Reviews of Jardine Jaguar Reading. (Car Wash) in Reading (Berkshire).

Jardine Jaguar Reading

413 Reviews

251 Comments

Car wash

Jaguar dealer

1 Bennet Rd, Reading RG2 0QX, United Kingdom

Description

Information of Jardine Jaguar Reading, Car wash in Reading (Berkshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Jardine Jaguar Reading

Popular times

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Reviews of Jardine Jaguar Reading

R. A.

My son has recently purchased an XE from Jardine Jaguar Reading. The standard of customer service from start to finish was absolutely outstanding. The young salesman, Ashley was brilliant and is a fantastic attribute to the business. As a result i will be purchasing my next car from here.

A. V. M.

I entered the showroom with no huge expectation on the car I was going to test drive. As soon I walked in, I saw another car that definitely matched my criteria besides definitely out of my planned budget... I left the showroom with that car I wanted. The team at Reading definitely nailed it.

G. C.

From booking the Jag in for service, the collection from home, update on the service and the car returned gleaming I wish I could get the car that clean. The experience can be sum up in one word "Excellent"

J. F.

Had my first mot there and must say was excellent service, I waited for it to be done and was kept informed the whole time they even cleaned it for me as well, will definitely be going back there as more local than bracknell

E. H.

My car was given a routine service. Arranging the service was straightforward, I was kept well informed on the day of the service, including a video summary, and all was carried out efficiently and to time

D. 2.

I would have given 10 but I did receive a bit of bad service at the beginning of the process, for which I have been compensated for. Everything else has been excellent

L. I.

This kind of customer service is exactly how it should be buying a Jag. Phenomenal service, extremely knowledgeable sales team (in particular Rory Staunton). We shopped at multiple garages and Jardine Reading was head and shoulders above the rest. They were so good we even travelled 90 mins from where we lived and even paid slightly more each month because we were that happy and believed they deserved the business! Honestly couldn’t recommend this dealership more!

J. H.

I currently own a Range Rover Sport and looked at my settlement figure as I was looking to change vehicles, more than likely to a different manufacturer. Within an hour of checking my settlement figure, I received a call asking if everything was ok and asking what my plans were - off the back of this call I was advised someone from Reading JLR would call me to see if they could assist. Shortly after this I was contacted my Stuart Nicks who took my requirements and by the late afternoon I had been emailed a quote and details of a potential new purchase. Having changed what style of vehicle I wanted to proceed with, Stuart the got a revised quote and spec sheet sent through and I have reserved the vehicle with collection pending. Both Stuart and Chloe have been fantastic, great communication, extremely responsive and efficient. Stuart also ensured that I did not feel pressured at any point. They are both a real asset to the JLR Reading branch. Having not had the best customer service from other brands within the area, JLR Reading has once again proven itself and stands out from other local options. Thanks for all your help and making it a very easy decision to stay with JLR!

H.

I've just bought a car form Jaguar Reading. The buying experience has been great, despite the disruptive times we are living. I've been really impressed how the sales team has been professional and supportive always available to listen and to make the things happen. The car went to a service check before delivery and the service team proved to be extremely attentive and professional as well. This is when the people really make the difference. Thank you James, Finlay and Matthew.

A. S.

always friendly, good selection of used cars on display, as well as new ones!! Helpful service department. but can be very busy

M. H.

I found the experience good, Lancaster are taking solid covid precautions, this did initially worry me a bit prior to visiting for the Car Service - but was fine and well managed. The garage kept me appraised of the situation - there were a few bits found to be wrong with my car - not unexpected, it isn't new, nothing serious,- The issues were well managed throughout the process.

P. C.

Both Fiona and I were promised that key rings would be sent on to us when we bought a car each from Lancaster Jaguar but nothing has arrived.

L. A.

Exceptional customer service at every stage by Ashley - 10/10

N. G.

The booking was pretty painless, to be fair. I arrived and was greeted by smiling chaps. However, the young lady booking me in was pretty surly. The service and MOT was completed promptly but they declared (when I arrived) that they didn't have the facility to wash cars. VERY disappointed at that, I must say. Other car washes have re-opened but they 'don't have the facility'?!?! On collection, the chaps were chirpy as ever and even the young lady's mood had lifted. In and out, quickly and safely.

Z. C.

We dealt with Ellis who was attentive, knowledgable, personable and friendly. It’s the little touches that count and having our new car unveiled was very memorable, as well as the presentation box with the new keys (+ copious amounts of coffee and biscuits!). Nothing was too much trouble and we even received a courtesy follow up call the next day as well as a little video of us driving away with our new car. All in all a great experience and would thoroughly recommend.

