Reviews of One Call Insurance. (Insurance Broker) in Doncaster (South Yorkshire).

One Call Insurance

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Insurance broker

Insurance broker

First Point, Balby Carr Bank, Doncaster DN4 5JQ, United Kingdom

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Information of One Call Insurance, Insurance broker in Doncaster (South Yorkshire)

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Reviews of One Call Insurance

d. b.

Very pleased with the service I received, which has always been good. I would recommend Lauren, who dealt with my call. She sorted my queries very efficiently, but then took time to clarify the rest of the cover on my insurance. I was very satisfied with the experience. Provided that you keep your prices competitive, I shall continue with One Call well into the future.

P. H.

Excellent service. Great not to have to hold for ages as they will call you back. Anna, who dealt with my renewal was very professional and extremely helpful and very patient. She dealt with my queries with absolute professionalism So good to actually speak to someone and not to have to wait in a queue the ring back facility is brilliant. I have other policies with One Call and several members of my family have theirs too. I highly recommend One Call and their professional team members.

A. C.

Hi .. I called regarding the possible transfer of a recent new policy on my car insurance to a new vehicle. I dealt with call handler ET6 and found it a pleasant experience.. she was careful to find out all the details that i was calling around and managed to find a solution to my to new requirements that I was happy with. Hopefully all will be ok when new policy uploads onto Onecall customer portal

G. T.

Only a small queue on text chat. Then Chelsea sorted out my additional driver add on. Then was given options that I'd not thought of. Brilliant service easy to understand questions and options. One of the cheapest insurance companies about but still managed to keep me happy. You wouldn't like me when I'm angry. No chance of getting angry here - smiles all the way. Highly recommended 12 star service.

L. C.

I spoke to Grace (GM7) to renew my car insurance and to change my vehicle at the same time she was excellent, and great to deal with. It's lovely to have a UK customer service team that are able to answer your questions and genuinely help! I was keen to stay with one call for this reason, along with the other benefits. The free breakdown cover is great peace of mind.

S.

We have been with One call for just over a year now. We had our renewal letter through and contacted them regarding the increase. They managed to get us a better quote than we had the previous year with even lower excess all via an online chat which was great…customer service is great. Our cover level is brilliant and our policy is cheap…win- win. Thankfully we have not had to make a claim on the policy but I see the claims line is advertised well. I would definitely recommend getting a quote with One call as they have many optional extras which come standard all for great prices!

A. B.

I was looking to get the best deal possible when renewing my car insurance. There were a few changes needed, with my husband’s poor health meaning he can no longer drive. Holly was great, explaining my options clearly and working quickly to find the best deal with the appropriate cover. I am grateful for her kind words and professional efficiency in helping me over the phone.

A. B.

Been insured for 2 years, best price I found at the time and a good service as far as I've used. Had a breakdown very recently and called the provided number. Was estimated 60 - 90 minutes for a mechanic who actually turned up in 40 mins and had me on the road in 10. Customer service agent GA2 provided a great service. I was asked to mention this in my review and I'm happy to do so.

G. T.

A very pleasant and extremely helpful young lady (name withheld but known as AS2) helped me to sort out my policy in a way that I could understand. When I felt confident it was the policy I needed, she then confirmed a competitive quotation and the deal was done. Good old fashioned service and a good price. Rare these days. Many thanks, speak to you next year.

L. S.

Received excellent service. Been with One Call for the last year and never had any issues. Called them today regarding my renewal and managed to get my renewal from £32 a month to £21. Very happy customer. The lady I spoke to was friendly and knowledgeable and not pushy at all. Would definitely recommend.

J. K.

Had a follow up call from AL7 this morning to check that I was happy with my new policy. I was extremely impressed. He took great care in going through to ensure that I had all knowledge of what my policy provided and also would arrange to send everything by post as well. It was a pleasure to talk to him. So glad I changed my car insurance to OneCall Insurance. Good value and very good cover.

C. S.

Always had excellent service from One Call and they do their utmost to match and beat any comparable insurance quotes. Easy customer portal where all documents are stored safely and amendments can be made instantly. Live chat was quick, easy to use and very informative. Would definitely recommend.

S. S.

Easy to use online insurance company, i found them on a comparison website. They provided me with my car insurance after being refused elsewhere. Very good price and also follow up with calls to check you are happy with the service and what you have ordered. Staff member AV&7 very friendly and helpful via telephone follow up . Thanks!

S. T.

The girl I spoke to on the phone that dealt with my car renewal insurance was brilliant. She was very polite and efficient, she even got me almost £40 reduction on my renewal quote. I have used One Call Insurance for a number of years now and I’m very happy with them. AD9

J. P.

Relates to cancellation of policy due to selling the vehicle. My first only only complaint for the company. In the initial chat I was told the cancellation was being calculated only to then be told I was in the wrong department, I appreciate the wait time, but the following agent simply told me the cancellation was being processed with "1 dd due this month" It's not the customers responsibility to have to quote the amount or the abbreviations. Please use proper terms as well as fully explain any outstanding money owed in detail. Thank you.

G. D.

JP2 and SO2 were very patient and helpful with my home insurance renewal and found ways to make the renewal price even more competitive. I renewed even though they were not the cheapest. I also have my car insurance with them and they were very efficient when I had to make a claim last year. It was effortless and all dealt with seamlessly within a few days.

E. L.

CR3 -I have car and buildings insurance arranged through One Call and have found their prices good and their chat line really excellent. The staff who answer queries do so promptly and intelligently, and give you the feeling that they care about their customers. I wish that all chat lines were as good as this one.

m. k.

Received renewal quote for my van insurance but it had increased quite a bit. Did quotes with other companies and found a better price. Rang One Call as instructed in my renewal letter to see if they could compete with the cheaper like for like quote. The girl on the phone was extremely helpful (ref ET6) and she amended the milage slightly and value of the van and reduced my yearly insurance by almost £100 making it cheaper than the alternative quote I had received. Very happy with the service I received.

J. E.

I renewed my car insurance again with One Call as they gave me a realistic quote which was cheaper than my previous policy price. The person that I spoke with on the phone was really helpful and clarified my queries - KL8 reference. I like the fact that I have an online portal to refer to for details. I would recommend.

A. J. L.

A 'live chat' is no replacement for a live phone call. It is far too easy to end the chat accidentally and have to go through the whole process again if you want to continue discussing your problem. Perhaps employing more staff to do just that would improve your customer service. Having said that the person dealing with my concern was most apologetic and understood my point. Though at that stage I had already contacted Close Brothers to correct the information myself since that information had not been passed to them by One Call.

N. S.

Lovely company to deal with. They make everything very straight forward and simple. Renewed my insurance today for another year and spoke to GM7 who was very helpful and polite and processed my policy renewal without problem. Thank you for a great service.

R. D.

I've been with one all for a number of years, they are easy to get in touch with, I recently received a courtesy call about the insurance I renewed with them. NF9 was very knowledgeable and gave me a complete rundown of my policy. Asking if I was or was not aware of policy items etc. I was very happy with the caller as he was very polite, he spoke slowly as I often find other companies caller's usually rabble on so quickly it's very difficult for me to catch every word. Thank you NF9 for your call !!

H. T.

Good quote last time however used the direct messaging service chat for renewal quote, requesting same policy no changes from last year, there was an added fee for renewal, given a discount when questioned but kept presuming I wanted breakdown cover which I didn’t . The end result was a quote saying I’d be a special member then quoted me monthly which came in a lot higher than my other quote which I’m presuming I wasn’t supposed to do the maths. Felt like the frills were added to make it sound like I was having a better deal. I obviously know there are guidelines to be followed for discounts but I want a no frills explanation, knowing exactly what I’m going to be charged, either yearly or monthly with the same cover that I currently have.

t. 6.

Very polite, very patient and very easy to deal with. Everything was easy and straightforward as it should be. As long as the company continues in this fashion I will continue to use their services. Its not rocket science, just keep the prices low/competitive & offer what the customer is looking for....simples😋

D. C.

I used the One call Insurance Online Chat today with hp1 operator to discuss my renewal of my car insurance and make some changes to my insurance going forward. I was offered a new renewal and that has reduced my insurance premium considerably. This method of online chat is great and simple to use. One call insurance I have been with for a couple of years and had no problems. Always a keen price for me.

P. H.

Excellent service from Hollie p (hp1) she was friendly knowledgeable and helped me save money on my car insurance. I didn't wait long to start the chat and was very pleased with the outcome. I will definitely use them again

J. F.

I'm very impressed with the service offered by One Call insurance who managed to source a new home insurance policy at almost 50% of what I had been paying. My call handler, PH8, was extremely helpful and efficient, getting back to me within 48 hours with the highly competitive policy. Brilliant service !

