Reviews of Apple Stratford City. (Computer Store) in London (London).

Apple Stratford City

0 Reviews

194 Comments

Computer store

Electronics store

The Arcade, Westfield stratford city, London E20 1EQ, United Kingdom

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Information of Apple Stratford City, Computer store in London (London)

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Open hours of Apple Stratford City

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Reviews of Apple Stratford City

s. o.

My partner bought an accessory that wasn't what he expected it to be. He returned to the shop without a receipt as he paid with his card that didn't generate a receipt. However, the apple staff were still helpful and managed to track the purchase via card purchase records. The staff handled the refund, and following correct purchase for him. He's very happy with the service rendered and I thought I'll let everyone know that the staff at Stratford apple store are so friendly, helpful and understanding!It's so pleasant to have such positive aftersales support experience!

S. M.

Service was good had a reservation for iPhone battery replacement at 11am came in waited 5 minutes for someone to check me in and hand them my phone was told to comeback at 11:50am. I came back at that time and my phone was ready paid then left. It wouldn’t have been possible to do that without a reservation since their walk ins get booked right away

E. G.

Thanks Nathan! Although I'm disappointed in how Apple policies towards product standards and replacement guidelines have changed completely for the negative, I have to say that the genius bar people are still as eager to help as ever. Nathan went above and beyond to try and solve my issue and I could feel that he was 'on my side' throughout. Even though we didn't solve my issue in the way that I felt was right (this was due to Apple's policies) Nathan made sure to provide several other alternatives to fix my iPad by going through the seller instead of Apple directly. He also made sure I had everything I needed to have a successful claim through the seller. Thanks again Nathan - you are a credit to this store and to Apple. If it wasn't for you my experience wouldn't have been as positive and this would have been a 2/5 rating instead.

j. b.

I had an appointment yesterday at the store to unlock my disabled iPad. The genius at the Genius Bar was so professional,friendly, high quality of customer service, great knowledge of all products fantastic!! The genius was named Jameson what a credit to Apple and the store , I can’t thank Jameson enough for helping me in such a kind way, I was so lucky to have all my data saved thank you so much. Happy new year to all

M. H.

I am very happy to get iPhone 13 Pro Max handset. My wife is gave it to me as a birthday gift one month in advance. I love you for giving me an advanced gift for my birthday present. I am really surprised for such a nice and thoughtful gift. Thank You, Dearest Wife 😘 💖 👍👌📱

L. W.

Had a nice time here today with Dill, the guy at the Genius Bar who helped me with my MacBook Pro 2017 issue. I needed a fresh install of macOS because of a drive related issue and he was able to swiftly and efficiently help me in a decently short time. We had a great chat about work, what it's like working for Apple (which he had positive things to say about, by the way), and just various topics of interest. Nice to meet you! Thanks a lot, Dill, and I hope you get recognition for your good work.

L. I. (. ا.

Fantastic customer service especially the genius bar I like the way they treat family and children especially

G. D.

My ipad is faulty. So brought it in. Instead of letting me wait for ages they took my mobile number and text me when I was next in the queue. Then after a short wait a young, very knowledgeable lady took a look at my ipad. And found the problem. They said they will let me know when a replacement is available. Brill!!

R. G.

Always buys :) (What to say? There are lot of apple users/fans) Great staff who respond with care and compassion. They love to help! Unfortunately, simple phone screen protector is above £30. But you’ll get it installed professionally in seconds. Express collection is 1 level lover just opposite to main store.

M. R.

It’s my mums birthday today and got her an Apple Watch for surprise and the staff we had serving us played along with the surprise. It was a great service and he was great giving my mum a great experience in Apple store.

M. C.

I had an incredible time. The staff were fantastic and talked me through everything - sadly my 2017 MacBook Pro had basically died and instead of trying to flog a top of the line model, they spoke about my needs and wants. Came out with MacBook air instead - got a decent trade in for my pro. Amazing service in one of the busiest places. The entire team.

A. Z.

Good place to visit to try headphone quality and staff wants to help you with any question.

B. B.

Great service from Ramone, a Genius team member. He fixed my iPhone and showed patience, knowledge and kindness. A credit to Apple.

B. W.

Visited by appointment to resolve difficulty with daughter's iphone6. Good service although ended up buying new phone as battery failing in old one and security updates to stop soon

M.

I came to Apple in Westfield for my appointment. Due to my apple watch konking out on me, the agent struggled to fix it and said it would cost £149. I wasn't happy it's not the sort of money you would want to spend before your birthday or christmas. However the staff member was polite and attentive, he explained if he couldn't be fixed they will send me a new apple watch. Which they did and I received it within 3 working days, this is a very busy store my advice is to book an appointment in advance-They had over an hour wait time for walk ins.

S.

It's expensive but it's Apple so you'll have to see if it's worth it to you. I ordered an Aluminium Apple Watch Series 7 for pick up and had no issues in doing so!

A. Y.

Great customer service. I was seen to quickly. A big thank you to Apple genius Zack who did everything in his power to help me with my issue even though I know he was swept off his feet the whole day. Super polite and helpful and overall a lovely person. Thank you!!

