Reviews of Mercedes-Benz of Worcester. (Car Dealer) in Worcester (Worcestershire).

Mercedes-Benz of Worcester

455 Reviews

279 Comments

Car dealer

Mercedes-Benz dealer

Hindlip Ln, Blackpole Rd, Hindlip, Worcester WR3 8SB, United Kingdom

Description

Information of Mercedes-Benz of Worcester, Car dealer in Worcester (Worcestershire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Mercedes-Benz of Worcester

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Mercedes-Benz of Worcester

S. W.

From beginning to end the service and communication was absolutely superb. Considering I purchased the car over the internet without viewing the car - the outcome was even better than I had expected. The delivery took place a few days after the confirmed deal …….. driver was first rate. I would thoroughly recommend this company and it’s staff without reservation.

S. M.

I recently brought my first Mercedes from Lookers Worcester and I cannot recommend them enough. Simon Archer made my experience, easy, quick and enjoyable. The process was made so quick and easy, and Simons customer service was everything I hoped and more when purchasing the car. I can’t thank Simon enough for his brilliant knowledge and fanatic personality.

S. l.

Yes when I originally contacted Mercedes Benz to book my car in for a recall I was told by the women who booked it in for me that there was no courtesy cars available at all and she was vague and couldn’t tell me how long I would be waiting for the repair. After booking with her my partner called back 5 minutes later and spoke to someone different and they said in actual fact they did have courtesy cars available and a earlier date available and booked me in. The customer service from her was disgusting, as a loyal customer we should be treated equally to all others. The guy who rebooked and also sorted the courtesy car was really helpful and on the day of the recall all the staff who were there on the day were brilliant and helpful. Really informative and kept me updated, also made sure my car was ready for the time stated in fact it was earlier which was a bonus. They were accommodating to the time I had to collect my son from school in the afternoon. Brilliant customer service from them. Thank you.

G. E.

Just wanted to say a big thank you to Mike Langford at Mercedes Benz of Worcester who provided excellent service throughout the sale of my old and purchase of my new car. He was extremely knowledgeable, had answers to all my questions and comes across a very down to earth and genuine lad. Thanks again Mike, loving the C300.

m. b.

I was very pleased with the servicing of the vehicle by the workshop, all the staff at the dealership were helpful and informative, and the car was returned to me like the day I bought it. I appreciated the advisories to keep an eye on before the next service. Thank you, Mark Baker.

R. G.

Very good. Friendly, professional and efficient service, with no unwanted or unexpected surprises. I appreciated the very good facilities and desk area for me to work whilst I waited. The boiled sweets are a nice touch. The car clean could have been a little more thorough perhaps? VASTLY superior service by your dealership than the one where I bought the car (Mercedes Loughborough) which was and still is horrendous. Mercedes should be thanking Lookers for rescuing them from Inchcape in my perception and experience of and with the Mercedes brand.

J. C.

Well it's our third car with you and to be fair the service you have given has been outstanding, one member of staff that truly goes out of his way to make sure we are happy is Ed Cheshire. He has over the last 6 years has been amazing, has all the time in the world to chat and discuss options and situations as the 2 salesman we have dealt with in the past have left. Our new appointed salesman Mike Harris has also stepped up to the mark and we have become the proud owners of a new C300 well before time. The 2 previous cars a CLA250 and E 350 coupe have instilled immense faith in the brand and we hope that our new one continues the trend. We don't pop in that often but when we do we leave with a massive smile and to say your hot chocolate drink is the best in the country. I truly hope that the relationship with your dealership at Worcester continues as they have a rough idea of what we want next, which as long as the world situation sorts itself out we'll be able to have..

B.

Car was picked up with 53% fuel and returned with 38% fuel for a 19 Mile each way trip driven for over an hour. Always had car serviced here since new and earlier in the year car wouldn’t start as battery in key died meant to change it at service! So asked this time and it was just left on seat in packaging after they said “oh yes we have already changed it”

B. T.

When I asked them to investigate a noise from the front suspension I felt that I was not being taken seriously . I was correct with my observation and they replaced parts under warranty . Great but this my second visit to the dealership and think they could improve customer relations to standard more of MB rather than a back street garage. After all my visit was factory recall involving taking 2 cars to & fro.

j. r.

I just bought a CLA 250 with the premium pack on it 22 plate off Mercedes of Worcester I dealt with a sales guy who they call H this was all done over the phone he initially sent me a video of the car answered all the questions I bombarded him with ha but he has time for me never pressured me once that's what I liked so I then contacted him after a few days he finds me a little discount as I paid cash an also delivered to me in Liverpool free of charge the car when it arrived was exactly how I expected it an beyond the delivery guy was a really nice fella we had a chat but getting back to H he is a credit to Mercedes very professional an polite an new everything that I needed to ask him I can't thank him enough I'm over the moon with the car I traded in a Mercedes c class 220d he gave me the price a expected for it so I can highly recommend these at Worcester I thank H an all involved in the sale an delivery of my car good look to all involved for the future I no I'm going to enjoy my new car thanks a million Jimmy from Liverpool

J. D.

My dealings with Mercedes Worcester has been first class. Excellent pleasant and welcoming staff from the Service Manager, Bill Forbes, down to the team at reception. Bill, Elaine, Peter and Emily are people I have dealt with personally. I have no doubt that others in the team equally share and uphold Lookers great standard of customer service. I have no hesitation in highly recommending the Mercedes Worcester Lookers Dealership. James Driscoll MBE

L. W.

Slick, smooth service, nothing too much trouble. Mike Langford was a superstar and very professional from start to finish. It’s the small attention to detail that makes such a difference, overall a great experience…

B. Y.

I recently bought a car from Mercedes-Benz of Worcester from Lookers and I cannot recommend them enough. Simon Archer really helped us out and made it a pleasant experience. It was all easy, quick and seamless. Simons customer service was everything I hoped and more when purchasing the car. I can’t thank Simon enough and Lookers for the quality of service provided to me. Thank you!

