Reviews of Crowne Plaza Birmingham City Centre, an IHG Hotel. (Hotel) in Birmingham (West Midlands).
Crowne Plaza Birmingham City Centre, an IHG Hotel
Central Square, Holliday St, Birmingham B1 1HH, United Kingdom
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Information of Crowne Plaza Birmingham City Centre, an IHG Hotel, Hotel in Birmingham (West Midlands)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
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Reviews of Crowne Plaza Birmingham City Centre, an IHG Hotel
P. H.Had a very nice stay here with my family. Room was very pleasant and free breakfast for children under 12 is a bonus. I stay in a lot of hotels for work, but rarely get to stay as a family. This will become a go to for both the next time we're staying in Birmingham City Centre.
T.The rooms are clean & the beds very comfortable. The facilities are neat & inviting.
The staff are generally great, with many contributing in a very welcoming way, …
J.I always visit Birmingham every December, with my sister to do our Christmas shopping and usually stay at a different hotel. This year we changed to the Crowne Plaza and were absolutely thrilled at the service, staff and our overall stay. …
d.Booked to stay for 1 night whilst wife went to a show.
Upgraded Spire Ambassador to executive room.
Executive lounge was not open due to staff shortages. …
D. d.What a great hotel. This is our 3rd stay at this hotel and our hotel of choice when visiting Birmingham. On arrival we’re we’re greeted at the door and asked if we needed any help. Booking in was simple and the room was fantastic and clean. …
S. S.Central. Easy to walk from there to lots of places. Big plus. Staff very helpful and friendly. Nice breakfast. A good choice. Did not eat in the restaurant though. Room comfortable. Only negative was the bathroom. Shower basic. Usually get better toiletries in this standard of hotel. Would stay again though.
P.The overall experience staying at the hotel was excellent, all the staff were both friendly and professional. …
O. A.Enjoyed staying at this hotel. It's very close to the Birmingham new street station and very central, so easy to get to all the shopping areas. The staff were very nice and welcoming. Room was very clean. The mattress needs to be changed, you could feel the springs in it. The air conditioning in the room wasn't cool enough and it was quite warm. Windows could not be opened due to fall risk I guess. Breakfast was buffet styled and mostly continental. Overall, great place to stay.
P.I'm a regular visitor to this hotel and while the rooms are always comfortable and clean and the food is always great, what sets this hotel apart is the amazing staff. When I stay here, I don't feel like a guest. I feel like a family …
V. f. S.Stayed in the hotel for a couple of nights for our daughters graduation. Excellent location for visiting the city centre, with onsite parking, quiet and comfortable rooms, and a good breakfast buffet. The staff were friendly and efficient, …
J. B.Big room, big comfy bed. Air con worked well. Powerful shower. Room clean throughout. Buffet breakfast selection excellent. Dinner was very nice too. Strongly recommend.
R.The hotel I stayed at was in Birmingham. Within a few minutes walk, is the Grand Central station which is connected to the Bull Ring shopping mall. The hotel staff were very friendly and accommodating. The internet connection was smooth and …
W.Stayed in a King room - very comfortable room with an excellent bed. Clean bathroom. Staff were very helpful, provided directions, gave a sewing kit when strap of mask broke. …
C.The hotel is in a great location, easily accessible from New Street station. The lobby area, reception staff and welcome all great. Breakfast and staff at breakfast really good. It's the room that let's the hotel down, two things in need of …
D.Spent 3 nights here in November. Very convenient for city centre shops, restaurants and bars. Train station also nearby. Stayed in a very comfortable club room. Breakfast extensive and tasty. Staff pleasant and helpful. Only problem inefficient air conditioning leading to room being far too warm at night.
C.I really enjoyed staying at this hotel. The staff was very nice and helpful, my room was spotless and the beds were super comfy. It’s definitely good value for your money. I will definitely be going back here for my next stay.
D.From beginning to end this hotel did not fail to impress, from the reception team to the very comfortable sleep fantastic. The room was clean, tastefully decorated and the bed comfort amazing. Breakfast selection also fantastic and the service brilliant. I recommend this hotel to anyone and everyone, thank you .
