Reviews of La Gelatiera - Stratford East Village. (Ice Cream) in London (London).
La Gelatiera - Stratford East Village
1 W Park Walk, East Village, London E20 1DH, United Kingdom
Description
Information of La Gelatiera - Stratford East Village, Ice cream in London (London)
On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.
This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.
Map
Open hours of La Gelatiera - Stratford East Village
Sunday
8am–7pm
Monday
8am–7pm
Tuesday
8am–7pm
Wednesday
8am–7pm
Thursday
8am–7pm
Friday
8am–9pm
Saturday
8am–9pm
Popular times
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Tuesday
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Reviews of La Gelatiera - Stratford East Village
B. S.
We popped here for an ice cream for the littleun, and sat and ate it on the grass of Victory Park over the way. Ice cream was delicious, and they do pile it on - little eyes were popping out seeing the amount they could fit on a small cone. Queues were pretty long when we went on a Saturday, but staff we friendly - worth the wait
E. S. P.
A wonderful little shop in East Village. I visited twice for coffee ☕️ and my experience was great. Very lovely staff, amazing coffees and a great selection of ice cream and pastries! Although I haven’t yet tried the ice cream, it certainly looks yummy! I can’t recommend enough, and I’ll definitely be back!
B. M.
If you feel like coffee, gelato or maybe even both this is the place to go if you're in Stratford area. Great tasting coffee and gelato. Warm welcoming and friendly staff.
R. I.
One of the best ice cream places I have been to so far. Plenty of flavours to choose from and I was able to try a few samples before purchasing. The manager and staff were fanstastic. Would definitely recommend.
A. O.
On a rainy summer Sunday morning not to long ago, I was out walking the dog at about 9am and went straight past La Gelatiera and they were open... so I treated myself to a pistachio ice-cream. It was amazing! Would massively recommend this place.
J. G.
Good ice cream, good quality. The dairy free are pretty good. Took the small cap with two flavours, Pistachio and Chocolate, both were pretty good.
Service was very slow, and ice cream is pricey.
There are plenty of seats around to chill and enjoy .
Enjoy :)
K. M.
The Italian hot chocolate was the rich melted actual bar stuff and the menu offered an even wider range of chocolate...the ice creams looked beautiful as well (may return for IPA and limoncello flavour?!) but we fatally went for the crepes today. Not entirely sure how they could possibly fail, especially as I saw one made fresh, but somewhere between over cooked, microwaved for fun or just a bad recipe as it was dense and tough despite being relatively thin. A hard thing to mess up, but they did. Go for the hot chocolate but skip the crepes. Premises looked hygienic and service otherwise was absolutely fine on a very empty day.
C. B.
Amazing service, top quality coffee and incredible gelato.....even in Mid-January.
Sicilian pistachio is ridiculous good. And also vegan too, if you have specific dietary requirements.
Support your small local businesses who are trying their best to survive through these tough times. And their flat whites give me a reason to leave the flat. With my mask on and hand sanitised of course. ❤
Y. S.
Love the ice cream and the lovely staff. A staff member named Haider was very helpful and nice to me and made the experience there amazing
I. I.
I feel so lucky to have this amazing little place on my doorstep. Their gelato is really nice and tastes very natural, with a lot of vegan options to choose from too. The coffee is very good too, the latte is, so far, my favourite latte in London. The staff is nice and friendly. Keep up the amazing work, La Gelatiera!
D. J. M. L.
Lovely and relax ice cream shop. The waffles are delicious and they have sambayon! Or savoiyon flavour on discount! The rosemary Flavour is also delicious and the coffee is tasty. I can’t wait for summer to come here often now that we leave next door
E. B.
The staff are lovely and very professional. The ice-cream is also very tasty. 👏🥳
J. J.
Agreed the Vegan selection are good. The true Italian pistachio gelato will have pieces of pistachios nut, not smooth. I'll give 4.3 / 5
Vegan Alphonso mango 4.1 / 5 ...but the vegan dark chocolate hit the mark at 4.5 / 5
Got the 3 scoop take-away. £14 a pricey treat.,
as they say you pay for good quality.
