Reviews of The Park Tower Knightsbridge, a Luxury Collection Hotel, London. (Hotel) in London (London).
The Park Tower Knightsbridge, a Luxury Collection Hotel, London
101 Knightsbridge, London SW1X 7RN, United Kingdom
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Information of The Park Tower Knightsbridge, a Luxury Collection Hotel, London, Hotel in London (London)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
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Reviews of The Park Tower Knightsbridge, a Luxury Collection Hotel, London
J.Have been staying here for years (starting when it was a Sheraton). The hotel is still the class act. Staff service excellent. Housekeeping en pointe. Room nicely decorated. Hype Park view never ceases to impress. Only downside is …
W. G.Hotel is a bit dated, breakfast was way too expensive for what was offered (probably why it was empty), elevators/lifts took forever and no numbers so you don’t know where they are, room could use some fixing like the shower door that made a loud noise because the hinge was broken.
Service was okay. Location is decent. Would not stay here again.
P. T.Probably biased, because they upgraded me to a wonderful room, but I love this hotel. Service is fantastic, friendly and professional. Central to lots of attractions, and super views east to the parks and Westminster area. Will definitely come back soon.
H. A.From room 1605
If you are really looking for a luxury service , here is the secret on one step.
Just call the reception and ask about Mohamed from the housekeeping department , he will assist you for everything.
He is the best one around the hotel
Thank you very much
W.This is my 3rd stay at The Park Tower Knightsbridge. While I originally booked this hotel due to its excellent location, I keep coming back because of the wonderful service and warm hositpality of the staff. Ms. Dos Santos in particular …
I.Beautiful hotel, polite and helpful staff, very organised and clean
We asked for a baby cot and a fridge and both provided to us within half hour of checking into the hotel. Would definitely recommend and would stay here again.
D.Overall it was a pleasant stay. Staff was very friendly and super helpful. We stayed 2 nights and each night we received a complimentary treat and note sign by the staff. We can’t thank you enough to Kasun Fernando for his customer excellent service .
s. f.Overpriced but it was good fun staying so close to the park, and everything else within walking distance. Nice summer vacation.
L. B.I stayed during a quiet period. Very happy with the service of all the staff I met. Rooms slightly dated for 5 star. Great service at the bar really friendly bartenders
A.The Hotel
Staff were exceptional in meeting our needs and we felt really special staying there. Particularly I will like to thank Martzia, Greg , Alvaro , Valentina and …
A.Nice view, nice hotel, staff friendly but don't expect anything arranged to be delivered on time or to perfect quality. I would stay here again but not for a special occasion in which you want everything to be perfect.
Y. J.I just meet Mohamed from the housekeeping department he was very kind and helpful, I hope all the staff like him
Thank you once again .
M. A.This place staff are more than amazing. they went far and beyond to get us an accessible room that was booked by another guest. The service was great. The rooms style is classic yet very clean and average in size. I would definitely book again once in London.
D.From the moment you check in, you’re immersed in luxury. From the doorman to the exceptional front my desk staff, the hotel is impeccable. The room is well appointed and the floor to ceiling windows provided an excellent evening view of …
B. W.If you have a chance to stay here you will truly feel pampered and taken care of from the first time stepping out of the taxi. I've not stayed in a nicer hotel, except maybe in Hawaii with their Aloha spirit and culture of service. This place is truly special.
I really don't know how to say anything nicer. They understand quality and customer service and still improve on it somehow. We're only staying here for a day, but I feel a rapport with all the staff as if they are friends or even as close as family. They do it right.
We'd been traveling with a tour group from Utah , and had felt a bit worn down upon or arrival. And this place helped us feel relaxed and comfortable. From meeting Frank coming in, to the rest. I hope the management reads this, since I'm not sure who to sing these employees praises to. Great place.
S. A. S.Location is great for knightsbridge visitors, but the rooms are very dull and needs major makeover..
K.We got stranded in London during the corona outbreak. The hotel staff did an amazing job making all feel as normal as possible . We not only felt taken care , we were taken care. It was A safe week among crazy rescheduling of flights and …
s.Overall, our experience with the hotel is fine if it's not for the record high temperature in London during our stay. The hotel air conditioning system was not capable of providing enough cooling to the rooms. In general, most of the …
C.Thank you for recognizing my birthday! Had a nice surprise in my room.. Beautiful views from the upper floors, Very nicely renovated rooms. Love the Molton Brown amenities. Staff generally nice and accommodating, although I had issue with …
M. A.The hotel is in a great location. Everything in the hotel was very clean and the staff were very helpful and polite. The bed was amazingly comfortable. Everything you could need was there in the room for you including a bathrobe, slippers and even an umbrella. The mini bar was expensive, but as expected in a hotel of this class.
