service. However.....when your paper work says the car had been washed and vacuumed, it’s annoying when it comes back dirty! Not like the service is cheap. If you’re not going to do it, don’t print it on the paperwork.

O. f. T.

Excellent service by Dave & Lauren. New update installed in my MMI and issue fixed! I recommend Audi Watford

s. n. (. N.

Staff are usually friendly and helpful. The car was serviced well and useful advice given on tyres, exhaust and suspension. It's not the cheapest but it is good quality and you know what to expect.

L. S.

When I first came in to the showroom the first person to come and shake my hand was Ahmed Haider who made me feel welcome and he has been brilliant throughout. Opened my eyes to the car I wanted and went out of his way to find a car I wanted and has succeeded. I am looking forward to collecting it when it's ready. Ahmed has made my experience phenomenal without his input I wouldn't of got the car I wanted even on the test drive with Ahmed he went through everything with me and made me feel so comfortable I cannot recommend Ahmed or Audi Watford enough, Highly recommended.

D. M. (. D.

Generally was a very pleasant experience from start to finish. Ozzy Lagrabli from Watford Audi was absolutely amazing, very professional, friendly. Helped me with every request and answered all my questions and to be honest offered me much more with some extras. Helped me to own Audi car which I always wanted . So I'm very very happy! Thank you so much Ozzy Lagrabli and Audi Watford for my dream come through!!! :)))) xxx

J. U.

I first bought a new car from Watford Audi seven years ago and have been a customer ever since. If ever there was an issue or problem it was dealt with promptly and to my satisfaction. Recently I thought about changing my car and went to the showroom for further information. I was greeted by Hassan Baig and we discussed my needs regarding a trade-in etc. Hassan, who I found to be very personable and with a good product knowledge went though everything in great detail and an order for a new car was placed. From the time of placing the order to the day of collection, Hassan constantly kept me updated on progress. Many thanks Watford Audi and Hassan for all of your assistance in making this a pleasant experience.

R.

Good selection of cars, friendly staff (good product knowledge), nice cookies, lousy coffee

S. G.

Excellent!!!!!! I bought a new Audi A5 Coupe form Watford Audi. I dealt with Phil Cooper who I must say was totally professional, didn't judge me and made me feel a very important customer. I would definitely return to Watford Audi after this experience. It really does help when you are dealt with by a professional and courtious sales professional who knows how to treat customers.

A. S.

First time in my live I was really enjoyed the professional help from your staff Mr. Ilias Panagiotopulos and I was really happy to be in Audi Watford branch. I wish you and to my self to always find so professional help and great attitude from your staff. Your sincerely Andrew Syrek

a. p.

Excellent experience from Lee Carby! Great salesman and accommodated all my questions etc. Do your homework and read all paperwork... Lee is there to make everything easy for you. Even picked me up from train station to drive the car away! Thanks Lee! Best wishes!

N. B.

It's an impressive looking dealership but I felt very uncomfortable in the dealer where everyone seems to where suits and all the talk is monthly payments. the cars seem to be from the testosterone gear generation. We looked at the Q3 and I was horrified that there was no electrified version and it did not even have rear usb sockets. The cars seem far too wide. Why in earth does the new Q3 have to be sooooo wide. I look forward to a more electrified range.

D. F.

MOT quick friendly service, same day no issue and a nice clean car afterwards. Even my gym sweat stains 😆 cleaned from the driver seat!

C. C.

I traded my A3 in for my dream car, a TT, recently. Watford Audi has a great show room, and Phil Cooper was excellent helping me build the car I wanted for a good price. He kept me updated throughout, and the car was presented beautifully. Will definitely use again in the future, Audi's are great quality, and Phil Cooper and the team made the experience exciting. Fully recommend.

Y. H.

I found the sales executive that I used to purchase my beautiful Audi, Lee Carby to be most considerate and helpful. He had excellent customer care from the beginning of the sale until the end. At one point I panicked and he had rest assured me everything would be on point. I am so happy with my Audi and would purchase again from Audi - Watford. Thanks once again Lee Carby!!

J.