T. S.

The sales executive Matthew was excellent and went out of his way to show my wife and I what was available to us as a deal and have a value for my car. Unfortunately we was unable to secure the funds at this time,

B. N.

I always book a "Waiting" service and use the great office facilities at the Worcester Centre to work while I wait. The team always very friendly and helpful.

R. C.

I needed a replacment spare key, staff were not really clear how to handle this problems -got sent around the depts and some staff were unclear what was needed and how anw and where. All staff were very polite and helpful- training needed only.

R. G.

Had my car serviced here after a terrible experience with my last visit to Mercedes Cheltenham and Gloucester, who I had previously used on several occasions. Worcester Mercedes was very easy to find, a short distance if the M5 & the showroom/ reception areas where immaculate. We waited for my car on the express service scheme and where very impressed with the size and layout of the waiting area. Large screen T.V. to watch Wimbledon on, separate work area with power points and desks to work from, kids play area and self service refreshments on tap. Very impressed with the service and will use again for servicing, even though it's slightly further to travel.

E. H.

Best coffee ever served by a very efficient black service receptionist.The whole atmosphere at the dealership has improved.My twelfth visit including buying the car.

N. E.

Ben from the Worcester branch was extremely helpful and polite. Made me and partner feel welcome and comfortable

J. s. K.

Mike Langford is a top sales man he did a fab job and was really friendly and explained everything about the car he made the sale really smooth and simple

D. P.

Had an outstanding service from start to finish ! Would highly recommend mike Harris as I saw my c class online living in Harlow Essex , done part exchange with my old Kia for my new c class convertible , which was delivered from Worcester and was a pleasure purchasing this from the start! No hassle and received a fantastic car Thank you Mike could not recommend enough

M. P.

I received support from both the dealer (Lookers Worcester) and customer services in dealing with a re-call notice from Mercedes UK. The re-call notice required more work than anticipated but the dealer provided a courtesy car and returned my vehicle to my home address when completed as I had tested +'ve with Covid.

K. W.

Excellent and friendly service with helpful staff. My car needs a major repair under warranty and the team give me confidence that it is in good hands.

T. W.

I thought the service was excellent from picking my car up the service and the communication and it coming back washed and vacuumed - perfect thank you 👍

B. H.

Ryan Henley looked after our requirements very well. We had explanation and the help of one of the service engineers/MOT specialist explain before our vehicle was booked in for major work, service< MOT and recall fitting of airbags. Car returned as soon as it was available. The whole process was excellent.

D. B.

Very professional, friendly and helpful. Showroom has a lovely atmosphere, staff very welcoming and enjoyed some lovely cappuccinos on my visit! Mike Harris, who sold us the car, was excellent. Delighted with our car, although not brand new it was beautifully presented and felt like a new when we drove it away. If you want a Mercedes don't go anywhere else!

S. L.

We were delighted to have been dealt with by Marcus Ogden. From first meeting Marcus, he helped us throughout the purchase and made things easier to understand. He was polite, well mannered and extremely knowledgeable. Nothing was too much trouble for him, even to helping us change the number plates on our exchange vehicle. Marcus had a great deal of patience and stayed well after time to explain finer details. He kept us informed via E Mail at every stage of the purchase. Overall a very pleasant and hassle free experience.

G. L.

All dealt with professionally and effortlessly for me. It would be preferable to have a replacement car for future

V. W.

Haim was absolutely fantastic and made my car buying experience extremely pleasant and stress free. I had poor experiences of other large dealers and H went above and beyond for me with a non-pushy sales approach. Highly recommend Mercedes-Benz Worcester!

C. B.

Your Sales Executive, Simon Archer handled the transaction professionally and efficiently, even coming in on his day off to ensure that delivery was proceeding as arranged and contacting me to advise approximate handover time. Chris B, Anglesey

J. C.

The staff are polite , knowledgeable and courteous They made me feel very welcome and looked after my car Providing me with prompt feedback when I returned to collect my car

D. H.

My SLK went in for a recall for a drivers airbag and I could not fault the service - friendly reception staff and helpful Service Manager - the work was carried out quickly whilst I enjoyed a latte and drooled over an SLM AMG in the showroom.

R. A.

Best service….. excellent staff specially Simon …. Bought a Mercedes e350 awesome

m. k.

Great service from James Wall. Courteous, professional and helpful

G. C.

The Salesman i had the pleasure with was Keith Thompson in Worcester Branch. He wasn't pushy, which i found refreshing as i am also in sales. i had planned to visit another Mercedes dealership but decided that i couldn't better the level of service i received from Keith and decided to buy from him. Top guy 5 ***** keep it up

J. L.

Fantastic service from the sales department from start to finish. The car was immaculately presented, the handover was informative and the paperwork was limited and concise. Massive thanks for such a stunning car and a great experience.

J. S.

I was anxious about buying a car remotely but James was very helpful and made me feel at ease. The whole process was pretty easy. I got the car I wanted for a price I could afford. I didn’t buy a service plan because I live in Glasgow and have a local mechanic who has serviced my husband’s Mercedes’ for years. I wouldn’t hesitate to buy my next car from James. Excellent service.

r. m.

