Reviews of Bella Bathrooms Ltd. (Hardware Store) in Durham (County Durham).
Bella Bathrooms Ltd
Unit 10, Bowburn South Industrial Estate, Bowburn, Durham DH6 5AD
Description
Information of Bella Bathrooms Ltd, Hardware store in Durham (County Durham)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of Bella Bathrooms Ltd
Monday
9 am–5:30 pm
Tuesday
9 am–5:30 pm
Wednesday
9 am–5:30 pm
Thursday
9 am–5:30 pm
Friday
9 am–5:30 pm
Saturday
Closed
Sunday
Closed
Reviews of Bella Bathrooms Ltd
j. A.Exceptional service! I had many questions to ask prior to placing the order but each time Kate was prompt in responding and very friendly, professional and helpful. After ordering delivery was within a few days ( delivery service used also excellent) and we are really pleased with our shower tray- a high quality product and a fantastic price. Will definitely use Bella Bathrooms again.
E. G.Excellent People to Deal with
This is the fourth time I have used Bella Bathrooms, and on all 4 occasions I have received an excellent service, unlike the experience I had with another well known online bathroom retailer that you see on TV!!!
A special thanks to Beau for being so helpful and getting back to me on the numerous questions I asked.
Certainly a company to deal with if you need a bathroom.
K. C.Needed a Stuart Turner pump urgently to fix our shower. Bella Bathrooms had the pump in stock for the best price and could deliver quickly. Excellent customer service. Very happy to recommend.
C. B.Absolutely first class customer experience. I needed information on a product, Rachael was helpful and understanding, no question was too much even if I repeated myself. Delivery was made quick and easy for our tight schedule, again understanding our needs. Which I find a rare quality, Thankyou Rachael and bea bathrooms. Caroline.
J. B.Excellent customer service with very competitive prices.
J. B.Really quick and efficient from receiving quote to installation. Worked really hard to minimise disruption for us and finished the job to a high standard
k. m.Great quality product at very good price. The customer service was outstanding and so nice in todays world to get a prompt responsive reply to an issue with the order which was quicly resolved
I. D.We had a problem with a cracked bathroom cabinet door mirror, through no fault of my own. I reported the problem to Bella Bathrooms and they asked for a photograph and description of the problem emailed to them. Within 3 days I had a brand new replacement door.
Fantastic customer service!!
S. C.Great product arrived on time, no damage and the team friendly and helpful when I placed the order, will use them again and highly recommend. Many thanks
C. D.Having received a faulty item, I spoke with Rachael at BB who dealt with my problem very professionally and efficiently. Rachael called back twice, confirmed in and email and went the extra mile despite my moaning and groaning.
I had doubts if I would use B.B. again but following, recieving my goods; which are excellent value and the aftersales service specifically from Rachael. I would have no hesitation to use them again and highly recommend them.
Rachael you are a star. Many thanks!!!!
T. A.Excellent Customer Service. No question asked for the faulty item. The replacement item was delivered in 2 days without any delays, questions.
g. p.Having tried several other suppliers, no place comes close to these guys for service, thanks again.
We now use these for most our projects, only go elsewhere if they do stock or cant get certain brands, which is not often
L. H.Good company, excellent communication. Refunded immediately when goods couldn't be delivered because of lockdown. Would definitely trust them.
j. t.Very efficient service, all items purchased seem to be of good quality and hopefully will stand the test of time. Good level of communication and very helpful staff responding to resolving issues very quickly 👍
a. b.Great range of products, excellent help and advice before I placed my order and also excellent after sales service. A big thank you to all of the staff who were involved during the various stages of my purchase.
E. P.I had to phone because I couldn't order online. I spoke with very nice lady called Rachael. The service was brilliant and when I received the items the were of very high quality. I would highly recommend based on my experience.
D. G.Fantastic customer service, nice shower tray. Received a waste that was damaged, they sent out a replacement the next day. Really happy. Thanks Rach and Danielle
L. M.I needed an unusual combination of products- customer service was excellent so helpful and they also arranged for a Saturday delivery 😊 I had tried with some other companies and in comparison Bella bathrooms and Rachel were amazing. Thank you !
I. T.Bathroom cabinet
Great quality super service
S. P.Rachael at Bella did a great job and was only let down by Parcel Force who delivered in 48hrs instead of the 24hrs promised. All’s well that ends well and Bella bent over backwards to assist so full marks!
K. W.Would highly recommend Bella Bathrooms. Competitive prices, fabulous customer service and speedy delivery, the best experience, couldn't ask for more. Special thanks to Kate.
M. M.Thanks Bella Bathrooms for replacing my order. They offered a gesture of good will, they had no obligation to help me. Fantastic Customer Services.
A. O.Bella Bathrooms have, on more than one occasion provided me with excellent, professional service, whilst supplying me with a wide range of quality products.
Thank You to Bella Bathrooms.
R. W.Ordered new suite for downstairs closet. The ordering from the website was fantastic with the online chat helping with suggestions for accessories etc. The order was delivered speedily and I will definitely go to Bella Bathrooms for my next project.
L. O. C. N. A. P.Fantastic straightforward service, no hassle. Calum from Bella Bathrooms very helpful, polite and professional. Would definitely buy from this company again. Thank you :)
M.Very helpful when placing my order, I left things a little late and they went the extra mile to make sure I got it in time. Not seen the products yet but the service has been first class, thank you
s.Just great and super fast service…AAAAAAAA++++++
I.These guys are great, really helpful live chat on website and the guys in customer service also brilliant. Nice quality items at great prices. I would recommend without hesitation.
