Reviews of Holiday Inn London - Kensington High St., an IHG Hotel. (Hotel) in London (London).
Holiday Inn London - Kensington High St., an IHG Hotel
Wrights Ln, London W8 5SP, United Kingdom
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Information of Holiday Inn London - Kensington High St., an IHG Hotel, Hotel in London (London)
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Reviews of Holiday Inn London - Kensington High St., an IHG Hotel
C. S.I stayed with my grandson. Great location just around the corner from High Street Kensington tube station. The staff are so friendly and helpful. Plenty of choice at the buffet breakfast, all lovely except for the sausages. The hotel is spotlessly clean. The only negative is a twin room is very small but really if you are in London you only need it to shower and sleep in. Good value for money would definitely stay again
D. S.The beds are amazing. Great sleep. Small bathrooms. Sufficient bedrooms. Phone system was down. Long lines for front desk. Had an issue with my card being deactivated for my room then tho I had late checkout.
A.Great experience at this Holiday Inn. I arrived pretty early knowing my room would not be ready however was able to leave my luggage in their holding room until it was, leaving me to explore hands free. The hotel staff are very helpful. I couldn't find my hand sanitiser in my bags and the gentleman that took my bags also came back with hand sanitiser I hand not asked him for, which I thought was very generous of him. The hotel was nicely decorated for this time of year. Quick check in. Although there are two lifts, they are small. The rooms were clean complete with sitting area, fridge, bath/shower, iron/ironing board and hair dryer.
R.I stayed at this hotel for 8 days. In that time:
1. The bar options, food, and drinks were great.
2. The breakfast is amazing. I actually miss it right now. …
A.It was good because I was with my partner, but the experience was a bit disappointing. The biggest issue is the leisure access, only swimming pool available (and only half of it as the other half they use for swimming lessons for the kids), and steam room that is inside the changing room (so you can’t enjoy it with your partner). Jacuzzi and spa out of order, and from the other comments I assume has been a while since are not working. I called the same day to the reception to confirm everything and nobody informed me of that, also is not provided that info while booking. The room was smaller than described and the restaurant for dinner was closed so they use the pub/bar area with very uncomfortable seats to eat. The breakfast for instance was in the restaurant area, buffet, and quite satisfactory. The staff is nice too, however I don’t think I will be coming back.
M.Stayed here on a Saturday night, it was very busy but the staff dealt with the reception queue extremely efficiently. Room was compact but very comfortable and clean. The location is perfect for exploring Kensington and Knightsbridge and …
N. K. (.Nice and central! High St Kensington - small London sized rooms! But lovely and clean…bumped into soccer clubs training, fight crews coming and going!
You could sit in the lobby and watch people ALL day! Starbucks is AMAZING! I know that is not why we travel! But it HELPS. Recommended for anyone who likes to come downstairs from the room and find hustle and bustle! It really works. They have big conference rooms and a fabulous gum! Walk to transport and Sloane Square for eats and parties and shopping!
c. c.Hotel is situated in a good spot and easy to reach from tube station. This stay we reported a issue with the TV as a 3rd of the screen was missing. As like before on our stay when a bulb was flickering in the bathroom over the mirror this …
G. a. G.Staff were very helpful and pleasant throughout our stay. The room was clean and comfortable, though our particular room had a large vent pipe outside the window which hummed continuously. The shower was powerful enough, but the shower head …
S.This hotel used to be so great. Friendly staff who remember you, awarebess, appreciation and recognition for your continued custom, complimentary upgrades when available, drink tokens, notes from the manager in your room, chocolates, fruit …
a.Just off Kensington high street so close to shops. We got good value for money, the room was clean and fresh, the window was open when we arrived. Showers were nice and hot and powerful.The friendly staff were always on hand to offer help and assisted me with a computer problem( phew) they helped with cases etc. The pool was clean but the hot tub was off for cleaning and the sauna was off too the steam room was very nice though. The hotel also has a costa down stairs too.
D. s.The hotel is well located, clean, comfortable and reasonably priced.
All the staff I had contact with were helpful, friendly and efficient.
This was a business stay, and I had everything I needed to be able to work …
s.I stayed in the hotel for 2 nights with 2 family members for a birthday celebration. We had a great experience. The hotel is located just off Kensington High Street - it gives one the opportunity to stay in a very expensive part of London …
D. s.The hotel is well located, clean, comfortable and reasonably priced.
All the staff I had contact with were helpful, friendly and efficient.
