Reviews of Fixfactor - Wimbledon | Tech Repair Service. (Cell Phone Store) in London (London).

Fixfactor - Wimbledon | Tech Repair Service

661 Reviews

394 Comments

Cell phone store

Mobile phone repair shop

Computer repair service

IT support and services

Data recovery service

Electronics repair shop

Phone repair service

136 Kingston Rd, London SW19 1LY

Description

Information of Fixfactor - Wimbledon | Tech Repair Service, Cell phone store in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Fixfactor - Wimbledon | Tech Repair Service

Reviews of Fixfactor - Wimbledon | Tech Repair Service

R. W.

The entire service was perfect. I first booked an appointment and when I arrived they immediately said they have ordered the screen and it should come between 2 to 3 days later. When I came back I gave them my phone and came back within the next hour and it was done, it looks like I just bought a new phone. I would definitely recommend you go here to repair your phone!

C. T.

Brilliant shop: very tidy, and excellent service. I got a new battery for my Motorola phone, now it lasts far longer and there are no signs of the case having been opened. Very forthcoming and friendly staff, would recommend!

P. T.

Cracked the screen of my iPhone 6 Plus. Emailed them To see if they had the parts in stock. They responded quickly and confirmed they did. Dropped by and they had the screen replaced in under 30 min while I waited. Price was the same as their website quoted. Great experience and can highly recommend. Should the need arise, I won't hesitate to go to them again.

S. R.

I had a problem with my OnePlus charging port. They were professional and extremely quick, I highly recommend them.

P. G.

Just a superb service, fixed my Nexus 6 and went above and beyond in terms of the time spent on it to fix it. Highly recommended, although they do need to charge more! Update: Just had an iPhone fixed. Awesome speed. Sent in by next day post fixed and back in my hand via post 48 hours later!

D. H. (.

Awesome service and quick! I cracked my Pixel XL screen while in London and they were able to fix it while I waited in just over an hour. No one else in London had the parts, Raphone did. Highly recommend!

K. S. A.

These guys are amazing - friendly, professional, fast, and affordable. They have fixed my iPhone and iPad screens three times now(!). When they aren't busy, you can even wait at the little cafe across the street while they do the work. Fantastic service!

W. S.

After a rocky start, the service offered by raphone was excellent. I found that the staff were friendly and informative in their explanations. I felt like I knew what was happening and was presented with relevant choices. The fix worked well and is still holding up in the face of the active use I put my phone through.

P. T.

After my OnePlus2 took a dive I got in touch with the guys in the hope I can have my phone fixed. I have not got my phone fixed - my decision of not having further services due to the gap between the repairment costs and the value of my phone - but they have an amazing and straightforward customer service - and patient, as took me couple of weeks to go and pick up my phone. All in all, highly recommended! Thanks again, Raphoners!

S. J.

The weeksite is great for scheduling the appointment. When we got there they were very friendly, the shop was clean, and it looks professional. I left my phone (htc u11)with them and if they found a problem they needed answer to they rang my boyfriend and got it sorted. The issue I can in with was a broken screen, spiders webbing down from the top right. They noticed a crack on the back, but I didn't need that part fixed. They warned of possible problems before fixing. The phone was fixed within the time scale they gave. The phone was given back looking like new (except for the crack fix on the back I decided not the get fix). The great thing is the the phone works better than what it was like before it broke. I can now hear people on calls better, typing is working with few typing errors and people on calls with me can hear me better too. I would highly recommend Raphone to others.

M. D.

I visited Repairaphone on Saturday 17 March to get the screen on my Pixel 2 XL fixed. I didn't want to send it to CTDi in Poland, as suggested by the Google support website, and be without my phone for 10 days. The guys at Repairaphone are incredibly friendly and helpful and managed to complete the repair in around 90 minutes. The work cost £220 but the results are flawless and the work is backed by a three-month guarantee. I will definitely use these guys again but, obviously, hope I never have to!

S. W.

The people here who fix Mobile's and electronic divices are very professional and complete the work to a high standard! They are not some tin can alley place unlike some shops. They are 1 of the best!

A. B.

Just brilliant. Took my broken iPhone in after having been told by another shop they would need to send it away for a week for the problem to just be diagnosed! The guys at Raphone were very friendly, helpful, looked at it straight away, diagnosed the problem (charging-port water damage) and fixed it for me very quickly, as they have spare parts in the shop. I’ve now found my iPhone repair shop. Not going anywhere else now!!!

A. M.

Helpful in the phone, easy to book online and very quick turnaround. Broken Mac glass screen (2011 model). Would definitely recommend and use again if needed.

G. B.

I usually do not write any review, only in case of outstanding service. My iPhone screen got repaired by the guys in 15 mins at a reasonable price. I highly recommend their service.

A. S.

Professional and friendly service. Went in there to check a faulty phone battery, or so I thought. They stayed after hours waiting for me to get there, diagnosed that the issue wasn't the battery (I'd been told this by other repair shops...trying to get a quick buck no doubt) and then didn't charge me a thing for it. May be able to find a cheaper quick fix elsewhere but wouldn't trust anyone more than these guys with my phone.

K. L.

Really happy with the service! Took in a OnePlus for a new screen. They were easy to find & affordable. The team were so friendly, neat waiting room with coffee and they fix it while you wait. :)

N. M.

I was unhappy in the beginning but they definitely redeemed themselves once I told them I was unhappy. That’s what I like. They apologised and rectified and fixed the situation. Great service and extremely trustworthy. I will definitely be using their services in the future. I am truly impressed!

V. B.

I had a problem with the touchpad of my laptop and I decided to meet the guys in Fixfactor. These guys are just brilliant. They found the problem in a sec and they asked me to be back the following day and leave the laptop with team for 2hours. Well, that was it. The following day my laptop was as good as a brand new. Well done guys, a wonderfull service and also they are very friendly too, which is always a good plus!!!!!

M. W.

Friendly, helpful staff and fast, efficient service. I bought a "fully functional" phone who's camera wouldn't focus. Raphone replaced the module within an hour and the camera works perfectly. I would happily recommend their services.

K. Z.

Super-friendly staff! I visited for a battery replacement of my Nexus 6P and they had it repaired in store (booked an appointment in advice) in twenty minutes. Store is a very short walk away from the Merton Park team station. Also couldn't help noticing how nice the store is!

S. M.

Wonderful fast, friendly, efficient and professional service. Replacing my Nexus 6P battery in 35 minutes, while I waited. Not a mark on the case afterwards and the phone is like new again. I'd recommend Raphone to anyone with a mobile phone problem.

N. C.

Recently took my wife's Macbook pro for keyboard and battery replacement, Marcin, Adam, Caesar are such genuine and cool guys, extremely responsive, professional and excellent customer care. I highly recommend.

G. K.

These guys were great. Took my phone there convinced it needed a new battery and was ready to pay for it. They went over it and found all it needed was a throrough clean of the port, took a chunk of time doing so, fixed it, and sent me off refusing to take any payment! Awesome service!

M. M.

I took my MacBook Pro to RaPhone to have my battery replaced and I was extremely happy with the service. Not only was my battery replaced in a timely fashion but the customer service was excellent. I felt that my needs were met with a friendly, well mannered and knowledgable staff, I highly recommend for all your needs.

L. K.

I had a very good experince with RA phone. The staff was friendly, the quality of the repair of my Sony Experia Z2 screen was to a very high standard and the phone was returned to me within 24 hours, including the delivery. I can highly recommend this place.

R. P.

Quick Mobile Fix were useless. They said they couldn't do an express repair but stated they could get it done within 3 days. I dropped it off for a speedy fix and even then the guy booked it in under the wrong phone model. After a week they stated they had to order the part, makes you wonder what they were doing for a week. Then for each following week they said they hadn't received the part and had to order it. Should arrive in a few days and it would be repaired as a priority. After a month of getting the same update each week I realised this was going nowhere so I cancelled the repair and got the phone returned. The return and refund were the only quick things they did. Went to Raphone in Wimbledon instead who ordered the part immediately so I could get the phone repaired next day. They called to confirm the part had arrived. I dropped by and it was done in a couple hours. Top job, couldn't fault them. Highly recommended. AVOID QUICK MOBILE FIX! USE RAPHONE!

A. D.

Went to raphones to get the screen fixed on my surface pro 3. The guys in there are really friendly and clearly take care over what they do. Very professional. They even made me a coffee! Would definitely recommend.

G. k.

dropped my iphone 6S couple days ago and the screen was totally went out. needed mine to be repaired asap so went to Raphone as they have so much good reviews as you can see here..first they are very professional and quick - took only 1 hour even the less to fix my iphone..also since iPhone 6S has a 3D touch function which kinda needed more delicate skills to fix it but they totally worked well and my iphone is just as new! also great customer service indeed they are very kind and gentle it made me trust them a lot! great job guys..they are the best in town i can say :) i highly recommend this lovely repair shop to everyone who has a moblie with some issues..

K. S. D.

My BlackBerry priv , 3+ years old , fell into coffee whilst charging . I was distraught because I lost 418 contacts, photographs and videos , and documents in Blackberry notes . Daniel and Ceaser and Adam worked tirelessly and with unceasing enthusiasm and dedication and integrity over many days , two sessions totalling 7 hours with me to ensure accuracy to save all the Data and Information to my Computer and tma new Samsung phone Eternally Grateful . Recommended. Top Class. Dr Kenneth Dodds, GP , Finchley ,London.

S. E.

Got my phone fixed today. The back screen was broken and the power button wasn't working. They fixed it and had it ready the same day and very reasonable priced. They are very polite and know what they are doing. Very highly recommended.

A. M.

The ONLY place in WHOLE London that knows how to deal with Google Pixel phones. They resolved my issue super quick and with a very fair price! Those guys are literally the most professional team I've ever seen!! Couldn't recommend more!!

R. A.

The best choice, professionalism, friendly service and a price that is directly proportional to the work, you are simply sure that your phone is in the right hands

R. H.

The technicians/engineers were very, knowledgable and responsive and provided a fast and seamless service. My phone battery was replaced perfectly and my phone is now operating and staying charged as expected. Thank you.

