Reviews of Amsys PLC. (Cell Phone Store) in London (London).

Amsys PLC

287 Reviews

53 Comments

Cell phone store

Mobile phone repair shop

44 Poland St, London W1F 7LZ, United Kingdom

Description

Information of Amsys PLC, Cell phone store in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Amsys PLC

Reviews of Amsys PLC

M. Z.

AMAZING SERVICE. Very quick turnaround (they only send to Croydon for repair) and efficient. Kristian fixed my laptop and it was extremely responsive, kind and helpful. I would strongly recommend their service as opposed to Apple stores (their turnaround is 15 days minimum as they send macs abroad for repair). I hope my laptop doesn't need any further assistance but in that case I'd definitely use Amsys again.

J. M.

What a pleasure to be served in the store. I had issues with my AirPods Pro and was able to get the issue resolved exceptionally quickly. A very warm and welcoming staff and would like to especially thank Katie for giving me a courtesy call to ensure all is working fine. Thank you! Will be seeing you soon!

A. E.

I cannot praise Amsys and their staff anymore. If I could rate out of 10, they would be 12. I work down the road and dropped a broken pair of AirPods over on the Wednesday less than 24 hours I was picking them back up again and they were better than when I first got them from the phone company I ordered from. Kieran and the team are quality and as long as you don’t lie about the damage to your product they have you with quick and effective service. Don’t believe the 1 stars these guys are top quality.

T. L.

Popped in to get IPhone battery replaced. Sahara served me and could not have been easier or quicker. Knowledgable, friendly and efficient staff.

J. M.

Wow. Amsys is very fast and professional. I gave in my MacBook on a Monday and picked it up that Friday! It works like new but I’ve had it for almost 4 years. Staff were very lovely! Thank you.

T.

Top service from these guys. I needed a battery replaced in my old MacBook Pro 2015 and the Apple store in Covent Garden told me it would take 10 days! Couldn't believe it (anything to do with the release of the new MBP's by any chance?). Anyway, they suggested I try Amsys. Amsys were a bit more expensive than the Apple store but they turned it round over a few days and kept me informed all the way by email. I notice that they have had a few bad reviews in the past for customer service but they seem to have lifted their game.

T. M.

I was seen very quickly and the staff were polite and professional. A special shoutout to Mike who was especially friendly and helped us sort out the issue with our MacBook Pro screen. Would highly recommend! Cheers!

E. K.

I came in the other day, and was super distressed. But the team was amazing and resolved my problem. You have a great team there! Thanks Katie

N. M.

Great work - great price. Excellent service. Will use again. Very pro.

M. M.

Lovely customer service they stepped in after I was late for a Apple appointment, they are official iPhone Associate, connected company so you won't lost your guarantee warranty..

D. M.

When I couldn't get an appointment at the Apple store I walked to Amsys who sorted me out immediately. Really impressed how they fixed my iPhone so quickly!!

L. B.

Such a great experience at Amsys! I have to thank Katie, who dealt with my query efficiently and professionally. I was quoted 7-10 days turnaround for macbook screen replacement and it was just as expected. They even salvaged my stickers - thanks so much.

G. G.

Great service! My MacBook screen was replaced and the laptop sent back to me in less than 3 days. Lovely staff and amazing customer service.

D.

After I red the reviews about every Apple official service centers, I was in shock and didn’t know what to do.) But I took a chance and chose Amsys. Since first call, everything was polite, nice, clear, understandable. After they took my laptop I have received an email that it could be delays because of situation with COVID, but still the whole process took for me about 8 days!! And I even didn’t know that something is possible to fix with warranty the Amsys’s Team advised me about that and I didn’t pay anything for my issue! Very good experience with them! Well done!

I. T.

My new go-to Apple guys - way better than the Apple “genius” experience. A little shop in Soho full of real people that know their stuff and are approved by Apple. Appointment booked via Apple for the next morning. Booking in process was not a digital experience but one where I actually spoke to someone and they understood my issues (being without my laptop). They were able to perform a screen repair under warranty with Apple genuine parts on my MacBook Air quicker and more efficiently than the behemoth that is Apple. Thoroughly recommended.

J. B.

Absolutely excellent service from Leon. I popped in this morning after a visit to the Apple Store on Regent Street with a Macbook that needed a new battery. At first I spoke to a guy who seemed like he was training and didn't quite know all the information, then Leon helpfully took me over. Listened to what I needed in terms of timescales, worked hard to get the price quoted down to match Apple's, really friendly and helpful. It's so nice to meet someone who is so good at customer service, Leon is a true professional. I didn't have a wonderful experience at Amsys when I used you last time, but my faith has been restored and I'm looking forward to getting my machine repaired.

