Reviews of Penrose Surgery. (Doctor) in London (London).

Penrose Surgery

144 Reviews

93 Comments

Doctor

Medical Center

33 Penrose St, London SE17 3DW, United Kingdom

Description

Information of Penrose Surgery, Doctor in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Open hours of Penrose Surgery

Reviews of Penrose Surgery

R. C.

While they're always busy, I've had great care from Penrose. In particular, Fatima Adio (Practice Nurse) is really informative and helpful - thank you for your care. Elephant and Castle (where the surgery is located) is currently a very over-subscribed place due to all the new builds and residents, so they're doing an excellent job in servicing the community.

E. K.

The receptionist was very caring and sensitive when I contacted them to make an appointment for a mental health related issue. She took the time to make sure I was okay and made sure to ask the right questions before ending the call. I really appreciated that she took the time to speak with me beyond scheduling my appointment, especially knowing how busy the telephones are in these times.

C. P. G.

I have been at the surgery for different matters and every time I received an amazing care from the doctors and nurse. Even with the pandemic they have been very responsive

J. R. V. O.

Really happy as a patient at Penrose Surgery. Accessible and reliable. The care provided by my GP was outstanding.

D. D.

From the receptionist to the nurse and the GP, excellent service. I felt that I was listened to and my appointment wasn't rushed. Very friendly and professional. I can only recommend.

T. C.

It’s practically impossible to get an appointment, they are so fully booked most of the time. They keep messing up bookings, registering a wrong date, blaming their error on me, making me wait 3 weeks more. The surgery is usually unreachable over the phone - I usually end up waiting for over half an hour in the queue with no one picking up the phone. While I have had pleasant experience with the doctors themselves once I get an appointment, getting one is so difficult and the reception feels so unhelpful, that I would switch anytime to a different GP service even if they were worse doctors, if they were at least willing to talk to me. There’s no point having a good doctor if you are never able to have an appointment. Also their open hours are sometimes a bit of a lie, I have definitely seen the surgery already closed at 17:45 on day when they were supposed be open until 18:30 (I walked there when I was completely unable to reach them through phone after being on the line for over an hour and didn’t get an answer to an email either)

T. F.

I really appreciate this surgery. All the staff are always friendly and helpful. They are always great reminding me of any appointments I need or if I need any kind of tests. All the doctors are fantastic and understanding, my favourite is Dr Kokri, he is so patient, professional and sympathetic to my needs.

J. P.

I want to thank the nurse Fatima Adio for being an incredible professional. Always kind and gentle with everyone and specially with the babies and children! I can highly recommend her =) However the receptionist need to improve the way she speaks... the lady who was in the reception before was much more polite and kind please bring her back!

T. O.

I have had to 2 Gp consultations over the last month. Both consultations was with Dr Charlie Allen. I would like to share my invaluable and appreciative experience. Both my encounters with Dr Allen has been met with understanding, sensitivity and a genuine care and concern for what I was experiencing both physically and emotionally. I have to say that I have never encountered such an experience with a medical professional in all my life. Dr Allen listened to my concerns, validated what I was experiencing and provided me with a wealth of understanding pertaining to my medical condition. He ensured that I understood my diagnosis and provided me with additional information to enhance my understanding of my conditions. It was very clear that he held a wealth of specialist knowledge of my condition but still made no preconceived assumptions about what I was experiencing and responded to my condition as an individual. In both my telephone consultations I was left extremely surprised and dumbfounded about the positive experiences I had experienced. I am so grateful for his advise, understanding and amazing approach which clearly evidences his passion for his work and commitment to do what’s in the best interest of his patients and beyond. Thank you so Dr Allen, you are truly one in a million. Tracey