I received 5* service from Simi at Audi Watford this weekend. The loss of 1 star was down to a slightly chaotic wait at reception beforehand. It would not deter me from returning, however. It is refreshing to receive warm and personal customer service from an Audi salesperson who wasn't either complacent or watching their watch or their commission too closely! This is in contrast to our local showroom in West London. For all is may be flash, it lacks the warmth and sincerity that people like to buy from. Well done Simi and well done Watford!

R. B.

The team at Watford Audi are outstanding! It really is the best experience you can have from when you walk in the front door. Professional yet personable, knowledgable and understanding. I can not fault this place!!

T. F.

I recently bought my car here (August) and was very well looked after by car salesman Hassan Baig. From the minute he met my husband and I he was nothing but polite, helpful, informative and a pure pleasure to talk to. Not only was the care I got while buying my car excellent, the aftercare was just as good. You do kind of expect that once you leave the forecourt with your car they won't be interested in helping you if you have any queries or issues but this could not be further from the truth. Only a month after having my car, someone crashed into me, and when I called Hassan to get some advice he provided me with more than that. He arranged for the Audi authorised repair workshop to call me and my car was taken away 3 days later. (The service was fantastic from them too - Pentagon, Hatfield). Hassan took all the worry and stress away! So do I recommend Audi Watford, yes, but in particular Hassan, he is a really welcoming, friendly, approachable sales person. I sent him umpteen messages between buying my car and collecting it and he never made me feel I was being a pest! Thank you very much!

S. T.

My issue was dealt with without any argument or stress. I did identify the problem and audi was aware of this issue already so they did sort it out without any probs. It was dealt with efficiently. Thanks Abbey for been very professional and kept me up to date all the time. Very friendly too. Abbey tried her very best to keep things simple and straight forward and I thank her for that.

C. W.

Superb service , polite , prompt , friendly , kept informed , and true to expectations , jobs were completed earlier than expected ,would definitely reccomend

s. c.

Its 2nd time we come back to Audi watford in 13mths ...The showroom looked lovely as always! The Customer service was simply outstanding and the changeover of vehicles was unbelievably quick, extremely smooth and stress free!. And all down to the particular Salesman Waqor thankyou so much!!!.. your customer service skills are simply outstanding!!.. he in particular very knowledgeable, understanding of what we were looking for and went above and beyond... also Steve for his part to many Thanks. Great team there and it reflects.. Thanku Audi and Waqor 😊.

B. M.

I had my first service but when I get my car back I had observed that in my car boot all my stuff where unpack. Car was not washed and there was some oil stain on drive side door. Apart of this the service was done but not like Audi standards.The staff was helpful.

d. a.

This is not my local dealer bur I drive the extra miles to come here because the staff are incredibly pleasant and eager to help and the service department are equally pleasant and efficient.

A. O.

Simon service advisor/manager up to know 10 put of 10

C. G.

all staff were friendly and welcoming, especially Lee C who was very helpful in regards to what I was looking for, He went through everything I needed to know clearly. I did purchase a car the following week with Lee and once again he was a great help. Would definitely recommend him.

D. N.

Watford Audi always provide great advice, support and service in anything related to my car. I would recommend Watford Audi everytime. Thanks again Watford Audi.

L. B.

Today I am so pleased I came to Audi Watford, I had went to get a car originally from Kia as you can see in one of my other reviews it was understaffed the cars are ugly and overpriced and the staff were rude it took 5 hours for nothing so I gave up waiting after the 5 hours and decided to go to Audi as I knew people who said that it was really quick and easy, the staff were polite and the cars are absolutely astonishing which was all totally true. So it was like it was meant to be, thanks Kia for wasting my time and making me want to leave now I’ve got the best first car ever a Audi A1

v. s.

Went it early morning to have my car serviced, later to find I had booked it in the wrong branch! Even so they were very kind and offered to carry out the service there. Special mention to Adrian who sorted it all out

H. P.

Great service from Donia and team at Watford Audi. Was a quick drop off and collection with everything explained.

L. D.

Car service was carried out really quickly which I was pleased about. However the wash and vac that comes with the service, they may as well have not bothered came out looking worse than when it went in, terrible job. Thanks anyway!

P. S.

Great service despite social distancing measures. The guys here have adjusted very well and are providing an effective and safe service. Top job.

j.