A. A. K.

A few months ago, I came into the store to get my computer fixed, I was so impressed by the customer services provided by the shop assistant Sarah. Thank you for exceeding my expectations and fixing my laptop swiftly. I would definitely go back to Amsys for IT support!

P. J.

My experience with the Amsys team has been GREAT! I came with a data recovery question and they did not only recover all the files, they actually fixed the MacBook within one hour. Super helpful and super friendly. They saved the day.

M. H.

Leon at the service desk could not have been more friendly, efficient and he repaired my phone while I waited. This is my second experience with Amsys and I recommend them in every way. Their repair of my MacBook Pro fixed the problem and this is without doubt easier than the Genius Bar at Apple. Thank you and keep up the great service.

I. H.

Amazing service from both people who served me. They fixed the issues with my Macbook, I could tell they knew exactly what they were doing. They managed to recover all the data and advised me on what hard drive to go for in replacing it. I am super happy with the job they did, my laptop is waaaay faster now and they gave me a very good deal on it price-wise, as well as a student discount. My laptop was back to normal within days. Additionally, no need to book an appointment a week in advance like the apple store!!

L. Z.

Excellent ! I have been here twice and both times the service has been amazing. I walked in with no appointment spoke to Dario and he fixed my Macbook Air on site within 20 minutes. Very polite, professional. It's perfect for me as I did not have to go to Apple at regent street and queue for three hours. Which I have done before but no more!!!! Keep up the good work Dario and Team Amsys

V. A.

I had the best service from Sarah at Amsys on Poland Street today. Incredibly helpful and nothing was too much trouble to get my Mac Book Pro upgraded and cleared of a number of software glitches. I had phoned ahead and booked an appointment and it was all so easy and efficient. Thank you so much.

S. B.

Staff seemed knowledgeable and there was a clear price list for pretty much every repair you could imagine. The ability to complete a repair without too much of a wait is a godsend and there's also a good range of refurbished products for sale. They offer a good service in the area.

l. h.

PROFESSIONALISM AND INTEGRITY I had a very pleasant surprise on visiting this service centre. Everyone was very polite and welcoming. They outlined the process and the costs very clearly. After providing me with the service, there appeared to be little wrong with my Macbook so they charged me NOTHING. If I have another problem, I will certainly return here. The free refreshments was a nice touch too. You also get to listen to wicked sounds while you wait. THANKS TO ELIJAH!

M. R.

Great help, same day. After a week of calls with Apple that got nowhere, I got an appointment on the same day with these guys. Great help from Alma, who got my Mac book up and running within the hour (had previously been frozen during El Capitan install). Great service, would recommend.

J.

Booked an appointment and still had to wait, but the staff were friendly and helpful. Apple approved repairer at apple prices. Phone ready by the end of the day (dropped in at lunch). Would definitely visit again.

J. C.

Amazing service, they stayed later than their hours to fix my friends phone screen for him as he had issues getting through to apple while in the shop. Lovely staff, very helpful and accommodating.

C. F.

I understand the frustration of the last reviewer and I too had to wait but I did find the front staff, calm, courteous and above all else helpful - I didn't have an appointment and so had to wait along with a few others. The front staff do the best they can with what can only be described as non stop incredible demand. I don't believe they could have done any better than they did. It's easy to rant and rave about it and no one wants to wait in London I know, but its not easy handling that kind of pressure. My problem was our man mac HD had failed and all our back ups were corrupted so after 15 years of running my business I was about to lose everything. Once I got to the front Dario looked after me - bench testing the mac straight away and whilst I was there. The hard drive was broken so data recovery was recommended. Their estimate was 3-4 days but Dario took ownership of the situation and ran the data recovery on the Saturday and by Monday morning he'd got the data folder off that I so desperately needed. By Monday afternoon I was back up and running. I'm writing this review because I want to say thank you - esp. to Dario (who must have seen the fear in my eyes) - and to the last reviewer I say 'you should have waited' you won't find a better bunch of people.

C. E.

When I got my macbook air back, it was missing a screw at the bottom side!! Now I observed this only after 6 months by accident and since I live alone there is no chance of anyone else removing it. It was certainly there before I sent my laptop for repairs. I suggest you check all the screws before leaving the store. The staff are friendly and professional though. I initially put a one star just so this post draws some attention in the midst of awesome reviews. Let others learn from my lesson. But now, I put a three star.