S. M.First class customer service.
resolved the problems I had very efficiently.
Nothing too much trouble.
thanks, will definitely use Bella bathrooms again.
S. C. L.Great company, purchased an item opened it a couple weeks later to find a defect. No quibble replacement was sent out.
T. C.No issues from ordering to delivery. Called twice and both times spoke to very pleasant people who told me exactly what I needed to know. Would highly recommend!
O. G.Ordered a pump and sound suppressant mat, plus another mat for an existing pump. What a difference the mats made to the noise from the pump, very impressed. The delivery came first thing the following working day, so very please with the delivery experience too.
S. A.Excellent experince of ordering and delivery on time. Quality of products are very good and look stunning. I would recommend Bella Bathrooms strongly and the prices are good too!
J. B.I ordered a number of items from Bella. Bathrooms almost two years ago and lve recently had a problem with one of the products. Their Customer Service has been outstanding and they have liaised with the manufacturer to resolve the problem for me keeping me informed the whole time. A replacement was sent quickly and lm really impressed. Thank you and Well done.
a. d.extremely helpful! issue with item and was replaced instantly without silly questions.. will be using them for all my orders going forward (home builder).
C. I. Y.Excellent friendly staff, very helpful too and proactive!! When I had order the incorrect item, they called me to check that I had ordered the correct item. Turns out I hadn't so they were able to change the order.
D. C.Fantastic customer service, had a problem with my soft close toilet seat, contacted customer service and had a resolution within less than 24 hours, the manufacture is sending me a new seat out free of charge.
T. P.Wanted to support local business and I'm so pleased I found this company! So friendly and answered all my questions to put my mind at ease at point if ordering.
Y. K.Happy with service. No issues whatsoever to get replacement for parts that were missing in my previous order. Thank you Danielle
G. B.Good and quick delivery with customer service arrangements. All items of good quality and well packed. I would and will use Bella bathrooms again no question.
Great service and advices
S. C.Ordered new cabinets for our toilet, plus a filler plinth, they where able to deliver cabinets but not the plinth as the manufacturer was not working due to the Cornavirus, cabinets where excellent quality, staff kept me informed about plinth, I fitted cabinets and did not require plinth, Bella Bathrooms cancelled this for me with complete refund, this is the second time I have used them and will use them again when I do my bathroom, excellent service, well done Bella Bathrooms
J. S.Great customer service always a quick reply when contacting them cannot fault in anyway and their pricing is amazing very competitive
the cheapest I found and believe me I do my research .
I would particularly like to thank Rachael for all her help a real credit to your company.
A. A.Fitting a a bathroom is a scheduling nightmare sometimes but Bella Bathrooms always tried to accommodate my needs where they could. Couple that with super quick customer service emails and friendly staff. fully recommend!
G. C.Fabulous service. I didn't noticed an item was missing from my original order until nine months later and they product was sent to me free of charge,
Thank you Bella Bathrooms
A. D.Very helpful staff. Quick and efficient dealing with a little problem with one of the units and had a replacement sent out straight away.
M. P.Amazing service and excellent product quality - thank you
G. W.Bought double sink vanity unit and mirror, delivered on time with no damage and as described, not yet installed. Would definitely purchase from Bella Bathrooms again.
A. B.My issue with a bathroom component has been handled quickly and efficiently. I always felt that my customer experience mattered to them.
d. r.Unfortunately we had to return the toilet we ordered. However Danielle provided valuable support and assistance with our refund.
M. D.Item arrived as ordered. But BEWARE if you need to contact this company you will have a very long wait
J. R.Excellent customer service from a local firm. We will definitely use them again for any bathroom or cloakroom needs.
M. D.Amazing speedy service with a very professional customer services department.
S. J.Excellent customer service, communication and products. Staff go “the extra mile”. Buy with confidence. Highly recommended with good piece of mind
B. S.I had issues at the start of the order because of the manufacturer. Bella Bathrooms did a lot to sort out the issue and their service was great.
p. r.Fantastic customer service. When i had a problem with a product, they dealt with the issue immediately. Why go anywhere else!!
Susan Richards
G. N. G.Fast delivery all items arrived as expected.
We had a damaged item which was replaced almost immediately without any trouble at all. Outstanding customer service would absolutely recommend Bella bathrooms.
P. G.My order came promptly. When I had an issue with a faulty valve, it was dealt with efficiently and with the minimum of inconvenience.
M. R.Needed a last minute change to my order spoke to Rachel in Customer Services who dealt with this quickly and efficiently. Many thanks.
J. I.Great service throughout - especially impressed at the speedy resolution with the marked bath - I felt confident and reassured that everything was in hand.
Great customer service.
J. L.Excellent service! Would not hesitate to recommend and will certainly be using again
R. S.Solved my problem with a crack basin very promptly, excellent customer service. Thanks very much
S.Quick and professional response. My query was resolved and I was happy with the outcome.
A. M.Excellent company to do business with. Good communication throughout.
Speedy delivery and brilliant prices.