A. K.

I bought a magsafe silicone case for IPhone 13 Pro in Westfield Stratford Apple Store. After a month, it chipped on the side (see attached photo). It didn’t fall or anything so I was quite surprised given the price. I googled previous customers all over the world who had the same issue and their experience in returning the product was quite lengthy and not straightforward. However with Westfield’s Apple Store my transaction didn’t even take longer than 5 minutes. I just showed them my casing in a box and receipt, no questions asked they gave me a new one. They didn’t even blink. Apple Westfield you made one customer very happy.

F. v. D.

The service at the store was amazing. The Apple Genius that helped me was very knowledgeable and efficient, I wish I remembered his name to let his managers know. He was clearly exhausted and still delivered a top notch service, very polite and helpful. He even helped me out with connectivity issues that didn't have anything to do with Apple! He was also a clear communicator (yes/no answers), which is so so important when trying to explain anything. My laptop's battery was replaced in a day and I was thrilled about it. Here's the thing... I can't give it five stars. I edited this review, it used to be 1 star before I got to the store. They were unable to answer the phone even through Apple Support (the number links to them directly - not even sure if it rings!) and at 10AM, the opening time. We tried them 3 times up until 10:30. Other reviews even said there aren't that many customers in the morning, so what gives? You can't use the pandemic as an excuse, it's been over a year, if the appointments are booked in advance and there aren't many customers in the morning it just doesn't make sense, you need to adapt... if they hadn't had the battery in store and if it had taken longer than 10 days because of it I would have been very angry that I even had to make the journey. Perhaps letting Apple Support have access to each shop's information and stock, that could be solved easily.

C. E.

Visited your store 26/10/21 Received great customer service from your employee called Eden. Extremely friendly and helpful. Also met lady between 11.30 and 12:00. Who booked my appointment. Didn't catch her name. Just remember her having curly hair lol. She was also brilliant

K. R. U.

Had to wait long time before a staff came to help. It's very crowded inside. They should follow the rules to put on masks due there is always too many crowds and it looks like staff member gets exhausted by so many customers. Feel pity for them. Do they even have any breaks.

M. v. H.

Typical Apple store although this one feels a bit illogical with product placement.

m. s.

Today I went to buy a new computer, I was undecided on what to take when, I asked Georgiana (a staff girl) for help, she gave me a big smile making herself available immediately, and giving me excellent advice, she removed all my doubts about which computer buy. I am really happy with my new purchase and thanking Georgiana for her help, her professionalism and her beautiful smile

W. C.

A very quick visit as there was a stable queue building up. We did not have to wait in line as one of the four assistants, Tyler made it clear that we need not wait in line and then promptly booked a telephone appointment that would meet our need for the help required to sort out our iPhone. Call or go online first as they are extremely busy and being a main branch in London, everyone goes there. Go very early or long periods to wait before you can enter the store itself. Very quick and efficient staff are well trained to a standard of expertise. Or you could go spend the day out as the shops are good and plenty of places in the surrounding area to eat out, Westfield Stratford. A lot of culture and ambience to interest every taste. Well done to the Apple Team good customer care at the door, bless!!!

P. K.

Depends what you want from an experience. Go to Oxford Street if you want to feel like a human being. Go to Stratford if you want an efficient, robotic shopping experience which will leave you exhausted, feeling like an ant and financially and spiritually poorer. On the plus side the Olympic park is great and the range of shops is really good, provided you don't die of sadness before you get to them.

A. A.

There is always a queue and lots of people. Selling is more important than servicing the problematic ones. Which makes me feel not important unless i buy something from them. Then they'll not care about the rest. Not the customer service i would expect from Apple.

K. G.

Great experience lots of apple products to choose from the staff were always at hand to assist with questions even thou the store was very busy

M. C.

Really helpful staff, quick and friendly service always. Sometimes the queue outside since reopening can be a waste of time especially if you’re buying small items.

M. D.

Alway super busy but a good shop if you are iPhone user. Also you cannot come and ask for any help without appointment.

F. B.

Nice store but often a long wait before you get seen even with an appointment. Staff are very welcoming and polite

a. h.

I had an appointment for apple airpods replacement and they have given very fast service

G. S.

Some staff are helpful and will book appointments for you other not so much, they will tell you that you should go online yourself and book an appointment. This shop is usually booked up on appointments so it is advisable you go and book yourself an appointment before you even waste time going all the way here.

P. L.

Took my son to the emoji creation workshop. He really enjoyed it and got to learn some genuinely useful skills. Was a little bit hard to hear and concentrate, as it's in the middle of a busy store.

S. M.

The experience is cool but the thing is the fact that it takes a long time to wait.Also, most phones are out of stock so finding the one you want is hard and a hassle. I waited from 6am-10am to find they won’t let u buy more than 2.

B. A.

A good place to get authentic Apple products. I go there when I want authentic Apple accessories. Some times, they are more expensive, but you know you are getting “the real McCoy”, lol. Services are okay, but sometimes it could take a while to pay if you are in a hurry. There are no tills for payment like other stores. The trendy young staff milling around, answer your query and use the POS System to collect your payment. Receipts are printed or sent to your email depending on your preference.

L.

It was difficult to find a person of staff but eventually was paired with Anaum and I would give 5 stars to her customer service.

