Reviews of Holiday Inn Express London - Excel, an IHG Hotel. (Hotel) in London (London).
Holiday Inn Express London - Excel, an IHG Hotel
1018 Dockside Rd, London E16 2FQ, United Kingdom
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Information of Holiday Inn Express London - Excel, an IHG Hotel, Hotel in London (London)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
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Reviews of Holiday Inn Express London - Excel, an IHG Hotel
R. S.Excellent stay: comfortable room with spacious area both to work and to unwind. Plentiful breakfast in a relaxing environment and excellent customer service delivered by William. Proximity to DLR Station makes it an ideal venue if you need to travel into the City - 18 minutes away.
R. C.Really comfortable bed and nice shower. Room was nice and clean in a nice quiet location. DLR royal Albert station is only 1 min walk away and this gets into central London quickly. Breakfast in the morning was tasty but did get busy about 9:30-10 am (Sunday). Staff were all very attentive during breakfast. Also they have a luggage room to store bags before / after checking in.
C. W. I.I was surprised just how good this hotel was. HIE has not always been a good fit for me, but everything about this particular hotel was absolutely spot on. Every member of staff was warm, welcoming and efficient. The room and the common areas were immaculate and the restaurant was informal and simple to understand with a limited but well prepared menu. Self service breakfast met the same standard. I would certainly stay here again if the need arises
r.The hotel standard was what you would expect from a Holiday inn express. Had a relaxing drink at the bar and ordered food in the evening. The evening meal was poor half the menu items were not available, ordered nachos that were bland and a …
S. B.Hotel room was roomy and very clean with large very clean bathroom and large shower. However, bed was uncomfortable to sleep in. Pillows were very hard and very high, very thick so they were impossible to sleep on, unless u like sleeping on your back facing the ceiling
Also the mattress protector must have been made out of plastic because the bed was very hot.
The room fluctuated between being very hot and cold all night
There is no dressing table, but there is a table and chair in the room against the wall, it would be great if they could put a mirror on the wall so people can sit and do their makeup and hair.
This may sound a bit petty but the colour scheme of this hotel is very much like of a travelodge.!
Breakfast was slow, food not replenished, we had to wait a while for baked beans bacon and sausages as soon as stuff came out it was taken
Dinner options don't look great here your typical microwave meals such as curry, chilli con carne, lasange, sandwiches ect. Lady behind bar recommended the pizza as they were freshly cooked, restaurant was empty however, zero atmosphere.
There are three other hotels next to this one such as Moxy and the Hilton you could eat in there although the menus were pretty similar. Moxy has a good bar area bit like a pub so we ate and drank there as there was a nice atmosphere, as
Tip ***bring your own drinks and snacks, there are NO shops within walking distance, a can of fizzy drink here costs £1.80 from vending machine and £2.50 behind the bar. Yikes!
R. M.Just returned from a fantastic 4 night stay at this hotel. Very clean and well stocked room. The staff absolutely make this hotel! The reception staff were very friendly and attentive. The breakfast staff, especially Lesley were amazing! Such a lovely team! Great service Holiday inn express! You’ve converted me from some of your higher star neighbours who you out perform!
O. O.The hotel is so lovely from the front desk staff to the restaurant staff, House cleaning etc. They are readily available to render a helping hand! Susan was great when I checked in. Did I forget something, there is a chance you get early checking if you ask. I love it here
D. G.Having had a flood at home and needing somewhere quick for a couple of nights I looked over the excel, HIE might not be the cheapest but for what you get is well worth paying the extra few quid compared to other hotels nearby, have stayed here before a few years ago and know its usually a good hotel.
Checked in and very nice lady on reception, got my son some colouring pencils and the placemats from the restaurant, all the staff we encountered have been fantastic.
The room ... family room with a sofa bed, sofa bed was actually really comfy and I did consider turfing the boy out, but the wife said no, the main bed was comfy enough though, room very clean, bathroom very clean, no faults found at all in that aspect, one little spot light out but that's just me being really picky.