K. F.

It's my first time with One Call, so difficult to fully assess them so early. However, the signs look good. Certainly a competitive price for car insurance. As always you need to check all the small print - some hidden charged might crop up when you are not expecting any. But that's common across the industry now. So far easy to deal with and a courtesy call with (CI5) Connor was appreciated, even if it was a little heavy on trying to sell extra services! Maybe in future, I can give 5 stars - as always with insurance you have to wait a year.

K. M.

I spoke to EN 2 today to renew my policy. She was very good and competent. She was able to review my policy and offer a cheaper one, saving me £40.00 for the year. I felt confident that I had the right policy for my needs.

K. A.

Have been with One Call for two years now and have always been happy with the service provided and value for money. When I thought about going elsewhere they managed to reprice the quote so I stayed. I spoke to CM2 today who was friendly and very helpful. No complaints at all.

G.

On getting a renewal quote I had a very pleasant experience dealing with Charlotte M CM2. I found her very helpful and attentive to my needs. A credit to your company. I did get other quotes from a comparison site but One Call was the best quote I got so I will be renewing with them. Thanks for all your help Charlotte M.

H. A.

Have been with One Call a number of years for insurance. Always competitively priced and I liked the ease of uploading documents to their online portal. Just 4 stars due to the painfully slow chat when I needed to cancel the policy due to selling the car. It took 40 minutes, with many minutes between each reply. It could have been done in 10. A disappointing end to otherwise good service.

T. S.

I spoke to Jack he was very helpful and professional. Answered my queries and then talked me through my whole policy. Very competitively priced in the current climate . I rang one call instead of sitting in a queue they rang me back within the hour.It was so nice to actually speak to someone . It makes you feel more confident in the company you're dealing with.

T. H.

Been a great company to deal with. BTW I don’t rate anything as 5 stars unless they’ve gone out of their way to help and made a huge difference to me. So far One Call haven’t done that, but they have made me write this review which must tell you something positive about them.

J. H.

Great insurance company but now there's nobody to speak with on the phone it's just annoying and I can't give any more than 3 stars based in that. Going all on line is not the way forward, I like to speak to people as it's much easier to understand and not waiting forever while the operator deals with 10 other people. However the staff I have dealt with are fantastic but the no phone policy needs to be addressed because I won't be sticking around come end of policy.

A. Y.

No hassle.Renewal every year and they are happy to discuss other quotes and match offers .Great service on every occasion I have had to claim. Been with them for 5-6 years now, and before that, I changed insurers every year at renewal time .Service agent AL4 was very helpful on the phone, and got great renewal deal for me .

A. G.

operator rg4 was excellent handling my renewal of car insurance. he went through everything on my policy making sure i was happy with all the elements and offering upgrades when necessary. would recommend him and one call to anyone looking for great service

g. d.

My renewal is due in a few days and I received a notification that my payment had failed. This was because my card had expired, why try taking payment using an expired card. Just contact the customer and get revised details so payment can be taken. Its not rocket science. Other than a good service and prices.

b. s.

Thanks to Jack (ja7) for service today, all went smoothly with renewing my car insurance and getting me a better deal. The call back system is a good idea no having to sit waiting on the phone till someone answers. Happy customer.

M. A.

I phoned to renew our Car Insurance for the 3rd year.. Thorough, very clear and well explained. A pleasure to deal with. All credit to GM7 and One Call Insurance Excellent Service - well done.

A. W.

I was contacted regarding my car insurance policy & missed the call. I promptly called back & spoke to the same agent who left thr message. Adam was extremely informative & advised me of all the extras I could have with my policy. Extremely pleased with the excellent customer service I've always received.

M. M.

I contacted AB2 about renewing my policy as I hadn’t received my letter, he told me my premium has went up slightly but he would work through everything again to make sure I was getting the best deal. After a quick chat confirming some details I got a much better deal on my policy. AB2 was friendly but professional at all times and dealt with any queries I had promptly and efficiently:

K. P.

Am happy to be staying with One Call after they gave me a better quote. Was very pleased to be dealt with so politely and efficiently by Libby LA4 who kindly rang me back after being cut off mid conversation . We have both our cars insured with One Call and would certainly recommend them.

L. G.

I called and selected a call back as they were busy. Received my call within the hour and the advisor checked my ‘renewal quote’ to see if she could match or better other online offers I had searched, sadly on this occasion she couldn’t. The advisor was friendly and very knowledgeable .. Highly recommend if you can get an acceptable quote as I had done the previous year.

R. R.

I called as the policy renewal was higher than comparison website with the same coverage. I was dealt with by a lady called Jessica (JP2) who was very helpful. Went through in some detail the renewal and arrived at a competitive quote that was acceptable. Overall a very good service.

N. C.

Have recently taken out car insurance with One Call, and have just received a courtesy call from an agent, ref. CI5, checking i understood the policy and ran me through everything that was covered. Very amiable and polite and was nice to receive the call to know that there is a human being at the end of the phone. Would recommend.

J. O.

The person answering the phone was extremely helpful, giving me plenty of time to articulate my query and making every effort to give me explanations that were easy to understand. She amended my policy and processed the adjustment to my payment efficiently. Excellent service.

H. “.

My policy needed renewing this month, and Holly (HH3) was wonderful, very helpful and easy to talk and ask questions to. Everything was sorted quick and she found the best possible deals for me at the best prices. The wait time was really short as well.

j. s.

I had to urgently get car insurance on a Saturday! Lucas was so helpful we set everything up on Friday and when I purchased my new car he arranged for me to email him so he could call me and process my insurance to start immediately. All went to plan 😊🙌🏼 Today 5 stars ⭐️ Huge thanks Lucas agent L06

A. D.

Thank you for your fast and efficient way you dealt with my call. You were clear concise and made me feel at ease. You did not leave me on hold for too long and after a quite disruptive morning dealing with other agencies, namely gas and electricity companies you were like a breath of fresh air and very gracious. Your ref AD9

j. s.

AB7 was a fab caller. He went through my details quickly but efficiently given my availability. He listened to my needs and checked the policy matched my needs. Friendly and engaging, nice easy call to take!

S. V.

Made two calls to One Call insurance today and both times the operatives were extremely polite and understanding. They put me at ease and were very efficient when dealing with my issues. Male operative was CA9 but am afraid didn't get name of the female one who had the most amazing telephone manner.

l. l.

I wanted to make contact by telephone but long waiting time so used live chat option instead. I was 12 th in the queue so after a wait of about 10 minutes was connected. Although I prefer to speak to someone in person, it was easy to use and my enquirers was dealt with in a quick and efficient manner which I felt comfortable with

P. G.

I had to wait 15 mins to get through to an agent but once I was connected to SS7 he polite and efficient in the way he dealt with my renewal. Details were thoroughly checked and he took time to provide the best options. Good service all round by SS7.

J. W.

I have recently purchased one call insurance for my car online. Today I received a follow up call from them checking my policy met all my needs. This is not something I have received before. The chap was polite, friendly and importantly checked any questions I had regarding the policy on the spot. Well done JD9! Great customer service.

R. D.

Had a query on the details used to renew Home Insurance. Advised of change to my circumstances in that I had retired. This was dealt with very efficiently, and even resulted in a reduction in quote, to which I am very happy. Every penny counts...... so glad I checked.

D. A.

The lady I dealt with today was extremely efficient and most helpful. There was no hanging around and everything explained precisely. I have always been extremely satisfied with the service provided. The reference number I was given for the lady was AL4. A very polite & helpful lady.

D. N.

Chat line (Megan) was very helpful thank you. I am in my 60’s and not very computer literate so l do miss talking to a real human being live and knowing they are understanding what l really need. It took 3 times to get an answer to my request for policy details through the post, it would have been better to have seen this option when doing the original quote. There are people like me who want something tangible to file away especially when other people demand copies as proof. My family recently purchased a static caravan and neither of my children could provide the evidence required because everything is online and wasn’t acceptable. I was the only one who could provide the required documents because l get actual printed documents. However, Megan herself was very helpful and got the job done, thank you.

M. D.

The customer service contact was decent enough, but had to do everything via an online chat. Nothing can replace an actual phone call, the chats should be supplementary whereas with onecall it feels like the primary mode of contact. Really hard to speak to anyone on the phone to have a nuanced conversation and whoa betide any of our older less tech savvy family members that need to resolve issues.

T. B.

After having a query regarding an insurance quote, OW2 only too happy to respond via live chat. She was very professional, quick to respond and allayed my worry, assuring me instantly. Consequently I took out insurance cover without hesitation. Very impressed with her knowledge and approach, would highly recommend dealing with this company.

W. P.

The experience was ok. I was surprised that when I asked for a hard copy of my policy they said it’s not possible. When I listened to the information at the end it said if you want a hard copy you can request it! Also I was surprised that you keep all credit card details including the three numbers on the back of the card. This seemed unusual to me.