R. J.

Great overall experience and professional service- used for the battery change- was full to the brim despite the COVID

S. L.

I had my phone stolen and was very emotional when I went into the apple store in white city westfield. Mike was helping me find a new phone to replace the stolen one and he went through all the steps to block my old account, ensure my information was safe, and assisted me with finding a new affordable phone that met all my usage requirements. He turned a horrific situation into a positive experience. I'm happy with my new phone and the positive customer service.

M.

A large store at Westfield. Everything's available. Quite busy after 11.00 to 13.30 and from 16.00. Most people in store are just coming there just to pass time. 8/10 people are visiting here to push time away. So it's a little difficult to get the staff's attention for any help. If you're here for after sale support you've to take appointment in store and wait. Waiting time's can reach upto hours so that's it.

C. P.

Used 'Express' collection, arrived in allowed time-slot with a few already in queue. Only ONE staff handling all collections!!! Security guard did well to enforce masks upon entry but not in queue which I spent more time in than shop. Once at counter, chap was friendly and efficient. The Westfield centre management need to do A LOT more to enforce masks to protect customers and staff!

T. &. D. w. m.

Apple store that is in Westfield shopping centre is really great . There are staff more than customers ! 😀🙏🙏🙏😇😇😇 Great service !!! 5 star 🌟

E.

Like the shop but found the assistant less than helpful, I asked questions she had to ask someone for the answers, not good when you are spending a lot of money, I had to spend a long time on two telephone calls to get the answers I wanted and which should have been available in store

D. M.

I love this shop always ! You always get good advice! Everyone is so so well informed! My only criticism is that they should make their prices more affordable!

A. G.

I just want to share my first ever experience with Apple Customer Service (Genius Bar). Mr. Lewis was exceptional with his service, knowledge and communication and he went that extra length of professionalism and dedication to help me out. Many thanks and I would return to this particular branch. Much love!

A. G.

I just want to share my first ever experience with Apple Customer Service (Genius Bar). …

C. C.

Cool .... The staff seem quite helpful and engaging 😊

L. S.

Really helpful staff. Erin was so knowledgeable and didn't once make me feel inept. Thank you.

M.

Very helpful......they can't fix my ipod classic

J. W.

They're working very hard, being very patient and giving each person full attention.

D. M.

I was served within about 2 minutes of entering the store, even though it was very busy. The member of staff gave me all the information I needed, she was very helpful😊

j. c.

Good service and safe for new phone

A. G.

You can feel the apple mind here, staffs are less if a new release comes but this place is coolllll

Z. I.

I’ve only bought things from the store once bc I usually buy things online. But for my recently bought iPad Air 4. I had to get my daughter an Apple Pencil for her birthday. And the support over there was just Amazing!

C. G.

I got my iPhone 7 here; service was friendly, fast and really helpful. I upgraded the day iPhone X launched in the UK and despite all the people, the attention was top notch.

J. M.

With no stock to sell the place is a bit of a disappointment. Of course COVID, but seems a bit of an excuse more than a precaution

A. J.

Very friendly staff ,bought a Mac ,the guy,assisted to buy was very helpful.

A. E.

The queues were long, booking an appointment doesn't guarantee you will be seen on time. Despite some mishaps, I must admit that staff inside is very helpful. I would like to thank Conor, particularly, for being patient and accommodating. He answered all of my questions and advised me what to do if I decided to trade in my old Android phone for an iPhone. I left the store with a much clearer view and many different options.

G. M. (. m.

Came in to fix an ipad, I lined up as I didn't have an appointment which went very fast. They took my number and told me I'll receive a text, I thought I'll have a long wait but within 20mins I got a text to say they were ready. Team were lovely and fixed my problem.

J. W.

Quick service. Wanted to buy some AirTags and was in and out within about 10 minutes.

K. N.

Your classic Apple store in London. My experience here was particularly pleasant because the staff here were very helpful and more than happy to chat and answer my questions. Full marks for a top customer experience.

K. G.

I had great experience with Nick. He is really kind, professional and helpful. Thanks Nick

V. V.

Good service. Had to wait a bit before get in.

J. W.

They're working very hard, being very patient and giving each person full attention.

M. S.

I went in to get my iPhone 12 checked as I cannot hear people when on phone calls. They have repaired it as I have warranty and I am happy with the service.

T. M.

I took my MacBook Pro 2012 to the Apple store because it had a blank screen with a question mark, did a bit of research before so I had an idea of what was going on but I thought let me take it to the professionals rather. The gentleman that assisted me was really professional, thorough and honest about the situation. He set me down and ran me through the process and broke down the fees for labor and so forth, the labor was going to cost £69.99 and the item being replaced was going to cost £14. Long story short, he gave me two options and saved me from spending £71.99. We need more people like him that make you feel like you are getting assistance from your service provider and not the company making money from you all the time.

N. N.

👍

R. A.

It's a good idea to book an appointment to save a wait in the queue. The staff are very courteous and helpful. Technically we were able to share how to manage Logic and Serato. Good advice given on what laptop and iMac to buy. Also Apple store will price match too. So once you decide on what you need/ want, see if can search for a cheaper price on the internet and request a price match. Make sure that you match the right spec of course.

L. S.

Really helpful staff. Erin was so knowledgeable and didn't once make me feel inept. Thank you.

A.

Anything you need from Clothing to Electronics and Food, it's all in this one Shopping Mall. So what are you waiting for, visit Westfield and let me know what you think 😉.