P. L.

Julie made it a very enjoyable experience test driving and purchasing a new car. A friendly and professional sales person, would recommend to anyone looking for a new car

R. S.

Brian arranged my F-Pace new purchase and trade in without any issues. Really good service and I would thoroughly recommend Brian to other potential Jag owners. This is my 5th and really happy with them!

A. A.

The staff were extremely helpful, efficient and enthusiastic. They were incredibly well organised and greeted me in a manner that clearly indicated they were ready for me. They kept me posted with the work carried out during every stage of activity and even sent me a wonderful video of the car on the ramps being inspected. They even carried out cleaning of the car which was also of great quality.

R. W.

Great dealership. Handled COVID restrictions very well and we’re very thorough. Service was top quality and always very quick. Handover of vehicle was brought forward as requested without any fuss.

J. C.

Mia Kularia dealt with my first Jaguar purchase and experience at Reading and I can honestly say she and Jaguar are exceptional. I was professionally looked after all the way through the process and the remainder of the team (finance, managerial etc) were outstanding. I now have an immaculate Jaguar XE Portfolio and I think I have been 'turned' by the car and the staff. Thank you all and I can 100% recommend the branch and staff to anybody.

P. A.

Bought a used Jaguar XF, took possession of it last weekend. Great smooth service from initial test drive to delivery and helped me activate the InControl remote app at my convenience in the evening as well. Very slick operation throughout and Ellis has been particularly helpful from beginning till the end of sale and even after the sale was complete to check on how things were going.

C. R.

I spoke to Jess at the Reading branch and travelled over an hour and half to Reading to buy my car. she was amazing, helpful, on the ball and the most responsive and honest person I have dealt with. I would 100% recommend her and this branch to anyone.

M. C.

I purchased a used used Jaguar XF 65 plate which just has the feel of a brand new car. The service I received was 1st class and I dealt with the same member of staff from start to finish I have emailed Ellis twice in a week since my purchase and he has responded the same day absolutely first class

c. o. 3.

the arrival customer service was outstanding, the service team ok.

P. H.

My wife and myself found Ellis to be a most attentive, informative and pleasant person to deal with who made the whole part exchanging/buying a new car experience very pleasurable. Ellis was very thorough in his explanation of the whole process without being 'pushy' and we were especially pleased with how the car and its functions were explained to us when we picked it up. We have spoken highly of our experience to our friends and colleagues and would like to take this opportunity of thanking Ellis (and Stuart) of their attention to this transaction resulting in excellent customer service.

G. P.

I huge thank you to Mia Kularia at Jaguar Reading. This is my 1st experience with a Jaguar dealership, and in these strange times it was brilliant. Mia was so professional from the start , returning calls, obtaining information when asked, and her patience was with me amazing.

M. C.

The sales person was very genuine and not pushy , he offered us drinks and waited till we were ready to talk to him . He also listened to my requirements and tried his very best to accomodate them . He did not pressure us into hastily making our decision , he gave us the time that we needed and was waiting for me to contact him , rather than other garages , where they keep contacting the buyer. The sales manager was honest and kept to his word and got the best price for my car that he could get .

T. Z.

Bought a car within an hour of stepping into the building. From initial impressions to aftercare, most impressed. Dealt with a salesman called Martin, would recommend asking for him if you fancy a Jaguar or Land Rover in the future! Very pleased with the purchase, and would always suggest you visit here, even if only for the complimentary coffee!

P. G.

I was early for my appointment, 24 hours to be precise! and was accommodated by the friendly team in servicing. Kept informed on progress all times. My only issue (not with the people I encountered!) is that for a car that is only a year old, to have issues with tracking, and to be told that as the wheels are scuffed, I had to pay for alignment seems like a company desperate to seek out opportunities to drive revenue, regardless of the customer experience.

D. A.

Repair work carried out under warranty. I was kept informed of progress regularly, including indications of other items that could need addressing.

M. R.

Very friendly nice environment

R. Y.

We absolutely love our Evoque 'Vivien' and highly recommend Lancaster for their sales and after sales service, with a specific mention to the attentive care of Julie. Sight seeing day trips are such fun in the lap of luxury...😀🎨

S. H.

The request and instruction being very specific from my end due to no presence in the country and all staff were well kept informed to help address all issues.

V. B.

Couldn't recommend Ellis enough, everything we asked for was covered! Ellis was very informative when it came to what was on the car and we didn't need to ask a single question. When it came to the hand over, Ellis kept us informed of each stage and made sure we understood everything that was taking place regarding the paperwork.