Would i stay again ? Oh yes, if I didn't live 10mins away now it would be my go to hotel in the area again.
r.This hotel may seem a bit out of the way but it was great for our stay and visit down to London. It's only a few mins from the Royal Albert DLR stop or you can walk along the waterfront (30 mins) up to Canning Town and get the tube from …
d.I have mentioned in the comments how incredibly well we were looked after by Susan and her night service team. We were a late (post midnight) booking and arrival. We were treated to some excellent customer focused service, made to feel that …
H. M.Staff were cautious and proactive! Nice and warm smiles, and breakfast was fantastic! Kudos to Mo and the gang at the reception! Well done guys. Definitely looking forward to another visit!
C. M.We were greeted by very friendly and helpful staff, the communal areas, reception, bar, lounge and dining areas we always clean and tidy. …
M.Staff all very friendly and helpful. Pleasant room with a reasonably comfy bed - everything clean. …
V.Stayed for 1 night as we where attending
The Comic-Con at the excel so
One Train stop away. …
M. R.We booked for 4 nights and stayed in a family room. The sofa bed was rather uncomfortable but the large bed was comfortable. The pillows were just right. Walk in shower was great. Toilet facilities as standard. Generally, clean and …
P. K.Service was excellent and location is great, really close to the Excel centre. Staff was kind and the room was clean. I had an allergic reaction the second day of my stay which was a bit scary but the detergent they use must just be quite strong.
F. t.We decided on a last minute stay in London and found an great deal online. As a family of 5 we need 2 rooms, which bumps up the price, but this was good value, especially as breakfast was included. …
N.We stayed here for 2 nights in July. All I can say is what amazing staff. So friendly, kind and helpful.
Susan, Ella and Paula made our little girl Paisley (2) feel so special. The …
H. L.Stayed here for MCM Comic Con and had a great time. The staff are lovely, always very kind in dealing with requests for pillows and toothbrushes that we had either needed or forgot! The breakfast is solid, the food is replaced quickly and efficiently, and the reception area is very comfortable. The rooms are spacey and clean. Only issue is there's sometimes a bit of a queue at reception at peak times but is expected at a hotel. Loved our stay here.
J.The hotel is handy if you have an early morning flight or arrive in late and need a sleep before continuing on with your journey. There is no shuttle service and the London taxis at the airport are not to happy to provide a 3 minute lift …
U. F.Our stay was good. I stayed with my family and we booked two rooms. Staff was helpful and cheerful.
Location is good.Breakfast was average, needs more vegan and vegetarian food options. I found dirt and rusting at the bottom part of shower frame. Drainage filters was dirty and not fixed in room no. 234. Tea bags were missing from complementary drinks.
In covid times fresh air ventilation/windows (which can be open) in rooms would be great. Rooms have fixed windows and central air conditioning.
S. M.Hotel staff were super lovely, especially Beatrice & Mohammed. The hotel was great value for money, massive comfy beds & great shower. Breakfast was included and ample. I would have given 5 stars but the bar wasn't really 24hrs & it would have been nice if breakfast had vege sausage or mushrooms but really nothing to moan about. We had a great stay!
R.Value for Money, friendly staff , able to meet our need with a child.
Breakfast was lovely . Parking available at extra cost.
Room was clean and had plenty of towels efc . …
a. y.Just returned from a lovely short stay there .The hotel has a great location minutes walk away from DLR station and Excel . It boasts its own safe parking area in an enclosed yard . The staff were lovely and friendly from Lina on reception and Lesley and Emily made breakfast an enjoyable experience. Our room was spotlessly clean with a really comfortable super king bed . Despite being so close to City Airport there was no noise at all . This is probably one of the best hotel experiences we’ve had for a long time .
P.Excellent hotel in great location, room was very clean and comfortable, parking was good felt secure good value £10 for 24 hours.
