Reviews of Back in Action - The Back Shop. (Furniture Store) in London (London).
Back in Action - The Back Shop
67-69 George St, London W1U 8LT, United Kingdom
Description
Information of Back in Action - The Back Shop, Furniture store in London (London)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Back in Action - The Back Shop
Sunday
Closed
Monday
Closed
Tuesday
9:30am–4:30pm
Wednesday
9:30am–4:30pm
Thursday
9:30am–4:30pm
Friday
9:30am–4:30pm
Saturday
9:30am–4:30pm
Popular times
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Tuesday
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Wednesday
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Thursday
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Friday
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Reviews of Back in Action - The Back Shop
N. K.Had an issue with a product, but the team has managed to resolve and spent a lot of time keeping me updated. One of the best customer service teams I ‘ve interacted with
L. C.Excellent staff who took the time to get to know me, I didn't feel rushed or pressured and I very much enjoyed the experience. The chair I bought is incredible and has changed the way I work. Worth every penny. Also do try the mobilizer in store - I've got one of those coming for a month trial now - really great shop, brand and service. Highly recommend.
T. A.I wanted to buy a new desk chair that would relieve my back of aches. I knew I wanted to try one in person rather than buy from the internet. I recognised this would come at a premium. With the service from Back in Action, I am very happy to have shopped with them.
This is old school customer service that you don't think exists anymore. Dave was happy for me negotiate prices knowing I was a student. I never felt pressurised. I had the time to try out all their different chairs and devices. My questions were answered. Solutions were explored.
Dave also rang me during my wait for the delivery of the item whether I would be interested in an upgrade in their present stock for the same price.
Communications are responded to promptly. Deliveries arrived on time without issue via DPD.
Very happy to recommend their services as I write this sitting on my newly assembled chair.
D. D.I had a good experience at the shop while placing a huge Stokke order however not with the delivery and assembly. The delivery men were extremely late (promised to finish by 12:30pm but only arrived at 1pm so finished at 4pm) and I missed hospital appointment. They didn’t call to notify of the delay, didn’t apologize, mixed up paperwork and had numerous issues with the assembly grumbling that they don’t have children so don’t how it should be assembled. Their behavior was unprofessional and rude.
However I understand that it is a separate company contracted by Back in Action. Tim (from the shop) did his best trying to take the situation under control over the phone. And next day sent me flowers in apology which was very sweet.
At the end of the day all the order arrived with no quality issues but the experience was spoiled by these two delivery men.
W. M.The service when we bought eight dining chairs and an office chair las year was excellent - very helpful and personal. Everything arrived on time and the delivery men assembled the chairs for us even though that wouldn't have been a difficult task for us. We decided a few months later to buy more dining chairs and the service was every bit as good then. The chairs are brilliant too!
E. L.I received first class advice and service regarding my purchase of the Stressless sofa and chairs. Everything arrive on time and the delivery men were most efficient and polite.
I can thoroughly recommend Back in Action.
S. T.Informative staff, excellent customer service and a pleasure to buy from.
A. T.The company has battled with supplier problems for over 10 months to get me the chair I’d paid for, so happy it has now arrived. They said there would be supply issues but expected it to be with me within 2 months.
T. S.I ordered a STOKKE product on the website, after speaking to someone at the shop the day before. I was pleasantly surprised to receive the delivery the next day before 10am. I would definitely order from this website again. i also had texts to say that my delivery was on its way. Recommend.
J. M.I have been going to back in action for over four years and i must say the team are great, very knowledgeable and very friendly and the mobiliser has a real life safer for me :)
P. S.Best-in-class customer service. I love my new chair.
a. d.ALWAYS 1STCLASS SERVICE &ADVICE.HAVE BEEN A CUSTOMER FOR
MANY YEARS & WOULD USE NO ONE ELSE.GRAIG BROWN IS THE
BEST AS ARE ALL THE TEAM.VERY COMPETATIVE PRICES & I HAVE
NEVER BEEN LET DOWN.WELL DONE
K. P.Great product range and advice when I contacted about office chairs recently. Hoping to make a purchase soon!
D. R.Great service from Dave and excellent delivery, exactly as planned. Can't ask for more.
A. D.Helpful. Knowledgeable. Polite. Can’t fault these folks.
d. r.
C. J. L.Contact
Photos