T. Z.

Bought a car within an hour of stepping into the building. From initial impressions to aftercare, most impressed. Dealt with a salesman called Martin, would recommend asking for him if you fancy a Jaguar or Land Rover in the future! Very …

A. A.

The staff were extremely helpful, efficient and enthusiastic. They were incredibly well organised and greeted me in a manner that clearly indicated they were ready for me. They kept me posted with the work carried out during every stage of …

P. H.

My wife and myself found Ellis to be a most attentive, informative and pleasant person to deal with who made the whole part exchanging/buying a new car experience very pleasurable. Ellis was very thorough in his explanation of the whole …

Z. C.

We dealt with Ellis who was attentive, knowledgable, personable and friendly. It’s the little touches that count and having our new car unveiled was very memorable, as well as the presentation box with the new keys (+ copious amounts of …

D. A.

The sales person has been helping me every step of the way to secure my Jaguar purchase. He has been extremely professional yet personable at the same time. Their colleagues were also extremely accommodating on the day of purchase. They worked well as a team.

P. C.

Very pleased with the service that I received when buying my new Jaguar FPace. James Kitley in particular was friendly, professional and demonstrated a good knowledge of Jaguar cars, which helped me to chose my ideal car. The process was very enjoable from start to finish and I have no hesitation in recommending James and Lancaster Jaguar Reading.

R. C.

Craig and Stuart at Lancaster Jaguar Reading were exceptional. I travelled from the north west, 200miles for their service. My queries were dealt with promptly and had me in the vehicle in a week. All the paperwork was undertaken rapidly and also accommodate a Saturday to work around my schedule. I can honestly say Craig has gone over and beyond to find me this vehicle. Customer service is at the forefront of doing business these days - Craig and Stuart seem to appreciate this - and it's seems to be clear.

S. B.

The Person who dealt with me was excellent. He provided the best customer service I have had for many years, anywhere. Genuinely interested in the problem with the boot locking of my car, and did everything he could to get the problem resolved despite the supplier providing the wrong part.

G. T.

Roland was very helpful, patient and understanding. He listened, understood what I was saying and kept his promises - saying what he could not do as well as what he could. A refreshing change for someone to be so honest when it comes to cars. Very good indeed. And I enjoyed looking round the cars in the showroom too. Thank you. Quite unlike (in a very good way) any other garage I have visited.

V. B.

Couldn't recommend Ellis enough, everything we asked for was covered! Ellis was very informative when it came to what was on the car and we didn't need to ask a single question. When it came to the hand over, Ellis kept us informed of each stage and made sure we understood everything that was taking place regarding the paperwork.

G. H.

Most pleasantly surprised with the whole experience of purchasing a used car from this location although I'm sure the prospect of driving away in this particular model caused the whole experience to be viewed through rose tinted glasses. I was dealt with by one person, Stuart, through the entire process. There was no, being handed over to X for paperwork once the commitment was made. From initial phone enquiry to driving away, it was a pleasant experience throughout and it seemed, nothing could be, or would be too much trouble. Despite a massive amount of activity on the whole, sprawling site, everyone was friendly, helpful and polite. So yes, I would recommend this company. One small negative (no-one's perfect). The offer of Lancaster's 7-day cover was rejected by their insurer due to the car not having a tracker fitted. Luckily, I'd already received a number of quotes in preparation so was covered after a quick call.

M. D.

The experience we had at Jag Lancaster Reading was fab. From my initial enquiry to driving away in our new car, Grace was absolutely fantastic. She looked after us every step of the way making sure we had everything we needed. She wasn't only professional in her job, she was genuinely human and a lovely, lovely person. Give her a pay rise🤣🤣👍

A. W. (.

Everything was done to my satisfaction and very well done, staff very good and helpful, However I do have one complaint and that is your price for new tyres, £180 per tyre, Quick Fit £110 per tyre , After complaining your price was £150 , still £160 over Quick Fit for four tyres

m. h.

The site (and services housing) is undergoing considerable re-generation work which is creating a notable amount of disruption for the booking and execution of servicing vehicles. My initial booking was delayed by three weeks and on the day they did not manage to get around to dealing with the car until late in the evening which meant it was to be kept overnight. Although this created additional challenges for me personally the garage (and particularly Roy, the service manager looking after me) were as flexible and helpful as possible under what is challenging working conditions for them (to maintain levels of excellence expected). His and the garage's efforts to assist were much appreciated. The drive through service concept is a good one and improves the customer experience although this particular site could do with some form of reception/receiving area once through the door. That said, the two individuals allocated on the day to manage this were doing a great job. The one final point to note. I received a letter of apology for the delay (from the first scheduled date/time) with a gesture of discount on products or service due to the disruption. This was a welcome gesture, As i purchased the service plan up front and don't really want or need a Land Rover T-shirt (as an example), this gesture, although welcome, proved somewhat irrelevant.

S. M.

The new service reception arrangements in the new building are a vast improvement over the old arrangements in which there never seemed to be enough staff and required lots of waiting around. Now there seem to be ample staff and little waiting. The drive in is really good and my courtesy car was ready and waiting for me. Very impressive!