C. S.

The Penrose Surgery has been one of the best GP practices I’ve been registered with in the UK. I’ve been registered with them for over 2 years and the staff including receptionists, nurses and doctors have been very respectful and caring with myself and my family. Over the lockdown period they were very helpful in ensuring that my mum - who was shielding due to her age and temporarily staying with me - would have access to her repeated prescriptions and would get vaccinated. Today, I had an appointment with Dr Charlie Allen, who listened to my concerns, did some tests and carefully explained aspects of my long term condition as well as gave me clear guidance about the treatment required. Differently from experiences that I had in other practices, I did feel that he cared about my problem, was not in a rush, was very knowledgeable and was keen to help me. The problem with this practice is that you can rarely get an appointment with a GP earlier than in 4 week’s time from the date you request the appointment. Because of that, once they told me to go to A&E instead of going to the practice and another time I decided to go to a private consultant in order to be seen faster. I hope this issue is only due to the pandemic and things improve when the lockdown is over.

H. O.

Updated review: the Patient Care manager got back to me after the really bad experience I had with an extremely rude receptionist, she was very attentive, the next day they got on the phone the receptionist with a Spanish accent who's lovely. All that needs to be done is fixing that rude receptionist that spoils the whole good experience that Penrose surgery can provide!

S. C.

I'm loving. I have been using it for more than 3 months, Always very well received, me and my baby. great staff, attentive and kind. I have difficulty expressing myself because I am learning English, however it does not make a difference in this place, everyone is welcome. congratulations to each one

K.

Have always had a pleasant experience with the team at Penrose. They have been very efficient and help throughout my two years living in the area. I really with other Surgeries were like them.

C. M.

Good surgery that can get busy serving the local area. Ive always found the doctors to be very responsive and caring. Never been a huge fan of going to a GP but I've been made to feel comfortable here and had great care when I needed it.

R. M.

Excellent care from beginning to end. I called to make an appointment in the morning, had a telephone consultation with a paramedic within 2 hours. The paramedic was exceptional in her care and had discussed my query with a GP and had a prescription sent over to a pharmacy by the end of the day. Kind staff throughout. Highly recommend

S. K.

I have been registered to this surgery for more then 15 years. I am so happy with the stuff of penrose surgery. Special Thanks to Dr Charlie ALLEN he is very good Dr and very professional. He goes through all my medical problems professionally. I felt very confident and happy with Dr Charlie ALLEN today. I strongly recommend this surgery. Thanks again for amazing services and works.

J.

The receptionist lady and Dr Allen were very welcoming. Dr Allen is very passionate and is professional in his area of expertise, I feel I was fully cared for. Best GP experience for me so far. Many thanks.

F. S.

The nurse Gloudina Bragg was very professional, caring, lovely and helpful. I am very happy with all services at Penrose surgery

B. T.

Receptionist is extremely rude and unhelpful. She made a mistake and when I asked her about it she just hung up the phone. Update: the care manager actually contacted me and said they listened to the recording of my call, apologised and said that the receptionist will receive more training. I'm quite impressed how they dealt with this incident.

D. C.

Excellent surgery with nice and caring GPs and nurses. I used to belong to another surgery who gradually got worse and worse and having moved to Penrose Surgery I now feel cared and valued as a patient. The nurses are well-trained and competent, and GPs do listen to your concerns and address them in a respectful and professional manner. Thank you all for working so hard to keep us healthy during these challenging times.

A. S.

The Penrose team have been great to me over the years, and I have full confidence in the doctors there. They supported me when I had a serious heart condition and called the ambulance to save my life! Cheryl in the front-of-house team has been especially helpful in the subsequent years, always happy to go above and beyond. Thanks to all.

B. N.

Just visited PenroseMaddock Way Surgery. I was so impressed by the job being done in the Surgery by the team. Especially the Reception. It was like in and out. No wasting time, provided you are punctual with your time. A very good experience I had with my Flu Jab. I rate the team Very High.

D. M.

The ladies in reception are sooo lovely and helpful!!! The doctors and nurses are soo good too. Always happy with the service the only bad thing is the time to get an appointment is 2 weeks +. Thank you for looking after my family and myself!!!

j. j.