All staff very helpful and friendly, especially Lesley and Emily at breakfast, …
B. T. J.Excellent friendly staff, always willing to go the extra mile. Hotel spotless, being cleaned constantly . Rooms comfy, nice bed, perfect for our small family. Easy access to DLR. Decent breakfast
S.The hotel staff were amazing we had a group of 18 with three wheel chair users. The DLR was only two minute walk away. Nice walk along the dock. I’m fussy with my food but the rest of the group enjoyed their breakfast and the staff would …
R.Overall an enjoyable and comfortable stay. Staff very helpful and friendly, breakfast staff jolly.
Breakfast choice was good for a holiday inn and was hot and refreshed …
M.Spent time here and it was smooth and relaxing. Room was spacious and constantly cleaned. Breakfast was basic but very good for the amount paid. Easy access to DLR service at Royal Albert. Overall, it was a basic hotel but very very good compared to its contemporaries. Seem to have mastered that basicness....lol
k.I enjoyed my stay at the Holiday Inn Express. A clean room and comfortable bed is of importance to me and its what i got. It was close to the City Airport (walking distance) and to the conference centre. …
B.The location is fairly remote as far as inner city London gets but that's fine as we planned specifically for that because of parking facilities. …
C.Very welcoming and helpful staff and an excellent breakfast selection. Room was very clean and quiet and comfortable. Convenient to DLR station -- although local signage is not great, so get directions from the staff before setting out.
R.I enjoyed my stay. The rooms are comfortable with a good breakfast. I disliked leaving a £30 room deposit, which seemed petty and distrusting, it's not what I'm used to having to do. Otherwise my experience was excellent and I'd stay again.
S.Staff were very welcoming and accommodating. The room was clean and comfortable. Great selection for breakfast, including vegetarian options and the staff always had a smile on their face. Would highly recommend this hotel and I would certainly return back.
V.Good points: staff are very friendly and helpful, hotel is close to the Excel centre, has car parking, room was clean.
Bad points: fan in the room cannot be stopped and is noisy making it difficult …
Y. A.I booked two rooms at short notice at this hotel. It was generally good. The staff (especially those from ethnic minorties) were very friendly and helpful. Parking is available for £10 a day.
Checking in (Beatris) was smooth and welcoming. Checking out was easy.
The only slightly negative experience was that I wanted to take the breakfast to my room as my son was poorly and wasn't able to have breakfast downstairs. When I requested a tray to take the breakfast, the manager was upset and told me that no trays are allowed upstairs. I found this strange as there was no rule or sign saying this. If breakfast is included, the customer should have the freedom to take their breakfast wherever they feel comfortable. I suggest that either this rule is put clearly in the dinning area or customers should be allowed to take their breakfast to their rooms.
Apart from that, everyone was helpful.
A. a. R.Our stay was amazing! I loved the aesthetic of the rooms. The beds were exceptionally comfy and the rooms were both warm and cosy. The breakfast provided was really nice and fresh. The friendliness of the staff was excellent, in particular …
A. R.Good hotel, amaizing staff members, Aminata was very friendly and made us feel home, thanks to her and all the kitchen staff. Reception was very good as well always helpful 👍 👏
G.I have always enjoyed my stay at this hotel, couple of things were sort of average this time. We asked for adjacent rooms and we stayed ion the first floor which had a blue light keeping us up mostly. Also breakfast used to have fresh croissants but this time they were shop bought and I didn't enjoy them at all.
A. M.Liked: The location is great, a five-minute walk from the Royal Albert DLR station. The breakfast service and choices were great and the A/C in the room was very welcome!
Disliked: The dinner service was very hit and miss, some meals came out burnt, other dishes were wrong and many options were unavailable. The meal policy also discriminates against teenagers, if you book half board for the entire party (as we believed we had) they will only include food for children under 12 yrs without paying a supplement. They happily serve adults and children under 12, what a ridiculous policy??? The double bed was a little too small for us!
V.Everything about this hotel was great, the staff were soooo friendly it was amazing. The room was spacious . But they need hotel security at night, a line female having to deal with a bad situation is unacceptable for her and to have to deal with nightmare guests ruining other guests nights sleep
K. B.Fantastic location, helpful staff & great breakfast. We love staying here when we visit London, especially if you can get a runway room!
