Reviews of The London Independent Hospital. (Hospital) in London (London).

The London Independent Hospital

373 Reviews

205 Comments

Hospital

Hospital

1 Beaumont Square, London E1 4NL, United Kingdom

Description

Information of The London Independent Hospital, Hospital in London (London)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

Sometimes there are places with not the best rate, this is this case but this doesn’t mean that they are giving a bad service to their customers, sometimes in the internet the people only post reviews when they are not happy with the service, so sure you’ll find a good service here too.

Map

Open hours of The London Independent Hospital

Reviews of The London Independent Hospital

S. D.

I had a total knee replacement at this hospital the 27/01/2022 and spent three days there. I opted for a spinal injection to numb the legs. I must admit I was a bit skeptical at first but it worked out great. Although it might not be the best way to go for everyone. I was wide awake throughout and the surgeon, anaesthetist and all the rest of the surgical team were great.The after care team were superb. I was in room 304. The nurses,physiotherapy , kitchen staff and cleaners were excellent. 10/ 10. I'm writing to the managent also about my experience. The next few months are going to be the hardest, the dreaded physiotherapy. Hard work but there is no escape from this.

h. h.

The overall experience was good as a private patient. The lady in the ultra sound department was ever so helpful and nice. The nurses was nice and cheerful. However the Scottish sounded guy on the phone for first point of contact was absolutely awful. He just kept repeating his words regardless your question, in the end he gave me a loud laugh for no reason on the phone. Never seen such an unprofessional staff before. Be warned about him picking up your call.

M. R.

I have recently undergone surgery on my Achilles at the BMI Clementine, however before the op I needed my bloods and covid test done. Living a lot closer to the independent It was a lot easier to get it done here. What I thought would be an easy ask, turned out to be more difficult & time consuming to arrange, which was very frustrating. However when Leigh Brame, (not sure of job title) got involved, she sorted this out straight away, was apologetic and was extremely friendly & profession. I had a very pleasant experience when I got the tests done the nurse was excellent (not sure of name sorry!) Thanks to all involved

B. P.

I went to have my first cataract surgery this week. My consultant was Mr. Mark Hulbert. All staff were friendly, welcoming and efficient in all respects. My surgery was completed as an NHS patient. I would thoroughly recommend the service at the BMI London Independent hospital. Mr. Hulbert really knows his game and I feel absolutely confident under his care. If you are lucky enough to be referred to this hospital by your GP, make sure you take it!

D. L.

What a great hospital, the staff were absolutely brilliant! They were very supportive, informative and caring. How they put up with some of the behaviour of patients here is superhuman! Big thankyou to Dr Khan for my surgery, nurse Daniella and physios Alina and Faye, who looked after me expertly. Apologies to the other staff not mentioned here as you were all great, thank you to all!!! All the Best

陕.

This afternoon I went to this private hospital for the first time and I had a very mixed experience: I went for a doctor's appointment (which I would give five stars) and after that I had a blood test (which only deserves one star at most). The doctor I saw was brilliant: He was on time, patient, helpful, experienced and very attentive. I was really impressed by his experience and service. At the end of my appointment, the doctor suggested me to do a blood test and I asked whether I could do the test immediately after this appointment. I asked for it cause I thought it was a private hospital hence it should run efficiently and provide efficient services to patients. He said that he would check it for me. Then he walked to the nurse station and started to speak to the nurses. The doctor and the nurses started to argue for almost 10 minutes. I overheard that the nurses said they were very busy, and that if the doctor had any problems, he should provide feedback to senior management. After that, the doctor came to me and said I could take the blood test. Then I waited for 20 minutes in front of the nurse station. I noticed that the nurses were chatting and not busy at all. After the long wait, one nurse came to me and took my blood, which only took 30 seconds. She started to complain to me that they were soooo busy and had to take appointments externally. At the same time, some doctors wanted them to do blood tests randomly, which was super demanding. To be quite honest, I found the nurse's attitude ridiculous. Don't get me wrong: she was nice and was capable professionally. However, her attitude made me feel that she worked for NHS, which means that it is ok for nurses to chat for 20 minutes and then work for 30 seconds. It is ok to just do minimum work and bring lots of trouble to others in NHS. If nurses in this hospital have this types of attitude, why they work here? Hence, I do agree with nurses that the management in this hospital should take it seriously. Two years ago, i went to another private hospital. The service was way more sufficient. I was offered blood test immediately after the doctor's appointment. I genuinely don't understand why staff in this hospital feel that it is OK for a patient to wait for so long? If that's ok, why do I come here rather than go to the free NHS? I hope the management take actions.

N. C.

Found all staff to be courteous & helpful. But a special mention has to go to a young lady by the name of Leigh on the desk of the Pre op assessment department. This young lady went above & beyond what would be expected of her. Whatever the hospital is paying her is not enough. Thank you so much.

P. V.

Had an absolutely great experience with this hospital. I had a small surgery and had to go quite often to get my dressing changed and the nursing staff were so helpful working appointments around my busy schedule and took great care of my wound. Big shout out to Alba and Nora in the nursing staff and Dr Bull who did the surgery.

R. F.

I dealt with a lovely woman from the imaging department called Fatimah regarding an MRI scan. I told her my issue I was experiencing and she was nothing but extremely helpful, I literally couldn’t of asked for anyone better to of picked up the phone. Her customer service was professional and she dealt with my situation very efficiently. If it wasn’t for Fatimah I would be waiting 7months for my MRI scan, but she managed to find me a cancellation and get me seen the same day. Very happy with the service even the two staff that done my MRI scan were very kind and professional couldn’t of asked for a better team. Leaving a very happy patient 😊

J. G.

The most memorable part of my patient experience…the wonderful staff. The staff were incredibly supportive and attentive to my every need, particularly the pharmacy department

S.

Staff have been wonderful here the minute I walked in, and they listened to all my prep talks before coming in which really helped my recovery. Thank you to the admissions team through to nurses, the theatre staff, the catering team and the cleaners. You kept it COVID free and I felt safe. You did everything to ensure I was monitored throughout the night, I was given pain relief on time and just the complete reassurance I needed to help me recover. As we were not permitted visitors the nurses did everything they could to take care of my needs. This was honestly appreciated. I didn’t miss my family at all. I had tears with two of the nurses post surgery and they hugged me to reassure me that the worst was over. A huge thank you to the catering staff, you really took care of me! I think you over fed me too ! 😁 well it was needed right. Birute thank you so much for booking this in for me and for everything you did to put me at ease for my stay. It all went better than expected :) I was so very anxious but the entire team who took care of me (too many to name) just made it all OK! Honestly, you made it all happen thank you! You appreciate so much when you are most vulnerable and lose your independence 🙏 Big hugs to the team at BMI Shan xXx

E. 1.

Had my surgery yesterday at the London BMI. Dr Khakha and Dr Willson where outstanding through the process and I cant thank them enough. Physios Sania and Claire where lovely, caring and very helpful also. Couldn't remember every name but the night shift team was great. :)

E. S.

All the staff at the London Independent hospital were absolutely brilliant when I had my wisdom teeth out. Thank you so much, I felt very well looked after. The nurses were lovely!

D.

Dr Khan has been excellent on treatment and operation. However booking appointments with Dr, physio as well as outpatient has been an absolute chaos. wrong dates sent, confirmations sent for other dates than confirmed, endless waiting times on phone centers. Very disappointing. Sounds like "departments" dont talk to each other either. Quite stressful for a patient to try and manage all this. Fix please.

S. E.

I can’t praise the staff enough. Mr Nnochiri and his team treated me with the most outstanding care from the moment I arrived and made me feel safe and supported. I really appreciate you all, especially the nurses who were kind and patient and caring. Thank you 🙏

T. K.

I can personally highly recommend the London BMI hospital. I had a procedure preformed by Mr Fady Sendra , he & his team were not only kind and , reassuring, they absolutely made my time at this hospital a pleasurable one . The whole of nursing staff were attentive, kind & a pleasure to be with . I would have no reservations whatsoever about returning to this particular hospital if I had to in the future. A huge Thank you to Mr Senda & his team !

