Reviews of Fairytale London (Wedding Dress, Wedding Shop, Bridal Shop, Bridal Boutique). (Event Planner) in London (London).

Fairytale London (Wedding Dress, Wedding Shop, Bridal Shop, Bridal Boutique)

330 Reviews

182 Comments

Event Planner

Bridal shop

Dress Shop

Dressmaker

Dry cleaner

Wedding service

6 Fulham High St, London SW6 3LQ

Description

Information of Fairytale London (Wedding Dress, Wedding Shop, Bridal Shop, Bridal Boutique), Event Planner in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

Map

Open hours of Fairytale London (Wedding Dress, Wedding Shop, Bridal Shop, Bridal Boutique)

Reviews of Fairytale London (Wedding Dress, Wedding Shop, Bridal Shop, Bridal Boutique)

M. M.

Fairytale saved me just 12 days before my wedding day. In the wedding dress world and covid time, 12 days is a very short time. I tried a few dresses and styles but it was Ellie who picked a most beautiful sample sale Rosa Clara, it was at a very good price too. She has a lot of experience, skills and plenty of patience. We had a couple of issues with the alteration but everything was perfectly fixed prior and post wedding day. Thank you Ellie for a great experience and for your help.

M. K.

Thank you so much for helping me find my dream dress. I received lots of compliments. We had the most perfect day, the weather helped! I would highly recommend you to anyone and everyone because you made me feel special and I didn't realise what a difference that could make until I visited other bridal shops. Thank you and best wishes, Charlotte x x x

A. R.

This wedding dress shop really is a "Fairytale". As soon as i stepped through the door I was mesmerised and fascinated by the beautiful decoration of the shop and its floor layout, a huge mirror to see myself in, wearing the wedding gowns, standing in the middle of the shop, it really is all about me, all about the bride, which makes the experience so extra special. The shop owner received me, very friendly and helpful, I asked her to cover the shopfront window because of passer-bys looking in and she concealed it with another mirror as much as she was able to, that was very considerate of her, she made me feel extremely comfortable. I tried on about 10 different dresses, plus a selection of veils, tiaras and accessories, there is so much choice, I felt spoiled! I had visited about 8 other shops, but my experience at Fairytale London was most impressive, there is just no comparison. I didn't buy any of the 10 dresses that I tried on but the shop owner who assisted me was very patient and did not mind at all. I even went back for other advice and accessories and they were very helpful. I love this shop and I recommend all brides to visit Fairytale London.

A. B.

This wedding dress shop really is a "Fairytale". As soon as i stepped through the door I was mesmerised and fascinated by the beautiful decoration of the shop and its floor layout, a huge mirror to see myself in, wearing the wedding gowns, standing in the middle of the shop, it really is all about me, all about the bride, which makes the experience so extra special. The shop owner received me, very friendly and helpful, I asked her to cover the shopfront window because of passer-bys looking in and she concealed it with another mirror as much as she was able to, that was very considerate of her, she made me feel extremely comfortable. I tried on about 10 different dresses, plus a selection of veils, tiaras and accessories, there is so much choice, I felt spoiled! I had visited about 8 other shops, but my experience at Fairytale London was most impressive, there is just no comparison. I didn't buy any of the 10 dresses I tried on but the shop owner who assisted me was very patient and did not mind at all. I even went back for other advice and accessories and they were very helpful. I love this shop and I recommend all brides to visit Fairytale London.

A. S.

I bought my wedding dress from the shop and is amazing... is a Rosa Clara design. Rula you made me the happiest woman on Earth by helping me get the best design that suits the shape of my body. I can't wait to receive my dress and be a Princes in my big day. I received the best service from the profesional staff that had all the patience to help me get the best design. Thank you very much.

s. h.

Best bridal store in London !! I bought my dress from fairytale London Bridal last week. I was greeted and looked after from the minute I walked in. I knew what I was looking for so the ladies Sherene who helped me put together my dream design combining a couple of dress designs. Thanks ladies for customising my dress. I recommend every bride-to-be to visit this shop.

E. L.

Hi, I'm a frenchie bride and I came to london to find my wedding dress. Fairytale london is a very good store where I can find all which concerns a bride and her bridesmaids. The products which are proposed are good qualities and good brands such as Demetrios or Rosa Clara are there. The staff are lovely and take very good care of me, they help me to find the dress of my dreams. I really recommend this store if you are looking for beautiful dresses and beautiful accesoires as well as a perfect service !

S. N.

The dress I ordered arrived when they said it would arrive. It was stunning and looked even better than it did in the catalogue. Customer service was great and ladies at fairytale were very helpful and professional. I'm a Satisfied Customer! Thank you fairytale London.

R. A.

Hi to all the brides I have to share my amazing experience with you all I just went last week desperate to get my wedding dress am so lucky to visit this lovely store such a beautiful atmosphere and service the gowns are outstanding with such a reasonable prices..... I visited so many shops but nothing like fairytale service and offers I found my stunning dream dress with matching veil made specialty for the gown, Its not enough to say many thanks for every one at fairytale for made my day to find my dress, I have to say am not an easy person to convince me with my wedding dress but fairytale London they managed to do so By the way I have to mention something. After I arranged my booking and paid for there consultation fee I went and seen the reviews which they had a lot off them good and there’s some not good I was thinking again what am going to face their , I went I didn’t say anything about what I read just to see is it true reviews or not ???? Yes yes yes my experience was so good i realized some of these reviews are not correct just people sometimes are unfair To any one read my review advice is to try them and see the service they have everything you need with nice quality Thanks to fairytale London team , I can not wait to wear my stunning dress

S. H.

Lulu went above and beyond for my wedding dress and she made the experience so wonderful. She is extremely skillful and I would recommend all future brides to visit her boutique. Thank you so much Lulu!

r. a.

Dear Justyna Kuminska We are sorry that you weren't satisfied with your second visit with us, as your first visit for your bridal alterations was a success. You came to us with an evening dress bought online from a unknown Chinese website. Bare in mind the evening dress was extremely faulty already which made some of the labour extremely difficult as we tried to fix it, even though these faults weren't done by us.The alterations cost 120 pounds because of the labour, the nature of the alterations needed and the amount faults the dress was in already (levelling the different lengths of the hem, the left side was shorter than the right, restyling the body of the dress because you couldn't get into it properly, replacing the zip with a longer zip, adding bones, taking in the dress from the sides and over the busts and restitching the embroidery on the dress.) When you came back to the store and tried your dress on you said you were happy with it despite being asked if you would like any further changes as you mentioned it was a little big and you declined and left happy. Once again very sorry you were not satisfied with the price of the alterations, however we did all about what needed to be done and the cost of the labour before hand and you agreed. if you need any assistance in the future please don't hesitate to contact us. Kind regards Fairytale London

R. R.

The lovely ladies at Fairytale London were utterly delightful, so easy and cooperative. I went in desperate to find a bridesmaid’s gown with only a month and a half to go before the wedding and walked out within a month with the perfect dress and shoes.They were both intent to get me the best dress and they were happy to taylor it until it was just right. And they did all of this with a smile. In short, wonderful atmosphere and utterly gorgeous clothes. Can’t recommend enough! Thank you Fairytale!

M. M.

Going through the reviews i will honestly say the service is excellent and I don't believe most of the reviews made. They are very patient and most samples are size 8 and 10. I highly recommend fairytale london to any bride to be I was reluctant to see Rula due to many reviews but hand on heart she is very professional and she knew the dress that suits our needs also discussed these reviews with her she said we do our best to please and serve our wonderful brides. And any one has a problem he can always come back to me and ill sort it out and make you leave my shop with a big smile. Brides don't judge people from these reviews she has an amazing collection to fit any budget and according to your taste and imagination. Good luck and thanks to Rula and staff.