Not the best experience if I'm honest.The part exchange offer (Car Auction Price) ALL Audi dealerships offer for 2nd hand Audis which are older is awful and borderline insulting. The sales rep when asked if I could take a car for a test drive was surprised. If I'm going to spend lots of money I do expect as discussed on the phone prior to my appointment to take the car for a drive. The car was swiftly presented minus its rear diffuser and literally on fumes!! Drove to the nearest garage added a few quids worth of the lower grade Diesel (I Thought Audi recommend the higher grade on Diesel engines) only to drive out the garage and car generated an Engine Management Fault ..(Particulate Filter Warning.) We get back to the dealership and I ask questions about some of the controls and settings ...but by this point the salesman was clearly not interested....This is not the kind of Service I'd expect from a premium brand car dealership. On the plus side the location and presentation of the Dealership is perfect with loads of parking.

N. M.

I have been an Audi driver before and love the brand. Having the great pleasure of dealing with Lee Carby and Stinder Dhaliwal at Watford Audi for my recent new transaction I really couldn't be happier. They made me feel valued at every step and balanced personal service with excellent professionalism. It never felt salesy and Lee's attention to what I wanted really went the extra mile. The small things are still important here at a big dealership which means a lot and the customer experience I enjoyed should go a long way to reinforce my brand loyalty. Long may such service continue. Thank you to you both.

A. C.

Excellent, knowledgeable and super friendly service.

L. E.

I Want to say thanks to Mohammed Momoniat at Watford Audi. Watford Audi is not my local dealer but was recommended to me via a friend. Mohammed made the transaction very smooth and efficient despite dealing over the phone/email. He even drove to Leicester to complete forms with me during his weekend. Great deal, Service and handover experience. 5 Star Experience

R. O.

I have visited Watford Audi on many occasions; originally when purchasing my Audi, subsequent services and MOTs and most recently trading my Audi for a newer model. Every time the service has been exemplary and nothing seems too much trouble. The most important factor for me is flexibility and I am always given plenty of options when booking a Service. The staff are friendly, polite and most importantly very professional. I would recommend Watford Audi to anyone.

B. M.

Fantastic experience, showroom was amazing. Brought a audi a3 from there, Waqar talked me through the entire car. He answered all the questions i had regarding the deal, and made it a more pleasant deal overall. Would recommend.

E. L.

Lovely brand new Audi Q2 in green. Thank you Tom, Tom and Jags for making the return to uni trip more comfortable!

Y. P.

Fault was rectified. However, it was said to me that my car would be cleaned and vacuumed prior to pick up. Neither of those things were done and I had to delay the pick up and rearrange my day because of them! I'm not asking for either of those things to be done before I pick up the car so next time don't lie about having done those things and assume I won't realise...

A. A.

Extremely friendly staff and a well done job . The best bit is the after service health check which at times can be worse but beating in mind the normal wear and tear over the years to certain parts is acceptable. Highly recommend the dealership

P. S.

Exceptional customer service. The young guy in the service department was very helpful and knowledgable. The showroom is beautifully designed and well kept, everyone seems so helpful and happy. Makes a change to other car dealerships I've had to visit in the past.

N. J.

Watford audi offered me excellent service and I can't fault the overall experience. I originally went to audi in amersham but each time I visited they were "too busy" and asked me to come back. Watford audio on the other hand and specifically Hassan Baig were excellent and prepared the car / paperwork and overall service in a very natural and efficient way .

A. Q.

Well ….what can I say …. firstly my search for a new car was very precise and specific and I basically narrowed it down to an Audi A5. Why go to this branch ??? 1. My salesman is called ANTHONY AGROTIS --REMEMBER THAT NAME !!! 2. The receptionists and telephonists at Audi Watford all have a lovely tone about them and they're all professional which is crucial and I like that, it makes you feel wanted and valued as a customer. 3. ANTHONY AGROTIS - RMEMEBER THIS NAME …. Went well above and beyond the words of satisfaction... OMG... He was 2 ears and one mouth... perfect salesman who knows his stuff !!! … I told him my specific requirements and spec, and I am fussy. A car was located. He sent me a video, convinced me that I would love the car, told me the facts about the car, travelled 25 miles across London to let me test drive it during my hectic work schedule, because I couldn't get to him, secured a fantastic deal, actually deal of the century to be honest and his efficiency is second to none, (so much car for the money) and to top it all off now that I have played around with all the gadgets and toys on the car, I have found so many surprises that I didn't even know the car had …. I am like a big Garfield cat that has eaten a juicy creamy Cheesecake smiling from ear to ear. If you was a super hero like Batman and you had Thor and Hulk on your side Anthony would be the Superman you need If you're serious to buy an Audi and want to get a deal done see Anthony you won't be disappointed. Thank you very very very much for a lovely new car. Forget the gold stars ... they should be platinum stars