R. l.

I received a great experience at this hospital, I had a second total hip operation preformed both by Dr Gulati , a brilliant surgeon, really pleased with the work he has done. The staff are also very helpful and friendly, the food is great and a lovely room to stay in. Definitely highly recommended by me.

E. O.

Dear Mr Gulati, I am writing on behalf of Barbara's whole family to thank you for the care you have shown my wife. Barbara has made good progress with pain control and physio and is coping well, thanks to our GP alerting the IIT at Homerton after the excellent nursing care she received in the LIH. She is determined to be as fit as possible when she hopes to see your team again later on in the year. She wishes to mention in particular how different this experience of anaesthesia and recovery was from previous operations as it was so much better. Yours gratefully, Eddy O'Brien.

A. C.

I was seen by Mr Gulati and Dr Otto Chan for an ongoing pain that had been going on for 5 years. Not only were they compassionate and caring but i am now pain free for the first time in a long time and i have a much better quality of life now. Also the staff in the imaging department were amazing. If anyone is struggling or does struggle with having MRI's or injections i would look no further than this hospital. i have a huge fear of tight spaces and needles and i almost fell asleep during my MRI and was eased by the nurse with the needle. The duty of care i received was outstanding and i would 100% recommend Mr Gulati and Dr Otto Chan to anyone who needed their type of care.

D. M.

I am pretty happy with my overall experience with BMI independent hospital from the booking of appointment to consultation with doctor. I was consulted by Dr. Vivek Gulati. He listened my problem patiently and then explained me about cause of the problem and possible treatment. He has answered all my questions and referred me for further treatment. I would like to thank Dr. Vivek Gulati & BMI independent hospital for their professional gesture.

K. R.

I had my ankle repaired there yesterday. I woke up disorientated, shivering and totally high from the anasthesia. Wonderful nurses Alma, Joia, Jenny and Latifa took great care of me over the night and the following day, making me feel safe, cosy and comfortable. The organisation, from admittance to discharge, was impeccable and efficient. The drugs they used for anasthesia gave me the highest high of my life, which lasted nearly 24 hours (thank you, dr anestesiologist, and sorry for not remembering your name - well, the "gin and tonic" you served me was partly to blame). And dr Nazir, who operated on me, is everything I want my son to grow up to be - an accomplished, charming and kind man.Two months after: my ankle is perfectly healed. Great physio support. Couldn't be happier.

M. H.

My experience in this hospital was fantastic from the moment I entered and was welcomed by Mariano until the very moment sister Valentina signed me off ready to go home again. The team was super organised and looked after me at every point of my journey. More than anything I felt cared for at the highest possible level. I had to spend a night at the ICU and I cannot express enough gratitude I have for the team working there. This is such a demanding job, yet all the nurses smiled, seemed genuinely happy to be there and nothing every seemed too much trouble. Special mention has to go to Joanna, Andreea and the night nurse Cecilia - what amazing humans. The hospital itself felt modern and well equipped and even the food was delicious. The rooms on the ward could do with a little decor update but what are the nicest looking rooms in the world if the staff is not great. Thank you to the entire team at the BMI London Independent you are wonderful.

D. L.

I would just like to say a massive thank you to both Michaela and Adam for looking after my mother throughout her treatment last Friday. Adam made my mum feel at ease right from the beginning as he greeted us in reception and took her up to the ward, she expressed how kind and caring he was. Michaela has been fantastic arranging all appointments and constantly keeping us updated through this tough time. She even went the extra mile to check in on my mum before her operation as she was on her own, which we’re so grateful for. I cannot thank both of them enough, they really are an asset to the hospital!

J. K.

From initial contact to surgery and recovery, the staff have been amazingly. Had gastric sleeve surgery and Dr and staff made the journey a complete smooth transition. On paying privately I had alot of conversations with other hospitals, but Dr Kesava Reddy Mannur was completely honest with me and never sugar coated the facts. So glad I went ahead with procedure at this hospital. Nurses were amazing looking after me. Just wish I had procedure done before. Thank you so much guys.

J. L.

I have been to the London Independent Hospital a few times since December 2020 for a hip problem. On 17th June 2021 I went in to have a total hip replacement. The treatment I received by everyone from the consultant surgeon to porters was second to none. All the staff had a smile and went the extra mile to make me feel cared for and important to them. Mr Gulati who perfomed the operation was great. He came to see me the next day to explain what he had done and wish me a speedy recovery. Take it from me that if you have to go to this hospital, the treatment, hospitality, care, food etc.are all first class. John Lewis London

C. W.

I had a full adult tonsillectomy here 6 days ago. I was so impressed with everything from start to finish. The doctors were fantastic (mr Bajaj) and the nurses that helped before and after were lovely! (Lory and Valentine) I cant recommend more for day surgery! I will have my outpatient appt later this year! See pic for my own private room with tv and en-suite. All in all 10x better than my previous NHS in hospital experiences. Luckily I was referrred by NHS for this so my costs were covered!

G. W.

God bless me hitesh patel surgeon and his family and his team amazing people I cannot express my self with words how amazed I am and how comfortable they try to make you feel and how gentle they do their job.. I just want to give a big hug to the whole team

L. B.

I just spent a morning at The London Independent Hospital. Easy to find as location, very convenient as its 2 minutes walking from the tube station. Very clean facility. Friend staff starting from the reception, professional doctor. Very impressed with nurses both at waiting area and procedure room, they are caring and patient. I had a good experience from A to Z. Highly recommended.

L. R.

I had a total hip replacement on my right side, performed by Mr Vivek Gulati on the 29th July 2021. I was extremely lucky to be referred to Mr Gulati, and he was amazing at fitting me in for my op ahead of the expected wait time; initially estimated to be at least a year, I waited just 2 months from the time I had my consultation with Mr Gulati to the day of the operation. I had been living with the agony of arthritic pain for over a year and he did an excellent job of laying out all my options, and explaining what would be best for me. After feeling as if I was going to have to live in pain forever, it was a huge relief to hear Mr Gulati say he had a plan and it would make me better, and I’d be able to live life normally again. From the moment I arrived at the BMI London Independent I was given an excellent level of care. Nothing ever felt like it was too much to ask, and all the healthcare staff who supported me were a joy. This was particularly important to me because, due to Covid, patients are required to go into hospital alone and aren’t allowed visitors. All the staff were attentive and supportive. My physiotherapist, Rhys, stood out in particular, as he helped me get out of bed and take my first steps 1 day post-op. I felt completely safe and supported, and it was his gentle pushing in the right direction that meant I felt comfortable enough to tackle the stairs on crutches the day after my operation. I feel really lucky to have been an NHS patient at the BMI, because the level of care here has been second to none. I can’t thank Mr Gulati and the entire team at the London Independent enough. This operation has changed my life already, and I will be forever grateful for the care I’ve received. I couldn’t have wished for a better experience.

F. K.

I received outstanding care from the nurses at BMI for a number of weeks. Dealing with the change your body goes through after surgery and the mental impact that this can have is difficult for many and I was no different - but luckily, I was able to heal in record time after my operation thanks to the daily care I received at BMI. The nurses (shout out to Alba!) are very empathetic, knowledgeable and highly skilled. Thanks for everything :)

m. B.

Today I was looked after by Grace & Angela in the pre-assessment dept.They were both very friendly as well as professional.I look forward more at ease now for my forth coming stay at the hospital.

V. J.

Such wonderful and caring staff. I was freaking out getting a gastroscopy done with sedation, but have never felt more comforted and assured. Thank you!

c. t.

Everyone I encountered at this hospital have been absolutely friendly, helpful and very knowledgeable. I felt at ease every step of the way. I've had scans, consultations and an operation and was throughly looked after. The Gynecology (Mrs Sinha) and Women's Physiotherapy departments have been top class. They have been superb accomadating the short time frame that I had for my procedure, I couldn't speak more highly of them. If you get the chance, choose this hospital for your treatment.