E. N.

Went to change the charger I bought , lovely service by the team was quick to be served. All smile asking how your day have been, will go there to service ma IPad.

i. k.

I was very pleased today with my visit. Not only everyone was so explanatory, friendly and helpful, but they fixed both my phones (one of the i phones is for work). I have been dealing for many months for several issues with the customer service over the phone, as it's hard to book an appointment in the shops. When it's an emergency, how can you book in advance? These things just happen, they should have personnel to deal only with these matters, not just new customers. Anyway, today I was so lucky, because everyone knew their job (which is not the case for telephone support), they were quick, efficient and professionals. They really helped me and sorted out all the issues once and for all. It was unbelievable. I was socked. This is never the case with Apple. The telephone support has sent me a replacement device full of scratches, which is unacceptable. Especially the two guys that took care of my cases were excellent. One of them was a blond guy in his late twenties, very knowledgeable. The other one's name was Shola, I think this is the correct spelling. He was so great and polite and he was going through every single step and he was trying to help me to back up everything, so I won't lose all my important images/ files. Great experience with the staff in Stratford today, well done guys, amazing job.

M.

Very helpful......they can't fix my ipod classic

S. B.

Customer service was on point..Even though they were sold out ,the advisor suggested other retailers for a quick remedy..

B. S.

Always had good service here - although usually very busy, so if possible book an appointment, or do online!

A. M.

Great service from Jonathan today. Really happy wish i could get the same for all electricals i purchased! If you need a appointment just leave the booking page open new ones seem to get added all the time.

A. I.

I had an appointment to go there this morning. I was nervous entering a large shopping mall, but needs must. I needn’t have worried. The staff were wonderful, very organised, I felt very safe and really genuinely impressed. A wonderful technician helped me, called Wayne, he was very professional, and I left the store feeling satisfied. Thank you

O.

Honestly I’m not too sure why people are getting upset that they have to queue to get in. There is still a pandemic going on and they’re doing their best to accommodate everyone. I wish I got the name of the associate who helped me but she was quick and efficient and I was in and out in no time.

L. M.

I made an appointment to pick up my new iPhone today and was in before my appointment time. I was dealt with by Rosie who was lovely and fabulous and a real credit to Apple. Knowledgeable and friendly. I see many negative reviews about here but mainly from people who didn’t forward plan their visit.

C. T.

I did not have to wait long this time. My appointment was for 4pm and my issue was looked after by 4:30pm. Very friendly staff though!

I. R.

They helped me answer all the questions I had to make my buying decision much easier.

C. C. C.

The experience I had the store was great. I went in to fix an old iPhone of mine, as I recently got my latest one stolen, and after pondering some different options, I decided to get a new one as it would have been cheaper in the long run! The staff was very welcoming and helpful, a special thanks to Isabella and Kieran who made a stressful experience very pleasant :)

M.

Brilliant experience, they’re being really cautious on Covid19 precautions and we had great service from Kieran. He was really personable, gave some great advice and even though they didn’t have what I wanted in store (I needed an alternate keyboard which needed to be ordered as it’s not standard british) he helped me get it all ordered for pick up in a couple weeks.

C. C.

Cool .... The staff seem quite helpful and engaging 😊

K. S.

Nice as all Apple stores. During corona it felt like you entering a prison, though. Guards everywhere, they drag you through a procedure of temperature taking, issuing a mask, checking you are wearing it, squeezing sanitiser for you, checking you applied it to your hands and keep watching you all time while you are in the store.

L. H.

Large shop, full selection, great customer service. A large number of tech support reps makes repair waiting times quite short. The only thing I dislike is that when he shop is really busy with buyers, people who come to get help with their problems need to queue up outside the shop in the corridor and make appointment with one of the reps there. It feels like - "people who haven't become apple clients yet are more welcome to come in than existing clients needing service"

s. 4.

Very great customer care and treatment. Perfect!

E. M.

Staff were friendly and helpful as always. Store is clean, well layed out etc. as you would expect for an Apple store. Sadly they don't support / supply accessories for products which are three years old, otherwise it would have been a 5 star rating.

C. C.

Chris at the Genius bar did a great job of fixing my MacBook. He was professional, helpful and gave me the reassurance I needed that my device would get sorted. Thank you mate

T.

Big spacious store, has all the gadgets for apple fans. Banks of desks spaciously evened out where you can try the devices. The shop floor is manned by a good number of staff that can easily be identified by their uniform. Definitely worth a visit to see what's out there. I'd appreciate a thumbs up if you found this review helpful. Thank you 😊

T. H.

Well it's an Apple Store. It does as designed, sell decent looking but dated products at an eye watering price. If that's what you like then it's a good place to go. Lots of staff, lots of stock choices, displays to play around with in a very large footprint flagship store. Remember that all of that costs a lot of money which someone has to pay for. Yes you guessed it, YOU, the consumer. The staff are knowledgeable and friendly, so at least you get good service, which is rare in retail these days. They even have a training person dishing out advise during demonstrations. As I said, if it's your cup of tea, then recommended.

E. E.

Thank you Apple Stratford! Thank you Mark (wolf-ring guy) Thank you Sergio Thank you Janice Thank you management. I had a really good experience. I’d recommend and prefer this store especially in comparison to Apple Bromley. Employees are really laid back, enthusiastic, and cool here...