M. A.

Excellent service today. I phoned, used the call back option and was duly contacted in a reasonable time. I really appreciated being able to discuss options on the phone as I could only use a online chat last year which I found very unsatisfactory, so, for me, this is a huge improvement! Call quality wasn’t great but Oliver dealt with my query very efficiently and I was happy with the overall outcome. We will be going into the third year of insuring with One Call and they seem to offer competitive rates with good service when doing comparisons. Of course, we will never truly know how good or otherwise they prove to be unless we need to claim, but so far, I would recommend One Call.

S. C.

Good service from the chat line operative to resolve an issue with entering a bank account number for a direct debit. The issue was resolved but there shouldn't have been any need to ask for help. The payment portal should have been able to accept the accept the bank account number. This needs to be resolved.

S. H.

Having seen a lower quote elsewhere I rang One Call to say that I wouldn't renew my policy. However, the courteous and knowledgabke lady went through my details and managed to give a far better quote prompting me to renew with them. Happy days!

N. A.

I apologise but I have forgotten the reference the young lady gave me. It may have been M48. Her approach to customer service was first class. She was courteous, polite and explained everything very clearly and answered any questions I asked promptly. Any offers you were promoting were offered without any pressure or insistence. I wish all agents spoken to on the phone were as good. Thank you.

G. C.

Called this morning to renew my building/contents insurance policy which was very competitive. The call was answered almost straight away by a polite helpful member of the team and completed my renewal within minutes. Cannot fault the service.

e. l.

wow how nice to have someone who took time to explain everything fully to me .the young man was so helpful and really made me feel like a valued customer .was ringing to discuss car renewal policy .and because of him def renewed. cant beat good manners good customer service .Well done young man .Will definitely recommend one. call I strange.

D. C.

The chat function on the site works very well. The operator was knowledgeable and clear. However I was deeply disappointed that I could not add my son who took his test in the UK but now holds a EU licence to our car policy for 16 days.

K. c.

Called regarding my recent insurance renewal. Having got through to CM2 I found the service to be very efficient. Professionally and politely dealt with and resulted in retrieving and purchasing a more competitive quote.

A. R.

The chat format to contact One Call worked well. The agent on the chat line was simply first class. He made a difficult and somewhat complex situation straightforward and ultimately sorted my query with minimum fuss. First class, in all respects.

A. L.

I was renewing my car insurance and I spoke to agent GM7. She was very helpful and as I was able to inform her that my annual mileage would be reduced from last year she obliged by reducing my premium. The original price was cheaper than I had found elsewhere so I was definitely satisfied with my renewal price.

R. D.

Very pleased with the service provided by One Call Insurance. Excellent value,cheapest quote I found for my car. Today I spoke to Erin who called to ask if everything was ok with my policy and were there any questions. I have never recieved a follow up call from any insurance regarding their service. Erin then told me about what other options were available for me. Thank you Erin,One Call Insurance.

V. F.

I had researched other suppliers of motor insurance after receiving my renewal notice. Not only did One Call better the best quote, they increased the benefits. TG1 Many thanks.

M. “.

The customer services adviser JL4 was very customer orientated, taking time to explain my insurance renewal step by step so I could understand every detail. Top marks One Call for your very friendly and helpful advisor!!

M. W.

Thank you for your help, fast way the confirm what could be vital details for my trip to Spain on a motorcycle. Recovery/ replacement vehicle/ contact numbers after an accident far away from home these are services we need and need to be safe in the knowledge we have quickly to hand. I now feel safer.

j. o.

Ben F was very helpful and resolved my issue quickly and to my satisfaction. If I'm honest, only having access to an online chat and not bring able to speak to a human is very off putting for to consider renewing with one call long term, but I can't deny Ben was very helpful.

P. V.

Easy to set up a new policy. Had a live chat with SL4 as i required a receipt. Was told it would be on my portal in 5 minutes. Checked a couple of times and cannot see a receipt . One day later and still no receipt. Why cant it be emailed to me?

J. C.

Just taken out a new policy with One Call. Good reviews and fair prices. Disappointed that the standard car hire included was so basic. Tried to call about something but could not get through so used the web chat. Sorted but not that friendly and very slow. Quite a mixed bag really.

A. H.

I have been with One Call Insurance for a number of years. Following my conversation with Grace GM7 yesterday I am pleased to say their service continues to be of very high standard. Thank you Grace for your time and patience, much appreciated.

c. s.

Very helpful agent (JP2), I'm an existing customer who recently claimed due to storm Arwin and found the dreaded claim to be pleasantly chaos free, quick inspection and all work now professionally carried out. Renewed insurance today with great deal again!!! Would recommend as they do what they promise!!!!

P. S.

After being with One Call for just over 10 years . I Called today to see if I could get a bit better quote on my renewal. The very polite lady who answered my call H.H.3. Was extremely helpful in finding me slightly cheaper cover. Once again a very satisfied customer.

P. K. C.

I got in touch with one call about my car insurance renewal and was very impressed with the service I got. The lady I spoke to was very very helpful and spent a long time on the phone with me to get me the best deal, thank you AL4 I'm sorry I've forgotten your name. but you were great.

C. B.

The letter you sent me had a phone number to call for queries. I called it and was given a message saying no longer available please log in to your portal. I’m 77 years old and to me a portal means a doorway! PLEASE let someone be at the end of a phone. As it happens I managed to convey to a chat person that all i want is a copy of my policy to read. I don’t have a printer. Happily one is being sent. When my insurance runs out if you don’t have a phone number I will be looking for a friendly broker. It may cost me more but you know what by that time ill be 78!! Nothing gets easier as you age.

S. M.

I found the member of staff I spoke to, she said her reference was AL4, was lvery helpful, knowledgeable and friendly. If only everyone I spoke to on the phone was as nice as her it would be a much happier world. The only negative I have is with the music when on hold, it was a racket that just droned on and on.

m. m.

Phoned to ask them not to auto renew as I could get the same level of cover cheaper elsewhere. They re_quoted to match the cheaper quote from another insurer. The lady I spoke to (LN 7) very helpful and polite.

S. T.

I phoned today to see if my renewal price could be lowered. Oliver was extremely polite and courteous and efficiently readjusted my premium. Very good customer experience

G. L.

Customer service agent NS9 called to go through my policy and to check if everything was OK. She offered me upgrades on various details which I declined but she wasn't at all pushy and said she understood why I didn't want to change anything. She explained everything clearly and was extremely friendly and told me things I could do on the portal which I didn't know.

S. M.

As my car insurance is due for renewal with One Call on 10th April I rang today to ask how much extra it would cost to add my daughter to my new policy. I spoke to a very pleasant young lady who was very helpful and efficient. Her reference was SO6. I have therefore renewed my policy with One Call. Thank you.

W. “. F.

Couldn't locate a contact number pn my policy home page but decided to engage on the chat option. I have to say it was surprisingly good. The Agent (Alisha) dealt with my query quickly and thoroughly. Providing me with the answers in a quick response time.

K. J.

After I looked around the website for how to renew my policy I decide on a new quote and found many other companies cheaper than what I was quoted, I rang One call up and spoken to Vincent H 1 who kindly checked again and quoted an even lower quote, all I have to do now is pay for it, the only downside to this quote I was left waiting for over 30mins which to me was a expensive phone call. I know people are working from home but does it take so long, ?

C. J.

Natasha K was really helpful. The only concern I have is I want to make an amendment to my policy and Natasha sent me a link stating I would get a discount doing it through the portal but your portal states it cannot update policies so I don't get a discount? Very confusing.

P. S.

Cv1 was helpful in providing a competitive house insurance quote & helping to spread the payment into monthly instalments. When reading all the standard patter relating to the bank details I had to ask him to slow down, which he did. I am sure that saying the same things over & over again must get boring, but it is important to be clear in what is said. All good.

Z. W.

Brilliant customer service. Had an online chat regarding my renewal for car insurance. Lee M managed to get it down to a much better price. Very happy with the service.

M. P.

Return call took along time to come through but once in call, Operator was polite, professional and understanding (I was out walking the dog when the callback came through). (Operator I'd SO2). Significant reduction from renewal quote with same policy specifics. Thanks. (No trolls need reply to this review 🤐)

M. L.

Josh B dealt with changing my insurance policy over to my new Isuzu truck and it was all done in 10 minutes. Very helpful and efficient and look forward to insuring my truck with you when the policy is up for renewal Many thanks Matt Litster

B. R.

Policy Renewal , I was pleased to see that a Telephone contact was available instead it being difficult to communicate through difficult to time texting between supplier and customer . The call back facility is very customer friendly and heavily swayed me to renew my House Insurance despite having been able to find a cheaper quote elsewhere. I was called back by Jessica (JP 2) whose polite , knowledgeable telephone manner was a credit to the 'One Call ' organisation and her effort and patience secured another years contract . Thank you .

L. J. W.

A very competitive insurance broker, not had an issue car insurance wise and don't anticipate one in the future! I've insured my car for the 2nd year now due to being happy, however there is a major downside which will make me reconsider renewing next year and that is you can't physically speak to an agent, its all via Internet and you're queued and it takes a long time... Not everyone can access Internet all the time, so unless a telephone number is added, I won't renew next year.