L. P.

I had major surgery at the BMI Stepney Green in January 2021. The surgeon Mrs Deepali Sinha performed what was a complex operation with great skills and expertise. My recovery has been excellent. All the personnel at the hospital were kind, helpful and very competent, from the anaesthetist to the caterers, cleaners, nurses, administrators and last but not least, the physiotherapists. The physios, Magda and Marta are fantastic. They really helped my recovery, over several weeks with a great deal of patience and specialist work. I am very grateful to this wonderful team for their help at a very difficult time for me.

E. R.

When I first contacted the bmi London independent hospital, I spoke to a lovely and helpful girl named Michaela. At this particular time, I had no quality of life as I couldn’t walk and was confined to a wheelchair. She helped me in every way possible with reassurance and kindness. I will be forever grateful to her. On the day if admission, there was maintenance work being carried out and I wasn’t happy with the drilling noise. The staff changed my room so I should be more comfortable. Without doubt, the nursing staff were terrific and attentive. They made me feel very special and I couldn’t fault any of them. They had time to sit and talk with me, help me to the toilet and even share my sweets, I even had flowers, chocolates and wine to compensate for the inconvenience of the drilling. Thumbs up, London Independent, you’re top of my list, Elaine Gandz

R. T.

The staff at reception were lovely; Sami, who brought me to my room and provided tips for settling in, was very friendly and helpful, which helped to put me at ease ahead of my operation. The surgeon (Johnny) and doctor (Ezra) that I spoke to during my stay were also very friendly, which helped to ease some of the nerves I had on entering the surgical theatre.

G. H.

Wonderful hospital and highly professional staff Best reviews from the medical staff who take care of me 31.03./01.04.2021. Professional, kind, sensitive, knowledgeable team. The best words of thanks to the staff who take care of me even after the operation. Physiotherapist Peter and nurse Alba Dieguez.

V. Z.

Big thank you to Dr Richard Bull and Alba Dieguez (sorry, if I made a mistake with the last name) for the care and treatment I received. I felt comfortable and relaxed during my small surgery. This was my first medical experience in the UK and it was completely positive. Thank you!

S.

I had a procedure on Monday and i been a bit dissapointed with my hospital experience...I received a letter that I need to fast for 15h when I actually didn't because I had local anaesthesia. I been told I have a 4pm appointment then called to go at 3:15 and my procedure was actually at 6pm. I stayed alone in a room crying because I was really anxious being my 1st surgery and had no idea what was going on...was no need to be there for so many hours before. I also been asked why I am wearing nail polish when I didn't had a general anaesthesia everything was so confusing. My friend stayed in the car in front of the hospital from 3pm to 7:30pm because we didn't had an actual time when I need to be picked up. The before surgery experience was stressful and at some point I was thinking to leave. The 5 stars are for Dr. Deepali Sinha and her amazing team! Plus the lady that gave me biscuits and tea after which put me back on my feet! They been so amazing and carrying making the surgery process very smooth because at some point i felt like fainting from the anxiety. Unfortunately I don't remeber everyone's names but amazing people! I never been treated so well by a medical team! Huge thank you!!! Ah and apologies to the sweet nurse(I only remeber she was from Turkey) that hold my hand, I hope I didn't break it...

N. S.

My Fathers Surgeon DR V Gulati was an absolute pleasure to meet and a star ⭐️ Highly recommended, all staff are extremely polite and helpful and a pleasure to be around we were made extremely comfortable by all. Fast and efficient service

M. L.

My operation went very smoothly and I am safely back home. I give my heartfelt thanks to the surgical team (surgeon Ms Pati, Dr Rane the anaesthetist and colleagues) for doing my operation with such skill and professionalism – and for providing calm reassurance throughout. The whole team in theatre inspired great confidence and the same goes for the nurses in the recovery room who took care of me as well. I stayed overnight and all the staff at the Nurse Base looked after me very well and made my stay extremely comfortable - and the food was very good too!

E. S.

My review is only based on having a simple outpatients procedure, but it was an excellent experience. The nurse doing the procedure was very friendly and superb at her job and I was in an out very quickly which is especially appreciated in these times. (Previously four stars due to some concerns over covis controls in 2020, these have been resolved in subsequent trips so a full five stars)

H. A.

Recently just had a surgery here and my experience was very good, I was cared from the start, felt comfortable upon my arrival. Furthermore, post surgery was a very pleasant experience, I felt comfortable and relaxed nurses were great constantly checking up on me, asking if needed anything etc.. Also ensured I wasn't rushed out the hospital and ensuring I was ok, physio was great, I believe her name was Sonia. Just wanna say a big thank you to everyone, for the surgeon, nurses and physio

J. R.

I’m an NHS patient. In 2017 I had quiet a horrific experience at a another hospital that it left me quiet traumatised. I was scared to any attend any medical appointment since then. I had an appointment at this hospital and I was feeling so nervous about it. But as soon as l met Mr Oak - gynaecologist (twice) his kindest and empathy had automatically made me feel really safe and at ease. I had cried and explained why I was so nervous and his kindness and understanding made me feel at ease. For the first time attending an appointment I felt relaxed and assured all will be well. Thank you!

S. C.

I have recently had a microdisectomy lumbar spine operation performed by Dr Sadek. The operation, care and staff throughout were exceptional and caring. I felt in safe hands and reassured the entire time. I cannot thank them enough for all they have done to help me while in such pain. During covid the postponed operation was inevitable however the communication was excellent and personal throughout. I am back today, 2 weeks later and extremely grateful to all staff who work here. Thank you to Dr Sadek and all the staff

M. R.

I did a CT angiogram in the Imaging department and a consultancy with a neurologist through my private insurance. Everybody was nice, the booking was quick and I've been given explanations for everything. Nothing to complain, excellent quality

L. F.

Went in for my covid pre-op test and all the staff could not have been kinder. The lady responsible for payments went out of her way to contact my insurance and was able to persuade them that my op should be covered. She made my day. The nurse who did the Covid test was great. Even though they had been so busy she had not had time to go to the bathroom, she was smiling and friendly! A great experience.

L. H.

Sami was my porter and he was very friendly and approachable. My experience with this hospital has been excellent and all staff treat me with care and patience. Highly recommend the BMI London Independent! Thank you everyone for your wonderful service.

k. o.

Went in for a covid test and met the preassessment nurse Grace Chirombo. She made me feel so comfortable and the service was next to none. The process was quick and she gave me some valuable information as to how things work at the London Independent hospital and what to expect when i go in for my procedure. Keep it up, as the best thing one can have is a welcoming smiley face in the midst of all the grim happenings. Thanks again Grace

m. l.

I had my surgery at the BMI The London Independant Hospital 17/8/2020 under the care of Mr Loy. The care before and after the procedure was second to none, The bariatric team were fantastic. Pain meds were always topped up it didn’t actually feel like had any thing done .I would strongly recommend this Hospital for any one wanting surgery . I was made to feel so relaxed before i went to theatre which could really help an anxious patient. The rooms were very comfortable with en-suite bathrooms.Congratulations BMI London Independant and Mr Loy you have a fantastic team. Keep it up I will strongly recommend you for any procedure. Mandie lee

k. P.

I've had scans, x-rays, an operation, consultations, covid tests, all at BMI London. Always received great service and the staff have been very helpful. If you get the chance, choose this hospital for your treatment. I haven't been disappointed in any of my visits.

B. B.

Extremely professional and thoughtful physio care. Anna Adamson is a fantastic hand therapist who goes over and above the call of duty to care for her patients.

P. L.

I was admitted as an NHS patient for a laparoscopic right hemicolectomy in early February 2021. The care I received was as expected and I would like to thank all the staff involved in my treatment during Covid times. The operation was a success and I would like to also thank Mr Hanson and Chris, the surgeons who carried out the procedure on me.