A. B.

All staff most pleasant and actually listened ! Excellent, considerate and warm welcome. Ms. Teresa made me feel totally at ease and filled me full of confidence that my car would be cared for. The gentleman at the gate deserves a special mention. Great guy and a good front man for the company

P. F.

Excellent communication and product knowledge.

K. H.

On the day, the service was excellent. Sadly, the way the appt was scheduled was far from that. I had been booked in, with a loan car following the diagnosis of an additional fault from the one that was previously fixed. When the day came, my booking had not been made, along with another 6 weeks delay as I had to reschedule.

J. D.

I have bought many "nice" cars over the years, but the experience at Jaguar Reading was phenomenal. Alastair Peacock delivered the best buying experience I have ever encountered, in the calmest, most modest way possible. He was a pleasure to deal with and the whole experience was first class. Comparing the purchase of this F type SVR with my last car, a DB9 Volante from Park Lane AM, this was so much better. The lovely touches that made it special, the flowers, the cake, the key box "reveal" - everything was very well done. The car was perfect when I collected it, even if the weather wasn't. Everything had been done and it was pristine. I cannot recommend both Alastair and Lancaster highly enough. The general staff in the dealership and the facilities are world class. Now that I live in Germany during the week I can truly say that. Well done.

R. R.

Jaguar Reading have just opened their new very impressive site. They are starting to win me back over following many failures, including car not ready, car returned 3hrs late (when told on way), not returning calls or emails. The only positive Teresa who does her best to tidy up. Customer service and commitment must improve for all. Nice car, service needs to match.

M. G.

Thankyou, so much Jaguar. From start to finish all my needs were met. Excellant service!! No pressure. The process went very smooth. Grace, is a real asset to your firm. I cant praise her enough. Really does her job well & went over & above to meet my needs. Very happy customer. Will be recommending the Reading branch to everyone. Thank you again.

J. W.

Hi this is the third vehicle I have purchased from Lancaster Reading and I have always been extremely satisfied with the service from all members of staff. I have dealt with Grace Oster and Zaman who have both been very professional and both gone over and above the level of service I would expect. I would fully recommend Lancaster Reading if looking to purchase your next car !

M. G.

My car was placed in Lancaster Jaguar Reading by another outlet in the trade and area (Reading). They had attempted to carry out work on my vehicle as part of a warranty funded service after I bought my Jaguar XF from their group. They had created problems and in trying to resolve them created even more. In the end, they put my car in Lancaster Jaguar Reading and handed the relationship over to me to deal with Jaguar. Despite these difficult circumstances and the fact that Jaguar had to undertake a lot of corrective work to bring my vehicle back to Jaguar standards, they still managed to emerge as a highly professional, reliable and trustworthy establishment. I mainly dealt with Matthew. He proved that he is highly efficient and professional at every stage and his communication skills are exemplary. Whenever he said he would do something he did it. He managed to engage with the previous outlet and to turn the situation around. The outcome was that I had to pay Jaguar for their work and take legal action against the original outlet (not Jaguar). In the future, I will only deal with Jaguar. Matthew has single handily ensured that a difficult situation was turned around and my car was returned to me in prime condition. He is an asset to the organisation.

s. n.

Lovely modern facility, great welcome and attentive but not pushy staff. Reccomend Chloe and Jess in sales and Emily and Rob in service

B. P.

Ashleigh looked after me for my car service. He was very polite and privided very good feedback and communication. He is a credit to Jaguar. He made the whole experience easy and went the extra mile, a very good member of your team.

T. S.

What can I say, it's Jaguar! The staff at our Reading branch are outstandingly helpful. Whether you're there for a look around, enquires, servicing, parts department or your lucky enough to be buying a Jag, the staff here are all brilliant. Keep up the good work!

A. J.

Everyone I met was very smiley and friendly. That in itself made a noticeable difference from my nearest Jaguar dealer. My XKR was ready on time and serviced to the agreed price under the 3+ years fixed offer. Very smart set up.

J. M.

I have spoken to (and met) several Jaguar dealers in my search for a new XE. My experiences with Lancaster Jaguar were by far the best ones. From polite and attentive receptionists (often forgotten in the mix - but super important to get right) to the professionalism and salesmanship of Craig Young, I have been delighted by my 'sales cycle'. It also goes without saying that I am also extremely satisfied by my XE!

R. G.

The car had all the attention it needed in this service. It was collected and returned on time. It came back beautifully cleaned. The problem we had with cruise control now seems to have gone, and we are very pleased. We could not ask for more.