J. O.

My experience of the Apple Store was very good. I was able to check out the large screen computers and also to see how smooth they run. The mouses are quite unique as there are no buttons on it, so it is sensor activated. Also, a laptop and a computer screen was connected together so when another person came on the laptop it affected what was happening on the bigger screen. The size of the store is enough to fit about 100 people, and the service is always impeccable. It is located on the top floor of Westfield Stratford.

S. E.

I don't go here much as I can't afford to buy new Apple stuff. If I did, I'd be able to nerd out with all the latest gear with the Apple fans. There's no doubt they make quality devices and, for their target consumer market, they deliver a decent spec. That's precisely the kind of customer this shop is for. If it's you, you probably know that already.

A. V.

Software update was needed for my MacBook Air at the Genius Bar, was able to buy a back up in the store. The updates were successful with no complications. The staff are exceptionally good at their job.

k. g.

Had a lovely experience in store today. A woman named any helped my mum out - really patient, genuine care for what she needs from the product. Knowledgeable on the product and able to answer any queries and issues she might of had. Thank you so much for your help!

L. J. A.

[PLEASE BOOK GENIUS APPOINTMENT ONLINE BEFORE COMING HERE] As with many reviews, I completely agree that there is no orderly system at Apple Stratford City. Despite already having an appointment booked, I had to ask 3 staff members (who kept referring me to "that guy") before being booked in at the Genius Bar. Also, there is only one guy dealing with appointments/ collections, so prepare yourself for a long wait. Luckily Mr Genius was an absolute genius, so this eased my displeasure. The staff at the Bar were very friendly and nice and my faulty speakers were fixed in a few hours. However, again, there was no orderly system during collection and a lady who checked in after me was attended to before me (!?) Overall not a BAD experience, but they definitely need to improve their appointment/ checking in/ collection system.

L. K.

Apple once upon a time would help more than they do now shame

D. L.

Outstanding help by Lauren. It took time but she guide me through professionally. Thank you!

J.

Job done but Technician via Appointment was Not completely Reassuring. Queue Management system Good though

N. W.

Normally vote high street over online but what is going on with Apple? So many staff but no one able to help, all too busy amongst themselves. It’s like pass the parcel and the customer is the parcel. Why waste all that money on retail space and awesome shop fits if you then employ a bunch of empty staff.

K. P.

Good customer service and attentive staff.

P.

I felt the covid measures were a bit over the top here, before you go into the store you have to put on a mask and have your temperature taken. They supply masks. I was not allowed to browse on my own, I had to browse with a member of staff, that isn't what I call browsing. I felt that although the members of staff were polite I was a bit put off afterwards because the Covid measures were too strict, and that's just because Apple has a very high share value imo, not good. Why don't they just copy what other stores are doing 😐

p. a.

Great customer service. Pleasant staff

S. L.

I came here to get my iPad mini fixed. Joesph's customer service was excellent as he talked me through the issue and manged to resolve the problem. From my observation on the other staff. I can honestly say that all the staff are friendly, welcoming and very customer service focus .

M. P.

Went there to get my iphone camera fixed. Waited 50 minutes for a consult. Then waited two hours for the repair! BUT my phone works now and the staff was helpful and kind. They are just super busy.

T. b. N. S. M.

Nice experience.... Good collection...

H. C.

The staff here are really pleasant, and they are very friendly when your in a pickle. The store is huge, so if your after something specific I’m sure this is the store for you. It can however be extremely busy and crowded, and that can be the killer in the buzz of enjoying this store. It’s best to pop in on a weekday as it’s less of a mad house, but it’s definitely a store that ticks all the boxes when it comes to product range and experience!

S. A.

Very busy and posh area. Nice customer service

J. P.

Usually busy but helpful staff.

N. B.

Its an apple store, you know why you're here

R. K.

It's very good one, if you want to visit n want to busy something from store .you should book an appointment otherwise your day spoil

D. Y.

Great store, always helpful, and there's this energy in there that I see why people like apple. I've only ever used android phones, currently using pixel 4 XL anywayany issues you get with your apple product just take it to the Apple store and they'll help you out

F. C.

Helpful staffs. But the price is bit high.

H. C.

Staff in general are actually very friendly and helpful here. I think a lot of the negative reviews on how long it takes is unreasonable. The traffic through this store is extremely high, it's just not reasonable to walk in off the street with an issue and expect to be seen. You can book an appointment easily and I've always been well looked after.

T.

I visited today, as I have absolutely lost patience with amazon delivering my new iPhone 11 pro on time. So I took it upon myself to come and get the phone myself. A pretty girl called Liyan helped me out.

A. A.

Had a little look around, but feels like there is nothing new and particularly inspiring right now. I sense Apple have lost there way a little since Jobs passed away:-( Just my humble opinion. That said, my daughter spent all her Christmas money on the latest iPhone so they must still be doing something right!

A. V.

Came to buy a new iphone 11 today and had to wait there for about 2 hours for my millions of pictures to be transferred and everyone was so nice and helpful. Especially Cam was so cool and entertained me throughout this process. Thanks! :-)

R. O.

Exceptional Professional Customer Service. Brilliant Product knowledge and customer care. I felt very comfortable and secure. Problem was solved and was better educated on the use of my apple products. I highly recommend this Apple Store

M.