C. E.

Many thanks to the gynaecologist Mr.Nochiri for the professionalism.I have had a surgery on the 10th of April 2021 and spent a day in the clinic. Everyone was very nice, especially the team from the operating theatre, very friendly and positive. Recommended!

F. B.

I have just undergone cataract surgery at the BMI London Independent Hospital. I was treated by Dr Mark Hulbert and his team and I cannot speak highly enough of the treatment I received throughout the process. This was clearly and courteously explained to me by Dr Hulbert. This was a privately paid for procedure with special lenses and has fully restored my sight. The surgery was performed with the least possible discomfort and within a few days of using the eye-drops provided I had amazing clarity of vision. The cost of the procedure will save me the cost of buying increasingly expensive pairs of spectacles every year. The whole experience was amazing and I am extremely grateful to everyone involved in my treatment but especially Dr Hulbert.

R. A.

First of all I would like to thank the humble gentleman, Sami who approached me in a very friendly manner and made me feel comfortable throughout my time at BMI. Before my appointment I was very anxious however Sami was able to reassure me. I would also like to thank the staff throughout the hospital who was involved with my procedure. Kind regards R Antony

M. A.

Very good service,care and treatment. The physio's sania and claire were very clear and precise about my recovery process and what exercises I had to do. The nurses(Ces,Ola,muna) were very vigilant ,caring and helpful.

N. F.

Great care under Dr Manuur and the team. Mason on Medic team kept my spirit up by looking after me and chatting with me. Nursing staff was great and Avita and Ana kept my room neat and tidy at all times and always with a warm smile.

J. R.

I had cataract surgery and lense implants. The procedure was fully explained and I felt safe and secure throughout. 2 days later and I can see without glasses or contact lenses (which I have worn for nearly 40 years). Thank you so much to Mr Hulbert and his team.

P. A.

I would give Dr. Aftab and Dr. Norman 6 Stars for their professionalism, knowledge and the fact that they were able to help me. However, the admin staff who book you in, send you emails and try to get things sorted need a lot of work. I was given the wrong information a few times. I was even given the wrong time for my surgery. If I had not doubled checked myself, I would have missed it. If you have back/disc problems find a way to see Dr. Aftab as he is very good. Came today (Sept 28) for a follow up (2 weeks after operation), the admin staff again got my information wrong and had the wrong appointment time. I can't imagine how difficult this must be on patients and doctors. I really hope the hospital looks into this.

О. К.

I went to Dr. Karim Kassam as I had experienced a jaw pain for a long time. He listened to all my complaints, accurately assessed my condition, expressed his point of view on the treatment and explained to me some of the questions that I had for the prescribed treatment. Also after the injection, which the doctor himself gave me, I was surrounded by attention regarding my condition, which was nice - it is clear that the doctor cares about the patient and not about money or time. Personally, I would give a doctor 5 stars directly if I could. BMI Hospital locates right near the tube station and all people that I contacted there were really nice and helpful. But every time when I need to contact this hospital on phone - I chat with a robot system most of the time and at 3-d time it started to be really frustrating and too long. Especially when they began to transfer me to another department (every time the same one, where i have to listen robot again and again) in a circle three times in a row. Also two times I had to check authorisation number from my insurance company and my email on the reception because two times it was spelled wrong, and both times I told person on reception about it.It seems they didnt change it, so I was always check this information with Dr. Kassam just in case. Another problem was when I make an appointment to Dr. Karim Kassam to make an injection without telling him it before. So when I came I had to wait for an appointment for about an hour because the doctor had to make a request to issue a liquid for my injection and I simply wait all the time while it was delivered to doctor. It was really strange for me because I thought reception should manage those things for the doctor, or at least warn him that a patient will come who will need to do an injection, so he can manage to request everything before. But as I dont really know how things work in that hospital - I cant comment it any further. As I always said: I would always recommend the specialist and never the whole clinic/hospitals because in one building there can be 50% great doctors and 50% bad, but if you connect first time with a bad one - you can reject/ignore all good ones at the same clinic/hospital because of your first-one bad experience.

U. N.

I honestly can't fault the place - went in for a major surgery and all the staff were pleasant, friendly and professional. From the receptionist, to Sami who took me up to my room and all the nurses and doctors who attended to me. True definition of the care one expects from medical professionals. Thank you everyone!!

R. E.

My carer and I attended the hospital for me as an outpatient and for day surgery. Everyone -- from the lead porter Adam, the consultant and surgeon Mr Patel to discharge nurse Sinead -- was professional and personable. I have autism, obsessive compulsive disorder and depression, and I get very nervous in healthcare settings. But my experience at this centre of excellence was of outstanding care and support, and I am very grateful.

L. B.

Just want to say a huge thank you to Mr Chandrashekhar for he's time, help and professional input regarding my partner and x-ray for their help in getting my partner back to work!!! Superheroes!!

S. W.

Amazing service from the team there led by Professor Cerio and Alba Dieguez. I had a cyst removed and every step was clear and with a positive attitude and I can confirm that they are LGBT-friendly

P. B.

I had problems from a previous Operation (elsewhere) and was told that Mr V. Gulati would be the best person to see for a Hip replacement. Had a Consultation and then the Operation was booked. The Operation was carried out on the 8th July this year and went well and was a complete success. It was thanks not only to Mr Gulati who was brilliant but also the Admin and Support Team at the BMI Hospital. From the moment I went in until the moment I left I could not have asked for better care and treatment. I always say that "the proof is in the pudding", within 8 weeks I had stopped using the crutches, so a big thank you to all concerned. 10 out of 10 :-)

S. E.

I attended The London Independent Hospital for knee injury on 28/11/2020, 12/12/2020 and I must say, amazing staff's, including Mr Vivek Gulati - Consultant Orthopaedic Hip & Knee Surgeon, Ms Raj and Senior Radiographers Ms. Shela Diaz and Mr Arlan as well as radiologist Dr Manpreet Gulati . They were all extremely professional, helpful, respectful and kind. Flexible appointments and no waiting at all. Very impressive and outstanding service, Hospital is very clean.

M. L.

I have nothing but words of appreciation and gratitude to the staff in the hospital. I had a procedure here last week as overnight patient and everyone from reception to the ward staff are second to none. My admission, theatre visit and recovery all went very smooth but to my surprise, next morning the ward manager came to my room not at my request but actually just to check how I was doing and ensure that everything was going as planned. When I asked why this was out of curiosity he told me that everyday at some point he tries to visit every patient to check if everything is well and to offer any assistance if needed. This is not something you get everywhere these days and made me feel cared for and valued as a patient and costumer. Facilities are a little outdated but the excellence in the care given makes this a very small issue in comparison. Thank you and very well done

L. D.

I was admitted here twice recently as an NHS patient. I was treated well by the medical staff and nurses, which I am grateful for. However the LIH's communication/admin processes were extremely poor and caused much confusion and stress. For example, the afternoon before one scheduled admission I had still not received any time/admission instructions and was being told my name could not even be found on the surgery list. The weekend telephone switchboard staff are rude. Finally, both times I visited there was almost continuous loud drilling work taking place at the hospital for several hours - the last thing you want to hear when you've just had surgery. If I had paid directly myself to be a private patient at LIH, I would be extremely disappointed.