B. C.

I spoke with MIllie Ref MB3, who was very helpful and polite. Set up the policy online for the first time. Went very smoothly, apart from an error on the registration date of the car, via Money Supermarket. Breakdown cover not quite what I expected as not AA or RAC etc but contact to nearest garage, so we will see how that goes.

s. c.

I was contacted by One Call member of staff "TW9" to check that I was happy with the insurance cover that I recently purchased. She run through the policy details and made me aware of optional extras that were available should I require them. Very pleased with her assistance.

T.

I am happy with the policy and the price but the follow up/courtesy phone call was really aimed at trying to sell me ‘add ons’ which if I had wanted them I would have selected them whilst configuring the policy in the first place. One of the add ons offered, key cover, was already included in the policy! - can’t blame you for trying. Special thanks to operative MB3 for your courteous and pleasant manner and for checking and calling me back - well done and thanks.

A. M.

I've used One Call Insurance for a few years, always had excellent customer service. Today operator JA7 helped me get the best deal for my renewal and as always I'm very impressed with the service.

S. P.

LB1 Lauren B was polite, professional and patient. Very helpful service, my new vehicle was insured and the appropriate EU Travel breakdown cover provided. Very happy with One Call

P. D.

Great company. A very nice friendly lady Megan helped clean up a couple of issues today. And kindly helped me set up a new policy. Thanx Megan (M F2)

P. G.

Very patient and understanding...excellent service and put through to right people.not keen to use online services but that's the way it is these days. ..hope to receive paper docs and everything clearly and efficiently explained. Thank you for making it so easy.

S. N.

Spoke with Advisor JU6 who was carrying out a complementary check to confirm details whilst offering informed advise. Advisor was polite, courteous and not pushy towards sales making me want to stay with the conversation which lead me to enquiring about One Call home insurance. Please acknowledge his work and say thank you from me.

P. S.

Excellent pricing, live chat useful, but please oh please cut out the too-ing and fro-ing for me to obtain the best price. I want to obtain the best price first then there is no need for me to shop around and you keep my custom. That way we all win ……simple ! Friendly live chat staff but far too drawn out and unnecessary.

L. W.

Es8 was very nice to talk to to arrange my insurance. She explained everything I had to know about my policy. Very patient and excellent and professional manor, A credit to your company thanks

J. B.

Connor and Rebecca were most helpful. Solved my issues. And transferred my insurance over to my new car. Been with one call insurance for many years now and always a good price. Thank you to you both for your most helpful support.

A. G.

I really like One call and have been with them for years. However, the breakdown service it seems can only be requested on line. Not good when signal is poor. There should be a telephone number. Imagine someone who is not familiar with the Internet etc trying to arrange recovery. It would be a nightmare. Having said that, after I logged the problem via the portal, breakdown recovery was good.

J. E.

I was involved in an accident that was not my fault in November 2021. I'm 71 and this shook me . Every person I dealt with at One Call was kind and very helpful and kept me informed and updated on a regular basis. I cannot thank them enough for taking all the upset away from my shoulders.

M. S.

Great service. Nothing is a problem that they cannot resolve. Keep up the great work. I have used one call for numerous years. I have even got my wife to use them as well.

M. W.

I spoke to customer service person JDB who was very professional and attentive. He talked me through my renewal options and the whole process was less than 5 minutes. I would recommend this One Call Insurance for anyone's next car insurance.

T. N.

Very comprehensive update given to me by Lauren LR3 with regards to my car insurance policy from and great customer service, making aware of certain products available. Lauren was very helpful and knowledgeable. Thank you!

m.

Thank you so much to the person i spoke to (PH8) he was very helpfull and very supportive. He was very knowledgeable and got me the product i wanted in my renewal. He is a credit to your company. Thank you once again.

J. C.

Been a customer for a few years now. Called to cancel auto renewal and not cheapest quote for the car this year. Agent ref HH3 managed to find a better quote and was able to renew straight away on the phone

N. T.

The agent I dealt with via Live Chat, Toni-Jade, could not have been more helpful. She made the tedious task of renewing ones car insurance much more bearable. She dealt with my enquiry swiftly, professionally and in a very polite & friendly manner. I can only hope the rest of your staff are as attentive as she was should I ever need to contact your company in the event of a claim. Going by first impressions only, I can only assume that will be the case.

T. B.

Just had very positive experience with One Call advisor. I was offered a lower renewal price and everything was very clearly and professionally explained. Wish I could remember advisors name, she deserved a mention!

C. H.

Lauryn H was excellent & very cooperative. Answered all questions professionally & she was understanding & accommodating. I will strongly recommend one call insurance for any insurance type cover.

C. W.

It was all satisfactory, but it took a very long time. Initially I had to spend much longer than I should've done to get a telephone number as I wanted to speak to someone, rather than do a Live Chat. When I spoke to someone, she ended the call abruptly to do a bit of investigation & didn't really explain until she came back to me about 5 hours later!

s. p.

I used Live Chat with Connor H he was a very good with me. He answered all my questions with polite answers and completed what I asked of home. Top Man credit to One Call

A. P.

Great once I got to talk with someone but two calls resulted in 4 minutes of messages to listen to, 2 seconds of muzack then nothing. despite waiting for several minutes. Quite irritating, but found the on line chat much more effective

N. C.

I wanted to add driver who has just passed their test. Online chat advisor suggested it's cheaper to do it via the portal rather than with her so she saved me some money on the admin fee. Very happy with price - for 5 months it's the same as 7 days temporary insurance with another provider!

B. L.

I don’t understand why I had to online chat with an operator when the amendments could have been done online through the personal portal. It would of saved a lot of time and effort. All I can conclude that it was an exercise in trying to get me to spend additional money through add ons and extras!!? The operator was helpful but felt like running through a pre prepared script. Will seriously consider switching provider when time for renewing. Thanks.

M. P.

Renewed my policy with the assistance of a very competent gentleman named Vincent (VH1). Quote was competitive and had the cover I was looking for. Excellent service.

D. M.

I phoned to enquire about my renewal price. I spoke to a lovely lady ( ju2 ) that made sure all of my details were correct and that I ended up with the best renewal price possible. She genuinely couldn't have been anymore helpful and she also saved me money on my policy aswell. Would high recommend this company to anyone that needs home insurance cover.

E. “. B.

Only 4 stars based on yesterdays experience bought a new car tried to change my insurance over was told no can do.Why?Tried to speak to someone yesterday and the connection was cut.Spoke to someone on line this morning who was fine.Still waiting for a call back.How can a change of car be so difficult.A response would be nice please.Eventually got some great service on Monday Morning the person who I had an online conversation with this morning was very good and the young woman AO5 who eventually sorted me some insurance out for my new car was excellent.Would give 5 stars on today's experience only 4stars on anything else.

R. P.

Excellent and prompt service today from Vincent (VH1) at One Call Insurance. All queries answered efficiently and managed to save some money on my house insurance renewal. Thanks again Vincent.

R. K. K.

It takes longer to explain on web chat and quicker on phone more personal human voice. I will go back to my old insurers next year they are very quick to answer on the phone speak to a human.

R. F.

I was truly impressed by the service I received from Josh B (JL4) during my live chat today. Josh's delivery was highly professional and exceeded my expectations. Thank you Josh. Good job!!

P. D.

Nathan nw6 provided a very well informed over view of one call. Insurance policy. That left me feeling secure and confident that all my needs as a motorist are being proffesionaly well managed and met. And I would not hesitate to recommend the company to all in the future. Well done.

S. B.

Just received my renewal letter for home contents insurance and contacted One Call regarding the increase. Harriet (HW5) managed to get me a better quote than I had the previous year - kerching! The customer service experience exceeded my expectations.....superb and well done!!

C. w.

Customer service from representative CI 1 was professional and friendly, I have a brain injury and struggle with words and getting across what I actually need. She was very knowledgeable. Sorted out everything I requested. The dropping of one star was nothing to do with that side of the customer service but due to the time on hold prior.

J. M.

Got my renewal through. Rang up for a discount and after fine tooth combing my requirements, I got one. Call handler PH8 was clear and explained everything very well. Thanks.

F. C.

Had my renewal ‘renewed’ with some added extras! Brilliant service and very good price quoted! Would recommend. Thanks HW5 for helping me out today!

A. H.

For someone like me, hard of hearing, it's great to be able to resolve most issues on line without any intervention or when you need assistance have someone available on live chat to guide you. All credit for helpful staff and a great system.

S. A.

Although extremely professional and polite, I found the chat was a little slow. Not sure if the information being gathered was forthcoming for Tia. Would be delighted to deal with Tia again. Just hope the information is quicker.

f. c.