N. W.

Smashed my brand new Pocophone F1 and raphone were the only place i could find who could repair a brand new devive such as the Pocophone F1, as no-where else had the supplies to do sow tih it being released only a month or 2 ago. Nevertheless, send my phone away on monday morning, and by Friday i have the phone back and it looks brand new. Perfect accuracy and very well done to whoever did the repair, I couldn't be happier! Great customer service aswell when i phoned them up, and very fast and helpful replies to my (many) emails keeping me up to date on the progress of the repair!

M. L.

Nexus 6P would only last 2 hours on battery. Sent to Huawei who did not change the battery but insisted it needed a firmware upgrade, which did not cure it. Other shop failed repeatedly to get a battery for me, it was always "due tomorrow". RAPHONE had the battery in stock and took 20 minutes to change it. Very pleasant staff. Phone was looked after with no data loss or any marks etc. Highly recommended, I wish I had gone there months ago. Phone lasts up to 24 hours now.

O. O.

These guys are great! They didn't try to upsell me, were chilled out & cool guys. They fixed my phone in a day & made sure they explained what was wrong with it! If you're thinking of using them, I'd definitely recommend them!

D. T.

I would highly recommend RA Phone for smartphone repairs. I walked in to the shop on a Saturday afternoon and asked for my HTC One M7 battery to be replaced. Within 30 minutes I left the shop with a phone that runs as new. The staff were very helpful and polite and the service was excellent.

C. E.

Perhaps I shouldn't be surprised but I'm genuinely in awe of how quick and straight forward my experience with these guys has been. Excellent. I've been looking for somewhere to solve a long running issue with an expensive gaming laptop that is out of warranty, these guys were so knowledgeable from the get go and sorted everything out in the same day. I wish I'd known about this gem 12 months ago. Don't go anywhere else. A+

C. W.

Just took my Dad’s phone in because it wouldn’t charge. They were very polite and helpful. One of the guys took some tweezers and pulled a big bit of dust/fluff out of charging port. Bit embarrassing! Wouldn’t accept any money, very nice and professional.

C. E.

Great service from these professional and friendly guys. I comprehensively destroyed the screen on my 5s and had multiple technical problems with the phone. Raphone resolved everything very speedily and with excellent communication. highly recommended.

A. Z.

I came in to replace the battery on my one plus one. I had an appointment for 1 pm. I was out the door by 1.15 with a brand new battery. These guys are real professionals and incredibly good with customers. I can't recommend them enough!

M. M.

Battery replacement for two Samsung Galaxy S7 Edge phones. Excellent fast 'while you wait' service, knowledgeable and friendly staff. Phones are now restored to their original battery performance. Very many thanks

N. C.

Contacted Fixfactor to repair a reasonably unusual phone and they we able to do just this. Repair work was done to an excellent standard with a helpful and communicative team. Fully recommend.

S. R.

Fixfactor replaced the broken camera on my Samsung Galaxy. A good job was done well at a great price. Friendly customer service too. Excellent all round.

K. M.

Took my Oneplus 6t for back screen replacement.Booked a time on the easy to use webpage, dropped phone off and came back 40 mins later all done as good as new.I had used these guys before, quick, efficient,and most of all friendly.Totally Recommended.

D. W.

It was worth traveling across London to ensure my phone was fixed right (swap out of the battery on the ultra compact HTC M8). They demonstrated great knowledge and service in an easy, informative and clean environment. 3 month warranty, cash only.

A. B.

What a breath of fresh air to experience the customer service and professionalism from Raphone staff replacing my Iphone 6 battery and fixing my Mac computer. I was posted and updated during the whole process form the beginning to the end. I can highly recommended them to anybody who is looking to have things done quickly and effectively.

A. A.

Don't normally leave reviews but was in London on visit and decided to pop in have my phone repaired. A+ service and great value for money. Defo recommended these guys

K. O.

Best Xiaomi Mobile Phone Repair If you have a Xiaomi Mi phone for repair, Fix Factor should be your first stop. I have had an expensive failed repair before, but Fix Factor know the product. They provided an me with an excellent service. My OEM part was ordered and I was notified when it came in. I brought the phone in and it was repaired within 2 hrs. The standard of the repair is first class. My Mi Mix 2s Phone looks like it just come out the Factory and everything works as it should, perfectly. This is my repairer of choice for Xiaomi mobile phones and I highly recommend Fix Factor as a long term Mi phone user.

D. G.

Only one service in WHOLE London, which could help me with my broken Google Pixel Phone. Excellent customer service, great and really kind members of staff . Phone is like new, can't tell that any service was needed. I recommend them 100%!

M. C.

Been twice in the past two months for a broken Huawei P20 Pro screen and both times been fixed with a smile, and in no time at all. I love these guys! Only recommendation to RA is to perhaps start a loyalty card 😉

L. S.

I have recently used this repair shop to have a front panel replaced on my smartphone. I was very happy with the workmanship and attention to detail the shop put in finishing this job in a reasonable time. I received honest advice as to what my options were and prices were comparable to quotes from other merchants.

P. C. S.

My phone needed a new battery, and Raphone seemed the the only people in London to have it. I phoned them at 10:30 and had the repaired phone by lunchtime Excellent service and they gave the impression of knowing what they were doing unlike some of their competitors

P.

Collected phone..working 100% now...great guys, very polite and professional..replaced LCD screen. I waited and watched Great service. I decided to travel across London to this small business. Very happy with the whole process.

J. S.

The screen on my Dell laptop stopped working. The guy could have charged me £600 for a new screen (which I would have paid because I desperately needed it to work now). To make sure, he opened it up, checked and cleaned the connection and voila - laptop and screen working. He asked for £28 when he saved me £600 at least. Don’t go anywhere else to get your pc fixed.

J. B.

The service is fantastic, very friendly and quick! So much easier getting your screen repaired here than claiming through insurance, it works out cheaper as well. Highly recommend and will be going straight back there if I need the service again. Thanks guys

a. j.

Very professional service !! recently fitted a new battery to my surface pro unit at a very competitive price and ultra quick turn around, cannot speak to highly of them. High quality work and friendly attitude.

K. N.

The service was really quick and the staff was very helpful. I had trouble finding a place to fix my phone over the phone and with Fix Factor I walked in and they said yes straight away. Friendly service, would definitely recommend.

D. A.

Do not bother going anywhere else to get your phone fixed. Out of all the places I tried, these guys were the only ones to give me constant updates on what was going on without me having to ask (email, calls and voicemails), identify the fault and tell me they could fix my phone. Once place had my HTC 10 for three weeks and ended up wiping all my data without me realising till Raphone. In the end I decided not to go through with the repair (as all my data was gone anyways) but sold my phone to them in a damaged condition 20% more than what other places (e.g. carphone warehouse) were offering. Can't fault the service, very professional company.

A. D.

"FixFactor" is the best service I've ever been to. My Iphone was fixed literally in a moment! Very friendly staff. I recommend it to anyone who expects professional, knowledge-rich and exemplary repair.

J. C.

Cezary and his team have replaced my ipad and iphone screens and I am very pleased with the service received. The Ipad is working great but unfortunately the iPhone developed a screen freezing fault which I put up with for as long as I could. When I eventually took it back in Cezary offered to replace it free of charge even though the six months guarantee had lapsed. I recommend Fixfactor wholeheartedly not only for their workmanship but also for their attitude and customer care which is so refreshing.

B. H.

Very professional service. Love the transparency and honesty that comes across when they talk you through your options and the process. I've not given five stars because there was a delay ordering my new screen, but they were upfront about this and got onto it right away. Altogether I was very pleased with the service.

J. B.

I brought in a Samsung Galaxy S7 with a cracked screen, two hours later it was good as new. Friendly service. Also if anyone doesn't know what to do while they wait, there is an Odeon ten minutes walk down the road. I left it there, saw Jungle book and picked it up. It flew by! Thanks, I didn't want to have to send my phone away anywhere and this while-you-wait service was just what I wanted.

J. A.

Very pleased with the service. Went there for a nexus 6p battery replacement, very professional, took them less than one hour from start to finish. The replacement works great and is of quality.

N. P.

Great! Very helpful and friendly service, and respond to all emails in about a day. They conducted a water damage assessment of my phone within a few days for a very reasonable price. I rate them very highly indeed!

J. K.

Really good service relaxing my broken iPhone screen and diagnosing a battery issue too. Very helpful staff.

G. B.

I presented them with a laptop showing random bizarre behaviour. They identified this as a virus, and gave me a detailed description of the sequence of steps they would take, and the cost of each step. They were able to clean the computer without having to reinstall Windows. Very impressive, and I would definitely go there again with any future problem. I can recommend them without any reservations.

G. S.

I've had the guys at Raphone come to my rescue on 4 occasions now with their same day service, the last screen repair took under 3 hours. Always been friendly & professional. Highly recommend

E. C.

Wonderful and kind service from the guys! I dropped my phone and the screen started acting up so I booked an appointment. Luckily it turned out that it was only the LCD connection and nothing had to be replaced, but I would have gladly left my phone in their hands even if it was something more serious. Thank you!

D. T.

Great service, done very quickly and with no issues whatsoever, friendly staff with great humour. Very knowledgeable and fixed a Nexus 6p which other shops had either turned down or said was too difficult. Fantastic experience

E. L.

Went to Raphone to fix my OnePlus5 screen which had loads of cracks in it. One of the only places in London i could find that stocks the screen and from the minute i phoned them to the minute they returned my phone to me after the repair the experience was of a high level. Same day fix in under 3 hours, top stuff. Will only be using Raphone for all my phone needs.

C. A.

I have the elusive Sony experia ☓ that no-one seems prepared to repair. Not the superheroes of sw19. They had to order the screen, they offered me the Sony replacement or a cheaper screen (more reasonably than two other places I tried) and when I lamented that I couldn't wait 3-5 days because I was going on holiday, super raphone man made a phone call and said he could get it the next day. A quick trip to the wilds of the sw and my phone was fixed in 2 hours. And it looks like new and it works perfectly. I highly recommend the super raphone men and will unhesitatingly dial them up for any future mobile emergencies! Thank you.

Z. L.

Had my IPhone 7 screen fixed after it had been smashed. Staff were lovely, it was done the same day and my new screen looks amazing and works perfectly. Would definitely recommend!