Good location however been here and Stourbridge numerous of times trying to establish what the knocking noise is,Advised to keep bringing the car back however only had the car just over 6 months. Nice staff but never buying a mercedes again

D. C.

Extremely Efficient, all questions answered, issues resolved swiftly. A pleasure to do business with

P. C.

Car had an issue with transmission/brakes. Quickly booked in as a priority slot as safety related. Dropped car off - reception great. Call later, major work required - all covered under warranty - no quibble. Loan car arranged at very short notice. Excellent service, very happy with the way it was handled. Special thanks to Emily in service who arranged everything so well, and always a smile, so good to deal with

A. W.

As expected ,being a previous Mercedes customer I’m extremely happy I’ve chosen to go back to Mercedes.From initial enquiry about a vehicle purchase to picking up my car yesterday I couldn’t of asked for better service.A special mention about your sales representative Marcus Ogden at your dealership in Worcester who was especially attentive to all my needs and requests.An absolute pleasure dealing with Marcus who had more than enough time to sort everything out and to make me feel very welcome as a customer- a credit to Mercedes. And my new car is absolutely amazing‼️😀

T. M.

Found a car online and it happened to be on the other side of the country. On request, Marcus sent a personalised video given a detailed overview including the minor defects. Once an agreement was in place, my bank caused issue when transferring money, which i thought was the end of the purchase. However, Marcus came up with a workable solution. Finally, the car was delivered. On arrival, i got a good overview of the car and help setting things up. Thoroughly good service and I have confidence with Warranty and History in hand that I have a good car.

g.

I dealt with James in Sales and I must say he is excellent in his approach and very attentive. I think James really understands the customers’ needs and puts you instantly at ease. The drivers who delivered my car were also prompt, super friendly and professional. I must say the whole experience was handled in the best possible way without any stress or hassle. I never had to chase for updates and the electronic processes they use were a breeze avoiding all the back and forth aspect. I would highly recommend these guys as they deliver on their promises and pay attention to the small details. It was the best experience and service I have received from a dealership in many years. Big thank you to James for what has been a brilliant experience only wish I could buy him a beer for this efforts in going the extra mile.

A. P.

Absolutely phenomenal service from our main sales man Richard he showed us a range of cars in our price budget and was so helpful from start to finish. Also Ryan who took over the communications once Richard went on annual leave was also next level making sure we were kept up to date on when to expect delivery of our car etc to then the final hand over from Mike. Just a huge thank you to everyone at Mercedes Worcester you guys are the best and we will be back!

M. Y.

Buying and changing your car with lookers is very stress free , Keith our salesman was very helpfull and the car on collection was tip top. A very pleaseing experiance. Well done Mercedes-Benz Worcester. We will be back for our next car in the future.

W. B.

Emily in the service department at Worcester has looked after our needs for a long period of time which deserves our greatfull thanks.

C. W.

I asked for error codes to be downloaded as my Engine Management Light had illuminated a few days earlier but had now gone off. I was told this would cost £120. I was astonished at this as I would assume reviewing error codes was part of my Service Contract. I refused the offer as error codes are often inconclusive. Very disappointing.

O. G.

The experience from start to finish was seamless. The dealership were fantastic and Will who was the dealer looking after me was incredibly knowledgeable, professional and an absolute pleasure to deal with. I went from having a deposit on a used car at another dealership to buying a brand new car with Lookers Worcester, mostly due to Will and a few other factors! Can’t recommend Lookers Worcester or William Nock highly enough!

J. C.

The collect service was excellent, exactly as arranged and very friendly member of your team. Updates were great from Natalie, she is very efficient and good at her job. Disappointed that the car wasn't cleaned or hoovered on return back to me. Understand that Covid exists, but as with every other service out there, there are alternative ways to accomplish this. I feel that it is a very important part of the overall experience and has been sadly lacking twice now while my vehicle has been with you.

I. H.

Had problem with the aircon. The person who received my call tried to imply that it was normal until I explained that my wife’s Ford Fiesta climate control worked in a far superior manner. Booked in with no problem after that. It should not have needed this comparison to get the car looked at. All was good afterwards and the fault was efficiently rectified.

M. K.

Happy with the car and service, top class. Thank you Simon.

S. P.

My first time using you and my experience was very positive. I would like to highlight Simon in the service department who adapted his communication style to take into account my own personal knowledge of engines and how they work and what had failed in my car which was very refreshing. I will use Lookers at worcs again.

A. B.

Been using Worcester for a fleet of own and work cars since 2010 and honestly can say I have never had anything but outstanding service from Simon and the team. It's not my nearest dealership but the service side knocks LSH into the dust.

K. P.

Just bought my 1st Mercedes car & love it. Really well looked after. Our Sales Executive was not pushy just helped us understand. It was a great experience and for that reason we bought a car with them which I'm absolutely thrilled with

r. h.

Had a problem first Mercedes dealer had no idea what the problem was there explanation was II had backed into something causing the noise at rear. |First time have used Mercedes Worcester . Job quickly sorted at a very reasonable cost will use again . was fully informed at all times thanks

B. C.

James and service reception staff were outstanding and very accomodating to me. Unfortunately I have to return as my car I purchased has a faulty heat sensor switch and was not noticed before I collected the car. It makes things difficult as I am paid hourly and tend to loose a lot of money through time wasted. But, I am still very happy with the service I received from Worcester Mercedes.