S. H.

Amazing outfit made and collected for my son’s wedding. The dress was perfect and elegant. The service was excellent and a special thanks to Fairytale which made me feel very special.

S. R.

So pleased I didn't listen to the bad reviews, went to this bridal shop plus quite a few others. The dresses in fairytale bride were kept in such better condition to other places I visited. The service was exceptional and so friendly.

s. t.

I went into fairytaleLondon with my mum the other day to look for a formal dress, the dresses are really pretty and classy. I bought a lovely formal dress and love it! Excellent service and very affordable, would highly recommend!

A. S.

May is absolutely lovely and the shop has beautiful dresses and you sense that they try to provide the best quality service and experience for brides. I do unfortunately have an issue with certain information on pricing and appointments which is misleading from the consumers perspective regarding further charges of fitting rates. When I put the deposit down on the dress we were told that your next fitting is free of charge, therefore my assumption is which ever date/time I book the appointment, as a full time working women, I would look to book on the weekends. So when I called and spoke to the ladies today I was disappointed to hear of the extra charge on weekends. I was trying to make it clear to the lady on the phone that the staff at Fairytale London do not explicitly differentiate charge out rates for weekdays and weekends. If you are open Monday to Sunday and your staff say your next fitting (if you purchase the dress) is free you will not expect to be charged on any given day. Unfortunately the lady on the phone misunderstood my arguing of the pricing and charge for a weekend as a discredit to their service or the quality of the dresses which isnt the case and also jsutified the extra charge on weekends saying that her staff are human and the dress fitters do not work on weekends which didnt have anything to do with my original complaint which was relating to staff not stating that if you book an appointment on a weekend you need to pay again. If your staff say the next fitting is free that means to me as a consumer I can come in any given day where appointments are available at no charge. The ladies further comment to me "that the staff dont know that I am thinking about coming on the weekend so why would they mention the price" was probably not the right response to say to the consumer and I found this quite unfair. All I am saying is to the owners of Fairytale London, please do not say your fittings are free when they are not, your fittings are free in the inflexible hours of Monday-Friday with the last appointment being 5pm. THerefore if you work normal working hours 9am-5pm in the CIty you will either have to take a day off from work which isnt ideal for a bride on a budget or pay the £35 weekend fee to come in again. My advice to creating a 5 star experience for yourself to all brides, just make sure you double check with the store all the costs involved when buying your dress. If you want quality you will need to pay which is fine, but as a consumer I want to know upfront what costs I am going to incur ahead of time so that I can be prepared. Its so easy to get carried away in the romance of it all but make sure you ask questions, lots of them regarding price and their terms and conditions. YOu will save yourself a lot of unnecessary petty arguments in the future. If you are clear about the pricing and terms and conditions from the outset of buying your dress with them you will have an overall excellent experience. They do know what they are doing in terms of fittings and helping you choose the right dress but the above needs addressing.

L. F.

Hi May and Fatima, I just wanted to thank you for all your patience in making me feel lethally beautiful for our wedding two weeks ago. The sun shone and it couldn't have been a happier day. I think it is safe to say that both guests and groom were pretty blown away by my transformation on the day. The dress was perfect in every way. Do quote me. Many thanks. Louise Fisher, now Wilson

A. A.

Very rare to have this style of brides shops in London, they do hiring and selling dresses. They do speak arabic as well

L. S.

I went there with sleeveless dress, open in the back, to big for me. And ask Rula to made sleeve, cover the back and adjusted the dress at my size. I can’t thank her enough for the wonderful work she’d made on my dress. The dress was amazing for the best day of my life. Rula really has the experience that not everyone have. She’s the best. Thank you very much again

F. B.

Absolutely amazing. Sherene is such a beautiful person! Really helped me find the perfect dress for my wedding! The whole team have been absolutely wonderful and did such an amazing job! Would deffo reccomemded! Brilliant staff with beautiful dresses!!!

H.

I would highly recommend Fairytale London. The staff was so professional, friendly, and helpful. They provide a large selection of beautiful dresses and the atmosphere is great in the boutique. I definitely recommend this place.

C. W.

Finding a bridal store was a bit of a challenge for me as I didn't like many of the options stocked in stores which advertised "plus size", but would never fit into the standard size 12 samples so regularly seen elsewhere. From the moment I made my first enquiry with Fairytale London Lulu put me at ease, taking time (before I even made an appointment) to understand my concerns and preferences and to explain how I could still try different dresses even if they didn't quite fit. It helped so much to gauge my expectations for the day. When I went in, Lulu made sure that I was comfortable and never lost (too much!) self-esteem. Ellie was brilliant at understanding my not-very-helpful feedback, finding the dress that I ultimately felt was "me" and supporting my unconventional decisions when I tried to explain them to more traditional members of my wedding party! There's just one point I think future customers should be aware of, otherwise it can come as a surprise: this store does ask for payment up-front rather than in instalments through the process, so make sure that you can manage your cashflow and let them know any and all alterations you'd be interested in making from the get-go.

M. S.

Hello hello I just want to understand from where these happy Bride holding that much negative feelings towards a bridal Shop; ;; ????who can belive there is a real human can right these bad reviews⁉⁉⁉⁉ I belive it's compatative brida shops doing that or jealousy ;;; Cuz l went there and bought my doughter wedding gowns which she got merried this month ,, the bride was amazing looking .and the service was extremely fab they know what they are doing ; not only that they gave us one bridesmaid free worth £240 I can not write any thing bad about Fairytale London 10 out of 10 Lovely Shop lovely staff

M. H.

Amazing customer service, went above and beyond to help me and get my dress fitted in time even when I had left it very last minute! Great staff and great shop with lots of options. Can't recommend enough :)

b. y.

after months searching i Finally found my dream dress in Fairytale. Rula & Sherene are so professorial and knowledgeable . Rula is excellent on helping me to find my dress.Its so beautiful and Im so happy about it. i highly recommended.very great experience!

E. P.

Excellent service from both Rula & Elli True professionals!!!

B. T. R.

Welcoming extremely polite and helpful. I made a wedding dress and needed help finishing it. I received the greatest service, in less than a week for a reasonable price. It is perfect. Thank you so much ! Bianca.

L. M.

"We received such great customer care and the attention to detail as well as listening to what my daughter wanted was perfect! The first dress that brought out was the dress we bought! Cannot thank you enough!"

M. F.

Absolutely In Love With My Wedding Dress Its Everything I Dreamed It Would Be Rula Was So Amazing And Done So Much To Make My Dress Perfect For My Big Day Thank You So Much Rula For Making Me Feel Like A Princess And Being So Good To Me My Own Fairy Godmother ❤️

S. R.

i did not want to go to fairtale london cuz i thought it expensive shop but my friend recommend them for me after i was very upset i went to 9 shop and i couldnot find anything special and resoable but in fairtale i found my dream dress in such a good price am very happy with them they are good in there service and dresses are stunning idid not know what to choose loveed every thing there thanks for you all

E. A.

I bought my wedding dress from fairytale london last year I had so many complements until today I felt I have to share my happiness with everyone such a nice shop you can find your wedding dress and as well I bought my 11 bridesmaids from them they gave me two free bridesmaids dresses as a complementary thanks to Maie ellie magda and rula for helping me to found my supper special dress they made me feel like princess am so pleased to recommended them to every lucky bride

F. n.

I love this shop we had such a great experience ,I went there with my fiancé she is not an easy person to make a choice but their team are very good they assisted her and finally found the one ,excellent experience . Very beautiful collection and great Tailoring service.