R. S.Love the room didn't realise just how far it is from central London but lots of transport food is plenty help yourself to breakfast as much as you want
S.I've just spent 11 nights at this hotel and it can't be faulted.
The bed was massive, the breakfast was really good, the staff were very friendly, I had an issue with my shower so made them aware and it was fixed by the time …
S.Not much to complain about other than being unable to manually turn off the extractor fan in the bathroom, is on all day from roughly 8am-10pm and when asking at reception they said they'd turn it off twice but never did. Other than that …
N. J.We had a wonderful week with lovely comfortable rooms and such friendly, helpful staff. Fantastic location with walks along the water and great breakfasts with delicious variety. Rates which we got were amazing. Thank you very much.
V.Superb warm welcome and hard working staff. I was able to check in early as my room was ready - such a bonus! Excellently treated and served by all staff within the hotel at all times
B. t. B.I was meeting a friend in the big city and decided to stay overnight. The Holiday Inn. Express, Excel seemed a good option and didn't disappoint.
(The reason for the title of this review is that it's just over the dock from …
A.I only stayed for a night in this hotel but would definitely visit again and again. Fantastic arrangement for easy access for COVID safe, hygiene, comfortable bed and brilliant staff. Would recommend anyone who is attending any event in Excel due to easy access to event venue and transportation.
A.The breakfast staff Aaminah and Rahul made sure we were happy at breakfast time especially where there was limited vegetarian and halal options, Cathy at the desk made sure we were happy during our stay and any issues we had she made sure …
S. M.Had a lovely stay here last night. Its perfectly located for London City Airport, Canary Wharf and the rest of London via the DLR which is a few hundred yards away. Rooms were modern, had good facilities and you get a great free breakfast in the morning. Every member of staff was really friendly and the hotel was still nice and covid safe with guests being requested to use sanitiser and masks around the hotel. Sadly not everyone does this but the hotel are unable to enforce any more that they do. Overall a lovely stay.
T. A.Wonderful three night stay, very friendly staff and service. Good breakfast, very clean room and other facilities. Had a lovely chat with front of house manager Victoria who is a credit to the company. Easy access to DLR. Will definitely use again.
h. t.Had a good time, seeing our daughter.
It was great seeing London from a different side and the connection to central London was good. …
D.We stayed for one night but couldn't fault this hotel. Staff were both friendly and attentive. Our room was clean and comfortable. Easy and convenient parking.
K.I’ve been back and forth to this hotel through various stays number for over a year ,one reason is the staff they will go far and beyond for you whether it’s extra essential items you need directions for anything that’s needed or just a …
D. 1.The room was OK, but the food is certainly not as good as it should be. My curry was lukewarm and the naan bread was heated too long and had the texture of a ryvita.
L. P.Very nice hotel, very clean and tidy, rooms are fantastic, staff are very welcoming, but one thing have to say, one of the staff called Lesley in the breakfast lounge really gave us a very happy and charming welcoming, she was very friendly and helpful, just the kinda staff you need for a business.
B.It is one of the cheapest hotels in the area. It, however, does not mean that I deserved to have bad services. …
C.The Hotal was clean and staff were very welcoming.
Car park facilities were excellent and a reasonable price.
The bed was very very comfortable and I slept amazingly on it.
J. S.Friendly staff, functional room. Disappointed by the lamp being out. Slept well enough aside from the unrequested taxi call at 0630 wrong room. Breakfast was well stocked and varied
m. c.Good value comfortable and pleasant hotel in good location. Parking on site for small charge and right beside DLR Station for access to London.
E. S.This is a great hotel, the 24-hour bar was a great addition to my stay. The air conditioning unit was rather noisy, but otherwise, I had a pleasant experience.
L. P.Very nice hotel, very clean and tidy, rooms are fantastic, staff are very welcoming, but one thing have to say, one of the staff called Lesley in the breakfast lounge really gave us a very happy and charming welcoming, she was very friendly and helpful, just the kinda staff you need for a business.
S. T.Cool place. Clean n friendly stuff. Didn't stay there but just a cup of tea and a rest all I needed. Thank you to the stuff on Sunday.