7.We have stayed at the property previously and most notably we experienced a huge improvement in service this trip. The concierge team, the front desk employees and the bar and restaurant employees were all pleasant and competent and …
A.Our stay was wonderful. All the staff were wonderful and helped to make our stay great but in particular, Francois Gendre went above and beyond. …
E.The hotel is not the newest or the best but if you get a suite at a good rate, it is large enough, comfortable, and worth it especially if you'd like to be in Knightsbridge. No major issues with the hotel; the bathrooms and bed are very …
E.I stay regularly for work. It is a great location, convenient and quiet! Great staff. Yes, rooms are tired and need to be updated but location and size (not too big) win out. Great beds, linens and Molton Brown products (actually irritating …
J.I just returned from a 5 night stay with my family. We used points for 3 rooms. Rooms are modest in size, but very comfortable. Location is amazing. The service was terrific. we asked for a cot and got a full twin bed for my 4 year old. …
S. C.The Park Tower Knightsbridge, a Luxury Collection Hotel is a 5-star hotel located in the heart of Knightsbridge, just next door to Harvey Nichols and Hyde Park, and a short walk away from Harrods and other designer stores.
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Non-Smoking Rooms
24-Hour Front Desk
Room Service
Special Diet Menus (On Request)
Physical Distancing Rules Followed
Concierge Service
24-Hour Security
Currency Exchange
Meeting/Banquet Facilities
CCTV Outside Property
Allergy-Free Room
Dry Cleaning
Security Alarm
Smoke Alarms
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Heating
Fire Extinguishers
Business Centre
Daily Housekeeping
Trouser Press
Restaurant
Shops (On Site)
Soundproof Rooms
Hand Sanitizer In Guest Accommodation And Key Areas
Ironing Service
Gift Shop
CCTV In Common Areas
J.One of the best 5 star hotels in London. It offers smoking rooms. Location wise very strategically located near Harrods and plenty of shopping malls and great restaurants, Hyde Park, Knightsbridge Station,. …
B.This is the first time I stayed at this hotel, and I was very pleased. The hotel staff were extremely solicitous to my needs, and always tried to meet them. The duty managers, Kara? and Mark changed my room to a higher floor on request, and …
L.I loved the staff on this hotel. Super loyal and professional all of them.
I appreciated to get my room 5 hours before the normal check-in, got my shirt ironed and steamed which was pleasant after a long flight. I will defiantly come back to this hotel.
m. D.The staff made our stay so special right from the start at reception. Our suite was fantastic with a wonderful view of Hyde park. The breakfast was perfect.we found all the staff both professional but very friendly. Would recommend to anyone if in London stay at the Park Tower Hotel
P.My wife and I stayed at the Park Tower Hotel as a base for her 60th birthday celebrations. We found the staff to be very friendly, helpful and efficient . The room was everything we could have wished for with a view of Hyde park and the bed …
T.As a SPG Gold member, we chose this very pricy London hotel to combine two points nights with three paid nights because of very scary reviews about the other SPG luxury property in the area. First off, the location is excellent. The hotel …
L.Great location near shopping, restaurants and Hyde Park. Good recognition of SPG gold with invite to VIP event and room upgrade on arrival and front desk contact was very friendly and accommodating to get us settled in quickly. Rooms are …
B.We have been staying at this hotel for the last 8 years, but recently felt that the standard is slipping.
On our last stay November 25 -28 we opted for a Panoramic view room. The only …
D.We stayed here for one night using the SPG cash and points option during our recent trip to London. Upon arrival, there was some construction/renovation going on in the entrance and reception areas, but it did not affect our check in - it …
J.One of the few hotels that are still very kind to smokers in London. Strategically located near Hyde Park, Harrods, Knightsbridge Underground Station.