A. S.

Completely positive experience from beginning to end at the BMI London Independent Hospital in Stepney for my open septorhinoplasty operation in Sept 2020. For each of the 3 pre-op appointments I waited only a short period of time before being seen and on the day of the actual operation I felt like a priority and everyone was extremely polite and professional. I stayed overnight and the attention and concern from all of the staff was really first class. Both the eventual procedure, (see below my separate review of Mr Kassam who carried that out), and the after-care really couldn't have been any better. I would wholeheartedly recommend both Mr Kassam and the BMI to anyone without hesitation. 'I had my consultation with Mr Kassam in early August and was immediately impressed and persuaded that he was the surgeon to carry out my open septorhinoplasty due to his obvious and genuine enthusiasm, experience and breadth of knowledge on the subject. Whilst initially investigating this type of procedure I had consultations with 4 other surgeons but had no doubt whatsoever that in both relative and absolute terms Mr Kassam was the correct and only choice. I am writing this review less than 168 hours after the surgery even began. The care and dedication Mr Kassam took in explaining to me everything I needed and wanted to know throughout the intervening period between my initial consultation and last week’s surgery transferred and extended into the operation itself. During the procedure he spent additional time to get everything correct and the result was I had very little bruising, no pain whatsoever and this morning when I had my splint removed I was nothing short of thrilled to see my new nose for the first time. Prior to the surgery I had sent Mr Kassam a photo-shopped image of how I wanted my nose to look and he has replicated it exactly. For my nose to look as great as it does, so soon after a 4 hour operation, seems to me to be nothing short of miraculous. I cannot recommend Mr Kassam highly enough and have no doubt whatsoever whether it is rhinoplasty, or any other surgery which Mr Kassam undertakes for you, that you will be in the safest and most skilled hands possible.'

T. H.

I saw Dr Parkes for a gastro consultation and he was amazing, explained everything so well and was so attentive to detail and always listened and answered any questions I had, he is also so lovely. I also had a gastroscopy and an US (with Dr Jaffer, who was brilliant) and all the nurses and Dr Parkes were amazing during it, I felt so comfortable and felt very well looked after and did not feel anxious at all, the whole process was really easy and everyone in the hospital was so nice. Would highly recommend!

K. w.

I recently in Oct 2019 had back surgery and I cannot thank Surgeon Mr Natali enough for giving me my life back, pain free. The hospital is excellent, all the staff were excellent, including the theatre staff and the ward staff, everyone was just so nice and made my time in hospital so relaxed, the treatment I received was absolutely marvellous, I would recommend to anyone to use this hospital ,if you can, you won't be disappointed. Once again, I thank Mr Natali excellent surgeon, explained everything clearly before and after, I was completely at ease. After care has been superb as well. Thank you.

M.

My experience here as an NHS patient (I've spent a lot of time in the Royal London for other things)has been exceptional.

D. A.

Amazing Services !Great Team! thank you so so much ! I was one of the patients in this hospital twice and every single time I’m so happy and pleased how doctors and supporting staff working there!How much dedication put into that! I had an operation with Dr.Ako Nnochiri a big massive thank you for your treatment and putting me at ease!This is my second day after operation and i am at home doing great-usual routine-cleaning flat.,cooking..,laundry etc:) I wish you all the best in your life and your hard work and many many happy patients as I am!

R. L.

Had a hip operation, Dr Gulati a brilliant surgeon done a great job, have no more pain in that hip. The nurses, physios and staff were also brilliant really looked after me, the room a food was wonderful, I rate this hospital very highly, would recommend anybody needed treatment to go here. Thank you guys.

S. T.

I went to Ms Mukhopadhyay's consultation hours in the gynaecological department of BMI London and was extremely pleased by her medical expertise, straightforwardness and kindness. She took the time to explain several medical options to me, and patiently walked me through the following steps to come. It was an overall very pleasant experience and I felt like I was in good hands. Thanks so much!

A. B.

Mr Sivaraman orthopaedic spinal surgeon is one of the best you can come across. Kind, gentle, genuine and extremely specialist. Highly highly recommend

B. K.

I'm surprised anyone can be upset with this place. I've had a surgery done with Mr H. C. Godbole who was one of the nicest doctors I've ever met! I actually got my timings wrong for my surgery, called in the morning (after my appointment time without realising it). A receptionist/nurse went above and beyond to book me in the same day for a slightly later time. Been offered nothing but smiles and top class service all round. Excellent place. If I ever need to get a surgery again (hope not!!), I hope I'll end up here again. A++

M. C.

I had a generally positive experience but with two noteworthy drawbacks. Still giving 4 stars as the most important bits (facilities and the surgery itself, a tonsillectomy) were definitely positive. Positives: * clean and comfortable premises * competent, professional surgeon (Dr Gillett), anesthetist and most nurses As for the negatives: 1. A nurse (whose English was very hard to understand, by the way) behaved very unprofessionally with a colleague when I was in the anesthesia room. He refused to double check the information on my bracelet (as is procedure, I imagine) when asked by a nurse colleague, claiming he already did it before. Asked once more, he refused AGAIN and simply left. The other nurse and I were both baffled. This shouldn't be happening in a hospital, especially in front of a patient. 2. When doing the surgery pre-assessment I had the worst blood test of my life. Maybe the phlebotomist was inexperienced, but she couldn't draw blood from either arm. The whole ordeal took more than 30 minutes. Knowing I tend to get dizzy, I asked her if she could incline the chair but ignored my request. I admit I have always had some troubles with blood tests, but never this badly. The anesthetist was able to find my hand vein in a few seconds, despite the dehydration necessary for the upcoming surgery. 3. After being discharged from post surgery I was given a handful of leaflets, some discussing the pros and benefits of my surgery. Not terribly useful to have AFTER the surgery in question, don't you think? 4. I was asked the same questions 3-4 times (either in writing or orally). I understand that double checking is good, but at times I felt like a broken record.

L.

I was looking for someone to help me for the last 10 years , after a filler injection went horribly wrong, my lips became seriously fibrated and big , It completely destroyed my lips and face , my lips became like a goat lips , it was horrible and ugly , I found the hospital at the point when I was so desperate and hopeless, Dr Karim KASSAM was able to help me ,he took out the filling and the fibrated tissue , I became able to look at my face in the mirror again . when every other clinic gave me a ridiculously expensive price, Dr Kassam helped me with a very reasonable and acceptable price that I was able to afford. Will always be grateful and thankful to Dr KASSAM and his team , thank you all...

M. B.

Since my optician confirmed that I had a ripe cataract in my right eye that would need to be extracted, l developed cold feet. I have been going to the opticians and have got used to them and their environment. Going to the hospital for an eye operation at my age got me a bit worried. However, l saw Mr. Mark Hulbert at BMI THE INDEPENDENT HOSPITAL. He was very reassuring . He re- examined my eyes, then went on to explain what the procedure entails and what l should expect post operatively and the immediate future. I am yet to have my operation. The hospital location and it’s accessibility makes it very convenient to both private and public transportation. The hospital environment was very clean and the receptionists were very pleasant ant helpful.

A. V.

I have just have preliminary examinations for a cataract operation later in the month. I’m a very panicky patient, and Mr Hulbert’s calm and patience , as well as his willingness to explain, is making me quite confident I will have the courage to go on O day! The clinic itself is pleasant and quiet. I found the staff helpful and pleasant.

M. S.

I had right shoulder muscle wear and tear problem which was solved very quickly and efficiently. Doctor was very polite and helpful. All praises goes to nurse call Angelica who was so positive and friendly to me. When you are sick and see friendly and helpful faces around you ,makes you feel comfortable and you recover soon then expected. I would definitely prefer going there again and again. Being NHS patient I was taken the same care as other patients.very clean and tidy. I would thank my Doctor Sony for quick response and treatment.

W. N.

I was seen by many members of staff over a one night stay following an operation. All were very friendly, very attentive, and consistently checked on me to check that I was fine. The physio Sania made a painful surgery easier to deal with, and helped me understand the timeline of checkups/appointments etc.

E. G.

I have regularly attended to Mr. V Gulati and I would like to massively Thank you for him! I have been in many other hospitals UK and around the world, but BMI The London Independent Hospital services starting from reception lady's just amaizing. I absalutly feel like I came something absolutely different. What a nice experience and what a pleasure to meet Doctor Mr. V Gulati. I have so happy for all help, support and excellent explanation, how, what.., and all the rest, and so easy to understand for normal person like myself. Thank you for MRI staff people it was fantastic experience and made so easy for myself. I would like to say I definitely will be back if I just will need it & I definitely will RECOMMEND to my family, friends and colleagues or anyone need help. All staff you are five starts. High standards hospital with great customer service & professionalism. Massive Thank You!!!!!!!!!!!