H. X.Exactly what you expect from a holiday Inn! Friendly staff, clean, comfortable and the buffet style breakfast mildly chaotic. Really close to city airport and the dlr, with parking.
H.Hotel was exactly as described. Was clean, modern and had all the necessary amenities. Parking was excellent at the rear of the building. All necessary covod precautions were in place. Staff were excellent and accomodating. Check in and out …
S.Staff were very welcoming and accommodating. The room was clean and comfortable. Great selection for breakfast, including vegetarian options and the staff always had a smile on their face. Would highly recommend this hotel and I would certainly return back.
V.Superb warm welcome and hard working staff. I was able to check in early as my room was ready - such a bonus! Excellently treated and served by all staff within the hotel at all times
C.Stayed here before and did like hotel as near to station
Staff pleasent rooms were good and beds were comfortable
Only downfall this time was hot breakfast was slow coming out and kept running out of food
E. A.Hotel was in a very good location and a peaceful area, accessible to ExCel and Royal Docks' cafes and restaurants. The hotel rooms were of a good size, well presented, very clean and with comfortable beds. The staff were also friendly and attentive. There is parking available at the back of hotel, which is expected.
The purpose of booking here was for my family meet up, so I booked 2 rooms. The area is great for walking next to the water and catching up with family.
Overall we had a very pleasant experience and can highly recommend this hotel. It also offers great value for money.
W.This has become the only hotel I use when in London for business or leisure. Situated close to the DLR there is easy access to central London. Friendly staff and recommended. …
B.It is one of the cheapest hotels in the area. It, however, does not mean that I deserved to have bad services. …
H.Stayed here December, received excellent customer service from the start, staff where welcoming and helpful throughout stay, room was clean and tidy, breakfast had plenty of selection. Close to 02 arena by cable car
E. A.Hotel was in a very good location and a peaceful area, accessible to ExCel and Royal Docks' cafes and restaurants. The hotel rooms were of a good size, well presented, very clean and with comfortable beds. The staff were also friendly and …
V.I had a great relaxing time here. The only problem was the pillows which were much to firm and high for me and there was no alternative, I hope that problem can be solved as I certainly would stay again. …
S.Enjoyed our stay been here over 10 times. Some Queen rooms the sofas may need to be changed as they are stained and a little old also a few rooms I've stayed in the carpets had stains. Other than that room is super clean and staff very nice xx
C.Stayed here before and did like hotel as near to station
Staff pleasent rooms were good and beds were comfortable
Only downfall this time was hot breakfast was slow coming out and kept running out of food
S.From check-in to check-out this was a wonderful experience of happy and well trained staff going about their work with a smile and a willingness to ensure the guest has a pleasant and hassle free stay. Clean and tidy within a wonderfully relaxing enviroment. Bravo!
L. L.We found the bed was a bit small but did not bring this to the attention of management until we were leaving! Otherwise it was great value for money. Lovely friendly staff. Ice cold beer. Lovely clean room and en-suite. Not far from the …
L. D.The impeccable cleaness and practical style of holiday inn. Well connected with DTL to the City in ~50 minutes. Handy if you have to take a flight from LCY next early morning. Bright and decently big public spaces. A good hotel to shelter to work between business in the City.
K. S.Clean hotel but very small, also it's very far from center of the London. Expect to travel good 1 or 2 hours from hotel to all the tourist attractions.
R.This hotel is ideal for location it is literally a couple of minutes walk from the DLR, and after a long day of walking around London, slipping into one of the comfiest beds was just perfect!
H. X.Exactly what you expect from a holiday Inn! Friendly staff, clean, comfortable and the buffet style breakfast mildly chaotic. Really close to city airport and the dlr, with parking.
M.Hotel was very clean, breakfast was lovely, rooms were big.
Hard to comment on staff as I had no need at all to speak to anyone.
Would stay here again.