J. P.

I went to Raphones a couple of days ago because the home button stopped working in my Samsung S6. The guys were really good there, they were informative, fast and friendly. It was an absolute positive experience.

L.

Great service, got my phone screen replaced within an hour today, without making an appointment upfront. Cheaper than competitors in Wimbledon as well. Would definitely recommend.

R. E.

I took my laptop in for a look at some audio issues. The team there spent about 20 mins diagnosing the problem before recommending a reinstall of windows. I wasn't charged a thing for the advice, (which turned out to be correct), even though I offered to pay. Wonderful customer service like that is hard to find!

C. H.

Repaired a headphone socket problem on my iPad in 5 minutes that Apple had said was unrepairable! Amazing service - highly recommend.

B. W.

Amazing service. The staff were very friendly and knowledgeable, they replaced my phone battery very quickly and it's been working brilliantly for over six months now. Would definitely recommend this place!

B. P.

A huge thank you to everyone at Fixfactor today - 3 of us managed to get an SD card stuck in the SIM card slot on my phone and it was not only speedily sorted but we weren't charged, just asked to post a good review! So here it is: a rave!

J. B.

Geek Squad wanted 14 days to fix my Nexus 5 on/off button. Mobile 360 don't repair that model. I booked an appointment and these guys did it in 15 mins while I waited. And for only £49. Enough said.

M. R.

Excellent service, very friend and professional, went above and beyond to fix my phone! Will definitely come back and recommend A+++ 👌👍👍 Thank you guys!

V. G.

Excellent service. Replaced the back panel of my cracked Xperia Z2 within an hour and the results are perfect. These guys are incredibly professional in their approach and very customer focussed.

O. G.

Extremely quick and efficient service - i messaged them to ask about a repair, they had the part in stock, i dropped my phone in and they had replaced the faulty component within 30 minutes.

D. A.

This guy was brilliant! Nexus 6 needed a new battery. Dropped the phone off, went for a quick shop, came back and it was sorted. That was months ago and the battery is still brilliant. This guy knows what customer service means! 😀

m. m.

Excellent customer service, very friendly and they repaired my iPhone’s charging problem within minutes. As a previous customer, they waived payment. Highly recommended.

G. P.

I had to repair my phone urgently. Called this firm, they ordered the part which arrived next day, then fixed it within and hour. Great service, very reasonably priced. High recommended.

D. G.

I was very pleased with my sony xperia XA1 phone being fixed. Very good customer service and I would recommend them to anyone who needs phones or laptops or anylon other devices that needs repaired. Not the cheapest but are very enjoyable experience to be around very happy. Ben Baker

D.

Another happy customer When upgarding RAM on my iMac 2017 I was distracted and knocked tiny SMD capacitor of motherboard. Guys was able to help me soldered capacitor back in less 10min, I definitely will use the shop again.

K. W. g.

Seriously impressive service from RA Phone FixFactor UK in South Wimbledon replacement BlackBerry PRIV battery. 1 hour turnaround efficient and friendly team. Highly recommended. Brilliant. Thank you.

A. W.

I own a Moto phone for which a replacement battery is not easily available. Raphone secured the part which arrived a day ahead of schedule. I took the phone down and the tricky procedure was completed within 90 minutes.

A. C.

Heard great things about their phone repairs. Maybe a bit on the pricey side but seem to do a great job. If your in South West London and need a smartphone repair, these guys seem like the best place to start.

K. T.

Went to get my phone battery replaced. Excellent customer service - friendly and welcoming. Fast service - sorted my issue with 30 minutes. Highly recommended. Thank you guys!

M. R.

I had a water damage problem with my iPhone 4s. I left my phone in the shop and next day Martin called me that my phone is ready to collect in the shop. An excellent job, a very good customer service. I recommend Raphone.

S. M.

Few months ago i went to Raphone for a Google Pixel 2 XL screen repair. After the repair one of the two speakers on the phone didn't work and as a result I had no notifications. After exolaiexpl this issue to them, they accepted to open the phone again and check this problem. I am happy that they found the problem and fixed it without additional charges. I would still recommend to check your device before leaving their shop.

N. A.

After months of constantly jiggling cables and immobilising my iphone in order to charge it, I rang these guys and they fixed it in an hour. Very friendly, immaculately kept workshop and perfectly professional. Would strongly recommend.

C. T.

Had a Nexus 5 that got completely wrecked with water damage and these guys were able to sort it promptly! Great technical know-how and friendly customer service, highly recommended for any phone repair needs.

S. F.

Fixed my Dell laptop which had some water damage within a couple of days. It's working perfectly now! Very friendly and good price. Great service all around.

O.

I called them in first. Really udnerstanding staff. Expecially that one guy I was on the phone. He really tried to help me and was customer service & long-term-business oriented. This guy was honest & supportive. Even if I didnt leave anything to repair, I left the shop with a good feeling. The manager is cute but tends to get into conflict situations a bit, just saying. Guys I wish you more broken phones for the bussiness. :) They also have really nice blue outfit. Liked it there. See you soon, take care

m.

A very professional repair service offering good advise and timely fixes and great customer service. Thank you Caesar, Adam and the rest of the team for working on my Blackberry Key2 issues :-)

K. L.

Super helpful and friendly staff, took care of all of my enquiries, and went above and beyond for a silly request I had. The two boys were very kind and thoroughly explained what was happening. The repair went quick and without any problems. The store was clean and welcoming. I would definitely recommend!

L. R.

The experience as a whole was very friendly and accommodating. The staff both online and in person work around you and assure that you are informed about your repair and that you get your technology fixed as soon as possible. Overall it was a genuinely good and honest service.

T. K.

After 3 failed attempts with iSmash, including a replacement screen that fell off 5 weeks later and then a suggested 5 week wait time after the screen fell off again- RA was able to fix my phone in under an hour with excellent service. This will be my go-to for any phone or computer repairs from now on

w.

I had broken back glass on my Samsung S8. Those guys replaced it in about 30 minutes. Very impressed... I will definitely recommend them to my friends and remember for my future repairs.

T. S.

Great service and very professional. Despite a couple of issues, these guys persevered with my problem and stuck to the deal with no quibbles. I'd use them again without hesitation.

L. S.

Went in with a broken computer screen, came out half an hour later with a new screen! Very efficient and professional service.

M. K.

Thank you so much to this team of competent, efficient, kind and friendly team at Ra Phone. I've used their help many times, and on occasions, and they have always helped resolve the problems. Always reassuring, fast and empathetic. I highly recommend these guys. Maria Kassova

g. (.

I had a faulty camera for months and wanted to get it finally fixed. Within the space of 5 minutes, these professionals managed to consult my issue and replace my camera. Highly recommend and will be going back if I need any other repairs.

J. a. D. K.

Fixed my water damaged Samsung phone. Was surprised they were able to if I'm honest, but quite happy that they did!

J. D.

Went to get my Htc one m8 repaired almost a year ago. Fantastic service on fixing the screen and speakers. Still works to this day. Pleasant service too.

A. G.

Excellent service and good advice. They replaced the battery in my phone which should enable me to get a few more years use out of it.

A. M.

Highly recommended. If you want a friendly service from people with a can do attitude this is the place. HUAWEI failed me yet Fix Factor managed to solve the issue. Parking is not that bad as long as you are happy with pay and display. Finally, they provide a fix it while you wait service.

j. h.

Took my MacBook Pro which had harddrive problems. Was greeted by one of the workers who knew straight away what the problems was when I described the problem I was having. For a great price they fixed it the same day. Highly recommend R A Phones

J. J.

One of the best phone shops I know and it has. Speedy recovery. Always go here to get my phone done same day within hour and half. Especially if you have a one plus one

G. V.

This is an excellent business. They fixed my phone swiftly and with expertise. I'm glad I chose this business.

M. S.

Amazing! Such nice guys and incredibly helpful, they managed to source the parts for my phone within 2 days when I was expecting at least 4! Wonderful service and would highly recommend even if you have to make a trip to get there- so worth it!

V. L.

I received a new battery and a new charging port within 30 minutes! I'm absolutely happy now. The guys are professional and friendly and know what they are doing. My phone charges again and the new battery lasts forever! Thanks guys!

m. c.

Unbelievably professional service, in great modern environment. Moreover incredibly reasonable prices. Fixed my Mac reboot issues in under two hours instead of three days to two weeks... Big thank-you!

N. B.

Very professional, helpful and friendly Staff. Definitely recommend this shop if you need your mobile fixed. If I ever have issues with my mobile again I will come back here.

D. S.

I booked my two year old Nexus 6 in for a replacement battery. The guys were able to replace the part very quickly. Great service guys, thanks very much!

l. g.

fixed a broken arm on my mavic 2 drone in a few days. very friendly and professional. would highly recommend.

A. V. M.

Excellent service. My battery was swollen and it was a weird model but they managed to order it, replace it and glue the screen back, all in 30-40 minutes!

N. M.

Really helpful on the phone and then did a great job fixing it there and then once the part arrived, thanks v much 👍

J. W.

Needed the rear glass of my Google Pixel XL repaired. Fixed within 45 minutes for a reasonable price. Would recommend.

A. W.

Fantastic service from the very friendly staff at Fixfactor. My Iphone screen needed to be changed and they did it within the hour. Delighted!

K. L.

Fixed my phone within a couple of hours, when several other shops had said it would take 2 - 4 weeks. Everyone was really friendly and helpful. Highly recommended.

Z. M.

One of the few places that you can repair One Plus One. Great service and nice looking store. A bit expensive to be honest but the service is kinda worth it. Phones seems like new after repairing my brokem screen.

s.

My phone battery was draining and these guys ordered and installed a replacement rapidly (2 days-my phone's battery is not in stock). Would use again

R. H.

Brilliant service, fixed the phone extremely quickly and did a great job. Got the phone back to me with one day delivery. Can't say enough good things about the service!

A. d. s. v.

This place is great, very professional. I visited them to drop off my Nexus6P, but turned out it didn't need repair. They told me this straight away, didn't charge me and didn't try to make anything up.