Z. A.

Absolutely a magical place! Very easy to make an appointment and the team is very thorough with responding and replying to messages. My dress consultant, Rola was an absolute thrill and truly made my experience so much better! I needed my dress within a very short notice, Rola was accommodating and reassured me that the dress will be ready on time. She also made finding my dream dress easy, fun, and special.She listened to what I wanted and also brought some styles for me to try on that I was SURE I didn’t want. Much to my surprise, one of those dresses ended up being the one! Everyone at the boutique was fun and welcoming, and I was ecstatic by the whole experience. Highly recommend ❤️

S. S.

am very happy with this shop, i loved everything their , the collection is amazing, today i bought my beautiful wedding dress from them i wish all the brides to try fairytale the service and experience is spectacular

N. P.

Really beautiful store in London. The service is outstanding and the ladies at the store really do have a way of making you feel special. Would highly recommend to any bride-to-be.

S. A.

Really recommend this bridal shop, the dresses are all really good quality. Perfect place to buy bridal dresses from ! Their customer service is amazing and people working there are really nice and helpful.

A. B.

Such a great shop to be in wish every bride to be the their They have amazing collection in london prices and designs fab I just bought for my finance a wedding dress from fairytale soooooo special Pls do not miss this shop

k. f.

I was very happy with their suggestions and help to reduce the size of my wedding dress.they respected the delivery time and where available up to my tight schedule.

A. A.

This store gave me such a great experience. They have a variety of different dresses to choose from.

h. m.

hello every one .... i love to share my experiance in fairytale london .... they have beautiful dresses and bery good service ... staff are very helpful and amazing service advice to go there stronly

M. H.

Best experience ever I loved my dress it was like a fairy tale Rula and May were amazing girls to go and speak with and were so helpful We didn't just buy the wedding dress of my dreams but we made friends with lovely staff Thank you for your amazing service and prices Thank you for my beautiful dress couldn't have asked for better x Mimi

s. l.

went in to get a dress for my wedding, we were very happy with the service and we didnt know what to choose at the first, but Rula really helped me to make the right choice, thanks again Rula and the fairytale team.

S. K.

Lovely shop nice Sheren , Mai and Ruola thy help me to choose my stunning it’s my dream I cannot get better They have there one restrict rules at the beginning I was thinking its difficult but I can understand that after I went and tried them by myself I bought my sottero midgly beautiful dress am waiting to arrive by end of feb Am so sure all going to go well I feel very confident with this shop beautiful dresses all very clean and gorgeous Xx

m. n.

We had an excellent experience buying a bridesmaid’s dress here. Staff were friendly and efficient. The dress arrived on time and alterations were perfectly organised. Text messages to remind us of appointments were appreciated & we were advised helpfully about e.g. transport and buying a matching face mask (not shown)

S. M.

Very nice colliction and girls lovely....i just collect my dress ,,,, truly i went almost to every bridal shop they are the best with there dresses and and prices very good ,,, highly recommended

A. C. L.

Thank you for everything that you (and your lovely staff) did during the whole process. You were all so friendly and helpful and it was always such a lovely experience coming in for a fitting. You all knew everything there was to know and I felt amazing on the day all down to your hard work. Thank you. Love, Kate.

H. /.

You have made the wonderful experience of choosing and buying Emma’s wedding dress very special and relaxed for her- and me! Thank you. Best wishes, Hassan

b. l.

I had a great experience here, the staff were lovely and the dresses were gorgeous. I would defiantly recommend them.

c. d.

I bought a gorgeous white one gown here and had it altered exactly as I wanted. Can’t recommend enough! Fantastic experience.

a. s.

Hello brides I just want to say something about fairytale , I just walked in today and bought my stunning wedding dresses and they started my alterations,, they are so fast and professional,, my wedding in August ,,,, they have the best styles every in London It was difficult to choose between there collections , they have thousands of dresses and do not ask about prices I bought two dresses cuz so good prices, let's see the end result I do have a good confidence in there fittenshe sounds knowing what she is doing Thank you mai Rula and gabi

A. G.

such friendly and passionate staff. they helped us secure bespoke bridesmaid dresses. thank you

E. A.

Dear brides I just sew these bad reviews ,,,, It's crazy to belive them ,, this shop in hello magazine the Spanish edition with Tony Blair's doughter in low bought her wedding dress from Fairytale London, , that's how I found out about this store,,,,they have one of the best lable Rosa clara, huge collection, ,, Am going back to Fairytale to order my dress before xmas just waiting for my mum to come to London to asure me with my decision , incredible service lovely team***** They have every thing you need in one Shop

H. A.

There wedding dresses are the best best best The super visor are sweet and helpful Just collected my beautifully wedding gown ,,, am ready for the day,, I will update you all with my pix later Do not belive the insincere reviews ,

S. V.

amazing service got the best bridal dress ever, the bad reviews are all fake i think, go to the store and you will see the best service ever.

M. G.

Started looking for my dress in April- with the help of the lovely ladies I was able to find my dream dress. The ladies were so helpful and just made the whole experience so amazing! Getting married in 3 weeks and feel overwhelmed with how beautiful the dress looks. Thank you so much Fairytale London for your patience and kindness on this very special journey. Definitely recommend for any bride to be.

R. A.

good service, very helpful and excellent quality dresses. would recommend to anyone looking for great wedding dresses.

m. a. t.

The ladies in the shop are so nice. The dresses are amazing. They give fantastic advice. Very professional.

F.

Loads of wedding dresses to choose from. Very friendly and helpful star. Highly recommended.

J. N.

Very nice staff and beautiful shop, didn't get my dress there but would definitely recommend them.

S. A.

Amazing service, great work, reasonable prices, one of the best dresses boutique in london

A. H.

Really amazing service, and dresses. I didnt listen to all the bad reviews every company faces the same problems, gotta go and check it out your self and judge by your self. thanks

B. B.

My wife got her dress here and she was happy. She looked stunning on our wedding day.

R. M.

one of the best services i had received in london bridal shops ,,,, amazing collection,,, i recommend this shop ,,, the staff are sooooooooooooooo helpfull

J. M.

Thank you so much to Mai for an amazing experience. She was so fun and lovely and picked our sized exactly!! Thank you Mai xxx

N. P.

I love my Rosa Clara dress and the experience was great! Very straight forward !!!

S. S.

Amazing shop! We bought my daughter a prom dress and had it altered to fit beautifully. My daughter was so happy with the dress and it looks stunning. We had wonderful personal and professional service and were gifted a free pair of crystal earrings to match the dress. I will be bringing my other daughter in soon. This shop is a gem. Many thanks!

h. j.

If you want a personal and helpful wedding dress experience Rula and May are a great team .

M. J.

Amazing service and dress. My wife loved it, was her dream dress.

J. L.

Just to say everything went perfectly and the dress was amazing. Thank you so much, Leo.

y. a.

For every wedding i went to i got my family and shopped there, its my fave place LOVE IT.

ل. د.

I love it stunning and staff friendly and nice people its my number 1 shop ever I love deress over there imazing

B. E.

Loved my experience here, lovely staff and dresses!

A. B.

Good experience from start to finish, staff are helpful and friendly, thank you

s. a.

a good service cute models good prices

M. A.

A. N.

S.

Bridal shop is amazing, provides a first class experience when looking for a dress as they try to understand your requirements and then help you find the perfect dress. The ladies are lovely, the seamstress gave me great advice during the fittings and worked quickly to ensure the dress was ready. Overall really happy with my dress and the entire process was stress free which was amazing considering this was during Covid. There was also loads of different styles but in particular they had a number of dresses with long sleeves!

K. C.

ق. ا. d.

R. B.

L. B.

N. W.

N. M.

J.