M. R.

Having been referred through the NHS, I read some of the reviews with trepidation but our experience was practically perfect. We waited about half an hour for my husband's appointment, but they're clearly busy and the reception staff were all friendly and helpful. When we saw the consultant, he was polite and professional, apologised for the wait, explained everything perfectly, booked a follow-up visit, referred my husband for blood and urine tests which were carried out immediately with no wait, and then sent us down stairs to book a scan -- the booking was made at our convenience the following week. Honestly, I don't know what the other reviews are complaining about. It was brilliant from start to finish.

S. G.

Great specialists, lovely nurses. I had a knee surgery, everything was great. Room was clean and comfortable, food was delicious (with many options, vegetarian too). I felt supported and well cared. Thank you!

R. W.

Such a positive experience, friendly, caring and respectful team that work here at the BMI. I was well looked after ! Sami and the rest of the team, really made me feel safe and in good hands . Thank you all so much !!

J. A.

Excellent staff and facility. Dr Kassan managed my treatment quickly and effectively. The procedure was carried out by a true industry expert and his approach was comforting and filled me with confidence. I cannot recommend BMI London Independent Hospital enough!

m. c.

I was delighted to meet and speak with Ms Debjani Mukhopadhyay. As an emigrant, its very important for me to be treated the way Ms Mukhopadhyay did it, namely explaining me in clear, plain English about my condition and the necessary procedures to be undertaken, being proactive, asking specific details concerning my medical record and empathizing with me. In a nutshell, she is a true professional, who gained my trust for the surgery that she will perform it.

S. H.

My Mum was recently admitted to the BMI London Independent Hospital for a knee replacement procedure. The care she received from Mr Gulati and his team was exceptional. Nothing was too much trouble for both the night and day staff, and we cannot thank everyone enough for their care. On behalf of both of us - THANK YOU!

W. P.

I recently went to the BMI for a process which culminated in a cataract operation undertaken by Mr Hulbert. Mr Hulbert took great care and patience to explain the options available to me at my first appointment. The procedure itself went exactly as I had been led to expect and the follow up outpatient checks were a model of care and professionalism .. The other BMI personnel and the hospital itself were good and the hospital was very clean.

a. a. b.

The hospital appears tired but the staff brought the place up to scratch with good care positive attitude and some great humour thank you guys and girls really appreciated your taking care of me

A. M.

My husband just had heart bypass surgery at this hospital and we can't thank all the staff enough. The incredible doctors, nurses and staff in theatre, ITU and the ward are all such amazingly wonderful people. The hospital is professional and friendly from the medical and physio teams to catering and administration. Another family member was treated here for the same condition 12 years ago and again they were brilliant. Food offered good choices and some healthy options for cardiac patients. It was a very quiet, relaxing hospital for visitors too. When your loved ones are being treated you have enough to worry about so it helps to have such peaceful surroundings where the staff are so friendly and helpful. The attitude here really helps speed up recovery too!

R. D.

Amazing place with AMAZING PEOPLE, working in it! I was so worried for a procedure like colonoscopy, but the team were more than positive, patient and explaining everything in details. Such nasty procedure passed in no time, with no issues and even laugh and good mood. The aftercare was brilliant as well. I am amazed! THANK YOU!

K. M.

My name is Kathleen M Murphy, I am currently a patient with Consultant Mr V Gulati who is treating me for bursitis in my right hip. I feel that it is only right and proper to comment to Management at BMI London on the professionalism and giftedness of this specialist. I have been a patient with him since March of this year and I have had the greatest possible care. I particularly want to draw attention to my experience in the following areas: Attitude to patient - Mr Gulati shows himself to be a patient-centred professional who is most respectful. From my first visit he always greeted me by my name making clear that he had prepared for the interview, studied the scan and the accompanying notes and was aware of the dignity of his patient. I comment on this latter point because I have heard some consultants on entering the waiting area simply call out, “Next” or merely address the patient by their surname. He has always escorted to the consulting room, offered a chair and with that personal touch, asked, “Kathleen, how are you today?” Listening skills: He has displayed not only a remarkable skill in analysing the medical record in front of him but also in listening to me as I outlined the history of my condition and the pain I had, and continued to suffer. He gave me the impression that we were in a shared partnership and journey in to a medical diagnosis and an agreed decision on the way forward. Preparation for the procedure: Mr Gulati saw me in advance of the procedure and explained exactly what he planned to do, the outcome he expected, the care he thought I would need to take for the three days following the procedure. He then asked me what I thought about what he had done. Physiotherapy: To my surprise, having carried out the procedure he was quick to recognise that I would need physiotherapy in getting the hip and surrounding area strengthened in order to become more fully mobile again and ready to return to my work in Chaplaincy with all patients and especially the terminally ill and dying in Guys and St Thomas’ Hospital. This physiotherapy was, and continues to be, a huge source of encouragement and support to me. Reviewing results of procedure six weeks later: On my return for my review Mr Gulati gave me a feeling of reassurance by demonstrating that he had read his notes from the procedure which he carried out. He then queried my experience and the rate of progress following the procedure. On hearing that while there was an improvement, a lesser level of pain had gradually returned, he proceeded to offer the next step in treatment. I simply could not ask for greater care or more professional treatment. In conclusion, I believe that I, and all those who have the good fortune to be designated Mr Gulati as a consultant, have been given a great blessing by those responsible in the BMI London independent hospital. Thank you for reading this review and for the wonderful care that you ensure is given to your patients and the care you take in selecting real quality medical professions - in my case in the person of Mr Gulati, a consultant of special commitment, skills and dedication. Kathleen M Murphy (Rev Dr)

F. R.

I've had the pleasure of being seen by Mr Mark Hulbert at the London Independent Hospital for an eye test. Although the appointment was 40 minutes late, it was the end of the day so not entirely unexpected. I am a nervous patient and Mr Hulber explained very patiently the situation and answered all my questions. Even provided stats to support every probability!! Highly recommend it for a thorough and considerate examination.

J. M.

I have received exceptional service from all the staff; reception, nurses, accounts, consultant and patient liaison officer. I highly recommend this hospital. They have saved my life.

M. L.

Doctor Cerio was amazingly nice, kind and humorous. He listened to my concerns about my skin and walked my through the diagnostic in a simple and easy to understand way. I would definitely recommend him.

P. D.

Nothing bad to say about either the staff or level of care during my wife's stay at the London Independent for back surgery. She was treated with great courtesy and friendliness. We highly recommend this hospital.

a. z.

Great facility and great service. Super professional and very caring staff. Dr Marshall is terrific, Nora Sewell and Alba Dieguez in the outpatients section are brilliant and absolutely lovely people.

L. B.

I had to change the review after I've been here a few times. Firstly I had a bad experience with my appointment being pushed back by quite a while but then, after being here already 3-4 times and being treated well, professionally and with care I am very happy to change my review from the initial 1* to 4*, the specialist I've seen has always been understanding and explained everything well, also the waiting times are great, not longer than 10-20 minutes tops. I was referred by my GP to a foot specialist here as I have a painful Morton's Neuroma. 5 days before my appointment, after already waiting for month and half, they sent me a letter they had to push my appointment by a month due to unforeseen circumstances. How in the hell is that even possible? I'd just get on with it if I wasn't in daily pain waiting for the specialist to see me and help me somehow. I hope I'll change my review after the actual appointment but it'd have to be damn good because so far I'm just appalled and still in pain!