The acknowledgment of Bonvoy loyal members were great, was upgraded to a …
T.We stayed for 3 nights 7/21 - 7/24. The location and rooms/bathrooms are great. Absolutely no complaints there. The problem was with housekeeping. First night received turndown...rest of the time no. Two of the days we returned late in the …
a.Overall a great stay at this hotel as I was there for approximately two weeks. Rooms are nice with a very good multimedia interface to the TV, and the fastest wireless internet I've experienced at a hotel. …
L.Welcoming personal email prior to arriving as well as in personal welcome with complimentary drink just after checking in. Also, all my requests upon reservation was fulfilled without me asking for them again. All in all, a very nice hotel with great staff and butler service. On the downside, the gym was disappointing and the rooms need an little update (furniture and glitching dimmer lights).
A minor detail is the elevator service which I found very efficient and refreshing.
W.I stayed many times in the hotel and this is the first time i am facing a cleaning issue. The room has too much dust and they just arranging the bed and the bathroom is very dirty although they come every day and clean it. But I think they …
P.I always stay in this hotel, The Park Tower at KnightsBridge, 4 times so far and for sure my next visit to London will book this hotel again. One factor client need to look for when staying at hotels is Staff, this hotel is fully equipped …
J.I chose this hotel for a Honeymoon vacation in London. From the moment we walked into the hotel I knew I had made the right decision. The check-in girl was wonderful, recognized my Platinum status immediately and assigned us an upgraded …
C.This hotel has really stepped up its game over the past few years in regards to its treatment of Platinums. Before, the hotel would offer a measly to-go bag of continental breakfast items. It would also upgrade Plats one level to an …
h.Poor service at breakfast - had to wait far too long for drinks and Gluten Free toast. Do not expect self service breakfast when I am paying over £500 a night for a hotel. …
C.Europe is know for its small rooms and passive aggressive service... but not this place! The staff was fantastic, the room was clean and comfortable and I enjoyed having a nice retreat in one of the best parts of town. …
C.I’ve stayed here several times over the years, and posted a previous review. This time, I applied two confirmed suite upgrades to an Executive Suite (only upgrade option offered). The upgrade was confirmed 5 days out, and worked as …
b.This hotel was a decent place to stay. The locations was wonderful (close to the Tube and within walking distance of shopping, including high-end stores and Harrod's). It's also within walking distance of Buckingham Palace. The neighborhood …
C.The staff were very helpful and friendly all the time. The room was exactly as promised - met all expectations and needs. It was very quiet when in the room - wonderful. The view was exceptional, the location even better, as we were close …
W.I stayed here with a friend in January and we both loved the room, beds, bathroom, view and service. On arrival the bed was made up as one but a quick visit to the front desk sent two people straight up separating the beds. Good service. …
F.My husband and I celebrated our three year wedding anniversary at the Sheraton Park Tower and had the most amazing time. …
A.I stayed at floor 12 the view of the Hyde park is something extraordinary, the panoramic view of the park worth the stay at this hotel, the staff is very friendly and helps whenever they can, there were shortage of staff because of COVID-19 …
B.The room was very comfortable and well designed with great window offering great view of London. The cleanliness of the hotel and accommodation was first class. The staff were very welcoming and helpful and nothing was too much trouble. …
T.I was not sure what to expect given I had not been to this hotel before. I was bringing my family and using points. I was hoping to use my suite upgrades but thought it would not be available. Well, the hotel made the trip. We were upgraded …
A. J.Great location and room. Comfortable bed. Shower is a bit small for the quality and price of hotel. When we arrived in the room there was a sealed letter addressed to someone else, but with our room #. Seems they mixed up who was staying where. I called to report and they came to get the letter. We went to the gym to workout and while gone, they came into our room and placed some wine and biscuits on the table along with a card addressed to the same wrong person. Had to report that to them again. Called guest service on the phone and they transferred me then disconnected me. Had to call back, got no answer. So some service issues but overall a decent hotel if you get a good rate or use reward points
k.We choose the Park Tower carefully after reading many reviews. Since reviews were improving, especially for guests traveling on points, we reserved for the last 3 nights of our trip, redeeming additional points to secure an upgraded room …
W.My recent stay here was much improved over 3 months prior. Paula, who checked us in was excellent at meeting our needs especially as my room wasn't ready plus a few other reservation details that needed to be accommodated. She went the …
S. L.Brilliant from start to finish. I went as part of a group of seven (including two children and a baby). My foreign relatives really enjoyed their first English afternoon tea experience. The selection of teas and other hot drinks was excellent and the sandwiches, pastries and cakes went down very well. One of the children was very fussy and the chef catered well to his needs. Additionally I have to avoid egg, wheat and milk due to allergies. I didn't expect to eat at all but I went along to be with our visitors. Monika, who dealt with the booking and served us on the day, was fantastic: she clearly communicated my dietary requirements to the pastry chef who prepared an amazing assortment of sandwiches, scones and cakes for me. I was bowled over (I'm used to not eating out, so I felt very spoiled!). I had banana cake, almond biscuits, chocolate cake with a passion fruit coulis, smoked salmon sandwiches on gluten free bread spread with olive oil and more! It was an amazing experience, the best afternoon tea I've ever had. My mum agreed it was her best one too. We will definitely go back for afternoon tea again. The only very slight complaint is that it was a little cold in the bar due to the air conditioning and our hot drinks got cold quite quickly. But the staff were very understanding and they did ask for the A/C to be turned down. Overall a great service with very attentive staff. Sergio served us when Monika's shift ended and he was very kind too.