This is the best dr I have ever been to. Alway happy to help at all time. All the staff are friendly kind and take the time to listen. And give advice.

P.

Best Gp surgery I have joined so far! I love Dr Allen, he knows his stuff, so I tend to listen to his advice. They make mistakes some times but they apologise and rectify their mistakes.

J. Y.

The covid safety steps were very clear and concise within the surgery (Maddock way Site)and gave me a good sense of security with the measures being taken I waited aporox 5 mins for the practice nurse after checking in for my 9 am appointment and was done within half an hour. Very good experience for my 1st post Covid appointment.

j. t.

I recently registered at the Penrose surgery and have also visited the Maddock Way surgery. Staff and Doctors at both were very friendly, welcoming and efficient. Highly recommend.

E. S.

Great surgery - easily best service I've had in London. Efficient, empathetic staff and really helpful reception. Always very pleased with treatment and ability to get an appointment. Many thanks!

K. B.

I am a new patient at this surgery and so far I have not had any problems. I've found the staff to be polite & helpful, going out of their way to give me a reminder call regarding my appt, after I missed the previous one. Always a clean and tidy environment. March 2015 I've now had a few visits to this surgery and I'm completely satisfied with my experience and the treatment I've received from the doctors and staff. I would be pleased to recommend this surgery to my family and friends.

S. R.

I just sadly left this surgery because I moved house. I found the care I received at this practice, especially from Fatima the nurse and the reception staff was fantastic and professional. We got to know each other well and I was able to get through on the phone and they were always trying to help and were friendly. Sad that this isn't the case in other GPs across London. I saw a few different doctors for short appointments. They seemed overworked but adequate which I think is the case in most places. Thanks again.

A. J.

Professional staff. Doctors receptionists always willing to go above and beyond to help. Kudus to Cheryl,Yvonne and the entire team for your excellent work 👏. My family can't complain 🙌 👏. A huge thank you to all.

D. L.

I’ve only been to the madock way one the receptionist there is very helpful and welcoming the nurse (Fatima) is always amazing and informative.

N. L.

I've been using this surgery for many years and find their staff to be very professional and helpful. It is unfortunate that some people seem to have bad experiences as over the years I only came across happy satisfied patients. Keep up the good work.

D. D.

Always friendly, efficient and able to help on the few occasions I’ve needed a doctor. Any required medication has been available within minutes of the appointment from my nominated chemist.

M. B.

Only had good experiences so far in this surgery. i had a problem with my vision and then had a migraine for 8 days and the doctor took it very seriously and was referred to a neurologist and now i am having an MRI scan just in case. really good thorough attention.

E. S.

Very clean and tidy, very helpful too, send you a reminder so that you don't miss your appointment and have an online service so you can book your appointments online. My only fault is they take forever to answer the phone! Beside that very good service, Doctors you can talk to about anything and they make you feel very comfortable.

I. B.

This place is the worst surgery I've ever been they are rude, impatient, judgmental they never speak to you with respect,changes have happened in the surgery and they never relay the changes in an appropriate manner. When people come to the GP we expect to be treated with respect I have had 3 incidents in this surgery that I have never had in any other Surgery I don't feel safe around the people with my information my body and my children's anymore. There is this one particular person in there he is a very big guy I think he is Indian rides a motorcycle, the moment you go into the room with this guy you will feel uneasy he is not friendly he is not polite very harsh when examining you. And the black receptionist is rude from the 1st day I registered there not helpful at all. I've been with them long enough because it was convenient. I'm officially done convenient isn't enough anymore for me to stay there horrible place horrible staff just plain horrible. Good bye Penrose surgery, ✋🏾

H. C.

Excellent care from Penrose surgery. Friendly and hepfull staff. It's easy to book appointment with the doctor who gives me excellent care. I highly recommend Penrose surgery.

s. z.