Bisi was extremely understanding and helpful, acknowledged the issues I had and acted promptly to resolve the problems! She deserves some recognition at this store because the others weren't as helpful.. We need more people like her! :D

K. A.

I went to apple store for my apple iPhone as it wasn’t turning on, I was worried I might have lost all my data. The apple advisor or technician was very helpful. He sat with me had a look at my phone and was explaining to me what’s happened to it and the steps for bringing it back to working condition. He restored the device. Luckily I had my iCloud backed up so I didn’t lose any of my data. My phone is working great and Fully updated. Thank you apple for your help.

S. B.

Helpful staff, but always have to wait long periods until an appointment is available at the Genius Bar. Apple products have been straight forward to deal with, but 2 pairs of beats headphones, both brought from this same Apple Store, which have played up 4 times in less than 1 year, are a nightmare to have replaced due to faults. Apple says this is because the are only the retailer and must order a warranty swap from the company. I dont need to know all the technical details, its just very inconvenient for me as each time it takes two appointments to have the problem sorted.

M. 2.

Pleasantly surprised!! I had read the reviews for this Apple store and to be honest they didn't fill me with much hope so with much trepidation I booked an appointment with the Genius Bar to deal with a problem I had with my iPad. I have to say the service was very good indeed. Even though I arrived 5 mins late for my appointment I was seen within 10 mins and my problem was resolved very quickly indeed. The staff were extremely helpful and checked on me whilst they dealt with other customers. It was very busy (Friday 12.15 pm) so I would hate to see what it would be like on a Saturday! I really cannot complain about my experience because it was a good one.

P. G.

My five star rating is based on the experience my son and I had at the Apple coding summer camp, a free service to interest the next generation in coding and Apple products. We had a great time over the three afternoons, there was not a single attempt to make a sale or promote a product even despite my requests for more info on buying a couple of bits... Their focus was on the kids, quite rightly. I have been here on previous occasions and had mixed experiences- the negative experiences were always to do with Apple policy (MacBook graphics card had packed in, and although it was a 'know issue' with a recall on it I had NEVER been informed directly DESPITE them having full knowledge of which devices I own and how to get in touch with me). The staff have always tried their best to help me out in dead-end situations, even, occasionally, bending the rules or authorising out of warranty repairs on rare occasions.

S. B.

Went to the store because an appointment at a different place was cancelled. Very friendly and helpful staff. Gave all the relevant information and guided through the process. Met about five members and all of them were extremely professional. Excellent service. Would recommend to everyone.

R. P.

After all the bad reviews, my expectations weren't that high; yesterday I took an iPhone 6s Plus to have the front screen replaced - arrived at 10h15 with no appointment, joined a queue, had my name added to the appointments list and got a text message at around 11h10 to go to the Genius Bar. Phone was diagnosed and taken in and I was advised to come collect it at 14h15 - which I did and it was perfectly fixed. Friendly staff through out, odd system of random queue spots but if you're prepared to wait and see it through, it's worth it. Plus Westfield Stratford is a great spot to while away the hours.

E. C. P.

All the staff I talked to were very helpful and kind. It was really busy there today and I saw a couple of customers being very rude while the staff remained calm through being yelled at for no reason. Honestly the best customer service I’ve seen in a while.

T. R.

Excellent Customer Service but you have to wait for so long to get a date for the Genius Bar. Great Apple Store! Really good experience with the products and Customer Service but I am unhappy becuase I waited 2 weeks to get my IPod repaired.

M. P.

friendly staff. I had an appointment with genius bar becouse my 2 years and 6 month old mac screen was not working. They changed the screen in 4 hours for free. Thanks you very much.

D. F.

Went to their store today to purchase an iPhone XR. Great and fast customer service, amazing staff. Wrapped up in less than 30 mins with a packed store. They are absolutely brilliant.

R. C.

I always go early in the morning to avoid the crowds, always clean and the people working there always happy to assist your needs.

H. K.

I bought my macbook pro here for a repair and despite being 10 minutes late due to traffic the staff were so helpful and got it repaired within a week. thank you so much.

A. D.

Upstairs in Westfield Stratford is this, the UK's busiest Apple store. Big and light and airy with lots of gear to try as with all Apple stores. Because it's so busy there can be long waits so its best to go weekday day times if you can. Staff are great, friendly, patient and helpful.

j. p.

After having many problems with my iPad the final straw was being hacked by iTunes I had no idea how to sort this problem . I went to The Apple Store Stratford where a young lady spent over an hour helping me . Wonderful service really helpful would recommend them highly .

M. A.

Excellent service friendly staff but apple products quality going down and down day by day

a.

Modern retail store for all your Apple Needs. If you have appointments they see you on time and great customer service. Though the products are a bit too pricey.

S.

Went to an apple store 2months ago, they said the reciever of my phone was fine but it clearly wasnt- I still left thinking the "experts" were right! This was the Apple in islington- MR ISLINGTON. Spoke to Apple with online chat they said I would get a replacement for the store not fixing my phone. But when I went into stores the next day they just replaced the screen. Upset with the wait had to wait another hour.