S. M.Have ordered a few times from here now & it's been perfect service each time 😊
S. M.Excellent service throughout. Danielle is always swift to respond to even the daftest questions. Very professional. Good supplier
R. Y.Fantastic products, customer service, support and understanding!
Z. A.Ordered a shower screen and tray which arrived promptly and well packaged. Excellent post sale customer service when I needed to get a spare part. Highly recommended.
C. P.Outstanding service, Rachael was very helpful and efficient. Love the quality of the items I ordered. Highly recommend this company.
S. J.Order arrived in time and kept well informed. great customer services would definitely recommend!
P. C.Danielle was really helpful in solving the problem I had with a faulty toothbrush charger. Her reply was prompt and super helpful. Thank you!
F. M.Excellent customer service. Very friendly, timely updates regarding order. Good prices too!
S. T.Good ori9and service.
Received a damaged product which replaced the next day.
Would recommend to others
d. g.Good value, fast delivery and excellent after sales support from their customer service team.
j. o.Great communication - the shower tray arrived the next day!
c. h.Fast and efficient response to a problem we had with a shower part, kept up to date with info can't customer service from this company
I. P.Received what I ordered in good time. Packaged well. No problems.
E. N.Pleased with my product, excellent delivery time.
P. B.Excellent service, customer services always kept me informed when I needed information, Quality of the items's very well made
T. B.Great range of shower enclosures at competitive prices. Item arrived securely packed. Would recommend. Thanks.
J. B.Fantastic service. Minor damage to a bath I ordered. Replaced next day. 5 star.
W. F.Quick delivery, great customer service. Had one issue with our order and it was resolved within 2 days.
e. b.Very pleased with the ordering and service, has l dont use internet shopping very helpful on the phone placing order, very pleased with the quality of the goods, second to none.
H. S.Bought 2 lots of bathroom items from Bella and the service was excellent both times. Would highly recommend!
C. R.Timely response to warrant issue, liaising with manufacturer to organise replacement parts. Great customer service.
M. A.Excellent products at the right price and excellent customer service extremely helpful
I will definitely order from you again soon
F. V. M. B.Excellent prices, first class service and brilliant aftercare.
D. “. C.Customer service was very fast with my problem, and New replacement hinge was sent.
C. S.Even though I had to cancel I was treated like a first class customer, highly impressed!
A. D.Very prompt despatch and delivery. Ordered just after New Year. Pallet delivered to my property within 2 working days. Pretty impressive. It would be even better if delivery was to a chosen room but I assume covid restrictions play a part here. Was easy enough to check my purchase. All arrived in perfect condition.
D. L. A.Very quick response and replacement arranged by Calum in customer services. Good communication throughout
L. M.Easy to order, great customer service and great prices. Ticks all the boxes. Would definitely recommend.
p. a.First class service, kept us informed about our order, Danielle was very helpful
J. P.bella bathrpoms are great to deal with if you have a problem it's no bother they sort it straight away I've always been very satisfied with the customer care
l. p.Speedy response to my question, got the parts I was looking for . Very helpful . My shower enclosesure n tray still going strong after 9 yrs xx
G. A.Easy transaction and great customer service with prompt replies to emails. Would definitely recommend.
b. m.Very helpful knew exactly what I was talking about 👍🏼
B. B.Great customer service. Always quick to answer emails. Great products. Highly recommended
G. J.Great service, and the staff have the ability to think outside the box and assist. Highly recommended. Thanks Rachael!
M. B.Great communication and customer service. I would definitely visit again.
L. E.Good prices and everything delivered on time. Great to have a non-premium telephone number to call on with questions. I would definitely use this company again and am happy to recommend.
c. m.Had a faulty item delivered but their customer service was brilliant, will use again in the future
W. S.They give excellent service, the website is easy and clear to use and the prices are very competitive. Will certainly recommend to friends and acquaintances.
P. K.Couldn't have been happier with the service, products and price I paid for my new bathroom. Have recommended to everyone I know!
P. P.Superb service, efficient and friendly staff are my reason for this rating. It’s well deserved. PP
J. L.Great price and good communication. Had an issue which was speedily resolved.
C. T.The team were super helpful in helping me place a very urgent order. Fantastic service
A. A.Good choice of products at reasonable prices. Customer service excellent and exceptionally helpful.
K. S.Great company to purchase from as they sent items quickly & products are good quality!
Thank you 😊
C. A.great service and help. Top company to deal with
R. M.Fantastic customer service - so easy to deal with
A. H.Excellent service. Items arrived promptly although one part had some minor damage the customer service team resolved this quickly and efficiently and the item will be replaced. Great experience.
G. S.Great Customer Service!! had a damaged item delivered, a replacement had been located and sent within a couple of hours of my initial communication, no problems, highly professional and helpful staff in the customer services department, I will be using again and I can recommend on my experience. Good customer service is rare these days but 10 out of 10 for Bella Bathrooms
A. S.Replacement for damaged item delivered next day. Excellent service
M. D.Great service from Joanne over the last couple of days.
Thank you
R. R.Great customer service, good communication, keen prices and fast delivery.
A.They worked hard to get me a refund from the manufacturer when a shower tray was delivered cracked. Thanks guys
D. S.Great customer service couldn’t fault them at all. Well done Bella
K. M.Excellent communications and staff could not have been more helpful
S.Really helpful staff that go beyond reasonable efforts to meet your requirements. Great prices too!