R. W.

I had a smashed phone screen and the LCD touchscreen was unusable, come back two and a half hours later and the phone looks brand new! They did an amazing job and I would recommend them to anyone 10/10

K. B.

Super quick, the guys in here are friendly and know exactly what they’re doing. They recommended other products to protect my phone which was super helpful. All round a great experience!

M. L.

awesome awesome job by Raphone. Would of had the phone back to me in half an hour if could of made it to the shop! Awesome service and great quality. Feels likes a brand new phone again!

J. B.

Went here a couple of weeks ago and promised I’d leave a great review after they repaired my laptop in no time … very helpful, friendly and generous - a lifesaver as far as I’m concerned …. I am totally useless with anything IT!

S. M.

Repaired the screen of my LG G2 smartphone to a really high standard and at a very competitive price. Honest and friendly service, quick turnaround - would recommend!

A. C.

Excellent service, professional staff and high quality work! I was extremely pleased to find out they had Xiaomi phone parts which are very rare in the UK - definitely recommend!

M. B.

Excellent service got my Pixel 2XL screen replacement and it was smooth and speedy happy with Cezary the receptionist he made me feel welcome to the shop and Daniel the technician fixed up my phone and it's perfect 👌🏿👍🏿

J. T.

Got my Sony Xperia Z3 compact back cover screen replaced within a hour and at a good price. The technician was friendly, helpful and professional.

S. W.

I took my surface in for repair. I found the whole team friendly, helpful, knowledgeable and above all, honest. I would not hesitate to use them again and will be recommending them to all my friends. What a great find this place was.

J. K.

Excellent service and advice. The job only took a few minutes and I wasn't charged! Also the waiting area is very clean and stylish (if you did have to wait!). Very impressed by the friendly and knowledgeable staff.

n.

Excellent service, speedy, efficient and extremely good value for money. I would highly recommend Raphone. Very friendly guys too - thanks for replacing my phone screen(s)!

D. P.

Replaced Samsung S7 edge phone battery same day on two occasions after teething issues with initial installation. Excellent and friendly service.

T. B.

Super fast and friendly service. Replaced my battery and they weren't going to charge if the screen broke unlike ismash. Would Recommend to all

L. S.

excellent service! Replaced my smashed iPhone 7plus screen in1hr. Great job and great customer service - really friendly and professional.

C. P.

Quick and efficiently fixed my OnePlus Nords bent volume rocker (I dropped the phone and the case pushed a dent into the volume control that stopped it working properly). They checked the problem, explained what they could do and told me the price (£29). Less than an hour later it was done and working brilliantly.

G. C.

I hesitated a few times to send my phone out for repair & shouldn't have been. The phone was repaired same day & back by secure post before 1.00 p.m. the following day. I paid the price advertised on the website.

E. A.

I found it very hard to find a shop in South London that will replace my OnePlus phone screen but the chaps at Raphone didn't bat an eye lid! Worth the drive and will definitely recommend to clumsy screen smashing friends !

E. M. C.

These guys are epic, I work in tech and they really know what they're doing. Went in to get my battery replaced, they were so fast and such a great quality service, they were so friendly and kept me entertained while I waited. Couldn't recommend more.

R. F.

Nexus 6p battery replacement . The team is very professional , great atmosphere , one of the best phone shop in London .Thank you for the good experience!

H. W.

My phone was repaired within 10 minutes of arriving at their shop. Very helpful and friendly staff. And also the prices for repairs are spot on thanks Guys!

T. P.

The staff is very professional and fulfilled everything they said they would do. The work did not require any aftercare, it was perfect. My phone screen got replaced within 1 hour from a walking in.

T. P.

Very pleased with the repair the guys did on my Pixel XL. They need to get their credit card machine sorted out but all in all a prompt and efficient service which I would recommend to others

E. K.

I gave in my Nintendo switch controller for repair and was able to collect it in fully functioning order only an hour after dropping it off. Great staff, wimbledon branch

m. e.

Fantastic service and great new screen fitted to my PocoPhone F1. I totally recommend this business.

J. M.

Very friendly, reasonably priced and great communication with any updates. Only took a couple of hours to completely fix a ruined IPhone with numerous issues!

U. A.

Excellent service I had an issue with a Surface Book 3 and the only option I had with Microsoft was to replace the laptop with a new one under warranty. Fix Factor managed to recover my data and left the laptop in perfect condition. No cracks, no scratches and everything was done quickly and efficiently. 10/10 highly recommended.

r.

Very professional and helpful. They fixed my phone after adventure in swimming pool and saved everything. It still works, take pictures.... I would definitely recommend Raphone :) Paulina

R. M.

Excellent service, very friendly team :)

O. H.

Excellent service. Last minute repair, done within 2h, on a phone that's not so common and was in quite a state. Very good service, very good attitude, highly recommended.

S. N.

I was experiencing some difficulties with my phone, took it to Raphone and they fixed the problem quickly and efficiently. I highly recommend their service as they are incredibly knowledgeable and provide an extremely friendly and professional service.

S. O.

Legends. Honest, professional and quite frankly a rare bunch in today's business world. If you have ANY issues with your mobile/tablet/laptop - these are the guys to turn to. Phenomenal service.

S. N.

Very nice friendly staff - unable to resolve the serious damage to my phone (no one could in the end!) but tried their best. Excellent customer service and quick too.

S. B.

These guys are superb. Fast turn around very good quality. I thought there was no one in the country who could fix a Pixel 2! Highly recommended.

E. K.

Excellent customer service! Very friendly and knowledgeable staff who really care about fixing your device and know what they are doing! Definitely recommend!

D. T.

Just the fact that they accept walknins is brilliant. Went there with a Note 5 with a dead screen. They replaced it in about 1 hour and the phone was good as new!

D. O.

Customer service is amazing. Kept informed at every step. Shop very clean also.

I. H.

Having made an enquiry three weeks ago to change my phone battery, I was promised a call to let me know when the battery was in. Unfortunately I didn’t receive the call. That said, when i called again, they had batteries in stock and they saw me immediately and within 20 minutes changed my battery. They were professional and courteous. This could have been a 1 star review had i not called back, but having experienced them I would use them again.

R. C.

Cheapest, most local service for repairing my OnePlus 2 Screen. Unfortunately not much to do nearby while you wait, other than a pretty awful pub towards the tube station.

J. D.

I literally came all the way from East London because they are the only ones that deal with the Google pixel. My speaker was dead, took them one day to change it. Works like new. Couldn't recommend more.

E. B.

If you have a OnePlus phone this is the place you wanna go to. OnePlus only offers to take your phone for repair in Czech Republic, which is a real hassle. While Raphone is not cheap it's definitely worth a trip to Wimbledon if you want your phone to be repaired the same day.

M. C.

Expensive, but excellent quality work. Had my Nexus 6p's cracked screen repaired in an hour. Great service.

R. M.

Fantastic Mobile Phone,Tablet and Laptop Repair Shop. Run by friendly staff and excellent experienced technicians. I definitely recommend this store to repair your Mobile Phone or Tablet or Laptop.

r. C.

Absolutely fantastic, iPhone screen was completely shattered, repaired to better than new condition all within 30 minutes, extremely helpful and the nicest guys as well

N. M.

following up on my repair, I’d like to express my appreciation for the quality of workmanship and speed of service provided, you’d never know that my phone had been repaired and the turn round time was excellent

S.

Excellent service replacing screen on my phone, with a 3 month warranty on the part. Nice friendly staff and a good price.

C. f.

Great service today on my very difficult phone, I was recommended to come here as the service is tip top and made my trip down from highbury to do so. Very I pressed all round D with the service e and the guys working there are really nice too. 100% recommend even if you have to travel far to go there!!!

L.

Went into the raphone with a severely cracked iPhone 6 screen, left the store 30 minutes later with my phone looking new again! Perfectly executed by a very nice staff.

R.

A very honest and helpful man who saved me a trip by helping me over the phone. Huge respect for your honesty and not charging me for what would have been a wasted appointment

w. h.

Fixed my Asus laptop screen within a couple of days. Very helpful and knowledgeable staff. Reasonable price. Excellent service.

N. w.

Great fast and friendly service. Repaired the smashed screen on my iPad in just a few hours. Highly recommended.

S. T.

Great service, sent in my Mi Mix 2s and unfortunately they could not repair it but they tried every way and were very apologetic about it.

V. S.

I dropped my phone in the Dead Sea (saltiest body of water in the world) and EVERYBODY said it was a gonner. THESE GUYS FIXED IT. They are the best, hands down. Look no further for phone repairs!

K. P.

Excellent service! The guys are friendly and professional at the same time! They explained to me the problem, they advised me and they fixed it in less than an hour. Low prices too. Thanks lads.

D. W.

Only place in London I could find that fixed Nexus 6P screens. They were able to fix me a new one in 1 hour. Fantastic service.

S. N.

Really professional service and the prices are reasonable. Brought in my old Macbook Pro to be fixed and got it back in a couple of days, very happy with it. Would definitely recommend.

S. A.

Excellent service. Really responsive and super fast. Phone battery changed while you wait and they ordered in the parts especially.

P. H.

Really good service from these guys. They know what they are doing and aren't afraid to give good advice. I've used them twice now and would go back every time.

J. G.

Great service thanks! Walk-in repair to a Pixel XL. Screen was replaced in an hour. Highly recommended.

D.

UPDATE - so I've recently used Fixfactor again and these guys are just as great as they were when I left the gushing feedback below 3 years ago!! On 3 different occassions over a week they opened up my laptop to give me advice on how to instal RAM/extra storage - each time talking me through what I needed to do and where I'd gone wrong. They were genuine in trying to help and despite the repeated visits they didn't charge me for their time despite frankly being justified in doing. 3 years later they're just as friendly, professional and helpful as they were when I orginally asked their help! ...- 3 years' ago: Really friendly, professional and very helpful. Gave me clear expectations on required pricing and repair times, and kept me updated by text. As spare parts for my coal-powered laptop just aren't available anymore, they didn't charge me despite all the time researching the issue and spare parts. Highly recommended!

V. C.

Excellent customer service - repaired a Xiaomi screen on the spot (I called ahead to check if they had the screen) - everything was done on the spot in well under 2h.