J. H.

I bought a new Audi TT in March 2016, the sales advisor was Hassan Baig. Everything went very smoothly and Hassan was exceptional throughout. Every staff member I encountered was friendly and took care of me. The car was delivered on time and is fantastic in every way. I highly recommend Watford Audi, they are a pleasure to deal with and nothing is too much trouble

D. J.

The store is huge and what came with the great visuals, was the even greater experience!! Having a clean and friendly environment to arrive in and the hospitality of the receptionists. But what made the best impression was consultanting advisor Patryk who brought all my needs together and left me with my decision to buy my new premium luxury Audi A3!! I went to 2 other Audi branches and this Branch in Watford was above and beyond both previous branches put together!! Can't imagine going anywhere else!! For your time and expertise... I give a Massive Thank You to Patryk👍🏾

D. S.

I had a wonderful experience. Staff were helpful and accomodating. No pressure or push to buy a car but a genuine friendly approach from Waqar Majeed, to help me make an informed choice. Waqar provided the best guidance and support and I would recomend both him and Audi Watford to anyone with complete confidence. Thank you for a great experience.

B. R.

After driving a company chosen B*W car for 5 years I longed for an Audi of my own again. From the moment I set foot on the forecourt, and Patryk Fetter approached my family with a friendly welcome as we browsed, I could not have wished for better service. His authority and knowledge of the cars was reassuring and helpful, and his genuine willingness to make my carbuying satisfaction his priority was exemplary. He dealt with queries immediately and troubleshooting was handled with expedience and good grace. Even when he was clearly very busy he found time for me and never appeared ruffled or anything less than completely focused on my case. He was never less than calm and expedient at all stages of the process. I never felt rushed or pushed and that led me to ask for him personally every time I visited again before deciding on the car I wanted. I drove off in my Allroad today a very happy man. Thanks very much Patryk!

P. L.

I was a returning customer up until my recent service. Had to pick up my car as the Natwest Bank crisis meant I couldn't pay over the phone, wasn't even offered a lift even though it's a short drive and was supposed to be a collection and delivery. My car had been collected for a basic service at 8am and only got a call at 4pm to say it was completed and the problems reported couldn't be done as they left it so late to work on it. Arrived at dealer and the reception staff were very polite. The service advisor barely talked to me and didn't feel valued. Got to my car to find it had been damaged and spoke to the Service Manager, he came out and said he'd get it sorted, explained about bad service and not even a sorry, just said the person I was dealing with was leaving. I've chased the dealer about damage and no reply. It's a lovely looking building but will never return. Would strongly advise not to use the service department.

N. W.

Just took delivery of a A3 Sportsback S Line and was looked after by Ahmed Haider. I only popped into Watford Audi to check out the colour Nano Grey which was the colour of another A3 I had lined up with another dealer. I didn’t really like the colour and got chatting to Ahmed who searched around for my preferred choice of Daytona Grey. Ahmed pretty much matched the very good offer I had from the other dealer and the car he sourced included the Tech pack (which I really wanted and the other A3 did not have) heated folding mirrors and heated seats (again the other A3 did not have). I found Ahmed both personable and professional and he kept me up to date with the swap deal which needed to be agreed between the 2 dealerships before I could take delivery of the car. I’d also like to add that I was made aware that Ahmed had some close family illness issues he was dealing with at the time but even on the days he was not in the office due to those issues, he keep me informed of developments. Picked the car up last Friday and so far so good!

A. U.

Was served by a lovely gentleman called Hassan. It was my first time purchasing a car and he was very helpful. Hassan went above and beyond to help me and he found the right car and right contract for me. He wasn't pushy and always had the best intentions . I am really pleased with me new Audi A3. Would definitely recommend Watford Audi!