L. R.

Expected more. Took my 2006 A class in for air bag recall this morning. Job took about an hour longer than I was told it would be, but not too bothered about that, they were busy plus, well Covid and all that. What disappointed me most was that getting back in the car, no one had bothered to reset the clock for me and the car hadn't been washed or vacuumed. I know these are small/silly things but after over a decade of owning VW's, Audi's and BMW's (different family members including my wife and I)I know that would have done. Plus, the car was always washed and vacuumed even if it was just going in for a small job. First experience of Mercedes, not owned one before and I must say the experience wasn't what I was expecting. Overall the staff were pleasant, but, the service I received was nothing special. Offered just 1 drink in the whole time (hour and a half) I was there. Wouldn't have minded except that, for obvious reasons, you weren't able to serve yourself. When other customers' in the waiting area were given their keys back, a member of the team would come over, sit with them and explain what work had been done, along with any additional work carried out or needed. When it was my turn my name was just called out from reception. I was handed my keys given an "all done" and that was it. As a business owner I was surprised by the perceived favouritism showed to other people as I try and give all my customers good service no matter how much money they spend. Not overly impressed. Sorry. Perhaps it's because mine is an older car? But should that matter? I will be looking to part ex it at some point, but for a newer Mercedes? Jury's out I'm afraid...

R. P.

I was a little concerned due to some of the low reviews on here however I could not be more impressed. The car was picked up late Friday due to breakdown. By 11 AM Monday morning the car was fixed, cleaned and ready for collection. Communication was excellent and they even fixed a small issue I was unaware of. All this done on warranty. From my experience it was excellent from start to finish.

K. P.

Just called in to get a replacement set of wipers. Not only were the parts readily available but the guys also fitted them immediately. Friendly, efficient and extremely helpful staff. Highly recommended. Thank you Andy and Harry.

Z. K.

Found a stunning E220 on Autotrader and contacted this branch for more info on the vehicle. I spoke to the sales exec Haim who told me the car had just been sold to another customer subject to their finance being accepted which was massively disappointing. The next few days Haim called me back to advise the car is back for sale due to the the other customers finance declining (what a shame) which made my day. So Haim ran through everything with me and emailed me any questions i had at the time. Fast response and sorted me out with a cracking deal with his manager. Really appreciated his help and sold the car to me at a great final price. Thank you 👍

B. P.

I’d just like to highlight the amazing customer service I received from James Stigwood. I’d spoken to several Mercedes dealerships on purchasing my first new car and was on the verge of purchasing from another group, but I was extremely unhappy with the service I was getting from them. James’ professionalism and commitment to customer satisfaction was a deciding factor in me purchasing through Lookers Group.

T. P.

Great staff. Great cars. Great service.

B. H.

The Sales person Mike Harris explained the purchase process in full. Good chap excellent salesman. And by-the-way excellent car too.

A. B.

Highly commending Will Nock with his fantastic, personalised service! He listened to EXACTLY what I wanted and searched far and wide for the right car for me. His sales style is very reassuring, and I certainly felt comfortable with the speed we progressed at and he was never pushy. Will also did his utmost in terms of ‘fighting off’ his sales manager to get me the best deals! I hope his scars have healed well! Overall a very professional service and easily the most contactable MB around.

G. D.

The staff are very polite and the service is excellent.

N. W.

I remained on the premises while the car was being serviced and MOT'd, in total a three and a half hour wait. While the hygiene and social distancing precautions taken were fine no one gave me any updates on progress during the time I was there. Anyone waiting for more than two hours really does need to know what is going on and when the car is likely to be ready.

D. C.

Had 2 new tyres fitted and my wheels were scratched during fitting, could this be passed on to the service department please. They do a fantastic job normally and this is the first time is happened, so could look in to the way they fit tyres in the future. Everything else was done to a high standard, and I was kept up to date by Ryan with the work being carried out.

R. W.

Servicing is astronomically expensive to the point where I’m afraid that the next service I have will be the last from an official MB dealer

B. T.

Please improve your electronic communication both with the main Mercedes website and internally(i.e. sales and servicing). I've been a Mercedes customer for 4 years and am totally amazed that in all that time the various offices/departments still don't appear to talk to each other or choose not to!

M. E.

Just bought an a class from Mercedes Worcester. Was very impressed with the service i received from start to finish, i was looked after very well . I received the car valeted to a very high standard . Thank you Mo

A. B.

I think you are very expensive. I had a class "A" service to my SL350 with MOT at a cost of £1,057.00 I also had a couple of fault's that I asked you to looks at.1) the boot lock does not always lock (perhaps 1 out of 30) and a slight leak from the roof down the RHS pillar. You charged me £120 just to look at these then quote me £460 to replace the boot lock, I fixed this with a squirt of WD40 and £440 for a new roof seal. Then £55 for a MOT when I can get an MOT for £35 at a plethora of garages. You are pricing yourselves out of the market!

a. m. h.

I have worked in the car industry for over 30 years looking after quality for various car manufacturers. I have to admit that this Dealerships staff have been faultless. They couldn’t have done anything better!

N. L.

Excellent service by staff I have known for 25 years

M. H.

Staff were very helpful and the environment is very welcoming.

D. M.

I purchased a used car and Marcus was very helpful and professional from start to finish. Nothing was too much trouble. I would recommend both the car dealership and all the staff for their high standard of work that made my purchase a pleasure. Thank you all.

S. O.

I received exceptional service from Nathan H @ Mercedes Benz Wircester, who despite these challenging times managed to expedite delivery of my car by 2 months plus. Thank you Nathan for going above and beynd and I know how much additional effort went into making this happen. The result!!! One happy customer.