M. N.

C. N.

Y. D.

E. P.

I bought my wedding dress last summer for my beach wedding in Italy in September. I have chosen a dress designed by Maggie Sottero (3rd picture) as I loved the lace but it was not my style. Lulu (the owner), through a great work of alternations made the dress I always wanted and dreamed of. I have received it a bit last minute before my flight but I loved it. Thank you Lulu for the amazing dress, I have received so many compliments and the dress was also very comfortable throughout the day, I did not want to take it off :).

N. M.

K.

X. G.

I purchased my 2 wedding dresses and all the alterations on February 2020 when the Covid breakthrough was starting. They kept my wedding dresses all the way to August 2021 (my wedding was on September) and I was so thankful as the dresses were ready to pick up since 2 weeks after I ordered and they kept it for me and done other alterations to the dress after Covid19 as my body changed during the period. I am very happy and satisfied with the service and the dresses. I got 2 dresses from the shop and both dresses were amazing and to my standards.

L. B.

I was in desperate need for some last minute alterations to an outfit I had to find for a last minute major event... The pressure was on - until I found Fairytale. Lulu the owner, literally turned into my Fairy Godmother. She organised for me to come in there and then (even though she had other major appointments), fitted my outfit, provided shoes and jewellery and even a stunning beaded face mask to complete my look. I could not have been happier with her service, expertise and ability to fit me in. This is the place to come for anything you need tailor wise. Your wish, is their command! LOVE IT and THANK YOU LULU and TEAM!

V. P.

I have nothing but praise for the wonderful team at Fairytale London. I was looking for a maid of honour dress. The boutique owner and her assistant went over and above board with ensuring we were comfortable and happy. We had a wide variety of colours and styles to choose from. They were attentive, kind and helpful. They made a wide and detailed search to obtain the correct colour, size and fabric. We didn't purchase the dress in the end but we didn't feel like we were wasting their time. We were made to feel important and special. Thank you for your time, answering all our questions, the detailed search for the dress and keeping the boutique open after hours. We changed our minds but this did not result in a change of attitude towards us. The variety of dresses for the entire bridal team including accessories is outstanding. Thank you Fairytale London.

D. W.

What a beautiful shop and the staff are amazing and so helpful.i would recommend this bridal shop to everyone.nothing is to much trouble for them.thank you for such a lovely experience and I really loved my wedding dress.thank you lulu and staff.

L. R.

Fairytale were great when we were looking for bridesmaids dresses. They’re really patient with trying on and the alterations were done really well to all our dresses. Would definitely recommend them!

S. M.

Good dresses, experienced sales assistant with a good eye who was able to select options then whittle me down to a great dress pleasantly and efficiently. Alterations and extra charges seem to make up a sizeable proportion of their business. The customer service / consumer rights around that aspect is sketchy - just be aware / ready for that.

M. W.

Excellent service from the start. Read my mind and created the style I wanted by essentially making lots of alterations to the effect of creating a completely new dress which was perfect for me! The final dress was stunning and fit perfectly. Totally loved it and definitely would recommend!

d. g.

Fairytale London we’re so helpful throughout the whole process. I’ve just picked up my dress today and couldn’t be happier with it! Thank you ladies x

M. C.

The staff at fairytale London are so welcoming and professional and patient . I felt well looked after and would definitely recommended this store. If you want to feel looked after and special this is the place to come and find your pefect wedding dress .

F. F.

So many beautiful dresses! Staff were lovely and the owner made sure that I got the perfect dress by tailoring to my preferences. Great store would highly recommend!

M. C.

I want to say a huge, ‘thank you’, to the wonderful Ellie. From the moment I walked into the shop I was greeted with such warmth and was immediately put at ease. Ellie was patient and assisted me as I tried 9 dresses. I went in with a dream dress in mind. I fell for one dress and then Ellie suggested an addition that made it similar to my dream dress and finally I said, Yes, to the dress’. Delighted with my experience and my dress. Ellie’s knowledge of the dresses was fabulous and her customer service was amazing! I would highly recommend looking for your dream dress here. Mandy

H.

Amazing service and they really helped me find the most amazing dress at very short notice. Lovely, attentive and caring team. Thank you very much.

S. R.

The store has loads of nice dresses to chose from but I found mine online and walked in hoping they carried it. It needed a fair bit of altering which included multiple fittings to make sure its just right. This has been done really nicely, and the owner has been very professional and polite throughout. I've now had to reschedule the wedding twice because of COVID and have the dress at home now but the owner has even followed up with me to make sure the dress will fit perfect on the wedding day! Very appreciated!

L. P.

Great service. Beautiful dresses with a wide range of styles. My wedding was due in 1 week. I rang and asked for an appointment and they booked me in that day. They had a selection of dresses for me to try and I bought a beautiful gown at a good price. Thank you so much Fairytale London.

M.

Lulu was great and amazing with her customer service with me, this was the first time I dealt with her. She used her entire day to help me find my dress in such a short space of time and brought my smile back to my face! She did everything she could to and delivered my dress right to my door in the same day and went the extra mile! The dress fitted me perfectly, despite the current situation we are in and measurements only taken online! God bless her work and her efforts, she is a friendly and amazing person with a great opinnion!

T. S.

Amazing customer service 😊 The store has a lots of nice dresses 👗 collection. Found my wedding dress here!! I am absolutely in love with my dress!! I would recommend all the future bridal to visit Fairytale London!! Fabulous experience and excellent service so pleased can’t thank her enough. Thank you sooo much 😊🥰

H. R.

I am so so shocked to see any negative reviews and comments suggesting reviews are written by staff! Which luckily are only a few because I had the most amazing experience at this store! I couldn’t have asked to have found a better shop to get my wedding dress from! I live in Essex and the 2 hour journey was not even an issue as the staff and the seamstress were 10/10. I had so much fun from start to finish, my first appointment was so exciting. The staff made me feel incredibly welcomed and comfortable, I tried on many different dresses then found the one! From then on the seamstress was outstanding, no amount of work was too much. I had straps removed and a corset added and she made me feel like it was no issue and the work was stunning! Not a single complaint. She is a very talented woman and a complete perfectionist! I had my last fitting on Friday and I can honestly say I am very sad I won’t be going back! They were all so friendly and helpful, I can’t thank you all enough!! Counting down the days until my wedding were I can wear my beautifully stunning dress Thank you so so so much fairytale team!

A. C.

Had a lovely experience at Fairytale London, they invited me to try on several styles so they could see what suited me, then suggested some dresses that I would not have picked out myself. Two of the dresses were amazing, they looked so good on me that it was an impossible choice! Thank you for a memorable time. xx

S. B.

I was recommended Fairytale by a friend and I was definitely not disappointed. I was encouraged to try on loads of dresses including styles that I wouldn’t have necessarily picked out for myself, and I ended up choosing one of them! Fittings and alterations were always thorough and all of my customisations and requests were carried out, even the trickiest ones! I picked my dress up yesterday and tried it on and it was perfect. I am SO excited to wear it in a few weeks. Thank you, Fairytale, for your hard work, your kindness and your support ♥️

B. M.

Amazing customer service! I went to the shop to find a dress I saw on the internet and of course things look different when you try it on. Lulu suggested another style and it was the wedding dress of my dreams! Fitted and altered to my shape, I’m so excited to walk down the aisle. If you want your taste and style to be understood then visit Fairytale London.

S. E.

Found my dream wedding dress here!! I am absolutely in love with my dress. The dress had to be shortened and taken in quite a lot - the Fairytale team worked wonders and the detail of the dress still looked perfect. I also bought my bridal shoes here. An all round fantastic experience and I couldn't be happier.