R. S.Great service. Very polite and friendly. Will definitely use again
P. G.Great service from point of order, I would highly recommend this company!
A. A.Ordered a toilet seat. Arrived within the time scale well packed and good quality.
S. L.Amazing service. Efficient and prompt. Would highly recommend. Product looks good too. Wouldn't hesitate to use again and will pass on Bella Bathroom's details to my contacts.
Thank you.
d. s.Excellent customer service.They always answered my calls and emails efficiently and promptly.
R. S.Rachael was very helpful in getting my order to me quickly, thank you.
J. O.Thanks for arranging the delivery in one go, despite the ordering being separate. I am looking forward to fitting the new shower room!
E. H.Really good - had the product within 48 hours.
J. A.Great customer service my issue was resolved very quickly
o.had some problems with chrome corrosion, replacements were sorted swiftly :)
B. S.absolutely superb customer service - products are lush xxx
A. b.Excellent Products and superb customer service from start to finish, highly recommended!
H. K.Excellent service and good on price. Really helpful and accommodating. Would recommend.
M. J.Brillaint customer service experience! Especially from Rachael. 5 stars!
S. B.My order arrived quickly however manufacturers had packaged items when they were damaged. As. Customer of Bella Bathrooms it was them I contacted and obviously they dealt with the manufacturer. Joanne was the lady I dealt with an she was brilliant and a total asset to the company. Highly recommended.
P. S.Service first rate . Prices very competitive . A very recommendable Company.
L. d. L. (. V.Excellent service, great prices and swift delivery!
D. G.Excellent customer service. Thanks
D. G.Great value and excellent service. Shower pump was delivered very promptly.
J. S.this company has been super helpful - would highly recommend
L. N.Brilliant service.fast and efficient. Great customer service from danielle too.
c. s.just excellent customer service - thank you xx
P. A.Lovely place to deliver to , even made me a coffee 👍👍
B. H.Great customer service team and really good value!
C. O.Tremendously good service and quick response to all questions. Keep up the good work! 👏😁
D. M.First time I have used Bella Bathrooms but would certainly recommend. Very helpful, had to amend order after ordering and was able to assist. Items delivered quickly with good communication
R. G.good prompt service, would certainly recommend this company
R. S.Great value. Super, personal, customer service. Will use again
G.Fantastic customer service , will recommend to family and friends
A. F.Quick customer service and good priced bathroom
P. W.Good product knowledge. Great price
S. H.Very easy website to use. Helpful and friendly staff and very knowledgable.
M. R.Great staff. Really helpful and respond quickly. Nikki
G. N.Faultless on price, delivery and especially customer service
S. H.Excellent all round service.Happy to recommend to anyone.
w. l. t.excellent service and good prices, will use again and recommend to firends
J.Great communication clarifying the delivery, which was very good. Appreciating having support in obtaining the small missing piece from the enclosure. Great service and fabulous looking product. thanks
P. G.Really superb service with great personal touch. Thank you very much
D. S.Quick and effective resolution of manufacturer`s warranty, thanks!
M. R.Good items, quick delivery and great customer service
K. D.Good pricing and quick delivery with Palletline.
S. H.Great customer service
F. H.Went over and above to resolve an issue. Great customer service.
B. L.fast delivery good communication great prices
S. D.Speedy delivery, great communication & really great product!
A. F.Great price, quality items. Highly recommended.
D. G.Helpful and considerate-willing to listen to any problem that may arise
P. W.Excellent customer service. A problem with a dripping tap was dealt with quickly and efficiently. Many thanks.
N. D.Had faulty item. Spotted this on install. Replaced straight away
L. S.very prompt response and very good customer service
T. F.Excellent service & supply the best goods
S. H.Thank you the quick and satisfactory resolution to the problem of my missing part.
C. G.Great assistance and customer service.
L. B.Quick delivery and easy to order online +++
k. S.Thx for polite service and prompt delivery.
p. g.Excellent service and great quality products
a. h.Love this supplier, helpful and cost effective
g. k.Joana was very help
A. M.Excellent customer service and received the missing part within 24 hours. Thank you
D. R.Great value and helpful staff.
C. V.Very good after sales service
J. W.First class response and problem rectified.
V. H.Very Good
I. V.Very good service
a. h.Help pful and accommodating service!
M. U.Great customer service
B. A.Very helpful staff!
S. S.They are the best!
T. F.Excellent service!
D. P.After purchasing the wrong shower tray from another supplier I contacted Bella Bathrooms as I urgently needed a replacement as the fitter was on stop without it. I spoke to Joanne who was very understanding and helped me to get one ordered and get it to me the next morning. Can't recommend them enough, thank you Joanne.
A. B.Very nice !!!!!
L. K.Sorry service
S. W.
S. M.
L. M.
L. M.
j. L.
R. E.
A. C.
D. H.
S. G.Excellent and friendly staff. Such a wonderful change to be able to speak to someone. One item was received with a manufacturing fault and the after sales service was outstanding.
J. F.
J. C.Although the particular toilet I originally ordered had stopped being produced, the customer service team kept me informed during the process, and were able to recommend a good alternative. Very helpful team, and a good result in the end
M. S.Had to make a warranty claim as the shower I purchased 4 years ago from Bella Bathrooms developed a fault which was not their fault but a design flaw. Danielle in customer services was amazing no messing me around constant email updates and resolved my claim in under 24 hours.