Twice I have been now, and both instances i have come away feeling 'ripped off...Enjoy
K. B.
Excellent ice-cream!l made instore. Cosy quiet environment and really friendly staff who allowed me to try a few flavours before choosing mine.
M. P.
Best gelato and sorbet ! A place full of imaginative tastes to explore and enjoy.Visit both here and the Covent Garden (New Row) branch regularly.
I've tried so many of their flavours and yet to be disappointed. They do change regularly but some prize winning favourites like honey,rosemary and orange zest seem to stay.
Ones I've loved are watercress and lime ice cream,pistachio sorbet,raspberry sorbet,
alphonso mango sorbet (divine beyond words!).Recently had Dark chocolate with Calabrian chilli sorbet too and loved it.
The sorbets are vegan and varied.The dark chocolate is simply amazing!
This place gets great reviews because they make great gelato.They're lovely,friendly people and you have to go and try it to find out for yourself.
Also very close to Westfield,Stratford International station + DLR and of course the Olympic Park.
Updated July 2020 with a photo,others in the 1st 7 photos under Menu.I've tried to put all my photos here but Google Maps eats them up 🤣
A.
Ice cream is amazing, staff is on point with orders
Would recommend !!
R. C.
Great flavours!
Here is a medium tub of sour cherry, honeycomb and orange zest, hazelnut.
S. J.
5/5 FOR THIS PLACE ! The crepes and pancakes are amazing. The hospitality was amazing and the workers are very nice and sweet.
Especially Anne/Anny( I'm not sure) she's really nice keep up the work.
You guys are AMAZING 👏
J. S.
This is some of the best and most interesting gelato I have tasted. Even the standard flavours are very good. Flavours change around, but when it's on the "persian" is wonderful with its rosewater and pistachio (and not too sweet), the dark chocolate has a welcome bitterness, the basil and chilli is great, and the matcha tea is fascinating.
P. C.
I recently moved into the area and i was very happy to see authentic gelato made on site, here in Stratford. They have some interesting flavour combinations and the menu changes regularly, which is lovely. The facade and the area around the venue are attractive with lots of well manicured grass and benches where you can enjoy your gelato.
That said they could do better in a few areas:
I tried many flavours for over a month now and they are all way too sweet - the ‘sour cherry’ was disappointingly not sour at all, for example. I would love to try the samples they sent to Great Taste, because I doubt they would get a star based on the current recipes. I’d be much happier to pay for premium ingredients if the product was more sophisticated.
Their specialty coffee is Italian style dark roast only.
I have seen the owner/boss being rude/obnoxious various times - whether that was to me, other costumers or staff. I honestly only buy from them because there aren’t other options around here.
S. S.
This is the best ice cream I have ever tasted. After tasting the vegan pistachio, chocolate and strawberry flavours i am converted ( ice cream only though) !!!! A must try are the brioche freshly made and when still warm they are so light they feel like little clouds. Last but not least the macaroons, melt in your mouth. Thank you all for providing such excellent quality I am lucky to live locally and indulge in these delights on a regular basis.
O. W.
Tasty treats for all the family. The waffles and crepes are amazing
M. M.
Definitely not an average ice cream parlour. Amazing combinations, best ingredients, award wining tastes, and not terribly busy. Pear and Stilton omg!
J. L.
Great service, nice atmosphere and great coffee. The croissant with pistachio cream filling was out of this world!!!
M. R.
The only good and authentic Italian gelato in London! I have tried many flavours, including the vegan ones which taste surprisingly delicious, seems like you're eating the dairy ones. I will definitely order more gelato from them, grazie!
J. B.
Great gelato, obviously (including plenty options for vegans) but updating review to say the pastries are great as well!
R. A.
With covid restrictions, the queue is super long! However, the gelato is absolutely delicious. I had the peanut butter chocolate and wished I bought 3 scoops instead of 1. I recommend, but be ware the queue. Ultimately, worth it* (unless you've got lots of kids with you haha)
V. K.
The best ice-cream in London I've ever tried! Always fresh and amazingly tasty! You have to try it if you are in the area!