M. Z.The hotel is beautiful. Location is not exactly centrally located to all the tourist sites which is a good thing.
Services were great.
The rooms were clean but small as they all are in Europe.
Elevators didn't work properly was the only reason not a 5 star.
S.I have stayed in this hotel a couple of times. The only attraction, ease of parking, close to tube, ease of access to other places. Rooms are almost identical (size and design) due to the cylindrical shape of the building. The suites are …
P.The hotel is located in a very good part of London, close to the shopping boutiques and walking distance to many restaurants and attraction.
The rooms are spacious and luxurious. Most of the staff we interacted with are …
D.The interesting thing about a lot of the recent reviews revolves around service. The SPG team at The Park Tower keeps responding to the reviews regarding service with apologies and a note that the next time, you'll get better service. …
l.I booked two rooms for my Mum's Birthday - 1 on points & the other paid for. I requested joining rooms and used one of my suite night rewards. On arrival we were personally greeted and upgraded to a two bedroom suite on the 15th floor - …
N.Returning to see the refurbished common areas certainly improves first impressions to be more luxury collection. Door men alway attentive and welcoming, although arrival by car is challenging and parking charges painfully high. …
f. a.Nice location, however the receptionist impolite, very small and dark lobby
H.At the reception we were greeted by a friendly hostess with a very pleasant smile, we were in the heart of London
L.I stayed 3 nights here this time, just few minutes by walk to Harrods. Ten floor above can see the nice view of Hyde park. All staffs r enthusiasm and polite. I like very much to see across the window, just like a big painting. The …
J.Many thanks to your entire staff for a wonderful stay in London. From the time we checked in until the time we checked out, your staff could not have been more pleasant and accommodating. And our room was very comfortable, very clean and …
B.Just finished a long week-end at this property and was very impressed with the quality of the stay, absolutely everything was perfect. From the location, to the room comfort to the view and food, it was world class. As someone that stays …
h.It is the mark of a Luxury Collection property to consistently exceed expectations. The PTK does this in the extreme. The hotel delivers a personal and memorable luxury experience. …
A. E.Lovely hotel in central London close to shops and resturants. The receptionist should of told me how to use the lift, as the lift is unusual you have to put your room card under the scanner attached to the wall and then it will tell you which lift to take. The rooms are very spacious and clean my only negative is my toilet was blocked after using it afew times. I had to keep flushing and pouring water down it. A hotel of this standard should not have problems like this.
S.First the very positive news: the public areas in reception, bar and surroundings has been uplifted tremendously. They bright, clean and distinctly classy and up to date. …
r.Stayed on airline reward points this past summer (July). Recognised my SPG and placed us in superior room on high floor with view over Westminster. Staff were amazing, the training and execution by the staff were great at the desk, lounge, …
B.Booked a room at the hotel using spg points for a weekend getaway with my wife. Promptly at checkin, we were upgraded to a better room. This was the start of a wonderful stay at the hotel. All of the staff from the doormen, receptionists, …
B.We have been staying at this hotel for the last 8 years and with the odd occasional hick up have always enjoyed our time there. In particular we like the bar and its staff, very attentive with a smile. The breakfast buffet satisfies all …
E.Have not been to London for couple of years. Decided to stay with this hotel due to the location. …
D.This hotel should be a category 7. Top notch location and service. Don't be fooled by the exterior facade. Though it looks old but it is nothing old inside. Lobby and rooms are new and top class. Genuine smiles from the staffs and was …
s.I first must say that this is a great hotel in a wonderful location. If you choose to stay here you won't be disappointed, unless you are. My disappointment was due to the fact that I booked a non-smoking room but when I arrived, despite my …
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