Reviews of The New Surgery. (Doctor) in London (London).

The New Surgery

46 Reviews

32 Comments

Doctor

Medical Center

143A Uxbridge Rd, London W12 9RD, United Kingdom

Description

Information of The New Surgery, Doctor in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of The New Surgery

Reviews of The New Surgery

N. G.

Dr. Seth is very attentive and professional. I can tell that he genuinely wants to help patients by the questions that he asks. He acts quickly when making decisions and wastes no time in getting to the bottom of what needs to be done. The reception team are also very well organised and friendly. Something that lacks in most surgeries, but not here. They care about people.

N. J.

I’ve posted several attempts at reviews of The New Surgery here and ended up deleting all of them, because I haven’t ever been able to find the right words to capture what this medical centre does that is so different to the many other mostly ineffectual, occasionally unsafe and transiently staffed centres, I’ve been registered with in the past. I guess in the end, it’s suffice to say that The New Surgery is a special place, run by special people. As for the specifics, my family and I have been registered with The New Surgery for 7 years and have had a near perfect experience throughout. Having rarely had the same GP for more than three months at a time for two decades, what The New Surgery does so well is offer familiarity and continuity with staff. My family and I started out seeing Dr Omar Shareef for two years, who is an old school tough ’n’ gruff doctor, seeing him was rather like having Robert de Niro as your GP. Consultations were no-nonsense, in and out, get it done. With the arrival of Dr Anita Ponnuthurai in 2019, my family and I one by one migrated to her care, as she offers a winning blend of panoramic healthcare, a holistic memory for whatever health issues you have or had, a good gut instinct on when to call up tests, a terrific diagnostic nose, a very nice equal respect for the doctor-patient relationship whereby she never imposes treatment and always asks your opinion so treatments always feel like a joint decision and perhaps more than that, she is someone you can really talk to, which in the time poor, hurried, 10 minute rapidity of NHS mandated appointments and exhaustive patient lists, is an extremely rare commodity. Having her as our consistent family doctor has been fantastic, as in any family, circumstances experienced by one family member, often trigger health complaints in the others and her role in our family health is so cemented that we now have her as a verb in our family vernacular: to "Dr Anita” something, is to do it as thoroughly as you possibly can. I first heard good things about Dr Seth Dassanayake when he launched a valiant Covid-19 vaccination programme at the White City Community Centre, where I was volunteering across 2020 as a member of the Food Bank team. I then heard neighbours speak very highly of him. In my family, two of us have had a one off 5 minute telephone appointment with him and while he was very pleasant, it’s hardly fair to review a doctor off a single 5 minute telemedicine appointment. The nursing and HCA team feature two of the nicest human beings you could hope to meet. Misbah is always so serene and comforting, that she makes tests feel calm and easy to do and she is always so careful to get things right and will re-do any test whose results she doubts. And Thembi is such a sunny, friendly and welcoming soul, that it can almost be oddly fun to have a blood test with her (!). On the front desk, Nancy is the best reception person, ever. I’ve seen her come out to the waiting area just to check on elderly patients, something I’ve never seen before at a GP surgery. And she has a knack for saying just the right thing when you need it to be said and in the very rare moments when something goes wrong at the surgery, she is the person to ask for, as she has United Nations grade problem solving skills. Also very dependable is Gilly, who always finds ways to get patients same day or next day appointments if really needed and who I’ve also seen coming out to check on vulnerable patients. Lastly, it’s important to say that across 7 years with The New Surgery, every single prescription issued to a member of my family has been ready with the pharmacy within 24 hours, often on the same day, with never a single glitch or error. That impeccable record of accuracy and efficiency, in itself, speaks volumes about how reliable The New Surgery is. If you are looking for a medical centre to register with in W12, there will be no better option.

C. G.

I cannot praise the surgery more highly. I can always get through to someone on the phone and get an appointment. Everyone is kind and helpful. I have just had a premature baby and the surgery have been amazing, especially as I haven’t had a health visitor. Doctors and clerical staff are all brilliant.

S. H.

The New Surgery has very good service. I’ve had a very good experience with them over the years and they have really looked after me. All of the receptionist staff, nurses and doctors at the surgery are very helpful and pleasant. I would definitely recommend this surgery.

T. H.

I am not a patient at this surgery but have had to ring many many times regarding a member of my family. The receptionists Gilly , Jessica and Nancy are amazing they are meticulous, polite, helpful and kind. I cannot thank them enough for all the help they have given. Absolutely Wonderful ladies. Thank you for all your wonderful help you have given me .

A. W.

This review is on behalf of my relative who doesn’t speak or write English very well. The surgery always helps her at her most difficult times. They give her extra time because of the language barriers. She says they are very friendly, make her comfortable and explain things really well. She would like to thank everyone.