A. S.

Customer service brilliant. Very helpful. I have done quiz regarding what 'parts' they sell but I have never seen the Parts Shop as I always go to servicing. Nothing is too much bother.

N. S.

Very great team at Worcester , very helpful as well, I've seen the car before i bought it and they offered me a drive test as well but i didn't wanted. Highly recommend to anyone!

A. M.

Phone Mercedes Bristol (local garage) to see what deals they had on a new GLA, didn't feel that they were offering a great price - did some research and phone Mercedes Benz Worcester - spoke to Dave, very helpful and responsive - phoned back the same day with a great deal - and trade in offer - without seeing my car. On pick up day, Edward was very professional - click and collect only but was very impressed with the service and COVID precautions. Will use Worcester in the future - although 50 miles away - easy drive up the M5 with the garage being located a couple of miles from the junction.

S. N.

They look after me when I visit and offer a drink. Was nice. It was clean and covid free I believe, I think price could be better but pay for quality of great car. I recommend it to a friend and they happy too as well

D. R.

Have spent a while looking for the perfect car for my retirement, we visited Worcester Mercedes to view a couple of likely candidates, we spoke with Mike Harris who was really helpful, not pushy trying to sell me something I did not want, we left saying we would consider the offers. After a wasted journey to my local Stourbridge Mercedes dealers, I traveled to Worcester, once again saw Mike, this time with Mike’s help I purchased a used C Class. From the sale through to the finance arrangements and the final handover everything was completed with no pressure. It has been a pleasure to deal with this dealership from really friendly reception, great sales and finance team, looking forward to continued business with the team at Worcester.

G. C.

No. Everything went very well from arrival to leaving with my cleaned and serviced car. Well done. Tin of sweets a bonus. Thank you.

S. H.

Excellent service from Dave Conyers at Worcester. Helpful, friendly, knowledgeable, nothing too much trouble and kept informed of process of car every step. Could not fault the service we received, superb..

N. M.

I had to explain the issues I had with the car, and how I had diagnosed them four times, to three different people. Each time I was speaking with someone who didn't really understand the issues, and I was not put in touch with a technician or engineer who most certainly would have understood. In the end, one particular issue was not replicated by the dealership because they did not follow my instructions, and therefore they did not remedy it. I will have to take my car to another Mercedes dealership, despite MB of Worcs being the closest to me. My job sheet also incorrectly stated the other issue I had with the car, although the technician was able to accurately diagnose and resolve this issue.

S. H.

As always the service team at Lookers Worcester were friendly, professional, efficient and made me feel very welcome. (A big thank you to Natalie).

D. S.

Whilst driving from Cornwall to Derby last week, ABS and Tyre lights came on. Middle of the afternoon and a long way to go, my wife called in to see if anyone was able look at the car. Everyone from the receptionist upwards was extremely helpful. It was put up on the ramp and problem was located, solved and 2 hours later she was on her way again. Excellent customer service especially considering no appointment had been made. Thanks to everyone involved.

J. W.

Full credit to Marcus Ogden who spent nearly 3 hours with me during consultation - I am delighted with my purchase and couldn't have felt more valued as a customer, which is more than can be said for previous dealings with other Mercedes dealerships.

E. C.

Excellent customer service , prompt efficient service , great communication and car returned washed ! Thank you all at Worcester

H. G.

We purchased a second hand car from a local car dealer and had problems, the car is still under warranty with Mercedes. Had to take it to this branch to sort. They where very helpful sorted no problem. Next car we buy will be from them.

S. M.

It's not often you have 100% positive experience at a main dealer these days. From personal experience they are usually disappointing, expensive and leave an air of despondence at the lack of care and value (all my previous experience with JLR dealerships) Mercedes Benz of Worcester are, in comparison, a revelation. My wife's SL's B service was much cheaper than expected. Couple that with some excellent (read: straight & honest) customer service regarding my GLE's B service due in 6 weeks. The service manager, Simon Underwood, came up with a financially judicious solution, saving me circa £500 over two years. In plain speak; a very happy customer who will be sticking with MB.

D. V.

The treatment was great. I am just very concerned that you are still unable to get for me new break discs for my car. Kind regards David Valentine

j. g.

James Wall & Ed from the Worcester site did much more than i expected with an air of assurance that made the experience a joy. I have no hesitation in recommending.

t. n.

I was extremely happy with the whole process of getting my vehicle looked at and all communication involved. I’ve had poor experiences with other non Mercedes dealerships and this pushes me in a Mercedes direction when it comes to a new purchase

M. H.

I had spoken to someone else previously and just on that phone call I decided I didn't want to deal with him so when I called back I made sure I spoke to someone else. I got Keith and he was extremely helpful and we worked together to get something we were both happy with.

S. M.

Too much admin and paperwork. Review how many times you asked me to sign online forms! Really pleased with my car and Mike (Harris) was excellent...I’d give him a job.

T. R.

I had my car serviced at Worcester Mercedes at significant expense three months ago. The aircon system required regassing but as the machine on site was faulty the job could only be partially done and I was invited to return to get it completed properly and was informed that it would be a quick simple job. I called today to book the car back in ahead of a long drive next week and got through to what I guess is a remote call centre who liaised with the dealership. Despite the inconvenience of me having to return the car and the fact that it is only a 'quick job' no space could be found in the schedule to correct the earlier service failure. Clearly a dealership that doesn't go the extra mile. Poor service. Rating increased in light of subsequent response and accommodation of my booking.

M. S.

Excellent service, thank you Rob in parts, all delivered as promised and Jamie was extremely polite, a pleasure to do business with professionals.