This was a business stay, and I had everything I needed to be able to work …
E.The only downside of my stay were the pillows. Requested specific pillows during check in as I know I can't sleep with hard pillows. However they were never delivered. Had an awful first night. However, they were quickly brought to my room …
S. C.Fantastic hotel.
Some people are out off staying in a holiday inn because of the brand (at least in the North anyway) but this is a brilliant hotel in a fantastic location. You get what you pay for - great facilities, nice rooms, good views (if you get lucky like us!) and I will absolutely be staying again.
M.Your reception staff upon arrival were excellent. despite me making a booking for 1 person ( due to regularity of working away ) i was concerned there may be an issue as i was with my partner. …
s.I stayed in the hotel for 2 nights with 2 family members for a birthday celebration. We had a great experience. The hotel is located just off Kensington High Street - it gives one the opportunity to stay in a very expensive part of London …
w. b.Small room and the evening meal was a bar snack but otherwise all good
D. D.THE POOL NEEDS A PROPER CLEAN !!! hotel itself is fine and good location
M.Your reception staff upon arrival were excellent. despite me making a booking for 1 person ( due to regularity of working away ) i was concerned there may be an issue as i was with my partner. …
C.First off, the staff were all lovely and very attentive, including the cleaners who always said hello or good morning with a smile, so top marks for staff. …
S.An IHG hotel which lives up to expectations. Well located, close to Kensington high street and the tube, it made it easy for us to get out and about. The hotel pool was the highlight - best hotel pool I’ve been to in a long time! …
A.Size of the room was nice comparing to other hotels in London. Room and bathroom are clean. Room is little dark due to position in the corner of the building but quite and good place to relax. Breakfast is good but unfortunately same things …
J. 1.I had used this location many times before for work purposes when it was called the Kensington close hotel. This was my first trip back for about four years for a social visit. Nothing has really changed. The hallway/stairway carpets …
S. C.Fantastic hotel.
Some people are out off staying in a holiday inn because of the brand (at least in the North anyway) but this is a brilliant hotel in a fantastic location. You …
C.Good location, great breakfast, spacious sitting areas on the ground floor. Trouble is, with 700 rooms or so, how can you possibly have only 2 lifts in working order for your passengers??? The main problem was that as a mask-wearer who is …
c. c.Check in was not great, IHG check in not available staff only manning main desk, we stood at IHG member check in and was ignored by reception staff. no one explained that it was closed no sign there, I was only told this when I asked if we …
c. d.Although rooms are a bit small, at least their clean and have what you need, you can’t beat the location.
One of the best parts of my stays is getting my coffee severed by the cheeriest, happy person employed by Holiday Inn. Ali is truly one of the best in the hotel, It’s such a joy to start my day off with a coffee, croissant and a great smile and a little conversation with Ali in the mornings. Although most of the staff at the hotel are helpful, Ali by far exceeds just your normal customer service. See you on my next trip.
Chris
T. B.Visited twice now. Nice clean rooms. Enjoyable buffet breakfast. More than helpful staff. The front desk man who was there throughout the night made our stay so much more welcoming due to his kindness and service. The only fault was the dinner. Had to wait hours for simple dishes. A 7year old child was forced to eat at 11pm after waiting over 3 hours for food. 2 out of 3 of the pizza’s ordered were burnt.
C. F.Excellent hotel! The staff are very friendly and very helpful. The breakfast is great with a lot of options. Swimming pool and gym are great. The room was a bit small but clean, silent and comfy. The bed was great. The location is excellent. Nothing negative to point out, only positives.
M. A.Greeted by a very friendly staff member, which help with bags. The ambiance of the hotel was inviting to the guests. I could notice the Covid measures implemented by the hotel. A pleasant visit.
A. C.Since COVID end have lost their service and understanding of what hospitality is. Shame that top management forget that also. Have stayed here many times before Covid and since then twice. Now will be booking another hotel. For my next stays in London.