Superb customer service would definitely buy from Bella Bathrooms again, thanks again Danielle
S. O.Ordered a vanity unit which was delivered really quickly - unfortunately it was damaged, but Bella Bathrooms were great and got a replacement sent out asap. Lovely customer services who were great on the phone and followed up by email really quickly as well. Thank you!
J. S.Adam was incredibly helpful and prompt in resolving my problem re having ordered the wrong bath! I would thoroughly recommend Bella Bathrooms to anyone, as in all my dealings with them they have been courteous and prompt in their responses to enquiries and delivery has been speedy and reliable
D. S.Fantastic service, good prices and very quick delivery. The shower screens and trays we ordered are great quality, the plumber even commented on how good they were. We noticed one of the small plastic parts was cracked, we assume in transit so we contacted Danielle in the customer services department who dealt with the issue. She was very easy to contact, kept me updated via email and a replacement part was dispatched. Would definitely recommend and will use them again.
E. F.We ordered a shower tray and some other bathroom equipment such as waterproof tape and sealant. The prices were competitive and we were kept up to date with the status of the order. Whilst there was an issue with the wrong sealant being sent, the customer care team were super quick in sorting the issue and had the replacements sent out for the next day. I would definitely use them again and recommend!!
S. O.Amazing service. Way better than any other supplier I have dealt with. They are genuinely concerned and want to solve any issues. I wish I had ordered all my bathroom from them.
S. L. M.Bought a combo sink and toilet, it was a wonderful product but I got the measurements wrong. Sadly had to be returned. We dropped it off onsite and Callum who received our return was very friendly and helpful, the refund was processed very quickly without any problems. Staff were responsive throughout the whole process, great company overall.
R.This company are so efficient. The quality of my shower tray is everything as described. They arranged super fast next day delivery, at a very reasonable extra cost. I placed my order at 10.45 and received it at 10.45 the next day. Unbelievable!! Recommend 100%
C. W.Our initial purchase was brilliant and I am really pleased with the vanity unit. On unpackaging we found some screws were missing which we were unable to replace. Despite there being a month between delivery and finding this out Bella Bathrooms are sending me new ones without any questions. That is what I call proper serivice. Very pleased
D. K.Good prices, delivery exactly when it was expected and excellent after sales service. Our plumber incorrectly cut something and Bella dealt direct with them and sent out a replacement part, plus I ordered a daft tap and Bella's customer service team sourced a replacement aerator for me without question. Overall I am a very happy customer.
S. D.Customer services were brilliant, I ordered to take advantage of sale prices but needed delivery delaying. Rachael was very helpful and kept me informed throughout. I had an email from the delivery company to let me know delivery times (2 hour slot), and Rachael also emailed to ensure that I knew when it was coming. Very pleased with the items that arrived and how well they were packaged. Nothing is installed yet, but I'm very happy with the price, the quality and the customer service.
G. W.I ordered a part from Bella Bathrooms through Rachael over the counter. The part was ordered in good faith but in approximately 30 minutes Rachel rang me and said it was out of stock. She re sourced another part from another company that could be ordered in the same timescale and phoned me to inform me. I was really impressed with her professionalism and fantastic customer service. Thanks again Rachael.
G. D.Had a problem with a tap I purchased. Emailed Customer Services Joanne dealt with the problem very quickly and resolved the issue. Recommend Bella and Joanne for her customer care skills.
B. N.Absolutely great after sales customer service, really first rate.
J. R.Great products and prices. The customer service has been second to none. Definitely recommending to my family and friends.
J. A.I bought a Bathroom suite which arrived promptly, albeit with one part missing. I contacted customer services who very quickly made sure that the missing part was sourced and sent out to me (not from them but the bath manufacturer, who was at fault). I cannot comment on the durability of the bathroom suite, however, i found the customer service to be excellent.
A.5 star customer service! I placed an order but then realised I'd made a mistake with my measurements and ended up having to cancel it for the time being whilst we clarify some things with our builders. Cancelling was so easy and the staff are lovely and helpful. Would recommend this company purely based on customer service!
j. w.an issue with shower tray.Damaged, but phoned customer services. The lady was very helpful, she organised a free replacement arrived today.would highly recommend this company thanks
L. B.Delivery arrangements could do with being a bit more specific. 'Within the next 48 hours' is not an ideal indication especially when waiting in an empty house ... and then for the delivery driver to run out of time at 4.30 pm & turned up the next morning. Despite the customer service assistant telling me a little porky ...'that he was still on his way' !!
Basin was damaged but was replaced super quick.
Despite all of the above .. the prices, choice and quality are excellent ... definitely buy here again. Thanks
P. B.Joanne was so helpful and really appreciate the excellent service.
Many thanks.
A. G.Excellent customer service. Had an issue with a mirror that arrived months ago and was missing instructions and a couple of minor parts. Despite the time that had elapsed, Bella (thanks Calum) responded to my problem and got me instructions and spares so I can hang the mirror as designed. While it would be good not to have a problem, the fact that they went above and beyond a long time after the purchase was made makes me confident they are keen on their customers being happy, which I am. :D
G. E.I bought my bathroom a few years ago from Bella Bathrooms and the only trouble I have had is with a toilet seat, which has needed replacing twice. However, the customer service from Rachel has been outstanding every time. She has dealt with the problem so quickly and helped us find the right solution. It was so easy and quickly to contact their customer service and they reply straight away.