B. A.

Your salesman, Glen Fletcher resurrected a sale that was walking out of your showroom door through the inattention of our previously assigned salesman. He dealt with us in a professional, positive, and courteous way. He was a credit to your dealership. The car arrived as promised and Stuart Atha, who had taken over the sale, was extremely helpful and patient with us - part of the process was the transfer of my personal numberplate, which happened on schedule. Stuart then took time to demonstrate the features of the car that were most important to us, with the opportunity to return in the near future for more in depth help. We were very happy with his approach and help. An excellent member of your team.

G. H.

Took my car in for a few warranty items to be sorted. Can't praise this place highly enough. The whole experience was one of exceptional service and prompt response. Sadly, they are one of the few places left who treat the customer as king. Thank you.

F. M.

Excellent dealership. Lots of cars on display. Most sales staff do not try to force sell which is what I like most about this place. Lovely tea area for when you have to wait. After sales can be slightly improved.

J. S.

Very warm and friendly welcome despite all of the necessary COVID restrictions and barriers. Kept me informed at every stage about what was happening. Excellent service

H. H.

I really can't stop talking highly of William Patounas's truly 'top of the class' customer service. He was always polite, very professional and patient in ensuring that I get the car that I wanted. Thank you!

A. K.

Nathan and James took great care with my requests and helped me to find the right car to meet my needs. It is always a pleasure visiting Lancaster Reading, regardless of whether I am looking for a new car or simply to see what is currently in stock.

M. W.

Great experience, Bruno was genuinely keen to fulfil our requirements from the off and there wasn't any of the expected sales patter just a drive to find the right car for the right cost. Very friendly and knowledgable. I'd recommend visiting Jaguar Reading if you are looking to buy.

A. T.

Magnificent experience to pick up my new Land Rover Discovery Sport today at the Reading dealership ...everyone as brilliantly helpful and professional.. I loved the building too.. the ambience was super and, to see my car on the turntable when I arrived was the cherry on the cake !

A. D.

Did a good job need to communicate better

J. B.

My evoque is low mileage a 63 plate, so is out of warranty, however Landrover picked up 75% of the repair cost because they felt this particular fault was unacceptable in a car of this age and mileage, I didn't even ask if that was possible, so I'm extremely chuffed, and tweeted to say so. It's that type of experience and gesture that makes my husband I big brand fans and means we'll buy again.

C. J.

Unfortunately the initial delivery date of the chosen vehicle was not adhered to and some internal personnel issues surrounding this mired the whole experience. The salesmen was not at fault and was, in fact, the cornerstone of the deal staying on track and coming to fruition. Many thanks to Jeaurelle Baptiste from this customer and his wife.

P. H.

LJ Reading recently serviced my XKR and impressed me with their efficiency in all aspects of my dealing with them. Courtesy car, prebooked, was provided with minimum of fuss and my own car was returned at the end of the day well valeted. All very satisfactory.

A. Z.

Theresa on the service desk was excellent. Very attentive and set a very high standard. I currently have 2 Porsches as well ad my FType and your service experience is every bit ad good as theirs.

m. w.

I purchased a new BMW from Sytners High Wycombe every 6 months. The dealership chose not to pursue my loyalty when John Lloyd departed. Having reconnected with John at Reading Jaguar he is as committed to the product and customer experience as I knew him to be. Great engagement from John and Akeel on product, and delivery once my order was placed. I cannot commend John and his sales team highly enough. I only hope the service process can meet the high standards John has set.

D. T.

Staff very friendly, listened to my requests, and arranged everything in a timely manner. Loan car was in extremely good order and a joy to drive. Overall a very good experience.

M. S.

Car dealerships are often maligned but i have only ever received first class service here - i feel they care about me as a customer and will take the necessary steps to retain my loyalty where possible.

F. P.

My car was booked in well in advance of the date for the service. It was duly collected from Binfield Heath and returned there after the service. I was sent a very helpful video which showed a screw in the rear passenger side tyre and a deep cut to the core in the rear tyre on the driver's side. This video also showed cleared the readings measuring the tread depth of each tyre.

N. B.

The first salesman I met left leaving no details on your system. The secon had just started and was not particularly competent, with the result that tha car took 10 days after delivery to you before I could receive it. The third salesman Anosh was competent, helpfuland knowledgeable, but unfortunately went on holiday straight after delivery leaving my follow up questionsunanswered. Why did the email not bounce to a (competent) colleague. By the way, your telephones are frequently not answered or answered after a long delay.

D. C.

We saw a young chap call Craig Young. Very knowledgeable and attentive. Answered all the questions we had . No pressure was put on and time was not put at a limit.. which is important as its a big decision to purchase a car of that value. Fully recommend to go to Lancaster Jaguar Reading and see CRAIG YOUNG in sales if you are thinking about buying a Jaguar car.