H.A fairly modest hotel in an ideal location just off Kensington High Street. I'd however manage ones expectations of the standard of quality within the hotel rooms. A point to highlight the most is the 'double' beds as advertised online are actually 2 single beds put together. Worse off the bed mattress themselves are not firm at all and let your body sink right through them. So a good night's sleep is near impossible. Coupled with a few 'noisy neighbours' in the surrounding rooms that added to a "peaceful night's sleep" (caution user experience may very depending if you go during a busy holiday season or quiet period). If however you can get through that, then everything else going for the double room we stayed in was satisfactory.
There is a swimming pool and gym, however both are managed separately from Holiday Inn, which was a surprise as it was advertised online that these amenities come included with any hotel room selection. The gym is free to access whereas the pool, sauna, steam room and jacuzzi cost £10 a day per person.
I would caution other visitors that this Holiday Inn branch is not a '4-star hotel' as portrayed from the average Google reviews. So if you do plan to stay here, be mindful and adjust your expectations. Otherwise you may come up heavily disappointed.
S.We stayed for 1 night. Checking in was straightforward although directions to the lift by the porters could be better.
Room was a tad smaller than we are used to but comfortable. We asked for a quite …
p.This was the second time that I have stayed at this hotel as we enjoyed the experience greatly last time. The bedrooms were acceptable for a one night stay. …
P.Check in was perfect after that the stay was disappointing. I was given an upgrade to a larger room which was barely big enough to accommodate two beds- on was against the curtains and needed to be moved to open.them. The Bar had started …
J. T.Daniel and his crew were very accommodating. We have stay here about 10 times for a lot of reasons, here are some. the tube is located within a five min walk. Taxis are staged at the ready 40 feet away most of the time. great places to eat …
K.The hotel is ideally located for access to public transport and great shopping in Kensington. It is a short tube ride from Paddington with the Kensington High Stt station an easy 600m walk away from the front door. The rooms are clean, …
R.This is a super hotel for a few nights visiting the city.
Very convenient for transport links and High Street Ken on doorstep.
The room was rather small but very clean and provided everything we needed. Very …
C.I had some lunch in the hotel on Thursday 14th October. I went to the bar and informed that food ordering was not open yet ? this was odd as there was no where else in the property that you could order a hot meal. There is a Starbucks cafe …
H.I am a member of IHG and have stayed in several Holiday Inns. All have been good experiences but sometimes you experience a stay which is above the others and such was our experience. Door and reception staff warm and welcoming. Bar staff …
K.I am very happy that my husband and I chose this hotel to stay in for our 18 years wedding anniversary. The Hotel is based in Kensington high street near the underground station. My husband and I had an amazing time at Holiday Inn. We love …
J. S.Pros: Clean room and friendly staff, good location and nice breakfast.
Cons: Pool was dirty, moss growing on the floor and wall inside the pool and had way too much chlorine in it, jacuzzi was out of service due to “cleaning”.
Out of all the lifts in the building they only had 2 working on a very busy weekend so queues in the staircase and for the lifts throughout the day!
C.Steff was one of thee most accommodating front desk hosts I've ever worked with. Rooms were a little small, but got the job done for providing a roof while staying in London. Overall, great experience.
A. B.Nice hotel and easy to get to from underground station. Lobby and dining area very well presented, and great breakfast. Only reason I haven't left 5 stars is because I asked at the bar for some water to take back to the room. I was charged £4.65 for it. I think after spending nearly £300 to stay at the hotel, then being charged nearly £5 for water is a little bit nighty.
J.A great place to stay for a trip to London.
The staff were really helpful and courteous. The room was comfortable and quiet. …
L.Check in was a little on the slow side, but check out was quick and fuss free. Staff on reception were pleasant and helpful, bar staff were a little short and not that friendly but the spa team were wonderful - very helpful and polite. …
C.Your staff made this hotel experience excellent,friendly receptionist, we thought our room card hadn’t been activated, I went back down to reception and asked I think maybe a hotel porter if he could help,I think he had a french accent,he …
T.Pros: It was clean, quiet, had a great mattress, a great location. Cons: All six days we were there, one of the lifts was out of service, and there were long queues to get into the lifts; the covid19 situation made this especially taxing. …
A.Fabulous location not far from South Kensington Tube. On checking in I was given an upgrade to a Superior room, which was larger than the standard rooms which are quite tight for a Holiday Inn. …
G. B.Nice bed. Nice shower. Nice pool. Nice breakfast. Good location. But only offer in the room two tea bags and two milks.