L. S.

Such a positive and attentive wedding dress shopping experience! I’ve been to many wedding dress shops but have to say this one by far was the best. The extensive selection of dresses, active-listening and expertise from Roula made it a thoroughly enjoyable and fruitful experience to find my forever dress! I really appreciated the consultation calls beforehand to ensure a nice selection of sample dresses were available in my size to try on, they even ordered a sample dress in especially - phenomenal customer service! I can’t wait to come in with my bridesmaids for their dress fittings too!

S. L.

I have had the best experience with Lulu and the whole team at Fairytale London. They have been absolutely wonderful from my first day through to when I picked up my wedding dress! I am so happy I chose this great store for one of the most important dress choices in my life. Lulu, I personally want to thank you for all the attention and positivity, you have been wonderful with me.

L. R.

Amazing service! Did some alterations on a bridesmaids dress for me very last minute and was completely perfect. Felt a little expensive at the time but worth it in the end, will definitely return

Y. Z.

I’d like to just express how relieved and delighted I feel to be in the safe hands of Fairytale Bride. I visited the shop only last week in a bid to find a size 4 for my wedding ceremony that is less than a month away. With the help of great genius I have been able to find a Grace Kelly-inspired dress. With such speedy rush to prepare the rare size in a wedding dress for my special occasion; I have been treated with utmost care, respect and supreme professionalism. Excellent customer service indeed goes a very long way. Thank you so much. All the very best.

N. A.

I had an amazing experience at Fairytale London, I found my dream dress and the owner of the store is lovely, attentive and very helpful. She highly experienced. This is was a great experience!

Z. A.

I bought my dress from another store but they didnt have a tailor for me to do a fitting. I was struggling to find a tailor to trust with your wedding dress but is also a woman since I’m a Hijabi and was loosing hope. My friend told me about a wedding dress shop that will do the impossible for their brides and I booked an appointment with them. First of all, to find out that they were a store that sold bridal dresses and accessories as well as did the alterations in store all in one place! My first meeting held no obligation for me to go with them, I was able to speak to them about where I wanted the alterations without being looked at funny or told its not possible. I was comfortable with the staff who were so lovely, they completely transformed my dress, adding bust support and boning as well as sleeves making my dress my dream dress!! They were fast and reliable and would recommend to any bride. When you’re a bride planning your wedding its hard not to stress about every detail, so to have one thing run smoothly was just a godsend. Thank you Fairytale!

S. B.

I bought my bridal dress plus my evening wedding dress at Fairytale London and it was the best experience ever. I felt at ease going into the shop, the assistants are so helpful and take the time to support you in trying as many dresses on as you'd like. They are very patient and always willing to share their advice and experience. I have been to other bridal shops that are not as friendly as Fairytale London. The selection of dresses is also really good, they have a number of great designer dresses so I was spoilt for choice. I would 100% recommend any bride to go here. The girls are so helpful! The alteration service is also really good, they certainly know what they are doing so you can put your trust in them! ☺️

H. N.

Absolutely amazing team! Kind , caring and patient. Handled all my queries very well and Mai found my dress in the first session. Me being a picky and challenging bride with loads of family involvement this didn’t faze them at all, they went out of their way to provide me with what I wanted and make me a happy bride. I highly recommend Mai For your consultation she’s so amazing, listens and pays attention to details, she’s very professional and someone who will make your consultation a memorable day.

H. G.

Fairytale London .... exactly summed up in the title! Lulu was such a fantastic woman who fully understood my style and what I was after for a South of France wedding in the middle of July! She has a keen eye for dresses and even selected some I wouldn't necessarily pick for myself yet, they rivalled some of my own choices. If you're after a wedding dress shop where you're not rushed or pressured & you have an attentive woman who make sure that you leave the shop with a smile on your face & a huge weight lifted off your shoulders (as lets be honest, we all want to look & feel the most beautiful we've ever felt on our wedding day!), then Fairytale London is certainly for you.

W. A.

Great experience - wide selection of different styles. Lovely and very accommodating team, especially Rula. Would highly recommend this store for prospective brides.

a. M.

Im so happy with the level of service i received from both of the ladies in the store i have never been to a dress shop Fairytale was my first store i visited i initially went there to browse i didnt know what to expect and i loved the whole experience from start to finish. I ended up buying my wedding dress from there after just trying on a few dresses. I was so amazed by the support as i was planning my wedding in a rush. Honestly so pleased with both of them and i absolutely loved my dress.

F. H.

Within minutes of walking in and telling her what I was looking for she managed to find my dream dress. I can never thank her enough for finding me the most beautiful wedding dress. The amounts of compliments I’ve had received and still receiving about my stunning wedding dress is unbelievable . Thank you so much . I went to a few bridal boutiques and I can honestly say I saved the best last. I had an excellent experience with Fairytale London .The staff was so friendly and helpful and I'm pleased I could buy my dress from them. I highly recommend.

T. K.

My sister used Fairytale London for her wedding dress and i must say i was very impressed with the collection, knowledge and service that we received. we were treated almost as though we were princesses! it truly made me want to find love so i can purchase my dress from Rula :) recommend highly

A. A.

I absolutely loved the service in Fairytale :) I am in love with my dress, it is altered to perfection and it honestly looks amazing with all the final touches! I am so pleased with service received and hospitality. With 3 visits all together within 2 weeks my dress is ready I am so pleased. Thank you so much!

D. T.

Wonderful experience with Lulu at Fairytale! Fit my wedding dress to me perfectly and wonderful mother of the bride gown and 2 bridesmaid gowns. Beautiful dresses, thank you Lulu! Xxx

L. B.

Recently bought three bridesmaid dresses from Fairytale London and had a great experience. They have a large choice of styles and colours in store which helps in terms of seeing how the final dress will actually look (as it can be hard to see from the swatches sometimes). The ladies there are very helpful and responsive. I also had the alterations done through them and they were all very good. The only thing is you have to pay for weekend fitting appointments (£35) to try on the dresses once they arrive which seems a bit excessive if you’re already spending hundreds on dresses.

T. C.

I love to share my lovely experiance wirh every bride ..i cannot explain what a beautiful experience I’ve had in this shop Having now visited there beautiful shop the service and selection of dresses are stunning. The girls that work here are so lovely and accommodating regardless of budget. I was worried that going to such a well known beautiful shop that I would feel uncomfortable being there but I have to say it was the exact opposite. You really are treated like you’re special and they go above and beyond to make sure you leave happy. Thank you for making the experience such a special one, big thanks for all the team and every one working @ fairytale london you are all amazing and diamond service

L. E.

I was very happy with the service I received from Fairytale London. I first had an appointment in August 2017 where I received expert help and got to try on lots of dresses. I had a further two appointments before I finally made my decision and I never once felt rushed or under obligation to purchase. I had two further fittings before taking my dress home for my wedding in July 2018. I had nothing but a positive experience with this shop and would highly recommend to others.

H. P. J.

Really kind, helpful and attentive. They have beautiful dresses in their store and although i didn't buy mine there, i liked the team so much I took my dress there for alterations. Great attention to detail, really patient and understanding and professional work on my dress. It fitted perfectly once they had finished. A lovely team - Thank you guys!

A. B.

I can honestly say hand on heart, I have had the best experience with this shop. I purchased a wedding dress from here and from the second I walked into the shop on the first occasion, to the moment I left, 6 separate appointments later they have been amazing. Nothing was ever too much trouble, all the staff are so lovely and they genuinely share your excitement for the big day, by ensuring your dress is perfect! The lady who did the alterations even came in on her day off to do my final fitting, as it was so close to the big day! I had many alterations and everytime they knew what was to be done and they did it so well ...my dress fits like a glove and looks absolutely amazing! I would go back here and recommend this shop time and time again!! I think they are just fab!!