N. M.

Excellent quick and courteous service to replace the battery in my Nexus 6P. I was even offered a pain au chocolat while I waited

L. B.

Very polite and friendly staff. They were very busy but stayed longer even on Saturday and did screen protector on my phone. Big thank you. Lukasz

M. H.

Properly cracked Xperia Z3 Compact screen. Replaced and fixed in an hour. Brilliant service, very friendly.

a. w.

Couldn't actually help with my phone but they did give lots of time help and advice and were very friendly.

E. C.

Quick, efficient, polite and with very good coffee. Ah the repair (soldered battery replacement in a phone) was top notch of course.

J. T.

WOW! These guys are the real deal. Straightforward and honest, Brilliant technicians and highly professional. I wouldn't go anywhere else.

M. B.

Super quick repair with really clear communication and response to my urgency. Highly recommend.

K. M.

Excellent service, fixed and a good price! Cezary is great and Daniel did a fantastic job! Take all your broke tech to these guys! 👍🏼

C. G.

Great service and attention to detail. Helpful and willing to fix your broken phone on the spot and at reasonable prices. I always use them.

L. D.

I had an accident with beer and a Macbook Pro, and thought I would have to replace it as I understood liquid damage to be very hard to fix. Found Fix Factor on google- they picked up the laptop via courier the same day (Monday) i sent in a request, and quoted me £99 for the clean. (courier fee understandably extra and I was happy to pay for the service). By Wednesday, I had received a message that the laptop was fully functioning, and best of all there was no damage to the hard drive/ files stored on the laptop. Received the laptop back by courier on Thursday, looking clean and brand new, and it is in perfect working condition.So impressed with Fix Factor, will be recommending to anyone who has device issues- bearing in mind this happened during lockdown and it was a 4 day turnaround, I am beyond happy with the service. Thank you for saving my laptop Fix Factor!

V. P.

One of the few places that'll service my weird phone. Its probably not the cheapest option out there but its a high quality, friendly and fast service. Definitely the best option out there for me.

F. S.

They know their stuff. I've been here twice (once to replace connectors, other time camera) and they fixed it promptly and well. The only downside is having to pay cash.

T. C. K.

Just awesome! Send my HTC u11 in a day and got it back within 24 hours! Highly recommended! Many thanks!

N. P.

Walked in with a broken nexus 6P screen, and came out with a phone that looked brand new. They are also extremely knowledgeable and super friendly.

J. C.

Went to the Wimbledon branch to fix a botched home repair. The staff were very friendly and had my phone fixed quick.

J. R.

Excellent professional service. Very good staff and nice waiting area. Done really good job on screen repair would recommend

I. C.

Great service and quality repair. Very transparent and good communication, so would definitely recommend if you need to repair your phone.

C. E. G.

Great service my phone died again 2 days after the guarantee expired and they were kind enough to fix it again. Definitely recommended

G. B.

Even though I was in a rush, we spoke trough their website and they said they might not be able to fix my fone, but anyways told me to come to the store and they could try, I went to the store and they were able to come up with a solution to my problem on the spot. Very resourceful and helpful people there.

N. B.

Replaced a battery for my mobile phone. They are mild mannered professionals who are truly helpful. I can recommend them to anyone who has problems with their mobile phone.

M. G.

I paid for fast service and WOW did FIXFactor Deliver. Posted the phone Monday noon and it arrived back Wednesday noon. 48 hours!!! Polished and working like NEW. Very professional service. I highly recommed FIXFACTOR

C.

Great quick service, had my repair done instantly and wasn't charged either. Never have been here before but will definitely come again when I need a repair.

B.

Good service, easy to find by car, lousy parking but fairly cheap as it only costs a little under £3 for the hours parking in one of the side streets. Staff very friendly.

f. d.

Amazing service, extremely friendly and very fast, can’t recommend enough especially if you’re on a tight schedule

B.

Absolutely brilliant service, really friendly crew who clearly know what they are doing and forgave me for being a complete luddite! I will definitely use them for all future phone disasters.

I. J.

Friendly staff who are passionate about taking care of both the phone and the customer. Highly recommended as a specialist phone repairer.

P. D.

Great friendly and professional service - got me out of a real hole when my phone broke down the day before I was due to go on holiday... strongly recommend these guys!

S. E.

Very lovely service. My phone got fixed in a reasonable price and time. Would recommend it.

D. S.

Fantastic and fast service. Even repaired my camera and speaker on the house! Highly recommend these great people!

N. C.

Super professional service! Had my nexus 6p battery replaced in 1h. Highly recommended!

D. M.

Brilliant service these guys have the skills needed for a professional service and quick repair - better than other repair shops by miles

D. C.

I had a Surface Pro 4 screen replaced by Fixfactor, while the repair was been performed a burnt track near the charging port was found and repaired (at no addition cost), their service is excellent. The repair was done on time as promised and the staff are nice to deal with. A very professional service, thank you Fixfactor.

P. K.

Very friendly staff. Reasonable pricing. Professional service. Very happy with my phone repair - just like new!

R.

My laptop screen was cracked and the guys here fixed it within a day. Was very happy with the quick and efficient service!!!

D. B.

Great customer service and it's like having a new phone after they replaced my HTC 10's battery this week. Thanks again

F. B.

Quick and efficient service. My old Nexus 4 now has a new lease of life. Would definitely recommend.

R. M.

One of the few places with parts to fix a pixel 3XL, very friendly staff, high quality fix and a great price too!

J. J.

Lifesavers for careless OnePlus owners! 🙏

O. S.

Brilliant people, they got the job done with no fuss, they repair exotic phones that are not mainstream so thats a plus.

Y. F.

Excellent service fixing my iPad screen. Very friendly and professional.

R. P.

Very quick solution for my broken phone. They repaired it within an hour. Low prices and excellent service!

S. K.

Very professional, very nice and friendly, fixed my phone in less than an hour. Did excellent job.

P. W.

The process was seamless and user friendly. My repair was carried out quickly and with no fuss. Very recommended.

1.

Employee in the shop was courteous and quick to find the issue and resolve it. Fixfactor is my trusted go to repair shop for my phones and computers

J. P.

Top notch! Efficient service, good communication and very professional service from these friendly guys when I needed my phone screen replaced.

S. O.

Great professional service, same day repair. Staff are friendly and gave 6 months warranty on the part they fixed.

S. G.

Highly recommend the service at this professional and speedy phone repair shop. Was very happy with the price as well.

M. B.

Wonderful! Thank you Marcin, you were so helpful and very convenient to be able to schedule appointments in my lunch break. Thank you again!

K. C.

I had a phone battery replaced while I waited. Very quick and polite. Recommended.

V. P.

HTC10 repair - Exellent service and same day repair for competitive price. Many thanks

P. H.

Brilliant service. Posted Pixel 2 on Friday had it back by the following Thursday. Highly recommend.

P. B.

Amazing service - sent my phone on Friday for a screen repair, it was repaired Saturday, and got it back Tuesday...all for £89. HTC quoted £302.38!

M. C.

Excellent professional and friendly service - Honestly, I couldn't fault anything. We visited them in Wimbledon, and would recommend them to anyone.

S. D.

Easy to find from South Wimbledon tube, prompt service with guarantee

O. D.

Edit; just talked to Marcin on the phone and he told me it was human error that my phone has taken this long to fix as someone accidentally set the timeline to fix it to 2 weeks instead of 2 days, which is totally understandable. I haven’t got my phone back yet as they’re also replacing the cracked back for free as they want to make it up to me as I haven’t experienced the service I should be getting (although it’s nobody’s fault) and then I’ll hopefully get it back a day or 2 after that (if there aren’t any Royal Mail delays!) I think companies can really show their worth when they try to put things right when things go wrong, and based on that, I think they’re a great company and would recommend them to others. A little complicated to place my order, but once I got my head round the website, I managed to place my order online without a hitch. Unfortunately, that is the only thing that went well. I placed my online order (#53854), paying an extra £18 on top of the standard delivery charge in order to upgrade my repair turnaround inc. shipping to 1-2 business days, to have my phone replaced on the evening of the 16th Feb (a Tuesday). If I could have, I would have gone direct to the Oxford Street store to get it repaired but this was not an option when trying to book an appointment, only the Wimbledon store (where I ended up sending my phone anyway) . Immediately, I received a confirmation email giving me instructions on how to send it off and reminding me to backup if possible (but assuring me they don't intentionally delete data if I can't back it up). So far so good. I successfully sent off my phone at 12:25PM on Thursday the 18th Feb, paying for guaranteed 1PM delivery next day. Unfortunately, this is where things started to go downhill. On Friday the 19th Feb, the The day my phone was supposed to be delivered, I get an email at 5:53PM saying 'Hi Olivia, This is a message regarding the repair. The ticket number: 11168' and a summary of all the information I gave them and a copy of their T&Cs, which I assumed was sort of acknowledgement that Fixfactor had received my phone, but I'm not 100% sure it was meant to be that. Wondering where my phone was and why I had no communication since that email on the 19th of Feb, by which time my phone was supposed to have arrived (and iI later found out it had arrived by this point), I tracked my order on the Fixfactor website last night and a few minutes ago and it still says 'waiting for device'. I hadn't been able to get the Royal Mail tracking number to work on various mobile devices, so finally decided to try on a laptop now (I thought I lost the receipt with the tracking number on so that's partially why I waited a while to track it) and lo and behold: Item was delivered on the 19th February, 2:35PM, signed for by Fixfactor. I get there might be a bit of a delay in updating the information, but it's been 5 working days and it still hasn't been updated, which is really unacceptable considering I paid almost £20 extra to have my phone FIXED and RETURNED within 1-2 business days. Given the fact it was received on the Friday means it should have been returned to me on either Monday the 22nd or Tuesday the 23rd (as you guys are closed on the weekends and weekends aren't business days). Thank god I kept the SIM card on my phone. I'll update this if and when I get my phone back but this doesn't exactly fill me with confidence... I feel like this could be a scam, otherwise I would have been properly kept up to date via email like I was kept up to date via phone about my data recovery with my hard drive & laptop (until I sent the phone off and forgot to switch the SIM cards in my backup phone). I'm sorry but I cannot recommend these people. If only iSmash had had a charging port in stock, I wouldn't be in this situation. Under your Terms and Conditions, I'd like to request my phone back ASAP and a refund of all costs paid, since if the order tracker hasn't been updated to acknowledge receiving my phone in 5 working days, I doubt you've started to repair it too.