R. A.

This is a shout out to Johnathon and Polly who severed me today in sauna like conditions of the store. I came to collect my phone that was in for replacement of the LCD because of dead pixels. When I collected the repaired phone, I noticed some screen alignment issues on the phone that was because of a slight bent on the back casing of the device. Johnathon looked into the issue first, was really polite and apologetic, later Polly who took the case in her hands resolved the issue very poressionally. I am honestly very happy for the service I have been provided, thank you guys and keep it up.

R. H.

I was here to buy a protective case for my new IPad pro. The staff where very helpful and the the staff member all so put my sim card in my IPAD for me.

S. A.

Staff was friendly band helpfull

M. t. F.

I recommend that employees brush up on (or acquire for that matter) some more knowledge on the products they're selling, especially accessories. I had to look up what I needed online and point it to the assistant after he looked a bit baffled and lost among the range they had at the store. Otherwise, they're very friendly and willing to be of help but that's not really possible if they lack the knowledge required for a proper consultation and useful advice to customers.

S. J.

Was slightly worried after all the bad reviews but had a very pleasant experience. I was seen 10 minutes after my booked time slot by a very helpful, friendly staff member and was given useful advice on how to solve the problem and a full diagnostic test of my Iphone. No complaints, thanks!

H. A.

Very good customer service.

B.

My 'genius' was a few mins late for my appointment, and then had to go searching for a charger to test my iPad battery. But very friendly and very helpful and resolved my issue pretty quickly.

H. A.

Amazing experience I walked in no appointment for a screen change on my iPhone X explained to a mr Jamison that I had a flight to catch in the evening and I needed my phone for my travels, the guy went out of he’s way to help me, introduced me to a team member called mr Bismil which booked my repair immediately!! The whole thing started at 10am I collected my phone just before midday. Bravo guys. This is the cream de la cream of customer service ! 10 out of 10

N. Z.

Ever so helpful staff as always. The queue can be long but moves pretty quick.

D. S.

The Apple Store in Stratford is a high quality store, like every Apple Store. Unfortunately, the incredibly long waiting time and how things seem to be out of stock here a lot, has caused me to have to remove a star.

N. S.

Great service and friendly staff. The store is located at Westfield Stratford City. Very spacious but always full with people. The store gets overcrowded especially during the weekends. Avoid weekends if you can, otherwise you will be waiting for hours to be served.

V. W.

Really cool! Another thing which was cool was that Apple has coding classes . But beware because most of the people there are around 5-7 years old(I learned that the hard way...) We had to control robot ball things and they provided us with tablets so you don't need to bring your own. But if you do you need to download this app that is probably on their website. Back to the store, it was really fun to explore the tablets and laptops and the latest phones I already have this but I recommends that you get the Apple TV you can watch Netflix on it and also download some games. My family uses it a lot But to be honest, I think that the one in convent garden is cooler because it has a bigger space

M. M.

Quite busy, so must be popular indeed! The ground staffs can be helpful but always trying to push you for higher priced products. It is advisable to be adamant on your budget 😄

A.

I went today. Covid precautions are great. I was served by wayne. I will for ever be greatful to him. Saved me so much money and time. I hope him all the best in what ever he does.

M. R.

Excellent service. The person who serve me was Richard Bleach, he was very polite and helpful. My MacBook pro screen needed a fix and sorted without any hassle.

H. S.

Really helpful and great service

I.

The apple staff were friendly and very informative however the security staff was sarcastic when all I asked him how do I collect my order he was clearly bored lol

S. A.

You have to stay twice in que if you want to buy cash you go straight otherwise wait in que some one will call you and if u havnt required documents your 40 minutes of wait is waisted.In my opinion in 1st time que if they ask cash or credit on the same time they should also ask for required documents as not every1 carries documents all the time, to save their own and customer time.

L. B.

Lovely place with and even better atmosphere! The staff are always ready to help and the people at the Genius Bar were extremely helpful! Couldn’t be happier with the customer service that I’ve received!

U. B.

Staff was very helpful and friendly

R. P.

Excellent service, staff very helpful with sorting out a malfunctioning Iphone. Always staff around to help with any questions, and lots of gadgets available to try out. Service is very fast, no waiting around. Highly professional store with high standards. No negative comments, just excellent overall.

N. C.

Ridiculous queueing system if you don't have a booking for the genius bar, and somewhat condescending service making you feel like you should be grateful to speak to anyone... But they replaced the battery in my partner's phone same day so cannot complain too much.

G. S.

Went in today to have my new Iphone 6s setup as I'm useless with phones, and although sadly there was no way to retrieve my old messages and contacts, I still got my phone set up and with great service, the bloke who helped me set the phone up and put a screen protector on it was really helpful (Rusford or something like that was his name) hard to tell as apple don't give them name badges. But I received 5 star service from him despite the store being fairly busy to me, and I would definitely return if I had a problem with my Iphone

D. M.

It’s everything you’d expect - smooth, efficient, knowledgable staff. Good systems in place. Very hands on with the tech. I normally come out with a hole in my wallet.

D. 0.

Visiting today for training and demonstration of educational programmes. Staff were knowledgeable enthusiastic engaging and accommodating. Resources were appropriate. The training was well suited to our needs, and inspiring. Shall return.

D. R.

Too much pressure to buy something. Helpful and all, but using well disgusted retail trick to force spend more money

L. v. E.

They went above and beyond to help me. Got an appointment and walked out with everything fixed! I heard so many people yelling or just being unfriendly/unreasonable with the staff and they all handled it so well. I think if you treat people nicely they will be nice in return and do their best.