P. S.
Lovely customer service. My son enjoyed his waffle and cheesecake gelato as an after school treat.
L. F.
The vegan dark chocolate is my absolute favourite and I am often here (even tho its a bit pricey). However what I really appreciated is when this afternoon I had a waffle that did not meet my expectation, it was quickly replaced for a fresh new one with no questions asked(a little bit too sweet) and the server was lovely. Made my grouchy day a lot better.
E. M.
We keep coming back here for our Italian gelato. Gluten free and vegan option for any kind taste. Make sure you eat it before it melts!
K. B.
Excellent coffee and cakes, good service and a lot of choices cakes..
O. A.
we have had it twice in both occasion we found that gelatos were very sweet, don't know if they are contain sugar or sweeteners if so i can suggest make it with no sugar, than it will be more appeal to children and healthy for everyone.
Looking forward to see some improvement.
Thanks.
G. C.
La Gelatiera has a wonderful and delicious selection of own made ice creams, milkshakes and other sweet treats. The staff were happy and friendly, and you can pay with either card or cash. As it is a small place there is not a great amount of seating, however it is set in a clean and modern area with ample benches and parks to enjoy. I will say that it is a little pricey, but that would not stop me from going back. I highly recommend the passion fruits ice cream.
S. V.
Really great gelato. Love the strawberry cheesecake flavor. Only downside is that the wait can be quite long. Can easily wait half an hour on a sunny day
h. r.
This is hands down some of the best gelato I have ever had anywhere in the world.Very lucky it’s local to me.
The dark chocolate sorbet is absolutely ridiculous, never ever change that recipe and the hazelnut is on another level.
Any Gelato fan should have this on your radar. You will not be disappointed.
Thank you guys!!!
6 stars
M. N.
Best gelato I’ve tried in London!
A well judged selection of excellent, subtle flavours, with perfect texture!
Would highly recommend if you like Italian style ice cream.
The pistachio flavour is just delicious!
Staff super friendly!
If you are not an ice cream person, their crostata and coffee is a must!
Thank you so much LaGalatiera! ❤️
L. B.
Best ice cream in London and (usually) without the long queues of the covent garden branch. Pistachio gelato is out of this world, you won’t find better in the UK!
A. G.
Popped in to this place in my way past, the ice cream is unreal, really unique mix of flavours as well as other sweet delights. Special shout out to Liz who was really polite and answered all of my silly questions about how’s it made ext.
L. K.
Literaly the one who kept my mood up during this corona pandemic. Walk to them and get my scoop of sea salted caramel were always the highlights of my days. And the best one is since I really feel a scoop for a day is plenty for me but for one scoop you can pick two flavors which have helped me to stick to my favorite one and always have something nice next to it. I just love it 😍
J. D.
Don’t let your customers queue then tell them they’re closing once at at the hatch. Perhaps even apologise for any inconvenience. Usually fantastic, but…
r. h.
Cheerfully decorated, small place with some outside seating. Gets busy when the weather is good obviously. Good selection of flavours including vegan and seasonal specials, served up by friendly staff. Quite possibly the best gelato in London.
L. E.
The ice cream/gelato is delicious, and they have many vegan options. Good value for money with the portions (especially in a cone) and friendly staff. Would definitely recommend!
S. K.
Friendly staff, incredible array of flavours which change every week and big portions. My Italian friend told me this was the best gelato he had outside Italy. Love going here!
D. S.
Ice creams are always great but these are brilliant, lots of interesting flavours, staff are generally helpful as my partner is gluten free and dairy intolerant, so understandably she is a big fan of this place, only negative is slightly pricy but probably worth it
c. m.
Nice spot, friendly staff, amazing gelatos, don't hesitate to try different flavours, they are just all great. Best gelato parlour in London, I already tried the two others locations they have, they are at the same level, perfection.
S. I.
Adore this place!!! Here every weekend which is not good for my wallet or waistline 😭😭😭 but what can I say? Their sea salted caramel and Nocciolo is divine!! Lovely service from the two ladies who work there on the weekends, always friendly and genuinely look happy to be there. Great food and great service!