M. L.

Service was friendly, courteous and professional. The service team were exceptionally helpful, even recommending a route for my dog walk locally!

J. B.

Car was collected and returned to home by a very friendly man Car came back clean and lovely valeted inside and out even the wheels were shinning , very impressed with all round service and the sweets were a nice touch .

G. B.

I had my c250 serviced and MOT'd at Mercedes, Black Pole in Worcester. Absolutely brilliant! Many thanks to Simon and the team! I required my car to be done quickly so one of the mechanics came in early to get my car ready in time. Can’t thank you all enough!!

g. e.

I did the transaction with Richard Beesley. He was excellent, very helpful, patient, friendly and supportive. Very smooth transaction from beginning to end. Thank you Richard 😊

A. F.

Your sales rep David conyers was absolutely amazing, he gave impeccable levels of service including providing us with his mobile number incase we needed him on his day off, an absolute amazing gentlemen who I would happily recommend to anyone, in fact we referred a friend of ours to him already, even with being over 2 hours away would

J. M.

Michael Malloy was the person that we dealt with. He really listened to what we were looking for and ensured that they were able to meet our requirements. He was really polite, patient and certainly not a 'pushy' salesman that we have experienced at other car dealers. Thank you!

L. F.

First class service as always from this dealership in Worcester. I switched to the Worcester branch after having several unpleasant experiences at the Cheltenham and Gloucester dealership and I am very glad that I did.

S. R.

very efficient service all round.

J. A.

Staff went above and beyond - much appreciated.

N. R.

Highly recommend this dealership , travelled 2 hours to buy a car from Richard Beesley after dreadful experience at my local place. Finally a car salesman who listens and doesn’t try any push finance or products even after you have said it’s not what you want. Total experience was fantastic . Thankyou!

S. M.

James was 1st class, and golden stars all the way from start to finish, plus a box of Bonio's for Brookland our black Labrador, nice touch.

S. W.

Always friendly and efficient. Make you feel welcome and get you on your way as soon as possible. Felt comfortable and safe in the waiting area.

D. M.

Called to purchase some oil that was only available from the main dealer. I was informed by the stores man that they were about to close - not very politely. The dealership website gave different closing times than seemed to be the case. I wasn’t impressed with the attitude. I won’t use them again...

T. M.

Very easy to arrange the Service Safe and easy Drop-Off Excellent and well presented Video Informative and clear Follow-up call Fair and reasonable charges Car cleaned and Covid clean when collected Thank you

P. K.

James was great during this transaction. He made the process very easy and his easy going manner was a breath of fresh air.

R. R.

Great service once again on our third mercedes looking forward to our fourth in a few more years pleasure to deal with will nook and edd cheshire an asset to lookers and the mercedes brand

J. P.

We had. A problem with our Mercedes late on Friday night. Rang Mercedes, Worcester who said to bring in Saturday morning. Got there at 8am, lovely friendly welcome. Had refreshments and waited for a technician to check over the problem. Was kept informed during the hour we were there. Problem corrected and left 100% satisfied. Well done Mercedes-Benz. Very happy customers Mr and Mrs C Page.

S. W.

Thanks David for making the whole process of buying a vehicle simple and pleasurable. Good old fashioned service was very much appreciated

R. R.

We always moan about poor service but we never give credit to people who are pleasant and provide a good service that is pleasant and kind of makes life simple. In October 2018 I was getting ready to move house and my Motobility Contract was coming to an end too! I wasn't going to bother looking for a new car even though my current car had a horrible vibration and it was causing me a lot of pain and discomfort and I dredded going to a Dealership to pick a new car!! Well that was till I visited Mercedes in Worcester with my daughter, who is also my carer, where we met the lovely Carl Cull. We had arranged a test drive for a Sunday afternoon we turned up in good time and went to Reception to register. We were told to wait and someone would be with us shortly. It was a lovely day and we were really looking forward to the test drive! We waited and waited and time was ticking on and they were closing early because it was Sunday. We had come all the way from Birmingham and we were getting really agitated and p'd off by now. It seem as if all the sales persons had taken to the hills. We were just about to leave when the lovely Carl asked us if he could help, we said we had an appointment booked for a test drive and we were waiting for the sales person. We had been waiting over half an hour or so and there wasn't much time to start a car engine never mind to Test Drive one!! The sales person who we had an appointment with never made himsell known to us but You know who you are!! I wouldn't judge a book by it's cover if I were you, take a look inside and you might be surprised!! The lovely Carl came over to us again and said he would look after us. He was so helpfull and because we only had about fifteen minutes to test the car Carl said he would arrange for us to have another test drive so we could have a longer time!! I suffer from Arachnoiditis which causes severe nerve pain 24/7 and triggers numerous spasms so comfort is very, very important to me. We tested the A Class, lovely car, just made for me!! If I may say so a lovely womans car everything within easy reach!! Carl kept in touch and phoned me every week to see how things were progressing with my case. If Carl hadn't come up to us on that Sunday Afternoon in October we would have walked out and never gone back!! I have my lovely new A Class now and I love it! It is sooooo comfortable!! The lovely Carl still rings me to see how things are going. Is that service or is That Service!!! If you are looking for a car give Mercedes Worcester a visit! I would recommend Carl one hundred percent. He is lovely, pleasent, professional and a credit to Mercedes Worcester!! A message to the bosses I would keep a tight hold of Carl if I were you they broke the mould when they made him!! Thank you Carl

m. a.

A very friendly and polite service from Emily in the service department. Top marks to Mercedes-Benz of Worcester.