S. R.

Very good service and helpful staff, the only issue it took a week to get an appointment to see the apple repair team

J. s.

Quite large and clean and it is nice to shop around.

H. V.

Well organised - went in without an appointment. Queued for one. Was given an appointment within 15 mins and advised to return in 2 hrs. Saw one of the many technicians who was fab and quick to diagnose the problem. Phone was taken behind the scenes for repair. I came back in 2 hours and all was well. A long day but I was very impressed.

A. B.

Shoutout to Vini, Mariana and Matt. Super helpful yesterday. Reminded me why I'm so loyal to Apple!!

A. A.

OMG always feel like jumping the que! But when your in, Fast Service! Seated, staff approach in minutes, enquiry dealt with, Wham Bham Thank You Ma'am and OUT! (More shopping time!!!!) Overpriced? Really? APPLE???? Noooo....

K. S.

The sales advisors here are really eager to sell you their products... didn’t feel genuine, one female sales advisor really really wanted to sell iPads despite my polite decline. Exhausting & overwhelming.

B.

Depending who are you gonna see ,I have very positive experience after a few visits ,problems solved ,thanks guys

C. H.

Came in for my screen repair the staff were very courteous and helpful. Will be visiting again.

T. O. T. R.

Spot on Customer service thank you Eleonora.

O. J.

A good experience overall. Had to wait for a while and had the impression they've forgotten about me but in the end it was OK.

C. F.

Amazing staff. They really put me at ease, as I was quite upset by a broken laptop! Great service, my laptop was fixed quickly and returned in incredible condition.

i. s.

I am a cancer patient who’s phone died while I was in the hospital today! It’s a sad place and my phone is my life line!! Came to Store to fix the phone ,, I was tired from treatment and asked Adrian Davis (one of the menagers ) to help me jump the que explaining my situation!! He was so kind and helped me straight away! Sent me Roberta that was also very helpful and polite !! Thank you very much mr.Davies you are truly a great man and credit to your workplace😃

V. L.

Super friendly and very helpful ☺️

M. E. T.

My experience at Apple was excellent, Mr. William was a very professional, enthusiastic, and very patient with me, as my knowledge in technology is not very good but he took his time to explained to me things.

D. L.

It is a busy store. You can use all of the Apple products and even check your e-mail briefly if you absolutely need to. There are always enough staff on hand to help you with any problems of questions you have. A good store.

G. S.

Very nice

V. K.

Great service. My problem with my iPhone 6 was sorted out very quickly with no set backs. The genius was friendly and had a genuine wish to help. I recommend this store a lot.

N. K.

Always sworn on my IPhones... #lovemyiphone first visit ever to an Apple store today...Westfield Stratford City....Extremely excellent service...every single member of staff so busy...professional & very warming... A very hectic, busy, loud & fast environment in the Apple Store....Stratford team is top for upholding the Apple brand

A. M.

Busting today with free seminars on how to mmake better use of your computer. Went to update my computer on a timed advanced booking. Very supportive staff. Opens 12pm Sunday

A. G.

Came in for a keyboard replacement, delivered with great service and efficiency. Thanks, Apple!

S. M.

Top notch. Gyro hardware was kaput on my 6 Plus, direct swap out. Lovely customer service from (tall) Chris, very much appreciated! 2nd Mar 2017 - Appointment for 5:45pm, waited over 20mins before being seen, down a star I'm afraid ;(

s. c.

Loved shopping here needed to buy a new phone for my niece on her birthday and didn't need to spend longer than 15 minutes int he store like other electronics store amazing service.

S. S.

Almost every item was on display. The staff is trained as well.

A. K. S.

Too much of crowd, lot of stocks

m. k.

Crowded as always. No staff available to answer for nearly 5 minutes. No welcome greeting or no apologies for the delay. On the day appointments are fully booked for the whole day and not even bothered to check or book.

Z.

I call the Geek Techie Squad yiu get eveeything Apple products here from watches to Laptops and tge Latest Iphones. Serene environment.

H. H.

This store is always crowded, mostly with guys. Good place to test out new gadgets and see what's new. Not really an Apple fan, but nonetheless, great experience and one of my favorite places to go!

S. S.

It’s an Apple shop, so it’s well laid out and funky but under-staffed, especially at busy times. The passive/aggressive up-selling also knocks a star off. Meh.

R. H.

Had a problem with my Iphone which I'd bought on an EE contract through Carphone Warehouse. The phone developed a screen problem around the one year mark. I originally popped into an EE store as my contract was with them but they just said it wasn't up to them and I should go see Apple - I won't dwell on the lack of customer service I received from EE in Camden. I made an appointment with the genius bar at Apple in Westfield Stratford City and after examining my phone Declan confirmed there was a hardware issue. Have to say he went above and beyond to make sure my phone was fixed as quickly as possible and I'm very happy with the service I received from the Apple Store.

H.

Genius bar managed to fix my problem extremely quickly and even gave me a new phone within a few minutes, completely covered and extremely quick

R. S.

Staff were very friendly and super helpful, had my mac repaired really quickly and were enthusiastic and happy to answer all my questions and and address all of my concerns, Well done you have made a long time Apple enthusiast even happier!

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