C. E.

Great service, excellent customer care and fixed my iPhone fast at a good cost, would recommend to anyone!

J.

Really great and they speak plain English. even if your not exactly sure whats wrong and your worried about price, I reccomend you go and have a chat and their put your mind at ease.

Y. K.

Excellent service, friendly people. Got my Nexus 6p battery replaced in 30 minutes.

F. L. L.

Amazing service; in hour and a half my phone was back to normal .Even better than before. Many thanks, guys!!

A. O.

Excellent service. Staff very helpful and pleasant. Repaired MotoG4+ very quickly. First class service

L. S.

Excellent service. Replaced my phone screen within 2hrs. Highly recommend.

D. W.

Fast and effective repair of the charger port on my iPhone 7. Great customer service too.

s. N.

helpful kind friendly and extremely swift. I would advise anyone with phone issues to visit these guys they are awesome phone Doctors. thanks

j.

Great service from these guys. My iMac hard drive gave up and was replaced with a new SSD drive very quickly. iMac now working perfectly again. Thanks.

I. S.

Great service - had my phone repaired within one hour :)! Great price too

S. K.

I have trust and faith with fix factor. My first problem (Summer 2020) with a waterlogged keyboard which needs replacing. Over a period of 3-4 weeks my machine kept randomly hanging. The Fixfactor team took it up a challenge to do proper root cause analysis to understand what was causing the problem. Any other company would have given up but these folks did not give up. Eventually they identified that the replacement keyboard was faulty and shorting the motherboard. And the problem was resolved. Recently (Jan 2021) I needed to get my battery replaced on my laptop within 24-hour it was picked up, replaced and returned the same evening! I would not go anywhere else if I had a problem with my computer or mobile or any gadget.

S. M.

Posted the phone (OnePlus One with cracked screen) on Thursday, got it back on Tuesday. Excellent service, thanks!

J. C.

People travel a long way to visit this shop- and with good reason. Very knowledgeable, helpful and friendly guys who really went above and beyond to help out. Would definitely recommend.

O. L.

Good service however took a little long for the part to arrive apart from that brilliant oh and the part was the wrong colour but it turn out ok top marks

p. l.

First class service, repair to Nexus 5 in under an hour and all with a smile. Can't recommend them enough!

G. J.

Great service; new battery didn’t work and they replaced that as well quickly and with no qualms.

M. S.

Very efficient service, I have used them twice for phone battery changes.

S. R.

Repaired a phone via post and got it back promptly and working better than ever. Happy to recommend to others.

C. N.

Excellent phone repair service. Knowledgeable and friendly staff with a super quick drop in service.

S. V.

Excellent service! So brilliant to have my Iphone 6 fixed after it fell in the toilet.

H. W. H.

Very friendly and professional. Quick service too!

O. D.

Amazing service. Within 10 minutes my phone has been fixed. Nice guys, professional and will provide you with a fast and reliable service. For the peace of mind they even offer you 6 months warranty! Highly recommended 👍

J. M.

I managed to smash the screen on my one plus one. These guys amazing carry the replacement part. Great stuff

C. G.

Great service. Great price. Very friendly. Would drop my phone on the pavement again/10

A. P.

Great, helpful professional service. Phone fix was quick and looks good. Thank you so much ☺️

H. S.

very friendly staff with professional service, fixed my Mi 6 next day, quality service, highly recommended .

V. M.

Quick and easy replacement of a Samsung S7 Edge broken back glass... Professionally done... Excellent service!

m.

Only guys in London that could fix my phone, friendly and fixed my it in record time! I will be returning here again if I ever have problems with other electronic devices.

W. C.

Great service and quick turn around for iPhone screen replacement. Would recommend.

R. B.

Fixed my boyfriends phone in 1 he before we went on holiday. Life savers.

T. M.

Superb! Cracked screen replaced within a few hours. Brilliant service and really nice blokes to match.

k.

Friendly, efficient & skilled. Sorted my (weird) Blackberry, when others could not. Highly recommended.

K. J.

Whenever you have a broken handset or some more complex problem with your IT hardware, those guys are the best pick. Very, enthusiastic about the work they do, they knew the trade second to no one, from software issues in both PC and Apple environments. Though hardware service (they do not stop at phones and computers as they were able to repair sophisticated measuring laser device for me too!!) to data recovery FixFactor is trusty, reliable partner as your IT backup. I recommend them strongly!

I. S.

Excellent, friendly service. Walked in, left phone, came back in an hour, new charging dock done.

T. W.

Efficient - straight forward - friendly - got the job done. When I need a phone sorted, will go to Raphone again

A. G.

Very friendly and helpful staff. No quibbles about the six month guarantee. Great service.

r. o.

very professional and skilled team. the job was completed in an extremely prompt way. high quality repair.

J. D.

The service was quick and the staff were very friendly. Definitely would recommend to others who need a repair!

D. B.

Excellent service - I took my computer there to checked and I received great service. I would definitely recommend them to anyone.

t. d.

Very proffessional very friendly and super fast store. I definitely recommend..

Y. L. I.

Friendly guys, prompt repair and excellent service. (OnePlus 2 - screen replacement)

J. S.

Great Service after a Broken Screen on my Iphone. Highly recommend.

M. C.

Super guys, fast friendly and exactly as promised. Nexus 6p battery and charging port repair.

J. B.

After dropping my iPad and shattering the screen, Fixfactor ordered a replacement part on the day I called and kept me properly informed. When I dropped it in for repair I was able to collect later the same day and so far am very happy with the job done.

A. J.

They fixed my phone when others sid it was doomed. Brilliant service from the guys in all ways

S. M.

Exceptional and honest service always done with a smile. The guys at Fixfactor know that they are doing.

R. S. (.

iPhone battery replaced nice and easy. Totally worth recommending!

J. G.

Friendly helpful guys, sorted my phone in super quick time where everyone else had quoted days. Very clear information, would absolutely recommend them

A. P.

Fantastic job, fixed my less common phone in an hour, no troubles, at a fixed price, no squabbles.

T. T.

Brilliant, quick and professional service at a fair price. Would highly recommend them.

N. F.

Great customer service, friendly and knowledgeable staff. Highly recommended!

I. R.

They repair the screen in two hours, very efficient staff.

C. F.

Hassle free fix to a Blackberry Key One screen - good experience and recommended

M. F.

Fast, effective, efficient service and super nice staff. Would give them 6 stars if I could

S. H.

They keyboard on my laptop stopped working and a new one was needed. I went to the Oxford Circus base and the service was fast, professional and they kept in good contact with me while it was being repaired. It was fixed within my timescale too which was great. Definitely recommend.

D. G.

Had issues with my Moto G4 Plus, and it got fixed very quickly. Thanks a lot!!

O. P.

Really helpful and quick service - 100%, recommended. Thanks very much!

C. E.

A very friendly and professional service. Highly recommended. Quick and efficient, thank you!

B. J.

Really good team, excellent service . Don't waist time end money just go there.

C. C.

Service is excellent, phone screen replaced in an hour from a walk in.

K. S.

Very friendly service and good quality, quick repair while you wait. Thank you!

s. s.

They said my phone will be fixed in 1 hour, but they managed to fix it within 30 minutes.

W. M.

Quick fast and reliable, very friendly staff, really good servicr

N. K.

Very quick within the hour Nexus 6P screen replacement.

M. N.

Very professional and friendly individuals. Very accurate and honest in what they can do, when and how much it may cost.

V. S.

Staff is super professional, very communicative and highly efficient. Replaced my OP6's back glass, took a little over an hour. The receptionist was kind enough to let me stay in the shop, as it was raining and windy outside, even though the space inside is not large, and with the current COVID restrictions, could have been challenging. Cannot recommend them enough!

F. O.

Really good service, friendly guys, very fast and reliable. Would 100% recommend.

M. R.

Micro-soldering job done while I waited, higly recommended top repairer!

K. c.

Excellent service, fast and very friendly. Would recommend 👍

O.

Broke my screen of my pixel2xl and they could fix it on the same day in 90 minutes.

L. S.

Very impressed with the service provided, found them very trustworthy and reliable.would recommended them

P. M.

Excellent service, I would particularly like to thank Cesar for all his help!!

M. A.

great service helpfull staff fixed my phone in 90 mins

K. T.

Lovely and professional team. Turned my phone anew 🥇

R. M.

Quick reliable service to repair your mobile, can book an appointment online

A. M.

Replaced my nexus 6p camera, very fast high quality service.

H. A.

Great service! The guys inside are very friendly, professional and knowledgeable. I had issues with my phones motherboard which they managed to fix within the time frame they mentioned. I would definitely go to Fixfactor again for any kind of phone repair.

J. L.

Great service, skilled work, extremely willing to solve your problem, cannot recommend enough

L. E.

Very good service, definitely will come here again in the future for repairs

S. T.

Deliver exactly what they indicated, highly recommend! True Professional!!!

D. V.

Laptop LCD quickly replaced. All good.

G. S.

Outstanding in every way. Very professional, efficient and really on the ball. The price of my repair was great and they repaired my iPhone in under one hour. Very impressed and totally recommend. Thank you

A. H.

I have used Fixfactor’s services twice now. The first time was to fix extensive water damage to a brand-new laptop and, second time, to replace a hard-to-find broken laptop key. On both occasions, Fixfactor was professional, friendly, prompt, and highly competent. I strongly recommend using them for your IT needs!

A. A.

My charging port got melted and needed a replacement. Unfortunately Fixfactor did not have the parts so it had to be ordered, so it took about a week before I could get my perfectly fixed phone back, however this was due to circumstances beyond Fixfactor's control, coupled with the fact that, it was over a bank holiday weekend; just my luck, I suppose! Keeping customers updated could be improved though, and pricing should be more transparent.