A. R.Stayed at the Crown Plaza for a concert at Utilita Arena (10 Min walk). Fantastic location in the heart of Birmingham. (Bullring looked equally close). Hotel was clean, modern and well maintained with extremely helpful and friendly staff. …
S.All the staff were very helpful and friendly. The breakfast staff too. They were very quick and were in hand when they were needed. The room was very clean and spacious. Only problem was the car parking. There was only a limited amount of …
S.My overall experience was really good and I would stay again. The staff were very friendly and helpful and the rooms were very clean. My only complaint was that the mattress on our bed was very soft. When you and someone else lay on it, you both roll into the middle. Other than that, I would diffiantly recommend staying here.
J. R.The room was nice enough large comfy bed lots of pillows. Even though I was upgraded (I am a Gold Elite Member) - no bathrobe or slippers in the Club Room!
No hot water in the shower and I wasn’t about to sit in the bath under current …
S. M.Staff fantastic, breakfast great. Disappointed with room. Marks/stains on curtains and carpet. Bed clean and comfortable. Just felt for the price over £200 for one night was excessive. Room was tatty. No information in room regarding room service, checking out, safety procedure
W. B.Ok hotel, now starting to get a little dated. Had to swap rooms due to shower not working. Good central location with car parking. Good breakfast,
D.The rooms were clean and modern. It was great to find a mini fridge, iron, hairdryer and tea and coffee in the room also. The nicest thing from staying here was the staff. Reception, bar staff and the breakfast staff were so friendly and …
T. S. &. E. G. 1.First of all. The staff were brilliant. They were so friendly and helpful and caring. We could not have asked for more. Thank you. Great location next to the Mailbox and 5 minutes walk to Grand Central. Car park underneath the hotel reasonably priced. Warning, don’t park in the numbered bays! They’re private parking only. We love Birmingham (apart from the roadworks) so will be back to the Crowne Plaza.
J. O.Nice hotel well situated between and the shopping and entertainment districts. Good sized rooms and attentive staff. Great for a city break.
A. H.Helpful friendly staff, large clean rooms and within walking distance of the city centre and bull ring. Our only downside was the price for parking, £20 for 1 night we felt was a little steep, but overall good experience and would return.
F.Yolande at reception was excellent with fulfilling my request for my booking which I made for niece as a wedding gift for her wedding. My niece was super happy when she received a personal note to congratulate her on her wedding and a …
T.Third stay at this hotel because of the convenience of the station and music arenas.
The hotel is spacious and the beds are comfortable and the showers are nice and …
J.We were 2 lone females attending a gig at the Symphony hall. The location was perfect. It was about a 10 minute walk from New St train station to the Crowne Plaza and about 5 minutes to the Symphony Hall. Staff were attentive and really helpful. The room was spotless and really comfortable.
D.I’ve visited this hotel several times and on each occasion the experience has been excellent. The service from checking in to checking out is efficient and consistent, the staff are always so welcoming and friendly. The location is ideal, definitely worth a visit
H.The staff at the hotel.. from the moment we checked in until checkout, was fabulous. They were very polite and helpful. I would definitely book this hotel again for my stay in Birmingham. The sweet lady who was incharge at breakfast time …
J.Really nice team working there which made a huge difference. They were all personable and went above and beyond at every encounter- they all had a sense of humor too which made me feel at home. I will stay again when I travel for work. The …
K. P.The hotel staff were all friendly and accommodating. The room we has was a twin double room on 4th floor and was clean and large. Tea, coffee, kettle, biscuits and water bottles x2 in the wardrobe.
There were only two towels provided in the bathroom which was odd given that it was a room that slept four people!
Air con wasn’t really cold and was quite loud but it didn’t keep me awake but might bother others.
Only criticism is that, for a room that cost the best part of £400 for one night, I wouldn’t have expected there to be chips in the woodwork or stains splashed up the curtains which was disappointing and I most certainly would have expected the bottom sheet to be properly fitted on the bed!
M. L.Good standard hotel. Typical Crowne Plaza. Pleasant staff and good rooms. Let down by very long wait both at check in and check out. 6 positions but only 2 staff on duty.