I have been with this surgery since 2015 and have recommended it to all local friends. My son has a few health issues and they have always been fantastic and helpful.

A. I.

By all means. Penrose is second to none. I left Manor place to Penrose Surgery and I have no regret at all.

M. P. A.

Very friendly reception team and very friendly, knowledgeable and proactive GP. Not a 5 star only because at present there is over a week’s wait for appointments.

K. S.

Terrible reception staff, unhelpful and rude. One GP that I had contact with came 10 minutes late for the appointment so I was late for work. There are never places available for appointments and if you need urgent medical help you get a lecture from.the receptionist about your lifestyle. I have to change GP now.

v.

Mental Health Nurse Beata has been extremely kind, compassionate and informative. I am lost for words and not sure how to express my gratitude.

R. A.

The team are extremely helpful. Appointments are not rushed and they do their best to see you on time. Lovely empathetic atmosphere!

P. M.

My local doctors surgery has merged with this surgery this year and the service has been amazing the past couple of months with only Telephone phone appointments.

j. d.

I love it hear. I've been all over the country n see many dr. This is the only doctors that really take there time to help you out. The recipient staff aerial so friendly and helpful

S.

Only just joined!! Lovely clean surgery and the male nurse is absolutely amazing, he is so patient and understanding when you're having a hard time after surgery.

O. S.

Full service practice. Helpful staff. All within the limits of a busy practice. I rarely need to see my gp so it works for me.

P. P.

I am very satisfied with the care I receive from Penrose Surgery clinical and clerical staff.

R. B.

Doctors are thorough and fantastic. Very friendly. Reception staff have always been pleasant and helpful when I've interacted with them.

J. S.

Doctor Charlie is the best doctor. He is a caring doctor he always listen to what I ask him for my health condition.

R. R.

Excellent service, great dedication and enormous respect to the elderly people. I am very happy And strongly recommend Penrose Surgery

S. m.

Best Drs Surgery i have been abel to get outstanding support with my medical needs,the reception ladies are so helpful they always are pleasent.even when they are busy my medical conditons are being managed much better now since i have been at penrose surgery i can not thank all the drs and reception team enough.

B. S.

Really nice reception and the nurse is fabulous! Easy to book appointments and speak to a Dr.

B. Y.

The new eConsult service is excellent. I very much hope it continues indefinitely, not just as a response to the current COVID-19 situation.

O. R.

Very long form to get an appointment

F. M.

I've been registered here for three years and have had excellent support from the doctors, nurses and reception team

P. S.

An excellent surgery with professional & caring staff, in particular Dr Allen.

I. A.

One of the receptionists is incredibly rude but apart from that the doctors are good and I've always received a good treatment here

T. L.

Very helpful staff the doctor gave me time vey happy with the service

A. N.

Very nice & helpful doctors. Very happy with this surgery for 3 years now!

G.

The staff are often friendly and comforting, great with keeping up and provide helpful service, although some of the staff have seemed rude.

A. L.

I am very satisfied with the doctors and all the staff

Z. M.

Excellent doctors who get you the help you need

F. M.

Best service from Hikmat! Thank you indeed!

M. M. A.

I am happy with the care they provide my elderly mother with

A. M. O.

Satisfied with the doctor and understanding of my current situation and health problems

J. W.

Friendly staff, quick service. I have only gone in twice for quick appointments.

H. E.

Really helpful and caring surgery, lovely reception people

M. M.

very efficient with sorting out prescription for my dad

M. M.

be nice if they pick the phone up at this surgery

a. a.

caring staff, helped a lot my elderly parents

J.

Friendly, efficient and perfect local surgery.

D. B.

A good practice, from reception to clinician

g. c.

Always attentive and polite service

D. B.

Fantastic Staff & Care

R. H.

My experience has been exceptional so far. I’ve felt listened to by the GP and I’m impressed by the professionalism and warmth of reception staff as well as the efficiency of the entire practice.

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