S. P.

Just picked up my wedding dress after my final fitting and am over the moon. I would highly recommend Fairytale. Mai was fantastic, she took the time during my first appointment to show me not only a range of dresses but also managed to pick out perfectly the style I was looking for. She is very welcoming and relaxed which was great given I was actually very nervous trying on dresses for the first time! At my last fitting today my dress needed some small alterations but which ended up taking a very long time but Rela was entirely professional and went the extra mile to make sure it was what I wanted. She is also a perfectionist which helps! All in all, I would recommend fairytale and the team to all new brides! Annabelle

T. B.

Best experience ever! I was in the shop and I love how the staffs of the store help me to choose the perfect wedding dress for the most important day of my life! What I like the most is that they are saying the truth about how the dress fit you, trying the best to help you try as many dresses as you can in your appointment! I see some bad review but I was very satisfied by their treatment! Great store for bride! Definitely recommend! ❤️

b. a.

I am so surprised by some of the reviews for this store! I had a lovely time shopping here, the girls were all friendly and very helpful. I went in for a first appointment in June and needed a dress urgently for my wedding on the 27th of July after being let down by another store. Not only did I find an amazing dress that was better than the original one I chose months ago, they managed to alter it and have it ready for my wedding. I felt amazing and couldn't have been happier on my big day. Thank you Ellie, Mai and Rula!

V. O.

I really recommend Fairytale London, Rula and Mai are amazing and really helpful! The dresses they have are beautiful and the customer service is great, they will go above and beyond to help you find your dream dress. Rula offered great advice and creative solutions to alter my dress and make it truly unique with personalised details and elegant. They really know everything about wedding dresses! :) Thank you again

l. s.

I was really surprised by these reviews. I though the store was lovely and the staff were very helpful with me. I ended up getting my dress from them a few months ago and just had my first fitting and it looks amazing I could not be happier. Elie was so lovely and patient while choosing my dress and she also did my fitting. I can't wait to go back for my final fitting. They have made the whole experience very easy for me. I would suggest to any brides to be to try them :)

A. J.

I have only good things to say about Fairytale London! Lulu and Ellie are amazing! I was looking for my wedding dress and with their help, honesty and skill, I could not be happier with my dress. They have so many styles to choose from and go above and beyond to please their brides and customers! I can’t wait for my final fitting and to wear my dress soon! Thank you Fairytale London.

m.

Where do I start! Lulu helped me to find the dress of my dreams within a heartbeat.I discussed my style and vision with her the day before and I walked in and bought the first dress I tried on! She was patient and understanding and I am very grateful Thanks to her, my wedding can still happen this year. Thank you so much!

l. s.

Amazing dress shop, the staff were lovely during all my appointment and helped me find a perfect dress and bridesmaids dresses for my big day. I really liked the fact they offered me a bridesmaids dress for free and a package deal on my bridal alterations.

H. W.

My first visit to Fairytale London was not positive, I was seen by Rula who only allowed me to try on four dresses and I felt a lot of pressure to buy one of them. On my second visit, I worked with May and Fatima, both were extremely helpful, patient and when I asked for opinions extremely honest. I got married three weeks ago and everyone commented on how awesome my dress was. Both May and Fatima were great to work with, I was happy with the fittings and generally got a great service. My advice to any bride shopping here is to ask to see and work with either May or Fatima! They are great.

E.

I am so glad I stepped in this shop that I found by coincidence! I explained the owner what I wanted and the first dress she pulled out from the racks has been the One! Incredible how this lady understood straight away what I was looking for. Her sweetness and professionality made everything special and the price of the dress was amazing! Furthermore the dress needed alterations as it was too big for me and what she did was amazing! After all her work the dress looked sewed on me. Everyone loved it! I do highly recommend this shop to everyone!

M. A.

Me and my mum went in to find a bridesmaid dress for me for her wedding in June, and we found the most perfect dress in the sale which was around 3/4 sizes too big! It was the only one and it was perfect in colour and style (when tied in) and Mai (one of the lovely girls who works there) sorted us out, put some cups into the dress and made it the perfect size for me! We were so happy with and it surprised that we didn’t have to go back again, as it fit perfectly the first time she had done it! Mai and the girls were great, very friendly and helpful with all of their knowledge, thank you so much!!xxx

W. A.

What can I say? A perfect experience. Staff were more than helpful, kind and they really got me out of a bind. A certain bridal shop in hounslow, on the Hanworth Road at the back of the treaty centre really let me down and two weeks before my wedding my wedding dress still had not arrived. I contacted Fairytale London panicking and their staff were not only understanding but also went above and beyond to get me a dress ordered and fitted within a week, which is no easy task due to my size. I really appreciate all they have done for me to make my bad experience better. I would reccomend this shop to anybody and everybody.

A. M.

This shop made my dream come true, turning a simple dress into my dream fairytale wedding dress. The workers were all amazing with positive and supportive vibes, the quality and detail of every single dress was remarkable and I truly recommend anyone getting married to get their dress from here. It was my best decision walking in to that shop.

S. C.

Hi, I got married in May last year and engaged just a few months before that, so as you can imagine I was rushing and stressing towards the end to find my perfect dream dress Given that I'm quite petite, I found it extremely hard and at the end stressful that I still could not find my dream dress as everything I tried on was size 12 or above. Anyway, because of this I ended up looking and trying dresses at least 7 shops and tried on over 20 dresses and still had not found the dress I wanted. By nature I'm quite particular and was looking for a dress that was special in a sense that you don't see most brides wearing, I also wanted the dress to match my built, my character as well as being a traditional one. After so many research online and trials at bridal shops, I ended up picking a few dresses from Rosa Clara collection, and it looked that the closest shop to me which had a few dresses from the collection was Fairytale London. So I called the shop and booked my first appointment/trial with them. I was told that a booking fee of £35 will be asked to pay on the day, but if chosen to buy a dress from the shop it will be deducted from the price, otherwise it would not be refundable. So they were very clear with me from the start. The day of my appointment came and so did my trial in trying several dresses, they did not have all the designs I had chosen of Rosa Clara but I still tried the other two I had selected in my mind and on top of that I chose another 2 dresses from other designers, and I AM so happy I did so. The shop assistant was very helpful and honest with her opinion. At the end, I ended up with having to choose between two dresses, one from the Rosa Clara collection and the other from Ellis Bridal. I asked if I could come for a second trial where I can bring my brother to help me decide which of the two dresses I could go for, and they told me that would be no problem. And so it happened, the next time I was there it was myself and my brother + Bella (his dog, she stayed in her bag). Ellie, the assistant helped me try both the dresses for my brother to see, and at the end my brother told me his choice - which luckily coincided with my first choice, so happy bunny After that, I paid half of the deposit for the dress and the second half I was asked to pay it once the dress was ordered and had arrived in the store which was a few months later - note that I was very close to the 6 months window for when you have to order a dress. Anyway, the dress for the smallest size arrived in the shop and I went to try it on - I was very happy to see that I still loved the dress on me and it was just as perfect and dreamy as I remembered. But given that I am so petite, the dress still needed a small alteration around my waist and chest, so I was explained there and then what packages they offered...1- the one off fee for alteration, or 2- the cover fee which included any alterations and for many times as I wanted. Needless to say, I went for the safer option so chose the second and very happy to have done so. They did a great work and the dress stayed just perfect on me. Rula herself, very kindly assisted in shorting the length of my dress and fixing my waist and bust. She carefully listened to my requirements and fulfilled them with no problem. To this day, I will always be very grateful to her and her work on the dress as it really was exactly as I wanted She also helped me with the choice of the veil (as I had yet to find one), I was shown 3 types of veil, but loved one in particular and she ordered that for me to pick up on the day that I was going to collect my dress. To sum up, I had a great experience at Fairytale London shop and I got a great assistance throughout my visits so cannot add any complaint, on the contrary only good words :-) I had a fabulous time at our wedding, every single person loved my dress and the veil and to this day I still get asked the questions, where have I bought them from? And you now know the shop :-) Best of luck and wishes to all you future brides out there!