B. R.The facilities are great and all the staff seem friendly and approachable.
Our meeting room had a large TV and plenty of water and little sweets.
We had frequent breaks with wide variety of tea selections and coffee and the flapjacks and cookies were totally fresh.
P.Tge location on the hotel fringe us back year on year but this was our first return trip following the Covid break - it’s now located between a number of tall tower blocks that are very close - you need to spend your day with the curtains …
K.The staff at the hotel were very helpful and attentive, I had a great experience during my stay. Only small things to improve in the rooms but they were very clean and good size as well. Good for a business trip!
K. O.Had a great girls weekend. Rooms were clean, beds comfy, curtains are black out, bathroom was new and clean. The staff were lovely and extremely helpful and the breakfast was great too.
H.Well definitely stay here again. Lovely room, great night's sleep, superb breakfast, but the staff are wonderful and what made the experience; even left our luggage whilst we shopped.
L.Beautiful hotel with extremely helpful and friendly staff. I was able to check in early when I arrived which I had requested as I was only there for 1 night. The rooms have everything you need including a fridge and iron. The room was …
H. c.We stayed here for three nights( extending our trip as we were so happy with the hotel). We booked a club room and initially we were concerned as the lounge was closed. We were then told that instead we would have full breakfast in the …
C.First impressions are key to me. Tha hotel reception area was spacious, clean, good on the eye which straight away made you feel that you've made the right choice! …
S.General stay was fine but an early morning fire alarm was not dealt with well. Rooms a bit tired but comfortable. Shower in bathroom definitely needs a light…far too dark!
L.Whenever I visit Birmingham I always stay at this hotel. Above all else the staff really make the visit and make you feel special. The rooms are great and with a nice view of the city and the bathroom was spotless.
D. -. W. Y.After a really disappointing stay at a different Crowne Plaza, this visit really restored my faith in the IHG Brand. …
S.Had a really lovely evening, very impressed with the rooms and the price was reasonable. Separate lounge was unavailable due to Covid and that would have made it better. Room service was nice and efficient . Would definitely stay again.
T. G.Stayed here during a trade show at the NEC which could take 20-40 mins driving to get back and forth between depending on traffic.
The lobby is clean and the front desk staff were friendly and efficient. The bar/restaurant staff at night were a little slow and only seemed to be one or 2 working for the whole space. We had a small group of 4 to start then had a few other coworkers join and it took the staff a while to move us to a larger table while there where many open, we ended up just taking another table since it took a while for them to come back and move us.
The breakfast staff was super great and had a really fun mood for early in the morning and lots of different food choices for breakfast.
I stayed in the 4th floor and the as soon as I got off the elevator it smelled like cigarette smoke and did for the whole week. My room was fairly large and had 2 queen beds. The showers only have a half glass door and water got everywhere so make sure to put a towel down before you get out.
We tried to park in the hotel garage twice and there was a sign that said it was full an no hotel guests could use it, although it GPS and the hotel website both said to park there. you could see many open spaces and when we pushed the help button to ask where we could park the attendant was rude and just said it was full and to leave we called back to ask again and he didn’t answer, we buzzed again and he just said it’s full.
We had to drive in a big circle and back in the highway to go one block over and ended up parking in the mailbox building parking lot and has to walk a ways with luggage to get back to the hotel.
The mailbox building has some good food and drink options and we should have gone there instead of the hotel bar at night.
K. S.I booked this hotel with 7 teenagers - it was a shopping weekend for my daughters birthday. I had 2 interconnecting rooms and it was £114 a room including breakfast. I was not expecting a lot for the price but I just had to write a review and commend everyone working at the crown plaza Birmingham. From the reception to the restaurant. Everyone was super friendly, I was impressed at how they reacted to all the girls - with respect and kindness. Usually I find children are ignored but not here.
The breakfast was really very good. All freshly cooked, nothing dried up and cold.
An absolute bargain and somewhere I would definitely recommend and come again. Thank u everyone for making it a great weekend
P.A lovely hotel in a great location. The staff were very friendly and welcoming and we had a thoroughly enjoyable stay. Would stay at this hotel again.