K.We stayed for one night. We checked in much earlier than we should have which was a bonus. Room was spotless. Shower lovely and big. Parking was easy, this made a great difference to our stay. …
J.Great stay! Was lovely room. Good atmosphere. Beautiful shower. Really enjoyed my stay. Wish to have stayed longer
A.We had a lovely stay at the Holiday Inn express by Excel. It is a very quiet area by the docks, great transport link to the city center by DLR and the staff are all friendly. …
H. R.Look no further. Just book. Clean and modern. The rooms are large and are very clean with pretty big beds compared to other hotels. Everything was great. £10 charge for parking for 24hours which isn’t bad. Great attractions nearby too e.g. Emirates Cable Cars.
A.Brilliant customer service especially from Cleo who went above and beyond to make sure me and my children have a great stay. Joelle was also so helpful and Aminata was very pleasant.
I. S.Easy to get to from London City Airport. Room was very clean with good air conditioning system. Breakfast very good albeit with limited choices.
S.It was nice and clean. Most importantly good parking and right next to DLR Station. Breakfast wasn't so great but the stay was worth the price.
t.My wife and I have once again been thoroughly impressed with the service given to us by both Zanas and all of the staff - Stergos, Murli, Victoria, Zanas, Roxana, Rebecca, Mohammed, Kaisar, Tuka, Susan, Paula, Aminata, Lesley – we have …
Z. M.We stayed here for 3 nights great location near the Royal Albert DLR line which is a 2 min walk and you can get your ticket to ride into London the Emirates Air line is only a stop away and is easy to get around. The hotel is very clean and modern there was only one lift working so you can wait a while to get to your rooms. There is ample parking around 68 space but can get busy but they are always helpful In finding you a spot. Overall a very nice experience.
M.Really good hotel, staff are nice and friendly with local knowledge. Location is great for access to London via DLR and 10 min walk to city airport. Rooms are nice, beds comfortable and hotel nice and clean throughout. Parking is available on site and good.
j.good service, poor cleanliness
staff helpful and friendly
food good …
P.Very nice comfortable stay we had there for our business trip and we enjoyed it and loved the breakfast.
S.Traveled to London for with friends for the EGX gaming convention and we found the Holiday Inn conveniently located (a short walk from DLR and Excel where the event took place) and comfortable place to stay.
D.Great hotel. Need more staff when busy. Friendly staff. Clean room. My issues dealt with quickly
S.Delighted with accessible room, clean and comfortable bed.
Extremely friendly and helpful staff, great customer service.
L.I would personally rate this the best value for money hotel in East London. Exceptional value for the size and cleanliness of the room, plus the check out time is a very nice surprise. The staff were very attentive and made us feel welcomed.
L. B.Must admit like I told Susan who I may add is amazing, we normally stay at Premier Inn, this hotel was so much better, the room was so clean bed very comfy, all staff so nice could not do enough, but Susan went out her way even talking to us when we was checking out , enjoy your hoilday, we will be back 100 percent 😀 oh and breakfast was very nice aswell 😀
G. W.Nice friendly staff. No major problems. Room could have been a little better. Would stay again
M. 3.I have stayed at this hotel for work since September 2020 . The incredible staff here make it feel like home ,
nothing is too much trouble and I would not consider staying anywhere else .They …
K. F.Nice service especially from Emily at breakfast. Front service staff really helpful especially lady who gave me her lateral flow test so I could get to the west ham game,sorry I did not get her name
M.The hotel.was great, clean and modern, the bathroom was also fantastic.
The staff were awesome, friendly and couldn't have done any more to ensure we had a great stay, especially Susan and Paula. …
S. T.Cool place. Clean n friendly stuff. Didn't stay there but just a cup of tea and a rest all I needed. Thank you to the stuff on Sunday.
K. L.Brilliant staff. .Staff very helpful especially Paula lady who served my breakfast every morning while I stayed very professional and always cheerful and happy just what you want to see an here at the start of your working day.Rooms very clean .All in all would say its amazing value for money.Stopped in travel lodge next door the week before and it was a disgrace unclean aggressive staff pretty nasty to be fare .So if you're planning a trip to London I would highly recommend this hotel.
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