Usually served by 2 friendly ladies (one side of her hair is longer, I think she said she's from Hungary) and another taller lady with curly hair and round glasses!
L. R.
Absolutely delicious gelato and sorbets served here. So many flavours plus the classics and all made on site. Best ice cream shop this side of London!
O. F.
The staff was super friendly. They recommended the ice cream I bought and it was amazing!
S. C.
Very local, and convenient as it's close to the park and just a busy foot path, the cost is not too bad, the ice cream is good tho
M. G.
Excellent service and delicious ice cream! It's a tiny place so not suitable for bringing large groups but there is plenty of areas to sit outside. Ask for a taster of any flavours before you buy and they will be more than happy to offer.
L. C.
The best ice cream in all of London.... period!!! I'm not even sure that I've ever had better. It's worth a visit to Stratford if you genuinely love ice cream. These guys make it on-site and have some of the most creative and interesting flavours on rotation.
Some of my favs: nociolla, salted caramel and raspberry.
You need to try this place if you like good ice cream!
R. L.
Definitely the best gelati ever tasted in the UK. Pleasant location and excellent service
E. L.
La Gelatiera East Village has such a variety of different flavours which you can sample. The gelatos are suitable for vegans like me, vegetarian friendly, gluten free.
They also have amazing crepes, coffees & different organic gelato deserts. The caramel is a must; simply delicious!
The atmosphere is great, staff is very friendly.
The best gelato in the city. If you want a gelato with fresh natural ingredients this is your place. Don't bother with gelato anywhere else - this is the place to go!
Highly recommended if you are visiting East London👌
S. P.
Amazing gelato. I will travel to Stratford just to have the pistachio gelato - I was surprised to find out that it's vegan, you'd never know it.
S. T.
The best ice-cream I've had in London so creamy and generous
J. O.
Great local gelato shop with changing flavours including a good vegan range too. Gelato is consistently creamy and service is usually good too.
S. S.
Good selection of ice-cream
N.
Great service, lovely coffee and pastries. I have allergies and the staff were very helpful in finding the ingredients so I could enjoy a morning coffee and croissant
A.
Amazing experience at La Gelatiera! I had my baby shower here this weekend. The staff were so friendly and accommodating and the tailor-made cakes were absolutely delicious and decorated beautifully.
K. V.
Yummy dairy free options and friendly service, just a little slow on serving but it's all good! Visited this place 3 times in one week and is definite summer hang. Great hot chocolate in the winter months also
S. M. C.
Great ice cream and a bit expensive.
C. N.
This review begins by quoting Homer Simpson "mmmmm, ice cream" and then drool.
This fantastic ice cream place is located only a few minutes walk from Westfield Stratford but what a worthwhile walk! Fresh looking and rather many spaces to sit down. And then the ice cream... It took me 5 minutes just choosing flavors as I wanted them all. The dark chocolate was dark, almost black. So much chocolate, ahhhhhhh. Sea Salt caramel was so carefully balanced between caramel and sea salt, ahhhhhh. White chocolate was so good and not too sweet, ahhhhh. The cones, so good, ahhhhh.
OK, just go there!!!
C.
The best hazelnut ice cream I ever had in the whole of The U.K. The mango was excellent as well. The dark chocolate ice cream was just as yummy!! Definitely a place to go if you fancy an ice cream👍🏼👍🏼👍🏼👍🏼
V. V.
So many vegan flavours absolutely amazing! Pistachio was delicious
M. I.
we has a waffle le with a scoop of ice cream which was very nice. Lots of choice on flavours but salted caramel and lemon custard cream weteboth great. not the cheapest but that's London for you
C. G.
Great great gelato. Ridiculous opening hours / policy so can rarely actually get gelato. Had shut early the other evening so when we got there before advertised closing time it was locked up. The person inside said they'd shut early because there were no customers... Very disappointing.
S. S.
The Gelato in this place is out of this world. It has 2 award winning flavours one being peanut butter and almond and the other being pistaccio. The dark chocolate is also to die for. Well worth a visit!
A. I.
Cute little parlour. Great flavours. I had orange, ginger and rosemary. A little pricey if you have a couple of children (2 scoops £4,50) but a nice treat.