Would highly recommend the company for value, quality and excellent customer service!
r. o.Good quality RAK product, much improved fittings over the older version - it only took about 15 minutes to fit and align. Problem with transport (carrier at fault) but Danielle sorted it out and provided a replacement very quickly. Excellent customer service from this company
J. H.Item received well packed and delivered on time. I had an issue with one of my items, communication via email was quick and easy and a few days later I had a refund agreed. 2 days after that it was back on my card. Great customer service. Would use again.
A. B.I recently placed two orders with Bella Bathrooms and found them to be an excellent supplier in respect of the goods I ordered. We ordered from the Premier range and from my initial contact to point of order they were first class, The communication was good and my goods were delivered on schedule. Several weeks after delivery I did encounter a problem with a broken cistern lid. This was not found until the plumber was doing his installation. It was impossible to say exactly when it had been broken but I contacted Bella Bathrooms and spoke with Callum. I sent pictures and they spoke with their supplier and my issue rectified. We are planning to refurbish another bathroom in the New Year and we will once again be speaking with Bella Bathrooms. A good supplier with excellent customer service.....Well Done !
J. B.I have been extremely impressed by the efficiency and high quality of service provided by Bella Bathrooms.
Excellent prices - we experienced problem with damage to an order- the issue was dealt with / replaced same day.
I will definitely be using them again and I will definitely be recommending them. Great!!
J. L.As well as selling gorgeous bathrooms, Bella Bathrooms' Customer Service is exceptional. I needed to add something to an order last minute because I forgot, gave them a quick call and they did it no problem, so I could avoid having to pay for another postage fee. A Shower Bar I bought from them became lose only after a few months of use, and they went to Premier Bathrooms and secured a replacement free of charge. I can only say they are just amazing and I 100% recommend using them.
S. G.Excellent service from Danielle from Bella Bathrooms. I had few queries regarding my order and every time Danielle responded quick and solved my query. Will definitely be buying from Bella Bathrooms in future. Very reliable and excellent service.
P. K.Great customer service! The new toilet cistern we ordered arrived chipped. When we reported this, even though it was a few days after it had been delivered, no questions were asked and a replacement was sent out. To our dismay that was also chipped, and worse than the first one! It was obviously a problem with the way it had been packed at the source factory and the handling in transit. We reported it again, and again Bella Bathrooms were very understanding and helpful. A new one was again sent out, this time well-wrapped in protective plastic. Cannot fault the customer service..which makes a huge difference in a crowded and competitive market place. Would certainly consider buying from them again and recommending them.
G. R.Excellent prices, service and delivery. Driver was very helpful and delivery was made as agreed. Had to contact customer services as a couple of the screws didn’t have any cross heads cut in them, this was dealt with quickly and without any issues with replacements being dispatched now.
Would definitely recommend Bella Bathrooms if you are wanting to update or replace anything in your bathroom.
V. S.I had to call to get an estimated delivery date as I needed bath suite with 1 week notice, but staff were brilliant, monitored everything, came up with several delivery options, and kept me in the loop at all stages. Ultimately I cancelled one item due to 2-3 wait times and had everything else I needed ahead of schedule. Would definitely use the company again.
J. P.After wicks failed to deliver my bathroom twice I went online and found Bella bathrooms I ordered bath basin, toilet fitted units and all the bits to go with,I did this at 11.30 pm on a Sunday night I spoke with Danielle the next day just to make sure I had ordered everything I needed, she was incredibly helpful and I ordered the other bits I needed ,later that day I got an email saying that my delivery would be the next day Tuesday, I work so I asked if I could give me a rough time not only did they give me a rough time they asked the driver to give me a call half an hour before, when the delivery was late I emailed Danielle and she did her best to find out what had happened, the delivery was late but it arrived. The bathroom is now fitted and looks amazing the quality is fantastic and the price was a lot better than wicks.
I would highly recommend Bella bathrooms and would definitely use them again.
L. B.I ordered a vanity unit and sink from Bella Bathrooms. We intended buying sanitary ware for three bathrooms but thought we'd try their service before ordering one item. There was a manufacturing fault on the sink unit, we let Bella Bathrooms know and sent a photo to them. Within 48 hours we'd been told a replacement was being sent. Excellent customer service, giving us the confidence to place the second, much bigger order.
Highly recommend.
Cindy.
r. s.Danielle was extremely helpful and understanding regarding my order.
Presently Covid19 has thrown a lot of spanners in the works, but after supply issues, I was pleasantly surprised to receive my items, much earlier than expected.
Many thanks and respect to the team at Bella Bathrooms
D. M.Contacted Bella Bathrooms and spoke to Kate who was very helpful with my enquiry and even contacted a supplier to check on a query i had. Very pleased with the service and will be making a purchase. Thanks Kate.
I. J. G.Very pleased and happy to support a family business as we had considered using Victoria Plumbing but their customer service was deplorable. Didn’t even reply to emails etc;
Definitely recommend Bella Bathrooms.
We had a slight issue which Danielle dealt with for us so thank you.
S. A.Id spent a great deal of time looking for the perfect Lshaped shower bath, I found that with Bella Bathrooms not only had amazing value for money they also had great customer service in Joanne, Callum and Sarah. Nothing was too much trouble and I will DEFINITELY use their services again. Top notch Bella Bathrooms. Thank you 💪🏻👍🏻🙏
K. P.Ordered the Moods P-Shape Bath with curved screen and have been happy so far. I had an issue trying to arrange delivery which Rachael handled promptly and politely - excellent customer service throughout and an asset to the team. One item did arrive broken, but at my request this was refunded with no issues, none of this backwards and forwards arguing I've experienced elsewhere. Even passed on my feedback as the website was unclear that this particular bath did include the front panel (no need to buy separately which increased value for money). Will not hesitate to use again when I renovate the downstairs cloakroom. Thanks again!