H. R.

Amsys are brilliant. I am a freelance designer and need my computer for my work. Steve realised how important it was for me to have my computer and managed to get it fixed even when they were very busy. I can't thank your company enough, you really saved me! Amazing service which I will be recommending to everyone!

M. P.

Customer service is great in this shop, they were very quick and friendly. However I feel I should share this experience. My MacBook screen display was broken (wobbly color lines) so I brought it in. They told me it was accidental damage, impossible to cover under warranty and would cost: 416£ plus 82£ service. I then went to the Apple Store in Regent Street, where they told me the parts were: 386£ incl. VAT plus 70£ labour. So overall it was cheaper in the Apple store. In addition after a more thorough inspection they found a defect in my screen's film, so they are going to repair it under warranty. My advice would be: always go to Apple first! And if they don't offer good conditions, go on to another provider such as Amsys.

S. A.

I went in earlier this week for some help with my MacBook Pro. The staff are very professional and friendly. Elijah was seriously amazing and was very dedicated and gave me some really good advice! Also they're very transparent about what they'll do and their prices (which are pretty fair compared to other Apple authorised repair shops in London). And they give you access to free tea/coffee and drinks which is a bonus! 10/10 would recommend if you need help with your Apple device.

A. W.

Amazing service and advice - will definitely go straight to amsys next time! I was sick and tired of spending house onto apple support chat and waiting over a week for an appointment, and having been recommended to go to Amsys for a service last time I went to apple I decided just to go straight here this time. My laptop was practically unresponsive and after doing countless tests with apple support, within 5 minutes of arriving at Amsys the could tell me exactly what the problem was. A couple of hours later my laptop was good as new, a new hard drive in place!

A. H.

Totally hassle free, even enjoyable. A very professional, courteous staff member took time to listen to and understand my situation and clearly outlined the store policies and my options, allowing me to make the correct decision regarding my repair. Having no laptop when you're on holiday is really inconvenient, but they had my problem fixed inside a couple of hours much to my relief. I couldn't have been happier. Huge HUGE thanks to Leon & the techies at Amsys Soho!

P. S.

My MacBook Pro was overheating and display was starting to turn off from time to time so I stopped by at Amsys at lunch break and they had a look. Philip was very patient and had the best approach, very professional and quick. Problem solved and they also replaced 2 missing screws on the back cover. I will be back here if I run into other Mac problems.

M. T.

I bought a MacBook Air 3 months ago which now refuses to boot up. John Lewis offered a 28 day repair & sent me to Apple 🍎 who were seriously charmless & offered my a 3 hour wait. Amsys were lovely, professional, calmed me down & set to work fixing the broken disk on my laptop straight away. Highly recommended!

G. C.

I booked an appointment to have a vintage Macbook tested and supplied a new SSD to be installed. The chap who served me was efficient, polite and didn't treat this slightly-techno-dunce with anything but patience and courtesy. I received a text that afternoon to say that the work had been completed and I picked it up the next day. 11/10 for overall customer satisfaction. Thank you.

A. A.

Elijah and his staff were extremely helpful and quickly identified the issue with my laptop. It turned out my charger was faulty and he even allowed me to borrow his personal charger until I was able to buy a new one. Would highly recommend!

T. A.

Was served by their senior technician, Leon, who was so lovely and very helpful. I was attended to fairly quickly even though I hadn't booked an appointment! They seem to service most Apple products and I was recommended there by an actual member of staff at Apple because they were to busy to take a walk-in, so I'd say they're pretty legit. Would absolutely recommend!

T. T.

Elijah was super helpful and patient. Helped me wipe and re-instate my mac book pro and walked me through migrating my data from an old laptop. Fantastic friendly service, even as a walk-in. Would choose to come here versus the Apple store on Regent St.

N. P.

i was seen really quickly and they made the whole experience very straight forward. I am terrible with any technology and they put my mind at rest and guided me through everything I needed to do i.e. switching off find my iPhone etc. at first they thought it would take around 3 days to have my new phone ready for me but then they managed to get me sorted there and then. much much easier than going through the apple store! I wish i had know about Amsys before!

J. E. K. U.

Elijah was extremely helpful and polite. He basically saved me from a load of headache after I mistakenly erased my hard disk. He got it reinstalled within 30 minutes. Would gladly recommend this place. They don’t have the huge crowd of the apple store and are likely to attend to u quickly

J. H.

Had a meltdown with my Mac with some virus and fraud. Didn't make any appointment but being able to just drop-in. The technicians Leon and Dario were super friendly and had a quick look at it in just 10 mins and all sorted with no CHARGE AT ALL! Brilliant experience, service and would totally recommend it if you have any problem with anything-100 out of 100!!!!!! IT problem is always a pain but they have us covered.