L. D.

I was admitted here twice recently as an NHS patient. I was treated well by the medical staff and nurses, which I am grateful for. However the LIH's communication/admin processes were extremely poor and caused much confusion and stress. …

M. B.

Since my optician confirmed that I had a ripe cataract in my right eye that would need to be extracted, l developed cold feet. I have been going to the opticians and have got used to them and their environment. Going to the hospital for an …

D. A.

Amazing Services !Great Team! thank you so so much ! I was one of the patients in this hospital twice and every single time I’m so …

A. S.

Completely positive experience from beginning to end at the BMI London Independent Hospital in Stepney for my open septorhinoplasty operation in Sept 2020. For each of the 3 pre-op appointments I waited only a short period of time before …

R. D.

Amazing place with AMAZING PEOPLE, working in it! I was so worried for a procedure like colonoscopy, but the team were more than positive, patient and explaining everything in details. Such nasty procedure passed in no time, with no issues and even laugh and good mood. The aftercare was brilliant as well. I am amazed! THANK YOU!

L. K.

Staff are so nice . Clean. Free coffee. Love this place. Had two teeth out everyone look after me and my husband. Thank you

S. H.

My Mum was recently admitted to the BMI London Independent Hospital for a knee replacement procedure. The care she received from Mr Gulati and his team was exceptional. Nothing was too much trouble for both the night and day staff, and we cannot thank everyone enough for their care. On behalf of both of us - THANK YOU!

О. К.

I went to Dr. Karim Kassam as I had experienced a jaw pain for a long time. He listened to all my complaints, accurately assessed my condition, expressed his point of view on the treatment and explained to me some of the questions that I …

S. H.

Ive just been discharged after a lumber discectomy. The room was well equipped and clean, the staff were both professionally superb and personally very welcoming and friendly. The food was excellent. Thank you for the care while i was a patient.

A. S.

Very good Hospital ,thank you. My niece had some investigations done and received treatment which resolved the problem very quickly . No delays, her Consultant Haematologist is very caring , also very friendly nursing staff, and cleanliness is up to the mark. Everything was sorted very quickly and efficiently. Thank you all ,I am very grateful for the care she received.

A. K.

I had 3 surgery on this hospital but I would like to mention about a nurse and his survive . He is a very kind heart to explain everything with care and even help after finishing his shift. I felt half a heal after he gave me the nursing . Everyone should follow him because he is a great nurse and a great person to be around with. His name is MARIANO! I wish him all the best for his career and god bless him. All the stars 🌟 are for him

W.

I have now been to this BMI hospital 6 times. I had 2 MRI scans, X-Rays, 4 appointments with consultants, pathology, and also cervical injections. So far, the staff were caring, skilled, and professional. Certainly one of the best hospital experiences I have had to date.

S. K.

Due to my health condition I have been visiting BMI London Independent Hospital (Stepney Green) few times within last months. This included consultations, pre-assessments and a procedure. I am a NHS patient but it didn’t make me feel any different from the others. Each and every time from the very first second till the very last one I felt like the staff members know what’s their mission and how important it is to make the patients feel comfortable and welcomed instead of stressed, uncertain nor discomforting. The hospital itself is clean and spacious. 5 stars well deserved! Big Thank You to anyone with whom I had to deal with!

m. a.

Mr Gulati, his team, the day care staff, night care staff, other nurses and physiotherapists have all been excellent. Professional, thoughtful, kind, reassuring, explaining everything that was happening. I could not wish for better care at any point.

k. f.

Staff were cooperative. Waiting was very minimal. I really felt relaxed n happy. Thank u BMI.

Z.

Good doctors, Good Staffs, Clean environment, I had a good experience here. 🙏 thank you 😊

J. b.

The team at the hospital were really helpful arranging my partners consultant in Kent to refer to one of their cardiac surgeons. They moved everything quickly and he saw the surgeon on the monday and had his triple bypass on the following saturday. I want to congratulate them on a great team. Annie, Vijay and the ITU team were brilliant Mr.Shipolini was kind and friendly and made my partner feel confident about the op.

L. G.

My daughter was there for a minor op yesterday. Staff so polite and explanatory. Special thanks to nurse Katherine that had a personality like sunshine as she entered the room. Also...amazingly. . Later that evening there was a knock at the door... my daughter didn't collect her med's so a staff member kindly delivered them to our door after their shift ended. BIG UP thanks to all xxx

L. V.

A good hospital. Very clean, hygienic and thorough when protecting patients from Covid. Temperature taken on arrival and before seeing practitioner. Professional and polite staff.

H. E.

The imaging department at the LIH are brilliant - supremely professional, helpful, and on time. It was a genuine pleasure to have my scan (which is saying something!).

T. F. B.

I had daily wound nurse appointments for a month at this hospital and the nurses were excellent, caring and made this journey easier for me! Thank you Alba, Melinda, Nola, Sasa and all the nursing staff, sorry if I mispelled or left out any names and thank you much!

C. C.

I was really lucky to be under the care of Mr Hulbert for my two cataract operations. Mr Hulbert was excellent and explained the procedure. I would recommend Mr Hulbert and the BMI hospital as all the staff where very good, professional and explained everything to me and were extremely friendly.

P. P.

Great experience My first visit went better than I imagined after some reviews I saw here. Staff polite and helpful registrar was a great listener made sure I understood everything first. The easiest blood test I ever had too! Diagnostic reception helpful and accommodating with appts. Couldn't find any fault this visit thank you

N. S.

Efficient and friendly service from all involved in my care. Sami helped put me at ease and showed me in. Great care from my doctor and his team.

9.

Fab imaging, main reception team and consultant. Always friendly and polite with outstanding care for my Mother. Thank you to everyone =]

I. G.

Dear Sirs I was admitted to the London Independent Hospital for day surgery on Tuesday 21st January. From start to finish I was impressed with the politeness, professionalism and care offered to me from the surgeon down. Many thanks for keeping me informed of procedure and looking after my comfort. Yours Ian Godfrey

S. H.

The staff are friendly and look after you. Consultant explained everything in detail and was a very bubbly person and made you feel at ease. Overall stay was lovely.

L. Y.

Very happy with the private doctor. However had an unpleasant experience when the nurse was taking my blood- the door suddenly opened and the second nurse pushed my nurse. I was lucky that no damage was done and the needle didn't go further.

R. A.

My consultant and physio and all the nurses are fantastic here . I am a nhs patient refferd here and they have treated me brilliant and helped me so much with my pain. They are so caring and kind and made me feel so comfortable and relaxed, I can no thank them enough

M. W.

My appointments have all been faultless, friendly staff, short wait times, very happy to be receiving treatment here.

A. B.

I have recently become a patient with Saira Nazeer, a respiratory physiotherapist at the London Independent Hospital. She has helped me with a lung condition, bronchiectasis, with which I've suffered for a few years now. Saira showed a really deep knowledge of the condition, listened very actively to the challenges it had been causing me and gave me a focused group of things I could do differently in terms of breathing techniques and other lifestyle tips. They have had an almost immediate effect and have improved my quality of life enormously. Saira was very understanding, helpful and knowledgeable - I would recommend anyone with a respiratory condition to get treatment from her.

K. H.

Excellent care and expertise from Mr. Mark Hulbert in Opthalmology. The entire outpatient experience was professional and seamless. Overall a well run hospital with friendly staff.

J. E.

I saw Mr Sethi with a knee injury I had sustained. Mr Sethi is an amazing doctor and surgeon. Really happy with the results of my surgery and would recommend him to anyone with a knee problem.

A. A.

I have received exceptional service from all the staff; reception, nurses, accounts, consultant and patient. I highly recommend this hospital.

A. A.

Been to this hospital a number of times and every time it was top notch patient experience. All staff involved in my care from consultants, to theatre staff and nurses were supportive, empathetic and friendly. A big thank you!

J. K.

Very pleased with my treatment here Had my operation and a one night stay was absolutely amazing can’t thank them a enough.

F. A.

Great experience with my consultant Mr Gulati. I was extremely pleased with his service. He listened to all my problems and guided me . Again, thanks to Mr Gulati, a great professional.

M. P.

I have had two knee surgeries at this hospital both have gone great my surgeon was amazing and explained everything very well so I understood exactly what was going on, I couldn’t ask for a better physio, Lewis has helped me every step of the way in my rehab and I don’t think I would be where I am now without the whole physio team, I can not fault the bmi London independent and would recommended it to anyone of my family or friends.