G.I would like to take this opportunity to thank everyone involved in the day to day running of this hotel as I was able to enjoy my stay after not been anywhere in nearly 2 years. The heater in my room that wasn't very good did give me an …
J.We visited this hotel to break out of our covid bubble. Reception was excellent and our room was perfect for our needs. All the staff we had dealings with were professional but charming and friendly. We felt covid safe with no issues. …
A.Good location near Brindley Square. Large comfortable bed. On the day I stayed, good breakfast, although I believe on other days it is a buffet. The only negatives were 1. Air conditioning is bedrooms is rather old and noisy 2. Too many …
K.I travelled with 7 teenagers - I booked the hotel as it was within my budget. I was not expecting a lot but I was very pleasantly surprised. The staff were all extremely friendly and helpful. Usually teenagers are ignored but the staff …
Y.Have had several enjoyable stays at The Crowne Plaza Birmingham over the years.
It was extremely pleasant to return to the property after eighteen months absence, …
V.We paid one hundred and eighty pounds for room only for a one night stay at The Crowne Plaza, Birmingham. The room was nice but nothing special. Comfortable bed and nice staff but rather expensive!
S.Hi, both reception and bar staff were fantastic as ever.
However, I have to take issue with the old, and very noisy, a/c unit in the room (1005). Every time it came on it made the most horrendous racket.
K.When we visit Birmingham again the crown plaza would be one of my first choices, it’s in a good location with parking next door.
The staff were really friendly and the food quality was excellent, what was even …
g. r.Good hotel with large breakfast spread. Only issue I found is that room TV doesn't have option of internet browsing or casting.
N.Great city centre location with ample parking right next door and steps leading to the front door. Friendly and welcoming staff, didn't use the bar or restaurant on this visit but menu looked good. Very comfortable room with good space and …
J.Had a fabulous stay. Great location and breakfast. Really comfortable bed and good quality pillows. Staff approachable and attentive
W.Decent hotel, clean comfortable and great breakfast
Pretty central and 5 minutes walk from the station
Friendly staff and good place to stay …
A.This is an efficiently run hotel. Very clean and comfortable. Beds are super. Staff are really friendly and helpful. Overall though the hotel lacks character and would benefit from something which might add warmth and individuality. I would …
D. O.Good place to stay, close to the city centre. Most importantly, very humble and friendly staffs. They are always ready to help to the best of their abilities.
w.We always stay here when we come up for the cricket and when I come up on business.
Well located, easy to find (once you know). …
D. B.Clean and comfy rooms. Ideally located in a pleasant area of Birmingham. Welcoming staff and an excellent breakfast.
V. D.Fantastic team of bar staff, really go above and beyond. Reception services need to be quicker especially at peak times and my colleague was unable to get a VAT receipt to be able to claim expenses.
V.Arrived at hotel and had to unload car while hubby parked the car as there was no parking outside available. Checked in, Maria was so lovely and accommodating. She checked on us even after we got into our room to check everything was on. …
c. s.The staff were professional, very helpful and made the whole experience special. The Club Lounge was well worth it.
C.The hotel was in the perfect location, a few minutes walk into the very centre of Birmingham so you have the best of everything, nice and quiet of an evening and easy parking whilst still having all the benefits of restaurants and bars etc. …
S.Modern hotel in a very good location and with very good rates for a city break. Spacious room with two double beds, very clean and in good condition. Staff was extremely helpful, especially in the restaurant. Parking space available below …
S.I stayed here before several years ago .
The room was large and clean but at times it got cold as the temperature was set . I struggled with the lack of plug sockets especially near the bed . However , …
A. T.Great Central position for both New St and Broad St areas, hotel staff that we met were all pleasant and helpful, especially Richard Westley the duty manager, who although we had one or two issues with our room..has definitely made us think that we will stay at the Crowne Plaza again....
S.Breakfast team especially Sylvia and Jess make this place worth attending without them I would probably go elsewhere but they make you so welcome. Mark the manager is also a really gods person who makes the guests feel valued
M.Every member of staff we dealt with made our stay excellent. Nothing was too much trouble, everything was done with a genuine smile and kind words. Our only gripe was the (still) poor aircon in the room - noisy, completely ineffective and a …
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