M. F. H. M.
Best ice-cream in London! They have seasonal and original flavours as well as other simple delicious ones.
J. F. H.
Ice cream is one of the best I had in London! Delicious :)
A. J.
Lovely staff, will let you try the various flavours. I'm lactose intolerant so deeply appreciate the variety of dairy-free sorbets on offer!
K. W.
Great luxury ice cream. Not the cheapest place but the quality is excellent and the portions generous. The staff are friendly and considerate.
M. G.
Great product and friendly costumer service. I'm always welcome and Romina is lovely and professional. My favourite flavour are pistacchio and Salted caramel.
F. J.
Great staff, great atmosphere and ofcourse great gelato. Highly recommend this place !!
F. P.
Wonderful place to visit! You can have an amazing Italian artisan gelato and choose many different, specific and unique flavours. Loved it!
D. D.
Best ice cream in East London. They do small cones for the kids. Always new and delicious flavours.
A. M.
An oasis away from the main shopping centre, and well worth a visit. It's simply decorated, but peaceful, and is the new sibling of the well known gelatiera in Covent Garden. Wonderful flavours as usual.
J.
Good selection of vegan gelato. Slightly pricey.
j. M.
Orange Rosemary and something was delicious, topped with cherry meringue and some other creation.
Luckily got there in a lull moment.
They do teeny tiny comes for tots too.
D. L.
Lovely gelato in a generally large selection. There is in and outside seating eith view to a quiet but lively park. Definitely worth a visit if anything for the gelato...
P. L.
My favourite is the honey & rosemary gelato flavour. Like no other and just divine!!!
B. K.
Best ice cream in town but missing the more experimental flavours they started off with (blue cheese flavour was to die for!)
I. P.
One of the best gelato I have tried. 🤩🤩🍨 In love
T. V.
Best ice cream in East London. Proper gelato. Take the extra walk from Westfield if you want the real deal
A. N.
Friendly staff, great ice cream, really like that they let you choose two flavours in a single scoop.
J. C.
Friendly staff, very nice gelato with interesting flavours and good coffee. Would love to try the cakes and waffles in the future as well!
F. R.
Best ice cream shop in London! Great standard flavours and exciting special flavour on rotation.
A. D.
Recommended spot for groups with kids. They even have super tiny 'baby cone' portion for toddler hands, not to mention how tastefull the ice cream is!
M. H.
Just amazing. Had a Sicilian pistachio, hazelnut and caramel sea salt ice cream. All were great.
T. G.
As always delicious and innovative flavours, their pistachio, their lotus biscuit and their lemon are not to be missed.
D. M. V. N.
Excellent ice cream! A gem of east london. Please keep producing more tasty ice creams flavours.
T. S.
Wonderful service! Best gelato I have ever tried! 5 out of 5 from me
C. L.
AMAZING!!! The flavours are so varied and full of punch.
The staff did a great job dealing qith a huge cue on one of the hottest bank holidays ever.
A.
Great flavours, amaretto cherry and strawberry cheesecake is a good combo
B. B.
The best ice creams in the area. Make sure you pop by everytime you are in Victory Park.
K. H.
A bit on the steep side and the portions aren't huge, but the ice cream selection and taste is incredible
S. K.
The exciting flavours were delicious. The generous portion were appreciated by the hungry children.
S. T.
Artisan gelato / sorbets with interesting flavours such as mince pie at Christmas and goats cheese! Very sweet staff.
M. B. H. D.
Great ice cream and coffee. I usually go to this Gelateria. I recommend.
A. M.
Best ice-cream in London so far. Extremely creamy and tasty
J. P.
Went there for the vegan ice cream, really good!
O. W.
Excellent ice cream, with vegan options. Not the cheapest though
M.
Best ice Cream in London along with hot chocolate must try a caramelized walnut with blue cheese ice cream but coffee not the best
G. P.
It would get 5 stars if they served home made whipped cream, as in many other Italian ice cream Parlours.