A. S.

The Surgeons, nurses and staff who work here are incredible. Felt so well looked after at every step of the way. Thank you!

M. S.

Excellent care from BMI and particularly from Anna the physio who helped me with my broken finger. Highly recommend the hospital.

D. C.

Pre assement had to wait over 2 hours for a booked appointment But Stayed in the hospital for 2 nights on the 9th of September, staff pleasant had no problems at all Only thing is they dont clear trays away unless you ask them to My lunch tray arrived at 13.30 and I asked them to clear it at 21.15 Other than that very pleasant will stay again if I have to

E. B. Y.

I've had a wonderful time at the Hospital. Always on time and every member of staff I've met has been lovely also! Massive shout out to the Imaging department!!

S. P.

Many thanks to Lee on reception for his very cheery and helpful attitude just now whilst trying to contact one of your departments.

G. G.

I’ve been here a couple of times and I’ve had a good experience so far. Hospital is clean, staff is super helpful and friendly. Thank you.

N. D.

Excellent, even got a space in the car park. Not crowded, staff really helpful and the whole place felt relaxed.

L. K.

Staff are so nice . Clean. Free coffee. Love this place. Had two teeth out everyone look after me and my husband. Thank you

J. M. A.

Had a knee operation on the 10th of July was in the hospital for three nights could not fault the level of care I received from everyone.was excellent would definitely recommend the hospital to anyone.still visiting the hospital to see physio and consultant still excellent

t. s.

Mr Hulbert service has been excellent, he has helped me a lot and I would recommend him.

B. H.

I had a hip op at the London Independant hostpital. The staff , food and nurses were excellent. The surgeon and support staff were fantastic.

E. M.

My first time here, and this was an excellent experience, swift, efficient and friendly. I feel very reassured, and sure that I am in extremely capable hands. Looking forward to the next visit. Thank you.

Y. Y. M.

The hospital colonoscopy department is wonderful, I really enjoy hearing the staff laughter and interaction. Been updated on what was going on helps, Great atmosphere!!!!

J. C.

Just had a small preventative hernia repair, and not only did everything go well but the all of the staff were very caring and professional. Excellent experience! Thank you to everyone

a. m.

I AM AWAITING SURGERY AT THIS HOSPITAL. I AM SO GLAD I CHOSE THIS HOSPITAL AS THE CARE I HAVE GOTTEN SO FAR HAS BEEN OUTSTANDING, EVERYONE FROM THE SURGEON, RECEPTIONISTS, NURSES HAVE BEEN SO HELPFUL. A SPECIAL MENTION TO SHOLA JOSEPH WHO HAS GONE OUT OF HER WAY TO HELP ME WITH BLOOD PRESSURE ISSUES, SHE MAKES YOU FEEL SO AT EASE, LOOKING FORWARD TO HAVING MY OP IN THE NEAR FUTURE, WITH SUCH LOVELY HELPFUL PEOPLE CARING FOR ME, I AM LOOKING FORWARD TO HAVING MY SURGERY THERE.

J. G.

The staff and the service is amazing! The hospital though, is very tired and needs an upgrade

E. C.

Amazing staff! fast, clean, nice! Best & most efficient hospital i have ever been!! Highly recommended!

H. S. A.

It’s a very good care, easy going and excellent care they provide, I would recommend the doctor Bajaj as very detective diagnosed problem and quick follow up,I would like to thank him for what he did for me.

K. L.

Receptionists and nursing staff are friendly. My consulting doctor is also amazing. I'm happy.

P. S.

My husband got an excellent doctor's attendance. All exams were done in the same day. Amazing!

M. M.

Brilliant hospital. Great staff a d doctors. Had a few operations here. Never had a problem. Car park at rear for patients.

L. M.

I was referred to the BMI as an NHS patient and couldn’t praise their service. All the staff were friendly and attentive

N. H.

Excellent hospital, Consultant was excellent.

T. 1.

Thank you for making my foot surgery seamless, especially Mr Nazir for amazing advice and after care.

G.

excellent, everyone was helpful, I was explained everything, I felt very safe and comfortable, staff were very supportive.

J. D.

Very professional and excellent service. I saw Dr Pozo Garcia for a mole removal and she was superb!

G. c.

Mr Tamer Theodossy and his staff were amazing! Very friendly and professional

A. S.

Great surgeon, caring nurses and helpful receptionists. All in all, a very good experience.

Z. K.

Great pace. Had my biopsy there

F. A.

Very nice staff, went in for a surgery, had a good time and care

c. s.

Great consultants with mininal wait times. I have always recieved great treament here.

J. T.

this is a hospital. They need to improve their service and good behave with patients family.

E. A.

Amazing staff, kind, professional and accommodating

L. R.

Extremely friendly staff. Very caring and observant.

A. C.

Fantastic treatment from Caroline Murphy in physiotherapy, so helpful.

M. f.

Mr Theodossy. No one can top his work.

A. V.

The staff are very friendly

D. T.

Great service on the times I have visited this far

N. f.

Well right now I need wheels, God willing 🤝

D. U.

The nurses, doctors and service was exceptional 👏

N. M.

The hospital staffs are friendly and helpful.

A. P.

Superb, great customer service and professional consultants.

L. M.

Massive delays but nice doctors

C. B.

Great place to receive treatment

ش. ا.

Very good hospital good doctors

S. S.

Really nice and kind staff

C. C.

Thank you for your quick response a

A. I.

Nice & clean hospital

B. c. 1.

Brilliant

C. M.

Great staff!

S. A. C.

Couldn't ask for more

I. R.

nice people

A. C.

Great place

K. A.

(Translated) She was banned from the hospital, and the treatment was very sophisticated and respectful.. and the doctor was very sophisticated in dealing with him.. and the translator Ibrahim was very respectful..She was banned from the hospital, and the treatment was very sophisticated and respectful.. and the doctor was very classy in dealing with him.. and the translator Ibrahim was very (Original) حظرت للمستشفي وكان التعامل راقي ومحترم جدا .. وكانت الدكتوره سفينه على راقيه بالتعامل .. والمترجم إبراهيم محترم جدا جدا ..She was banned from the hospital, and the treatment was very sophisticated and respectful.. and the doctor was very classy in dealing with him.. and the translator Ibrahim was very

م. ا.

(Translated) I am Mr. Mohammed Al Ali from Kuwait From the past 5 years of the wonderful hospitals service and work and I thank them all without exception and thank Mr. Dr. / James. Translator / Mr. Ahmed Moussa. Thanks to the physiotherapists. Thanks / thanks / thanks / to everyone I am Mr. Mohammed Al Ali / Kuwait 5 years ago of the great hospitals and service work, and I thank them all, without exception, and I thank Mr. d / James .Specialist kidney disease And the translator / Mr. Ahmed Musa. Our thanks go to the crew of physiotherapy. Thanks / Thank you / Thank you / for everyone (Original) انا السيد محمد ال علي / من الكويت من قبل 5 سنوات مضت من المستشفيات الرائعة خدمة وعمل وانا اشكرهم جميعا بلا استثناء واشكر السيد د / جيمس .اختصاصي امراض الكيلى و المترجم / السيد احمد موسى . والشكر موصول لطاقم العلاج الطبيعي . شكرا /شكرا /شكرا / للجميع I am Mr. Mohammed Al Ali / Kuwait 5 years ago of the great hospitals and service work , and I thank them all , without exception, and I thank Mr. d / James .Specialist kidney disease And the translator / Mr. Ahmed Musa . Our thanks go to the crew of physiotherapy. Thanks / Thank you / Thank you / for everyone

g. a.

(Translated) A hospital offering superior medical care and respectful medical staff (Original) مستشفى يقدم رعاية طبية فائقة وطاقم طبي محترم يراعي المريض

K. H.

م. ا.

(Translated) Great hospital (Original) مستشفى رائع

J. S.

K. B.

d. c.

K. J.

A. H.

B. A.

g. b.

Contact

Photos