F. G.

I brought my phone to Fixfactor in Wimbledon twice for two different reasons and I have always found the staff very professional and responsive both via email and phone. Recently I cracked the screen and it got replaced with a component from a different manufacturer due to the global pandemic hitting the suppliers in Asia. However, as soon as the parts from the original manufacturer were available they called me back in the shop to replace my screen again free of charge. Now my phone works perfectly and I couldn't be more satisfied. Someone may think Fixfactor services may seem a little pricier. Personally, I wouldn't risk to have a bad job carried out to an expensive smartphone for sake of save a few quids. Plus, with Fixfactor you get 6 months warranty on the repair which is another reason to choose them. I rarely write reviews unless I am well impressed and this is one of those rare occasions. No doubts I would bring my phone to Fixfactor again if I need to.

M. W.

Excellent value for money. Daniel at the Monument site takes his time to make sure that the repair is done properly and to a high standard while still providing a quick service. Also great communication, letting you know when the parts needed for your model have arrived before your appointment. Would highly recommend!

C. b. Y. W.

Very professional, great quality, stress-free and quick service, I’m very pleased with my new screen and next time I require any tech repair, I’ll definitely approach them again!

E. H.

Fantastic service! Very friendly, honest and professional. I had my iPhone 7 plus screen replaced, which was done in 30 minutes and £50.00 cheaper than at Apple. I also purchased a glass screen protector which is of superb quality for just £10, which they kindly applied for me (perfectly, I may add). Thank you guys... I greatly appreciate the wonderful service!

R. S.

Great service, staff were happy to offer free advice and also helped me get my Galaxy S9 back in working order - highly recommended.

T. A. A.

Went in to have the battery of my MacBook Air replaced. I was told 45 minutes, but it was done in 10! So efficient. The staff were really friendly as well, would defo go back, and recommend to everyone who needs computer service

M. W.

I had broken the glass in front of my phone's camera, something that the manufacturers official repairer said they didn't know they could fix, and would take at least 7 days. I contacted Raphone by email and got a quick reply confirming they could fix it, and the price. I then went into the store and dropped my phone off and it was fixed in under 2 hours. Staff on email and in person were very friendly and helpful and prices were reasonable. This isn't one of those dodgy looking phone repair places, this is a legitimate and professional store and services. Very happy with everything.

C. M.

They replaced my surface book screen and it is effectively like having a new laptop. Thank you

N. M.

Had a problem with my desktop PC which couldn't be identified and resolved by another local company that had held my machine for 8 weeks. Fixfactor in Wimbledon had identified the problem in 3 days and then when provided with a replacement part, fixed it in 10 minutes. Communication was great throughout.

P. M.

Very good service - staff are very friendly and helpful. Replaced my phone charging port and a new battery in just over an hour. Cheaper than ismash. All still fine after 2 months. Would recommend.

A. A. D.

Technical magician Daniel from Monument branch was fantastic. Great service, quick, and professional. They are flexible and adapted to my changing needs (made appointment to fix mobile and ended up repairing my laptop!) They did everything quickly and even gave me some good advice. Highly recommended, thank you Daniel!

G. B.

I walked in their Wimbledon laboratory, and was impressed by the perfect organization. Then they made the magic and fixed my phone, the entire team was very professional and helpful. I do firmly recommend them for their transparency and commitment to the customer service.

P. N.

Excellent level of service I took my iPhone 6s Plus into Raphone today as the screen was broken and required fixing. Staff at Raphone were polite, Professional and highly experienced in phone repairs. Screen repair carried out on time without any delays. Screen part used on my phone was of high quality. Glad I went here to have my phone fixed will be using again whenever my gadgets are in need of repair. Will highly recommend Raphone to all I know Thanks Guys for a job well done. Mr Phillip Noble.

G. L.

Brought my Huawei for a screen replacement after I dropped and bounced it across a road. Met Cesar who assured me that he could get the screen in and repaired by the next day. However, it turned out not to be so straightforward, as the new screen was not connecting correctly... the guys continued to investigate and ordered a couple more screens to check where the issue was coming from. Finally fixed and priced as quoted. Professional, honest, thorough service ! Would definitely recommend! Exceptional customer service.

P. G.

This is a quality establishment, I went in having been told by another establishment that I had a broken power button on my iPhone 6 which needed a full replacement. However, having gone into Raphone, they didn't commit to what the issue was but said they would take a look and give me a quote. Low and behold it was a huge dust build up which they cleared for a lower price. They could have easily said "yes you need a new component" and charged me for parts and labour but instead they were honest and I was out the door in 5 mins. As I said, this is a quality establishment and can be trusted. Also the guys working there are super friendly and take great pride in their work!

S. M.

Called in here to ask if they were able to print something out from my iPhone. They did so free of charge, very polite and friendly service. We mentioned that my iPhone battery kept discharging quickly. They offered to fit a new one in less than 10 mins for £39, which we agreed too. My phone is working extremely well now and keeps its charge. Excellent service, which we would recommend to anyone. We know where to go in future. Thank you.

G. B.

My first experience of Fixfactor. Ultra professional and honest service. My son broke his charge port on a tablet laptop and the guys at fixfactor advised that opening might crack the screen. All the options were very clearly explained and I felt like I was always kept abreast of any changes as the repair was carried out. Port was fixed although the screen cracked I was briefed about the possibility and likelihood. Wouldn't hesitate to use them again. Would definitely recommend

A. K.

I needed a repair for an older phone and Fixfactor's customer service was brilliant throughout. Good communication, reasonable process and speedy repair. Can't recommend them highly enough. Will definitely use again if the need arises.

A. H.

Very professional service. With Fixfactor I have fantastic experience. They fixed my old Iphone run over by a car. I tried in four other shops and only the Fixfactor take on to reaper my old phone and rescue all my important data. It took 4 days but the phone is as new. Many thanks to Martin for his clear and professional advice.

A. B.

Excellent service and very calming environment. Brought my OnePlus 3T phone in for screen repair and it was complete with best quality parts in around 2 hours. They even applied a screen protector as a free extra! Thoroughly impressed with their professionalism and friendly and understanding nature.

C. P.

I commend the honesty of business but for me sadly they did not meet my expectations. The phone battery was not charging. They said it would take 3 days to get back. After the third day I called to be informed that they had still not checked it and to give them a few more hours. I decided to get a refund and take my phone back which was now working as before. I don't want to go back.

J.

Absolutely excellent service. I attended at their Wimbledon office having failed t and not the website)o book an appointment on the website d uring the Coronsvirus lockdown(almost certainly my fault). I was convinced that I needed a replacement charging port for my I Phone. Within a minute or two the fault was diagnosed as a small amount of debris lodged in the port. I left with a fully working 'phone a few seconds later having paid a very small fee. I shall certainly use FixFactor again and will not hesitate to reccommend them to others.

E. D.

Best service ever. It's always hard to find replacements for my phone, but they ordered a new screen and fit it really quickly. They tried to help me as much as they could and they also offered to post my phone back so that I wouldn't have to travel back there. The guy at the reception has got amazing customer service and they're all in general really nice and helpful. I hope I will never break my phone again, but if I do, I will definitely be going back there! I would recommend this place 200%

E.

Martin at the Wimbledon branch was so helpful and informative. After calling half a dozen mobile phone repair outlets and experiencing indifference he and his colleague were a breathe of fresh air with such good customer service. I had ran over my phone after leaving it on the roof of the car and miraculously the only damage was to the internal speaker. No parts were available so they improvised (a lost art today) and it was fixed while I waited. Kind, helpful and efficient. Can't recommend highly enough!

T. P.

These guys were amazing, the parts they needed to order to repair my phone didn’t arrive on time. However! They were so accommodating and tried there best to sort it out in time as they new it was my number priority so they made it there’s. They were so smooth and made it a easy, all I had to do was sit on the sofa a chill. If you need tech help definitely come here

M. S. K.

Amazing service and response time. I had broken the screen on my oneplus. I called in advance and they explained exactly what would happen very clearly and how much it would cost. The store was easy to find, the staff were very friendly and they fixed my screen within an hour while I sat in the waiting area. Very pleased with this service and would definitely recommend it.

M. E.

Very polite and friendly service. I was really pleased by the effiency of their work - replacing a cracked screen on my Google Nexus 6P. I also noticed that they cleaned the dual speakers on the front of the phone, great job. This was all done inside one hour! Would definitely recommend, was worth the money.

B. W.

Wow! After reading the reviews of the 'official' Google repair companies I didn't dare send my phone in for a replacement screen. These guys repaired my phone within a day and had it back to me earlier than promised... My phone shouldn't have been here till next Tuesday due to the bank holiday. Hopefully won't be needed again, but wouldn't hesitate to recommend

M. P.

I cracked my Pixel 2 XL screen and I was quite discouraged when carphone warehouse told me that they wouldn't repair it in London, and i would have to ship it somewhere. I found them online and so pleased with the service! I was able to book an appointment, I was offered a tea while waiting, and in no time it was ready, and as new! :-) And on top of that the guys were super friendly. Thank you very much for a fantastic service! I will definitely recommend you

M. E.

These guys are fantastic! I’m lucky to live nearby, but it would be worth travelling, because their work is beautiful. They just replaced my broken iPad glass with a tempered glass, and it works better than it did before the break. And they are just so pleasant to work with—always a smile, friendly and helpful, no matter how foolish I’ve been. Highly recommend.

S. T.

Like others I had heard horror stories of the official Google repair centre, that coupled with a two week turnaround meant I had to look elsewhere. My screen had a smash in, found some other Pixel 2/2XL owners post reviews for the same issue and can confirm that these guys are excellent. Very friendly and easy to talk to, my repair took slightly longer than they said but it looked like they were busy so I have no issues there. Would use again, but I hope I don't have to!

C. C.

I was glad that I went to Fixfactor. I visited because of the good reviews that had been posted. My phone was water damaged but fixed over a few days. The service was efficient, professional and polite. They didn't guarantee somerhing they couldn't and I appreciated that approach. They were able to get my phone back to me with all data intact. A very satisfied customer.