J. K.
Friendly staff and great choice of ice cream. Just a bit pricey :)
A. K.
perfect hot chocolate drink for these cold winter days/nights.
take away available
K. G.
Lovely ice cream but very overpriced. £3.90 for a single scoop in a cup.
A. J.
Delicious, innovative, fresh and light. Excellent in every way. Portions may kill you.
v. d.
Best vegan ice cream in East London!!
A. “. W. C. A. P. N.
Everything is good, the service, the ice-cream is to die for, proper gelato!!!
R. A.
The BEST hot chocolate you will have. Only wish it were open on weekdays
L. C.
Amazing ice cream - the best gelato I’ve had in the UK!
S. T.
Amazing gelato. Creamy and yummilicious. Sicilian pista was the best.
A. C. C.
Great italian-style gelato. Loved the chocolate with chilli and the salted caramel.
D. R.
Decent waffle and ice cream but very small portion for the price.
A. I.
excellent ice cream. I think the best I've had in London!
J. C.
Very nice Italian style gelato and hot chocolate. Small shop with friendly staff.
R. C.
Amarena ice cream doesn't test nice, anything else was fine
a. p.
Best Italian-style ice cream west of Kyoto.
G. M.
Loved the mint chocolate ice-cream.
D. T.
Real good. Unusual flavours. A bit pricey but nice to have as a treat
A. O.
The ice cream is really nice but Quite pricey
S. V.
Great place to go to with friends and family for desserts. Great customer service and lovely food.
P. G.
Best ice cream 🍦 😋
F.
Delicious gelato and the loveliest staff. 😊
K. C.
Good coffee as well as ice cream and open when others aren't
L.
Soo nice omg . You can only rely on italian ice cream we will be back!
L. Q.
Great gelato, worth trying it out!
V. C.
Amazing gelato at a good price. Excellent pistachio!
G. F.
The ice cream was so amazing I felt like I was in Italy. ❤❤❤❤❤
M. S.
Quite possibly the best ice cream I've ever had
A. M.
The gelato was ok, a little on the expensive side for Stratford
V. V.
Super vegan pistachio ice cream. Don't miss it!
M. N.
Good, always changing selection. Pricey but they don't skimp on portion so even the small is enough.
M. B.
Lovely staff, great vegan options
A. D.
The sorbets are to die for! Friendly staff and great taste! Don't miss it.
T. L.
Yummy ice creams. Lovely outdoor seating
M. B.
As usual, fantastic! By far, best gelato in London
C. B.
La Gelatiera, E20 1DH, East Village, 1 West Park Walk, London E20 1DH, The United Kingdom of Great Britain and Northern Ireland.
G. P.
Fresh and delicious flavours. Caters for vegans too.
r. k.
If you love Gelato this is for you! Best Ice cream ever!!!!
B. T.
Great gelato :) definitely worth a visit
F. M.
My favourite ice cream in London! 😋
M. C. M.
Best gelato in London
M. W.
Pistachio ice cream is an absolute must
G. A.
Pleasant service, fantastic flavours e.g. licorice, toffee and mint
N. A.
Best ice cream in London. Simples.
R. L.
Absolutely the best food you can get in the area.
S. K.
Good Ice cream, great place to sit and unwind
A. S.
Delicious and friendly
K. L.
Try the salted caramel ice cream! It's great
D. B.
Friendly staff. And a great selection(try the hot chocolate)
A. B.
Best icreams ever
A. U.
Very good ice cream. WAY TOO EXPANSIVE
T. B.
Nice ice cream even on a rainy winter night!
P. B.
Sooo yummy...would definitely go again!
J. S.
Mm mm. Best ICE cream in London
F. A.
My favorite icecream in London 🍦
H. V. D.
The ice creams are exquisite.
D. T.
The best ice cream in London
S. T.
Lovely matcha icecream 🍦
J. J.
Great gelato and family environment
E. M.
Sexy Tasty Italian Icecreams!
N. L.
Best ice-cream in London
M. G.
Amazing ice cream
Z.
Not much choice of ice cream
t. v.
Love the flavours here.
V. L.
Incredible gelato and good service
V. D.
Best gelato in London!
F. C.
Very nice icecream in London
G. G.
Great ice cream!