I have not needed to speak to One Call's customer service before but after a somewhat lengthy wait(18 minutes) I spoke to Vincent (VH1) who was extremely helpful and very, very patient with me. He answered my questions and gave clear and understandable explanations. Well done VH1, an asset to the Company.

W. C.

Excellent customer service from advisor JA7. Online chat very quick and when it needed a call back one was received within half an hour. Very competitive renewal quote too.

S. B.

I phoned one call over my renewal letter to amend a couple of things on there and spoke to a really helpful member of the team named lauren. Lauren was really helpful and nothing was too much trouble. She is a credit to your company.

m. S.

LJ5 Received a phone call this morning and expected it to be problematic, I couldn’t have been more wrong. I had a pleasant conversation with a lovely young lady who made sure my policy details were correct, no hard sell of extras but confirmed I had everything I needed Not often I end a call like that with a smile on my face, we’ll done and thankyou for brightening my day

R. B.

I called regarding renewal, lines busy, but they called me back shortly after. The lady, Holly, who called me was very helpful and she answered and explained all my questions clearly. Certainly recommend One Call Insurance to others.

E. E.

I wanted to change the registration of my car on my policy. Three times I tried on the Portal, but every time I got to the payment page it froze. This morning I went on to the Live Chat page and Shanice P. sorted me out in about 10 minutes. Excellent Service throughout.

P. M.

I today took out a new car insurance policy with One Call Insurance. Received great customer service from a very helpful member of staff (ES8) Based on my experience I completely recommend them.

C. V.

Really efficient, friendly and professional service. Excellent value for money, easy to contact call centre with helpful and pleasant customer service agent. Would recommend

c. o.

Today I renewed my car insurance the lady that helped me was Anistasia AD9. I'm a 69 year old senior citizen and not very savi with computers and technology. I had a letter from One Call that was misleading and I didn't quite understand it. Anistasia explained everything to me and was very patient, polite and understanding. I came off my phone understanding it more and happy that my car renewal is now in place with One Call Insurance.

J. C.

Very grateful for the assistance I received from adviser MR3 today. He was very helpful and polite in helping me sort out my car insurance renewal. Thank you. 😊

R. S.

After receiving my renewal letter I got a cheaper quote on line, contacted One Call Insurance and the operator HW5 went through my policy and managed to beat the online quote. So pleased with the way it was handled.

G. E.

I called to renew my insurance, was told that the system was down but they could call me back. I was guided through the portal efficiently so I could make my payment online. Advisor turned a problem into a solution!

A. H.

One call were very sympathetic to my circumstances and gave me an option I wasn't sure I had. That option meant I could pay an amount there and then and the rest later that month. Lovely advisors, who were compassionate and honest and I will be using this company again ☺️

P. S.

When I received my policy document it did not show clearly have many years No claims benefit I had, just yes. This is important as at can have a bearing of your insurance history and the price you pay. Then to my horror I found that thre is no call centre number to speak to a human being to resove a problem, only a "Chat Bot" who could not understand my inquiry and transfered me to a call handler. Unfortunately this was still a text chat which took twice as long. I suddenly thought what horror would be involved if I ever had to make a claim. This is not progress or money saving, but a way to provide poor customer service and loose customers when the policy comes up for renewal.

D. G.

I had amazing help this morning from 2 ladies Charlotte Munro and another lady who processed my insurance renewal today 11.4.22 who was truly wonderful at helping me, I hope you can find out her name and reward her very helpful service I don’t like the live chat option so called the team by phone and this helped me solves the issue I had Paul Sharman

C. C.

Very nice company to deal with. Special thanks to lady on the phone who put up with my nonsense after a long day, nice to speak to a pleasent person and not a machine (GM7 I think she said). Would use again, as I have just done.

A. W.

I used their call back service to save me waiting in a queue. Absolutely brilliant. When the call came, she dealt with my request quickly and efficiently. Well pleased with the service.

S. W.

I was called by Harriet (HW5) as my insurance was up for renewal. She was polite,friendly and helpful. I have peace of mind knowing that my insurance needs are covered at a very competitive rate.

J. M.

Renewal came through, had a couple of queries so telephoned One Call and requested a call back. That happened quite prompt, the guy answered queries wel and able to retain our business for another year. Well done One Call

I. B.

Was really simple to renew my car insurance. Quote was great and very simple with the help from CM2 the operator who helped with through the process. Thanks

K. M.

The customer service chat was excellent and much easier than sitting on the phone. The customer service rep I spoke to was knowledgeable, professional and efficient. Overall a great service.

M. W.

Vincent VH1 was superb after my previous encounter listening to a very long winded recorded voice the first time ( to a different operator) I got through to, only to find that after 24 minutes I got cut off. I was dreading a possible repeat. However Vincent was very calming and after I had told him of my first attempt re-assured me that if any thing went wrong he would call me strait back. Some how I did get cut off & he immediately called be back. He dealt with my call very efficiently, calmly & without any more problems. Thank you Vincent very professional and knowledgable in your work. Regards M. B. Wren.

K. J.

Peter dealt with my enquiry efficiently and quickly. He was friendly and polite and as he was able to reduce the cost of my renewal, I am happy to stay with One Call. Peter's code was PH8

C. S.

Excellent service. Very polite and friendly service. ASSOCIATE username is name SO2. Price matched my renewal with compare sites so I was happy to renew

J. T.

The lady was very helpful towards me She tried Her very best and we ended up coming up to a lovely agreement that I am happy with many thanks This will be my third year with one Call insurance but first time that I’ve spoke to them in two years because I do everything online Very pleased

J. J.

Although my problem has been resolved I had great difficulty contacting to speak to someone and I feel you should have someone to speak to on the phone! I was cut off because my message was too long ? Since then I was able to contact and discuss my renewal insurance using the phone which I felt helped me and more personal

J. B.

AL4 provided the kind of wise judgement and knowledge only King Solomon himself could have passed to his subjects! My whole day was brightened directly following this excellent service!

j. k.

Josh was very helpful, he answered all my questions. It was just soooo long winded. What took over 40 minutes could have been resolved in a 5 minute phone call, but we didn't have the option of this as the phone lines were closed, & it seems to be a permanent thing. I feel very sorry for slow typer using this system. Time wise it was very slow to get a few questions answered.

C. C.

Initial queuing delay and further delays during online 'chat' exchanges were frustrating. I did like it that my query was answered and that I could then request an email record of the chat too. If it was less delayed it would have received 5 stars.

j. t.

Customer services are brilliant always able to answer questions and out mind at rest. Had really good help this morning from CF2 thank you so much explained policy and portal access.

J. S.

Spoke to a very polite and professional young lady this afternoon (so6) who gave me a new quote on my husbands car so I stayed with one call,the young man i spoke to in the morning couldn't be bothered to re quote and sounded has if he'd just got out of bed,so thanks to the young lady you only lost one policy today not two.

N. G.

I was very pleased with how the agent on Web chat handled my car insurance query. He checked everything that was possible. And ended up with a cheaper quote. I would recommend anyone give One Call Insurance a call.

p. l.

Would like to thank one call for a pleasant and very helpful, advisor when I called to change my car insurance. Her politeness was above and beyond, many thanks for your help and understanding nothing was too much bother, very much appreciated.

s. k.

Harriet was very polite, sympathetic to my needs & very professional. I was about to leave my current provider, but Harriet gave me a really good deal & I am now with the same Company for another year

m. c.

My live chat, although slow, managed to get what I needed to do done. However, the time out facitlity on the portal is annoying as it was in the middle of the live chat and ended it subsequently, leaving me to wonder if the changes had been made...fortunately they had.

V. L.

Every time I get in touch by chat my query is solved. Fantastic customer service. Spoke to Courtney W (ow2). All sorted. Brilliant! Thanks One call.

M. F.

I am not a big fan of not speaking with someone directly but I used the live messaging service to sort out my renewal and Oliver (code name OM4) was very helpful.

P. M.

Used the Chat facility and spoke with Josh B, username JD7, who was proficient and helpful with my issue logging in to the One Call Portal. Resolved in just a few minutes, after he had correctly checked my security details. Gold star with added sprinkles to Josh.

S. P.

On renewal, my card details had changed, but there appears to be no facility to edit...... As that was the case, I logged on & paid. 2 hours later got a very confusing call, saying they could not take payment (Despite it showing as OK on card account) - could make no sense of the call, so logged on, tried to contact - rang given number, held & held, to find it was 'car only'!! Started a chat, kept asking me what I'd already given, then implied I'd made a mistake, finally said all was OK - 45 minutes I'm never getting back. Really basic stuff they're missing.......

B. D.

I called One Call today. I wanted to renew my home policy. I was answere by user HW5. I cant remember her name, I'm getting old. She went through the details for me to make my decision, nthe quote was bested over Comparethemarket. I'm please with the outcome.

A. B.

Called with query over my policy renewal. Excellent service and most satisfactory outcome. Many thanks, agent ET6!