N. M.

I don’t really give reviews usually but I really wanted to express how great is this gp surgery!!!! I have lived in UK for 7 years and have been registered in different gp surgeries and I have only ever had terrible experiences with terrible follow up, mistakes or rude attitude from staff members. Ever since I have I have joined the new surgery Uxbridge rd (just under a year) I have been feeling over the moon with how kind all staff members are from receptionists to nurses to doctors! Everything goes smoothly and everybody is really easy to talk to. And most important I feel that everybody working there is highly competent ! Gréât follow up and fast appointment! Very very happy!!!

M. S.

I was registered with this practice while I lived in Shepherd's Bush and I had a very good experience with them. The registration process was quick and easy, it was always easy to get an appointment and the waiting times weren't crazy. In addition, the staff was always kind and polite. Most importantly, when I struggled to get pregnant, the female doctor (I'm afraid I can't remember her name) took it seriously straight away and sent me and my partner for testing and referred us to specialist services - which I've later learned is not that common practice among NHS GPs.

C.

This is an excellent surgery from start to finish. I always get through when I call. The reception team are professional, friendly, caring and efficient. I always get a same morning appointment for emergency ailments. I am very pleased with both doctors I have seen, Dr. Shariff and Dr. Seth. Dr. Shariff has seen me in the mornings for emergency visits and has always reassured and advised or swiftly referred me accordingly. My pre-booked phone consultations with Dr. Seth always impresses me. He studies my medical history, understands and explains what I need to know so well, leaving me always feeling calmer and confident that I am in good hands and well taken care of. Having my blood taken (not always easy) by the nurse was one of the best experiences, she was so competent, swift and again friendly. And excellent team. I feel fortunate to have such a good local surgery. When I moved to the area, I chose it based on the excellent reviews and they have not disappointed. I concur and am too rating them as excellent.

A. A.

The best GP I have had. I always receive a great service. The young Asian female doctor (forgot her name, apologies) is absolutely amazing. Very thorough and attentive. The African nurse amazing also. The reception staff very warm, professional and kind.

S. W.

The New Surgery team are terrific. Dr Seth, Thembi, Gilly and the whole reception team should be recognised for their professionalism and kindness. Highly recommended

s. m.

I'm quite surprised that this surgery is not rated higher as my experience so far has been very positive. Firstly the reception staff are very friendly, empathetic and accommodating which makes a difference to an anxious mum with her first new baby. This is also the first surgery I have come across that allows you to book appointments online, which I have found very handy. I have to mention Dr Seth.D, he is the best GP I have ever dealt with, very professional, he listens and gives really good advice that has especially helped to keep my mind at ease. I know the job is not easy so I really appreciate his efforts. Thank you to the team at The New Surgery, you have made me not want to ever change GP!

A. M.

Best GP surgery I've ever been registered with. They are attentive and always helpful.

S. R.

I'm a new patient, my previous surgery being a highly rated one I'd been with for 20 years, so my expectations were high. The team here have been great. I found everything I needed to register easily online before dropping forms in, the receptionist and both main GPs are friendly and helpful. The automated telephone appointment system is really easy to use & the early morning slots from 7am are fantastic. I've needed a few referals for blood tests etc. since joining and those have been arranged very quickly at the larger health centre around the corner.

C. P.

Quick and painless registration for both GP itself and online services. Repeat prescription was at my chosen pharmacy within a day of registering, and an appointment booked with the GP within three. GP was professional and very respectful, listened to what I had to say and referred me on quickly - overall very positive experience. Only negative was that I was seen about 25 minutes late but that's to be expected and planned for at any GP surgery really.

D. H.

Me and my family have used the New surgery practice for the last 7 years. Having a young family it was quite often we have used the services. We are extremely satisfied with the services and care we have received. Special thanks to Dr Seth Dassanayake for his dedication and professionalism.

F. G.

Excellent doctors. lovely staff on reception and we always manage to get an appointment within 24 hours. Amazing when you think of the pressures the NHS are under.

M.

Great surgery, Dr Seth is wonderful, very knowledgable, willing to help all the time. Receptionists are kind and helpful. However it is true that surgery is busy and is hard to get an appointment.

A. A.

Really good experience. My family are registered here and this surgery has the best doctors and nurses. Reception team are always polite and go out there way to help my family. Thanks

s. f.

Great service! Dr Seth is the best GP I ever had, he really takes the time to explain things properly and to address my concerns. Highly recommend.

a. w.

Excellent GP surgery. Very responsive reception team, caring doctors and nurses.

M. J.

The Best Gps in Sheperds Bush i been really unwell with Asthma during the coronavirus and they have never seemed to stop caring wonderfull attitude and very caring Thank you very much i really appreciate you all God bless🥰😊

P. B.

Great doctors, however it is tough to book an appointment. Densely populated area, so it's understandable, however the automated booking service is rarely working well

V. Y.

We are over 10 years with the surgery and quite happy. Dr Shareef is aways great!

R. d. J.

My GP surgery work very hard to meet patients needs. I'm very grateful.

T. T.

Best surgery in London!

L. M.

A. K.

S. M.

B. B.

K. K.

P. A.

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