O. H.
Sea salt caramel and hazelnut. To die for.
c. b.
Good choice of flavours cheerful service
C. B.
Best gelato in London
G. P.
Best Gelato in London!
A. G.
Really friendly staff, excellent service
T. D.
Love the flavours
A. G.
Love their tastes!
L. L.
Best ice cream.
M. G.
Best ice cream ever
T. Y.
Delicious but quite expensive.
O. R.
Delicious but expensive!!
A. G.
Awesome ice cream
S. M.
Tasty ice-cream.
M. P.
Amazing gelato!
J. D.
Lovely
S. J.
Great ice-cream
V. D.
Great ice cream
P. S.
Excellent gelato
A. O.
Great venue!
C. C.
Good ice cream, although not one of the best I have ever tried in London.
D. L.
Amazing stuff
N. A.
Wonderful place!
R. M.
Been here twice. The first time (Nov 2021) was absolutely amazing. The flavours are incredible, the portion was generous, we could look at all the flavours before choosing and we ate indoors. I came back today (June 2022) with high hopes and was bitterly disappointed.
I ordered the same size as last time - four flavours - but then asked for two scoops of one flavour, so three flavours in total. The price had gone up by 20p, which is to be expected with inflation running so high. What I did not expect was for the portion size to be halved. I was taken aback when given a small cup that was not piled high. I had bought it to share with my child, two scoops each, and quickly realised that there was no way there were four scoops in there. The flavour that we had asked for two scoops of was provided in the same quantity as the other two flavours and it all felt mean. I actually went back to the counter and queried it, and was told that the new policy now is that each flavour is only half a scoop. This was the first I had heard of this. So we had paid £6.20 for four flavours and only received two scoops.
The gelato is a quality product and I would have understood if they had put their prices up. But please don't mis-sell to customers. I wanted four scoops and felt disappointed and short-changed. I let my child eat some of my share as the portion really wasn't big enough for two, so I didn't get the treat that I had so eagerly anticipated, and after looking forward to it for so long I felt really deflated. The staff were not helpful and just said that was the policy and there was nothing they could do. But they certainly didn't tell me when selling me the ice cream that it was only two scoops (and how much ice cream do you get if you buy three flavours? 1.5 scoops? Or still 2 scoops but only three flavours? Because we only bought 3 flavours but still paid for 4).
Also, the inside of the shop was closed, meaning we couldn't see the ice creams to make our choice (or see how little they were putting in the cup) and had to sit outside.
I've still given 3 stars because the quality of the gelato is superb. If honestly priced (which doesn't necessarily mean cheaper - just more transparent about what you will get) this would be the best gelato in London and I would come again and again. But I was so disillusioned with this experience that I'm going to try somewhere else next time.
Edit: Thanks to the owner for taking the trouble to reply to my review. I'm not able to reply to them so am editing my review instead. Portion size definitely did decrease very significantly since my last visit - I take photos of amazing food to inspire me/share with others so I took a photo both times and the difference is very visible. I do understand that costs have gone up. So my suggestion is to be more transparent (at point of sale) and consistent about the sizes.
A. A.
Tasty coffee and delicious ice cream. I’ve had banofee flavour, will definitely return to try Oreo, Pistachio and Caramel
G. P.
(Translated) The ice cream maker makes a good ice cream, it costs a little but if it's worth it all! They give you points for a free ice cream. I go there either for a cone or for a tub to take home
(Original)
La gelatiera fa un buon gelato, costa un po' ma se lo vale tutto! Ti danno dei punti per un gelato gratis. Ci vado sia per un cono o per una vaschetta da portare a casa
S. D. S.
(Translated) Excellent place where you can enjoy excellent ice creams created and sold by kind and Italian staff, not to be missed.
(Original)
Luogo eccellente dove si possono gustare ottimi gelati creati e venduti da personale gentile e italiano, da non perdere assolutamente.
A. M.
(Translated) Excellent ice cream.
(Original)
Excellentes glaces.
A. J.
J. C.
R. S.
P. G.
N. G.
J. K.
A. M.
C. D.
S. W.