B. B.

I wanted to add business insurance to my policy but couldn’t do it on the website. I chatted with an advisor as instructed to do on my policy site but didn’t receive useful help The good points were how quick and accessible the service was but… I haven’t solved my issue

E. B.

I got in touch with my insurance company and give them with a fresh quote from another company and they made me a new quote which I was happy to go along with and stay with them the person I spoke to was very helpful many thanks to JA7 for arranging everything well done One Call.

P. M.

Unable to complete my change of vehicle online, however dealt with a team member (MF2) who completed the vehicle change without a problem. Good value and nice to deal with a knowledgable person. Update, contacted via chat to amend driver details due to one letter error. Sorted in no time and with no fuss. Thank you AR6.

T. G.

40 minutes to confirm a few details for renewal using LIVE CHAT that would have taken 5 minutes by phone. The agent was clearly dealing with more than one call as they often lost the thread of the conversation or repeated questions.

D. D.

Very pleased with the service. I would recommend Anastasia. She sorted my questions very professionally and found a very good deal for me.

C. N.

Contact them directly if you need the policy active immediately. I didn't and had to reach out to them. Very efficiently dealt with my requests afterwards though. Fair

L. B.

I used the call back service which was very efficient the agent was polite and friendly answering all my questions and finding the best policy for both my wife and myself. I would highly recommend one call insurance.

M. D.

SF5 was my call handler, this lady was amazing, I usually don't handle calls well and I had muddled up my renewal dates, this was sorted out and felt with amazing, cant thank the call handler enough.

M. O.

Great customer service from start to finish, no need to hold on the phone as called back when free, really good to speak to local people and not a foreign call centre, my call handler was excellent and talked me through every step to renew my policy, would highly recommend.

M. B.

Thank you Cole Cv1, for getting me the right policy and price. Every penny counts right now and Cole worked hard to reduce my price. Would thoroughly recommend One Call Insurance.

L. Y.

A wonderful woman who was called Grace, known as GM7 was first class service, helped me and made the process very easy for me. Will recommend.

A. “. B.

Loved that they called me when I was in a queue to talk to them. Their representative JL4 was very polite, cordial and efficient. Excellent service 👏🏼

S. N.

Very good chat/online support, helped me renew my van insurance at the same price as last year and also arranged European cover at a reasonable price.

A. D.

Although the young lady that dealt with us through live chat did her job perfectly, when our policy runs out next year we will never use you again. The lack of talking to someone on the phone and navigating the portal is to stressful for none computer savvy people...

K. H.

Cannot comment on customer service after an accident, only on the setup of insurance. All went smooth, easy to set up the account on the portal too, I can access my documents any time

c. m.

I contacted one call in November regarding changing insurance over I found Charlotte very helpful in arranging for me to keep my old car still insured until sold I contacted you again today and again spoke to Charlotte who again was so helpful and well informed.

g. n.

Excellent customer service. My agent was Oliver (OW4) He is a credit to the company!! 🙂 I would highly recommend One Call insurance.

L. A.

The lady i delta with was lovely but still not sure if my new car insurance went through which is a bit worrying & having to do everything on line & not by phone is not good for me. So may change company on renewal

R. T.

Contacted OneCall today and chatted to Rebecca - she was helpful and very quick to answer all my questions and also sorted out my request to amend my payment date. An excellent service.

G. S. M.

I would like to say how happy I am to have had a chat with BK2, she was knowledgeable and very helpful. All my questions were answered and I am happy to continue with One Call insurance.

E. B.

My claim was handled very quickly, Jake responded to emails in a very timely manner and once quotes were received from my two chosen contractors they sent payment within a couple of days. Very happy.

J. A.

Wonderful company Geoffrey was so helpful and sorted out my queries straight away. Quick, no long "on hold" calls, just efficient and got the point. Thank you.

L. R.

The operator was helpful and efficient, changing the policy requirements quickly and still finding an excellent price significantly lower than any other quote I could find online. NI1 was the lady who dealt with my call and was a pleasure to speak with.

M. C.

Hopefully buying a new car and set up chat to ask how to amend my current policy to reflect this and had a question about the Gold Motor Policy. All sorted to my satisfaction by rg4

D. E.

Grace did a great job getting me my renewal car insurance she was very confident in what she had to to and had to manage me with my hearing difficulty I hope I get her on next year’s renewal thank you regards j DEvans

J. C.

They were very helpful and patience to listen to my reports right from the Live chat to the claim teams .As a first time using them am impressed and appreciate their response.

R. C.

Spoke to Grace (GM7) as I had to advise some changes to my renewal. Grace was very informative and I was pleased with the outcome.

J. S.

Easily the quickest and most efficient change of address and policy renewal I have made in over 40 years of driving, the operator was very polite and efficient, I would recommend One call to anybody for a quote

L. C.

very quick to deal with my updating drivers, all was done within 15 minutes approx. Pleasant person on the end of the line and would deal with this person anythime.

I. S.

Totally happy with the service today Tyler is a credit to one call insurance well done m8. Nd I will recommend any to go with use 100% thank u

J. R.

The service l got from Anistasia, her code is AD9 was excellent this afternoon she deserves afull 5 star rating and eleven out of ten,if all your staff are as pleasant and helpful as her, you are a very lucky company

M. L.

I have spoken to a very nice young lady this morning. I have to say she was extremely helpful and put up with me waffling away. She sorted out my policy and wished me well She also told me to call at anytime. Your staff are well trained. Thank you so much Sincerely Mrs Maria Lenahan

m. h.

One Call customer service came up trumps today. Chloe was very quick and efficient to understand my problem and issue a revised & corrected NCB letter.

O. O.

Always happy to deal with one call, as their quotes for car insurance are very competitive and the staff are always polite and helpful. I would recommend one call to my friends.

P. M.

Despite some problems paying a deposit on the website, call handler KP6 was really helpful in a subsequent phone call and was able to complete my policy purchase. First experience of One Call Insurance is very positive

A. M.

The adviser ( XX—-DL4) was very helpful and answered all I wanted. The waiting time in their ‘live chat’ was so impressively fast, it only took about 8 minutes from queue position 10 to my turn, unexpected!

k. s.

Outstanding support and advice when dealing with my renewal, was quick and easy using the online chat and es8 was brilliant she was very helpful.

S. R.

Needed to cancel renewal as I no longer have the car. The person I dealt with (CF2) was courteous and dealt with my request efficiently.

N. W.

Great service from Pete, PH8, who went through the insurance in great detail to make sure I had the right coverage including adding on golf golf clubs as a specific item.

T. W.

Hi the caller from One Call Insurance was very courteous and gave a very thorough account of the extra polices available to me and told me about the benefits of using my on line account. Thank you. Tony

G. G.

Today I renewed my motorbike insurance with Rachel(RN4), she was helpful and sorted everything in a few minutes. Really appreciate it Rachel Thanks

C. D.

Very helpful telephone staff, easy to sort my insurance needs. It’s great that I can view all my vehicle policies on one screen online, A1 👍

D. G.

Great renewal price at least I don’t have to chase around this year and get quotes to negotiate prices!, great phone service today used the phone back option and was contacted within 5 minutes, very helpful making changes to my garage location and making sure my old policy that hasn’t expired yet was also updated free of charge.

A. S.

I had received a cheaper quote elsewhere and had contacted One Call to cancel my Auto renew policy. Ryan G persuaded me to let him give me a re quote to see if there was anything he could do. The quote came back to within £20 of my other quote. As I didn’t want to leave One Call as I was impressed how they had dealt with a friend’s claim I accepted the offer. Many thanks to Ryan G.

B. F.

The lady who contacted me was very helpful about the service provided by One Call Insurance and made sure I understood all the information involved with my insurance, and how to get hold of my documents.

B. G.

Professional and good value service having already used One Call before but wanted to change my car policy for new car. Had to use chat line to clarify a point and then was advised of what to do on-line to make the change and pay the premium which took into account the unspend balance on my existing policy when calculating premium for the new cover. All very easy.

A. B.

Shingar SI1 provided very good service today in a kind and courteous manner he responded to my concerns with a positive outcome.

J. W.

Very helpful staff member understood my circumstances straight away and eventually arrived at a much better deal for my contents insurance which I had no hesitation in accepting.

s. G.

Very informative and gave us some great advice that will save us money She explained everything in detail and was very helpful when explaining what we could have and what it would cost us. And how we can save in the future Her identity was Li 6

A. B.

Received a call back and was able to discuss renewal quote with Holly - HH3. Holly was very pleasant and explained everything clearly

J. S.

I spoke to a advisor called Stacey excellent manner Explained everything to me and asked if I understood what she was explaining a credit to the company 100% agent

A. D.

Excellent service as l come to expect tha on line portal can be a bit of a pain but got through to a member of sales team and can't praise him enough explain everything very well sold me extra add ons l needed and set up insurance very well and was a pleasure to talk with

B. g.

Great company to get car insurance with, that's why I stay with them. Got a call back from AL4, very polite & made everything I needed so easy for me,pleasure to do business with, highly recommend One Call to everyone 👍.