W. W.

Bought from Worcester after follow up call from Richard Beesley. The transaction from start to finish was excellent and very professional from both Richard and Luke

W. C. T.

We transport clients to and from Mercedes-Benz in Worcester on a regular basis, always high praise

F. A.

I write this review on behalf of my wife. I cannot praise them enough. 5 star service. Thank you Luke for sorting out my problem and going that extra mile to pick up and return the car. I would certainly use your dealership again and reccomend you to anybody.

S. B.

Nice atmosphere with many new models on display inside. Helpful staff, relaxed place with great coffee and biscuit choice, seating area and good toilets. Test drives available on visit

m. p.

First time I've brought from a main dealer but have to say what a great and friendly place to buy from. I dealt with Paul Fisher who was fantastic, he got me a great Px deal on my E class against an SL class, very professional and knowledgeable, even got my friend to buy a c class through Paul as well!

T. M.

A very well looked after showroom. The staff are top class and are keen to help. Snacks and hot drinks freely available too. A great representation of a classy brand.

R. H.

Very helpful & knowledgable. Matter of fact I test drove a car & ordered 1 3 days later.no pressure at all.

L. J.

Fab place with professional and extremely patient staff. Bought a fab car for a fab price. Service 5 stars ( if I could give 10 I would)

J. T.

My first visit here today was for service facilities. Found staff helpful and informative. Only used for a fault diagnosis so can't rate any higher yet. Will be using again and will review in 3 months.

I. M.

I'm not overly used to vehicles of real quality....and the service that appears to go hand in hand with them. What I can say now is that I'm spoiled. I can't look at anything other than a Mercedes Benz from hereon in. Quality vehicles. Quality Service...and best of all, Quality People.

P. B.

After a misunderstanding, Bill the service manager contacted me direct and quickly sorted my problem. Car booked in next day and I received excellent service. Thank you Bill.

J. K.

H sold me my car during the pandemic. Delivered a C200 to Wakefield, and part-exchanged my old car. Amazing service.

M. B.

The salesman ,Marcus Ogden, was extremely helpful and knowlegable and could not do enough to present every detail of the new car.

C. C.

I have explained my concern at the removal of the service for a courtesy car or a transfer to the centre of Worcester.

J. M.

Fantastic service, friendly team especialy Haim and Laura looking forward to my new car!

D. P.

Your sales man Mike Harris dealt with us again and did another great job well done

f. s.

Staff are very kind and helpful. We appreciate Ed’s effort to make it happen.

J. E.

Haim Cohen was very helpful and informative along with patience explaining the vast array of information on a high end vehicle to an 85 year old.

S. G.

Marcus was helpful and polite and made my experience of buying a new car a real pleasure.

J. S.

Mike Harris, very professional and pleasant to deal with from start to finish.

C. M.

PERFECT SERVICE WAS VERY PLEASED WITH THE WAY THEY QUICKLY MADE MY CAR SAFE AND ABLE TO DRIVE. A BONUS THEY RETURNED IT TO ME. I WOULD CERTAINLY USE THEM AGAIN.

d. s.

First class sales team. Most helpful and I have ordered a new car!!

A. A.

Never had any problems ,been coming here for 6 years .my favourite car garage

J. S.

Brilliant very polite staff

M. M.

Keith Thompson was excellent. This was by far and away the best car purchasing experience I have had

L. R.

In the current climate everything was handled within strict Covid-19 guidelines and the overall experience was well organised.

G. G.

Mercedes Benz were very good indeed. Natalia sorted my service and m.o.t. Coffee and biscuits while waiting. All good as always 😁

S. D.

Bought my car from here - very pleased with the service and the professional, helpful staff. Highly recommended!

p. p.

Excellent customer service

S. F.

Collection & delivery made it easy to get my car serviced, all the service staff was helpful couldn't fault the serviced i received

K. W.

Very efficient and friendly. A fantastic experience.

R. P.

Completed service and checked out additional items in a timely manner

M. L.

You are running a slick, courteous operation and have a great coffee machine. Thank you.

R. D.

Good customer service and capable team in the garage. Have bought 2 New cars from them in the last few years and use them for service etc.

N. T. (. T.

Always helpful and bought a lovely car from them that has been really reliable.

L.

Excellent - friendly staff (especially Emily) as always - very professional, thorough and helpful

M. S.

Top Class Team. Brought a Mercedes E Class from Here, Transaction was fast and smooth without any hiccups, Brilliant. THANKS to Tony, Graham and ED.

J. M.

Car was cleaner than it was when we went to Stourbridge a much better service from Worcester

M. P.

Excellent service very nice people thank you to Mike for his time and patience.....Stourbridge Mercedes should try and offer this kind of service a lesson to be learnt I think.

A. D.

Simon was excellent (as always) and is a great ambassador for your business.

J. M.

all very professional , and was made to feel welcome , and will sure use again when needed

L. B.

Mercedes always have looked after me with my car's ,service is fantastic as always .

G. T.

Simon Underwood was superb, as usual. Great service thoroughly recommended.

C. P.

Excellent all round service, I would definitely recommend this Company.

W. D.

Top marks for top service and treatment. Excellent and appreciated their assistance.

P. W.

excellent from start to finish - far better than recent experiences at other dealerships

B. L.

Great service from a great team. Many thanks Brian

a. n.

Friendly staff quick response nice showroom

p. g.

Hi top marks to all the staff very satisfied with the service can not fault the set up 12 out of 10 👍

J. S.

Amazing service by Vicky Perkins at this branch. Always on hand to help answer questions. Great work attitude and work ethic.

t. a.