J. P.Fantastic location and facilities. Swimming pool is a small extra fee. Great breakfast buffet with gluten free options.
L. Y.I would like to thank Harriet on reception. And joanna in house keeping . My family stayed at the hotel just before Christmas to celebrate our daughters birthday. Wen we left she realised she had left a bag of presents in the room. I phoned straight away and spoke to Harriet who contacted joanna in house keeping and the bag was found . Luckily my parents are staying at the hotel so the bag was given to them and will be returned to my daughter. So a big thanks to you lady's for your help and honesty . Many thanks x
S. T.Went as a group all put on the 8th floor . View was awful looking through a filthy window dirty net curtain that didn't fit the window.single bed was very small and uncomfortable so we're the pillows. 1 tea bag had to ask for more . Not enough lifts. Staff on reception were not organised and some down right miserable. Breakfast good lots of choice and the staff were lovely . Not a lot of face covering and not challenged if not wearing one. Loved our trip to London but won't stay there again.
g.Hotel is in a great location for the tube at the end of the road.
Unfortunately the staff in reception were unable to recognise my membership …
f.We opted for a Superior room but were very disappointed with the size of the bathroom - not enough room to shave, let alone swing a cat. The bathrooms are just too small. …
T. T.Clean room, everything you could expect. However communal areas don't ever really get cleaned, been here 3 days and items I have seen laying on the floor in hallways are still there - including a small baggie...
Just went down to the bar to get a drink and Richard the manager behind downstairs bar is belittling employees infront of customers and dismissing another employee that needed help. The floor staff look miserable as they're trying to console customers
A. r.Stayed night of 29th September. Booked with points. No recognition on arrival, no room upgrade, no welcome points, despite asking for them on arrival and again on checkout. …
L.The hotel was in a brilliant location for all tourist attractions and bars and restaurants. It was clean and the staff were helpful. We didn't eat in the hotel as we only stayed one night, but the restaurant looked good. Lovely little cafe in Wright Street for breakfast. Would re visit and recommend
f.Room and bathroom was very clean, comfy bed and hot shower. Overall a little bit on the small side but that's to be expected in a city centre. Helpful and kind staff, and also handy that it's down the road from the Tube.
However, food service was terrible, over an hour wait to be served for tea. Most of the lifts are out of order so it's a nightmare trying to get anywhere, and the room cleaning isn't great.
A. R.Room was tiny but great facilities and really clean! Staff was really friendly and nice décor, tube is right outside hotel and also Kensington high-street.
B. J.Pretty good 4-star hotel. Excellent location and quite clean.
Super busy during check-in/check-out hours. If you need the lift during this time, especially to/from the parking, be ready to wait 15 minutes or so!
L.We had a nice stay at the Holiday Inn Kensington High Street. We arrived late as it was our wedding day, and we had a warm welcome from the night receptionist :) Also the night porter helped me with a vase for our flowers and to put my …
L.Nice hotel, good location. The bed was really comfy bathroom a bit on the small size, even after upgrading. Good breakfast but disappointed with the early closure of the garden bar. It was a hot weekend perfect weather for sitting outside …
B.Great location.
Good price.
Efficient reception service. …
R. L.It was a wonderful stay, room was small but enough, it was clean and the breakfast was wonderful! We had a great time in London! 😊 Definitely will go back! ❤️
S.Good location close to Kensington High Street tube station and good kerb appeal on arrival. Check in process was well managed. Rooms are clean but some facilities need to be updated, poor hot water quality/quantity, stained carpet, mattress …
M.The staff are nice. The guy in starbox in lobby is fantastic. The pool is dirty and was full of kids. I guess there was a class going on.
The room was too small. No laundry bag.
Breakfast was ok but coffee is beyond bad. A sip of pond water is more drinkable.
Location is the best with no doubt!
Overall not too bad for London!
L. V. s. t.We stayed for 1 night and it was very pleasant. Staff were accommodating and welcoming. I do think that the Spa facilities should be included in the price of the room. Would definitely stay again.
A. D.Stayed here for 1 night for an awards ceremony with work. Room was small, but had everything I needed. Check-in was slow, but it was a Friday evening. Room was clean, but starting to look a little tatty round the edges with a few stains on the carpet. Good location though with friendly staff.