J. E.

Faultless service, as usual. I had a query about my new policy, and Annie provided the clarity I needed in a speedy and efficient way.

M. D.

Very pleased with the live chat service at Onecall, my insurance renewal was sorted out for me by HH2. would highly recommend Onecall insurance. Martyn Dunn

I. T.

Excellent service and very happy with my quotation today. Renewed my policy once re quoted thanks for your help. Will recommend to anyone.

J. S.

The chat at One Call today was very good and the chap who took care of my insurance did a very proffessional job sorting it out. Very good and efficient.

P. A.

Used on line chat and TB5 answered my questions about enhancing my policy effectively and patiently, leading to my renewing there and then.

S. M.

I had no problems contacting and speaking to a HUMAN BEING and was able to renew my car insurance at a good price with no hassle, Thanks to ET6 who had to put up with me? who felt his brain was going to explode from all the info on comparison sites. If you feel the same? contact One Call before you decide? it could be worth it???

T. W.

My call handler Holly (hh3) was so helpful - brought my renewal premium down from £300 to £180!

R. H.

I spoke this morning with Miss AD9, who was very pleasant and extremely helpful. Nice attitude. Thank you AD9. Rgds. R Hawkins

S. R.

Ben was very quick in resolving my problem I still would prefer to actually speak to someone as typing takes to long but thanks Ben keep up the good work

J. T.

They dealt with my renewal very well and adjusted the price as per my query and the assistant ET6 was good

c. h.

Current insurance provider gave me a sky high quote rang one call ,spoke to a lad called Jordan who was very professional and informative gave me very competitive qoute which I have accepted very pleased

s. j.

HH2 person really clear dealing with my insurance renewal. Took her time to answer my questions and carefully explained all the details I needed to know . Thank you

D. W.

I used the online chat facility and was helped by Samantha L. I had noticed that my monthly direct debit had been paid twice, it was dealt with efficiently and one payment is going to be refunded. Excellent service and outcome.

M. W.

Service was fine once connected to "Live chat", but took forever to be connected and no possibility to call by phone. Do not like this drift that many companies are using.

J. W.

Thank you BJ2! If I can stay with a company who come near to a comparison quote, I try to stay. Well worth a live chat:)

A. B.

The service from Courtney was great and made the whole process very easy.to follow. Would certainly recommend after this experience.

m. r.

call handler was efficient and dealt with renewal quickly I didn't like the very long message at the end I was told to listen to particularly as it seemed more relevant to monthly direct debits and I was paying a lump sum

j. m.

I needed help with a query regarding house insurance from Onecall and it was rectified easily by PH8 who was very helpful and solved the problem for me. Very helpful manner. John

a. b.

HH2 could not have been any more helpful, fantastic service. I am a very happy customer Thanks

L. C.

Brilliant service from PH8…he knew exactly what I was looking for in my house insurance…sorted everything out for me! Very professional..thanks so much PH8

L. C.

Ebony was totally efficient, friendly and knew what she was doing. She got me a good discount for what I wanted, and I am happy to be staying with One Call. Been several years now. Their breakdown service is fantastic and i recently made a no fault claim after beind rear ended by White Van Man, which is being dealt with wonderfully well, including arranging vehicle during repairs to my car. Thank you One Call.

B. S.

Li6 very polite and clear at going through my policy and possible add ons and explaining how to log into my insurance fact's.

G. L.

Many thanks to Cm1 for her help and assistance to put right a mistake by myself. Big thanks for sorting the issue. Much appreciated. Guy

H. S.

This lady was amazing( not like the lady I spoke to in morning) She was helpful and really checked through my sent renewal doc..and found alot better deal for me

R. P.

Very courteous and professional employee. Charles understood my concerns and quickly moved to renew our home contents insurance policy with a new quote.

K. G.

Courtesey call from Millie (MB3) following start of my One Call car insurance policy. Provided additional policy explanations which I found useful

D. M.

Very efficient..was going to cancel but advisor was able to offer cheaper deal but same cover..very good and easy to deal with.

P. W.

I spoke to Judith who was very polite and listened to my query carefully. She noted my requirements and after a short time was able to offer me a good value home insurance policy. I was most impressed by how professional and efficient Judith was in dealing with me.

J. L.

I have been with One Call for my motor insurance since 2018 and although have never needed to make a claim, whenever I have had a query with my policy it has always been handled in an efficient, friendly and professional manner. I had reason to call a week ago regarding my renewal and my issue was dealt with by an agent tagged as CS1 who helped me with my query. I have not been able to review this matter due to the fact that the portal has been down until today in order to check the changes to my policy. I have not used One Call in the past for my home insurance but will certainly do so when it's due for renewal towards the end of the year.

P. p.

Very helpful, offered a discount and finalised my renewal. Great service. Thank you.

J. E.

Your agent TW3 dealt with my question quickly and efficiently. I'm very happy with the result and can't fault the service and help I received 🙂

V. B.

The man who rang me this morning was very courteous, explained everything in detail, which was easy to understand... And for once never tried to force me to change anything I didn't want to. Thank you. Ab7.

B. O.

CF2 was very polite and good straight to the point not long on the phone better than doing it over these silly portals

C. R.

Excellent service. Looking forward to changing my car. Thank you cf2 for making it so much easier.

S. h.

Spoke to Erin today (EW4), really nice.. didnt take up too much of my time but was informative and helpful! thanks !

P. K.

Only been a customer for a week or so but so far so good. Had a telephone call from Harley - HW2 today and was we courteous, helpful and professional. I've not ticked 'good quality' purely because I've not had much experience of One Call yet, but early signs are good.

S. S.

I spent 40 minutes on the hub no use then 15 minutes on live chat to be told you couldn’t change my insurance and given a phone number then 15 minutes on the phone only to be cut off I think I’ll go on go compare

D. S.

Had my insurance renewal through from one call but i had found a better quote elsewhere. I spoke to HH3 and she managed to match the price and benefits. Very happy with the service I’ve received.

S. H.

I upgraded my house insurance via the chat facility and it all went very smoothly, I was dealt with by Matthew1

J. T.

Dave Dyer DD4 was most helpful in changing my current insurance to a new vehicle. Was very patient and explained the procedure. First time I had ever arranged my own insurance cover and was pleased that he made it relatively easy for me.

J. B.

Great experience dealing with ln7. Fab customer service and very happy with my quote! I accidentally disconnected the live chat a couple of times and she made sure our chat was reconnected to make the process smoother for me!

p. c.

Was very professionally helped by a young lady called Lizzy .. ( ES 8 ) She was very courteous and was able to assist me and answer my questions without hesitation. 11/10 😁

A. H.

I am now renewing with One Call as they are straight forward to deal with and pricing seems to be favourable . The agent dealing with my renewal OW4 was easy to deal with and for me to use on-line chat is not normal for me. So well done OW4

J. S.

Vincent ( VH1 ) was so pleasant and helpful . I had a problem and he sorted it out for me and was very clear with all information . Many thanks

B. D.

Lauren B was brilliant, it was the first time we had used the chat line facility, it was easy and she made everything clear. We have more than one policy with One Call. Always been pleased with the service.

P. M.

I would like to Thank Jf3 For her warm way in which she handled my request. The quickness of her response and friendliness throughout the whole chat. She is a credit to the company. Thank you Jessica

D. T.

Brilliant service Professional yet Friendly!(Meghan?) ME2 really was fantastic saved over £100 everything double checked Spot on! I am now notifying our Owners club about how good they are.

S. W.

Got a great quote from Onecall (significantly lower than my renewal quote from another insurer) and took their home insurance. Found it easy to log in and download my policy documents, then had a great follow up call from them checking that I was happy with the policy and understood everything that was covered. Very clear and professional. HW2.

C. B.

Very helpful service - it made renewing my car insurance straightforward ,Tristan explained everything clearly and was able to offer me a better annual renewal. He was very patient with my queries. Very efficient.

J. W.

Excellent service, very personable agent that sorted out my query with little fuss, even managed to find me a discount, which I wasn't expecting. This is my first renewal and expect to remain a customer going forward.

N. J.

Needed home start, and One Call responded promptly. Got my car started so l could take to a pre booked garage for servicing. Very pleased, and never had to use before. Glad l had Gold cover!

J. K.

I spoke to Polly today regarding my House Contents Insurance renewal letter. I had been on an insurance comparison website and had been given a cheaper quote. Polly was able to match it for me and I was very happy with the service she gave me. Thank you Polly. :)

M. E.

Advisor CM2 dealt with my query and was very efficient. Very helpful and friendly. Would most definitely recommend one call insurance to anyone thinking of changing their insurance provider.