Came to Worcester dealership for recall on merc Found staff helpful & attentive Fabulous showroom, will come here for next car!!

R. S.

The best Mercedes dealership in my area. Excellent service very friendly and helpful staff.

D. C.

We found Marcus very helpful his no pressure attitude was really appreciated

M. V.

Simon Archer was excellent

G. L.

Dealer to dealer help. Great help and all last minute Thank you from Mercedes Benz Ascot!

L. M.

Amazing service, could not fault it all. Thank you Tony! If I could give more stars I would!! Would 110% recommend! :)

W. F.

Smooth transition by Will out of the old into the new. Recommended

C. B.

Despite booking a service, I kept having 'reminders' from MB about booking a service. This got very tedious.

A. W.

Amazing cars and professional friendly staff. Recommended!

B. P.

Just wondering why I had to do two similar surveys. I was very tempted to delete the second email.

C. R.

Due to a wait for car to be made. You kept me informed and provided updates

C. S.

The gentleman that collected and delivered the car was exceptionally polite and helpful.

s. w.

Very nice well organised lovely place

A. K.

Nice and friendly staff, very welcoming, I am happy

A. B.

Very professional staff at Merc of Worcester. Would definitely recommend.

N. G.

Awaiting parts to be fitted and engine management fault

T. K.

Fantastic service, friendly staff, all go above and beyond to look after their customers.

p. m.

The car feels great feels like it really been serviced!!!!

M. W.

Verry pleased with the whole operation excellent.

P. P.

Thanks to Emily and the team. Great service. Very happy

g. b.

easy to deal with

M.

A great dealership. Pleasant staff, nice surroundings and good coffee.

S. L.

It was a pleasure doing business with Mike

h. g.

I wasn't offered a service plan because I already had one.

k. c.

Friendy staff not at all pushy for a sale, thankyou Mike who was very helpful

J. T.

Very professional and helpful team readily available to answer any questions

R. K.

It's always good place to visit to see new cars but also for service

P. J.

Excellent customer service, will definitely use again.

A. A.

Helpful, good product which was cleanly presented, test drive was organised well.

L. R.

Good hospitality at service just a bit difficult to communicate direct with the engineers when there is a problem.

i.

Very helpful and friendly at all times

B. K.

just rang for service details on my 2008 slk , They could not have been more helpful , Thank you

A. S.

Very smart but shame there is no prices on the cars in the show room....

G. N.

Very good - as usual

C. F.

Excellent service from two people I spoke to

C. M.

Richard in sales was really helpful in - highly recommended

A. S.

Good team with time and patients nothing was to much trouble.

E. W.

Excellent service, helpful, non pushy sales team.

U.

Wrong info given and rushed out of the dealership, not a great experience

R. E.

Friendly dealership.

H. K.

Bought the first and best Mercedes from here, first class service

P. P.

I won't go anywhere else for my next car. 100% happy.

K. P.

Nice showroom. Staff friendly and not overbearing.

C. G.

Absolutely first class service will see you again

J. S.

Very welcoming with a great selection of cars

S. R.

Helpful staff, but difficulty finding a time to get car in to be looked at.

k. k.

Great showroom nathan is a brilliant salesman

K.

Great place would like a test drive

G. M.

Good friendly service and good customer waiting area.

A. M.

Lovely place and very pleasant staff.

J. B.

Very helpful and they always put themselves out.

s. k.

Only picking my son up from work couldn't be able to afford the cars there

s. w.

Very helpful and good service

D. D.

Great service many Thank's.

G. S.

Everyone was very friendly and helpful...

D. S.

You'll get a very friendly and helpful welcome here

D. J.

Good helpful staff always feel welcome.

s. w.

Professional. Accomodating. Excellent service and communication

G. B.

Great friendly service.

G. E.

Bought my Slc there great service

R. A.

Very helpful staff.

I. C.

Excellent feedback from Simon.

I. A.

Receptionist very polite and knowledgeable

E. L.

Friendly, efficient, answered all my questions.

N. H.

Ace look at the picx

b. s.

Well done Mercedes, professional and courteous.

P. C.

The best Mercedes-Benz dealership in Worcester.

S. H.

Clean, spacious, great cars.

A.

Many thanks to Mr. Richard

P. B.

1st rate service.

s. H.

Very nice dealing with Marcus...

S. C.

Fantastic place really helpful and friendly

E. T.

The very best in customer service

N. M.

Well run upmarket car showroom

s. S.

Nice atmosphere and attentive staff

D. B.

Will was great!!!

A. W.

Always pleased with Worcester

t. R.

Very nice staff, helpful

S. V.

Very good

H. “. C. C. R. M. T.

Professional staff

J. H.

Staff are great

A. B.

Perfect!

K. A.

Hrim was great help

L. D.

I work there

a. w.

Helpful and friendly atmosphere

A. I.

Friendly, helpful staff

M. E.

Loved it

N. D.

excellent communication

S. M.

£270 for an oil change ???????

T. A.

Cool

S. K.

Excellent service

j. c.

Everything done as expected.

R. J.

Good dealership

M. W.

Service with a smile,

B. M.

Great place for a Mercedes Benz

C. S.

Very helpful

B. M.

Friendly service

T. S.

Slow service!

D. M.

Great experience

D. W.

Friendly

K. A.

Average

С. Г.

Nice staff

S. A.

Slick service

I. H.

Smashing 👍

D. D.

Brilliant service

G. J.

(Translated) A wide range, also used cars (Original) Szeroka oferta , również aut używanych

b. f.

B. M.

a. m.

D. D.

F. S.

S. C.

Contact

Photos