A. U.Ordered several items which all arrived on time. However 2 of the furniture items were damaged. After several discussions with Calum these were replaced. Through no fault of Bella Bathrooms I was disappointed with the level of packing of the items which is down to the manufacturer. Calum arranged the collection of the items twice with the manufacturers and eventually I now have what I need. He tried to ensure that I was not put out at all and provided excellent customer service.
J. H.This is the second time I have purchased from Bella Bathrooms and have to say I will be returning in the future. The customer services have been excellent, with good communications all the way. Particular thanks to Rachel for keeping an eye on my order and ensuring I was able to take delivery on my stated dates. Thanks!
R. P.I purchased a shower tray in January and due to coronavirus never unpacked it until the end of July. I found that the tray was damaged and feared the worst, however, Bella Bathrooms had organised a replacement within a few days and without any hassle. Great customer service.
N. C.Wish I found Bella Bathrooms sooner! Amazing service, went the extra mile to make sure my items got delivered asap (used there live chat and spoke to Rachael who did everything she could for me, (thanks!)). Extremely happy with the quality of the products. World very much recommend and use again.
L. F.Issue I had was resolved within minutes and most certainly not fobbed off with every excuse under the sun as to how they can’t help with the issue. I was helped by Racheal and could not fault her service provided dealing with the problem. Very satisfied with Bella bathrooms and will be ordering most of the bathrooms I install every week from here in the future.
r. w.Great customer service and support I needed to change my original order and the customer team have excellent throughout
Thank you
Robert.Walsh
E. M.My delivery came within a few days as expected. Unfortunately, the shower tray was damaged with scuffs and scratches. I contacted Bella Bathrooms and sent them images of the damage as requested. They were very apologetic and arranged a replacement to be sent out immediately. Great customer service. Very pleased.
P.A big thank you to Kate.
I needed a shower tray and some other items sooner than I had planned.
The shower tray had a 6-to-8-week delivery time.
Kate sorted everything by changing the type of tray which meant that I would receive the items in a few days.
Fantastic service.
d. A.Excellent customer service. I lost a part down the soil pipe when fitting it, and even though it was a year after purchase, Bella Bathrooms sourced the correct part from the supplier and sent it to me free of charge. I would definitely recommend this company!
W. D.Excellent customer service to claim warranty on a product I bought nearly 3 years ago. Your rep Callum was polite and professional and kept me informed with regular updates excellent company to do deal with.
E. Y.Very satisfied with this transaction. Buying shower tray, screen, toilet and wash-hand basin with all accessories. Great value for money. One small confusion with the order but very quickly rectified by Bella Bathrooms. Excellent service.
C. C.My order for my shower installation was handled very efficiently. Due to a mis-labelling by the supplier, when delivered, one item was incorrect.
It took a few email exchanges and longer than I had hoped for Bella bathrooms to sort this problem out. However, I have used them before and would again.
K. h.I bought a built in bathroom unit last year and I accidentally broke a clip.Calum from Bella bathrooms contacted the supplier and arranged for them to send out another which arrived in days. Their customer service is great and coming from a Karen you know that must be good!! Thank you Bella bathrooms 😊
A. O.The website was easy to use, with a good and affordable range, and communications and customer service have been excellent: we've been kept informed of the progress and delivery of our orders throughout. We've yet to fit the items, so can't comment on quality yet, but everything seems to have been well packaged for transport.
s. g.Great customer service. Great staff. Great product
D. P.Rachael is an absolute star, perfect customer service on what must have been her first call of the day. She contacted the supplier direct to check delivery which was critical and all arrived on time. Thank you Rachael.
What is not great is having to sign into google just to do this review!
David Pope
K. S.Choice of products is great and if not available they will recommend alternatives. Still able to fulfil order even during the Covid-19 crisis. Danielle was excellent at answering queries and very approachable, friendly and responsive. Great family run business!
M. L.Excellent communication and service - I had a few issues with a damaged product but Calum went out of his way to repeatedly contact the manufacturer/supplier to get things resolved and a replacement sorted. Thanks very much - very happy with the service and would highly recommend.
C. T.I repeatedly had great customer service, with fantastic communication and assistance with my search for a shower tray, the correct shape, with the outlet in the right location for my loft conversation. I highly recommend this company.
N. V.Have used Bella Bathrooms several times now, would highly recommend them.
Had a small problem with the order, which was quickly resolved by Rachael.
Everything arrived as promised, very well packed on the pallet.
Wont hesitate to use again.
M. J. P.Contacted Bellabathrooms to let them know a part that had been delivered was faulty. Contacted their support team who passed it on to their supplier and a new replacement was with me the next afternoon a fraction over 24 hrs. Now that’s what I call service. I initially spoke to Danielle who was polite and extremely helpful. Thanks to everyone concerned at Bellabathrooms
C. M.Bought a tap set from Bella last year, best value I could find after extensive browsing.
18mth later I had cause to get in touch regarding an issue with the tap. I got a same day response and also same day resolution, couldn't have been more pleased. The cause of my issue was actually due to the cleaning product Ihad been using so it wasn't an actual issue with the quality of the product....even so the sorted me out a replacement as a goodwill gesture! Will definitely return to buy from them in the future. Thanks especially to Rachael @ Bella and Chloe @ the manufacturer for sorting out my issue
R. W.We've had great customer service from Bella Bathrooms. We ordered a radiator from them last year but a few months ago it developed a leak. We contacted Bella who straightaway sorted a replacement to be sent out by the manufacturer.