B. M.

I dealt with Matthew, Stuart and Vince through the many stages of my initial enquiry to collection of my new XF and the whole team were always friendly and helpful. I must single out Vince for a special mention as I'm aware that he had a few health challenges while handling my order but he still managed to contact me on a day when he had to return home unwell before lunch. Great to know that the worst is now behind you Vince. Many thanks to the whole team including those that simply answered the phone when I called.

D. A.

Repair work carried out under warranty. I was kept informed of progress regularly, including indications of other items that could need addressing.

J. L.

The new service area is very nice and staff are very friendly and helpful. The waiting area is comfortable and you are provided with a great variety of teas and coffee, juices etc, fruit and pastries. The drive in service saves time.

R. P.

Have just collected car from here on a recovery vehicle and they couldn't have been more helpful lovely guy on the gate as you go in and a lovely lady on the jaguar reception normally collecting a car from a main dealership is a nitmare!!!! Many thanks Phillips motor services Fleet......

S. E.

Professional and courteous. We had 5 star service the whole time we were there. We were dealt with by Emily in the Service dept who was excellent. Highly recommended.

M. L.

Unable to provide a workable solution to my stop/start issue, other than increase the usage and travel mileage on my vehicle, so the battery remains charged to the correct voltage. This is not an acceptable solution to this problem.

T. D.

Grace Oster who was the sales executive who dealt with our purchase was most helpful, answered all our questions and based on our experience would recommend Lancaster Jaguar Reading as a starting point for anyone looking to buy a Jaguar or Landrover.

S. C.

I have purchased 2 Jaguar's from there now and they have always been very good on price. I always use them for servicing and i'm always more than pleased with the service i recieve. All staff very friendly and helpful, 5 stars from me :-)

C. R.

I really enjoyed my experience at jaguar. The customer service was great. My car was ready on time and I couldn't have asked for more. Thank you Jeaurelle Baptiste.

I. D. C. D. C.

Hi. My name is Damien. Thank you for your kindness during my recent visit. I love my white Jaguar XF V6 S.

R. P.

Annual service + diagnostic check - all dealings polite, kept informed, good replacement car during service, no waiting, good access and procedures in place for drop off/collect.

S. H.

The request and instruction being very specific from my end due to no presence in the country and all staff were well kept informed to help address all issues.

M. S.

I have used Lancaster Jaguar since the 80's during which time I have purchased six Jaguar vehicles. Lancaster have done all of my repairs and servicing during that time and I have always found them to be reliable and efficient.

J. D. R.

Very good customer service. Ellis attended to me and he was really professional and nice. I am looking forward to going back to buying one of those cars.

m. h.

This was my first experience of Jaguar Reading and I found the members of staff I dealt with to be friendly , helpful and enthusiastic. My car was returned with all the work completed and sparkling clean

T. F.

Excellent customer service and very professional not pricey

A. S.

All those in Lancaster Jaguar Reading went out of their way to provide me with a first class service on the purchase of the new Jaguar XF Sportbrake R Sport, of particular those who looked after me through the whole process and those who organised the handover with one of the best experiences of a handover of the keys to a new car, Jaguar Reading went the extra mile.

R. L.

Rod Beaton (Senior Customer Loyalty Executive) was the gentleman dealing with my needs at my recent visit to Lancaster Jaguar Reading. Rod is a consummate professional at all times and was a genuine pleasure to deal with...as always.

M. B.

Nice salesperson and flashy showroom, unfortunately completely unwilling to budge on price. Do expect a deal or to haggle. Lancaster's approach is what you see is what you get.

K. M.

Service was fine other than that the service indicator message in the vehicle was not cleared down and I have yet to hear if I have to visit the dealership in person (negating the efficient pick-up part of the service) or if someone will visit to fix the problem

A. G.

Alastair Peacock helped me with every aspect of purchasing my first Jaguar. A wonderful experience from begining to end Highly recommended

R. R.

Excellent customer service even though my issue was just an AdBlue top-up. Even got a free complimentary car wash worth £18 thrown in without asking!

A. P.

Very attentive, very courteous and an absolute pleasure to deal with. Nothing was too much trouble. Thought this level of service had long since died the death.

D. A.

Had a quote to get my other jaguar serviced, however when we tried to book the service you were unwilling to give us the price you quoted.

r. g.

The new show is looking fantastic the staff very friendly & helpful as always here's wishing Lancaster jaguar reading all the very best for the future. Ron goodberry president of the Jaguar drivers club area 40 berkshire/ Oxfordshire

C. G. C.

Thoroughly enjoyed the test drive of the XF. Salesman was attentive and listened to our requirements. Overall excellent.

J. P.

Akeel is a good salemen. he knew i was coming from far away to get the car everything read. also did the best deal possible no messing about straight to the point. thankyou

P. C.

I had a problem free experience. Staff were all friendly and helpful, car was sorted at a reasonable price.