Y. A.

I got married in April 2018, and Fairytale London found me the most exquisite dress which was tailored to perfection through 5/6 fittings in the space of the month which is unheard of - I visited a number of other bridal shops across London before finding Fairytale London and they literally laughed in my face when I told them my wedding was two months away as the timescale was so tight, saying it was virtually impossible to order and tailor a dress in time. They also quoted me some absurd prices for very average, in some cases very poor quality dresses. Fairytale London's mastermind Rula was hospitable, a joy to visit, and understands detailing and fittings better than anyone I came across throughout this process. Reasonable prices, fantastic quality, and an eye for design. Thank you for making my experience so comfortable and accommodating!

S. M. C.

I would definitely recommend Fairytale London to anyone. I recently bought my wedding dress from them and have had a wonderful experience. The bridal dresses are excellent quality and value for money. Their customer service is brilliant, giving a very easy and enjoyable overall experience.

S. S.

Finding Lulu was the best thing to happen to my wedding dress! I moved from New York to London two months before my wedding and it still needed finishing touches- Lulu went above and beyond to ensure my dress was the perfect fit and comfortable on my wedding day. She added a hoop to give my legs room to breathe and a corset to have the dress not pull on my back and shoulders. Not to mention fixing minor issues that hadn’t been properly sorted by the first seamstress. I loved wearing my dress and I appreciate how confident Lulu helped me feel in it.

H. M.

I usually very rarely leave a review unless I have been really impressed. Thank you to Lulu and the team for my amazing wedding dress, I honestly couldn’t be happier with how it turned out! It’s very rare to find someone so compassionate as Lulu about her brides. She saw my vision and my mother’s one and gave me the perfect dress! The attention to detail was amazing and she also hand made part of my wedding dress which gave it the extra wow factor. Appointments were booked in and never cancelled and they were always able to quickly rearrange if I was unable to make it, fittings were carried out and I was never rushed and spoilt with the time I spent with them during appointments, honestly words can’t describe how happy I am. Thank you to all the girls who also helped me out really appreciate it, I couldn’t have asked for a greater experience from a very knowledgeable team. They say you never forget your wedding dress experience and I’m glad to have had an amazing one !

V. G.

I'm surprised by the negative reviews all over the Internet for this shop. I went here for my first ever session trying on wedding dresses and had booked and paid for the appointment before I'd read all the negativity, and so went worried that I was in for a bad experience. I really wanted to try Rosa Clara on and as this shop was local it seemed ideal for me. I'd been told on the phone about the £35 fee and although I don't necessarily agree with it, they're not the only shop I've come across that charges on weekends. I went in with zero idea of what I wanted and was served by May. She was lovely, very patient and honest in her advice and opinions. I tried three Rosa Clara gowns which were all beautiful, one more so than the others, but also some other designers and ended up torn between two dresses which I tried on three times each. May wrote them down for me with pricing information and also the alteration pricing. She wasn't pushy and the whole experience was pleasant. She allowed my friends and I time and space to discuss the dresses. I'd been nervous about the whole thing as I'm not a good shopper but she put me at ease. I still have a few appointments so I'm not yet sure if I will buy from Fairytale, so perhaps the experience will change - but first impressions were certainly positive. A note on alterations - my friend pointed out to me that the alterations are done by Golden Stitch, not by Fairytale (says it in the window in huge letters). She had a bridesmaids dress altered in Golden Stitch previously (unrelated to Fairytale) and had a terrible experience with the alterations as they messed up and made the dress too small across her ribcage, so I do wonder if some of the problems with alterations are the fault of the tailor there and not the fault of Fairytale themselves. Alterations could easily be done elsewhere and I'll probably consider that myself. That doesn't mean I wouldn't buy the dress from Fairytale however.

Y. R.

All I can say is A M A Z I N G experience! I found my dream dress at Fairytale 3 months before my wedding. I had several fittings as there were a lot of alterations to be made. Rola went out of her way to make sure my dress was designed perfectly. I wear a headscarf so she handmade the head piece with the same material as the dress. The final look was stunning! I picked up my finished beautiful dress a week ago and I cannot wait for the big day! The whole team have been fantastic! Thank you so so much!

S. C. L.

Purchased my wedding dress and have had several fittings for alterations.. Excellent service!! The owner is so amazing! he has been so patients with me, as I have been having my dress alteration, differ.. each time... and the two lovely female staff are so helpful and friendly. I have received such good attention to detail customer care and service. I also purchased my veil and tiara from fairytale which I'm also very happy with!! :)) Ladies!! I highly recommend this bridle shop believe me you will not be disappointed!!

C. K.

My bridesmaids and I all received excellent service from all the staff at Fairytale Weddings. We did have one problem with a dress but that was due to miscommunication, as these things always are. Lulu and Fatima were very professional, warm and so incredibly helpful. Thank you ladies, my bridesmaids looked gorgeous!

L. D.

An outlet for Dessy dresses. I wanted a dress to attend a family wedding with a church service continuing on to dinner and dancing. I chose my dress off their website plus a fabric sample and then went to Fairytale to check out the sizing and materials before ordering. They didn’t have that design in stock, but I tried a wide range of dresses and then had the confidence to order it. I paid for this appointment which was deducted from my order. I also ordered an extra metre of the dress material which was made into a bolero. They adjusted the dress so it fitted perfectly. The Bolero was well cut. The fitter had a good “eye” for a shape that would flatter and improved the dress. The work was well done (I have had a lot of things made for me in the past, so I pay attention to the detail). The machine work was very well done. It was quite an expensive and slow process, but on time, and the result was very pleasing. I trusted the fitter to produce it as discussed and agreed. I received so many compliments. I am very pleased with the whole outfit. They also took up the hem of my daighter’s bridesmaid’s Ghost dress and did a very neat job.

N. B.

Excellent customer service (especially Elie). I had been let down by another retailer and Fairytale saved the day. The same day I contacted them I was able to order my bridesmaid dresses in my chosen colours and given tips for fit and sizing (something the previous retailer did not do). Would highly recommend them

M. K.

I would like to share my experience in fairytale London with other brides. I went to fairytale london last june with my fiancee to purchase a wedding dress our wedding should be held in August do we have short time to buy it. We went to different shops but we did not find a suitable dress then we took appointment with fairytale London through the shop assistant me and my fiancee went there we were amazed with the varieties of dresses they have and the huge collection luckily with the great help of the staff we we found the perfect dress for my fiancee I do really appreciate their service as they finished the wedding dress on time .thanks again to all staff in fairytale london and I highly recommend to all brides to go there and feel the great experience

S. B.

Have loved my experience with Fairytale London. The staff are friendly, flexible and knowledgeable and the alterations to my dress has meant that it looks stunning on me. They have a great range of dresses to try and all prices and fees are the usual types of fees charged by a bridal boutique. Totally recommend this shop.

S. F.

I came to this shop with only 2 months left for my wedding so as you can imagine I was after a dress really quickly! After picking out my dress with Mai (really friendly, and an asset to your shop!) I was happy. I had a date planned for when it will be ready however I had a call saying it will take a little bit longer and that made me really upset as I had imagined nothing had been done to it! I went to the shop on the original date set and the dress was perfect to my eyes, however the manager, Rula, who was doing my alterations has a very keen eye for detail and wanted to make it even more perfect!! Went back for the dress a week before my wedding and tried it on for the last time and I was so pleased, the dress was a size 10 and they made it into a beautiful size 8 that fitted me so well, I was so pleased and got loads of comments on my wedding day! Well done to Mai and to Rula!