Unfortunately, a catalogue of errors on the part of the manufacturer and its courier company (and nothing to do with Bella) meant that it took around 4 months before we finally received a satisfactory replacement. During this extremely frustrating period, we were helped by the friendly and efficient Rachael at Bella. She was proactive in diarising restocking dates and following up with the manufacturer on our behalf and kept us informed throughout.
Long story short, due to the errors, the manufacturer said they would reimburse us the cost of the radiator. Bella, who we purchased the radiator from, refunded us straightaway before they received the credit from the manufacturer.
We would have no qualms ordering from Bella again given how they (in particular Rachael) dealt with our issue.
w.Highly recommended!! - I dealt with Rachael who was knowledgeable and efficient. She helped me identify the products I needed their web site to complete my bathroom project. I placed my order and it arrived on time and was in budget. When it was time to install the bathroom we came across a couple of glitches, but Rachael worked with manufacturers to resolve them quickly and to my absolute satisfaction. Sometimes its not until there's a problem that you really test a supplier, and on this occasion these guys truly excelled themselves. I would therefore recommend both Rachael and Bella Bathrooms wholeheartedly!
K. F.Had a few queries regarding my order, called customer services who answered my questions clearly and in detail, provided me with an ETA for when my order would arrive on the morning it was due and were very friendly to deal with. Prices were very competitive! I'll certainly be back in the future.
I. A.Great service, queries answered very quickly, had to rearrange delivery date, absolutely no problem.
Goods arrived on a pallet in good condition and all parts there.
Just awaiting fitment in a few weeks and job will be complete.
S. W.From enquiry through to delivery everything was great .I saved a lot of time and effort getting everything for bathroom refurb in one place . My order consisted of items from several different manufacturers and as a result I had several queries.A member of the team named Rachael liased with all parties to ensure that all items were compatable . I'd shopped around and thought I had a competitive quote elsewhere until I discovered BellaBathrooms . Shame I can't give 6 out of 5 stars . Will certainly recomend to family and friends .
C. C.Probably one of their lesser sales, a soft closing toilet seat. Had trouble with it, was reported and a replacement sent directly from the manufacturer. Top customer service , highly recommended.
J. K. E.First class company.
Would highly recommend.
Very competitively priced (cheapest I could find anywhere) yet very high quality service.
Regular, professional and affable comms and prompt convenient delivery.
Very pleased with my purchase. Thank you.
T. &. L. H.5 star service all the way. Above and beyond the call of duty from Joanne. Very happy customer, no the first time I have purchased from Bella Bathrooms and would certainly recommend. Lynn H
j. “. b.Great furniture. Ordered the driftwood set. Comes ready made. Just have to put the handles on. Had a missing part but contacted their helpdesk who sorted it that same day. Would highly recommend. Five big stars
S. A.I would highly recommend Bella Bathrooms to anyone! We did a complete bathroom renovation and everyone comments on how lovely the bathroom is now. The quality of the products are first class - especially for the low price we paid. We will definately purchase from them in the future when we update our en suite. The speedy delivery and customer service were second to none.
R. T.Truly excellent customer service. I recently suffered broken hinges on a HiB bathroom cabinet over two years after purchase. I emailed customer services and got an instant reply from Calum. He arranged for new hinges to be sent out, and just three days after the original email the cabinet is working again. Can't praise Bella Bathrooms enough
B. P.Having searched the Internet for a well priced Stuart Turner shower pump Bella Bathrooms came up with the lowest price around. Ordered on a Sunday afternoon and it arrived early Tuesday morning-wow superb service. They will definitely be my first port of call next time I'm looking for bathroom related items.
Great service guys- Thank you.
K. C.Despite one supplier cancelling my order and another stating that they couldn’t supply me with the shower enclosure that I wanted (advertised on their website), Bella Bathrooms double checked with their suppliers and delivered within their specified timeframe. A great experience dealing with them.
E. R.Amazing service. Rachael really went above and beyond to help us source the products we wanted. Not easy during CV-19. Great price and delivered within 2 days. Thankyou!!
J. H.Fantastic service from when I ordered they were competitively priced and also accommodating when order needed changing. When a part failed under guarantee they were quick to send a replacement. Highly recommended.
J. D.Rachael was absolutely superb.
Her help in processing my order was invaluable.
She is an asset to your Company.
Many thanks again Rachael.
I wish you all the best for the future.
Kind regards
Josephine
t. b.Excellent Customer service from Rachael. She was so helpful liaising with their supplier to arrange urgent delivery and keeping me fully informed. I would certainly recommend this company.
S. S.Cannot fault this company. I had two things to replace after fitting my bathroom suite and each time there was no quibble at all and Bella sent the replacements straight away. You can't say fairer than that. Thankyou Bella Bathrooms
R. S.Excellent service; best price; speedy delivery. Certainly a 'go to organisation' for our future needs and will be recommending them to our friends and contacts
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