P. D.

If you are a Google Pixel or Pixel 2XL owner in London then this is the place to go for screen repairs. I live in East London and extensive Google searching yielded few places that might be able to help me. Those that could wanted £250 for the repair. The guys at Raphone were very helpful over the phone and the online appointment system on their website is really handy and inspires confidence that you will be attended to when you arrive. A quick call before hand to ensure they have the part you need is always a good idea. I arrived about 45 minutes before my appointment time but there were no dramas and they took the phone and got to work on it soon after rather than leave it until the appointment time. Almost bang on the time they said it would be ready it was. Very polite and friendly service and despite the long trip for me I would use them again and recommend them to others.

A. T. Y.

Friendly, understanding staff who work professionally to a good price! I was looking to repair the back glass of my Mate 20 Pro. I compared the price, location and convenience of a number of different stores and came upon Fixfactor. With two convenient locations (south west and central london), the ability to pre-book appointments most days / hours of the week, and the repair being below the total quoted repair cost - using genuine parts - being less than the *part cost alone* from Huawei, it was a no brainer on the surface. Closer to the appointment, they called to let me know that the part had not yet arrived, but they were expecting the part later in the same day and I could come in at a convenient time for me. Not their fault, sure, and I was happy with the pre-warning and commitment to not wasting my time. When I got to the store, they were clear again about the price, they showed me the part to confirm authenticity, and they explained in detail what would be checked / repaired and were very informative in answering any questions I had about third-party repair. Repair took less than the hour quoted, as well. Very happy with the repair, phone looks as-new again!

S. L.

Very polite gentlemen. They replaced my Nexus 6p battery while I waited (reading a book on their sofa). It took about 30 minutes. A nice, clean little shop. You can see them doing the repairs. Offered me an orange juice to boot! I wish them success.

R. C.

I usually do not bother with leaving reviews, however these guys deserve a good rating. I had a broken power button on my phone which they managed to fix while I waited which took an hour. Excellent customer service & highly skilled group of people.

P. D.

What can I say? I was close to buying a new phone as mine had stopped charging. Turns out all it needed was a quick, efficient and professional replacement of the charging port by these guys. The service they offer is so convenient. I rang them up and they confirmed within less than a minute that - provided it was the charging port - they had the parts in stock and they could do a repair in about 40 mins. If there was anything else they'd ring me first before doing further repairs. Dropped my phone off in my lunch break, collected it - fully functional again - after work. They let you do a thorough check of all the functions upon collection. In fact, they MAKE you do it. I like people that have confidence in their own work. Those that can't get to the Wimbledon area can post their stuff and book the repair online. Fab. And on top of all that, they're an exceptionally friendly and helpful bunch. Five stars. Easily.

J. H.

Great customer service, friendly and fast! Managed to smash my Samsung s8 screen and they repaired it for me the next day. Would recommend to others. ...Also great banter, even managed to put a smile on my face after being such a klutz.

D. R.

Took an iPhone with a loose screen for assessment and repair and was very impressed with the people and the place. I was served by a friendly staff member who offered me 2 options for repair with a clear explanation of the work involved, the pros and cons and the costs. I made my choice the work was carried out quickly and efficiently; 1 hour later I collected my phone which felt like a new again. The store is clean, tidy and comfortable - a world apart from the usual cluttered, market stall style repair stores you find in Wimbledon town centre. Definitely recommended

R. O.

This guys are amazing. The only repair shop I can recommend to anybody. I had my phone and Laptop repaired. Extremely professional team. Keep up the good work.

D. M.

The guys at Fixfactor are brilliant, I’ve never bothered to do a review before but they helped me out so much. They are professional and methodical at fixing problems and also affordable, I still use them even tho I’ve moved out of the area. I recommend them to everyone

G. O.

I have now had two products repaired there. In each case, I had some odd circumstances come about and each time they went above and beyond their duty to accommodate my requests. Customer service is spectacular and the workmanship is great too.

i. i.

Nice guy. Very professional. He replace my Samsung galaxy 20 ultra broken glass camera, and looks like new. Not cheap but very good job. Thank you!

J. Y.

My laptop had a problem that I tried resolving using various online resources but was not successful. Made an appointment with Fixfactor in Wimbledon, and the staff was very helpful and knowledgeable. Fixed the problem in no time. Very pleased with the service and will no doubt be back for any other fixes required! Thank you.

S. L.

Fix Factor have been a life line in our household. No matter what problem with gadgets we have had, they have been able to help or have given realistic advice so as not to waste money. Definitely recommend them.

m. k.

The screen of my Samsung Galaxy Note 8 was broken and needed to be replaced. I was pretty nervous about giving my phone to a repair shop. But these guys know what they do plus their excellent customer service and sense of humour made the situation less stressful and worrying. The whole procedure about how they are going to replace the screen etc. was explained to me. So they ordered a new screen and within the next day I picked it up. Overall, an excellent and fast service. Happy to recommend it to others.

A. G.

Went to Raphone around three weeks ago to fix broken screen on my Xiaomi phone - professional an really fast (done in around 30-40 minutes!) service, guys even ordered new screen in advance. Highly recommend them if you have any issues with your phones, as I was really impressed and definitely will be back for any other issues with my devices :)

D. T.

Used this Company on a recommendation and great reviews. Can only say that the excellent feedback is fully justified. Right from the moment of first telephone call, Ceasar was most professional in explaining costs and timescale of my Samsung screen repair. Raphone may not be the cheapest, but certainly seems the best. My phone had been returned looking like new and seems to be working normally. Would thoroughly recommend this professional company and not hesitate to use again.

B. L.

Highly recommended! Expert, friendly, honest. They only had a (perfect) second-hand back glass for my Xperia Z3 Compact so only charged me half of the published price. I'd have been none the wiser if they'd told me it was new. Job done in 15 minutes as promised, phone is like new.

S. O.

Great prompt attention and service, clear and honest explanations / advice. Reasonable prices too - was even free for me as my phone problem wasn't worth fixing, even though they spent perhaps 15 min finding that out. Highly recommended.

G. A.

So impressed with the guys. Super friendly. Super fast (repair was done in one hour) Very reasonable price. I had battery changed and replacement battery was manufacturers part - not third party. The workshop is visible in the shop. It looks like a laboratory! Highly recommended

M. H.

Excellent service, keen prices, and a super quick turnaround. I posted it on Thursday, and it was back with me by Tuesday! I have tried a few of these repair guys in the past, not always with good results. The quality of the work is top notch, you wouldn't know it had been repaired. Will definitely be a returning customer, and will recommend to all my friends. Top job!

J. B.

Friendly guys and prompt and efficient service. One of the only places in London that currently offers screen replacement for the Oneplus 3t handset. I have only just picked my phone up this afternoon but so far, so good. Would definitely recommend these guys.

J. S.

Excellent service! Dropped my mini iPad in with a smashed screen and they repaired it within 24 hours. costly but well worth it and the service was very professional and quick with friendly staff at the workshop

K. G.

My Samsung S7 Edge died on me around 20 months in and because I bought it in Australia, Samsung Europe didn't want anything to do with it. However, the guys at Raphone got it up and running within 2 working days. They sorted the software out and while the phone was open I also had the battery replaced. Very happy with the service I got and hopefully I can keep this phone for a good while longer! Ceaser and Daniel who helped me were both very professional yet friendly. I was also sent receipts via email for the work done. The shop is really nice and welcoming. Website is ace too!

N. L. D.

After my samsung s8+ took a dunk in the toilet on thursday evening, I booked an appointment online for Friday afternoon for water damage. I didn't hold out much hope as my screen went green and unresponsive and I couldn't get the battery out of my phone so the power was on longer than it should have been. As soon as I walked into the shop, I felt comfortable dealing with them, they were really friendly (with decent banter!) and extremely knowledgeable, they explained what they usually do for water damaged phones and even took the back off my phone and showed me the damage. I got told I would get an update on Saturday and get a final answer on Monday, but on Saturday late morning I got an email saying that my phone has been throughly cleaned and is working and I can collect it whenever is suitable for me! Overall, I am extremely happy with my experience with raphone and would definitely recommend them to anyone who needed their phone fixed! Thank you! :)

M. Q.

Absolutely fantastic service: super quick, really professional and even fixed an extra problem I hadn't expected them to fix. They gave excellent advice and did the whole thing really quickly! If you're looking to repair your laptop, look no further!! (and that's saying after having tried quite a few places unfortunately)

B. M.

Visited today with a booked repair for iPhone 7 issue with lightning connector. Was fixed in less than 10 seconds (due to fluff/hair blocking connections). Completed free of charge Amazing service. Would100% recommend Thanks

A. M.

Best repair shop hands down. Recommend for anyone and anything. Fair price, fast and good results - very friendly and helpful yet professional. High quality work (fixed my water damaged iPhone and help me back up my data) - will be returning in future if any issues with any of my devices.

S. M.

Sent my blackberry key 2 in on Friday as I had managed to smash the screen, emailed me Saturday that they have got my phone and on Monday morning called to say phone is fixed on its way back, outstanding service. I've got my phone back and really happy to recommend theses guys, first class!

K. J.

The service provided at this establishment is excellent. My phone was in a bad state where my battery needed replacing, after checking out a few other repair shops online- this one had the most positive feedback. My phone was promptly fixed. The staff is polite, friendly and know what they are about. Highly recommend.

A. M.

Great guys. I broke my phone the day before we went on holiday for two weeks cause I'm a tool. They went above and beyond to fix it the same day. When I tried to tip they said leave a review instead. Great humans, poor choosers.

S. O.

These guys are very good value for money. I managed to crack the screen on my Oneplus One, more than once! They dealt with my clumsiness in a very professional and efficient manner. They offer real value for money, which is rare today. I am happy to recommend these guys.

S.

Contacted guys at Fixfactor to 9t repair Xiaomi 9t pro screen smashed screen. Cezary sourced replacement screen took deposit and arranged for me to post phone. Email updates re repair. Phone repaired absolutely PERFECTLY - email received for balance and phone sent back by special delivery. 100% trust in these guys.

E.

Very good experience with FixFactor repair shop. I had the notorious Surface Pro 4 swollen battery issue. Cerzary and his team of professionals handled the repair process very well. £349 for replacing the battery and screen - as the screen started to flicker upon re-fit - I have no reason to disbelieve him as he seemed pretty honest. Fantastic job and I would use them again. Easy to get to from central London.

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