S.Exceptionally clean room, friendly helpful staff and an overall great experience. Check in and out was a breeze, food was really good and the leisure facilities were a bonus too. All in all, a much needed relaxing break.
L. D.I was a bit worried after reading reviews but we had no issues check in was 15 mins but we were lucky with timing as queue was huge after that, breakfast was lovely.
Perfect location.
Room bit on the small side but clean nicely presented and value for money. I would definitely stay again.
H.Nothing really stood out in this hotel. Check in was extremely slow and left a poor first-hand impression. Staff did not upsell or mention WiFi or restaurants. Clean hotel and rooms. Extremely small rooms and weird bathroom layout with …
S. F.Nice hotel, not bad, not great.
Rooms are OK, breakfast good.
Indoor pool always too busy to use, had to go at 6:30am to guarantee entry.
Didn't use the bar as it was so bland and had no outdoor area, instead went around the corner to the Devonshire pub, which I recommend.
As I said, not bad but not somewhere I'd revisit.
W. A.The hotel was fine, but the bed was uncomfortable and that's a big one. Their only breakfast was a very expensive "buffet". We often had to wait for service and there was no coffee supplied for the coffee maker in the room. And, we paid quite bit for our room. We were not impressed. It was clean and convenient to where we needed to go so that was a plus
H.The hotel room was nice and a decent size. The bedding was absolutely amazing. I slept so well and the bed was the comfiest hotel bed I’ve slept in for a long time!
A. A.I usually stay at a holiday inn no matter where I go because the service and rooms are consistent. Unfortunately this hotel was far under par. Many broken things (elevators/hot tub), very small rooms, price/quality didn’t line up at all, and reception was constantly too busy
C. G.The hotel was clean and well kept. The staff were friendly and helpful. We had a problem with the heating in the room so they moved us to another room.
L. M.Good location. Nice room. Reasonably priced. Friendly staff. Short staffed. No housekeeping on our stay but didn't bother us. Good breakfast. Swimming pool. Would stay again.
R. M.Very handy to all transport and outlets on a London high street
Easy to find .
For size of hotel and number of rooms Lifts are small, slow and access at ground …
D.I’ve stayed at the Holiday Inn Kensington a few times. It’s a convenient and comfortable hotel. The main attraction is the health club and the ability to go for a swim in the morning. …
T.There was room for improvement however the staff were friendly and pleasant. I found myself waiting for staff alot for example check in, to be seated at breakfast, to get key for my vehicle. …
L. X.Bought a Groupon promo for 2 days 1 night, came with free late checkout which was very handy for us. Hotel was large and clean, baggage storage service was excellent. Breakfast buffet had a nice selection and large spacious eating area. Did not get to use the pool and gym, it was quite busy and we didn't felt too comfortable in times of a pandemic of such. The only 'complain' if I have to come up with one, is that there isnt any nearby stores like Tesco Express or Sainsbury to grab some snacks or drinks at night. The lift was quite small and sometimes stop at every single floor. Otherwise, pleasant experience.
Z.When I check in to my room, the cup in the room is not changed. Even lipstick marks were left in the cup. I lived in the hotel for 4 days. No room services, on the third day, I went to the reception to ask for a clearning. But no one cleans …
V.Loved the location, easy to get about by bus if preferred and plentiful local shops and restaurants.
Staff were friendly and professional. …
H.We stayed here for our honeymoon and this hotel was perfect for the museums, Knightsbridge, Royal Albert Hall. …
M.Worth visiting for the spa. Shame there was a pool class on, otherwise would have been a more relaxing atmosphere in the spa. Still worthit though. Room smaller in dimensions than I imagined, but still had everything I needed and was clean.
V.Room was immaculate. Bed was very comfortable. Excellent location. Only issue was management of the health suite. Upon arrival we were told to come back in an hour because the pool was full. Everybody arriving at the health suite was told …
S.The hotel is well maintained in a useful location in London.
I was offered an upgrade based on status by the very friendly stafff. …
E. W.2nd visit in as many months, love the location, the pool when it's not too busy. Comfy clean rooms. One elevator seemed never to work during our stay, was ok except when you have cases to move.
L.Brilliant hotel in excellent location. Great value and clean tidy hotel. Nice lobby. Very friendly staff. Perfect for 1 night work stay.