F. F.

We would like to thank Anthony Agrotis for the excellent service we received from him at Audi Watford and can only say that our shopping experience was entirely pleasurable. Anthony's help and patience was immensely appreciated. Audi Watford was a revelation following our unsuccessful experience at Audi Tamworth, where we were left unattended and in the believe that the sales staff weren't keen on selling their car. Anthony matched our enthusiasm for the orange Audi TTS and we are absolutely delighted with our choice of car. Anthony offered us a range of extras, service and finance options. His professional advice was much appreciated and we felt we were in good hands. We will definitely contact Audi Watford for our next Audi purchase. Many thanks!

J. W.

I received amazing service and support from Hassan Baig when buying my new car 2 weeks ago. He was extremely helpful from the first enquiry I made to completing the purchase of my new car. Couldn't be happier!

K. B. Y.

I was very satisfied with the purchase of my first Audi. Hassan was very helpful and friendly. He has an excellent product knowledge and is customer focused. The car is brilliant and I really enjoy it.

J. M.

My experience with AUDI Watford was great 2 years ago (purchase); equally great a year ago (service); and utterly God-awful this year (service).... until Ms Louise Ward (Service Manager I think) stepped up and sorted it all out. Promote her, AUDI.

S. D.

similjit nijjar was the best! with going through the process of me buying my car. very professional from start to finish made me feel at ease it was so nice to have a lady with such expertise done a great job very happy customer! and would recommend her to anyone great asset to the company.

A. P.

Want to highly recommend the excellent experience that I received from Hassan Baig at Watford Audi. The whole process of part-exchanging and purchasing my new Audi went seamlessly and was completed in mere days. Hassan managed to organise an excellent finance package when the first provider didn't come through and again all within a day. When I received the car, it had been detailed carefully and Hassan wisely advised me to purchase the optional care package which would recommend to any customer covering replacement of tyres, keys and minor damage repair as it is such excellent value. Also, even though he was on leave, Hassan organised all the transfer of my private number plates onto the new car. I would certainly purchase another vehicle from Watford Audi and would like to thank Hassan again for his kind help.

E. E.

It was an absolute pleasure dealing with Scott Mahoney. I walking in with a hazy view of what I wanted but Scott was able to take that and turn it into a car and a finance plan that was better than what I had thought I could get in the space of a few short minutes! Knew just how to keep my daughter busy while I signed papers too. Thoroughly recommended!

s.

Second car I buy at Watford Audi and as always very pleased with the professionalism and efficiency everything is done. Hassan Baig is fantastic and I look forward to dealing with him again in the near future. I would recommend anyone to deal with this dealer and with Hassan in particular.

G. W.

Covid aware and professionally handled enquiry. Book a slot in advance if you want to have a traditional sit in open ddors etc experience.

T. (.

Dealt with Patryk in order to purchase a used Q5. This is one of the best experience I have had: friendly, quick to respond, clear and to the point. All my (numerous) queries were answered rapidly. The test drive was very representative (not just around the block on A roads). The after sale experience was also excellent with regular follow up on outstanding items and queries (ie documents...). I would most recommend this dealership. The service I have received was second to none.

R. S.

We had fantastic service from the whole staff, and especially from Lucy Cheeswright. Lucy was throughly excellent from start to finish and we would whole heartedly recommend her. We are very grateful for the care, help and service you gave us. Would definitely recommend this garage.

c. c.

We received exceptional customer service, from the start to picking up our new car. Thank you Hassan Baig for making the whole experience a first class one! Superb customer service!

O. R. (.

Really good service. Thanks to Adrian for professional, attentive, thorough job done to my A6

P. T.

We were very impressed by the service we received from Lucy Cheeswright. She is so incredibly helpful and her knowledge of the cars is outstanding. She was an absolute pleasure to deal with and we will definitely recommend her to family and friends.

A. M.

As always super professional service by super professional people and company.