M. W.

I found the whole experience customer friendly and painless. Suggest you get a printer downstairs so sales personnel don't have to keep going upstairs for printer output.

K. M.

I found that from the moment of walking in to reception that the personnel where friendly and helpful. Craig Young and the team attended to every aspect of the vehicle purchase.

W. M.

Excellent centre. Had my discovery serviced and MOT and was always kept upto date on progress.

P. M.

Best place.... Had an amazing experience for my 1st ever with Land rover. The service from sales is excellent ❤️❤️

A. L.

Booking the car in for service, MOT and valuation was simple with Hayley. Prompt confirmation email received.

L. B.

The staff at Lancaster were all very helpful and efficient, the new welcome system they have in place seems to work very well and the service was completed in good time.

J. V.

Nice place nice cars.

A. K.

Brilliant service. Kept me updated at all times and when in the showroom was made to feel comfortable and very welcome.

P. T.

It will be a lot more pleasant once they have completed their new premises, currently it's a bit like a building site... Can't fault the people though.

P. b.

Spend £60000 on a car and they will always be nice. People in the service are very helpful

G. O. T.

Great buying experience from moment I walked in to reception. Very helpful and easy to deal with.

M. H.

Had a wheel delivered but unfortunatly it was damaged, I phoned the parts department, spoke to Dave who arranged delivery of replacement to my convenience, couldn't of asked for a better and more friendly service.

A. D.

All aspects of the service were excellent from booking to the re-delivery of my car.

T. I.

There was no valet service and had to pay for a taxi, these were once provided.

L. N.

excellent service even with social distance in place they were very good and I would highly recommend

N. G.

Excellent service, professional and friendly Will continue to use Lancaster Land Rover in future for all my vehicle needs

K. S.

I would like to say a big thank you to Grace Oster for making me and my family feel so special, I hope you will past the message on please.

D. A.

I experienced a good service from Rod, he looked after me well.

G. W.

My First time buying a new car, i had plenty of worries about the whole procedure but Craig made the whole experience very special, for myself and my wife.

T. H.

It was a pleasure to buy from you,everybody we spoke to were very friendly & helpful,no pressure to buy. Will look forward to our next purchase

G. D.

Excellent Customer Service and the overall experience is better than other dealers in this class.

F. F. W.

Great deal, good price, good service and look forward to my next car being through Jaguar Reading.

P.

Had a problem with jaguar in control app, sorted out in minutes even treated to a lovely coffee while I waited. Thanks for all your help.

R. Y.

Superb vehicles and selection. We will be back for a test drive once we've finished our shortlist...

D.

Very good service with the exception that the agreed loan car was not available on the day. Alternative taxi arrangement was made available.

T. M.

Had a fantastic experience from start to finish. Very straightforward and the service was exceptional.

F. H.

Pleasant to deal with and always help me select the correct part for my Range Rover.

P. B.

Regular updates. Video of under the car good idea. Delivered back on time. Chauffeurs very friendly.

D. S.

Lancaster Jaguar reading is truly an outstanding dealership. The service is second to none.

S. M.

Very politeness and courteous staff from reception to sales. Dealership very modern and spacious.

T. C.

Sasha, the receptionist who dealt with me was particularly attentive, very professional and made me feel special.

T. S.

Collected and returned car from my home for warranty service whilst I was abroad on business. Handled smoothly and effortlessly.

A. F.

The lady who dealt with me was excellent, friendly and communicative, a great employee to have.

A. V.

Great experience end to end

D. J.

Great service - polite and very helpful service assistants. Definitely recommend Lancaster Jaguar Reading!

M. R.

Finlay our advisor was very helpful, courteous and knowledgeable.

M. R.

Very friendly nice environment

a. m.

very professional and helpful to deliver my car. excellent service

D. A.

Great customer service and very professional. A bit of construction going so a little difficult to find parking.

m. b.

I have always gone to Lancaster for my cars Superb dealership from reception to service

a. r.

William was very helpful and sold us a very nice car.

K. J.

Teresa Dueck, who dealt with us, was very friendly and helpfull, making the experiance very easy and non stressfull.

N. K.

A couple of concerns however: 1) There was a chip on the windscreen which I had not been told about 2) I have had problems getting the online features set up.

P. H.

Super friendly and helpful staff. Will be back to buy from them in the next few weeks

A. N.

Staff always very polite, knowledgeable and helpful

C. M.

Efficient handling of routine service. Kept me in touch all time. Good pick up from home

B. R.

Excellent cate and service - 1st time I've ever been!

P. C.

Very friendly and helpful staff. Did as I expected and I felt the experience was good

w.

Very attentive and enthusiastic. Loyalty played a big part both ways

w. b.