D. C.Nice hotel in a really good location with underground station at the end of the road. …
A.Upsides: Location, hotel facilities and hotel staff.
Downsides: Small room and lack of variety in the breakfast.
Overall: Very good
N. O.Check in experience was terrible, had to wait 30 mins to be seen (one person on the desk) and even then the card keys for the room didn’t work which required two trips down so may have even been 45 minutes just to get to our room!
Luckily though everything else was perfect after that, would love to visit again as the stay was nice but I can’t bring myself to go through that queue at check in again.
G.Effortless check in and the staff were extremely accommodating. Cleanliness of the public space to the room was to be praised. The facilities at the hotel are excellent and it’s proximity to retail and restaurant outlets excellent together …
M.Staff were poor snd inadequate numbers at busy times. Queued for 25 mins at the desk as only one staff member was working. Was a separate check desk for ihg members of which I am ine, but no one in that desk. Stayed 3 nights. Room was only …
L.We were so pleased with the overall quality of our stay. Staff were very helpful and friendly, The hotel was spotless clean and food was lovely. Such great value for money as well. Will definitely be back.
K.Close to tube station and plenty of choice for shops/ restaurants, this is a great (and surprisingly quiet!) location for a London break.
Our room was very spacious but the bathroom was surprisingly small, especially …
E.Great location but truly not up to holiday inn brand. Room given is tiny with tiniest washing basin i have ever seen in a hotel equivalent to this level. Massive property jammed with rooms with only 4 sets of lifts serving(i could only …
M. B.Had three lovely days, good breakfasts. Used the Spa and booked a massage with imagine, much needed after shopping, walking the sites and the Theatre.
J. G.This was my return visit to this hotel after the first visit, was not as expected, which I brought to the management's attention, it was on the first weekend after Covid restrictions were lifted so the hotel deserved some slack, the management asked me to give them a second chance to right the various wrongs so I agreed to write my review after my 2nd visit. WELL they had Certainly made changes to the good and listened to its customers, the check in was still a bit slow, but was greatly improved. Lifts were all working, and the breakfast was good and plentiful, worth the money if you can eat a large breakfast. The staff were smiling and very helpful, especially Ali, who works in Costa, he is a credit to the hotel. Overall I had a good 2nd visit and based on this I would return, enjoyed the Spa greatly, very relaxing. Due to the changes I would highly recommend this hotel however I would encourage them to work on the check in process,. hence 4 stars.A big thank you to Nathan., keep up the good work.
D. C.The room was great with a very comfortable bed but the bathroom had no soap which especially in Covid times is a bit weird. Checking in went well too and the staff is friendly. We had two incidents though and sadly, other guests had the same experience in the past and present:
1. In our first night, the firealarm in our room went off twice - randomly, out of nowhere.
2. On the day of us leaving, the room service tried to enter even though we could clearly be heard talking in the room.
In the lobby we encountered many people who had various complaints here and there on quite different different things. It makes you wonder what's going on there? As with many places, clearer communication what to expect would sort out most of the problems.
M. K.Very nice hotel. Entrance for disabled customers is to right of main door and has a buzzer connected to reception to alert them to open the door.
Very bright and spacious. All services have all but returned to normal now. Bar, restaurant, spa and pool are all open. As is,I suspect the gym. The spa and pool has a £5 charge to use.
This hotel also allows deliveries of food from the likes of just-eat.
Guests will have to scan a £50 deposit against further charges on the account. Refunded if not utilised
Staff very friendly.
D.Super location for business and leisure 2 mins walk from tube station. Excellent reception , bar and lounge area. Great staff and good quality rooms overall great experience and will return
C.One of the lifts was out of order during our entire stay and it caused us to have to wait an excessive amount of time due to social distancing. Our room was not serviced on our first day leaving us with no clean towels. The bar shut very …
D.A lot has been done to try and make the hotel as covid safe as possible while still having facilities available for guests. Room very clean and comfortable (more so than when I stayed in the past). …
t.Hotel was nice and clean. Rooms were great, mattresses for us were a little tough but that’s our preference! Staff were welcoming and helpful.
M.Arrived in afternoon to check in on the Saturday, the door staff were very kind and lovely. Front desk staff were kind and checked my in quickly and efficiently her name was Sylvia. Then proceeded onto the room on 7 th floor which was a …
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