L. J.

I've dealt with a few car sales people within the last few years and have to admit that PATRYK FETTER (Watford Audi) went all that extra mile to meet my needs and expectations. Exceptional customer service skills and customer orientated approach made me feel at easy and certain that I am going to come back again & again. Top sales person that deserves to be recognised. Many thanks. Leszek

Z. J.

I would definitely recommend Audi Watford - in fact I have already told my friends who are thinking of upgrading their car to go and visit Lee Carby!! Unfortunately I didn't have an appointment but Lee still took the time to fit me in his busy schedule. He took the time to show me all the potential cars that would be suitable for me and we finally found the perfect car! Lee went through all the details and answered all my silly questions - it was my first time buying a car :) When I went to pick up the car, Lee took extra time to sit and explain all the features because they were all new to me - even though it was getting really late. It's been a week or so and Lee has made a couple of follow up calls just to make sure that I'm doing okay and if I need any more help! My parents were with me and now they're thinking about upgrading their car to an Audi from Lee again! I bought an Audi A1. I have peace of mind because of all the checks etc that they have carried out. The car is in perfect condition!

Y. P.

Best Audi dealer by far. Hassan Baig was very knowledgeable, efficient and helpful. The buying process was very smooth. Hassan has kept me up to date on the progress of the factory order from the start. Very good customer service! Highly recommend! A+++

D. T.

Fantastic customer service from Adrian from start to finish. Knowledgeable and very professional throughout.

M. R.

Smooth check in. Efficient friendly staff. Work carried out to my satisfaction. Kept informed.

J. C.

Had my a5 serviced here. Very friendly and helpful service staff, great attention to detail and good value. Would definitely recommend! Service manager Louise was particularly helpful and sorted us out a courtesy lift whilst we were waiting.

J.

Receptionists are useless. Salesmen are useless. Service are useless based on past experience (almost as bad as Finchley Road Audi). The only useful person here is Anthony, he's a salesman but he is actually a member of the real world. Doesn't sell like a robot, just acts like a normal guy. Seriously, this place needs to work on efficiency and retrain all but one of the staff. Here's an insight into my experience. I walked in. I'm here to collect my car. Forgot the guys name (it was Anthony), both of the lazy receptionists just sort of gazed at me. Told them the reg and that its right outside. Then some other guy came over and insisted another guy sold it to me from another department. Then got my name wrong many times. Then he disappeared, never to return with any useful contribution. Seriously?! All you had to do is ask who is waiting for the customer who bought xyz car outside. That was it! Anyway. Shout out to Anthony when I eventually found him. He is a seriously cool guy

d. r.

We brought our Audi-A4 from Audi Watford. The staff were friendly and welcoming, especially Patryk Fetter. Patryk looked after us throughout the whole deal (he even made sure that our two boys were happy whilst they waited!) Patryk was very professional, kind and genuine (rare character - hard to come across these days!). Excellent customer service throughout. We are very happy with our purchase and would definately recommend Watford Audi to our family and friends.

A. A.

Excellent customer service. Highly recommend and Sanj was so helpful

P. M.

Extremely well looked after by Hassan from the first phone call to the handover. I was given honest advice all the way through and definitely got the deal I wanted, on the car I wanted. Not a bad word to say.

H. B. (.

I had a lovely experience at Watford Audi, I walked in and was introduced to Hassan who guided me through the Sales Process and helped me find a suitable car for family. Thoroughly enjoyable person to deal with.

A. C.

Bought an Audi A6 from Audi Watford. The salesman Waqar provided an excellent service all the way through. Very knowledgeable on the cars for a very young man. I am very pleased with the car so far. Many thanks.

D. H.

This is the second time that I have bought a car through Watford Audi and the attention and service I received was excellent both times which is why I went back and would do so again. Unusual in the industry, in my experience, but Audi Watford have got it right.

A. S.

1st Class service. I always use Watford Audi although I have two other branches of Audi that are closer to my home. Worth going a bit further because they always go the extra mile

A. J.

Booked the car in for a service, the people were awesome, but was told I would have to wait till Jan for some investigatory work, that’s a shame. As I said great service though, no pun intended.

D. Y.

Adrian Drekov was exceptional. He made me feel welcomed and explained the comets process in details, before I hand in the keys. I was sure that my car will be well looked after. Thank you Adrian.

M. G.

Excellent, speedy and courteous service provided every single time I visit. Highly recommended.

A. J. S.

Amazing service from everyone at Audi especially Ozzy who i was dealing with. Made us feel comfortable and helped us out every step of the way!

K. C.

The car was booked in for its first service. Everything ran on time and I was kept well informed. It was an amazing service, the guys were polite and welcoming. Definitely recommend.

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