S. J.

Took my phone in for a simple screen repair and some mistakes were made with communicating when my phone would be ready, leaving me phoneless for a full 24 hours which was unplanned and pretty difficult from a work perspective. However, Amsys took ownership of my complaint which I appreciated. The screen itself is like new, and they seem to have broad knowledge of the many ailments of Macs and iPhones.

a.

Staff were very helpful (Mainly Paul and Dario). Waiting times were variable (from immediate to 45mins) but overall their commitment to get my problem sorted was very satisfactory. I'd come again and I'd definitely recommend it to someone looking for an Apple Authorized Service Center.

F. F.

Very commendable service. Would definitely recommend Amsys to friends and family. Having had my iPhone screen broken for a while, I decided to fix it and i was pleased at both the customer service and how fast my mobile phone was fixed. Unlike several other phone repairs, Amsys is not only trusted iPhone repairers but they also fix your mobile with guarantee showing how committed they are to providing exceptional service and quality repairs. The fixing price is also fair.... at least it pays to pay a little more for that extra better quality service. Way to go Amsys👍👍👍👍👍

A. B.

The nicest staff I have ever encountered. When I was on the verge of a panic attack they were able to calm me down and talk me through the steps and get my computer fixed. 100% recommend for any kind of Apple tech support you need!!

D. S.

I came in with a broken Macbook Air - the keyboard and the trackpad weren't working. Elijah was extremely honest and helpful. He said it would cost around 400 pounds to fix the problem...considering that I had already spent 300 pounds to try and fix it at a different store, I simply couldn't afford that. He then recommended that I buy a wireless keyboard/mouse and use that. I quickly did that, returned to the Amsys and installed it with Elijah's help. I am extremely thankful for the help and recommend Amsys and Elijah to anyone who needs help with their mac.

J. B.

After going to the apple store with my macbook pro, and being told i had to take an appointment in 5 days, i went to Amsys where i had an amazing expérience. Janine Harris welcome me right away with a smile, looked at my computer, took it to the workshop in the basement, repaired it ( reset of the battery was needed) , then did a check-up of the computer... 30 mn later, i was out of the shop with a working computer and for FREE... i did not know that free service existed anymore... I offered to put some money in the Staff box ( did not exist), or buy some mince pies, but the offer was nicely turned down. So i strongly recommend Amsys and Janine. it was a breath of fresh air...they are efficient, smiley, courtuous, and quick....

S. W.

Excellent customer service!! I recently went to the Apple store, Stratford to enquire about my Mac which had no power and had waited about 40 minutes before I was acknowledged and then the service I received was below par, after that I decided to find help elsewhere. I searched on google for a Mac repair store and found Amsys. Almost as soon as I entered the store I could tell the contrast in service compared to that of the apple store. I was greeted by Leon who immediately came to assist me, he had a look at my MacBook and listened to my queries and within no time my issue was resolved.

Z. L.

What can I say You were excellent to me today and fixed my problem within 5 minutes and genious bar with apple were telling me 2 weeks waiting. Here I just walked in with no appointment and waited for 2 minutes and 5 minutes later up and running. This is a review coming from someone that fixes computers for living also. They are excellent.

I. K.

Fantastic experience with these guys today. My Samsung Note 8 had burn in lines on my screen. I kept putting it off as I wasn't ready to part with my phone for a couple of weeks and didn't have the time to visit a Samsung store. Anyway, I thought best I get this sorted before my Warrenty expires and planned to get the phone sent off by the end of the week. Having given Samsung a call yesterday, they offered me an "express service" Apparently, they collect, repair and return all in the same day. I wasn't convinced. Although the Samsung rep wanted to collect yesterday, I had to back up my phone and did so yesterday evening. Anyway, they booked it in for today and said somone would be at my office to collect at 9am. 9am and the courier was at the door. By 11am I was emailed and advised that the phone had been repaired by Amsys and is on its way back to me. By 1pm, I had my phone back. I was blown away!!! So let's look at the work that was carried out by Amsys. We'll it's obvious the screen and housing had been replaced. It feels like I have a brand new phone. Very pleased. A real shame I didn't get to thank the technician (at the Covent Garden branch) that fixed my phone in person. Samsung, Amsys and the tech that sorted my phone, thank you!

Z. J.

The service, the repair time and the commitment to assuring I was able to work around my busy contracting schedule was superb. Things that should have taken 24/48 hours were done same day! Elijah is the man you want to go to for any of your needs.

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