V. P.

I am extremely happy with the service. Beautiful dresses with a wide range of styles. My wedding was due in 1 month and I rang Lulu and asked for an appointment and she booked me in that day. They had a selection of dresses for me to try and I bought a beautiful one at a good price. Thank you so much Lulu and Fairytale London, I definitely recommend you ❤

E. D. S.

I can just say AMAZING experience.. The shop is fantastic and the staff very passionate and professional...My wedding dress is still in working because i am pregnant, but i am sure that will be perfect for my big day. I was really happy when i walk in and i founded the dress in my condition and withouth much time..It was like unbelievable and and not possible for me..but it happens. I found my dreaming dress in this store with a lovely young woman..that make me and " my baby" so happy..I absolutely recommend this place. Thank you for everything. Emanuela

J. I.

my partner went to fairytale in fulham, She had a brilliant experience of buying her first wedding dress she was not rushed and staff were amazing. It fits perfectly and she would definitely recommend.

M. A.

I had an appointment earlier this week with Rula and Mae who were both extremely helpful and provided excellent advice. This was the only bridal boutique I had gone to and decided on a dress straight away. Their service has been amazing and I look forward to continue working with them up until my wedding day. I would definitely recommend this store to all my friends and family!

A. H.

I have now had the pleasure of buying two beautiful evening gowns at Fairytale, wonderfully assisted and advised by staff who were kind, attentive and thoroughly experienced. I have found it hugely difficult to find anything I like that fits and flatters my shape elsewhere. The ladies at Fairytale have helped me get two gowns that are being altered to exactly my size and make me feel confident, I will wear them for the rest of my life. Would highly recommend.....Thank you

R. A.

Wow what an incredible place. Visited with the intention of just looking and trying a few dresses on. The service is absolutely amazing and very professional, the ladies are super passionate at what they do. Am pleased to say that I actually found and purchased 2 evening dresses and couldn't be more happier. I would highly recommend this place to anyone. Thank you fairytale for the service and care you provided :)

C. S.

I saw the reviews after trying dresses on here and was really worried as id just ordered mine! My experience was great- they were helpful and flexible on all occasions. Beautiful dresses and kind staff, exactly what I'd have expected. Much nicer than a few places I went to..

T. a. N.

I was extremely pleased with my experience at Fairytale. I had a strict time limit on my wedding dress(es!) altercations and they were able to fit everything into my schedule. Both dresses fit beautifully and everything was ready in time. Highly recommend!

E. H.

I bought my dress through Fairytale, complete with the alteration package, and was delighted with the service from Rula and her team. They always did their best to accommodate the times I wanted to come over, and were happy to fit me in when I requested some very last minute tweaks. I was delighted with the alterations and my dress overall on the day. Thanks!!

N. &. R. O.

I had last minute alterations to be done on my dress that wasnt bought from this store and they were able to turn it around quickly and the dress fits perfectly. They were also able to reccomend an adjustment on my sleeve which i hadnt even noticed and wouldve been visible at my wedsing so im happy with the expertise and service provided! I would reccomend for alterations. The dresses there are nice aswell.

A. W.

What an amazing experience I had at Fairytale bridal! Mai was an absolute sweetheart and was very knowledgeable ! She made me feel very comfortable and made the experience perfect! Thank you for helping me find my dream dress!

T. P.

I had the best time finding my dress at Fairytale! Ellie was extremely patient and it felt like she could read my mind. She somehow found dresses that I never knew I’d like and never made me feel rushed. I found my dress in their sample sale which has some VERY reasonably priced dresses. I can’t wait to come back for my fittings

N. L.

Fairytale have done wonderful work! On my wedding day the dress fit perfectly and was so beautiful that people would not stop marvelling at it. I have never received that many compliments in my life! Truly, the dress was gorgeous and made feel magical. It was like living a fairytale! Fairytale, thank you so much for making this possible!

A. H.

I don’t know where to start but girls honestly if your are looking for THE dress I highly recommend you going to Fairytale London dresses. Not only the works of the amazing Rola but the BEAUTIFUL collection of dresses that she has it’s so hard to choose from. Rola is an amazing person who will definitely help you to find the dress do your dreams, alongside her helpers everyone at the shop are lovely and cooperative. If your getting married and looking for the right wedding dress for you TRUST me it’s worth going to Fairytale London its actually a fairy land of dresses. Although there has been ups and down sorting out the dress but Rola (the shop owner) never left me unhappy with everything I’ve wanted in my wedding dress, she never gave up to make my fairytale wedding be complete with the dress of my dreams. Thank you Rola for everything and all your hard work honestly your a true STAR.

S. C.

Came her to get my trouser suite altered and once again the service and the quality of the alteration was absolutely fantastic. Also so nice to find such friendly staff. Defiantly the best alteration place I have used.

R. B.

I had a great experience buying my dress at this store. I must admit I was concerned by the reviews but I went with the intention of only trying on dresses and getting a feel for what I wanted. When I got there I picked a number of dresses in styles I thought I liked - they looked horrendous and I was so grateful the staff were honest and agreed! Rula picked out a handful of dresses she thought I might like (styles I wouldn't have picked in a million years) and every single one looked amazing. She has a fantastic eye for what will look great. I have ended up spending exactly what I expected for a wedding dress, I encountered no hidden costs, and I am a very happy customer. Thank you Rula and the Fairytale team. The wedding is in 3 weeks, it's all getting very real! Best wishes, Rachel.

z. K.

I stumbled across this shop and it was the best thing that happened!! It really was a fairytale experience. Rula is very friendly and makes you feel welcome and comfortable. She catered to all my needs and made all the alterations needed. The prices are quite expensive but it is worth spending the money on! Mia was amazing! She was so honest and I felt like she was a friend rather than a sales person. Just want to say thank you so much to the team for making my big day so special!!! xxxx

h. h.

I bought my wedding address from fairy tale London my wedding in 2 weeks .i received the best service ever from the team . I went to 5 shops to find my wedding dress and I decided to go to fairy tail cause they have the best collection I have ever seen , they stock of lots of designers and the prices are very competitive truly I didn’t need to go to other shops . Rula she has done all my fittings and she did the dress what I want she knows what she is doing , extremely professional From my heart I advise if you want a wedding dress just go there Big thanks to all the team at fairy tail london they mad my experience especial.

I. L.

I had a lovely experience finding a wedding dress at Fairytale London. The customer service is good and the people who work there were understanding and helpful. I would recommend this bridal shop😇

E. a.

It’s was just a delight and a dream to be in that bridal shop I entered with a fiancé and left with a vision in bridal white The team were amazing and picked such a dress that she looked simply stunning ! The cleavage was just right and the veil matched her tresses The dress was adjusted to a millimetre And the bridesmaids dresses matched to a T ! All in all I was in a daze of femininity and lace and gowns - it whipped at my masculine senses and shall make my bride the envy of every man from John o’groats to lands end Thank you thank you thank you all at Fairytale Amazing and I’m a man floating on a dream

J. F.

Great experience! Would definitely recommend- I came for bridesmaid dresses and wasn’t sure what we were looking for. Had so much help throughout the process and was able to walk away with the perfect dresses :)

J. r.

Fabulous experience with Debbie the bride she chose a beautiful wedding dress. Very helpful wonderful lady will do everything for you excellent service. Also altering my bridesmaid dress was excellent service so pleased cant thank her enough.

I. K.

I found my dream dress at Fairytale London and I can't thank them enough! From the second I walked through the doors to my final fitting everything was so easy. I didn't chose to try this dress on it was not one that I chose for myself but when I put it on I did not want to take it off.

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