Completely satisfied with the service staff were great especially Mr Rod Beaton

P. W.

I will recommend you when you get your servicing booking act together.

P. F.

Reception staff are so nice...can be busy so you have to wait hours!

R. B.

Efficient and friendly Land Rover dealership.

d. b.

Had a parts issue which the parts man came out to my car and we sorted it. Many thanks

r. c.

Great attention to customer care and great attention to my car, both very important.

D. C.

Great service, polite staff and real coffee too

P. B.

a very good service all round they kept me informed of what was going on all the time

A. F.

Love Jags! Just waiting for them to bring the XK back in a 3k size engine.

A. W.

Typical JLR dealership. Lots of room, no hassle from sales staff

T. C.

I always have a good experience at Lancaster Jaguar. The staff are helpful and give good advice.

P. C.

Excellent service. We were made to feel valued throughout.

G. G.

Great sales experience from Lancaster Reading especially from Craig Young.

L. F.

We sat in every car in the showroom. Not one member of staff acknowledged we were there.

M. M.

IT'S SO GREAT I SUGGEST YOU SHOULD GET YOUR CARS FROM THERE

N. B.

Bought a new land rover discovery. Very helpful and attentive staff

G. D.

Very good service. No pressure to make an immediate decision

M. M.

Used once and it's ok, lots of refurbishment going on right know.

J. T.

Jeaurelle helped us have an excellent customer experience.

S. C.

Friendly atmosphere. Quick process without feeling rushed.

D. R.

Great service from start to finish especially from Shamaiela.

V. N. K.

Very enthusiastic and aggressive in selling but customer care need to improve

P. B.

Well organised dealership with good staff

G. R.

Friendly, cheerful, knowledgeable sales staff

M. K. M.

Excellent Hospitality we were test driving the F-pace

A. P.

Excellent service and superb professional personnel. Simply outstanding.

G. R.

The smell of a jaguar showroom is just a step from heaven! 😊

P. B.

The service staff were very helpful and sincere

E. F.

Still need to organise changing the plates- but so far so good.

S. M.

Awesome place with very friendly staff who totally know their stuff.

M. B.

Lovely staff. Look forward to seeing the new building

I. P.

great all round service from everyone, highly recommended

M. S.

Attentive personal service of the highest order. Very special experience.

C. T.

Great service given, thanks

G. M.

Top quality dealership service as usual.

I. M.

Good customer service and brilliant cars

S. P.

seemless service. Great new building and service process

i. s.

Overwhelmed customer service from everyone there.From the moment i pulled up.

D. N.

The service was excellent, very friendly and helpful

M. H.

Ellies was realy friendly and helpfull

T. M.

Honest and well organised

M. S.

A good overall experience

T. S.

A new showroom has recently replaced the old one,very swish.

M. B.

trying to get call back from Sales difficult

R. W.

Very good communication and attention, thanks.

M. H.

Normally good but expensive but recently very poor

A. P.

Nothing to say. It was a pleasure doing business with you.

A.

I was extremely pleased with the whole experience.

R. G.

All very good and friendly

B. W.

Large and well stocked dealership

C. H.

Great service nice people

D. “. A.

On my walking route and stored by to view

S. A.

Excellent service as always.

A. T.

Prompt and professional service.

D. A.

Good service . on the whole

B. M.

Rod Beaton is amazing.

N. S.

Very good service

S. K.

Found Craig to be extremely helpful,and the follow up service was of the highest quality.

D. A.

Great new facilities

T. A.

Very helpful staff

R. R.

I will come to you again.

J. M.

Good customer service

M. B.

Nice people there

D. M.

Everyone was very helpful

W. B.

They did what I expected

V. K.

Seamless transaction

l. b.

Beautiful motors

G. R.

Lovely cars

S. R.

excellent service

V. S.

Nice cars.

b. B.

very professional services

A. F.

Love the cars!

P. A.

Great cars

P. C.

Great service

R. A.

Excellent service

C. C.

Great staff

Y. A.

Jaguar showroom in Reading

C. H.

Bought a discovery

P. D.

Everything was carried out as expected. Collecting the car and bringing it back was willingly done. I had a courtesy call to check I had remembered the date of the service. A video was sent to me to show me the state of the tyres and break pads and a call to let me know the service had revealed no issues and when the car would be returned. The car was returned earlier than expected and fully valeted.

S. H.

Very sterile

J. G.

Purchased an I-pace from here. Jardine are excellent. I did have issues but they were all resolved effectively. Would and will be going back here. Thankyou...

M. S.

(Translated) Cool cars but not for every budget (Original) Fajne auta lecz nie na każdą kieszen

M. Z.

B. O.

A. O.

M. P.

L. M.

R. W.

S. S.

S. B.

P. A.

S. M.

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