D. N.

The service i have received has been mixed. They did not tell me until I asked that if I added my residance status my premium will be cheaper and when I added it ,my premium went down a lot. The other thing is they forced me to pay a higher amount in a lump sum when I changed my address. One call should definitely reconsider doing this to people and suggest a new premium on the renewal only if need be. Other than that the systems run thems self by emails and notification and don't hear from them. Code HP1 Regards

D. P.

Very efficient service & Live Chat operative answered all of my questions. Only criticism was having to wait 10 minutes for connection.

I. S. B.

The advisor DD4 was friendly and professional and sorted out my needs exactly, my only bones is no telephone number to call, I am guessing that is due to covid but your chat system is long and laggy between messages. Really frustrating to spend near 2 hours on chat. The other thing is on your final message I had to listen to, it could have indicated to end the call. I am still awaiting on the link or something to sign my contract, been in the portal three times n cannot find anything, guess another visit to your chat is going to be needed.

L. S.

Undoubtedly an insurer. However upon selling the car I had insured with them, found that they didn't pro-rate a policy like basically every other insurer I've ever used, and then "forgot" to cancel the direct debit. Took the opportunity to push quite aggressively to opt in for marketing, despite having no live account. As noted direct to them "insurance is a necessary evil that no-one wants any more contact than is absolutely needed about, far less from a company that has overcharged and continued to charge on a closed account" Cheaper =/= better.

G. B.

Very kind and helpful staff. Vincent (VH1) was great at helping me reducing my premium.

D. B.

After using the chat line on OneCall, I was connected Chris w, CW3. He was extremely helpful and quickly arranged a renewal quote for my car. Chris was very knowledgeable and able to answer any question or queries I had. I cannot fault One Call, who I used for a number of years now. Well done once again. Best wishes for Christmas and 2022 David Buckley

R. M. L.

Very pleased with this morning's experience. Bethan (BK2) was very helpful in setting up the renewal on my car insurance, with a revised quotation (revised downwards!). Happy days!

M. R.

I had to adjust my details before renewal. Same vehicle but job situation and claims (on a different vehicle) had to be added. Got a cheaper quote than my original 👍. The breakdown conditions seem restricted (which they do try to push) but otherwise good service.

M. C.

Great service received today in renewing my car insurance. Many thanks for your help.

j. b.

could not be happier with the service rang me to check the policy met my requirement's spoke with a young lady who answered all my questions i must apologise i have forgot her details but she was a credit to whom ever trained her

H. M.

Called to cancel my policy as had found cheaper elsewhere. One Call required and more than matched the price. Agent was helpful and knowledgeable. Only criticism is that a better price wasn't on the original renewal quote

P. H.

The young lady who has just helped me with my insurance renewal was great friendly and polite full 😊

A. L. F.

TF3 was extremely helpful and provided a great service. My only tip would be for him to slow down his speech a bit because I found it hard to catch every word and had to ask him to repeat himself a few times. Call handlers need to be mindful that customers are not as familiar with insurance terms and conditions as they are and will need time to digest and compute information. I sincerely hope that the pace of his delivery was not due to corporate pressure to get through calls as quickly as possible! Otherwise this was a very courteous and efficient service.

D. S.

Haven't made a claim and this is usually where I rate companies, but the customer service today was good.

S. G.

I have insured my home and my car with One Call Insurance for several years and would thoroughly recommend them. I recently had the misfortune to make a claim on my car insurance and they could not have been more helpful at every stage. Thank you.

E. T.

Very efficient and friendly service. Reasonable prices and VIP benefits for long-standing customers! Very impressed - particularly with my lovely advisor (SC2). Thank you. 🙂

M. B.

The process of changing vehicles was far to long. 1 1/2 hours, this was on live chat as we couldn't find a phone number anywhere. On the phone this process takes 10 -15 minutes. Not happy about this. But we got what we needed done.

A. H.

If you don't mind the rather long winded chat approach to a conventional phone conversation, this has otherwise worked out well for me. I love the easy access to documentation and able to print off copies.

L. T.

Thank you to MH2 and SR4 who were both assisting me with my enquiries due to timing out on my online chat. They liaised efficiently together, resolving my enquiry. Provided professional updates as being processed so giving reassurance at all stages. Well done fantastic service. Love your customer portal, just need a link to the online chat where says anything else use online chat (rather than having to find the online chat link on a separate page).

C. H.

Renewed my car insurance policy today with customer service operator HH3. Was able to get my details updated very quickly and easily and also my policy came in cheaper than those on comparison site.Very pleased with thisfFast, friendly and hassle free service.

M. S.

I had to resolve my car insurance cover due to a change of circumstances in our family. My call handler ( Ja7 )was able to give me clear information and answer all of my questions competently and professionally. I was very pleased with the service I received. Thank you!

M. s.

Again the best price, the only thing I dislike is the length of time for online communication. Not everyone enjoys chatting via a portal, it’s very irritating and lengthy. Jordon made it easier as he was quick and efficient x

C. F.

Phoned up to change cover before renewal. Portal good to check things prior to call. Waiting time to get through to call handler not too long. Call handler polite and dealt with all my queries and changes over phone.

G. F.

Having received my car renewal documents & needing to make changes & as I always prefer speaking with someone rather than the live chat, I was very happy indeed with the phone call back option I received from AL4 she was very professional very friendly & made all the adjustments I needed to my policy very straightforward indeed & with a reduced premium excellent I can certainly recommend One Call insurance & I have no plans to change with the service I received I can not thank Abbey wonderful lady ( AL4 ) enough a totally stress free experience & platinum service

S. B.

I would have preferred to discuss matters over the phone as I know my speed is slow, but was persuaded to do it on line. It would have been far quicker over the phone, I had to wait 10 min for one reply, hence the 4 star rating

G. F.

As they go a good company good selling point is the portal listing all the information of cover you have however when it comes to renewals the same old thing chase up other companies then phone One Call back up and the price is reduced just a waste of time for all involved. Please just look after your clients and give them a fair price.

P. W.

I contacted one call insurance as my home and contents insurance is due to renew in January. I spoke to K01 who was extremely helpful and managed to agree with me a price, I was prepared to pay. to renew with my current insurer. It definitely pays to call when you have price checked what's on offer.

M. S.

At last Megan M sorted out my query Today .My experience of chat on the previous Friday was not good. I had a complicated situation and my arthritic fingers are not good on key boards. So took ages and I was still not happy. The phone numbers sent on confirmatory email are all closed so why are you still putting them on your documentation if you don’t want to actually speak to your customers ? Thankyou Megan restored my faith in these infernal ‘chats’

G. w.

I have renewed my vehicle insurance and intend to use One Call Insurance more in the future. I have found the online information via the customer portal fast and efficient. My online advisor DL4 was polite, professional and helpful. Many thanks for your help and services

H. M.

I would like to thank AS2, as she called herself! for the quick and helpful response to all my questions and for managing to reduce my annual renewal. Not as low as some of the others but price isn't everything! Thank you AS2 HCM

L. E.

Such excellent customer service from JP2. Understood exactly what I needed and carried it out in an extremely responsive professional manner. I have the policy I need and is very good value for money in my opinion without cutting back on quality.

S. A.

HH3 is an excellent adviser. She was very helpful and answered all my questions..

D. G.

Great service I have been with these for years always been the cheapest thanks To KR8 who got me and my wife a great deal thanks.

R. D.

Had to change my current car insurence to my new car so that it was drivable on delivery day. User bf6 was super helpful and sorted the change on the policy effectively and without any issues. Very happy with the service received from bf6. Many thanks.

K. R.

I spoke with Hollie online today. She was really helpful for me to sort my insurance. Really quick and to the point and asked me all the relevant questions and got me a great deal on my car insurance. Thanks Hollie!

A. C.

A very helpful assistant, who listened carefully to my queries and responded professionally and with no judgement. These phone calls can be stressful, but not on this occasion. Good customer service pays dividends, I will be staying.

T. H.

No phone contact makes life difficult. I had a lovely response to my chat. Now I have the next step in the procedure. I have sold one car snd buying another. There are 14days to register or the insurance is cancel the policy. Thank you

R. L.

One Call Portal difficult to use to change vehicle So proceed to Chat Line 36mins very slow Repetitive questions which have already been answered/ provided Finally offered alternative insurer at 250% increase. Declined Comparison site offers slight increase as expected for a higher value vehicle. Disappointed

S. R.

My query was answered promptly and due to pleasant customer service decided to renew my policy for a further year.

d. m.

Web chat with Dani W and Paige R, both were very patient and helpful, as I'm not very good with technology, but it was frustrating that for some reason I couldn't look at my policies, I'd logged in after activating, yet it kept saying I had no live policies? Sorted now, I've now uploaded my pdf proof of NCB as I can now access my account. Truly hoping this will be sorted now. Thank you for your patience again😊

B. J.

AB2 was who I spoke with via the Chat link. He was extraordinarily patient throughout, guiding me through the website for what I was looking for. Well above the 'call of duty'. Well done, Ashton!

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